Professional Remote Support for Chula Vista, California Networks from World-class Consultants
Small companies have traditionally been underserved by large IT service firms. Many small companies permit themselves to become excessively dependent on individual engineers or small support firms who don't have the size or broad skill sets to react quickly or effectively to network emergencies. Still other small companies resort to giant support providers that employ personnel able to provide by-the-numbers solutions to common problems but who are missing the experience and versatility to deal with the diversity of environments and absence of standards typical of small company IT networks.

Progent's proven methodology for delivering low-cost and effective network support to small companies has made Progent one of the premiere Microsoft-certified IT service organizations in the United States. Progent has delivered online support to small businesses in every state in the country (See Progent's customer testimonials).

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house network support group. This can reduce expenses and help meet schedules for major projects such as application development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.

Progent can also provide access to certified experts to help your business to plan and implement your cloud computing strategy.

Key Technologies Supported by Progent for Chula Vista, California Office Networks
As a Microsoft-certified Partner IT service company with a large group of Cisco certified CCIE network infrastructure experts and Apple Computer accredited consultants, Progent offers urgent assistance and low-cost online consulting to Chula Vista, CA businesses for a broad range of computer technologies such as:

Support Delivery Options for Chula Vista, California Businesses
Progent has a variety of options for providing small and midsize companies and local governments with affordable IT services for troubleshooting, consulting, hosting, and network administration. Progent's model for delivering computer support is based on the Help Desk structure familiar to big IT organizations. Progent's Help Desk Call Center Support Model promotes fast support, comprehensive service documentation, reliable follow-up, and strict expense monitoring for a range of network service delivery alternatives that include online repairs, onsite support, top-level consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can help customers to troubleshoot and fix hardware and software issues without the cost or time loss of in-person support calls. The experience of Progent's IT consultants makes it possible to handle most network issues quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-accessible registration procedure for new customers to accommodate emergency situations and Progent bills by the minute with no startup fees or minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security professionals. Learn more details about Progent's online computer support expertise.

  • Onsite Service
    Progent provides onsite computer assistance for registered clients in major metropolitan areas in the United States. Progent's on-site service technicians can work in tandem with Progent's online support experts to give small and midsize companies the optimal solution: in-person support professionals when you require them as well as the on-line expertise of Progent's worldwide team of network engineers, security professionals, and business application developers. The wait time for on-site support visits is typically less than 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for on-premises support. Find out more concerning why to sign up for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses and local governments who require fast and dependable support from a professional Help Desk with efficient telephone support, online troubleshooting capability, and sufficient technical depth for all needed problem escalation. Because smaller companies typically are constrained by limited IT funds and can spare little management attention for handling network support, Progent's Helpdesk Services can be the most cost-effective way to ensure that business information systems stay up and running. Read more concerning Progent's Contact Center services.

  • Consulting Expertise
    Progent offers small and midsize businesses budget-friendly access to enterprise-class consultants who can provide assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, network security consulting, high availability network design, virtual server strategies, plus configuration, customization and support for business software including financials, operations, business analytics, sales automation, and productivity software. Progent can help with short-term projects such as site relocations and massive system migrations, extended projects such as business information software development and support, database application development and administration support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and system management, or urgent response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host mission-critical business applications like Exchange and MS SQL to provide small businesses with higher levels of reliability, security, and performance than is possible using the type of on-site data center that is realistically affordable for most small and midsize organizations. Because Progent uses the same data centers that support the gear of some of the world's largest IT organizations, Progent can eliminate the investment in building and maintaining the infrastructure needed for world-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also see to it that upgrades and service packs remain current, protection and performance is constantly monitored, and systems and data files are consistently backed up and available for complete and prompt restoration. Learn additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small or midsize organization's production servers in a setting that not only delivers the top level of fault-tolerance and scalability but that is in addition easy for clients to transfer to a different support firm or to bring in-house if your situation calls for it. Progent's Private Cloud hosting is based on proven virtualization technologies that allow businesses with multi-vendor networks to benefit significantly on the expense of capital equipment, infrastructure maintenance, and IT administration while achieving enterprise-class dependability and an unprecedented degree of vendor independence. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered package, can handle the multi- OS and loosely standardized networks typical of small businesses, and retains control of the licenses in the client's possession so that migrating to a new virtual host is quick, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still providing all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide advanced remote support to help companies of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine on-premises resources along with public cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's affordable ProSight portfolio of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking appliances such as switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of leading information security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so all looming issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability to block or recover rapidly after a ransomware incident. Progent will work with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex collection of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified security consultants, CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance professionals offer a business-wide view of system protection and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help companies meet business standards and government requirements for IT data security and incident reporting.

The breadth and depth of Progent's consulting team offer a unique set of advantages to organizations wishing to maximize the business value of their IT system within a reasonable budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of hands-on professional experience, at the forefront of IT support, executing a broad variety of IT tasks for an extensive array of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support team. This guarantees that you get not only world-class technical skills, but also a consultant with proven approaches for fixing actual IT problems efficiently. Read additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to charge for online service and on-premises help by the minute. Consequently, you pay only for delivered services. Progent does not impose a more expensive rate for off-hours or urgent service, and Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no sign-up charge and requires no monthly commitment for services delivered during regular business hours. Many service firms impose large minimum payments or charge in increments of a quarter hour or more. Progent's small billing granularity does away with big invoices for fast fixes. Another benefit of by-the-minute pricing is that customers are not tempted to permit less critical issues to fester until they grow into major problems. Read more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Support
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small support firms who offer scant documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports given by each consultant to every client. The practice of detailing and organizing support activity allows more efficient support and avoids a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít release vital service information. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their scope, Progent can concentrate on delivering high-value skills where Progent faces few competitors. Small companies who utilize freelance consultants or who employ internal IT personnel gain when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and productive. Learn additional information about Progent's knowledge transfer services.

Contact Progent
In case your Chula Vista, California business needs to get in touch with Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Immediate Online Technical Help
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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