Immediate Phone Consulting for Colorado Springs UNIX or Linux NetworksFor small and midsize businesses in Colorado Springs or anywhere in Colorado, Progent offers help for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX and Microsoft platforms. Progent has provided online support to companies in every state in the U.S. (Refer to Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE engineers for challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited security engineers to handle advanced security design and disaster recovery planning.

Progent's remote technical support engineers represent excellent value because they have the practical background and the advanced technology to resolve the majority of information system issues rapidly. Efficient support reduces immediate costs since solutions accumulate fewer billable minutes. Online help also eliminates the expense of sending an engineer to your office. Your organization benefits even more with indirect expenses by minimizing or eliminating network downtime and associated losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted management.

Progent's pricing model for remote help is designed to get the most out of your IT service investment. Progent charges per minute for telephone-based consulting, so you are charged just for the services that you actually get. In contrast to typical online support organizations, Progent asks for no startup surcharge or minimum fees. Progent's one-minute billing unit and clean policy for pricing avoid situations where fast solutions somehow end up as substantial bills. Progent's penchant for solving problems efficiently results in your business saving money.

Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned an array of optimized tools and proven processes which allow the highest level of efficiency for online consulting and repair for small company IT systems. Progent offers protected VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology allows the experts of Progent's remote service group to access your network without breaching corporate security.

Progent's sophisticated technical support reporting application maintains thorough records for the service that Progent's customers have received. Progent's authorized consultants have access to the details of all help delivered to each Progent customer by any consultant. This database of trouble tickets and repairs is organized as a readily searchable proprietary knowledge base that enables Progent's remote technical engineers to share their experiences company-wide to make sure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and formal relationships with major industry leaders such as Cisco and Microsoft permit access to other vast technical support knowledge bases and allow quick response from manufacturers' internal engineering staff so Progent's remote service experts can arrive at the best resolutions in the least time.

Start Receiving Online UNIX, Linux, Sun Solaris, or Mac OS X Network Assistance from Progent
To get started with Progent's remote services in Colorado Springs or anywhere in Colorado or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Urgent Support.

Online Technical Support Services Available from Progent
Progent's phone-based technical support engineers have credentials in an extensive array of technologies. This broad scope of technical skills enables Progent's consultants to handle virtually any crisis that may take place in a small or midsize company network. Certificates earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Associate.

To help businesses with mixed-OS environments, Progent also provides access to consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional experts, and ISSAP consultants.

Phone-based services available from Progent to clients in Colorado Springs and throughout the state of Colorado include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X online support services address a broad array of information technology such as system infrastructure, email solutions, system and process security, UNIX/Linux and Windows coexistence, VMware products for server hardware consolidation and simplified management, and migration from legacy systems to the latest MS Windows or Linux-powered environments. Progent's group-oriented methodology for resolving technical problems promotes quick escalation, when required, to engineers with appropriate expertise to handle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts service expense.

    Progent's UNIX and Linux consultants can provide emergency online assistance for resolving problems within UNIX/Linux networks powered by leading versions of UNIX such as:

    Major Linux variants for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco Infrastructure Engineers for Colorado Springs, ColoradoThe Cisco Certified Internetwork Expert certification is the premier accreditation for networking consultants, and certifies an individual's technical knowledge at the master level. CCIEs can deal with the most complex challenges surrounding network design, installation, maintenance, security, and problem solving. Cisco CCIEs work closely with Cisco's internal engineers in isolating problems with Cisco IOS network management tools and coming up with workarounds or locating software updates. CCIEs provide excellent value because their broad expertise permits them to resolve the most intractable problems rapidly. In many cases, less qualified engineers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Few support firms make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent offers fast phone contact with a Cisco CCIE so your company can get timely help for complex network problems that are impacting business efficiency but are outside the scope of your regular IT service resources. Progent's Cisco CCIE engineers can tie into your computer system by means of the latest remote support technology in order to perform efficient, safe, and affordable diagnosis and remediation. Progent's CCIEs can provide expertise in all of Cisco's top-selling family of infrastructure devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.

  • Certified Windows Support
    Microsoft Windows Expertise for Colorado Springs, ColoradoProgent's Microsoft-certified online support professionals can deliver network problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your business the assistance of support engineers who can assist you with a wide range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 monitoring and support, SharePoint Server 2013 application development, Skype for Business planning and deployment consulting, Lync Server management and Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 maintenance, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server planning, Small Business Server support, and Windows Essentials cloud integration.

    Progent in addition offers a full range of remote desktop consulting and support services such as Microsoft Windows 7 migration, moving to 64-bit workstation applications, integrating Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified System Security Engineers
    CISSP Qualified System Security Consultants for Colorado Springs, ColoradoProgent's certified CISM and CISSP security engineers can provide a variety of system protection services to improve the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or assist you to recuperate rapidly following a damaging breach. Security consulting services offered by Progent cover comprehensive network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from virus and worm assaults; installing firewalls; building secure techniques for remote and mobile connectivity; protecting your messaging system from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote support to help companies of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for special projects that small companies often need. Billing charges for longer-term consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology enables customers to complete major initiatives within budget and on schedule. Progent's project-based online engineering services include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for small companies with environments based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Call Center outsourcing services are a convenient solution for small businesses who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who need fast response from an efficient Call Center with proficient telephone support as well as the technical depth to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is intended for bigger companies and serves as a seamless addition to your existing Helpdesk resources. Progent's Virtual Help Desk can act as an escalation alternative to handle the most difficult computer system issues, or be ready in overflow situations when your regular resources are swamped.

    Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Help Desk Call Center or revamping your established organization, selecting or modifying Help Desk Call Center software products to handle the special requirements of your corporation, or providing occasional online personnel to work with your existing Help Desk group during unusually busy scenarios such as software migrations, mass updates, or installing new applications.

    Progent's Call Center staff of experienced network consultants provides your computer users in Colorado Springs or anywhere in the state of Colorado fast access to a dependable support resource with years of experience delivering telephone-based consulting and remote repair service for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft components. Progent's charter is to give the Help Desk perception as a significant contributor to business success, and Progent's intent is to resolve instead of just annotate network problems.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts Team offers phone-based and in-depth engineering expertise and training in specific application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, custom development, and training for Microsoft applications including Microsoft CRM, Office Project, Microsoft Word, and MS Excel. For more information concerning Progent's consulting, custom programming, and training services for UNIX, Linux, Solaris, Apple Mac, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Apple Mac experts can promote the artistic facets of Macintosh computing by delivering remote consulting services and training in graphics, audio, and motion video. Progent's consultants can provide expertise in a large selection of Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special jobs like capturing or digitizing audio or video or building an audio/video production lab.

    Online Network Monitoring Support
    Progent can provide businesses in Colorado Springs, or anywhere in the state of Colorado, remote computer system monitoring support centered around Microsoft Operations Manager network monitoring and reporting, adapted by Progent for your environment so that your network support is proactive and automated. By anticipating potential issues before they evolve into downtime, system monitoring can ward off disruptive and expensive service breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Mac OS X networks, Microsoft environments, or systems that support a combination of platforms.

How Your Colorado Springs Company Can Contact Progent's Online Support Experts
To contact Progent about emergency remote expertise with UNIX, Linux, Sun Solaris, or Mac OS X environments, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent.

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