Fast Remote Troubleshooting for Colorado Springs Computer Systems
Fast Online Technical Support for Colorado Springs NetworksFor companies located in Colorado Springs or anywhere in Colorado, Progent provides remote technical support for information systems based on Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging networking problems, plus the assistance of CISSP-accredited security engineers to help with high-level security architecture and diagnostic issues.

Progent's online support experts provide exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated technology needed to solve the majority of information system issues rapidly. This lowers immediate costs since solutions require minimal billable minutes. Remote help also eliminates the cost of sending an engineer to your office. Your organization benefits even more in indirect costs by minimizing or eliminating system downtime and associated costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's advanced online technical support expertise is especially helpful for businesses that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's pricing policy for online support is structured to leverage your network support investment. Progent charges by the minute for phone assistance, so you are charged just for the services that you actually get. Unlike many remote support organizations, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and clean policy for billing avoid situations where quick solutions somehow end up as large invoices. Progent's penchant for solving problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of customized tools and proven methodologies that promote the maximum level of efficiency for remote technical support and troubleshooting for computer systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's remote service group to communicate with your company's system remotely without breaching system security.

Progent's sophisticated technical support reporting system stores detailed histories for all service that Progent's customers have received. Progent's team consultants have the benefit of the details of all help rendered to each Progent customer by every consultant. This archive of trouble tickets and fixes is structured as a readily retrievable internal database that enables Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and formal partnerships with important industry leaders including Cisco and Microsoft make available additional vast technical knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's online consulting experts are able to arrive at the most efficient solutions promptly.

Remote technical support services available from Progent to clients in Colorado Springs and anywhere in the state of Colorado include:

Special Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT projects. Billing charges for ongoing consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these special fields of information technology allows clients to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
  • Call Center Expertise
    Progent's Help Desk service options for companies with environments that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are designed for companies who don't have the money or time to assemble and manage an internal Call Center but who need fast access to a dependable Help Desk with professional telephone support plus the expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger companies and acts as a transparent addition to your established Helpdesk organization. Progent's Virtual Call Center can act as a an escalation option to resolve complex computer system issues, or be available in hectic circumstances when your regular support engineers are too busy.

    Progent's Call Center team of seasoned network experts gives your clients in Colorado Springs or anywhere in the state of Colorado immediate assistance from a dependable technical support group with substantial experience offering phone support and remote repair service for IT systems that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center recognition as a major enabler of company productivity, and Progent's intent is to resolve and not merely report technical issues.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting Team offers remote professional consulting support and training in special application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Project, Office Word, and Microsoft Office Excel. To learn additional information on Progent's consulting, programming, and education services, go to Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Colorado Springs, or anywhere in the state of Colorado, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to fit your business so your IT support is proactive rather than reactive. By detecting potential problems before they cause downtime, automated monitoring can minimize stressful and costly network breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft systems, or systems based on multiple platforms.
How Your Colorado Springs Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote expertise with Windows, Apple Mac, or Linux networks, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent. For organizations and startups in Colorado Springs or throughout the state of Colorado, Progent's phone-based computer support specialists can provide professional and cost-effective system support whenever your organization needs it. More than a decade of providing remote technical assistance has led to Microsoft Gold Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune online access tools to solve computer problems rapidly while eliminating the expense and lost productivity that comes with on-premises service calls.

Even if your Colorado Springs office has a regular freelance consultant or maintains an in-house organization that can handle the majority of computer issues, Progentís Microsoft certified engineers are available to provide an easy and transparent virtual extension of your local resources in cases when your regular service personnel either don't have the time or the experience to handle sudden system emergencies or especially complex integration projects.

Benefits of Progent's IT Support for Companies in Colorado Springs
Progent's online support services allow your Colorado Springs company to experience the advantages of immediate, world-class IT support without the expense of maintaining a full-time IT staff. Your network will acquire added strategic value by becoming increasingly available, efficient, and secure. Advantages to your business include:

  • Convenient remote expansion of your on-site IT resources
    For most organizations in Colorado Springs and throughout Colorado, local computer support resources, whether consisting of independent consultants or an internal maintenance staff, can resolve typical technical problems. However, major troubles sometimes occur when local resources are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your local service technicians. In these cases, Progent's online service specialists give you a convenient, fast, and affordable way to augment your regular resources and to convey useful knowledge to improve your capability to handle future issues in-house.

  • Less Reliance on Individual Service Providers
    For IT support, smaller companies often rely on independent freelance service providers. Although independent consultants have less overhead than larger service firms and can often charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the absence of backup personnel may require your company to wait for assistance during an emergency. As your company expands, network unavailability and problems with critical software are more costly. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a ready source of reserve support expertise to insure your IT system stays up and running.

  • Build a Scalable Basis for Smooth Growth
    Organizations typically begin with an information architecture implemented on a modest budget. Without a robust framework, band-aid repairs can get thrown on top of a shaky foundation. When a network grows, stability and scalability issues can impede the success of the organization. Such poorly built systems require proper analysis, intelligent long-term planning, and wide IT expertise to upgrade to a system architecture able to offer the stable foundation to handle current business requirements and ease future expansion.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller companies require guidance and technical training to negotiate an increasingly complex maze of product options available for promoting business success and enhancing efficiency. They hardly need a computer engineer who is attempting to sell a certain vendor's products. IT consulting and product sales can result in a situation where the proposed solution is designed around a predetermined technology rather than the true requirements of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to match IT consulting with the real interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, depth of IT expertise, fine tuned support software, and familiarity with enterprise networking enable companies to avoid the limitations associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

How Does My Business Begin Receiving Remote Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.

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