UNIX, Linux, Solaris, and Apple Mac OS X Online Emergency Help for
Chicago Small Business Information Networks
For small companies in Chicago or anywhere in Illinois, Progent offers 24x7 phone support for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX and Microsoft technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. In addition, Progent can furnish the consultation Cisco Systems CCIE-certified engineers for challenging connectivity issues, as well as the services of CISA and CISM-accredited security engineers to help with high-level security design and troubleshooting issues.
Progent's remote support engineers offer excellent leverage because they have the real-world experience and the sophisticated technology to resolve most information system problems quickly. This lowers direct costs since service calls require a smaller number of chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your company benefits even more in indirect costs by reducing or avoiding system outages and associated costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's billing policy for remote help is structured to leverage your IT service dollar. Progent bills per minute for phone assistance, so you are charged only for the support that you receive. In contrast to many remote support firms, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and simple model for billing prevent scenarios where fast fixes somehow end up as substantial tabs. Progent's penchant for solving technical issues efficiently results in your company saving cash.
Progent's Remote Service Technologies
Over the years, Progent has refined an array of optimized technologies and field-tested methodologies which allow the maximum level of efficiency for remote engineering help and repair for small and midsize company computer networks. Progent offers secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco Systems, Netscreen and Watchguard. Protected VPN technology enables the engineers of Progent's Technical Response Center to access your network without breaching system security.
Progent's advanced customer support reporting system stores thorough histories describing the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the specifics of all help provided to each Progent client by every Progent consultant. This history of issues and repairs is structured as a conveniently retrievable internal database that allows Progent's remote technical experts to share their experiences with the whole team to make sure that the value of Progent's support improves over time. Progent's high-level accreditations and formal partnerships with key industry leaders including Cisco Systems and Microsoft permit access to other massive technical support knowledge bases as well as to manufacturers' internal engineering staff so Progent's online service experts can determine the most efficient solutions in the least time.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Network Support. Assistance from Progent
To get started with Progent's remote support in Chicago or anywhere in Illinois or to learn more about Progent's phone support programs, call Progent at 888-412-5546 or send email to information@progent.com. If your company has an urgent need for network help, visit Immediate Urgent Support.
Remote Support Services Provided by Progent
Progent's remote network support experts possess certified skills in an extensive array of disciplines. This breadth of capability permits Progent's consultants to address almost any problem likely to crop up in a small or midsize company information system. Credentials held by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Help Desk Specialist (ACHDS), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
Online services available from Progent to customers in Chicago and anywhere in the state of Illinois include:
UNIX/Linux, Sun Solaris, and Mac OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple Mac OS X online consulting services address a broad array of computer technology including network infrastructure, email systems, system and operational security, UNIX and Windows integration, VMware products for server hardware economization and simplified management, and transitioning from older systems to MS Windows or Linux-powered environments. Progent's team-based approach to resolving technical problems enables quick escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer urgent online help resolving problems within UNIX/Linux networks powered by leading variants of UNIX such as:
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking engineers, and certifies an individual's networking skills at the master level. CCIEs know how to deal with the most difficult problems associated with network infrastructure design, integration, maintenance, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco System's in-house engineers in analyzing problems with Cisco IOS network management utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs offer exceptional value since their deep experience enables them to resolve even the most difficult problems quickly. In common cases, less experienced service providers can struggle for hours or even days with identical tasks that a CCIE can fix in minutes.
Few consulting firms make CCIEs available to help small and medium sized businesses. Progent offers fast telephone access to a CCIE so your company can get immediate assistance for severe network infrastructure problems that are lowering business efficiency but are beyond the scope of your ordinary IT support providers. Progent's CCIE engineers can interface to your environment via sophisticated on-line troubleshooting tools to perform fast, secure, and affordable diagnosis and remediation.
Progent's CCIEs can provide consulting for the entire range of Cisco's top-selling selection of connectivity devices including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points and bridges, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN solutions.
Authorized Microsoft Windows Support Progent's Microsoft-qualified online support professionals can provide network troubleshooting and consulting help for all Microsoft server and application technology. Progent is a Microsoft Gold Partner network support firm and can provide your company the help of consulting engineers who can assist to configure, maintain and manage the entire family of MS Servers such as Microsoft Windows 2003 Server, Microsoft SQL Server, ISA Server 2006, Microsoft BizTalk Server, MS Commerce Server, Microsoft Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange 2007 Server, Microsoft Application Center, SharePoint Server, Microsoft Virtual Server 2005, and Microsoft Operations Manager 2007 and 2005.
