Chattanooga, TN Online Support from Certified Computer Network Troubleshooting Experts
Progent's computer network tech support services can deliver your Chattanooga, TN company cost-effective and consistent access to world-class computer experts. By providing network support service when you need it, providing advanced expertise for vital applications, delivering value-added support such as 24x7 server monitoring, and billing only for support you use, Progent offers your Chattanooga, Tennessee business an economical alternative for optimizing the profitability of small-scale office information systems. Whether you maintain a local datacenter, rely on cloud-based resources, or manage a hybrid cloud-and-local solution, Progent is the intelligent way for businesses and local governments to create and support a robust and safe information network and to benefit from fast access to the seasoned support ordinarily restricted to businesses who can set up a large in-house information technology group.

For medium-size and enterprise companies, Progent offers co-sourcing and project management services to supplement the skills of your in-house IT service staff. Co-sourcing can cut costs and help meet schedules for big projects such as software design and development, business continuity planning, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition offer access to accredited consultants to help your business to design and execute your cloud computing strategy.

Popular Technologies Supported by Progent for Businesses in Chattanooga, Tennessee
Progent's nationwide group of industry certified experts provides help for all aspects of network systems found in companies of any size. Practice areas supported by Progent in Chattanooga include:

Support Delivery Alternatives for Chattanooga, Tennessee Businesses
Progent has a selection of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for technical support, consulting, hosting services, and IT administration. Progent's model for providing computer support services is built on the Call Center structure common to larger IT organizations. Progent's Help Desk Call Center Service Model promotes rapid response, thorough service records, consistent follow-through, and tight expense monitoring for a range of IT service delivery options that include remote troubleshooting, onsite help, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and routine remote support for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's seasoned support experts can help customers to analyze and repair network issues without the cost or delay of on-premises support visits. The background of Progent's network consultants makes it possible to resolve most network problems quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based signup procedure for first-time customers to address emergency situations and Progent charges by the minute with zero sign-up charges or time minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security engineers. Find out additional information concerning Progent's online computer troubleshooting services.

  • Onsite Service
    Progent provides onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's onsite support personnel can operate in tandem with Progent's remote service experts to give small businesses the ideal combination: on-premises service professionals when you need them plus the on-line help of Progent's seasoned team of network consultants, security specialists, and business application developers. The response time for on-site support visits is typically less than one business day. There is no sign-up or retainer fee for becoming a Progent customer for on-premises service. Learn more details about how to register for Progent's in-person network support services.

  • Help Desk
    Progent's Help Desk Services are designed for small and midsize companies who need fast and reliable access to an online Contact Center with effective phone assistance, online repair tools, and enough technical depth for full problem escalation. Since smaller companies typically have tight information technology funds and can spare scant management attention for dealing with network support, Progent's Helpdesk Services can be the most efficient option to ensure that business computer systems stay up and running. Read more details about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable availability of world-class IT professionals who can deliver help with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network security consulting, fault tolerant network engineering, virtualization solutions, plus configuration, customization and training for business programs including accounting, ERP, business analytics, sales automation, and productivity packages. Progent can provide assistance with one-time projects such as site relocations and major software upgrades, longer term projects like business analytics software programming and customization, relational database software programming and DBA support, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or emergency response like data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for critical applications like Microsoft Exchange Server and MS SQL to provide small and midsize companies with greater degrees of reliability, protection, and recoverability than is possible using the type of internal data center that is achievable for most small organizations. Because Progent uses the same facilities that host the equipment of some of the planet's largest IT companies, Progent can save you the investment in creating and maintaining the systems needed for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that patches and revisions stay updated, security and performance is continually monitored, and systems are regularly archived and available for complete and prompt restoration. Learn additional information about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for all of a small organization's production servers in a setting that not only provides the top degree of dependability and expandability but that is also easy for clients to migrate to a different service firm or to bring internally if your business situation warrants it. Progent's Private Cloud hosting service is based on proven virtualization techniques that permit businesses with mixed networks to save dramatically on the expense of capital equipment, system maintenance, and network administration while achieving world-class availability and an unparalleled degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed service, can support the mixed- OS and non- standardized networks common with smaller businesses, and keeps ownership of the software in the customer's hands so that migrating to a new virtual system is quick, reliable, and inexpensive. This avoids ending up a captive to a single hosting provider while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert remote consulting services to help companies of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine local IT assets along with public clouds. To help you to integrate public clouds with networks, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.

Why Progent Is the Smart Choice for Chattanooga, Tennessee Businesses
Progent's size, depth of information technology expertise, and experience with enterprise network consulting allow small and midsize businesses to avoid the pitfalls associated with over reliance on thinly staffed support organizations or independent engineers.

Working with Progent's Experts allows your business to:

  • Avoid Excessive Reliance on Individual Consultants
    For IT support, smaller companies sometimes rely excessively on freelance engineers. Though individual service engineers carry lower expenses than more substantial IT service organizations and can typically charge apparently lower rates, individuals are sometimes too busy to react quickly to urgent situations. If a freelance consultant is busy with another client, sick, on vacation, or in training, the lack of backup staff may force your business to go without assistance during a crisis. As your small business expands, network downtime or difficulties with critical programs become more expensive. The dollars you thought you were saving on a freelancer can evaporate fast because of lost output. In addition, when freelance consultants encounter new problems, the lack of a large consulting group to depend on for assistance forces them to train in place while your company ends up with the bill for their continuing training.

  • Have Access to Experts in Advanced IT Solutions
    The majority of small service organizations or freelance engineers who concentrate on small business network support may excel at providing routine fixes but don't have the background to deal efficiently with complex IT environments that have mixed platforms, many offices, Voice over IP systems, remote workforces, interconnected accounting and operational applications, eCommerce, and specialized business software. Progent's experience with global companies and Progent's large group of experts can be valuable to your small business because enterprise networks are by nature complicated, integration issues require in-depth understanding of in numerous technical disciplines, and reaching a high degree of stability, availability, and protection calls for industry-tested processes.

  • Build a Firm Foundation for Growth
    Small companies typically start with an IT system cobbled together on a shoestring budget. Without a carefully designed architecture, a series of band-aid repairs often get piled onto of a tenuous structure. As a company grows, reliability and expandability problems can undermine the success of the business. Such networks need thorough assessment, intelligent strategic analysis, and in-depth experience to migrate to a network infrastructure that will provide the solid basis to handle critical business needs and support future expansion.

  • Team with Solution Finders, Not Product Resellers
    Small companies need direction and education to navigate through an ever more complex array of IT alternatives offered for enabling growth and enhancing efficiency. Businesses do not need a network consultant or service organization that tries to promote products. Progent eliminates conflicted motives by not selling any products. Progent provides consulting and services exclusively. This permits Progent to align technical services with the real interests of customers. Combining IT support and product reselling can lead to a conflict where the proposed solution is built around a predetermined technology instead of being driven by the actual requirements of a customer.

How to Contact Progent
In case your Chattanooga, Tennessee business needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Help
For immediate remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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