Fast, Low-cost Online Computer Network Technical Support for Clearwater, Florida Small Businesses
For more than twenty years, Progent has specialized in providing world-quality IT support services to clients who have small-business budgets. Progent has developed a powerful support solution that includes a low-overhead, seamless virtual office network, custom online troubleshooting tools, a large team of engineers accredited in a wide array of technical practice areas, a Help Desk service structure that maximizes responsiveness and guarantees follow-up, a worldwide team of remote troubleshooting professionals, in-person support dispatching for the majority of most zip codes in the U.S., and a corporate ethos committed to resolving network problems in the shortest time and at the least cost to clients.

For mid-size and large businesses, Progent offers co-sourcing services to reinforce the technical skills of your in-house network service team. This can cut costs and help meet schedules for big IT initiatives such as application development, disaster recovery planning and testing, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can also offer the services of accredited experts to assist your company to plan and implement a sensible cloud computing strategy.

Key Products and Technologies Serviced by Progent for Businesses in Clearwater, Florida
Progent's group of world-class engineers offers support for all facets of information systems found in businesses of all sizes. Areas supported by Progent in Clearwater include:

Support Delivery Alternatives for Clearwater, Florida Businesses
Progent has a selection of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, consulting, hosting services, and network management. Progent's model for providing IT support services is built on the Call Center structure common to big IT support groups. Progent's Contact Center Service Mechanism ensures rapid support, comprehensive service records, consistent follow-through, and strict cost control for an array of IT service delivery options that include online troubleshooting, in-person help, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service professionals can help clients to analyze and fix hardware and software issues without the expense or time loss of on-premises service visits. The background of Progent's IT consultants makes it possible to resolve most network issues quickly. For complex problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based registration process for new customers to address emergency situations and Progent bills per minute with zero startup charges or minimums, so you are invoiced only for the support you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Find out more details concerning Progent's online computer troubleshooting expertise.

  • On-site Service
    Progent offers onsite computer support for signed-up clients in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's online service engineers to give small companies the best of both worlds: on-premises support technicians when you need them plus the on-line expertise of Progent's seasoned staff of IT consultants, security specialists, and business software developers. The response time for in-person support calls is typically under one business day. There is no start-up or retainer fee for registering as a Progent client for onsite support. Learn more details concerning why to register for Progent's onsite network service.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for all businesses who require prompt and dependable support from a professional Helpdesk with efficient phone assistance, remote troubleshooting tools, and sufficient technical depth for all needed problem escalation. Because small and midsize companies usually are constrained by limited information technology funds and can provide scant management bandwidth for dealing with IT support tasks, Progent's Help Desk Services could be the most efficient way to ensure that small business information systems are always up and running. Read more details concerning Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable availability of world-class IT professionals who can provide assistance with vital technologies including Microsoft Windows Server support, Cisco network infrastructure, company-wide network security consulting, high availability network consulting, virtualization strategies, plus configuration, customization and support for small business applications such as financials, ERP, business analytics, sales automation, and productivity software. Progent can provide assistance with short-term projects including site relocations and major software upgrades, extended initiatives like business analytics application programming and customization, relational database application programming and administration services, and web development, continuing services such as server monitoring and network administration, or emergency response such as disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for mission-critical applications such as Exchange and MS SQL in order to provide small companies with higher levels of reliability, security, and recoverability than is possible with the class of internal data center that is practical for the majority of small and midsize organizations. Because Progent uses the same data centers that host the equipment of some of the planet's largest information technology companies, Progent can save you the expense of building and managing the systems required for enterprise-class cooling, power failover, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that patches and revisions remain current, security and performance is continually monitored, and systems and data files are consistently backed up and ready for full and prompt recovery. Learn more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small company's servers in a setting that not only delivers the highest level of dependability and extensibility but that is in addition easy for clients to transfer to another service provider or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that permit companies with multi-vendor networks to save dramatically on the costs of hardware, infrastructure support, and IT administration while getting enterprise-class availability and an unparalleled degree of vendor alternatives. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered service, can handle the mixed- OS and loosely standardized networks common with smaller companies, and retains control of the licenses in the customer's hands so that moving to a different virtualized system is quick, safe, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced online consulting support to help organizations of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that utilize physical resources along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.

Why Progent Is the Right Alternative for Clearwater, Florida Small Businesses
Progent's staff size, breadth and depth of information technology expertise, and experience with corporate network support allow small businesses to sidestep the pitfalls associated with excessive reliance on thinly staffed support organizations or independent consultants.

Teaming with Progent's Experts enables your small business to:

  • Avoid Excessive Reliance on Individual Consultants
    For IT support, small companies sometimes rely heavily on individual engineers. Although individual service engineers carry lower overhead than more substantial IT service organizations and can typically bill apparently smaller rates, freelancers are occasionally unable to react rapidly to critical situations. If a freelance engineer is occupied with another customer, sick, on vacation, or in training, the absence of backup personnel may force your business to go without help in case of an emergency. As your small business expands, system unavailability or problems with line-of-business applications get more expensive. The dollars you believed you were saving on a freelancer can disappear fast due to lower productivity. Also, when independent engineers encounter new technologies, the lack of a large consulting group to depend on for advice forces them to learn in place while your company winds up with the costs for their ongoing education.

  • Gain Access to Experts in Sophisticated Network Issues
    Many smaller service firms or freelance engineers focused on small company IT consulting are capable of delivering routine solutions but don't have the experience to work cost-effectively with complex network environments with a variety of platforms, multiple sites, VoIP systems, remote workers, integrated accounting and operational applications, data-driven web sites, and custom line-of-business software. Progent's experience with global companies and Progent's large staff of experts can be valuable to your business because enterprise environments are by nature complicated, integration issues demand thorough knowledge in numerous technical areas, and achieving an acceptable level of stability, reliability, and protection requires industry-proven best practices.

  • Create a Firm Foundation for Seamless Growth
    Small businesses typically begin with an IT system cobbled together on a tight budget. Lacking a proper basis, a sequence of ad hoc repairs commonly get piled on top of a weak structure. As a business evolves, reliability and expandability issues can obstruct the productivity of the organization. Such environments require proper evaluation, smart business analysis, and broad-based expertise to migrate to a network infrastructure that can provide the solid foundation to meet current business requirements and support downstream expansion.

  • Partner with Solution Finders, Not Resellers
    Small businesses need direction and education to navigate through an increasingly complicated array of IT options offered for enabling growth and improving productivity. They do not need a network consultant or support firm that attempts to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent offers services and expertise only. This permits Progent to match consulting support with the real interests of customers. Mixing network support and product reselling can result in a situation where the proposed solution is based on a predetermined vendor instead of being driven by the actual needs of a customer.

Get in Touch with Progent
If your Clearwater, Florida business wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Support
For fast online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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