Overview of Progent's Support Services for BlackBerry Technology
BlackBerry Consulting ExpertiseMobile access to messages, address books, calendars, and web applications has become a vital capability of IT networks for businesses of any size. RIM BlackBerry smartphones are some of the most powerful devices for achieving anywhere, anytime communications. However the infrastructure required to accommodate BlackBerry handhelds has grown steadily more complex as the insistence on fault tolerance and rock-solid security has heightened. Progent's RIM certified consultants specialize in delivering small businesses world-class IT expertise and troubleshooting services that are affordable and effective.

As a Microsoft Gold certified Partner with more than a decade of experience consulting on Microsoft Exchange, Progent can give you access to in-depth expertise for integrating RIM BlackBerry and Microsoft technology by delivering support services such as Exchange 2010 Server support and by delivering complementary services like Microsoft Lync Server 2010 integration and Microsoft Office Communications Server support to manage IM and Presence. Progent's MS SQL Server 2016 consultants and Microsoft SQL 2014 consultants can set up and repair your SQL database server to operate efficiently with BlackBerry BES Server, and Progent's Microsoft Data Protection Manager experts can help your company to develop backup and restore procedures to guard your data and reduce productivity loss in the event of a crash of your messaging system.

Progent also retains one of the country's largest teams of Cisco qualified CCIE network consultants who are available remotely to offer advanced support for architecting and troubleshooting your network infrastructure so that it supports your BlackBerry solution with a high degree of fault tolerance, scalability, security, and maintainability. CCIEs are recognized network professionals who are awarded this top-level classification only by completing strenuous testing by Cisco. CCIEs are able to resolve even the most complex issues associated with network architecture, implementation, troubleshooting, and service.

Integration Services for BlackBerry Enterprise Server (BES)
Research in Motion's high-end solution for managing large groups of BlackBerry devices is the BlackBerry Enterprise Server. This powerful software allows Exchange, IBM Lotus Domino, or Novell GroupWise clients to transmit and receive messages that are encrypted in wireless transit to provide optimum data protection. BlackBerry BES Server also streamlines a wide variety of critical administrative tasks that span from BlackBerry deployment and updates to wireless security and fault tolerance.

RIM BlackBerry Enterprise Server Integration Support

Progent's BlackBerry-qualified consultants can assist you to use BlackBerry BES Server to do basic jobs like:

  • Deploy and manage applications
  • Plan device, program, and policy updates
  • Upgrade BlackBerry device firmware remotely
  • Manage user and group configurations with BES Server's vast selection of policies

Progent's BlackBerry-certified consultants can also help you to use BlackBerry BES Server to perform important procedures not supported by the less advanced BlackBerry BES Server Express. These procedures include:

  • Set up and manage BlackBerry's fault-tolerant infrastructure based on VMware
  • Deploy BlackBerry devices wirelessly
  • Set custom management roles
  • Monitor and analyze the overall health of your BlackBerry solution

Progent's Online BlackBerry-Certified Support is Fast and Affordable
For businesses in Chicago, Illinois who need fast and economical help from a qualified RIM BlackBerry support expert, Progent offers efficient online assistance from a seasoned network support team who have delivered network solutions to companies in each state in the U.S. (See Progent's client testimonials.)

Online support eliminates travel costs and enables specialists to solve problems quickly, so you minimize wasted productivity. Progent's RIM BlackBerry specialists have been awarded accreditations in all BlackBerry solutions and offer expert support in areas such as resolving synchronization problems, configuring BlackBerry Enterprise Server, and designing a secure, high-availability network infrastructure for BlackBerry users. Certifications earned and practice areas mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
Blackberry ExpertsA Progent BlackBerry Certified Support Specialist can help you to perform common technical operations such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters and auto-signature, editing user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to operate with your company email solution. Progent's certified experts can also assist your business to resolve a broad array of problems associated with synchronization, device detection, messaging reconciliation, web browsing, wireless connectivity, Instant Messaging, PC software configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide online help for small office networks, Progent can provide fast and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your mobile technical support costs low and, by solving problems quickly, optimizes the output of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified expert can help you to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform important tasks such as troubleshooting enterprise activation problems, registering and deleting BlackBerry device users, activating passwords, configuring over-the-air software installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry engineers can also show you how to operate administration tools like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and utilizing wireless LANs for activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry Enterprise environment and help your company to select and implement sensible security configurations.

Progent's Microsoft-certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Exchange Server infrastructure for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, managing, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant has expertise in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can help you to add and remove BlackBerry device users on Microsoft Exchange Server and Microsoft Active Directory, configure, track, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, deploy access control lists, control Exchange Server data flow, generate, update, and apply wireless LAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce management reports to summarize SNMP data.

Progent's BlackBerry consultant can support your BlackBerry technology in a variety of environments that can include Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent to Get Support from a BlackBerry-Qualified Specialist
If you wish to contact Progent about technical assistance for BlackBerry wireless solutions, call 1-800-993-9400 or visit Contact Progent.

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