Urgent Phone Consulting for Chicago UNIX, Linux, or Solaris NetworksFor small businesses located in Chicago or anywhere in the state of Illinois, Progent provides support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered online support to businesses in every state in the U.S. (See Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified engineers for complex connectivity problems, as well as the services of CISA and CISSP-certified security engineers to handle high-level security architecture and business continuity planning.

Progent's remote technical support engineers represent excellent leverage due to the fact that they are equipped with the real-world background and the sophisticated technology to resolve the majority of information system issues rapidly. Efficient support lowers direct costs because service calls take up a smaller number of chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your location. Your organization benefits additionally in indirect expenses by reducing or eliminating network outages and associated losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives.

Progent's billing model for online support is structured to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe just for the services that you actually get. In contrast to typical remote support organizations, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing prevent scenarios where quick repairs somehow end up as large tabs. Progent's penchant for dealing with problems efficiently translates into your business spending less cash.

Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned an arsenal of customized technologies and field-proven processes that allow the maximum degree of effectiveness for remote technical support and repair for small company IT systems. Progent offers safe VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology enables the engineers of Progent's online support team to communicate with your company's environment remotely without compromising corporate security.

Progent's powerful technical support reporting application keeps extensive histories describing all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of support provided to every customer by any Progent consultant. This history of trouble tickets and resolutions is organized as a readily retrievable support knowledge base that permits Progent's remote support experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and close associations with major industry leaders such as Cisco and Microsoft make available other massive technical databases and allow quick response from manufacturers' in-house product engineers with the result that Progent's online service experts are able to determine the most efficient solutions in the least time.

Initiate Online UNIX/Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's remote services in Chicago or anywhere in Illinois or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Emergency Support.

Remote Technical Support Services Provided by Progent
Progent's remote network support engineers possess certified skills in a comprehensive set of products and technologies. This breadth of technical skills permits Progent's engineers to address virtually any problem likely to occur in a small or midsize company network. Credentials awarded to Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.

To provide assistance to companies with multi-OS environments, Progent also provides access to engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote services available from Progent to customers in Chicago and anywhere in the state of Illinois include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services address a broad array of information technology such as network infrastructure, email solutions, system and process security, UNIX and Windows coexistence, virtual server technologies for server economization and simplified administration, and transitioning from legacy systems to current MS Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This expedites solutions of critical problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX/Linux support engineers can provide emergency remote assistance for resolving problems within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:

    Important Linux variants for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco Infrastructure Engineers for Chicago, IllinoisThe Cisco Certified Internetwork Expert credential is the top recognition for networking professionals, and indicates a person's network technology skills at the master level. Cisco qualified CCIEs know how to resolve the most stubborn problems encountered in network planning, deployment, administration, security, and repair. CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS network management tools and developing workarounds or locating program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness because their deep experience allows them to solve the most complex problems rapidly. In typical instances, less qualified engineers can struggle for many hours or even days with identical problems that a CCIE can resolve in minutes. Few service firms make Cisco CCIEs available to support small and mid-size companies. Progent can provide fast telephone access to a Cisco-qualified CCIE so you can receive immediate help for serious network problems that are crippling business efficiency but are not within the scope of your ordinary computer maintenance personnel. Progent's CCIE support experts can connect to your environment via the latest remote support tools in order to perform quick, secure, and economical diagnosis and remediation. Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling selection of infrastructure products such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.

  • Authorized Windows Expertise
    Windows Expertise for Chicago, IllinoisProgent's Microsoft-qualified online service engineers offer computer system troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can help your company with a broad range of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 management, SharePoint 2013 design, Microsoft Skype for Business planning and deployment support, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Server Online planning, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a full range of remote desktop services such as Windows 7 integration, upgrading to 64-bit desktop applications, configuring Office 2010, and streamlining workstation deployment.

  • CISM and CISSP Certified Network Security Consultants
    CISSP Qualified Network Security Professionals for Chicago, IllinoisProgent's qualified CISM and CISSP security engineers offer a range of security solutions that can strengthen the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or assist you to clean up rapidly following a serious penetration. Security solutions available from Progent cover in depth network security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious attacks; integrating firewalls; building secure architectures for remote and mobile access; securing your email infrastructure against spam and directory harvest attacks; and offering 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online support services to help businesses of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that combine on-premises resources along with public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Additional Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for contract projects that small businesses often request. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables customers to complete major projects within budget and on time. Progent's special online engineering solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for small and midsize organizations with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are a convenient solution for smaller companies who lack the money or time to support an internal Call Center but who need fast response from an effective Help Desk Call Center with professional phone support as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Call Center is intended for bigger companies and serves as a seamless supplement to your existing Help Desk organization. Progent's Virtual Help Desk can act as an escalation option for complex technical issues, or be available in those circumstances when your ordinary service providers are overwhelmed.

    Progent's Call Center consulting expertise can assist you in establishing an effective new Help Desk or enhancing your existing organization, evaluating or enhancing Call Center application software to meet the special demands of your company, or adding occasional phone support personnel to work with your existing Call Center resources to handle unusually busy scenarios like software migrations, major upgrades, or rolling out brand new applications.

    Progent's Help Desk team of seasoned information technology consultants gives your computer users in Chicago or anywhere in the state of Illinois instant contact with a large network service resource with extensive experience providing phone support and remote repair service for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center perception as a solid driver of business productivity, and Progent's policy is to solve instead of merely annotate network problems.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group offers online professional consulting expertise and education in key business application areas that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft business applications including CRM, Office Project, MS Word, and Excel. For more information concerning Progent's expertise, customization, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Mac professionals can support the creative facets of Macintosh systems by offering phone-based help services and training in imaging, sound, and motion video. Progent's consultants offer help in a large selection of Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common jobs such as capturing or digitizing audio or video or putting together an audio/video post production lab.

    Online Network and Server Monitoring Services
    Progent can provide companies in Chicago, or anywhere in the state of Illinois, remote computer system monitoring support based on MS Operations Manager network monitoring and reporting, enhanced by Progent to suit your business so that your IT support is proactive rather than reactive. By anticipating potential problems before they expand into network outages, proactive monitoring can ward off disruptive and costly service failures. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that incorporate multiple platforms.

How Your Chicago Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent remote expertise with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.

© 2002- 2018 Progent Corporation. All rights reserved.