For small businesses in Chesapeake or anywhere in Virginia, Progent offers round-the-clock online technical support for computer systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to companies in all 50 states in the U.S. In addition, Progent offers the expertise of CCIE-qualified network specialists for complex infrastructure problems, plus the assistance of CISSP-accredited security engineers to help with high-level security design and diagnostic issues.
Progent's online technical support engineers represent excellent leverage due to the fact that they have the real-world experience and the sophisticated technology to solve most information system issues quickly. This lowers immediate costs since service calls take up a smaller number of chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your company benefits even more with incidental costs by minimizing or avoiding system downtime and associated costs due to business discontinuity, disgruntled clients, idle employees, and de-focused executives.
Progent's billing model for online help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the services that you actually get. Unlike many remote support companies, Progent requires no service activation charge or minimum fees. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where fast solutions manage to turn into large tabs. Progent's skill at solving technical issues quickly results in your business saving money.
Progent's Online Service Tools
Through years of experience, Progent has fine tuned an array of optimized tools and proven methodologies which ensure the highest degree of effectiveness for online help and repair for small and midsize business IT systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco Systems, Netscreen and Watchguard. Protected VPN access enables the experts of Progent's online support team to communicate with your company's system remotely without violating corporate security.
Progent's highly evolved technical support reporting application stores detailed histories describing all support that Progent's customers have been provided. Progent's staff service personnel have access to the records of all help rendered to each Progent customer by any Progent consultant. This archive of anomalies and resolutions is stored as an easily accessible proprietary knowledge base that enables Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's advanced accreditations and formal relationships with major vendors including Cisco and Microsoft make available additional massive support databases as well as to vendors' internal support staff so that Progent's remote service specialists are able to find the most efficient resolutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Mac OS X Technical Help from Progent
To initiate Progent's phone services in Chesapeake or anywhere in Virginia or to find out additional information about Progent's phone support options, call Progent at 888-412-5546 or send email to information@progent.com. If you have a critical need for network help, visit Immediate Urgent Support.
Online Technical Services Provided by Progent
Progent's phone-based technical service engineers have advanced credentials in a comprehensive array of products and technologies. This broad range of IT skills permits Progent's engineers to resolve virtually any emergency that may occur in a small or midsize business information system. Certifications held by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Cisco Systems credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, CCDA and CCDP.
To support clients with multi-operating system networks, Progent also provides the services of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP experts, and ISSAP engineers.
Online technical services Offered by Progent to companies in Chesapeake and anywhere in the state of Virginia include:
UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
Progent's UNIX, Linux, Solaris, and Mac OS X remote consulting services cover a wide array of information technology including network infrastructure, messaging systems, network and process security, UNIX and Windows integration, virtual server technologies for server hardware economization and easy administration, and migration from older systems to Windows or Linux-powered solutions. Progent's team-based approach to solving network issues promotes quick escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency remote assistance resolving problems within UNIX/Linux systems based on popular derivatives of UNIX such as:
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving The Cisco CCIE credential is the premier accreditation for networking engineers, and validates an individual's technical skills at the expert level. CCIEs know how to handle the most intractable challenges associated with network design, integration, management, security, and repair. Cisco qualified CCIEs operate closely with Cisco System's in-house product support engineers in analyzing anomalies with IOS Software network management tools and developing workarounds or identifying software patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their depth of experience enables them to resolve the most intractable problems rapidly. In typical instances, less experienced service providers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Few service firms make CCIEs available to help small and medium sized companies. Progent offers fast telephone access to a Cisco Systems authorized CCIE so you can get timely help for complex network issues that are crippling business productivity but are beyond the experience of your regular IT service group or consultant. Progent's CCIE consultants can interface to your computer system using the latest on-line support tools in order to provide fast, secure, and economical diagnosis and repair.
Progent's CCIEs can provide expertise in all of Cisco's market leading selection of infrastructure appliances including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Certified MS Windows Support Progent's Microsoft-qualified online service experts offer network troubleshooting and consulting assistance for the complete line of Microsoft server and office productivity products. Progent is a Microsoft Gold Partner consulting company and can provide your organization the expertise of support professionals who can assist to deploy, troubleshoot and administer the extensive family of MS Servers including Microsoft Windows 2003 Server, SQL Server, Microsoft ISA Server 2006, Biztalk Server, Microsoft Commerce Server, Microsoft Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Application Center, Microsoft SharePoint Services, Virtual Server, and Microsoft Operations Manager 2007 and MOM 2005.
CISM and CISSP Certified Network Security Experts Progent's accredited CISSP, ISSAP, and CISM network security engineers offer a variety of system protection services to bolster the protection of your UNIX/Linux, Solaris, Mac or Windows network against assaults or help your company to recover rapidly after a serious breach. Security support offered by Progent cover thorough network security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick recuperation from virus and worm assaults; setting up firewalls; designing safe architectures for off-site and mobile access; protecting your messaging system from viruses, spam, and DHA attacks; and establishing 24x7 proactive monitoring.
Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT projects that small businesses often request. Progent's charges for ongoing consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these important fields of computer technology allows clients to execute critical projects economically and on time. Progent's special remote engineering solutions include:
Help Desk Support
Progent's Help Desk support programs for small businesses with networks that incorporate UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are intended for smaller businesses who don't have the resources to support an internal Help Desk Call Center but who need fast communication with a reliable Call Center with proficient phone assistance plus the technical depth to escalate complex tasks to advanced engineers.
Progent’s Virtual Help Desk Call Center is intended for bigger businesses and operates as a transparent supplement to your existing Helpdesk staff. Progent's Virtual Help Desk Call Center can operate as a an escalation option to resolve complex technical problems, or be available in hectic situations when your other resources are overwhelmed.
Progent's Help Desk consulting expertise can support you in building an effective new Call Center or revamping your existing organization, evaluating or modifying Help Desk Call Center application software to handle the unique requirements of your corporation, or providing temporary phone support personnel to supplement your internal Help Desk Call Center team during high-demand situations like software transitions, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of experienced network consultants offers your customers in Chesapeake or anywhere in the state of Virginia instant communication with an effective network service group with years of background offering phone help and remote diagnostics for IT systems that incorporate UNIX, Linux, Solaris, Mac OS X, Cisco Systems, or Microsoft technology. Progent's concentration is to earn the Help Desk perception as a crucial enabler of company performance, and Progent's goal is to fix instead of merely report IT issues.
Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team provides phone-based professional engineering expertise and education in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom development, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and Office Excel. To read more concerning Progent's consulting, customization, and education services for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac professionals can promote the artistic aspect of Apple Mac systems by delivering phone-based consulting support and education in imaging, audio, and motion video. Progent's consultants can provide help in a large selection of Macintosh programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific jobs such as scanning or digitizing audio/video or configuring an audio/video post production studio.
Remote Network Monitoring Support
Progent can provide businesses in Chesapeake, or anywhere in the state of Virginia, remote network monitoring services centered around Microsoft Operations Manager, enhanced by Progent to accommodate your business so that your IT maintenance is proactive rather than reactive. By spotting potential trouble spots before they evolve into network outages, remote monitoring can ward off inconvenient and expensive service crises. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X systems, Windows environments, or networks that support a variety of operating systems.
How Your Chesapeake Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote assistance with UNIX/Linux, Solaris, or Mac OS X computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or e-mail information@progent.com.
In conducting IT tasks for enterprise clients, Progent uses a structured methodology driven by specified milestones in order to meet financial, scheduling and technical goals while reducing business disruption. Progent's Enterprise Services Methodology utilizes accepted project management procedures derived from the best practices defined by the Microsoft MSF methodology which specifies requirements definition, architecture proposals, pilots, design adjustments, and professional deployment. All phases are documented to provide a comprehensive summary of IT services delivered and to help in downstream network support.
NextWeb offers high-speed stationary wireless connectivity that can be set up in days rather than a month. NextWeb offers a selection of wireless data services such as NextWeb wireless T1, wireless DS3, and special occasion wireless Internet access. Progent has an agency agreement with NextWeb and is a Microsoft Gold Certified Partner and a Cisco Systems Partner with the expertise to show you how to integrate NextWeb wireless data services to create an enterprise-class, cohesive communications solution on a realistic budget.
MOM is a potent server management solution that helps network administrators to be more responsive to key IT trouble spots by alerting them when incipient problems need attention according to an extensive record of real problems. Microsoft Operations Manager conserves administration time by putting aside spurious event information that is not indicative of serious problems. Progent's certified MOM experts can assist you to pick appropriate Microsoft Operations Manager components, install and configure Microsoft Operations Manager, and create custom rules, VBasic scripts, reports, and alarms for your business.
Progent’s team of Microsoft and Cisco qualified experts average longer than a decade of real-world industry experience, in the trenches of IT service, performing a broad variety of IT projects for a large mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This means that you get not only expert technical help, but also a support engineer with field-tested approaches for using technical knowledge to resolve real-world IT problems efficiently.
For small businesses interested in Progent's IT outsourcing, design expertise, or troubleshooting services, phone 800-993-9400 or send email to information@progent.com.
Progent's Microsoft-certified consultants can assist you to analyze the potential advantages of Hyper-V-based virtualization for your company, conduct pilot installations to validate Hyper-V's operation with your line-of-business applications, evaluate your network and server architecture for smooth operation with virtual server technology, help you in upgrading to Windows Server 2008 and setting up, educate your network management staff to track and administer Hyper-V, provide expert consulting support for enhancing the protection of your virtual servers, design and validate business continuity processes that maximize system availability, and provide ongoing consulting and technical support including affordable low-cost remote repair and turn-key Help Desk outsourcing.
