Consulting and Technical Support for BlackBerry Technology
RIM BlackBerry Support ServicesBlackBerry wireless PDAs were once among the most popular solutions for achieving anytime-anywhere connectivity to email, calendars, web programs, and other critical business information. Progent offers Chesapeake, Virginia businesses the services of BlackBerry-certified experts who can help companies to manage existing BlackBerry environments or transition smoothly to a more popular smartphone platform.

As the sophistication of small company IT technology has expanded, and as the demand for enterprise-class protection, dependability, and recoverability has become the norm for organizations regardless of size, effective integration and support of BlackBerry technology has grown increasingly difficult. To handle issues like security, business continuity, and synchronization of BlackBerry PDAs with diverse email systems and company databases, small organizations often resort to external consulting professionals who specialize in RIM BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-qualified consultants who can help small businesses to design, administer, and troubleshoot BlackBerry-based environments economically and effectively, eliminating the need for an in-house BlackBerry technology specialist and reducing the cost and hassle of supporting wireless workers. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security professionals. This range of knowledge, combined with Progent's efficient remote support capabilities, gives small companies an affordable solution for incorporating BlackBerry products seamlessly into their information system.

Progent's engineers can assist your company with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Microsoft Exchange Server setup so that your data and email infrastructure operate efficiently with BlackBerry BES Server. Progent can also help you to migrate from previous editions of BlackBerry and Microsoft technology, set up streamlined administration tools to enable you to monitor and support BlackBerry smartphones throughout your company, recommend security policies that are right for your business, develop custom mobile applications, and make sure that your IT network infrastructure is appropriately configured to accommodate your BlackBerry users. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry information is included in your scheduled backup procedures so that it can be recovered quickly and thoroughly.

Integration Expertise for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies administration and maintenance of BlackBerry wireless handsets, providing a centralized platform for handling key jobs such as device installation, updates, and retirement while also offering a solid infrastructure for data protection and fault tolerance. BlackBerry BES Server delivers transparent communication between Microsoft Exchange Server, Novell GroupWise, or IBM Lotus Domino email platforms and BlackBerry handsets and allows remote synchronization.

RIM BlackBerry Enterprise Server Configuration Support

BlackBerry Enterprise Server offers a wealth of security capabilities beginning with automatic encryption of messages sent between a BlackBerry wireless handset and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows excellent flexibility in selecting levels of security to meet the special requirements of your mobile environment. Progent's BlackBerry certified engineers can help your company to select advanced security features and activate them remotely. Samples of these over-the-air selectable security settings are:

  • Lock down a BlackBerry device
  • Wipe data from a missing device
  • Lock out Bluetooth
  • Enable built-in defenses against malware

BlackBerry BES Server also provides flexibility in selecting mechanisms to keep users from installing or executing unsafe or unauthorized code. Progent can assist you to select protective processes such as:

  • List precisely what programs are permitted on the device
  • Prevent third-party programs from using non-volatile storage on the device
  • Determine which functions third-party software can access on the BlackBerry smartphone
  • Restrict the types of connections external applications running on the smartphone can establish
  • Block all third-party software from being loaded or executed on the device

Progent's Remote BlackBerry-Qualified Consulting Services is Quick and Affordable
For companies in Chesapeake, Virginia who need quick and economical help from a certified RIM BlackBerry support expert, Progent provides efficient remote help from a veteran support staff who have delivered network solutions to organizations in each state in the country. (See Progent's customer testimonials.)

Remote support eliminates travel costs and lets engineers solve problems rapidly, so you minimize lost productivity. Progent's BlackBerry consultants have been awarded certifications in the entire range of BlackBerry solutions and offer professional help in fields including troubleshooting synchronization problems, configuring BlackBerry Enterprise Server (BES), and creating a secure, fault-tolerant network infrastructure for RIM BlackBerry users. Credentials earned and practice areas mastered by Progent's BlackBerry experts include:

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the skills needed to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can assist you to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform important tasks such as troubleshooting enterprise activation problems, registering and deleting BlackBerry smartphone users, setting activation passwords, configuring over-the-air software installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and restore mechanisms.

Progent's BlackBerry consultants can also help you to operate management software such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and using WiFi for activation. In addition, Progent can explain the function of IT policies in the BlackBerry Enterprise environment and assist you to define and implement appropriate security options.

Progent's Microsoft-certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Exchange infrastructure for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry BES Servers in an email environment powered by Microsoft Exchange. Progent's BlackBerry consultant offers expertise in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can help you to install and delete BlackBerry smartphone users on Exchange and Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, archive and support storage groups, apply permissions, set up the Mobile Data System and IM, deploy push and pull access control lists, control Microsoft Exchange data flow, generate, update, and apply wireless LAN and VPN configurations, implement SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry solution in a number of environments that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the support of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, troubleshoot, and produce documentation for a mobile wireless environment based on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class engineering support services for BlackBerry technology include business and network needs assessment, system design, deployment planning and implementation, performance tuning, configuration of a high-availability environment, data backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional goals and to create a mobile wireless environment that fits within your IT budget and supports your business strategy. Progent can clarify the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your current network architecture's ability to accommodate a BlackBerry BES Server, assist you to decide which administration model and hardware products meet your requirements, and analyze your messaging system configuration. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart choices about options for software versions, processors and mass storage, network architecture, and application configuration.

To maximize system security, Progent's BlackBerry-certified consultant can help you to select and configure sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-qualified security engineers to run network-wide security assessment and compliance testing and suggest improvements to account for your BlackBerry solution.

Call or Email Progent to Get Help from a BlackBerry-Qualified Expert
If you wish to contact Progent about consulting support for BlackBerry mobile wireless solutions, call 1-800-993-9400 or go to Contact Progent.
















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