Quick, Affordable Online Computer Network Assistance for Clarksville, Tennessee Small Businesses
For more than twenty years, Progent has focused on providing enterprise-quality computer support to clients who have small-company IT budgets. Progent has developed a unique service solution that includes a streamlined, tightly connected virtual office network, custom online troubleshooting technology, a substantial team of consultants accredited in a wide range of IT practice areas, a Help Desk service structure that promotes efficiency and ensures follow-up, a worldwide team of on-line support professionals, on-site service availability for the majority of most zip codes in the U.S., and a company culture committed to solving network issues in the least time and at the least cost to clients.

For mid-size and large companies, Progent can provide co-sourcing services to reinforce the skills of your internal IT service group. This can save money and help meet schedules for big IT initiatives like application development, disaster recovery planning and testing, security audits, merging datacenters, or technology migrations.

Progent can also provide access to accredited experts to assist your business to plan and implement a sensible cloud strategy.

Core Products and Technologies Serviced by Progent for Business Networks in Clarksville, Tennessee
Progent provides the services of accredited consultants for all aspects of information technology found in small companies. Products and technologies supported by Progent's consultants include:

Support Delivery Alternatives Available for Clarksville, Tennessee Businesses
Progent offers a selection of options for providing small companies with affordable computer services for technical support, consulting, hosting, and IT management. Progent's paradigm for providing computer support services is built on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Model promotes rapid response, thorough activity documentation, dependable follow-up, and tight cost monitoring for an array of IT support delivery modes that include remote troubleshooting, onsite help, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's certified support professionals can help clients to troubleshoot and fix network problems without the expense or time loss of in-person support visits. The background of Progent's network engineers allows them to handle the majority of network issues rapidly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based registration process for new clients to accommodate urgent situations and Progent bills by the minute with zero sign-up charges or minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security engineers. Learn more information about Progent's remote network troubleshooting expertise.

  • Onsite Service
    Progent provides on-site technical support for signed-up clients in larger cities in the U.S. Progent's on-site service personnel can operate in tandem with Progent's remote service experts to deliver small and midsize businesses the ideal combination: on-premises service professionals when you need them plus the remote expertise of Progent's worldwide team of IT consultants, security professionals, and business software programmers. The wait time for in-person service visits is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more about how and why to sign up for Progent's in-person network service.

  • Phone Support
    Progent's Help Desk Outsourcing Services are designed for all companies who require prompt and dependable access to an online Helpdesk with effective phone support, remote troubleshooting capability, and enough technical depth for full escalation. Because smaller companies usually are constrained by limited IT budgets and can spare scant executive attention for dealing with IT support, Progent's Help Desk Outsourcing Services can be the most cost-effective option to make sure that small business information networks stay productive. Learn more details about Progent's Contact Center outsourcing services.

  • Consulting Services
    Progent offers small companies affordable availability of world-class IT professionals who can deliver assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, network security engineering, high availability network engineering, server virtualization solutions, plus integration, programming and support for small business programs such as financials, operations, business analytics, sales automation, and productivity suites. Progent can provide assistance with one-time projects including office relocations and major software migrations, longer term initiatives such as business analytics application development and support, database software development and DBA services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or emergency response such as data restoration and malware cleanup.

  • Application Hosting
    Progent can host mission-critical business applications such as Exchange Server and SQL Server to provide small businesses with higher levels of reliability, protection, and recoverability than is feasible using the class of in-house data center that is practical for most small and midsize businesses. Because Progent uses the same facilities that host the equipment of many of the planet's largest information technology companies, Progent can save you the expense of creating and maintaining the systems needed for world-class cooling, power failover, and uninterruptible Internet access. For managed applications, Progent can also make sure that patches and revisions remain current, protection and performance is constantly monitored, and systems and data files are regularly backed up and ready for complete and rapid recovery. Find out more concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for all of a small or midsize organization's production servers in an environment that not only provides the top degree of fault-tolerance and scalability but that is in addition convenient for clients to migrate to a different support firm or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting is based on proven virtual server technologies that permit small businesses with mixed environments to save dramatically on the expense of hardware, infrastructure support, and network management while getting world-class dependability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered solution, can handle the mixed- platform and loosely standardized environments common with smaller companies, and retains control of the software licenses in the client's possession so that migrating to a different virtual host is quick, reliable, and affordable. This eliminates ending up a captive to a single hosting service while still offering all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide expert online consulting support to help organizations of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that utilize local IT assets as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to address the complete threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top information security companies to deliver web-based management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so any looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's preparedness to stop or recover quickly after a ransomware incident. Progent will consult with you directly to collect information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Clarksville, Tennessee Businesses
Progent's size, breadth and depth of information technology expertise, and familiarity with corporate IT support enable small businesses to sidestep the problems related to over dependence on thinly staffed service organizations or independent consultants.

Teaming with Progent's Experts enables your business to:

  • Prevent Excessive Dependence on Individual Support Consultants
    For network support, small businesses sometimes depend excessively on individual engineers. Though individual support engineers have lower expenses than more substantial support organizations and can typically charge nominally smaller rates, freelancers are sometimes too busy to react quickly to urgent situations. If an independent engineer is busy with different customer, sick, on vacation, or in class, the absence of replacement staff may require your company to wait for help during a crisis. The more your company grows, system downtime or problems with line-of-business programs become more expensive. The dollars you believed you were saving on a freelancer can disappear fast due to lost productivity. Also, when independent consultants encounter new problems, the lack of a big engineering team to count on for help forces them to train in place while your company ends up footing the bill for their continuing education.

  • Gain Access to Experts in Complex IT Issues
    The majority of smaller support firms or independent engineers focused on small company network consulting may excel at delivering connect-the-dots fixes but don't have the background to work efficiently with complicated IT configurations with a variety of platforms, numerous locations, VoIP systems, remote workforces, interconnected accounting and operational software, data-driven web sites, and specialized business applications. Progent's experience with worldwide enterprises and Progent's large team of specialists can be valuable to your business because enterprise environments are characteristically complicated, support problems require in-depth understanding of in numerous technical disciplines, and achieving a high degree of stability, reliability, and protection requires industry-proven best practices.

  • Create a Solid Foundation for Growth
    Small companies often begin with an IT system cobbled together on a shoestring budget. Without a solid basis, a sequence of improvised repairs often get thrown on top of a marginal foundation. As a company evolves, reliability and scalability problems can hinder the productivity of the business. These environments require thorough assessment, smart business planning, and in-depth experience to migrate to a network environment that can act as the reliable basis to meet critical business requirements and ease downstream expansion.

  • Team with Solution Consultants, Not Resellers
    Small companies need direction and education to navigate through an increasingly complicated array of technology options offered for enabling business growth and improving efficiency. They do not need an IT engineer or support firm that tries to sell them products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent offers consulting and services only. This allows Progent to align consulting services with the real needs of customers. Combining IT support and product reselling can result in a conflict where the recommended solution is built around a preselected vendor instead of being driven by the actual requirements of a small business.

How to Contact Progent
If your Clarksville, Tennessee business wants to contact Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Immediate Online Network Support
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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