UNIX, Linux, Sun Solaris, Mac OS X Online Technical Support for
Cincinnati Small Company Networks
For small and midsize companies in Cincinnati or anywhere in Ohio, Progent offers support for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. Progent also offers the expertise of Cisco Systems CCIE-certified network specialists for challenging connectivity problems, as well as the services of CISA and CISSP-certified security consultants to handle advanced security architecture and diagnostic jobs.
Progent's remote technical support engineers offer exceptional leverage because they have the practical background and the sophisticated tools to resolve most information system problems rapidly. Efficient support lowers direct expenses because service calls accumulate a smaller number of chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization benefits additionally with indirect expenses by reducing or avoiding network outages and associated losses resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives.
Progent's pricing model for online help is designed to leverage your network support dollar. Progent charges per minute for phone consulting, so you owe only for the support that you receive. Unlike typical remote service companies, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing save you from scenarios where quick solutions manage to end up as big invoices. Progent's skill at solving problems efficiently results in your business conserving money.
Progent's Remote Service Tools
Through years of experience, Progent has refined an arsenal of customized tools and field-tested methodologies that permit the maximum degree of effectiveness for remote consulting and troubleshooting for small and midsize business information networks. Progent provides safe VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, Sonicwall and Watchguard. Secure VPN connectivity allows the staff of Progent's online support team to communicate with your company's system remotely without violating corporate security.
Progent's sophisticated technical support database application maintains extensive records of all service that Progent's clients have received. Progent's authorized engineers have the benefit of the history of all help provided to each client by any consultant. This history of problems and responses is stored as a readily retrievable proprietary database that enables Progent's remote support professionals to share their knowledge company-wide to ensure that the value of Progent's support improves over time. Progent's advanced certifications and formal relationships with key industry leaders including Cisco Systems and Microsoft make available additional extensive technical databases as well as to manufacturers' in-house product engineers so Progent's online consulting engineers can determine the most efficient solutions quickly.
Get Online UNIX/Linux, Sun Solaris, or Mac OS X Technical Support. Assistance from Progent
To access Progent's remote services in Cincinnati or anywhere in Ohio or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or send email to information@progent.com. If you have a critical requirement for network help, visit Immediate Emergency Support.
Online Technical Services Provided by Progent
Progent's remote technical service engineers have credentials in a comprehensive set of disciplines. This breadth of technical skills permits Progent's engineers to manage almost any crisis that may take place in a small or midsize business network. Certificates held by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco Systems certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To support companies with multi-OS environments, Progent also provides the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP specialists, and ISSAP engineers.
Remote services Offered by Progent to companies in Cincinnati and anywhere in the state of Ohio include:
UNIX, Linux, Solaris, and Mac OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services address a wide spectrum of computer technology such as system infrastructure, email systems, system and process security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware consolidation and easy management, and migration from legacy systems to MS Windows or Linux-based solutions. Progent's group-based methodology for resolving technical issues promotes quick escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can offer urgent online assistance diagnosing anomalies within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Contact a Cisco CCIE for High-level Network Problem Solving The Cisco CCIE credential is the premier accreditation for network infrastructure consultants, and indicates a person's technical knowledge at the master level. Cisco CCIEs know how to resolve even the most intractable issues occurring in network infrastructure planning, integration, maintenance, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating problems with IOS network management utilities and developing workarounds or locating software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their depth of expertise enables them to fix even the most intractable problems quickly. In typical cases, less seasoned service providers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes.
Few service organizations make CCIEs accessible to assist small and medium sized businesses. Progent can provide quick phone access to a Cisco-qualified CCIE so your company can receive urgent assistance for serious network issues that are hurting business efficiency but are not within the scope of your regular computer service personnel. Progent's Cisco CCIE consultants can interface to your computer system using state-of-the-art remote support technology in order to perform efficient, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's popular family of connectivity appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points and bridges, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN technology.
Certified MS Windows Experts Progent's Microsoft-qualified remote support experts offer computer system repair and consulting assistance for the complete line of Microsoft server and application products. Progent is a Microsoft Gold Partner network support company and can provide your business the help of consulting engineers who can assist to deploy, troubleshoot and manage the entire family of MS Servers including MS Windows 2008 Server, Microsoft SQL Server, ISA Server 2006, Microsoft BizTalk Server, Commerce Server, Content Management Server, Small Business Server, Exchange 2010 Server, Microsoft Application Center, SharePoint Server 2007, Virtual Server, and Operations Manager 2007 and 2005.
