Fast and Affordable Online Technical Support for Cincinnati Computer Systems
Fast Online Consulting for Cincinnati NetworksFor organizations located in Cincinnati or anywhere in the state of Ohio, Progent offers online technical support for networks powered by Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided online support to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to solve complex infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote support experts provide excellent value due to the fact that they have the practical experience and have access to the advanced tools necessary to solve the majority of network problems rapidly. This lowers direct expenses since solutions accumulate fewer chargeable minutes. Remote help also avoids the expense of sending a consultant to your office. Your organization benefits even more in indirect expenses by minimizing or avoiding system downtime and associated losses due to business disruption, upset clients, idle workers, and distracted executives. Progent's extensive online consulting know-how is especially helpful for organizations that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.

Progent's billing policy for remote help is structured to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you pay just for the support that you receive. In contrast to many remote service organizations, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and clean model for pricing save you from scenarios where fast fixes manage to turn into large tabs. Progent's skill at disposing of technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of customized technologies and field-tested methodologies that allow the maximum degree of effectiveness for remote consulting and repair for computer systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's online support team to interface to your network remotely without violating corporate security.

Progent's advanced service reporting system stores extensive records of all support that Progent's clients have received. Progent's staff consultants have access to the specifics of assistance provided to every customer by any engineer. This database of trouble tickets and responses is structured as a readily searchable proprietary database that permits Progent's remote technical experts to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and formal partnerships with key industry leaders including Cisco and Microsoft open up other vast technical support knowledge bases and allow priority access to vendors' internal product engineers so Progent's online service experts can determine the most efficient solutions promptly.

Online support services provided by Progent to companies in Cincinnati and throughout the state of Ohio include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price managed services designed to enable small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the world's top corporations. The ProSight series of IT management outsourcing services addresses all key facets of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, and infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, apps and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of critical assets that power your information system. When ProSight Systems Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so all potential issues can be resolved before they have a chance to impact your network Learn more details about ProSight Systems Watch server and desktop management consulting.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Progent's charges for longer-term consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these important areas of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based online consulting services include:

  • Call Center Services
    Progent's Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are ideal for companies who don't have the resources to create an in-house Call Center but who require quick access to an efficient Help Desk with professional phone assistance plus the technical depth to escalate complex tasks to high-level engineers.

    Progent's Help Desk consulting support can assist you in building an efficient new Help Desk or revamping your existing organization, evaluating or customizing Help Desk Call Center software to handle the unique demands of your business, or providing temporary phone support staff to supplement your existing Call Center resources to handle demanding events such as software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of seasoned information technology consultants offers your computer users in Cincinnati or anywhere in the state of Ohio quick assistance from an efficient network service resource with substantial background delivering telephone-based consulting and remote repair service for IT systems that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center the reputation as a key driver of company success, and Progent's intent is to resolve rather than merely document IT problems.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Consulting Group offers phone-based professional engineering expertise and training in specific business application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can deliver expertise, custom programming, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Microsoft Word, and MS Excel. To learn additional information on Progent's expertise, customization, and training services, go to Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Cincinnati, or anywhere in the state of Ohio, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your business so your network support is proactive and automated. By spotting potential problems before they cause downtime, system monitoring can minimize disruptive and costly information system breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft Windows networks, or systems based on a variety of platforms.
How Your Cincinnati Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple Mac, or Linux environments, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For offices and startups in Cincinnati or throughout the state of Ohio, Progent's phone-based network support engineers are ready to provide expert and cost-effective system support the moment your business requires it. More than 15 years of providing online tech support has led to Microsoft Gold status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access tools to solve network problems rapidly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Cincinnati business relies on a regular freelance consultant or maintains an in-house organization that can handle ordinary computer issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless remote extension of your local resources in cases when your regular service personnel either lack the availability or the knowledge to address unexpected system crises or especially challenging integration projects.

Benefits of Progent's Network Help for Businesses in Cincinnati
Progent's online network troubleshooting services allow your Cincinnati company to realize the benefits of timely, enterprise-grade IT support without the cost of managing a full-time IT organization. Your network will acquire added business worth by being increasingly reliable, productive, and protected. Advantages to your business include:

  • Seamless remote extension of your local support resources
    For most companies in Cincinnati or anywhere in Ohio, nearby computer service providers, whether consisting of independent consultants or a full-time IT staff, can resolve typical network issues. On the other hand, major troubles can strike when your regular resources are overstretched or absent, and some problems may involve technology that is unfamiliar to your local support technicians. In these instances, Progent's on-call service professionals offer a convenient, fast, and budget-friendly solution to augment your regular help and to convey useful knowledge to improve your ability to handle future problems in-house.

  • Reduced Dependence on Individual Service Providers
    For IT support, smaller businesses often depend on independent freelance service providers. While independent consultants have less overhead than big support companies and can often charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, sick, on vacation, or in class, the absence of backup help may force your company to wait for assistance during an IT crisis. As your business grows, system downtime and problems with vital applications are more expensive. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers a dependable source of reserve support experts to insure your network remains available.

  • Create a Scalable Foundation for Smooth Expansion
    Organizations typically begin with an information system created on a shoestring budget. Lacking a robust framework, band-aid repairs often get piled onto an unstable foundation. When a network grows, stability and expandability issues can hinder the productivity of the organization. These poorly built systems need careful assessment, intelligent long-term planning, and broad-based IT knowledge to evolve to a network infrastructure able to deliver the solid foundation to meet current business demands and simplify downstream growth.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller offices need guidance and technical education to navigate through an ever more complicated maze of product options capable of promoting business success and enhancing productivity. These companies hardly need a computer engineer who is trying to earn a commission on a specific vendor's technology. IT support and product selling can result in a situation where the proposed solution is built around a profitable technology instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to align technical consulting with the best interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, depth of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to escape the limitations of excessive dependence on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Complete Family of Servers
    Progent offers world-class expertise for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support services, Windows Server 2008 R2 migration, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and SQL Server maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises visits per minute. As a result, you owe exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and asks no monthly commitment for services provided during regular business hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for quick solutions so you will not be forced to permit less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent faces few competitors. Businesses who utilize familiar independent service providers or who maintain in-house support personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, protected, and productive.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to offer 24x7 system tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your IT network from stressful and costly availability disruptions.
How Does My Business Begin Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.

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