Fast and Affordable Remote Support for Cincinnati Networks
Immediate Online Consulting for Cincinnati SystemsFor businesses in Cincinnati or anywhere in Ohio, Progent offers remote technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified professionals have provided remote troubleshooting to businesses in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle complex networking problems, plus the services of CISSP and CISM-certified security engineers to handle advanced security design and troubleshooting jobs.

Progent's online support experts offer exceptional leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated tools required to solve the majority of network problems rapidly. This reduces direct costs since service calls require fewer chargeable minutes. Online help also eliminates the cost of sending a consultant to your location. Your company saves additionally with incidental costs by reducing or eliminating network outages and associated costs due to business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote consulting experience is particularly valuable for organizations that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an option.

Progent's billing model for online help is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you owe just for the services that you actually get. In contrast to typical remote service organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where speedy. minor repairs somehow turn into substantial bills. Progent's penchant for dealing with technical issues efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of customized tools and field-proven methodologies which ensure the highest level of efficiency for remote consulting and repair for information networks of any size. Progent offers safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the consultants of Progent's remote service group to access your company's computer system remotely without compromising system security.

Progent's sophisticated service database system keeps thorough histories for the support that Progent's clients have received. Progent's staff consultants have access to the history of all help rendered to every Progent customer by every Progent consultant. This history of anomalies and responses is stored as a readily exploitable internal knowledge base that allows Progent's online support experts to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and working associations with important vendors such as Cisco and Microsoft make available additional massive technical databases and permit priority access to manufacturers' in-house product engineers so Progent's online consulting experts can find the most efficient resolutions promptly.

Remote services offered by Progent to customers in Cincinnati and anywhere in the state of Ohio include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to utilize the same best-of-breed technology deployed by many of the industry's top corporations. The ProSight line of outsourced network management services covers all critical aspects of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital files, applications and VMs that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to provide web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that need critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so all potential issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover quickly after a ransomware incident. Progent will work with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract information technology projects. Billing charges for ongoing consulting projects are set according to the qualifications of the consultants required. Progent's experience with these important fields of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based remote engineering services include:

  • Call Center Support
    Progent's Help Desk service options for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are designed for organizations who don't have the budget to support an internal Call Center but who need fast response from a dependable Call Center with professional phone support plus the ability to escalate the most challenging tasks to advanced engineers.

    Progent's Help Desk Call Center consulting services can guide you in establishing an effective new Help Desk or improving your existing organization, selecting or customizing Help Desk software to address the unique needs of your business, or providing temporary phone support personnel to reinforce your existing Help Desk Call Center team to handle unusually busy events like software transitions, major upgrades, or installing new business software.

    Progent's Help Desk team of seasoned information technology professionals gives your customers in Cincinnati or anywhere in the state of Ohio instant access to a large support group with extensive background offering telephone-based support and remote repair service for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center perception as a major enabler of business productivity, and Progent's policy is to resolve and not merely record network problems.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts Team can supply online advanced consulting support and education in special business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's expertise, custom development, and training services, refer to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Cincinnati, or anywhere in the state of Ohio, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to fit your environment so that your IT maintenance is proactive rather than reactive. By spotting possible issues before they cause downtime, automated monitoring can head off disruptive and expensive network failures. Progent can also utilize network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or systems that incorporate a variety of platforms.
How Your Cincinnati Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Cincinnati or anywhere in the state of Ohio, Progent's phone-based computer support specialists are ready to deliver expert and affordable system support the instant your company needs it. Long experience offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to solve network problems rapidly while avoiding the cost and lost time that comes with in-person service calls.

Even if your Cincinnati office deals with a local freelance support technician or maintains an in-house IT staff that can handle day-to-day network issues, Progentís Microsoft certified consultants can offer a convenient and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to solve unexpected network emergencies or particularly challenging integration projects.

Benefits of Progent's Network Help for Offices in Cincinnati
Progent's remote technical help services enable your Cincinnati company to enjoy the advantages of immediate, enterprise-grade IT support without the expense of maintaining a full-time IT staff. Your network will acquire added business value by becoming increasingly reliable, efficient, and protected. Benefits to your business include:

  • Convenient virtual extension of your on-site support resources
    For most offices in Cincinnati or anywhere in Ohio, local network support providers, whether made up of freelance consultants or an internal IT staff, can handle typical network problems. However, IT crises might occur when local support personnel are too busy or absent, and some trouble may be associated with IT products that is unfamiliar to your local support people. In these instances, Progent's online support professionals offer an easy, quick, and budget-friendly way to supplement your regular help and to pass on useful knowledge to improve your capability to resolve downstream problems locally.

  • Less Dependence on Individual Consultants
    For network maintenance, smaller organizations often depend on individual freelance service providers. While freelance service people carry smaller overhead than big consulting companies and can afford to charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in training, the absence of fallback help may require your business to go without help during an IT crisis. As your company expands, system unavailability and trouble with critical software are more costly. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a dependable source of reserve service experts to make sure your IT system is always available.

  • Build a Solid Basis for Seamless Expansion
    Companies typically start with an IT system implemented on a shoestring budget. Lacking a scalable infrastructure, slap-dash fixes can get piled onto an unstable foundation. When a network grows, stability and expandability issues can hinder the success of the organization. These poorly designed environments need careful analysis, intelligent strategic planning, and extensive technical knowledge to evolve to a network infrastructure that can offer the stable foundation to handle current business requirements and simplify downstream expansion.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller businesses need guidance and technical education to navigate through an increasingly complicated array of technology alternatives available for accelerating business growth and enhancing productivity. These companies hardly need a network consultant who is trying to earn a commission on a certain vendor's products. Network consulting and product selling can lead to a scenario where the proposed solution is built around a profitable technology instead of the genuine requirements of a business. Progent eliminates these dilemmas by offering only services instead of products. This enables Progent to align IT consulting with the best needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT expertise, fine tuned remote support software, and familiarity with corporate IT allow businesses to avoid the limitations associated with excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of real-world industry background, at the forefront of IT service, performing a broad range of technical tasks for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its support team. This means that you get not just expert IT help, but also a consultant with proven methods for applying computer knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises help by the minute. Consequently, you pay only for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and asks no monthly commitment for services delivered during normal business hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you won't be tempted to allow simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent has few competitors. Companies who work with familiar freelance consultants or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, protected, and efficient.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating possible issues before they result in downtime, network monitoring can save your IT network from painful and costly service losses.
How Does Our Company Begin Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.















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