Affordable Network Troubleshooting from Microsoft Certified Professionals for Businesses in Chula Vista, CA
By offering world-class know-how whenever you require it, providing in-depth expertise for critical business applications, providing innovative services like virtual server hosting, billing solely for help you receive, and requiring no sign-up fees or retainers for standard services, Progent helps you to maximize the business value of your information network and reduce service expenses. Progent appreciates that information system security, reliability, and performance are just as critical to small businesses as to major enterprises but that smaller companies lack the economy of scale to spend aggressively in computer technology and in-house support groups. Progent's basic competitive advantage is that no network consulting firm can match Progent's capability to provide the network support your company requires when you require it and at prices you can justify.

For larger businesses, Progent can provide co-sourcing services to supplement the technical skills of your in-house IT service personnel. Co-sourcing can save money and minimize technical risks for major projects like software development, disaster recover/business continuity planning, security evaluations, merging datacenters, or software migrations.

Progent can also provide access to certified experts to help your company to design and implement your cloud strategy.

Primary Practice Areas Serviced by Progent for Chula Vista, California Businesses
As a Microsoft-certified Partner IT service company that maintains a world-class team of Cisco qualified CCIE networking consultants and Apple accredited consultants, Progent provides urgent troubleshooting and affordable online consulting to Chula Vista, CA companies for a wide array of information technologies including:

Support Delivery Alternatives Available for Chula Vista, California Companies
Progent has a variety of options for providing small companies and local governments with affordable IT services for troubleshooting, consulting, hosting services, and IT management. Progent's paradigm for providing computer support services is built on the Help Desk Call Center structure common to larger IT groups. Progent's Helpdesk Service Mechanism promotes fast support, thorough activity documentation, dependable follow-through, and tight expense control for a range of network support delivery alternatives that include online repairs, on-premises help, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service experts can help clients to analyze and repair hardware and software issues without the expense or time loss of on-premises support visits. The experience of Progent's network consultants makes it possible to resolve most network problems rapidly. For complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible registration process for new customers to address emergency network problems and Progent bills per minute with zero startup charges or time minimums, so you pay only for the assistance you receive. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Learn more details concerning Progent's online network troubleshooting services.

  • Onsite Support
    Progent offers on-site technical assistance for signed-up clients in larger cities in the U.S. Progent's on-site support technicians can operate in tandem with Progent's remote support experts to deliver small and midsize businesses the optimal solution: hands-on service professionals when you need them plus the remote help of Progent's worldwide team of network engineers, security specialists, and business application programmers. The wait time for in-person service calls is typically less than 24 hours. There is no start-up or retainer fee for becoming a Progent customer for on-premises support. Learn more about how and why to sign up for Progent's in-person computer support services.

  • Help Desk
    Progent's Help Desk Call Center Services are intended for small and midsize businesses and local governments who require fast and dependable access to a professional Help Desk Call Center with efficient telephone support, remote repair capability, and sufficient technical depth for all needed escalation. Since small and midsize companies typically are constrained by limited IT funds and can spare scant management attention for dealing with network support, Progent's Helpdesk Outsourcing Services can be the most efficient way to ensure that small business computer systems are always up and running. Learn more details about Progent's Helpdesk outsourcing services.

  • Consulting Expertise
    Progent offers small and midsize companies affordable access to world-class consultants who can deliver help with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network security consulting, non-stop network consulting, virtual server solutions, plus integration, programming and support for small business applications including accounting, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can help with one-shot projects including office moves and massive software upgrades, extended projects like management reporting application programming and customization, relational database software programming and administration services, and web design, on-going support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and network administration, or urgent services like disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host vital business applications like Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with higher levels of dependability, protection, and performance than is feasible using the class of in-house data center that is practical for most small organizations. Because Progent uses the same data centers that support the gear of many of the planet's biggest information technology companies, Progent can eliminate the cost of creating and maintaining the infrastructure required for world-class environmental control, electrical failover, and uninterruptible Internet access. For managed application servers, Progent can also ensure that upgrades and revisions remain current, protection and performance is constantly tracked, and systems are consistently archived and ready for complete and prompt restoration. Learn more about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small company's production servers in a setting that not only delivers the top level of fault-tolerance and extensibility but that is in addition convenient for customers to transfer to a different support provider or to bring internally if your situation warrants it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that allow small businesses with mixed networks to save significantly on the expense of hardware, system maintenance, and IT administration while achieving world-class availability and an unprecedented level of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally administered package, can handle the mixed- platform and loosely standardized networks common with small companies, and keeps control of the software licenses in the customer's hands so that migrating to a new virtualized host is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still providing all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent offers expert remote support services to help businesses of any size connect their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that combine physical IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's affordable ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, applications and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding appliances that need critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security vendors to deliver web-based management and world-class security for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover rapidly from a ransomware incident. Progent will consult with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Chula Vista, California Businesses
Progent's size, depth of technical expertise, and familiarity with corporate IT support enable small companies to avoid the pitfalls related to excessive dependence on thinly staffed support firms or individual consultants.

Working with Progent enables your company to:

  • Avoid Over Dependence on Individual Support Consultants
    For IT support, small companies sometimes depend excessively on independent engineers. Though individual support providers carry lower expenses than larger support firms and can afford to charge apparently smaller fees, freelancers are frequently stretched to far to react quickly to urgent situations. If an independent consultant is occupied with another client, sick, on travelling, or in class, the lack of backup staff may force your business to go without assistance during an emergency. As your small business expands, network downtime or problems with critical applications get more costly. The money you thought you were saving on an independent consultant can evaporate quickly due to lost output. In addition, when freelance engineers confront new technologies, the unavailability of a large consulting team to count on for assistance requires them to train with the meter running while your company winds up footing the costs for their ongoing education.

  • Gain Access to Experts in Complex Network Issues
    The majority of small service firms or independent consultants who concentrate on small company IT consulting are capable of delivering routine fixes but lack the experience to deal cost-effectively with complex IT infrastructures with a variety of operating systems, numerous sites, VoIP systems, mobile workforces, integrated accounting and analytical applications, data-driven web sites, and custom line-of-business applications. Progent's experience with global enterprises and Progent's extensive team of experts can be valuable to your business because enterprise networks are inherently complicated, support issues require in-depth knowledge in numerous technical disciplines, and achieving a high level of robustness, availability, and security calls for enterprise-tested processes.

  • Build a Solid Basis for Growth
    Small companies often start with a network implemented on a shoestring budget. Lacking a solid architecture, a sequence of improvised fixes often get piled on top of a weak structure. As a company grows, reliability and scalability issues can obstruct the productivity of the business. Such networks require thorough evaluation, intelligent business planning, and broad-based expertise to migrate to a network infrastructure that will provide the solid foundation to meet current business requirements and ease future growth.

  • Work with Solution Providers, Not Product Resellers
    Small companies need guidance and education to navigate through an ever more complex maze of technology alternatives offered for accelerating business growth and improving productivity. Businesses do not need a network engineer or service organization that tries to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent provides services and expertise exclusively. This permits Progent to align consulting services with the genuine interests of clients. Combining IT support and product reselling can lead to a conflict where the recommended solution is based on a predetermined vendor rather than being based on the actual needs of a customer.

Get in Touch with Progent
If your Chula Vista, California company needs to contact Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Assistance
For immediate remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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