Immediate Phone Support for Chicago UNIX, Linux, or Sun Solaris NetworksFor small companies located in Chicago or anywhere in the state of Illinois, Progent offers help for networks based on UNIX or Linux or for environments that include a mix of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in every state in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for challenging connectivity issues, as well as the assistance of CISSP and CISM-accredited security engineers to handle advanced security design and business continuity preparedness.

Progent's remote support engineers represent excellent leverage because they have the real-world background and the advanced technology to solve the majority of information system problems rapidly. Efficient support lowers direct expenses because service calls accumulate fewer chargeable minutes. Remote help also eliminates the expense of sending an engineer to your location. Your company benefits additionally in indirect expenses by reducing or avoiding network downtime and related costs resulting from business disruption, disgruntled clients, unproductive workers, and distracted management.

Progent's billing model for online support is designed to get the most out of your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged only for the support that you receive. In contrast to many remote service organizations, Progent requires no initialization fee or minimum payments. Progent's per-minute granularity and clean model for pricing eliminate situations where quick repairs manage to end up as big bills. Progent's penchant for disposing of problems efficiently results in your company saving money.

Progent's Online Support Tools
Through years of experience, Progent has refined a set of customized technologies and proven processes that permit the maximum level of efficiency for online consulting and troubleshooting for small business IT networks. Progent offers protected Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to access your system remotely without breaching network security.

Progent's powerful customer support reporting application stores comprehensive records of all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of services provided to each customer by any engineer. This history of problems and repairs is organized as a quickly exploitable support knowledge base that enables Progent's online support experts to share their knowledge company-wide to ensure that the quality of Progent's support services grows over time. Progent's advanced accreditations and close associations with key technology companies including Cisco and Microsoft permit access to other extensive technical databases and allow quick response from manufacturers' internal product engineers with the result that Progent's remote consulting specialists are able to find optimal resolutions promptly.

Get Remote UNIX, Linux, Sun Solaris, or Apple Mac OS X Network Assistance from Progent
To get started with Progent's remote support in Chicago or anywhere in Illinois or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network support, go to Immediate Urgent Support.

Remote Technical Support Services Available from Progent
Progent's phone-based technical service experts possess certified skills in a comprehensive array of disciplines. This wide range of technical skills permits Progent's consultants to handle practically any problem likely to occur in a small or midsize business network. Credentials awarded to Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.

To support customers with mixed-platform environments, Progent also provides the services of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP experts, and ISSAP engineers.

Phone-based technical services Offered by Progent to small businesses in Chicago and throughout the state of Illinois include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Mac OS X phone-based consulting services cover a wide array of information technology including network infrastructure, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server economization and easy management, and transitioning from older systems to the latest Windows or Linux-based solutions. Progent's group-based methodology for solving network issues promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts service costs.

    Progent's UNIX and Linux support engineers can offer urgent remote assistance for analyzing problems affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:

    Major Linux versions for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Chicago, IllinoisThe Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking professionals, and indicates an individual's technical knowledge at the expert level. CCIEs know how to resolve the most difficult problems occurring in network infrastructure design, installation, management, protection, and repair. CCIEs operate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS network administration tools and coming up with workarounds or locating program updates. CCIEs offer exceptional cost-effectiveness since their depth of experience enables them to fix the most complex problems rapidly. In common cases, less experienced engineers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Few service firms make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent can provide fast telephone access to a Cisco-qualified CCIE so you can get timely assistance for severe network issues that are crippling business efficiency but are beyond the experience of your local computer service group or consultant. Progent's CCIE consultants can connect to your environment by means of the latest remote support technology in order to perform fast, safe, and affordable analysis and repair. Progent's Cisco CCIEs offer assistance with all of Cisco's popular selection of infrastructure products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.

  • Authorized MS Windows Experts
    MS Windows Experts for Chicago, IllinoisProgent's Microsoft-qualified remote support experts can provide computer system problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can assist your company with a wide variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange Server 2016 migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server development, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server training, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent also can deliver a wide array of remote desktop support services including Windows 7 migration, upgrading to 64-bit workstation software, configuring Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Qualified System Security Engineers
    CISSP Certified Network Security Consultants for Chicago, IllinoisProgent's qualified CISSP and ISSAP security consultants can provide a variety of security services that can improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist your business to clean up quickly after a serious penetration. Security support services available from Progent cover thorough security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; setting up firewalls; establishing secure architectures for remote and mobile access; securing your email infrastructure from spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote consulting to help companies of any size integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that combine on-premises IT assets along with cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract projects that small companies frequently request. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology enables clients to execute major projects within budget and on time. Progent's special remote engineering solutions include:
  • Call Center Support
    Progent's Help Desk support alternatives for small and midsize businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for small organizations who don't have the resources to build and maintain an in-house Help Desk Call Center but who require fast response from an efficient Help Desk Call Center with professional phone support plus the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Call Center is designed for bigger companies and acts as a seamless addition to your established Call Center staff. Progent's Virtual Call Center can operate as an escalation option to resolve the most difficult computer system problems, or be ready in overflow situations when your other service providers are overwhelmed.

    Progent's Help Desk consulting support can support you in establishing an efficient new Help Desk Call Center or enhancing your existing organization, evaluating or customizing Help Desk software products to handle the particular demands of your business, or adding occasional phone support personnel to work with your internal Call Center team to deal with unusually busy events like software migrations, mass upgrades, or rolling out new business software.

    Progent's Call Center team of seasoned network consultants offers your customers in Chicago or anywhere in the state of Illinois rapid access to a dependable technical support resource with substantial background offering phone consulting and online diagnostics for networks based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center the reputation as a key enabler of company productivity, and Progent's intent is to solve and not merely document network problems.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts staff provides online and in-depth consulting support and education in key business application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for familiar Microsoft applications such as Microsoft CRM, Project, Word, and MS Excel. To find out more concerning Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Apple Mac professionals can promote the artistic elements of Apple Mac computing by delivering remote consulting support and training in graphics, sound, and video. Progent's consultants offer help in a range of Macintosh applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special jobs like scanning or digitizing audio or video or integrating an audio/video production studio.

    Online Network Monitoring Services
    Progent can provide companies in Chicago, or anywhere in the state of Illinois, online computer system monitoring support based on Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your business so your network maintenance is proactive rather than reactive. By spotting emerging trouble spots before they result in crashes, automated monitoring can avoid disruptive and expensive information system crises. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows environments, or networks that support a mix of operating systems.

How Your Chicago Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based assistance with UNIX/Linux, Sun Solaris, or Mac OS X networks, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.

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