UNIX, Linux, Solaris, and Apple Mac OS X Remote Consulting for Cleveland Small Office Networks
For small and midsize companies in Cleveland or anywhere in Ohio, Progent offers 24x7 phone support for computer systems powered by UNIX or Linux or for networks that feature a combination of UNIX and Windows platforms. Progent has delivered online support to companies in every state in the United States. Progent also offers the consultation CCIE-qualified network specialists for complex connectivity issues, as well as the services of CISA and CISSP-accredited security engineers to help with high-level security architecture and diagnostic issues.
Progent's remote technical support engineers offer exceptional value due to the fact that they are equipped with the practical experience and the sophisticated technology to solve the majority of information system problems rapidly. This lowers direct costs since solutions require fewer billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your location. Your company benefits additionally with indirect costs by reducing or avoiding network downtime and related losses due to business discontinuity, upset clients, unproductive workers, and distracted executives.
Progent's pricing policy for online support is structured to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you owe exclusively for the services that you actually get. In contrast to typical remote support companies, Progent asks for no startup fee or minimum fees. Progent's per-minute billing unit and clean model for billing do away with situations where speedy. minor fixes manage to turn into substantial bills. Progent's penchant for handling problems efficiently translates into your business conserving cash.
Progent's Online Service Tools
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and proven processes that ensure the maximum level of efficiency for remote consulting and troubleshooting for small company IT networks. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN technology allows the experts of Progent's online support team to connect to your system without violating corporate security.
Progent's powerful technical support database system keeps detailed histories describing all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of all help rendered to each Progent client by any engineer. This history of trouble tickets and resolutions is structured as an easily accessible support database that enables Progent's online support engineers to communicate their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's advanced accreditations and formal partnerships with important technology companies such as Cisco Systems and Microsoft make available other massive technical support knowledge bases as well as to vendors' in-house engineering staff so Progent's remote consulting engineers can arrive at the best solutions in the least time.
Initiate Online UNIX/Linux, Solaris, or Mac OS X Network Support. Assistance from Progent
To initiate Progent's phone services in Cleveland or anywhere in Ohio or to find out additional information about Progent's phone support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If your company has an urgent need for network support, visit Immediate Urgent Support.
Online Support Services Provided by Progent
Progent's online consulting professionals possess credentials in a comprehensive array of disciplines. This breadth of technical skills enables Progent's engineers to address virtually any crisis that may occur in a small or midsize company information system. Certificates awarded to Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Cisco Systems certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To provide assistance to clients with multi-operating system networks, Progent also provides the services of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP experts, and ISSAP consultants.
Online technical services provided by Progent to companies in Cleveland and anywhere in the state of Ohio include:
UNIX, Linux, Sun Solaris, and Mac OS X Support Services
Progent's UNIX/Linux, Solaris, and Mac OS X online consulting services cover a broad spectrum of computer technology including system architecture, messaging solutions, network and operational security, UNIX and Windows coexistence, VMware technologies for server hardware consolidation and simplified administration, and migration from legacy systems to Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving technical issues enables quick escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can offer urgent phone-based help analyzing problems within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Talk to a Cisco CCIE for Complex Network Problem Solving The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and indicates an individual's network technology skills at the master level. CCIEs can deal with even the most stubborn issues occurring in network infrastructure planning, integration, management, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or locating program updates. Cisco CCIEs offer excellent cost-effectiveness because their deep expertise enables them to find solutions for the most complex problems quickly. In common cases, less seasoned service providers can wrestle for many hours or days with the same tasks that a Cisco CCIE can fix in minutes.
Few support firms make CCIEs available to help small and medium sized businesses. Progent offers quick phone access to a Cisco CCIE so your company can receive urgent assistance for severe network problems that are lowering business productivity but are not within the comfort zone of your regular computer service group or consultant. Progent's CCIE support experts can communicate with your environment by means of sophisticated on-line support tools to provide efficient, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs have consulting for the entire range of Cisco's market leading family of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as VPN products.
Certified MS Windows Expertise Progent's Microsoft-certified remote support professionals offer network repair and consulting assistance for all Microsoft server and office productivity technology. Progent is a Microsoft Gold Certified Partner consulting company and can offer your organization the expertise of support engineers who can show you how to deploy, support and manage the entire suite of MS Servers such as MS Windows 2003 Server, Microsoft SQL Server 2005, ISA Server, Microsoft BizTalk Server, MS Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Application Center, SharePoint Services, Virtual Server, and Microsoft Operations Manager 2007 and 2005.
