Immediate Remote Help for Cleveland Computer Networks
Fast Phone Technical Support for Cleveland SystemsFor businesses located in Cleveland or anywhere in the state of Ohio, Progent offers online support for information systems powered by Microsoft, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided remote troubleshooting to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking issues, as well as the assistance of CISA and CISM-accredited security consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote support engineers provide excellent value due to the fact that they have the practical background and are equipped with the advanced tools needed to solve most network problems quickly. This lowers immediate expenses because solutions require fewer chargeable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your organization saves even more with indirect costs by minimizing or eliminating system outages and related losses due to business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive online consulting know-how is particularly important in environments that rely on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for remote help is structured to stretch your network support dollar. Progent charges by the minute for phone consulting, so you owe just for the services that you receive. Unlike many online support organizations, Progent asks for no initialization fee or minimum payments. Progent's per-minute granularity and simple policy for billing save you from situations where speedy. minor repairs somehow end up as substantial tabs. Progent's penchant for dealing with problems quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of customized technologies and field-proven processes which ensure the maximum degree of efficiency for remote engineering help and repair for information systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's Technical Response Center to link to your company's network remotely without violating system security.

Progent's powerful customer support database application keeps thorough documentation of all support that Progent's customers have been provided. Progent's team service personnel have access to the history of assistance rendered to every client by any Progent engineer. This archive of problems and responses is structured as a conveniently searchable support database that permits Progent's remote support professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's extensive list of accreditations and formal partnerships with key vendors including Cisco and Microsoft make available additional vast technical knowledge bases and allow priority access to vendors' internal support staff with the result that Progent's remote consulting specialists are able to arrive at the most efficient solutions quickly.

Online support services available from Progent to customers in Cleveland and anywhere in the state of Ohio include:

Additional Support Programs Available from Progent
Progent offers the services of world-class online consulting experts for special IT projects. Billing rates for longer-term consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology enables customers to execute critical initiatives economically and on time. Progent's special remote engineering solutions include:
  • Call Center Support
    Progent's Help Desk Call Center programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are ideal for companies who don't have the money or time to assemble and manage an internal Help Desk but who need fast access to a reliable Call Center with professional telephone support plus the expertise to escalate complex problems to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a seamless supplement to your established Call Center team. Progent's Virtual Help Desk can operate as a an escalation resource for the most difficult computer system challenges, or be ready in hectic instances when your other service providers are too busy.

    Progent's Help Desk team of veteran information technology consultants offers your computer users in Cleveland or anywhere in the state of Ohio immediate contact with a dependable network service group with substantial background delivering telephone-based support and remote troubleshooting for computer environments that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a significant enabler of company productivity, and Progent's goal is to resolve instead of just document IT issues.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff provides online and in-depth consulting expertise and training in specific business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office Word, and Office Excel. To find out additional information about Progent's expertise, customization, and training services, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Online Network and Server Monitoring Support
    Progent can provide companies in Cleveland, or anywhere in the state of Ohio, online computer system monitoring support based on Microsoft System Center Operations Manager, enhanced by Progent to suit your business so your computer support is proactive rather than reactive. By uncovering possible problems before they expand into downtime, system monitoring can head off disruptive and costly information system failures. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X environments, Windows environments, or networks that incorporate a variety of OS platforms.
How Your Cleveland Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, Apple Mac, or Linux/UNIX networks, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Cleveland or anywhere in the state of Ohio, Progent's online computer support engineers can deliver effective and economical system support the instant your organization requires it. Long experience providing online technical assistance has earned Microsoft Gold status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access tools to solve computer problems quickly while eliminating the expense and lost time associated with on-site service visits.

Even if your Cleveland business has a regular independent consultant or employs an in-house organization that know how to deal with common computer problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the expertise to fix sudden system crises or particularly complex integration projects.

Benefits of Progent's IT Support for Businesses in Cleveland
Progent's remote technical help services allow your Cleveland company to have the benefits of immediate, world-class IT support without the expense of managing an in-house IT staff. Your information system will acquire added business value by becoming increasingly available, productive, and secure. Benefits to your business include:

  • Seamless remote expansion of your local IT resources
    For most organizations in Cleveland and throughout Ohio, local network support resources, whether consisting of independent consultants or a full-time maintenance staff, can handle typical network issues. On the other hand, serious problems might occur when your regular resources are too busy or absent, and some problems may be associated with IT products that is beyond the scope of your local support people. In these situations, Progent's on-call service experts offer an easy, quick, and economical solution to supplement your regular resources and to convey valuable information to improve your ability to resolve downstream issues in-house.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller organizations commonly depend on individual freelance service providers. Although independent consultants have smaller internal costs than big support firms and can afford to charge lower rates, they are sometimes overextended, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another client, ill, on a trip, or in training, the lack of fallback personnel may force your business to go without assistance during an IT crisis. As your business expands, network unavailability and trouble with critical applications become more costly. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of reserve service experts to make sure your network is always available.

  • Build a Scalable Foundation for Smooth Growth
    Companies often start with an IT system implemented on a modest budget. Lacking a proper infrastructure, band-aid fixes often get thrown on top of an unstable foundation. As a network grows, stability and scalability issues can impede the productivity of the business. These badly built systems require careful analysis, smart strategic planning, and broad-based technical knowledge to evolve to a network architecture that can offer the solid foundation to handle critical business requirements and simplify downstream expansion.

  • Work with Solution Providers Instead of Product Resellers
    Smaller organizations need guidance and technical education to negotiate an ever more complex array of product options available for accelerating business success and improving productivity. Businesses do not need a network engineer who is motivated to resell a specific vendor's products. IT support and product selling can lead to a scenario where the proposed solution is built around a profitable technology rather than the genuine requirements of a client. Progent eliminates these dilemmas by offering only services instead of products. This allows Progent to align IT expertise with the real interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, range of technical expertise, refined remote support tools, and familiarity with corporate IT enable businesses to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of hands-on industry background, at the forefront of IT support, performing a broad variety of technical projects for a large mix of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting staff. This means that you get not only world-class technical skills, but also a support engineer with proven methods for applying technical knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-site help per minute. Consequently, you are billed just for received services. Progent does not demand a higher rate for off-hours or emergency support, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for support services delivered during regular working hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick solutions so you won't be forced to permit simple problems to fester.

  • Complete Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or local service organizations who offer minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports sent by every staff member to each customer. The discipline of documenting and organizing service records allows more effective service and avoids a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential problems before they cause downtime, system monitoring can save your IT network from stressful and costly availability losses.
How Does My Business Start Getting Online Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.

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