Immediate Remote Help for Cincinnati UNIX or Linux SystemsFor small and midsize companies in Cincinnati or anywhere in Ohio, Progent offers technical support for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security consultants to handle high-level security architecture and business continuity preparedness.

Progent's remote support engineers represent excellent leverage due to the fact that they are equipped with the practical background and the advanced technology to solve most information system issues quickly. This lowers immediate expenses since solutions require a smaller number of chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally with indirect expenses by reducing or eliminating network downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused executives.

Progent's billing policy for remote support is structured to stretch your network support dollar. Progent charges per minute for phone consulting, so you are invoiced exclusively for the support that you actually get. In contrast to many remote service companies, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing do away with situations where quick solutions somehow end up as major bills. Progent's skill at dealing with technical issues efficiently results in your business conserving cash.

Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned an arsenal of customized tools and proven processes that ensure the maximum level of efficiency for online engineering help and troubleshooting for small business information networks. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your environment without violating network security.

Progent's highly evolved technical support database system maintains comprehensive records of the service that Progent's clients have received. Progent's authorized service personnel have the benefit of the records of support rendered to each Progent customer by every consultant. This archive of issues and repairs is stored as a readily retrievable internal knowledge base that enables Progent's remote support engineers to communicate their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level certifications and formal partnerships with major industry leaders such as Cisco and Microsoft make available additional extensive technical databases and allow priority access to manufacturers' in-house engineering staff so Progent's online service experts can come up with optimal resolutions in the least time.

Get Online UNIX, Linux, Sun Solaris, or Mac OS X Computer Support from Progent
To get started with Progent's remote services in Cincinnati or anywhere in Ohio or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT help, go to Immediate Emergency Support.

Online Network Support Services Provided by Progent
Progent's phone-based network support engineers possess advanced credentials in a comprehensive set of technologies. This broad range of technical skills enables Progent's consultants to tackle almost any emergency likely to occur in a small or midsize business network. Certifications held by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.

To support customers with multi-platform environments, Progent also offers the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional consultants.

Remote support services available from Progent to clients in Cincinnati and throughout the state of Ohio include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X remote support services address a wide array of information technology such as network architecture, messaging systems, system and process security, UNIX and Microsoft Windows coexistence, VMware products for server hardware economization and simplified administration, and transitioning from legacy applications to the latest Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for resolving network problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service expense.

    Progent's UNIX/Linux support engineers can provide emergency phone-based help for diagnosing anomalies within UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:

    Important Linux platforms for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco CCIE Engineers for Cincinnati, OhioThe Cisco Certified Internetwork Expert credential is the top recognition for networking consultants, and indicates a consultant's technical knowledge at the master level. CCIEs can handle the most intractable challenges associated with network infrastructure planning, installation, management, protection, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS Software network management tools and coming up with alternate approaches or locating software patches. CCIEs are an excellent cost-effectiveness because their depth of experience permits them to solve the most difficult problems quickly. In many instances, less seasoned consultants can struggle for many hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes. Few support firms make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent offers quick telephone contact with a Cisco-qualified CCIE so your company can receive urgent help for serious network infrastructure problems that are impacting business efficiency but are not within the experience of your local computer maintenance personnel. Progent's Cisco CCIE support experts can interface to your network by means of advanced remote troubleshooting technology to provide quick, secure, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's market leading selection of networking devices such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.

  • Certified Windows Experts
    MS Windows Expertise for Cincinnati, OhioProgent's Microsoft-qualified remote service professionals can provide computer repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your organization the assistance of consulting engineers who can assist your company with a wide range of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 management, SharePoint Server 2013 development, Skype for Business migration support, Microsoft Lync Server 2013 management and Office Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online training, SBS Server support, and Windows Essentials migration and cloud integration.

    Progent also offers a wide array of online desktop support and troubleshooting services such as Microsoft Windows 7 migration, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Qualified Network Security Specialists
    CISSP Qualified System Security Specialists for Cincinnati, OhioProgent's qualified CISM and CISSP security engineers offer a variety of system protection solutions to improve the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist your company to recover rapidly after a serious penetration. Security services offered by Progent include: comprehensive security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recovery from virus and worm attacks; configuring firewalls; designing secure mechanisms for off-site and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online consulting to help businesses of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects that small businesses often need. Billing rates for ongoing development or consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables clients to complete critical projects economically and on schedule. Progent's special remote engineering services include:
  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for small organizations with environments based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Call Center outsourcing services are designed for small businesses who don't have the resources to create an internal Call Center but who need fast response from a dependable Help Desk with professional phone support plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and serves as a seamless supplement to your established Help Desk resources. Progent's Virtual Help Desk Call Center can operate as an escalation option for the toughest technical challenges, or be available in those situations when your regular service providers are overwhelmed.

    Progent's Help Desk consulting services can aid you in building an efficient new Help Desk or improving your established one, selecting or customizing Call Center application software to handle the special demands of your company, or adding temporary online staff to supplement your existing Call Center resources during demanding scenarios like software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of seasoned network experts provides your customers in Cincinnati or anywhere in the state of Ohio rapid communication with an efficient support group with years of experience providing telephone-based consulting and remote troubleshooting for computer environments based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk the reputation as a key enabler of business efficiency, and Progent's target is to solve and not just track IT issues.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting Group provides remote advanced consulting expertise and training in key application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Office Word, and MS Office Excel. To learn more about Progent's consulting, custom programming, and training services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Apple Mac professionals can promote the creative elements of Apple Mac systems by providing phone-based help services and training in graphics, audio, and video. Progent's support professionals offer help in a variety of Macintosh programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also help you with specific jobs like scanning or digitizing audio/video or setting up an audio/video post production lab.

    Remote Network Monitoring Services
    Progent offers companies in Cincinnati, or anywhere in the state of Ohio, remote computer system monitoring services based on Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to fit your business so your network support is proactive rather than reactive. By uncovering possible issues before they grow into crashes, remote monitoring can ward off inconvenient and expensive network failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Mac OS X systems, Windows networks, or environments that support a mix of OS platforms.

How Your Cincinnati Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online help with UNIX/Linux, Solaris, or Apple Mac computer systems, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.

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