Fast Online Support for Chicago UNIX, Linux, or Solaris NetworksFor small companies in Chicago or anywhere in Illinois, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for complex connectivity issues, plus the assistance of CISA and CISSP-accredited security consultants to handle high-level security architecture and business continuity planning.

Progent's remote technical support engineers offer exceptional leverage because they have the real-world experience and the advanced tools to resolve most information system problems rapidly. This lowers immediate costs because service calls require a smaller number of billable consulting minutes. Online help also avoids the cost of sending an engineer to your location. Your company benefits additionally with incidental expenses by minimizing or eliminating network downtime and associated costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives.

Progent's billing policy for remote support is structured to maximize the impact of your network support dollar. Progent bills per minute for telephone-based consulting, so you are invoiced only for the support that you receive. Unlike many online service firms, Progent requires no startup charge or minimum payments. Progent's one-minute granularity and clean policy for pricing do away with situations where quick solutions somehow turn into big bills. Progent's skill at handling problems quickly translates into your business spending less money.

Progent's Online Technical Support Tools
Over the years, Progent has fine tuned a collection of customized tools and proven methodologies that permit the highest degree of efficiency for remote engineering help and troubleshooting for small and midsize business computer systems. Progent offers secure VPN support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity allows the consultants of Progent's remote service group to access your company's environment without compromising network security.

Progent's sophisticated technical support database system stores comprehensive documentation describing the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of services provided to each client by every engineer. This archive of problems and solutions is stored as an easily exploitable proprietary knowledge base that enables Progent's online technical professionals to share their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's advanced certifications and formal partnerships with major technology companies such as Cisco and Microsoft permit access to additional massive support knowledge bases and allow priority response from vendors' in-house support staff so Progent's online consulting specialists can determine the most efficient resolutions promptly.

Initiate Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Technical Help from Progent
To get started with Progent's remote support in Chicago or anywhere in Illinois or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT support, visit Immediate Emergency Support.

Phone-based Support Services Offered Progent
Progent's online network support professionals possess advanced credentials in a comprehensive array of technologies. This broad range of technical skills enables Progent's engineers to tackle almost any problem likely to take place in a small or midsize business information system. Credentials earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To provide assistance to companies with multi-OS networks, Progent also offers the skills of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP experts, and ISSAP engineers.

Phone-based services available from Progent to clients in Chicago and throughout the state of Illinois include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X phone-based consulting services cover a wide spectrum of information technology such as system architecture, email systems, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server consolidation and easy administration, and transitioning from older applications to current Windows or Linux-powered environments. Progent's team-based methodology for resolving technical issues enables quick escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service expense.

    Progent's UNIX/Linux consultants can provide emergency phone-based assistance for troubleshooting anomalies within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:

    Important Linux versions for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
    Cisco Engineers for Chicago, IllinoisThe Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure professionals, and certifies an individual's technical knowledge at the expert level. Cisco qualified CCIEs can deal with the most complex issues encountered in network infrastructure design, deployment, administration, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs offer excellent value since their deep experience enables them to solve even the most difficult problems quickly. In common cases, less seasoned engineers can wrestle for hours or days with identical problems that a Cisco CCIE can fix in minutes. Few consulting firms make CCIEs accessible to help small and mid-size companies. Progent can provide quick telephone access to a Cisco CCIE so your company can get urgent help for serious network infrastructure issues that are lowering worker efficiency but are beyond the scope of your regular computer service personnel. Progent's Cisco CCIE consultants can tie into your network via the latest remote support technology in order to perform quick, secure, and affordable analysis and remediation. Progent's Cisco CCIEs offer expertise in the complete line of Cisco's popular family of connectivity products including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, plus VPN products.

  • Certified Windows Support
    Microsoft Windows Expertise for Chicago, IllinoisProgent's Microsoft-certified online service experts offer computer system repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can offer your company the assistance of consulting engineers who can help you with a broad variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server application development, Skype for Business planning and deployment support, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, SBS Server 2011 consulting, and Windows Essentials cloud integration.

    Progent also can deliver a wide range of remote desktop support such as Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, integrating Office 2010, and automating PC desktop image creation.

  • CISM and CISSP Qualified System Security Engineers
    CISSP Qualified Network Security Experts for Chicago, IllinoisProgent's qualified CISSP and ISSAP network security engineers can provide a range of system protection solutions that can bolster the immunity of your UNIX, Linux, Solaris, Mac or Windows network against assaults or assist you to recover rapidly following a damaging breach. Security support services available from Progent cover comprehensive network security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious attacks; integrating firewalls; establishing secure mechanisms for remote and mobile access; defending your email infrastructure against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online consulting support to help companies of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that combine local resources along with cloud services. To help you to integrate public clouds with networks, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Special Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting experts for special projects that small companies frequently need. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables customers to complete major initiatives within budget and on time. Progent's special online engineering solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk programs for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk outsourcing services are ideal for smaller businesses who don't have the budget to build and maintain an internal Call Center but who need quick access to an effective Help Desk Call Center with proficient phone support plus the available expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is intended for larger businesses and acts as a transparent extension of your current Call Center organization. Progent's Virtual Help Desk can act as an escalation option to resolve the most difficult computer system challenges, or be ready in those instances when your ordinary service providers are overwhelmed.

    Progent's Help Desk consulting services can assist you in building an efficient new Call Center or enhancing your established organization, selecting or enhancing Help Desk Call Center software products to handle the particular demands of your corporation, or providing temporary phone support staff to work with your in-house Call Center team during unusually busy events such as software transitions, mass upgrades, or installing brand new business software.

    Progent's Help Desk team of veteran information technology experts provides your computer users in Chicago or anywhere in the state of Illinois immediate access to a dependable support group with substantial experience offering phone consulting and remote diagnostics for computer environments that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center perception as a major driver of business success, and Progent's intent is to fix and not just annotate technical problems.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team provides online advanced engineering expertise and education in special application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and MS Excel. To learn additional information about Progent's expertise, programming, and training services for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Business Application Experts Group.

    Progent's Apple Mac professionals can support the imaginative aspect of Mac systems by delivering remote help services and training in graphics, audio, and video. Progent's consultants offer expertise in a range of Macintosh creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also help you with special projects such as scanning or digitizing audio/video or building an audio/video production facility.

    Remote Network Monitoring Support
    Progent can provide businesses in Chicago, or anywhere in the state of Illinois, remote network monitoring support based on MS Operations Manager network monitoring, enhanced by Progent to suit your business so your computer maintenance is proactive rather than reactive. By exposing possible problems before they expand into downtime, system monitoring can ward off stressful and expensive information system failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac networks, Windows environments, or systems that support a variety of platforms.

How Your Chicago Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based expertise with UNIX/Linux, Sun Solaris, or Apple Mac computer systems, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.

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