Urgent Remote Support for Chesapeake UNIX, Linux, or Solaris NetworksFor small and midsize companies in Chesapeake or anywhere in Virginia, Progent provides technical support for computer systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a mix of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging connectivity problems, as well as the assistance of CISA and CISM-certified security engineers to handle advanced security architecture and disaster recovery preparedness.

Progent's remote technical support services offer exceptional leverage because they have the real-world experience and the advanced tools to solve the majority of network problems rapidly. This lowers immediate costs since solutions take up fewer billable consulting minutes. Online support also avoids the expense of sending a consultant to your site. Your company saves additionally with indirect expenses by minimizing or avoiding system downtime and associated losses stemming from business disruption, disgruntled clients, idle employees, and de-focused executives.

Progent's pricing policy for online support is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the support that you receive. Unlike many online support companies, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and simple model for pricing avoid situations where quick fixes manage to end up as major bills. Progent's penchant for solving technical issues quickly translates into your company spending less cash.

Progent's Online Support Tools
Through years of experience, Progent has refined a set of optimized technologies and field-tested processes which allow the maximum level of effectiveness for remote technical support and troubleshooting for small and midsize company information networks. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access permits the engineers of Progent's remote service group to connect to your company's network without compromising network security.

Progent's proprietary service database system maintains extensive documentation describing all service that Progent's customers have been provided. Progent's staff consultants have access to the records of support rendered to every Progent client by every engineer. This archive of problems and resolutions is organized as a readily retrievable support database that allows Progent's remote support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and close relationships with key technology companies including Cisco and Microsoft permit access to other massive technical support databases and allow fast access to vendors' in-house support staff with the result that Progent's remote service specialists are able to come up with the most efficient solutions quickly.

Start Receiving Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Computer Help from Progent
To get started with Progent's remote support in Chesapeake or anywhere in Virginia or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT help, go to Immediate Urgent Support.

Remote Support Services Provided by Progent
Progent's remote technical support professionals have certified skills in an extensive set of technologies. This wide range of technical skills enables Progent's engineers to resolve practically any crisis that may occur in a small business information system. Certifications awarded to Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.

To support customers with multi-operating system networks, Progent also provides the support of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional consultants.

Remote support available from Progent to small businesses in Chesapeake and throughout the state of Virginia include:

  • UNIX, Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services cover a wide spectrum of information technology such as system infrastructure, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server consolidation and easy administration, and migration from legacy applications to current Microsoft Windows or Linux solutions. Progent's group-oriented approach to resolving network problems enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX/Linux consultants can provide emergency remote assistance for troubleshooting anomalies affecting UNIX/Linux networks powered by leading variants of UNIX such as:

    Important Linux platforms for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco Infrastructure Engineers for Chesapeake, VirginiaThe Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network consultants, and indicates a person's network technology knowledge at the expert level. Cisco qualified CCIEs can handle the most stubborn challenges occurring in network planning, deployment, maintenance, protection, and problem solving. CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS Software network administration tools and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs are an excellent value since their broad experience enables them to fix the most difficult problems quickly. In typical instances, less qualified engineers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Few support organizations make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent offers fast phone contact with a Cisco-qualified CCIE so your company can get immediate help for serious network issues that are impacting worker efficiency but are not within the experience of your local IT service resources. Progent's Cisco CCIE consultants can tie into your environment via advanced on-line troubleshooting tools to provide fast, safe, and affordable diagnosis and remediation. Progent's CCIEs can provide expertise in all of Cisco's top-selling selection of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, plus VPN products.

  • Authorized MS Windows Support
    Microsoft Windows Experts for Chesapeake, VirginiaProgent's Microsoft-certified remote support experts can provide network repair and IT help for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your business the expertise of consulting engineers who can help you with a wide variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration, Exchange Server 2010 management, SharePoint 2013 development, Skype for Business Server planning and deployment support, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront TMG management and ISA Server migration, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server planning, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a full array of remote PC desktop support and troubleshooting services such as Windows 7 migration support, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining desktop configuration.

  • CISM and CISSP Qualified Network Security Consultants
    CISSP Qualified Network Security Specialists for Chesapeake, VirginiaProgent's certified CISSP and ISSAP security engineers offer a range of security services that can improve the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help your company to recuperate rapidly after a serious penetration. Security solutions offered by Progent cover in depth security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious attacks; configuring firewalls; building safe techniques for off-site and mobile communication; securing your messaging system from spam and directory harvest attacks; and initiating 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote support to help organizations of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that utilize physical resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Special Support Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract IT projects that small companies often need. Progent's rates for longer-term development or consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology enables clients to execute major projects economically and on time. Progent's special remote engineering solutions include:
  • Help Desk Call Center Services
    Progent's Call Center service options for small businesses with environments based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are ideal for small organizations who lack the resources to assemble and manage an internal Help Desk Call Center but who want quick response from an effective Help Desk with proficient phone assistance plus the technical depth to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for larger companies and serves as a transparent extension of your existing Help Desk team. Progent's Virtual Call Center can act as an escalation option to handle the toughest network issues, or be ready in those instances when your other service providers are overwhelmed.

    Progent's Call Center consulting support can aid you in establishing an efficient new Call Center or improving your current one, identifying or modifying Call Center application software to address the special demands of your corporation, or providing occasional online personnel to work with your in-house Help Desk group to handle demanding scenarios like software migrations, major upgrades, or rolling out brand new applications.

    Progent's Call Center team of seasoned information technology experts gives your workers in Chesapeake or anywhere in the state of Virginia instant communication with an effective support resource with substantial experience providing telephone-based support and remote diagnostics for networks that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft components. Progent's charter is to give the Help Desk perception as a significant contributor to company performance, and Progent's aim is to solve and not simply annotate IT issues.

  • Business Applications Support: Training, Development, and Problem Solving
    Progent's Applications Consulting staff provides remote professional engineering expertise and training in specific business application fields that include ERP, MRP, custom financial systems, and CRM. Progent also can deliver expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Project, Office Word, and Microsoft Office Excel. To read additional information about Progent's expertise, customization, and training offerings for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Team.

    Progent's Apple Mac consultants can nurture the creative components of Macintosh systems by providing phone-based help services and education in graphics, sound, and motion video. Progent's support professionals can provide assistance in a large selection of Apple Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific projects such as scanning or digitizing audio or video or setting up an audio/video production lab.

    Online Network Monitoring Support
    Progent offers businesses in Chesapeake, or anywhere in the state of Virginia, online computer system monitoring support based on Microsoft Operations Manager network monitoring and reporting, customized by Progent to fit your business so your network support is proactive and automated. By spotting looming trouble spots before they expand into network outages, system monitoring can head off inconvenient and expensive information system failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft environments, or systems that incorporate multiple operating systems.

How Your Chesapeake Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or Apple Mac environments, go to Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent.

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