Fast Online Support for Chicago IT Networks
Fast Phone Consulting for Chicago NetworksFor businesses located in Chicago or anywhere in Illinois, Progent offers online technical support for computer systems powered by Microsoft, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have provided online troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle complex networking issues, plus the services of CISA and CISM-accredited security engineers to handle high-level security architecture and diagnostic jobs.

Progent's online support experts provide exceptional leverage because they possess the real-world experience and have access to the sophisticated tools required to solve most information system issues rapidly. Efficient support lowers immediate costs because solutions accumulate minimal billable minutes. Online help also avoids the expense of sending an engineer to your office. Your organization benefits even more with incidental expenses by minimizing or avoiding system downtime and related losses stemming from business discontinuity, upset clients, idle employees, and distracted management. Progent's advanced remote consulting expertise is especially valuable in environments that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's billing model for online help is structured to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you are charged exclusively for the services that you actually get. Unlike typical remote support organizations, Progent asks for no startup charge or minimum payments. Progent's one-minute granularity and simple model for pricing save you from situations where quick solutions somehow end up as big bills. Progent's penchant for dealing with problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of customized technologies and proven processes which allow the highest degree of efficiency for online help and repair for computer networks of any size. Progent offers safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the staff of Progent's Technical Response Center to interface to your company's environment without compromising corporate security.

Progent's powerful service reporting system maintains detailed histories for all service that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of all help delivered to each Progent customer by any Progent engineer. This database of anomalies and repairs is structured as a quickly accessible proprietary database that allows Progent's remote support professionals to communicate their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's high-level accreditations and formal partnerships with important industry leaders such as Cisco and Microsoft open up additional extensive technical databases and permit fast access to manufacturers' internal product engineers with the result that Progent's online service experts are able to find the best resolutions quickly.

Online support offered by Progent to customers in Chicago and anywhere in the state of Illinois include:

Additional Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology projects. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important areas of information technology enables clients to execute critical projects economically and on schedule. Progent's special remote engineering solutions include:
  • Call Center Services
    Progent's Help Desk Call Center support alternatives for companies with networks based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are a convenient solution for organizations who don't have the resources to build and maintain an in-house Help Desk Call Center but who need fast access to an effective Help Desk with proficient phone assistance as well as the ability to escalate the most challenging tasks to high-level engineers.

    Progent's Help Desk Call Center consulting expertise can guide you in building an effective new Call Center or improving your established one, identifying or enhancing Help Desk software products to address the particular needs of your corporation, or providing temporary online staff to reinforce your existing Call Center group to handle high-demand scenarios like software transitions, major updates, or installing brand new applications.

    Progent's Help Desk Call Center team of seasoned information technology professionals gives your workers in Chicago or anywhere in the state of Illinois immediate communication with a dependable network service resource with extensive background providing telephone-based consulting and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center the reputation as a significant driver of company efficiency, and Progent's aim is to resolve rather than just track technical problems.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Team provides online and in-depth consulting support and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, customization, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and Excel. To read more concerning Progent's consulting, customization, and education offerings, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Online Network and Server Monitoring Services
    Progent can provide companies in Chicago, or anywhere in the state of Illinois, remote network and server monitoring services powered by System Center Operations Manager (SCOM), enhanced by Progent to accommodate your environment so your IT support is proactive rather than reactive. By exposing potential problems before they cause network outages, automated monitoring can ward off disruptive and costly service failures. Progent can also utilize system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X networks, Microsoft systems, or systems that support a combination of operating systems.
How Your Chicago Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online expertise with Microsoft Windows, Mac OS X, or Linux environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Chicago or anywhere in the state of Illinois, Progent's phone-based network support specialists can deliver effective and cost-effective system support whenever your business has to have it. More than a decade of offering remote tech support has earned Microsoft Gold Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to repair IT problems quickly while eliminating the cost and lost productivity associated with in-person service calls.

Even if your Chicago business deals with a local freelance consultant or maintains a full time organization that can handle day-to-day network issues, Progent’s Microsoft and Cisco certified consultants can still offer an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to deal with sudden network emergencies or particularly complex integration problems.

Advantages of Progent's Network Help for Organizations in Chicago
Progent's online technical help services allow your Chicago company to realize the advantages of on-call, enterprise-level network support without the expense of maintaining a full-time IT organization. Your network will derive greater strategic value by being more reliable, efficient, and protected. Advantages to your company include:

  • Seamless remote expansion of your on-site support resources
    For most offices in Chicago and throughout Illinois, local network support resources, whether made up of freelance consultants or an in-house maintenance staff, can resolve the majority of technical issues. On the other hand, IT crises sometimes spring up when your regular resources are overstretched or absent, and some problems may be associated with IT products that is unfamiliar to your onsite service people. In these cases, Progent's on-call service specialists provide an easy, quick, and affordable way to augment your regular help and to transfer useful information to improve your capability to deal with future issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller companies commonly rely on independent freelance service providers. While freelance service people carry smaller overhead than big service organizations and can often charge lower rates, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the lack of backup help may require your company to wait for help during an IT crisis. As your network expands, system unavailability and problems with critical software become more expensive. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of backup service expertise to make sure your IT system stays up and running.

  • Create a Solid Basis for Seamless Growth
    Organizations typically start with an information architecture implemented on a shoestring budget. Without a scalable framework, slap-dash repairs can get piled onto a weak foundation. When a company grows, stability and expandability problems can hinder the success of the business. These poorly designed environments need careful assessment, smart long-term planning, and wide technical expertise to evolve to a system architecture that can deliver the solid foundation to handle current business demands and facilitate downstream growth.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller companies require guidance and technical education to navigate through an ever more complicated array of technology options capable of accelerating business growth and enhancing efficiency. Businesses do not need a computer consultant who is attempting to resell a specific vendor's products. IT consulting and product selling can result in a situation where the proposed solution is built around a predetermined technology rather than the genuine requirements of a business. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to align IT expertise with the real interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, range of technical knowledge, refined support software, and understanding of enterprise networking enable businesses to avoid the limitations of excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

How Does Our Company Begin Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.

© 2002- 2017 Progent Corporation. All rights reserved.