CISM and CISSP Certified Network Security Specialists Progent's accredited CISSP and ISSAP network security consultants can provide a variety of system protection solutions to bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist you to clean up quicky following a damaging penetration. Security consulting services offered by Progent cover thorough security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recuperation from malicious attacks; installing firewalls; designing secure mechanisms for off-site and mobile connectivity; protecting your messaging infrastructure from viruses, spam, and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT programs that small businesses often need. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology allows customers to complete critical initiatives economically and on time. Progent's special online consulting solutions include:
Call Center Support
Progent's Call Center service options for small and midsize businesses with environments that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are well suited for smaller companies who lack the resources to support an internal Help Desk Call Center but who need quick response from a dependable Help Desk with proficient telephone support as well as the ability to escalate complex trouble tickets to advanced engineers.
Progent’s Virtual Help Desk is intended for larger companies and acts as a seamless supplement to your established Help Desk team. Progent's Virtual Help Desk can serve as a an escalation option to resolve complex technical challenges, or be available in hectic instances when your other resources are overwhelmed.
Progent's Help Desk consulting expertise can support you in establishing an efficient new Help Desk Call Center or enhancing your current one, identifying or customizing Help Desk Call Center application software to handle the particular needs of your corporation, or providing occasional online staff to work with your in-house Call Center team during unusually busy situations like software transitions, mass updates, or rolling out new business software.
Progent's Help Desk team of experienced network consultants gives your computer users in Chicago or anywhere in the state of Illinois instant assistance from a reliable network service resource with extensive background delivering phone help and remote troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center recognition as a major driver of business success, and Progent's target is to fix rather than just report network issues.
Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts Team provides phone-based and in-depth engineering support and training in key business application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for Microsoft business applications including Microsoft CRM, Project, Office Word, and Microsoft Excel. To find out more information on Progent's consulting, customization, and education services for UNIX, Linux, Solaris, Apple Mac, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac experts can promote the artistic facets of Apple Mac systems by delivering phone-based help services and education in graphics, audio, and motion video. Progent's consultants can provide help in a variety of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific jobs such as capturing or digitizing audio or video or building an audio/video production lab.
Remote Network and Server Monitoring Services
Progent offers businesses in Chicago, or anywhere in the state of Illinois, online network monitoring support based on MS Operations Manage (MOM), customized by Progent to accommodate your environment so your network support is proactive rather than reactive. By uncovering potential problems before they evolve into downtime, proactive monitoring can head off stressful and costly information system breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Mac OS X systems, Microsoft networks, or networks that support multiple OS platforms.
How Your Chicago Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency online help with UNIX/Linux, Sun Solaris, or Mac OS X environments, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or send email to information@progent.com.
Progent's certified engineers offer technical support and IT consulting expertise for Exchange 2003 Server, Microsoft Windows Server 2003, and for the complete family of Microsoft Servers. Progent's migration, configuration, administration, and support services for Exchange Server 2003 include planning, installation, documentation, onsite and off-site technical support, Help Desk Call Center support, expert security consulting, and comprehensive IT outsourcing.
Progent's consultants offer Apple Mac users a range of services such as workstation support, Apple OS X expertise, Macintosh co-existence with Windows networks, Microsoft Entourage and email expertise, network protection services, and one-on-one training. For business environments built solely on Mac OS X or for networks incorporating a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft certified consultants have the background and depth to handle the difficulty of planning, integrating and maintaining a network infrastructure that is reliable, secure, efficient and able to achieve your company's business goals.
Progent's Microsoft-certified professionals have over 1o years of background providing e-mail, digital messaging, and email and telephony combination support for small companies and big corporations. Progent offers affordable Exchange 2003 Server consulting to enhance email and virus protection, design fault tolerant email environments, and facilitate remote and mobile email connectivity. Progent’s Microsoft Exchange consulting services can help you in planning and executing a move from a legacy SMPT server or unsupported Microsoft Email software such as Exchange 5.5 to Exchange 2003 Server. Progent also provides XP and Vista desktop Microsoft Mail consulting for Exchange and Microsoft Outlook and can show you how to integrate Microsoft Outlook 2000 and Microsoft Outlook XP. For email virus defense and spam filtering, Progent offers expertise with Postini's security services as well as Trend Micro's security products. Progent is an authorized Postini aggregator. As a Postini reseller, Progent can help small organizations benefit from Postini’s corporate-class anti-spam technology.
Microsoft Dynamics Great Plains 10.0 accounting software is a full-featured business management platform that unifies information and processes throughout your company, interfaces easily with other solutions, and connects employees, customers and vendors regardless of time or location. Designed for small to mid-size businesses, Great Plains 10.0 provides functionality for accounting, management reporting, project management, inventory and order control, e-commerce, human resource management, CRM, field force automation, manufacturing, retail, and web-based business services. Progent can help you install and manage a reliable, protected server and communications environment to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains professionals to help your company exploit the full power of MS Dynamics GP Release 10.0.
