Fast and Affordable Remote Technical Support for Cincinnati Computer Networks
Urgent Remote Help for Cincinnati NetworksFor businesses in Cincinnati or anywhere in Ohio, Progent provides online technical support for information systems powered by Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure problems, plus the services of CISSP and CISM-certified security engineers to help with advanced security design and diagnostic jobs.

Progent's remote technical support engineers provide exceptional value because they possess the real-world experience and are equipped with the sophisticated technology required to resolve the majority of network problems rapidly. Efficient support lowers immediate costs since solutions accumulate minimal chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your organization benefits additionally with incidental costs by minimizing or eliminating network downtime and associated costs due to business disruption, upset clients, idle workers, and distracted executives. Progent's extensive online consulting expertise is particularly valuable in environments that rely on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be useful.

Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the services that you actually get. In contrast to typical remote support firms, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean model for pricing do away with situations where speedy. minor repairs manage to turn into big tabs. Progent's penchant for dealing with technical issues quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of customized tools and field-tested methodologies that allow the highest degree of efficiency for remote technical support and repair for information systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's Technical Response Center to interface to your network remotely without compromising network security.

Progent's powerful technical support reporting system stores detailed records for the service that Progent's clients have received. Progent's team service personnel have access to the specifics of assistance delivered to every client by every Progent engineer. This history of trouble tickets and fixes is stored as an easily exploitable proprietary knowledge base that allows Progent's online technical experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's extensive list of accreditations and close partnerships with major industry leaders including Cisco and Microsoft open up additional vast technical support knowledge bases and permit priority response from vendors' internal support staff with the result that Progent's online service specialists are able to determine optimal solutions in the least time.

Remote technical services offered by Progent to clients in Cincinnati and anywhere in the state of Ohio include:

Special Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting projects are set based on the level of expertise of the engineers required. Progent's background in these important areas of computer technology allows clients to execute critical initiatives within budget and on time. Progent's special online engineering solutions include:
  • Help Desk Call Center Services
    Progent's Call Center programs for organizations with networks based on Windows, Cisco, Mac OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are designed for organizations who lack the money or time to build and maintain an in-house Help Desk Call Center but who want fast response from a reliable Help Desk with proficient telephone support plus the ability to escalate complex tasks to advanced engineers.

    Progent's Help Desk consulting support can guide you in establishing an efficient new Help Desk Call Center or enhancing your established organization, selecting or customizing Help Desk Call Center software to handle the particular requirements of your business, or providing occasional online personnel to work with your internal Help Desk group to handle high-demand situations such as software transitions, major upgrades, or installing brand new applications.

    Progent's Call Center team of experienced information technology professionals provides your workers in Cincinnati or anywhere in the state of Ohio fast contact with a large network service group with substantial background delivering phone help and online repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's charter is to earn the Call Center the reputation as a key driver of business performance, and Progent's policy is to resolve rather than simply annotate IT issues.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Team can supply phone-based and in-depth consulting support and training in specific business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, MS Word, and Microsoft Office Excel. To find out more about Progent's consulting, custom development, and training services, go to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Cincinnati, or anywhere in the state of Ohio, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your business so that your computer support is proactive and automated. By detecting possible problems before they cause full-scale emergencies, automated monitoring can minimize inconvenient and costly service crises. Progent can also use system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft systems, or environments that support a mix of OS platforms.
How Your Cincinnati Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent online expertise with Microsoft Windows, Apple Mac, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Cincinnati or anywhere in the state of Ohio, Progent's phone-based computer support specialists can deliver professional and economical system help the instant your organization needs it. More than 15 years of providing online tech support has led to Microsoft Gold certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to repair network problems rapidly while eliminating the expense and lost productivity associated with on-site support calls.

Even if your Cincinnati company has a regular freelance support technician or employs an in-house organization that can deal with typical network problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the time or the expertise to deal with unexpected network crises or particularly challenging integration problems.

Details of Progent's Remote Network Services for Cincinnati
Progent's phone help, remote repair, system security consulting, and system management services offer businesses in Cincinnati or anywhere in the state of Ohio unparalleled leverage for your IT investment. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk outsourcing services and network administration, Progent's experts can provide your office world class network support while permitting you to avoid the expense and hassle of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, depth of technical background, refined support software, and understanding of corporate IT allow companies to avoid the limitations of exclusive dependence on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of real-world professional background, at the forefront of network support, performing a wide variety of technical projects for a large array of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting staff. This guarantees that you get not only world-class technical skills, but also a consultant with field-tested methods for applying technical knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and in-person visits by the minute. As a result, you are invoiced just for received support. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no minimum charge and requires no monthly commitment for support services delivered during normal business hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick fixes so you won't be forced to allow minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their scope, Progent can focus on delivering high-value services where Progent has few competitors. Companies who work with familiar independent service providers or who maintain in-house IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, secure, and efficient.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to provide round-the-clock remote tracking services powered by MS Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating potential issues before they result in downtime, system monitoring can keep your information network from painful and costly availability losses.
How Does Our Company Begin Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.















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