Immediate Remote Help for Cleveland UNIX, Linux, or Sun Solaris NetworksFor small and midsize companies located in Cleveland or anywhere in the state of Ohio, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Windows platforms. Progent has delivered online support to businesses in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity problems, plus the services of CISSP and CISM-certified security engineers to handle advanced security design and disaster recovery preparedness.

Progent's online support services represent exceptional leverage because they are equipped with the practical experience and the advanced technology to resolve most information system problems rapidly. This reduces direct expenses because service calls take up fewer billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your organization saves additionally in indirect costs by minimizing or eliminating system downtime and associated costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives.

Progent's pricing policy for online help is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you owe just for the services that you actually get. In contrast to many remote support firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where fast solutions somehow turn into big tabs. Progent's skill at dealing with problems efficiently translates into your company spending less cash.

Progent's Online Support Tools
Over the years, Progent has developed an array of customized tools and field-tested methodologies which permit the highest degree of efficiency for online technical support and troubleshooting for small business IT networks. Progent provides protected Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access enables the consultants of Progent's remote service group to interface to your company's system without violating network security.

Progent's highly evolved service database application keeps thorough histories for the support that Progent's clients have received. Progent's team consultants have access to the specifics of all help provided to every client by any Progent consultant. This archive of trouble tickets and repairs is stored as a quickly exploitable support database that allows Progent's online support experts to share their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's advanced accreditations and close associations with major technology companies including Cisco and Microsoft permit access to other extensive technical databases and permit fast access to vendors' in-house product engineers so Progent's remote consulting experts can come up with optimal resolutions in the least time.

Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote services in Cleveland or anywhere in Ohio or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network help, visit Immediate Emergency Support.

Remote Support Services Available from Progent
Progent's online network support experts offer certified skills in an extensive array of products and technologies. This broad range of IT skills enables Progent's engineers to address practically any crisis that may occur in a small or midsize business information system. Certifications awarded to Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To help customers with mixed-operating system networks, Progent also provides the services of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.

Online services available from Progent to clients in Cleveland and anywhere in the state of Ohio include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services address a broad array of information technology such as network architecture, messaging systems, system and process security, UNIX and Microsoft Windows coexistence, virtual server products for server economization and simplified administration, and migration from legacy systems to the latest MS Windows or Linux solutions. Progent's group-based approach to resolving technical problems enables quick escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and cuts support expense.

    Progent's UNIX/Linux consultants can offer emergency remote assistance for diagnosing problems affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:

    Major Linux variants for which Progent can provide expertise include:

  • Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco Engineers for Cleveland, OhioThe Cisco CCIE credential is the highest recognition for networking engineers, and validates an individual's technical skills at the expert level. CCIEs can deal with the most difficult issues encountered in network infrastructure planning, deployment, administration, security, and troubleshooting. Cisco CCIEs operate closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration tools and developing alternate approaches or locating program patches. Cisco CCIEs represent an exceptional cost-effectiveness since their deep expertise enables them to find solutions for the most complex problems quickly. In many instances, less qualified service providers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Few support providers make Cisco CCIEs accessible to help small and medium sized businesses. Progent offers quick phone access to a Cisco authorized CCIE so your company can get urgent support for severe network problems that are hurting worker efficiency but are not within the experience of your local IT maintenance resources. Progent's Cisco-qualified CCIE support experts can connect to your computer system using state-of-the-art remote support technology to provide fast, safe, and affordable analysis and remediation. Progent's CCIEs can provide consulting for the entire range of Cisco's market leading family of infrastructure products including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.

  • Certified Windows Expertise
    MS Windows Experts for Cleveland, OhioProgent's Microsoft-qualified remote support engineers offer computer repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist you with a broad range of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 management, SharePoint Server 2013 development, Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2017 Linux integration consulting, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online planning, SBS Server consulting, and Windows Essentials cloud integration.

    Progent also offers a wide array of remote desktop support such as Windows 7 migration, preparing for to 64-bit workstation applications, configuring Office 2010, and automating workstation deployment.

  • CISSP and ISSAP Certified System Security Professionals
    CISSP Qualified System Security Engineers for Cleveland, OhioProgent's qualified CISSP and ISSAP network security consultants can provide a range of system protection services that can improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or help your company to recover quickly after a damaging penetration. Security support services offered by Progent include: in depth security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; setting up firewalls; designing safe architectures for off-site and mobile access; securing your email infrastructure against viruses, spam and DHA attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online support services to help companies of any size connect their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that combine physical IT assets along with public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract projects that small businesses frequently request. Billing rates for longer-term consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these important areas of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's special remote consulting services include:
  • Call Center Services
    Progent's Call Center service offerings for small businesses with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for smaller companies who lack the resources to create an internal Call Center but who want fast communication with a reliable Call Center with professional telephone assistance plus the in-depth expertise to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk is designed for bigger companies and serves as a transparent supplement to your current Call Center organization. Progent's Virtual Help Desk can act as an escalation resource to handle the most difficult technical challenges, or be available in hectic situations when your ordinary service providers are overwhelmed.

    Progent's Help Desk consulting support can support you in creating an efficient new Help Desk Call Center or revamping your existing organization, selecting or customizing Help Desk Call Center software products to handle the unique demands of your company, or providing temporary online staff to supplement your existing Help Desk group to deal with demanding scenarios such as software transitions, mass upgrades, or installing new applications.

    Progent's Call Center staff of veteran information technology consultants provides your workers in Cleveland or anywhere in the state of Ohio quick communication with a large support resource with extensive experience offering phone consulting and online repair service for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center the reputation as a major driver of business productivity, and Progent's goal is to resolve instead of simply annotate IT problems.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Experts Group can supply remote professional consulting support and training in special application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and education for familiar Microsoft applications such as CRM, Project, MS Office Word, and MS Excel. For more information concerning Progent's consulting, customization, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.

    Progent's Mac consultants can support the artistic facets of Apple Mac environments by providing remote help services and training in imaging, audio, and video. Progent's support professionals offer assistance in a variety of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific procedures such as capturing or digitizing audio/video or setting up an audio/video production studio.

    Remote Network Monitoring Services
    Progent can provide businesses in Cleveland, or anywhere in the state of Ohio, online network monitoring support powered by MS System Center Operations Manager network monitoring and reporting, enhanced by Progent for your environment so your IT maintenance is proactive and automated. By uncovering potential problems before they cause downtime, automated monitoring can minimize stressful and costly service failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems that incorporate a mix of operating systems.

How Your Cleveland Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent.

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