Immediate Remote Consulting for Cleveland UNIX, Linux, or Sun Solaris SystemsFor small and midsize businesses in Cleveland or anywhere in the state of Ohio, Progent provides help for computer systems based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the United States. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for complex connectivity issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with high-level security architecture and disaster recovery planning.

Progent's online technical support services offer exceptional leverage due to the fact that they have the real-world experience and the advanced technology to resolve most network problems quickly. Efficient support reduces immediate costs because service calls accumulate fewer chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your company saves additionally with indirect expenses by minimizing or eliminating network outages and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted management.

Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent charges per minute for phone assistance, so you are charged exclusively for the services that you actually get. Unlike many online service organizations, Progent imposes no initialization fee or minimum job duration. Progent's one-minute billing unit and clean model for billing eliminate scenarios where quick solutions manage to end up as large tabs. Progent's penchant for handling problems quickly results in your business conserving cash.

Progent's Remote Service Tools
Through years of experience, Progent has refined a set of customized technologies and field-tested processes that ensure the maximum degree of efficiency for remote help and repair for small business information systems. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN connectivity allows the staff of Progent's remote service group to link to your network without breaching network security.

Progent's advanced customer support database system maintains thorough histories for the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of services rendered to each customer by any consultant. This database of anomalies and resolutions is stored as an easily exploitable proprietary knowledge base that enables Progent's online support engineers to share their experiences company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft permit access to additional extensive support knowledge bases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists can find the most efficient solutions in the least time.

Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote services in Cleveland or anywhere in Ohio or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Emergency Support.

Remote Technical Services Available from Progent
Progent's phone-based network support engineers offer certified skills in an extensive array of technologies. This broad scope of IT skills allows Progent's engineers to address almost any emergency that may occur in a small company information system. Certificates earned by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.

To support clients with multi-platform environments, Progent also offers the services of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support services available from Progent to companies in Cleveland and anywhere in the state of Ohio include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services address a wide spectrum of computer technology such as network infrastructure, messaging systems, system and process security, UNIX and Microsoft Windows integration, virtual server technologies for server economization and easy management, and transitioning from older systems to the latest MS Windows or Linux environments. Progent's group-oriented approach to solving network issues enables quick escalation, when required, to consultants with task-relevant experience to tackle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support costs.

    Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for troubleshooting problems affecting UNIX/Linux systems powered by popular versions of UNIX including:

    Important Linux variants for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
    Cisco CCIE Engineers for Cleveland, OhioThe Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure consultants, and indicates a consultant's technical knowledge at the master level. Cisco CCIEs know how to deal with even the most stubborn issues encountered in network infrastructure design, integration, management, security, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration utilities and developing alternate approaches or locating software updates. Cisco qualified CCIEs offer exceptional cost-effectiveness because their depth of experience enables them to fix even the most intractable problems rapidly. In common instances, less qualified engineers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Few service organizations make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent can provide quick telephone contact with a Cisco authorized CCIE so your company can receive immediate support for serious network infrastructure problems that are hurting business productivity but are outside the comfort zone of your regular IT maintenance group or consultant. Progent's CCIE engineers can connect to your network by means of the latest remote troubleshooting technology in order to perform efficient, secure, and affordable analysis and repair. Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's top-selling family of infrastructure products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.

  • Certified Microsoft Windows Experts
    MS Windows Experts for Cleveland, OhioProgent's Microsoft-qualified online service professionals can deliver computer system repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist your company with a broad variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 management, SharePoint 2013 application development, Skype for Business migration consulting, Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server planning, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a full array of remote desktop consulting and support services including Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining desktop configuration.

  • CISM and CISSP Qualified Network Security Consultants
    CISSP Qualified Network Security Professionals for Cleveland, OhioProgent's qualified CISSP, ISSAP, and CISM security consultants offer a range of security services to strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows network against assaults or help you to recover quickly following a serious breach. Security consulting services available from Progent cover in depth security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious attacks; setting up firewalls; establishing safe techniques for remote and mobile access; defending your messaging system against spam and directory harvest attacks; and offering 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online consulting services to help companies of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine local IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of cloud integration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract projects that small companies often need. Progent's rates for longer-term consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these special areas of information technology allows clients to execute major initiatives within budget and on time. Progent's special remote consulting services include:
  • Help Desk Support
    Progent's Help Desk support alternatives for small businesses with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Call Center outsourcing support services are a convenient solution for small businesses who don't have the resources to build and maintain an internal Help Desk but who require fast response from an effective Help Desk Call Center with professional phone assistance plus the in-depth expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and operates as a seamless supplement to your established Helpdesk organization. Progent's Virtual Help Desk Call Center can act as an escalation alternative to resolve the most difficult network problems, or be available in those instances when your regular support engineers are swamped.

    Progent's Call Center consulting expertise can support you in creating an efficient new Call Center or improving your established one, evaluating or customizing Help Desk software to handle the special requirements of your corporation, or adding temporary online personnel to work with your in-house Help Desk Call Center resources during unusually busy scenarios like software migrations, major updates, or installing new business software.

    Progent's Help Desk team of experienced information technology experts offers your computer users in Cleveland or anywhere in the state of Ohio fast contact with an efficient technical support group with years of experience offering phone consulting and online repair service for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center perception as a solid enabler of business success, and Progent's intent is to solve instead of simply track IT issues.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group provides phone-based professional engineering expertise and education in special business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, MS Word, and Microsoft Excel. For additional information on Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Apple Mac experts can support the artistic elements of Macintosh computing by delivering remote help support and training in graphics, audio, and video. Progent's consultants offer expertise in a variety of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also help you with special procedures like scanning or digitizing audio or video or configuring an audio/video post production facility.

    Remote Network Monitoring Support
    Progent can provide companies in Cleveland, or anywhere in the state of Ohio, remote network monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so that your network support is proactive and automated. By uncovering possible trouble spots before they result in full-scale emergencies, remote monitoring can avoid inconvenient and expensive service crises. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or networks based on multiple OS platforms.

How Your Cleveland Business Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based help with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent.

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