Fast and Affordable Remote Troubleshooting for Cleveland Networks
Fast Phone Consulting for Cleveland NetworksFor organizations located in Cleveland or anywhere in Ohio, Progent offers remote technical support for networks based on any combination of Microsoft, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided remote support to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex networking problems, plus the assistance of CISSP-certified security consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support engineers provide exceptional leverage because they possess the practical background and have access to the advanced tools required to solve most information system problems rapidly. Efficient support reduces direct costs since solutions require fewer chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your organization benefits even more in incidental expenses by minimizing or eliminating system outages and associated losses due to business disruption, upset customers and vendors, idle workers, and distracted management. Progent's advanced remote technical support experience is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are billed only for the support that you receive. In contrast to typical remote service organizations, Progent asks for no initialization charge or minimum payments. Progent's one-minute granularity and simple policy for billing save you from scenarios where fast repairs manage to turn into substantial bills. Progent's skill at disposing of technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an array of customized technologies and field-proven processes which promote the maximum level of effectiveness for online engineering help and troubleshooting for computer networks of all sizes. Progent provides protected VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's Technical Response Center to access your system without violating system security.

Progent's advanced technical support reporting system maintains detailed histories of all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of assistance rendered to every customer by any engineer. This history of trouble tickets and solutions is stored as an easily retrievable internal database that permits Progent's online support experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and close partnerships with important vendors such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow fast access to manufacturers' in-house product engineers so Progent's online consulting specialists are able to find the best resolutions quickly.

Remote technical support services provided by Progent to businesses in Cleveland and anywhere in the state of Ohio include:

Special Support Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology programs. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these special areas of information technology enables customers to complete critical initiatives economically and on time. Progent's project-based remote engineering services include:
  • Help Desk Call Center Support
    Progent's Help Desk programs for companies with environments based on Microsoft, Cisco, Apple Mac, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for businesses who don't have the resources to assemble and manage an internal Help Desk but who need quick access to a dependable Help Desk with professional telephone support as well as the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting services can support you in establishing an efficient new Help Desk or enhancing your established one, evaluating or enhancing Call Center application software to address the special needs of your corporation, or adding temporary phone support staff to supplement your in-house Call Center group to deal with demanding scenarios like software migrations, mass updates, or installing new business software.

    Progent's Help Desk Call Center team of seasoned network consultants offers your clients in Cleveland or anywhere in the state of Ohio rapid assistance from an efficient support group with extensive experience delivering phone support and online repair service for computer environments based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center the reputation as a crucial driver of business performance, and Progent's aim is to resolve and not simply track IT problems.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Experts Group provides remote professional engineering support and education in specific application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for popular Microsoft applications including Microsoft CRM, MS Project, Microsoft Office Word, and Microsoft Excel. For more concerning Progent's expertise, programming, and training offerings, visit Progent's Applications Experts Services.

  • ProSight Data Protection Services Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital files, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like IPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Cleveland, or anywhere in the state of Ohio, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to suit your business so your computer maintenance is proactive rather than reactive. By exposing emerging issues before they evolve into full-scale emergencies, proactive monitoring can avoid inconvenient and expensive network failures. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows systems, or environments that support multiple operating systems.
How Your Cleveland Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency online expertise with Microsoft, Mac OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Cleveland or anywhere in the state of Ohio, Progent's online network support specialists can deliver professional and cost-effective IT support the moment your business needs it. More than 15 years of delivering remote technical assistance has led to Microsoft Gold status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to solve network problems rapidly while eliminating the expense and lost time associated with on-site support visits.

Even if your Cleveland organization has a local freelance support technician or employs a full time organization that know how to deal with day-to-day network problems, Progent’s Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the experience to fix sudden network crises or particularly tough integration projects.

Benefits of Progent's Network Help for Companies in Cleveland
Progent's remote technical help services allow your Cleveland company to have the benefits of timely, expert network support without the cost of maintaining a full-time IT staff. Your network will derive added strategic worth by becoming increasingly reliable, productive, and secure. Advantages to your business include:

  • Convenient remote expansion of your local IT resources
    With most organizations in Cleveland or anywhere in Ohio, nearby network service resources, whether consisting of outside consultants or an in-house maintenance staff, can take care of typical technical problems. However, major troubles sometimes occur when local support personnel are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your local support technicians. In these cases, Progent's online service experts provide an easy, quick, and affordable way to augment your regular resources and to transfer useful knowledge to improve your ability to resolve future problems in-house.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller companies often depend on individual freelance service providers. Although freelance consultants carry smaller overhead than larger support firms and can afford to charge lower rates, they are often overbooked, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the lack of fallback personnel may force your company to go without help during an IT crisis. As your company expands, network unavailability and trouble with vital applications become more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a ready source of backup service expertise to make sure your IT system is always available.

  • Build a Solid Foundation for Seamless Expansion
    Organizations often begin with an IT system implemented on a modest budget. Lacking a scalable infrastructure, band-aid repairs often get thrown onto a shaky foundation. When a company grows, stability and expandability problems can hinder the success of the business. These poorly designed environments require careful analysis, intelligent long-term planning, and broad-based technical expertise to upgrade to a network architecture able to deliver the solid foundation to handle critical business requirements and facilitate future growth.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller companies need guidance and technical training to navigate through an increasingly complex maze of product alternatives available for promoting business growth and improving productivity. They hardly need a network engineer who is attempting to resell a certain vendor's technology. Network support and product selling can lead to a situation where the proposed solution is designed around a predetermined product instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to align IT expertise with the real interests of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, depth of IT knowledge, refined remote support software, and understanding of enterprise networking enable businesses to escape the limitations of exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Entire Range of Servers
    Progent offers in-depth support for Microsoft’s powerful server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration consulting, Windows Server 2008 migration, Windows 2003 Server upgrades, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 upgrades, Microsoft SQL Server 2014 support, and SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person help per minute. As a result, you are charged exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no initialization fee and asks no retainer for support services delivered during regular business hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast solutions so you won't be tempted to permit less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Companies who work with familiar freelance consultants or who employ in-house IT personnel benefit when Progent passes on information about critical technology and proven methodologies to make their networks more robust, protected, and efficient.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide 24x7 system tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing potential issues before they result in downtime, network monitoring can keep your IT network from painful and costly service disruptions.
How Does My Business Start Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.

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