Fast Remote Help for Cleveland UNIX or Linux NetworksFor small companies located in Cleveland or anywhere in Ohio, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a combination of UNIX and Microsoft platforms. Progent has provided online troubleshooting to businesses in every state in the United States. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE network specialists for complex infrastructure problems, as well as the services of CISA and CISM-accredited security engineers to help with high-level security architecture and disaster recovery preparedness.

Progent's online support services represent exceptional leverage because they have the practical experience and the sophisticated tools to solve the majority of network issues quickly. This lowers immediate expenses because solutions require a smaller number of chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your company benefits even more with incidental expenses by reducing or eliminating system downtime and associated costs stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted management.

Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged just for the support that you actually get. Unlike many online support companies, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where speedy. minor fixes somehow end up as large invoices. Progent's skill at solving problems efficiently results in your company saving money.

Progent's Remote Service Technologies
Over the years, Progent has fine tuned an arsenal of customized tools and field-tested processes which promote the maximum degree of efficiency for online technical support and troubleshooting for small and midsize company information networks. Progent offers safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology permits the staff of Progent's Technical Response Center to link to your environment without compromising system security.

Progent's advanced customer support reporting application maintains extensive histories of all support that Progent's customers have been provided. Progent's team engineers have the benefit of the records of all help delivered to every customer by every Progent engineer. This archive of anomalies and fixes is organized as an easily retrievable proprietary database that allows Progent's remote technical experts to share their experiences with the whole team to ensure that the quality of Progent's support services grows daily. Progent's advanced certifications and formal partnerships with important technology companies including Cisco and Microsoft permit access to additional vast support knowledge bases and permit fast response from manufacturers' internal support staff with the result that Progent's remote consulting experts are able to come up with the best solutions promptly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Mac OS X Computer Support from Progent
To access Progent's remote services in Cleveland or anywhere in Ohio or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT support, go to Immediate Emergency Support.

Online Technical Services Provided by Progent
Progent's remote support engineers possess advanced credentials in an extensive set of products and technologies. This breadth of capability allows Progent's engineers to address virtually any emergency likely to take place in a small or midsize business network. Certificates held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Professional.

To support clients with multi-operating system environments, Progent also provides the services of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP specialists, and ISSAP consultants.

Remote technical services provided by Progent to clients in Cleveland and anywhere in the state of Ohio include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Mac OS X remote consulting services cover a wide range of information technology including system infrastructure, messaging systems, network and process security, UNIX and Windows coexistence, virtual server products for server consolidation and simplified administration, and transitioning from older systems to current Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to solving network problems enables quick escalation, when required, to engineers with appropriate experience to tackle challenging situations. This expedites repair of critical problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX/Linux support engineers can provide urgent online assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:

    Important Linux versions for which Progent offers expert support include:

  • Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco Consultants for Cleveland, OhioThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure professionals, and certifies an individual's network technology skills at the expert level. Cisco qualified CCIEs know how to resolve the most difficult challenges surrounding network design, integration, administration, security, and repair. Cisco CCIEs can cooperate closely with Cisco's internal support staff in analyzing problems with Cisco IOS network administration utilities and developing alternate approaches or identifying software updates. Cisco CCIEs offer exceptional cost-effectiveness because their depth of experience permits them to resolve even the most difficult problems rapidly. In typical cases, less experienced consultants can wrestle for many hours or days with the same tasks that a CCIE can dispose of in minutes. Few consulting providers make Cisco CCIEs available to assist small and mid-size companies. Progent can provide fast phone contact with a Cisco-qualified CCIE so your company can get timely assistance for severe network infrastructure problems that are lowering business productivity but are not within the experience of your ordinary network service resources. Progent's CCIE support experts can interface to your computer system via the latest on-line support technology to perform quick, safe, and affordable diagnosis and remediation. Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading family of networking products including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.

  • Authorized Windows Support
    Microsoft Windows Support for Cleveland, OhioProgent's Microsoft-qualified online service professionals can provide computer system problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can offer your organization the expertise of support engineers who can assist your company with a broad range of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange Server 2016 migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint 2013 design, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a wide range of online PC desktop support services including Microsoft Windows 7 migration help, moving to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining workstation deployment.

  • CISSP and ISSAP Qualified System Security Consultants
    CISSP Qualified System Security Specialists for Cleveland, OhioProgent's accredited CISM and CISSP security engineers can provide a variety of system protection solutions that can improve the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist your company to clean up rapidly after a serious penetration. Security consulting services available from Progent cover in depth security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm assaults; integrating firewalls; designing secure techniques for remote and mobile connectivity; protecting your messaging infrastructure against spam and DHA attacks; and offering round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online consulting support to help organizations of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that utilize on-premises resources along with cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Additional Support Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small companies often request. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these important areas of information technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
  • Help Desk Support
    Progent's Call Center service offerings for small businesses with networks that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are well suited for smaller organizations who lack the money or time to build and maintain an in-house Call Center but who want fast access to a reliable Help Desk Call Center with professional telephone assistance as well as the available expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Call Center is intended for larger companies and acts as a transparent extension of your current Call Center organization. Progent's Virtual Help Desk can act as an escalation alternative to handle the toughest computer system challenges, or be ready in hectic instances when your ordinary support engineers are swamped.

    Progent's Call Center consulting services can aid you in establishing an effective new Help Desk or improving your existing one, selecting or modifying Help Desk software to meet the unique needs of your business, or adding occasional phone support staff to reinforce your internal Help Desk Call Center group to handle high-demand events like software migrations, mass updates, or installing new business software.

    Progent's Help Desk Call Center staff of seasoned network experts provides your customers in Cleveland or anywhere in the state of Ohio fast contact with a dependable support group with years of experience offering telephone-based help and remote troubleshooting for networks powered by UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center perception as a crucial contributor to company productivity, and Progent's aim is to solve instead of simply annotate IT problems.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting Team can supply phone-based advanced consulting support and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, customization, and education for popular Microsoft applications such as CRM, Office Project, Word, and Office Excel. To learn additional information on Progent's consulting, programming, and training services for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, refer to Progent's Applications Experts Services.

    Progent's Mac experts can nurture the artistic components of Macintosh environments by delivering phone-based consulting support and education in graphics, sound, and motion video. Progent's support professionals can provide assistance in a variety of Apple Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific procedures such as scanning or digitizing audio/video or putting together an audio/video production lab.

    Online Network Monitoring Support
    Progent offers businesses in Cleveland, or anywhere in the state of Ohio, online network and server monitoring support centered around MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your business so your computer maintenance is proactive and automated. By spotting looming problems before they cause full-scale emergencies, remote monitoring can ward off inconvenient and costly information system failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac networks, Windows systems, or environments based on a variety of platforms.

How Your Cleveland Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based help with UNIX/Linux, Sun Solaris, or Mac OS X networks, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent.

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