Expert Online Help for Clearwater, Florida Networks from World-class Engineers
Small companies have traditionally been overlooked by large network service organizations. Many small businesses allow themselves to become dangerously dependent on individual consultants or small support organizations who lack the bandwidth or extensive skill sets to react promptly or efficiently to technical crises. Still other small businesses resort to mass-market support firms that employ personnel able to provide by-the-numbers solutions to common problems but who are missing the experience and versatility to deal with the variety of configurations and lack of standardization that characterizes small business IT systems.

Progent's time-tested methodology for providing low-cost and effective technical support to small companies has made Progent among the top Microsoft Gold IT service firms in the country. Progent has delivered online support to companies in every state in the country and can dispatch onsite support in most zip codes.

For larger businesses, Progent offers co-sourcing services to reinforce the skills of your internal IT support personnel. Co-sourcing can reduce expenses and help meet schedules for major projects like software design and development, business continuity preparedness, security audits, merging datacenters, or technology migrations.

Progent can in addition provide the services of accredited consultants to assist your business to plan and execute a sensible cloud computing strategy.

Primary IT Areas Supported by Progent for Office Networks in Clearwater, Florida
Progent's team of certified experts provides support for all facets of information technology used by businesses of any size. Areas supported by Progent in and around Clearwater include:

Service Delivery Alternatives Available for Clearwater, Florida Businesses
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and network administration. Progent's paradigm for providing computer support services is built on the Help Desk operational structure common to larger IT support groups. Progent's Helpdesk Support Mechanism promotes fast support, comprehensive service documentation, consistent follow-up, and strict cost control for a range of network support delivery options that include remote repairs, in-person help, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support experts can help customers to analyze and fix network problems without the cost or time loss of travel for onsite support visits. The background of Progent's network engineers allows them to resolve the majority of IT issues quickly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible registration process for new customers to address urgent situations and Progent charges per minute with no startup fees or minimums, so you pay only for the help you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Find out additional information about Progent's online computer support expertise.

  • Onsite Support
    Progent offers on-site technical support for signed-up customers in larger cities in the U.S. Progent's onsite support technicians can work in tandem with Progent's online service experts to give small businesses the ideal combination: in-person service professionals when you need them as well as the on-line expertise of Progent's worldwide team of IT engineers, security professionals, and business application programmers. The wait time for in-person support calls is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises service. Find out more about why to sign up for Progent's in-person network support.

  • Help Desk
    Progent's Helpdesk Services are designed for all businesses who need fast and dependable access to a professional Contact Center with efficient telephone support, online repair tools, and sufficient technical strength for all needed problem escalation. Since smaller businesses typically are constrained by limited information technology budgets and can provide little management attention for handling network support tasks, Progent's Helpdesk Services can be the most cost-effective way to ensure that business computer networks stay up and running. Learn more about Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent offers small and midsize businesses affordable availability of world-class consultants who can provide help with vital technologies such as Windows Server and application expertise, Cisco network infrastructure, network security engineering, fault tolerant network consulting, virtual server strategies, plus integration, customization and support for business software such as financials, ERP and MRP, reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects such as site moves and massive software upgrades, longer term initiatives like business analytics application development and customization, database software development and administration support, and web development, on-going support such as network monitoring and system management, or urgent services like disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for key applications such as Exchange Server and SQL Server in order to provide small and midsize businesses with greater levels of dependability, protection, and performance than is possible with the type of in-house data center that is realistically affordable for most small and midsize organizations. Because Progent utilizes the same data centers that host the gear of some of the world's largest information technology companies, Progent can save you the cost of building and managing the systems required for world-class cooling, power backup, and redundant Internet access. For managed applications, Progent can also ensure that upgrades and service packs stay current, security and efficiency is constantly tracked, and systems are regularly archived and ready for full and rapid recovery. Find out additional information concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest degree of fault-tolerance and expandability but that is also easy for clients to transfer to another service firm or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting service is based on mature virtualization technologies that permit small businesses with multi-vendor environments to save significantly on the costs of hardware, system support, and IT administration while getting world-class dependability and an unprecedented level of vendor options. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed package, can handle the mixed- platform and non- standardized networks typical of small companies, and retains control of the licenses in the client's hands so that migrating to a new virtualized system is quick, safe, and affordable. This eliminates becoming a prisoner of a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent can provide advanced remote consulting to help companies of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that utilize local IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.

Unique Benefits of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and office productivity applications used by most small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more complex array of infrastructure products including firewalls, routers and switches, VoIP options, and wireless connectivity. In addition, Progent's CISSP-qualified security experts, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-certified information assurance professionals offer a business-wide perspective on network protection and can help with advanced security programs such as SIEM solutions to help enterprises meet business standards and statutory mandates for network information protection and incident reporting.

The breadth and size of Progent's consulting staff offer a powerful array of advantages to clients wishing to increase the business value of their information system within a realistic budget. These advantages include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of real-world professional experience, in the trenches of IT support, performing a wide range of technical tasks for an extensive mix of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support staff. This means that you get not only expert IT help, but also a support engineer with field-tested methods for repairing real-world network problems quickly. Learn more concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to charge for phone service and on-premises help per minute. Consequently, you pay just for delivered support. Progent does not demand a more expensive rate for off-hours or emergency service, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no sign-up fee and requires no monthly commitment for services provided during regular working hours. Many support firms demand substantial minimum fees or charge in increments of fifteen minutes or more. Progent's small billing granularity avoids king-size invoices for quick fixes. Another advantage of granular pricing is that you are less inclined to permit simple problems to stay unaddressed until they become major ones. Read more concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Support
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local service firms who offer minimal documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports sent by every consultant to each customer. The practice of detailing and archiving service activity allows more effective service and eliminates a slew of common problems such as when a support customer is effectively held hostage to a consultant who wonít release the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent faces little competition. Small businesses who utilize independent consultants or who maintain in-house support staffs gain when Progent passes on information about new technology and proven methodologies to make their networks more robust, secure, and efficient. Learn more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Clearwater, Florida business wants to contact Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Help
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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