Enterprise-class Online Consulting Expertise for BlackBerry Environments
RIM BlackBerry Online Integration HelpSecure and dependable access from mobile phones to messaging platforms like Exchange, Lotus, or Novell GroupWise has become a strategic requirement for companies of any type who want to maximize competitiveness. RIM's BlackBerry devices and the BlackBerry Enterprise Server are among the most popular solutions for enabling and managing mobile connectivity. However, supporting efficient BlackBerry environments has become complex because of the advanced tools available to meet the demand for enterprise-class security and non-stop operation. Progent's BlackBerry qualified consultants are expert at providing remote consulting services for BlackBerry systems, lowering service costs and taking care of issues faster than is feasible with conventional on-site consulting.

Progent maintains a seasoned group of remote consultants certified to support networks that incorporate products from all popular vendors. (See industry certifications of Progent's engineers.) Progent's Cisco-certified CCIE engineers can assist your company to resolve complex issues with your infrastructure. Progent's Apple certified specialists can help your business to interface Macs with your mobile connectivity environment and can provide help with iPhone and iPad integration. Progent's Linux consultants can provide expertise for supporting application servers based on all leading distributions of Linux such as RedHat, SUSE Linux, Debian-GNU, CentOS, Ubuntu Linux, Mandriva, PCLOS, fedora, and Gentoo Linux. This range of expertise permits Progent to offer a one-stop source for IT consulting required in multi-vendor networks and avoids the blame game that small businesses commonly confront when looking for computer help.

Progent's IT security engineers have been awarded top security credentials including Global Information Assurance Certification and ISSAP. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small businesses include a pair of low-cost security penetration testing service bundles that enable small businesses to receive an objective network security evaluation from a Progent security consultant to determine possible weaknesses in the security profile you present on both sides of your firewall.

Technical Expertise for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies administration and support of BlackBerry smartphones, providing a centralized solution for handling critical tasks such as device deployment, upgrades, and deactivation and also providing a solid foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) delivers transparent integration between Microsoft Exchange, Groupwise, or Lotus email platforms and BlackBerry smartphones and allows over-the-air synchronization.

RIM BlackBerry BES Server Configuration Assistance

BlackBerry BES Server provides a variety of data protection options starting with automatic data encryption of messages transmitted between a BlackBerry device and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows great versatility in adjusting levels of security to match the special requirements of your environment. Progent's BlackBerry authorized engineers can help your company to select advanced security features and activate them wirelessly. Samples of these over-the-air selectable security features include:

  • Lock down a BlackBerry smartphone
  • Wipe data from a lost or stolen BlackBerry smartphone
  • Disable Bluetooth
  • Activate built-in defenses against malicious attacks

BlackBerry BES Server also offers flexibility in determining mechanisms to keep users from installing or executing unsecure or prohibited applications. Progent can help you to select protective processes like:

  • List exactly which applications are allowed on the device
  • Block external applications from allocating non-volatile storage on the BlackBerry smartphone
  • Select what resources third-party applications can access on the BlackBerry smartphone
  • Limit the types of access third-party software running on the BlackBerry device can initialize
  • Block all third-party applications from being loaded or run on the device

Progent's Online BlackBerry-Certified Technical Support is Quick and Economical
For businesses in Chicago, Illinois who require quick and affordable help from an authorized BlackBerry support professional, Progent delivers effective remote help from a veteran support staff who have provided IT solutions to organizations in each state in the U.S. (See Progent's client testimonials.)

Remote consulting services eliminates travel costs and allows consultants to solve problems quickly, allowing you to reduce wasted productivity. Progent's BlackBerry consultants have been awarded certifications in all BlackBerry technologies and offer expert support in fields such as troubleshooting synchronization issues, setting up BlackBerry Enterprise Server, and designing a protected, high-availability system infrastructure for RIM BlackBerry users. Credentials held and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can help you to perform basic technical functions including configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, launching e-mail filters and auto-signature, changing user profiles, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's certified experts can also help you to troubleshoot a broad array of issues associated with synchronization, handset detection, email reconciliation, web access, wireless connections, Instant Messaging, PC application configuration, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide remote support for small company IT networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your BlackBerry technical support costs low and, by resolving issues promptly, optimizes the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist has the skills required to install and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry expert can show you how to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important procedures such as troubleshooting enterprise activation issues, registering and deleting BlackBerry smartphone users, setting activation passwords, implementing over-the-air software loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also help you to operate administration tools such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and utilizing WiFi for activation. Also, Progent can help you understand the function of IT policies in the BlackBerry Enterprise environment and help you to define and implement appropriate security options.

Progent's certified Microsoft Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your existing Microsoft Exchange Server architecture for working smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, tracking, and maintaining one or several BlackBerry BES Servers in a messaging system based on Exchange. Progent's BlackBerry-certified engineer has support skills in key technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can help you to add and remove BlackBerry device clients on Microsoft Exchange and Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry handhelds and user accounts, back up and manage storage groups, configure permissions, set up the MDS and Instant Messaging, deploy access control lists, control Microsoft Exchange data flow, generate, update, and apply wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry technology in a variety of environments such as Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to design, deploy, validate, troubleshoot, and document a mobile wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry include business and technology needs assessment, system architecture, roll-out planning and implementation, performance optimization, configuration of a high-availability environment, data backup and disaster recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational objectives and to create a mobile wireless solution that meets your information technology budget and supports your business strategy. Progent can explain the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's ability to accommodate a BlackBerry BES Server, help you to decide which management model and physical components match your needs, and evaluate your messaging environment configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can make informed choices about alternatives for software versions, server hardware and mass storage, network topology, and application configuration.

To optimize network security, Progent's BlackBerry-certified expert can help you to choose and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-qualified security specialists to run company-wide security assessment and compliance testing and suggest enhancements to support your BlackBerry environment.

Contact Progent to Get Support from a BlackBerry-Certified Expert
To ask Progent about professional assistance for BlackBerry wireless integration, phone 1-800-993-9400 or refer to Contact Progent.

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