Immediate Remote Technical Support for Colorado Springs IT Networks
Immediate Online Support for Colorado Springs SystemsFor companies located in Colorado Springs or anywhere in Colorado, Progent provides remote help for computer systems based on Microsoft, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with challenging infrastructure issues, plus the assistance of CISA and CISM-certified security consultants to help with high-level security design and diagnostic jobs.

Progent's remote technical support experts provide excellent leverage due to the fact that they have the real-world experience and are equipped with the advanced technology required to solve most information system problems quickly. This lowers immediate expenses because solutions accumulate minimal chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your company benefits even more in indirect expenses by minimizing or avoiding system downtime and related losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced online consulting expertise is particularly helpful for organizations that rely on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for remote support is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe exclusively for the support that you actually get. In contrast to typical remote service companies, Progent imposes no startup charge or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid scenarios where quick fixes manage to turn into big invoices. Progent's penchant for handling technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of optimized tools and field-proven methodologies that promote the highest degree of effectiveness for online help and troubleshooting for computer systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the staff of Progent's remote service group to communicate with your environment remotely without breaching network security.

Progent's powerful technical support reporting application stores comprehensive histories of all support that Progent's clients have received. Progent's authorized service personnel have access to the history of support delivered to each client by every engineer. This database of issues and resolutions is structured as a quickly exploitable internal knowledge base that permits Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of certifications and close partnerships with major vendors such as Cisco and Microsoft open up other vast technical support knowledge bases and allow priority access to vendors' in-house support staff with the result that Progent's remote service experts are able to determine the most efficient resolutions promptly.

Online technical support services offered by Progent to clients in Colorado Springs and anywhere in the state of Colorado include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price services intended to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the world's top enterprises. The ProSight portfolio of network management outsourcing services covers all key facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide web-based management and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the complete malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical files, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.

Special Support Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of information technology allows clients to complete major initiatives within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for companies with networks based on Windows, Cisco, Apple Mac, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing services are intended for companies who don't have the budget to create an internal Help Desk Call Center but who require quick response from a dependable Call Center with proficient telephone support as well as the technical depth to escalate complex problems to high-level consultants.

    Progent's Help Desk consulting expertise can support you in creating an effective new Help Desk Call Center or revamping your current one, selecting or modifying Help Desk Call Center application software to handle the special demands of your corporation, or adding occasional online staff to work with your in-house Help Desk team to deal with demanding scenarios such as software transitions, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk team of veteran information technology professionals gives your computer users in Colorado Springs or anywhere in the state of Colorado rapid contact with an effective network service resource with substantial experience providing phone help and remote diagnostics for networks based on Microsoft, Cisco, Apple Mac, UNIX, or Linux components. Progent's focus is to give the Call Center recognition as a major contributor to company efficiency, and Progent's policy is to solve instead of merely record IT problems.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts Team can supply online and in-depth consulting support and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for familiar Microsoft applications including Microsoft CRM, Project, MS Office Word, and MS Office Excel. To find out more on Progent's consulting, programming, and education offerings, refer to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Colorado Springs, or anywhere in the state of Colorado, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your environment so that your IT maintenance is proactive and automated. By detecting potential problems before they result in full-scale emergencies, proactive monitoring can minimize stressful and expensive service crises. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple Mac environments, Microsoft Windows networks, or systems that support a mix of operating systems.
How Your Colorado Springs Company Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based help with Microsoft, Mac OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Colorado Springs or anywhere in the state of Colorado, Progent's online network support specialists can deliver professional and affordable IT support the moment your organization requires it. More than a decade of offering online technical assistance has led to Microsoft Gold certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access tools to solve network problems rapidly while eliminating the cost and lost time that comes with on-site service calls.

Even if your Colorado Springs office relies on a local independent support technician or maintains a full time IT staff that can deal with the majority of computer issues, Progentís Microsoft certified consultants are available to provide a convenient and transparent remote extension of your local resources for situations when your regular IT support personnel either don't have the availability or the experience to solve unexpected network emergencies or particularly complex integration projects.

Benefits of Progent's IT Support for Businesses in Colorado Springs
Progent's online technical help services allow your Colorado Springs organization to realize the benefits of timely, enterprise-level IT support without the cost of maintaining a full-time IT staff. Your information system will derive added business value by becoming more available, productive, and secure. Benefits to your business include:

  • Seamless remote expansion of your local IT resources
    For most businesses in Colorado Springs and throughout Colorado, local computer service resources, whether represented by independent consultants or a full-time maintenance staff, can take care of typical network issues. On the other hand, serious problems may strike when your regular resources are overstretched or absent, and some trouble may involve technology that is beyond the scope of your onsite support technicians. In these instances, Progent's on-call service professionals provide a convenient, fast, and affordable way to augment your local help and to transfer useful knowledge to increase your ability to handle downstream issues in-house.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller organizations often depend on independent freelance service providers. Although independent consultants carry less internal costs than larger consulting companies and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance service provider is occupied with another client, sick, on a trip, or in training, the lack of reserve personnel may require your company to wait for help during an emergency. As your company grows, network downtime and problems with vital software become more costly. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a ready source of reserve support experts to insure your IT system is always up and running.

  • Create a Scalable Foundation for Smooth Growth
    Companies typically begin with an information architecture created on a modest budget. Lacking a robust framework, slap-dash repairs can get thrown onto a shaky foundation. As a company grows, reliability and scalability issues can impede the success of the business. Such badly designed systems require careful analysis, intelligent long-term planning, and broad-based technical knowledge to evolve to a network infrastructure that can deliver the stable foundation to meet vital business requirements and ease downstream growth.

  • Work with Solution Providers Instead of Product Vendors
    Smaller organizations need advice and technical training to navigate through an increasingly complex array of product options capable of promoting business growth and enhancing efficiency. Businesses hardly need a network engineer who is trying to resell a certain vendor's technology. Network support and product sales can lead to a situation where the proposed solution is built around a predetermined technology rather than the true needs of a business. Progent eliminates these dilemmas by selling only services rather than products. This allows Progent to align IT consulting with the best interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support company and Progent's staff size, range of technical expertise, refined remote support software, and understanding of enterprise networking enable businesses to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent stands out by offering:

How Does My Business Start Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.















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