CISSP, ISSAP, and CISM Certified Network Security Consultants Progent's accredited CISSP and ISSAP security engineers can provide a variety of system protection services to strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or assist your business to recover rapidly after a serious breach. Security consulting services available from Progent cover comprehensive network security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid cleanup after virus and worm assaults; configuring firewalls; building safe techniques for remote and mobile access; securing your email system against spam and DHA attacks; and managing round-the-clock network monitoring.
Special Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects that small businesses often request. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology allows clients to complete major projects economically and on schedule. Progent's project-based online engineering services include:
Help Desk Expertise
Progent's Help Desk Call Center service offerings for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Call Center outsourcing support services are ideal for small businesses who lack the budget to build and maintain an in-house Help Desk but who need fast communication with an efficient Help Desk Call Center with professional telephone support as well as the expertise to escalate complex trouble tickets to advanced consultants.
Progent’s Virtual Help Desk is designed for larger companies and acts as a seamless reinforcement of your current Help Desk team. Progent's Virtual Help Desk can serve as a an escalation resource to resolve the toughest network issues, or be ready in those instances when your regular resources are swamped.
Progent's Call Center consulting expertise can support you in building an efficient new Call Center or enhancing your established one, evaluating or customizing Call Center software to address the unique requirements of your company, or providing temporary online personnel to supplement your in-house Help Desk team to handle unusually busy events like software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk team of seasoned information technology experts offers your computer users in Cincinnati or anywhere in the state of Ohio rapid assistance from an effective technical support group with extensive experience providing phone help and remote repair service for computer environments based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk recognition as a solid enabler of business performance, and Progent's target is to fix instead of just track network issues.
Applications Services: Training, Customization, and Integration
Progent's Applications Experts Team provides remote and in-depth engineering support and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for Microsoft business applications such as CRM, Microsoft Project, Microsoft Office Word, and MS Excel. To learn more information about Progent's consulting, custom programming, and education services for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac consultants can nurture the creative facets of Mac environments by providing remote help services and education in imaging, audio, and video. Progent's support professionals can provide assistance in a large selection of Apple Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special projects such as capturing or digitizing audio/video or establishing an audio/video production studio.
Online Network and Server Monitoring Services
Progent offers companies in Cincinnati, or anywhere in the state of Ohio, online network and server monitoring support centered around Microsoft Operations Manager, customized by Progent for your environment so your network maintenance is proactive rather than reactive. By anticipating looming issues before they evolve into network outages, system monitoring can ward off disruptive and costly information system crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft networks, or systems that support a combination of operating systems.
How Your Cincinnati Company Can Contact Progent's Online Support Experts
To contact Progent about urgent online assistance with UNIX/Linux, Sun Solaris, or Mac OS X computer systems, go to Progent's Emergency Online Support, call 1-800-993-9400, or send email to information@progent.com.
For small and midsize companies in Cincinnati or anywhere in Ohio, Progent offers support for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. Progent also offers the expertise of Cisco Systems CCIE-certified network specialists for challenging connectivity problems, as well as the services of CISA and CISSP-certified security consultants to handle advanced security architecture and diagnostic jobs.
The Cisco CCIE credential is the premier accreditation for network infrastructure consultants, and indicates a person's technical knowledge at the master level. Cisco CCIEs know how to resolve even the most intractable issues occurring in network infrastructure planning, integration, maintenance, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating problems with IOS network management utilities and developing workarounds or locating software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their depth of expertise enables them to fix even the most intractable problems quickly. In typical cases, less seasoned service providers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes.
Progent's Microsoft-qualified remote support experts offer computer system repair and consulting assistance for the complete line of Microsoft server and application products. Progent is a 
Progent's accredited CISSP and ISSAP security engineers can provide a variety of system protection services to strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or assist your business to recover rapidly after a serious breach. Security consulting services available from Progent cover comprehensive network security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid cleanup after virus and worm assaults; configuring firewalls; building safe techniques for remote and mobile access; securing your email system against spam and DHA attacks; and managing round-the-clock network monitoring.
