Low-cost Computer Help from Microsoft Qualified Consultants for Companies in Clarksville, TN
By delivering world-class know-how whenever you require it, making available in-depth expertise for critical business applications, offering innovative services like virtual data center hosting, invoicing only for services you receive, and requiring no setup fees or retainers for standard services, Progent helps you to increase the competitive value of your It system and cut support costs. Progent appreciates that network security, dependability, and performance are just as important to small businesses as to large corporations but that smaller companies lack the economy of scale to spend aggressively in computer networks and internal service staffs. Progent's basic competitive advantage is that no network support organization can match Progent's ability to deliver the IT support expertise your company needs whenever you require it and at a cost you can justify.

For larger businesses, Progent offers co-sourcing and project management services to reinforce the skills of your internal network service staff. Co-sourcing can cut costs and help meet schedules for major projects like application development, business continuity planning, security audits, merging datacenters, or software migrations and upgrades.

Progent can also offer access to certified experts to help your company to design and implement a sensible cloud computing strategy.

Primary Technical Areas Supported by Progent for Clarksville, Tennessee Business Networks
A Microsoft-certified Partner computer support firm that maintains a large group of Cisco qualified CCIE networking consultants and Apple Computer certified engineers, Progent offers emergency troubleshooting and affordable remote consulting to Clarksville, TN small businesses for a broad range of computer technologies including:

Service Delivery Options Available for Clarksville, Tennessee Businesses
Progent has a variety of options for providing small companies with affordable IT services for technical support, consulting, hosting services, and network management. Progent's model for delivering network support is based on the Help Desk structure common to larger IT support organizations. Progent's Contact Center Service Model promotes rapid response, thorough service documentation, dependable follow-through, and strict expense control for a range of IT service delivery modes that include remote troubleshooting, on-premises support, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote service for Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified support professionals can help customers to analyze and fix hardware and software issues without the expense or time loss of travel for onsite service visits. The background of Progent's network consultants makes it possible to handle the majority of network problems rapidly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new customers to accommodate urgent network problems and Progent bills by the minute with no sign-up fees or minimums, so you are invoiced only for the assistance you receive. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Learn additional information about Progent's remote computer support services.

  • Onsite Service
    Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in tandem with Progent's remote support experts to give small and midsize companies the ideal combination: on-premises support technicians when you require them plus the remote expertise of Progent's worldwide team of IT consultants, security professionals, and business software programmers. The wait time for on-site support visits is typically under one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more concerning why to sign up for Progent's onsite network service.

  • Help Desk
    Progent's Help Desk Services are designed for all businesses and local governments who need fast and dependable access to a professional Help Desk with efficient telephone assistance, remote repair capability, and sufficient technical depth for full problem escalation. Since smaller businesses usually are constrained by limited information technology budgets and can provide scant management bandwidth for handling IT support tasks, Progent's Help Desk Call Center Services could be the most efficient way to ensure that small business information networks are always productive. Learn more details about Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent offers small businesses affordable access to enterprise-class IT professionals who can deliver assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, network protection engineering, high availability network engineering, virtual server solutions, plus configuration, customization and support for business programs including financials, operations, management reporting, CRM, and office productivity suites. Progent can help with one-time projects including site relocations and massive software migrations, extended initiatives like management information application programming and support, database application programming and administration services, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and network management, or urgent services such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical business applications such as Exchange and Microsoft SQL Server to provide small and midsize businesses with greater levels of reliability, protection, and performance than is feasible with the class of in-house data center that is achievable for most small and midsize organizations. Since Progent utilizes the same facilities that support the equipment of some of the world's largest information technology companies, Progent can save you the cost of building and maintaining the systems required for world-class environmental control, electrical failover, and redundant Internet access. For managed applications, Progent can also ensure that upgrades and revisions remain updated, security and performance is continually tracked, and systems and data files are regularly backed up and available for full and rapid restoration. Find out more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small or midsize organization's production servers in an environment that not only provides the top degree of availability and expandability but that is also convenient for customers to migrate to another support firm or to move internally if your situation calls for it. Progent's Private Cloud hosting is founded on tested virtual server techniques that permit companies with mixed networks to save significantly on the expense of hardware, system maintenance, and IT administration while getting world-class dependability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered solution, can support the multi- OS and loosely standardized networks typical of smaller companies, and retains ownership of the licenses in the client's possession so that migrating to a new virtualized host is quick, safe, and affordable. This avoids ending up a prisoner of a single hosting service while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent can provide advanced online support to help companies of any size connect their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that combine physical resources along with public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 integration with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's affordable ProSight line of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the complete malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require important updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security vendors to deliver centralized management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so any potential problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's ability either to block or recover quickly after a ransomware attack. Progent will work with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an increasingly sophisticated array of network products such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-certified security consultants, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance experts offer a company-wide view of network protection and can assist with complex security programs like SIEM solutions to help enterprises comply with business standards and government regulations for network data protection and reporting.

The breadth and depth of Progent's engineering team offer a unique array of benefits to companies trying to increase the productivity of their information network within a reasonable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of real-world industry background, in the trenches of network support, executing a wide range of IT tasks for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This means that you get not only world-class IT capability, but also a support engineer with proven approaches for resolving actual network problems rapidly. Find out additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to charge for phone service and in-person help by the minute. As a result, you owe exclusively for received services. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for support services provided during regular business hours. Many service firms impose substantial minimum payments or bill in increments of a quarter hour or longer. Progent's small pricing granularity eliminates big invoices for fast repairs. An additional advantage of granular invoicing is that clients are less inclined to permit simple issues to stay unaddressed until they grow into big problems. Learn more concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Support
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or small support firms who offer minimal documentation or details of services performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation given by each consultant to every customer. The discipline of detailing and archiving support records allows more effective service and eliminates a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their comfort zone, Progent can focus on delivering high-value services where Progent faces few competitors. Small businesses who work with independent consultants or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, secure, and productive. Read additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Clarksville, Tennessee business needs to contact Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Immediate Online Technical Assistance
For immediate remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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