Professional Online Troubleshooting for Clarksville, Tennessee Networks from Certified Consultants
Small businesses have typically been overlooked by major IT support organizations. Some small companies permit themselves to become overly reliant on freelance consultants or small consulting firms who don't have the bandwidth or broad knowledge to react quickly or efficiently to technical emergencies. Still other small businesses resort to mass-market support providers that employ personnel trained to provide standardized solutions to common issues but who do not have the background and versatility to handle the diversity of configurations and absence of standards that characterizes small business information networks.

Progent's time-tested methodology for delivering affordable and successful network service to small companies has made Progent one of the premiere Microsoft-certified IT consulting organizations in the country. Progent has delivered online support to companies in every state in the country (refer to Progent's customer testimonials).

For larger businesses, Progent can provide co-sourcing and project management services to reinforce the skills of your in-house network service group. This can cut costs and minimize technical risks for major IT initiatives such as application design and development, disaster recovery preparedness, security audits, office consolidations, or software migrations.

Progent can also offer access to accredited consultants to assist your company to plan and execute a sensible cloud computing strategy.

Primary Technologies Supported by Progent for Business Networks in Clarksville, Tennessee
Progent provides the support of accredited consultants for all facets of business network technology found in small and midsize organizations. Technologies supported by Progent's consultants include:

Service Delivery Alternatives for Clarksville, Tennessee Companies
Progent offers a variety of alternatives for providing small and midsize businesses with affordable computer services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's model for providing IT support is based on the Help Desk structure common to big IT organizations. Progent's Help Desk Service Mechanism ensures fast response, comprehensive service records, consistent follow-through, and strict expense control across a range of IT support delivery options that include online troubleshooting, on-premises support, high-end consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and routine remote service for Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can assist clients to troubleshoot and repair hardware and software problems without the cost or delay of on-premises service calls. The experience of Progent's network consultants makes it possible to resolve the majority of network problems quickly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-based registration procedure for new clients to address urgent network problems and Progent bills per minute with no sign-up fees or minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security engineers. Find out more information concerning Progent's remote network troubleshooting expertise.

  • On-site Support
    Progent offers on-site computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site support personnel can work in conjunction with Progent's remote support experts to deliver small businesses the optimal solution: in-person service technicians when you require them as well as the remote help of Progent's worldwide staff of network engineers, security specialists, and business software developers. The response time for in-person support visits is usually under one business day. There is no sign-up or retainer charge for becoming a Progent customer for on-premises support. Find out more concerning how to sign up for Progent's onsite computer service.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for all businesses and local governments who require fast and dependable support from an online Help Desk with efficient phone assistance, remote repair tools, and enough technical strength for full problem escalation. Because smaller businesses typically are constrained by tight information technology budgets and can spare little executive attention for handling network support, Progent's Help Desk Services could be the most cost-effective option to make sure that small business computer networks are always productive. Learn more about Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent provides small businesses affordable access to world-class IT professionals who can provide assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, network protection consulting, high availability network engineering, virtual server solutions, plus configuration, customization and support for business software such as financials, ERP, business analytics, sales automation, and productivity suites. Progent can help with short-term projects including office relocations and major software upgrades, longer term initiatives such as management reporting application development and customization, database application development and DBA services, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or emergency response like disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for key applications like Microsoft Exchange Server and MS SQL in order to provide small companies with higher levels of availability, protection, and performance than is possible using the class of internal data center that is practical for most small companies. Because Progent utilizes the same facilities that support the gear of many of the planet's largest IT organizations, Progent can eliminate the cost of creating and maintaining the systems required for enterprise-class environmental control, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that patches and service packs stay updated, protection and efficiency is continually monitored, and systems and data files are consistently backed up and ready for complete and prompt restoration. Learn more about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for all of a small company's servers in an environment that not only delivers the top level of availability and expandability but that is also convenient for customers to migrate to a different support provider or to move internally if your circumstance warrants it. Progent's Private Cloud hosting is founded on proven virtual server techniques that allow small businesses with mixed networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and network administration while getting world-class availability and an unprecedented level of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered solution, can handle the mixed- platform and loosely standardized networks common with smaller businesses, and keeps control of the licenses in the customer's hands so that migrating to a different virtualized system is fast, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide advanced online support services to help companies of any size integrate their information networks with leading public clouds such as Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that utilize physical IT assets along with cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the entire threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, apps and VMs that have become unavailable or damaged due to component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent consultant so all looming issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's preparedness either to block or recover rapidly after a ransomware attack. Progent will work with you directly to gather information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline system software and productivity programs used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated collection of infrastructure products including firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-certified cybersecurity consultants, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide view of system security and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and government regulations for network data protection and reporting.

The breadth and depth of Progent's engineering team offer a powerful set of benefits to companies wishing to maximize the productivity of their information system within a reasonable budget. These benefits include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of real-world industry experience, at the forefront of network service, executing a wide variety of IT projects for an extensive array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This means that you get not only world-class IT capability, but also a consultant with proven approaches for solving real-world IT problems quickly. Find out additional information about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to bill for phone service and on-premises visits per minute. As a result, you are billed just for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer for support services delivered during regular working hours. Many service organizations demand large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with major invoices for fast solutions. An additional benefit of by-the-minute billing is that customers are not inclined to permit minor problems to fester until they become major problems. Read additional information about Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Support
    Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small service firms who offer minimal documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports given by every staff member to each customer. The practice of detailing and archiving service activity results in more efficient service and avoids a slew of common problems such as when a support client is virtually held captive to a consultant who wonít release vital service information. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has few competitors. Small companies who work with freelance consultants or who maintain in-house support staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more robust, secure, and efficient. Find out more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Clarksville, Tennessee business needs to contact Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Support
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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