Fast Online Help for Chicago IT Networks
Fast Online Support for Chicago NetworksFor organizations located in Chicago or anywhere in Illinois, Progent provides online support for information systems powered by Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft qualified consulting experts have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with challenging networking issues, as well as the services of CISA and CISSP-accredited security engineers to help with high-level security design and troubleshooting issues.

Progent's online technical support engineers provide excellent value because they possess the practical experience and are equipped with the advanced tools necessary to resolve the majority of information system problems rapidly. This lowers immediate expenses since service calls accumulate minimal billable minutes. Online support also eliminates the expense of sending an engineer to your office. Your organization benefits even more in incidental costs by reducing or eliminating system downtime and related costs due to business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting experience is especially valuable for businesses that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you are charged just for the services that you receive. Unlike typical remote support companies, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing save you from situations where fast solutions manage to turn into major bills. Progent's skill at handling problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-tested processes which permit the maximum level of effectiveness for remote engineering help and troubleshooting for information systems of all sizes. Progent offers safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's Technical Response Center to communicate with your environment remotely without compromising system security.

Progent's sophisticated service database system maintains extensive documentation for the service that Progent's customers have received. Progent's authorized service personnel have access to the history of all help rendered to each Progent client by any consultant. This history of problems and fixes is structured as a readily accessible proprietary knowledge base that enables Progent's online support engineers to share their experiences company-wide to ensure that the quality of Progent's support grows over time. Progent's high-level accreditations and formal relationships with important industry leaders such as Cisco and Microsoft open up other massive support knowledge bases and permit quick response from vendors' in-house engineering staff so Progent's remote consulting specialists are able to find the best solutions in the least time.

Remote support services available from Progent to companies in Chicago and throughout the state of Illinois include:

Additional Support Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special IT programs. Billing rates for longer-term development or consulting projects are set based on the level of expertise of the engineers required. Progent's background in these important areas of computer technology allows clients to complete critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:
  • Help Desk Expertise
    Progent's Help Desk Call Center service options for organizations with networks that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing services are designed for businesses who don't have the resources to support an internal Help Desk Call Center but who need quick response from an efficient Help Desk with professional telephone support as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Help Desk consulting expertise can support you in creating an effective new Help Desk or revamping your current organization, evaluating or customizing Call Center application software to address the particular demands of your business, or adding temporary online personnel to reinforce your in-house Help Desk group to handle demanding events like software migrations, mass updates, or installing brand new business software.

    Progent's Help Desk Call Center staff of veteran information technology experts gives your computer users in Chicago or anywhere in the state of Illinois instant assistance from an efficient support group with years of background delivering telephone-based support and online repair service for networks powered by Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center recognition as a major enabler of business success, and Progent's aim is to solve rather than simply document IT problems.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting staff offers remote advanced engineering expertise and education in special application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom development, and education for Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office Word, and Office Excel. To learn more about Progent's consulting, programming, and training services, visit Progent's Business Application Experts Group.

  • Remote Network and Server Monitoring Support
    Progent can provide businesses in Chicago, or anywhere in the state of Illinois, remote network and server monitoring services based on System Center Operations Manager (SCOM), enhanced by Progent for your business so that your IT maintenance is proactive and automated. By anticipating emerging trouble spots before they grow into full-scale emergencies, remote monitoring can ward off inconvenient and expensive information system crises. Progent can also use network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft environments, or environments that support a mix of operating systems.
How Your Chicago Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency remote assistance with Microsoft, Apple Mac, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Chicago or anywhere in the state of Illinois, Progent's phone-based computer support engineers can deliver professional and economical IT support whenever your company requires it. Long experience offering online tech support has led to Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune online access technology to solve network problems quickly while eliminating the cost and lost productivity associated with in-person service visits.

Even if your Chicago organization deals with a local freelance support technician or maintains an in-house organization that know how to deal with ordinary computer issues, Progentís Microsoft certified consultants can still offer an easy and seamless remote extension of your local resources for situations when your regular IT support personnel either lack the availability or the expertise to handle unexpected network emergencies or especially complex integration problems.

Details of Progent's Remote Computer Services for Chicago
Progent's online support, remote repair, system security consulting, and system management services offer companies in Chicago or anywhere in the state of Illinois the greatest leverage for your support investment. Whether you need occasional phone support and remote troubleshooting or full-time Help Desk outsourcing services and system administration, Progent's professionals can provide your office enterprise-level IT support while allowing you to avoid the expense and administration overhead of maintaining a large in-house IT staff. Highlights of Progent's online help services include:

  • Immediate Telephone Access to Microsoft Certified Professionals
    Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to businesses in Chicago and is also ideal for customers in more remote areas of Illinois that lack technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Partner support company, Progent has access to a wide array of Microsoft support tools, technical databases, and on-going education.

  • By the Minute Billing to Minimize Costs
    Progent offers remote support on a per-minute billing plan, so you pay only for the services you receive. Progent requires no minimum fee for online help and requires no monthly retainer for services delivered during normal business hours. This protects you from facing big bills for quick repairs.

  • Access to Cisco Network Infrastructure Specialists
    As a Registered Partner for Cisco, Progent can provide the services of authorized professionals who have skill in designing, deploying, and troubleshooting networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and secure connectivity for local and remote networking.

  • Application Experts Team
    Progent's basic consulting offerings include system integration, MS Exchange Server expertise, system security design, and Help Desk Call Center services. Progent's Experts Team can provide world-class consulting expertise in critical application areas. Help offered by the Application Experts Group includes:
    Dynamics GP/Great Plains Consulting and Programming
    MS Project Training
    Microsoft Office Excel and Office 365 Excel Consulting and Programming
    Microsoft Office Word and Office 365 Word Support
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Sun Solaris Support
    Microsoft SQL 2016 Software Development and SQL Server 2014 Application Programming and Troubleshooting
    Oracle Database Administration and Software Programming
    MySQL Project Management and Software Development
    Apple Mac Support
    Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging

    By offering a convenient one-stop source for network generalists and application experts, Progent can deliver timely, inexpensive, and comprehensive information technology solutions that address the special needs of your company.

  • Advanced Online Access Tools
    Protected online access permits Progent's service professionals to observe exactly what your customers see. This makes it easier to find fast fixes to problems that could otherwise demand an expensive onsite visit. Cutting-edge remote connectivity tools and expert technicians combine to enable Progent to repair most IT problems quickly and economically. Progent is a pioneer in offsite support and automated network monitoring.

  • Compatibility with Mainstream VPN Products
    Progent supports safe VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.

  • Round-the-Clock Service for Maximum Network Availability
    For organizations with mission-critical applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum system availability.

  • Help Desk Outsourcing
    Progent's Help Desk outsourcing programs are designed especially for budget-constrained offices whose workers require instant recourse to a Help Desk service with expert telephone support and full escalation ability.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, breadth of IT expertise, fine tuned support tools, and understanding of corporate IT allow offices to escape the limitations of excessive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of hands-on professional experience, at the front lines of network service, executing a broad variety of technical tasks for a large mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This means that you get not just world-class IT help, but also a consultant with field-tested approaches for applying computer knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site help by the minute. Consequently, you are billed exclusively for received support. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for services provided during regular business hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for quick repairs so you will not be forced to allow simple problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or local support organizations who provide minimal documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports transmitted by each staff member to every customer. The discipline of detailing and archiving service records results in more efficient support and avoids a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to provide 24x7 system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing possible issues before they cause downtime, network monitoring can keep your IT network from stressful and expensive service losses.
How Does Our Company Start Getting Online Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.

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