Fast and Affordable Remote Technical Support for Cincinnati Computer Networks
Urgent Remote Help for Cincinnati NetworksFor businesses in Cincinnati or anywhere in Ohio, Progent provides online technical support for information systems powered by Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure problems, plus the services of CISSP and CISM-certified security engineers to help with advanced security design and diagnostic jobs.

Progent's remote technical support engineers provide exceptional value because they possess the real-world experience and are equipped with the sophisticated technology required to resolve the majority of network problems rapidly. Efficient support lowers immediate costs since solutions accumulate minimal chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your organization benefits additionally with incidental costs by minimizing or eliminating network downtime and associated costs due to business disruption, upset clients, idle workers, and distracted executives. Progent's extensive online consulting expertise is particularly valuable in environments that rely on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be useful.

Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the services that you actually get. In contrast to typical remote support firms, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean model for pricing do away with situations where speedy. minor repairs manage to turn into big tabs. Progent's penchant for dealing with technical issues quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of customized tools and field-tested methodologies that allow the highest degree of efficiency for remote technical support and repair for information systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's Technical Response Center to interface to your network remotely without compromising network security.

Progent's powerful technical support reporting system stores detailed records for the service that Progent's clients have received. Progent's team service personnel have access to the specifics of assistance delivered to every client by every Progent engineer. This history of trouble tickets and fixes is stored as an easily exploitable proprietary knowledge base that allows Progent's online technical experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's extensive list of accreditations and close partnerships with major industry leaders including Cisco and Microsoft open up additional vast technical support knowledge bases and permit priority response from vendors' internal support staff with the result that Progent's online service specialists are able to determine optimal solutions in the least time.

Remote technical services offered by Progent to clients in Cincinnati and anywhere in the state of Ohio include:

Special Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting projects are set based on the level of expertise of the engineers required. Progent's background in these important areas of computer technology allows clients to execute critical initiatives within budget and on time. Progent's special online engineering solutions include:
  • Help Desk Call Center Services
    Progent's Call Center programs for organizations with networks based on Windows, Cisco, Mac OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are designed for organizations who lack the money or time to build and maintain an in-house Help Desk Call Center but who want fast response from a reliable Help Desk with proficient telephone support plus the ability to escalate complex tasks to advanced engineers.

    Progent's Help Desk consulting support can guide you in establishing an efficient new Help Desk Call Center or enhancing your established organization, selecting or customizing Help Desk Call Center software to handle the particular requirements of your business, or providing occasional online personnel to work with your internal Help Desk group to handle high-demand situations such as software transitions, major upgrades, or installing brand new applications.

    Progent's Call Center team of experienced information technology professionals provides your workers in Cincinnati or anywhere in the state of Ohio fast contact with a large network service group with substantial background delivering phone help and online repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's charter is to earn the Call Center the reputation as a key driver of business performance, and Progent's policy is to resolve rather than simply annotate IT issues.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Team can supply phone-based and in-depth consulting support and training in specific business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, MS Word, and Microsoft Office Excel. To find out more about Progent's consulting, custom development, and training services, go to Progent's Applications Experts Group.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email security platform that uses the services and infrastructure of top information security vendors to deliver web-based control and world-class protection for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard Spam Filtering, Virus Defense, Email Content Filtering and Data Leakage Protection.

  • ProSight Active Security Monitoring Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including protection, detection, containment, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a flat monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, applications and VMs that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like IPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data. Find out more about ProSight DPS managed backup.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Cincinnati, or anywhere in the state of Ohio, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your environment so that your IT maintenance is proactive and automated. By uncovering looming trouble spots before they evolve into downtime, proactive monitoring can ward off inconvenient and costly information system breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft networks, or networks that incorporate a mix of OS platforms.
How Your Cincinnati Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based help with Microsoft, Mac OS X, or Linux computer systems, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Cincinnati or anywhere in the state of Ohio, Progent's phone-based computer support engineers can provide professional and affordable IT support whenever your business needs it. Long experience delivering online tech support has earned Microsoft Gold Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to solve computer problems quickly while eliminating the expense and lost time that comes with on-premises service visits.

Even if your Cincinnati company works with a regular freelance support technician or employs a full time organization that can handle day-to-day network issues, Progent’s Microsoft and Cisco certified engineers can provide an easy and seamless virtual expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the experience to deal with sudden network crises or especially complex integration projects.

Benefits of Progent's Network Help for Businesses in Cincinnati
Progent's online IT consulting services allow your Cincinnati organization to enjoy the benefits of immediate, expert network support without the cost of maintaining a full-time IT staff. Your network will acquire greater business worth by becoming more reliable, productive, and protected. Benefits to your company include:

  • Convenient virtual extension of your on-site support resources
    For most organizations in Cincinnati and throughout Ohio, nearby computer support resources, whether made up of outside consultants or an internal IT staff, can handle the majority of network issues. However, IT crises sometimes occur when your regular resources are overstretched or absent, and some problems may involve IT products that is beyond the scope of your local service people. In these situations, Progent's online service specialists give you a convenient, fast, and economical way to supplement your regular resources and to transfer useful knowledge to improve your ability to resolve downstream issues locally.

  • Less Dependence on Freelance Service Providers
    For network support, smaller businesses commonly depend on individual freelance consultants. Although freelance service people have less overhead than larger support firms and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the absence of reserve help may require your company to go without help during an IT crisis. As your business grows, system downtime and problems with critical software are more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides an on-call source of reserve service experts to make sure your network is always available.

  • Build a Scalable Foundation for Seamless Growth
    Companies typically begin with an IT system created on a modest budget. Without a scalable infrastructure, band-aid fixes can get thrown on top of a weak foundation. When a network grows, reliability and expandability problems can impede the success of the business. These badly built environments require careful analysis, smart long-term planning, and wide IT knowledge to evolve to a network infrastructure able to deliver the stable foundation to handle vital business requirements and simplify future expansion.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller organizations require advice and technical training to negotiate an increasingly complicated maze of technology options available for promoting business success and improving efficiency. These companies hardly need a computer consultant who is motivated to earn a commission on a specific vendor's products. IT support and product selling can result in a situation where the proposed solution is designed around a predetermined technology instead of the genuine requirements of a client. Progent avoids these conflicts of interest by offering just services rather than products. This allows Progent to match technical consulting with the best interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, depth of IT background, refined remote support tools, and understanding of enterprise networking allow offices to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Complete Range of Server Platforms
    Progent can provide in-depth expertise for Microsoft’s popular server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support services, Microsoft Windows Server 2008 R2 support, Windows Server 2003 maintenance, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus SQL Server 2016 upgrades, Microsoft SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises help by the minute. Consequently, you are billed exclusively for received services. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in regions where Progent offers on-site support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and requires no monthly commitment for services delivered during normal business hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you won't be forced to allow simple problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local service organizations who offer scant documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation sent by every staff member to every client. The practice of documenting and organizing support records allows more effective service and avoids a slew of common misfortunes such as when a support client is virtually held captive to a consultant who won’t let go of the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide round-the-clock remote monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your information network from stressful and expensive service losses.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.

© 2002- 2017 Progent Corporation. All rights reserved.