Even if your business has a small network services staff and a modest IT budget, your information system can still have the same high reliability and performance that once required a large in-house service organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-certified and Cisco-certified IT consultants, the most recent network management products for 24x7 monitoring and alerts, and cost-effective support programs such as a help desk call center to keep your mission-critical business applications and servers operating. Progent's 24x7 Network Management Services include round-the-clock network monitoring, server monitoring, and program monitoring to cut service expenses, fix problems quickly, and prepare for problems before they degrade system performance. Progent is expert at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative built on Microsoft Operations Manager (Microsoft MOM) to perform comprehensive process management. Progent supports Microsoft Operations Manager 2000 and Microsoft Operations Manager 2005 to give small company networks enterprise-class reliability, security and performance.
Microsoft Expert IT Services for SQL Server Reporting Services Engineer in Boise
SQL Server 2005 offers powerful, familiar tools to IT professionals as well as to network users, reducing the complexity of creating, deploying, administering, and accessing enterprise information and analytical applications in environments ranging from mobile devices to enterprise data networks. The complexity and integration demands of Microsoft SQL Server 2005 call for an IT consultant with hands-on expertise and wide knowledge in designing and deploying data-driven, end-to-end business technology applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft technology, ensures you success in planning, deploying and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.
SharePoint Technology Consulting Services IT Consultant
Progent’s Microsoft-certified consultants can provide small and medium sized businesses computer consulting, maintenance, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for efficiently connecting people, groups and data. SharePoint Portal Server provides a common location for your workers or customers to connect to, organize, distribute and manipulate useful information, documents, and applications and to interact with one another. It enables quicker and better decisions, more efficient access across teams and more economical business processes. The main objective of SharePoint Server is to gather together, in a productive way, all of the many sources of information available within and without an organization. Windows SharePoint Services join workers, customers, workgroups and projects with the information they’ve developed in a way that makes data convenient to find, retrieve and re-use.
Progent's Cisco-qualified network consultants can help you to run Cisco's management tools alongside a variety of powerful third-party applications to create a complete network management strategy in order to keep your environment running reliably, conserve limited resources, guard your data, recover rapidly from device breakdown or deliberate assaults, and allow you to add or repurpose valuable resources intelligently and affordably as your company evolves.
The IT sophistication of the Microsoft .NET components bundled with Microsoft Small Business Server requires a computer support expert with real-world experience designing and building cohesive, comprehensive business network solutions. Progent's SBS Server consultants have an average of more than a decade of background supporting computer systems founded on Microsoft products. This experience ensures you success in installing, administering, and maintaining network solutions that incorporate the Microsoft Small Business Server 2003 suite of servers and applications.
Years of background with Microsoft's email technology has made Progent among the most knowledgeable IT consulting companies in California for integrating messaging systems powered by Exchange Server 2000. Progent is expert in helping small businesses derive all the advantages of Microsoft Exchange Server under typical situations such as upgrading from Exchange 5.5, migration from an ISP-based or POP3 Email system, and outsourcing your Exchange Server administration.
Progent’s Microsoft-certified experts can provide small and medium sized companies IT consulting, support, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, groups and information. SharePoint Portal Server offers a common spot for your workers or customers to access, manage, share and interact with useful data, files, and software and to communicate with other people. It allows quicker and more intelligent decisions, more effective access across teams and more streamlined business practices. The primary objective of SharePoint Server is to gather together, in a productive way, all of the diverse sources of information available within and without an organization. Windows SharePoint Services join workers, clients, teams and projects with the knowledge they’ve developed in a manner that makes data convenient to locate, retrieve and apply.
For small businesses in Chesapeake or anywhere in Virginia, Progent offers round-the-clock online technical support for computer systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to companies in all 50 states in the U.S. In addition, Progent offers the expertise of CCIE-qualified network specialists for complex infrastructure problems, plus the assistance of CISSP-accredited security engineers to help with high-level security design and diagnostic issues.
The Cisco CCIE credential is the premier accreditation for networking engineers, and validates an individual's technical skills at the expert level. CCIEs know how to handle the most intractable challenges associated with network design, integration, management, security, and repair. Cisco qualified CCIEs operate closely with Cisco System's in-house product support engineers in analyzing anomalies with IOS Software network management tools and developing workarounds or identifying software patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their depth of experience enables them to resolve the most intractable problems rapidly. In typical instances, less experienced service providers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Progent's Microsoft-qualified online service experts offer network troubleshooting and consulting assistance for the complete line of Microsoft server and office productivity products. Progent is a 
Progent's accredited CISSP, ISSAP, and CISM network security engineers offer a variety of system protection services to bolster the protection of your UNIX/Linux, Solaris, Mac or Windows network against assaults or help your company to recover rapidly after a serious breach. Security support offered by Progent cover thorough network security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick recuperation from virus and worm assaults; setting up firewalls; designing safe architectures for off-site and mobile access; protecting your messaging system from viruses, spam, and DHA attacks; and establishing 24x7 proactive monitoring.
