Immediate, Low-cost Online Computer Network Troubleshooting for Chattanooga, Tennessee Small Companies
For over twenty years, Progent has specialized in providing enterprise-quality computer support to customers who have small-company IT budgets. Progent has developed a powerful service solution that includes a cost-effective, tightly connected virtual office network, custom online troubleshooting technology, a substantial team of consultants accredited in a wide array of technical practice areas, a Call Center operational model that maximizes efficiency and guarantees follow-through, a global team of on-line troubleshooting experts, in-person support availability for the majority of most zip codes in the United States, and a company culture focused on resolving technical issues in the least time and at the lowest cost to customers.

For mid-size and large companies, Progent offers co-sourcing and project management services to reinforce the skills of your internal network support personnel. This can reduce expenses and minimize technical risks for major IT initiatives such as application development, disaster recover/business continuity planning, security evaluations, merging datacenters, or software migrations.

Progent can also offer the services of certified experts to assist your company to design and implement your cloud strategy.

Primary Technologies Supported by Progent for Business Networks in Chattanooga, Tennessee
Progent provides the support of qualified consultants for all aspects of business network technology deployed in small and midsize organizations. Products and technologies serviced by Progent's consultants include:

Support Delivery Options for Chattanooga, Tennessee Businesses
Progent offers a variety of options for providing small businesses and local governments with cost-effective computer services for technical support, system architecture, hosting, and network administration. Progent's paradigm for providing IT support is built on the Call Center structure familiar to big IT groups. Progent's Help Desk Call Center Support Mechanism promotes rapid response, thorough service documentation, consistent follow-up, and tight expense control across a range of IT service delivery options that include online troubleshooting, in-person support, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and routine remote support for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can help clients to analyze and fix hardware and software issues without the cost or time loss of on-premises support visits. The background of Progent's IT consultants makes it possible to resolve most IT issues quickly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a streamlined, web-based registration process for new clients to accommodate emergency situations and Progent bills by the minute with no sign-up charges or minimums, so you are invoiced only for the support you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Find out additional details concerning Progent's remote network support expertise.

  • On-site Support
    Progent provides on-site computer support for registered customers in major metropolitan areas in the United States. Progent's on-site support technicians can work in tandem with Progent's online service experts to deliver small and midsize businesses the best of both worlds: hands-on support technicians when you require them as well as the remote expertise of Progent's worldwide staff of IT consultants, security specialists, and business software developers. The response time for in-person service visits is usually under one business day. There is no sign-up or retainer fee for becoming a Progent client for on-premises support. Find out more concerning why to sign up for Progent's onsite computer support.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for small and midsize companies who require fast and reliable support from an online Help Desk Call Center with effective phone assistance, online repair tools, and enough technical strength for all needed problem escalation. Because small and midsize companies typically have tight IT funds and can provide little executive bandwidth for handling IT support tasks, Progent's Contact Center Services could be the most efficient option to ensure that small business information systems are always up and running. Learn more concerning Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent provides small businesses affordable access to enterprise-class IT professionals who can provide help with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, network security engineering, fault tolerant it system engineering, server virtualization solutions, plus configuration, programming and training for small business software including financials, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can help with one-shot projects such as office relocations and major software migrations, longer term projects such as business reporting software programming and customization, relational database software programming and DBA support, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and system management, or urgent response like data restoration and malware cleanup.

  • Application Hosting
    Progent can host vital applications like Exchange Server and Microsoft SQL to provide small and midsize businesses with higher levels of availability, security, and performance than is possible using the type of in-house data center that is realistically affordable for most small and midsize businesses. Because Progent uses the same data centers that support the gear of some of the world's biggest IT organizations, Progent can save you the expense of creating and maintaining the systems needed for world-class cooling, electrical failover, and uninterruptible Internet access. For managed application servers, Progent can also ensure that patches and revisions remain current, protection and efficiency is continually monitored, and systems are consistently archived and ready for full and prompt recovery. Find out additional information about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small company's production servers in a setting that not only provides the top level of fault-tolerance and expandability but that is in addition easy for customers to transfer to another support firm or to move in-house when your situation warrants it. Progent's Private Cloud hosting is based on proven virtual server techniques that permit companies with mixed networks to benefit significantly on the expense of hardware, system support, and IT management while achieving world-class dependability and an unprecedented level of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered service, can handle the multi- platform and non- standardized networks typical of small companies, and retains control of the software in the customer's hands so that moving to a new virtualized system is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced remote consulting services to help companies of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine physical resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Information Security
Progent offers a collection of low-cost, set-price monthly services intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security vendors to provide web-based management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the entire malware attack progression including blocking, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as IPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services managed backup and recovery.

Why Progent Offers the Smart Alternative for Chattanooga, Tennessee Businesses
Progent's staff size, breadth of technical skill, and familiarity with corporate IT support allow small companies to avoid the problems associated with excessive dependence on small service organizations or individual consultants.

Teaming with Progent's Experts enables your business to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For IT services, smaller companies often depend excessively on independent consultants. Although freelance support providers carry lower overhead than larger IT service organizations and can typically bill nominally lower fees, they are often unable to respond rapidly to critical problems. If a freelance engineer is busy with another customer, ill, on vacation, or in class, the absence of backup personnel may require your company to wait for help in case of a crisis. The more your company grows, system downtime or difficulties with critical applications get more costly. The dollars you believed you were saving on an independent consultant can disappear fast because of lower output. In addition, when independent consultants encounter new problems, the unavailability of a big consulting team to depend on for advice requires them to train in place while your business ends up footing the costs for their ongoing training.

  • Gain Access to Expertise in Advanced Information Technology Solutions
    Many small support firms or independent engineers focused on small company IT consulting may excel at delivering routine fixes but lack the experience to deal cost-effectively with complicated network infrastructures with mixed platforms, many offices, VoIP implementations, remote clients, integrated accounting and operational applications, eCommerce, and specialized line-of-business applications. Progent's experience with worldwide enterprises and Progent's large staff of experts can be valuable to your small business because big-company environments are inherently complicated, integration problems demand thorough understanding of in many technical areas, and reaching a high level of stability, availability, and protection requires enterprise-proven leading practices.

  • Create a Firm Foundation for Growth
    Small businesses often start with an IT system cobbled together on a shoestring budget. Without a strong architecture, a sequence of band-aid fixes often get tossed on top of a tenuous structure. As a company grows, stability and expandability issues can undermine the success of the business. Such environments require proper assessment, intelligent strategic planning, and broad-based expertise to migrate to a network environment that can provide the solid basis to meet critical business needs and support future growth.

  • Team with Solution Consultants, Not Product Vendors
    Small companies need direction and education to work through an ever more complicated maze of technology alternatives offered for enabling business growth and improving productivity. They do not need an IT consultant or service organization that attempts to promote products. Progent eliminates conflicted motives by not selling any products. Progent sells consulting and services exclusively. This permits Progent to align consulting support services with the genuine interests of clients. Mixing IT support and product selling can result in a conflict where the recommended solution is based on a preselected vendor instead of being driven by the true needs of a client.

Get in Touch with Progent
If your Chattanooga, Tennessee business wants to get in touch with Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Technical Support
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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