Overview of Progent's Support Expertise for BlackBerry Technology
BlackBerry Consulting and Support ExpertiseMobile connectivity to email, address books, schedules, and web applications has become a critical feature of information systems for businesses of all sizes. RIM BlackBerry handhelds are some of the most popular solutions for achieving location-independent connectivity. But the network architecture needed to accommodate RIM BlackBerry handhelds has become significantly more complex as the insistence on non-stop operation and and air-tight security has heightened. Progent's RIM qualified consultants focus in providing small businesses enterprise-class IT expertise and troubleshooting services that are affordable and effective.

As a Microsoft Gold certified Partner with more than a decade of background working with Exchange Server, Progent can provide in-depth assistance in incorporating BlackBerry and Microsoft products by delivering support services such as Exchange 2010 support and by delivering complementary support services such as Microsoft Lync Server deployment and Microsoft Office Communications Server support to manage Instant Messaging and rich presence. Progent's MS SQL 2016 integration consultants and MS SQL 2014 experts can set up and repair your SQL database server to operate optimally with BlackBerry Enterprise Server (BES), and Progent's MS System Center Data Protection Manager experts can assist your company to design backup and recovery procedures to guard your data and minimize productivity loss in case of a breakdown of your messaging solution.

Progent also retains one of the country's largest teams of Cisco certified CCIE network engineers who are available remotely to provide expert support for architecting and troubleshooting your company's network so that it accommodates your BlackBerry solution with a high degree of resilience, scalability, security, and manageability. CCIEs are highly-qualified network experts who are awarded this prestigious status only as a result of strenuous examination by Cisco. CCIEs are able to resolve even the most complex issues associated with network architecture, integration, troubleshooting, and service.

Technical Services for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines management and support of RIM BlackBerry devices, providing a centralized solution for handling critical tasks like smartphone deployment, updates, and deactivation and offering a strong foundation for data protection and fault tolerance. BlackBerry BES Server delivers seamless integration between Microsoft Exchange, Groupwise, or IBM Lotus Domino email servers and BlackBerry users and allows remote synchronization.

RIM BlackBerry Enterprise Server Integration Support

BlackBerry Enterprise Server includes a variety of security options starting with advanced encryption of information transmitted between a BlackBerry wireless handset and BlackBerry BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also permits excellent flexibility in adjusting degrees of protection to meet the specific needs of your mobile environment. Progent's BlackBerry authorized engineers can assist your company to choose advanced security features and enable them remotely. Examples of these over-the-air configurable security features include:

  • Disable a BlackBerry device
  • Wipe data from a missing or stolen BlackBerry device
  • Disable Bluetooth functionality
  • Activate built-in defenses against malicious attacks

BlackBerry Enterprise Server also offers versatility in determining how to keep users from installing or executing unsafe or unauthorized code. Progent can assist you to choose protective techniques such as:

  • List precisely which programs are allowed on the device
  • Prevent external programs from allocating non-volatile memory on the device
  • Select which resources external programs can use on the device
  • Limit the types of access external applications running on the BlackBerry smartphone can establish
  • Block all third-party software from being installed or executed on the BlackBerry smartphone

Some Ways That Progent Can Help You to Manage and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned BlackBerry support who has earned certifications from Research in Motion in all major aspects of BlackBerry technology. Progent's BlackBerry support skills range from troubleshooting synchronization problems to designing mobile workforce solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can assist you to carry out common technical operations including configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, launching messaging filters, editing user accounts, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's certified service professionals can also help your company to resolve a wide array of issues associated with synchronization, device recognition, messaging consistency, web access, wireless connections, Instant Messaging, desktop application installation, and Desktop Redirector.

As a leader in delivering nationwide remote support for small office IT networks, Progent can provide quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your mobile technical support expenses low and, by solving issues quickly, improves the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist has the knowledge required to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can assist you to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important tasks including troubleshooting enterprise activation problems, registering and removing BlackBerry smartphone clients, activating passwords, implementing wireless program installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery processes.

Progent's BlackBerry engineers can also help you to operate administration tools like the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and utilizing wireless LANs for enterprise activation. Also, Progent can help you understand the role of operational policies in the BlackBerry Enterprise environment and help you to select and install sensible security configurations.

Progent's Microsoft-certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Exchange architecture for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the most recent edition of Exchange.

Contact Progent for Assistance from a RIM BlackBerry-Certified Professional
If you wish to contact Progent about professional support for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.

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