Immediate Online Troubleshooting for Chicago Information Networks
Immediate Phone Consulting for Chicago SystemsFor companies in Chicago or anywhere in the state of Illinois, Progent provides remote help for information systems based on Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft certified consulting experts have provided remote support to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex networking issues, as well as the assistance of CISSP-certified security engineers to help with high-level security architecture and diagnostic issues.

Progent's online support engineers provide excellent leverage because they have the real-world background and are equipped with the advanced technology necessary to solve the majority of network problems rapidly. Efficient support reduces direct costs since solutions require fewer billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your office. Your company saves additionally with indirect expenses by minimizing or eliminating network outages and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive online technical support expertise is particularly valuable for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's billing model for remote support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the services that you actually get. In contrast to typical online support firms, Progent asks for no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for pricing do away with scenarios where speedy. minor solutions somehow end up as big bills. Progent's penchant for dealing with problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of optimized tools and proven processes which ensure the highest level of efficiency for remote consulting and troubleshooting for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's remote service group to connect to your network without violating corporate security.

Progent's proven service database system stores comprehensive records of the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of assistance delivered to each Progent customer by every consultant. This archive of issues and solutions is organized as a readily searchable support knowledge base that enables Progent's remote support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of certifications and close partnerships with key industry leaders such as Cisco and Microsoft open up additional massive technical databases and permit quick response from vendors' in-house product engineers so Progent's online consulting experts can come up with the most efficient resolutions quickly.

Remote support services provided by Progent to businesses in Chicago and anywhere in the state of Illinois include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and medium-size organizations to benefit from the same advanced technology deployed by many of the industry's leading enterprises. The ProSight portfolio of network management outsourcing services covers all critical facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, applications and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these special areas of computer technology allows clients to execute major initiatives within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Services
    Progent's Call Center service options for businesses with environments that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are intended for companies who lack the resources to create an internal Call Center but who need fast communication with a dependable Help Desk Call Center with proficient phone assistance as well as the ability to escalate the most challenging tasks to high-level consultants.

    Progent's Call Center consulting services can assist you in building an efficient new Help Desk or enhancing your current organization, identifying or enhancing Help Desk application software to meet the particular demands of your business, or providing occasional online personnel to work with your in-house Help Desk Call Center team to handle unusually busy scenarios like software migrations, mass upgrades, or installing new business software.

    Progent's Help Desk staff of experienced information technology professionals offers your workers in Chicago or anywhere in the state of Illinois quick access to an effective technical support resource with substantial background delivering phone support and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux components. Progent's focus is to earn the Help Desk recognition as a crucial contributor to company efficiency, and Progent's intent is to fix and not merely annotate technical problems.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting staff provides remote advanced consulting expertise and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and MS Office Excel. For more about Progent's consulting, programming, and education offerings, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Chicago, or anywhere in the state of Illinois, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your business so your network maintenance is proactive and automated. By anticipating looming problems before they grow into downtime, proactive monitoring can head off inconvenient and expensive network breakdowns. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple Mac systems, Microsoft Windows networks, or environments that incorporate a combination of operating systems.
How Your Chicago Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency phone-based help with Microsoft Windows, Mac OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and startups in Chicago or throughout the state of Illinois, Progent's phone-based network support engineers are ready to deliver expert and cost-effective system help whenever your business needs it. Long experience providing online tech support has earned Microsoft Gold status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to solve computer problems rapidly while eliminating the cost and lost productivity associated with in-person support calls.

Even if your Chicago company deals with a regular freelance consultant or employs a full time IT staff that can handle day-to-day computer problems, Progentís Microsoft certified engineers are available to provide a convenient and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the availability or the experience to deal with unexpected system emergencies or especially complex integration problems.

Advantages of Progent's IT Support for Businesses in Chicago
Progent's online technical help services enable your Chicago company to enjoy the benefits of immediate, expert IT support without the cost of managing a full-time IT staff. Your network will derive greater strategic worth by being increasingly reliable, productive, and protected. Benefits to your business include:

  • Convenient virtual expansion of your on-site IT resources
    With most companies in Chicago or anywhere in Illinois, nearby computer service providers, whether consisting of freelance consultants or a full-time maintenance staff, can deal with typical technical problems. On the other hand, major troubles may occur when local resources are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your local support personnel. In these situations, Progent's on-call support specialists provide a convenient, quick, and economical way to supplement your local help and to pass on valuable knowledge to increase your ability to resolve downstream issues in-house.

  • Less Reliance on Freelance Consultants
    For IT support, smaller businesses often rely on individual freelance consultants. While freelance consultants have less internal costs than big consulting companies and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in training, the lack of fallback help may force your business to wait for help during an IT crisis. As your company expands, network downtime and problems with critical applications become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a reliable source of backup support expertise to insure your network stays up and running.

  • Create a Solid Basis for Seamless Growth
    Businesses often start with an IT system implemented on a modest budget. Lacking a robust infrastructure, slap-dash fixes often get thrown on top of an unstable foundation. When a network grows, reliability and expandability problems can hinder the success of the business. Such poorly built environments need careful analysis, intelligent strategic planning, and broad-based technical expertise to upgrade to a network infrastructure that can provide the solid foundation to meet vital business demands and ease future expansion.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller organizations require guidance and technical training to navigate through an increasingly complex array of technology alternatives capable of accelerating business success and enhancing productivity. These companies do not need a network consultant who is motivated to resell a specific vendor's products. IT support and product selling can result in a scenario where the recommended solution is built around a predetermined technology rather than the true requirements of a business. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to align IT expertise with the real needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, depth of technical background, fine tuned remote support software, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of real-world industry background, in the trenches of network support, performing a wide range of technical projects for an extensive array of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting team. This means that you get not only world-class IT skills, but also a support engineer with field-tested approaches for using computer knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises visits per minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and asks no retainer for services provided during regular working hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast fixes so you won't be forced to allow less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent faces few competitors. Businesses who work with familiar independent service providers or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, secure, and productive.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By revealing possible problems before they result in downtime, network monitoring can save your information network from painful and expensive availability losses.
How Does My Business Begin Receiving Remote Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.



© 2002- 2018 Progent Corporation. All rights reserved.