Fast and Affordable Remote Technical Support for Cleveland IT Networks
Fast Online Technical Support for Cleveland SystemsFor businesses in Cleveland or anywhere in the state of Ohio, Progent provides remote help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified engineers have delivered remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle challenging infrastructure issues, plus the services of CISSP-certified cybersecurity consultants to help with high-level security architecture and diagnostic issues.

Progent's online technical support engineers provide excellent leverage because they have the practical background and have access to the advanced tools required to solve most network issues quickly. Efficient support reduces immediate costs because service calls require fewer billable minutes. Online help also avoids the cost of sending a consultant to your location. Your organization benefits even more in incidental costs by minimizing or eliminating network downtime and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced online technical support know-how is particularly valuable for businesses that are dependent on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for online support is structured to stretch your network support dollar. Progent charges per minute for phone consulting, so you owe exclusively for the support that you actually get. Unlike many remote support organizations, Progent imposes no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for pricing avoid situations where quick fixes manage to end up as big bills. Progent's skill at disposing of technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of customized tools and field-tested methodologies that promote the highest degree of effectiveness for online technical support and repair for information systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the experts of Progent's online support team to communicate with your company's environment remotely without breaching corporate security.

Progent's sophisticated technical support reporting system includes thorough histories for all support that Progent's clients have received. Progent's staff service personnel have the benefit of the records of support rendered to every client by any consultant. This archive of problems and fixes is stored as a conveniently accessible proprietary database that allows Progent's online technical experts to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and working associations with important technology companies including Cisco and Microsoft open up additional massive technical knowledge bases and permit quick access to manufacturers' in-house support staff with the result that Progent's online consulting experts are able to find the most efficient solutions promptly.

Remote services available from Progent to companies in Cleveland and throughout the state of Ohio include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's top enterprises. Progent's ProSight series of network monitoring and management services covers all key aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical files, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your Progent consultant so that all looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability to block or recover rapidly from a ransomware incident. Progent will consult with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup/recovery system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract IT projects. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these special fields of computer technology allows clients to execute major projects within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service options for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing services are designed for businesses who don't have the money or time to support an internal Help Desk Call Center but who want fast access to a reliable Call Center with professional phone support as well as the expertise to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and operates as a transparent reinforcement of your existing Call Center resources. Progent's Virtual Call Center can operate as a an escalation resource for the toughest technical issues, or be available in overflow situations when your ordinary support engineers are too busy.

    Progent's Call Center team of veteran information technology experts offers your computer users in Cleveland or anywhere in the state of Ohio fast access to a large network service group with substantial experience delivering telephone-based help and online repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center recognition as a significant enabler of business efficiency, and Progent's intent is to resolve and not just annotate IT issues.

  • Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts Team provides online professional engineering expertise and education in specific application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's expertise, customization, and training services, visit Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Cleveland, or anywhere in the state of Ohio, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your business so that your computer maintenance is proactive rather than reactive. By detecting potential trouble spots before they result in downtime, automated monitoring can ward off inconvenient and expensive service failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments that incorporate a mix of operating systems.
How Your Cleveland Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Cleveland or throughout the state of Ohio, Progent's phone-based network support specialists can provide expert and affordable system help the moment your business needs it. More than a decade of delivering online tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to fix computer problems quickly while avoiding the expense and lost productivity associated with on-premises support calls.

Even if your Cleveland company has a local freelance support technician or maintains an in-house IT staff that can handle typical computer issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless remote expansion of your local resources in cases when your regular service personnel either lack the time or the experience to resolve unexpected network emergencies or especially challenging integration problems.

Details of Progent's Remote Computer Support for Cleveland
Progent's online help, Internet-based repair, network security expertise, and system administration services offer businesses in Cleveland or anywhere in the state of Ohio the greatest leverage for your IT investment. Whether you need occasional telephone support and remote network repair or full-time Help Desk outsourcing support and system administration, Progent's experts can provide your business enterprise-level IT support while allowing you to avoid the cost and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's online help program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT background, fine tuned remote support software, and familiarity with enterprise networking enable companies to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Full Line of Servers
    Progent offers world-class support for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Microsoft Windows Server 2008 expertise, Windows 2003 Server upgrades, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Exchange 2003 Server upgrades, plus SQL Server 2017 upgrades, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site visits per minute. Consequently, you pay only for received services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no minimum charge and asks no monthly commitment for services delivered during normal working hours. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be tempted to allow less critical problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or small support firms who provide minimal documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service reports sent by each staff member to each customer. The practice of detailing and organizing service activity allows more effective service and avoids a slew of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to offer 24x7 network monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, network monitoring can save your information network from stressful and costly service disruptions.
How Does Our Company Begin Getting Online Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.















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