Fast Online Consulting for Cleveland UNIX or Linux NetworksFor small and midsize companies located in Cleveland or anywhere in Ohio, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to companies in every state in the U.S. (See Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for complex connectivity issues, as well as the assistance of CISSP-certified security consultants to handle high-level security design and business continuity preparedness.

Progent's remote support services offer excellent leverage due to the fact that they are equipped with the practical experience and the advanced tools to resolve the majority of information system issues rapidly. This lowers direct expenses because service calls take up fewer billable minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your company saves even more with indirect expenses by reducing or eliminating system outages and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management.

Progent's billing policy for remote support is designed to maximize the impact of your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the services that you receive. In contrast to many online support organizations, Progent requires no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for billing save you from scenarios where fast solutions somehow end up as substantial bills. Progent's penchant for handling problems quickly translates into your business saving cash.

Progent's Remote Technical Support Tools
Over time, Progent has fine tuned an array of customized tools and proven methodologies which allow the maximum level of efficiency for remote engineering help and repair for small business information systems. Progent provides safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to communicate with your network without violating network security.

Progent's advanced customer support database system stores comprehensive documentation for all support that Progent's customers have received. Progent's staff engineers have the benefit of the specifics of support delivered to each customer by any Progent engineer. This history of problems and fixes is organized as a conveniently exploitable proprietary knowledge base that allows Progent's online technical engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and close relationships with major technology companies such as Cisco and Microsoft make available other massive technical support databases and allow fast access to manufacturers' internal engineering staff with the result that Progent's remote service experts are able to determine optimal resolutions promptly.

Get Online UNIX/Linux, Solaris, or Apple Mac OS X Computer Assistance from Progent
To access Progent's phone services in Cleveland or anywhere in Ohio or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Urgent Support.

Online Technical Support Services Available from Progent
Progent's remote consulting professionals have advanced credentials in an extensive array of disciplines. This broad scope of capability enables Progent's engineers to resolve virtually any crisis that may take place in a small or midsize company network. Certificates earned by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.

To provide assistance to companies with multi-operating system networks, Progent also provides the services of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based services provided by Progent to clients in Cleveland and throughout the state of Ohio include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X online consulting services address a broad range of information technology including network architecture, email systems, system and operational security, UNIX and Windows integration, virtual server products for server hardware economization and simplified administration, and transitioning from older systems to the latest Microsoft Windows or Linux solutions. Progent's team-based approach to resolving network issues promotes quick escalation, when required, to consultants with task-relevant experience to handle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts service costs.

    Progent's UNIX and Linux support engineers can offer urgent remote assistance for analyzing problems within UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:

    Major Linux versions for which Progent can provide expertise include:

  • Contact a Cisco CCIE for High-level Network Problem Solving
    Cisco Consultants for Cleveland, OhioThe Cisco CCIE credential is the highest recognition for network infrastructure engineers, and validates an individual's technical skills at the expert level. Cisco CCIEs can handle even the most stubborn issues associated with network infrastructure planning, installation, maintenance, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration utilities and developing workarounds or locating software patches. Cisco CCIEs are an exceptional cost-effectiveness since their depth of experience enables them to fix even the most intractable problems quickly. In many cases, less qualified service providers can struggle for many hours or even days with identical problems that a CCIE can dispose of in a few minutes. Few consulting firms make CCIEs available to support small and mid-size companies. Progent can provide quick telephone contact with a CCIE so you can get timely assistance for complex network issues that are crippling worker productivity but are outside the scope of your local computer service personnel. Progent's CCIE engineers can communicate with your environment via sophisticated remote troubleshooting technology to perform fast, secure, and economical diagnosis and repair. Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading selection of infrastructure products such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, plus VPN products.

  • Authorized Microsoft Windows Support
    Windows Expertise for Cleveland, OhioProgent's Microsoft-qualified online service engineers can deliver computer system problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your business the expertise of consulting professionals who can assist your company with a wide range of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange Server 2010 management, SharePoint Server 2013 development, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, SBS Server 2011 consulting, and Windows Essentials cloud integration.

    Progent in addition can deliver a full range of remote desktop support such as Microsoft Windows 7 integration, preparing for to 64-bit desktop applications, integrating Office 2010, and streamlining workstation deployment.

  • CISM and CISSP Certified Network Security Specialists
    CISSP Certified Network Security Consultants for Cleveland, OhioProgent's certified CISM and CISSP network security consultants can provide a range of system protection services that can enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or help your company to recuperate rapidly after a damaging penetration. Security services available from Progent include: thorough network security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recovery from virus and worm attacks; integrating firewalls; establishing secure architectures for remote and mobile communication; defending your email system against viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online consulting services to help companies of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that combine physical IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Special Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract projects that small businesses often need. Billing charges for longer-term consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important areas of computer technology enables customers to complete critical initiatives within budget and on time. Progent's special online consulting solutions include:
  • Call Center Support
    Progent's Help Desk Call Center support alternatives for small organizations with networks that incorporate UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are a convenient solution for small companies who don't have the resources to build and maintain an in-house Help Desk Call Center but who want quick communication with an efficient Call Center with professional telephone assistance plus the in-depth expertise to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Call Center is designed for bigger companies and serves as a seamless addition to your established Help Desk resources. Progent's Virtual Call Center can operate as an escalation alternative for the most difficult technical challenges, or be ready in hectic circumstances when your ordinary service providers are too busy.

    Progent's Help Desk Call Center consulting services can support you in building an effective new Help Desk Call Center or revamping your established organization, identifying or enhancing Help Desk Call Center software products to address the particular needs of your business, or providing occasional online staff to reinforce your internal Call Center resources to handle demanding scenarios such as software migrations, mass updates, or installing brand new applications.

    Progent's Help Desk team of seasoned network experts offers your clients in Cleveland or anywhere in the state of Ohio rapid contact with a dependable support group with extensive experience offering phone support and online troubleshooting for networks powered by UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft components. Progent's charter is to give the Help Desk recognition as a crucial driver of company productivity, and Progent's target is to resolve and not just record network issues.

  • Business Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff offers online and in-depth consulting expertise and education in key application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for popular Microsoft applications including Microsoft CRM, Office Project, MS Office Word, and Office Excel. To find out more information on Progent's expertise, programming, and education services for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Apple Mac consultants can nurture the imaginative facets of Mac environments by delivering phone-based consulting support and training in imaging, sound, and motion video. Progent's support professionals offer expertise in a range of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific projects like capturing or digitizing audio or video or putting together an audio/video post production facility.

    Remote Network and Server Monitoring Services
    Progent offers businesses in Cleveland, or anywhere in the state of Ohio, online network and server monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent for your environment so that your computer maintenance is proactive and automated. By uncovering possible problems before they evolve into full-scale emergencies, system monitoring can avoid disruptive and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple Mac systems, Windows environments, or environments powered by a combination of OS platforms.

How Your Cleveland Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote expertise with UNIX, Linux, Solaris, or Apple Mac networks, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent.

© 2002- 2017 Progent Corporation. All rights reserved.