Professional Online Service for Clarksville, Tennessee Small Business Computers from World-class Engineers
Small companies have typically been underserved by major network support firms. Many small businesses allow themselves to become excessively reliant on freelance consultants or small consulting firms who lack the size or extensive knowledge to respond quickly or effectively to technical crises. Still other small companies turn to giant support providers staffed with technicians trained to provide standardized fixes for common issues but who are missing the background and technical scope to deal with the variety of configurations and lack of standardization that characterizes small business IT networks.

Progent's time-tested methodology for providing low-cost and successful network support to small businesses has made Progent among the top Microsoft network service firms in the country. Progent has delivered remote help to companies in every state in the country and can dispatch in-person help in most zip codes.

For larger businesses, Progent offers co-sourcing services to supplement the skills of your internal IT service personnel. This can reduce expenses and help meet schedules for big IT initiatives like software development, disaster recover/business continuity planning, security audits, office consolidations, or technology migrations.

Progent can also offer the services of certified consultants to help your company to design and execute a sensible cloud strategy.

Popular Practice Areas Serviced by Progent for Business Networks in Clarksville, Tennessee
Progent's nationwide team of industry certified consultants offers assistance for virtually all facets of network technology used by organizations of any size. Areas supported by Progent in Clarksville include:

Support Delivery Alternatives Available for Clarksville, Tennessee Businesses
Progent offers a variety of alternatives for providing small businesses with cost-effective IT services for troubleshooting, consulting, hosting, and network administration. Progent's paradigm for delivering network support services is built on the Help Desk operational structure familiar to larger IT support groups. Progent's Helpdesk Support Mechanism promotes rapid response, thorough activity records, consistent follow-up, and strict expense control across a range of network support delivery alternatives that include online troubleshooting, on-premises support, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service experts can assist clients to troubleshoot and fix network issues without the cost or time loss of on-premises support visits. The background of Progent's IT engineers makes it possible to resolve most IT problems rapidly. For complex issues, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a streamlined, web-based registration procedure for first-time clients to accommodate emergency network problems and Progent bills by the minute with no sign-up fees or minimums, so you pay only for the help you receive. Experts available online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISA-certified security engineers. Learn more details concerning Progent's remote network support services.

  • Onsite Service
    Progent offers onsite technical assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite support personnel can work in conjunction with Progent's online service experts to give small businesses the optimal solution: in-person service technicians when you require them as well as the on-line help of Progent's worldwide staff of network consultants, security professionals, and business software developers. The response time for in-person service calls is typically less than 24 hours. There is no start-up or retainer charge for becoming a Progent customer for on-premises support. Find out more details about how to register for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize companies who need fast and dependable support from a professional Help Desk with effective telephone assistance, remote troubleshooting capability, and enough technical depth for full problem escalation. Since small and midsize businesses usually have tight information technology funds and can provide little management attention for dealing with IT support tasks, Progent's Contact Center Services could be the most efficient way to make sure that small business information networks are always up and running. Read more concerning Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small companies budget-friendly availability of world-class IT professionals who can deliver assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, network security consulting, fault tolerant network engineering, virtualization solutions, plus configuration, programming and training for small business software including accounting, ERP, business analytics, CRM, and office productivity software. Progent can provide assistance with one-shot projects such as site relocations and major system migrations, extended projects such as business reporting application development and support, database software programming and administration services, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or emergency services like data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for vital applications like Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize companies with higher levels of availability, security, and performance than is feasible with the type of in-house data center that is realistically affordable for most small organizations. Since Progent utilizes the same data centers that host the gear of some of the world's biggest information technology organizations, Progent can save you the investment in creating and maintaining the systems needed for world-class cooling, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions remain updated, security and performance is constantly monitored, and systems are consistently archived and ready for complete and prompt recovery. Learn additional information concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small company's servers in a setting that not only delivers the top level of fault-tolerance and scalability but that is in addition easy for customers to migrate to a different support provider or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is built around mature virtualization technologies that permit companies with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure maintenance, and network administration while achieving enterprise-class dependability and an unprecedented degree of vendor options. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed service, can handle the multi- OS and non- standardized environments typical of smaller companies, and keeps ownership of the software in the client's possession so that migrating to a new virtual system is quick, safe, and affordable. This avoids ending up a prisoner of a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert online consulting to help businesses of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that combine on-premises IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Azure design and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's low-cost ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security vendors to provide centralized control and world-class security for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the complete malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT staff and your Progent consultant so any potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

Special Advantages of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more complex collection of network products including firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified security consultants, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals can provide a business-wide perspective on system protection and can assist with advanced security programs like SIEM solutions to help enterprises meet industry guidelines and statutory mandates for network information security and incident reporting.

The scope and size of Progent's engineering staff offer a powerful array of advantages to organizations wishing to increase the business value of their information network within a reasonable budget. These benefits include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of real-world industry background, at the forefront of network service, performing a wide range of IT projects for an extensive array of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support staff. This ensures that you get not just world-class technical capability, but also a consultant with field-tested methods for fixing real-world network problems rapidly. Find out more details about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to bill for remote service and in-person help per minute. Consequently, you are charged exclusively for received support. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no sign-up charge and requires no monthly commitment for services provided during regular working hours. Many support firms impose large minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with king-size invoices for quick solutions. Another benefit of granular billing is that your company are not tempted to allow simple problems to stay unaddressed until they become major ones. Learn more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small service organizations who provide scant documentation or specifics of tasks performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support reports sent by every consultant to every client. The discipline of detailing and organizing service activity allows more efficient support and eliminates a slew of typical problems such as when a support customer is effectively held hostage to a consultant who wonít let go of vital service information. Read more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent faces few competitors. Small businesses who utilize independent consultants or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, secure, and productive. Learn more details about Progent's knowledge transfer services.

How to Contact Progent
In case your Clarksville, Tennessee business wants to contact Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Immediate Online Network Assistance
For fast remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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