Fast Remote Technical Support for Chicago Networks
Immediate Remote Consulting for Chicago NetworksFor organizations in Chicago or anywhere in Illinois, Progent offers online support for information systems powered by Microsoft Windows, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered online support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security design and troubleshooting issues.

Progent's remote technical support experts provide exceptional value because they have the real-world background and have access to the advanced technology necessary to solve the majority of information system issues rapidly. This reduces direct expenses since service calls require minimal billable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally with incidental costs by minimizing or eliminating system downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive remote technical support know-how is particularly helpful for businesses that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.

Progent's pricing policy for online support is structured to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you are charged exclusively for the support that you actually get. Unlike typical online support companies, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing avoid situations where speedy. minor repairs manage to turn into substantial tabs. Progent's penchant for solving problems quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of customized tools and field-proven methodologies that allow the maximum level of efficiency for remote consulting and troubleshooting for IT systems of any size. Progent provides secure Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's online support team to interface to your computer system without breaching network security.

Progent's sophisticated technical support database system stores comprehensive documentation describing the support that Progent's customers have received. Progent's staff service personnel have the benefit of the details of services provided to each Progent client by any Progent engineer. This database of issues and responses is organized as a quickly exploitable internal knowledge base that permits Progent's online technical professionals to share their knowledge company-wide to make sure that the value of Progent's support services grows over time. Progent's high-level accreditations and close partnerships with key industry leaders including Cisco and Microsoft make available other massive support databases and allow fast response from vendors' internal engineering staff so Progent's remote consulting experts are able to arrive at optimal solutions quickly.

Remote technical support services available from Progent to customers in Chicago and anywhere in the state of Illinois include:

Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects. Progent's rates for longer-term consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these special areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Call Center Services
    Progent's Call Center service offerings for businesses with networks that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Call Center outsourcing support services are well suited for organizations who lack the resources to create an in-house Call Center but who want quick communication with an effective Help Desk with proficient phone support plus the ability to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is designed for bigger businesses and acts as a transparent reinforcement of your established Help Desk organization. Progent's Virtual Help Desk Call Center can act as a an escalation option for the most difficult computer system challenges, or be ready in overflow situations when your ordinary service providers are too busy.

    Progent's Help Desk Call Center team of seasoned network professionals provides your workers in Chicago or anywhere in the state of Illinois instant contact with an effective technical support resource with extensive background delivering telephone-based help and remote repair service for computer environments that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux technology. Progent's charter is to give the Call Center perception as a significant driver of company efficiency, and Progent's target is to solve and not simply report network issues.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts staff offers online advanced consulting support and training in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and training for popular Microsoft business applications including CRM, Microsoft Project, Word, and MS Office Excel. To read more concerning Progent's consulting, custom programming, and training services, see Progent's Business Application Experts Services.

  • Online Network and Server Monitoring Services
    Progent can provide businesses in Chicago, or anywhere in the state of Illinois, online network and server monitoring services based on System Center Operations Manager, configured by Progent for your business so that your IT support is proactive and automated. By exposing emerging problems before they evolve into crashes, automated monitoring can avoid stressful and costly network breakdowns. Progent can also utilize network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft systems, or environments based on multiple platforms.
How Your Chicago Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based support with Windows, Apple Mac, or Linux networks, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Chicago or anywhere in the state of Illinois, Progent's phone-based network support specialists are ready to deliver effective and affordable system support the moment your company has to have it. More than a decade of offering remote technical assistance has led to Microsoft Gold Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online access technology to fix computer problems quickly while eliminating the cost and lost time that comes with on-premises support calls.

Even if your Chicago organization relies on a local freelance consultant or employs an in-house organization that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the experience to handle sudden network emergencies or particularly challenging integration problems.

Details of Progent's Remote Network Support for Chicago
Progent's phone support, remote repair, network security consulting, and system management services give offices in Chicago or throughout the state of Illinois the greatest leverage for your support investment. Whether you require occasional telephone support and remote network repair or full-time Help Desk Call Center support and system administration, Progent's experts can deliver your organization world class IT support while allowing you to avoid the cost and administration overhead of running a full-service internal IT organization. Highlights of Progent's online help program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, range of technical background, fine tuned support tools, and familiarity with enterprise networking enable businesses to escape the limitations of exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of real-world industry experience, at the front lines of IT service, executing a wide variety of IT tasks for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support personnel. This means that you get not only world-class IT capability, but also a consultant with proven approaches for using computer knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site help per minute. Consequently, you are billed only for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for services delivered during regular working hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast solutions so you won't be forced to allow minor problems to fester.

  • Full Records of Delivered Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or local support organizations who provide minimal documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service reports transmitted by every consultant to every customer. The discipline of detailing and archiving support activity results in more efficient service and avoids a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of vital service information.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your IT network from painful and costly service disruptions.
How Does Our Company Start Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.

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