For small businesses and startups in Colorado Springs or anywhere in the state of Colorado, Progent's phone-based computer support engineers are ready to deliver effective and cost-effective system support whenever your business needs it. More than 10 years of offering online tech support has led to Microsoft Gold Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to repair computer problems quickly while eliminating the cost and lost time that comes with in-person support visits.
Even if your Colorado Springs company works with a regular freelance consultant or maintains a full time IT staff that know how to handle common computer issues, Progent’s Microsoft certified engineers provide an easy and seamless remote extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to address unexpected system crises or particularly challenging integration problems.
Features of Progent's Online Computer Services for Colorado Springs
Progent's phone help, Internet-based repair, network security expertise, and network administration services offer small offices in Colorado Springs or anywhere in the state of Colorado the greatest leverage for your support budget. Whether you require one-time phone help and remote network repair or full-time Help Desk outsourcing services and system management, Progent's professionals can provide your office enterprise-level IT support while permitting you to eliminate the expense and hassle of running a full-service internal IT staff. Key features of Progent's online help services include:
Fast Telephone Access to Microsoft Qualified Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to small companies in Colorado Springs and is also ideal for networks in geographic regions of Colorado that lack consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has the use of a broad array of Microsoft support utilities, technical information, and on-going education.
Per Minute Rates to Reduce Expenses
Progent provides online help on a per-minute basis, so you are billed only for the support you use. Progent has no minimum charge for online support and requires no ongoing subscription fee. This keeps you from facing big invoices for routine repairs.
Availability of Cisco Network Infrastructure Experts
As a Certified Partner for Cisco Systems, Progent can provide access to authorized specialists with expertise in designing, deploying, and managing networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you create fast, high-availability, and protected connectivity for fixed and mobile networking.
Application Specialists Group
Progent's core consulting offerings include system integration, MS Exchange Server consulting, network security planning, and Help Desk Call Center services. Progent's Application Experts group offers world-class consulting expertise for critical application areas. Help available from the Application Experts staff includes:
By providing a convenient centralized source for network generalists and specialists, Progent can deliver timely, inexpensive, and thorough information technology solutions that fit the unique needs of your company.
Sophisticated Remote Access Tools
Protected online connectivity permits Progent's support experts to see precisely what your customers see. This makes it easier to produce quick fixes to problems that could otherwise require a costly personal visit. State-of-the-art online access tools and experienced engineers combine to allow Progent to repair most IT issues quickly and economically. Progent is an industry leader in online troubleshooting and automated system analysis.
Compatibility with Leading VPN Products
Progent supports secure VPN access for gateways from leading VPN providers including Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your system remotely without weakening system security.
24x7 Support for Maximum Network Availability
For small organizations with mission-critical applications, Progent can provide 24x7 remote technical services. Combined with automated 24x7 network monitoring based on Microsoft's MOM platform, this service can help ensure maximum system uptime.
Help Desk Call Center
Progent's Help Desk Call Center programs are intended specifically for budget-conscious small businesses whose workers need instant access to a Help Desk service with expert phone support and full escalation ability.
Advantages of Progent's IT Support for Small Organizations in Colorado Springs
Progent's remote support services enable your City# small company to realize the advantages of immediate, enterprise-class IT support without the expense of managing a full-time IT staff. Your information system will derive added business worth by being more reliable, productive, and protected. Advantages to your business include:
Convenient remote expansion of your local support resources
For most small offices in Colorado Springs or anywhere in Colorado, local computer service resources, whether represented by outside consultants or an internal IT staff, can resolve the majority of network problems. On the other hand, IT crises may occur when your regular support personnel are too busy or unavailable, and some problems may be associated with technology that is unfamiliar to your onsite support personnel. In these situations, Progent's on-call support experts provide a convenient, quick, and affordable solution to supplement your local resources and to pass on useful information to improve your ability to deal with downstream problems in-house.
Less Dependence on Freelance Service Providers
For IT support, small organizations commonly rely on individual freelance consultants. While freelance consultants have less internal costs than big support firms and can often charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the lack of reserve personnel may force your company to go without help during an IT crisis. As your network expands, network downtime and problems with critical applications are more costly. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers an on-call source of backup support experts to insure your IT system remains available.
