Immediate Remote Troubleshooting for Cincinnati IT Networks
Immediate Phone Technical Support for Cincinnati NetworksFor businesses in Cincinnati or anywhere in the state of Ohio, Progent offers online technical support for computer systems based on any mix of Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft qualified professionals have provided remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to handle challenging networking problems, as well as the assistance of CISSP and CISM-accredited security consultants to handle high-level security design and diagnostic jobs.

Progent's remote support experts offer excellent leverage due to the fact that they possess the real-world background and have access to the sophisticated tools necessary to resolve most information system issues quickly. This reduces immediate costs because service calls require fewer chargeable minutes. Online help also avoids the expense of dispatching a consultant to your office. Your organization benefits additionally with incidental costs by reducing or eliminating network outages and associated costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's advanced online technical support expertise is particularly valuable in environments that are dependent on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's pricing model for remote support is designed to stretch your network support dollar. Progent bills per minute for phone assistance, so you owe exclusively for the support that you receive. Unlike many remote service organizations, Progent asks for no service activation charge or minimum fees. Progent's per-minute granularity and simple policy for pricing avoid scenarios where speedy. minor fixes somehow turn into substantial tabs. Progent's penchant for solving technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of optimized tools and proven processes which promote the highest degree of efficiency for online technical support and troubleshooting for information systems of any size. Progent provides safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the staff of Progent's Technical Response Center to communicate with your company's computer system without breaching network security.

Progent's sophisticated service reporting system stores thorough histories for all support that Progent's clients have received. Progent's staff service personnel have the benefit of the details of assistance rendered to every client by every Progent engineer. This archive of issues and responses is stored as an easily retrievable internal database that enables Progent's remote technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and formal partnerships with important vendors such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow priority response from vendors' in-house engineering staff with the result that Progent's online consulting specialists can determine optimal resolutions quickly.

Online services available from Progent to companies in Cincinnati and anywhere in the state of Ohio include:

Special Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for special IT programs. Progent's charges for ongoing development or consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these special fields of computer technology enables customers to complete major projects economically and on time. Progent's special remote consulting services include:
  • Help Desk Call Center Support
    Progent's Call Center service offerings for businesses with networks based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing services are a convenient solution for organizations who lack the budget to create an internal Call Center but who require fast communication with an effective Call Center with professional telephone support plus the expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Call Center is intended for bigger companies and operates as a seamless addition to your current Call Center organization. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative for the toughest technical challenges, or be available in those instances when your ordinary support engineers are overwhelmed.

    Progent's Help Desk staff of experienced network professionals gives your workers in Cincinnati or anywhere in the state of Ohio fast assistance from a large technical support group with substantial background offering telephone-based help and online diagnostics for computer environments that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center perception as a crucial enabler of business success, and Progent's target is to solve instead of simply report technical problems.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based professional engineering support and training in special business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office Word, and Microsoft Excel. To read more about Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Group.

  • ProSight DPS Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of critical data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like IPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Cincinnati, or anywhere in the state of Ohio, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to accommodate your environment so that your IT support is proactive rather than reactive. By exposing possible trouble spots before they evolve into network outages, system monitoring can ward off stressful and expensive network breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac networks, Microsoft Windows networks, or environments based on a combination of operating systems.
How Your Cincinnati Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online support with Microsoft Windows, Apple Mac, or Linux computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Cincinnati or anywhere in the state of Ohio, Progent's phone-based computer support specialists can provide effective and economical IT help whenever your business needs it. Long experience providing remote repair services has earned Microsoft Gold status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access tools to solve IT problems quickly while eliminating the cost and lost time associated with in-person service calls.

Even if your Cincinnati company has a regular independent support technician or maintains an in-house IT staff that know how to handle typical computer problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the time or the knowledge to address unexpected network crises or particularly tough integration problems.

Details of Progent's Remote Computer Support for Cincinnati
Progent's online support, Internet-based troubleshooting, network security consulting, and system management services give offices in Cincinnati or anywhere in the state of Ohio the greatest leverage for your support investment. Whether you require occasional telephone support and remote troubleshooting or ongoing Help Desk outsourcing support and system administration, Progent's experts can provide your company enterprise-level network support while permitting you to eliminate the cost and hassle of running a full-service internal IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support company and Progent's head count, breadth of IT background, refined remote support software, and understanding of corporate IT allow businesses to escape the limitations of exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average more than a decade of real-world industry background, at the forefront of IT support, executing a wide variety of IT projects for a large mix of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting personnel. This means that you get not just expert IT help, but also a consultant with field-tested approaches for applying computer knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises visits by the minute. As a result, you owe only for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and requires no retainer for support services provided during regular business hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you won't be forced to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent has little competition. Businesses who work with trusted freelance consultants or who maintain in-house IT personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, protected, and productive.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to provide 24x7 system monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating potential issues before they result in lost productivity, system monitoring can save your information network from stressful and expensive availability losses.
How Does My Business Start Getting Online Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.

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