Fast Remote Help for Chicago Computer Systems
Immediate Remote Consulting for Chicago NetworksFor organizations located in Chicago or anywhere in Illinois, Progent provides online support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified consulting experts have delivered online support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure problems, as well as the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting issues.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they have the practical background and are equipped with the sophisticated tools required to resolve the majority of network issues rapidly. This reduces immediate costs because service calls use up minimal chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your site. Your company benefits even more with incidental costs by minimizing or avoiding system downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive remote consulting experience is particularly important for organizations that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing policy for online support is structured to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you pay just for the support that you receive. Unlike many remote support companies, Progent requires no initialization charge or minimum payments. Progent's per-minute granularity and simple policy for billing avoid scenarios where speedy. minor solutions somehow end up as substantial bills. Progent's skill at solving problems quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of optimized technologies and proven methodologies that promote the highest level of effectiveness for online help and repair for computer networks of any size. Progent offers secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's Technical Response Center to interface to your computer system without breaching system security.

Progent's advanced service reporting system maintains detailed records describing all support that Progent's clients have received. Progent's staff engineers have the benefit of the records of all help provided to each Progent customer by every consultant. This history of anomalies and fixes is organized as a quickly accessible internal knowledge base that permits Progent's online support engineers to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and close associations with important industry leaders including Cisco and Microsoft open up additional extensive technical databases and permit fast response from manufacturers' in-house product engineers so Progent's remote consulting specialists are able to find the most efficient solutions in the least time.

Online services provided by Progent to customers in Chicago and anywhere in the state of Illinois include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price services intended to allow small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by many of the world's leading corporations. Progent's ProSight line of network monitoring and management services covers all key areas of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including blocking, detection, containment, remediation, and forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to deliver centralized management and comprehensive security for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, optimize and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious network management processes, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so all potential problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to assess your company's preparedness either to block or recover rapidly from a ransomware incident. Progent will consult with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology allows customers to complete major initiatives economically and on time. Progent's special online consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk support programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are well suited for companies who don't have the money or time to create an internal Help Desk Call Center but who need fast response from an efficient Help Desk with professional telephone assistance plus the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger companies and operates as a transparent supplement to your current Help Desk staff. Progent's Virtual Help Desk can operate as a an escalation option for the toughest computer system challenges, or be available in those instances when your regular support engineers are swamped.

    Progent's Help Desk team of experienced information technology consultants offers your clients in Chicago or anywhere in the state of Illinois quick communication with a dependable network service resource with years of background providing telephone-based consulting and remote repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center recognition as a major driver of company success, and Progent's intent is to fix instead of merely record network problems.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Consulting staff provides online and in-depth consulting expertise and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's consulting, custom development, and training services, see Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Chicago, or anywhere in the state of Illinois, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to fit your environment so your network maintenance is proactive and automated. By detecting emerging issues before they evolve into downtime, system monitoring can head off stressful and expensive information system failures. Progent can also assist with system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or systems that incorporate multiple operating systems.
How Your Chicago Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent. For offices and startups in Chicago or anywhere in the state of Illinois, Progent's phone-based computer support engineers are ready to provide professional and economical IT help the moment your organization needs it. Long experience delivering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine remote access tools to repair network problems quickly while avoiding the cost and lost productivity associated with on-premises service calls.

Even if your Chicago office has a regular freelance support technician or employs a full time organization that can deal with common network problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless remote extension of your local resources in cases when your usual service personnel either don't have the time or the expertise to solve sudden system emergencies or especially complex integration problems.

Features of Progent's Online Network Support for Chicago
Progent's online help, Internet-based repair, system security expertise, and system administration services offer businesses in Chicago or anywhere in the state of Illinois unparalleled leverage for your support investment. Whether you require one-time phone help and remote troubleshooting or full-time Help Desk outsourcing services and network administration, Progent's professionals can provide your organization world class network support while allowing you to avoid the expense and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT knowledge, refined support tools, and understanding of corporate IT enable companies to escape the pitfalls of exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional background, at the front lines of network service, executing a wide variety of IT tasks for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support staff. This means that you get not just expert IT capability, but also a consultant with proven methods for applying computer knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site help per minute. As a result, you are invoiced exclusively for received services. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and asks no retainer for services provided during normal business hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you will not be tempted to allow less critical problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or small support firms who offer minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports transmitted by each staff member to every customer. The discipline of documenting and organizing support activity allows more effective service and avoids a variety of common problems such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to provide 24x7 remote monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive availability losses.
How Does Our Company Begin Receiving Online Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.















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