Urgent Remote Help for Chesapeake UNIX, Linux, or Solaris NetworksFor small and midsize companies in Chesapeake or anywhere in Virginia, Progent provides help for information systems powered by UNIX or Linux or for environments that include a mix of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to companies in every state in the U.S. (See Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for complex infrastructure issues, plus the services of CISA and CISSP-certified security engineers to help with advanced security design and disaster recovery preparedness.

Progent's remote technical support engineers represent excellent value due to the fact that they are equipped with the real-world experience and the advanced tools to solve the majority of network problems rapidly. This lowers direct costs because solutions take up fewer chargeable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your company saves additionally with indirect expenses by minimizing or eliminating network downtime and associated losses due to business disruption, upset customers and vendors, unproductive employees, and de-focused executives.

Progent's billing model for remote help is designed to maximize the impact of your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the services that you actually get. Unlike typical online support organizations, Progent imposes no initialization fee or minimum payments. Progent's one-minute billing unit and simple model for billing save you from scenarios where speedy. minor fixes somehow end up as big invoices. Progent's skill at dealing with problems quickly results in your company spending less money.

Progent's Online Service Tools
Over the years, Progent has developed an arsenal of customized technologies and field-tested processes that ensure the highest level of efficiency for online technical support and repair for small and midsize company information networks. Progent provides protected VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity permits the consultants of Progent's remote service group to access your company's computer system remotely without violating system security.

Progent's powerful technical support database application keeps comprehensive records of the service that Progent's clients have been provided. Progent's authorized service personnel have access to the specifics of support provided to every Progent client by any Progent consultant. This history of trouble tickets and resolutions is structured as a quickly exploitable proprietary database that permits Progent's remote support experts to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and close partnerships with major technology companies including Cisco and Microsoft make available additional massive technical support databases and permit quick access to vendors' in-house engineering staff so Progent's remote service experts can find the most efficient solutions quickly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Mac OS X Network Support from Progent
To access Progent's remote services in Chesapeake or anywhere in Virginia or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network support, go to Immediate Urgent Support.

Online Technical Support Services Available from Progent
Progent's phone-based technical service professionals have certified skills in a comprehensive set of technologies. This broad range of technical skills enables Progent's consultants to tackle virtually any crisis likely to occur in a small company information system. Certificates held by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.

To help customers with mixed-OS environments, Progent also offers the services of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP specialists, and Information System Security Architecture Professional consultants.

Remote technical support services Offered by Progent to clients in Chesapeake and anywhere in the state of Virginia include:

  • UNIX, Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X online support services cover a broad spectrum of computer technology including network infrastructure, email solutions, network and process security, UNIX/Linux and Windows integration, virtual server technologies for server hardware economization and simplified administration, and migration from legacy systems to current Windows or Linux-based solutions. Progent's team-based approach to resolving network issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle complex situations. This expedites solutions of critical problems, minimizes network downtime, and lowers service costs.

    Progent's UNIX/Linux support engineers can provide urgent online assistance for diagnosing problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:

    Important Linux variants for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
    Cisco Consultants for Chesapeake, VirginiaThe Cisco CCIE certification is the premier accreditation for network infrastructure professionals, and indicates a consultant's network technology knowledge at the master level. Cisco CCIEs know how to resolve even the most complex issues associated with network infrastructure design, integration, administration, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with IOS Software network management utilities and developing workarounds or locating software patches. CCIEs offer exceptional cost-effectiveness because their deep experience allows them to solve the most intractable problems rapidly. In typical instances, less qualified consultants can struggle for many hours or even days with identical problems that a CCIE can dispose of in a few minutes. Few service providers make CCIEs available to help small and medium sized businesses. Progent can provide quick phone contact with a Cisco authorized CCIE so you can receive timely help for complex network problems that are lowering worker efficiency but are outside the scope of your regular computer support providers. Progent's Cisco-qualified CCIE consultants can interface to your network via the latest remote troubleshooting technology to perform quick, secure, and affordable analysis and repair. Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's market leading selection of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.

  • Authorized Windows Expertise
    Microsoft Windows Support for Chesapeake, VirginiaProgent's Microsoft-qualified online support professionals offer network repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can provide your organization the assistance of consulting professionals who can help you with a wide variety of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 management, SharePoint 2013 development, Microsoft Skype for Business Server planning and deployment consulting, Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, SBS Server consulting, and Windows Essentials cloud integration.

    Progent also offers a wide array of online PC desktop services including Microsoft Windows 7 migration, preparing for to 64-bit workstation software, integrating Office 2010, and automating PC desktop image creation.

  • CISM and CISSP Certified Network Security Consultants
    CISSP Qualified System Security Engineers for Chesapeake, VirginiaProgent's accredited CISSP and ISSAP network security engineers can provide a variety of security services to bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or help your business to recuperate quickly after a damaging penetration. Security services offered by Progent cover comprehensive security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from virus and worm attacks; installing firewalls; establishing safe architectures for off-site and mobile connectivity; guarding your messaging infrastructure from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting services to help organizations of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that combine physical resources along with public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Special Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects that small businesses frequently need. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
  • Help Desk Support
    Progent's Call Center programs for small and midsize businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Call Center outsourcing services are a convenient solution for smaller businesses who lack the money or time to create an in-house Call Center but who need quick response from a reliable Call Center with proficient phone support plus the in-depth expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk is designed for bigger businesses and serves as a transparent addition to your established Help Desk staff. Progent's Virtual Help Desk can operate as an escalation alternative for the most difficult computer system problems, or be available in hectic instances when your ordinary resources are overwhelmed.

    Progent's Help Desk consulting expertise can guide you in creating an efficient new Help Desk or improving your current organization, selecting or customizing Help Desk Call Center application software to meet the particular needs of your corporation, or adding temporary phone support staff to work with your internal Call Center group during unusually busy situations like software transitions, major upgrades, or rolling out brand new applications.

    Progent's Call Center team of experienced network consultants offers your workers in Chesapeake or anywhere in the state of Virginia instant contact with an effective support group with years of experience providing phone consulting and online diagnostics for IT systems powered by UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center recognition as a crucial enabler of company performance, and Progent's aim is to fix rather than merely report IT issues.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting Group offers online professional consulting expertise and education in key application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, customization, and education for familiar Microsoft applications including CRM, Microsoft Project, Office Word, and Excel. For more about Progent's consulting, customization, and education services for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Apple Mac experts can support the imaginative elements of Mac computing by providing phone-based help services and training in graphics, sound, and motion video. Progent's consultants can provide expertise in a range of Apple Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special procedures such as scanning or digitizing audio or video or establishing an audio/video production facility.

    Online Network Monitoring Services
    Progent can provide businesses in Chesapeake, or anywhere in the state of Virginia, online computer system monitoring services powered by Microsoft System Center Operations Manager, customized by Progent to accommodate your business so that your IT maintenance is proactive rather than reactive. By detecting looming problems before they grow into full-scale emergencies, automated monitoring can minimize disruptive and costly network crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows systems, or systems based on a variety of platforms.

How Your Chesapeake Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online help with UNIX, Linux, Solaris, or Mac OS X computer systems, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.

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