Fast and Affordable Online Troubleshooting for Cleveland Computer Systems
Urgent Remote Technical Support for Cleveland SystemsFor organizations located in Cleveland or anywhere in Ohio, Progent offers remote support for computer systems powered by Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified engineers have provided online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle complex infrastructure issues, as well as the services of CISSP-certified security consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote support experts offer excellent value because they have the practical experience and have access to the advanced technology necessary to solve the majority of information system problems quickly. Efficient support lowers immediate expenses because service calls accumulate minimal chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your organization saves even more in indirect expenses by minimizing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced remote consulting expertise is especially valuable in environments that rely on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for online help is structured to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you pay exclusively for the support that you receive. In contrast to many remote service companies, Progent requires no startup fee or minimum job duration. Progent's one-minute granularity and clean model for pricing eliminate situations where fast fixes manage to end up as major bills. Progent's penchant for solving technical issues efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized tools and field-tested processes that allow the maximum degree of effectiveness for online technical support and troubleshooting for IT systems of any size. Progent offers secure VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's online support team to access your computer system remotely without breaching system security.

Progent's sophisticated customer support reporting system stores comprehensive records describing all service that Progent's customers have been provided. Progent's team engineers have access to the history of support delivered to each Progent customer by any Progent consultant. This history of problems and solutions is stored as a readily accessible proprietary database that enables Progent's online support professionals to share their knowledge with the whole team to make sure that the value of Progent's support improves over time. Progent's extensive list of certifications and close partnerships with important vendors such as Cisco and Microsoft open up other extensive technical support databases and permit fast response from vendors' in-house engineering staff with the result that Progent's online consulting specialists are able to arrive at optimal solutions quickly.

Remote technical support services available from Progent to businesses in Cleveland and throughout the state of Ohio include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to allow small and medium-size businesses to utilize the same best-of-breed technology deployed by some of the industry's top enterprises. The ProSight suite of network monitoring and management services covers all critical areas of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver centralized management and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the entire threat lifecycle including protection, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that need important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so any potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can save up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for special IT programs. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important fields of information technology allows clients to execute critical initiatives within budget and on time. Progent's special online consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center service offerings for companies with environments that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are well suited for companies who lack the resources to build and maintain an internal Call Center but who need fast response from an effective Call Center with proficient telephone support plus the technical depth to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and serves as a seamless supplement to your current Helpdesk staff. Progent's Virtual Help Desk Call Center can operate as a an escalation option for the toughest computer system issues, or be ready in hectic instances when your other support engineers are swamped.

    Progent's Help Desk Call Center staff of experienced network experts gives your computer users in Cleveland or anywhere in the state of Ohio immediate contact with an efficient network service group with substantial background delivering phone support and online troubleshooting for networks powered by Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's concentration is to give the Help Desk the reputation as a crucial driver of company success, and Progent's intent is to solve and not just track technical issues.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts Team provides phone-based and in-depth consulting expertise and education in key application areas including ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting, programming, and training for Microsoft applications including CRM, Microsoft Project, Word, and Office Excel. To find out more information concerning Progent's consulting, custom development, and training services, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Cleveland, or anywhere in the state of Ohio, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM for your business so that your network support is proactive rather than reactive. By uncovering looming issues before they expand into downtime, system monitoring can ward off inconvenient and expensive service failures. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple Mac networks, Windows networks, or systems that incorporate a variety of OS platforms.
How Your Cleveland Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote support with Microsoft, Mac OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Cleveland or throughout the state of Ohio, Progent's phone-based computer support engineers are ready to provide professional and economical system support whenever your business has to have it. Long experience providing online tech support has earned Microsoft Gold certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to repair computer problems rapidly while avoiding the cost and lost time associated with on-premises service visits.

Even if your Cleveland company relies on a regular freelance consultant or employs a full time IT staff that can handle common network problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to resolve sudden system crises or especially complex integration projects.

Advantages of Progent's Network Help for Companies in Cleveland
Progent's online network troubleshooting services allow your Cleveland organization to experience the advantages of on-call, world-class network support without the expense of maintaining a full-time IT organization. Your information system will derive added strategic value by becoming more reliable, efficient, and protected. Benefits to your company include:

  • Seamless virtual extension of your on-site IT resources
    With most companies in Cleveland or anywhere in Ohio, local computer support providers, whether represented by independent consultants or an in-house maintenance staff, can resolve typical technical issues. On the other hand, IT crises sometimes spring up when your regular support personnel are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your onsite support technicians. In these instances, Progent's online service experts give you a convenient, quick, and economical solution to augment your local help and to transfer valuable knowledge to increase your ability to deal with downstream issues in-house.

  • Less Reliance on Freelance Consultants
    For network support, smaller organizations commonly depend on independent freelance consultants. Although freelance consultants have smaller internal costs than big service companies and can afford to charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another client, sick, on vacation, or in training, the lack of backup help may require your company to go without help during an emergency. As your company grows, system unavailability and problems with vital applications become more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a ready source of backup support expertise to make sure your network is always available.

  • Create a Solid Basis for Seamless Growth
    Companies often begin with an information system implemented on a modest budget. Lacking a scalable infrastructure, band-aid repairs can get piled on top of a shaky foundation. As a network grows, reliability and expandability issues can hinder the productivity of the business. These poorly designed environments need proper assessment, intelligent strategic planning, and wide technical knowledge to evolve to a network architecture able to provide the stable foundation to meet critical business requirements and ease downstream expansion.

  • Work with Solution Providers Instead of Product Sellers
    Smaller offices need guidance and technical training to navigate through an increasingly complicated maze of product alternatives available for promoting business success and improving productivity. Businesses hardly need a computer engineer who is trying to earn a commission on a certain vendor's products. IT support and product sales can result in a situation where the recommended solution is designed around a predetermined technology rather than the genuine requirements of a business. Progent avoids these conflicts of interest by offering only services rather than products. This allows Progent to align IT expertise with the real needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, range of technical knowledge, fine tuned support tools, and understanding of enterprise networking enable businesses to escape the limitations associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Complete Family of Server Platforms
    Progent offers world-class support for Microsoftís popular server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment consulting, Windows Server 2008 upgrades, Microsoft Windows 2003 maintenance, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange 2003 Server migration, plus SQL Server 2016 migration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises visits by the minute. Consequently, you are charged only for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation charge and requires no monthly commitment for services delivered during normal working hours. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast fixes so you will not be tempted to permit less critical problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service organizations who provide scant documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation sent by every consultant to every customer. The practice of detailing and archiving service activity results in more effective support and eliminates a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of vital service information.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to provide 24x7 remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing potential problems before they cause lost productivity, system monitoring can keep your information network from painful and costly service losses.
How Does My Business Begin Getting Remote Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.















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