Urgent Remote Technical Support for Chicago UNIX, Linux, or Solaris SystemsFor small and midsize businesses in Chicago or anywhere in Illinois, Progent offers technical support for computer systems powered by UNIX or Linux or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (See Progent's client testimonials). Progent also offers the expertise of CCIE-qualified network specialists for complex infrastructure problems, as well as the assistance of CISSP-accredited security consultants to handle advanced security architecture and business continuity preparedness.

Progent's online technical support engineers represent excellent leverage due to the fact that they have the practical experience and the sophisticated technology to resolve most information system problems rapidly. This reduces immediate expenses because solutions take up a smaller number of billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization saves even more in indirect costs by minimizing or eliminating system downtime and associated losses resulting from business disruption, upset clients, idle employees, and distracted management.

Progent's pricing policy for remote support is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the services that you receive. In contrast to typical online service firms, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and clean policy for pricing avoid situations where fast repairs somehow turn into major invoices. Progent's penchant for handling technical issues efficiently translates into your company spending less money.

Progent's Remote Support Tools
Through years of experience, Progent has fine tuned an array of customized technologies and field-tested processes which permit the maximum level of effectiveness for online help and repair for small company information systems. Progent provides safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access enables the engineers of Progent's online support team to access your company's network remotely without breaching corporate security.

Progent's sophisticated customer support database system includes comprehensive documentation for all service that Progent's customers have been provided. Progent's staff service personnel have access to the history of assistance delivered to every customer by any Progent consultant. This archive of problems and responses is organized as a conveniently accessible internal knowledge base that enables Progent's remote support engineers to communicate their experiences company-wide to make sure that the value of Progent's support services grows over time. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft permit access to other vast support databases and permit quick response from manufacturers' internal engineering staff with the result that Progent's remote service specialists are able to find optimal solutions quickly.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Technical Support from Progent
To access Progent's phone services in Chicago or anywhere in Illinois or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Emergency Support.

Phone-based Support Services Available from Progent
Progent's phone-based technical support professionals offer advanced credentials in an extensive array of disciplines. This breadth of technical skills enables Progent's consultants to tackle virtually any emergency likely to occur in a small company network. Credentials earned by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, CCDA and CCDP.

To provide assistance to businesses with mixed-platform networks, Progent also provides the services of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based support available from Progent to small businesses in Chicago and anywhere in the state of Illinois include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X online support services cover a wide spectrum of computer technology including system architecture, messaging solutions, network and operational security, UNIX/Linux and Windows integration, VMware technologies for server consolidation and simplified management, and transitioning from legacy applications to current MS Windows or Linux-based solutions. Progent's team-based methodology for resolving network issues promotes quick escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support costs.

    Progent's UNIX and Linux consultants can provide emergency online help for analyzing problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:

    Major Linux versions for which Progent offers expertise include:

  • Contact a Cisco CCIE for Complex Network Problem Solving
    Cisco Engineers for Chicago, IllinoisThe Cisco Certified Internetwork Expert credential is the highest recognition for network engineers, and validates a consultant's network technology skills at the expert level. CCIEs can deal with the most stubborn issues surrounding network infrastructure planning, integration, administration, security, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS Software network management utilities and coming up with alternate approaches or identifying software patches. Cisco CCIEs provide excellent cost-effectiveness because their depth of experience allows them to resolve even the most difficult problems quickly. In typical cases, less seasoned engineers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Few consulting organizations make CCIEs available to assist small and medium sized companies. Progent can provide fast phone access to a Cisco-qualified CCIE so your company can receive timely help for severe network infrastructure problems that are hurting business productivity but are beyond the comfort zone of your local network maintenance resources. Progent's Cisco-qualified CCIE support experts can interface to your environment by means of sophisticated remote troubleshooting tools in order to provide efficient, secure, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling family of infrastructure devices including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst Series switches, plus VPN solutions.

  • Certified Windows Experts
    Windows Expertise for Chicago, IllinoisProgent's Microsoft-qualified online service professionals can provide computer troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your business the assistance of consulting professionals who can help you with a wide range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2016 Server migration, Exchange 2013 consulting, Microsoft Exchange 2010 management, SharePoint 2013 application development, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server training, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a broad range of online PC desktop support including Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP and ISSAP Qualified System Security Specialists
    CISSP Certified System Security Engineers for Chicago, IllinoisProgent's qualified CISM and CISSP network security engineers can provide a range of system protection services to bolster the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or help your business to recuperate quickly after a serious penetration. Security support services offered by Progent include: in depth security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm attacks; integrating firewalls; designing secure mechanisms for remote and mobile communication; protecting your messaging system from spam and directory harvest attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote consulting to help businesses of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that combine local resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Special Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for special projects that small companies frequently request. Progent's rates for longer-term consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these special areas of information technology allows clients to execute critical projects within budget and on schedule. Progent's project-based online engineering services include:
  • Call Center Expertise
    Progent's Call Center service offerings for small organizations with networks that incorporate UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Call Center outsourcing services are intended for smaller organizations who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who need fast response from an effective Help Desk with professional phone assistance as well as the technical depth to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a seamless extension of your established Help Desk staff. Progent's Virtual Help Desk Call Center can serve as an escalation alternative to resolve the most difficult network issues, or be ready in overflow circumstances when your other support engineers are overwhelmed.

    Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Help Desk or improving your existing one, selecting or customizing Help Desk Call Center application software to handle the special needs of your company, or providing occasional phone support staff to supplement your in-house Help Desk Call Center resources to deal with high-demand events such as software transitions, mass updates, or installing brand new business software.

    Progent's Help Desk team of seasoned network consultants provides your workers in Chicago or anywhere in the state of Illinois quick contact with an effective support group with substantial experience providing telephone-based consulting and online repair service for computer environments that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center recognition as a significant driver of business performance, and Progent's target is to resolve and not simply report technical issues.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting staff provides remote and in-depth engineering support and training in special business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and training for popular Microsoft business applications such as CRM, MS Project, MS Word, and MS Office Excel. To find out additional information concerning Progent's consulting, customization, and training offerings for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Mac professionals can support the imaginative elements of Mac systems by offering remote consulting support and education in imaging, audio, and motion video. Progent's consultants offer assistance in a variety of Apple Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special jobs like scanning or digitizing audio or video or putting together an audio/video production facility.

    Online Network Monitoring Services
    Progent offers businesses in Chicago, or anywhere in the state of Illinois, online network monitoring services powered by Microsoft Operations Manager, enhanced by Progent to suit your business so your computer maintenance is proactive rather than reactive. By spotting potential problems before they cause crashes, system monitoring can head off disruptive and costly service breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Mac OS X systems, Windows environments, or environments that incorporate a combination of platforms.

How Your Chicago Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent online assistance with UNIX, Linux, Sun Solaris, or Mac OS X networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent.

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