Create a Solid Foundation for Seamless Growth
Small companies typically begin with an IT architecture created on a modest budget. Lacking a strong infrastructure, slap-dash fixes often get piled onto a weak foundation. When a company grows, stability and expandability problems can hinder the success of the business. Such badly designed systems need proper assessment, smart long-term planning, and wide IT expertise to evolve to a network infrastructure able to provide the solid foundation to meet critical business requirements and simplify downstream growth.
Work with Solution Providers Instead of Technology Sellers
Small organizations require guidance and technical education to navigate through an ever more complicated array of technology alternatives capable of promoting business growth and improving productivity. These companies do not need a network engineer who is trying to sell a certain vendor's technology. Network consulting and product sales can lead to a scenario where the recommended
solution is designed around a predetermined technology instead of the genuine requirements of a small business. Progent eliminates these conflicts by offering only services instead of products. This allows Progent to match IT consulting with the best interests of clients.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, range of IT background, fine tuned remote support tools, and familiarity with enterprise networking enable small companies to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or limited in-house resources.
Proven Methodology
Progent’s staff of Microsoft and Cisco certified consultants average more than ten years of hands-on professional background, in the trenches of network service, performing a wide variety of technical tasks for a large mix of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not only expert IT capability, but also a consultant with proven methods for applying computer knowledge to resolve real-world network problems efficiently.
Value Pricing
Progent's pricing policy is to charge for phone support and on-site help per minute. As a result, you owe exclusively for received services. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no initialization charge and asks no retainer. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick solutions so you will not be tempted to allow less critical problems to fester.
Complete Documentation of IT Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small support firms who offer minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports sent by each staff member to every customer. The practice of detailing and archiving service activity results in more efficient support and eliminates a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who won’t release the keys to the kingdom.
Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent has few competitors. Companies who work with familiar freelance service providers or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and proven methodologies to make their networks more robust, protected, and productive.
24x7 Network Monitoring with Microsoft MOM
Progent is one of the few support companies to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. This package causes your computer maintenance to be proactive rather than reactive. By uncovering possible issues before they result in downtime, network monitoring can keep your IT network from painful and expensive service disruptions.
How Does My Business Start Receiving Remote Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network support, visit Immediate Urgent Support.
Progent's Microsoft and Cisco certified IT support engineers can provide a broad array of expertise concerning the core network technologies required for small company networks. Progent's baseline services include system integration, Microsoft Exchange help, data security support, and Help Desk services. Progent's Application Experts Team can supply in-depth consulting expertise in specific application fields such as ERP, MRP, accounting system customization, Customer Relationship Management, Microsoft CRM, Microsoft Project, Word, and Microsoft Excel. Progent can also supply small businesses with part-time Chief Information Officer services.
If you have a company IT system with 10 to 50 network users, Progent's computer outsourcing services save your company from over-reliance on an individual independent consultant while giving you affordable and reliable access to enterprise-class technical expertise. By providing network support help when you require it, providing advanced knowledge for critical applications, offering unique support such as 24x7 server monitoring, and billing only for support you receive, Progent offers you an economical solution for maximizing the business value of your small business information system. Progent is the intelligent way for small businesses to create and support a robust and safe information network and to benefit from fast access to the experienced consulting ordinarily available only to enterprises who are able to support a sizeable internal IT organization.
MS Live Communications Server provides IM and presence as part of a scalable, world-class package offering advanced protection, seamless compatibility with popular Microsoft products, an extendable, standards-based development platform, and compliance with regulatory mandates such as HIPAA, SOX, and GLB. Your organization can benefit from lower costs and improved operational efficiencies, increased worker productivity, and stronger IP security with this simple-to-manage, fault-tolerant solution. Effective implementations of Live Communications Server call for careful planning and consideration before installation. Progent's Microsoft-certified consultants can deliver the expertise necessary to realize all the benefits of LCS across your whole corporation.
Progent offers support services for WatchGuard Firewall security products including the Firefox X Core series of Firewalls and the Firebox VPN Gateway. Progent's WatchGuard professionals can show you how to choose, configure, and maintain a WatchGuard VPN security appliance that fits your network protection plan and is within your IT budget. Progent can also assist you to combine WatchGuard Firewall/VPN and SSL VPN products with security products from other suppliers and provide a one-stop source for network help, education, and security consulting.
