UNIX and Linux Phone-based Support for Cincinnati Small Business Network Systems
For small and midsize businesses located in Cincinnati or anywhere in the state of Ohio, Progent provides round-the-clock phone support for networks powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a combination of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in every state in the U.S. In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging connectivity problems, as well as the services of CISA and CISM-certified security consultants to handle high-level security design and troubleshooting jobs.
Progent's remote support engineers represent exceptional value due to the fact that they have the practical background and the sophisticated tools to resolve most network issues rapidly. This reduces direct expenses since service calls take up fewer chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization benefits even more with indirect expenses by minimizing or eliminating system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent bills per minute for phone consulting, so you are charged exclusively for the services that you actually get. Unlike typical online service companies, Progent requires no initialization fee or minimum payments. Progent's per-minute granularity and clean policy for pricing prevent scenarios where speedy. minor repairs somehow turn into big bills. Progent's penchant for solving technical issues quickly results in your business conserving money.
Progent's Remote Service Tools
Over time, Progent has fine tuned an array of customized tools and field-tested methodologies which permit the highest level of efficiency for remote technical support and troubleshooting for small and midsize company information networks. Progent offers secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco Systems, Netscreen and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to access your environment remotely without violating corporate security.
Progent's sophisticated customer support reporting application keeps extensive documentation for all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of services delivered to every client by every Progent engineer. This history of problems and repairs is structured as a readily accessible support knowledge base that permits Progent's online support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and formal relationships with important technology companies including Cisco Systems and Microsoft permit access to other vast technical support knowledge bases and to manufacturers' in-house support staff so Progent's remote service engineers are able to determine optimal resolutions in the least time.
Get Remote UNIX, Linux, Solaris, or Apple Mac OS X Network Support. Assistance from Progent
To initiate Progent's remote support in Cincinnati or anywhere in Ohio or to learn more about Progent's online support options, call Progent at 888-412-5546 or send email to information@progent.com. If your company has an urgent requirement for network help, visit Immediate Urgent Support.
Remote Technical Support. Network Support Services Provided by Progent
Progent's online technical service experts offer credentials in a comprehensive array of technologies. This wide range of technical skills permits Progent's consultants to tackle practically any crisis that may occur in a small company network. Certificates earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Help Desk Specialist (ACHDS), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.
Online support services available from Progent to customers in Cincinnati and throughout the state of Ohio include:
UNIX/Linux, Solaris, and Apple Mac OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Mac OS X online consulting services address a wide spectrum of computer technology such as system infrastructure, email systems, network and process security, UNIX and Windows coexistence, virtual server technologies for server consolidation and easy administration, and transitioning from older systems to MS Windows or Linux-based environments. Progent's group-oriented methodology for resolving technical issues enables fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can provide emergency online help troubleshooting problems affecting UNIX/Linux systems based on popular derivatives of UNIX such as:
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting The Cisco CCIE certification is the highest recognition for network infrastructure consultants, and indicates an individual's network technology knowledge at the expert level. Cisco CCIEs know how to deal with even the most intractable challenges occurring in network infrastructure planning, deployment, management, protection, and repair. CCIEs can cooperate closely with Cisco System's internal support staff in isolating anomalies with IOS network administration utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs provide exceptional value because their deep experience enables them to fix even the most intractable problems rapidly. In many instances, less experienced service providers can struggle for many hours or days with identical problems that a CCIE can fix in a few minutes.
Few support providers make CCIEs available to assist small and medium sized businesses. Progent offers quick phone access to a Cisco CCIE so you can receive timely support for complex network infrastructure issues that are impacting worker productivity but are not within the experience of your regular computer maintenance personnel. Progent's CCIE support experts can interface to your environment via advanced on-line support tools in order to provide efficient, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's popular family of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, VoIP systems, Catalyst Series switches, as well as VPN technology.
Certified Microsoft Windows Experts Progent's Microsoft-certified remote support professionals offer computer system problem solving and consulting help for the complete line of Microsoft server and business application technology. Progent is a Microsoft Gold Partner network support firm and can provide your company the help of consulting engineers who can assist to deploy, troubleshoot and administer the extensive suite of Microsoft Windows Servers including MS Windows 2003 Server, Microsoft SQL Server, ISA Server, Microsoft BizTalk Server, MS Commerce Server, Microsoft Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Application Center, SharePoint Server 2007, Virtual Server, and Operations Manager 2007 and 2005.
