Immediate Remote Consulting for Colorado Springs UNIX or Linux SystemsFor small and midsize companies located in Colorado Springs or anywhere in Colorado, Progent provides support for computer systems powered by UNIX or Linux or for environments that include a mix of UNIX and Windows platforms. Progent has delivered online support to businesses in every state in the United States. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE-certified engineers for complex infrastructure problems, as well as the assistance of CISSP and CISM-accredited security engineers to handle high-level security architecture and disaster recovery preparedness.

Progent's online support services offer excellent leverage due to the fact that they have the real-world experience and the advanced tools to resolve the majority of information system problems rapidly. This lowers direct expenses since solutions require fewer chargeable minutes. Remote help also avoids the cost of sending a consultant to your location. Your organization saves even more with indirect expenses by reducing or eliminating network outages and associated losses due to business discontinuity, upset clients, unproductive employees, and de-focused executives.

Progent's billing model for remote help is designed to get the most out of your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed exclusively for the support that you actually get. In contrast to typical online support organizations, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where fast repairs somehow end up as major bills. Progent's penchant for disposing of technical issues efficiently translates into your company saving money.

Progent's Remote Support Tools
Over time, Progent has fine tuned a collection of customized technologies and field-tested methodologies that permit the maximum level of efficiency for remote engineering help and troubleshooting for small and midsize company IT networks. Progent provides safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access permits the engineers of Progent's online support team to access your environment without breaching network security.

Progent's powerful service reporting application stores thorough records for the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of services delivered to every client by every Progent engineer. This database of trouble tickets and fixes is stored as a readily exploitable proprietary database that enables Progent's online support engineers to share their knowledge company-wide to make sure that the quality of Progent's support improves over time. Progent's high-level accreditations and close associations with key industry leaders including Cisco and Microsoft make available additional massive technical support knowledge bases and allow quick access to manufacturers' in-house engineering staff with the result that Progent's online consulting experts can determine the most efficient resolutions quickly.

Get Remote UNIX, Linux, Solaris, or Mac OS X Network Support from Progent
To access Progent's phone services in Colorado Springs or anywhere in Colorado or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network support, go to Immediate Emergency Support.

Online Technical Services Available from Progent
Progent's phone-based network support professionals offer credentials in an extensive array of technologies. This wide range of capability allows Progent's consultants to address practically any problem that may take place in a small or midsize business information system. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, and Design Associate.

To support customers with multi-OS networks, Progent also offers the services of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP specialists, and ISSAP engineers.

Remote support services provided by Progent to companies in Colorado Springs and anywhere in the state of Colorado include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Mac OS X phone-based consulting services cover a broad range of computer technology such as system architecture, email solutions, system and process security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware consolidation and simplified administration, and migration from older systems to the latest Microsoft Windows or Linux-based solutions. Progent's group-based methodology for resolving network problems promotes fast escalation, when required, to consultants with appropriate experience to handle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support costs.

    Progent's UNIX and Linux support engineers can provide urgent online assistance for troubleshooting anomalies within UNIX/Linux networks powered by leading derivatives of UNIX including:

    Major Linux platforms for which Progent can provide expert support include:

  • Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco Consultants for Colorado Springs, ColoradoThe Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure consultants, and certifies a person's networking skills at the expert level. Cisco CCIEs can handle the most stubborn issues encountered in network infrastructure design, deployment, management, protection, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network administration tools and developing workarounds or locating program patches. Cisco CCIEs offer exceptional value because their depth of expertise permits them to fix the most intractable problems rapidly. In many instances, less experienced consultants can struggle for hours or even days with the same tasks that a Cisco CCIE can fix in minutes. Few support providers make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent can provide quick telephone contact with a Cisco authorized CCIE so you can receive timely support for serious network problems that are hurting worker efficiency but are outside the scope of your regular computer support resources. Progent's CCIE engineers can interface to your network by means of advanced on-line support technology in order to provide fast, secure, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of connectivity products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network solutions.

  • Certified Microsoft Windows Expertise
    Microsoft Windows Experts for Colorado Springs, ColoradoProgent's Microsoft-certified remote support professionals can provide network problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can offer your business the expertise of support professionals who can assist you with a wide variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2013 development, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online training, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a full range of online desktop consulting and support services including Windows 7 integration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISSP and ISSAP Certified System Security Experts
    CISSP Certified System Security Experts for Colorado Springs, ColoradoProgent's certified CISSP, ISSAP, and CISM network security engineers offer a variety of system protection solutions that can improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist you to recuperate rapidly after a serious breach. Security services offered by Progent cover in depth security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; fast cleanup after malicious assaults; configuring firewalls; building safe architectures for off-site and mobile access; guarding your email system against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote support to help organizations of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that utilize local resources as well as public clouds. To assist you to integrate cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Special Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract projects that small businesses frequently need. Billing charges for ongoing consulting projects are set based on the qualifications of the consultants required. Progent's experience with these important areas of information technology enables clients to execute critical projects economically and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk support programs for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are designed for small businesses who lack the money or time to assemble and manage an in-house Help Desk Call Center but who want quick response from a reliable Call Center with proficient telephone assistance plus the in-depth expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk is designed for bigger companies and serves as a transparent extension of your current Helpdesk resources. Progent's Virtual Call Center can serve as an escalation option to resolve the most difficult technical challenges, or be ready in overflow instances when your ordinary support engineers are swamped.

    Progent's Help Desk Call Center consulting services can assist you in creating an efficient new Help Desk or enhancing your established one, selecting or enhancing Help Desk Call Center application software to handle the unique demands of your corporation, or providing temporary online personnel to reinforce your in-house Call Center group during unusually busy situations such as software transitions, major updates, or installing new applications.

    Progent's Help Desk Call Center staff of seasoned network experts gives your clients in Colorado Springs or anywhere in the state of Colorado quick access to a dependable network service resource with extensive experience providing telephone-based help and online repair service for networks powered by UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center perception as a solid driver of business performance, and Progent's aim is to solve instead of just track network issues.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Group provides remote and in-depth engineering support and education in specific application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Word, and Microsoft Excel. For additional information about Progent's consulting, custom development, and training offerings for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Mac experts can support the creative components of Macintosh systems by offering phone-based help support and education in imaging, audio, and motion video. Progent's consultants can provide expertise in a range of Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special projects like capturing or digitizing audio or video or putting together an audio/video post production lab.

    Remote Network Monitoring Support
    Progent can provide businesses in Colorado Springs, or anywhere in the state of Colorado, remote computer system monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so that your IT maintenance is proactive rather than reactive. By exposing potential trouble spots before they result in full-scale emergencies, system monitoring can minimize inconvenient and expensive information system failures. Progent can also utilize network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple Mac systems, Microsoft Windows networks, or environments that support multiple operating systems.

How Your Colorado Springs Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency online assistance with UNIX, Linux, Sun Solaris, or Mac OS X computer systems, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent.

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