Immediate Remote Troubleshooting for Chicago Computer Networks
Immediate Remote Technical Support for Chicago NetworksFor companies located in Chicago or anywhere in the state of Illinois, Progent provides remote technical support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with complex networking problems, plus the services of CISSP and CISM-accredited security engineers to help with high-level security architecture and diagnostic jobs.

Progent's online support experts offer excellent leverage because they have the practical background and are equipped with the advanced tools necessary to resolve the majority of network issues rapidly. This reduces immediate expenses since service calls accumulate fewer billable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your organization saves even more with incidental expenses by reducing or avoiding network downtime and associated losses resulting from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support know-how is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.

Progent's billing model for online support is designed to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are charged just for the support that you receive. In contrast to many online support companies, Progent asks for no service activation charge or minimum job duration. Progent's one-minute billing unit and clean model for billing do away with scenarios where speedy. minor repairs somehow turn into substantial tabs. Progent's skill at solving technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven processes that permit the highest level of efficiency for online technical support and repair for IT networks of all sizes. Progent offers secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's Technical Response Center to access your company's network remotely without violating corporate security.

Progent's powerful technical support reporting application keeps comprehensive histories describing the support that Progent's clients have received. Progent's staff service personnel have access to the details of assistance provided to each client by any consultant. This database of problems and fixes is organized as an easily exploitable support knowledge base that permits Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support grows over time. Progent's advanced certifications and close associations with important vendors including Cisco and Microsoft open up other massive support databases and allow fast response from manufacturers' internal support staff with the result that Progent's remote service specialists are able to come up with the best resolutions quickly.

Online technical services offered by Progent to companies in Chicago and anywhere in the state of Illinois include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate managed services intended to enable small and medium-size organizations to utilize the same advanced IT solutions used by some of the world's top enterprises. Progent's ProSight series of IT management outsourcing services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete threat lifecycle including protection, detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to deliver centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your Progent consultant so any potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability either to block or recover rapidly from a ransomware incident. Progent will consult with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup system that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for contract information technology programs. Progent's rates for ongoing consulting tasks are set according to the qualifications of the consultants required. Progent's background in these important fields of information technology enables customers to execute major initiatives within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing services are well suited for businesses who lack the budget to assemble and manage an internal Help Desk Call Center but who require quick communication with a dependable Help Desk with proficient phone support as well as the technical depth to escalate complex tasks to advanced engineers.

    Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Help Desk Call Center or enhancing your established organization, evaluating or modifying Help Desk software to handle the particular needs of your company, or providing temporary online personnel to supplement your existing Help Desk Call Center resources to handle high-demand events such as software migrations, major updates, or rolling out new applications.

    Progent's Help Desk Call Center team of experienced information technology experts provides your workers in Chicago or anywhere in the state of Illinois immediate assistance from an efficient technical support group with years of experience offering telephone-based support and online diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk recognition as a solid enabler of business efficiency, and Progent's intent is to resolve rather than merely track IT problems.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Experts staff provides phone-based advanced consulting support and education in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Chicago, or anywhere in the state of Illinois, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your environment so that your computer maintenance is proactive rather than reactive. By uncovering looming trouble spots before they result in network outages, proactive monitoring can minimize disruptive and expensive information system crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments based on multiple OS platforms.
How Your Chicago Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Chicago or throughout the state of Illinois, Progent's phone-based computer support engineers can deliver professional and cost-effective system help the instant your company has to have it. More than 15 years of delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine remote access tools to fix IT problems quickly while avoiding the expense and lost time that comes with on-site support calls.

Even if your Chicago business has a regular freelance consultant or employs an in-house IT staff that know how to handle day-to-day computer problems, Progentís Microsoft certified consultants can still offer a convenient and seamless remote expansion of your local resources for situations when your usual service personnel either don't have the bandwidth or the experience to address sudden system crises or especially challenging integration problems.

Details of Progent's Online Network Support for Chicago
Progent's phone help, remote repair, system security consulting, and system management services offer offices in Chicago or anywhere in the state of Illinois the greatest leverage for your support budget. Whether you need one-time telephone support and Internet-based network repair or ongoing Help Desk outsourcing support and network management, Progent's professionals can provide your organization enterprise-level network support while permitting you to avoid the cost and administration overhead of maintaining a large internal IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT background, refined remote support software, and familiarity with corporate IT enable offices to avoid the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of real-world professional experience, at the front lines of network support, executing a wide range of IT tasks for an extensive array of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting staff. This guarantees that you get not just expert technical help, but also a support engineer with proven approaches for using computer knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person visits per minute. As a result, you are charged just for delivered services. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services delivered during normal business hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick solutions so you won't be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their scope, Progent is able to concentrate on providing high-value skills where Progent faces little competition. Businesses who utilize familiar independent service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and efficient.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to provide 24x7 network monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your information network from painful and costly service disruptions.
How Does Our Company Begin Receiving Remote Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.















© 2002- 2018 Progent Corporation. All rights reserved.