Urgent Online Consulting for Chicago UNIX, Linux, or Solaris NetworksFor small businesses located in Chicago or anywhere in Illinois, Progent provides help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Windows platforms. Progent has provided remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE network specialists for challenging infrastructure issues, plus the assistance of CISA and CISSP-certified security consultants to handle advanced security design and business continuity preparedness.

Progent's online technical support services offer exceptional leverage because they are equipped with the real-world background and the sophisticated tools to solve most information system problems rapidly. Efficient support lowers immediate expenses since solutions require a smaller number of chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your company benefits even more with indirect costs by reducing or avoiding system outages and related losses due to business disruption, upset customers and vendors, unproductive workers, and distracted executives.

Progent's billing policy for remote support is structured to maximize the impact of your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the services that you actually get. Unlike typical remote service organizations, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing save you from scenarios where quick fixes manage to turn into large invoices. Progent's skill at disposing of technical issues quickly results in your company conserving cash.

Progent's Online Service Technologies
Over time, Progent has fine tuned a set of optimized technologies and proven processes which promote the highest degree of efficiency for online help and troubleshooting for small company information systems. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access allows the consultants of Progent's online support team to connect to your system remotely without compromising network security.

Progent's proprietary technical support reporting application includes comprehensive histories describing all support that Progent's customers have received. Progent's team engineers have access to the specifics of all help delivered to each client by any Progent engineer. This archive of anomalies and solutions is structured as an easily accessible internal knowledge base that permits Progent's remote support experts to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and allow priority access to vendors' in-house engineering staff with the result that Progent's remote consulting specialists can determine the best solutions promptly.

Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Chicago or anywhere in Illinois or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network support, go to Immediate Urgent Support.

Online Support Services Provided by Progent
Progent's online technical service experts offer certified skills in an extensive set of products and technologies. This breadth of technical skills permits Progent's consultants to resolve practically any emergency that may occur in a small company network. Certificates awarded to Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To support clients with mixed-operating system environments, Progent also offers access to consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.

Online technical support services Offered by Progent to small businesses in Chicago and anywhere in the state of Illinois include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services cover a broad spectrum of computer technology including system architecture, email systems, system and operational security, UNIX/Linux and Windows coexistence, virtual server products for server consolidation and easy management, and migration from legacy systems to current MS Windows or Linux solutions. Progent's team-oriented approach to resolving network issues enables quick escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service expense.

    Progent's UNIX/Linux consultants can offer urgent remote help for resolving anomalies affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:

    Major Linux platforms for which Progent offers expertise include:

  • Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco Consultants for Chicago, IllinoisThe Cisco Certified Internetwork Expert credential is the premier recognition for network consultants, and validates an individual's networking skills at the expert level. Cisco qualified CCIEs can resolve even the most difficult problems surrounding network infrastructure design, deployment, management, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS network management tools and developing workarounds or locating software patches. CCIEs provide exceptional cost-effectiveness because their broad expertise permits them to find solutions for even the most difficult problems quickly. In many cases, less experienced service providers can wrestle for hours or even days with identical tasks that a Cisco CCIE can resolve in minutes. Few consulting firms make CCIEs accessible to help small and mid-size companies. Progent offers quick phone contact with a Cisco CCIE so you can receive immediate assistance for severe network infrastructure issues that are hurting worker efficiency but are not within the scope of your local IT service resources. Progent's Cisco-qualified CCIE engineers can interface to your environment via the latest on-line troubleshooting tools in order to provide efficient, safe, and affordable analysis and remediation. Progent's CCIEs offer consulting for the complete line of Cisco's top-selling family of infrastructure appliances including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.

  • Certified Windows Experts
    MS Windows Expertise for Chicago, IllinoisProgent's Microsoft-qualified remote service experts offer computer troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of support engineers who can assist your company with a broad variety of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange Server 2016 migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server development, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a broad array of online desktop consulting and support services such as Windows 7 migration help, upgrading to 64-bit desktop software, integrating Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Qualified Network Security Consultants
    CISSP Certified Network Security Professionals for Chicago, IllinoisProgent's qualified CISM and CISSP security engineers can provide a range of security solutions to enhance the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or assist you to recuperate rapidly after a serious penetration. Security services available from Progent include: in depth security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm assaults; integrating firewalls; designing safe architectures for off-site and mobile connectivity; protecting your messaging infrastructure against spam and directory harvest attacks; and offering 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online support services to help companies of any size integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that utilize local IT assets along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract projects that small companies frequently request. Progent's charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology enables customers to execute critical projects economically and on schedule. Progent's project-based remote consulting services include:
  • Help Desk Services
    Progent's Call Center service options for small companies with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing support services are ideal for smaller businesses who lack the money or time to build and maintain an internal Call Center but who want quick communication with an effective Help Desk Call Center with proficient telephone support plus the in-depth expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Call Center is designed for larger companies and serves as a seamless addition to your existing Call Center organization. Progent's Virtual Help Desk can operate as an escalation alternative to resolve complex network problems, or be ready in those instances when your ordinary resources are too busy.

    Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk or revamping your current one, evaluating or modifying Call Center application software to handle the unique needs of your corporation, or providing occasional phone support personnel to work with your internal Help Desk Call Center team to deal with high-demand events such as software transitions, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center team of veteran network consultants provides your clients in Chicago or anywhere in the state of Illinois fast communication with a reliable technical support resource with years of background providing telephone-based consulting and remote diagnostics for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Call Center the reputation as a key contributor to company performance, and Progent's aim is to solve rather than merely record IT issues.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Group offers remote professional engineering support and training in key application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and training for popular Microsoft applications including Microsoft CRM, Project, Microsoft Office Word, and Office Excel. To read more information about Progent's expertise, programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Mac consultants can nurture the creative facets of Macintosh computing by delivering remote help services and training in imaging, audio, and video. Progent's support professionals can provide assistance in a range of Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with specific jobs such as scanning or digitizing audio/video or building an audio/video post production studio.

    Remote Network Monitoring Support
    Progent offers businesses in Chicago, or anywhere in the state of Illinois, online computer system monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your environment so your IT support is proactive rather than reactive. By anticipating potential trouble spots before they cause downtime, automated monitoring can minimize disruptive and expensive service crises. Progent can also utilize network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or networks powered by a variety of platforms.

How Your Chicago Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent.

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