Fast Online Technical Support for Cleveland UNIX, Linux, or Solaris NetworksFor small businesses located in Cleveland or anywhere in the state of Ohio, Progent provides support for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has delivered remote support to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure problems, as well as the assistance of CISSP and CISM-certified security engineers to handle high-level security design and business continuity planning.

Progent's online support services offer exceptional leverage due to the fact that they have the practical background and the advanced technology to resolve most information system problems rapidly. This lowers direct costs since solutions require a smaller number of chargeable minutes. Online help also avoids the expense of dispatching a consultant to your site. Your company benefits even more in incidental expenses by reducing or eliminating network downtime and associated losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management.

Progent's pricing model for remote help is structured to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are billed only for the support that you actually get. In contrast to many online service firms, Progent imposes no startup surcharge or minimum payments. Progent's one-minute granularity and simple policy for pricing do away with situations where speedy. minor repairs manage to turn into major tabs. Progent's penchant for disposing of technical issues efficiently translates into your business spending less cash.

Progent's Remote Service Tools
Over time, Progent has fine tuned a set of optimized technologies and field-proven processes that permit the highest degree of efficiency for online engineering help and troubleshooting for small company IT systems. Progent provides secure Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access enables the staff of Progent's remote service group to access your company's system remotely without violating corporate security.

Progent's advanced service reporting system includes thorough histories for all support that Progent's clients have received. Progent's staff consultants have access to the details of services rendered to each client by every engineer. This history of trouble tickets and resolutions is structured as a readily retrievable internal database that allows Progent's remote technical experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and formal relationships with major vendors including Cisco and Microsoft make available additional vast support databases and allow fast access to manufacturers' internal engineering staff so Progent's online service specialists are able to come up with the best resolutions promptly.

Start Receiving Online UNIX, Linux, Sun Solaris, or Apple Mac OS X Network Assistance from Progent
To access Progent's phone support in Cleveland or anywhere in Ohio or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network help, go to Immediate Emergency Support.

Phone-based Network Support Services Offered Progent
Progent's phone-based support experts possess certified skills in a comprehensive set of products and technologies. This wide range of technical skills permits Progent's consultants to resolve almost any emergency that may occur in a small or midsize company network. Credentials earned by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.

To help businesses with multi-platform environments, Progent also offers the services of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based services provided by Progent to small businesses in Cleveland and anywhere in the state of Ohio include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X remote consulting services address a wide spectrum of computer technology including network architecture, messaging systems, system and operational security, UNIX/Linux and Windows integration, virtual server technologies for server consolidation and easy administration, and migration from older systems to the latest MS Windows or Linux solutions. Progent's group-oriented approach to resolving technical problems enables quick escalation, when required, to engineers with appropriate experience to handle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX/Linux support engineers can offer urgent online help for analyzing problems affecting UNIX/Linux systems based on popular derivatives of UNIX including:

    Major Linux variants for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco CCIE Consultants for Cleveland, OhioThe Cisco CCIE certification is the top recognition for network infrastructure professionals, and validates an individual's technical skills at the expert level. Cisco CCIEs can deal with even the most stubborn issues occurring in network infrastructure planning, integration, administration, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network management utilities and developing workarounds or locating program updates. Cisco CCIEs provide exceptional value because their deep expertise permits them to solve even the most intractable problems rapidly. In common cases, less experienced consultants can struggle for hours or even days with identical tasks that a CCIE can fix in minutes. Few support organizations make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide quick phone access to a Cisco-qualified CCIE so you can receive immediate support for complex network issues that are hurting worker efficiency but are beyond the comfort zone of your regular network maintenance providers. Progent's Cisco CCIE support experts can connect to your network using state-of-the-art remote support tools in order to provide quick, secure, and economical analysis and remediation. Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's industry-leading family of infrastructure appliances including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network products.

  • Authorized Windows Experts
    Microsoft Windows Support for Cleveland, OhioProgent's Microsoft-certified remote support professionals can deliver network repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your company the expertise of consulting professionals who can assist you with a wide range of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 Server migration, Exchange 2013 integration, Exchange Server 2010 maintenance, SharePoint Server 2013 design, Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server planning, Small Business Server consulting, and Windows Essentials migration and cloud integration.

    Progent also can deliver a full range of remote PC desktop support services such as Windows 7 migration support, preparing for to 64-bit workstation software, integrating Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified System Security Consultants
    CISSP Qualified System Security Consultants for Cleveland, OhioProgent's certified CISM and CISSP network security consultants can provide a variety of security services to improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or help you to clean up rapidly after a serious penetration. Security support services offered by Progent include: comprehensive network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; fast recovery from malicious attacks; configuring firewalls; designing safe mechanisms for off-site and mobile access; securing your messaging infrastructure against viruses, spam and DHA attacks; and instituting 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online consulting to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that combine on-premises IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting services online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract projects that small companies often request. Billing rates for ongoing consulting projects are set based on the level of expertise of the engineers required. Progent's background in these special areas of computer technology allows clients to complete major projects economically and on time. Progent's project-based remote consulting solutions include:
  • Help Desk Support
    Progent's Help Desk programs for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are well suited for smaller companies who lack the budget to assemble and manage an in-house Help Desk but who require quick response from an effective Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Call Center is intended for larger businesses and acts as a seamless addition to your current Help Desk staff. Progent's Virtual Help Desk can act as an escalation resource to resolve complex technical problems, or be ready in overflow instances when your ordinary service providers are swamped.

    Progent's Help Desk Call Center consulting expertise can guide you in creating an effective new Help Desk or improving your established one, identifying or modifying Help Desk Call Center software to handle the special needs of your business, or adding temporary online staff to work with your in-house Help Desk Call Center team to deal with unusually busy scenarios like software migrations, major upgrades, or rolling out new business software.

    Progent's Help Desk staff of experienced network consultants gives your customers in Cleveland or anywhere in the state of Ohio rapid contact with a reliable support group with extensive background providing telephone-based help and remote diagnostics for IT systems based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center the reputation as a major driver of business productivity, and Progent's goal is to resolve rather than merely track technical issues.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting Team offers online professional consulting expertise and training in special application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, custom development, and training for familiar Microsoft applications including CRM, MS Project, MS Office Word, and MS Office Excel. For more about Progent's consulting, custom development, and training services for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Mac experts can nurture the imaginative components of Macintosh environments by providing remote help support and training in graphics, audio, and motion video. Progent's consultants can provide expertise in a range of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific jobs such as scanning or digitizing audio or video or configuring an audio/video post production studio.

    Remote Network Monitoring Support
    Progent can provide businesses in Cleveland, or anywhere in the state of Ohio, remote network and server monitoring support based on Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your environment so your computer maintenance is proactive rather than reactive. By spotting looming trouble spots before they expand into downtime, remote monitoring can minimize inconvenient and costly information system breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple Mac networks, Microsoft Windows systems, or systems powered by a variety of platforms.

How Your Cleveland Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based assistance with UNIX/Linux, Sun Solaris, or Mac OS X networks, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent.

© 2002- 2018 Progent Corporation. All rights reserved.