Progent's background delivering Microsoft .NET support and Microsoft SQL Server consulting, and Progent's application development experience with VBasic, XML, and additional developer platforms enable Progent to create custom mission-critical programs and eCommerce environments that operate transparently with Microsoft Great Plains Software. Progent's Microsoft Dynamics GP management reporting services can show you how to create reports that allow you to track your business more thoroughly, transforming raw data into useful understanding of your business.
For large businesses, Progent can supplement internal IT staffs by offering world-class background in deploying critical Microsoft and Cisco technologies. Progent's certified experts offer Enterprise Active Directory help, Exchange Server 2003 integration, Systems Management Server (SMS) expertise, and SQL Server consulting. For the national or worldwide enterprise with branch offices in the Bay Area, Progent can act as a seamless nearby extension of enterprise IT management. Progent’s enterprise consulting services include corporate-wide security, online branch office support, network architecture, Sarbanes Oxley conformance, project management, and world-class support for multiple location network environments based on Enterprise Windows. Progent can offer on-site engineers and specialists to help with a campus move or office move, or a system designer to help with setting up or utilizing an Internet Data Center or Hosting Facility.
Progent offers San Francisco Bay Area small businesses enterprise-class network consulting as well as remote or onsite troubleshooting for networks based on Windows Server technology and Microsoft's .NET platform including MS Exchange Server 2003 and Microsoft SQL Server 2005. Progent's Microsoft and Cisco qualified network consulting experts also can provide security consulting for companies varying in size from the small office to the worldwide enterprise.
Progent's Network Help Desk Outsourcing Support Services are designed especially for small businesses who need fast access to a Help Desk Call Center with professional telephone support and full escalation options but who must work within a limited IT budget. Important components of Progent's Help Desk Outsourcing Services include: Helpdesk Phone Support,
Optional Remote Access Support, Initial System Evaluation, Expert Prioritization, Virtual Help Desk Services, By-the-Minute Billing, and Help Desk Applications Recommendation and Deployment.
Progent's pricing model is to charge for remote service and in-person help per minute. Consequently, you are invoiced just for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast fixes so you won't be forced to permit less critical problems to fester.
Progent offers customers access to consultants who have earned some of the IT industry's most prestigious certifications. Progent believes that clients have the right to know that their IT service professionals have accredited testing as well as broad real-world field experience so that Progent's customers can use Progent's service with confidence. In many cases, vendor certifications such as the Cisco Certified Internetwork Experts confers privileges for substantially better vendor assistance than is offered to non-certified service providers, allowing Progent to offer clients a better level of IT support. In other cases, recognized credentials such as CISM or CISSP for network security can help enterprise clients to show compliance with regulatory demands by engaging the services of recognized IT professionals.
Progent’s colocation center support services are designed for companies with hardware located at IDCs or data center colocation hosting sites and requiring on-demand on-site help at the collocation facility as well as off-site support from Microsoft and Cisco qualified professionals. Progent offers a full range of data center and data center and colo support services such as network topology evaluation, Windows and UNIX server installation and maintenance, tech support for server and telecommunications infrastructure, development and deployment of fault tolerant configurations, architecting and implementing layered security defenses, firewall integration and support, designing load balancing solutions, and creating high-availability server and storage cluster systems.
Progent is a Registered Cisco Partner with expert Cisco-qualified engineers available to help you to deploy or maintain Cisco network solutions. Being a Certified Partner for Cisco, Progent can provide the expertise of Progent's on-staff CCIE-qualified specialists who have expertise in designing, deploying and troubleshooting networking environments powered by Cisco technology. Because Progent is in addition a Microsoft Gold Partner and provides expert support for a broad range of business software, Progent can help you find end-to-end IT solutions that maximize the strategic benefit of your network. Cisco's industry-leading line of connectivity products supported by Progent includes PIX 500 Series and ASA 5500 Series firewalls, secure broadband and multi-function routers, Cisco Aironet wireless access points, wired and wireless voice over IP phones, Catalyst Series switches, as well as security and VPN products.
Broadwing is the first telecom company to deploy an all-optically switched backbone network delivering minimum latency and high performance. Broadwing Communications provides a rich variety of data services such as Broadwing T1, Point-to-Point T1, DS3, DSL, ISDN PRI, and Asynchronous Transfer Mode. Broadwing also offers Voice over IP service plus switched voice services. Progent has an agency agreement with Broadwing Communications and is a Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to show you how to integrate Broadwing Communications carrier services to build an enterprise-class, integrated communications infrastructure on a realistic budget.
