Consulting Support Services for BlackBerry Environments
BlackBerry Consulting ServicesBlackBerry mobile smartphones were once one of the most successful products for maintaining anytime-anywhere connectivity to email, scheduling, web-based applications, and other critical business information. Progent can provide Chicago, Illinois businesses the services of BlackBerry-certified consultants who can assist businesses to maintain their BlackBerry deployments or migrate smoothly to a modern smartphone platform.

As the complexity of small business IT technology has expanded, and as the demand for enterprise-class security, dependability, and disaster recovery has grown to be the norm for companies of any size, successful integration and maintenance of BlackBerry solutions has grown increasingly challenging. To handle issues like data protection, business continuity, and synchronization of BlackBerry PDAs with diverse email servers and company databases, small businesses frequently turn to outside support firms who specialize in RIM BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-certified engineers who can help small organizations to plan, administer, and troubleshoot BlackBerry-based environments affordably and efficiently, dispensing with the need for an in-house BlackBerry solutions specialist and reducing the expense and hassle of supporting wireless work groups. Progent's BlackBerry specialists have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security specialists. This breadth of knowledge, coupled with Progent's proven remote support capabilities, provides small companies an affordable solution for incorporating BlackBerry products seamlessly into their IT network.

Progent's engineers can help you with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Exchange Server 2016 setup so that your database and messaging systems operate efficiently with BlackBerry BES Server. Progent can also show you how to migrate from previous versions of BlackBerry and Microsoft software, configure streamlined management tools to help you monitor and control BlackBerry devices across your business, define security policies that are right for your company, develop custom mobile applications, and make sure that your IT network architecture is appropriately designed to handle your BlackBerry clients. Also, Progent's business continuity specialists can help make sure that your BlackBerry data is included in your scheduled backup processes so that it can be restored rapidly and safely.

Consulting Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines administration and maintenance of BlackBerry devices, providing a single platform for handling key jobs such as device deployment, upgrades, and deactivation and also offering a strong foundation for data protection and high availability. BlackBerry Enterprise Server (BES) delivers seamless communication between Exchange, Groupwise, or IBM Lotus Domino email platforms and BlackBerry handsets and supports wireless synchronization.

BlackBerry BES Server Integration Assistance

BES Server features a variety of data protection options beginning with automatic data encryption of messages sent between a BlackBerry wireless handset and BES Server using Advanced Encryption Standard or Triple DES. BlackBerry BES Server also allows great flexibility in selecting degrees of security to match the specific requirements of your network. Progent's BlackBerry certified engineers can help you to choose advanced security features and enable them wirelessly. Examples of these over-the-air selectable security settings are:

  • Lock down a device
  • Wipe information from a missing or stolen smartphone
  • Lock out Bluetooth functionality
  • Activate internal protection against malicious attacks

BlackBerry BES Server also provides flexibility in determining mechanisms to prevent BlackBerry users from loading or executing unsafe or unauthorized applications. Progent can assist you to choose protective processes like:

  • List precisely which applications are allowed on the device
  • Prevent external programs from allocating non-volatile storage on the BlackBerry smartphone
  • Select what resources external software can access on the device
  • Limit the types of connections external programs running on the smartphone can establish
  • Block all third-party applications from being loaded or executed on the BlackBerry device

Professional BlackBerry Consulting Services Offered Online from Progent
Progent's authorized BlackBerry support specialists are available by phone to deliver expert technical help to businesses in the Chicago area or anywhere in the state of Illinois. Progent's experienced online technical support experts have helped businesses resolve computer problems and reduce IT service expenses in each state in the U.S. and established a substantial following of loyal clients. (See Progent's customer testimonials.)

Progent can provide remote help for a broad array of technologies related to RIM BlackBerry software and devices such as wireless synchronization, configuration with Microsoft Exchange, managing BlackBerry Enterprise Server, and improving wireless security. Major RIM BlackBerry credentials awarded to Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Blackberry HelpA Progent BlackBerry Certified Support Specialist can help you to carry out common support functions including configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account configurations, setting up messaging filters, editing user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's seasoned experts can also assist you to troubleshoot a broad range of issues associated with synchronization, handset recognition, messaging reconciliation, web browsing, wireless connections, IM, workstation software configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide online consulting services for small business networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your mobile support expenses low and, by resolving issues quickly, optimizes the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the skills required to install and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified expert can help you to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical procedures including troubleshooting enterprise activation problems, adding and deleting BlackBerry device users, activating passwords, implementing over-the-air program loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry-certified consultants can also assist you to operate management software like the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and using WiFi for activation. In addition, Progent can explain the function of operational policies in the BlackBerry BES system and assist you to select and install appropriate security options.

Progent's Microsoft-certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Exchange infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for deploying, managing, tracking, and troubleshooting one or multiple BlackBerry BES Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry-certified consultant has expertise in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can show you how to add and delete BlackBerry device users on Microsoft Exchange Server and Windows Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry smartphones and client accounts, archive and maintain storage groups, apply permissions, set up the MDS and IM, deploy access control lists, manage Microsoft Exchange Server data flow, generate, edit, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce management reports to summarize SNMP data.

Progent's BlackBerry engineer can support your BlackBerry technology in a variety of settings such as Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Certified Professional
To ask Progent about engineering expertise for BlackBerry wireless integration, phone 1-800-993-9400 or go to Contact Progent.

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