Immediate Remote Support for Cleveland Computer Networks
Fast Remote Help for Cleveland NetworksFor companies located in Cleveland or anywhere in Ohio, Progent offers remote support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the assistance of CISSP-certified security engineers to handle high-level security design and diagnostic jobs.

Progent's remote support experts offer exceptional leverage due to the fact that they have the practical background and have access to the advanced tools needed to resolve the majority of information system issues rapidly. This reduces immediate costs because solutions require fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your company saves additionally in incidental expenses by minimizing or avoiding network outages and related losses stemming from business discontinuity, upset clients, idle workers, and distracted management. Progent's advanced online technical support know-how is especially helpful for businesses that depend on public clouds for critical infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's pricing policy for online support is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the support that you actually get. In contrast to many online support firms, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and clean policy for billing eliminate scenarios where quick repairs manage to end up as substantial invoices. Progent's penchant for disposing of problems efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of customized technologies and field-tested methodologies that allow the maximum degree of efficiency for online engineering help and troubleshooting for IT networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's remote service group to communicate with your company's environment remotely without compromising system security.

Progent's advanced customer support database system stores extensive records of the support that Progent's clients have received. Progent's staff engineers have access to the history of all help delivered to every Progent client by any engineer. This archive of issues and repairs is structured as a readily searchable internal database that allows Progent's online support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and working relationships with major industry leaders such as Cisco and Microsoft make available other extensive support knowledge bases and permit quick response from vendors' internal support staff so Progent's remote consulting specialists are able to arrive at the most efficient solutions quickly.

Remote technical support services provided by Progent to clients in Cleveland and anywhere in the state of Ohio include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's leading enterprises. Progent's ProSight suite of IT management outsourcing services covers all critical facets of information technology such as email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the complete threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, applications and VMs that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a further level of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your Progent consultant so that all looming issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover quickly after a ransomware attack. Progent will work with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup/recovery system that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs. Billing rates for longer-term consulting tasks are set according to the qualifications of the engineers required. Progent's background in these important areas of information technology enables clients to execute major initiatives economically and on time. Progent's special online engineering services include:

  • Call Center Services
    Progent's Help Desk Call Center service options for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for businesses who lack the budget to build and maintain an internal Help Desk but who want fast communication with an effective Help Desk Call Center with professional telephone support as well as the technical depth to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and acts as a transparent supplement to your existing Call Center resources. Progent's Virtual Help Desk Call Center can serve as a an escalation option to resolve the toughest computer system issues, or be available in hectic situations when your other resources are too busy.

    Progent's Help Desk Call Center team of seasoned network consultants provides your computer users in Cleveland or anywhere in the state of Ohio instant contact with an efficient support group with substantial background providing phone support and remote repair service for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center recognition as a solid driver of business success, and Progent's aim is to resolve and not merely record network issues.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts Group can supply online advanced consulting expertise and education in key application areas that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom programming, and education for Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information concerning Progent's consulting, customization, and education offerings, visit Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Cleveland, or anywhere in the state of Ohio, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can tune SCOM to suit your business so your computer maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they cause crashes, system monitoring can minimize disruptive and costly information system failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that support a mix of platforms.
How Your Cleveland Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Cleveland or anywhere in the state of Ohio, Progent's online network support specialists can provide professional and economical system help the moment your business needs it. More than a decade of offering online repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to solve computer problems rapidly while eliminating the expense and lost time associated with on-premises service calls.

Even if your Cleveland company deals with a local freelance support technician or employs a full time IT staff that can handle typical network issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent remote expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to fix unexpected network crises or especially challenging integration problems.

Advantages of Progent's Network Help for Companies in Cleveland
Progent's remote IT consulting services enable your Cleveland organization to experience the advantages of immediate, enterprise-level network support without the expense of maintaining an in-house IT staff. Your network will acquire greater strategic worth by becoming more reliable, efficient, and protected. Advantages to your company include:

  • Seamless remote extension of your local IT resources
    For most organizations in Cleveland and throughout Ohio, nearby network support providers, whether made up of freelance consultants or a full-time IT staff, can deal with typical technical problems. However, major troubles sometimes strike when your regular resources are overstretched or absent, and some trouble may stem from technology that is unfamiliar to your onsite support people. In these cases, Progent's on-call support professionals give you an easy, quick, and budget-friendly way to augment your regular resources and to convey valuable information to increase your ability to resolve downstream problems locally.

  • Less Reliance on Individual Consultants
    For IT maintenance, smaller offices often depend on independent freelance service providers. Although freelance consultants have smaller overhead than larger service organizations and can often charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to urgent situations. If a freelance service provider is busy with another customer, ill, on vacation, or in training, the absence of fallback help may require your company to go without help during an emergency. As your company expands, network downtime and trouble with critical applications become more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a dependable source of reserve service experts to insure your network remains available.

  • Create a Solid Foundation for Seamless Growth
    Businesses typically start with an IT system created on a shoestring budget. Without a proper infrastructure, band-aid fixes can get piled onto an unstable foundation. As a network grows, reliability and expandability issues can hinder the success of the organization. These poorly built environments require proper analysis, smart strategic planning, and extensive IT knowledge to upgrade to a network infrastructure that can provide the solid foundation to handle critical business demands and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller businesses require advice and technical training to negotiate an increasingly complex maze of product options capable of promoting business growth and enhancing productivity. They hardly need a network engineer who is motivated to resell a specific vendor's products. Network consulting and product sales can lead to a situation where the proposed solution is designed around a predetermined technology rather than the true needs of a business. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to match technical expertise with the best interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical experience, refined remote support tools, and familiarity with corporate IT enable offices to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Complete Line of Server Platforms
    Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 migration, Windows Server 2003 upgrades, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 Server management, Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises visits by the minute. Consequently, you are invoiced only for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no retainer for services delivered during normal business hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you will not be tempted to allow simple problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or small support firms who provide minimal documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports transmitted by each staff member to every customer. The discipline of documenting and organizing support activity results in more effective support and avoids a slew of common problems such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide 24x7 remote tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By revealing potential issues before they cause downtime, system monitoring can save your information network from stressful and costly availability disruptions.
How Does My Business Begin Getting Remote Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.















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