Enterprise-class Remote Consulting Services for BlackBerry Technology
RIM BlackBerry Online Troubleshooting HelpSafe and dependable connectivity from smartphones to email platforms like Microsoft Exchange Server, Domino, or Groupwise is now a strategic requirement for businesses of any type who want to maximize productivity. Research in Motion's BlackBerry devices and the BlackBerry Enterprise Server (BES) are some of the premiere technologies for enabling and managing mobile connectivity. However, maintaining productive BlackBerry systems is increasingly challenging because of the advanced tools available to meet the demand for world-class security and non-stop operation. Progent's BlackBerry certified consultants are expert at delivering remote consulting and support expertise for BlackBerry systems, lowering support costs and resolving problems faster than is feasible via ordinary on-site service providers.

Progent has a large group of remote engineers qualified to maintain networks that include products from all popular suppliers. (Refer to technical certifications of Progent's engineers.) Progent's Cisco-certified CCIE network engineers can assist your company to manage complex issues with your network environment. Progent's Apple qualified experts can assist your business to integrate Macs with your wireless connectivity environment and can provide expertise with iPhone and iPad integration. Progent's Linux engineers can offer help for managing application servers based on various distributions of Linux including RedHat, SUSE, Debian GNU/Linux, CentOS Linux, Ubuntu, Mandriva Linux, PCLOS, fedora, and Gentoo. This breadth of practice areas allows Progent to act as a one-stop source for all IT consulting needed in multi-platform networks and eliminates the finger-pointing that small businesses commonly encounter when trying to find technical help.

Progent's IT security consultants have earned prestigious security accreditations such as GIAC and Information System Security Architecture Professional. Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small businesses include a pair of ultra-affordable security inventory scanning service packages that enable small companies to get an objective network security assessment from a Progent security engineer to determine potential weaknesses in the security posture you present on both sides of your security perimeter.

Consulting and Technical Support Services for BlackBerry Enterprise Server (BES)
Research in Motion's high-end platform for managing large collections of BlackBerry wireless handsets is the BlackBerry BES Server. This sophisticated tool enables Microsoft Exchange Server, Lotus Domino, or Groupwise clients to send and receive messages that are encrypted in transit to ensure maximum data protection. BES Server also simplifies a wide selection of critical management tasks ranging from BlackBerry configuration and upgrades to wireless security and fault tolerance.

BlackBerry Enterprise Server Configuration Assistance

Progent's BlackBerry-certified engineers can assist you to utilize RIM BlackBerry BES Server to do basic jobs such as:

  • Deploy and manage applications
  • Plan smartphone, program, and policy updates
  • Update BlackBerry smartphone software wirelessly
  • Manage client settings with BES Server's vast selection of policies

Progent's BlackBerry-certified consultants can also help you to use BlackBerry BES Server to perform key procedures not supported by the entry-level BlackBerry BES Server Express. These tasks include:

  • Install and support BES Server's high-availability architecture based on virtual servers
  • Install BlackBerry devices remotely
  • Set specialized management roles
  • Monitor and report on the overall health of your BlackBerry system

Expert RIM BlackBerry Technical Support Offered Remotely from Progent
Progent's authorized RIM BlackBerry support specialists are accessible remotely to provide prompt assistance to businesses in the Colorado Springs region or anywhere in the state of Colorado. Progent's seasoned remote consulting experts have helped IT organizations solve computer problems and cut IT service expenses in each state in the country and built a substantial following of satisfied customers. (Refer to Progent's client testimonials.)

Progent can provide remote help for a broad selection of technologies associated with RIM BlackBerry products such as synchronization, configuration with Exchange, managing BlackBerry BES Server, and improving wireless security. Important RIM BlackBerry certifications earned by Progent's consulting professionals include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, tracking, and maintaining one or multiple BlackBerry BES Servers in an email system powered by Microsoft Exchange Server. Progent's BlackBerry-certified engineer has support skills in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can show you how to add and remove BlackBerry smartphone clients on Exchange Server and Active Directory, configure, monitor, and administer BlackBerry BES Server, administer BlackBerry smartphones and user accounts, archive and support storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, install push and pull access control lists, manage Exchange Server data flow, create, update, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce management reports based on SNMP data.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a number of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help you to design, deploy, validate, repair, and document a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class consulting support services for BlackBerry include business and technology needs analysis, solution design, installation strategy and execution, performance tuning, configuration of a fault-tolerant environment, information backup and disaster recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional goals and to design a mobile wireless environment that fits within your information technology budget and aligns with your business strategy. Progent can clarify the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network architecture's ability to accommodate a BlackBerry Enterprise Server, assist you to determine which management approach and equipment match your requirements, and analyze your messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed choices concerning options for software versions, processors and storage, network architecture, and application set up.

To optimize network security, Progent's BlackBerry-certified consultant can assist your company to select and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-certified security specialists to run company-wide security vulnerability and compliance validation and suggest improvements to account for your BlackBerry solution.

Call or Email Progent for Help from a BlackBerry-Certified Professional
In order to get in touch with Progent about engineering assistance for BlackBerry mobile wireless technology, phone 1-800-993-9400 or see Contact Progent.
















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