Chula Vista, CA Remote Support from World-class Computer Troubleshooting Experts
Progent's network help services can provide your Chula Vista, CA company cost-effective and consistent access to enterprise-class network professionals. By providing network consulting help when you need it, offering specialized expertise for key applications, delivering unique support such as 24x7 server monitoring, and billing only for services you receive, Progent offers your Chula Vista, California company an affordable option for optimizing the business value of small office networks. If you run a local datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the intelligent choice for businesses and local governments to create and manage a robust and safe information network and to benefit from quick availability of the seasoned consulting ordinarily available only to corporations who are able to set up a sizeable internal IT organization.

For larger companies, Progent offers co-sourcing services to supplement the technical skills of your in-house IT service group. This can reduce expenses and help meet schedules for big IT initiatives like software programming, disaster recovery preparedness, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide the services of accredited consultants to help your business to design and execute a sensible cloud computing strategy.

Core Products and Technologies Supported by Progent for Chula Vista, California Businesses
As a Microsoft Gold Certified Partner IT service firm that maintains a world-class group of Cisco certified CCIE networking experts and Apple certified consultants, Progent offers emergency troubleshooting and affordable remote consulting to Chula Vista, CA small businesses for a wide range of computer technologies such as:

Support Delivery Alternatives for Chula Vista, California Businesses
Progent offers a variety of options for providing small and midsize companies and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and network management. Progent's paradigm for providing IT support is built on the Call Center operational structure familiar to big IT organizations. Progent's Contact Center Support Mechanism ensures fast response, comprehensive activity documentation, consistent follow-up, and strict cost control for an array of IT support delivery modes that include remote troubleshooting, on-premises help, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and scheduled online service for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support experts can assist customers to analyze and fix network problems without the cost or time loss of in-person service visits. The experience of Progent's network engineers allows them to handle the majority of IT issues quickly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-accessible signup procedure for first-time clients to accommodate urgent network problems and Progent charges per minute with no startup charges or minimums, so you pay only for the assistance you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security professionals. Learn more information concerning Progent's online computer support services.

  • On-site Service
    Progent offers on-site technical support for signed-up clients in larger cities in the U.S. Progent's onsite support personnel can operate in tandem with Progent's remote support experts to deliver small companies the optimal solution: onsite service professionals when you need them as well as the remote help of Progent's seasoned team of network consultants, security professionals, and business application programmers. The wait time for on-site service visits is typically less than one business day. There is no sign-up or retainer charge for becoming a Progent client for on-premises service. Learn more about how and why to register for Progent's onsite computer support services.

  • Phone Support
    Progent's Help Desk Call Center Services are designed for all companies who need fast and reliable support from a professional Helpdesk with efficient telephone support, remote troubleshooting capability, and enough technical depth for full escalation. Since small and midsize businesses typically are constrained by limited information technology budgets and can spare scant management bandwidth for dealing with IT support tasks, Progent's Help Desk Services could be the most efficient option to ensure that business computer systems stay productive. Learn more details concerning Progent's Helpdesk services.

  • Consulting Expertise
    Progent provides small businesses affordable access to world-class IT professionals who can provide help with critical technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, network protection engineering, non-stop it system engineering, virtual server solutions, plus configuration, programming and support for small business software including accounting, ERP, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-shot projects including office relocations and massive software upgrades, extended initiatives like business analytics application development and support, relational database application programming and administration services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and network management, or emergency services such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for vital business applications such as Microsoft Exchange Server and SQL Server in order to provide small and midsize businesses with higher degrees of availability, protection, and performance than is feasible using the class of internal data center that is practical for the majority of small companies. Since Progent uses the same facilities that support the gear of some of the world's biggest information technology organizations, Progent can eliminate the investment in building and maintaining the infrastructure needed for enterprise-class cooling, power failover, and redundant Internet connectivity. For hosted applications, Progent can also ensure that upgrades and service packs remain updated, security and performance is continually monitored, and systems are regularly archived and available for full and prompt restoration. Learn more about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small company's production servers in a setting that not only provides the top level of dependability and extensibility but that is in addition convenient for customers to migrate to a different service provider or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting service is structured around proven virtualization techniques that allow businesses with multi-vendor environments to save significantly on the expense of capital equipment, infrastructure maintenance, and IT administration while getting enterprise-class dependability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed service, can support the multi- platform and loosely standardized networks common with smaller businesses, and keeps ownership of the software in the client's hands so that migrating to a new virtualized host is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced remote consulting services to help companies of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that combine local IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight series of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical files, applications and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security companies to provide centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so that all looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability either to stop or recover rapidly after a ransomware incident. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Chula Vista, California Small Businesses
Progent's size, breadth and depth of information technology skill, and experience with enterprise IT consulting allow small businesses to sidestep the pitfalls associated with over dependence on small service firms or individual engineers.

Teaming with Progent's Experts enables your business to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For IT services, small companies sometimes rely heavily on individual consultants. Although freelance support engineers carry lower expenses than larger IT service firms and can afford to bill nominally smaller fees, individuals are frequently spread too thin to respond quickly to critical network problems. If an independent consultant is busy with another customer, sick, on travelling, or in training, the lack of replacement staff may force your company to go without assistance during a crisis. The more your small business expands, network downtime or problems with line-of-business programs become more expensive. The dollars you thought you were conserving on an independent consultant can be eaten up fast because of lower output. Also, when freelance engineers confront new technologies, the unavailability of a big engineering team to rely on for assistance requires them to train with the meter running while your organization winds up with the costs for their continuing training.

  • Have Access to Expertise in Complex IT Solutions
    The majority of smaller support firms or freelance consultants focused on small company network consulting are capable of delivering connect-the-dots solutions but lack the experience to deal efficiently with complicated IT infrastructures that have mixed operating systems, multiple offices, VoIP implementations, remote workers, interconnected financial and analytical software, eCommerce, and specialized line-of-business software. Progent's background with worldwide enterprises and Progent's extensive staff of specialists can benefit your company because big-company environments are inherently complex, support issues require thorough understanding of in many technical areas, and achieving a high level of stability, reliability, and protection calls for enterprise-proven leading practices.

  • Build a Solid Basis for Growth
    Small companies typically begin with an IT system implemented on a shoestring budget. Lacking a proper architecture, a series of band-aid repairs commonly get thrown on top of a marginal foundation. As a company grows, reliability and scalability problems can obstruct the success of the business. Such environments need thorough assessment, intelligent strategic planning, and in-depth expertise to migrate to a network environment that will provide the reliable foundation to handle critical business needs and support downstream expansion.

  • Partner with Solution Finders, Not Product Vendors
    Small companies require direction and insight to work through an increasingly complex array of IT options offered for enabling business growth and enhancing efficiency. Businesses do not need a network consultant or support firm that attempts to sell them products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells services only. This allows Progent to align consulting support with the real interests of clients. Mixing IT support and product reselling can lead to a situation where the recommended solution is based on a predetermined vendor instead of being driven by the actual needs of a customer.

Contact Progent
In case your Chula Vista, California company wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Network Support
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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