Fast and Affordable Online Support for Chesapeake Computer Systems
Fast Phone Support for Chesapeake SystemsFor companies located in Chesapeake or anywhere in Virginia, Progent provides online help for networks based on Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft qualified professionals have delivered online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure issues, plus the services of CISSP and CISM-certified security engineers to help with high-level security design and diagnostic jobs.

Progent's online support experts offer excellent value because they have the real-world experience and have access to the sophisticated tools needed to solve the majority of information system problems rapidly. Efficient support lowers immediate costs since solutions use up minimal chargeable minutes. Online support also avoids the expense of sending a consultant to your office. Your company benefits additionally with indirect costs by minimizing or avoiding network outages and related costs due to business discontinuity, upset clients, idle employees, and de-focused management. Progent's advanced online consulting know-how is particularly valuable for organizations that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's pricing model for remote support is designed to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are invoiced only for the support that you receive. Unlike typical remote support firms, Progent asks for no service activation charge or minimum payments. Progent's per-minute billing unit and clean model for billing eliminate situations where speedy. minor solutions manage to end up as large invoices. Progent's skill at handling problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a set of customized tools and field-tested processes that allow the highest level of efficiency for remote engineering help and troubleshooting for computer networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's online support team to link to your company's computer system remotely without breaching network security.

Progent's sophisticated technical support reporting application stores thorough documentation of the support that Progent's clients have received. Progent's staff engineers have access to the specifics of assistance rendered to every Progent client by every Progent engineer. This history of issues and resolutions is stored as a conveniently retrievable internal database that permits Progent's online support experts to share their experiences company-wide to ensure that the efficiency of Progent's support improves daily. Progent's extensive list of certifications and close partnerships with major industry leaders including Cisco and Microsoft make available other vast support databases and allow priority access to vendors' in-house support staff so Progent's remote service experts can come up with the most efficient solutions in the least time.

Remote services provided by Progent to companies in Chesapeake and anywhere in the state of Virginia include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to enable small and medium-size organizations to utilize the same advanced technology deployed by some of the industry's leading enterprises. Progent's ProSight portfolio of network monitoring and management services covers all key facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, and network infrastructure health monitoring. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver web-based control and world-class security for all your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the entire malware attack progression including filtering, identification, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, apps and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their networking appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the state of critical computers that power your information system. When ProSight Systems Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight Systems Watch server and desktop automated management services.

Special Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for special information technology projects. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of computer technology enables customers to execute critical projects within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center support alternatives for businesses with environments based on Windows, Cisco, Mac OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who lack the resources to build and maintain an internal Call Center but who want fast response from an effective Call Center with professional telephone support plus the technical depth to escalate the most challenging tasks to high-level consultants.

    Progent's Help Desk consulting services can guide you in creating an effective new Help Desk Call Center or revamping your current one, selecting or enhancing Call Center application software to handle the special demands of your corporation, or adding occasional phone support personnel to supplement your internal Call Center group to deal with high-demand scenarios like software migrations, mass updates, or installing new applications.

    Progent's Help Desk team of seasoned network consultants offers your computer users in Chesapeake or anywhere in the state of Virginia quick contact with a dependable technical support resource with substantial experience delivering phone help and online troubleshooting for networks powered by Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center recognition as a key driver of business success, and Progent's goal is to resolve and not simply annotate technical issues.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Group can supply online advanced consulting support and education in key application areas including ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, MS Word, and MS Office Excel. To learn additional information on Progent's consulting, customization, and education services, go to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Chesapeake, or anywhere in the state of Virginia, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your business so that your computer support is proactive and automated. By anticipating looming problems before they grow into full-scale emergencies, proactive monitoring can avoid disruptive and costly service crises. Progent can also use system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple Mac environments, Windows networks, or systems powered by a combination of platforms.
How Your Chesapeake Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent online assistance with Windows, Apple Mac, or Linux environments, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Chesapeake or anywhere in the state of Virginia, Progent's phone-based computer support engineers can provide professional and economical IT support the moment your organization requires it. More than 15 years of providing remote repair services has led to Microsoft Gold certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to solve computer problems quickly while eliminating the expense and lost productivity associated with on-site support visits.

Even if your Chesapeake office deals with a regular independent consultant or employs a full time organization that know how to handle typical network issues, Progentís Microsoft certified consultants are available to provide an easy and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the availability or the expertise to resolve unexpected system emergencies or especially challenging integration projects.

Advantages of Progent's Network Help for Offices in Chesapeake
Progent's remote support services allow your Chesapeake company to enjoy the benefits of timely, enterprise-grade IT support without the expense of maintaining a full-time IT organization. Your information system will acquire greater business worth by becoming increasingly available, productive, and protected. Advantages to your company include:

  • Convenient virtual extension of your local IT resources
    With most businesses in Chesapeake or anywhere in Virginia, nearby network service providers, whether consisting of independent consultants or a full-time maintenance staff, can deal with the majority of network problems. However, IT crises can spring up when your regular resources are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your local support people. In these instances, Progent's online support specialists provide an easy, quick, and budget-friendly way to augment your local resources and to convey useful information to increase your capability to resolve downstream issues in-house.

  • Less Reliance on Individual Consultants
    For IT maintenance, smaller businesses commonly depend on independent freelance service providers. While independent service people have less overhead than larger service companies and can often charge marginally less, they are often overbooked, making it impossible to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, sick, on a trip, or in class, the absence of backup help may require your business to go without assistance during an IT crisis. As your network grows, system unavailability and trouble with vital applications become more expensive. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides an on-call source of reserve support expertise to make sure your IT system remains up and running.

  • Create a Scalable Foundation for Seamless Growth
    Companies typically start with an information system implemented on a shoestring budget. Without a scalable infrastructure, slap-dash fixes can get thrown on top of a shaky foundation. As a network grows, reliability and scalability problems can hinder the success of the business. These poorly built systems require proper analysis, smart strategic planning, and wide technical knowledge to evolve to a system architecture that can provide the stable foundation to meet vital business requirements and facilitate downstream growth.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller businesses need guidance and technical education to negotiate an increasingly complex array of technology options capable of accelerating business success and improving productivity. Businesses do not need a computer engineer who is attempting to resell a certain vendor's products. IT consulting and product selling can lead to a scenario where the recommended solution is built around a profitable product rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This enables Progent to match IT expertise with the best interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, depth of technical experience, refined support tools, and understanding of corporate IT allow offices to avoid the pitfalls associated with excessive dependence on smaller service organizations, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of real-world professional experience, in the trenches of IT support, executing a broad range of IT projects for a large mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its support personnel. This means that you get not just expert technical skills, but also a consultant with proven methods for using computer knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site help per minute. As a result, you are charged exclusively for received services. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for services delivered during regular business hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for fast fixes so you won't be forced to allow less critical problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small service firms who offer scant documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service reports transmitted by every staff member to every client. The discipline of detailing and organizing service records results in more efficient support and avoids a slew of typical problems such as when a support client is effectively held captive to a consultant who wonít let go of vital service information.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to offer round-the-clock system monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your information network from stressful and costly availability losses.
How Does Our Company Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.

© 2002- 2018 Progent Corporation. All rights reserved.