Clarksville, TN Online Support from Certified Network Service Consultants
Progent's network support services can provide your Clarksville, TN company low cost and dependable support from enterprise-class IT engineers. By providing IT consulting service when you require it, providing advanced expertise for key technologies, delivering value-added support such as automated network monitoring, and billing only for services you use, Progent offers your Clarksville, Tennessee business an affordable option for optimizing the productivity and profitability of small office networks. If you have an onsite system, rely on cloud infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the smart way for businesses and local governments to build and maintain a reliable and secure information network and to have fast availability of the seasoned help usually available only to businesses who can set up a large in-house information technology organization.

For larger businesses, Progent can provide co-sourcing services to reinforce the technical skills of your internal IT support staff. Co-sourcing can reduce expenses and help meet schedules for big projects such as software programming, disaster recover/business continuity planning, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide the services of certified experts to assist your company to design and implement a sensible cloud computing strategy.

Main Products and Technologies Serviced by Progent for Businesses in Clarksville, Tennessee
Progent provides the support of certified experts for all facets of information technology deployed in small companies and local governments. Technologies supported by Progent's consultants include:

Service Delivery Alternatives for Clarksville, Tennessee Businesses
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and IT management. Progent's paradigm for providing network support services is built on the Help Desk structure familiar to big IT support organizations. Progent's Helpdesk Support Model promotes fast response, thorough activity documentation, dependable follow-through, and strict cost control across a range of IT service delivery modes that include remote repairs, on-premises help, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides emergency and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned support experts can assist customers to troubleshoot and fix hardware and software problems without the expense or delay of on-premises support visits. The background of Progent's network engineers allows them to handle most IT issues rapidly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible signup procedure for first-time customers to accommodate emergency network problems and Progent charges by the minute with no startup fees or minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Find out more details concerning Progent's online network support expertise.

  • On-site Service
    Progent provides on-site technical support for signed-up clients in larger cities in the United States. Progent's onsite support personnel can work in conjunction with Progent's online service engineers to give small businesses the best of both worlds: hands-on support professionals when you need them as well as the on-line help of Progent's worldwide staff of IT engineers, security professionals, and business application developers. The response time for in-person support calls is usually less than 24 hours. There is no start-up or retainer fee for becoming a Progent client for onsite service. Find out more about why to sign up for Progent's onsite network support.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses and local governments who need fast and reliable access to an online Helpdesk with effective phone assistance, online troubleshooting tools, and enough technical depth for full problem escalation. Since smaller businesses typically are constrained by limited IT funds and can provide scant executive attention for dealing with network support, Progent's Contact Center Services could be the most efficient way to ensure that business information systems are always productive. Learn more details about Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent offers small and midsize companies budget-friendly access to enterprise-class IT professionals who can provide assistance with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network security engineering, high availability network consulting, virtualization strategies, plus configuration, programming and training for small business applications such as financials, operations, reporting, CRM, and office productivity software. Progent can help with short-term projects such as site relocations and major system migrations, longer term projects like management reporting software programming and support, database software programming and DBA services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system management, or emergency services like disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for vital applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize companies with higher levels of availability, security, and recoverability than is possible using the class of on-site data center that is achievable for most small organizations. Since Progent utilizes the same facilities that host the gear of many of the planet's biggest IT companies, Progent can save you the expense of creating and maintaining the infrastructure required for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that upgrades and service packs remain current, protection and performance is continually monitored, and systems and data files are regularly backed up and ready for complete and prompt recovery. Learn more concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small company's servers in an environment that not only delivers the highest level of dependability and expandability but that is in addition easy for clients to migrate to another support firm or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting service is built around mature virtual server technologies that allow companies with mixed networks to benefit significantly on the costs of hardware, infrastructure support, and IT administration while achieving world-class dependability and an unparalleled level of vendor independence. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed solution, can support the multi- platform and loosely standardized environments typical of small companies, and retains ownership of the software licenses in the client's hands so that migrating to a new virtualized system is fast, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert online support to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that combine on-premises resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Information Assurance
Progent offers a selection of low-cost, set-price monthly managed services intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of leading data security vendors to provide web-based control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical files, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services managed backup and recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, optimize and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of critical assets that drive your information system. When ProSight Systems Watch detects an issue, an alert is sent automatically to your specified IT personnel and your Progent consultant so any potential problems can be resolved before they have a chance to impact your network Find out more about ProSight Systems Watch server and desktop automated management consulting.

Why Progent Is the Right Alternative for Clarksville, Tennessee Small Businesses
Progent's size, breadth of technical skill, and familiarity with corporate network consulting enable small and midsize companies to sidestep the problems associated with over dependence on thinly staffed support organizations or freelance consultants.

Teaming with Progent's Experts enables your business to:

  • Prevent Over Dependence on Freelance Consultants
    For IT services, small companies sometimes rely heavily on individual engineers. Although individual service engineers have lower expenses than larger support firms and can afford to bill apparently lower rates, individuals are sometimes spread too thin to react rapidly to critical situations. If a freelance consultant is occupied with different customer, sick, on vacation, or in training, the lack of backup staff may require your business to wait for assistance in case of a crisis. The more your company expands, system unavailability or difficulties with critical programs get more costly. The money you thought you were saving on a freelancer can be eaten up fast due to lower output. In addition, when freelance consultants encounter unfamiliar technologies, the unavailability of a large consulting team to rely on for advice forces them to learn on the job while your business winds up with the bill for their continuing training.

  • Have Access to Certified Professionals in Sophisticated Network Solutions
    Many small service firms or freelance consultants focused on small company network consulting are capable of providing routine solutions but lack the background to work efficiently with complex IT configurations with a variety of operating systems, numerous offices, Voice over IP systems, mobile workforces, interconnected financial and analytical software, eCommerce, and specialized line-of-business software. Progent's experience with global enterprises and Progent's extensive team of experts can be valuable to your small business because enterprise networks are by nature complex, integration issues require in-depth knowledge in many technical areas, and achieving an acceptable degree of stability, availability, and security calls for enterprise-proven leading practices.

  • Create a Firm Foundation for Growth
    Small companies typically begin with an IT system implemented on a tight budget. Lacking a strong architecture, a series of improvised fixes commonly get piled onto of a tenuous foundation. As a company grows, stability and expandability problems can obstruct the productivity of the organization. Such networks need thorough evaluation, smart strategic planning, and in-depth experience to migrate to a network infrastructure that can act as the reliable foundation to meet current business requirements and ease future growth.

  • Partner with Solution Providers, Not Resellers
    Small businesses require direction and education to navigate through an increasingly complicated maze of IT options available for accelerating business growth and improving productivity. They do not need an IT consultant or support firm that attempts to promote products. Progent eliminates conflicts of interest by not reselling any products. Progent offers consulting and services exclusively. This permits Progent to align consulting support with the genuine needs of customers. Mixing IT support and product selling can result in a situation where the recommended solution is built around a predetermined vendor instead of being driven by the true requirements of a client.

Get in Touch with Progent
In case your Clarksville, Tennessee company needs to contact Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Help
For immediate remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2018 Progent Corporation. All rights reserved.