Low-cost Computer Tech Support from Microsoft Certified Professionals for Businesses in Chattanooga, TN
By offering world-class know-how whenever you need it, making available in-depth knowledge for key business applications, offering innovative services such as virtual data center hosting, invoicing only for help you receive, and requiring no setup or retainer fees for standard services, Progent allows you to maximize the competitive value of your information network and minimize support costs. Progent recognizes that information system protection, reliability, and efficiency are as important to small companies as to large corporations but that smaller organizations don't have the economy of scale to invest heavily in information networks and internal support groups. Progent's fundamental value proposition is that no IT support organization can equal Progent's capability to deliver the network support your business needs when you need it and at prices you can justify.

For mid-size and large companies, Progent offers co-sourcing and project management services to add to the subject matter expertise of your internal IT support team. Co-sourcing can reduce expenses and minimize technical risks for major projects such as software programming, disaster recover/business continuity planning, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can also offer the services of certified consultants to help your company to plan and execute your cloud strategy.

Main Technologies Serviced by Progent's Consultants for Companies in Chattanooga, Tennessee
Progent's national group of industry certified support professionals offers support for all facets of network systems found in companies of any size. Technologies supported by Progent in Chattanooga include:

Support Delivery Options for Chattanooga, Tennessee Companies
Progent has a variety of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and IT management. Progent's model for delivering IT support services is built on the Help Desk structure common to big IT organizations. Progent's Contact Center Support Mechanism ensures fast response, thorough activity records, consistent follow-through, and strict expense monitoring for a range of IT support delivery options that include online troubleshooting, onsite support, top-level consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified support professionals can assist customers to analyze and repair network problems without the expense or delay of travel for onsite service visits. The experience of Progent's IT consultants makes it possible to handle most IT problems quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based registration process for new customers to accommodate emergency network problems and Progent charges by the minute with no startup charges or minimums, so you pay only for the help you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Find out more details about Progent's remote computer support expertise.

  • On-site Service
    Progent provides onsite technical assistance for signed-up customers in larger cities in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's online service engineers to deliver small companies the optimal solution: hands-on support technicians when you need them as well as the on-line help of Progent's seasoned team of IT consultants, security specialists, and business application programmers. The wait time for on-site support visits is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises support. Learn more about why to register for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are designed for small and midsize businesses who need prompt and dependable support from an online Help Desk with effective telephone support, remote repair tools, and enough technical depth for all needed escalation. Since smaller companies usually are constrained by tight IT funds and can provide scant executive attention for handling network support, Progent's Helpdesk Services could be the most efficient option to make sure that business computer systems stay up and running. Read more concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent provides small companies budget-friendly access to world-class IT professionals who can deliver assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network security consulting, high availability it system design, virtual server strategies, plus integration, customization and training for small business applications such as financials, ERP, reporting, sales automation, and productivity packages. Progent can provide assistance with one-time projects such as site moves and major software migrations, longer term projects like business analytics application programming and customization, database software programming and DBA services, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and network management, or emergency response like data restoration and virus removal.

  • Application Hosting
    Progent can host critical applications such as Exchange Server and MS SQL in order to provide small businesses with greater degrees of dependability, security, and recoverability than is feasible using the class of in-house data center that is achievable for most small organizations. Since Progent uses the same facilities that host the equipment of some of the world's largest information technology companies, Progent can save you the expense of creating and maintaining the systems required for world-class cooling, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that patches and service packs remain updated, protection and efficiency is continually tracked, and systems are regularly backed up and available for complete and rapid recovery. Find out more about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small or midsize organization's servers in a setting that not only provides the highest degree of availability and extensibility but that is in addition convenient for customers to migrate to a different support provider or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that permit small businesses with mixed networks to benefit dramatically on the expense of capital equipment, infrastructure support, and network management while getting world-class reliability and an unparalleled level of vendor options. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered service, can support the multi- platform and loosely standardized environments typical of smaller companies, and retains ownership of the software in the client's possession so that moving to a different virtualized system is fast, safe, and affordable. This eliminates becoming a prisoner of a single hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide advanced remote consulting services to help organizations of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that utilize local IT assets as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital data, apps and VMs that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, optimize and debug their connectivity appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding appliances that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security vendors to deliver web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness either to stop or recover rapidly after a ransomware attack. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup system that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for Chattanooga, Tennessee Small Businesses
Progent's staff size, scope of information technology skill, and familiarity with corporate IT support enable small and midsize companies to sidestep the pitfalls associated with excessive dependence on thinly staffed support organizations or individual consultants.

Teaming with Progent's Experts allows your business to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For network support, smaller businesses sometimes depend heavily on freelance consultants. Although individual service engineers carry lower expenses than larger support firms and can afford to bill nominally lower fees, freelancers are sometimes stretched to far to react quickly to urgent network problems. If a freelance consultant is occupied with different customer, ill, on travelling, or in class, the lack of backup personnel may require your business to wait for help during a crisis. The more your small business expands, system unavailability or problems with line-of-business applications become more expensive. The money you thought you were conserving on an independent consultant can evaporate fast because of lost productivity. Also, when independent engineers encounter unfamiliar problems, the unavailability of a large engineering group to rely on for advice forces them to train in place while your organization ends up footing the costs for their ongoing education.

  • Gain Access to Expertise in Sophisticated IT Issues
    Many small support organizations or freelance engineers specializing in small company network support may excel at providing routine solutions but don't have the experience to work cost-effectively with complicated network environments that have mixed platforms, multiple sites, Voice over IP systems, mobile clients, integrated accounting and operational applications, eCommerce, and specialized business applications. Progent's experience with worldwide companies and Progent's large staff of experts can be valuable to your small business because big-company environments are inherently complex, integration issues require thorough knowledge in many technical areas, and reaching a high degree of stability, reliability, and security calls for enterprise-proven best practices.

  • Create a Solid Basis for Growth
    Small companies typically begin with an IT system cobbled together on a tight budget. Lacking a carefully designed basis, a series of improvised fixes often get thrown on top of a tenuous foundation. As a company evolves, stability and scalability issues can undermine the success of the business. Such environments need proper evaluation, intelligent business planning, and broad-based expertise to upgrade to a network infrastructure that can provide the solid foundation to handle current business requirements and ease downstream growth.

  • Partner with Solution Finders, Not Resellers
    Smaller businesses require direction and education to work through an increasingly complicated maze of technology options available for enabling growth and improving efficiency. They do not need a network engineer or support organization that attempts to sell them products. Progent avoids conflicted motives by not selling any products. Progent provides consulting and services exclusively. This permits Progent to match consulting support with the real needs of clients. Combining network support and product selling can lead to a conflict where the recommended solution is based on a predetermined vendor instead of being driven by the true needs of a client.

Get in Touch with Progent
If your Chattanooga, Tennessee company wants to contact Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Support
For fast remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.