Quick, Low-cost Remote Computer Support for Chattanooga, Tennessee Small Businesses
For over two decades, Progent has focused on delivering world-class IT support to customers with small-company IT budgets. Progent has developed a powerful service system that features a cost-effective, tightly connected virtual office network, sophisticated remote troubleshooting tools, a substantial team of consultants certified in a broad range of technical disciplines, a Call Center service model that maximizes responsiveness and ensures follow-up, a global group of on-line support professionals, in-person support options for the majority of most zip codes in the United States, and a company culture committed to fixing network issues in the least time and at the least cost to clients.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your in-house IT support team. Co-sourcing can save money and help meet schedules for major IT initiatives such as application programming, business continuity planning and testing, security evaluations, office consolidations, or technology migrations.

Progent can in addition provide access to accredited experts to help your business to design and execute your cloud strategy.

Key Technologies Supported by Progent for Chattanooga, Tennessee Business Networks
A Microsoft Certified Gold Partner IT service firm with a large team of Cisco CCIE networking consultants and Apple accredited engineers, Progent offers urgent troubleshooting and low-cost online consulting to Chattanooga, TN small businesses for a broad array of computer technologies such as:

Service Delivery Options Available for Chattanooga, Tennessee Companies
Progent offers a selection of options for providing small and midsize businesses with cost-effective IT services for technical support, system architecture, hosting, and network management. Progent's model for delivering network support services is built on the Help Desk operational structure common to larger IT groups. Progent's Help Desk Service Mechanism promotes fast response, comprehensive activity records, consistent follow-up, and tight expense control across an array of network service delivery options that include remote troubleshooting, on-premises help, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service professionals can assist customers to troubleshoot and repair hardware and software problems without the cost or delay of in-person service calls. The background of Progent's IT consultants makes it possible to handle most IT problems rapidly. For complex problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-based registration process for new clients to address urgent situations and Progent charges per minute with no startup fees or minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Find out more information about Progent's remote computer support services.

  • Onsite Support
    Progent provides on-site technical support for signed-up customers in larger cities in the U.S. Progent's on-site support technicians can work in tandem with Progent's online support engineers to give small and midsize companies the ideal combination: on-premises service professionals when you need them as well as the on-line help of Progent's seasoned team of network engineers, security specialists, and business application programmers. The response time for on-site support calls is typically under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite support. Learn more details concerning why to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are designed for all businesses who require fast and dependable access to a professional Help Desk Call Center with effective telephone assistance, remote repair tools, and enough technical depth for full problem escalation. Since smaller businesses usually have limited IT budgets and can provide little management bandwidth for handling network support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to ensure that small business computer systems are always up and running. Read more concerning Progent's Help Desk services.

  • Consulting Services
    Progent offers small companies affordable availability of world-class IT professionals who can provide help with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, company-wide network security consulting, high availability network consulting, server virtualization solutions, plus configuration, programming and support for business software such as accounting, ERP, business analytics, CRM, and productivity suites. Progent can provide assistance with one-time projects such as office moves and major software upgrades, longer term projects like business analytics application programming and support, database application development and administration services, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and network administration, or urgent services such as data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for key business applications like Exchange and Microsoft SQL Server in order to provide small companies with greater degrees of availability, security, and recoverability than is possible using the type of on-site data center that is achievable for the majority of small companies. Because Progent uses the same data centers that support the gear of some of the world's biggest IT companies, Progent can eliminate the expense of creating and maintaining the infrastructure needed for world-class environmental control, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and revisions remain current, security and performance is continually monitored, and systems and data files are consistently archived and available for complete and rapid recovery. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small company's servers in an environment that not only delivers the highest degree of availability and extensibility but that is also convenient for clients to migrate to another service provider or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that permit companies with multi-vendor networks to save significantly on the costs of hardware, infrastructure maintenance, and network administration while achieving world-class availability and an unprecedented degree of vendor options. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed service, can handle the multi- OS and non- standardized networks common with small companies, and keeps control of the software licenses in the client's possession so that migrating to a new virtual system is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide advanced remote consulting services to help companies of all sizes integrate their information networks with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets along with cloud services. To assist you to integrate cloud services with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's value-priced ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, applications and VMs that have become lost or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that require critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your Progent consultant so any potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover rapidly after a ransomware incident. Progent will work with you personally to collect information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup/recovery environment that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-certified security consultants, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide view of system security and can assist with complex security programs such as SIEM solutions to help companies comply with business standards and government mandates for network data protection and reporting.

The scope and depth of Progent's engineering team offer a powerful array of advantages to companies trying to maximize the business value of their IT network within a reasonable budget. These benefits include:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on industry background, at the forefront of IT service, performing a wide variety of IT projects for a large mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This ensures that you get not only world-class IT skills, but also a support engineer with field-tested approaches for repairing real-world network problems quickly. Read additional information about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to bill for remote service and on-site help per minute. Consequently, you are billed only for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no registration charge and asks no monthly commitment for support services delivered during normal business hours. Many service firms impose substantial minimum payments or charge in increments of a quarter hour or more. Progent's small billing granularity eliminates king-size invoices for fast solutions. Another advantage of granular billing is that your company will be less tempted to permit less critical problems to fester until they grow into big ones. Read more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Support
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small service firms who provide scant documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation sent by each consultant to every customer. The discipline of documenting and archiving support activity allows more efficient service and avoids a variety of typical problems such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their scope, Progent can concentrate on providing hard-to-find services where Progent has little competition. Small businesses who utilize independent service providers or who maintain internal IT personnel gain when Progent passes on information about critical technology and tested methodologies to make their networks more robust, secure, and efficient. Read additional information concerning Progent's knowledge transfer services.

Contact Progent
If your Chattanooga, Tennessee business needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Assistance
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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