Remote Network Support Services for

Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the real-world background and have access to the advanced tools required to solve most network problems rapidly. Efficient support lowers immediate expenses since solutions use up minimal billable minutes. Online support also avoids the cost of dispatching a consultant to your location. Your company benefits additionally in indirect costs by reducing or avoiding network downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives.

Progent's billing model for remote support is designed to leverage your IT service investment. Progent charges per minute for phone consulting, so you owe just for the support that you receive. Unlike many online support organizations, Progent imposes no service activation charge or minimum job duration. Progent's per-minute billing unit and simple model for pricing save you from scenarios where speedy. minor fixes manage to end up as big invoices. Progent's penchant for solving problems quickly results in your business saving money.

Progent's Online Technical Support Technologies
Over time, Progent has fine tuned a set of optimized technologies and field-tested methodologies that permit the maximum level of efficiency for remote consulting and repair for small company computer networks. Progent offers safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to access your environment remotely without compromising system security.

Progent's proprietary technical support reporting application maintains extensive histories of all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of support delivered to every customer by every Progent engineer. This history of trouble tickets and fixes is structured as a readily exploitable proprietary database that allows Progent's online technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and close partnerships with key vendors such as Cisco Systems and Microsoft permit access to other extensive technical knowledge bases and to manufacturers' internal product engineers so that Progent's online consulting engineers are able to come up with the best resolutions promptly.

Phone-based services Offered by Progent to companies in Chicago and throughout the state of Illinois include:

• Authorized Microsoft Windows Expertise
  Progent's Microsoft-qualified online service engineers offer network troubleshooting and IT assistance for the complete line of Microsoft server and business application technology. Progent is a Microsoft Gold Partner network support company and can offer your business the services of consulting professionals who can assist to configure, support and manage the extensive family of MS Servers such as Microsoft Windows 2003 Server, SQL Server, ISA Server, Microsoft BizTalk Server, MS Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Microsoft Application Center, Microsoft SharePoint Services, Microsoft Virtual Server 2005, and Microsoft Operations Manager 2007 and 2005.

• Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure consultants, and indicates an individual's networking knowledge at the expert level. Cisco CCIEs know how to handle the most difficult problems occurring in network infrastructure design, deployment, management, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco System's in-house product support engineers in isolating anomalies with Cisco IOS network administration utilities and developing workarounds or locating program patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their depth of experience enables them to resolve even the most intractable problems quickly. In common cases, less experienced engineers can struggle for hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes.

  Few consulting providers make CCIEs accessible to help small and mid-size companies. Progent offers fast phone access to a Cisco-qualified CCIE so you can get immediate assistance for serious network infrastructure problems that are hurting worker productivity but are not within the comfort zone of your ordinary IT service providers. Progent's Cisco-qualified CCIE consultants can interface to your network by means of sophisticated remote support tools in order to perform fast, secure, and economical analysis and remediation.

• CISSP, ISSAP, and CISM Qualified Network Security Specialists
  Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a variety of system protection services that can bolster the defenses of your Microsoft Windows, Apple OS X, or Linux environment against attacks or assist your business to recover quickly following a damaging penetration. Security services offered by Progent cover thorough network security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; quick recovery from malicious assaults; installing firewalls; establishing safe techniques for off-site and mobile communication; securing your email infrastructure against spam and DHA attacks; and managing round-the-clock network monitoring.

• UNIX/Linux, Solaris, and Apple Mac OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and Mac OS X remote support services cover a broad spectrum of computer technologies including system architecture, messaging solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware economization and easy management, and migration from older systems to Microsoft Windows or Linux-powered solutions. Progent's team-based approach to resolving network problems promotes fast escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts support costs.

  Progent's UNIX/Linux consultants can provide emergency online assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX including:

  • Mac OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO
  • SGI/Irix

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT projects that small businesses often need. Billing charges for longer-term consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology allows clients to execute critical initiatives within budget and on time. Progent's project-based online consulting services include:

• Help Desk Expertise
  Progent's Help Desk Call Center programs for small and midsize companies with networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing services are intended for small companies who lack the budget to assemble and manage an internal Help Desk Call Center but who require quick response from a reliable Help Desk Call Center with professional telephone assistance as well as the expertise to escalate the most challenging trouble tickets to advanced engineers.

  Progent’s Virtual Help Desk is designed for larger companies and acts as a seamless addition to your current Helpdesk organization. Progent's Virtual Call Center can act as a an escalation resource for the most difficult network problems, or be ready in overflow circumstances when your other support engineers are swamped.

  Progent's Help Desk team of experienced network consultants gives your computer users in Chicago or anywhere in the state of Illinois instant access to a reliable network service group with years of experience delivering phone consulting and online troubleshooting for IT systems powered by Microsoft Windows, Cisco Systems, Apple Mac OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk recognition as a solid enabler of business success, and Progent's policy is to solve rather than merely report network issues.

