Immediate Online Help for Cleveland Computer Networks
Urgent Remote Consulting for Cleveland NetworksFor businesses located in Cleveland or anywhere in Ohio, Progent offers remote help for information systems based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, as well as the assistance of CISA and CISM-certified security engineers to handle high-level security architecture and diagnostic issues.

Progent's remote support experts offer excellent value due to the fact that they have the practical experience and have access to the advanced tools necessary to solve most information system issues quickly. This lowers direct costs since solutions require minimal billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your company saves additionally in incidental costs by minimizing or avoiding network downtime and related losses due to business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced remote consulting expertise is particularly important for businesses that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.

Progent's pricing policy for remote support is designed to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you owe just for the services that you receive. Unlike many remote service firms, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and clean model for billing prevent situations where speedy. minor solutions manage to end up as substantial invoices. Progent's skill at handling technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of customized tools and field-proven methodologies which ensure the highest degree of efficiency for remote engineering help and repair for computer systems of any size. Progent offers secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to link to your environment remotely without breaching network security.

Progent's sophisticated service database system maintains thorough records describing the support that Progent's clients have received. Progent's staff service personnel have access to the details of assistance delivered to every client by every consultant. This database of problems and fixes is organized as a conveniently exploitable internal knowledge base that enables Progent's remote support professionals to share their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and working relationships with important industry leaders such as Cisco and Microsoft make available other vast technical support databases and allow quick access to vendors' internal engineering staff so Progent's online consulting specialists are able to come up with the best solutions quickly.

Online technical support services available from Progent to businesses in Cleveland and anywhere in the state of Ohio include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate services designed to allow small and medium-size organizations to utilize the same cutting-edge technology used by many of the industry's leading enterprises. Progent's ProSight portfolio of network monitoring and management services covers all key areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to deliver web-based management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and allows rapid recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, enhance and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your Progent consultant so any looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover quickly from a ransomware attack. Progent will consult with you personally to gather information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup/recovery system that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's special remote engineering services include:

  • Call Center Support
    Progent's Help Desk service options for companies with networks that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Call Center outsourcing services are a convenient solution for businesses who don't have the resources to support an internal Help Desk but who want fast response from a dependable Help Desk Call Center with professional telephone assistance as well as the expertise to escalate the most challenging problems to high-level engineers.

    Progent's Help Desk consulting expertise can aid you in creating an effective new Help Desk or enhancing your current organization, identifying or modifying Help Desk software to handle the particular demands of your company, or adding occasional online staff to supplement your internal Help Desk resources to handle demanding events such as software migrations, major updates, or installing new business software.

    Progent's Help Desk Call Center team of experienced information technology consultants provides your workers in Cleveland or anywhere in the state of Ohio instant communication with a reliable network service resource with years of experience offering telephone-based consulting and remote diagnostics for computer environments based on Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a crucial enabler of business efficiency, and Progent's target is to fix instead of simply document IT problems.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Experts Group can supply phone-based professional consulting expertise and training in key business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and education for Microsoft business applications such as CRM, MS Project, Microsoft Word, and MS Excel. To learn additional information concerning Progent's consulting, custom programming, and education offerings, see Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Cleveland, or anywhere in the state of Ohio, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your business so your computer support is proactive rather than reactive. By detecting potential trouble spots before they cause crashes, proactive monitoring can minimize disruptive and expensive network failures. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft networks, or systems that support a combination of operating systems.
How Your Cleveland Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency online help with Microsoft Windows, Mac OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and startups in Cleveland or anywhere in the state of Ohio, Progent's phone-based network support engineers can provide professional and affordable system help whenever your business needs it. More than a decade of offering online technical assistance has earned Microsoft Gold certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access technology to solve computer problems quickly while eliminating the expense and lost time that comes with in-person support visits.

Even if your Cleveland organization has a regular independent support technician or maintains an in-house IT staff that know how to handle common network problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to fix unexpected system emergencies or especially tough integration projects.

Benefits of Progent's Network Help for Businesses in Cleveland
Progent's online IT consulting services allow your Cleveland business to realize the benefits of immediate, enterprise-class IT support without the expense of managing an in-house IT staff. Your network will acquire greater strategic worth by becoming increasingly available, productive, and protected. Advantages to your company include:

  • Convenient remote expansion of your local support resources
    With most organizations in Cleveland and throughout Ohio, nearby network service resources, whether consisting of independent consultants or an in-house maintenance staff, can handle typical technical problems. On the other hand, major troubles may strike when your regular support personnel are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your usual service personnel. In these instances, Progent's on-call support professionals offer an easy, quick, and budget-friendly way to supplement your regular resources and to convey useful knowledge to improve your capability to resolve downstream problems in-house.

  • Reduced Dependence on Individual Consultants
    For network maintenance, smaller offices often rely on independent freelance service providers. Although freelance consultants carry smaller internal costs than big consulting firms and can afford to charge marginally less, they are sometimes overextended, making it hard to respond quickly to urgent situations. If an independent service provider is busy with another client, sick, on vacation, or in training, the lack of fallback help may require your business to wait for help during an emergency. As your network expands, network unavailability and problems with critical applications become more costly. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers an on-call source of backup support expertise to insure your IT system is always up and running.

  • Create a Solid Basis for Seamless Expansion
    Businesses typically begin with an information system implemented on a shoestring budget. Without a proper framework, band-aid fixes can get piled onto a weak foundation. When a network grows, stability and scalability problems can hinder the productivity of the organization. Such poorly built systems require careful analysis, smart strategic planning, and extensive technical knowledge to evolve to a network infrastructure that can provide the solid foundation to meet vital business demands and simplify future expansion.

  • Work with Solution Providers Instead of Product Vendors
    Smaller organizations need guidance and technical training to navigate through an increasingly complicated maze of product alternatives capable of promoting business success and enhancing productivity. They hardly need a network consultant who is motivated to sell a certain vendor's technology. IT support and product sales can lead to a situation where the recommended solution is designed around a predetermined technology rather than the genuine requirements of a business. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to align technical consulting with the best needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, depth of IT expertise, fine tuned remote support software, and familiarity with corporate IT enable offices to avoid the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of real-world industry background, at the front lines of network service, executing a broad variety of technical projects for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This ensures that you get not only world-class IT help, but also a consultant with field-tested approaches for using technical knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises help by the minute. Consequently, you are charged just for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for support services delivered during regular working hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you will not be forced to permit simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent faces little competition. Companies who utilize familiar independent consultants or who maintain internal support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and efficient.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide 24x7 system tracking services based on MS Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating possible problems before they cause lost productivity, system monitoring can keep your information network from stressful and costly service losses.
How Does My Business Start Getting Remote Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.















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