Fast Remote Troubleshooting for Cincinnati Computer Systems
Fast Remote Technical Support for Cincinnati SystemsFor organizations located in Cincinnati or anywhere in Ohio, Progent provides remote help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with complex infrastructure issues, as well as the services of CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting issues.

Progent's remote technical support experts provide exceptional value because they possess the real-world background and are equipped with the advanced tools necessary to resolve the majority of information system issues rapidly. This reduces immediate expenses because solutions require fewer chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization benefits even more with incidental expenses by reducing or eliminating system downtime and associated losses resulting from business disruption, upset clients, unproductive workers, and de-focused management. Progent's extensive online technical support expertise is especially important for organizations that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to many remote support companies, Progent imposes no startup surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing avoid scenarios where speedy. minor solutions manage to end up as big tabs. Progent's skill at solving technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered an array of customized technologies and field-proven processes that ensure the highest degree of efficiency for remote help and repair for information systems of all sizes. Progent offers secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's online support team to communicate with your company's environment remotely without violating system security.

Progent's powerful customer support database application includes detailed histories of all service that Progent's clients have received. Progent's staff consultants have access to the specifics of services delivered to each client by any consultant. This history of issues and resolutions is organized as a conveniently retrievable proprietary database that permits Progent's remote technical professionals to share their experiences with the whole team to ensure that the quality of Progent's support services grows daily. Progent's high-level certifications and working associations with key industry leaders including Cisco and Microsoft open up additional vast support databases and permit fast response from manufacturers' in-house product engineers with the result that Progent's remote service specialists can determine the most efficient solutions quickly.

Online technical support services available from Progent to businesses in Cincinnati and throughout the state of Ohio include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services intended to allow small and mid-size businesses to utilize the same cutting-edge technology used by some of the world's top corporations. Progent's ProSight portfolio of network monitoring and management services covers all key facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis technology to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to deliver web-based management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so all looming problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability to block or recover quickly after a ransomware attack. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special information technology projects. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special areas of information technology enables customers to complete major projects within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk support programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for companies who lack the budget to create an in-house Help Desk but who require quick access to an efficient Help Desk Call Center with proficient phone assistance plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting services can guide you in building an effective new Call Center or improving your existing one, identifying or customizing Call Center software to handle the special demands of your business, or providing temporary phone support staff to reinforce your in-house Help Desk resources to handle demanding events such as software transitions, mass updates, or rolling out new applications.

    Progent's Help Desk Call Center staff of experienced network experts offers your workers in Cincinnati or anywhere in the state of Ohio quick access to a dependable network service resource with years of experience providing phone support and online troubleshooting for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center perception as a key driver of business efficiency, and Progent's policy is to resolve rather than merely track IT problems.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Group provides remote professional engineering support and education in special business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, custom development, and training services, see Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Cincinnati, or anywhere in the state of Ohio, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM to suit your environment so that your network support is proactive rather than reactive. By uncovering potential problems before they cause crashes, automated monitoring can head off disruptive and costly information system failures. Progent can also assist with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems that incorporate a mix of OS platforms.
How Your Cincinnati Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Cincinnati or throughout the state of Ohio, Progent's online network support engineers are ready to provide professional and economical IT support whenever your business has to have it. Long experience offering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine online access tools to fix network problems quickly while eliminating the cost and lost time associated with in-person support calls.

Even if your Cincinnati business deals with a local independent consultant or employs an in-house IT staff that can handle typical computer problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless virtual extension of your local resources in cases when your usual service personnel either don't have the availability or the expertise to solve sudden system emergencies or particularly complex integration projects.

Features of Progent's Online Network Services for Cincinnati
Progent's phone support, remote repair, network security expertise, and network administration services give businesses in Cincinnati or anywhere in the state of Ohio unparalleled leverage for your IT investment. Whether you require one-time phone help and remote troubleshooting or ongoing Help Desk outsourcing support and system administration, Progent's experts can provide your office world class IT support while allowing you to avoid the cost and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's online help services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT experience, refined remote support software, and familiarity with enterprise networking allow companies to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Full Range of Server Platforms
    Progent can provide world-class expertise for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Windows Server 2008 R2 integration, Windows Server 2003 maintenance, Microsoft Exchange 2016 migration, Exchange 2013 integration, Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange Server 2003 migration, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises help per minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and requires no retainer for services provided during regular business hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you will not be forced to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent has little competition. Companies who utilize trusted independent service providers or who maintain in-house IT personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, secure, and efficient.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock network monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By anticipating potential issues before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive service disruptions.
How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.















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