Affordable Network Troubleshooting from Microsoft Qualified Consultants for Companies in Clearwater, FL
By delivering world-class know-how whenever you need it, making available specialized knowledge for critical business applications, providing innovative services such as virtual server hosting, billing only for services you receive, and charging no sign-up fees or retainers for standard services, Progent enables you to maximize the business value of your information network and cut service costs. Progent appreciates that information system protection, reliability, and efficiency are as important to small businesses as to major enterprises but that small organizations lack the leverage to invest aggressively in computer technology and in-house service groups. Progent's fundamental value proposition is that no network consulting firm can match Progent's ability to deliver the network support your company needs whenever you require it and at prices you can justify.

For medium-size and enterprise businesses, Progent offers co-sourcing support to add to the technical skills of your in-house IT service group. This can reduce expenses and help meet schedules for major IT initiatives such as software programming, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition offer the services of certified experts to help your business to plan and implement a sensible cloud computing strategy.

Main Areas of Expertise Serviced by Progent for Business Networks in Clearwater, Florida
Progent's nationwide group of industry certified consultants provides help for virtually all facets of network technology deployed by organizations of all sizes. Technologies served by Progent in Clearwater include:

Service Delivery Options Available for Clearwater, Florida Businesses
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and network administration. Progent's model for providing computer support is based on the Help Desk structure familiar to big IT support groups. Progent's Help Desk Call Center Support Mechanism ensures fast support, comprehensive service documentation, dependable follow-up, and tight expense monitoring for an array of network support delivery alternatives that include online troubleshooting, in-person help, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's certified service professionals can help customers to troubleshoot and fix hardware and software problems without the expense or delay of in-person support visits. The background of Progent's IT engineers allows them to resolve most network problems quickly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible registration procedure for first-time customers to address urgent situations and Progent charges by the minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security engineers. Find out more details about Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent offers on-site technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in tandem with Progent's remote support engineers to deliver small and midsize businesses the best of both worlds: in-person support technicians when you need them plus the remote expertise of Progent's seasoned staff of IT consultants, security specialists, and business application developers. The response time for on-site support calls is usually less than one business day. There is no start-up or retainer fee for registering as a Progent customer for onsite service. Learn more details concerning why to sign up for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses and local governments who require prompt and dependable access to an online Help Desk with efficient phone assistance, online repair tools, and enough technical strength for full problem escalation. Since small and midsize companies typically have tight information technology funds and can spare scant management attention for dealing with network support tasks, Progent's Contact Center Services could be the most efficient option to make sure that business information systems stay up and running. Learn more about Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly availability of world-class consultants who can deliver assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, network security engineering, fault tolerant network engineering, virtual server solutions, plus configuration, customization and training for business software such as financials, ERP and MRP, reporting, sales automation, and productivity suites. Progent can help with short-term projects such as office relocations and massive system migrations, extended projects such as management information application development and support, relational database application programming and DBA support, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent response like disaster recovery and virus removal.

  • Application Hosting
    Progent can host key applications such as Microsoft Exchange Server and MS SQL to provide small companies with greater levels of dependability, security, and performance than is possible using the class of internal data center that is realistically affordable for most small and midsize businesses. Because Progent uses the same data centers that support the gear of some of the world's largest information technology companies, Progent can eliminate the investment in creating and managing the systems needed for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also ensure that upgrades and revisions remain updated, security and performance is continually monitored, and systems and data files are regularly backed up and ready for full and prompt restoration. Learn additional information concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for all of a small company's servers in an environment that not only provides the highest level of fault-tolerance and expandability but that is in addition simple for clients to transfer to a different service provider or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting is based on mature virtual server technologies that allow small businesses with multi-vendor environments to save dramatically on the expense of capital equipment, infrastructure support, and network management while achieving enterprise-class reliability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered package, can handle the mixed- platform and non- standardized networks typical of small businesses, and retains control of the software in the client's possession so that migrating to a different virtualized system is fast, reliable, and affordable. This avoids ending up a prisoner of a single hosting provider while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced online support to help companies of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security vendors to deliver centralized control and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the entire threat lifecycle including protection, detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need critical updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so that any potential problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's ability to stop or recover quickly after a ransomware incident. Progent will consult with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and office productivity programs important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more complex collection of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-certified security experts, CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide view of network security and can help with advanced security programs like SIEM solutions to help enterprises meet business standards and statutory mandates for IT data protection and reporting.

The scope and size of Progent's consulting team offer a unique array of benefits to organizations wishing to maximize the productivity of their information network within an affordable budget. These advantages include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of real-world industry background, at the forefront of network service, executing a broad variety of IT tasks for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its support team. This means that you get not only expert IT capability, but also a support engineer with field-tested methods for fixing real-world network problems rapidly. Find out more about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to charge for online service and on-premises help per minute. Consequently, you are invoiced exclusively for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and requires no retainer for support services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge in increments of a quarter hour or longer. Progent's small pricing granularity avoids big invoices for quick solutions. An additional benefit of granular billing is that your company won't be inclined to allow simple issues to stay unaddressed until they grow into major ones. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike many independent consultants or local service organizations who offer minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports given by every staff member to every client. The discipline of documenting and archiving service activity results in more efficient support and eliminates a variety of typical problems such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their scope, Progent is able to concentrate on delivering high-value services where Progent faces little competition. Small companies who work with freelance service providers or who employ in-house support personnel gain when Progent transfers knowledge about new technology and proven processes to make their IT environments more reliable, protected, and efficient. Find out more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Clearwater, Florida company needs to contact Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Help
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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