Remote Computer Consulting for

Even if your Chesapeake office deals with a regular freelance support technician or maintains an in-house organization that can deal with the majority of network issues, Progent’s Microsoft and Cisco certified engineers provide an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either don't have the time or the knowledge to resolve sudden system emergencies or especially complicated integration projects.

Features of Progent's Online Network Services for Chesapeake
Progent's phone help, remote repair, system security expertise, and network management services give small businesses in Chesapeake or throughout the state of Virginia unparalleled leverage for your support investment. Whether you require one-time telephone support and Internet-based troubleshooting or full-time Help Desk outsourcing support and system administration, Progent's professionals can provide your organization world class IT support while permitting you to eliminate the expense and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's online help services include:

• Immediate Phone Access to Microsoft Qualified Support Specialists
  Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to small companies in Chesapeake and is also ideal for networks in more remote regions of Virginia that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Gold Partner consulting firm, Progent has the advantage of a broad array of Microsoft support utilities, technical information, and on-going education.

• By the Minute Billing to Minimize Costs
  Progent provides online support on a minute-by-minute basis, so you are charged only for the services you use. Progent has no minimum charge for phone help and asks for no monthly retainer. This saves you from paying big invoices for simple fixes.

• Availability of Cisco Certified Network Architecture Professionals
  As a Certified Partner for Cisco Systems, Progent can provide the services of on-staff specialists who have skill in planning, implementing, and managing networking solutions powered by Cisco products. Progent can offer a CCIE or CCNP to show you how to build high-speed, high-availability, and protected connectivity for fixed and mobile networking.

• Application Specialists Group
  Progent's basic support services include technology integration, Microsoft Exchange Server expertise, network security planning, and Help Desk outsourcing services. Progent's Application Experts group offers in-depth consulting expertise for critical application areas. Support available from the Application Experts staff covers:
  • Great Plains Software Support and Programming
  • Microsoft Dynamics Customer Relationship Management Consulting
  • Microsoft Office Project Support
  • MS Excel Programming
  • Microsoft Office Help
  • Crystal Reports, Microsoft Office Access, and FRx Consulting
  • UNIX, Linux and Sun Solaris Support
  • Mac Help
  By offering a full service centralized source for network generalists and application experts, Progent can tailor timely, inexpensive, and comprehensive IT solutions that match the special needs of your company.

• Advanced Remote Access Software
  Protected online connectivity allows Progent's support professionals to see exactly what your customers see. This makes it possible to produce fast solutions to issues that might otherwise demand an expensive onsite visit. Effective online connectivity software and experienced engineers combine to enable Progent to resolve most network issues rapidly and economically. Progent is a pioneer in online troubleshooting and automated system tracking.

• Support for Popular VPN Gateways
  Progent can provide safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.

• 24-hour Service for High Network Availability
  For small offices with vital applications, Progent offers 24x7 online technical services. Combined with automated 24x7 network monitoring based on Microsoft's MOM platform, this offering can help ensure high system availability.

• Help Desk Services
  Progent's Help Desk outsourcing services are intended especially for budget-conscious small businesses whose clients require instant access to a Help Desk Call Center with expert phone support and complete escalation ability.

Advantages of Progent's IT Support for Small Offices in Chesapeake
Progent's remote support services enable your City# small business to enjoy the advantages of immediate, world-class network support without the expense of managing an in-house IT organization. Your information system will acquire greater business value by becoming increasingly reliable, productive, and protected. Benefits to your business include:

• Seamless virtual extension of your on-site IT resources
  With most small offices in Chesapeake or anywhere in Virginia, local computer service resources, whether represented by freelance consultants or a full-time IT staff, can take care of the majority of technical problems. On the other hand, major troubles might spring up when local resources are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your usual support personnel. In these cases, Progent's on-call support specialists offer a convenient, quick, and economical solution to augment your regular resources and to convey valuable information to increase your capability to resolve downstream problems locally.

• Less Dependence on Individual Consultants
  For network support, small organizations commonly depend on individual freelance consultants. Although independent consultants have smaller overhead than larger consulting companies and can afford to charge lower rates, they are often stretched too thin, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another client, sick, on a trip, or in training, the lack of backup personnel may force your business to go without assistance during an IT crisis. As your network grows, system downtime and problems with critical applications are more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a ready source of backup support expertise to insure your IT system stays up and running.

• Build a Solid Foundation for Smooth Expansion
  Small organizations often start with an IT architecture implemented on a modest budget. Without a robust framework, slap-dash fixes can get thrown on top of an unstable foundation. When a network grows, stability and expandability problems can impede the productivity of the business. Such badly built systems require careful assessment, intelligent long-term planning, and wide IT expertise to upgrade to a system infrastructure that can deliver the stable foundation to meet current business requirements and ease future expansion.

• Interact with Problem Solvers Rather Than Technology Resellers
  Small organizations require advice and technical training to negotiate an increasingly complicated array of product alternatives available for promoting business success and enhancing productivity. They do not need a network consultant who is trying to resell a specific vendor's technology. Network support and product selling can lead to a scenario where the recommended solution is built around a profitable technology instead of the true needs of a client. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to align technical expertise with the best interests of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, breadth of IT knowledge, refined remote support software, and understanding of enterprise networking allow small offices to escape the pitfalls of excessive reliance on smaller service firms, individual freelance consultants, or over=stretched internal resources.

Progent stands out by offering:

• Certified Expertise in Microsoft's Complete Family of Server Platforms
  Progent offers world-class expertise for Microsoft’s leading server platforms with services such as Windows Server 2003 help, Microsoft Windows 2000 Server upgrades, Microsoft Windows NT migration, Microsoft Exchange Server 2003 support, Microsoft Exchange Server 5.5 and Microsoft Exchange 2000 Server upgrades, and Microsoft SQL Server support.

• Proven Methodology
  Progent’s staff of Microsoft and Cisco certified experts average more than ten years of real-world industry experience, in the trenches of network service, performing a broad variety of technical tasks for a large mix of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting team. This guarantees that you get not just expert IT help, but also a consultant with field-tested approaches for using technical knowledge to solve real-world IT problems rapidly.

• Value Pricing
  Progent's pricing policy is to charge for phone support and in-person help per minute. As a result, you are billed just for delivered services. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no service activation charge and asks no retainer. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be forced to allow simple problems to fester.

• Complete Records of Delivered Services
  Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or small support organizations who provide minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by each consultant to each client. The practice of detailing and organizing support activity results in more efficient support and avoids a variety of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their comfort zone, Progent can focus on providing high-value skills where Progent faces few competitors. Companies who utilize familiar independent service providers or who maintain internal IT staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, protected, and productive.

• 24x7 Network Monitoring with Microsoft MOM
  Progent is one of the few IT service firms to offer 24x7 remote tracking services powered by Microsoft Operations Manager. MOM causes your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they cause lost productivity, system monitoring can keep your information network from painful and expensive service disruptions.

How Does My Business Begin Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for IT help, go to Immediate Urgent Support.