• Applications Support: Training, Custom Programming, and Problem Solving
  Progent's Applications Experts Team provides online and in-depth consulting expertise and education in key application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for Microsoft applications including CRM, Office Project, MS Office Word, and Excel. For more about Progent's expertise, custom development, and education services, see Progent's Applications Experts Group.

  Remote Network Monitoring Support
  Progent offers businesses in Chicago, or anywhere in the state of Illinois, online network monitoring services centered around Microsoft Operations Manager, customized by Progent to accommodate your business so that your computer support is proactive rather than reactive. By detecting emerging trouble spots before they grow into crashes, system monitoring can head off disruptive and expensive information system breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac systems, Microsoft systems, or systems based on a mix of OS platforms.

How Your Chicago Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based help with Microsoft Windows, Apple Mac, or Linux networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or send email to information@progent.com. For small companies and new businesses in Chicago or anywhere in the state of Illinois, Progent's online network support specialists can provide effective and economical system support the moment your organization needs it. More than a decade of offering remote technical assistance has led to Microsoft Gold status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access tools to fix computer problems rapidly while eliminating the cost and lost time that comes with on-site support calls.

Even if your Chicago small business has a regular freelance consultant or maintains a full time organization that know how to handle the majority of computer problems, Progent’s Microsoft certified engineers provide a convenient and transparent virtual expansion of your local resources for situations when your regular service personnel either don't have the bandwidth or the expertise to resolve unexpected network emergencies or especially complicated integration problems.

Advantages of Progent's Network Help for Small Businesses in Chicago
Progent's remote support services enable your City# small company to enjoy the advantages of on-call, enterprise-class IT support without the cost of maintaining an in-house IT organization. Your information system will acquire added business value by being increasingly available, efficient, and secure. Benefits to your company include:

• Convenient virtual extension of your on-site support resources
  With most small businesses in Chicago and throughout Illinois, local computer service resources, whether made up of independent consultants or an in-house maintenance staff, can take care of typical technical problems. However, serious problems can occur when local resources are too busy or unavailable, and some problems may be associated with technology that is unfamiliar to your onsite support personnel. In these situations, Progent's online support specialists give you an easy, quick, and budget-friendly solution to augment your local resources and to convey useful information to increase your capability to handle downstream issues in-house.

• Less Reliance on Individual Consultants
  For network maintenance, small offices commonly rely on individual freelance consultants. While independent service people carry smaller overhead than big consulting firms and can often charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another customer, sick, on a trip, or in class, the lack of reserve help may force your business to go without assistance during an IT crisis. As your company grows, network unavailability and trouble with vital software are more costly. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of backup support experts to insure your IT system is always up and running.

• Create a Solid Foundation for Seamless Growth
  Small businesses typically begin with an IT architecture implemented on a modest budget. Lacking a robust infrastructure, slap-dash fixes often get piled on top of a weak foundation. When a network grows, stability and expandability problems can impede the success of the organization. Such badly built systems require proper assessment, intelligent strategic planning, and broad-based technical knowledge to evolve to a network architecture that can provide the solid foundation to handle vital business demands and simplify future expansion.

• Interact with Problem Solvers Instead of Product Vendors
  Small offices require advice and technical training to navigate through an increasingly complex maze of product options capable of promoting business success and improving efficiency. These companies do not need a computer consultant who is trying to earn a commission on a specific vendor's products. IT consulting and product selling can result in a scenario where the proposed solution is designed around a profitable technology rather than the genuine needs of a client. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to align IT expertise with the best interests of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support company and Progent's head count, depth of IT expertise, refined remote support tools, and familiarity with corporate IT enable small companies to escape the pitfalls of exclusive reliance on smaller consulting firms, independent freelance service providers, or over=stretched internal IT help.

Progent adds value by providing:

• Certified Expertise in Microsoft's Full Line of Servers
  Progent can provide in-depth support for Microsoft’s popular server products with services that include Windows Server 2003 expertise, Microsoft Windows 2000 migration, Windows NT migration, Microsoft Exchange 2003 Server expertise, Exchange 5.5 Server and Microsoft Exchange Server 2000 migration, and Microsoft SQL Server help.

• Value Pricing
  Progent's pricing model is to bill for remote support and on-site visits per minute. As a result, you are invoiced just for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you will not be forced to permit simple problems to stay unaddressed.

• Information Transfer
  Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent faces little competition. Businesses who work with familiar independent service providers or who employ in-house IT personnel benefit when Progent transfers information about new technology and tested methodologies to make their networks more reliable, secure, and productive.

• Automated Server Monitoring with Microsoft System Center Operations Manager
  Progent is one of the few consulting companies to provide 24x7 system monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your IT network from stressful and costly service losses.

How Does My Business Start Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network help, visit Immediate Emergency Support.