Fast Phone Support for Colorado Springs UNIX, Linux, or Solaris SystemsFor small and midsize businesses located in Colorado Springs or anywhere in Colorado, Progent provides help for networks based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for complex connectivity problems, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security design and disaster recovery planning.

Progent's remote technical support services represent excellent value because they are equipped with the real-world experience and the sophisticated technology to solve most information system problems quickly. Efficient support lowers immediate costs since solutions accumulate fewer chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your organization saves even more with incidental expenses by reducing or avoiding network downtime and associated costs due to business disruption, upset customers and vendors, idle workers, and distracted executives.

Progent's billing model for remote support is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are invoiced only for the support that you actually get. In contrast to typical remote support companies, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and clean model for billing save you from situations where speedy. minor repairs manage to turn into substantial tabs. Progent's penchant for dealing with problems efficiently results in your company conserving cash.

Progent's Online Technical Support Technologies
Over the years, Progent has developed an array of optimized tools and field-proven processes that ensure the highest level of efficiency for online help and repair for small company computer systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to interface to your environment remotely without violating corporate security.

Progent's highly evolved service database application keeps detailed records for all support that Progent's clients have received. Progent's team service personnel have access to the details of assistance rendered to each client by any engineer. This database of problems and resolutions is structured as an easily accessible proprietary database that allows Progent's remote technical professionals to share their knowledge with the whole team to make sure that the quality of Progent's support services grows daily. Progent's high-level certifications and close relationships with major industry leaders including Cisco and Microsoft permit access to other vast support knowledge bases and allow quick access to manufacturers' internal product engineers so Progent's remote consulting specialists can come up with the most efficient solutions quickly.

Initiate Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Network Help from Progent
To get started with Progent's phone support in Colorado Springs or anywhere in Colorado or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Urgent Support.

Remote Network Support Services Available from Progent
Progent's phone-based technical service professionals have advanced credentials in a comprehensive set of disciplines. This wide range of technical skills allows Progent's consultants to handle virtually any emergency likely to crop up in a small company information system. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.

To support companies with mixed-OS environments, Progent also offers access to engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, Certified Information Systems Security Professional specialists, and ISSAP consultants.

Remote services provided by Progent to small businesses in Colorado Springs and throughout the state of Colorado include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Mac OS X phone-based consulting services address a wide spectrum of computer technology including system architecture, messaging solutions, network and process security, UNIX and Windows integration, virtual server technologies for server hardware economization and simplified management, and migration from older systems to current MS Windows or Linux-based environments. Progent's group-oriented approach to solving technical problems promotes quick escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This expedites repair of critical problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX/Linux support engineers can provide urgent phone-based help for resolving anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:

    Important Linux variants for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
    Cisco CCIE Consultants for Colorado Springs, ColoradoThe Cisco Certified Internetwork Expert certification is the premier recognition for network engineers, and indicates a person's networking skills at the master level. Cisco qualified CCIEs know how to deal with even the most intractable problems occurring in network planning, installation, management, security, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network administration tools and developing alternate approaches or identifying program updates. Cisco CCIEs offer excellent cost-effectiveness because their depth of experience allows them to fix the most intractable problems rapidly. In many cases, less seasoned engineers can struggle for hours or days with the same problems that a Cisco CCIE can resolve in minutes. Few service firms make CCIEs available to assist small and mid-size companies. Progent offers fast telephone contact with a CCIE so you can receive immediate help for complex network infrastructure issues that are hurting business efficiency but are beyond the experience of your local IT support personnel. Progent's Cisco CCIE engineers can interface to your computer system via sophisticated remote troubleshooting tools to perform quick, safe, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's popular selection of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN solutions.

  • Authorized MS Windows Support
    Windows Expertise for Colorado Springs, ColoradoProgent's Microsoft-certified remote service experts can deliver network problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your business the expertise of support professionals who can assist your company with a wide range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange 2010 management, SharePoint 2013 application development, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online training, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a broad array of remote PC desktop support services including Microsoft Windows 7 migration support, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISM and CISSP Qualified System Security Engineers
    CISSP Qualified System Security Experts for Colorado Springs, ColoradoProgent's accredited CISSP and ISSAP network security consultants can provide a variety of security solutions that can bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Windows network against internal or external threats or assist you to recover quickly following a damaging penetration. Security consulting services available from Progent cover comprehensive security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick cleanup after malicious assaults; configuring firewalls; establishing secure techniques for remote and mobile communication; defending your email infrastructure from spam and DHA attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting support to help businesses of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special projects that small companies frequently request. Progent's rates for longer-term development or consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these important fields of computer technology enables customers to execute critical projects within budget and on time. Progent's special remote consulting services include:
  • Help Desk Call Center Services
    Progent's Call Center programs for small businesses with networks that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are well suited for smaller companies who don't have the money or time to assemble and manage an internal Help Desk Call Center but who require fast access to a reliable Call Center with proficient telephone assistance plus the available expertise to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Call Center is designed for larger companies and acts as a seamless reinforcement of your existing Help Desk team. Progent's Virtual Help Desk Call Center can act as an escalation resource for complex network issues, or be ready in hectic instances when your regular service providers are too busy.

    Progent's Help Desk Call Center consulting support can aid you in establishing an effective new Help Desk or revamping your current one, evaluating or enhancing Help Desk Call Center application software to meet the particular requirements of your corporation, or providing occasional online staff to reinforce your existing Call Center group to deal with unusually busy scenarios like software migrations, major updates, or installing new business software.

    Progent's Help Desk Call Center team of veteran information technology professionals provides your clients in Colorado Springs or anywhere in the state of Colorado rapid assistance from a large network service group with substantial background providing telephone-based support and online repair service for computer environments that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center perception as a key driver of company efficiency, and Progent's intent is to fix instead of merely annotate technical problems.

  • Business Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting Team provides online professional consulting expertise and training in special business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and Office Excel. To find out more about Progent's consulting, custom programming, and training services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Mac professionals can nurture the imaginative aspect of Mac computing by delivering remote consulting services and education in imaging, audio, and video. Progent's consultants can provide expertise in a range of Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with specific jobs such as capturing or digitizing audio/video or establishing an audio/video post production studio.

    Remote Network Monitoring Support
    Progent offers businesses in Colorado Springs, or anywhere in the state of Colorado, online network monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your business so your network maintenance is proactive rather than reactive. By exposing looming problems before they expand into downtime, remote monitoring can head off stressful and costly network breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft networks, or systems based on a variety of platforms.

How Your Colorado Springs Company Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based help with UNIX/Linux, Sun Solaris, or Apple Mac networks, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.

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