Immediate Remote Technical Support for Cleveland Computer Systems
Immediate Phone Technical Support for Cleveland SystemsFor companies in Cleveland or anywhere in Ohio, Progent offers online support for computer systems based on Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided remote support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging networking issues, as well as the services of CISSP-accredited security engineers to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support experts provide excellent leverage because they have the practical experience and have access to the advanced tools needed to resolve the majority of information system issues rapidly. Efficient support reduces immediate costs since service calls use up fewer billable consulting minutes. Online support also avoids the cost of dispatching an engineer to your location. Your company saves even more in incidental expenses by reducing or avoiding system downtime and associated costs stemming from business discontinuity, upset clients, idle employees, and distracted executives. Progent's advanced online technical support know-how is especially important in environments that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's pricing model for remote help is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged exclusively for the support that you actually get. Unlike typical remote support firms, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for billing eliminate scenarios where quick solutions manage to end up as substantial bills. Progent's penchant for dealing with technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a set of customized technologies and field-tested methodologies which allow the maximum level of efficiency for remote technical support and troubleshooting for IT systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's Technical Response Center to link to your computer system without compromising system security.

Progent's advanced service database system includes thorough documentation of all support that Progent's clients have been provided. Progent's team consultants have the benefit of the history of all help rendered to every customer by any Progent consultant. This archive of anomalies and resolutions is stored as a readily accessible internal database that enables Progent's online support professionals to share their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's high-level certifications and formal relationships with major industry leaders such as Cisco and Microsoft make available other massive technical databases and permit fast access to vendors' in-house support staff with the result that Progent's online consulting experts are able to determine the most efficient solutions promptly.

Remote services available from Progent to clients in Cleveland and throughout the state of Ohio include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions deployed by some of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services covers all critical areas of modern networking such as email protection, security and compliance, automated backup/recovery, and network infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to deliver web-based management and comprehensive security for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the entire threat lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and debug their networking hardware like switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding devices that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of critical assets that drive your business network. When ProSight Systems Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your Progent engineering consultant so that any potential issues can be addressed before they can impact your network Learn more about ProSight Systems Watch server and desktop automated remote monitoring and management consulting.

Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT programs. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these special fields of information technology enables clients to complete major projects economically and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for businesses with environments based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are a convenient solution for businesses who lack the budget to build and maintain an internal Call Center but who need fast response from an effective Help Desk with professional phone assistance as well as the technical depth to escalate the most challenging problems to high-level consultants.

    Progent's Help Desk consulting services can guide you in creating an efficient new Call Center or improving your existing organization, identifying or enhancing Call Center software to handle the particular needs of your company, or adding occasional phone support personnel to work with your internal Help Desk Call Center group to handle demanding events such as software migrations, mass updates, or installing new applications.

    Progent's Help Desk staff of experienced information technology consultants offers your customers in Cleveland or anywhere in the state of Ohio instant contact with an effective network service group with extensive background offering phone support and online repair service for computer environments that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center perception as a major driver of business productivity, and Progent's intent is to fix rather than just record IT issues.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Team offers online and in-depth consulting expertise and education in key business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for popular Microsoft applications including CRM, MS Project, Office Word, and MS Excel. To learn more concerning Progent's expertise, customization, and education offerings, go to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Cleveland, or anywhere in the state of Ohio, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your business so that your computer maintenance is proactive rather than reactive. By detecting emerging trouble spots before they result in network outages, automated monitoring can minimize inconvenient and expensive information system crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows environments, or systems that support a mix of platforms.
How Your Cleveland Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online expertise with Microsoft Windows, Mac OS X, or Linux networks, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent. For offices and new ventures in Cleveland or throughout the state of Ohio, Progent's online network support engineers can deliver professional and cost-effective system help the instant your business requires it. Long experience providing online repair services has led to Microsoft Gold status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to repair IT problems rapidly while avoiding the cost and lost time that comes with on-premises service visits.

Even if your Cleveland office works with a local independent consultant or employs a full time organization that can deal with ordinary computer problems, Progentís Microsoft certified consultants can offer an easy and seamless remote extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the experience to solve sudden network crises or especially challenging integration problems.

Details of Progent's Remote Network Support for Cleveland
Progent's online help, remote troubleshooting, system security consulting, and network management services give businesses in Cleveland or anywhere in the state of Ohio the greatest leverage for your IT budget. Whether you require occasional phone help and Internet-based troubleshooting or ongoing Help Desk Call Center services and system management, Progent's experts can provide your business enterprise-level network support while allowing you to eliminate the expense and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's online help program include:

  • Immediate Phone Access to Microsoft Certified Professionals
    Progent's team of Microsoft-certified engineers can provide fast and economical expertise to businesses in Cleveland and is also ideal for customers in geographic regions of Ohio that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Gold Partner support company, Progent has the advantage of a wide selection of Microsoft support utilities, technical information, and on-going training.

  • Per Minute Billing to Reduce Expenses
    Progent provides remote help on a minute-by-minute basis, so you are billed only for the services you receive. Progent has no minimum charge for phone support and asks for no ongoing subscription fee for services delivered during regular business hours. This protects you from facing big bills for simple fixes.

  • Access to Cisco Certified Network Architecture Specialists
    As a Certified Partner for Cisco, Progent offers help from on-staff professionals who have expertise in planning, implementing, and managing networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to help you create fast, reliable, and secure infrastructure for local and remote networking.

  • Application Specialists Group
    Progent's core support offerings include technology integration, MS Exchange Server consulting, corporate security design, and Help Desk outsourcing support. Progent's Application Experts Team offers world-class consulting expertise in critical business applications. Support offered by the Application Experts Team covers:
    Dynamics GP Support and Programming
    Microsoft Project Training
    Microsoft Office Excel and Office 365 Excel Consulting and Application Development
    Microsoft Office Word and Microsoft Office 365 Word Support
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Solaris Help
    Microsoft SQL Server 2016 Application Development and Microsoft SQL 2014 Software Programming and Debugging
    Oracle Project Management and Software Programming
    MySQL Project Management and Application Development
    Mac Support
    Amazon Marketplace Web Service (Amazon MWS) Programming

    By offering a convenient centralized source for network generalists and application experts, Progent can tailor timely, inexpensive, and comprehensive IT solutions that fit the special requirements of your business.

  • State of the Art Online Connectivity Software
    Secure online access allows Progent's service professionals to observe exactly what your customers see. This makes it possible to produce fast fixes to problems that could otherwise demand a costly personal service call. Effective online connectivity software and experienced engineers combine to allow Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in offsite support and automated network analysis.

  • Compatibility with Mainstream VPN Products
    Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your network remotely without weakening network security.

  • Round-the-Clock Support for High System Uptime
    For organizations with line-of-business applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum network uptime.

  • Help Desk Call Center
    Progent's Help Desk outsourcing services are intended especially for budget-constrained companies whose workers require instant access to a Help Desk service with expert telephone support and full escalation ability.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, range of IT expertise, refined remote support software, and familiarity with enterprise networking enable offices to escape the limitations of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Entire Family of Server Platforms
    Progent can provide in-depth expertise for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 support, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus SQL Server 2016 migration, SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person help per minute. As a result, you owe exclusively for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and requires no monthly commitment for services provided during regular business hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick repairs so you will not be tempted to permit less critical problems to fester.

  • Full Records of Delivered Services
    Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or local service firms who provide scant documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support documentation sent by every consultant to every customer. The practice of detailing and archiving support activity allows more effective service and avoids a slew of typical problems such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock network monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your IT network from painful and expensive availability losses.
How Does Our Company Start Receiving Remote Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

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