Immediate, Affordable Remote Network Support for Clarksville, Tennessee Small Companies
For over twenty years, Progent has focused on providing enterprise-quality computer support services to customers with small-business IT budgets. Progent has developed a unique service system that features a cost-effective, tightly connected virtual office infrastructure, sophisticated remote troubleshooting tools, a substantial team of consultants certified in a broad array of IT disciplines, a Help Desk Call Center service model that promotes efficiency and ensures follow-through, a global group of on-line service professionals, on-site support availability for the majority of most zip codes in the United States, and a corporate culture focused on fixing technical problems in the shortest time and at the lowest cost to customers.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to reinforce the skills of your in-house network support personnel. Co-sourcing can cut costs and help meet schedules for big projects like application design and development, business continuity preparedness, security audits, merging datacenters, or software migrations and upgrades.

Progent can also offer the services of certified consultants to help your company to design and implement a sensible cloud strategy.

Primary Technical Areas Serviced by Progent for Office Networks in Clarksville, Tennessee
Progent offers the support of certified consultants for all facets of business network technology deployed in small and midsize companies. Technologies serviced by Progent include:

Support Delivery Options for Clarksville, Tennessee Companies
Progent has a variety of options for providing small businesses with affordable computer services for troubleshooting, system architecture, hosting, and IT management. Progent's paradigm for providing computer support is built on the Help Desk Call Center operational structure common to larger IT groups. Progent's Help Desk Support Mechanism ensures rapid support, comprehensive activity records, reliable follow-through, and strict cost control across a range of IT service delivery modes that include online repairs, on-premises support, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service professionals can assist customers to analyze and repair network problems without the expense or delay of travel for onsite support calls. The experience of Progent's network engineers allows them to handle most IT issues quickly. For complex issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class specialists. Progent provides a streamlined, web-based signup process for first-time customers to accommodate emergency situations and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Find out additional information concerning Progent's online network support expertise.

  • Onsite Service
    Progent provides on-site computer assistance for registered clients in larger cities in the United States. Progent's on-site support personnel can operate in tandem with Progent's online support experts to deliver small businesses the optimal solution: hands-on service technicians when you require them as well as the remote expertise of Progent's seasoned team of IT engineers, security specialists, and business software developers. The response time for in-person service calls is typically under one business day. There is no sign-up or retainer charge for registering as a Progent client for onsite support. Find out more about how to register for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for all businesses and local governments who need fast and dependable access to an online Help Desk with effective phone support, remote repair capability, and sufficient technical strength for full problem escalation. Because small and midsize companies typically are constrained by limited IT budgets and can spare scant management attention for handling network support, Progent's Contact Center Outsourcing Services could be the most cost-effective option to make sure that small business information systems are always up and running. Learn more details about Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network protection consulting, non-stop it system engineering, server virtualization strategies, plus integration, customization and training for small business programs including accounting, ERP, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects such as site moves and massive system migrations, longer term initiatives such as management analytics application programming and support, database software development and DBA support, and web design, continuing support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or urgent response such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical applications like Exchange Server and MS SQL to provide small and midsize businesses with greater degrees of availability, security, and performance than is possible with the class of on-site data center that is practical for most small organizations. Because Progent utilizes the same facilities that host the equipment of some of the world's biggest IT organizations, Progent can eliminate the cost of creating and maintaining the systems required for world-class environmental control, power backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and service packs remain current, protection and performance is continually tracked, and systems are regularly backed up and ready for complete and prompt restoration. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for all of a small company's servers in an environment that not only provides the highest degree of availability and expandability but that is also convenient for customers to transfer to another support firm or to move in-house if your situation calls for it. Progent's Private Cloud hosting is structured around tested virtual server technologies that permit small businesses with mixed networks to benefit dramatically on the expense of capital equipment, infrastructure support, and IT management while getting enterprise-class availability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered solution, can support the mixed- platform and loosely standardized networks common with small companies, and keeps control of the software in the client's hands so that migrating to a different virtual host is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still offering all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent offers advanced remote support to help companies of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that utilize local resources as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's low-cost ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the entire threat progression including protection, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid recovery of critical data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of top information security vendors to deliver centralized management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so any looming issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability to stop or recover quickly after a ransomware attack. Progent will work with you directly to collect information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup system that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity programs important to most small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security experts, CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals offer a business-wide perspective on network protection and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and government regulations for IT information protection and incident reporting.

The scope and depth of Progent's engineering staff offer a unique set of benefits to customers wishing to maximize the business value of their information system within a realistic budget. These advantages include:

  • Best Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on industry experience, in the trenches of network service, executing a broad variety of IT tasks for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support team. This ensures that you get not only expert IT help, but also a support engineer with field-tested methods for solving real-world network problems efficiently. Find out more about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to charge for online support and on-premises visits by the minute. As a result, you pay only for delivered services. Progent does not demand a higher rate for off-hours or priority service, and Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services provided during normal working hours. Many service firms demand substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids major bills for quick solutions. Another advantage of by-the-minute invoicing is that you won't be tempted to permit simple issues to stay unaddressed until they grow into big ones. Learn more concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or local support firms who provide scant documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation sent by each consultant to each customer. The practice of documenting and organizing support activity results in more effective support and avoids a variety of common problems such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their comfort zone, Progent can focus on delivering high-value skills where Progent faces little competition. Small businesses who work with independent consultants or who employ internal IT staffs gain when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and productive. Find out more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Clarksville, Tennessee company wants to get in touch with Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Fast Online Network Assistance
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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