Remote Computer Consulting for

Even if your Charlotte company has a local independent support technician or maintains an in-house IT staff that know how to deal with typical network problems, Progent’s Microsoft certified engineers offer a convenient and seamless remote expansion of your local resources in cases when your regular IT support personnel either don't have the time or the expertise to fix sudden network crises or especially complicated integration projects.

Details of Progent's Online Network Support for Charlotte
Progent's online support, Internet-based troubleshooting, system security consulting, and network administration services give small businesses in Charlotte or throughout the state of North Carolina the greatest leverage for your IT budget. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk outsourcing services and system management, Progent's experts can deliver your small business world class IT support while allowing you to avoid the expense and administration overhead of carrying a large internal IT staff. Highlights of Progent's National Remote Support program include:

• Fast Telephone Access to Microsoft Qualified Experts
  Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to small offices in Charlotte and is also ideal for customers in more remote areas of North Carolina that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Gold Partner consulting firm, Progent has the advantage of a broad array of Microsoft support tools, service information, and on-going education.

• Per Minute Rates to Reduce Costs
  Progent provides online help on a minute-by-minute billing plan, so you pay only for the services you use. Progent has no minimum fee for phone service and requires no periodic retainer. This protects you from facing big invoices for quick fixes.

• Access to Cisco Certified Network Infrastructure Professionals
  As a Registered Partner for Cisco, Progent can provide access to authorized specialists with experience in planning, implementing, and managing networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and protected infrastructure for local and remote networking.

• Application Experts Consulting
  Progent's basic support services include system integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk Call Center services. Progent's Experts Team can provide world-class consulting expertise in specific application areas. Help available from the Application Experts staff covers:
  • Great Plains Software Consulting and Customization
  • Microsoft Dynamics Customer Relationship Management Consulting
  • Microsoft Project Expertise
  • MS Office Excel Consulting
  • Microsoft Word Support
  • Crystal Reports, Microsoft Office Access, and FRx Custom Reports
  • UNIX, Linux and Sun Solaris Support
  • Apple Mac Consulting
  By offering a convenient centralized source for network generalists and application experts, Progent is able to deliver timely, affordable, and thorough IT solutions that align with the special needs of your business.

• Advanced Online Connectivity Software
  Protected online access allows Progent's service experts to observe exactly what your customers see. This makes it easier to produce fast fixes to issues that could otherwise require an expensive onsite visit. Cutting-edge remote access software and expert technicians combine to enable Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in offsite support and remote network tracking.

• Compatibility with Mainstream VPN Gateways
  Progent supports secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.

• 24-hour Service for High System Availability
  For small organizations with vital applications, Progent offers 24x7 remote technical services. Combined with remote 24x7 network monitoring based on Microsoft's MOM platform, this offering can help produce high system uptime.

• Help Desk Outsourcing
  Progent's Help Desk outsourcing services are intended specifically for budget-conscious small companies whose clients require instant recourse to a Help Desk service with expert telephone support and complete escalation capability.

Benefits of Progent's IT Support for Small Businesses in Charlotte
Progent's online IT consulting services enable your City# small business to experience the advantages of immediate, expert network support without the cost of managing an in-house IT organization. Your network will derive greater strategic worth by becoming more reliable, efficient, and secure. Advantages to your company include:

• Seamless remote extension of your local support resources
  For most small companies in Charlotte or anywhere in North Carolina, local computer support providers, whether represented by independent consultants or an internal maintenance staff, can take care of typical network issues. On the other hand, serious problems sometimes spring up when local resources are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your onsite service technicians. In these cases, Progent's on-call support experts give you a convenient, quick, and budget-friendly way to augment your local resources and to pass on useful knowledge to increase your capability to deal with future issues in-house.

• Reduced Dependence on Individual Service Providers
  For IT support, small companies often depend on individual freelance service providers. Although independent service people have less overhead than larger support companies and can afford to charge marginally less, they are sometimes stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on a trip, or in training, the lack of fallback help may require your company to go without help during an IT crisis. As your company grows, system downtime and trouble with critical applications become more costly. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides an on-call source of backup service expertise to insure your IT system stays up and running.

• Create a Solid Foundation for Smooth Expansion
  New businesses often begin with an IT architecture created on a shoestring budget. Lacking a strong infrastructure, band-aid fixes often get thrown onto an unstable foundation. When a network grows, reliability and scalability issues can impede the success of the business. These badly built environments require proper analysis, intelligent long-term planning, and broad-based IT knowledge to upgrade to a system infrastructure able to offer the solid foundation to meet critical business requirements and simplify downstream expansion.

• Interact with Problem Solvers Instead of Technology Sellers
  Small organizations require guidance and technical education to navigate through an increasingly complex array of technology options capable of promoting business growth and enhancing productivity. These companies do not need a network engineer who is motivated to earn a commission on a specific vendor's technology. Network support and product selling can result in a situation where the recommended solution is built around a profitable technology rather than the true requirements of a client. Progent eliminates these conflicts by offering only services instead of products. This allows Progent to match technical consulting with the real interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, range of IT experience, refined remote support software, and familiarity with enterprise networking allow small companies to escape the limitations of excessive reliance on smaller consulting organizations, individual freelance service providers, or over=stretched internal IT help.

Progent stands out by providing:

• Certified Knowledge of Microsoft's Complete Line of Server Platforms
  Progent can provide in-depth expertise for Microsoft’s popular server products with services such as Microsoft Windows 2003 help, Windows Server 2000 upgrades, Windows NT migration, Exchange Server 2003 integration, Exchange 5.5 Server and Microsoft Exchange 2000 Server migration, and Microsoft SQL Server consulting.

• Best Practices
  Progent’s team of Microsoft and Cisco certified experts average longer than a decade of hands-on industry experience, at the forefront of network service, executing a wide range of IT tasks for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its support personnel. This means that you get not only expert technical skills, but also a support engineer with proven approaches for applying computer knowledge to resolve actual network problems rapidly.

• Value Pricing
  Progent's pricing policy is to bill for phone service and in-person help by the minute. As a result, you pay just for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no initialization charge and asks no monthly commitment. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick solutions so you won't be tempted to permit simple problems to fester.

• Complete Records of Delivered Services
  Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small support organizations who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports transmitted by each consultant to every client. The practice of detailing and archiving service activity results in more effective service and eliminates a slew of common problems such as when a service client is effectively held hostage to a consultant who won’t let go of vital service information.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their scope, Progent can focus on offering high-value skills where Progent has little competition. Businesses who utilize familiar freelance consultants or who employ in-house IT staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and productive.

• Automated Server Monitoring with Microsoft Operations Manager
  Progent is one of the few IT service firms to offer round-the-clock remote monitoring services based on Microsoft Operations Manager. MOM allows your network support to be anticipatory instead of reactive. By anticipating possible problems before they result in downtime, network monitoring can save your IT network from stressful and costly service disruptions.

How Does Our Company Begin Getting Online Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for IT help, visit Immediate Emergency Support.