Fast and Affordable Online Support for Charlotte Information Networks
Immediate Remote Technical Support for Charlotte NetworksFor businesses in Charlotte or anywhere in the state of North Carolina, Progent provides online help for computer systems based on Microsoft Windows, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft qualified professionals have delivered online support to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure problems, as well as the services of CISSP-certified security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's online technical support engineers provide exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated tools required to resolve most information system problems quickly. This reduces immediate expenses because solutions use up minimal chargeable minutes. Online help also avoids the expense of sending a consultant to your office. Your company saves additionally in incidental expenses by reducing or avoiding system outages and related costs stemming from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive remote consulting expertise is especially important for businesses that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's billing model for online support is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you receive. Unlike typical remote support firms, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing avoid situations where fast fixes somehow turn into major bills. Progent's penchant for dealing with problems efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a set of optimized tools and field-proven processes that ensure the maximum degree of efficiency for remote consulting and troubleshooting for information systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's remote service group to access your company's computer system remotely without compromising system security.

Progent's powerful technical support database application includes detailed records describing the support that Progent's clients have been provided. Progent's team consultants have access to the history of all help rendered to each client by every Progent consultant. This history of issues and repairs is stored as a conveniently retrievable proprietary database that allows Progent's remote support engineers to share their knowledge with the whole team to ensure that the value of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with major vendors such as Cisco and Microsoft open up additional vast technical knowledge bases and permit priority response from vendors' internal support staff with the result that Progent's remote service experts are able to come up with the best solutions promptly.

Remote support services provided by Progent to companies in Charlotte and throughout the state of North Carolina include:

Special Support Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract information technology programs. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these important areas of information technology enables clients to complete major projects within budget and on schedule. Progent's special online engineering solutions include:
  • Help Desk Services
    Progent's Help Desk programs for organizations with environments that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for organizations who don't have the budget to assemble and manage an in-house Help Desk Call Center but who need fast response from a dependable Help Desk with proficient telephone assistance plus the ability to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Call Center is intended for larger companies and acts as a seamless extension of your existing Help Desk staff. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to resolve complex computer system issues, or be ready in overflow instances when your ordinary resources are swamped.

    Progent's Help Desk Call Center team of experienced network experts gives your computer users in Charlotte or anywhere in the state of North Carolina quick communication with a dependable technical support resource with extensive background delivering telephone-based help and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux components. Progent's charter is to give the Help Desk perception as a solid contributor to company efficiency, and Progent's intent is to resolve and not merely annotate IT problems.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Team can supply phone-based professional consulting support and training in key application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for popular Microsoft business applications including CRM, MS Project, Microsoft Word, and MS Excel. To read more information about Progent's consulting, custom development, and training services, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Charlotte, or anywhere in the state of North Carolina, remote IT infrastructure monitoring by providing System Center Operations Manager consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your environment so that your computer support is proactive rather than reactive. By anticipating potential trouble spots before they grow into downtime, remote monitoring can minimize inconvenient and costly service crises. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows environments, or environments that incorporate a mix of operating systems.
How Your Charlotte Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online assistance with Microsoft, Apple Mac, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Charlotte or anywhere in the state of North Carolina, Progent's online network support engineers can deliver effective and economical system support the moment your business requires it. Long experience providing remote tech support has led to Microsoft Gold Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine online access technology to fix IT problems quickly while avoiding the expense and lost productivity that comes with on-site service visits.

Even if your Charlotte office deals with a regular independent consultant or employs a full time organization that know how to handle the majority of network issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and transparent virtual expansion of your local resources for situations when your usual service personnel either don't have the time or the expertise to solve unexpected system crises or particularly challenging integration projects.

Benefits of Progent's Network Help for Companies in Charlotte
Progent's online support services allow your Charlotte company to experience the advantages of immediate, enterprise-grade IT support without the expense of managing a full-time IT organization. Your network will derive greater business value by being increasingly reliable, efficient, and secure. Advantages to your business include:

  • Seamless remote extension of your local support resources
    For most companies in Charlotte and throughout North Carolina, local computer support providers, whether made up of outside consultants or an in-house IT staff, can resolve typical technical problems. However, IT crises may occur when your regular resources are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your usual support people. In these situations, Progent's on-call service professionals provide a convenient, quick, and budget-friendly way to supplement your regular resources and to transfer valuable information to increase your ability to resolve downstream problems locally.

  • Less Reliance on Individual Service Providers
    For IT maintenance, smaller businesses often rely on individual freelance consultants. While freelance service people carry less overhead than big consulting companies and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another client, ill, on a trip, or in training, the absence of fallback personnel may force your company to wait for help during an IT crisis. As your business grows, network downtime and trouble with critical applications are more expensive. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a dependable source of reserve service expertise to make sure your network is always available.

  • Build a Solid Foundation for Seamless Growth
    Companies often begin with an information system created on a shoestring budget. Without a robust infrastructure, slap-dash repairs can get piled on top of an unstable foundation. As a network grows, stability and expandability issues can impede the productivity of the organization. These badly built environments require proper analysis, intelligent long-term planning, and wide IT knowledge to evolve to a network infrastructure able to deliver the stable foundation to meet critical business requirements and simplify future expansion.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller organizations need advice and technical training to negotiate an ever more complex array of product alternatives capable of accelerating business growth and improving productivity. They hardly need a computer consultant who is attempting to earn a commission on a specific vendor's products. Network support and product selling can result in a situation where the proposed solution is designed around a predetermined product rather than the true needs of a client. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to match IT expertise with the real interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, depth of IT experience, fine tuned remote support tools, and understanding of enterprise networking enable companies to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world industry experience, at the front lines of network support, performing a broad variety of technical tasks for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting team. This ensures that you get not just expert IT skills, but also a support engineer with field-tested methods for applying technical knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-site visits per minute. Consequently, you owe only for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and asks no retainer for support services provided during normal business hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast solutions so you won't be forced to permit simple problems to fester.

  • Full Records of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or local service firms who provide minimal documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports transmitted by each staff member to each customer. The discipline of detailing and archiving support activity results in more effective service and eliminates a variety of typical problems such as when a support customer is virtually held captive to a consultant who wonít release vital service information.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, network monitoring can save your information network from painful and expensive service losses.
How Does My Business Begin Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.

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