Fast and Affordable Online Help for Charlotte Information Networks
Fast Online Consulting for Charlotte NetworksFor businesses located in Charlotte or anywhere in the state of North Carolina, Progent offers remote support for networks based on Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified engineers have delivered remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, as well as the assistance of CISA and CISSP-accredited security engineers to handle advanced security design and diagnostic issues.

Progent's online technical support experts provide exceptional value because they have the real-world background and are equipped with the sophisticated technology required to resolve most network issues quickly. This reduces direct costs because service calls require minimal billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your company benefits additionally with incidental costs by reducing or avoiding network downtime and associated costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive online technical support expertise is particularly valuable for businesses that rely on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's billing policy for remote support is designed to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you are invoiced just for the services that you actually get. In contrast to many remote service firms, Progent requires no service activation fee or minimum payments. Progent's per-minute billing unit and clean model for pricing prevent scenarios where fast fixes somehow turn into major tabs. Progent's penchant for handling technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a set of optimized tools and field-tested methodologies which allow the maximum degree of efficiency for online engineering help and repair for information systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the experts of Progent's online support team to connect to your company's network without violating network security.

Progent's sophisticated technical support reporting application stores extensive records of the service that Progent's clients have been provided. Progent's staff consultants have access to the records of support rendered to each Progent customer by any engineer. This archive of problems and fixes is organized as an easily exploitable internal database that allows Progent's online support engineers to communicate their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's advanced certifications and formal relationships with key industry leaders including Cisco and Microsoft open up other extensive technical databases and allow quick response from manufacturers' in-house support staff so Progent's remote service specialists can arrive at optimal resolutions in the least time.

Remote support provided by Progent to customers in Charlotte and throughout the state of North Carolina include:

Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology projects. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables customers to execute critical projects within budget and on schedule. Progent's special online consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Call Center outsourcing services are well suited for businesses who don't have the money or time to build and maintain an internal Help Desk but who require fast access to a reliable Call Center with proficient phone support plus the technical depth to escalate the most challenging tasks to advanced consultants.

    Progent's Help Desk Call Center consulting services can support you in establishing an effective new Help Desk or enhancing your current organization, selecting or customizing Help Desk Call Center software products to handle the particular needs of your business, or adding occasional online personnel to work with your existing Call Center team during high-demand situations such as software migrations, major upgrades, or rolling out new applications.

    Progent's Call Center staff of experienced information technology experts gives your clients in Charlotte or anywhere in the state of North Carolina fast access to a large technical support group with substantial background delivering telephone-based consulting and remote repair service for IT systems based on Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center perception as a solid contributor to business performance, and Progent's intent is to resolve and not just report technical issues.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Experts Team provides remote advanced engineering expertise and training in key business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Office Project, MS Office Word, and Excel. To learn additional information concerning Progent's expertise, customization, and training services, see Progent's Business Application Experts Services.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security vendors to provide web-based control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard Spam Filtering, Virus Blocking, Email Content Filtering and Data Leakage Prevention.

  • ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a flat monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical data, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to be compliant with regulatory standards such as IPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical information. Learn more about ProSight DPS managed cloud backup.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Charlotte, or anywhere in the state of North Carolina, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your environment so that your network maintenance is proactive rather than reactive. By detecting emerging problems before they grow into network outages, automated monitoring can minimize stressful and expensive network breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows networks, or networks based on a combination of operating systems.
How Your Charlotte Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based help with Windows, Mac OS X, or Linux networks, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Charlotte or throughout the state of North Carolina, Progent's phone-based computer support engineers are ready to deliver professional and affordable system help the instant your company needs it. Long experience delivering online technical assistance has led to Microsoft Gold certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to fix computer problems rapidly while eliminating the cost and lost productivity associated with in-person service visits.

Even if your Charlotte office relies on a regular freelance consultant or employs an in-house organization that can deal with day-to-day network problems, Progent’s Microsoft certified consultants can still provide a convenient and seamless remote extension of your local resources for situations when your regular service personnel either don't have the availability or the expertise to resolve unexpected system emergencies or especially challenging integration projects.

Features of Progent's Remote Computer Services for Charlotte
Progent's phone help, Internet-based troubleshooting, system security consulting, and system management services offer businesses in Charlotte or anywhere in the state of North Carolina the greatest leverage for your support investment. Whether you need one-time telephone support and remote network repair or full-time Help Desk outsourcing services and network administration, Progent's professionals can provide your office world class network support while allowing you to eliminate the cost and hassle of running a large internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner support company and Progent's staff size, breadth of technical experience, fine tuned support software, and familiarity with corporate IT allow companies to escape the limitations of excessive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Complete Family of Servers
    Progent can provide in-depth support for Microsoft’s popular server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Microsoft Windows Server 2008 migration, Windows 2003 Server maintenance, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2016 upgrades, Microsoft SQL Server 2014 support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site help by the minute. As a result, you are invoiced only for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for services delivered during regular business hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for fast solutions so you won't be tempted to permit less critical problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or local support firms who provide scant documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports transmitted by every consultant to each client. The practice of detailing and organizing service activity results in more efficient support and avoids a slew of typical problems such as when a support customer is effectively held hostage to a consultant who won’t let go of the keys to the kingdom.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock system tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By uncovering possible problems before they cause downtime, system monitoring can save your IT network from stressful and costly service losses.
How Does Our Company Begin Getting Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.















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