Fast Online Troubleshooting for Chicago Information Networks
Fast Remote Help for Chicago SystemsFor organizations located in Chicago or anywhere in Illinois, Progent offers remote technical support for computer systems based on Microsoft, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified professionals have delivered online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to solve challenging networking problems, plus the services of CISSP-accredited security engineers to handle advanced security design and troubleshooting jobs.

Progent's online support engineers provide excellent leverage due to the fact that they possess the practical background and are equipped with the advanced tools needed to solve the majority of network problems quickly. Efficient support lowers immediate costs since solutions accumulate fewer billable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your organization benefits even more with indirect expenses by reducing or eliminating system downtime and associated losses due to business disruption, upset clients, idle workers, and distracted management. Progent's advanced remote consulting experience is especially helpful for businesses that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's billing model for online help is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed only for the support that you actually get. In contrast to typical online support firms, Progent asks for no startup surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing eliminate situations where speedy. minor fixes somehow end up as substantial bills. Progent's skill at dealing with problems efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of optimized tools and field-proven processes which ensure the highest level of efficiency for remote engineering help and troubleshooting for information networks of all sizes. Progent offers protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's Technical Response Center to connect to your company's computer system without compromising corporate security.

Progent's sophisticated service reporting system keeps detailed documentation of the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the history of services provided to each Progent customer by any Progent engineer. This database of trouble tickets and repairs is stored as a conveniently exploitable support database that allows Progent's remote technical experts to share their experiences with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and close partnerships with important technology companies including Cisco and Microsoft open up other vast support databases and allow fast response from vendors' internal engineering staff with the result that Progent's remote consulting specialists are able to arrive at the most efficient solutions promptly.

Remote technical support services available from Progent to customers in Chicago and anywhere in the state of Illinois include:

Special Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT programs. Progent's charges for ongoing consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these important areas of information technology enables clients to complete critical initiatives within budget and on time. Progent's special remote consulting solutions include:
  • Call Center Services
    Progent's Help Desk Call Center service options for organizations with environments based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing support services are a convenient solution for companies who don't have the resources to build and maintain an internal Help Desk Call Center but who require quick communication with a reliable Call Center with proficient telephone support plus the expertise to escalate complex problems to high-level consultants.

    Progent's Call Center consulting services can aid you in establishing an efficient new Call Center or improving your established organization, identifying or enhancing Call Center software to address the unique needs of your company, or adding temporary phone support personnel to work with your internal Help Desk Call Center group to deal with demanding scenarios like software transitions, major upgrades, or installing new business software.

    Progent's Help Desk team of experienced network experts gives your clients in Chicago or anywhere in the state of Illinois quick communication with a large network service group with years of experience offering telephone-based support and remote repair service for networks that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center recognition as a key enabler of business performance, and Progent's goal is to fix instead of merely report IT issues.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts Group can supply remote advanced engineering expertise and education in specific business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and Microsoft Office Excel. To learn more information on Progent's consulting, custom development, and training offerings, refer to Progent's Applications Experts Services.

  • Remote Network Monitoring Support
    Progent offers companies in Chicago, or anywhere in the state of Illinois, online computer system monitoring support powered by Microsoft System Center Operations Manager, configured by Progent to suit your environment so that your computer maintenance is proactive and automated. By exposing possible problems before they evolve into crashes, system monitoring can minimize stressful and expensive information system crises. Progent can also assist with network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft environments, or networks powered by multiple OS platforms.
How Your Chicago Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based assistance with Windows, Mac OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Chicago or anywhere in the state of Illinois, Progent's online computer support engineers can deliver expert and cost-effective system support the moment your business needs it. More than a decade of providing remote technical assistance has led to Microsoft Gold status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to solve computer problems quickly while avoiding the cost and lost time that comes with on-premises service calls.

Even if your Chicago business deals with a local freelance support technician or employs a full time organization that can handle common network issues, Progentís Microsoft certified consultants can still provide an easy and seamless remote extension of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to handle sudden network crises or particularly complicated integration projects.

Advantages of Progent's Network Help for Organizations in Chicago
Progent's online network troubleshooting services enable your Chicago company to enjoy the benefits of on-call, expert IT support without the expense of managing an in-house IT staff. Your network will acquire greater business value by becoming more available, efficient, and protected. Benefits to your company include:

  • Convenient remote extension of your on-site IT resources
    With most organizations in Chicago and throughout Illinois, local computer support providers, whether represented by outside consultants or an in-house IT staff, can resolve the majority of technical problems. However, major troubles may occur when your regular support personnel are overstretched or unavailable, and some trouble may stem from technology that is beyond the scope of your onsite service people. In these instances, Progent's online support experts offer a convenient, fast, and economical solution to augment your local resources and to pass on useful information to improve your ability to handle future problems in-house.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller businesses commonly depend on individual freelance consultants. Although independent consultants have less overhead than big support organizations and can afford to charge lower rates, they are often stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another client, ill, on a trip, or in training, the absence of fallback personnel may force your business to go without help during an IT crisis. As your network expands, network unavailability and problems with critical applications are more costly. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of reserve service experts to make sure your IT system is always up and running.

  • Build a Solid Basis for Seamless Expansion
    Organizations often begin with an information architecture created on a modest budget. Lacking a scalable infrastructure, band-aid fixes often get thrown on top of an unstable foundation. As a network grows, stability and expandability problems can impede the productivity of the business. Such poorly built environments require proper assessment, intelligent long-term planning, and broad-based IT expertise to upgrade to a system architecture able to offer the stable foundation to meet vital business requirements and simplify downstream expansion.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller businesses need guidance and technical education to negotiate an ever more complex maze of technology alternatives capable of promoting business success and improving productivity. These companies hardly need a computer engineer who is motivated to earn a commission on a specific vendor's technology. IT support and product sales can result in a situation where the proposed solution is designed around a profitable product rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to match IT expertise with the real needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, range of IT experience, fine tuned remote support tools, and familiarity with enterprise networking enable offices to escape the pitfalls of excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry background, at the front lines of IT service, executing a wide range of technical projects for an extensive array of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support personnel. This means that you get not only world-class IT capability, but also a support engineer with proven approaches for applying technical knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises visits by the minute. Consequently, you are billed exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for support services delivered during normal working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast repairs so you won't be forced to allow less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Companies who work with trusted independent consultants or who employ internal support staffs benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few support companies to offer 24x7 network monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause lost productivity, system monitoring can keep your information network from stressful and costly service losses.
How Does Our Company Start Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.

© 2002- 2017 Progent Corporation. All rights reserved.