Network monitoring commonly involves observing a network’s resource utilization in order to identify data traffic bottlenecks or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free network monitoring utilities that work under Linux and can be used to monitor multi-OS environments where Linux and Windows coexist. Progent's network integration engineers can help you take advantage of both these programs to optimize and repair your network. Progent's UNIX consulting professionals offer small businesses and programmers help with managing and supporting UNIX and Linux systems that work with Windows-based technology.
Progent’s staff of Microsoft and Cisco certified experts average more than ten years of hands-on professional experience, at the front lines of IT service, executing a broad range of IT tasks for a large array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting personnel. This guarantees that you get not only expert technical capability, but also a consultant with proven methods for using technical knowledge to fix actual network problems efficiently.
Microsoft Virtual Server 2005, hosted on the Windows Server platform and based on technology first developed by Connectix, provides the power needed to carry out hardware reduction, software migration, and server isolation tasks via virtualization techniques in an enterprise-class computing network with high expandability, manageability, and availability. Microsoft has targeted Virtual Server 2005 at companies wishing to improve operational efficiency in software programming and piloting, upgrading from legacy mission-critical applications, and server consolidation. Progent's certified Virtual Server experts can help your company to evaluate and deploy Microsoft Virtual Server 2005.
Progent provided a wireless integration solution that allowed a school to increase efficiency and avoid the recurring costs of a dedicated data connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim bridge is designed for interfacing separate sites up to 2.5 miles apart and can reach even longer ranges. This wireless solution provided better performance and reliability than simply amplifying the 802.11b network, and because it utilizes the 5.8Ghz spectrum it provided immunity to local interference.
Progent's CISM-certified security consultants can show you how to secure your Apple Mac network through professional services such as running security tests, clean up after virus and denial of service penetrations, setting up firewalls, integrating safe remote and mobile connectivity, deploying automated programs for defense against viruses, spam, and malware, and creating a comprehensive security plan appropriate for the particular goals of your corporate information system.
For organizations with a combination of Apple Macintosh and Microsoft Windows desktops, Microsoft has two products for using Windows-compatible applications on Mac systems: VirtualPC for Mac and Remote Desktop Connection Client for Mac. Progent's Apple-certified Mac consultants can help you set up Virtual PC for Mac or Remote Desktop Connection Client for Mac so you can operate Windows-based software on Macintosh computers.
Progent's certified ISA Server 2006 consultants can assist you to design, deploy, and support an implementation of ISA Server 2006 on your information system that provides the firewall security, performance and manageability that your business needs.
Progent's Sun Solaris family consulting experts provide small businesses and developers support for managing and supporting Sun Solaris systems that run with Microsoft-based networks. Progent offers your business contact with Sun Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA certification. This broad array of expertise provides you with an easy single consulting firm to show you how to create and maintain a secure and reliable mixed-platform connectivity and communications infrastructure that allows Sun Solaris and Microsoft coexistence by combining Microsoft Windows with popular versions of UNIX including Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or leading Linux platforms such as RedHat Linux, SUSE Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Progent's SonicWALL consultants can help you select, install, and manage the SonicWALL Firewall, VPN and SonicWALL PRO family of products and can provide training to allow you to manage SonicWALL protection appliances. Progent's CISSP qualified consultants, CISM certified security professionals, and CISA qualified IS security audit specialists can show you how to design a complete network protection plan, including written policies, and build security into your business operations.
For small companies in Chicago or anywhere in Illinois, Progent offers 24x7 phone support for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX and Microsoft technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. In addition, Progent can furnish the consultation Cisco Systems CCIE-certified engineers for challenging connectivity issues, as well as the services of CISA and CISM-accredited security engineers to help with high-level security design and troubleshooting issues.
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking engineers, and certifies an individual's networking skills at the master level. CCIEs know how to deal with the most difficult problems associated with network infrastructure design, integration, maintenance, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco System's in-house engineers in analyzing problems with Cisco IOS network management utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs offer exceptional value since their deep experience enables them to resolve even the most difficult problems quickly. In common cases, less experienced service providers can struggle for hours or even days with identical tasks that a CCIE can fix in minutes.
Progent's Microsoft-qualified online support professionals can provide network troubleshooting and consulting help for all Microsoft server and application technology. Progent is a 
Progent's accredited CISSP and ISSAP network security consultants can provide a variety of system protection solutions to bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist you to clean up quicky following a damaging penetration. Security consulting services offered by Progent cover thorough security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recuperation from malicious attacks; installing firewalls; designing secure mechanisms for off-site and mobile connectivity; protecting your messaging infrastructure from viruses, spam, and directory harvest attacks; and initiating round-the-clock proactive monitoring.
