Immediate Remote Technical Support for Chicago UNIX or Linux SystemsFor small and midsize businesses in Chicago or anywhere in the state of Illinois, Progent provides help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft technology. Progent has delivered online support to businesses in every state in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISSP-certified security consultants to help with high-level security architecture and business continuity preparedness.

Progent's remote support engineers represent excellent leverage due to the fact that they are equipped with the real-world background and the advanced tools to resolve most information system problems rapidly. Efficient support lowers direct expenses because service calls take up a smaller number of billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization benefits additionally in indirect expenses by minimizing or eliminating network outages and related losses resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused executives.

Progent's pricing policy for remote support is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are billed only for the services that you actually get. Unlike typical online service companies, Progent imposes no startup surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing do away with scenarios where fast repairs somehow end up as big bills. Progent's skill at disposing of problems efficiently translates into your business conserving cash.

Progent's Remote Service Tools
Over the years, Progent has fine tuned a collection of customized technologies and field-proven methodologies that allow the highest degree of effectiveness for online engineering help and repair for small business computer networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to link to your company's environment remotely without breaching corporate security.

Progent's proprietary service reporting system maintains extensive histories describing the service that Progent's clients have received. Progent's team engineers have access to the history of all help rendered to every Progent customer by any Progent consultant. This archive of anomalies and resolutions is stored as a quickly exploitable internal knowledge base that allows Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support services grows daily. Progent's high-level certifications and working relationships with major vendors including Cisco and Microsoft make available other vast technical support databases and allow fast access to vendors' internal support staff so Progent's online service specialists can arrive at the best solutions in the least time.

Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Chicago or anywhere in Illinois or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Emergency Support.

Remote Technical Services Provided by Progent
Progent's online network support engineers have certified skills in a comprehensive set of disciplines. This broad scope of technical skills enables Progent's engineers to address almost any crisis that may crop up in a small or midsize business network. Certifications earned by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.

To help clients with mixed-OS environments, Progent also provides access to consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional engineers.

Online technical support services provided by Progent to clients in Chicago and throughout the state of Illinois include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a broad array of computer technology such as network architecture, messaging solutions, network and operational security, UNIX/Linux and Windows coexistence, VMware products for server hardware consolidation and simplified management, and transitioning from legacy systems to current Microsoft Windows or Linux environments. Progent's team-based approach to resolving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers support expense.

    Progent's UNIX/Linux consultants can offer emergency phone-based assistance for troubleshooting anomalies affecting UNIX/Linux systems based on popular variants of UNIX such as:

    Important Linux variants for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco Engineers for Chicago, IllinoisThe Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking professionals, and indicates an individual's network technology skills at the expert level. Cisco CCIEs can handle even the most stubborn challenges surrounding network design, integration, administration, security, and repair. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in isolating problems with Cisco IOS network management tools and developing workarounds or identifying program patches. Cisco qualified CCIEs provide excellent cost-effectiveness because their broad experience permits them to resolve even the most difficult problems quickly. In common cases, less qualified consultants can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Few consulting providers make CCIEs available to assist small and mid-size companies. Progent can provide fast telephone contact with a Cisco-qualified CCIE so your company can get urgent assistance for complex network problems that are crippling business productivity but are not within the comfort zone of your local network support resources. Progent's Cisco-qualified CCIE engineers can tie into your environment by means of state-of-the-art on-line support technology in order to provide fast, safe, and affordable diagnosis and repair. Progent's Cisco CCIEs offer consulting for the complete line of Cisco's industry-leading family of connectivity appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst Series switches, plus Virtual Private Network solutions.

  • Authorized Microsoft Windows Experts
    Windows Experts for Chicago, IllinoisProgent's Microsoft-certified online service experts can deliver computer system repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist your company with a wide range of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2016 Server migration, Exchange 2013 configuration, Exchange 2010 management, SharePoint 2013 design, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a full array of online desktop services such as Windows 7 migration support, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining workstation deployment.

  • CISM and CISSP Qualified Network Security Specialists
    CISSP Certified System Security Experts for Chicago, IllinoisProgent's qualified CISM and CISSP security consultants can provide a range of security services that can improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or assist you to recover rapidly following a damaging penetration. Security support services available from Progent include: comprehensive security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; quick recovery from virus and worm assaults; installing firewalls; designing safe techniques for off-site and mobile communication; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote consulting to help organizations of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that combine physical IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects that small businesses frequently request. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the engineers required. Progent's background in these important fields of computer technology enables customers to execute critical projects economically and on time. Progent's special online consulting services include:
  • Call Center Expertise
    Progent's Call Center support programs for small and midsize businesses with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Call Center outsourcing services are ideal for small businesses who lack the resources to create an internal Call Center but who need quick access to a reliable Help Desk with proficient phone assistance plus the in-depth expertise to escalate complex tasks to advanced consultants.

    Progentís Virtual Call Center is designed for bigger businesses and operates as a seamless supplement to your current Helpdesk staff. Progent's Virtual Help Desk Call Center can act as an escalation resource to resolve the most difficult computer system challenges, or be available in hectic situations when your regular service providers are swamped.

    Progent's Help Desk consulting expertise can aid you in building an efficient new Help Desk Call Center or enhancing your current organization, evaluating or modifying Call Center application software to address the special requirements of your company, or providing occasional online personnel to reinforce your internal Call Center group during unusually busy scenarios such as software migrations, mass updates, or rolling out new business software.

    Progent's Help Desk staff of veteran network experts gives your workers in Chicago or anywhere in the state of Illinois quick contact with a dependable technical support group with substantial experience offering phone support and remote diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk recognition as a solid driver of company performance, and Progent's target is to solve instead of simply report IT problems.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Experts staff offers online and in-depth engineering expertise and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for Microsoft business applications such as CRM, Microsoft Project, Microsoft Office Word, and MS Excel. For more information about Progent's consulting, custom development, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Mac experts can promote the artistic facets of Mac systems by providing phone-based consulting services and training in graphics, audio, and motion video. Progent's support professionals can provide expertise in a large selection of Apple Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common jobs such as scanning or digitizing audio/video or building an audio/video post production studio.

    Remote Network and Server Monitoring Services
    Progent offers businesses in Chicago, or anywhere in the state of Illinois, remote network and server monitoring support based on Microsoft Operations Manager network monitoring, enhanced by Progent to suit your environment so that your network support is proactive rather than reactive. By spotting emerging trouble spots before they cause crashes, proactive monitoring can avoid inconvenient and costly service failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or systems powered by multiple OS platforms.

How Your Chicago Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency online support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent.















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