Fast Remote Consulting for Chesapeake UNIX or Linux SystemsFor small businesses located in Chesapeake or anywhere in the state of Virginia, Progent offers support for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. (See Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified network specialists for challenging infrastructure problems, as well as the services of CISSP-certified security engineers to help with advanced security architecture and disaster recovery preparedness.

Progent's online technical support engineers offer excellent value due to the fact that they are equipped with the real-world experience and the sophisticated technology to resolve the majority of information system issues rapidly. This reduces direct costs since service calls require a smaller number of chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization saves additionally in indirect expenses by minimizing or avoiding system outages and related losses due to business disruption, disgruntled clients, unproductive workers, and distracted executives.

Progent's pricing policy for online help is structured to get the most out of your network support investment. Progent charges per minute for telephone-based assistance, so you are charged only for the services that you receive. In contrast to many online support organizations, Progent requires no service activation charge or minimum fees. Progent's one-minute granularity and clean model for pricing avoid situations where quick solutions manage to end up as substantial bills. Progent's skill at dealing with technical issues efficiently results in your business saving money.

Progent's Online Service Tools
Over time, Progent has fine tuned an array of optimized technologies and field-tested methodologies that allow the highest degree of effectiveness for online technical support and troubleshooting for small business IT networks. Progent offers secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity enables the experts of Progent's online support team to connect to your environment remotely without breaching system security.

Progent's proprietary customer support database application stores extensive documentation for all support that Progent's customers have received. Progent's team consultants have the benefit of the details of support provided to every client by any Progent engineer. This database of anomalies and repairs is organized as a readily searchable proprietary database that enables Progent's online technical engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and close relationships with important technology companies including Cisco and Microsoft make available additional vast technical support knowledge bases and allow fast response from manufacturers' in-house engineering staff so Progent's online service specialists can arrive at optimal solutions quickly.

Start Receiving Online UNIX, Linux, Sun Solaris, or Apple Mac OS X Network Help from Progent
To access Progent's phone support in Chesapeake or anywhere in Virginia or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT help, go to Immediate Urgent Support.

Online Support Services Available from Progent
Progent's online technical support professionals possess advanced credentials in an extensive set of disciplines. This wide range of capability permits Progent's consultants to manage almost any crisis likely to occur in a small or midsize company network. Credentials awarded to Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.

To help clients with mixed-operating system environments, Progent also offers the services of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP consultants.

Remote technical services provided by Progent to companies in Chesapeake and anywhere in the state of Virginia include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Mac OS X remote consulting services cover a broad spectrum of information technology including system infrastructure, messaging systems, network and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server consolidation and easy management, and migration from legacy applications to the latest Microsoft Windows or Linux solutions. Progent's group-based methodology for resolving technical problems promotes quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support costs.

    Progent's UNIX and Linux consultants can provide urgent phone-based assistance for resolving anomalies within UNIX/Linux systems based on popular versions of UNIX including:

    Major Linux versions for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco Consultants for Chesapeake, VirginiaThe Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network consultants, and indicates a consultant's network technology knowledge at the master level. Cisco CCIEs can resolve even the most complex challenges associated with network infrastructure design, installation, administration, protection, and problem solving. CCIEs can cooperate closely with Cisco's internal engineers in analyzing anomalies with IOS network administration tools and developing alternate approaches or locating program updates. CCIEs offer exceptional value since their depth of experience allows them to solve the most complex problems quickly. In typical instances, less seasoned engineers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Few service organizations make CCIEs accessible to assist small and medium sized businesses. Progent offers fast phone access to a CCIE so you can receive timely assistance for severe network issues that are lowering business efficiency but are not within the experience of your ordinary IT service group or consultant. Progent's Cisco CCIE engineers can interface to your computer system via state-of-the-art on-line troubleshooting tools in order to perform efficient, safe, and economical analysis and remediation. Progent's CCIEs offer assistance with the complete line of Cisco's market leading family of connectivity appliances including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.

  • Authorized Microsoft Windows Expertise
    Microsoft Windows Support for Chesapeake, VirginiaProgent's Microsoft-qualified remote service professionals can deliver network troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Gold Partner and can provide your company the assistance of consulting engineers who can assist you with a broad range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Exchange Server 2010 management, SharePoint Server development, Skype for Business migration support, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

    Progent in addition can deliver a wide range of online desktop support services such as Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, integrating Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified Network Security Engineers
    CISSP Certified Network Security Professionals for Chesapeake, VirginiaProgent's accredited CISSP, ISSAP, and CISM network security consultants offer a variety of system protection solutions that can enhance the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or assist your business to clean up quickly following a damaging penetration. Security solutions offered by Progent cover comprehensive security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recuperation from malicious assaults; installing firewalls; establishing secure mechanisms for off-site and mobile communication; defending your email infrastructure against spam and directory harvest attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting to help organizations of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that combine local IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Special Support Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects that small businesses frequently need. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology enables clients to complete major projects within budget and on time. Progent's project-based online consulting solutions include:
  • Help Desk Services
    Progent's Help Desk programs for small and midsize businesses with environments based on UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are intended for smaller companies who lack the money or time to build and maintain an in-house Help Desk but who want quick response from an efficient Help Desk with professional phone assistance plus the in-depth expertise to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Call Center is designed for bigger companies and serves as a transparent extension of your current Help Desk resources. Progent's Virtual Help Desk can act as an escalation resource to handle complex network problems, or be ready in overflow instances when your ordinary support engineers are overwhelmed.

    Progent's Help Desk Call Center consulting support can aid you in building an effective new Call Center or improving your existing organization, identifying or customizing Call Center application software to meet the particular requirements of your corporation, or providing temporary phone support staff to reinforce your existing Call Center resources to deal with demanding scenarios like software transitions, major upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of experienced network consultants offers your computer users in Chesapeake or anywhere in the state of Virginia fast contact with a dependable support group with years of experience offering phone consulting and remote troubleshooting for IT systems powered by UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk recognition as a solid enabler of business success, and Progent's goal is to fix and not merely track network issues.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Consulting Team provides phone-based professional engineering expertise and education in specific application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and training for Microsoft business applications including CRM, Office Project, Microsoft Office Word, and Excel. For more information about Progent's consulting, custom development, and education services for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Apple Mac consultants can promote the artistic components of Mac computing by offering remote help support and training in graphics, sound, and motion video. Progent's consultants offer expertise in a range of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific procedures like scanning or digitizing audio/video or building an audio/video production lab.

    Online Network Monitoring Support
    Progent can provide businesses in Chesapeake, or anywhere in the state of Virginia, remote computer system monitoring support powered by Microsoft Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so your network support is proactive and automated. By exposing possible problems before they grow into downtime, remote monitoring can minimize disruptive and expensive service failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Mac OS X environments, Microsoft Windows environments, or systems that support a mix of platforms.

How Your Chesapeake Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote support with UNIX, Linux, Sun Solaris, or Mac OS X environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent.

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