Fast and Affordable Online Technical Support for Chesapeake Computer Networks
Immediate Remote Consulting for Chesapeake SystemsFor companies located in Chesapeake or anywhere in the state of Virginia, Progent provides remote support for networks powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with complex networking problems, plus the assistance of CISSP-accredited security consultants to help with advanced security architecture and diagnostic issues.

Progent's remote technical support engineers provide excellent leverage due to the fact that they have the practical experience and are equipped with the sophisticated tools required to resolve most network issues quickly. This reduces immediate expenses since solutions accumulate minimal billable consulting minutes. Remote help also avoids the cost of sending an engineer to your site. Your organization benefits even more with incidental expenses by minimizing or eliminating network downtime and associated losses stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced remote technical support experience is particularly helpful for businesses that rely on public clouds for vital network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's billing policy for remote help is designed to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you pay only for the support that you receive. Unlike many remote service organizations, Progent asks for no startup charge or minimum job duration. Progent's one-minute granularity and simple model for billing save you from situations where quick repairs manage to turn into big invoices. Progent's penchant for solving problems efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-tested processes which allow the maximum level of effectiveness for online engineering help and repair for information systems of any size. Progent offers secure VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's Technical Response Center to link to your company's environment without violating system security.

Progent's powerful customer support database system keeps comprehensive records of the support that Progent's clients have received. Progent's authorized consultants have the benefit of the records of all help provided to each customer by every Progent engineer. This database of trouble tickets and repairs is organized as an easily exploitable support knowledge base that allows Progent's remote technical engineers to share their experiences with the whole team to make sure that the value of Progent's support grows over time. Progent's extensive list of accreditations and working associations with important industry leaders such as Cisco and Microsoft open up additional vast technical support knowledge bases and allow priority response from vendors' internal support staff so Progent's remote consulting experts are able to arrive at the most efficient solutions quickly.

Online technical support services offered by Progent to companies in Chesapeake and throughout the state of Virginia include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions used by many of the industry's top corporations. Progent's ProSight suite of IT management outsourcing services covers all key aspects of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability to block or recover quickly from a ransomware attack. Progent will consult with you directly to collect information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery environment that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables customers to complete critical initiatives within budget and on time. Progent's special remote engineering solutions include:

  • Call Center Support
    Progent's Call Center support programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are well suited for businesses who lack the resources to support an internal Call Center but who want fast communication with a dependable Call Center with proficient telephone support as well as the ability to escalate complex problems to high-level consultants.

    Progent's Help Desk consulting support can aid you in building an efficient new Help Desk or revamping your established organization, identifying or modifying Help Desk application software to handle the unique requirements of your company, or providing occasional online staff to work with your internal Help Desk Call Center resources to handle demanding scenarios such as software transitions, mass updates, or installing brand new applications.

    Progent's Help Desk team of experienced network consultants gives your customers in Chesapeake or anywhere in the state of Virginia rapid communication with a dependable network service resource with years of experience offering phone help and remote diagnostics for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk recognition as a solid driver of business performance, and Progent's policy is to fix rather than just record IT issues.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Experts staff provides remote professional engineering expertise and education in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, customization, and training for familiar Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's expertise, custom development, and education services, visit Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Chesapeake, or anywhere in the state of Virginia, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your environment so your IT maintenance is proactive and automated. By exposing potential trouble spots before they result in downtime, automated monitoring can minimize stressful and expensive network crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments that support a variety of platforms.
How Your Chesapeake Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Chesapeake or anywhere in the state of Virginia, Progent's phone-based computer support specialists are ready to deliver expert and cost-effective system support whenever your organization has to have it. More than a decade of providing remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access tools to repair network problems quickly while eliminating the cost and lost productivity that comes with on-site support visits.

Even if your Chesapeake organization works with a local freelance support technician or employs an in-house organization that can deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the availability or the knowledge to deal with sudden system emergencies or particularly tough integration projects.

Benefits of Progent's IT Support for Offices in Chesapeake
Progent's online network troubleshooting services allow your Chesapeake company to experience the advantages of timely, enterprise-grade IT support without the cost of maintaining a full-time IT staff. Your network will derive added business worth by being more available, efficient, and protected. Benefits to your company include:

  • Convenient remote extension of your local IT resources
    With most offices in Chesapeake or anywhere in Virginia, local network support resources, whether represented by freelance consultants or an in-house IT staff, can resolve typical network issues. On the other hand, IT crises can occur when your regular support personnel are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your usual support personnel. In these situations, Progent's online service specialists offer a convenient, quick, and budget-friendly way to augment your local help and to convey valuable knowledge to improve your capability to resolve downstream problems locally.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller companies commonly rely on independent freelance service providers. While independent consultants carry smaller overhead than big consulting firms and can afford to charge marginally less, they are occasionally overextended, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on a trip, or in training, the absence of reserve help may force your company to wait for assistance during an IT crisis. As your network grows, system unavailability and problems with critical applications become more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve service experts to make sure your network stays up and running.

  • Create a Solid Foundation for Seamless Expansion
    Organizations typically start with an IT architecture implemented on a modest budget. Without a strong framework, slap-dash fixes often get thrown onto a shaky foundation. As a network grows, stability and expandability issues can hinder the success of the organization. These poorly built systems require careful analysis, intelligent long-term planning, and wide technical knowledge to upgrade to a system architecture that can provide the stable foundation to handle current business requirements and simplify future expansion.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller offices need advice and technical education to navigate through an ever more complicated maze of product options available for promoting business success and enhancing efficiency. They hardly need a computer engineer who is motivated to resell a specific vendor's products. Network support and product sales can result in a scenario where the proposed solution is built around a predetermined product instead of the true requirements of a client. Progent avoids these conflicts by offering just services instead of products. This enables Progent to align IT consulting with the best needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical background, refined remote support tools, and understanding of enterprise networking allow offices to escape the limitations of excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

How Does My Business Begin Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.















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