Fast and Affordable Online Technical Support for Charlotte Information Networks
Immediate Online Support for Charlotte SystemsFor businesses in Charlotte or anywhere in the state of North Carolina, Progent offers remote help for information systems based on Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified professionals have provided remote support to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, as well as the services of CISSP-certified security experts to help with advanced security design and troubleshooting issues.

Progent's online support engineers provide exceptional value because they have the real-world background and have access to the sophisticated technology necessary to solve most network problems rapidly. This reduces immediate costs since solutions require minimal billable minutes. Online support also eliminates the expense of sending a consultant to your site. Your company benefits additionally in indirect costs by reducing or avoiding network downtime and associated losses due to business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's extensive remote technical support experience is especially valuable in environments that rely on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for online support is structured to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe only for the support that you actually get. Unlike typical remote support organizations, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute granularity and clean policy for pricing avoid scenarios where fast solutions manage to turn into large tabs. Progent's skill at solving technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of optimized tools and field-proven methodologies which promote the maximum degree of efficiency for remote engineering help and repair for information networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's remote service group to interface to your network remotely without breaching corporate security.

Progent's advanced service reporting application includes extensive documentation of the support that Progent's customers have been provided. Progent's authorized consultants have access to the records of services rendered to every customer by every Progent engineer. This database of anomalies and resolutions is organized as a quickly searchable support knowledge base that allows Progent's online support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and working associations with key technology companies such as Cisco and Microsoft make available other massive technical support knowledge bases and allow quick response from manufacturers' internal product engineers with the result that Progent's remote consulting specialists can find the most efficient solutions in the least time.

Online technical support services available from Progent to clients in Charlotte and anywhere in the state of North Carolina include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the industry's top corporations. Progent's ProSight portfolio of network monitoring and management services covers all key facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the entire malware attack lifecycle including protection, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and allows fast recovery of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness either to block or recover quickly after a ransomware attack. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology programs. Billing rates for ongoing consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these important fields of information technology allows clients to complete critical initiatives economically and on schedule. Progent's special remote engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center service offerings for companies with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are intended for organizations who lack the resources to create an in-house Help Desk Call Center but who need quick access to a dependable Help Desk with proficient telephone assistance plus the technical depth to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk is designed for bigger businesses and serves as a transparent reinforcement of your current Helpdesk team. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to resolve complex network issues, or be ready in those circumstances when your ordinary support engineers are too busy.

    Progent's Help Desk team of experienced information technology experts offers your workers in Charlotte or anywhere in the state of North Carolina quick communication with a large technical support resource with extensive experience providing telephone-based support and online repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center recognition as a solid driver of business success, and Progent's policy is to resolve and not simply track IT problems.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group offers remote advanced consulting expertise and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, customization, and education for popular Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, programming, and education services, visit Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Charlotte, or anywhere in the state of North Carolina, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to accommodate your environment so that your computer maintenance is proactive rather than reactive. By anticipating looming issues before they result in network outages, proactive monitoring can minimize inconvenient and costly network breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or systems that support a combination of operating systems.
How Your Charlotte Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Charlotte or throughout the state of North Carolina, Progent's phone-based network support engineers can provide professional and cost-effective IT support the instant your organization requires it. More than a decade of delivering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to repair computer problems quickly while avoiding the cost and lost productivity associated with in-person service calls.

Even if your Charlotte office has a local freelance consultant or maintains a full time organization that know how to deal with the majority of network issues, Progentís Microsoft certified engineers are available to provide a convenient and transparent remote expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the experience to deal with unexpected network crises or particularly complex integration projects.

Details of Progent's Online Computer Support for Charlotte
Progent's phone support, Internet-based troubleshooting, network security expertise, and network administration services offer offices in Charlotte or anywhere in the state of North Carolina unparalleled leverage for your IT investment. Whether you need occasional phone support and remote network repair or full-time Help Desk Call Center services and network management, Progent's professionals can provide your office enterprise-level IT support while permitting you to eliminate the cost and hassle of carrying a full-service in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical expertise, fine tuned support tools, and familiarity with enterprise networking allow offices to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

How Does My Business Begin Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.















© 2002- 2019 Progent Corporation. All rights reserved.