Fast Online Help for Chicago IT Networks
Fast Online Support for Chicago NetworksFor organizations located in Chicago or anywhere in Illinois, Progent provides online support for information systems powered by Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft qualified consulting experts have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with challenging networking issues, as well as the services of CISA and CISSP-accredited security engineers to help with high-level security design and troubleshooting issues.

Progent's online technical support engineers provide excellent value because they possess the practical experience and are equipped with the advanced tools necessary to resolve the majority of information system problems rapidly. This lowers immediate expenses since service calls accumulate minimal billable minutes. Online support also eliminates the expense of sending an engineer to your office. Your organization benefits even more in incidental costs by reducing or eliminating system downtime and related costs due to business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting experience is especially valuable for businesses that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you are charged just for the services that you receive. Unlike typical remote support companies, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing save you from situations where fast solutions manage to turn into major bills. Progent's skill at handling problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-tested processes which permit the maximum level of effectiveness for remote engineering help and troubleshooting for information systems of all sizes. Progent offers safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's Technical Response Center to communicate with your environment remotely without compromising system security.

Progent's sophisticated service database system maintains extensive documentation for the service that Progent's customers have received. Progent's authorized service personnel have access to the history of all help rendered to each Progent client by any consultant. This history of problems and fixes is structured as a readily accessible proprietary knowledge base that enables Progent's online support engineers to share their experiences company-wide to ensure that the quality of Progent's support grows over time. Progent's high-level accreditations and formal relationships with important industry leaders such as Cisco and Microsoft open up other massive support knowledge bases and permit quick response from vendors' in-house engineering staff so Progent's remote consulting specialists are able to find the best solutions in the least time.

Remote support services available from Progent to companies in Chicago and throughout the state of Illinois include:

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these important areas of computer technology allows customers to execute critical projects within budget and on time. Progent's project-based online consulting services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk programs for organizations with networks that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing services are intended for companies who don't have the budget to support an internal Help Desk Call Center but who want quick response from an effective Help Desk Call Center with proficient telephone support plus the technical depth to escalate the most challenging tasks to advanced consultants.

    Progent's Help Desk Call Center consulting support can guide you in building an effective new Call Center or improving your established one, selecting or enhancing Help Desk software to meet the special needs of your business, or providing occasional phone support personnel to supplement your in-house Help Desk team to deal with high-demand events such as software migrations, mass updates, or rolling out new business software.

    Progent's Help Desk Call Center team of seasoned network experts offers your workers in Chicago or anywhere in the state of Illinois instant communication with a dependable network service resource with years of background delivering phone consulting and online repair service for IT systems that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's focus is to give the Call Center perception as a major driver of company success, and Progent's target is to resolve and not simply track network issues.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts staff offers phone-based and in-depth engineering support and education in key application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for familiar Microsoft business applications such as CRM, MS Project, Microsoft Office Word, and Excel. For more information concerning Progent's expertise, custom development, and training offerings, visit Progent's Applications Experts Group.

  • Remote Network and Server Monitoring Support
    Progent offers businesses in Chicago, or anywhere in the state of Illinois, remote computer system monitoring support powered by System Center Operations Manager (SCOM), configured by Progent for your business so that your network maintenance is proactive and automated. By anticipating potential issues before they evolve into crashes, proactive monitoring can minimize disruptive and expensive information system breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X systems, Windows networks, or environments that incorporate a combination of platforms.
How Your Chicago Business Can Contact Progent's Online Support Experts
To contact Progent about urgent online support with Microsoft, Mac OS X, or Linux networks, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Chicago or throughout the state of Illinois, Progent's phone-based computer support engineers can deliver expert and cost-effective IT support the instant your business needs it. Long experience providing online repair services has led to Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity tools to solve network problems rapidly while eliminating the expense and lost time associated with on-premises service calls.

Even if your Chicago business has a regular freelance consultant or maintains a full time IT staff that know how to deal with common computer issues, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to resolve sudden network crises or particularly complicated integration projects.

Features of Progent's Online Computer Support for Chicago
Progent's phone support, remote repair, network security consulting, and network administration services offer offices in Chicago or anywhere in the state of Illinois unparalleled leverage for your support budget. Whether you require one-time telephone support and remote network repair or full-time Help Desk Call Center support and network administration, Progent's experts can deliver your office enterprise-level IT support while allowing you to eliminate the cost and hassle of maintaining a large in-house IT staff. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, breadth of technical expertise, refined remote support software, and familiarity with enterprise networking allow offices to avoid the limitations associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average longer than a decade of real-world professional experience, in the trenches of IT service, performing a broad range of technical projects for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support personnel. This ensures that you get not just expert technical help, but also a support engineer with proven methods for using technical knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person help per minute. As a result, you are charged exclusively for received support. Progent does not demand a higher rate for off-hours or urgent support, and within California or in areas where Progent offers on-site support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no startup charge and asks no retainer for services provided during regular business hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you will not be forced to allow less critical problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small service organizations who offer minimal documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation transmitted by each staff member to each client. The discipline of detailing and archiving support records results in more effective support and eliminates a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to offer round-the-clock network tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing possible issues before they cause lost productivity, network monitoring can save your IT network from painful and costly availability disruptions.
How Does My Business Begin Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.

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