Immediate Remote Support for Cincinnati Computer Networks
Immediate Remote Help for Cincinnati SystemsFor businesses located in Cincinnati or anywhere in Ohio, Progent offers remote support for information systems powered by Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have provided online support to businesses in every state in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the services of CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.

Progent's remote technical support experts offer exceptional value due to the fact that they possess the practical experience and are equipped with the sophisticated tools needed to resolve most information system problems quickly. Efficient support lowers direct expenses because solutions require fewer chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your organization saves additionally in incidental expenses by minimizing or avoiding system downtime and associated costs due to business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's advanced online technical support expertise is especially helpful for businesses that depend on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's pricing policy for remote help is structured to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you are invoiced just for the services that you actually get. Unlike typical remote service firms, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing avoid scenarios where fast fixes somehow end up as large bills. Progent's skill at handling problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an array of optimized technologies and field-tested methodologies which ensure the highest level of efficiency for online help and repair for IT systems of all sizes. Progent provides safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's online support team to link to your company's system without violating system security.

Progent's proven customer support reporting application stores thorough histories of the support that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of support rendered to every Progent client by any engineer. This archive of problems and resolutions is structured as a readily retrievable internal database that enables Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support grows daily. Progent's extensive list of accreditations and close associations with key technology companies including Cisco and Microsoft open up other vast support knowledge bases and allow priority access to vendors' internal support staff with the result that Progent's remote consulting experts are able to come up with the most efficient resolutions in the least time.

Remote support available from Progent to businesses in Cincinnati and throughout the state of Ohio include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price services designed to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the world's top enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all key facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the complete threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical files, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to provide web-based management and world-class security for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so all potential problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability either to stop or recover quickly from a ransomware incident. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup system that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract IT projects. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these special areas of information technology enables customers to execute major initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Call Center support programs for businesses with environments that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are a convenient solution for companies who lack the money or time to create an in-house Call Center but who need fast access to an efficient Call Center with proficient telephone assistance as well as the expertise to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk is intended for larger companies and operates as a seamless reinforcement of your current Helpdesk resources. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to resolve the toughest technical issues, or be available in hectic circumstances when your other resources are overwhelmed.

    Progent's Help Desk Call Center staff of seasoned network consultants offers your computer users in Cincinnati or anywhere in the state of Ohio instant contact with a reliable support resource with substantial background delivering phone consulting and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center perception as a key driver of business performance, and Progent's intent is to solve and not just report network problems.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team offers online and in-depth engineering support and training in key business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and Excel. For additional information about Progent's expertise, customization, and training offerings, visit Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Cincinnati, or anywhere in the state of Ohio, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager for your business so your IT maintenance is proactive rather than reactive. By exposing looming trouble spots before they grow into network outages, remote monitoring can ward off stressful and expensive service failures. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft systems, or networks powered by a mix of operating systems.
How Your Cincinnati Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote help with Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Cincinnati or throughout the state of Ohio, Progent's phone-based network support specialists can deliver professional and affordable IT support the instant your business has to have it. More than a decade of providing remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to solve computer problems rapidly while avoiding the cost and lost time associated with in-person service calls.

Even if your Cincinnati organization has a local freelance consultant or employs an in-house organization that can deal with the majority of computer problems, Progentís Microsoft certified engineers can still offer an easy and transparent remote extension of your local resources for situations when your usual IT support personnel either lack the time or the experience to address unexpected network crises or particularly complex integration problems.

Details of Progent's Online Network Support for Cincinnati
Progent's online help, Internet-based troubleshooting, system security expertise, and network administration services give offices in Cincinnati or throughout the state of Ohio unparalleled leverage for your support budget. Whether you require one-time telephone help and remote network repair or full-time Help Desk Call Center support and network management, Progent's professionals can provide your office enterprise-level IT support while allowing you to avoid the cost and administration overhead of running a full-service in-house IT staff. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical knowledge, refined remote support software, and understanding of enterprise networking enable businesses to escape the limitations associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than a decade of real-world professional background, at the forefront of IT support, performing a broad variety of technical tasks for a large array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting staff. This ensures that you get not just expert IT capability, but also a support engineer with field-tested methods for applying computer knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises help per minute. As a result, you pay exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and requires no retainer for support services delivered during regular working hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast solutions so you won't be tempted to allow minor problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or small service organizations who provide minimal documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation sent by each consultant to each client. The discipline of documenting and archiving service activity allows more effective service and avoids a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to provide 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can keep your information network from stressful and costly service losses.
How Does Our Company Start Getting Remote Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.















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