Immediate Remote Help for Chesapeake Computer Networks
Fast Online Consulting for Chesapeake SystemsFor organizations located in Chesapeake or anywhere in the state of Virginia, Progent provides remote help for information systems based on any combination of Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered online support to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure issues, plus the assistance of CISSP-certified security consultants to handle high-level security design and diagnostic jobs.

Progent's online technical support engineers offer exceptional leverage because they have the real-world background and have access to the advanced tools necessary to solve the majority of network problems quickly. Efficient support lowers direct expenses since solutions require fewer chargeable minutes. Online help also eliminates the expense of sending a consultant to your office. Your organization saves additionally with incidental expenses by minimizing or eliminating system outages and related losses due to business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's extensive remote consulting know-how is particularly important for organizations that depend on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing policy for online help is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are billed just for the services that you actually get. In contrast to typical remote service organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing avoid scenarios where quick fixes somehow turn into substantial invoices. Progent's penchant for dealing with technical issues efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of customized tools and field-proven processes that promote the highest level of effectiveness for online consulting and repair for computer networks of all sizes. Progent provides safe VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's remote service group to link to your environment remotely without breaching network security.

Progent's powerful service database system keeps extensive records for all service that Progent's clients have received. Progent's authorized engineers have access to the specifics of assistance provided to each Progent client by every Progent engineer. This archive of problems and fixes is organized as an easily searchable internal database that enables Progent's remote support professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and formal relationships with major industry leaders including Cisco and Microsoft open up other massive technical support knowledge bases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's online consulting experts are able to determine the most efficient solutions promptly.

Remote support offered by Progent to businesses in Chesapeake and throughout the state of Virginia include:

Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology programs. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables customers to complete major initiatives within budget and on time. Progent's project-based remote engineering services include:
  • Call Center Support
    Progent's Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing support services are designed for organizations who lack the resources to support an in-house Help Desk but who require quick access to an efficient Help Desk Call Center with professional phone assistance as well as the technical depth to escalate the most challenging tasks to high-level engineers.

    Progent's Help Desk consulting expertise can support you in building an effective new Call Center or revamping your established organization, identifying or customizing Call Center software products to address the particular requirements of your company, or adding temporary online personnel to reinforce your internal Call Center resources to deal with high-demand scenarios like software migrations, major updates, or installing new applications.

    Progent's Help Desk staff of seasoned information technology professionals provides your workers in Chesapeake or anywhere in the state of Virginia fast access to an effective network service group with substantial experience offering phone consulting and online repair service for networks based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk perception as a significant enabler of company efficiency, and Progent's policy is to resolve and not merely track network issues.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Consulting Group can supply phone-based professional consulting expertise and education in specific application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office Word, and MS Office Excel. For more information on Progent's consulting, custom programming, and training offerings, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online Network and Server Monitoring Support
    Progent offers businesses in Chesapeake, or anywhere in the state of Virginia, remote computer system monitoring support based on Microsoft System Center Operations Manager, adapted by Progent for your environment so that your network maintenance is proactive and automated. By detecting possible trouble spots before they cause full-scale emergencies, remote monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X environments, Microsoft environments, or systems that support a mix of operating systems.
How Your Chesapeake Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based assistance with Windows, Apple Mac, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For offices and startups in Chesapeake or anywhere in the state of Virginia, Progent's online computer support engineers can provide professional and affordable system support the moment your organization needs it. More than 15 years of providing remote tech support has led to Microsoft Gold status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to repair network problems quickly while eliminating the expense and lost productivity associated with on-site support visits.

Even if your Chesapeake company has a local freelance support technician or employs a full time organization that know how to handle day-to-day network issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the availability or the expertise to solve sudden network emergencies or particularly complex integration problems.

Benefits of Progent's IT Support for Organizations in Chesapeake
Progent's online network troubleshooting services enable your Chesapeake business to realize the advantages of on-call, expert network support without the cost of maintaining a full-time IT organization. Your information system will derive greater strategic worth by becoming increasingly available, productive, and secure. Benefits to your company include:

  • Seamless remote extension of your on-site IT resources
    For most offices in Chesapeake or anywhere in Virginia, nearby computer service resources, whether consisting of independent consultants or an internal maintenance staff, can deal with the majority of technical problems. On the other hand, major troubles can strike when your regular resources are too busy or absent, and some trouble may be associated with IT products that is beyond the scope of your usual support personnel. In these situations, Progent's on-call support professionals give you an easy, quick, and economical way to augment your regular help and to transfer useful knowledge to improve your capability to deal with future problems locally.

  • Reduced Dependence on Individual Service Providers
    For IT maintenance, smaller organizations often depend on individual freelance service providers. Although freelance service people carry less overhead than big support firms and can afford to charge marginally less, they are often overbooked, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another customer, sick, on vacation, or in training, the absence of fallback help may require your business to wait for help during an IT crisis. As your company expands, network downtime and problems with vital software become more costly. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a dependable source of reserve support experts to insure your IT system is always up and running.

  • Build a Scalable Foundation for Smooth Expansion
    Companies often begin with an information architecture implemented on a modest budget. Without a proper infrastructure, slap-dash fixes can get thrown on top of a shaky foundation. When a company grows, reliability and scalability issues can impede the productivity of the business. These badly built systems need proper analysis, intelligent long-term planning, and wide technical expertise to evolve to a network infrastructure able to deliver the solid foundation to meet current business requirements and ease future growth.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller companies need guidance and technical education to navigate through an ever more complicated maze of product options available for promoting business growth and improving efficiency. Businesses do not need a computer consultant who is attempting to resell a certain vendor's products. Network support and product sales can result in a scenario where the proposed solution is designed around a profitable product instead of the genuine needs of a business. Progent avoids these dilemmas by offering only services instead of products. This enables Progent to match technical expertise with the best interests of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, depth of IT background, refined support software, and understanding of corporate IT enable businesses to avoid the limitations of excessive dependence on smaller service firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of hands-on industry experience, at the forefront of network service, performing a wide variety of technical projects for an extensive array of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting team. This ensures that you get not only world-class IT capability, but also a support engineer with proven methods for using technical knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person help per minute. As a result, you pay exclusively for delivered support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no startup fee and requires no retainer for services provided during normal business hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for quick repairs so you will not be tempted to allow simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or local support organizations who offer scant documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support documentation transmitted by every consultant to every client. The discipline of documenting and organizing support records allows more effective support and avoids a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your IT network from painful and costly availability disruptions.
How Does Our Company Begin Receiving Remote Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.

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