Fast and Affordable Remote Help for Cleveland Computer Systems
Fast Remote Technical Support for Cleveland SystemsFor businesses in Cleveland or anywhere in the state of Ohio, Progent provides remote help for information systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified professionals have provided online troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security design and troubleshooting issues.

Progent's online technical support experts offer excellent leverage because they have the real-world experience and have access to the sophisticated tools required to resolve most network problems quickly. Efficient support reduces immediate expenses because solutions use up fewer billable minutes. Remote help also eliminates the expense of sending an engineer to your location. Your organization saves additionally in incidental expenses by minimizing or eliminating network downtime and associated losses due to business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's advanced remote consulting know-how is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.

Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are billed only for the services that you actually get. In contrast to many remote support organizations, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and simple model for pricing prevent scenarios where quick repairs somehow turn into large tabs. Progent's skill at disposing of problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of optimized technologies and proven methodologies that permit the highest level of effectiveness for online consulting and troubleshooting for IT networks of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the consultants of Progent's remote service group to communicate with your company's environment remotely without compromising network security.

Progent's sophisticated service database application stores thorough records for all service that Progent's customers have been provided. Progent's authorized engineers have access to the history of assistance provided to each client by every Progent consultant. This archive of trouble tickets and repairs is structured as a readily exploitable internal knowledge base that allows Progent's online technical experts to communicate their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and working relationships with important vendors such as Cisco and Microsoft open up other vast technical support databases and permit quick access to vendors' internal product engineers with the result that Progent's online service experts are able to find the most efficient resolutions in the least time.

Online services offered by Progent to customers in Cleveland and anywhere in the state of Ohio include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology used by some of the world's top enterprises. Progent's ProSight portfolio of network monitoring and management services covers all critical facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with government and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical data, apps and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to deliver web-based control and comprehensive security for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent consultant so any looming issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability either to stop or recover rapidly from a ransomware attack. Progent will work with you directly to collect information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup system that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT programs. Progent's charges for ongoing consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these special areas of information technology enables clients to complete critical projects economically and on schedule. Progent's special remote consulting services include:

  • Call Center Expertise
    Progent's Help Desk support programs for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are intended for organizations who lack the budget to support an in-house Help Desk Call Center but who want fast response from a dependable Help Desk Call Center with professional phone support plus the expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk is designed for larger companies and acts as a transparent extension of your current Helpdesk organization. Progent's Virtual Help Desk can serve as a an escalation alternative for complex technical problems, or be available in overflow situations when your regular service providers are swamped.

    Progent's Call Center staff of seasoned information technology professionals gives your computer users in Cleveland or anywhere in the state of Ohio quick access to an effective support resource with substantial experience delivering telephone-based consulting and remote diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk perception as a solid contributor to business performance, and Progent's goal is to resolve rather than merely record IT issues.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Experts Team can supply online professional engineering support and education in specific business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, customization, and education offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Cleveland, or anywhere in the state of Ohio, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your business so your computer support is proactive and automated. By detecting possible problems before they evolve into network outages, system monitoring can head off stressful and expensive network failures. Progent can also assist with system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or environments that support a mix of OS platforms.
How Your Cleveland Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Cleveland or throughout the state of Ohio, Progent's online network support specialists can deliver expert and cost-effective system help the instant your organization requires it. Long experience offering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine online access tools to fix IT problems quickly while eliminating the expense and lost time that comes with on-site service visits.

Even if your Cleveland business relies on a local freelance consultant or employs an in-house organization that can deal with ordinary network issues, Progentís Microsoft certified consultants can provide an easy and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the expertise to deal with unexpected system emergencies or particularly complicated integration problems.

Details of Progent's Online Network Support for Cleveland
Progent's phone help, remote troubleshooting, network security consulting, and network management services give offices in Cleveland or throughout the state of Ohio unparalleled leverage for your support investment. Whether you require occasional phone help and Internet-based network repair or full-time Help Desk Call Center support and network administration, Progent's experts can deliver your office world class IT support while allowing you to eliminate the expense and administration overhead of carrying a large internal IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT expertise, fine tuned support tools, and understanding of corporate IT enable offices to avoid the limitations associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of hands-on industry experience, in the trenches of IT support, executing a wide variety of IT tasks for an extensive mix of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support staff. This guarantees that you get not only expert technical capability, but also a consultant with proven methods for applying technical knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site visits per minute. As a result, you pay only for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during normal business hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast fixes so you will not be forced to permit less critical problems to fester.

  • Full Records of IT Services
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or small support organizations who provide scant documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support reports transmitted by every consultant to every client. The discipline of detailing and archiving support records allows more efficient support and eliminates a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing potential problems before they result in lost productivity, system monitoring can save your information network from stressful and costly service losses.
How Does My Business Start Getting Online Network Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.















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