Urgent Remote Help for Cleveland UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies in Cleveland or anywhere in Ohio, Progent provides support for information systems based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (See Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified engineers for challenging infrastructure problems, as well as the assistance of CISA and CISM-accredited security engineers to handle high-level security architecture and disaster recovery preparedness.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the real-world experience and the sophisticated technology to resolve the majority of network problems rapidly. Efficient support lowers immediate costs because solutions take up a smaller number of chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your company saves even more in indirect costs by reducing or eliminating network downtime and associated losses resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management.

Progent's billing policy for remote help is designed to maximize the impact of your network support dollar. Progent bills per minute for phone assistance, so you are billed just for the services that you receive. In contrast to typical remote support companies, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and simple policy for billing avoid scenarios where quick solutions manage to turn into big tabs. Progent's skill at handling problems quickly translates into your company spending less cash.

Progent's Online Service Technologies
Through years of experience, Progent has developed an array of optimized technologies and field-proven processes that ensure the highest degree of effectiveness for online help and troubleshooting for small business computer systems. Progent provides protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access allows the staff of Progent's online support team to connect to your company's environment without breaching network security.

Progent's advanced service reporting application stores thorough histories for all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of services delivered to every customer by any engineer. This history of anomalies and resolutions is stored as a quickly accessible proprietary database that permits Progent's remote technical professionals to share their experiences company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and working relationships with important vendors including Cisco and Microsoft make available other extensive support databases and permit priority access to manufacturers' internal engineering staff with the result that Progent's remote consulting experts are able to arrive at the most efficient solutions in the least time.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Computer Assistance from Progent
To get started with Progent's remote support in Cleveland or anywhere in Ohio or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Urgent Support.

Remote Network Support Services Available from Progent
Progent's remote consulting engineers possess certified skills in an extensive set of products and technologies. This broad range of technical skills permits Progent's engineers to resolve practically any crisis likely to occur in a small business network. Certificates earned by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.

To provide assistance to clients with multi-operating system environments, Progent also offers the support of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP specialists, and ISSAP consultants.

Online technical services provided by Progent to customers in Cleveland and throughout the state of Ohio include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X online consulting services address a broad array of computer technology such as network architecture, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware economization and simplified management, and migration from older applications to the latest Microsoft Windows or Linux-powered solutions. Progent's group-based approach to solving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This expedites solutions of critical problems, reduces network downtime, and cuts service expense.

    Progent's UNIX/Linux consultants can provide emergency phone-based assistance for diagnosing problems within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:

    Major Linux platforms for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
    Cisco Infrastructure Engineers for Cleveland, OhioThe Cisco CCIE certification is the top accreditation for network consultants, and indicates an individual's network technology knowledge at the expert level. Cisco CCIEs can deal with the most difficult issues associated with network planning, deployment, administration, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing problems with Cisco IOS network management tools and coming up with workarounds or locating program patches. Cisco CCIEs represent an exceptional value because their broad experience permits them to resolve the most difficult problems quickly. In typical cases, less seasoned service providers can struggle for many hours or days with identical problems that a Cisco CCIE can resolve in minutes. Few support providers make Cisco CCIEs accessible to assist small and mid-size companies. Progent offers fast telephone access to a Cisco authorized CCIE so you can receive immediate help for complex network problems that are impacting business efficiency but are not within the scope of your ordinary computer support providers. Progent's Cisco CCIE support experts can tie into your computer system by means of advanced on-line troubleshooting technology in order to perform fast, secure, and economical diagnosis and remediation. Progent's CCIEs offer consulting for all of Cisco's popular selection of connectivity devices such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network solutions.

  • Authorized Windows Experts
    Windows Expertise for Cleveland, OhioProgent's Microsoft-qualified remote service experts offer computer system repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your organization the expertise of support engineers who can help your company with a broad range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Exchange 2010 monitoring and support, SharePoint Server development, Skype for Business planning and deployment support, Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, SBS Server support, and Windows Essentials migration and cloud integration.

    Progent in addition offers a wide range of online PC desktop support services such as Windows 7 migration help, preparing for to 64-bit desktop applications, configuring Office 2010, and streamlining workstation deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Professionals
    CISSP Qualified Network Security Experts for Cleveland, OhioProgent's certified CISM and CISSP security consultants can provide a variety of system protection solutions to strengthen the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist you to recuperate quickly following a damaging breach. Security support services available from Progent cover in depth security analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recovery from virus and worm assaults; setting up firewalls; building secure techniques for off-site and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online consulting services to help organizations of any size connect their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that utilize on-premises IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract projects that small businesses often need. Billing rates for longer-term development or consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these important fields of information technology enables clients to complete critical initiatives economically and on schedule. Progent's special online engineering services include:
  • Call Center Support
    Progent's Call Center service options for small businesses with networks based on UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for smaller businesses who lack the budget to build and maintain an internal Help Desk Call Center but who need fast response from an effective Call Center with professional phone assistance plus the available expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is designed for bigger businesses and acts as a transparent supplement to your current Call Center resources. Progent's Virtual Help Desk can serve as an escalation alternative for the toughest computer system issues, or be ready in overflow circumstances when your regular service providers are overwhelmed.

    Progent's Help Desk consulting expertise can assist you in building an efficient new Help Desk Call Center or revamping your existing organization, evaluating or modifying Help Desk application software to address the unique demands of your business, or providing temporary phone support personnel to supplement your in-house Help Desk resources to handle demanding situations such as software transitions, mass updates, or installing brand new applications.

    Progent's Help Desk team of experienced information technology experts gives your computer users in Cleveland or anywhere in the state of Ohio fast communication with a large support group with years of experience delivering phone support and online repair service for computer environments based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk perception as a significant enabler of business performance, and Progent's aim is to fix instead of simply report IT problems.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts staff provides online and in-depth consulting support and education in key business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for familiar Microsoft applications including CRM, Office Project, Word, and Excel. To learn more about Progent's expertise, customization, and education services for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can support the imaginative facets of Apple Mac environments by delivering remote consulting services and education in imaging, sound, and video. Progent's consultants offer help in a large selection of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special jobs such as scanning or digitizing audio/video or putting together an audio/video production lab.

    Remote Network Monitoring Services
    Progent can provide businesses in Cleveland, or anywhere in the state of Ohio, remote computer system monitoring support based on Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent for your environment so your IT maintenance is proactive rather than reactive. By spotting looming problems before they evolve into full-scale emergencies, automated monitoring can ward off stressful and costly network crises. Progent can also utilize system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple Mac systems, Windows environments, or systems that incorporate a combination of OS platforms.

How Your Cleveland Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent online assistance with UNIX/Linux, Solaris, or Apple Mac environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent.

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