Chula Vista, CA Remote Help from World-class Computer Troubleshooting Consultants
Progent's computer support services can deliver your Chula Vista, CA business budget-friendly and consistent support from world-class consulting experts. By providing IT support service when you need it, providing advanced knowledge for mission-critical technologies, offering unique support such as automated network monitoring, and billing only for services you receive, Progent offers your Chula Vista, California business an affordable option for optimizing the profitability of small office information systems. Whether you maintain an onsite system, connect to cloud-based infrastructure, or have a hybrid cloud/on-premises network, Progent is the smart way for organizations to create and maintain a reliable and safe information system and to benefit from fast access to the experienced support usually restricted to enterprises who can support a large internal IT organization.

For larger businesses, Progent offers co-sourcing and project management support to add to the technical skills of your internal IT support personnel. This can cut costs and minimize technical risks for major IT initiatives like software programming, business continuity planning, security audits, office consolidations, or software migrations.

Progent can in addition provide the services of accredited consultants to assist your company to design and execute your cloud computing strategy.

Primary Practice Areas Supported by Progent for Business Networks in Chula Vista, California
Progent provides the support of qualified experts for all facets of business network technology deployed in small and midsize companies and local governments. Products and technologies serviced by Progent's consultants include:

Support Delivery Options Available for Chula Vista, California Companies
Progent has a variety of alternatives for providing small and midsize businesses with cost-effective computer services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's model for providing computer support services is built on the Call Center operational structure common to big IT organizations. Progent's Help Desk Call Center Support Model promotes fast support, thorough activity records, reliable follow-up, and strict cost monitoring for an array of network support delivery modes that include online repairs, in-person help, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support professionals can assist customers to troubleshoot and repair hardware and software problems without the cost or delay of in-person support visits. The background of Progent's IT consultants allows them to resolve most IT issues quickly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class specialists. Progent offers a convenient, web-based registration process for new clients to address emergency situations and Progent charges per minute with no startup fees or time minimums, so you are invoiced only for the assistance you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Find out additional details concerning Progent's remote network support services.

  • Onsite Support
    Progent offers onsite technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service personnel can work in tandem with Progent's online support experts to deliver small businesses the optimal solution: in-person support professionals when you need them plus the remote help of Progent's seasoned staff of IT engineers, security professionals, and business application programmers. The response time for on-site support visits is typically under one business day. Progent requires no start-up or retainer charge for becoming a Progent client for onsite service. Learn more concerning how to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are designed for small and midsize companies who need prompt and dependable support from a professional Helpdesk with efficient telephone support, online repair tools, and sufficient technical depth for full escalation. Since smaller companies usually are constrained by tight IT budgets and can spare scant management bandwidth for dealing with network support, Progent's Help Desk Call Center Services can be the most cost-effective option to ensure that business computer networks stay up and running. Read more about Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent offers small companies budget-friendly access to enterprise-class consultants who can provide assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network protection consulting, non-stop it system engineering, server virtualization solutions, plus integration, programming and support for small business applications including financials, ERP, business analytics, sales automation, and productivity software. Progent can provide assistance with one-shot projects such as site relocations and massive system upgrades, longer term initiatives like business analytics application programming and support, database software programming and administration support, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or urgent services like data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for critical applications like Exchange and Microsoft SQL in order to provide small and midsize companies with higher degrees of availability, protection, and recoverability than is feasible using the type of on-site data center that is practical for most small and midsize businesses. Because Progent uses the same facilities that host the equipment of many of the world's largest information technology organizations, Progent can save you the investment in building and managing the systems required for enterprise-class cooling, power backup, and redundant Internet access. For hosted application servers, Progent can also make sure that upgrades and revisions stay current, security and performance is constantly monitored, and systems are consistently archived and ready for full and prompt recovery. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for all of a small or midsize company's production servers in an environment that not only provides the highest level of fault-tolerance and scalability but that is also convenient for clients to migrate to another support provider or to move in-house if your business situation calls for it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that allow businesses with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure support, and IT administration while achieving world-class availability and an unparalleled level of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed solution, can handle the mixed- OS and non- standardized environments common with smaller businesses, and retains ownership of the licenses in the client's hands so that moving to a new virtualized system is fast, reliable, and inexpensive. This avoids ending up a captive to a single hosting provider while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert online consulting support to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that utilize physical IT assets as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 integration with on-premises Exchange, Azure design and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and allows rapid restoration of vital files, applications and VMs that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating devices that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security vendors to provide web-based control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your company's ability to stop or recover quickly after a ransomware incident. Progent will consult with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup/recovery system that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Chula Vista, California Businesses
Progent's size, breadth of information technology expertise, and familiarity with enterprise network consulting allow small and midsize businesses to avoid the pitfalls associated with over reliance on thinly staffed service firms or freelance consultants.

Teaming with Progent allows your small business to:

  • Prevent Over Reliance on Freelance Support Consultants
    For IT support, small companies sometimes depend heavily on independent engineers. Though freelance support providers carry lower overhead than more substantial support firms and can typically bill apparently smaller rates, they are occasionally unable to respond rapidly to critical network problems. If an independent engineer is occupied with different client, sick, on vacation, or in class, the lack of replacement personnel may require your company to wait for assistance in case of a crisis. The more your company grows, system downtime or problems with line-of-business applications get more expensive. The money you thought you were saving on a freelancer can disappear fast because of lower productivity. In addition, when independent consultants confront unfamiliar technologies, the lack of a big engineering team to depend on for help forces them to train in place while your business winds up with the bill for their continuing education.

  • Have Access to Expertise in Advanced IT Solutions
    Many smaller service organizations or independent engineers specializing in small business network support may excel at providing routine solutions but don't have the seasoning to deal cost-effectively with complicated IT configurations that have mixed platforms, multiple offices, VoIP systems, remote workers, integrated financial and operational software, eCommerce, and custom business software. Progent's background with worldwide enterprises and Progent's large group of experts can be valuable to your company because big-company environments are characteristically complicated, support problems demand in-depth knowledge in many technical disciplines, and achieving a high degree of stability, availability, and security requires enterprise-proven leading practices.

  • Create a Solid Basis for Seamless Growth
    Small companies often start with a network cobbled together on a tight budget. Without a strong architecture, a sequence of improvised repairs often get tossed on top of a tenuous structure. As a business grows, stability and expandability issues can hinder the success of the business. These environments need proper evaluation, intelligent strategic planning, and broad-based experience to migrate to a network environment that can provide the solid foundation to handle current business needs and support future expansion.

  • Team with Solution Providers, Not Product Vendors
    Small companies require guidance and insight to navigate through an ever more complex array of technology alternatives offered for accelerating business growth and enhancing efficiency. They do not need a network engineer or support firm that tries to sell them a product. Progent avoids conflicts of interest by not selling any products. Progent sells services exclusively. This allows Progent to match consulting support with the real interests of customers. Combining IT consulting and product reselling can result in a conflict where the proposed solution is built around a predetermined vendor rather than being based on the true requirements of a customer.

Get in Touch with Progent
In case your Chula Vista, California business wants to contact Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Online Network Assistance
For fast online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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