Remote Computer Support Services for

Even if your Cleveland company has a local independent consultant or employs a full time organization that know how to deal with common computer issues, Progent’s Microsoft certified consultants offer an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either lack the availability or the expertise to solve sudden network emergencies or especially tough integration problems.

Features of Progent's Online Network Support for Cleveland
Progent's phone help, remote troubleshooting, network security expertise, and network management services offer small companies in Cleveland or anywhere in the state of Ohio the greatest leverage for your IT budget. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk Call Center services and system management, Progent's professionals can deliver your small business enterprise-level IT support while allowing you to eliminate the cost and hassle of maintaining a large in-house IT organization. Key features of Progent's online help program include:

• Immediate Phone Contact with Microsoft Qualified Professionals
  Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to small companies in Cleveland and is also ideal for networks in geographic areas of Ohio that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Gold Partner support company, Progent has the use of a wide array of Microsoft support utilities, service databases, and continuing education.

• By the Minute Billing to Reduce Expenses
  Progent offers remote support on a per-minute billing plan, so you pay only for the support you use. Progent requires no minimum charge for online help and imposes no monthly subscription fee. This saves you from facing big invoices for quick fixes.

• Availability of Cisco Network Architecture Experts
  As a Registered Partner for Cisco Systems, Progent can provide the services of authorized specialists with skill in planning, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a CCIE or CCNP to show you how to build high-speed, high-availability, and protected connectivity for fixed and mobile networking.

• Application Specialists Group
  Progent's core support services include technology integration, MS Exchange consulting, system security planning, and Help Desk outsourcing support. Progent's Experts Team can provide world-class consulting expertise in critical application areas. Help offered by the Application Experts Team covers:
  • Microsoft Dynamics Great Plains Support and Customization
  • Microsoft Customer Relationship Management Help
  • Microsoft Office Project Training
  • MS Excel Programming
  • Microsoft Office Support
  • Crystal Reports, Microsoft Office Access, and FRx Consulting
  • UNIX, Linux and Sun Solaris Help
  • Apple Macintosh Integration
  By providing a full service one-stop source for IT generalists and specialists, Progent is able to deliver fast, affordable, and thorough information technology solutions that address the special requirements of your business.

• State of the Art Online Access Software
  Secure online connectivity allows Progent's service experts to observe precisely what your customers see. This makes it easier to find fast fixes to problems that could otherwise require a costly personal visit. Sophisticated online connectivity software and experienced engineers combine to enable Progent to resolve most IT issues rapidly and affordably. Progent is a pioneer in online support and automated network monitoring.

• Compatibility with Leading VPN Products
  Progent can provide secure Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.

• 24-hour Service for High System Uptime
  For small companies with mission-critical applications, Progent can provide 24x7 online technical services. Combined with remote 24x7 network monitoring based on Microsoft's MOM platform, this offering can help ensure maximum network availability.

• Help Desk Services
  Progent's Help Desk Call Center programs are designed especially for budget-constrained small offices whose workers need instant recourse to a Help Desk Call Center with expert phone support and full escalation capability.

Benefits of Progent's Network Help for Small Organizations in Cleveland
Progent's online support services allow your City# small business to experience the advantages of timely, enterprise-class network support without the expense of managing a full-time IT organization. Your network will derive greater business value by becoming increasingly available, efficient, and secure. Advantages to your business include:

• Convenient virtual extension of your local support resources
  For most small businesses in Cleveland or anywhere in Ohio, local computer support providers, whether consisting of freelance consultants or a full-time IT staff, can handle typical technical problems. On the other hand, IT crises might occur when local resources are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your onsite support personnel. In these instances, Progent's on-call support experts give you an easy, fast, and economical solution to augment your regular help and to convey useful knowledge to increase your capability to resolve future issues in-house.

• Reduced Reliance on Freelance Service Providers
  For IT maintenance, small businesses commonly depend on independent freelance consultants. While freelance service people carry smaller internal costs than larger consulting organizations and can often charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, sick, on a trip, or in class, the lack of backup help may require your business to wait for assistance during an IT crisis. As your network expands, system downtime and trouble with vital software are more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a dependable source of backup service expertise to make sure your IT system is always up and running.

• Build a Solid Basis for Seamless Expansion
  Small companies often start with an information system created on a modest budget. Lacking a robust infrastructure, band-aid repairs often get thrown onto a weak foundation. As a network grows, reliability and scalability issues can impede the success of the business. These poorly designed systems require careful analysis, smart strategic planning, and broad-based technical knowledge to evolve to a system architecture able to provide the solid foundation to handle current business requirements and ease future growth.

• Work with Solution Providers Instead of Technology Resellers
  Small organizations need guidance and technical training to negotiate an increasingly complicated maze of product options available for promoting business success and enhancing productivity. They hardly need a network consultant who is attempting to earn a commission on a specific vendor's technology. IT consulting and product sales can result in a situation where the recommended solution is designed around a predetermined product instead of the genuine requirements of a small business. Progent avoids these conflicts by selling only services instead of products. This enables Progent to match technical expertise with the real interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, range of technical knowledge, refined remote support software, and familiarity with enterprise networking allow small offices to avoid the pitfalls of exclusive dependence on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

• In-depth Knowledge of Microsoft's Complete Range of Servers
  Progent offers world-class support for Microsoft’s popular server platforms with services such as Microsoft Windows Server 2003 help, Windows Server 2000 upgrades, Windows NT Server upgrades, Microsoft Exchange Server 2003 expertise, Microsoft Exchange 5.5 Server and Microsoft Exchange Server 2000 moves, and SQL 2005 support.

• Best Practices
  Progent’s team of Microsoft and Cisco certified consultants average longer than ten years of real-world professional experience, at the forefront of network support, performing a wide range of technical projects for a large array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This means that you get not only expert IT skills, but also a support engineer with proven methods for applying computer knowledge to fix real-world IT problems quickly.

• Value Pricing
  Progent's pricing model is to charge for remote support and in-person visits by the minute. Consequently, you pay only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no minimum charge and requires no monthly commitment. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you won't be forced to allow minor problems to fester.

• Full Records of IT Services
  Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or small support firms who offer scant documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation sent by each consultant to each client. The practice of detailing and organizing service records results in more efficient support and eliminates a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who won’t let go of the keys to the kingdom.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent has little competition. Businesses who utilize familiar independent service providers or who employ in-house support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more robust, protected, and productive.

• Remote Server Monitoring with Microsoft Operations Manager
  Progent is one of the few consulting firms to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. This package causes your computer maintenance to be proactive instead of reactive. By uncovering possible problems before they cause downtime, network monitoring can save your IT network from painful and expensive availability losses.

How Does My Business Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for IT support, go to Immediate Emergency Support.