Fast Online Support for Charlotte Computer Networks
Urgent Online Consulting for Charlotte NetworksFor companies in Charlotte or anywhere in the state of North Carolina, Progent provides remote technical support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified professionals have delivered remote support to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure problems, as well as the assistance of CISA and CISM-certified security engineers to handle high-level security architecture and diagnostic issues.

Progent's online technical support experts offer exceptional leverage because they possess the practical background and are equipped with the advanced tools necessary to resolve the majority of network problems rapidly. This reduces direct expenses because service calls require minimal chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your office. Your company benefits even more with incidental costs by minimizing or eliminating network downtime and related costs resulting from business disruption, upset clients, idle employees, and de-focused executives. Progent's advanced remote technical support experience is especially important in environments that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's pricing model for online support is structured to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced just for the services that you actually get. Unlike many online service firms, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and simple model for billing eliminate situations where speedy. minor solutions somehow end up as major bills. Progent's skill at solving problems efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of optimized technologies and field-tested methodologies that promote the maximum degree of efficiency for remote engineering help and troubleshooting for computer systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's Technical Response Center to communicate with your company's environment without compromising corporate security.

Progent's advanced service database application includes detailed records for all service that Progent's clients have received. Progent's team engineers have the benefit of the history of all help delivered to every Progent customer by every Progent consultant. This history of anomalies and solutions is stored as a quickly retrievable internal knowledge base that enables Progent's online technical experts to share their experiences company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft make available other massive support knowledge bases and allow quick access to vendors' in-house engineering staff with the result that Progent's online consulting experts are able to determine the most efficient resolutions promptly.

Remote technical support services available from Progent to clients in Charlotte and throughout the state of North Carolina include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology used by some of the industry's leading corporations. Progent's ProSight suite of network management outsourcing services covers all critical facets of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, applications and VMs that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to deliver centralized control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and debug their connectivity hardware such as switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so that any looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness either to stop or recover quickly after a ransomware attack. Progent will work with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these important areas of information technology enables customers to execute major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center service offerings for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for businesses who don't have the resources to support an in-house Help Desk Call Center but who require fast response from a dependable Help Desk with professional telephone assistance plus the expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is designed for bigger businesses and acts as a transparent reinforcement of your current Call Center organization. Progent's Virtual Call Center can act as a an escalation resource for the most difficult computer system issues, or be available in overflow circumstances when your regular support engineers are overwhelmed.

    Progent's Help Desk staff of veteran information technology consultants offers your clients in Charlotte or anywhere in the state of North Carolina instant access to a dependable support resource with extensive experience delivering telephone-based support and remote diagnostics for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk perception as a key enabler of company success, and Progent's goal is to resolve and not simply record technical issues.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts Group can supply phone-based advanced engineering support and education in specific application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, MS Office Word, and MS Excel. To learn additional information concerning Progent's expertise, customization, and training services, see Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that include Linux, Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Charlotte, or anywhere in the state of North Carolina, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your environment so that your IT maintenance is proactive and automated. By uncovering emerging issues before they grow into network outages, system monitoring can avoid inconvenient and expensive information system crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or environments powered by a mix of OS platforms.
How Your Charlotte Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote help with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Charlotte or throughout the state of North Carolina, Progent's phone-based computer support specialists are ready to provide expert and affordable IT help whenever your organization has to have it. Long experience providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine online access tools to fix computer problems rapidly while avoiding the cost and lost time associated with in-person support calls.

Even if your Charlotte business relies on a regular independent consultant or maintains an in-house organization that can handle the majority of computer issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent virtual extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the experience to resolve sudden network crises or especially challenging integration problems.

Details of Progent's Online Computer Support for Charlotte
Progent's phone support, remote repair, network security expertise, and system management services offer companies in Charlotte or anywhere in the state of North Carolina the greatest leverage for your support investment. Whether you require one-time telephone support and remote network repair or full-time Help Desk outsourcing services and network management, Progent's professionals can deliver your organization world class IT support while permitting you to eliminate the cost and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's online help services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical expertise, refined remote support software, and understanding of corporate IT enable businesses to escape the pitfalls associated with exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of real-world industry experience, at the forefront of IT support, executing a broad variety of IT projects for a large array of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This means that you get not just world-class IT help, but also a consultant with proven methods for using technical knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises help per minute. Consequently, you owe just for received support. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for services provided during normal working hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for quick solutions so you won't be tempted to allow less critical problems to fester.

  • Complete Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or small support organizations who provide scant documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation sent by every consultant to every customer. The discipline of documenting and archiving service activity allows more effective service and avoids a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to provide 24x7 system tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can keep your IT network from painful and expensive availability losses.
How Does My Business Begin Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.















© 2002- 2018 Progent Corporation. All rights reserved.