World-class Online Support Services for BlackBerry Technology
BlackBerry Remote Troubleshooting SupportSafe and dependable connectivity from mobile phones to email systems like Microsoft Exchange, Domino, or Groupwise has become mandatory for companies of any size who want to optimize competitiveness. RIM's BlackBerry devices and the BlackBerry Enterprise Server are some of the most popular solutions for building and administering mobile communications. However, supporting efficient BlackBerry systems has become challenging due to the sophisticated tools available to fulfill the demand for enterprise-class protection and non-stop operation. Progent's BlackBerry certified consultants are expert at providing remote consulting expertise for BlackBerry systems, reducing support costs and taking care of problems more quickly than is feasible with traditional on-premises service providers.

Progent has a seasoned team of online engineers certified to maintain IT system that include technology from all popular vendors. (See industry certifications of Progent's engineers.) Progent's Cisco-certified CCIE network engineers can help your company to resolve complex issues with your infrastructure. Progent's Apple certified specialists can assist you to interface Macs with your mobile connectivity environment and can provide expertise with Apple iPhone integration and management. Progent's Linux specialists can provide assistance in managing servers powered by various distributions of Linux such as RedHat Linux, SUSE, Debian-GNU, CentOS, Ubuntu, Mandriva Linux, PCLlinuxOS Linux, fedora Linux, and Gentoo. This breadth of support skills permits Progent to act as a convenient source for consulting support required in multi-platform environments and eliminates the blame game that small businesses often confront when trying to find computer support.

Progent's IT security consultants have been awarded prestigious security credentials including Certified Information Systems Auditor (CISA) and ISSAP. Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small companies include two economical security penetration testing service packages that allow small businesses to receive an objective network security assessment from a Progent security engineer to determine possible risks in the security profile you expose inside and outside your firewall.

Consulting Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server streamlines administration and support of BlackBerry wireless handsets, offering a centralized platform for controlling critical tasks such as smartphone installation, upgrades, and deactivation and also providing a solid infrastructure for data protection and high availability. BlackBerry BES Server delivers transparent communication between Exchange Server, Novell GroupWise, or IBM Lotus Domino email servers and BlackBerry smartphones and allows remote synchronization.

BlackBerry BES Server Integration Assistance

BES Server includes a variety of security capabilities beginning with automatic data encryption of information transmitted between a BlackBerry smartphone and BES Server using AES or Triple Data Encryption Standard (Triple DES). BES Server also permits great flexibility in adjusting levels of security to meet the special requirements of your mobile environment. Progent's BlackBerry certified engineers can assist you to select powerful security functions and enable them remotely. Examples of these wirelessly configurable security features include:

  • Lock down a BlackBerry smartphone
  • Wipe data from a lost or stolen smartphone
  • Lock out Bluetooth
  • Enable internal defenses against malware

BES Server also offers versatility in selecting how to keep users from installing or executing unsafe or unauthorized software. Progent can assist you to select protective techniques like:

  • List exactly what applications are permitted on the device
  • Prevent third-party applications from using persistent storage on the device
  • Select what resources third-party software can use on the smartphone
  • Limit the kinds of connections external software running on the device can initialize
  • Prevent all third-party software from being installed or run on the smartphone

Progent's Remote BlackBerry-Certified Technical Support is Quick and Economical
For companies in Chicago, Illinois who need fast and economical help from an authorized BlackBerry consultant, Progent delivers effective online help from a veteran support team who have delivered network solutions to organizations in every state in the United States. (Refer to Progent's client testimonials.)

Remote support avoids travel expense and lets engineers resolve technical issues rapidly, so you reduce lost productivity. Progent's BlackBerry specialists have been awarded certifications in the entire range of BlackBerry solutions and can provide professional support in areas including resolving synchronization issues, configuring BlackBerry Enterprise Server (BES), and creating a secure, high-availability network architecture for BlackBerry users. Credentials earned and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsA Progent BlackBerry Certified Support Specialist can help your company to perform basic technical functions including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters, changing user profiles, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to work with your corporate messaging software. Progent's seasoned experts can also assist you to troubleshoot a wide array of problems associated with synchronization, handset detection, email reconciliation, web access, mobile connections, IM, desktop software installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide online support for small business networks, Progent can provide quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your mobile support expenses at a minimum and, by handling problems quickly, optimizes the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry specialist can help you to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures such as troubleshooting enterprise activation problems, adding and deleting BlackBerry device users, activating passwords, implementing over-the-air software installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also help you to operate administration software like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and using WiFi for activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry Enterprise environment and assist you to select and implement appropriate security configurations.

Progent's certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Microsoft Exchange architecture for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, managing, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in an email system powered by Exchange. Progent's BlackBerry-certified engineer has expertise in important technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to install and remove BlackBerry device clients on Exchange and Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and support storage groups, apply permissions, install the MDS and Instant Messaging, implement push and pull access control lists, manage Microsoft Exchange data flow, create, edit, and assign wireless LAN and VPN configurations, implement SNMP traps, and generate reports to summarize SNMP results.

Progent's BlackBerry engineer can support your BlackBerry solution in a variety of settings such as Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent offers the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, repair, and document a mobile wireless solution based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level engineering support services for BlackBerry include business and technology requirements assessment, system architecture, installation strategy and execution, performance tuning, design of a high-availability architecture, data backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical objectives and to create a wireless system that meets your IT budget and supports your business plans. Progent can clarify the implications of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's suitability to support a BlackBerry Enterprise Server, assist your organization to decide which management model and equipment match your needs, and analyze your messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at smart choices concerning options for software editions, server hardware and mass storage, network architecture, and application set up.

To optimize system protection, Progent's BlackBerry expert can help you to choose and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-qualified security specialists to run network-wide security vulnerability and compliance testing and suggest improvements to support your BlackBerry solution.

Contact Progent to Get Assistance from a RIM BlackBerry-Certified Specialist
If you wish to get in touch with Progent about engineering assistance for BlackBerry wireless solutions, call 1-800-993-9400 or refer to Contact Progent.

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