Fast and Affordable Remote Support for Chesapeake Networks
Fast Phone Consulting for Chesapeake NetworksFor businesses in Chesapeake or anywhere in the state of Virginia, Progent offers remote help for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve complex networking problems, plus the assistance of CISA and CISM-certified security engineers to handle high-level security architecture and diagnostic issues.

Progent's remote support experts provide exceptional value due to the fact that they have the practical background and have access to the advanced tools necessary to solve the majority of information system issues rapidly. Efficient support lowers direct costs because solutions require fewer billable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your company saves additionally with incidental costs by minimizing or avoiding network outages and associated costs resulting from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's extensive remote consulting know-how is especially important for organizations that depend on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for online support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you pay only for the services that you receive. In contrast to typical remote support firms, Progent requires no startup fee or minimum job duration. Progent's one-minute granularity and clean policy for billing prevent situations where quick repairs manage to end up as big tabs. Progent's skill at handling problems quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an array of optimized tools and proven processes that permit the highest level of efficiency for online consulting and troubleshooting for computer systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's online support team to link to your company's system without breaching corporate security.

Progent's advanced technical support reporting system includes extensive histories describing all support that Progent's customers have received. Progent's team consultants have access to the details of all help rendered to every client by every Progent consultant. This history of problems and repairs is structured as a quickly exploitable internal knowledge base that permits Progent's online technical experts to communicate their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's advanced accreditations and working associations with major vendors including Cisco and Microsoft make available additional massive support databases and allow quick access to manufacturers' in-house support staff so Progent's online consulting specialists are able to find the most efficient resolutions in the least time.

Remote support services offered by Progent to customers in Chesapeake and throughout the state of Virginia include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services intended to allow small and mid-size organizations to utilize the same best-of-breed technology deployed by many of the world's leading enterprises. Progent's ProSight suite of network management outsourcing services covers all critical areas of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the complete malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital files, applications and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to deliver centralized management and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating appliances that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so all looming problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's ability either to block or recover quickly from a ransomware attack. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup system that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Billing rates for longer-term development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology enables customers to complete major initiatives within budget and on time. Progent's project-based remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center support programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing support services are ideal for businesses who lack the budget to create an in-house Help Desk Call Center but who need quick communication with a dependable Help Desk Call Center with professional phone support as well as the technical depth to escalate the most challenging problems to high-level consultants.

    Progent's Call Center consulting support can assist you in building an efficient new Help Desk or enhancing your current organization, evaluating or customizing Call Center software products to address the unique needs of your business, or providing temporary phone support staff to supplement your internal Call Center group to deal with high-demand scenarios such as software transitions, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of experienced network professionals provides your computer users in Chesapeake or anywhere in the state of Virginia immediate access to an effective support group with substantial experience providing phone consulting and remote diagnostics for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a crucial driver of company productivity, and Progent's aim is to resolve rather than just document technical issues.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Consulting Group offers phone-based professional consulting expertise and training in key application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's expertise, customization, and education offerings, refer to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Chesapeake, or anywhere in the state of Virginia, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM for your business so that your IT maintenance is proactive rather than reactive. By anticipating emerging problems before they grow into crashes, proactive monitoring can head off stressful and costly network crises. Progent can also use network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that support a combination of OS platforms.
How Your Chesapeake Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Chesapeake or throughout the state of Virginia, Progent's online network support engineers can deliver effective and economical system help the moment your business needs it. More than 15 years of offering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access technology to fix network problems quickly while eliminating the expense and lost time that comes with on-premises service calls.

Even if your Chesapeake organization deals with a regular independent consultant or employs a full time IT staff that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless remote extension of your local resources in cases when your usual service personnel either don't have the bandwidth or the experience to solve unexpected network crises or especially challenging integration projects.

Advantages of Progent's Network Help for Companies in Chesapeake
Progent's remote IT consulting services enable your Chesapeake company to have the advantages of timely, world-class IT support without the cost of maintaining a full-time IT staff. Your information system will acquire greater business worth by becoming increasingly reliable, efficient, and secure. Advantages to your business include:

  • Convenient virtual extension of your local support resources
    With most organizations in Chesapeake or anywhere in Virginia, local computer support providers, whether made up of independent consultants or an internal IT staff, can solve the majority of network issues. On the other hand, serious problems may spring up when your regular support personnel are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your onsite service personnel. In these situations, Progent's online service specialists offer an easy, quick, and economical solution to augment your local resources and to pass on useful information to increase your ability to deal with future issues locally.

  • Reduced Dependence on Freelance Consultants
    For network support, smaller companies often rely on independent freelance consultants. Although independent service people have smaller overhead than big support firms and can often charge marginally less, they are occasionally stretched too thin, making it difficult to respond quickly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in training, the absence of reserve personnel may require your business to go without assistance during an emergency. As your business grows, system unavailability and problems with critical software are more expensive. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a reliable source of backup service expertise to make sure your IT system is always available.

  • Build a Solid Basis for Smooth Growth
    Businesses typically begin with an information system implemented on a modest budget. Lacking a robust framework, slap-dash fixes often get thrown onto an unstable foundation. When a company grows, stability and expandability problems can impede the success of the business. These poorly built environments require proper assessment, smart strategic planning, and wide technical knowledge to upgrade to a network architecture that can provide the stable foundation to handle vital business demands and facilitate future expansion.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller organizations need advice and technical education to navigate through an increasingly complicated array of product options available for promoting business growth and improving efficiency. These companies do not need a network engineer who is motivated to earn a commission on a certain vendor's products. Network support and product selling can result in a situation where the proposed solution is designed around a predetermined technology rather than the true requirements of a business. Progent eliminates these dilemmas by selling only services rather than products. This allows Progent to align technical expertise with the best interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT experience, fine tuned remote support software, and understanding of corporate IT allow offices to escape the limitations of exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world professional experience, in the trenches of IT service, executing a wide variety of IT tasks for a large array of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support team. This means that you get not just expert IT help, but also a support engineer with field-tested approaches for using technical knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises help by the minute. As a result, you owe just for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and asks no retainer for support services provided during normal working hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for fast fixes so you won't be tempted to permit less critical problems to fester.

  • Full Documentation of IT Services
    Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or small support firms who provide minimal documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service reports transmitted by each consultant to each client. The discipline of documenting and organizing support activity results in more efficient support and avoids a slew of common problems such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to provide 24x7 system tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your information network from painful and costly service losses.
How Does My Business Start Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.















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