Even if your Cleveland small business relies on a regular freelance support technician or maintains an in-house organization that know how to handle typical network issues, Progent’s Microsoft and Cisco certified engineers provide a convenient and seamless remote expansion of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to fix sudden system crises or particularly complex integration projects.

Details of Progent's Online Network Services for Cleveland
Progent's online help, Internet-based troubleshooting, system security expertise, and network administration services give small offices in Cleveland or anywhere in the state of Ohio the greatest leverage for your support investment. Whether you need one-time telephone support and Internet-based network repair or full-time Help Desk Call Center services and network administration, Progent's professionals can provide your office enterprise-level IT support while permitting you to eliminate the cost and administration overhead of running a full-service in-house IT organization. Key features of Progent's online help services include:

• Fast Phone Access to Microsoft Certified Experts
  Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to small companies in Cleveland and is also ideal for networks in more remote regions of Ohio that lack technicians with proven expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Certified Partner support firm, Progent has the advantage of a wide array of Microsoft support tools, service information, and on-going training.

• By the Minute Billing to Reduce Expenses
  Progent provides online support on a per-minute basis, so you are charged only for the services you use. Progent asks for no minimum fee for phone support and requires no monthly subscription fee. This keeps you from paying big bills for simple repairs.

• Access to Cisco Network Design Specialists
  As a Registered Partner for Cisco, Progent can provide help from on-staff professionals with expertise in designing, implementing, and managing networking solutions powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure connectivity for local and remote networking.

• Application Experts Consulting
  Progent's core support offerings include system integration, MS Exchange expertise, network security planning, and Help Desk Call Center services. Progent's Experts group offers world-class consulting support for specific business applications. Support available from the Application Experts staff covers:
  • Great Plains Software Consulting and Customization
  • Microsoft Customer Relationship Management Help
  • Microsoft Office Project Training
  • Microsoft Excel Consulting
  • Microsoft Office Consulting
  • Crystal Reports, Microsoft Access, and FRx Custom Reports
  • UNIX, Linux and Sun Solaris Support
  • Apple Mac Help
  By providing a convenient one-stop resource for IT generalists and specialists, Progent is able to deliver fast, cost-effective, and thorough IT solutions that meet the unique needs of your business.

• Advanced Remote Connectivity Software
  Secure remote connectivity allows Progent's service professionals to observe exactly what your customers see. This makes it easier to produce quick solutions to problems that might otherwise require an expensive onsite service call. State-of-the-art online connectivity software and experienced technicians combine to enable Progent to resolve most network problems quickly and economically. Progent is a pioneer in online troubleshooting and automated network analysis.

• Support for Mainstream VPN Gateways
  Progent can provide safe VPN access for gateways from leading VPN vendors including Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.

• 24x7 Support for High Network Availability
  For small offices with vital applications, Progent offers round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft's MOM platform, this offering can help ensure maximum network availability.

• Help Desk Services
  Progent's Help Desk outsourcing programs are designed specifically for budget-conscious small organizations whose workers need immediate access to a Help Desk Call Center with expert phone support and complete escalation ability.

Advantages of Progent's Network Help for Small Offices in Cleveland
Progent's remote IT consulting services allow your City# small company to enjoy the benefits of immediate, expert IT support without the expense of managing an in-house IT organization. Your network will acquire added business worth by being more available, productive, and protected. Advantages to your business include:

• Convenient remote extension of your on-site support resources
  With most small companies in Cleveland and throughout Ohio, nearby network support resources, whether represented by freelance consultants or an in-house maintenance staff, can deal with typical network issues. On the other hand, major troubles might spring up when local resources are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your local service people. In these instances, Progent's on-call service experts give you a convenient, fast, and affordable solution to augment your local help and to pass on useful information to improve your capability to resolve future problems locally.

• Less Reliance on Individual Service Providers
  For IT support, small offices commonly depend on individual freelance consultants. Although freelance service people carry less overhead than larger service organizations and can often charge marginally less, they are often overextended, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in training, the absence of reserve personnel may force your business to go without assistance during an IT crisis. As your small business grows, network unavailability and problems with vital software become more expensive. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a dependable source of reserve support experts to make sure your IT system stays available.

• Build a Scalable Basis for Smooth Expansion
  Small companies typically begin with an information system created on a shoestring budget. Without a robust infrastructure, band-aid repairs often get piled onto a shaky foundation. As a network grows, reliability and scalability issues can hinder the productivity of the business. These poorly designed environments require careful assessment, smart strategic planning, and wide technical expertise to evolve to a system architecture able to offer the solid foundation to handle vital business demands and simplify future expansion.

• Interact with Solution Providers Instead of Technology Sellers
  Small organizations need advice and technical education to negotiate an increasingly complex maze of technology options available for promoting business growth and improving efficiency. These companies hardly need a network consultant who is motivated to earn a commission on a specific vendor's technology. Network consulting and product sales can result in a scenario where the recommended solution is built around a profitable technology instead of the true needs of a small business. Progent eliminates these conflicts by offering just services instead of products. This enables Progent to match IT expertise with the best needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, range of IT experience, refined support software, and understanding of corporate IT allow small companies to avoid the pitfalls of exclusive reliance on smaller service organizations, individual freelance consultants, or over=stretched in-house resources.

Progent stands out by providing:

• In-depth Knowledge of Microsoft's Complete Line of Servers
  Progent can provide in-depth expertise for Microsoft’s powerful server products with services such as Windows Server 2003 expertise, Microsoft Windows 2000 migration, Windows NT upgrades, Microsoft Exchange Server 2003 integration, Exchange Server 5.5 and Exchange 2000 Server migration, and SQL Server programming.

• Best Practices
  Progent’s staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional experience, at the front lines of IT support, executing a wide range of IT tasks for an extensive array of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its support staff. This means that you get not just expert technical help, but also a consultant with field-tested methods for using technical knowledge to fix real-world IT problems quickly.

• Value Pricing
  Progent's pricing model is to charge for phone service and in-person help by the minute. As a result, you owe only for received services. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no minimum fee and requires no monthly commitment. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's small granularity avoids big bills for fast fixes so you won't be tempted to permit less critical problems to stay unaddressed.

• Full Records of IT Services
  Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local service organizations who provide scant documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support documentation transmitted by every staff member to each customer. The practice of detailing and archiving support activity results in more effective service and avoids a variety of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent faces few competitors. Companies who work with familiar independent service providers or who maintain in-house IT personnel benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, secure, and efficient.

• Automated Server Monitoring with Microsoft Operations Manager
  Progent is one of the only consulting firms to offer round-the-clock remote monitoring services based on Microsoft Operations Manager. MOM causes your network support to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network from painful and costly availability disruptions.

How Does My Business Start Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for IT help, visit Immediate Emergency Support.