Chattanooga, TN Online Support from World-class Computer Network Troubleshooting Professionals
Progent's network help services can provide your Chattanooga, TN business low cost and reliable support from Microsoft and Cisco certified consulting engineers. By providing network support service when you require it, providing advanced expertise for critical applications, offering value-added support such as 24x7 server monitoring, and charging only for support you use, Progent offers your Chattanooga, Tennessee company an affordable solution for optimizing the profitability of small office networks. If you maintain a local datacenter, connect to cloud-based infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for organizations to create and support a reliable and safe information network and to benefit from quick access to the skilled help ordinarily available only to businesses who can afford a large internal IT group.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your internal network service staff. Co-sourcing can reduce expenses and minimize technical risks for big projects like application design and development, disaster recovery preparedness, security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide the services of accredited experts to assist your company to plan and execute a sensible cloud computing strategy.

Primary IT Areas Supported by Progent for Business Networks in Chattanooga, Tennessee
Progent's nationwide team of industry certified experts offers assistance for all aspects of information technology found in companies of all sizes. Technologies served by Progent in Chattanooga include:

Support Delivery Options Available for Chattanooga, Tennessee Companies
Progent offers a variety of options for providing small and midsize companies and local governments with affordable computer services for technical support, consulting, hosting services, and network administration. Progent's paradigm for providing computer support is based on the Call Center operational structure common to larger IT support organizations. Progent's Help Desk Support Model promotes fast support, comprehensive service documentation, reliable follow-through, and tight expense control across a range of network support delivery options that include online troubleshooting, on-premises help, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support professionals can help customers to analyze and repair hardware and software issues without the cost or time loss of on-premises support calls. The experience of Progent's IT engineers allows them to handle most network issues quickly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-based signup procedure for new clients to address emergency situations and Progent bills by the minute with no startup fees or minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Learn additional information concerning Progent's online computer support services.

  • Onsite Service
    Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite support personnel can operate in conjunction with Progent's online service experts to give small companies the best of both worlds: onsite support technicians when you require them plus the on-line help of Progent's worldwide staff of network consultants, security specialists, and business application developers. The wait time for on-site support calls is usually less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Learn more details about why to register for Progent's in-person network support services.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize companies who need fast and dependable support from a professional Help Desk Call Center with effective telephone support, remote repair capability, and sufficient technical strength for all needed problem escalation. Because small and midsize companies typically are constrained by tight information technology budgets and can provide scant executive attention for handling network support tasks, Progent's Helpdesk Outsourcing Services can be the most efficient option to make sure that business information systems stay up and running. Read more details about Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent offers small companies affordable availability of enterprise-class consultants who can deliver assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection engineering, fault tolerant it system engineering, server virtualization solutions, plus integration, customization and support for small business applications including financials, ERP, reporting, sales automation, and productivity software. Progent can help with one-shot projects including office moves and massive system migrations, extended projects like business information application programming and support, database application development and administration services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and system management, or emergency response such as disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for vital applications such as Exchange Server and MS SQL in order to provide small and midsize businesses with greater degrees of reliability, security, and performance than is feasible using the class of in-house data center that is realistically affordable for the majority of small and midsize companies. Because Progent uses the same facilities that support the gear of many of the planet's largest IT organizations, Progent can save you the investment in building and maintaining the infrastructure required for enterprise-class cooling, electrical backup, and redundant Internet access. For hosted application servers, Progent can also make sure that patches and service packs stay current, security and efficiency is constantly tracked, and systems and data files are regularly backed up and ready for full and rapid restoration. Find out additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small organization's production servers in an environment that not only delivers the top level of fault-tolerance and expandability but that is also easy for clients to transfer to a different service firm or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting is based on tested virtualization techniques that permit small businesses with mixed networks to save significantly on the expense of hardware, system support, and IT administration while getting enterprise-class dependability and an unprecedented degree of vendor flexibility. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally managed solution, can handle the multi- platform and loosely standardized environments common with small companies, and retains ownership of the software licenses in the client's possession so that migrating to a new virtualized system is fast, reliable, and inexpensive. This eliminates ending up a captive to a single hosting provider while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers expert online consulting to help companies of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that combine physical IT assets along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's value-priced ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the entire threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, enhance and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating tedious network management processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of top data security vendors to provide centralized control and comprehensive protection for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your Progent consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with data security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's preparedness either to block or recover quickly from a ransomware incident. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Chattanooga, Tennessee Small Businesses
Progent's staff size, breadth and depth of technical skill, and experience with corporate IT support allow small companies to sidestep the problems related to over dependence on thinly staffed service organizations or individual consultants.

Teaming with Progent's Experts allows your company to:

  • Avoid Excessive Reliance on Individual Consultants
    For IT services, smaller businesses sometimes depend heavily on freelance consultants. Though freelance service providers carry lower expenses than more substantial IT service firms and can typically charge apparently lower rates, individuals are frequently stretched to far to react rapidly to critical situations. If an independent consultant is busy with different client, sick, on vacation, or in training, the lack of replacement staff may require your business to wait for assistance in case of a crisis. The more your company grows, system unavailability or difficulties with critical programs become more expensive. The dollars you believed you were saving on a freelancer can evaporate fast because of lower output. Also, when freelance consultants confront unfamiliar technologies, the unavailability of a big consulting group to count on for advice forces them to learn in place while your company winds up with the bill for their continuing training.

  • Have Access to Expertise in Sophisticated Information Technology Solutions
    Many small service organizations or independent engineers focused on small company network consulting are capable of providing connect-the-dots solutions but lack the background to work cost-effectively with complicated network configurations that have mixed platforms, many offices, VoIP systems, remote workforces, interconnected financial and operational applications, data-driven web sites, and custom business software. Progent's experience with worldwide companies and Progent's extensive staff of specialists can be valuable to your company because enterprise environments are by nature complicated, support problems require thorough understanding of in numerous technical disciplines, and achieving a high degree of robustness, availability, and protection calls for industry-tested processes.

  • Build a Solid Basis for Growth
    Small businesses typically start with an IT system implemented on a tight budget. Lacking a strong architecture, a sequence of improvised repairs often get tossed on top of a tenuous structure. As a business evolves, stability and scalability problems can obstruct the productivity of the business. Such networks require thorough evaluation, smart strategic planning, and in-depth experience to upgrade to a network environment that can act as the solid foundation to handle critical business requirements and support future growth.

  • Team with Solution Consultants, Not Resellers
    Smaller companies need direction and insight to navigate through an increasingly complex array of IT alternatives available for enabling business growth and enhancing productivity. They do not need a network consultant or support firm that attempts to sell them products. Progent eliminates conflicts of interest by not selling any products. Progent provides consulting and services only. This permits Progent to match technical support services with the genuine interests of clients. Mixing network support and product selling can lead to a situation where the recommended solution is built around a preselected technology rather than being based on the actual needs of a customer.

Get in Touch with Progent
If your Chattanooga, Tennessee business needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Help
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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