Overview of Progent's Consulting Expertise for BlackBerry Technology
RIM BlackBerry Consulting and Support ExpertiseWireless connectivity to messages, contacts, calendars, and the web is a critical feature of information systems for businesses of any type. RIM BlackBerry handhelds are among the most powerful solutions for achieving location-independent communications. However the infrastructure needed to support RIM BlackBerry handhelds has become significantly more complex as the demand for fault tolerance and and air-tight security has increased. Progent's RIM certified consultants specialize in delivering small companies enterprise-class IT support and technical services that are affordable and efficient.

As a Microsoft Gold Partner with years of experience consulting on Exchange Server, Progent can give you access to in-depth assistance in incorporating RIM BlackBerry and Microsoft technology by delivering services such as Microsoft Exchange 2010 Server support and by providing complementary services such as Microsoft Lync Server integration and Microsoft Office Communications Server support to help control IM and Presence. Progent's Microsoft SQL 2016 integration consultants and MS SQL Server 2014 experts can set up and troubleshoot your SQL database system to work efficiently with BES Server, and Progent's Microsoft System Center Data Protection Manager experts can assist you to develop backup and restore processes to safeguard your data and minimize productivity loss in case of a breakdown of your messaging solution.

Progent also retains a staff of Cisco qualified CCIE network consultants who are available online to offer advanced assistance for architecting and repairing your IT network infrastructure so it accommodates your BlackBerry solution with enterprise levels of resilience, scalability, protection, and manageability. CCIEs are elite networking consultants who earn this prestigious status only by completing thorough testing by Cisco. CCIEs can resolve even the most complicated problems associated with network design, integration, troubleshooting, and service.

Integration Expertise for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines management and support of BlackBerry smartphones, offering a single solution for controlling key tasks like smartphone deployment, updates, and deactivation and also offering a solid infrastructure for security and high availability. BlackBerry Enterprise Server (BES) supports seamless communication between Exchange Server, Novell GroupWise, or IBM Lotus Domino email platforms and BlackBerry smartphones and supports wireless synchronization.

BlackBerry Enterprise Server Integration Assistance

BlackBerry Enterprise Server offers a wealth of data protection options starting with advanced data encryption of information sent between a BlackBerry wireless handset and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also permits excellent flexibility in adjusting levels of protection to match the specific needs of your mobile network. Progent's BlackBerry certified consultants can assist you to select powerful security functions and enable them wirelessly. Samples of these over-the-air selectable security features are:

  • Disable a device
  • Erase information from a lost or stolen device
  • Lock out Bluetooth
  • Activate built-in protection against malware

BlackBerry Enterprise Server also offers versatility in selecting how to prevent users from loading or running unsecure or prohibited software. Progent can assist you to choose protective techniques like:

  • List precisely what programs are permitted on the device
  • Prevent third-party applications from allocating non-volatile memory on the BlackBerry device
  • Select what resources third-party applications can use on the BlackBerry device
  • Restrict the kinds of access external applications running on the smartphone can establish
  • Prevent all external software from being installed or executed on the BlackBerry device

How Progent Can Help Your Business to Maintain and Support Your BlackBerry Environment
Progent can deliver an experienced engineer who has been awarded certifications from Research in Motion in all key aspects of BlackBerry integration. Progent's BlackBerry consulting services span areas from troubleshooting synchronization issues to architecting wireless workforce solutions based on BlackBerry BES Server. These BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry ExpertsProgent's BlackBerry Certified Support Specialist can help your company to carry out common technical functions including setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters, changing user profiles, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your company email solution. Progent's certified service professionals can in addition help your company to troubleshoot a broad range of issues concerning synchronization, handset recognition, email reconciliation, web access, wireless connectivity, IM, PC application installation, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide online technical assistance for small office networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your wireless support costs at a minimum and, by dealing with problems promptly, optimizes the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and support the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can assist you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run important tasks such as troubleshooting enterprise activation problems, registering and deleting BlackBerry device clients, activating passwords, configuring over-the-air software loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry-certified engineers can also assist you to operate management tools like the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and using WiFi for activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry BES environment and assist you to select and install appropriate security options.

Progent's Microsoft-certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Exchange infrastructure for operating smoothly with BlackBerry BES Server or move your BlackBerry system to the most recent version of Exchange Server.

Contact Progent for Support from a RIM BlackBerry-Qualified Consultant
To ask Progent about consulting assistance for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or visit Contact Progent.

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