Fast Remote Support for Cincinnati Networks
Immediate Remote Help for Cincinnati NetworksFor companies located in Cincinnati or anywhere in Ohio, Progent offers remote help for computer systems powered by Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft qualified engineers have provided online support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with complex networking issues, plus the services of CISSP and CISM-accredited security consultants to help with advanced security design and diagnostic jobs.

Progent's remote technical support engineers provide exceptional leverage because they have the real-world background and are equipped with the sophisticated tools required to resolve the majority of information system issues quickly. This reduces immediate costs since solutions use up minimal chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your organization saves additionally in incidental costs by reducing or avoiding network outages and related losses due to business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive remote technical support know-how is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing policy for remote support is structured to stretch your IT service investment. Progent charges per minute for phone consulting, so you are billed just for the services that you actually get. In contrast to typical remote support firms, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing do away with situations where quick fixes manage to end up as major tabs. Progent's skill at dealing with problems quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies that permit the maximum degree of efficiency for online engineering help and troubleshooting for information systems of any size. Progent provides secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the staff of Progent's Technical Response Center to communicate with your company's system without compromising corporate security.

Progent's advanced customer support database system stores thorough records of all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the specifics of assistance rendered to each customer by every Progent consultant. This archive of trouble tickets and repairs is organized as a conveniently searchable internal knowledge base that allows Progent's remote technical professionals to share their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's high-level certifications and working associations with key vendors including Cisco and Microsoft open up other extensive technical knowledge bases and allow quick response from vendors' in-house support staff so Progent's online service experts are able to determine optimal solutions quickly.

Online support offered by Progent to clients in Cincinnati and anywhere in the state of Ohio include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services covers all critical areas of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the complete threat lifecycle including protection, detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that need critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so any looming problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability either to stop or recover rapidly from a ransomware incident. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Billing charges for ongoing consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows clients to execute major projects economically and on schedule. Progent's project-based online engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service options for companies with networks that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for companies who lack the resources to create an internal Help Desk Call Center but who need quick response from a dependable Call Center with proficient phone support plus the ability to escalate complex tasks to high-level engineers.

    Progentís Virtual Call Center is intended for bigger businesses and serves as a seamless extension of your existing Help Desk team. Progent's Virtual Help Desk Call Center can act as a an escalation option to resolve the most difficult computer system challenges, or be ready in those instances when your ordinary support engineers are swamped.

    Progent's Help Desk Call Center staff of experienced information technology consultants gives your clients in Cincinnati or anywhere in the state of Ohio fast access to a reliable support group with substantial experience providing telephone-based support and online diagnostics for networks powered by Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk perception as a solid contributor to business productivity, and Progent's intent is to solve and not merely document technical problems.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff provides online professional consulting support and education in specific application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, customization, and training for popular Microsoft applications including CRM, MS Project, Office Word, and MS Office Excel. To read more information concerning Progent's consulting, customization, and education offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers businesses in Cincinnati, or anywhere in the state of Ohio, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your business so your computer maintenance is proactive and automated. By exposing possible trouble spots before they cause downtime, remote monitoring can avoid disruptive and expensive service breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple Mac systems, Microsoft networks, or environments based on a mix of operating systems.
How Your Cincinnati Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online support with Microsoft Windows, Mac OS X, or Linux networks, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Cincinnati or throughout the state of Ohio, Progent's phone-based network support engineers can deliver expert and economical system support whenever your organization requires it. More than 15 years of providing online tech support has earned Microsoft Gold status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to fix network problems quickly while avoiding the cost and lost time that comes with in-person service visits.

Even if your Cincinnati office works with a local freelance consultant or maintains an in-house IT staff that know how to handle day-to-day network problems, Progentís Microsoft certified engineers can still offer a convenient and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either lack the availability or the expertise to deal with sudden system crises or particularly tough integration problems.

Benefits of Progent's IT Support for Organizations in Cincinnati
Progent's online technical help services enable your Cincinnati company to experience the advantages of timely, enterprise-level IT support without the expense of managing an in-house IT staff. Your information system will derive added business worth by being more available, productive, and protected. Advantages to your company include:

  • Seamless remote extension of your on-site support resources
    With most organizations in Cincinnati or anywhere in Ohio, nearby computer service providers, whether consisting of independent consultants or an internal maintenance staff, can resolve typical network problems. On the other hand, serious problems may spring up when local support personnel are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your local service technicians. In these cases, Progent's on-call support experts offer an easy, quick, and budget-friendly solution to augment your local resources and to convey valuable information to improve your ability to handle future issues locally.

  • Less Dependence on Freelance Consultants
    For IT support, smaller companies commonly depend on independent freelance consultants. Although independent consultants carry less internal costs than big support companies and can afford to charge marginally less, they are occasionally overextended, making it hard to respond quickly to crisis situations. If a freelance consultant is busy with another customer, ill, on vacation, or in class, the absence of backup personnel may force your business to wait for help during an emergency. As your business expands, network downtime and problems with critical applications are more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a reliable source of backup service expertise to make sure your network is always available.

  • Create a Solid Basis for Smooth Expansion
    Businesses often start with an IT architecture created on a modest budget. Lacking a strong infrastructure, slap-dash fixes can get thrown on top of a weak foundation. As a company grows, reliability and expandability issues can impede the productivity of the business. Such poorly designed environments require proper assessment, intelligent strategic planning, and extensive technical knowledge to upgrade to a network infrastructure that can offer the stable foundation to handle current business requirements and simplify future growth.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller organizations need advice and technical education to navigate through an increasingly complex maze of technology alternatives capable of promoting business growth and improving efficiency. These companies hardly need a computer consultant who is trying to earn a commission on a specific vendor's technology. IT support and product selling can lead to a scenario where the recommended solution is designed around a predetermined product rather than the genuine requirements of a business. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to match technical expertise with the real interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, range of technical experience, refined support software, and understanding of corporate IT allow offices to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

How Does Our Company Begin Getting Remote Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.















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