Chula Vista, CA Remote Help from Certified Computer Network Service Experts
Progent's computer support services can provide your Chula Vista, CA business cost-effective and reliable access to world-class IT engineers. By delivering IT support help when you require it, providing specialized expertise for vital technologies, delivering unique services such as 24x7 server monitoring, and invoicing only for support you receive, Progent offers your Chula Vista, California company an affordable solution for maximizing the business value of small-scale office information systems. If you have an onsite datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the smart choice for organizations to build and support a robust and secure information network and to benefit from quick availability of the skilled support usually available only to enterprises who are able to support a large internal information technology organization.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to add to the technical skills of your in-house IT service personnel. This can save money and minimize technical risks for big IT initiatives like application development, business continuity preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide access to certified experts to assist your business to design and execute your cloud computing strategy.

Main Practice Areas Serviced by Progent for Businesses in Chula Vista, California
Progent's national team of certified experts offers assistance for virtually all facets of network technology deployed by businesses of any size. Practice areas supported by Progent in and around Chula Vista include:

Service Delivery Options Available for Chula Vista, California Companies
Progent has a variety of options for providing small and midsize businesses with affordable computer services for troubleshooting, system architecture, hosting, and network administration. Progent's model for providing network support is built on the Call Center operational structure familiar to big IT organizations. Progent's Helpdesk Support Mechanism promotes fast response, thorough activity records, consistent follow-through, and strict cost monitoring for an array of IT support delivery alternatives that include remote troubleshooting, in-person help, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified support experts can help customers to troubleshoot and fix network issues without the expense or time loss of in-person support visits. The background of Progent's network engineers allows them to handle most network problems rapidly. For complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-accessible signup process for new customers to address emergency network problems and Progent charges per minute with zero startup fees or minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Find out more information concerning Progent's remote network support expertise.

  • Onsite Service
    Progent offers on-site computer assistance for registered clients in larger cities in the United States. Progent's on-site support technicians can operate in conjunction with Progent's online service experts to deliver small businesses the ideal combination: onsite support technicians when you require them plus the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business application developers. The response time for on-site support visits is usually less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises support. Find out more concerning how and why to register for Progent's onsite computer support services.

  • Phone Support
    Progent's Help Desk Services are intended for small and midsize companies who need fast and dependable support from an online Help Desk Call Center with efficient telephone assistance, online repair capability, and enough technical strength for all needed problem escalation. Since smaller companies usually have limited IT budgets and can spare little executive bandwidth for handling network support, Progent's Helpdesk Services could be the most efficient way to ensure that small business information networks stay up and running. Learn more details concerning Progent's Help Desk services.

  • Consulting Expertise
    Progent provides small companies budget-friendly access to world-class IT professionals who can provide assistance with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security engineering, high availability network engineering, virtual server solutions, plus integration, customization and support for business software such as financials, ERP, reporting, sales automation, and productivity packages. Progent can provide assistance with one-time projects including office relocations and massive system upgrades, extended initiatives such as business reporting software development and customization, database software programming and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or emergency response such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host mission-critical business applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with greater degrees of availability, protection, and performance than is possible with the type of internal data center that is practical for the majority of small businesses. Because Progent uses the same facilities that host the equipment of some of the planet's largest information technology organizations, Progent can eliminate the investment in creating and maintaining the infrastructure needed for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that upgrades and revisions stay updated, protection and efficiency is continually tracked, and systems are consistently archived and ready for full and prompt recovery. Find out more concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small organization's production servers in a setting that not only provides the highest level of dependability and expandability but that is also easy for customers to transfer to a different service firm or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that allow businesses with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure support, and IT administration while achieving world-class availability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered solution, can handle the multi- platform and loosely standardized environments typical of small businesses, and retains control of the licenses in the client's hands so that moving to a new virtualized host is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers expert online consulting services to help organizations of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that utilize on-premises resources along with public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Information Assurance
Progent offers a selection of low-cost, set-price monthly services intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of leading data security companies to deliver centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services managed backup and recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that require important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the state of vital computers that drive your information system. When ProSight Systems Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so all looming issues can be resolved before they can disrupt your network Learn more details about ProSight Systems Watch server and desktop automated management services.

Why Progent Offers the Smart Alternative for Chula Vista, California Businesses
Progent's size, scope of information technology expertise, and experience with enterprise network support enable small and midsize companies to sidestep the problems related to over dependence on thinly staffed service firms or independent consultants.

Teaming with Progent's Experts allows your company to:

  • Prevent Over Reliance on Individual Consultants
    For network support, smaller businesses often depend excessively on individual consultants. Although individual support providers have lower overhead than larger support firms and can afford to charge nominally smaller fees, individuals are occasionally too busy to respond rapidly to urgent network problems. If an independent consultant is busy with different client, sick, on vacation, or in class, the absence of replacement personnel may require your company to go without help during an emergency. The more your small business expands, network downtime or problems with critical applications get more expensive. The dollars you thought you were conserving on an independent consultant can be eaten up fast because of lost productivity. In addition, when freelance consultants confront unfamiliar problems, the lack of a large engineering group to fall back on for assistance requires them to learn on the job while your company ends up footing the costs for their continuing training.

  • Gain Access to Certified Professionals in Sophisticated IT Issues
    The majority of small service firms or independent engineers specializing in small business network support may excel at providing connect-the-dots fixes but lack the seasoning to work efficiently with complex network configurations with a variety of platforms, numerous offices, VoIP implementations, mobile workers, integrated accounting and analytical software, eCommerce, and specialized business applications. Progent's experience with global enterprises and Progent's large staff of experts can be valuable to your small business because enterprise networks are characteristically complex, support issues demand in-depth knowledge in numerous technical areas, and achieving an acceptable degree of stability, reliability, and protection calls for industry-tested leading practices.

  • Create a Firm Basis for Seamless Growth
    Small businesses typically begin with an IT system implemented on a shoestring budget. Without a carefully designed basis, a series of improvised repairs commonly get tossed on top of a marginal foundation. As a business grows, stability and expandability issues can undermine the success of the organization. Such environments require thorough evaluation, intelligent business planning, and in-depth experience to migrate to an IT infrastructure that can act as the solid foundation to meet critical business requirements and ease future expansion.

  • Work with Solution Consultants, Not Resellers
    Smaller companies require guidance and education to work through an ever more complex maze of technology alternatives offered for accelerating growth and improving productivity. They do not need an IT consultant or service firm that attempts to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells services and expertise exclusively. This allows Progent to align technical support with the real interests of customers. Mixing IT consulting and product reselling can result in a situation where the proposed solution is built around a preselected vendor instead of being based on the actual requirements of a customer.

Contact Progent
If your Chula Vista, California company wants to contact Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Assistance
For fast online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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