Fast Remote Technical Support for Chicago Computer Systems
Urgent Remote Consulting for Chicago NetworksFor organizations located in Chicago or anywhere in Illinois, Progent offers online support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified professionals have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure problems, as well as the assistance of CISSP-accredited security engineers to handle advanced security architecture and diagnostic issues.

Progent's online technical support engineers provide exceptional leverage because they have the real-world background and have access to the advanced tools necessary to resolve the majority of network problems quickly. This reduces direct expenses because service calls accumulate minimal billable minutes. Online help also avoids the cost of dispatching a consultant to your location. Your company saves even more in indirect costs by minimizing or eliminating network outages and associated costs stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive remote technical support expertise is especially valuable in environments that rely on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's billing model for remote support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you pay only for the services that you receive. In contrast to typical online support organizations, Progent asks for no service activation charge or minimum fees. Progent's per-minute granularity and clean policy for pricing avoid scenarios where speedy. minor solutions somehow end up as large invoices. Progent's penchant for dealing with problems quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an array of customized technologies and proven processes that promote the maximum level of efficiency for remote consulting and repair for information networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's Technical Response Center to link to your company's system remotely without breaching system security.

Progent's sophisticated service database application includes thorough documentation for the service that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of support provided to every Progent client by any Progent engineer. This database of anomalies and fixes is stored as a quickly searchable internal knowledge base that allows Progent's remote support professionals to communicate their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's extensive list of accreditations and close associations with major vendors including Cisco and Microsoft open up additional extensive technical support knowledge bases and permit quick access to vendors' in-house engineering staff with the result that Progent's remote consulting experts are able to come up with the most efficient solutions promptly.

Online services offered by Progent to clients in Chicago and anywhere in the state of Illinois include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate services designed to enable small and medium-size organizations to utilize the same advanced technology deployed by many of the world's top enterprises. Progent's ProSight line of IT management outsourcing services covers all key areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire threat progression including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide world-class support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity hardware like switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is designed to help evaluate your company's ability to stop or recover quickly from a ransomware attack. Progent will consult with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Billing charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these important fields of computer technology enables customers to complete major projects economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Call Center outsourcing support services are well suited for companies who don't have the budget to assemble and manage an in-house Help Desk but who need fast response from an efficient Help Desk with professional telephone assistance as well as the technical depth to escalate complex trouble tickets to high-level engineers.

    Progent's Call Center consulting support can assist you in creating an effective new Help Desk Call Center or enhancing your established organization, evaluating or modifying Help Desk software to meet the unique needs of your company, or adding temporary online personnel to supplement your existing Call Center group to handle unusually busy events such as software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk team of seasoned information technology consultants offers your workers in Chicago or anywhere in the state of Illinois instant assistance from a dependable technical support group with extensive experience offering telephone-based consulting and remote diagnostics for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center the reputation as a solid contributor to company performance, and Progent's goal is to solve instead of merely annotate network problems.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Experts Group provides remote professional engineering support and training in special business application areas including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. For additional information concerning Progent's expertise, custom development, and education services, go to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Chicago, or anywhere in the state of Illinois, remote IT infrastructure monitoring by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your environment so your IT support is proactive and automated. By detecting potential issues before they expand into network outages, automated monitoring can head off stressful and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments that support multiple OS platforms.
How Your Chicago Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Chicago or throughout the state of Illinois, Progent's phone-based network support engineers are ready to provide expert and cost-effective system support the moment your organization needs it. More than a decade of delivering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access technology to repair network problems quickly while avoiding the cost and lost time associated with in-person support visits.

Even if your Chicago company has a regular independent support technician or employs an in-house organization that can handle day-to-day network problems, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the knowledge to solve unexpected system emergencies or especially challenging integration projects.

Features of Progent's Remote Network Services for Chicago
Progent's phone help, Internet-based troubleshooting, network security consulting, and network administration services give offices in Chicago or throughout the state of Illinois unparalleled leverage for your support investment. Whether you need occasional telephone support and remote troubleshooting or ongoing Help Desk Call Center support and system administration, Progent's professionals can provide your organization enterprise-level IT support while allowing you to avoid the expense and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT experience, fine tuned remote support software, and familiarity with corporate IT enable offices to escape the limitations associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of hands-on professional background, at the forefront of IT service, executing a broad variety of technical tasks for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting personnel. This means that you get not just world-class IT capability, but also a support engineer with field-tested methods for using technical knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and in-person visits per minute. As a result, you are charged exclusively for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no minimum charge and requires no monthly commitment for services provided during regular working hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent faces little competition. Businesses who utilize familiar independent service providers or who maintain internal IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, secure, and productive.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to offer 24x7 network tracking services powered by MS Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By revealing possible issues before they cause lost productivity, network monitoring can save your information network from stressful and costly availability losses.
How Does Our Company Begin Receiving Online Computer Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.















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