Fast and Affordable Online Troubleshooting for Cleveland Information Networks
Fast Phone Help for Cleveland SystemsFor companies located in Cleveland or anywhere in the state of Ohio, Progent offers online help for computer systems based on Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified professionals have delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve complex networking problems, as well as the services of CISA and CISSP-accredited security engineers to handle advanced security design and troubleshooting issues.

Progent's online support experts provide exceptional value because they possess the practical background and have access to the advanced technology required to solve the majority of network issues quickly. This lowers immediate costs since solutions require minimal chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your company saves additionally in incidental expenses by minimizing or avoiding network outages and associated costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support experience is especially valuable for organizations that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's pricing policy for online help is structured to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are charged only for the services that you actually get. Unlike typical remote support organizations, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and simple model for billing avoid situations where speedy. minor solutions somehow end up as large bills. Progent's penchant for disposing of problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of customized tools and proven methodologies which ensure the maximum degree of efficiency for online technical support and troubleshooting for computer networks of all sizes. Progent provides secure VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's online support team to link to your network without compromising system security.

Progent's sophisticated technical support reporting system stores thorough histories for the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of services delivered to every customer by every Progent engineer. This database of trouble tickets and resolutions is stored as a readily searchable support database that permits Progent's remote technical engineers to share their experiences with the whole team to ensure that the quality of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with key vendors such as Cisco and Microsoft open up other extensive technical knowledge bases and allow quick response from vendors' internal support staff so Progent's online consulting experts can determine optimal solutions promptly.

Remote services available from Progent to customers in Cleveland and anywhere in the state of Ohio include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's top corporations. The ProSight line of network management outsourcing services covers all key areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the complete threat progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with legal and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so all potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's preparedness to block or recover rapidly after a ransomware attack. Progent will consult with you personally to collect information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract information technology projects. Billing charges for ongoing consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology allows customers to execute major projects within budget and on time. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for organizations who lack the money or time to assemble and manage an internal Help Desk but who want fast response from an effective Help Desk with professional phone support as well as the expertise to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Help Desk is designed for bigger businesses and operates as a seamless supplement to your established Call Center organization. Progent's Virtual Help Desk can operate as a an escalation alternative to handle the toughest network problems, or be available in those circumstances when your ordinary support engineers are overwhelmed.

    Progent's Call Center staff of experienced network professionals provides your customers in Cleveland or anywhere in the state of Ohio immediate communication with a reliable support resource with substantial background delivering phone support and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk perception as a crucial contributor to company performance, and Progent's aim is to solve instead of just document network problems.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Team can supply online advanced consulting expertise and training in special business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, custom programming, and training offerings, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Cleveland, or anywhere in the state of Ohio, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to accommodate your environment so that your IT support is proactive and automated. By detecting looming issues before they grow into full-scale emergencies, system monitoring can head off inconvenient and expensive information system crises. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or networks based on a variety of OS platforms.
How Your Cleveland Company Can Contact Progent's Online Service Experts
To contact Progent about emergency online expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Cleveland or throughout the state of Ohio, Progent's phone-based network support specialists can deliver professional and economical IT help the moment your company requires it. Long experience delivering online repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity tools to repair network problems rapidly while eliminating the expense and lost time associated with in-person support calls.

Even if your Cleveland business works with a local freelance support technician or employs a full time organization that know how to handle common network issues, Progentís Microsoft certified engineers are available to offer a convenient and transparent remote extension of your on-site resources for situations when your regular service personnel either don't have the availability or the experience to address sudden system crises or especially complex integration problems.

Benefits of Progent's IT Support for Offices in Cleveland
Progent's remote network troubleshooting services enable your Cleveland company to have the advantages of timely, expert IT support without the cost of managing a full-time IT organization. Your network will derive greater strategic worth by being increasingly reliable, efficient, and protected. Advantages to your company include:

  • Convenient remote expansion of your local IT resources
    For most companies in Cleveland or anywhere in Ohio, nearby computer service resources, whether made up of freelance consultants or a full-time maintenance staff, can resolve the majority of technical issues. On the other hand, IT crises sometimes strike when your regular support personnel are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your onsite support people. In these instances, Progent's on-call support experts provide an easy, quick, and affordable way to augment your local resources and to pass on valuable information to increase your ability to deal with downstream problems locally.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller organizations often depend on individual freelance consultants. Although freelance service people carry less overhead than larger support companies and can often charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the lack of fallback help may require your business to go without assistance during an IT crisis. As your company expands, system downtime and problems with critical applications are more expensive. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of reserve support expertise to insure your IT system stays up and running.

  • Create a Solid Foundation for Seamless Expansion
    Organizations often start with an IT architecture implemented on a shoestring budget. Lacking a proper framework, band-aid fixes often get thrown on top of a weak foundation. As a company grows, reliability and scalability problems can impede the productivity of the organization. Such poorly designed environments require careful assessment, smart strategic planning, and wide IT expertise to upgrade to a system infrastructure that can deliver the solid foundation to meet critical business demands and ease future expansion.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller offices need advice and technical training to navigate through an ever more complex maze of technology options available for promoting business success and enhancing efficiency. They do not need a network consultant who is attempting to sell a specific vendor's technology. IT consulting and product selling can lead to a situation where the recommended solution is built around a predetermined product instead of the genuine needs of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to match technical expertise with the best interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT expertise, refined remote support software, and understanding of enterprise networking allow offices to avoid the pitfalls of exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of real-world industry experience, at the forefront of IT support, executing a broad range of technical projects for an extensive mix of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This guarantees that you get not only world-class IT help, but also a consultant with field-tested methods for using computer knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises visits per minute. As a result, you pay just for delivered services. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and asks no retainer for services provided during normal working hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you will not be forced to permit less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent has little competition. Businesses who work with familiar freelance consultants or who employ in-house IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can save your information network from stressful and costly service disruptions.
How Does Our Company Start Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.















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