Immediate Online Help for Cleveland Computer Networks
Urgent Remote Consulting for Cleveland NetworksFor businesses located in Cleveland or anywhere in Ohio, Progent offers remote help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, as well as the assistance of CISA and CISM-certified security engineers to handle high-level security architecture and diagnostic issues.

Progent's remote support experts offer excellent value due to the fact that they have the practical experience and have access to the advanced tools necessary to solve most information system issues quickly. This lowers direct costs since solutions require minimal billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your company saves additionally in incidental costs by minimizing or avoiding network downtime and related losses due to business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced remote consulting expertise is particularly important for businesses that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.

Progent's pricing policy for remote support is designed to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you owe just for the services that you receive. Unlike many remote service firms, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and clean model for billing prevent situations where speedy. minor solutions manage to end up as substantial invoices. Progent's skill at handling technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of customized tools and field-proven methodologies which ensure the highest degree of efficiency for remote engineering help and repair for computer systems of any size. Progent offers secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to link to your environment remotely without breaching network security.

Progent's sophisticated service database system maintains thorough records describing the support that Progent's clients have received. Progent's staff service personnel have access to the details of assistance delivered to every client by every consultant. This database of problems and fixes is organized as a conveniently exploitable internal knowledge base that enables Progent's remote support professionals to share their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and working relationships with important industry leaders such as Cisco and Microsoft make available other vast technical support databases and allow quick access to vendors' internal engineering staff so Progent's online consulting specialists are able to come up with the best solutions quickly.

Online technical support services available from Progent to businesses in Cleveland and anywhere in the state of Ohio include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the world's top enterprises. The ProSight suite of outsourced network management services covers all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the complete threat progression including blocking, identification, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital data, applications and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide web-based management and comprehensive security for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that need critical updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so that any potential issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability to block or recover quickly after a ransomware incident. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for contract IT programs. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these important fields of information technology enables clients to execute critical initiatives economically and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are well suited for organizations who lack the budget to assemble and manage an internal Help Desk but who want fast response from an effective Help Desk with professional phone assistance as well as the technical depth to escalate complex problems to advanced consultants.

    Progent's Help Desk consulting services can guide you in building an efficient new Help Desk Call Center or improving your established organization, selecting or enhancing Call Center software to address the special demands of your business, or adding occasional phone support staff to work with your in-house Help Desk Call Center group to deal with demanding scenarios such as software transitions, major upgrades, or rolling out new applications.

    Progent's Call Center team of experienced information technology consultants offers your workers in Cleveland or anywhere in the state of Ohio quick assistance from a dependable support group with extensive experience providing phone consulting and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk the reputation as a crucial contributor to company productivity, and Progent's aim is to solve and not just document technical issues.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting staff provides online and in-depth engineering expertise and education in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, programming, and education for popular Microsoft applications such as CRM, MS Project, Microsoft Office Word, and Office Excel. To read additional information about Progent's consulting, custom programming, and training offerings, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Cleveland, or anywhere in the state of Ohio, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to suit your environment so that your network support is proactive rather than reactive. By uncovering emerging issues before they grow into downtime, proactive monitoring can ward off disruptive and costly information system breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems powered by multiple OS platforms.
How Your Cleveland Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent. For offices and startups in Cleveland or anywhere in the state of Ohio, Progent's phone-based computer support specialists can deliver effective and cost-effective IT support the moment your business has to have it. More than 15 years of offering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine online access technology to repair computer problems rapidly while avoiding the cost and lost time that comes with on-premises support visits.

Even if your Cleveland company works with a local independent support technician or maintains a full time organization that know how to handle day-to-day network problems, Progentís Microsoft certified consultants can offer a convenient and seamless remote extension of your local resources for situations when your usual service personnel either lack the availability or the experience to solve unexpected system emergencies or especially challenging integration problems.

Benefits of Progent's IT Support for Companies in Cleveland
Progent's online network troubleshooting services allow your Cleveland organization to experience the advantages of immediate, enterprise-level network support without the expense of managing an in-house IT staff. Your network will acquire added business value by becoming increasingly available, productive, and secure. Benefits to your company include:

  • Seamless virtual extension of your local support resources
    With most organizations in Cleveland or anywhere in Ohio, local network support providers, whether represented by independent consultants or an in-house maintenance staff, can solve the majority of network problems. However, major troubles might spring up when your regular resources are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your onsite support people. In these cases, Progent's online support experts offer a convenient, fast, and affordable solution to supplement your local help and to transfer valuable knowledge to improve your capability to handle downstream problems locally.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller companies often rely on individual freelance consultants. Although freelance consultants have less internal costs than larger service firms and can afford to charge marginally less, they are sometimes overextended, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another customer, ill, on a trip, or in class, the lack of reserve personnel may require your company to wait for help during an emergency. As your business grows, network downtime and trouble with vital applications are more costly. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a dependable source of backup service experts to insure your IT system remains up and running.

  • Create a Scalable Basis for Smooth Growth
    Companies typically start with an information system created on a modest budget. Lacking a robust infrastructure, band-aid fixes can get thrown on top of a weak foundation. As a network grows, reliability and scalability problems can impede the success of the business. These poorly built environments require proper analysis, intelligent long-term planning, and wide technical expertise to evolve to a system infrastructure that can provide the stable foundation to meet current business requirements and ease downstream expansion.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller companies require guidance and technical education to negotiate an ever more complicated maze of product alternatives capable of promoting business success and improving productivity. These companies hardly need a computer engineer who is attempting to sell a specific vendor's products. Network consulting and product sales can result in a scenario where the recommended solution is built around a profitable technology instead of the genuine needs of a business. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to match technical consulting with the real needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, depth of technical knowledge, fine tuned support software, and familiarity with corporate IT enable businesses to avoid the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Entire Range of Servers
    Progent can provide in-depth support for Microsoftís popular server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support services, Windows Server 2008 migration, Microsoft Windows Server 2003 upgrades, MS Exchange 2016 migration, Exchange 2013 consulting, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange Server 2003 migration, plus SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises help by the minute. As a result, you pay just for delivered support. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no minimum fee and asks no monthly commitment for services delivered during regular working hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast solutions so you won't be tempted to permit simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or local support organizations who offer minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation transmitted by every staff member to each customer. The practice of documenting and archiving service records results in more efficient service and eliminates a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít release vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can keep your IT network from painful and expensive availability disruptions.
How Does Our Company Begin Getting Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.















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