Chula Vista, CA Remote Support from Certified Network Service Consultants
Progent's network technical support services can deliver your Chula Vista, CA business low cost and consistent access to Microsoft and Cisco certified technical experts. By delivering network support service when you need it, offering specialized knowledge for line-of-business applications, offering unique services such as automated server monitoring, and charging only for support you use, Progent gives your Chula Vista, California company an economical alternative for optimizing the productivity and profitability of small office information systems. Whether you have an on-premises system, rely on cloud-based infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the smart way for businesses and local governments to build and manage a reliable and safe information system and to benefit from fast access to the seasoned consulting usually available only to enterprises who can set up a large in-house IT staff.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your internal network support personnel. This can save money and minimize technical risks for big IT initiatives such as application design and development, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or software migrations.

Progent can also provide the services of accredited consultants to assist your company to design and implement a sensible cloud computing strategy.

Primary Practice Areas Supported by Progent for Businesses in Chula Vista, California
Progent's team of world-class engineers provides assistance for all aspects of information technology deployed by businesses of any size. Practice areas served by Progent in Chula Vista include:

Support Delivery Options for Chula Vista, California Businesses
Progent offers a variety of options for providing small companies and local governments with cost-effective IT services for technical support, system architecture, hosting, and network administration. Progent's paradigm for providing IT support is built on the Help Desk structure familiar to larger IT organizations. Progent's Helpdesk Service Mechanism ensures fast response, thorough activity documentation, consistent follow-through, and tight expense control across a range of network support delivery modes that include online troubleshooting, onsite help, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and routine remote support for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support professionals can assist clients to analyze and repair network issues without the cost or time loss of on-premises support calls. The experience of Progent's IT engineers makes it possible to resolve the majority of network issues quickly. For complex issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time customers to address urgent network problems and Progent charges by the minute with zero startup fees or time minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Find out additional details about Progent's remote network support expertise.

  • On-site Support
    Progent provides onsite technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site support personnel can work in tandem with Progent's remote service engineers to deliver small companies the best of both worlds: onsite support technicians when you need them as well as the remote help of Progent's seasoned staff of IT consultants, security professionals, and business application developers. The wait time for in-person support calls is usually less than one business day. There is no sign-up or retainer charge for registering as a Progent client for on-premises service. Learn more concerning why to sign up for Progent's onsite network service.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses who need prompt and reliable support from an online Help Desk with effective phone assistance, online troubleshooting capability, and enough technical depth for all needed escalation. Since small and midsize companies typically are constrained by tight IT funds and can spare little executive bandwidth for handling network support tasks, Progent's Help Desk Services could be the most efficient option to make sure that small business information systems are always up and running. Learn more concerning Progent's Help Desk Call Center services.

  • Consulting Services
    Progent provides small and midsize companies affordable availability of world-class consultants who can provide help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network protection consulting, non-stop it system engineering, virtual server solutions, plus configuration, customization and training for business software including financials, ERP, management reporting, sales automation, and office productivity suites. Progent can help with one-shot projects including site relocations and massive software migrations, extended initiatives such as business reporting application programming and customization, relational database software development and administration support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and network administration, or urgent services like disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host mission-critical business applications like Exchange and MS SQL in order to provide small and midsize businesses with greater levels of dependability, protection, and performance than is possible using the class of in-house data center that is practical for the majority of small organizations. Since Progent uses the same facilities that host the equipment of some of the planet's biggest information technology organizations, Progent can save you the expense of building and maintaining the infrastructure needed for world-class environmental control, electrical failover, and redundant Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs stay current, protection and performance is constantly tracked, and systems are consistently archived and ready for full and rapid recovery. Learn more concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small organization's production servers in a setting that not only delivers the top degree of fault-tolerance and scalability but that is also convenient for customers to migrate to a different support provider or to move internally if your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtual server techniques that permit companies with multi-vendor environments to save significantly on the expense of capital equipment, infrastructure maintenance, and network administration while achieving enterprise-class reliability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally administered service, can handle the multi- OS and non- standardized networks typical of small businesses, and retains control of the software in the client's possession so that moving to a different virtualized system is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced online support to help organizations of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that utilize on-premises IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's affordable ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security vendors to deliver centralized management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the entire threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical files, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that all potential issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Why Progent Is the Right Choice for Chula Vista, California Small Businesses
Progent's size, depth of information technology expertise, and familiarity with enterprise network consulting allow small businesses to avoid the problems associated with over dependence on thinly staffed service firms or individual consultants.

Working with Progent allows your company to:

  • Avoid Excessive Reliance on Freelance Consultants
    For network support, smaller companies often depend excessively on independent engineers. Although individual support engineers carry lower expenses than larger support firms and can typically charge nominally lower rates, individuals are often unable to respond quickly to critical network problems. If an independent consultant is occupied with different client, sick, on vacation, or in class, the absence of replacement personnel may require your company to go without help during an emergency. The more your company grows, system downtime or problems with line-of-business programs get more costly. The money you thought you were conserving on a freelancer can disappear quickly because of lower productivity. In addition, when freelance consultants encounter unfamiliar technologies, the unavailability of a large consulting group to fall back on for advice requires them to train in place while your company winds up footing the costs for their continuing training.

  • Have Access to Certified Professionals in Advanced IT Issues
    Many small support firms or freelance engineers who concentrate on small business network support may excel at delivering connect-the-dots fixes but don't have the background to work efficiently with complex network environments with mixed platforms, numerous sites, Voice over IP systems, remote clients, interconnected accounting and analytical software, eCommerce, and custom business applications. Progent's experience with worldwide enterprises and Progent's large team of experts can benefit your small business because big-company environments are inherently complex, integration problems require in-depth understanding of in many technical areas, and achieving an acceptable degree of robustness, reliability, and security calls for industry-proven leading practices.

  • Create a Firm Foundation for Growth
    Small companies often start with an IT system cobbled together on a shoestring budget. Without a carefully designed basis, a sequence of improvised repairs often get thrown on top of a marginal foundation. As a business evolves, reliability and expandability problems can obstruct the productivity of the organization. These environments require proper evaluation, smart business analysis, and broad-based experience to upgrade to a network infrastructure that can act as the solid basis to handle current business needs and support downstream growth.

  • Partner with Solution Consultants, Not Product Resellers
    Small businesses require guidance and insight to navigate through an ever more complex array of IT options available for enabling business growth and improving efficiency. They do not need an IT consultant or support organization that tries to sell them a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent provides services and expertise only. This allows Progent to match consulting support services with the genuine needs of customers. Mixing IT support and product selling can result in a situation where the proposed solution is built around a preselected technology instead of being based on the true requirements of a customer.

How to Contact Progent
If your Chula Vista, California company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Help
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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