Remote Computer Network Support Services for Chesapeake Small Office Computer Networks
For small businesses and new businesses in Chesapeake or anywhere in the state of Virginia, Progent's phone-based network support specialists can deliver expert and economical IT support the instant your organization needs it. More than 10 years of delivering remote tech support has led to Microsoft Gold Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access tools to solve computer problems rapidly while avoiding the cost and lost time associated with on-site service calls.
Even if your Chesapeake office relies on a local freelance support technician or employs an in-house organization that know how to deal with common computer problems, Progent’s Microsoft and Cisco certified engineers offer an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either lack the availability or the expertise to fix sudden system crises or especially challenging integration problems.
Details of Progent's Online Network Services for Chesapeake
Progent's phone help, remote repair, system security consulting, and network administration services offer small businesses in Chesapeake or anywhere in the state of Virginia unparalleled leverage for your support budget. Whether you require occasional telephone help and remote troubleshooting or ongoing Help Desk outsourcing support and network administration, Progent's experts can provide your office world class network support while permitting you to avoid the expense and hassle of maintaining a full-service in-house IT organization. Key features of Progent's online help program include:
Fast Telephone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to small offices in Chesapeake and is also ideal for customers in geographic regions of Virginia that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Gold Partner support firm, Progent has access to a broad range of Microsoft support tools, technical databases, and on-going training.
Per Minute Billing to Reduce Expenses
Progent provides remote help on a per-minute basis, so you are billed only for the services you receive. Progent has no minimum fee for phone support and imposes no periodic retainer. This keeps you from paying big bills for quick repairs.
Availability of Cisco Network Architecture Professionals
As a Registered Partner for Cisco Systems, Progent offers help from on-staff specialists with experience in planning, implementing, and managing networking solutions powered by Cisco technology. Progent can provide a CCIE or CCNP to help you build high-speed, reliable, and secure connectivity for fixed and mobile networking.
Application Specialists Consulting
Progent's core support offerings consist of technology integration, Microsoft Exchange Server consulting, system security planning, and Help Desk outsourcing support. Progent's Application Experts Team can provide in-depth consulting support in specific application areas. Support available from the Application Experts Team covers:
By providing a full service centralized resource for network generalists and specialists, Progent can tailor fast, affordable, and comprehensive IT solutions that meet the special requirements of your company.
Advanced Online Connectivity Software
Secure remote access allows Progent's service experts to observe precisely what your customers see. This makes it easier to produce quick fixes to problems that might otherwise demand an expensive onsite visit. Effective online access tools and expert technicians combine to allow Progent to repair most IT problems quickly and affordably. Progent is an industry leader in online troubleshooting and automated system analysis.
Support for Leading VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
Round-the-Clock Support for High System Uptime
For small businesses with line-of-business applications, Progent can provide 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft's MOM platform, this service can help ensure maximum network uptime.
Help Desk Call Center
Progent's Help Desk outsourcing programs are designed specifically for budget-constrained small companies whose clients need instant recourse to a Help Desk service with expert telephone support and full escalation capability.
Benefits of Progent's Network Help for Small Offices in Chesapeake
Progent's online IT consulting services enable your City# small business to enjoy the advantages of timely, expert IT support without the expense of maintaining a full-time IT staff. Your information system will acquire added strategic value by being increasingly available, efficient, and protected. Advantages to your business include:
Seamless virtual expansion of your on-site support resources
With most small offices in Chesapeake or anywhere in Virginia, local computer support providers, whether represented by outside consultants or an in-house IT staff, can handle typical technical problems. On the other hand, major troubles sometimes occur when your regular resources are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your onsite service people. In these instances, Progent's on-call support professionals give you an easy, fast, and affordable way to supplement your local help and to transfer useful knowledge to increase your capability to resolve downstream issues in-house.
Reduced Reliance on Freelance Consultants
For network support, small businesses often rely on individual freelance service providers. Although independent consultants have smaller internal costs than larger service companies and can often charge marginally less, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in class, the lack of backup help may force your business to go without help during an IT crisis. As your small business expands, system unavailability and problems with critical software become more costly. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers an on-call source of backup support experts to insure your network stays up and running.
