Fast and Affordable Online Troubleshooting for Chicago Networks
Urgent Online Consulting for Chicago SystemsFor organizations in Chicago or anywhere in Illinois, Progent offers online help for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve complex networking problems, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security architecture and diagnostic jobs.

Progent's remote support engineers offer excellent leverage because they possess the real-world experience and have access to the sophisticated tools needed to solve most network problems rapidly. Efficient support reduces immediate costs since service calls require minimal billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your office. Your organization benefits even more in incidental costs by minimizing or eliminating network outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online consulting know-how is particularly important in environments that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's billing model for remote support is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are charged just for the services that you receive. Unlike typical remote service organizations, Progent asks for no initialization charge or minimum job duration. Progent's one-minute granularity and simple policy for billing eliminate scenarios where fast solutions manage to end up as large invoices. Progent's penchant for solving technical issues efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of optimized technologies and proven methodologies that ensure the maximum level of effectiveness for online engineering help and repair for information systems of any size. Progent provides safe VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's online support team to communicate with your company's system remotely without breaching corporate security.

Progent's proven customer support reporting system stores extensive documentation describing the service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the specifics of support provided to each Progent client by any Progent engineer. This history of trouble tickets and fixes is organized as an easily exploitable support knowledge base that permits Progent's remote support experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and close relationships with major industry leaders including Cisco and Microsoft open up additional extensive technical knowledge bases and permit quick response from vendors' internal support staff so Progent's remote consulting specialists can arrive at optimal solutions in the least time.

Online technical services available from Progent to businesses in Chicago and anywhere in the state of Illinois include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to utilize the same advanced technology deployed by some of the world's leading enterprises. Progent's ProSight line of IT management outsourcing services covers all key facets of information technology such as email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the entire threat progression including blocking, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and debug their networking appliances like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that require critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so any potential problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness to block or recover quickly from a ransomware attack. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup system that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's background in these important areas of information technology enables customers to complete major projects economically and on time. Progent's special online engineering services include:

  • Call Center Expertise
    Progent's Call Center programs for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for organizations who don't have the resources to build and maintain an in-house Help Desk but who want fast response from an effective Help Desk with professional telephone support as well as the expertise to escalate complex problems to advanced consultants.

    Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Help Desk or revamping your established one, selecting or customizing Help Desk application software to handle the particular demands of your company, or providing occasional phone support staff to reinforce your in-house Help Desk resources during demanding events like software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of veteran information technology consultants gives your customers in Chicago or anywhere in the state of Illinois fast access to an efficient network service resource with extensive experience offering telephone-based consulting and remote diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center the reputation as a key enabler of business success, and Progent's target is to solve and not just document network issues.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group can supply remote and in-depth consulting expertise and training in special application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for familiar Microsoft business applications including CRM, Project, Office Word, and Microsoft Excel. To learn more on Progent's consulting, custom development, and training services, go to Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Chicago, or anywhere in the state of Illinois, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your environment so your IT maintenance is proactive rather than reactive. By anticipating emerging issues before they grow into network outages, system monitoring can head off inconvenient and expensive service failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks powered by a combination of operating systems.
How Your Chicago Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Chicago or anywhere in the state of Illinois, Progent's online network support engineers can provide professional and cost-effective IT help the moment your organization has to have it. More than a decade of providing remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to repair network problems rapidly while eliminating the expense and lost productivity that comes with on-site service visits.

Even if your Chicago company works with a local freelance support technician or employs a full time organization that can deal with the majority of computer issues, Progentís Microsoft certified engineers can still provide an easy and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the experience to resolve unexpected system crises or especially complex integration projects.

Details of Progent's Online Computer Support for Chicago
Progent's phone support, remote repair, network security expertise, and network management services offer offices in Chicago or anywhere in the state of Illinois the greatest leverage for your IT investment. Whether you require one-time telephone support and remote network repair or ongoing Help Desk Call Center services and system administration, Progent's experts can provide your organization world class IT support while allowing you to avoid the cost and hassle of carrying a large internal IT staff. Key features of Progent's online help services include:

  • Fast Phone Access to Microsoft Certified Support Specialists
    Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to companies in Chicago and is also ideal for customers in more remote areas of Illinois that lack consultants with proven experience supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Partner support firm, Progent has access to a wide range of Microsoft support tools, service information, and on-going education.

  • By the Minute Rates to Minimize Expenses
    Progent offers remote help on a per-minute basis, so you pay only for the support you use. Progent requires no minimum charge for online service and requires no periodic retainer for support services delivered during normal working hours. This protects you from facing big bills for simple repairs.

  • Access to Cisco Certified Network Design Specialists
    Progent's registered experts for Cisco offers help from authorized professionals with experience in planning, deploying, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to show you how to create high-speed, high-availability, and secure connectivity for fixed and mobile networking.

  • Application Specialists Team
    Progent's core support offerings consist of technology integration, MS Exchange Server consulting, corporate security planning, and Help Desk Call Center support. Progent's Experts Team can provide in-depth consulting expertise for specific application areas. Help offered by the Application Experts Team includes:
    Microsoft Dynamics GP Support and Programming
    MS Project and Project Online Training
    Microsoft Office Excel and Office 365 Excel Technical Support and Programming
    Office Word and Office 365 Word Support
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Solaris Help
    Microsoft SQL Server 2016 Software Programming and SQL Server 2014 Application Development and Debugging
    Oracle Project Management and Software Development
    MySQL Management Support and Application Programming
    Apple Mac Integration
    Amazon MWS Application Development

    By providing a full service centralized resource for IT generalists and application experts, Progent can deliver fast, inexpensive, and thorough IT solutions that match the specific requirements of your business.

  • Sophisticated Online Access Software
    Secure remote access allows Progent's service professionals to observe exactly what your customers see. This makes it easier to produce fast solutions to problems that might otherwise require a costly personal visit. Sophisticated online access tools and expert engineers combine to allow Progent to repair most IT problems quickly and economically. Progent is a pioneer in online troubleshooting and remote system analysis.

  • Support for Mainstream VPN Gateways
    Progent can provide secure Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.

  • 24-hour Support for High System Availability
    For organizations with line-of-business applications, Progent offers optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce maximum network availability.

  • Help Desk Call Center
    Progent's Help Desk outsourcing services are designed specifically for budget-conscious offices whose clients require immediate access to a Help Desk service with expert telephone support and complete escalation capability.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of IT background, fine tuned support software, and understanding of enterprise networking allow companies to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Complete Family of Server Platforms
    Progent can provide in-depth support for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Windows Server 2008 support, Windows 2003 maintenance, MS Exchange Server 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person help by the minute. Consequently, you owe just for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no minimum fee and asks no monthly commitment for support services delivered during normal working hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you won't be tempted to allow simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent faces few competitors. Businesses who work with trusted independent consultants or who employ in-house IT personnel benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to offer 24x7 remote tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering possible issues before they cause lost productivity, system monitoring can keep your information network from painful and expensive availability disruptions.
How Does My Business Start Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.















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