Fast Remote Help for Cleveland Information Networks
Immediate Remote Technical Support for Cleveland NetworksFor companies located in Cleveland or anywhere in the state of Ohio, Progent offers online help for computer systems based on Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified professionals have provided online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, as well as the services of CISSP and CISM-certified security engineers to handle high-level security architecture and diagnostic issues.

Progent's remote support engineers offer excellent value due to the fact that they have the practical background and have access to the sophisticated tools required to solve most network problems quickly. Efficient support reduces immediate expenses because solutions require fewer chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization saves even more with indirect expenses by minimizing or avoiding network outages and associated costs stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote consulting expertise is especially valuable in environments that rely on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing policy for online help is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed only for the services that you actually get. In contrast to typical online support organizations, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing eliminate situations where speedy. minor fixes manage to turn into major bills. Progent's penchant for dealing with technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of customized technologies and proven methodologies that allow the maximum level of effectiveness for remote help and repair for computer networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's remote service group to connect to your environment without breaching network security.

Progent's advanced technical support database system includes thorough histories for all support that Progent's clients have been provided. Progent's team service personnel have access to the records of support delivered to each client by every consultant. This archive of problems and resolutions is organized as an easily accessible internal knowledge base that permits Progent's remote technical engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and working relationships with important industry leaders including Cisco and Microsoft make available additional vast technical databases and permit quick access to manufacturers' internal support staff so Progent's remote service experts can find the most efficient solutions in the least time.

Online technical services offered by Progent to companies in Cleveland and anywhere in the state of Ohio include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology used by many of the industry's top corporations. The ProSight series of IT management outsourcing services addresses all key aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the complete threat progression including blocking, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, applications and VMs that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to provide web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, optimize and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that require critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's preparedness to stop or recover quickly from a ransomware attack. Progent will consult with you personally to gather information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery environment that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects. Billing charges for longer-term consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these important fields of information technology allows customers to execute critical projects economically and on time. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Call Center support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are designed for businesses who lack the budget to build and maintain an in-house Call Center but who need quick communication with a reliable Help Desk with proficient phone assistance as well as the ability to escalate complex problems to high-level consultants.

    Progent's Help Desk consulting services can aid you in creating an efficient new Help Desk Call Center or enhancing your current one, selecting or enhancing Call Center application software to handle the special needs of your business, or adding occasional online staff to reinforce your existing Call Center resources to handle demanding situations such as software migrations, mass updates, or installing new business software.

    Progent's Help Desk staff of experienced information technology experts gives your customers in Cleveland or anywhere in the state of Ohio quick access to an effective network service resource with years of background offering phone support and online troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center recognition as a key enabler of business success, and Progent's target is to solve and not just document technical problems.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff offers remote and in-depth engineering support and education in specific application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also offers expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, programming, and training services, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Cleveland, or anywhere in the state of Ohio, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager for your environment so your computer maintenance is proactive and automated. By exposing emerging issues before they result in network outages, system monitoring can minimize stressful and expensive network crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments that incorporate a combination of OS platforms.
How Your Cleveland Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and startups in Cleveland or anywhere in the state of Ohio, Progent's phone-based computer support engineers are ready to deliver expert and cost-effective system help whenever your business needs it. Long experience delivering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to solve IT problems rapidly while avoiding the expense and lost productivity associated with in-person service visits.

Even if your Cleveland office has a local freelance consultant or maintains an in-house organization that can handle ordinary network issues, Progentís Microsoft certified consultants are available to provide an easy and transparent virtual expansion of your local resources in cases when your regular IT support personnel either don't have the availability or the knowledge to deal with unexpected network crises or particularly complex integration problems.

Benefits of Progent's Network Help for Businesses in Cleveland
Progent's remote network troubleshooting services allow your Cleveland business to enjoy the benefits of timely, enterprise-grade network support without the expense of maintaining a full-time IT staff. Your information system will derive greater business worth by becoming more reliable, productive, and protected. Benefits to your company include:

  • Seamless virtual expansion of your on-site IT resources
    For most businesses in Cleveland and throughout Ohio, nearby network service resources, whether represented by outside consultants or an in-house IT staff, can handle typical technical issues. However, IT crises sometimes occur when local support personnel are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your onsite service technicians. In these cases, Progent's on-call service experts provide an easy, quick, and economical solution to augment your local resources and to transfer useful information to increase your capability to deal with future issues in-house.

  • Less Reliance on Freelance Service Providers
    For IT support, smaller organizations often rely on individual freelance service providers. While freelance consultants carry smaller overhead than larger service companies and can often charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in class, the absence of fallback help may require your company to go without help during an emergency. As your network expands, network downtime and problems with vital applications are more costly. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides an on-call source of backup support expertise to make sure your IT system stays available.

  • Build a Solid Foundation for Seamless Expansion
    Companies typically start with an information architecture implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes can get piled onto a weak foundation. As a network grows, reliability and expandability issues can hinder the productivity of the business. Such badly designed environments require proper analysis, smart strategic planning, and extensive technical knowledge to evolve to a system architecture that can deliver the stable foundation to handle vital business requirements and simplify future growth.

  • Work with Solution Providers Instead of Product Sellers
    Smaller offices need guidance and technical education to negotiate an increasingly complicated maze of product alternatives capable of accelerating business success and improving productivity. Businesses do not need a computer consultant who is motivated to resell a certain vendor's technology. IT consulting and product sales can result in a situation where the recommended solution is designed around a profitable technology instead of the genuine requirements of a client. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to align IT consulting with the best interests of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT knowledge, refined support software, and understanding of enterprise networking enable businesses to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Full Line of Servers
    Progent can provide in-depth expertise for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 integration, Microsoft Windows 2003 maintenance, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus SQL Server 2016 upgrades, Microsoft SQL Server 2014 support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site visits by the minute. As a result, you are billed just for received services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and requires no retainer for support services delivered during regular business hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for quick fixes so you will not be tempted to allow simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Businesses who utilize trusted freelance consultants or who maintain internal IT staffs benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, secure, and efficient.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock network tracking services based on MS Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By uncovering possible issues before they result in downtime, network monitoring can save your information network from painful and expensive availability disruptions.
How Does Our Company Start Getting Online Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.















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