Immediate Phone Support for Cincinnati UNIX or Linux NetworksFor small and midsize businesses in Cincinnati or anywhere in the state of Ohio, Progent offers technical support for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for complex connectivity problems, plus the services of CISA and CISSP-certified security engineers to help with advanced security design and disaster recovery planning.

Progent's online support services represent exceptional leverage because they have the practical experience and the sophisticated tools to solve the majority of network problems quickly. This reduces direct costs since solutions take up a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your company saves additionally with indirect costs by minimizing or eliminating network outages and related costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted management.

Progent's pricing model for remote support is structured to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the support that you actually get. In contrast to many remote support companies, Progent requires no initialization charge or minimum payments. Progent's per-minute granularity and simple policy for billing do away with scenarios where quick fixes somehow turn into big invoices. Progent's penchant for dealing with problems quickly results in your company conserving cash.

Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned a collection of customized technologies and field-proven methodologies which permit the maximum level of efficiency for remote engineering help and troubleshooting for small company IT systems. Progent provides secure VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access enables the consultants of Progent's remote service group to connect to your system without violating network security.

Progent's highly evolved customer support database application includes extensive records of the service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the specifics of support rendered to each client by every consultant. This archive of issues and repairs is organized as an easily accessible support database that enables Progent's remote support professionals to share their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's advanced certifications and formal partnerships with key industry leaders including Cisco and Microsoft permit access to additional extensive technical knowledge bases and allow priority response from manufacturers' internal engineering staff so Progent's remote consulting specialists can determine the best resolutions in the least time.

Initiate Remote UNIX, Linux, Sun Solaris, or Apple Mac OS X Network Assistance from Progent
To get started with Progent's remote support in Cincinnati or anywhere in Ohio or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Urgent Support.

Remote Network Support Services Offered Progent
Progent's remote network support engineers possess credentials in an extensive set of products and technologies. This breadth of technical skills enables Progent's engineers to address virtually any emergency that may crop up in a small or midsize business network. Certifications earned by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Professional.

To provide assistance to companies with mixed-operating system environments, Progent also offers the skills of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP specialists, and Information System Security Architecture Professional engineers.

Remote support services Offered by Progent to small businesses in Cincinnati and anywhere in the state of Ohio include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X phone-based consulting services address a broad range of information technology such as network infrastructure, messaging systems, system and operational security, UNIX/Linux and Windows integration, VMware products for server economization and easy administration, and migration from older systems to current Windows or Linux environments. Progent's group-based methodology for resolving technical issues promotes fast escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX and Linux support engineers can provide emergency phone-based help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX including:

    Major Linux versions for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco CCIE Consultants for Cincinnati, OhioThe Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network engineers, and indicates an individual's technical knowledge at the expert level. Cisco CCIEs can resolve even the most intractable problems occurring in network planning, installation, administration, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing problems with IOS Software network management utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs represent an exceptional value because their depth of expertise permits them to solve even the most difficult problems quickly. In many instances, less experienced engineers can struggle for many hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes. Few consulting providers make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent can provide quick telephone contact with a Cisco authorized CCIE so your company can get immediate assistance for complex network infrastructure issues that are impacting worker productivity but are beyond the comfort zone of your regular IT support providers. Progent's Cisco-qualified CCIE engineers can interface to your network by means of the latest remote troubleshooting technology to perform fast, secure, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's market leading selection of networking appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network technology.

  • Authorized Microsoft Windows Support
    Microsoft Windows Support for Cincinnati, OhioProgent's Microsoft-certified online support experts offer computer system troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can offer your organization the assistance of support professionals who can assist your company with a broad variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2013 development, Skype for Business planning and deployment support, Microsoft Lync Server integration and Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 migration, SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server training, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a full range of remote PC desktop support services such as Microsoft Windows 7 migration, preparing for to 64-bit workstation applications, integrating Office 2010, and streamlining workstation deployment.

  • CISSP and ISSAP Qualified Network Security Consultants
    CISSP Certified Network Security Experts for Cincinnati, OhioProgent's qualified CISSP and ISSAP network security engineers offer a range of system protection services that can bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or help your company to recover quickly following a damaging breach. Security services offered by Progent include: thorough security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recuperation from malicious assaults; setting up firewalls; designing safe techniques for off-site and mobile access; protecting your messaging infrastructure against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online support services to help companies of any size integrate their information networks with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine local resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Special Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for special IT projects that small companies frequently need. Billing charges for ongoing development or consulting projects are set according to the qualifications of the consultants required. Progent's experience with these important areas of computer technology enables customers to complete major initiatives economically and on schedule. Progent's special remote engineering services include:
  • Help Desk Call Center Support
    Progent's Help Desk service options for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are well suited for small organizations who lack the resources to create an internal Call Center but who want fast access to a dependable Help Desk with professional phone assistance as well as the in-depth expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a transparent supplement to your existing Call Center organization. Progent's Virtual Help Desk Call Center can act as an escalation resource to handle complex computer system challenges, or be available in overflow circumstances when your regular resources are swamped.

    Progent's Call Center consulting support can aid you in building an effective new Help Desk Call Center or revamping your current organization, identifying or customizing Help Desk software to meet the special requirements of your company, or providing temporary phone support staff to supplement your in-house Help Desk Call Center resources during demanding events such as software migrations, major updates, or rolling out brand new applications.

    Progent's Help Desk team of seasoned information technology consultants provides your workers in Cincinnati or anywhere in the state of Ohio quick communication with an effective support resource with substantial background offering telephone-based consulting and remote diagnostics for IT systems powered by UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center the reputation as a crucial contributor to business productivity, and Progent's intent is to resolve rather than just track network problems.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff provides remote and in-depth consulting support and training in key business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and MS Excel. To learn more information about Progent's expertise, customization, and education offerings for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Apple Mac experts can promote the imaginative facets of Macintosh systems by providing phone-based help support and education in graphics, sound, and motion video. Progent's consultants offer assistance in a range of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific projects like capturing or digitizing audio/video or putting together an audio/video production facility.

    Online Network Monitoring Services
    Progent offers businesses in Cincinnati, or anywhere in the state of Ohio, online network and server monitoring services based on MS System Center Operations Manager, adapted by Progent for your business so your network support is proactive rather than reactive. By uncovering potential trouble spots before they evolve into downtime, system monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple Mac systems, Microsoft networks, or systems based on a mix of platforms.

How Your Cincinnati Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or Mac OS X networks, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.

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