Fast and Affordable Online Troubleshooting for Chicago Information Networks
Urgent Remote Help for Chicago SystemsFor businesses located in Chicago or anywhere in Illinois, Progent provides remote help for information systems based on any mix of Microsoft Windows, Cisco, Mac, or Linux platforms. Progent's Microsoft certified consulting experts have delivered online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle challenging networking problems, plus the assistance of CISSP and CISM-certified security consultants to help with advanced security design and diagnostic jobs.

Progent's remote technical support experts provide excellent leverage because they have the practical background and have access to the sophisticated technology necessary to solve the majority of network problems quickly. This lowers direct costs because solutions use up fewer billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your organization saves even more with incidental expenses by reducing or avoiding system downtime and related costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive remote consulting experience is especially valuable in environments that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.

Progent's billing model for remote help is structured to leverage your IT service investment. Progent bills by the minute for telephone-based consulting, so you are billed only for the support that you actually get. Unlike typical remote service firms, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and simple model for billing do away with situations where speedy. minor solutions somehow end up as substantial invoices. Progent's penchant for solving problems quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an array of optimized technologies and field-tested methodologies which permit the highest level of effectiveness for remote help and troubleshooting for IT networks of any size. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's remote service group to access your company's environment remotely without violating network security.

Progent's advanced technical support reporting system keeps thorough records describing the service that Progent's customers have been provided. Progent's staff service personnel have access to the history of support delivered to every Progent client by every Progent engineer. This history of problems and repairs is structured as a readily searchable support knowledge base that permits Progent's online support engineers to communicate their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced certifications and close relationships with major technology companies including Cisco and Microsoft open up other vast technical databases and permit quick access to vendors' in-house support staff so Progent's online consulting experts are able to find the best solutions quickly.

Online technical support services provided by Progent to businesses in Chicago and throughout the state of Illinois include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a line of low-cost, fixed-price managed services designed to allow small and medium-size businesses to utilize the same cutting-edge technology used by some of the world's top corporations. ProSight managed services address all critical areas of modern networking including email protection, security and compliance, disaster recovery, and infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to provide centralized management and comprehensive security for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the complete threat lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, apps and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of vital assets that power your information system. When ProSight Systems Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your Progent engineering consultant so that any looming problems can be addressed before they can impact productivity Learn more details about ProSight Systems Watch server and desktop management services.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for special IT programs. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these important fields of information technology allows customers to complete major projects within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are ideal for businesses who lack the budget to support an internal Help Desk but who need fast response from a reliable Help Desk Call Center with proficient phone support as well as the ability to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Call Center consulting support can assist you in establishing an efficient new Call Center or enhancing your current organization, identifying or customizing Help Desk application software to address the unique needs of your company, or providing temporary phone support staff to reinforce your existing Help Desk resources to deal with high-demand scenarios such as software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of seasoned network consultants gives your computer users in Chicago or anywhere in the state of Illinois instant assistance from a reliable technical support resource with substantial experience providing telephone-based support and online diagnostics for IT systems based on Windows, Cisco, Mac OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk the reputation as a solid enabler of business performance, and Progent's intent is to fix instead of merely record network problems.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts Group offers remote and in-depth consulting support and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, MS Word, and MS Excel. For additional information about Progent's consulting, programming, and training offerings, refer to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in Chicago, or anywhere in the state of Illinois, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your business so your network maintenance is proactive rather than reactive. By detecting emerging issues before they grow into network outages, automated monitoring can avoid stressful and costly information system breakdowns. Progent can also utilize network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac networks, Windows systems, or networks that support a mix of OS platforms.
How Your Chicago Business Can Contact Progent's Online Support Experts
To contact Progent about emergency online help with Windows, Mac OS X, or Linux networks, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Chicago or anywhere in the state of Illinois, Progent's online computer support specialists can deliver professional and cost-effective system support the instant your organization has to have it. More than 15 years of offering online technical assistance has led to Microsoft Gold Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine remote access technology to repair network problems quickly while eliminating the cost and lost time that comes with in-person support calls.

Even if your Chicago company works with a regular independent consultant or maintains a full time IT staff that know how to deal with typical network issues, Progentís Microsoft certified engineers can provide an easy and seamless remote expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the experience to deal with unexpected system crises or especially challenging integration projects.

Benefits of Progent's Network Help for Companies in Chicago
Progent's online support services allow your Chicago business to have the benefits of on-call, expert IT support without the expense of maintaining a full-time IT organization. Your information system will acquire greater business value by becoming more reliable, productive, and protected. Benefits to your business include:

  • Seamless virtual extension of your on-site support resources
    For most organizations in Chicago or anywhere in Illinois, nearby computer service resources, whether made up of outside consultants or a full-time IT staff, can deal with the majority of technical problems. However, major troubles sometimes strike when local resources are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your usual service technicians. In these instances, Progent's on-call support professionals give you a convenient, fast, and affordable solution to supplement your local resources and to transfer valuable knowledge to increase your ability to deal with downstream issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For network maintenance, smaller businesses commonly depend on independent freelance consultants. Although freelance consultants carry smaller overhead than big support firms and can afford to charge lower rates, they are often overbooked, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another customer, sick, on vacation, or in training, the lack of fallback personnel may require your company to go without help during an IT crisis. As your business grows, network downtime and trouble with critical software are more costly. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers a reliable source of reserve service experts to insure your IT system remains available.

  • Create a Scalable Foundation for Smooth Expansion
    Businesses typically start with an information architecture created on a modest budget. Without a proper framework, slap-dash fixes can get thrown onto an unstable foundation. When a company grows, reliability and scalability problems can impede the productivity of the business. Such badly designed environments need proper assessment, smart strategic planning, and wide IT knowledge to upgrade to a network infrastructure that can deliver the solid foundation to handle vital business demands and ease future growth.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller offices require guidance and technical education to navigate through an increasingly complex array of product alternatives available for promoting business success and enhancing efficiency. These companies hardly need a computer engineer who is motivated to earn a commission on a specific vendor's products. Network consulting and product selling can result in a scenario where the proposed solution is designed around a profitable technology rather than the genuine needs of a business. Progent eliminates these conflicts by offering only services instead of products. This allows Progent to match IT consulting with the real needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, breadth of IT knowledge, refined support software, and understanding of corporate IT enable companies to avoid the pitfalls of excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of real-world professional experience, at the front lines of IT service, executing a broad variety of IT tasks for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting team. This guarantees that you get not only expert technical help, but also a consultant with field-tested approaches for applying technical knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site visits per minute. Consequently, you pay only for delivered services. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for support services delivered during regular business hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you won't be tempted to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their scope, Progent can focus on offering high-value services where Progent faces few competitors. Businesses who work with trusted freelance consultants or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more robust, protected, and productive.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to offer 24x7 remote tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By anticipating possible issues before they cause downtime, network monitoring can save your IT network from painful and expensive service losses.
How Does My Business Start Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.

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