CISSP, ISSAP, and CISM Certified System Security Specialists Progent's accredited CISSP and ISSAP security engineers offer a range of system protection solutions to improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your company to clean up quicky after a serious penetration. Security services offered by Progent cover thorough network security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; integrating firewalls; designing secure techniques for remote and mobile communication; defending your messaging infrastructure against spam and DHA attacks; and managing round-the-clock network monitoring.
Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects that small companies frequently request. Billing rates for ongoing consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these special areas of information technology allows clients to execute critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:
Call Center Expertise
Progent's Call Center service offerings for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are a convenient solution for small businesses who lack the money or time to assemble and manage an in-house Call Center but who want quick communication with a reliable Help Desk Call Center with proficient telephone assistance plus the expertise to escalate the most challenging trouble tickets to high-level engineers.
Progent’s Virtual Help Desk Call Center is intended for larger companies and operates as a seamless supplement to your established Call Center organization. Progent's Virtual Help Desk can operate as a an escalation alternative for the most difficult computer system challenges, or be ready in overflow circumstances when your regular service providers are too busy.
Progent's Help Desk Call Center consulting services can support you in building an effective new Help Desk Call Center or enhancing your existing organization, identifying or enhancing Call Center application software to meet the unique needs of your business, or adding temporary phone support staff to supplement your existing Help Desk Call Center team during demanding events like software migrations, major updates, or rolling out new business software.
Progent's Help Desk Call Center staff of seasoned network experts gives your customers in Cleveland or anywhere in the state of Ohio instant assistance from a reliable support group with years of background delivering phone consulting and online troubleshooting for IT systems powered by UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center recognition as a solid contributor to business success, and Progent's target is to solve instead of just track network issues.
Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Group offers online advanced consulting support and training in special application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for popular Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Word, and Excel. To learn more information about Progent's consulting, customization, and education offerings for UNIX/Linux, Solaris, Mac OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac consultants can nurture the imaginative elements of Apple Mac systems by offering phone-based help support and training in graphics, audio, and video. Progent's support professionals can provide help in a variety of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common procedures like scanning or digitizing audio or video or setting up an audio/video production facility.
Remote Network and Server Monitoring Support
Progent offers businesses in Cleveland, or anywhere in the state of Ohio, online network and server monitoring support centered around MS Operations Manager, customized by Progent for your environment so that your IT maintenance is proactive and automated. By anticipating possible trouble spots before they result in full-scale emergencies, system monitoring can avoid inconvenient and costly information system breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac systems, Microsoft Windows environments, or environments powered by a mix of operating systems.
How Your Cleveland Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote help with UNIX/Linux, Solaris, or Mac OS X environments, go to Progent's Urgent Online Support, phone 1-800-993-9400, or e-mail information@progent.com.
Progent's certified Systems Management Server consultants have extensive background helping small and mid-size businesses save time and money by deploying SMS 2003 to streamline configuration and change tasks. Progent can show you how to install Systems Management Server 2003 to minimize change and configuration management costs, enhance system security, maximize productivity by keeping software up-to-date, ensure compliance with software licenses, and track software usage patterns to help you make informed buying choices. Progent can help you profit from SMS 2003's money-saving features for automated software deployment and application installation, security patch management, asset management, and software and hardware inventory. Progent's experience with offsite consulting can further leverage the economic benefits of Microsoft SMS 2003 and Progent's CISSP-certified consultants and CISM-certified security experts can help you develop a complete security strategy that incorporates the powerful security functions of SMS 2003. Progent also provides world-class consulting for Microsoft Operations Manager (MOM), which is a vital component of Microsoft's System Center 2005 platform for integrated network management.
Progent can supply organizations in Northern California and major locations across the U.S. with a consultant with knowledge of the latest features of Microsoft Word 2007 and 2003. A consultant from Progent's Experts Team can help you integrate Microsoft Word's powerful features into the workflow of your organization, help with designing templates and developing convenient macros, or provide individual training to keep your business current on Microsoft Word 2007. Progent's staff consultants can help your business build and manage a safe, robust network and communications infrastructure to run your Microsoft Word solutions.
Microsoft Operations Manager Support Services Professional
Progent provides a selection of network service packages for small businesses. These IT outsourcing and network monitoring solutions are built around the proactive problem handling abilities of Microsoft's MOM 2005, a state-of-the-art server and system management product that monitors the availability, performance, and safety of your network and identifies incipient troubles before they can disrupt your system. With Progent's affordably priced network support programs, small organizations can select a basic MOM-based co-sourcing package with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing package.
