Immediate Phone Technical Support for Chesapeake UNIX, Linux, or Solaris SystemsFor small businesses located in Chesapeake or anywhere in the state of Virginia, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Windows technology. Progent has provided online support to businesses in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging infrastructure problems, as well as the services of CISSP-accredited security consultants to handle high-level security design and disaster recovery planning.

Progent's remote support engineers offer exceptional leverage due to the fact that they are equipped with the practical background and the advanced technology to resolve the majority of information system problems quickly. This reduces direct costs because service calls accumulate a smaller number of billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally in incidental expenses by reducing or eliminating network outages and associated costs resulting from business discontinuity, upset clients, idle workers, and distracted management.

Progent's pricing policy for online support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you receive. Unlike typical online service companies, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and simple model for billing save you from scenarios where speedy. minor fixes somehow turn into large bills. Progent's skill at disposing of technical issues efficiently results in your company spending less cash.

Progent's Online Support Tools
Over time, Progent has refined a collection of customized technologies and field-tested methodologies that allow the highest degree of effectiveness for online help and troubleshooting for small company computer systems. Progent provides protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity enables the staff of Progent's Technical Response Center to access your company's system remotely without violating corporate security.

Progent's proprietary customer support reporting system keeps comprehensive records of all support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the records of services rendered to every Progent client by any consultant. This archive of trouble tickets and responses is structured as a readily exploitable internal knowledge base that enables Progent's online support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft make available other vast technical support databases and permit quick response from manufacturers' internal support staff so Progent's remote service experts are able to come up with optimal solutions in the least time.

Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote services in Chesapeake or anywhere in Virginia or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network help, go to Immediate Urgent Support.

Online Technical Services Provided by Progent
Progent's remote technical support professionals possess advanced credentials in an extensive set of products and technologies. This broad scope of capability allows Progent's consultants to tackle virtually any problem likely to take place in a small company network. Certifications awarded to Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.

To help businesses with mixed-OS networks, Progent also provides the skills of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP specialists, and Information System Security Architecture Professional engineers.

Remote services Offered by Progent to customers in Chesapeake and throughout the state of Virginia include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a wide range of information technology including system architecture, messaging solutions, network and process security, UNIX and Microsoft Windows integration, VMware products for server consolidation and simplified administration, and transitioning from older applications to the latest MS Windows or Linux-based solutions. Progent's team-based approach to resolving network problems promotes fast escalation, when required, to engineers with appropriate experience to tackle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.

    Progent's UNIX/Linux support engineers can offer urgent online assistance for troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:

    Major Linux variants for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco Infrastructure Consultants for Chesapeake, VirginiaThe Cisco Certified Internetwork Expert certification is the highest accreditation for networking professionals, and indicates an individual's technical knowledge at the master level. CCIEs know how to handle the most complex problems occurring in network infrastructure design, installation, management, security, and repair. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in analyzing problems with IOS network management tools and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs provide excellent cost-effectiveness since their deep experience allows them to resolve the most intractable problems quickly. In common cases, less qualified service providers can struggle for many hours or days with the same problems that a CCIE can dispose of in a few minutes. Few consulting providers make Cisco CCIEs accessible to support small and medium sized businesses. Progent can provide fast telephone contact with a CCIE so your company can receive timely assistance for complex network issues that are crippling business productivity but are outside the comfort zone of your ordinary IT service personnel. Progent's Cisco-qualified CCIE support experts can connect to your computer system using state-of-the-art remote support tools in order to perform quick, secure, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's popular family of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN technology.

  • Authorized Microsoft Windows Support
    Microsoft Windows Experts for Chesapeake, VirginiaProgent's Microsoft-certified online service experts can deliver computer system troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist your company with a broad range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 maintenance, SharePoint 2013 application development, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent also offers a wide range of remote PC desktop consulting and support services including Windows 7 migration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating PC desktop image creation.

  • CISM and CISSP Qualified Network Security Engineers
    CISSP Certified System Security Engineers for Chesapeake, VirginiaProgent's qualified CISM and CISSP network security engineers can provide a range of security services that can strengthen the immunity of your UNIX, Linux, Solaris, Mac or Windows network against assaults or help you to recuperate quickly following a damaging breach. Security services available from Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; fast recuperation from virus and worm assaults; configuring firewalls; designing secure mechanisms for off-site and mobile connectivity; guarding your email system against viruses, spam and DHA attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting to help businesses of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Special Support Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special IT projects that small businesses often request. Billing charges for ongoing development or consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these important fields of computer technology allows customers to complete major initiatives economically and on schedule. Progent's special remote engineering solutions include:
  • Call Center Expertise
    Progent's Help Desk support alternatives for small businesses with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Call Center outsourcing services are a convenient solution for smaller organizations who lack the money or time to build and maintain an internal Help Desk but who need fast response from a dependable Help Desk with professional telephone support plus the available expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and acts as a transparent extension of your current Help Desk resources. Progent's Virtual Help Desk can operate as an escalation resource to resolve the most difficult network challenges, or be available in overflow circumstances when your ordinary service providers are too busy.

    Progent's Help Desk consulting support can aid you in building an effective new Help Desk Call Center or revamping your current one, selecting or enhancing Call Center software products to address the particular requirements of your business, or providing temporary online personnel to reinforce your existing Call Center resources to deal with unusually busy scenarios such as software migrations, mass upgrades, or installing new applications.

    Progent's Call Center staff of experienced network consultants offers your computer users in Chesapeake or anywhere in the state of Virginia quick access to a reliable network service group with extensive experience offering telephone-based help and online diagnostics for networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk the reputation as a solid contributor to business efficiency, and Progent's intent is to fix and not simply report network problems.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts staff can supply online and in-depth consulting support and education in special business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, customization, and education for popular Microsoft applications such as CRM, Microsoft Project, Microsoft Office Word, and Microsoft Office Excel. To find out more concerning Progent's consulting, custom development, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Apple Mac experts can support the imaginative facets of Macintosh systems by delivering phone-based help support and training in graphics, sound, and video. Progent's consultants offer help in a range of Apple Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also assist you with special procedures such as capturing or digitizing audio/video or integrating an audio/video production studio.

    Remote Network Monitoring Support
    Progent offers businesses in Chesapeake, or anywhere in the state of Virginia, remote computer system monitoring support powered by Microsoft System Center Operations Manager network monitoring, enhanced by Progent to suit your environment so your computer maintenance is proactive and automated. By spotting looming issues before they result in full-scale emergencies, system monitoring can ward off stressful and costly information system crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or systems powered by a combination of OS platforms.

How Your Chesapeake Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent.

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