Immediate Remote Support for Cincinnati Networks
Fast Online Technical Support for Cincinnati NetworksFor organizations located in Cincinnati or anywhere in Ohio, Progent provides remote support for information systems powered by Microsoft Windows, Cisco, Mac, or Linux technology. Progent's Microsoft qualified engineers have provided online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging networking issues, as well as the assistance of CISSP and CISM-certified security engineers to handle high-level security architecture and diagnostic issues.

Progent's remote technical support experts offer excellent value because they have the real-world background and are equipped with the sophisticated technology required to resolve the majority of network problems quickly. Efficient support lowers direct costs because solutions accumulate minimal billable minutes. Online help also eliminates the cost of sending a consultant to your office. Your company benefits additionally with incidental costs by minimizing or eliminating system downtime and associated costs stemming from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's extensive online technical support experience is particularly valuable for businesses that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for remote help is structured to leverage your network support investment. Progent charges per minute for telephone-based assistance, so you pay exclusively for the support that you actually get. In contrast to many online support organizations, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing do away with scenarios where fast solutions somehow turn into substantial tabs. Progent's penchant for solving problems quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of customized tools and proven methodologies that allow the maximum level of efficiency for remote technical support and repair for computer networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's online support team to connect to your network remotely without breaching system security.

Progent's advanced customer support database application stores thorough records of all service that Progent's customers have received. Progent's staff service personnel have access to the history of all help rendered to every Progent customer by every Progent engineer. This history of trouble tickets and resolutions is organized as a readily retrievable internal knowledge base that permits Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support services grows over time. Progent's high-level accreditations and close relationships with important vendors including Cisco and Microsoft make available additional extensive technical knowledge bases and allow fast response from vendors' internal product engineers so Progent's remote service specialists can arrive at the most efficient resolutions in the least time.

Remote support services provided by Progent to clients in Cincinnati and anywhere in the state of Ohio include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the industry's top corporations. Progent's ProSight line of outsourced network management services covers all key facets of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, and infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to deliver centralized control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the complete threat lifecycle including protection, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, apps and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, optimize and debug their networking appliances such as routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your Progent engineering consultant so that any potential issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for contract IT programs. Progent's rates for longer-term consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology allows customers to complete major projects within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are ideal for companies who lack the budget to support an in-house Help Desk but who need fast access to a dependable Call Center with proficient telephone assistance plus the ability to escalate the most challenging problems to advanced consultants.

    Progent's Call Center consulting services can support you in establishing an efficient new Help Desk or revamping your current one, identifying or enhancing Help Desk application software to meet the unique demands of your corporation, or adding occasional online staff to work with your in-house Call Center group to handle high-demand scenarios such as software migrations, mass upgrades, or installing brand new applications.

    Progent's Call Center team of seasoned network experts provides your customers in Cincinnati or anywhere in the state of Ohio quick access to an efficient support resource with years of experience providing phone support and remote diagnostics for IT systems that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux technology. Progent's focus is to give the Call Center the reputation as a major enabler of business efficiency, and Progent's policy is to fix rather than simply report technical issues.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff offers remote and in-depth consulting support and education in special application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for Microsoft applications such as CRM, MS Office Project, MS Word, and Office Excel. For additional information concerning Progent's expertise, customization, and education offerings, see Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Cincinnati, or anywhere in the state of Ohio, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your environment so your IT support is proactive rather than reactive. By spotting looming problems before they evolve into network outages, proactive monitoring can head off stressful and expensive service breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple Mac systems, Windows systems, or networks powered by a combination of platforms.
How Your Cincinnati Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote support with Windows, Apple Mac, or Linux/UNIX networks, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Cincinnati or anywhere in the state of Ohio, Progent's phone-based network support engineers are ready to provide expert and affordable IT help the instant your company requires it. More than a decade of delivering online technical assistance has earned Microsoft Gold status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune online access tools to repair network problems quickly while avoiding the expense and lost time associated with on-premises service calls.

Even if your Cincinnati business works with a local independent consultant or employs a full time IT staff that can handle the majority of network issues, Progentís Microsoft certified engineers can still provide a convenient and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the availability or the expertise to deal with unexpected system emergencies or particularly challenging integration projects.

Features of Progent's Online Network Support for Cincinnati
Progent's online help, remote repair, system security expertise, and system management services offer offices in Cincinnati or anywhere in the state of Ohio the greatest leverage for your IT budget. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk outsourcing services and network management, Progent's experts can provide your company world class IT support while allowing you to avoid the expense and hassle of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, range of technical background, refined support software, and understanding of corporate IT allow offices to avoid the limitations of excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Full Family of Servers
    Progent offers in-depth expertise for Microsoftís popular server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 R2 migration, Windows 2003 maintenance, Microsoft Exchange Server 2016 migration, Exchange 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person help by the minute. As a result, you owe just for delivered services. Progent does not demand a higher rate for off-hours or priority support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no retainer for support services provided during regular working hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you will not be forced to permit less critical problems to fester.

  • Complete Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or local service organizations who provide minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports sent by every consultant to each customer. The discipline of documenting and archiving support records results in more effective service and avoids a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock network tracking services based on MS Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your IT network from painful and expensive availability losses.
How Does My Business Start Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.

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