Fast and Affordable Remote Help for Chicago Networks
Urgent Online Technical Support for Chicago NetworksFor businesses in Chicago or anywhere in the state of Illinois, Progent offers remote technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure issues, plus the assistance of CISA and CISSP-certified security experts to help with advanced security architecture and troubleshooting issues.

Progent's remote support experts provide exceptional value due to the fact that they possess the real-world experience and have access to the advanced technology required to resolve the majority of information system problems rapidly. Efficient support lowers direct expenses since solutions use up minimal billable consulting minutes. Online help also eliminates the cost of sending a consultant to your location. Your company saves additionally in indirect costs by minimizing or eliminating system outages and associated costs stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online consulting know-how is especially helpful in environments that depend on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's pricing policy for online support is structured to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you pay exclusively for the services that you actually get. Unlike many online support firms, Progent imposes no startup charge or minimum fees. Progent's one-minute granularity and clean policy for billing eliminate situations where fast repairs somehow end up as big bills. Progent's skill at solving problems quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of optimized tools and field-tested methodologies that permit the maximum level of effectiveness for remote engineering help and repair for computer networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's online support team to access your environment without compromising system security.

Progent's sophisticated service reporting system maintains thorough histories for the service that Progent's clients have been provided. Progent's authorized service personnel have access to the specifics of support rendered to each client by every Progent consultant. This history of problems and fixes is organized as a readily accessible support database that enables Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and close relationships with key technology companies including Cisco and Microsoft open up additional extensive support knowledge bases and allow quick response from manufacturers' in-house support staff so Progent's online consulting specialists are able to determine the best solutions quickly.

Online services available from Progent to customers in Chicago and anywhere in the state of Illinois include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the world's top enterprises. Progent's ProSight line of outsourced network management services covers all key facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows fast recovery of vital files, apps and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that need important updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so any looming issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness to stop or recover quickly after a ransomware attack. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract information technology programs. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these special areas of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center service offerings for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for businesses who lack the budget to assemble and manage an in-house Help Desk but who need quick response from an effective Call Center with proficient phone assistance plus the expertise to escalate complex tasks to high-level consultants.

    Progent's Help Desk Call Center consulting support can support you in creating an efficient new Call Center or improving your current organization, selecting or customizing Help Desk Call Center software to handle the special demands of your business, or adding temporary phone support staff to supplement your existing Call Center group to deal with unusually busy events such as software migrations, mass updates, or installing new applications.

    Progent's Help Desk team of seasoned information technology professionals offers your workers in Chicago or anywhere in the state of Illinois immediate communication with an effective network service resource with substantial background offering phone support and remote diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center the reputation as a key contributor to business performance, and Progent's intent is to solve instead of simply document technical issues.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group offers remote advanced engineering support and training in key application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's expertise, programming, and training offerings, see Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Chicago, or anywhere in the state of Illinois, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can customize SCOM to suit your environment so that your computer maintenance is proactive rather than reactive. By anticipating emerging problems before they cause network outages, system monitoring can head off stressful and expensive network crises. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems that support a mix of OS platforms.
How Your Chicago Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online support with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Chicago or throughout the state of Illinois, Progent's online computer support specialists are ready to provide expert and cost-effective IT help the moment your company needs it. More than 15 years of providing online tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access tools to fix network problems quickly while avoiding the expense and lost time that comes with on-site service visits.

Even if your Chicago business relies on a regular independent consultant or employs a full time organization that know how to deal with the majority of network issues, Progentís Microsoft certified consultants are available to offer an easy and seamless virtual extension of your local resources in cases when your usual service personnel either lack the bandwidth or the expertise to fix sudden network crises or particularly tough integration projects.

Details of Progent's Online Computer Support for Chicago
Progent's phone support, Internet-based repair, system security consulting, and network administration services give businesses in Chicago or anywhere in the state of Illinois the greatest leverage for your support investment. Whether you need one-time telephone support and Internet-based troubleshooting or ongoing Help Desk outsourcing services and system management, Progent's professionals can deliver your company world class network support while permitting you to avoid the cost and administration overhead of running a large in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical knowledge, fine tuned remote support tools, and understanding of corporate IT allow businesses to escape the limitations of exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of real-world industry background, at the forefront of network service, executing a wide range of IT tasks for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This means that you get not just world-class IT help, but also a support engineer with field-tested approaches for using computer knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises help per minute. Consequently, you are billed exclusively for received services. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and requires no retainer for services provided during normal working hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you won't be forced to allow minor problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small service firms who provide scant documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation transmitted by every staff member to each customer. The practice of detailing and archiving service records allows more efficient support and avoids a slew of typical problems such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to provide round-the-clock network tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing possible problems before they cause downtime, network monitoring can save your information network from stressful and costly service losses.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.















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