Fast and Affordable Remote Support for Chicago Information Networks
Urgent Online Support for Chicago SystemsFor businesses in Chicago or anywhere in the state of Illinois, Progent provides remote technical support for networks based on Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided remote support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle complex infrastructure issues, plus the services of CISSP and CISM-accredited security consultants to handle advanced security design and troubleshooting issues.

Progent's online technical support experts offer excellent value because they possess the practical experience and are equipped with the sophisticated technology needed to solve the majority of information system problems rapidly. This lowers direct costs since solutions use up minimal billable minutes. Online support also avoids the cost of dispatching an engineer to your location. Your organization saves additionally with incidental expenses by reducing or eliminating network outages and related costs stemming from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive remote consulting know-how is particularly valuable for organizations that rely on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.

Progent's billing policy for online help is structured to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you are billed only for the services that you actually get. Unlike typical online support organizations, Progent requires no startup surcharge or minimum fees. Progent's one-minute granularity and clean model for billing save you from situations where quick solutions manage to turn into large bills. Progent's penchant for dealing with technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of optimized technologies and field-tested processes that allow the maximum degree of effectiveness for remote help and repair for information networks of all sizes. Progent offers secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's Technical Response Center to communicate with your network without breaching corporate security.

Progent's powerful technical support reporting application maintains extensive records for all service that Progent's customers have received. Progent's authorized consultants have access to the history of assistance provided to each customer by any consultant. This archive of anomalies and fixes is stored as a quickly accessible support database that allows Progent's online support professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's advanced accreditations and close partnerships with important vendors such as Cisco and Microsoft make available additional extensive technical databases and allow priority access to vendors' internal engineering staff with the result that Progent's online service experts are able to come up with the most efficient solutions in the least time.

Remote technical support services provided by Progent to companies in Chicago and anywhere in the state of Illinois include:

Special Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Progent's rates for longer-term development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology enables customers to execute major projects within budget and on schedule. Progent's special online engineering solutions include:
  • Help Desk Call Center Support
    Progent's Call Center service offerings for organizations with networks based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Call Center outsourcing support services are intended for organizations who lack the budget to support an in-house Help Desk Call Center but who need fast communication with an efficient Help Desk with professional phone assistance as well as the technical depth to escalate complex problems to advanced engineers.

    Progentís Virtual Help Desk is intended for bigger businesses and acts as a transparent addition to your existing Help Desk team. Progent's Virtual Help Desk Call Center can serve as a an escalation resource for complex technical issues, or be ready in hectic circumstances when your regular resources are overwhelmed.

    Progent's Help Desk Call Center team of veteran network experts gives your clients in Chicago or anywhere in the state of Illinois instant contact with an efficient network service resource with substantial experience offering telephone-based support and online troubleshooting for networks powered by Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial contributor to business success, and Progent's policy is to solve and not merely record technical issues.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts staff can supply online professional consulting expertise and training in key application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for popular Microsoft business applications such as CRM, MS Office Project, MS Word, and Excel. To learn more about Progent's expertise, programming, and training services, go to Progent's Business Application Experts Group.

  • ProSight Data Protection Services Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as IPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Chicago, or anywhere in the state of Illinois, online hybrid network monitoring by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your business so your IT maintenance is proactive and automated. By uncovering possible problems before they grow into full-scale emergencies, system monitoring can head off disruptive and expensive network breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X systems, Windows networks, or environments that support a variety of operating systems.
How Your Chicago Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent remote assistance with Microsoft, Mac OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent. For companies and startups in Chicago or throughout the state of Illinois, Progent's online network support engineers are ready to deliver effective and cost-effective IT support whenever your organization requires it. Long experience delivering remote technical assistance has earned Microsoft Gold Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to fix computer problems quickly while eliminating the cost and lost productivity that comes with on-premises support calls.

Even if your Chicago organization deals with a regular independent support technician or employs a full time organization that know how to deal with the majority of network problems, Progentís Microsoft certified consultants are available to provide a convenient and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either lack the availability or the experience to deal with unexpected network crises or especially complicated integration projects.

Advantages of Progent's Network Help for Offices in Chicago
Progent's online IT consulting services enable your Chicago business to enjoy the advantages of timely, enterprise-class IT support without the cost of maintaining an in-house IT organization. Your network will acquire added strategic value by being more reliable, efficient, and secure. Advantages to your business include:

  • Convenient virtual extension of your on-site IT resources
    With most businesses in Chicago and throughout Illinois, nearby network service resources, whether consisting of freelance consultants or an internal IT staff, can take care of the majority of network problems. On the other hand, IT crises sometimes spring up when local resources are overstretched or absent, and some trouble may be associated with technology that is unfamiliar to your local service personnel. In these situations, Progent's on-call support experts offer a convenient, quick, and affordable way to supplement your local resources and to transfer valuable information to improve your capability to deal with downstream problems locally.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller businesses often rely on individual freelance service providers. While freelance service people have smaller overhead than big consulting firms and can often charge marginally less, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the absence of fallback personnel may require your company to wait for assistance during an emergency. As your business expands, system unavailability and problems with vital applications become more costly. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a dependable source of reserve support experts to make sure your IT system remains available.

  • Build a Solid Basis for Seamless Growth
    Organizations often start with an IT architecture created on a shoestring budget. Lacking a robust framework, slap-dash repairs can get piled onto an unstable foundation. When a network grows, reliability and expandability issues can hinder the success of the organization. These badly designed environments require careful analysis, intelligent long-term planning, and extensive IT knowledge to upgrade to a network infrastructure that can deliver the stable foundation to handle current business demands and facilitate future growth.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller companies need advice and technical education to navigate through an increasingly complicated maze of technology options available for promoting business growth and improving productivity. Businesses do not need a computer consultant who is motivated to resell a certain vendor's technology. IT consulting and product sales can result in a situation where the recommended solution is designed around a predetermined product rather than the true needs of a business. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to align IT expertise with the real interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, depth of technical background, refined support software, and understanding of enterprise networking allow offices to avoid the limitations of excessive reliance on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of hands-on professional background, at the front lines of IT service, executing a wide range of IT projects for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support staff. This means that you get not only expert technical help, but also a consultant with proven methods for applying technical knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises help by the minute. As a result, you owe exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and requires no monthly commitment for services provided during normal business hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you will not be tempted to allow less critical problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or local service firms who provide minimal documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation sent by every consultant to each customer. The practice of detailing and organizing service records results in more effective support and eliminates a variety of typical problems such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to provide 24x7 system tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing possible issues before they result in downtime, system monitoring can keep your IT network from stressful and costly service disruptions.
How Does My Business Start Receiving Remote Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.

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