Progent's SonicWALL experts can help you select, install, and maintain the SonicWALL Firewall, SonicWALL VPN and SonicWALL PRO family of products and can offer training to help you to support SonicWALL protection appliances. Progent's CISSP certified consultants, CISM qualified security engineers, and CISA qualified IS security audit consultants can help you design a complete network protection plan, including documented policies, and design security into your corporate operations.
Progent's E-Mail Guard is built on Postini's managed services, which use patented pass-through filtering rather than the store-and-forward technique for defending against spam, email-borne viruses, DHA attacks, and Denial of Service Attacks. Under Postini's approach, e-mail bound for your e-mail server is processed on the fly at Postini's secure data center. Postini’s Connection Manager uses intelligent rules analysis to detect behavior patterns common to Directory Harvest Attacks and immediately filters Directory Harvest Attack messages. Postini's Content Filter then separates spam and viruses from benign messages via a memory-resident process that requires mere milliseconds.
Progent’s IT outsourcing services provide economical network consulting for small organizations. Whether it involves designing network infrastructure, setting up an internal Help Desk or using an outside one, rolling out a new email platform, monitoring your system, or building an on-line eCommerce solution, outsourcing your network engineering services can reduce expenses and eliminate uncertainties, allowing network service expenses to grow in a more moderate and controlled manner than is possible by assembling a bulky, all-purpose in-house IT staff. Progent’s Outsourcing White Paper and datasheets tell you how Progent can enable you to build a protected and highly available system foundation for your critical business software powered by Microsoft Windows such as Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.
The inter-connectivity demands of the Microsoft .NET functions included with Small Business Server 2003 requires a network expert with real-world background and broad experience in designing and building effective end-to-end business technology solutions. Progent's Microsoft-certified consultants have extensive experience with the technologies built into Microsoft SBS 2003 and Microsoft SBS 2000. This experience assures you success in installing, administering, and troubleshooting IT solutions based on the Microsoft SBS suite of servers and programs.
Microsoft Windows Server Update Services allows information technology administrators to deploy and track the most recent Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Windows Server Update Services, network support staff can fully and easily manage the distribution of patches that are released through Microsoft Update to servers and workstations in a company. Progent can help you with complex details of the initial configuration of Microsoft SUS such as designing the Microsoft Software Update Services deployment, setting up client's workstations, defining the Group Policy parameters, and making sure your Microsoft WSUS GPO is linked to an Active Directory container appropriate for your network environment.
The CISA accreditation is an important achievement that represents expertise in IS security audit and control. Certified by ANSI, the CISA credential has candidates pass a comprehensive test administered by the ISACA professional association. Progent can provide the expertise of a CISA-qualified security audit professional trained to help companies in the fields of information systems audit process, information technology governance, systems and infrastructure lifecycle, information technology support, safeguarding of information assets, and business continuity planning.
Progent’s Microsoft certified experts offer small and mid-size businesses enterprise-class consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables companies to deliver critical applications quickly and automatically to specified users, reduce software expense and stay compliant by understanding patterns of usage, improve Windows security by increasing your knowledge of weak points and by delivering critical patches, manage your external workforce through industry standards independent of connection or location, and reduce operational expenses by fully utilizing the management functions built into Windows. Progent’s SMS consulting professionals can help you use SMS economically for automated software and application deployment, security patch administration, and resource monitoring management including program and hardware inventory.
For small and midsize companies in Cleveland or anywhere in Ohio, Progent offers 24x7 phone support for computer systems powered by UNIX or Linux or for networks that feature a combination of UNIX and Windows platforms. Progent has delivered online support to companies in every state in the United States. Progent also offers the consultation CCIE-qualified network specialists for complex connectivity issues, as well as the services of CISA and CISSP-accredited security engineers to help with high-level security architecture and diagnostic issues.
The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and indicates an individual's network technology skills at the master level. CCIEs can deal with even the most stubborn issues occurring in network infrastructure planning, integration, management, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or locating program updates. Cisco CCIEs offer excellent cost-effectiveness because their deep expertise enables them to find solutions for the most complex problems quickly. In common cases, less seasoned service providers can wrestle for many hours or days with the same tasks that a Cisco CCIE can fix in minutes.
Progent's Microsoft-certified remote support professionals offer network repair and consulting assistance for all Microsoft server and office productivity technology. Progent is a 
Progent's accredited CISSP and ISSAP security engineers offer a range of system protection solutions to improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your company to clean up quicky after a serious penetration. Security services offered by Progent cover thorough network security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; integrating firewalls; designing secure techniques for remote and mobile communication; defending your messaging infrastructure against spam and DHA attacks; and managing round-the-clock network monitoring.
