Fast, Affordable Remote Computer Network Assistance for Clearwater, Florida Small Companies
For over two decades, Progent has specialized in providing enterprise-quality computer support services to clients who have small-business budgets. Progent has developed a powerful support solution that features a cost-effective, seamless virtual office infrastructure, sophisticated online troubleshooting technology, a large pool of consultants accredited in a broad array of IT practice areas, a Call Center service structure that maximizes efficiency and guarantees follow-up, a worldwide group of remote troubleshooting professionals, on-site service dispatching for the majority of most zip codes in the U.S., and a company culture committed to solving technical issues in the shortest time and at the least cost to customers.

For medium-size and enterprise companies, Progent offers co-sourcing services to reinforce the subject matter expertise of your internal IT support personnel. This can reduce expenses and minimize technical risks for big IT initiatives like software design and development, business continuity preparedness, security audits, merging datacenters, or software migrations.

Progent can also offer access to accredited experts to assist your business to design and execute your cloud computing strategy.

Key Products and Technologies Supported by Progent for Companies in Clearwater, Florida
Progent's national group of industry certified consultants offers help for virtually all aspects of network systems used by companies of all sizes. Practice areas supported by Progent in Clearwater include:

Service Delivery Alternatives for Clearwater, Florida Companies
Progent offers a variety of options for providing small companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and IT administration. Progent's paradigm for delivering IT support services is based on the Help Desk operational structure common to big IT organizations. Progent's Contact Center Support Mechanism promotes rapid response, comprehensive activity documentation, consistent follow-up, and tight cost control across an array of IT support delivery alternatives that include online repairs, in-person help, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support experts can assist clients to troubleshoot and fix hardware and software issues without the expense or delay of in-person support calls. The background of Progent's network engineers makes it possible to resolve most network issues rapidly. For complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible signup process for first-time customers to accommodate emergency situations and Progent bills by the minute with zero sign-up fees or time minimums, so you pay only for the assistance you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Learn additional details about Progent's online computer support expertise.

  • On-site Service
    Progent provides on-site computer assistance for registered customers in larger cities in the U.S. Progent's on-site support technicians can work in tandem with Progent's online service engineers to give small companies the best of both worlds: onsite support technicians when you need them as well as the on-line help of Progent's seasoned team of IT consultants, security specialists, and business application programmers. The response time for in-person service visits is typically less than one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises support. Find out more concerning how and why to register for Progent's in-person computer support services.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are designed for all companies who need prompt and reliable support from a professional Help Desk Call Center with efficient phone support, remote repair capability, and sufficient technical strength for all needed escalation. Since small and midsize businesses usually are constrained by limited information technology budgets and can provide scant executive bandwidth for dealing with IT support, Progent's Help Desk Outsourcing Services can be the most efficient option to make sure that small business computer networks are always up and running. Learn more details about Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent offers small businesses affordable access to world-class consultants who can deliver help with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network protection consulting, non-stop network engineering, server virtualization strategies, plus configuration, programming and training for business software such as accounting, ERP, reporting, CRM, and productivity software. Progent can help with one-shot projects including office relocations and major software migrations, longer term initiatives such as management analytics application programming and customization, database software programming and administration support, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent services such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for critical business applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize businesses with higher degrees of dependability, security, and recoverability than is possible with the type of on-site data center that is realistically affordable for the majority of small businesses. Because Progent utilizes the same facilities that support the equipment of some of the planet's biggest information technology companies, Progent can save you the cost of building and managing the systems needed for world-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that patches and revisions remain updated, security and efficiency is constantly monitored, and systems are regularly backed up and available for full and prompt recovery. Learn more about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize organization's servers in an environment that not only delivers the top degree of fault-tolerance and scalability but that is also simple for customers to transfer to another support firm or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is based on proven virtual server technologies that allow businesses with multi-vendor networks to save dramatically on the expense of capital equipment, system support, and network administration while getting world-class availability and an unparalleled level of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed service, can handle the multi- platform and non- standardized environments typical of smaller companies, and keeps ownership of the software licenses in the customer's hands so that moving to a new virtualized system is fast, reliable, and affordable. This avoids ending up a prisoner of a single hosting provider while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers expert online support to help organizations of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that combine on-premises IT assets as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's value-priced ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the entire threat lifecycle including filtering, identification, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and enables fast recovery of vital files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all potential issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness either to stop or recover rapidly from a ransomware attack. Progent will consult with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Clearwater, Florida Businesses
Progent's size, depth of technical expertise, and experience with corporate network consulting allow small and midsize companies to avoid the pitfalls associated with over dependence on thinly staffed service firms or individual consultants.

Working with Progent's Experts allows your small business to:

  • Prevent Over Reliance on Freelance Consultants
    For IT support, smaller companies sometimes rely heavily on freelance consultants. Though individual support engineers carry lower expenses than larger support organizations and can typically bill nominally smaller rates, individuals are frequently stretched to far to respond rapidly to urgent network problems. If a freelance engineer is occupied with different client, ill, on travelling, or in class, the absence of backup personnel may require your company to go without assistance in case of an emergency. The more your company expands, system unavailability or problems with line-of-business programs become more costly. The money you believed you were saving on a freelancer can evaporate quickly because of lost productivity. Also, when independent engineers encounter unfamiliar problems, the unavailability of a big engineering team to rely on for help forces them to learn with the meter running while your business winds up footing the costs for their continuing training.

  • Gain Access to Experts in Advanced IT Issues
    The majority of smaller service organizations or freelance consultants who concentrate on small company IT consulting may excel at delivering routine solutions but lack the background to work efficiently with complex network infrastructures that have a variety of platforms, numerous offices, VoIP systems, remote workers, interconnected financial and operational applications, data-driven web sites, and custom line-of-business applications. Progent's background with global companies and Progent's large staff of specialists can benefit your company because enterprise networks are inherently complicated, integration problems require in-depth knowledge in many technical disciplines, and achieving a high degree of stability, availability, and security calls for enterprise-tested processes.

  • Create a Firm Foundation for Seamless Growth
    Small businesses often start with an IT system cobbled together on a shoestring budget. Lacking a proper basis, a series of ad hoc fixes commonly get thrown on top of a tenuous foundation. As a company grows, stability and scalability problems can undermine the productivity of the organization. These environments need thorough assessment, smart strategic analysis, and in-depth experience to migrate to an IT infrastructure that can act as the reliable foundation to handle current business requirements and ease downstream expansion.

  • Work with Solution Consultants, Not Product Resellers
    Smaller companies need direction and education to navigate through an ever more complex maze of IT options offered for accelerating growth and enhancing efficiency. They do not need an IT consultant or support firm that attempts to sell them products. Progent eliminates conflicts of interest by not selling hardware and software. Progent provides consulting and services exclusively. This permits Progent to align consulting support with the genuine needs of customers. Combining IT support and product reselling can result in a conflict where the proposed solution is based on a preselected vendor rather than being based on the true needs of a customer.

How to Contact Progent
If your Clearwater, Florida company wants to get in touch with Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Assistance
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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