Immediate Online Support for Charlotte Computer Networks
Urgent Phone Support for Charlotte NetworksFor companies in Charlotte or anywhere in the state of North Carolina, Progent offers online technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have provided remote troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle complex networking problems, plus the assistance of CISA and CISSP-certified security engineers to handle high-level security architecture and diagnostic issues.

Progent's remote support engineers provide excellent leverage because they possess the real-world experience and are equipped with the sophisticated tools needed to resolve most information system problems quickly. Efficient support lowers direct costs since service calls use up minimal billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your company benefits additionally with incidental expenses by reducing or eliminating network downtime and related costs resulting from business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced online technical support expertise is especially valuable for organizations that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you are invoiced just for the support that you receive. Unlike typical remote service firms, Progent requires no startup fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing prevent situations where speedy. minor repairs manage to turn into substantial bills. Progent's skill at dealing with technical issues efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an array of optimized tools and proven methodologies that promote the highest level of efficiency for remote engineering help and repair for computer systems of all sizes. Progent offers safe VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's online support team to link to your computer system without compromising system security.

Progent's powerful customer support reporting application keeps extensive records of the support that Progent's clients have received. Progent's authorized service personnel have access to the records of support provided to every Progent client by every consultant. This database of trouble tickets and repairs is stored as an easily searchable support database that allows Progent's remote support experts to communicate their experiences company-wide to make sure that the quality of Progent's technical support grows daily. Progent's extensive list of accreditations and working associations with major technology companies such as Cisco and Microsoft open up other vast technical support databases and allow quick access to manufacturers' in-house engineering staff so Progent's remote consulting experts are able to find optimal resolutions promptly.

Remote technical support services provided by Progent to businesses in Charlotte and throughout the state of North Carolina include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's top enterprises. The ProSight suite of network monitoring and management services covers all critical facets of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to deliver centralized control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management processes, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that all potential problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness either to block or recover rapidly from a ransomware attack. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Progent's charges for longer-term consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables customers to execute major projects economically and on time. Progent's special online engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are designed for organizations who lack the budget to create an in-house Help Desk but who want fast communication with a reliable Call Center with proficient telephone assistance as well as the ability to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk is designed for bigger businesses and acts as a seamless addition to your current Helpdesk team. Progent's Virtual Call Center can act as a an escalation option to handle the most difficult computer system challenges, or be ready in overflow situations when your regular service providers are overwhelmed.

    Progent's Help Desk team of veteran network experts gives your clients in Charlotte or anywhere in the state of North Carolina quick assistance from a large network service resource with substantial experience providing telephone-based help and remote repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk the reputation as a crucial contributor to business efficiency, and Progent's aim is to solve rather than just document technical issues.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting Group offers remote and in-depth engineering expertise and training in key application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for popular Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's consulting, custom programming, and education services, refer to Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver companies in Charlotte, or anywhere in the state of North Carolina, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your business so your computer maintenance is proactive and automated. By anticipating looming trouble spots before they expand into full-scale emergencies, automated monitoring can avoid stressful and expensive network breakdowns. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems that support a variety of OS platforms.
How Your Charlotte Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Charlotte or throughout the state of North Carolina, Progent's phone-based network support specialists are ready to provide professional and affordable IT support the moment your company has to have it. Long experience providing online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access technology to repair network problems rapidly while eliminating the expense and lost productivity that comes with on-premises support calls.

Even if your Charlotte company has a local independent support technician or maintains a full time organization that know how to handle typical computer problems, Progentís Microsoft certified engineers can offer a convenient and seamless remote extension of your on-site resources for situations when your regular IT support personnel either lack the time or the knowledge to deal with sudden system crises or especially challenging integration projects.

Benefits of Progent's IT Support for Businesses in Charlotte
Progent's online network troubleshooting services enable your Charlotte company to realize the advantages of immediate, enterprise-level IT support without the expense of maintaining an in-house IT staff. Your network will acquire added business value by being increasingly reliable, productive, and secure. Advantages to your company include:

  • Convenient virtual extension of your local IT resources
    For most organizations in Charlotte and throughout North Carolina, local computer support resources, whether consisting of independent consultants or a full-time IT staff, can take care of typical technical issues. On the other hand, major troubles sometimes spring up when local support personnel are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your onsite support people. In these situations, Progent's online support specialists give you an easy, fast, and budget-friendly solution to supplement your regular resources and to transfer valuable knowledge to increase your ability to handle downstream issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller businesses commonly rely on individual freelance consultants. Although freelance service people have smaller internal costs than big support firms and can afford to charge lower rates, they are often overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in training, the absence of reserve personnel may require your business to go without help during an IT crisis. As your network grows, system downtime and problems with critical software become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a reliable source of backup support experts to make sure your IT system is always up and running.

  • Build a Scalable Foundation for Smooth Growth
    Businesses typically begin with an IT architecture implemented on a modest budget. Without a proper framework, slap-dash fixes can get piled on top of a shaky foundation. As a company grows, reliability and expandability problems can hinder the productivity of the business. These poorly designed systems require proper analysis, intelligent long-term planning, and extensive technical expertise to evolve to a network architecture that can provide the stable foundation to meet critical business requirements and ease downstream expansion.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller offices require guidance and technical training to negotiate an increasingly complicated array of product alternatives available for accelerating business success and enhancing efficiency. These companies hardly need a computer engineer who is trying to resell a certain vendor's products. Network consulting and product selling can result in a situation where the proposed solution is designed around a predetermined technology rather than the genuine requirements of a business. Progent avoids these conflicts by offering just services instead of products. This enables Progent to align IT expertise with the real needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical knowledge, fine tuned support tools, and familiarity with corporate IT allow companies to escape the pitfalls of excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of hands-on industry background, at the front lines of IT support, performing a wide variety of IT tasks for an extensive array of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support team. This ensures that you get not just expert IT capability, but also a support engineer with field-tested methods for applying computer knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person help per minute. Consequently, you are charged just for received support. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no startup fee and requires no retainer for services delivered during normal working hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for fast solutions so you will not be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent faces few competitors. Companies who utilize familiar independent consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, protected, and productive.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few support companies to offer round-the-clock system tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By anticipating possible problems before they cause lost productivity, network monitoring can save your information network from painful and expensive availability losses.
How Does My Business Begin Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.















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