Immediate Phone Support for Cleveland UNIX, Linux, or Sun Solaris NetworksFor small businesses in Cleveland or anywhere in Ohio, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided remote support to companies in every state in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, as well as the assistance of CISA and CISM-accredited security consultants to help with advanced security architecture and business continuity planning.

Progent's online technical support engineers offer exceptional value because they have the practical experience and the advanced tools to resolve most information system issues rapidly. Efficient support reduces direct expenses because service calls require a smaller number of billable minutes. Remote help also avoids the expense of sending an engineer to your office. Your organization benefits additionally in indirect expenses by reducing or eliminating system outages and related losses resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused executives.

Progent's pricing policy for remote help is structured to get the most out of your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are billed only for the support that you actually get. Unlike many online support organizations, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and simple model for pricing eliminate situations where quick repairs manage to end up as large tabs. Progent's skill at disposing of technical issues quickly results in your business saving money.

Progent's Remote Service Tools
Over time, Progent has developed an arsenal of optimized tools and proven methodologies which permit the highest level of efficiency for online engineering help and repair for small and midsize company computer networks. Progent provides protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity allows the experts of Progent's remote service group to connect to your network remotely without breaching system security.

Progent's proprietary service reporting application maintains comprehensive records of the support that Progent's customers have received. Progent's team service personnel have access to the history of services rendered to every Progent client by any consultant. This history of problems and repairs is organized as a conveniently searchable internal knowledge base that enables Progent's remote technical experts to share their experiences company-wide to ensure that the quality of Progent's support improves over time. Progent's high-level certifications and close relationships with key technology companies including Cisco and Microsoft make available other vast support knowledge bases and allow fast response from manufacturers' in-house support staff with the result that Progent's online consulting specialists can determine the most efficient solutions promptly.

Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Cleveland or anywhere in Ohio or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT help, go to Immediate Urgent Support.

Phone-based Network Support Services Available from Progent
Progent's online network support experts have certified skills in a comprehensive array of products and technologies. This wide range of IT skills permits Progent's consultants to manage virtually any problem that may take place in a small or midsize company network. Certifications awarded to Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.

To support clients with multi-operating system networks, Progent also offers the support of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and ISSAP consultants.

Phone-based services provided by Progent to clients in Cleveland and throughout the state of Ohio include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services address a wide range of information technology such as system architecture, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware consolidation and simplified management, and migration from older applications to the latest MS Windows or Linux-powered environments. Progent's team-oriented approach to solving technical problems promotes quick escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX and Linux support engineers can provide urgent online help for resolving anomalies within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:

    Important Linux versions for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco Engineers for Cleveland, OhioThe Cisco CCIE credential is the highest accreditation for networking professionals, and certifies an individual's network technology skills at the expert level. Cisco qualified CCIEs can deal with the most intractable challenges associated with network planning, installation, maintenance, protection, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or locating software updates. Cisco qualified CCIEs represent an excellent cost-effectiveness because their deep experience permits them to solve even the most difficult problems quickly. In common instances, less qualified engineers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Few consulting providers make Cisco CCIEs available to assist small and mid-size businesses. Progent offers quick telephone access to a Cisco-qualified CCIE so you can get immediate help for complex network infrastructure issues that are crippling worker efficiency but are beyond the comfort zone of your ordinary computer service providers. Progent's Cisco-qualified CCIE consultants can communicate with your network by means of the latest on-line troubleshooting tools in order to perform efficient, secure, and economical diagnosis and remediation. Progent's Cisco CCIEs offer consulting for the entire range of Cisco's top-selling selection of networking products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN technology.

  • Authorized Windows Experts
    Microsoft Windows Expertise for Cleveland, OhioProgent's Microsoft-qualified remote support experts can provide computer repair and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can assist you with a broad range of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange Server 2016 migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server application development, Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server training, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent also offers a full range of online desktop support services such as Microsoft Windows 7 migration help, preparing for to 64-bit workstation software, configuring Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Certified System Security Specialists
    CISSP Qualified System Security Professionals for Cleveland, OhioProgent's certified CISSP, ISSAP, and CISM security engineers offer a range of system protection solutions to strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or assist your company to recover rapidly following a serious penetration. Security solutions available from Progent cover thorough network security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm assaults; integrating firewalls; building safe architectures for off-site and mobile communication; protecting your messaging system against viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online consulting services to help companies of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that utilize physical IT assets along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Additional Support Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for special IT projects that small businesses often need. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these special areas of information technology allows clients to complete critical initiatives within budget and on time. Progent's special online consulting services include:
  • Help Desk Call Center Expertise
    Progent's Call Center programs for small organizations with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are designed for small companies who don't have the money or time to support an internal Call Center but who require fast access to a dependable Call Center with proficient telephone support as well as the in-depth expertise to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and operates as a seamless addition to your current Call Center organization. Progent's Virtual Help Desk Call Center can operate as an escalation resource to handle the toughest technical challenges, or be available in hectic instances when your ordinary service providers are swamped.

    Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk Call Center or enhancing your established organization, identifying or customizing Help Desk application software to address the unique demands of your company, or providing occasional phone support staff to supplement your in-house Call Center resources to handle high-demand situations like software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of seasoned information technology experts offers your clients in Cleveland or anywhere in the state of Ohio quick contact with a large network service resource with extensive background delivering phone support and online diagnostics for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center recognition as a significant enabler of business productivity, and Progent's goal is to solve and not simply document IT issues.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts Team offers phone-based advanced engineering support and training in special application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Word, and Microsoft Office Excel. To read more concerning Progent's consulting, custom programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Mac professionals can nurture the imaginative aspect of Apple Mac computing by offering phone-based consulting services and education in imaging, sound, and video. Progent's consultants offer help in a large selection of Apple Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with specific procedures like scanning or digitizing audio or video or integrating an audio/video post production lab.

    Remote Network Monitoring Support
    Progent offers businesses in Cleveland, or anywhere in the state of Ohio, online network and server monitoring support powered by Microsoft Operations Manager network monitoring and reporting, adapted by Progent to fit your business so your network support is proactive rather than reactive. By spotting looming problems before they expand into downtime, automated monitoring can minimize stressful and costly network crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems based on a variety of OS platforms.

How Your Cleveland Company Can Contact Progent's Online Service Experts
To contact Progent about urgent remote expertise with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or go to Contact Progent.

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