Overview of Progent's Support Services for BlackBerry Technology
BlackBerry Consulting and Integration ExpertiseWireless access to messages, contacts, calendars, and the web has become a vital capability of IT networks for businesses of any type. RIM BlackBerry smartphones are some of the most powerful solutions for maintaining location-independent connectivity. However the infrastructure required to accommodate BlackBerry handhelds has grown significantly more sophisticated as the pressure non-stop operation and and air-tight security has increased. Progent's RIM qualified engineers focus in delivering small businesses enterprise-class IT support and technical services that are economical and efficient.

Being a Microsoft Gold Partner with years of experience consulting on Exchange, Progent's consultants can provide broad assistance in incorporating RIM BlackBerry and Microsoft products by delivering support services such as Microsoft Exchange 2010 Server support as well as by providing related support services such as Microsoft Lync Server deployment and MS Office Communications Server consulting to manage IM and Presence. Progent's Microsoft SQL Server 2016 integration consultants and MS SQL Server 2014 consultants can set up and troubleshoot your SQL database server to work optimally with BlackBerry BES Server, and Progent's Microsoft System Center Data Protection Manager specialists can assist you to design backup and recovery procedures to guard your messaging data and reduce productivity disruption in case of a breakdown of your messaging system.

Progent also maintains a staff of Cisco certified CCIE network consultants who are available remotely to offer advanced support for designing and repairing your company's network so it supports your BlackBerry system with enterprise levels of resilience, scalability, security, and maintainability. Cisco Certified Internetwork Experts are elite network consultants who are awarded this top-level classification only by completing strenuous examination by Cisco. CCIEs are able to handle even the most complex problems associated with network design, configuration, repair, and support.

BlackBerry Enterprise Server (BES) Technical Support
The BlackBerry Enterprise Server (BES) offers businesses a centralized and safe source for incorporating BlackBerry smartphones into their messaging, groupware, and software application infrastructure. BlackBerry Enterprise Server allows mobile BlackBerry clients to connect to Exchange Server, Lotus Domino, or Novell GroupWise email and to synchronize BlackBerry devices with workstations to ensure up-to-date information for collaborative programs like schedules, address books, to-do lists, IM, and custom business software. Thanks to BlackBerry Enterprise Server (BES) support for Exchange, mobile workers with BlackBerry handsets can have push-based access to Exchange email and to IM-enabled applications through Microsoft Office Communications Server and Microsoft Lync Server support.

BlackBerry BES Server Consulting Support

Progent's BlackBerry-certified consultants can show you how to design, install, and support BlackBerry Enterprise Server (BES) so that you improve the productivity of BlackBerry clients, simplify the management of a BlackBerry solution, and reduce the expense of maintaining mobile workers.

Expert BlackBerry Consulting and Technical Services Available Remotely from Progent
Progent's certified BlackBerry support specialists are available by phone to provide expert technical help to companies in the Cincinnati area or anywhere in the state of Ohio. Progent's seasoned remote technical support team has helped IT organizations resolve computer problems and cut support costs in every state in the United States and established a substantial base of satisfied customers. (See Progent's client testimonials.)

Progent offers online help for a wide array of technologies associated with BlackBerry software and devices including wireless synchronization, configuration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and strengthening mobile security. Major BlackBerry credentials awarded to Progent's support experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingProgent's BlackBerry Certified Support Specialist can help you to perform basic technical operations including configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, launching messaging filters, modifying user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate email solution. Progent's certified service professionals can also assist your business to resolve a wide array of issues associated with synchronization, device detection, email consistency, web access, wireless connections, IM, desktop application configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide remote support for small business networks, Progent can provide quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your mobile support expenses at a minimum and, by dealing with issues quickly, maximizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist has the knowledge required to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can assist you to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical procedures including troubleshooting enterprise activation issues, registering and removing BlackBerry device clients, setting activation passwords, implementing over-the-air program installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry engineers can also show you how to use administration software such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow issues, and utilizing WiFi for enterprise activation. In addition, Progent can explain the role of operational policies in the BlackBerry BES system and help your company to define and implement appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your existing Exchange infrastructure for working smoothly with BlackBerry BES Server or migrate your BlackBerry system to the most recent edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, managing, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry-certified engineer offers expertise in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to add and delete BlackBerry smartphone users on Microsoft Exchange and Microsoft Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry handhelds and user accounts, back up and maintain storage groups, configure permissions, set up the Mobile Data System and IM, install access control lists, control Exchange Server data flow, create, update, and apply wireless LAN and VPN configuration sets, implement SNMP traps for alerts, and generate management reports based on SNMP results.

Progent's BlackBerry-certified expert can support your BlackBerry solution in a number of settings that can include Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent to Get Support from a BlackBerry-Certified Professional
In order to ask Progent about professional assistance for BlackBerry mobile wireless technology, call 1-800-993-9400 or go to Contact Progent.

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