Fast Phone Consulting for Colorado Springs UNIX, Linux, or Sun Solaris SystemsFor small businesses in Colorado Springs or anywhere in the state of Colorado, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows platforms. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex connectivity problems, plus the assistance of CISA and CISM-certified security consultants to help with advanced security architecture and disaster recovery preparedness.

Progent's online support engineers represent excellent leverage due to the fact that they have the practical experience and the advanced technology to resolve most information system issues quickly. Efficient support lowers direct costs because solutions take up fewer chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization saves even more in indirect expenses by reducing or eliminating network downtime and related costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted executives.

Progent's billing policy for online help is structured to get the most out of your network support investment. Progent charges on a per-minute basis for phone assistance, so you owe just for the support that you actually get. In contrast to many online support organizations, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and clean model for billing eliminate situations where speedy. minor fixes somehow turn into substantial bills. Progent's skill at solving technical issues quickly translates into your company conserving money.

Progent's Online Service Technologies
Through years of experience, Progent has developed an arsenal of customized tools and proven methodologies which allow the highest level of efficiency for online consulting and repair for small company computer networks. Progent offers secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology permits the staff of Progent's remote service group to link to your computer system remotely without compromising corporate security.

Progent's sophisticated service database application stores comprehensive histories describing the service that Progent's customers have been provided. Progent's team service personnel have access to the details of support provided to every Progent client by any engineer. This database of anomalies and fixes is structured as a quickly exploitable support knowledge base that allows Progent's remote technical professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft make available other vast technical databases and allow priority response from vendors' in-house engineering staff with the result that Progent's remote consulting specialists are able to come up with the best solutions in the least time.

Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Colorado Springs or anywhere in Colorado or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT support, visit Immediate Emergency Support.

Phone-based Technical Services Available from Progent
Progent's phone-based technical support experts have certified skills in a comprehensive array of disciplines. This wide range of technical skills allows Progent's engineers to manage almost any crisis likely to take place in a small business network. Certifications held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To support customers with mixed-operating system networks, Progent also provides the skills of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional engineers.

Phone-based support available from Progent to companies in Colorado Springs and anywhere in the state of Colorado include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services address a wide array of computer technology such as network architecture, messaging solutions, system and operational security, UNIX and Windows integration, virtual server technologies for server hardware consolidation and simplified administration, and migration from older applications to the latest Microsoft Windows or Linux environments. Progent's group-oriented approach to resolving technical issues promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX/Linux support engineers can provide emergency remote assistance for analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:

    Major Linux versions for which Progent can provide expertise include:

  • Contact a Cisco CCIE for High-level Network Problem Solving
    Cisco Infrastructure Consultants for Colorado Springs, ColoradoThe Cisco CCIE certification is the top accreditation for network infrastructure engineers, and indicates a consultant's networking knowledge at the master level. Cisco CCIEs know how to handle even the most stubborn challenges surrounding network design, integration, maintenance, protection, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS Software network management utilities and developing alternate approaches or identifying program updates. CCIEs represent an exceptional value because their deep expertise allows them to fix even the most intractable problems quickly. In common cases, less seasoned service providers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Few consulting organizations make Cisco-qualified CCIEs available to assist small and medium sized companies. Progent offers fast telephone access to a CCIE so your company can get urgent support for complex network infrastructure problems that are crippling worker productivity but are outside the comfort zone of your local computer service resources. Progent's Cisco-qualified CCIE engineers can tie into your computer system using the latest on-line support technology in order to perform efficient, secure, and affordable analysis and remediation. Progent's CCIEs offer consulting for the entire range of Cisco's top-selling family of networking products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.

  • Authorized Microsoft Windows Experts
    Microsoft Windows Experts for Colorado Springs, ColoradoProgent's Microsoft-qualified remote service engineers can provide computer problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of support professionals who can help your company with a broad variety of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2016 migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint 2013 development, Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server 2006 migration, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server training, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a broad array of remote desktop services such as Windows 7 migration help, moving to 64-bit workstation applications, integrating Office 2010, and automating workstation deployment.

  • CISM and CISSP Certified System Security Consultants
    CISSP Qualified System Security Professionals for Colorado Springs, ColoradoProgent's qualified CISSP, ISSAP, and CISM network security engineers can provide a variety of security solutions that can improve the defenses of your UNIX, Linux, Solaris, Mac or Windows environment against assaults or assist your business to recuperate rapidly following a serious penetration. Security solutions offered by Progent include: comprehensive security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recovery from virus and worm attacks; installing firewalls; establishing secure mechanisms for remote and mobile access; securing your email infrastructure against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote consulting to help companies of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that utilize physical resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract projects that small companies often request. Billing rates for longer-term development or consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these important fields of information technology enables clients to execute major projects economically and on time. Progent's project-based online consulting services include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center service options for small and midsize companies with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Call Center outsourcing support services are a convenient solution for smaller businesses who don't have the money or time to assemble and manage an internal Call Center but who want fast access to an effective Help Desk with professional telephone support plus the technical depth to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for larger companies and operates as a seamless addition to your current Helpdesk resources. Progent's Virtual Call Center can act as an escalation option for the toughest technical challenges, or be available in hectic instances when your regular support engineers are swamped.

    Progent's Call Center consulting services can support you in building an efficient new Help Desk Call Center or revamping your existing organization, identifying or enhancing Help Desk Call Center software products to meet the particular requirements of your company, or adding temporary phone support personnel to supplement your existing Call Center group to handle high-demand scenarios like software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of veteran network professionals offers your computer users in Colorado Springs or anywhere in the state of Colorado fast access to an effective technical support group with substantial background providing phone consulting and remote troubleshooting for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk recognition as a solid contributor to business success, and Progent's goal is to fix instead of just document IT issues.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Consulting Group can supply online and in-depth consulting expertise and education in specific business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for popular Microsoft applications including CRM, Microsoft Office Project, MS Word, and Microsoft Office Excel. To read additional information about Progent's expertise, customization, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

    Progent's Apple Mac experts can promote the imaginative components of Macintosh environments by delivering phone-based help support and education in graphics, audio, and motion video. Progent's support professionals offer expertise in a variety of Apple Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common procedures like scanning or digitizing audio or video or setting up an audio/video production studio.

    Remote Network Monitoring Services
    Progent offers companies in Colorado Springs, or anywhere in the state of Colorado, online network monitoring services based on Microsoft Operations Manager network monitoring, enhanced by Progent to accommodate your business so that your computer support is proactive and automated. By spotting emerging problems before they result in downtime, system monitoring can head off disruptive and expensive network crises. Progent can also assist with network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or systems that support a combination of platforms.

How Your Colorado Springs Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent.















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