Fast Remote Technical Support for Chicago Networks
Immediate Remote Consulting for Chicago NetworksFor organizations in Chicago or anywhere in Illinois, Progent offers online support for information systems powered by Microsoft Windows, Cisco Systems, Mac, or Linux platforms. Progent's Microsoft certified engineers have provided online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure issues, plus the assistance of CISSP and CISM-certified security engineers to help with high-level security architecture and troubleshooting issues.

Progent's online support engineers provide excellent value due to the fact that they have the real-world experience and are equipped with the sophisticated technology necessary to resolve the majority of information system issues quickly. This lowers direct expenses because solutions use up minimal chargeable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your company saves even more with incidental costs by minimizing or avoiding system downtime and associated costs due to business disruption, disgruntled clients, idle employees, and distracted executives. Progent's advanced online consulting experience is especially important for businesses that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for online help is structured to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you owe exclusively for the support that you receive. In contrast to typical remote service organizations, Progent imposes no service activation charge or minimum payments. Progent's per-minute billing unit and clean model for billing eliminate scenarios where quick repairs somehow end up as major bills. Progent's skill at handling technical issues efficiently means you spends less cash.

Progent's Remote Support Tools
Over time, Progent has mastered an arsenal of optimized technologies and proven processes that permit the highest level of effectiveness for online help and repair for computer networks of any size. Progent offers secure VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco Systems, SonicWall and Checkpoint. Secure VPN access allows the experts of Progent's remote service group to access your computer system remotely without violating corporate security.

Progent's sophisticated technical support reporting application maintains detailed histories describing the service that Progent's customers have been provided. Progent's team engineers have the benefit of the details of all help delivered to each client by every consultant. This history of trouble tickets and responses is stored as an easily retrievable support knowledge base that permits Progent's remote support professionals to communicate their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's advanced certifications and close partnerships with key industry leaders such as Cisco Systems and Microsoft open up additional vast technical support databases and allow fast access to manufacturers' in-house engineering staff so Progent's online service experts are able to find the most efficient solutions promptly.

Online services provided by Progent to clients in Chicago and anywhere in the state of Illinois include:

Special Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract IT programs. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these special fields of information technology allows customers to complete major projects within budget and on schedule. Progent's project-based remote consulting services include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for companies with environments based on Windows, Cisco, Mac OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk outsourcing services are intended for companies who lack the resources to assemble and manage an internal Help Desk but who want fast access to a dependable Help Desk with professional phone support as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Call Center consulting support can guide you in creating an efficient new Help Desk or improving your existing organization, identifying or customizing Call Center software products to address the special demands of your business, or providing temporary phone support personnel to reinforce your in-house Help Desk resources during demanding scenarios such as software transitions, major upgrades, or rolling out new applications.

    Progent's Call Center team of veteran network consultants provides your workers in Chicago or anywhere in the state of Illinois immediate access to an efficient support resource with years of background providing phone help and remote troubleshooting for networks that incorporate Windows, Cisco Systems, Mac OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center recognition as a solid contributor to business performance, and Progent's intent is to resolve and not merely record network issues.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Team offers online and in-depth engineering expertise and training in specific application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, Office Project, Word, and Excel. To read more information about Progent's expertise, programming, and education offerings, visit Progent's Business Application Experts Group.

  • Online Network Monitoring Support
    Progent can provide businesses in Chicago, or anywhere in the state of Illinois, remote network monitoring services powered by Microsoft System Center Operations Manager, adapted by Progent for your environment so your computer maintenance is proactive rather than reactive. By spotting emerging trouble spots before they result in crashes, proactive monitoring can head off disruptive and costly network failures. Progent can also use network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple Mac systems, Windows systems, or networks based on a variety of platforms.
How Your Chicago Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online expertise with Microsoft, Apple Mac, or Linux environments, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Chicago or throughout the state of Illinois, Progent's online computer support specialists are ready to deliver professional and cost-effective system support whenever your organization has to have it. More than 15 years of delivering remote technical assistance has led to Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine online access technology to solve IT problems rapidly while eliminating the expense and lost time associated with on-site support calls.

Even if your Chicago organization deals with a regular freelance consultant or maintains an in-house organization that can handle common computer problems, Progentís Microsoft certified engineers are available to provide an easy and transparent remote expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the experience to resolve unexpected network crises or especially tough integration problems.

Benefits of Progent's IT Support for Offices in Chicago
Progent's online technical help services enable your Chicago company to enjoy the benefits of immediate, world-class network support without the expense of maintaining a full-time IT staff. Your network will derive greater strategic value by being increasingly reliable, productive, and protected. Benefits to your business include:

  • Seamless remote extension of your local support resources
    For most organizations in Chicago or anywhere in Illinois, local network support resources, whether represented by freelance consultants or an internal IT staff, can solve the majority of network issues. On the other hand, major troubles may strike when local resources are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your local service people. In these instances, Progent's online service specialists give you an easy, fast, and economical solution to augment your regular help and to convey valuable knowledge to increase your ability to handle downstream issues locally.

  • Less Reliance on Freelance Consultants
    For network support, smaller businesses commonly rely on individual freelance consultants. While independent service people carry smaller overhead than larger consulting organizations and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in training, the lack of backup personnel may force your business to go without assistance during an IT crisis. As your company expands, system downtime and problems with vital software become more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a dependable source of backup service experts to insure your network remains available.

  • Build a Scalable Basis for Seamless Growth
    Companies often start with an information system implemented on a shoestring budget. Without a robust framework, band-aid fixes often get thrown on top of a shaky foundation. As a company grows, stability and expandability problems can hinder the productivity of the business. These badly designed environments need careful assessment, intelligent strategic planning, and wide technical knowledge to evolve to a network architecture able to provide the solid foundation to handle current business demands and facilitate future expansion.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller businesses need guidance and technical education to navigate through an ever more complex array of product alternatives available for accelerating business success and improving efficiency. Businesses do not need a network engineer who is attempting to sell a specific vendor's technology. Network consulting and product selling can result in a situation where the recommended solution is designed around a profitable product instead of the genuine requirements of a client. Progent avoids these conflicts by offering just services instead of products. This enables Progent to align technical expertise with the real interests of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, range of IT experience, refined remote support software, and understanding of enterprise networking allow offices to avoid the pitfalls associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of real-world industry background, at the forefront of IT service, performing a broad variety of IT projects for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting personnel. This means that you get not only expert technical help, but also a support engineer with field-tested methods for using technical knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises visits per minute. Consequently, you owe exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no minimum charge and requires no retainer for services delivered during normal working hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for fast repairs so you won't be forced to allow simple problems to fester.

  • Complete Records of Delivered Services
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or local support firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports transmitted by every consultant to every client. The practice of detailing and organizing support records results in more efficient support and avoids a slew of common problems such as when a support customer is virtually held hostage to a consultant who wonít release vital service information.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to provide 24x7 remote tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating possible problems before they result in lost productivity, network monitoring can keep your information network from stressful and expensive availability losses.
How Does My Business Start Receiving Online Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.

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