Immediate Online Technical Support for Colorado Springs Computer Systems
Fast Remote Consulting for Colorado Springs NetworksFor companies located in Colorado Springs or anywhere in the state of Colorado, Progent provides online support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging networking problems, plus the services of CISA and CISSP-certified security experts to help with advanced security design and diagnostic issues.

Progent's online technical support engineers offer exceptional value because they have the practical background and have access to the sophisticated technology needed to solve most information system problems rapidly. This lowers direct costs since solutions accumulate fewer chargeable consulting minutes. Remote help also eliminates the cost of sending a consultant to your office. Your company saves even more with incidental costs by minimizing or avoiding network outages and related costs stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced online technical support know-how is particularly valuable in environments that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's billing model for remote help is designed to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you owe exclusively for the support that you actually get. Unlike typical online service companies, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing eliminate situations where fast repairs manage to end up as big bills. Progent's penchant for disposing of problems quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of customized technologies and proven processes which ensure the maximum degree of efficiency for remote help and troubleshooting for computer systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's remote service group to link to your company's network remotely without breaching system security.

Progent's powerful service database system maintains thorough documentation describing the service that Progent's customers have received. Progent's team engineers have the benefit of the history of support provided to each Progent customer by any consultant. This archive of anomalies and repairs is structured as a conveniently retrievable proprietary knowledge base that enables Progent's remote support professionals to share their experiences company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and working associations with important technology companies including Cisco and Microsoft open up other vast technical databases and allow priority access to manufacturers' internal product engineers so Progent's online consulting specialists are able to come up with the most efficient solutions in the least time.

Remote services offered by Progent to customers in Colorado Springs and anywhere in the state of Colorado include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the industry's leading corporations. The ProSight portfolio of outsourced network management services addresses all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your Progent consultant so that any looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their network. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's preparedness to stop or recover rapidly from a ransomware attack. Progent will consult with you directly to gather information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup environment that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology programs. Progent's charges for ongoing development or consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these special fields of information technology allows customers to execute major projects economically and on time. Progent's special online consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk service offerings for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are ideal for organizations who lack the money or time to support an in-house Call Center but who require fast communication with an effective Call Center with proficient telephone support as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.

    Progent's Call Center consulting support can aid you in establishing an effective new Help Desk Call Center or enhancing your current organization, identifying or modifying Help Desk Call Center application software to meet the particular needs of your corporation, or providing occasional phone support staff to supplement your existing Help Desk team to deal with high-demand events like software transitions, major upgrades, or installing new business software.

    Progent's Help Desk Call Center team of seasoned network experts gives your clients in Colorado Springs or anywhere in the state of Colorado immediate contact with a dependable technical support resource with substantial background offering phone support and online diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center the reputation as a solid enabler of business success, and Progent's aim is to solve instead of merely report network problems.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Group offers phone-based professional engineering expertise and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, customization, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information concerning Progent's expertise, customization, and education offerings, refer to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Colorado Springs, or anywhere in the state of Colorado, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your environment so that your computer support is proactive and automated. By spotting possible trouble spots before they grow into crashes, proactive monitoring can avoid inconvenient and costly information system crises. Progent can also use system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that incorporate a combination of operating systems.
How Your Colorado Springs Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Colorado Springs or anywhere in the state of Colorado, Progent's online network support engineers are ready to provide professional and affordable IT help whenever your company needs it. More than 15 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to repair computer problems quickly while eliminating the cost and lost productivity that comes with on-premises support visits.

Even if your Colorado Springs business has a local freelance support technician or employs a full time IT staff that can handle common computer problems, Progentís Microsoft certified engineers can offer a convenient and transparent remote extension of your on-site resources for situations when your regular service personnel either lack the availability or the knowledge to resolve sudden network crises or particularly complex integration problems.

Features of Progent's Remote Computer Support for Colorado Springs
Progent's online support, remote repair, network security expertise, and system management services offer offices in Colorado Springs or throughout the state of Colorado the greatest leverage for your IT budget. Whether you need one-time telephone support and Internet-based troubleshooting or ongoing Help Desk Call Center services and network administration, Progent's experts can provide your company enterprise-level IT support while permitting you to avoid the cost and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical knowledge, refined support tools, and understanding of corporate IT allow businesses to escape the pitfalls of excessive dependence on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional experience, at the forefront of network service, performing a wide variety of IT tasks for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support personnel. This means that you get not just expert technical help, but also a consultant with proven methods for applying technical knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person visits per minute. Consequently, you owe only for received services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and asks no monthly commitment for services provided during regular business hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast solutions so you won't be tempted to allow less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent faces few competitors. Businesses who utilize trusted freelance service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, protected, and productive.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock system tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can save your information network from painful and expensive service disruptions.
How Does My Business Start Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.















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