Create a Scalable Foundation for Seamless Expansion
Small businesses often start with an information system implemented on a modest budget. Without a scalable infrastructure, slap-dash fixes often get thrown onto a shaky foundation. When a network grows, reliability and scalability issues can hinder the productivity of the organization. Such poorly built environments require proper assessment, intelligent strategic planning, and extensive IT knowledge to upgrade to a system architecture able to deliver the solid foundation to handle current business demands and simplify downstream growth.
Work with Solution Providers Instead of Product Resellers
Small offices require guidance and technical training to navigate through an ever more complex maze of technology options available for promoting business success and improving productivity. Businesses hardly need a network consultant who is trying to sell a specific vendor's technology. Network support and product selling can result in a scenario where the recommended
solution is built around a predetermined technology rather than the genuine needs of a small business. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to match IT expertise with the real needs of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, depth of IT expertise, fine tuned remote support tools, and familiarity with corporate IT enable small offices to escape the limitations of exclusive dependence on smaller service organizations, individual freelance consultants, or over=stretched internal resources.
Proven Methodology
Progent’s team of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional background, at the forefront of network support, executing a broad range of IT projects for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting team. This ensures that you get not only world-class technical help, but also a consultant with field-tested methods for using technical knowledge to fix actual IT problems quickly.
Value Pricing
Progent's pricing policy is to bill for phone service and on-site help per minute. As a result, you pay exclusively for received services. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no minimum fee and requires no retainer. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you will not be tempted to permit less critical problems to fester.
Full Records of Delivered Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or small support firms who provide scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation sent by each consultant to each client. The practice of detailing and organizing service records allows more effective service and avoids a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who won’t let go of the keys to the kingdom.
Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their scope, Progent can concentrate on providing high-value services where Progent has little competition. Businesses who utilize familiar independent service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.
24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to provide 24x7 remote monitoring services powered by Microsoft Operations Manager. This package allows your network support to be proactive instead of reactive. By uncovering possible problems before they result in lost productivity, system monitoring can keep your IT network from stressful and costly availability disruptions.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for network support, go to Immediate Emergency Support.
Microsoft Great Plains accounting offers analytics and reporting features that allow you to monitor all operations, revenues and spending, and market trends with integrated drill-down, query, and reporting capabilities. Progent's Microsoft Great Plains reporting consulting expertise can enable you to design reports that let you understand your business more completely, converting uncooked data into useful business information. Progent is able to improve your reporting and business analysis by providing Crystal Reports expertise, FRx support, and Microsoft Excel assistance. In addition to delivering reporting consulting, Progent can supply Microsoft .NET consulting, Microsoft SQL Server help, and programming experience with VBasic, XML and other tools in order to deliver custom business software development and web commerce solutions that work seamlessly with Microsoft Dynamics GP.
Progent’s Microsoft-certified experts offer small and midsize businesses IT consulting, maintenance, and troubleshooting services for SharePoint Server. SharePoint is an advanced portal platform for intelligently connecting people, teams and data. Microsoft SharePoint provides a common location for your workers or customers to access, organize, distribute and interact with useful information, documents, and applications and to communicate with one another. SharePoint Portal Server enables faster and more intelligent decisions, more efficient sharing across teams and more streamlined business practices. The primary goal of SharePoint Portal Server is to bring together, in a productive way, all of the diverse sources of information accessible within and without an organization. Windows SharePoint Services connect workers, clients, teams and major tasks with the information they’ve created in a manner that makes data convenient to locate, download and apply.
Progent's Microsoft-certified Windows 2003 Server consultants offer network help and expert consulting services for the entire line of Microsoft .NET Servers, Windows Server 2003, and Microsoft Windows Server 2000. Progent's Microsoft Windows Server 2003 upgrade, integration, update, and maintenance services include network design, deployment, project management, on-site and off-site network support and troubleshooting, Call Center services, expert security services, turn-key outsourcing, and expert co-sourcing.
Progent’s wireless consultants can help small organizations design, choose, evaluate, install and support protected building-to-building wireless bridges that integrate transparently into your existing network while offering a level of security that matches or exceeds wired connections. Progent provides experience in wireless network products from Cisco Aironet, Proxim, and additional office wireless vendors and can show you how to select and deploy the wireless connectivity technology that match your company requirements.
