Fast Online Help for Cincinnati Networks
Urgent Phone Support for Cincinnati NetworksFor organizations located in Cincinnati or anywhere in the state of Ohio, Progent provides online support for information systems based on any combination of Microsoft, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have delivered online support to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure problems, plus the assistance of CISSP-certified security consultants to handle high-level security architecture and diagnostic issues.

Progent's online technical support engineers provide excellent value due to the fact that they have the practical background and are equipped with the advanced tools necessary to resolve the majority of information system issues rapidly. This reduces immediate costs because service calls accumulate minimal chargeable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your company benefits even more with incidental expenses by reducing or eliminating system outages and associated losses due to business disruption, upset clients, idle workers, and distracted executives. Progent's extensive online technical support expertise is particularly helpful for organizations that depend on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing model for online support is structured to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you pay exclusively for the services that you actually get. In contrast to typical online service firms, Progent imposes no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for pricing avoid situations where quick solutions somehow end up as major bills. Progent's skill at dealing with problems efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of customized technologies and field-proven methodologies that ensure the highest level of effectiveness for online consulting and repair for IT networks of any size. Progent provides secure VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's online support team to link to your network remotely without violating system security.

Progent's powerful customer support reporting system includes comprehensive histories describing the support that Progent's clients have been provided. Progent's staff service personnel have access to the details of services provided to every customer by any Progent consultant. This history of trouble tickets and resolutions is stored as a conveniently searchable support knowledge base that enables Progent's online technical experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's extensive list of certifications and formal partnerships with major industry leaders including Cisco and Microsoft make available additional massive technical support databases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists are able to find the most efficient solutions quickly.

Remote support services offered by Progent to companies in Cincinnati and anywhere in the state of Ohio include:

Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for special IT programs. Progent's charges for longer-term consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:
  • Help Desk Call Center Support
    Progent's Call Center support alternatives for companies with environments that incorporate Windows, Cisco, Mac OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Call Center outsourcing support services are a convenient solution for companies who don't have the resources to support an internal Help Desk Call Center but who need quick response from an effective Help Desk with proficient phone support as well as the ability to escalate complex problems to advanced consultants.

    Progent's Call Center consulting support can support you in creating an efficient new Help Desk Call Center or improving your established one, evaluating or customizing Call Center software products to meet the special requirements of your corporation, or providing occasional phone support staff to work with your internal Help Desk resources to deal with high-demand scenarios such as software migrations, major updates, or rolling out new applications.

    Progent's Help Desk staff of experienced information technology experts provides your workers in Cincinnati or anywhere in the state of Ohio fast assistance from a reliable support resource with years of background offering telephone-based support and online repair service for computer environments powered by Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk recognition as a major enabler of company success, and Progent's goal is to resolve and not merely annotate IT issues.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts staff provides online and in-depth engineering expertise and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for Microsoft applications such as CRM, Office Project, Microsoft Word, and MS Office Excel. To find out more information concerning Progent's expertise, custom development, and training offerings, go to Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote Network and Server Monitoring Services
    Progent can provide companies in Cincinnati, or anywhere in the state of Ohio, remote network monitoring services powered by System Center Operations Manager (SCOM), customized by Progent for your business so your IT support is proactive and automated. By spotting possible issues before they expand into full-scale emergencies, remote monitoring can ward off stressful and expensive service failures. Progent can also use system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Mac OS X networks, Windows systems, or environments based on a variety of operating systems.
How Your Cincinnati Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online support with Microsoft, Mac OS X, or Linux computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Cincinnati or throughout the state of Ohio, Progent's online network support specialists can provide effective and economical IT help the moment your company requires it. More than 15 years of delivering online repair services has earned Microsoft Gold status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to solve computer problems rapidly while eliminating the expense and lost time that comes with on-site service calls.

Even if your Cincinnati office works with a local freelance consultant or employs an in-house organization that know how to handle day-to-day computer problems, Progent’s Microsoft certified consultants can offer an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the time or the expertise to deal with unexpected network crises or particularly complicated integration problems.

Advantages of Progent's Network Help for Offices in Cincinnati
Progent's online IT consulting services enable your Cincinnati business to have the advantages of immediate, enterprise-grade network support without the expense of managing an in-house IT staff. Your network will acquire greater business value by becoming more reliable, efficient, and protected. Benefits to your business include:

  • Convenient virtual expansion of your local IT resources
    For most companies in Cincinnati and throughout Ohio, local computer service resources, whether represented by outside consultants or an in-house maintenance staff, can resolve typical technical issues. However, serious problems might occur when local resources are too busy or absent, and some problems may involve IT products that is beyond the scope of your usual service personnel. In these instances, Progent's on-call support specialists give you a convenient, fast, and budget-friendly way to augment your local help and to convey useful knowledge to improve your capability to handle downstream issues locally.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller businesses often depend on individual freelance service providers. While independent service people carry smaller internal costs than larger consulting firms and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, ill, on a trip, or in training, the lack of fallback personnel may require your company to wait for help during an IT crisis. As your company grows, network downtime and problems with critical software become more costly. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides an on-call source of backup support experts to make sure your network is always up and running.

  • Create a Scalable Foundation for Seamless Growth
    Businesses often start with an information system created on a shoestring budget. Lacking a strong framework, slap-dash repairs can get piled on top of a shaky foundation. As a company grows, reliability and scalability issues can hinder the productivity of the business. Such badly built systems require careful analysis, smart long-term planning, and broad-based IT expertise to evolve to a system architecture able to provide the stable foundation to handle critical business demands and ease future growth.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller organizations need guidance and technical education to navigate through an ever more complex maze of technology alternatives available for accelerating business success and improving productivity. They do not need a network consultant who is motivated to earn a commission on a specific vendor's products. Network consulting and product selling can lead to a situation where the proposed solution is built around a profitable product rather than the true needs of a client. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to match technical expertise with the best needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, range of technical background, refined support tools, and familiarity with enterprise networking allow offices to avoid the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Full Family of Servers
    Progent offers world-class expertise for Microsoft’s popular server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Windows Server 2008 expertise, Windows Server 2003 upgrades, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises help per minute. Consequently, you owe just for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and asks no retainer for support services provided during normal working hours. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast fixes so you will not be forced to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent has little competition. Businesses who work with trusted independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and productive.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide 24x7 system monitoring services based on Microsoft Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause lost productivity, system monitoring can save your IT network from stressful and costly service losses.
How Does Our Company Begin Receiving Remote Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.

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