Fast Online Troubleshooting for Chicago IT Networks
Fast Online Consulting for Chicago NetworksFor businesses in Chicago or anywhere in Illinois, Progent provides online support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided online support to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to handle complex networking issues, plus the services of CISA and CISSP-certified security engineers to help with high-level security architecture and troubleshooting issues.

Progent's online support experts provide excellent value due to the fact that they have the practical background and are equipped with the advanced technology needed to resolve the majority of information system problems rapidly. This lowers direct expenses because solutions require fewer billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your company benefits additionally with incidental expenses by reducing or avoiding system outages and related losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote technical support know-how is particularly important for organizations that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an option.

Progent's pricing model for online help is designed to leverage your network support investment. Progent bills per minute for phone assistance, so you are billed exclusively for the services that you actually get. Unlike many online service organizations, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with situations where quick fixes somehow end up as substantial tabs. Progent's penchant for disposing of problems quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of customized technologies and proven methodologies which allow the maximum degree of efficiency for remote engineering help and repair for information networks of any size. Progent provides secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's Technical Response Center to access your company's computer system without compromising system security.

Progent's sophisticated service reporting system keeps extensive documentation of the support that Progent's clients have been provided. Progent's authorized consultants have access to the history of all help delivered to every client by every Progent consultant. This database of trouble tickets and responses is structured as an easily accessible proprietary knowledge base that allows Progent's online support experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and close associations with key industry leaders including Cisco and Microsoft make available other massive technical support knowledge bases and allow fast response from manufacturers' in-house product engineers so Progent's online consulting specialists are able to determine optimal resolutions in the least time.

Online services available from Progent to companies in Chicago and anywhere in the state of Illinois include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology used by many of the world's leading enterprises. The ProSight suite of outsourced network management services covers all critical facets of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the complete threat progression including protection, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, apps and VMs that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to provide centralized control and comprehensive security for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's ability either to stop or recover rapidly from a ransomware attack. Progent will consult with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup/recovery environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Billing charges for longer-term consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology enables clients to complete critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are well suited for organizations who lack the budget to build and maintain an internal Help Desk but who need quick response from an effective Help Desk with proficient phone support as well as the technical depth to escalate the most challenging tasks to advanced engineers.

    Progent's Help Desk consulting expertise can support you in creating an effective new Call Center or improving your current one, evaluating or modifying Help Desk Call Center software to address the particular requirements of your corporation, or adding temporary phone support personnel to work with your in-house Call Center group to deal with unusually busy scenarios like software transitions, mass updates, or rolling out new applications.

    Progent's Call Center staff of seasoned information technology professionals gives your clients in Chicago or anywhere in the state of Illinois instant assistance from a large network service group with extensive background providing telephone-based help and remote repair service for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center recognition as a crucial driver of business performance, and Progent's goal is to solve rather than simply report network problems.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting Group offers phone-based advanced engineering support and education in specific application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for popular Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's consulting, customization, and education services, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Chicago, or anywhere in the state of Illinois, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your environment so that your IT maintenance is proactive and automated. By exposing possible problems before they grow into downtime, system monitoring can head off disruptive and costly network failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems based on a mix of operating systems.
How Your Chicago Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Chicago or throughout the state of Illinois, Progent's online network support specialists can provide professional and affordable system support the moment your company has to have it. More than a decade of offering remote tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to repair IT problems quickly while eliminating the expense and lost time that comes with in-person service calls.

Even if your Chicago business relies on a regular freelance consultant or employs an in-house organization that know how to handle the majority of network problems, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual extension of your on-site resources in cases when your usual service personnel either lack the availability or the experience to deal with unexpected network crises or especially complex integration projects.

Features of Progent's Online Network Support for Chicago
Progent's online support, Internet-based repair, network security expertise, and network management services give businesses in Chicago or anywhere in the state of Illinois the greatest leverage for your IT budget. Whether you need one-time phone support and remote troubleshooting or ongoing Help Desk outsourcing support and system administration, Progent's professionals can provide your company enterprise-level network support while permitting you to avoid the expense and hassle of running a large internal IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT background, refined remote support tools, and understanding of corporate IT enable businesses to escape the pitfalls of exclusive dependence on smaller consulting firms, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of real-world industry background, at the forefront of network support, performing a wide range of IT tasks for an extensive array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support personnel. This guarantees that you get not just world-class technical help, but also a consultant with proven approaches for using computer knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises help by the minute. As a result, you owe just for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no startup charge and requires no retainer for support services provided during normal business hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you won't be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their scope, Progent is able to focus on offering hard-to-find services where Progent faces little competition. Companies who utilize trusted independent service providers or who employ in-house support personnel benefit when Progent transfers information about critical technology and tested processes to make their networks more reliable, secure, and efficient.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to offer 24x7 system tracking services powered by MS Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can keep your information network from stressful and costly availability losses.
How Does Our Company Begin Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.















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