Fast Phone Help for Chesapeake UNIX or Linux SystemsFor small and midsize businesses located in Chesapeake or anywhere in Virginia, Progent provides technical support for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (See Progent's customer testimonials). Progent also offers the consultation Cisco CCIE network specialists for complex infrastructure problems, plus the services of CISSP-accredited security engineers to handle advanced security design and business continuity preparedness.

Progent's online support services offer exceptional leverage due to the fact that they are equipped with the practical experience and the sophisticated tools to solve the majority of network problems quickly. This reduces direct costs because service calls take up fewer chargeable minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization benefits additionally with indirect costs by minimizing or avoiding system outages and related costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives.

Progent's billing model for remote support is structured to get the most out of your IT service investment. Progent charges per minute for phone consulting, so you are billed just for the support that you receive. Unlike many online service companies, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and clean model for pricing save you from situations where speedy. minor repairs manage to end up as substantial bills. Progent's penchant for handling problems quickly results in your company saving money.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined a collection of optimized technologies and field-tested methodologies which ensure the highest level of effectiveness for online engineering help and troubleshooting for small and midsize company information systems. Progent provides secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity permits the staff of Progent's Technical Response Center to interface to your system without compromising network security.

Progent's advanced service reporting application maintains extensive documentation of the support that Progent's customers have received. Progent's authorized service personnel have access to the records of services provided to every Progent client by any Progent engineer. This database of issues and repairs is organized as a readily searchable proprietary knowledge base that allows Progent's online support professionals to share their knowledge company-wide to ensure that the quality of Progent's technical support grows over time. Progent's high-level certifications and close relationships with important technology companies including Cisco and Microsoft make available other vast support knowledge bases and permit fast response from vendors' in-house support staff so Progent's online service experts can arrive at optimal resolutions quickly.

Initiate Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Technical Help from Progent
To access Progent's phone services in Chesapeake or anywhere in Virginia or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Urgent Support.

Phone-based Support Services Provided by Progent
Progent's remote technical service experts possess certified skills in a comprehensive set of products and technologies. This broad scope of technical skills allows Progent's consultants to tackle practically any crisis that may occur in a small or midsize company information system. Certificates awarded to Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Professional.

To help clients with mixed-operating system networks, Progent also provides access to engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional engineers.

Remote support services Offered by Progent to customers in Chesapeake and anywhere in the state of Virginia include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Mac OS X remote consulting services cover a wide array of information technology such as network architecture, messaging systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server economization and simplified administration, and migration from legacy systems to the latest Windows or Linux environments. Progent's group-based approach to resolving network issues promotes fast escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers support costs.

    Progent's UNIX and Linux consultants can offer urgent remote assistance for analyzing anomalies affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:

    Major Linux versions for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
    Cisco Engineers for Chesapeake, VirginiaThe Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure consultants, and indicates an individual's network technology skills at the expert level. Cisco CCIEs know how to resolve the most complex challenges encountered in network planning, integration, maintenance, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating problems with IOS network management tools and developing alternate approaches or locating program updates. Cisco CCIEs provide excellent value since their deep experience enables them to fix even the most intractable problems quickly. In many cases, less qualified service providers can struggle for many hours or days with identical problems that a Cisco CCIE can dispose of in minutes. Few service organizations make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent offers fast phone contact with a Cisco-qualified CCIE so you can receive immediate assistance for severe network problems that are impacting business productivity but are not within the experience of your local IT service resources. Progent's Cisco CCIE consultants can tie into your network via the latest remote troubleshooting technology in order to provide fast, secure, and affordable analysis and repair. Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's industry-leading selection of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.

  • Authorized Microsoft Windows Support
    MS Windows Expertise for Chesapeake, VirginiaProgent's Microsoft-qualified remote support professionals can deliver network repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your organization the assistance of consulting engineers who can help you with a wide range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 maintenance, SharePoint Server development, Skype for Business Server migration consulting, Lync Server integration and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a full range of online desktop support such as Windows 7 migration help, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Certified Network Security Experts
    CISSP Qualified Network Security Specialists for Chesapeake, VirginiaProgent's qualified CISSP, ISSAP, and CISM security consultants offer a range of security solutions to strengthen the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist your business to clean up rapidly following a serious breach. Security services offered by Progent cover in depth network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious assaults; installing firewalls; designing safe techniques for off-site and mobile communication; protecting your messaging system from viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote support to help organizations of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine physical IT assets as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting experts for contract IT projects that small companies often need. Progent's charges for longer-term development or consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these special fields of information technology enables customers to execute critical projects economically and on time. Progent's project-based online engineering solutions include:
  • Call Center Services
    Progent's Help Desk Call Center programs for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are a convenient solution for small organizations who don't have the budget to support an in-house Help Desk but who require fast response from an efficient Call Center with proficient telephone assistance plus the available expertise to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and acts as a transparent extension of your current Call Center team. Progent's Virtual Help Desk can operate as an escalation option to resolve the toughest computer system issues, or be available in hectic instances when your ordinary service providers are too busy.

    Progent's Call Center consulting support can aid you in establishing an efficient new Help Desk or revamping your existing one, evaluating or enhancing Help Desk Call Center software to meet the unique demands of your corporation, or providing temporary online staff to reinforce your internal Help Desk Call Center resources during demanding events such as software transitions, mass updates, or rolling out brand new applications.

    Progent's Help Desk Call Center team of experienced information technology experts offers your workers in Chesapeake or anywhere in the state of Virginia quick contact with a reliable technical support group with substantial experience providing phone consulting and remote troubleshooting for networks powered by UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk the reputation as a key enabler of company productivity, and Progent's policy is to solve instead of just document IT issues.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Group can supply online advanced consulting support and training in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, MS Word, and MS Excel. To read more information on Progent's expertise, programming, and education offerings for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Business Application Experts Group.

    Progent's Mac consultants can promote the imaginative elements of Apple Mac systems by offering phone-based consulting services and training in imaging, audio, and video. Progent's consultants offer expertise in a range of Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs such as scanning or digitizing audio/video or putting together an audio/video post production lab.

    Remote Network Monitoring Services
    Progent can provide businesses in Chesapeake, or anywhere in the state of Virginia, remote network and server monitoring support centered around Microsoft System Center Operations Manager network monitoring, customized by Progent for your environment so your network maintenance is proactive and automated. By detecting possible problems before they cause downtime, system monitoring can avoid inconvenient and costly service breakdowns. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Mac OS X systems, Windows systems, or environments that incorporate a variety of platforms.

How Your Chesapeake Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote support with UNIX/Linux, Sun Solaris, or Apple Mac networks, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.

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