Urgent Phone Consulting for Cleveland UNIX, Linux, or Sun Solaris NetworksFor small and midsize businesses in Cleveland or anywhere in the state of Ohio, Progent provides help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, as well as the services of CISSP and CISM-certified security consultants to help with advanced security design and disaster recovery planning.

Progent's remote support engineers represent exceptional value because they are equipped with the real-world experience and the advanced technology to solve the majority of network issues quickly. This reduces direct expenses since service calls take up fewer billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your office. Your company saves even more in incidental expenses by reducing or avoiding system downtime and related costs resulting from business disruption, upset clients, idle employees, and distracted executives.

Progent's billing model for remote support is structured to stretch your network support dollar. Progent bills by the minute for phone assistance, so you are charged exclusively for the support that you receive. In contrast to typical remote support firms, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and simple model for pricing eliminate scenarios where quick fixes manage to turn into large invoices. Progent's skill at handling technical issues efficiently results in your business saving cash.

Progent's Remote Support Technologies
Over time, Progent has developed an array of optimized technologies and field-tested methodologies which promote the highest level of effectiveness for remote help and troubleshooting for small and midsize company computer systems. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access allows the consultants of Progent's online support team to communicate with your company's computer system without breaching network security.

Progent's sophisticated customer support reporting application keeps thorough records for all support that Progent's clients have been provided. Progent's staff service personnel have access to the details of all help provided to each client by any consultant. This archive of trouble tickets and solutions is stored as a readily retrievable support knowledge base that allows Progent's online technical engineers to communicate their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft permit access to additional extensive technical knowledge bases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's remote service experts can determine the most efficient solutions quickly.

Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone services in Cleveland or anywhere in Ohio or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network support, visit Immediate Emergency Support.

Online Support Services Available from Progent
Progent's online consulting engineers possess certified skills in a comprehensive set of disciplines. This broad scope of technical skills permits Progent's engineers to handle practically any emergency likely to crop up in a small or midsize business network. Credentials earned by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.

To help companies with multi-OS environments, Progent also provides the services of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) experts, and ISSAP engineers.

Phone-based technical services provided by Progent to small businesses in Cleveland and anywhere in the state of Ohio include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a wide array of computer technology including system architecture, email systems, system and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server economization and easy management, and migration from older applications to the latest Windows or Linux-based solutions. Progent's team-based approach to solving technical issues enables quick escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and lowers service expense.

    Progent's UNIX and Linux support engineers can provide emergency phone-based assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:

    Important Linux platforms for which Progent can provide expertise include:

  • Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco CCIE Consultants for Cleveland, OhioThe Cisco CCIE credential is the top accreditation for networking engineers, and indicates an individual's technical skills at the master level. Cisco qualified CCIEs can deal with even the most stubborn issues occurring in network planning, deployment, maintenance, security, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration utilities and developing workarounds or identifying software updates. Cisco CCIEs provide exceptional cost-effectiveness because their depth of expertise enables them to solve even the most difficult problems quickly. In common cases, less seasoned service providers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Few service providers make Cisco-qualified CCIEs available to support small and medium sized companies. Progent offers fast telephone contact with a Cisco CCIE so your company can get timely support for complex network infrastructure problems that are impacting business efficiency but are beyond the experience of your regular network maintenance resources. Progent's Cisco CCIE engineers can connect to your computer system via state-of-the-art on-line troubleshooting technology to provide quick, safe, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's popular selection of connectivity devices including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network technology.

  • Authorized Windows Support
    MS Windows Support for Cleveland, OhioProgent's Microsoft-qualified online support professionals offer computer system troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of consulting engineers who can help your company with a broad range of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint Server development, Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade, Forefront TMG management and ISA Server maintenance, SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online training, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a full range of online desktop services such as Windows 7 migration support, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Certified Network Security Engineers
    CISSP Qualified Network Security Professionals for Cleveland, OhioProgent's accredited CISM and CISSP network security engineers offer a variety of system protection solutions to strengthen the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help your company to recuperate quickly following a damaging breach. Security consulting services offered by Progent include: thorough network security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; fast recovery from virus and worm attacks; integrating firewalls; designing secure architectures for off-site and mobile connectivity; protecting your email system against spam and DHA attacks; and managing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote consulting to help companies of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that utilize local IT assets as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Additional Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract projects that small businesses often request. Billing charges for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these special areas of computer technology enables customers to execute major projects economically and on schedule. Progent's special online consulting solutions include:
  • Help Desk Expertise
    Progent's Call Center programs for small businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for small companies who don't have the money or time to build and maintain an internal Help Desk Call Center but who want fast response from an efficient Call Center with professional phone support as well as the available expertise to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Call Center is designed for bigger businesses and serves as a transparent supplement to your established Helpdesk staff. Progent's Virtual Help Desk can operate as an escalation option for complex network issues, or be ready in hectic circumstances when your other support engineers are overwhelmed.

    Progent's Call Center consulting expertise can guide you in creating an effective new Call Center or improving your existing organization, evaluating or customizing Help Desk Call Center software to meet the special demands of your company, or providing temporary online staff to reinforce your internal Help Desk team to deal with unusually busy situations such as software migrations, mass updates, or rolling out new applications.

    Progent's Help Desk Call Center team of veteran network consultants gives your clients in Cleveland or anywhere in the state of Ohio fast contact with an efficient technical support resource with extensive background providing telephone-based help and online troubleshooting for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk the reputation as a key contributor to company productivity, and Progent's policy is to fix and not simply report technical problems.

  • Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting staff provides online advanced consulting expertise and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for familiar Microsoft applications including Microsoft CRM, MS Project, MS Office Word, and Microsoft Excel. To find out more information on Progent's expertise, custom programming, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

    Progent's Apple Mac professionals can support the artistic elements of Macintosh environments by providing phone-based help services and education in graphics, audio, and video. Progent's consultants offer help in a range of Macintosh applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific projects such as capturing or digitizing audio or video or putting together an audio/video post production lab.

    Remote Network Monitoring Support
    Progent can provide companies in Cleveland, or anywhere in the state of Ohio, online computer system monitoring services powered by MS Operations Manager IT infrastructure monitoring, customized by Progent for your business so that your IT support is proactive and automated. By uncovering potential problems before they evolve into crashes, automated monitoring can head off inconvenient and costly information system crises. Progent can also assist with network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or systems powered by a combination of OS platforms.

How Your Cleveland Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency online assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.















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