Fast Online Help for Charlotte IT Networks
Immediate Phone Consulting for Charlotte SystemsFor companies located in Charlotte or anywhere in North Carolina, Progent provides online support for computer systems powered by Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, as well as the assistance of CISSP-accredited security consultants to help with advanced security architecture and diagnostic jobs.

Progent's online support engineers offer exceptional value due to the fact that they possess the real-world experience and have access to the advanced tools necessary to solve most network issues quickly. Efficient support lowers immediate expenses since service calls require fewer chargeable minutes. Remote support also eliminates the expense of sending an engineer to your location. Your company benefits additionally in incidental expenses by reducing or avoiding system outages and associated losses stemming from business disruption, upset clients, idle workers, and de-focused management. Progent's advanced remote consulting experience is particularly important for organizations that rely on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's pricing model for online help is structured to stretch your network support dollar. Progent bills per minute for phone consulting, so you are billed just for the services that you actually get. Unlike typical online support organizations, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and clean model for billing do away with scenarios where speedy. minor repairs somehow turn into major tabs. Progent's skill at handling problems quickly means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of customized technologies and field-tested processes which ensure the maximum degree of effectiveness for online engineering help and troubleshooting for IT systems of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's online support team to communicate with your company's system without compromising network security.

Progent's proven customer support reporting application keeps comprehensive records of the support that Progent's customers have received. Progent's staff service personnel have access to the details of services rendered to every Progent client by any Progent engineer. This database of problems and responses is structured as an easily retrievable support knowledge base that enables Progent's remote technical professionals to communicate their experiences company-wide to ensure that the quality of Progent's support services grows daily. Progent's high-level accreditations and formal partnerships with important technology companies including Cisco and Microsoft make available other vast technical support knowledge bases and allow fast response from vendors' internal support staff with the result that Progent's remote consulting specialists are able to find the most efficient solutions promptly.

Online support services provided by Progent to clients in Charlotte and anywhere in the state of North Carolina include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's leading corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all key areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the entire threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, optimize and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Additional Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for special information technology projects. Billing rates for longer-term consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these special fields of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:

  • Call Center Services
    Progent's Help Desk support programs for companies with networks that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are ideal for organizations who lack the money or time to support an in-house Help Desk but who need quick communication with an effective Call Center with professional telephone assistance plus the ability to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Call Center is designed for larger companies and acts as a seamless extension of your existing Helpdesk team. Progent's Virtual Call Center can serve as a an escalation resource to resolve complex technical issues, or be ready in overflow situations when your ordinary support engineers are swamped.

    Progent's Call Center staff of experienced network experts offers your workers in Charlotte or anywhere in the state of North Carolina fast communication with a large network service group with substantial experience delivering phone support and remote diagnostics for IT systems powered by Windows, Cisco, Mac OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a key contributor to business efficiency, and Progent's policy is to resolve instead of just record network problems.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Team can supply remote and in-depth engineering support and training in specific application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom development, and education for Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office Word, and Office Excel. To learn additional information on Progent's expertise, programming, and education services, visit Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Charlotte, or anywhere in the state of North Carolina, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your business so that your IT maintenance is proactive and automated. By anticipating emerging problems before they cause network outages, system monitoring can ward off inconvenient and costly service failures. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple Mac networks, Windows networks, or systems that incorporate multiple platforms.
How Your Charlotte Company Can Contact Progent's Online Support Experts
To contact Progent about urgent phone-based help with Windows, Apple Mac, or Linux computer systems, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For offices and startups in Charlotte or throughout the state of North Carolina, Progent's phone-based computer support specialists are ready to provide professional and economical IT support the moment your company needs it. Long experience offering online technical assistance has earned Microsoft Gold Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine online access technology to solve computer problems quickly while eliminating the cost and lost productivity associated with on-site support visits.

Even if your Charlotte office works with a local freelance consultant or maintains a full time IT staff that know how to handle ordinary network issues, Progentís Microsoft certified consultants can provide a convenient and transparent remote extension of your local resources for situations when your usual service personnel either lack the availability or the knowledge to solve unexpected network crises or especially tough integration projects.

Benefits of Progent's Network Help for Offices in Charlotte
Progent's online IT consulting services enable your Charlotte company to enjoy the benefits of on-call, enterprise-level IT support without the cost of managing an in-house IT staff. Your network will derive greater strategic worth by becoming more reliable, efficient, and protected. Advantages to your company include:

  • Seamless remote extension of your local IT resources
    For most businesses in Charlotte or anywhere in North Carolina, nearby network support providers, whether consisting of freelance consultants or an in-house IT staff, can deal with typical technical problems. However, IT crises can spring up when local resources are overstretched or absent, and some trouble may involve technology that is unfamiliar to your usual service people. In these cases, Progent's on-call support professionals provide a convenient, quick, and budget-friendly way to supplement your regular resources and to transfer valuable information to improve your capability to resolve future problems locally.

  • Reduced Reliance on Individual Consultants
    For IT support, smaller businesses commonly depend on individual freelance consultants. While independent service people carry smaller internal costs than big support firms and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the lack of fallback help may require your business to wait for help during an IT crisis. As your network expands, network downtime and trouble with critical applications are more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a reliable source of backup service experts to insure your IT system stays available.

  • Build a Solid Foundation for Seamless Expansion
    Companies often begin with an information architecture implemented on a modest budget. Without a strong framework, slap-dash repairs often get piled on top of a shaky foundation. As a company grows, stability and expandability issues can hinder the productivity of the organization. These poorly built systems need proper assessment, smart strategic planning, and wide IT knowledge to evolve to a network infrastructure that can provide the solid foundation to meet critical business requirements and facilitate downstream expansion.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller companies need guidance and technical education to navigate through an ever more complicated array of technology alternatives capable of promoting business success and enhancing efficiency. They hardly need a computer consultant who is motivated to sell a specific vendor's technology. IT support and product sales can result in a scenario where the proposed solution is designed around a profitable technology rather than the genuine requirements of a client. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to match IT expertise with the best interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner support company and Progent's staff size, range of technical experience, fine tuned support software, and familiarity with corporate IT enable companies to avoid the limitations of excessive reliance on smaller service firms, individual freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Entire Family of Server Platforms
    Progent can provide in-depth support for Microsoftís popular server products with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Windows Server 2008 R2 support, Microsoft Windows 2003 upgrades, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus SQL Server 2016 migration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises help by the minute. As a result, you owe just for received support. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services provided during normal business hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you will not be tempted to allow less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent has little competition. Companies who work with familiar independent service providers or who employ internal IT staffs benefit when Progent passes on information about critical technology and tested processes to make their networks more reliable, secure, and productive.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to offer 24x7 remote monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your IT network from stressful and costly service losses.
How Does My Business Begin Receiving Remote Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.















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