Fast Remote Support for Chesapeake Networks
Urgent Phone Help for Chesapeake SystemsFor businesses located in Chesapeake or anywhere in Virginia, Progent offers online help for networks based on any mix of Microsoft Windows, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided remote support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with complex infrastructure issues, plus the services of CISA and CISM-accredited security engineers to help with high-level security design and diagnostic issues.

Progent's online technical support engineers provide exceptional leverage due to the fact that they possess the practical background and have access to the sophisticated tools necessary to resolve the majority of information system problems rapidly. Efficient support reduces immediate costs because service calls require minimal chargeable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your organization benefits additionally with incidental expenses by minimizing or avoiding network downtime and related losses resulting from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's extensive online consulting expertise is particularly important for organizations that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's pricing model for online support is structured to leverage your IT service investment. Progent bills by the minute for telephone-based consulting, so you owe just for the support that you receive. In contrast to many online service firms, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing do away with situations where fast solutions manage to turn into big bills. Progent's skill at handling technical issues efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of optimized tools and field-proven processes which permit the maximum degree of efficiency for online technical support and troubleshooting for IT networks of any size. Progent provides secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's online support team to interface to your system without breaching corporate security.

Progent's advanced service database system stores extensive histories describing all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the history of services rendered to every customer by every engineer. This history of trouble tickets and repairs is structured as a conveniently accessible proprietary database that allows Progent's remote technical professionals to share their experiences company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's high-level certifications and formal relationships with major industry leaders including Cisco and Microsoft open up other vast technical knowledge bases and permit quick response from vendors' internal product engineers so Progent's remote service experts are able to arrive at the most efficient resolutions promptly.

Remote support services available from Progent to businesses in Chesapeake and throughout the state of Virginia include:

Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting experts for special IT projects. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based online consulting services include:
  • Call Center Services
    Progent's Help Desk Call Center service offerings for companies with networks that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk outsourcing services are a convenient solution for businesses who don't have the budget to build and maintain an in-house Call Center but who want fast communication with an efficient Help Desk Call Center with proficient telephone support plus the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk consulting support can aid you in creating an effective new Call Center or improving your current one, evaluating or enhancing Call Center application software to handle the special requirements of your business, or providing temporary phone support staff to work with your internal Help Desk Call Center team to handle unusually busy events like software transitions, major updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of veteran information technology consultants gives your customers in Chesapeake or anywhere in the state of Virginia instant assistance from a dependable support group with years of background delivering telephone-based help and online repair service for networks that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center perception as a solid enabler of company performance, and Progent's goal is to fix instead of just report technical issues.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Consulting Group can supply phone-based professional engineering support and training in special application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for Microsoft business applications such as CRM, MS Office Project, MS Word, and MS Office Excel. To read more information concerning Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Services.

  • ProSight Data Protection Services Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical files, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements such as IPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Chesapeake, or anywhere in the state of Virginia, remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to fit your business so that your computer support is proactive and automated. By uncovering looming trouble spots before they result in crashes, automated monitoring can head off disruptive and expensive information system breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft environments, or systems based on a mix of OS platforms.
How Your Chesapeake Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online expertise with Microsoft Windows, Apple Mac, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Chesapeake or throughout the state of Virginia, Progent's phone-based network support specialists can deliver effective and economical IT help the moment your company requires it. More than 15 years of providing remote technical assistance has earned Microsoft Gold status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine remote access tools to fix computer problems rapidly while avoiding the cost and lost time associated with on-site service calls.

Even if your Chesapeake business relies on a local freelance support technician or maintains an in-house organization that can deal with typical network issues, Progent’s Microsoft certified consultants can offer an easy and transparent remote extension of your local resources for situations when your regular service personnel either lack the bandwidth or the expertise to handle sudden system emergencies or especially complicated integration projects.

Advantages of Progent's IT Support for Companies in Chesapeake
Progent's remote support services allow your Chesapeake company to have the benefits of on-call, enterprise-level network support without the cost of maintaining a full-time IT staff. Your information system will acquire greater business value by becoming increasingly reliable, efficient, and secure. Benefits to your company include:

  • Convenient virtual extension of your on-site support resources
    For most businesses in Chesapeake and throughout Virginia, local computer support resources, whether made up of independent consultants or a full-time IT staff, can take care of typical network issues. However, IT crises sometimes occur when local support personnel are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your local support technicians. In these situations, Progent's online support specialists offer an easy, quick, and affordable solution to supplement your regular resources and to convey valuable knowledge to increase your ability to resolve downstream issues in-house.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller offices commonly depend on independent freelance consultants. Although freelance consultants have less internal costs than big support firms and can often charge lower rates, they are occasionally stretched too thin, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another customer, sick, on vacation, or in training, the lack of reserve help may force your company to go without assistance during an emergency. As your business expands, network downtime and trouble with critical software are more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a dependable source of backup support experts to make sure your network stays available.

  • Build a Solid Basis for Seamless Growth
    Businesses often start with an information architecture implemented on a modest budget. Lacking a proper infrastructure, slap-dash repairs can get piled onto a weak foundation. When a company grows, stability and expandability issues can hinder the success of the organization. Such badly built environments need proper analysis, smart strategic planning, and broad-based IT expertise to upgrade to a system infrastructure able to deliver the stable foundation to handle critical business demands and simplify future growth.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller organizations require guidance and technical education to negotiate an increasingly complex maze of product alternatives available for accelerating business success and improving efficiency. Businesses hardly need a network engineer who is trying to resell a specific vendor's products. IT support and product selling can lead to a situation where the recommended solution is built around a predetermined technology instead of the genuine needs of a client. Progent eliminates these conflicts by selling just services rather than products. This enables Progent to align technical expertise with the best needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, range of technical expertise, refined remote support software, and familiarity with enterprise networking allow companies to escape the pitfalls of exclusive reliance on smaller service firms, independent freelance consultants, or limited internal IT help.

Progent stands out by offering:

How Does My Business Begin Receiving Online Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.

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