CISM and CISSP Certified Network Security Professionals Progent's accredited CISSP and ISSAP network security consultants offer a range of security solutions to improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist you to recover rapidly after a serious breach. Security consulting services available from Progent include: in depth security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; fast recovery from malicious attacks; setting up firewalls; designing secure mechanisms for off-site and mobile access; defending your email infrastructure against spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Special Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for special IT programs that small businesses frequently request. Billing charges for longer-term consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these important areas of information technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
Call Center Services
Progent's Call Center support alternatives for small organizations with environments based on UNIX/Linux, Solaris, Apple Mac, Cisco Systems, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for smaller businesses who don't have the budget to build and maintain an in-house Help Desk Call Center but who need quick access to an efficient Call Center with professional telephone support plus the technical depth to escalate complex trouble tickets to advanced consultants.
Progent’s Virtual Help Desk Call Center is intended for bigger businesses and serves as a seamless supplement to your current Helpdesk organization. Progent's Virtual Call Center can serve as a an escalation option for the most difficult computer system problems, or be available in those instances when your ordinary support engineers are overwhelmed.
Progent's Call Center consulting services can aid you in creating an effective new Help Desk Call Center or improving your existing one, evaluating or customizing Call Center software products to address the special needs of your corporation, or adding temporary online staff to reinforce your internal Call Center resources during high-demand scenarios like software migrations, mass updates, or installing new applications.
Progent's Help Desk Call Center team of veteran network experts gives your computer users in Cincinnati or anywhere in the state of Ohio immediate assistance from a reliable technical support resource with extensive experience providing telephone-based consulting and remote repair service for computer environments powered by UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk the reputation as a major contributor to company productivity, and Progent's aim is to resolve and not merely annotate network issues.
Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting staff can supply online professional engineering support and training in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and Microsoft Excel. To find out more information on Progent's consulting, custom programming, and training offerings for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac professionals can nurture the imaginative components of Macintosh environments by offering remote help support and education in imaging, sound, and video. Progent's support professionals offer expertise in a range of Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific projects such as scanning or digitizing audio or video or establishing an audio/video post production studio.
Online Network Monitoring Support
Progent offers companies in Cincinnati, or anywhere in the state of Ohio, remote network and server monitoring support based on Microsoft Operations Manage (MOM), adapted by Progent for your business so that your computer support is proactive rather than reactive. By detecting potential issues before they result in downtime, system monitoring can minimize inconvenient and costly service crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Mac OS X networks, Windows networks, or environments that incorporate a variety of OS platforms.
How Your Cincinnati Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based help with UNIX, Linux, Solaris, or Mac OS X networks, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or email information@progent.com.
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent can focus on offering high-value skills where Progent has little competition. Mid-size companies who work with trusted freelance service providers or who maintain internal support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, secure, and productive.
If your business runs a UNIX or Linux environment or a multi-OS network, Progent's CISA and CISM-qualified consultants can help your entire organization in a broad array of security topics such as security administration practices, security architecture and models, access management products and methodology, applications development security, business processes security, hardware security, communications, infrastructure and Internet security, and disaster recovery preparedness. CISA and CISM define the core skills and international standards of performance that network security professionals are expected to possess. These accreditations offer executive management the confidence that consultants who have achieved their CISM, CISSP or ISSAP qualification have the experience and knowledge to offer effective security management and engineering help.
For custom application development, Progent can supply programming consultants to produce line-of-business software in areas such as commercial transaction webs, web site design, Microsoft Dynamics packages including Microsoft Dynamics GP, and custom management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent’s consultants can use Microsoft IIS to create custom eCommerce applications powered by Microsoft ASP.NET. Also, Progent can provide expertise in a broad array of custom program development environments including SQL Server and Delphi. For custom e-Commerce software, Progent also can provide specialists in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
Microsoft Office for Mac allows Apple Macintosh users to receive the benefits of the industry's most familiar business applications. Progent's Apple-certified Mac consultants can help you set up Mac Office on a mixed-platform network combining Apple OS X and Windows computers so that Mac users can access the new features in Word, Excel, PowerPoint and Entourage for Mac in order to share information and network resources with co-workers who use Windows. Progent's consultants have expertise with both Mac and Windows platforms and can provide service for environments that mix Mac with Windows computers with complete resource sharing, or networks which carefully limit sharing between Mac and Windows systems.
