Urgent Remote Help for Chicago UNIX, Linux, or Solaris SystemsFor small businesses in Chicago or anywhere in Illinois, Progent offers technical support for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a mix of UNIX and Microsoft Windows technology. Progent has provided online support to businesses in every state in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified engineers for challenging connectivity issues, plus the services of CISSP-certified security engineers to handle advanced security design and business continuity preparedness.

Progent's online technical support services offer exceptional leverage because they have the practical experience and the advanced tools to resolve most information system issues quickly. Efficient support lowers direct expenses because solutions accumulate fewer chargeable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company benefits additionally in indirect expenses by reducing or avoiding network downtime and related costs resulting from business disruption, upset clients, unproductive workers, and distracted executives.

Progent's pricing model for online help is structured to get the most out of your IT service investment. Progent bills per minute for telephone-based consulting, so you owe only for the support that you receive. In contrast to many remote support companies, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing save you from situations where speedy. minor fixes manage to end up as substantial bills. Progent's penchant for solving technical issues quickly translates into your company spending less cash.

Progent's Remote Technical Support Technologies
Over time, Progent has fine tuned a collection of customized tools and proven processes that ensure the highest level of efficiency for online engineering help and repair for small business IT systems. Progent offers secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology enables the engineers of Progent's online support team to access your environment remotely without compromising system security.

Progent's powerful customer support database application stores extensive histories describing the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of support provided to each customer by any Progent engineer. This archive of issues and fixes is stored as an easily exploitable proprietary database that enables Progent's online support professionals to share their experiences with the whole team to make sure that the quality of Progent's support grows daily. Progent's high-level accreditations and close relationships with important vendors such as Cisco and Microsoft make available other massive technical support databases and permit quick access to vendors' internal product engineers with the result that Progent's remote consulting specialists can come up with the best solutions in the least time.

Start Receiving Remote UNIX, Linux, Solaris, or Mac OS X Computer Support from Progent
To get started with Progent's phone services in Chicago or anywhere in Illinois or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Urgent Support.

Phone-based Network Support Services Provided by Progent
Progent's online consulting experts have certified skills in a comprehensive set of disciplines. This wide range of technical skills enables Progent's consultants to handle practically any emergency likely to occur in a small business network. Certifications awarded to Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.

To support clients with multi-platform networks, Progent also provides the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional engineers.

Online services available from Progent to customers in Chicago and throughout the state of Illinois include:

  • UNIX, Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Mac OS X online consulting services cover a wide range of computer technology such as system infrastructure, messaging systems, system and process security, UNIX and Windows integration, virtual server products for server hardware economization and simplified management, and migration from legacy applications to the latest Microsoft Windows or Linux-powered solutions. Progent's team-based approach to resolving network problems enables quick escalation, when required, to consultants with appropriate experience to handle complex situations. This accelerates repair of critical problems, reduces network downtime, and cuts service expense.

    Progent's UNIX and Linux consultants can offer urgent online help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:

    Major Linux versions for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco CCIE Consultants for Chicago, IllinoisThe Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure professionals, and certifies an individual's technical knowledge at the master level. CCIEs can resolve the most complex issues surrounding network design, integration, administration, security, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or locating software patches. Cisco qualified CCIEs provide excellent cost-effectiveness because their deep experience allows them to find solutions for the most difficult problems rapidly. In typical cases, less qualified consultants can struggle for hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes. Few service firms make Cisco-qualified CCIEs available to help small and mid-size companies. Progent can provide quick telephone contact with a Cisco CCIE so your company can receive immediate support for serious network problems that are crippling business productivity but are not within the comfort zone of your regular computer maintenance providers. Progent's CCIE support experts can tie into your network via advanced on-line support tools to provide efficient, secure, and affordable analysis and remediation. Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's top-selling family of networking appliances including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network products.

  • Authorized Windows Support
    Microsoft Windows Support for Chicago, IllinoisProgent's Microsoft-qualified remote service experts can deliver computer problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your organization the assistance of support engineers who can help your company with a broad variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server development, Skype for Business Server migration consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server migration, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server training, SBS Server consulting, and Windows Essentials cloud integration.

    Progent in addition can deliver a full range of online desktop consulting and support services including Microsoft Windows 7 migration support, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP and ISSAP Qualified Network Security Professionals
    CISSP Qualified Network Security Professionals for Chicago, IllinoisProgent's certified CISM and CISSP security engineers can provide a range of security services that can improve the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against attacks or help you to recover quickly after a damaging breach. Security consulting services offered by Progent cover thorough security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after malicious assaults; integrating firewalls; designing secure techniques for remote and mobile communication; securing your messaging system from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting to help organizations of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that utilize on-premises resources as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Special Support Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract projects that small companies frequently request. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these special fields of computer technology enables clients to complete major projects economically and on time. Progent's project-based remote engineering solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Call Center outsourcing services are designed for small companies who lack the resources to support an in-house Help Desk Call Center but who want quick response from a dependable Help Desk with proficient phone support plus the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is intended for larger companies and acts as a transparent reinforcement of your existing Help Desk resources. Progent's Virtual Help Desk can operate as an escalation alternative for complex network problems, or be ready in overflow situations when your other resources are overwhelmed.

    Progent's Call Center consulting services can guide you in establishing an effective new Help Desk or improving your current one, identifying or customizing Help Desk software products to meet the special needs of your company, or providing temporary online staff to supplement your internal Help Desk Call Center group to handle unusually busy situations such as software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk staff of seasoned network consultants offers your customers in Chicago or anywhere in the state of Illinois fast communication with a reliable network service group with substantial experience offering telephone-based consulting and remote troubleshooting for computer environments powered by UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk recognition as a key enabler of business success, and Progent's goal is to solve instead of merely record IT problems.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting Team can supply phone-based advanced consulting expertise and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Word, and Microsoft Excel. To read more about Progent's consulting, custom development, and education offerings for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Apple Mac professionals can nurture the creative components of Apple Mac computing by offering remote help services and training in graphics, sound, and motion video. Progent's consultants offer help in a range of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with specific jobs like scanning or digitizing audio/video or establishing an audio/video production facility.

    Online Network Monitoring Services
    Progent offers companies in Chicago, or anywhere in the state of Illinois, remote network and server monitoring support based on Microsoft Operations Manager network monitoring and reporting, customized by Progent for your environment so your network support is proactive rather than reactive. By spotting emerging problems before they expand into full-scale emergencies, remote monitoring can minimize inconvenient and expensive network crises. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple Mac environments, Windows systems, or networks that support a mix of platforms.

How Your Chicago Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency phone-based support with UNIX/Linux, Solaris, or Apple Mac networks, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent.

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