Low-cost Computer Help from Microsoft Qualified Consultants for Businesses in Chattanooga, TN
By delivering world-class know-how whenever you require it, making available specialized expertise for key applications, providing innovative services like virtual server hosting, invoicing only for services delivered, and charging no sign-up fees or retainers for standard services, Progent helps your company to maximize the business value of your It network and minimize support expenses. Progent recognizes that information system security, reliability, and performance are as important to small companies as to large corporations but that smaller organizations don't have the economy of scale to spend heavily in computer technology and in-house service staffs. Progent's fundamental value proposition is that no network consulting organization can equal Progent's capability to deliver the network support your business requires when you require it and at a cost you can justify.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to add to the skills of your internal network service group. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives like software programming, disaster recover/business continuity planning, security evaluations, merging datacenters, or software migrations.

Progent can also provide the services of certified consultants to assist your business to plan and implement your cloud computing strategy.

Core Technologies Supported by Progent for Chattanooga, Tennessee Business Networks
As a Microsoft Gold Certified Partner computer support firm that maintains a large group of Cisco certified CCIE network consultants and Apple Computer accredited consultants, Progent offers urgent assistance and affordable online consulting to Chattanooga, TN businesses for a broad range of information technologies including:

Service Delivery Alternatives Available for Chattanooga, Tennessee Companies
Progent offers a variety of alternatives for providing small businesses and local governments with cost-effective computer services for technical support, consulting, hosting, and network management. Progent's paradigm for providing IT support is based on the Help Desk Call Center operational structure common to larger IT support organizations. Progent's Help Desk Support Model promotes rapid support, thorough activity records, dependable follow-through, and strict expense control across an array of network service delivery options that include remote repairs, on-premises help, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and routine online service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support experts can help customers to troubleshoot and repair network issues without the expense or time loss of on-premises support visits. The background of Progent's network consultants makes it possible to resolve the majority of network problems quickly. For complex issues, Progent's depth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based registration process for new customers to address urgent network problems and Progent charges per minute with zero startup fees or minimums, so you are invoiced only for the assistance you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security professionals. Learn additional information concerning Progent's online computer troubleshooting expertise.

  • On-site Service
    Progent offers onsite technical assistance for signed-up customers in larger cities in the United States. Progent's on-site support personnel can work in conjunction with Progent's online support engineers to deliver small and midsize businesses the ideal combination: hands-on support professionals when you require them plus the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business application developers. The wait time for on-site service calls is typically under one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite support. Learn more details concerning why to sign up for Progent's in-person network support services.

  • Phone Support
    Progent's Help Desk Services are intended for all businesses and local governments who require prompt and dependable access to an online Help Desk Call Center with effective phone support, remote repair tools, and sufficient technical strength for all needed problem escalation. Since smaller businesses typically have limited information technology budgets and can provide scant executive bandwidth for dealing with IT support, Progent's Help Desk Call Center Outsourcing Services can be the most efficient option to make sure that business computer networks are always up and running. Learn more details concerning Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly availability of enterprise-class consultants who can provide assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, network security engineering, high availability it system design, virtual server solutions, plus integration, customization and training for business applications such as accounting, ERP and MRP, reporting, CRM, and productivity suites. Progent can provide assistance with one-time projects such as site moves and major system upgrades, longer term projects such as management information software programming and support, relational database application development and DBA support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or emergency response such as data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for critical applications like Exchange Server and Microsoft SQL Server in order to provide small businesses with greater levels of availability, protection, and recoverability than is possible using the class of internal data center that is achievable for the majority of small companies. Because Progent utilizes the same facilities that support the equipment of many of the world's largest information technology companies, Progent can save you the cost of building and managing the infrastructure needed for enterprise-class environmental control, electrical backup, and redundant Internet access. For managed application servers, Progent can also ensure that patches and revisions stay updated, security and efficiency is continually monitored, and systems are regularly backed up and available for full and rapid restoration. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small company's production servers in a setting that not only delivers the highest level of dependability and extensibility but that is also easy for clients to migrate to another support provider or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting is based on mature virtualization technologies that permit companies with mixed environments to benefit dramatically on the costs of hardware, system maintenance, and network management while achieving enterprise-class availability and an unprecedented degree of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed service, can support the mixed- OS and non- standardized environments common with smaller businesses, and retains ownership of the software licenses in the client's hands so that migrating to a different virtual system is quick, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers expert remote consulting services to help companies of any size integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that combine on-premises IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Information Assurance
Progent's affordable ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security vendors to deliver web-based control and world-class protection for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the complete threat progression including filtering, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and allows fast recovery of critical data, applications and virtual machines that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight DPS managed backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring managed service.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

Special Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity applications used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated collection of infrastructure technologies such as firewalls, switches, routers, voice-over-IP options, and wireless access. In addition, Progent's CISSP-certified security experts, CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance experts can provide a business-wide view of network security and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help companies comply with industry standards and statutory regulations for network data security and incident reporting.

The scope and size of Progent's engineering team offer a unique array of benefits to companies trying to increase the business value of their information network within an affordable budget. These advantages include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of real-world industry background, at the forefront of IT service, executing a wide range of technical tasks for a large array of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This guarantees that you get not only expert technical skills, but also a consultant with proven approaches for fixing actual network problems quickly. Find out additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for remote support and on-site help by the minute. Consequently, you are billed exclusively for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no sign-up fee and asks no retainer for support services delivered during normal business hours. Many service firms demand large minimum fees or charge in increments of a quarter hour or longer. Progent's small pricing granularity eliminates king-size bills for quick repairs. Another advantage of by-the-minute billing is that you will be less tempted to allow incipient problems to fester until they grow into major ones. Learn more about Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who provide minimal documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation given by each staff member to each client. The discipline of detailing and archiving support activity allows more effective support and eliminates a slew of typical problems such as when a support client is virtually held hostage to a consultant who refuses to release vital service information. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Small companies who utilize freelance consultants or who maintain in-house support personnel benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, protected, and efficient. Find out more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Chattanooga, Tennessee company needs to contact Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Support
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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