Fast, Low-cost Online Computer Network Technical Support for Clearwater, Florida Small Businesses
For more than twenty years, Progent has specialized in providing world-quality IT support services to clients who have small-business budgets. Progent has developed a powerful support solution that includes a low-overhead, seamless virtual office network, custom online troubleshooting tools, a large team of engineers accredited in a wide array of technical practice areas, a Help Desk service structure that maximizes responsiveness and guarantees follow-up, a worldwide team of remote troubleshooting professionals, in-person support dispatching for the majority of most zip codes in the U.S., and a corporate ethos committed to resolving network problems in the shortest time and at the least cost to clients.

For mid-size and large businesses, Progent offers co-sourcing services to reinforce the technical skills of your in-house network service team. This can cut costs and help meet schedules for big IT initiatives such as application development, disaster recovery planning and testing, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can also offer the services of accredited experts to assist your company to plan and implement a sensible cloud computing strategy.

Key Products and Technologies Serviced by Progent for Businesses in Clearwater, Florida
Progent's group of world-class engineers offers support for all facets of information systems found in businesses of all sizes. Areas supported by Progent in Clearwater include:

Support Delivery Options Available for Clearwater, Florida Companies
Progent offers a variety of alternatives for providing small and midsize businesses with cost-effective IT services for technical support, system architecture, hosting, and network management. Progent's paradigm for delivering computer support services is based on the Call Center operational structure common to big IT support organizations. Progent's Contact Center Support Model promotes fast response, comprehensive activity documentation, reliable follow-through, and strict cost monitoring for an array of network support delivery modes that include online repairs, on-premises help, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center provides emergency and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service experts can assist clients to troubleshoot and repair hardware and software issues without the expense or delay of travel for onsite service calls. The experience of Progent's IT consultants allows them to resolve most IT problems rapidly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new customers to address emergency network problems and Progent charges per minute with zero sign-up charges or minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISM-certified security professionals. Find out additional information concerning Progent's remote network support services.

  • On-site Support
    Progent provides onsite computer assistance for signed-up customers in larger cities in the U.S. Progent's onsite support technicians can work in conjunction with Progent's remote support engineers to give small and midsize businesses the best of both worlds: hands-on service professionals when you require them as well as the on-line help of Progent's seasoned team of network consultants, security specialists, and business software developers. The response time for in-person service visits is typically under 24 hours. There is no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more details about how and why to sign up for Progent's in-person computer service.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize businesses who require fast and reliable support from an online Help Desk Call Center with effective phone assistance, remote repair tools, and enough technical strength for full escalation. Since small and midsize businesses typically have tight IT budgets and can provide scant executive attention for dealing with network support tasks, Progent's Contact Center Outsourcing Services can be the most cost-effective way to make sure that business information systems are always up and running. Read more details concerning Progent's Contact Center services.

  • Consulting Expertise
    Progent offers small companies budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, company-wide network protection consulting, high availability it system design, server virtualization strategies, plus integration, programming and support for small business programs including financials, ERP, management reporting, sales automation, and office productivity packages. Progent can help with short-term projects such as site relocations and massive system upgrades, extended projects such as management information application programming and support, database application development and administration services, and web development, on-going support including network monitoring and system administration, or emergency services like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host mission-critical applications such as Exchange and Microsoft SQL Server in order to provide small businesses with greater degrees of reliability, protection, and performance than is possible with the type of in-house data center that is achievable for the majority of small and midsize companies. Since Progent utilizes the same data centers that host the gear of many of the planet's biggest information technology organizations, Progent can eliminate the expense of building and managing the infrastructure required for enterprise-class cooling, power failover, and uninterruptible Internet access. For managed application servers, Progent can also make sure that upgrades and service packs remain current, protection and efficiency is continually tracked, and systems and data files are regularly backed up and available for full and rapid restoration. Find out more about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for all of a small or midsize organization's production servers in an environment that not only delivers the highest level of fault-tolerance and scalability but that is in addition easy for customers to migrate to another support provider or to move in-house if your business situation calls for it. Progent's Private Cloud hosting service is based on mature virtualization techniques that allow companies with multi-vendor environments to save significantly on the costs of hardware, system maintenance, and network management while getting world-class dependability and an unprecedented level of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered package, can support the mixed- platform and loosely standardized environments common with small companies, and keeps ownership of the software licenses in the client's possession so that migrating to a different virtual system is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers advanced online support services to help organizations of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that combine on-premises IT assets as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.

Special Benefits of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized expert at the core system software and productivity applications important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated array of infrastructure products such as firewalls, switches, routers, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-certified security consultants, CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance experts can provide a company-wide perspective on network protection and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government mandates for network data security and incident reporting.

The breadth and depth of Progent's engineering staff offer a unique set of advantages to organizations wishing to increase the productivity of their IT network within an affordable budget. These benefits include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry experience, at the front lines of network service, executing a wide variety of IT projects for a large array of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support staff. This guarantees that you get not just world-class technical capability, but also a consultant with field-tested approaches for solving actual network problems efficiently. Learn additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to bill for remote service and in-person help by the minute. As a result, you pay only for received services. Progent does not demand a higher rate for off-hours or urgent support, and Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup fee and requires no retainer for support services provided during regular working hours. Many service firms impose substantial minimum payments or charge in increments of a quarter hour or longer. Progent's small pricing granularity eliminates major bills for quick fixes. An additional advantage of granular pricing is that your company will be less tempted to permit minor problems to fester until they grow into major problems. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Support
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who offer scant documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports sent by each staff member to each customer. The discipline of documenting and organizing support activity results in more efficient service and eliminates a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent faces little competition. Small businesses who utilize freelance service providers or who employ in-house support staffs gain when Progent transfers knowledge about new technology and tested processes to make their networks more robust, protected, and efficient. Read additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Clearwater, Florida business wants to contact Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Fast Remote Network Support
For immediate remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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