Fast and Affordable Remote Technical Support for Colorado Springs Computer Systems
Fast Remote Technical Support for Colorado Springs SystemsFor organizations located in Colorado Springs or anywhere in the state of Colorado, Progent provides online support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex networking problems, plus the services of CISSP and CISM-accredited security engineers to handle advanced security design and diagnostic jobs.

Progent's online support experts offer exceptional leverage due to the fact that they have the real-world background and are equipped with the advanced technology needed to solve most information system issues quickly. This reduces immediate expenses because service calls use up minimal billable consulting minutes. Remote help also eliminates the cost of sending a consultant to your office. Your company benefits additionally in indirect expenses by minimizing or eliminating network outages and associated losses resulting from business discontinuity, upset clients, idle employees, and distracted management. Progent's extensive online consulting experience is especially helpful for organizations that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's pricing policy for online support is structured to leverage your IT service dollar. Progent charges per minute for phone consulting, so you are charged just for the services that you actually get. Unlike many remote service organizations, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing save you from situations where fast solutions somehow end up as substantial invoices. Progent's skill at disposing of problems efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of customized technologies and field-proven processes which promote the highest degree of effectiveness for online technical support and troubleshooting for information networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's online support team to interface to your company's computer system remotely without breaching system security.

Progent's advanced technical support reporting system includes thorough records describing all service that Progent's clients have received. Progent's staff service personnel have the benefit of the details of services provided to each customer by any consultant. This history of trouble tickets and fixes is organized as a readily searchable proprietary knowledge base that permits Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support grows over time. Progent's extensive list of certifications and working associations with major vendors such as Cisco and Microsoft open up other extensive technical support databases and allow quick access to vendors' in-house engineering staff with the result that Progent's remote consulting specialists can determine the best resolutions in the least time.

Remote support provided by Progent to clients in Colorado Springs and anywhere in the state of Colorado include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's top corporations. The ProSight line of IT management outsourcing services covers all critical areas of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the entire threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to provide centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability either to block or recover quickly after a ransomware attack. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special information technology programs. Billing charges for longer-term consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these important areas of information technology allows clients to execute critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing services are well suited for businesses who lack the money or time to create an in-house Call Center but who require quick response from an effective Call Center with professional phone support as well as the expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Call Center is designed for bigger businesses and acts as a seamless reinforcement of your current Helpdesk organization. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative for the toughest network problems, or be available in overflow situations when your regular support engineers are overwhelmed.

    Progent's Help Desk team of experienced information technology professionals provides your clients in Colorado Springs or anywhere in the state of Colorado instant contact with a dependable technical support group with substantial experience offering phone support and online repair service for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center perception as a solid driver of company success, and Progent's target is to fix rather than merely document technical issues.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts Team provides remote professional consulting support and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, customization, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft Excel. To read more about Progent's consulting, programming, and education offerings, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers businesses in Colorado Springs, or anywhere in the state of Colorado, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your environment so your computer maintenance is proactive rather than reactive. By spotting possible trouble spots before they evolve into crashes, proactive monitoring can ward off inconvenient and costly information system crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments that incorporate multiple operating systems.
How Your Colorado Springs Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency online help with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Colorado Springs or anywhere in the state of Colorado, Progent's online network support specialists are ready to provide expert and economical IT help the moment your organization has to have it. Long experience offering online repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to fix IT problems rapidly while eliminating the cost and lost productivity associated with in-person service visits.

Even if your Colorado Springs company has a regular independent support technician or employs a full time organization that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent remote extension of your on-site resources in cases when your usual service personnel either don't have the time or the knowledge to address unexpected network emergencies or particularly complex integration projects.

Features of Progent's Remote Network Support for Colorado Springs
Progent's phone support, Internet-based repair, network security consulting, and system management services offer businesses in Colorado Springs or throughout the state of Colorado the greatest leverage for your IT budget. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk Call Center services and system management, Progent's professionals can provide your organization enterprise-level network support while permitting you to avoid the expense and administration overhead of running a full-service internal IT staff. Highlights of Progent's online help services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT expertise, fine tuned remote support software, and understanding of corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller service organizations, independent freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Entire Line of Server Platforms
    Progent offers in-depth expertise for Microsoftís powerful server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 support, Microsoft Windows 2003 upgrades, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 management, Exchange 2007 Server and Exchange 2003 Server migration, plus SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-site visits per minute. As a result, you owe just for received services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers on-site support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for support services delivered during normal business hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for fast solutions so you will not be tempted to permit simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or small service firms who offer minimal documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support reports sent by each consultant to every customer. The practice of documenting and organizing support records results in more efficient support and avoids a slew of common problems such as when a support customer is effectively held captive to a consultant who wonít release vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to provide round-the-clock remote monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your IT network from stressful and costly availability losses.
How Does My Business Start Receiving Online Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.















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