Fast and Affordable Remote Technical Support for Charlotte Networks
Fast Online Consulting for Charlotte SystemsFor companies in Charlotte or anywhere in North Carolina, Progent provides remote technical support for information systems based on Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified engineers have provided remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to solve challenging networking issues, plus the assistance of CISA and CISSP-certified security engineers to handle high-level security architecture and diagnostic jobs.

Progent's online technical support engineers offer exceptional value due to the fact that they have the real-world background and have access to the sophisticated tools required to solve most network issues rapidly. This reduces immediate expenses since service calls require fewer chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your location. Your organization saves additionally with indirect expenses by reducing or eliminating system outages and related costs due to business disruption, upset clients, unproductive employees, and de-focused management. Progent's extensive online consulting know-how is particularly helpful for organizations that rely on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.

Progent's billing model for remote support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you owe only for the services that you actually get. Unlike many remote service firms, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute granularity and clean model for billing save you from situations where quick repairs somehow end up as substantial bills. Progent's skill at handling technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of customized technologies and proven processes which allow the highest level of effectiveness for remote technical support and repair for information networks of any size. Progent provides secure Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's Technical Response Center to interface to your system without compromising corporate security.

Progent's powerful technical support database application maintains comprehensive records describing all service that Progent's customers have received. Progent's team service personnel have access to the history of all help delivered to every client by every engineer. This archive of problems and repairs is structured as a conveniently exploitable proprietary database that allows Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of certifications and formal partnerships with important technology companies including Cisco and Microsoft open up other vast technical databases and allow quick response from vendors' in-house support staff so Progent's online consulting experts are able to find the most efficient solutions promptly.

Remote technical services provided by Progent to clients in Charlotte and throughout the state of North Carolina include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price services designed to enable small and mid-size businesses to benefit from the same advanced technology deployed by many of the world's leading corporations. Progent's ProSight line of IT management outsourcing services covers all critical aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, and network infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital files, apps and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and debug their networking appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that require important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by checking the state of critical computers that drive your information system. When ProSight Systems Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so all potential problems can be resolved before they can impact productivity Find out more details about ProSight Systems Watch server and desktop management consulting.

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology programs. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these important fields of information technology enables clients to complete critical initiatives economically and on time. Progent's special online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk service options for companies with networks that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk outsourcing services are designed for businesses who don't have the money or time to build and maintain an in-house Call Center but who require fast response from a reliable Help Desk with proficient telephone assistance as well as the ability to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger companies and acts as a transparent reinforcement of your current Help Desk team. Progent's Virtual Help Desk Call Center can serve as a an escalation option for the most difficult technical challenges, or be ready in those circumstances when your regular service providers are swamped.

    Progent's Call Center team of experienced network experts gives your customers in Charlotte or anywhere in the state of North Carolina rapid access to an efficient technical support group with years of background delivering telephone-based consulting and online troubleshooting for networks that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk perception as a major enabler of business efficiency, and Progent's policy is to resolve rather than simply annotate IT problems.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting Group can supply phone-based advanced engineering expertise and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for popular Microsoft business applications such as CRM, MS Office Project, Word, and MS Office Excel. For additional information about Progent's consulting, custom programming, and education offerings, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers companies in Charlotte, or anywhere in the state of North Carolina, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your business so your network maintenance is proactive and automated. By detecting looming problems before they grow into full-scale emergencies, system monitoring can ward off inconvenient and expensive network breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Mac OS X systems, Microsoft Windows networks, or systems based on a combination of OS platforms.
How Your Charlotte Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote support with Windows, Apple Mac, or Linux environments, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Charlotte or anywhere in the state of North Carolina, Progent's online network support engineers are ready to deliver effective and affordable system support whenever your organization needs it. More than 15 years of delivering online tech support has led to Microsoft Gold certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access tools to repair network problems rapidly while avoiding the cost and lost productivity that comes with in-person service calls.

Even if your Charlotte company relies on a regular independent support technician or employs an in-house organization that know how to handle ordinary network problems, Progentís Microsoft certified engineers can provide a convenient and seamless virtual expansion of your local resources for situations when your regular service personnel either lack the availability or the expertise to handle sudden system crises or particularly tough integration problems.

Advantages of Progent's Network Help for Businesses in Charlotte
Progent's remote technical help services enable your Charlotte company to experience the advantages of immediate, expert IT support without the cost of managing an in-house IT organization. Your network will derive greater business worth by being more reliable, efficient, and protected. Benefits to your company include:

  • Seamless virtual expansion of your on-site support resources
    With most organizations in Charlotte or anywhere in North Carolina, nearby network support providers, whether made up of freelance consultants or an in-house IT staff, can resolve typical network problems. However, IT crises can spring up when local support personnel are too busy or absent, and some trouble may be associated with IT products that is beyond the scope of your usual support technicians. In these cases, Progent's on-call support professionals offer an easy, fast, and budget-friendly way to augment your local help and to convey useful knowledge to improve your ability to resolve future problems locally.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller offices often depend on individual freelance service providers. Although independent consultants have smaller internal costs than larger consulting firms and can often charge marginally less, they are sometimes overextended, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another client, sick, on a trip, or in class, the absence of backup help may force your company to wait for assistance during an emergency. As your business expands, network downtime and problems with vital software become more costly. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of backup support expertise to insure your IT system remains up and running.

  • Build a Solid Foundation for Smooth Expansion
    Businesses typically begin with an IT architecture created on a shoestring budget. Lacking a scalable infrastructure, band-aid fixes often get thrown on top of a shaky foundation. As a network grows, stability and expandability issues can impede the success of the business. Such badly designed environments need proper analysis, smart strategic planning, and extensive IT knowledge to upgrade to a system infrastructure able to deliver the stable foundation to meet current business requirements and facilitate downstream expansion.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller businesses require guidance and technical education to negotiate an increasingly complicated maze of product alternatives available for accelerating business growth and improving productivity. They hardly need a network consultant who is trying to sell a certain vendor's products. Network consulting and product sales can lead to a scenario where the recommended solution is built around a predetermined technology rather than the genuine requirements of a business. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to match IT expertise with the best needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, breadth of technical experience, refined support software, and understanding of corporate IT enable businesses to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of hands-on industry background, at the front lines of IT service, executing a broad range of technical projects for an extensive mix of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support personnel. This ensures that you get not just expert IT skills, but also a consultant with field-tested approaches for applying technical knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-site visits by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer for services provided during regular business hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local support organizations who offer scant documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation sent by every staff member to every client. The practice of detailing and organizing support activity results in more effective service and avoids a slew of typical problems such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock remote tracking services powered by MS Operations Manager. MS Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your information network from stressful and expensive availability disruptions.
How Does My Business Begin Getting Online Computer Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.

© 2002- 2018 Progent Corporation. All rights reserved.