Professional Online Troubleshooting for Chattanooga, Tennessee Small Business Computers from Microsoft Certified Consultants
Small companies have traditionally been overlooked by large IT support firms. Many small businesses allow themselves to become overly reliant on individual engineers or small support firms who lack the bandwidth or extensive knowledge to react quickly or efficiently to technical crises. Still other small businesses turn to giant service providers that employ personnel trained to provide standardized fixes for common problems but who do not have the background and technical scope to handle the diversity of configurations and absence of standards typical of small business information systems.

Progent's proven approach to delivering affordable and effective network support to small companies has made Progent among the premiere Microsoft-certified IT consulting organizations in the industry. Progent has provided remote support to small businesses in every state in the United States (refer to Progent's customer testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to add to the skills of your in-house network service team. This can reduce expenses and help meet schedules for big IT initiatives like software design and development, disaster recovery planning and testing, security audits, merging datacenters, or technology migrations.

Progent can also provide access to accredited consultants to assist your company to design and implement a sensible cloud strategy.

Main Practice Areas Serviced by Progent for Chattanooga, Tennessee Businesses
A Microsoft-certified Partner consulting company that maintains a world-class group of Cisco qualified CCIE networking consultants and Apple Computer certified consultants, Progent offers urgent troubleshooting and affordable online consulting to Chattanooga, TN companies for a wide range of information technologies including:

Service Delivery Alternatives for Chattanooga, Tennessee Companies
Progent has a selection of options for providing small businesses and local governments with affordable IT services for technical support, system architecture, hosting, and IT administration. Progent's model for providing network support is built on the Call Center operational structure common to larger IT support organizations. Progent's Contact Center Service Mechanism promotes rapid response, comprehensive activity documentation, reliable follow-through, and tight expense control for a range of IT service delivery alternatives that include remote troubleshooting, on-premises support, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service experts can help clients to troubleshoot and repair hardware and software problems without the cost or delay of on-premises service calls. The experience of Progent's IT engineers allows them to handle the majority of network problems rapidly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible registration process for new clients to accommodate urgent situations and Progent charges per minute with zero sign-up fees or time minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security engineers. Learn additional details about Progent's remote computer support expertise.

  • On-site Service
    Progent provides on-site computer support for signed-up clients in larger cities in the U.S. Progent's onsite support technicians can operate in tandem with Progent's online service engineers to give small and midsize companies the optimal solution: on-premises service professionals when you require them as well as the on-line help of Progent's seasoned staff of network consultants, security professionals, and business application programmers. The wait time for on-site service visits is typically less than 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more details concerning why to register for Progent's onsite network support services.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for all businesses who need prompt and reliable access to a professional Help Desk with efficient phone support, online repair tools, and sufficient technical strength for all needed escalation. Because small and midsize companies usually have tight information technology funds and can spare scant executive bandwidth for dealing with IT support tasks, Progent's Contact Center Services could be the most efficient way to make sure that business computer systems stay up and running. Read more details concerning Progent's Help Desk Call Center services.

  • Consulting Services
    Progent provides small and midsize businesses affordable availability of world-class consultants who can provide assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network security engineering, high availability it system consulting, virtual server solutions, plus integration, customization and training for business programs such as financials, ERP and MRP, business analytics, CRM, and productivity software. Progent can help with one-shot projects including site relocations and major system migrations, longer term projects such as business reporting application development and support, database software programming and administration services, and web development, on-going services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and system administration, or emergency response like disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for critical business applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small companies with higher levels of availability, protection, and recoverability than is feasible with the class of on-site data center that is achievable for most small businesses. Since Progent uses the same data centers that support the equipment of some of the planet's biggest IT companies, Progent can eliminate the cost of creating and managing the infrastructure needed for enterprise-class environmental control, power backup, and redundant Internet access. For hosted applications, Progent can also see to it that patches and service packs stay updated, security and performance is constantly monitored, and systems and data files are regularly archived and ready for complete and rapid recovery. Learn more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small organization's production servers in a setting that not only provides the highest level of fault-tolerance and expandability but that is also easy for clients to transfer to another service firm or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting is based on mature virtual server techniques that permit small businesses with mixed environments to save dramatically on the expense of hardware, system support, and network management while achieving enterprise-class availability and an unprecedented degree of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed package, can support the mixed- platform and non- standardized networks typical of small companies, and keeps control of the software licenses in the client's hands so that migrating to a new virtual host is quick, safe, and inexpensive. This avoids becoming a captive to a single hosting provider while still offering all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert online support services to help organizations of any size connect their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that combine physical resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so any looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability either to stop or recover rapidly after a ransomware incident. Progent will work with you directly to gather information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core network software and productivity programs used by most small and mid-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated collection of network technologies including firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security experts, CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance professionals offer a business-wide view of network security and can assist with advanced security projects such as SIEM solutions to help companies meet industry standards and statutory requirements for IT data security and reporting.

The breadth and size of Progent's consulting staff offer a unique array of advantages to customers trying to increase the productivity of their information network within a realistic budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional experience, in the trenches of IT service, executing a broad variety of technical tasks for a large array of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting staff. This means that you get not only expert IT help, but also a consultant with proven methods for resolving real-world network problems rapidly. Read more details concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for phone service and on-site visits per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no sign-up fee and requires no monthly commitment for services delivered during regular business hours. Many service organizations demand substantial minimum fees or charge in increments of a quarter hour or more. Progent's small billing granularity does away with major bills for quick repairs. An additional advantage of by-the-minute pricing is that customers are not inclined to permit minor issues to stay unaddressed until they grow into major ones. Find out more about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Support
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or local service firms who provide scant documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation sent by each consultant to each customer. The practice of detailing and archiving support activity results in more efficient support and eliminates a variety of typical problems such as when a support customer is effectively held captive to a consultant who wonít release vital service information. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Small companies who utilize independent service providers or who employ in-house IT staffs gain when Progent transfers knowledge about critical technology and tested processes to make their networks more reliable, secure, and efficient. Find out more about Progent's knowledge transfer services.

Contact Progent
In case your Chattanooga, Tennessee business needs to contact Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Assistance
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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