Fast and Affordable Online Troubleshooting for Colorado Springs Computer Systems
Immediate Remote Consulting for Colorado Springs SystemsFor companies located in Colorado Springs or anywhere in Colorado, Progent offers online support for computer systems powered by Microsoft, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered remote support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve complex networking problems, plus the assistance of CISSP-certified security engineers to help with advanced security architecture and troubleshooting jobs.

Progent's remote support engineers provide excellent value due to the fact that they possess the practical background and are equipped with the sophisticated tools needed to resolve the majority of information system problems quickly. This lowers direct expenses since solutions require minimal chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your office. Your organization benefits even more with incidental expenses by minimizing or avoiding system outages and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's extensive remote technical support experience is particularly important for organizations that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's billing model for remote help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are charged just for the support that you receive. Unlike typical remote support organizations, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and clean model for billing avoid scenarios where fast solutions somehow turn into major invoices. Progent's skill at solving problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of optimized tools and proven processes which permit the maximum degree of effectiveness for remote engineering help and repair for computer systems of any size. Progent provides safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the staff of Progent's online support team to link to your company's computer system remotely without violating system security.

Progent's proven service reporting application keeps comprehensive histories for all support that Progent's clients have received. Progent's team consultants have the benefit of the history of services rendered to every Progent client by any engineer. This archive of problems and fixes is structured as a conveniently accessible internal database that enables Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with major vendors such as Cisco and Microsoft make available other vast technical databases and permit quick access to manufacturers' internal engineering staff so Progent's online service experts can determine optimal resolutions promptly.

Online services available from Progent to customers in Colorado Springs and anywhere in the state of Colorado include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's leading corporations. The ProSight portfolio of network management outsourcing services addresses all critical areas of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, and infrastructure health monitoring. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and enables fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, optimize and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

Additional Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for special information technology projects. Billing charges for ongoing consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these special fields of information technology allows clients to execute critical projects economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk programs for organizations with environments that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are a convenient solution for companies who don't have the budget to create an in-house Help Desk Call Center but who need fast communication with a dependable Help Desk Call Center with proficient phone assistance as well as the ability to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and operates as a transparent extension of your established Helpdesk organization. Progent's Virtual Help Desk can serve as a an escalation option to resolve the toughest network issues, or be ready in those situations when your other service providers are swamped.

    Progent's Help Desk Call Center team of seasoned network consultants offers your computer users in Colorado Springs or anywhere in the state of Colorado quick assistance from a large network service group with extensive experience providing phone support and remote repair service for IT systems powered by Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a significant enabler of company productivity, and Progent's goal is to solve instead of just annotate IT issues.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting staff can supply phone-based and in-depth consulting expertise and training in special business application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can deliver expertise, programming, and education for Microsoft applications including Microsoft CRM, Microsoft Project, MS Word, and Microsoft Excel. To find out more information about Progent's consulting, customization, and education offerings, visit Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Colorado Springs, or anywhere in the state of Colorado, online hybrid network monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your business so that your IT maintenance is proactive and automated. By uncovering emerging problems before they expand into downtime, remote monitoring can minimize inconvenient and expensive network breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple Mac systems, Microsoft Windows systems, or environments that support a variety of platforms.
How Your Colorado Springs Business Can Contact Progent's Online Service Experts
To contact Progent about urgent online expertise with Windows, Mac OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Colorado Springs or anywhere in the state of Colorado, Progent's online network support engineers can provide effective and affordable IT support whenever your company needs it. Long experience providing online repair services has earned Microsoft Gold Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine online access technology to solve network problems quickly while avoiding the cost and lost time associated with in-person service visits.

Even if your Colorado Springs office deals with a local freelance support technician or employs a full time IT staff that know how to handle ordinary computer problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to handle unexpected network emergencies or particularly tough integration problems.

Benefits of Progent's IT Support for Companies in Colorado Springs
Progent's remote support services enable your Colorado Springs business to enjoy the advantages of timely, enterprise-grade network support without the expense of maintaining an in-house IT organization. Your information system will derive added strategic value by being increasingly available, efficient, and protected. Benefits to your business include:

  • Seamless virtual extension of your local support resources
    With most offices in Colorado Springs and throughout Colorado, nearby computer support providers, whether consisting of outside consultants or a full-time maintenance staff, can deal with the majority of network problems. However, major troubles might spring up when your regular resources are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your usual service technicians. In these situations, Progent's on-call service professionals give you an easy, quick, and affordable way to augment your regular help and to transfer useful information to improve your capability to handle future problems in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller offices commonly rely on independent freelance service providers. Although independent service people have less overhead than big service organizations and can afford to charge marginally less, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, ill, on vacation, or in training, the absence of fallback help may force your company to wait for assistance during an emergency. As your company grows, network downtime and trouble with vital applications become more costly. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a dependable source of backup service experts to insure your IT system stays available.

  • Create a Scalable Foundation for Smooth Expansion
    Organizations typically begin with an information system created on a shoestring budget. Without a robust infrastructure, band-aid fixes can get piled onto a shaky foundation. As a network grows, stability and scalability issues can impede the success of the business. Such badly built environments need careful assessment, smart strategic planning, and broad-based technical knowledge to upgrade to a network architecture able to provide the stable foundation to handle current business demands and facilitate future expansion.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller offices need advice and technical training to negotiate an increasingly complicated maze of technology options capable of accelerating business success and improving efficiency. They do not need a network engineer who is motivated to earn a commission on a specific vendor's products. Network support and product selling can lead to a scenario where the proposed solution is built around a predetermined product instead of the genuine requirements of a client. Progent eliminates these dilemmas by offering just services rather than products. This enables Progent to align IT consulting with the real interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, range of IT expertise, refined remote support software, and understanding of enterprise networking enable companies to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of real-world professional background, at the forefront of network support, performing a broad variety of technical projects for an extensive mix of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting team. This guarantees that you get not just world-class technical capability, but also a consultant with field-tested methods for applying computer knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person visits by the minute. Consequently, you are invoiced just for delivered support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no service activation fee and requires no retainer for services delivered during normal business hours. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick fixes so you won't be forced to permit less critical problems to fester.

  • Full Records of IT Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many independent consultants or local service organizations who provide scant documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation transmitted by every consultant to each customer. The discipline of documenting and archiving support records results in more efficient service and avoids a variety of common problems such as when a support client is virtually held hostage to a consultant who wonít release the keys to the kingdom.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can keep your IT network from painful and expensive service disruptions.
How Does My Business Start Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.

© 2002- 2018 Progent Corporation. All rights reserved.