Fast Online Support for Chicago Information Networks
Urgent Remote Consulting for Chicago SystemsFor businesses in Chicago or anywhere in Illinois, Progent provides remote support for information systems based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft certified consulting experts have provided remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex networking issues, as well as the assistance of CISA and CISM-accredited security engineers to help with high-level security architecture and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional leverage because they have the practical background and are equipped with the advanced technology required to resolve most information system problems rapidly. Efficient support reduces direct costs because service calls use up minimal chargeable minutes. Remote support also eliminates the expense of sending an engineer to your site. Your organization benefits even more in incidental costs by minimizing or avoiding network downtime and related costs resulting from business disruption, upset clients, unproductive employees, and distracted management. Progent's extensive online technical support know-how is particularly valuable in environments that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's pricing policy for online support is designed to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you owe exclusively for the services that you actually get. In contrast to many online service companies, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and simple model for pricing eliminate situations where quick solutions manage to turn into substantial bills. Progent's skill at disposing of technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized technologies and proven processes that permit the maximum level of effectiveness for remote engineering help and troubleshooting for computer networks of any size. Progent offers protected VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's online support team to connect to your network remotely without compromising system security.

Progent's proven customer support database system maintains extensive histories describing the support that Progent's clients have received. Progent's staff service personnel have the benefit of the records of support rendered to each client by any Progent engineer. This history of issues and resolutions is structured as a quickly retrievable proprietary knowledge base that allows Progent's remote support experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with major industry leaders including Cisco and Microsoft make available other massive technical databases and permit priority access to manufacturers' internal engineering staff with the result that Progent's online consulting experts can find the best resolutions promptly.

Online technical support services available from Progent to clients in Chicago and throughout the state of Illinois include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's leading enterprises. The ProSight portfolio of IT management outsourcing services covers all critical facets of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, and network infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the complete threat lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital data, apps and VMs that have become lost or damaged due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of critical computers that drive your information system. When ProSight Systems Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so that any potential problems can be resolved before they can disrupt productivity Learn more details about ProSight Systems Watch server and desktop automated management services.

Special Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special information technology projects. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these special areas of information technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Support
    Progent's Call Center programs for organizations with environments that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing support services are designed for businesses who lack the resources to create an internal Call Center but who want quick access to a dependable Help Desk with professional phone assistance plus the expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk is designed for larger businesses and operates as a seamless extension of your existing Call Center staff. Progent's Virtual Call Center can operate as a an escalation alternative to resolve complex technical issues, or be available in those situations when your other support engineers are swamped.

    Progent's Call Center team of veteran information technology professionals provides your workers in Chicago or anywhere in the state of Illinois rapid access to a large network service group with extensive background delivering phone consulting and online troubleshooting for computer environments powered by Microsoft, Cisco, Mac OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk recognition as a crucial contributor to company performance, and Progent's goal is to resolve rather than just annotate IT problems.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Team provides phone-based and in-depth consulting expertise and training in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for popular Microsoft business applications including CRM, Microsoft Project, Word, and Microsoft Excel. To read additional information concerning Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Chicago, or anywhere in the state of Illinois, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to suit your environment so that your computer maintenance is proactive rather than reactive. By uncovering possible issues before they evolve into network outages, automated monitoring can ward off stressful and costly service crises. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple Mac systems, Microsoft Windows environments, or networks that incorporate multiple platforms.
How Your Chicago Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote expertise with Windows, Mac OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For offices and startups in Chicago or throughout the state of Illinois, Progent's phone-based network support specialists are ready to deliver professional and affordable system help whenever your business has to have it. Long experience offering remote tech support has led to Microsoft Gold certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine online access tools to repair computer problems rapidly while eliminating the expense and lost productivity associated with on-site support calls.

Even if your Chicago company has a regular independent consultant or maintains a full time organization that know how to deal with common network issues, Progentís Microsoft certified consultants can still provide a convenient and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the experience to fix unexpected system crises or particularly tough integration projects.

Benefits of Progent's IT Support for Offices in Chicago
Progent's online IT consulting services enable your Chicago company to enjoy the advantages of on-call, enterprise-level IT support without the expense of managing a full-time IT staff. Your information system will acquire added business worth by being more reliable, efficient, and secure. Benefits to your business include:

  • Seamless remote extension of your local support resources
    With most offices in Chicago and throughout Illinois, nearby computer service providers, whether represented by outside consultants or an internal IT staff, can take care of the majority of network issues. On the other hand, serious problems might occur when local resources are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your usual support personnel. In these cases, Progent's online service professionals provide an easy, fast, and economical way to augment your regular resources and to convey valuable knowledge to increase your capability to deal with future problems locally.

  • Less Dependence on Freelance Service Providers
    For network maintenance, smaller offices often depend on independent freelance consultants. Although independent consultants carry less overhead than larger support organizations and can often charge marginally less, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in training, the absence of fallback help may require your company to go without assistance during an emergency. As your network grows, network downtime and trouble with critical applications become more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a reliable source of reserve service expertise to insure your IT system remains available.

  • Build a Solid Basis for Seamless Growth
    Organizations often start with an information architecture created on a shoestring budget. Without a proper infrastructure, slap-dash repairs can get piled on top of a shaky foundation. As a network grows, reliability and expandability issues can hinder the success of the business. These badly built systems require proper analysis, intelligent strategic planning, and broad-based technical knowledge to upgrade to a system architecture that can offer the stable foundation to meet critical business requirements and ease downstream growth.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller offices need advice and technical education to negotiate an ever more complicated maze of technology alternatives capable of accelerating business growth and improving efficiency. Businesses hardly need a computer consultant who is motivated to resell a specific vendor's technology. IT consulting and product sales can result in a scenario where the proposed solution is built around a predetermined product rather than the genuine needs of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to match IT consulting with the real needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, range of technical background, refined support software, and understanding of corporate IT allow companies to escape the limitations of excessive reliance on smaller service firms, individual freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Complete Family of Servers
    Progent can provide in-depth support for Microsoftís leading server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration consulting, Microsoft Windows Server 2008 R2 integration, Windows 2003 Server upgrades, MS Exchange 2016 migration, Microsoft Exchange 2013 integration, Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2016 upgrades, Microsoft SQL Server 2014 support, and SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises help per minute. Consequently, you are invoiced only for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer for support services provided during normal business hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you won't be tempted to permit minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent faces few competitors. Businesses who utilize familiar freelance consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and productive.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to offer 24x7 network monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering possible problems before they cause downtime, network monitoring can keep your information network from painful and costly service disruptions.
How Does Our Company Begin Getting Remote Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.

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