Fast Online Help for Colorado Springs IT Networks
Fast Online Consulting for Colorado Springs SystemsFor organizations located in Colorado Springs or anywhere in the state of Colorado, Progent provides online help for information systems powered by Microsoft, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered remote support to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, as well as the services of CISA and CISM-accredited security consultants to help with high-level security architecture and diagnostic issues.

Progent's online support engineers offer excellent leverage due to the fact that they possess the real-world experience and have access to the sophisticated technology needed to resolve most network problems rapidly. Efficient support reduces immediate costs because service calls use up fewer billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your company benefits additionally in indirect expenses by minimizing or avoiding system downtime and associated losses stemming from business disruption, upset clients, unproductive workers, and distracted executives. Progent's advanced remote technical support expertise is particularly important for organizations that are dependent on public clouds for critical infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.

Progent's billing model for online support is structured to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you are billed only for the services that you actually get. In contrast to typical remote support firms, Progent asks for no initialization charge or minimum payments. Progent's one-minute granularity and simple policy for pricing prevent scenarios where fast repairs manage to end up as major invoices. Progent's penchant for handling technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of customized tools and proven methodologies which promote the maximum level of effectiveness for remote engineering help and repair for computer networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's Technical Response Center to link to your company's system without compromising corporate security.

Progent's advanced service reporting application maintains detailed records describing all support that Progent's customers have been provided. Progent's authorized consultants have access to the details of assistance rendered to each Progent client by every consultant. This archive of trouble tickets and responses is organized as a readily exploitable internal database that permits Progent's online support professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support services improves over time. Progent's high-level accreditations and formal relationships with major industry leaders such as Cisco and Microsoft open up additional extensive support databases and permit fast response from vendors' in-house support staff with the result that Progent's online service experts are able to determine optimal resolutions quickly.

Online support provided by Progent to customers in Colorado Springs and throughout the state of Colorado include:

Additional Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special IT programs. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based online consulting services include:
  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for businesses with networks based on Microsoft, Cisco, Mac OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are well suited for businesses who lack the resources to assemble and manage an internal Help Desk Call Center but who require fast response from a dependable Call Center with professional phone assistance plus the ability to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Call Center is intended for bigger businesses and serves as a seamless addition to your established Help Desk team. Progent's Virtual Call Center can act as a an escalation resource to handle the most difficult technical challenges, or be available in overflow circumstances when your regular service providers are too busy.

    Progent's Help Desk Call Center staff of seasoned information technology consultants offers your computer users in Colorado Springs or anywhere in the state of Colorado rapid assistance from an effective network service group with years of background delivering phone support and remote diagnostics for computer environments based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center perception as a crucial enabler of business success, and Progent's target is to fix and not simply annotate network problems.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Group can supply online and in-depth engineering expertise and training in special application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, Word, and Microsoft Office Excel. To find out more information on Progent's consulting, customization, and education services, see Progent's Applications Experts Services.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to deliver web-based control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard Spam Filtering, Virus Blocking, Email Content Filtering and Data Leakage Prevention.

  • ProSight Active Security Monitoring (ASM) Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to to comply with regulatory standards like IPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services managed cloud backup.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Colorado Springs, or anywhere in the state of Colorado, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your business so that your computer maintenance is proactive rather than reactive. By spotting possible problems before they grow into crashes, proactive monitoring can avoid disruptive and expensive service crises. Progent can also deploy system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X environments, Microsoft networks, or networks powered by a variety of operating systems.
How Your Colorado Springs Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent online help with Microsoft Windows, Mac OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Colorado Springs or anywhere in the state of Colorado, Progent's phone-based network support specialists are ready to provide expert and cost-effective system support the instant your company requires it. Long experience delivering remote tech support has led to Microsoft Gold Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine online access technology to repair IT problems quickly while avoiding the expense and lost time associated with on-site service calls.

Even if your Colorado Springs business has a regular freelance support technician or maintains an in-house organization that can deal with the majority of network issues, Progentís Microsoft certified consultants can still provide a convenient and seamless virtual extension of your local resources in cases when your regular IT support personnel either lack the availability or the expertise to solve sudden network crises or especially complex integration projects.

Advantages of Progent's IT Support for Offices in Colorado Springs
Progent's online network troubleshooting services allow your Colorado Springs organization to enjoy the advantages of timely, enterprise-grade IT support without the cost of managing a full-time IT organization. Your network will acquire greater business value by being increasingly available, productive, and secure. Benefits to your business include:

  • Convenient virtual extension of your on-site IT resources
    For most offices in Colorado Springs or anywhere in Colorado, nearby computer service resources, whether made up of freelance consultants or an in-house maintenance staff, can deal with typical network issues. On the other hand, IT crises sometimes occur when local support personnel are too busy or unavailable, and some trouble may be associated with IT products that is unfamiliar to your usual support personnel. In these cases, Progent's online service specialists give you an easy, quick, and budget-friendly solution to supplement your regular resources and to pass on useful knowledge to improve your ability to deal with future problems locally.

  • Reduced Dependence on Individual Consultants
    For network maintenance, smaller businesses commonly rely on independent freelance service providers. While independent consultants have less internal costs than big service companies and can afford to charge marginally less, they are often stretched too thin, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in training, the lack of reserve personnel may require your company to wait for help during an IT crisis. As your company expands, network downtime and trouble with vital applications are more costly. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of reserve support expertise to make sure your IT system stays up and running.

  • Build a Scalable Foundation for Smooth Growth
    Organizations often start with an information system created on a modest budget. Lacking a robust infrastructure, slap-dash fixes often get piled onto a shaky foundation. As a company grows, reliability and scalability problems can impede the success of the organization. Such poorly designed systems need careful assessment, smart strategic planning, and broad-based IT knowledge to evolve to a network infrastructure able to offer the stable foundation to meet current business demands and facilitate downstream expansion.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller companies need guidance and technical training to negotiate an increasingly complicated maze of technology options capable of accelerating business success and enhancing productivity. They hardly need a network consultant who is trying to resell a certain vendor's technology. Network support and product sales can lead to a situation where the recommended solution is designed around a profitable technology instead of the true needs of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to match technical expertise with the real interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, depth of IT knowledge, fine tuned support software, and familiarity with corporate IT enable offices to avoid the limitations associated with exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of hands-on professional background, at the front lines of IT support, performing a broad range of IT tasks for an extensive mix of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support personnel. This means that you get not only expert IT capability, but also a support engineer with proven approaches for applying technical knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-site help by the minute. Consequently, you are charged just for received services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for services delivered during regular working hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for quick fixes so you will not be forced to allow minor problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or local service organizations who provide minimal documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports transmitted by each consultant to each client. The discipline of detailing and organizing service activity results in more effective support and avoids a slew of typical problems such as when a support client is effectively held captive to a consultant who wonít let go of vital service information.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering possible issues before they result in downtime, network monitoring can save your IT network from painful and expensive service disruptions.
How Does Our Company Start Receiving Online Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.

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