Fast Remote Help for Chesapeake Computer Networks
Immediate Phone Consulting for Chesapeake SystemsFor organizations located in Chesapeake or anywhere in the state of Virginia, Progent offers remote help for information systems based on Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft certified engineers have provided online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle complex infrastructure problems, plus the assistance of CISSP-certified security consultants to handle high-level security design and diagnostic issues.

Progent's remote technical support experts provide exceptional value due to the fact that they have the real-world background and have access to the advanced tools needed to solve most network issues quickly. This lowers direct expenses since solutions use up minimal chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization saves even more with indirect expenses by reducing or eliminating network downtime and related costs resulting from business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive online consulting expertise is particularly valuable in environments that depend on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing policy for remote support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the services that you actually get. Unlike typical remote service firms, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and clean policy for billing save you from scenarios where fast fixes manage to end up as big invoices. Progent's penchant for handling problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of customized technologies and field-tested processes that ensure the maximum degree of effectiveness for remote consulting and troubleshooting for IT networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's Technical Response Center to access your system remotely without breaching corporate security.

Progent's proven customer support reporting system maintains detailed histories for all service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of assistance delivered to each customer by any Progent consultant. This database of issues and fixes is structured as a readily accessible internal knowledge base that allows Progent's remote technical engineers to share their experiences with the whole team to make sure that the quality of Progent's support services grows daily. Progent's extensive list of accreditations and working associations with major technology companies including Cisco and Microsoft open up additional massive technical support knowledge bases and allow quick response from vendors' in-house support staff so Progent's remote consulting experts are able to arrive at the best solutions quickly.

Online services available from Progent to companies in Chesapeake and throughout the state of Virginia include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price services designed to enable small and medium-size businesses to benefit from the same cutting-edge technology used by some of the industry's leading corporations. Progent's ProSight portfolio of network management outsourcing services addresses all key facets of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver centralized control and world-class protection for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the complete threat progression including blocking, detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness to block or recover quickly from a ransomware attack. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT programs. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these important areas of information technology enables customers to complete critical initiatives economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for organizations with environments based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are intended for organizations who don't have the resources to support an in-house Call Center but who need quick communication with an effective Call Center with professional phone assistance as well as the expertise to escalate the most challenging problems to advanced consultants.

    Progent's Help Desk consulting support can assist you in establishing an efficient new Help Desk Call Center or improving your existing organization, evaluating or customizing Help Desk application software to address the particular demands of your business, or providing occasional phone support personnel to supplement your internal Help Desk team during high-demand events like software migrations, major updates, or rolling out brand new applications.

    Progent's Help Desk team of seasoned information technology professionals provides your clients in Chesapeake or anywhere in the state of Virginia immediate contact with a dependable technical support resource with substantial background providing telephone-based support and remote troubleshooting for networks based on Microsoft, Cisco, Apple Mac, UNIX, or Linux components. Progent's mission is to give the Help Desk recognition as a key enabler of company performance, and Progent's aim is to fix rather than simply annotate IT issues.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group provides remote advanced consulting expertise and education in key business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, custom development, and education for familiar Microsoft applications such as CRM, MS Office Project, MS Office Word, and Excel. To read more about Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Chesapeake, or anywhere in the state of Virginia, remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to fit your business so that your network maintenance is proactive rather than reactive. By spotting possible problems before they evolve into full-scale emergencies, proactive monitoring can avoid stressful and expensive service crises. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac networks, Microsoft networks, or systems powered by a variety of platforms.
How Your Chesapeake Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency remote assistance with Microsoft, Mac OS X, or Linux environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Chesapeake or anywhere in the state of Virginia, Progent's phone-based computer support engineers are ready to deliver professional and cost-effective IT support the moment your business requires it. More than 15 years of delivering remote tech support has led to Microsoft Gold status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to repair computer problems quickly while avoiding the cost and lost productivity associated with on-site support calls.

Even if your Chesapeake business relies on a regular freelance support technician or employs a full time IT staff that know how to deal with typical network issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either don't have the bandwidth or the expertise to address sudden system crises or particularly challenging integration problems.

Advantages of Progent's Network Help for Businesses in Chesapeake
Progent's remote network troubleshooting services allow your Chesapeake organization to enjoy the benefits of immediate, enterprise-class network support without the cost of maintaining a full-time IT staff. Your information system will acquire greater business worth by being increasingly available, productive, and protected. Advantages to your business include:

  • Convenient virtual extension of your on-site IT resources
    For most organizations in Chesapeake and throughout Virginia, nearby computer service resources, whether made up of independent consultants or a full-time IT staff, can handle typical network issues. On the other hand, IT crises might spring up when local resources are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your local service technicians. In these cases, Progent's on-call service professionals provide an easy, quick, and budget-friendly way to supplement your regular help and to pass on useful knowledge to increase your capability to deal with downstream issues locally.

  • Reduced Dependence on Freelance Consultants
    For network maintenance, smaller companies often depend on independent freelance consultants. While independent service people carry less internal costs than larger support companies and can afford to charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another client, ill, on vacation, or in training, the lack of backup personnel may require your company to go without help during an IT crisis. As your company grows, network unavailability and problems with vital applications become more costly. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a reliable source of reserve support experts to insure your network remains available.

  • Build a Scalable Basis for Smooth Expansion
    Companies often begin with an IT system created on a shoestring budget. Without a strong framework, slap-dash repairs can get thrown on top of a weak foundation. When a network grows, reliability and expandability problems can hinder the productivity of the organization. Such badly built systems need careful analysis, intelligent strategic planning, and broad-based technical expertise to evolve to a system architecture that can provide the stable foundation to meet current business demands and facilitate downstream growth.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller companies need guidance and technical training to negotiate an ever more complicated array of technology alternatives available for accelerating business growth and improving efficiency. They hardly need a network engineer who is trying to resell a specific vendor's products. IT consulting and product sales can lead to a situation where the recommended solution is built around a profitable technology rather than the genuine needs of a client. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to align technical consulting with the best needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, breadth of technical background, refined support software, and understanding of corporate IT enable businesses to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of real-world industry background, in the trenches of network support, executing a broad range of IT tasks for an extensive array of customers. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting team. This ensures that you get not just world-class IT skills, but also a consultant with proven methods for using technical knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site visits per minute. Consequently, you owe exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for support services delivered during regular business hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you will not be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent has few competitors. Companies who work with trusted freelance service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, secure, and efficient.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to offer round-the-clock network tracking services based on MS Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential issues before they cause lost productivity, system monitoring can keep your information network from stressful and expensive availability losses.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.















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