Broadwing Communications is the first telecom company to deploy an all-optically switched backbone network offering minimum latency and maximum performance. Broadwing offers a rich selection of data services including Broadwing T1, Point-to-Point T1, DS3, DSL, ISDN PRI, and Asynchronous Transfer Mode. Broadwing also offers Voice over IP solutions plus switched voice long distance. Progent has an agency relationship with Broadwing and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the skill to show you how to integrate Broadwing Communications data and voice services to build a world-class, integrated communications network on a realistic budget.
If you are developing Linux-based applications on a network that includes Microsoft Windows-based servers, desktops, and office productivity products, Progent offers full-service network support outsourcing that allows you to focus on your field of high-value expertise while avoiding the continual hassle of maintaining your business network. Through the use of automated server monitoring and by providing remote and on-site support when your company needs it, Progent represents an economical solution for supporting an information network that provides excellent dependability, security, and performance. Progent's Linux developer assistance services include comprehensive information technology outsourcing, virtual infrastructure, online and in-personsupport and troubleshooting, 24x7 monitoring services, and help desk outsourcing.
Progent's disaster recovery support and business continuity engineers can help you create a disaster recovery strategy to prepare for an IT network catastrophe. Progent can help you create a comprehensive disaster recovery plan that incorporates periodic disaster recovery assessments and drills. Progent's Microsoft and Cisco-authorized professionals can also help you build an affordable, non-stop system architecture that addresses reliability issues covering a broad array of network technologies and procedures.
With Catalyst switches for small and mid-size companies, Cisco allows organizations to gain the full benefits of bringing smart traffic control to their networks. Cisco's switch technology makes it possible to enable features to make your IT network sufficiently available to accommodate time-critical needs, expandable to facilitate future growth, secure enough to guard restricted information, and capable of prioritizing and managing traffic flows to optimize system operations. Progent's Cisco certified engineers can help you select and deploy Cisco switches that make sense for your company. Also, Progent's CISSP certified security consultants can show you how to create a comprehensive security plan and set up Cisco switches so they help enforce your security strategy. Catalyst switches that Progent provides expertise for include Cisco's Catalyst 2950 switches, Cisco Catalyst 3750 switches, Cisco Catalyst 4500 switches, and Catalyst 6500 Series Switches.
Progent's E-Mail Guard is based on Postini's managed services, which use patented pass-through technology rather than the store-and-forward approach for blocking spamming, email viruses, Directory Harvesting Attacks, and Denial of Service Attacks. Under Postini's approach, email bound for your email server is evaluated on the fly through Postini's secure data center. Postini’s Connection Manager technology utilizes intelligent rules analysis to detect behavior profiles common to Directory Harvest Attacks and instantly rejects Directory Harvest Attack messages. Postini's Content Filter then separates spam and viruses from benign e-mail using a memory-resident process that takes mere milliseconds.
Progent's Network Help Desk Outsourcing Support Services are intended specifically for small businesses who need immediate access to a Help Desk Service Center with professional phone support and full escalation capability but who must operate within a modest IT budget. Important components of Progent's Help Desk Outsourcing Services include: Help Desk Call Center Support,
Secure Remote Access Support, Initial System Assessment, Expert Prioritization, Virtual Helpdesk Services, Per Minute Billing, and Help Desk Call Center Software Selection and Deployment.
For small and midsize businesses located in Cincinnati or anywhere in the state of Ohio, Progent provides round-the-clock phone support for networks powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a combination of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in every state in the U.S. In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging connectivity problems, as well as the services of CISA and CISM-certified security consultants to handle high-level security design and troubleshooting jobs.
The Cisco CCIE certification is the highest recognition for network infrastructure consultants, and indicates an individual's network technology knowledge at the expert level. Cisco CCIEs know how to deal with even the most intractable challenges occurring in network infrastructure planning, deployment, management, protection, and repair. CCIEs can cooperate closely with Cisco System's internal support staff in isolating anomalies with IOS network administration utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs provide exceptional value because their deep experience enables them to fix even the most intractable problems rapidly. In many instances, less experienced service providers can struggle for many hours or days with identical problems that a CCIE can fix in a few minutes.
Progent's Microsoft-certified remote support professionals offer computer system problem solving and consulting help for the complete line of Microsoft server and business application technology. Progent is a 
Progent's accredited CISSP and ISSAP network security consultants offer a range of security solutions to improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist you to recover rapidly after a serious breach. Security consulting services available from Progent include: in depth security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; fast recovery from malicious attacks; setting up firewalls; designing secure mechanisms for off-site and mobile access; defending your email infrastructure against spam and DHA attacks; and instituting round-the-clock proactive monitoring.
