Even if your Cincinnati company deals with a local independent support technician or employs a full time organization that know how to deal with common network issues, Progent’s Microsoft and Cisco certified engineers provide a convenient and seamless virtual extension of your local resources for situations when your regular service personnel either don't have the time or the experience to handle unexpected system emergencies or especially challenging integration problems.

Details of Progent's Online Computer Support for Cincinnati
Progent's phone support, remote repair, network security expertise, and system management services give small offices in Cincinnati or throughout the state of Ohio unparalleled leverage for your IT budget. Whether you need one-time telephone help and Internet-based network repair or full-time Help Desk outsourcing services and system management, Progent's experts can provide your small business world class IT support while permitting you to eliminate the expense and hassle of running a full-service internal IT staff. Highlights of Progent's National Remote Support program include:

• Fast Telephone Contact with Microsoft Qualified Experts
  Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to small companies in Cincinnati and is also ideal for networks in geographic areas of Ohio that lack technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Gold Partner support company, Progent has the use of a broad array of Microsoft support utilities, service databases, and on-going education.

• Per Minute Billing to Minimize Expenses
  Progent provides remote help on a by-the-minute basis, so you pay only for the support you receive. Progent asks for no minimum fee for online help and requires no periodic subscription fee. This saves you from paying big bills for simple fixes.

• Availability of Cisco Network Infrastructure Experts
  As a Registered Partner for Cisco, Progent offers the services of authorized professionals who have expertise in planning, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected connectivity for local and remote networking.

• Application Experts Consulting
  Progent's basic consulting offerings consist of system integration, MS Exchange consulting, system security planning, and Help Desk outsourcing support. Progent's Experts group can provide world-class consulting expertise for specific business applications. Help available from the Application Experts staff covers:
  • Great Plains Software Support and Programming
  • Microsoft CRM Help
  • Microsoft Project Expertise
  • Microsoft Office Excel Consulting
  • MS Word Support
  • Crystal Reports, Microsoft Access, and FRx Consulting
  • UNIX, Linux and Sun Solaris Support
  • Mac Integration
  By providing a full service centralized source for IT generalists and application experts, Progent is able to deliver fast, inexpensive, and comprehensive IT solutions that match the special needs of your business.

• Advanced Online Access Tools
  Secure remote access allows Progent's service experts to see exactly what your customers see. This makes it easier to produce quick fixes to problems that could otherwise demand a costly personal visit. State-of-the-art remote access tools and experienced engineers combine to enable Progent to repair most network issues quickly and affordably. Progent is a pioneer in online support and remote system monitoring.

• Compatibility with Leading VPN Gateways
  Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without compromising system security.

• Round-the-Clock Service for High Network Availability
  For small offices with vital applications, Progent can provide 24x7 remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft's MOM platform, this service can help ensure maximum system availability.

• Help Desk Outsourcing
  Progent's Help Desk Call Center services are intended especially for budget-constrained small organizations whose workers need instant recourse to a Help Desk Call Center with expert telephone support and full escalation ability.

Benefits of Progent's IT Support for Small Offices in Cincinnati
Progent's online IT consulting services allow your City# small business to enjoy the benefits of on-call, enterprise-class IT support without the cost of maintaining an in-house IT organization. Your network will acquire added strategic worth by becoming more available, efficient, and protected. Benefits to your business include:

• Convenient virtual extension of your local IT resources
  For most small businesses in Cincinnati and throughout Ohio, nearby network service providers, whether made up of freelance consultants or an in-house IT staff, can deal with typical network issues. However, serious problems sometimes occur when your regular support personnel are overstretched or absent, and some problems may involve technology that is beyond the scope of your local service technicians. In these instances, Progent's online support specialists provide a convenient, fast, and budget-friendly solution to supplement your local help and to convey useful information to improve your ability to deal with future problems locally.

• Reduced Reliance on Freelance Consultants
  For IT support, small businesses commonly depend on independent freelance service providers. Although independent consultants carry less internal costs than larger consulting companies and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to urgent situations. If an independent service provider is busy with another client, sick, on a trip, or in class, the lack of reserve help may force your business to wait for assistance during an emergency. As your small business expands, system downtime and problems with vital applications are more costly. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a reliable source of reserve service expertise to make sure your IT system remains available.

• Create a Scalable Foundation for Seamless Growth
  Small businesses typically begin with an IT system created on a shoestring budget. Lacking a robust infrastructure, slap-dash repairs can get piled on top of an unstable foundation. As a company grows, reliability and scalability problems can hinder the productivity of the organization. Such poorly built systems require proper analysis, intelligent strategic planning, and wide IT expertise to evolve to a network architecture able to offer the stable foundation to meet vital business demands and facilitate downstream growth.

• Work with Solution Providers Instead of Product Sellers
  Small businesses require guidance and technical education to negotiate an ever more complex array of technology alternatives available for promoting business growth and improving productivity. They hardly need a computer consultant who is trying to earn a commission on a specific vendor's technology. IT support and product sales can result in a situation where the recommended solution is built around a profitable product rather than the true needs of a small business. Progent avoids these dilemmas by offering only services instead of products. This enables Progent to align IT consulting with the real interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's head count, range of IT expertise, fine tuned support tools, and familiarity with corporate IT enable small offices to escape the pitfalls associated with excessive reliance on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent stands out by providing:

• In-depth Expertise in Microsoft's Full Family of Server Platforms
  Progent offers in-depth support for Microsoft’s leading server products with services such as Microsoft Windows Server 2003 consulting, Windows 2000 migration, Microsoft Windows NT legacy support, Microsoft Exchange 2003 Server consulting, Exchange 5.5 Server and Exchange Server 2000 upgrades, and SQL Server 2005 help.

• Proven Methodology
  Progent’s staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional experience, in the trenches of network service, executing a wide variety of technical tasks for an extensive mix of clients. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This guarantees that you get not just world-class technical capability, but also a consultant with field-tested approaches for using computer knowledge to resolve actual IT problems rapidly.

• Value Pricing
  Progent's pricing policy is to bill for phone service and in-person help by the minute. Consequently, you pay exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no minimum fee and asks no retainer. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's small granularity does away with big invoices for fast solutions so you won't be forced to allow less critical problems to fester.

• Complete Documentation of Delivered Services
  Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local support organizations who offer minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports sent by each staff member to every client. The discipline of detailing and archiving service records allows more effective service and avoids a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who won’t release vital service information.

• Information Transfer
  Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent has few competitors. Businesses who work with familiar independent consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and productive.

• Remote Network Monitoring with Microsoft MOM
  Progent is one of the only consulting companies to provide round-the-clock remote tracking services based on Microsoft Operations Manager. This package allows your computer maintenance to be proactive instead of reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your information network from stressful and expensive availability losses.

How Does My Business Start Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network help, go to Immediate Urgent Support.