Fast Online Troubleshooting for Cleveland Information Networks
Urgent Online Technical Support for Cleveland NetworksFor businesses in Cleveland or anywhere in Ohio, Progent provides online support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified consulting experts have provided remote support to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, plus the services of CISA and CISSP-certified security engineers to help with high-level security architecture and troubleshooting issues.

Progent's online technical support experts offer exceptional leverage because they possess the practical background and are equipped with the sophisticated tools needed to solve the majority of information system issues quickly. Efficient support reduces direct costs since service calls require fewer chargeable minutes. Online support also avoids the expense of sending an engineer to your location. Your company saves even more in incidental costs by minimizing or eliminating system outages and related costs due to business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting expertise is especially valuable for businesses that rely on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's pricing model for remote support is designed to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you owe exclusively for the services that you receive. Unlike many remote service companies, Progent requires no service activation charge or minimum payments. Progent's one-minute billing unit and simple model for pricing do away with scenarios where speedy. minor solutions somehow end up as major tabs. Progent's penchant for handling problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-tested processes that allow the highest degree of efficiency for remote engineering help and repair for computer networks of all sizes. Progent offers protected VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's online support team to connect to your company's system remotely without compromising system security.

Progent's advanced customer support reporting system maintains thorough records of all support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of services rendered to every customer by any engineer. This database of anomalies and repairs is structured as a quickly exploitable internal database that permits Progent's remote technical professionals to share their knowledge company-wide to ensure that the quality of Progent's support improves over time. Progent's extensive list of accreditations and working relationships with major technology companies such as Cisco and Microsoft make available additional extensive technical databases and permit priority access to vendors' in-house support staff so Progent's remote service specialists are able to find the best resolutions quickly.

Remote support offered by Progent to clients in Cleveland and anywhere in the state of Ohio include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size organizations to utilize the same advanced technology used by some of the industry's leading corporations. Progent's ProSight line of IT management outsourcing services covers all key aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that all looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's preparedness either to stop or recover rapidly after a ransomware incident. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup system that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT programs. Billing charges for longer-term consulting projects are set based on the qualifications of the engineers required. Progent's experience with these important areas of information technology allows clients to complete major initiatives economically and on schedule. Progent's project-based remote consulting services include:

  • Call Center Support
    Progent's Help Desk service options for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are well suited for businesses who don't have the money or time to build and maintain an in-house Help Desk Call Center but who want quick access to an efficient Call Center with professional phone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Call Center is intended for larger companies and operates as a seamless supplement to your existing Call Center staff. Progent's Virtual Help Desk can act as a an escalation option for the toughest computer system problems, or be available in hectic situations when your regular support engineers are overwhelmed.

    Progent's Help Desk staff of seasoned network experts gives your clients in Cleveland or anywhere in the state of Ohio instant communication with an effective support resource with years of background providing phone support and online diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a crucial contributor to business success, and Progent's target is to resolve instead of merely track technical problems.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Experts Group provides online professional consulting expertise and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, programming, and training for Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Microsoft Excel. To learn more information about Progent's expertise, custom programming, and training services, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Cleveland, or anywhere in the state of Ohio, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your environment so that your network support is proactive rather than reactive. By detecting emerging trouble spots before they evolve into network outages, automated monitoring can avoid disruptive and expensive service breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or systems that support multiple platforms.
How Your Cleveland Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Cleveland or anywhere in the state of Ohio, Progent's online network support specialists can deliver expert and affordable system help the instant your company has to have it. Long experience offering online repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to repair IT problems quickly while eliminating the expense and lost productivity associated with in-person service calls.

Even if your Cleveland company relies on a regular independent consultant or maintains an in-house IT staff that can handle common network issues, Progentís Microsoft certified engineers can provide a convenient and transparent virtual extension of your local resources for situations when your regular service personnel either lack the bandwidth or the knowledge to solve unexpected system crises or particularly tough integration problems.

Details of Progent's Remote Computer Support for Cleveland
Progent's online help, Internet-based repair, system security expertise, and network management services offer companies in Cleveland or throughout the state of Ohio the greatest leverage for your IT investment. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk Call Center services and system management, Progent's experts can deliver your office world class IT support while allowing you to eliminate the expense and administration overhead of running a large internal IT organization. Key features of Progent's online help services include:

  • Immediate Phone Access to Microsoft Qualified Experts
    Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to businesses in Cleveland and is also ideal for networks in geographic areas of Ohio that have a limited supply of technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a wide selection of Microsoft support tools, technical databases, and on-going training.

  • Per Minute Rates to Reduce Costs
    Progent offers online support on a per-minute basis, so you pay only for the support you use. Progent requires no minimum fee for online help and asks for no ongoing subscription fee for support services delivered during regular business hours. This protects you from facing big bills for simple fixes.

  • Availability of Cisco Certified Network Design Professionals
    Progent's certified experts for Cisco can provide help from authorized professionals with experience in designing, implementing, and troubleshooting networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and protected connectivity for wireline and wireless networking.

  • Application Experts Consulting
    Progent's core consulting services include system integration, MS Exchange consulting, network security planning, and Help Desk Call Center support. Progent's Experts Team can provide world-class consulting support for specific business applications. Support offered by the Application Experts Group includes:
    Dynamics GP Support and Customization
    Microsoft Office Project and Project Online Support
    Microsoft Office Excel and Office 365 Excel Consulting and Application Development
    Microsoft Office Word and Office 365 Word Consulting
    BI Reporting Development and Training
    UNIX, Linux and Solaris Integration
    Microsoft SQL Server 2016 Software Programming and SQL Server 2014 Software Programming and Debugging
    Oracle DBA Services and Software Programming
    MySQL Management Support and Application Development
    Mac Integration
    Amazon Marketplace Web Service Software Integration

    By offering a full service centralized source for network generalists and application experts, Progent is able to deliver fast, cost-effective, and thorough IT solutions that align with the unique requirements of your business.

  • Advanced Online Access Software
    Protected online access allows Progent's support professionals to observe exactly what your customers see. This makes it easier to produce quick fixes to problems that could otherwise require an expensive onsite visit. Sophisticated online connectivity software and expert technicians together enable Progent to resolve most network problems rapidly and affordably. Progent is an industry leader in online troubleshooting and automated system analysis.

  • Support for Leading VPN Gateways
    Progent supports secure VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.

  • 24x7 Support for High Network Uptime
    For businesses with mission-critical applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum network uptime.

  • Help Desk Outsourcing
    Progent's Help Desk support programs are intended specifically for budget-constrained companies whose clients require immediate recourse to a Help Desk service with effective telephone support and complete escalation ability.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical expertise, fine tuned support tools, and familiarity with enterprise networking allow companies to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Entire Line of Servers
    Progent can provide world-class expertise for Microsoftís popular server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment help, Windows Server 2008 support, Windows 2003 upgrades, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange 2003 Server moves, plus SQL Server 2016 upgrades, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person visits by the minute. Consequently, you owe exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides in-person service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no initialization fee and requires no retainer for support services provided during normal business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast repairs so you won't be tempted to allow simple problems to fester.

  • Full Documentation of IT Services
    Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or local support firms who provide minimal documentation or details of services done, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service reports sent by every consultant to each customer. The discipline of detailing and archiving support activity allows more efficient support and avoids a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who wonít release vital service information.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock remote tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your IT network from stressful and costly availability disruptions.
How Does My Business Start Getting Remote Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.















© 2002- 2018 Progent Corporation. All rights reserved.