Urgent Remote Technical Support for Chesapeake UNIX, Linux, or Solaris SystemsFor small and midsize businesses in Chesapeake or anywhere in Virginia, Progent provides help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has provided remote support to companies in every state in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for challenging connectivity issues, plus the services of CISA and CISSP-accredited security consultants to handle high-level security design and business continuity planning.

Progent's online technical support services offer exceptional value due to the fact that they are equipped with the real-world experience and the advanced technology to resolve the majority of network problems rapidly. This reduces immediate costs since solutions accumulate fewer chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your company benefits even more in incidental costs by minimizing or eliminating system downtime and associated losses stemming from business disruption, upset clients, idle employees, and de-focused management.

Progent's pricing model for online help is structured to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you are charged just for the services that you receive. Unlike typical remote support organizations, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and clean model for pricing avoid scenarios where quick solutions manage to turn into substantial invoices. Progent's penchant for dealing with problems quickly translates into your business spending less cash.

Progent's Remote Support Technologies
Over time, Progent has developed a set of customized tools and proven methodologies which permit the highest degree of efficiency for online technical support and troubleshooting for small business computer networks. Progent offers protected Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access allows the consultants of Progent's remote service group to connect to your environment without violating network security.

Progent's advanced customer support database system keeps comprehensive histories of the service that Progent's clients have received. Progent's authorized engineers have the benefit of the details of services provided to each client by any consultant. This history of issues and responses is stored as a readily retrievable proprietary database that permits Progent's online technical professionals to share their experiences company-wide to make sure that the value of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with major vendors including Cisco and Microsoft permit access to additional extensive technical databases and allow priority response from manufacturers' internal support staff so Progent's online service specialists can determine optimal solutions in the least time.

Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Chesapeake or anywhere in Virginia or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT support, visit Immediate Emergency Support.

Remote Technical Support Services Available from Progent
Progent's phone-based technical support experts have credentials in a comprehensive array of products and technologies. This breadth of capability allows Progent's consultants to resolve practically any crisis that may occur in a small or midsize business information system. Certifications earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.

To help companies with mixed-platform networks, Progent also provides the services of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Phone-based technical support services Offered by Progent to small businesses in Chesapeake and throughout the state of Virginia include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a wide array of computer technology such as network architecture, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware economization and easy management, and migration from older systems to current Windows or Linux-based environments. Progent's group-based approach to solving network issues enables fast escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support expense.

    Progent's UNIX/Linux support engineers can provide urgent phone-based help for analyzing anomalies affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:

    Major Linux variants for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco Infrastructure Engineers for Chesapeake, VirginiaThe Cisco Certified Internetwork Expert credential is the premier accreditation for network professionals, and validates a consultant's networking knowledge at the expert level. CCIEs know how to handle even the most complex challenges associated with network infrastructure planning, deployment, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS network administration tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness because their broad experience allows them to solve the most complex problems rapidly. In common instances, less experienced service providers can wrestle for many hours or days with the same problems that a CCIE can fix in a few minutes. Few consulting organizations make CCIEs accessible to help small and mid-size businesses. Progent offers fast phone contact with a Cisco-qualified CCIE so your company can get immediate assistance for complex network problems that are impacting worker productivity but are not within the scope of your ordinary computer support group or consultant. Progent's CCIE engineers can communicate with your computer system by means of sophisticated remote troubleshooting tools to perform quick, safe, and affordable analysis and repair. Progent's CCIEs offer consulting for the complete line of Cisco's popular selection of connectivity devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.

  • Certified Windows Experts
    Windows Expertise for Chesapeake, VirginiaProgent's Microsoft-qualified online service engineers can deliver computer system repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help your company with a wide variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange 2010 maintenance, SharePoint 2013 development, Microsoft Skype for Business planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2017 Linux integration support, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, Small Business Server consulting, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a wide array of remote desktop support such as Windows 7 integration, moving to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP and ISSAP Qualified System Security Specialists
    CISSP Certified Network Security Engineers for Chesapeake, VirginiaProgent's accredited CISM and CISSP security engineers offer a variety of system protection solutions to improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or help you to recuperate quickly following a serious breach. Security support services available from Progent include: thorough security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recovery from virus and worm attacks; integrating firewalls; building secure architectures for remote and mobile communication; defending your messaging infrastructure from spam and directory harvest attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online consulting support to help companies of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine local resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Additional Support Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects that small companies often request. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these important fields of computer technology enables customers to execute major projects within budget and on schedule. Progent's special online consulting services include:
  • Call Center Services
    Progent's Help Desk service offerings for small businesses with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for smaller companies who don't have the money or time to support an internal Call Center but who need fast response from an efficient Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Call Center is intended for bigger businesses and acts as a seamless addition to your established Call Center staff. Progent's Virtual Call Center can act as an escalation option to handle the toughest computer system challenges, or be ready in overflow circumstances when your regular support engineers are swamped.

    Progent's Help Desk consulting support can assist you in creating an efficient new Help Desk or revamping your existing one, evaluating or enhancing Help Desk Call Center software products to meet the unique demands of your corporation, or providing temporary online staff to supplement your in-house Call Center group to handle unusually busy events like software transitions, major updates, or rolling out new applications.

    Progent's Help Desk Call Center team of experienced network consultants gives your workers in Chesapeake or anywhere in the state of Virginia quick contact with a dependable network service resource with years of background delivering phone consulting and remote troubleshooting for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk perception as a solid contributor to business success, and Progent's policy is to solve and not merely record IT problems.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Team can supply phone-based advanced engineering support and training in key business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, MS Project, MS Word, and Office Excel. To find out more on Progent's expertise, custom development, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.

    Progent's Mac consultants can promote the artistic elements of Apple Mac systems by delivering remote help support and training in imaging, audio, and video. Progent's consultants can provide assistance in a variety of Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special procedures such as scanning or digitizing audio/video or building an audio/video post production facility.

    Online Network Monitoring Services
    Progent offers businesses in Chesapeake, or anywhere in the state of Virginia, online computer system monitoring services powered by Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your business so your network support is proactive rather than reactive. By exposing looming trouble spots before they result in downtime, proactive monitoring can avoid stressful and costly service failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or environments powered by a variety of platforms.

How Your Chesapeake Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.

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