Fast and Affordable Online Help for Colorado Springs Information Networks
Urgent Online Help for Colorado Springs SystemsFor businesses located in Colorado Springs or anywhere in Colorado, Progent provides remote support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified engineers have provided remote support to companies in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure issues, as well as the services of CISSP and CISM-certified security engineers to help with advanced security design and diagnostic jobs.

Progent's online technical support engineers offer exceptional value because they possess the real-world background and have access to the advanced technology required to resolve the majority of information system problems rapidly. Efficient support lowers immediate expenses because service calls use up minimal billable consulting minutes. Remote help also avoids the expense of sending an engineer to your location. Your company saves additionally in indirect expenses by reducing or avoiding network downtime and related losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's advanced online consulting know-how is especially important for organizations that are dependent on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's billing policy for online support is designed to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you are charged just for the support that you actually get. Unlike typical online service organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing prevent situations where quick solutions somehow end up as large tabs. Progent's skill at dealing with problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an array of customized technologies and proven processes which permit the highest level of effectiveness for online help and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's remote service group to communicate with your company's computer system without violating system security.

Progent's powerful technical support reporting application includes thorough histories describing all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of assistance delivered to every customer by any consultant. This history of issues and repairs is stored as a conveniently retrievable support database that allows Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and working associations with major industry leaders such as Cisco and Microsoft open up additional extensive technical support knowledge bases and allow quick response from vendors' internal engineering staff with the result that Progent's online consulting specialists are able to come up with optimal resolutions in the least time.

Online technical support services available from Progent to clients in Colorado Springs and throughout the state of Colorado include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the industry's top corporations. The ProSight series of IT management outsourcing services covers all key aspects of information technology including email protection, security and compliance, automated backup/recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to deliver web-based management and world-class security for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and debug their connectivity appliances such as routers, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted searching for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness to stop or recover quickly after a ransomware attack. Progent will work with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology allows clients to execute major initiatives economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Services
    Progent's Call Center service offerings for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk outsourcing services are designed for businesses who lack the money or time to build and maintain an in-house Help Desk Call Center but who need fast access to an efficient Help Desk Call Center with professional phone support as well as the ability to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Call Center consulting expertise can guide you in establishing an effective new Help Desk or enhancing your established one, identifying or enhancing Help Desk software to handle the special requirements of your corporation, or providing temporary phone support staff to reinforce your existing Call Center group during demanding scenarios such as software transitions, major upgrades, or installing new applications.

    Progent's Help Desk Call Center team of veteran information technology experts offers your customers in Colorado Springs or anywhere in the state of Colorado quick access to an efficient support resource with years of background providing telephone-based help and remote repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center the reputation as a key driver of company efficiency, and Progent's target is to fix instead of merely report technical problems.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Team offers remote advanced engineering support and training in special application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. For more information about Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Colorado Springs, or anywhere in the state of Colorado, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can adapt SCOM for your business so that your IT maintenance is proactive rather than reactive. By detecting emerging problems before they expand into downtime, automated monitoring can minimize inconvenient and expensive network crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or environments that incorporate multiple OS platforms.
How Your Colorado Springs Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Colorado Springs or throughout the state of Colorado, Progent's online computer support engineers are ready to provide effective and affordable IT help the moment your business requires it. More than 15 years of providing remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to repair IT problems quickly while avoiding the cost and lost time associated with in-person support calls.

Even if your Colorado Springs organization has a regular freelance support technician or employs a full time IT staff that know how to deal with ordinary network issues, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual expansion of your local resources in cases when your regular service personnel either don't have the time or the expertise to address unexpected system emergencies or especially tough integration projects.

Advantages of Progent's Network Help for Companies in Colorado Springs
Progent's remote IT consulting services allow your Colorado Springs business to realize the benefits of immediate, enterprise-class network support without the expense of maintaining a full-time IT staff. Your network will acquire added business value by becoming more available, efficient, and secure. Advantages to your business include:

  • Convenient virtual expansion of your on-site IT resources
    For most companies in Colorado Springs and throughout Colorado, nearby network service providers, whether made up of independent consultants or an internal IT staff, can resolve typical technical problems. On the other hand, serious problems might strike when your regular support personnel are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your usual support people. In these cases, Progent's online service professionals give you an easy, fast, and affordable solution to supplement your local help and to convey useful knowledge to increase your ability to deal with downstream issues locally.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller companies commonly depend on independent freelance service providers. Although independent consultants carry less internal costs than larger service organizations and can afford to charge marginally less, they are often overextended, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, sick, on a trip, or in training, the lack of reserve help may require your company to wait for help during an IT crisis. As your company expands, network downtime and problems with vital applications become more costly. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a reliable source of reserve support experts to make sure your IT system remains up and running.

  • Build a Solid Foundation for Smooth Expansion
    Businesses typically begin with an information architecture created on a shoestring budget. Lacking a scalable infrastructure, band-aid fixes often get piled onto an unstable foundation. When a network grows, stability and scalability problems can impede the productivity of the business. Such poorly designed environments require proper assessment, intelligent strategic planning, and wide IT expertise to evolve to a system architecture able to deliver the stable foundation to handle vital business demands and simplify downstream expansion.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller offices require advice and technical education to negotiate an increasingly complicated maze of product options available for accelerating business success and enhancing productivity. Businesses do not need a computer engineer who is motivated to resell a certain vendor's technology. IT consulting and product sales can result in a scenario where the recommended solution is designed around a profitable product instead of the true requirements of a client. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to align technical consulting with the best interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical knowledge, refined support tools, and understanding of enterprise networking allow offices to escape the limitations associated with excessive dependence on smaller service firms, independent freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Complete Family of Servers
    Progent offers world-class support for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 upgrades, Windows 2003 upgrades, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-site help by the minute. As a result, you pay exclusively for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no minimum charge and requires no retainer for support services delivered during regular working hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick fixes so you won't be forced to permit minor problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who provide scant documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service reports transmitted by every consultant to every customer. The discipline of documenting and organizing service activity results in more effective support and avoids a variety of common problems such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock remote tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing possible issues before they cause lost productivity, network monitoring can save your information network from painful and expensive service losses.
How Does My Business Start Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.















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