Fast and Affordable Remote Help for Cleveland IT Networks
Fast Phone Technical Support for Cleveland NetworksFor companies in Cleveland or anywhere in the state of Ohio, Progent provides remote help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with complex networking issues, plus the assistance of CISA and CISSP-accredited security engineers to handle high-level security architecture and diagnostic jobs.

Progent's online technical support experts provide exceptional leverage because they have the real-world experience and have access to the advanced tools necessary to solve the majority of network problems quickly. This lowers immediate costs because solutions accumulate fewer billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization saves even more with indirect costs by minimizing or avoiding network downtime and related losses stemming from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's advanced remote consulting know-how is especially helpful for businesses that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's pricing model for remote support is structured to leverage your network support investment. Progent charges on a per-minute basis for phone consulting, so you owe only for the services that you receive. Unlike typical remote service firms, Progent requires no service activation surcharge or minimum payments. Progent's one-minute granularity and simple model for pricing eliminate scenarios where fast repairs somehow turn into big invoices. Progent's skill at handling problems quickly means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an array of optimized technologies and field-tested processes that promote the highest level of efficiency for remote help and repair for information networks of any size. Progent provides protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's remote service group to interface to your company's environment without compromising corporate security.

Progent's proven technical support reporting system keeps detailed documentation for all service that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of support provided to every customer by any Progent engineer. This history of anomalies and solutions is stored as a readily exploitable internal database that allows Progent's remote support professionals to share their experiences with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's high-level certifications and working relationships with key vendors including Cisco and Microsoft make available additional massive support knowledge bases and allow priority access to manufacturers' in-house product engineers so Progent's online service specialists can arrive at optimal resolutions in the least time.

Remote support provided by Progent to companies in Cleveland and anywhere in the state of Ohio include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate managed services intended to allow small and mid-size organizations to utilize the same best-of-breed technology used by many of the world's top enterprises. The ProSight line of network monitoring and management services addresses all critical areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the entire threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and debug their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that need critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so that any potential issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness to block or recover rapidly after a ransomware incident. Progent will consult with you personally to collect information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract IT programs. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows customers to complete critical initiatives within budget and on time. Progent's project-based online consulting services include:

  • Call Center Expertise
    Progent's Help Desk service offerings for companies with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk outsourcing services are designed for companies who don't have the budget to build and maintain an internal Help Desk but who require fast communication with a reliable Help Desk Call Center with proficient telephone assistance as well as the expertise to escalate the most challenging tasks to advanced consultants.

    Progent's Help Desk consulting services can assist you in creating an effective new Call Center or revamping your existing organization, evaluating or modifying Call Center software products to meet the unique requirements of your business, or providing occasional phone support staff to reinforce your existing Help Desk team to handle high-demand scenarios such as software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Call Center team of experienced information technology experts provides your clients in Cleveland or anywhere in the state of Ohio quick contact with an effective support group with years of background providing telephone-based support and online repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a solid driver of company success, and Progent's target is to resolve rather than just annotate IT problems.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Experts staff can supply online professional engineering support and training in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, customization, and education for Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more on Progent's consulting, customization, and education services, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Cleveland, or anywhere in the state of Ohio, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager for your business so your network maintenance is proactive rather than reactive. By uncovering potential trouble spots before they result in network outages, proactive monitoring can minimize inconvenient and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or environments powered by multiple platforms.
How Your Cleveland Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based expertise with Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Cleveland or anywhere in the state of Ohio, Progent's phone-based network support specialists can deliver effective and economical system support the moment your company needs it. More than 15 years of providing online repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to repair computer problems quickly while avoiding the cost and lost productivity associated with in-person support visits.

Even if your Cleveland organization works with a regular freelance support technician or maintains an in-house organization that know how to handle ordinary computer problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote extension of your on-site resources in cases when your regular service personnel either lack the availability or the expertise to solve unexpected system emergencies or particularly complex integration problems.

Benefits of Progent's Network Help for Businesses in Cleveland
Progent's remote IT consulting services enable your Cleveland company to realize the benefits of on-call, enterprise-grade network support without the cost of managing an in-house IT staff. Your network will derive greater strategic worth by becoming increasingly reliable, efficient, and protected. Advantages to your company include:

  • Seamless virtual extension of your on-site IT resources
    For most offices in Cleveland and throughout Ohio, nearby network service providers, whether represented by independent consultants or an in-house maintenance staff, can take care of typical technical problems. On the other hand, serious problems sometimes spring up when local resources are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your usual support people. In these cases, Progent's online service specialists offer an easy, fast, and budget-friendly way to supplement your regular resources and to convey useful knowledge to improve your capability to handle future issues in-house.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller companies often depend on individual freelance consultants. While freelance service people have smaller overhead than larger consulting organizations and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the lack of backup help may force your business to wait for assistance during an IT crisis. As your business grows, network unavailability and trouble with critical applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a reliable source of reserve support experts to make sure your network remains available.

  • Create a Scalable Foundation for Seamless Growth
    Businesses often start with an IT architecture created on a modest budget. Without a proper framework, band-aid fixes often get thrown on top of an unstable foundation. As a company grows, stability and expandability issues can hinder the productivity of the organization. Such badly designed systems need careful assessment, smart strategic planning, and extensive IT expertise to upgrade to a network infrastructure able to deliver the stable foundation to handle vital business requirements and ease downstream growth.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller organizations require advice and technical training to negotiate an increasingly complicated array of technology alternatives available for promoting business growth and enhancing efficiency. Businesses hardly need a computer engineer who is trying to resell a certain vendor's technology. Network support and product selling can result in a situation where the recommended solution is built around a predetermined product instead of the genuine requirements of a client. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to align IT expertise with the best interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical expertise, refined support tools, and understanding of corporate IT enable businesses to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of real-world industry background, at the forefront of IT service, performing a wide range of technical tasks for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting team. This means that you get not just expert IT capability, but also a consultant with field-tested approaches for applying technical knowledge to solve actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-site visits by the minute. As a result, you pay exclusively for received support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no monthly commitment for services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you won't be tempted to allow minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent has few competitors. Companies who utilize trusted freelance service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to provide 24x7 remote tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating possible problems before they cause lost productivity, network monitoring can save your information network from stressful and costly availability losses.
How Does Our Company Begin Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.















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