Professional Remote Support for Clearwater, Florida Networks from Microsoft Certified Consultants
Small companies have typically been underserved by large IT service organizations. Many small businesses allow themselves to become overly dependent on freelance engineers or small support firms who lack the bandwidth or extensive knowledge to respond quickly or efficiently to network emergencies. Still other small businesses turn to mass-market service providers that employ personnel trained to provide by-the-numbers solutions to ordinary problems but who do not have the background and versatility to deal with the diversity of environments and lack of standardization typical of small company information networks.

Progent's proven methodology for providing affordable and successful network service to small companies has made Progent among the premiere Microsoft IT consulting organizations in the United States. Progent has delivered online support to companies in every state in the country and can dispatch in-person technical support in almost all zip codes.

For medium-size and enterprise businesses, Progent offers co-sourcing support to add to the technical skills of your in-house network service group. Co-sourcing can save money and help meet schedules for major IT initiatives such as software development, disaster recover/business continuity planning, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can also offer access to accredited experts to assist your company to plan and implement a sensible cloud strategy.

Primary Products and Technologies Supported by Progent for Clearwater, Florida Business Networks
A Microsoft Gold Partner consulting company that maintains a world-class group of Cisco certified CCIE network infrastructure consultants and Apple Computer certified consultants, Progent offers emergency troubleshooting and low-cost online consulting to Clearwater, FL companies for a wide array of information technologies including:

Support Delivery Options for Clearwater, Florida Businesses
Progent has a variety of alternatives for providing small companies with affordable computer services for technical support, consulting, hosting, and network management outsourcing. Progent's paradigm for delivering computer support is based on the Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Model ensures fast response, comprehensive service records, reliable follow-through, and tight cost control for an array of IT service delivery options that include remote troubleshooting, on-premises help, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can assist clients to analyze and repair network problems without the cost or delay of travel for onsite service calls. The background of Progent's network consultants makes it possible to handle most network problems rapidly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible signup procedure for first-time clients to accommodate emergency situations and Progent charges per minute with zero sign-up fees or time minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Learn more details about Progent's online network troubleshooting services.

  • Onsite Support
    Progent provides onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in tandem with Progent's remote service experts to deliver small businesses the best of both worlds: onsite support professionals when you need them plus the on-line help of Progent's worldwide team of IT engineers, security specialists, and business software developers. The wait time for on-site support visits is typically less than one business day. There is no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more details about why to register for Progent's onsite computer support.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for all companies who need fast and reliable support from an online Contact Center with effective phone support, remote repair capability, and sufficient technical strength for all needed escalation. Since small and midsize businesses typically are constrained by limited information technology budgets and can provide scant executive bandwidth for handling network support tasks, Progent's Helpdesk Services can be the most cost-effective way to make sure that small business information systems are always up and running. Learn more about Progent's Helpdesk services.

  • IT Consulting Services
    Progent provides small companies budget-friendly availability of world-class consultants who can provide assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network protection engineering, non-stop it system design, server virtualization strategies, plus integration, customization and training for business programs such as accounting, operations, management reporting, sales automation, and office productivity software. Progent can help with one-shot projects such as site relocations and major system migrations, longer term projects such as management analytics application programming and customization, relational database application programming and DBA support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or urgent response like disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host critical business applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small businesses with higher levels of availability, protection, and performance than is feasible using the type of on-site data center that is realistically affordable for the majority of small companies. Because Progent utilizes the same data centers that support the equipment of many of the world's biggest information technology organizations, Progent can eliminate the expense of building and maintaining the systems needed for world-class cooling, power backup, and redundant Internet access. For managed applications, Progent can also ensure that upgrades and service packs stay updated, security and performance is constantly monitored, and systems and data files are regularly archived and ready for complete and prompt recovery. Learn more about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize company's production servers in an environment that not only delivers the highest level of dependability and scalability but that is also convenient for clients to migrate to another service provider or to move internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is based on tested virtual server technologies that permit small businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, system maintenance, and IT administration while achieving world-class reliability and an unparalleled degree of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed package, can support the multi- platform and loosely standardized networks common with smaller companies, and retains control of the software licenses in the client's hands so that moving to a different virtual system is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced online support to help companies of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize on-premises IT assets along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Information Assurance
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security companies to deliver web-based control and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the complete malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical data, applications and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight DPS managed backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that need critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring managed service.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

Why Progent Is the Right Choice for Clearwater, Florida Small Businesses
Progent's size, breadth and depth of technical expertise, and familiarity with enterprise IT support enable small companies to avoid the problems related to over dependence on thinly staffed support firms or independent consultants.

Teaming with Progent allows your business to:

  • Prevent Over Reliance on Freelance Consultants
    For IT services, smaller companies often rely heavily on independent engineers. Though freelance service providers have lower expenses than larger IT service firms and can typically charge apparently smaller rates, freelancers are sometimes unable to react rapidly to critical problems. If an independent consultant is busy with another client, sick, on vacation, or in class, the lack of replacement personnel may require your company to go without assistance during a crisis. The more your small business grows, system downtime or problems with critical programs get more expensive. The money you thought you were saving on an independent consultant can be eaten up quickly due to lower productivity. Also, when freelance engineers confront new problems, the unavailability of a large engineering team to depend on for advice forces them to train with the meter running while your organization ends up footing the costs for their continuing education.

  • Have Access to Certified Professionals in Complex Information Technology Issues
    Many small support firms or independent engineers who concentrate on small business IT consulting may excel at delivering routine solutions but lack the background to deal efficiently with complex IT configurations that have mixed platforms, numerous sites, Voice over IP systems, mobile clients, integrated financial and operational software, eCommerce, and specialized line-of-business software. Progent's background with worldwide companies and Progent's extensive group of specialists can be valuable to your business because big-company environments are inherently complex, integration issues require in-depth understanding of in many technical areas, and achieving a high level of robustness, availability, and protection requires enterprise-proven processes.

  • Create a Firm Foundation for Growth
    Small companies typically begin with a network cobbled together on a tight budget. Lacking a strong basis, a sequence of band-aid fixes commonly get piled onto of a tenuous structure. As a company grows, stability and scalability problems can obstruct the success of the organization. Such environments need thorough assessment, intelligent business planning, and in-depth experience to migrate to a network infrastructure that will provide the solid foundation to handle current business requirements and support downstream growth.

  • Team with Solution Providers, Not Resellers
    Smaller businesses require direction and insight to navigate through an ever more complicated maze of IT alternatives available for enabling business growth and enhancing productivity. Businesses do not need an IT consultant or support firm that tries to promote products. Progent avoids conflicts of interest by not reselling any products. Progent sells services only. This allows Progent to align consulting support services with the genuine interests of customers. Mixing network support and product selling can result in a conflict where the proposed solution is based on a preselected technology rather than being driven by the true needs of a small business.

Contact Progent
In case your Clearwater, Florida company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Fast Remote Technical Help
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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