SQL Server 2000 is a rich, Web-enabled database and data analysis solution that opens the door to the rapid creation of cutting-edge enterprise-class applications that can give your company a significant competitive edge. Microsoft SQL Server 2000 provides core support for XML and the ability to query across the Internet and beyond the firewall. The expertise of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft technology, ensures you success in planning, installing and managing Microsoft SQL Server solutions that are seamlessly connected with other applications based on Microsoft's .NET platform.
Progent's Juniper Networks experts can help you set up and manage Juniper NetScreen Firewalls and Juniper VPN appliances and Juniper Security Manager software for Netscreen Firewalls. In addition to providing configuration services for
Juniper Firewalls and VPN technology, Progent's CISSP qualified security consultants and CISM certified consultants can show you how to create a comprehensive security strategy and build security into your business processes.
Progent's Apple OS X and Windows service experts can help you integrate Mac and Windows computers into cohesive networks with full sharing and workgroup support. Enabling productive co-existence among a mix of servers and desktops powered by Mac OS X and Windows requires extensive knowledge of and background with Mac and Microsoft technology. Progent's certifications in Microsoft and Apple consulting makes it possible to provide expert support to businesses that rely on these technologies to keep their strategic advantage.
Progent offers network support for mid-size businesses who have 50 to 250 network clients. The mid-size company or office has traditionally been an underserved part of the market for network support services. The cost structures and support access practices of major outside support organizations make them excessively expensive for the typical small company or small medium business (SMB), which usually relies on a minimal information technology budget with which to maintain an IT network whose advanced technology and capability are frequently comparable to the networks of far larger companies. Progent's service delivery model, which takes full advantage of remote service, virtual office technology and proactive network monitoring, significantly lowers the network maintenance costs of a small-medium business while offering the small organization with big-company service from professional, world-class consultants with background in a wide array of midsized business technologies. If your medium size company or small business is searching for levels of network help appropriate by a mid-size office without budgeting enterprise prices, call Progent.
Progent provides small and mid-size companies professional support for Intrusion Protection products and IPSec VPN technology from major firewall and VPN security vendors such as Check Point Software, Juniper, and SonicWALL. Progent can help you create a comprehensive security strategy and choose the right products from multiple suppliers to achieve your security objectives while staying within your spending restraints.
Application Publishing with ISA Server 2006 provides more control over intranet applications while supporting enhanced productivity by making these resources available to legitimate remote or mobile users. Internet Security and Acceleration Server can protect business applications, services, and information across all network components with stateful packet inspection and comprehensive publishing wizards. Progent's Microsoft-certified ISA Server consultants can show you how to design, deploy, configure, and support Internet Security and Acceleration Server 2006 on your network so your business achieves a highly functional and affordable combination of security, productivity, and speed.
If your company runs a UNIX, Linux, or Sun Solaris network or a mixed-platform computer system, Progent's CISA and CISSP-qualified security specialists can help your whole organization in a wide range of security topics such as security administration procedures, security architecture and models, connection management systems and methodology, software development security, operations security, physical security, communications, network and Internet security, and disaster recovery planning. CISA and CISM define the core competencies and worldwide standards of knowledge that information security managers are required to possess. These accreditations give executive management the confidence that those who have achieved their CISM or ISSAP certification have demonstrated the background and theory to deliver world-class security support and engineering help.
Small to mid-sized companies can now enjoy all the benefits of MOM and also have quick access to Progent’s Microsoft and Cisco qualified network support professionals. With Progent's affordably priced network service programs, mid-size organizations can select a simple MOM-based co-sourcing service program with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing package. Progent offers expertise in Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to offer small company information systems enterprise-class availability, security and performance.
Years of background with Microsoft's email products has made Progent among the most knowledgeable computer consulting companies in California for integrating email systems based on Exchange 2000 Server. Progent is expert in helping small businesses derive all the benefits of Exchange Server under common scenarios including updating from Exchange 5.5 Server, migration from an ISP-based or POP3 mail environment, and outsourcing your Exchange Server administration.
