Fast and Affordable Online Support for Chicago Computer Systems
Fast Phone Consulting for Chicago NetworksFor businesses located in Chicago or anywhere in the state of Illinois, Progent offers online technical support for networks based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered remote support to companies in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle complex networking issues, plus the services of CISA and CISM-accredited security consultants to handle advanced security design and troubleshooting jobs.

Progent's remote support engineers offer exceptional value due to the fact that they possess the real-world background and are equipped with the sophisticated tools required to resolve most network issues rapidly. Efficient support lowers direct costs since solutions use up fewer billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your office. Your company saves additionally in indirect expenses by reducing or eliminating network downtime and associated costs stemming from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's extensive remote consulting know-how is especially valuable for businesses that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing model for online help is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay only for the support that you actually get. Unlike typical remote support companies, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing do away with situations where speedy. minor fixes somehow turn into substantial invoices. Progent's penchant for handling technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of customized tools and field-proven processes which permit the maximum level of efficiency for online engineering help and repair for IT networks of all sizes. Progent provides secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's remote service group to connect to your company's network without compromising corporate security.

Progent's sophisticated service reporting system stores detailed records describing the support that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of services rendered to each Progent client by every Progent consultant. This history of trouble tickets and resolutions is stored as a quickly exploitable internal database that enables Progent's remote support engineers to share their knowledge company-wide to ensure that the value of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with major technology companies such as Cisco and Microsoft open up additional massive technical support knowledge bases and permit priority response from vendors' internal product engineers with the result that Progent's remote consulting experts can arrive at the most efficient resolutions quickly.

Online services offered by Progent to customers in Chicago and anywhere in the state of Illinois include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price services designed to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's top corporations. The ProSight line of network monitoring and management services addresses all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver web-based control and comprehensive security for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the entire threat progression including protection, detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and enables fast restoration of vital data, apps and virtual machines that have become lost or damaged as a result of component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex network management processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT programs. Billing charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables clients to execute major initiatives within budget and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk programs for organizations with networks that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing services are designed for organizations who don't have the money or time to create an in-house Call Center but who want fast response from a dependable Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex trouble tickets to high-level engineers.

    Progent's Help Desk consulting services can aid you in building an efficient new Help Desk or revamping your current one, evaluating or modifying Help Desk software to meet the unique requirements of your business, or providing occasional phone support staff to supplement your existing Help Desk Call Center resources to handle high-demand situations such as software migrations, major upgrades, or installing new business software.

    Progent's Help Desk staff of veteran information technology professionals provides your customers in Chicago or anywhere in the state of Illinois instant access to an effective support group with substantial background delivering telephone-based support and remote repair service for networks powered by Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center recognition as a major driver of business performance, and Progent's goal is to solve instead of just track network issues.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply remote advanced consulting expertise and education in key business application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting, programming, and training for popular Microsoft business applications such as Microsoft CRM, Office Project, MS Office Word, and Microsoft Excel. To learn additional information on Progent's expertise, customization, and education services, visit Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Chicago, or anywhere in the state of Illinois, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to suit your environment so your computer maintenance is proactive rather than reactive. By exposing looming trouble spots before they result in full-scale emergencies, remote monitoring can ward off stressful and expensive information system crises. Progent can also deploy system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows environments, or environments based on multiple OS platforms.
How Your Chicago Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, Mac OS X, or Linux networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in Chicago or throughout the state of Illinois, Progent's online computer support specialists can deliver professional and affordable IT support the instant your business has to have it. More than a decade of providing remote technical assistance has led to Microsoft Gold certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to repair computer problems quickly while eliminating the cost and lost time that comes with on-site service visits.

Even if your Chicago company works with a local independent support technician or employs a full time IT staff that know how to deal with common network issues, Progentís Microsoft certified engineers can provide a convenient and seamless virtual extension of your on-site resources for situations when your regular service personnel either lack the time or the experience to resolve sudden system crises or particularly complex integration problems.

Benefits of Progent's IT Support for Companies in Chicago
Progent's remote IT consulting services enable your Chicago company to enjoy the advantages of timely, expert network support without the cost of managing a full-time IT organization. Your information system will acquire added business worth by becoming more reliable, efficient, and secure. Advantages to your business include:

  • Seamless remote expansion of your on-site IT resources
    For most offices in Chicago and throughout Illinois, nearby network support resources, whether represented by freelance consultants or an in-house maintenance staff, can resolve the majority of network problems. On the other hand, IT crises can occur when local support personnel are too busy or unavailable, and some problems may be associated with technology that is beyond the scope of your local support technicians. In these situations, Progent's on-call support experts give you an easy, fast, and budget-friendly way to supplement your local resources and to pass on useful knowledge to increase your capability to deal with future problems in-house.

  • Less Dependence on Freelance Service Providers
    For IT maintenance, smaller organizations often depend on individual freelance consultants. While independent service people carry smaller overhead than big service companies and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another client, ill, on a trip, or in training, the lack of backup help may force your company to go without assistance during an emergency. As your company grows, network downtime and problems with vital software become more costly. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers an on-call source of reserve service expertise to insure your network is always available.

  • Build a Solid Foundation for Smooth Expansion
    Companies typically begin with an IT system implemented on a shoestring budget. Without a strong framework, slap-dash fixes often get thrown on top of a shaky foundation. When a company grows, reliability and expandability problems can impede the productivity of the organization. These badly built systems require proper assessment, intelligent long-term planning, and wide IT expertise to evolve to a network infrastructure that can offer the stable foundation to meet vital business demands and simplify downstream expansion.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller businesses require advice and technical education to negotiate an increasingly complicated maze of technology options available for promoting business success and improving efficiency. Businesses do not need a network consultant who is motivated to resell a certain vendor's products. IT support and product sales can lead to a situation where the proposed solution is built around a predetermined technology instead of the genuine requirements of a business. Progent avoids these conflicts by offering just services rather than products. This enables Progent to match IT consulting with the best interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, range of IT experience, refined support software, and understanding of enterprise networking enable businesses to avoid the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world industry background, at the front lines of IT support, performing a broad variety of technical projects for a large array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This means that you get not only expert technical capability, but also a consultant with proven approaches for using computer knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-premises visits per minute. As a result, you are billed only for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no initialization charge and requires no retainer for support services delivered during normal business hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for fast repairs so you won't be forced to permit minor problems to fester.

  • Complete Records of IT Services
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or local support organizations who provide minimal documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation sent by every consultant to each customer. The discipline of detailing and archiving support activity results in more effective service and avoids a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering possible issues before they result in downtime, system monitoring can save your IT network from stressful and costly service losses.
How Does My Business Start Receiving Remote Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.















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