Fast Phone Support for Cincinnati UNIX or Linux NetworksFor small businesses in Cincinnati or anywhere in Ohio, Progent offers technical support for computer systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure issues, as well as the services of CISA and CISSP-accredited security engineers to help with advanced security architecture and disaster recovery planning.

Progent's remote technical support services offer excellent value due to the fact that they have the practical background and the advanced technology to resolve most network problems quickly. This lowers immediate expenses because service calls take up fewer chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your organization benefits additionally in incidental costs by reducing or eliminating network outages and associated losses due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.

Progent's pricing model for remote help is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the services that you receive. In contrast to typical online support companies, Progent asks for no initialization charge or minimum job duration. Progent's one-minute granularity and simple policy for billing eliminate situations where quick fixes somehow end up as substantial bills. Progent's penchant for dealing with technical issues quickly translates into your business conserving money.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has developed a collection of customized tools and field-tested processes which ensure the highest degree of effectiveness for remote engineering help and repair for small company computer systems. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access allows the engineers of Progent's Technical Response Center to access your company's network without violating corporate security.

Progent's advanced service database application maintains detailed documentation describing the support that Progent's clients have received. Progent's team service personnel have access to the records of support provided to each client by any Progent engineer. This history of anomalies and responses is stored as an easily retrievable support knowledge base that allows Progent's online support engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and formal relationships with key vendors such as Cisco and Microsoft make available additional vast technical databases and allow quick access to vendors' internal product engineers with the result that Progent's online consulting specialists are able to determine optimal resolutions quickly.

Initiate Remote UNIX, Linux, Sun Solaris, or Mac OS X Technical Support from Progent
To get started with Progent's remote support in Cincinnati or anywhere in Ohio or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT support, visit Immediate Emergency Support.

Remote Technical Services Offered Progent
Progent's remote support professionals offer advanced credentials in an extensive set of products and technologies. This breadth of capability allows Progent's consultants to manage practically any emergency likely to occur in a small business information system. Credentials held by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Associate.

To help clients with mixed-operating system environments, Progent also offers access to engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online services available from Progent to companies in Cincinnati and anywhere in the state of Ohio include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X online support services address a wide range of information technology including system architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware consolidation and easy management, and transitioning from legacy systems to the latest Windows or Linux environments. Progent's group-based methodology for solving technical issues promotes fast escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts support expense.

    Progent's UNIX and Linux support engineers can offer emergency remote assistance for analyzing anomalies within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:

    Important Linux variants for which Progent offers expertise include:

  • Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco Engineers for Cincinnati, OhioThe Cisco CCIE certification is the highest accreditation for network infrastructure engineers, and indicates a person's networking knowledge at the expert level. Cisco qualified CCIEs can handle even the most complex problems encountered in network planning, integration, administration, protection, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS network administration tools and developing alternate approaches or identifying software updates. Cisco CCIEs offer excellent cost-effectiveness since their depth of expertise allows them to solve even the most difficult problems quickly. In typical cases, less seasoned engineers can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Few support providers make Cisco CCIEs available to help small and mid-size companies. Progent can provide quick telephone access to a Cisco authorized CCIE so your company can receive immediate assistance for serious network infrastructure issues that are crippling business productivity but are not within the experience of your regular network maintenance personnel. Progent's Cisco-qualified CCIE engineers can connect to your environment via the latest on-line support technology in order to perform efficient, secure, and economical diagnosis and remediation. Progent's CCIEs offer consulting for the entire range of Cisco's top-selling selection of connectivity products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.

  • Certified MS Windows Experts
    Windows Support for Cincinnati, OhioProgent's Microsoft-certified online support experts can deliver network repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your organization the assistance of support engineers who can help your company with a wide variety of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, SharePoint Server 2013 application development, Microsoft Skype for Business migration support, Lync Server integration and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online training, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent also offers a broad range of remote desktop consulting and support services such as Microsoft Windows 7 integration, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP and ISSAP Qualified Network Security Consultants
    CISSP Certified System Security Professionals for Cincinnati, OhioProgent's qualified CISSP and ISSAP network security engineers can provide a variety of security solutions to strengthen the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or assist your company to recover quickly following a damaging breach. Security solutions offered by Progent include: in depth network security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm assaults; integrating firewalls; building secure mechanisms for remote and mobile connectivity; securing your messaging system from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online consulting support to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that utilize physical IT assets as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Additional Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting experts for special projects that small companies often need. Progent's charges for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of information technology enables clients to execute critical projects within budget and on schedule. Progent's special remote engineering solutions include:
  • Call Center Support
    Progent's Call Center service options for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are designed for small companies who don't have the budget to build and maintain an internal Help Desk Call Center but who need quick communication with a reliable Help Desk with professional phone support plus the available expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and acts as a transparent supplement to your established Help Desk staff. Progent's Virtual Help Desk Call Center can act as an escalation resource for complex network issues, or be ready in those instances when your regular resources are overwhelmed.

    Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Help Desk Call Center or improving your current organization, evaluating or enhancing Help Desk Call Center software to handle the particular needs of your company, or providing occasional phone support staff to work with your internal Help Desk team during demanding events like software migrations, mass updates, or installing brand new business software.

    Progent's Call Center team of experienced information technology experts gives your customers in Cincinnati or anywhere in the state of Ohio quick assistance from a reliable network service group with years of experience providing telephone-based consulting and remote diagnostics for computer environments powered by UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center perception as a significant driver of company efficiency, and Progent's aim is to solve rather than simply document IT issues.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based advanced engineering expertise and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for popular Microsoft business applications including CRM, MS Office Project, MS Word, and Excel. To learn more concerning Progent's consulting, customization, and training offerings for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Apple Mac experts can nurture the creative components of Mac systems by delivering remote help services and education in imaging, audio, and video. Progent's support professionals offer assistance in a large selection of Macintosh applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with common jobs such as capturing or digitizing audio or video or configuring an audio/video production facility.

    Remote Network Monitoring Services
    Progent offers businesses in Cincinnati, or anywhere in the state of Ohio, online network and server monitoring support based on Microsoft System Center Operations Manager network monitoring, customized by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By exposing potential issues before they expand into full-scale emergencies, remote monitoring can minimize disruptive and expensive information system failures. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Mac OS X environments, Windows environments, or environments powered by multiple OS platforms.

How Your Cincinnati Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote expertise with UNIX, Linux, Solaris, or Mac OS X environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent.

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