Urgent Remote Support for Cincinnati UNIX or Linux NetworksFor small businesses located in Cincinnati or anywhere in the state of Ohio, Progent provides help for computer systems based on UNIX or Linux or for networks that feature a mix of UNIX and Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the consultation CCIE-qualified network specialists for complex infrastructure issues, plus the services of CISSP-certified security engineers to help with advanced security design and disaster recovery preparedness.

Progent's remote support services offer exceptional value because they have the real-world background and the sophisticated tools to resolve most network issues rapidly. This reduces direct costs because service calls require a smaller number of billable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more with incidental costs by reducing or avoiding network downtime and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted executives.

Progent's billing model for online support is designed to get the most out of your network support dollar. Progent bills per minute for telephone-based consulting, so you are billed just for the services that you actually get. In contrast to many remote support firms, Progent requires no startup fee or minimum job duration. Progent's one-minute granularity and clean policy for pricing avoid scenarios where quick fixes somehow end up as major bills. Progent's penchant for solving technical issues efficiently results in your business conserving cash.

Progent's Remote Support Tools
Over the years, Progent has refined an array of customized tools and proven processes that allow the maximum degree of efficiency for remote consulting and repair for small and midsize company computer networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity enables the staff of Progent's remote service group to link to your company's network without breaching corporate security.

Progent's advanced customer support database application maintains thorough records for all support that Progent's clients have been provided. Progent's team engineers have access to the history of all help provided to each customer by every consultant. This archive of trouble tickets and fixes is structured as a quickly accessible support database that permits Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and formal relationships with important vendors including Cisco and Microsoft permit access to other vast support knowledge bases and allow priority access to vendors' in-house product engineers so Progent's online consulting specialists are able to determine the most efficient resolutions in the least time.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple Mac OS X Network Support from Progent
To access Progent's remote support in Cincinnati or anywhere in Ohio or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network support, visit Immediate Emergency Support.

Online Technical Services Offered Progent
Progent's online network support engineers have certified skills in an extensive array of technologies. This broad range of technical skills allows Progent's engineers to resolve almost any problem that may take place in a small or midsize company information system. Credentials held by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, and Design Professional.

To help companies with multi-OS networks, Progent also offers the services of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based support services Offered by Progent to customers in Cincinnati and throughout the state of Ohio include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X phone-based support services cover a broad range of computer technology including system infrastructure, email systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and easy administration, and transitioning from older applications to current MS Windows or Linux-based environments. Progent's group-oriented methodology for solving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This expedites solutions of critical problems, reduces network downtime, and lowers service costs.

    Progent's UNIX and Linux consultants can provide emergency online help for resolving problems within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:

    Important Linux versions for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco Consultants for Cincinnati, OhioThe Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure engineers, and indicates a consultant's network technology skills at the expert level. CCIEs can deal with even the most intractable problems occurring in network planning, deployment, management, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with workarounds or locating program patches. CCIEs offer excellent value since their depth of experience allows them to fix even the most difficult problems rapidly. In many cases, less seasoned consultants can struggle for hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Few service firms make Cisco CCIEs accessible to help small and mid-size companies. Progent offers quick phone contact with a Cisco CCIE so your company can receive timely help for complex network issues that are impacting worker productivity but are outside the comfort zone of your ordinary IT maintenance personnel. Progent's Cisco-qualified CCIE support experts can communicate with your computer system by means of state-of-the-art remote troubleshooting technology in order to provide quick, safe, and affordable diagnosis and remediation. Progent's Cisco CCIEs can provide consulting for all of Cisco's top-selling selection of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network technology.

  • Certified Windows Experts
    Microsoft Windows Experts for Cincinnati, OhioProgent's Microsoft-certified online support professionals can deliver computer repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your company the expertise of consulting professionals who can help you with a wide variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint Server application development, Microsoft Skype for Business planning and deployment consulting, Lync Server management and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a full array of online PC desktop support such as Windows 7 migration support, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Qualified Network Security Experts
    CISSP Qualified Network Security Experts for Cincinnati, OhioProgent's qualified CISSP, ISSAP, and CISM network security engineers offer a range of security services to bolster the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows environment against attacks or help you to recuperate rapidly after a serious penetration. Security services offered by Progent cover in depth network security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm assaults; integrating firewalls; establishing safe architectures for off-site and mobile access; defending your messaging system against spam and directory harvest attacks; and establishing 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote support services to help organizations of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine local IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects that small companies often request. Progent's charges for ongoing consulting projects are set according to the qualifications of the consultants required. Progent's background in these special fields of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:
  • Call Center Expertise
    Progent's Help Desk service offerings for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are intended for smaller businesses who lack the budget to create an in-house Help Desk Call Center but who need fast response from a reliable Help Desk with professional telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Call Center is intended for larger businesses and operates as a seamless addition to your current Call Center organization. Progent's Virtual Call Center can act as an escalation alternative to handle the most difficult technical challenges, or be available in overflow circumstances when your other support engineers are swamped.

    Progent's Help Desk consulting expertise can support you in building an effective new Call Center or improving your existing one, evaluating or customizing Help Desk software products to address the particular needs of your corporation, or adding occasional online personnel to reinforce your in-house Help Desk Call Center team to deal with high-demand situations like software migrations, major updates, or rolling out new applications.

    Progent's Help Desk team of veteran network consultants gives your workers in Cincinnati or anywhere in the state of Ohio instant contact with a dependable technical support group with years of experience delivering phone support and online troubleshooting for networks based on UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk recognition as a major driver of business efficiency, and Progent's policy is to resolve and not merely document network issues.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Experts staff provides phone-based advanced engineering expertise and education in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom development, and education for familiar Microsoft applications including CRM, MS Project, Microsoft Office Word, and MS Excel. To find out more information concerning Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Apple Mac professionals can nurture the imaginative components of Apple Mac environments by offering phone-based consulting services and education in graphics, sound, and motion video. Progent's support professionals offer assistance in a variety of Macintosh creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific projects like capturing or digitizing audio/video or configuring an audio/video production lab.

    Remote Network and Server Monitoring Services
    Progent can provide businesses in Cincinnati, or anywhere in the state of Ohio, online network and server monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to suit your environment so that your IT support is proactive and automated. By uncovering possible trouble spots before they evolve into crashes, system monitoring can ward off stressful and expensive information system failures. Progent can also deploy network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft networks, or systems that incorporate a mix of operating systems.

How Your Cincinnati Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent remote assistance with UNIX, Linux, Sun Solaris, or Apple Mac networks, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.

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