Introduction to Progent's Support Expertise for BlackBerry Solutions
RIM BlackBerry Consulting ExpertiseWireless access to email, contacts, schedules, and the web is a critical capability of IT networks for businesses of all types. RIM BlackBerry smartphones are among the most powerful devices for achieving anywhere, anytime communications. However the network architecture required to support RIM BlackBerry handhelds has become steadily more complex as the pressure high availability and rock-solid security has increased. Progent's RIM certified engineers focus in delivering small businesses world-class IT support and technical services that are affordable and efficient.

As a Microsoft Gold certified Partner with years of background consulting on MS Exchange Server, Progent's consultants can provide broad expertise for incorporating BlackBerry and Microsoft technology by delivering support services such as Microsoft Exchange 2010 Server support and by providing related support services such as Microsoft Lync Server integration and Microsoft Office Communications Server consulting to manage Instant Messaging and Presence. Progent's MS SQL 2016 consultants and Microsoft SQL Server 2014 experts can configure and repair your SQL database server to work efficiently with BlackBerry BES Server, and Progent's Microsoft System Center Data Protection Manager specialists can help your company to develop backup and restore procedures to guard your messaging data and minimize productivity loss in the event of a breakdown of your messaging solution.

Progent also retains a staff of Cisco qualified CCIE network engineers who are available online to provide advanced support for designing and troubleshooting your company's network infrastructure so it supports your BlackBerry system with high levels of fault tolerance, scalability, protection, and maintainability. CCIEs are highly-qualified network gurus who earn this top-level classification only by completing strenuous examination by Cisco. CCIEs are able to resolve even the most complicated problems associated with network planning, setup, troubleshooting, and maintenance.

Consulting Support for BlackBerry BES Server
BlackBerry BES Server simplifies administration and support of RIM BlackBerry devices, providing a centralized solution for handling critical tasks such as smartphone installation, updates, and deactivation and offering a solid infrastructure for data protection and high availability. BlackBerry Enterprise Server delivers seamless communication between Microsoft Exchange, Groupwise, or Lotus messaging servers and BlackBerry users and supports remote synchronization.

RIM BlackBerry Enterprise Server Troubleshooting Assistance

BES Server offers a wealth of security capabilities starting with advanced encryption of information transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server using AES or Triple Data Encryption Standard. BES Server also permits great flexibility in adjusting levels of protection to match the specific requirements of your network. Progent's BlackBerry certified consultants can help you to select powerful security functions and enable them remotely. Examples of these wirelessly selectable security features are:

  • Lock down a BlackBerry device
  • Wipe information from a missing BlackBerry device
  • Lock out Bluetooth functionality
  • Enable built-in protection against malicious attacks

BlackBerry BES Server also provides versatility in determining how to keep mobile users from loading or executing unsecure or unauthorized software. Progent can assist you to choose protective techniques like:

  • Specify exactly which applications are permitted on the device
  • Block third-party software from using non-volatile memory on the smartphone
  • Select which resources third-party applications can access on the smartphone
  • Limit the types of access third-party applications running on the smartphone can establish
  • Block all external software from being loaded or executed on the BlackBerry device

Some Ways That Progent Can Assist You to Maintain and Troubleshoot Your BlackBerry Environment
Progent can provide a seasoned engineer who has been awarded certifications from RIM in all major aspects of BlackBerry technology. Progent's BlackBerry support skills span areas from resolving synchronization problems to architecting mobile workforce solutions built around BlackBerry Enterprise Server. These RIM BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingProgent's BlackBerry Certified Support Specialist can help you to perform common support operations including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters, editing user profiles, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate email solution. Progent's seasoned experts can in addition help you to resolve a broad range of issues associated with synchronization, handset recognition, messaging consistency, web browsing, mobile connections, IM, desktop software installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide online technical assistance for small office networks, Progent can provide responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your mobile technical support expenses low and, by handling issues quickly, improves the output of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist has the knowledge required to install and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can assist you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important procedures such as troubleshooting enterprise activation problems, registering and deleting BlackBerry device users, activating passwords, configuring wireless program installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry consultants can also show you how to operate management tools such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and utilizing WiFi for activation. Also, Progent can explain the role of operational policies in the BlackBerry BES system and help you to select and install sensible security configurations.

Progent's Microsoft-certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Exchange architecture for operating smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the latest version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, managing, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment powered by Microsoft Exchange. Progent's BlackBerry-certified engineer has support skills in important technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can help you to install and delete BlackBerry smartphone users on Exchange Server and Windows Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry smartphones and user accounts, archive and support storage groups, configure permissions, install the MDS and Instant Messaging, deploy push and pull access control lists, manage Exchange Server data flow, generate, update, and assign WLAN and VPN configurations, set up SNMP traps for alerts, and generate reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a number of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent can provide the services of a BlackBerry Certified Solution Designer to assist you to design, install, validate, repair, and produce documentation for a wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class consulting support services for BlackBerry include business and network needs assessment, system architecture, installation strategy and implementation, performance optimization, configuration of a high-availability environment, data backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical goals and to design a mobile wireless solution that meets your IT budget and aligns with your business strategy. Progent can clarify the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's ability to support a BlackBerry BES Server, assist your organization to determine which management approach and hardware products meet your needs, and analyze your messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at smart choices concerning alternatives for software editions, server hardware and mass storage, network topology, and application configuration.

To maximize network security, Progent's BlackBerry consultant can help you to choose and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-certified security engineers to perform network-wide security vulnerability and compliance validation and recommend enhancements to accommodate your BlackBerry solution.

Call or Email Progent for Help from a RIM BlackBerry-Certified Specialist
In order to get in touch with Progent about engineering support for BlackBerry mobile wireless solutions, call 1-800-993-9400 or refer to Contact Progent.

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