Clearwater, FL Emergency Online Help from World-class Computer Network Service Professionals
Progent's computer technical support services free your Clearwater, FL company from dependence on a freelance network consultant while offering you cost-effective and dependable support from Microsoft-certified consulting engineers. By providing network consulting help when you require it, offering specialized expertise for mission-critical applications, delivering unique services such as automated server monitoring, and invoicing only for services you receive, Progent offers your Clearwater, Florida business an economical solution for optimizing the business value of your small office network. Progent is the intelligent choice for small organizations to build and maintain a reliable and secure IT system and to benefit from quick access to the skilled help ordinarily available only to corporations who can set up a sizeable internal IT group.

For larger companies, Progent offers co-sourcing support to supplement the technical skills of your internal IT service team. This can cut costs and help meet schedules for big IT initiatives such as software design and development, business continuity planning and testing, security evaluations, merging datacenters, or software migrations.

Progent can in addition provide access to accredited consultants to help your business to plan and implement a sensible cloud strategy.

Key Products and Technologies Serviced by Progent for Business Networks in Clearwater, Florida
Progent's group of world-class experts offers assistance for all facets of information technology used by businesses of any size. Areas supported by Progent in and around Clearwater include:

Support Delivery Alternatives Available for Clearwater, Florida Businesses
Progent has a selection of options for providing small and midsize companies with affordable computer services for technical support, system architecture, hosting, and network management. Progent's model for delivering computer support is built on the Help Desk Call Center structure common to big IT support groups. Progent's Helpdesk Service Mechanism ensures fast response, comprehensive activity records, dependable follow-through, and tight expense control for a range of IT service delivery options that include remote troubleshooting, in-person support, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned service experts can help clients to troubleshoot and fix network problems without the expense or delay of in-person support visits. The background of Progent's network consultants makes it possible to resolve the majority of network issues rapidly. For complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-accessible signup procedure for first-time clients to address urgent situations and Progent charges per minute with no startup fees or time minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security professionals. Find out more information concerning Progent's online computer support expertise.

  • Onsite Support
    Progent provides onsite computer support for registered customers in major metropolitan areas in the U.S. Progent's onsite support technicians can work in conjunction with Progent's remote service engineers to deliver small and midsize businesses the best of both worlds: on-premises support professionals when you need them plus the remote expertise of Progent's worldwide staff of network consultants, security specialists, and business application developers. The response time for on-site service visits is typically less than 24 hours. There is no sign-up or retainer charge for registering as a Progent client for on-premises support. Learn more about how and why to register for Progent's onsite network service.

  • Phone Support
    Progent's Help Desk Services are intended for small and midsize companies who require fast and dependable support from an online Help Desk with efficient phone support, online repair capability, and sufficient technical depth for full escalation. Because small and midsize companies usually have tight IT budgets and can provide scant executive bandwidth for handling IT support tasks, Progent's Help Desk Services can be the most cost-effective way to ensure that business computer networks are always up and running. Learn more details about Progent's Helpdesk services.

  • IT Consulting Services
    Progent provides small and midsize businesses budget-friendly availability of world-class IT professionals who can deliver help with vital technologies including Windows Server expertise, Cisco network architecture, network security engineering, non-stop network engineering, virtual server strategies, plus configuration, programming and training for business programs including accounting, operations, business analytics, CRM, and office productivity suites. Progent can help with one-shot projects such as office moves and major system upgrades, extended initiatives such as management information application development and customization, database application programming and administration services, and web development, on-going support such as server monitoring and system administration, or urgent response such as data restoration and malware removal.

  • Application Hosting
    Progent can host key business applications like Exchange Server and MS SQL to provide small and midsize companies with higher levels of reliability, security, and performance than is feasible with the class of in-house data center that is realistically affordable for the majority of small and midsize companies. Because Progent uses the same facilities that host the equipment of many of the planet's biggest information technology organizations, Progent can save you the investment in creating and maintaining the infrastructure needed for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that patches and service packs stay updated, protection and performance is continually monitored, and systems and data files are regularly backed up and available for complete and rapid restoration. Find out additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Virtual Data Center Hosting
    Progent's Virtual Data Center hosting provides full hosting for the entirety of a small organization's production servers in a setting that not only provides the top level of availability and extensibility but that is also simple for clients to migrate to another service provider or to bring in-house if your situation warrants it. Progent's Virtual Data Center hosting service is built around proven virtualization techniques that allow businesses with mixed networks to benefit significantly on the costs of capital equipment, system support, and IT administration while achieving world-class reliability and an unprecedented degree of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Virtualized Data Center Hosting Service covers all server-based software in a single centrally managed package, can handle the mixed- platform and non- standardized environments typical of small companies, and keeps control of the software in the client's hands so that migrating to a new virtual host is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still offering all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced remote support to help organizations of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that combine physical IT assets along with cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can help you complete your cloud migration projects quickly and within your budget.

Special Advantages of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and productivity applications used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly sophisticated array of network technologies including PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's CISSP-qualified security consultants, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-qualified security engineers can provide a company-wide perspective on network security.

The scope and depth of Progent's engineering staff offer a powerful set of benefits to organizations wishing to maximize the productivity of their IT network within a reasonable budget. These advantages include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of hands-on industry background, at the front lines of IT support, performing a wide range of IT projects for an extensive array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class IT help, but also a consultant with proven methods for solving real-world network problems rapidly. Find out more concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to bill for phone support and on-site help per minute. Consequently, you are billed just for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no registration charge and asks no retainer for services delivered during normal business hours. Many service firms impose substantial minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity avoids king-size bills for fast solutions. Another advantage of granular pricing is that customers are less tempted to permit minor problems to fester until they grow into big problems. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Support
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small support firms who provide minimal documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports given by each consultant to each client. The discipline of detailing and organizing service records results in more effective support and avoids a variety of common misfortunes such as when a service client is effectively held captive to a consultant who wonít release vital service information. Read more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their scope, Progent can focus on providing hard-to-find services where Progent has little competition. Small businesses who utilize freelance service providers or who employ internal IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, protected, and efficient. Learn more details concerning Progent's knowledge transfer services.

Contact Progent
In case your Clearwater, Florida company needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For fast remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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