Fast Online Support for Chicago IT Networks
Immediate Online Consulting for Chicago SystemsFor organizations in Chicago or anywhere in Illinois, Progent provides online support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security consultants to help with advanced security architecture and diagnostic jobs.

Progent's online technical support experts provide excellent leverage because they have the real-world background and have access to the advanced technology needed to solve the majority of information system problems rapidly. This reduces direct costs since service calls use up minimal chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your company benefits additionally with incidental costs by minimizing or avoiding system downtime and associated costs due to business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's advanced online technical support know-how is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's billing model for remote support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the services that you receive. In contrast to many remote support organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing avoid scenarios where quick solutions somehow end up as substantial bills. Progent's skill at solving technical issues efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of customized technologies and field-proven methodologies that allow the highest degree of effectiveness for online technical support and repair for computer networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's remote service group to access your system without compromising corporate security.

Progent's powerful service reporting application includes comprehensive histories for the service that Progent's clients have been provided. Progent's team service personnel have access to the specifics of services delivered to every Progent client by any Progent consultant. This archive of anomalies and resolutions is stored as a conveniently retrievable support knowledge base that enables Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's extensive list of accreditations and working relationships with major industry leaders including Cisco and Microsoft open up other extensive technical databases and permit priority access to vendors' internal engineering staff with the result that Progent's online consulting specialists can find optimal resolutions in the least time.

Online support services available from Progent to companies in Chicago and throughout the state of Illinois include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology used by many of the industry's leading enterprises. The ProSight suite of network monitoring and management services addresses all critical areas of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with legal and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, apps and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver centralized management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that require important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so any looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover quickly after a ransomware attack. Progent will work with you personally to collect information about your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup/recovery system that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT projects. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables customers to execute critical initiatives within budget and on time. Progent's special online engineering solutions include:

  • Call Center Services
    Progent's Call Center service options for companies with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Call Center outsourcing support services are designed for companies who don't have the budget to support an in-house Help Desk but who need quick response from a dependable Help Desk with professional telephone support as well as the expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk or revamping your current organization, evaluating or customizing Help Desk software to handle the unique requirements of your company, or providing temporary online staff to reinforce your internal Call Center group during high-demand situations such as software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk staff of experienced information technology consultants provides your workers in Chicago or anywhere in the state of Illinois rapid access to a large network service resource with substantial background delivering telephone-based support and online repair service for computer environments powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk perception as a major driver of company success, and Progent's policy is to solve and not simply document technical issues.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Experts Group can supply online professional engineering support and education in specific application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and MS Office Excel. To learn additional information about Progent's consulting, custom programming, and education services, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver companies in Chicago, or anywhere in the state of Illinois, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so that your computer support is proactive rather than reactive. By anticipating possible issues before they evolve into full-scale emergencies, automated monitoring can minimize disruptive and expensive service failures. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks that incorporate multiple operating systems.
How Your Chicago Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent. For offices and startups in Chicago or anywhere in the state of Illinois, Progent's online computer support specialists can deliver professional and affordable IT help whenever your business needs it. More than a decade of providing remote tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote access technology to repair network problems rapidly while eliminating the cost and lost productivity associated with on-premises service visits.

Even if your Chicago business has a local freelance support technician or employs a full time IT staff that can handle the majority of network problems, Progentís Microsoft certified consultants can offer a convenient and transparent virtual extension of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to fix unexpected network crises or particularly complicated integration projects.

Advantages of Progent's IT Support for Businesses in Chicago
Progent's online network troubleshooting services enable your Chicago business to experience the benefits of immediate, expert IT support without the cost of managing an in-house IT organization. Your information system will acquire added business value by becoming more reliable, productive, and protected. Benefits to your company include:

  • Seamless virtual expansion of your local IT resources
    For most companies in Chicago and throughout Illinois, nearby computer service providers, whether made up of freelance consultants or an in-house IT staff, can take care of the majority of technical issues. However, major troubles might spring up when local support personnel are too busy or unavailable, and some problems may involve technology that is unfamiliar to your local service people. In these situations, Progent's online support professionals provide a convenient, quick, and affordable solution to augment your regular help and to transfer useful knowledge to increase your capability to handle future problems in-house.

  • Reduced Dependence on Freelance Consultants
    For network maintenance, smaller offices often depend on individual freelance consultants. Although independent consultants carry less internal costs than larger service firms and can afford to charge marginally less, they are sometimes overbooked, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the absence of backup help may require your company to go without help during an IT crisis. As your network expands, network unavailability and problems with vital software become more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers an on-call source of reserve support experts to make sure your IT system stays available.

  • Create a Scalable Basis for Smooth Growth
    Organizations often begin with an IT system created on a shoestring budget. Without a strong framework, slap-dash repairs can get thrown on top of an unstable foundation. When a network grows, reliability and expandability issues can impede the success of the business. These poorly designed systems need careful assessment, smart strategic planning, and extensive IT knowledge to evolve to a system infrastructure that can offer the stable foundation to handle critical business demands and simplify downstream growth.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller companies require guidance and technical training to negotiate an increasingly complex array of product options available for accelerating business growth and enhancing efficiency. These companies hardly need a network engineer who is trying to earn a commission on a specific vendor's products. IT support and product sales can lead to a scenario where the proposed solution is built around a profitable technology rather than the genuine requirements of a client. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to align IT consulting with the real needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT knowledge, refined remote support software, and familiarity with corporate IT enable companies to avoid the limitations of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of real-world professional background, in the trenches of network service, executing a wide variety of IT tasks for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support personnel. This guarantees that you get not only world-class technical capability, but also a support engineer with proven methods for using technical knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site visits by the minute. As a result, you are billed just for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for services provided during regular business hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you will not be tempted to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces few competitors. Companies who utilize trusted freelance consultants or who maintain in-house IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, secure, and efficient.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few support companies to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, network monitoring can keep your information network from stressful and expensive availability disruptions.
How Does My Business Begin Receiving Remote Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.















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