Immediate Remote Help for Chesapeake Computer Systems
Fast Remote Help for Chesapeake SystemsFor companies in Chesapeake or anywhere in the state of Virginia, Progent offers remote technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle challenging networking problems, as well as the services of CISSP-certified security experts to help with high-level security design and troubleshooting jobs.

Progent's online technical support experts offer exceptional leverage because they possess the real-world background and have access to the sophisticated technology necessary to solve most network issues rapidly. Efficient support reduces immediate expenses because service calls accumulate fewer billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization saves additionally in incidental expenses by reducing or avoiding system outages and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive online technical support know-how is especially valuable for organizations that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.

Progent's billing policy for online support is structured to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the support that you actually get. In contrast to many online service organizations, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and clean policy for billing avoid scenarios where speedy. minor repairs manage to turn into major invoices. Progent's skill at disposing of problems quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of customized tools and field-tested processes which promote the highest degree of efficiency for online consulting and repair for information systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's remote service group to interface to your environment without violating corporate security.

Progent's proven customer support database system stores thorough documentation describing all service that Progent's clients have been provided. Progent's staff engineers have access to the specifics of assistance provided to every customer by any consultant. This archive of problems and repairs is stored as a readily retrievable proprietary knowledge base that allows Progent's remote support experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and working relationships with major technology companies such as Cisco and Microsoft open up other massive technical knowledge bases and permit fast response from vendors' in-house product engineers with the result that Progent's remote service experts are able to find optimal resolutions in the least time.

Remote technical support services available from Progent to companies in Chesapeake and anywhere in the state of Virginia include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price managed services intended to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the world's leading corporations. The ProSight series of IT management outsourcing services addresses all key facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the entire threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to deliver centralized management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so all looming issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness either to block or recover quickly after a ransomware attack. Progent will consult with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup/recovery system that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT projects. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology allows customers to complete critical initiatives within budget and on time. Progent's special online consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center programs for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing support services are ideal for businesses who lack the money or time to assemble and manage an in-house Help Desk Call Center but who require quick response from an effective Help Desk with proficient phone assistance as well as the ability to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk is intended for larger companies and acts as a transparent supplement to your existing Helpdesk staff. Progent's Virtual Help Desk can serve as a an escalation alternative to handle the toughest technical issues, or be ready in overflow situations when your other service providers are swamped.

    Progent's Help Desk staff of veteran network experts offers your computer users in Chesapeake or anywhere in the state of Virginia rapid assistance from an efficient support group with years of background providing telephone-based support and online repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center the reputation as a key contributor to business efficiency, and Progent's aim is to fix and not simply annotate network issues.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Consulting staff can supply phone-based advanced engineering support and education in specific business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Chesapeake, or anywhere in the state of Virginia, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to suit your environment so that your network support is proactive rather than reactive. By detecting looming issues before they cause downtime, system monitoring can minimize stressful and expensive information system failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or networks powered by a mix of platforms.
How Your Chesapeake Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent. For companies and startups in Chesapeake or anywhere in the state of Virginia, Progent's phone-based computer support specialists are ready to provide effective and affordable IT help the moment your company has to have it. More than 15 years of offering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine remote access tools to repair computer problems rapidly while eliminating the expense and lost time associated with on-premises support calls.

Even if your Chesapeake business works with a local independent consultant or maintains an in-house IT staff that can deal with typical computer problems, Progentís Microsoft certified engineers can provide a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either lack the availability or the knowledge to deal with unexpected system crises or particularly complicated integration projects.

Details of Progent's Online Computer Services for Chesapeake
Progent's phone help, Internet-based repair, network security consulting, and system administration services give businesses in Chesapeake or anywhere in the state of Virginia the greatest leverage for your IT investment. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk Call Center support and system management, Progent's experts can deliver your organization world class IT support while allowing you to eliminate the cost and hassle of maintaining a large in-house IT organization. Highlights of Progent's online help program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical experience, refined support software, and familiarity with corporate IT enable offices to escape the pitfalls of excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional background, at the forefront of network service, performing a broad range of IT tasks for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This means that you get not just expert technical help, but also a consultant with proven methods for using computer knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-site help by the minute. As a result, you owe only for received services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no initialization charge and asks no monthly commitment for services delivered during regular working hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you will not be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their scope, Progent can concentrate on offering high-value skills where Progent has few competitors. Businesses who utilize familiar freelance consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, protected, and efficient.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer 24x7 remote monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your IT network from painful and expensive availability losses.
How Does Our Company Begin Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.















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