Fast Remote Help for Colorado Springs UNIX or Linux SystemsFor small companies located in Colorado Springs or anywhere in Colorado, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Windows technology. Progent has delivered online support to businesses in every state in the United States. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, as well as the services of CISSP and CISM-accredited security engineers to handle high-level security architecture and business continuity preparedness.

Progent's online technical support engineers offer exceptional value because they have the practical experience and the sophisticated technology to solve most information system issues rapidly. This reduces direct expenses because service calls take up a smaller number of chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally in indirect costs by reducing or avoiding network outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.

Progent's pricing policy for remote support is designed to maximize the impact of your IT service dollar. Progent charges per minute for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to typical online support firms, Progent asks for no service activation fee or minimum fees. Progent's per-minute granularity and clean policy for pricing eliminate scenarios where quick repairs somehow end up as large tabs. Progent's penchant for solving technical issues efficiently translates into your company spending less money.

Progent's Online Support Technologies
Over time, Progent has refined an array of optimized technologies and proven methodologies which permit the maximum degree of efficiency for online technical support and repair for small and midsize business information systems. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access allows the staff of Progent's Technical Response Center to link to your company's computer system remotely without compromising system security.

Progent's advanced technical support reporting application maintains extensive documentation for the service that Progent's customers have been provided. Progent's staff engineers have the benefit of the specifics of support rendered to each client by every engineer. This history of anomalies and fixes is stored as an easily searchable internal knowledge base that permits Progent's online support engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and close relationships with key technology companies such as Cisco and Microsoft make available other extensive technical databases and allow priority response from manufacturers' internal product engineers so Progent's online consulting experts can determine the best solutions in the least time.

Get Remote UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote support in Colorado Springs or anywhere in Colorado or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network help, visit Immediate Urgent Support.

Phone-based Network Support Services Available from Progent
Progent's online consulting engineers possess certified skills in an extensive set of technologies. This broad range of IT skills permits Progent's consultants to handle practically any emergency that may occur in a small company information system. Credentials earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.

To support customers with multi-operating system networks, Progent also provides access to consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional experts, and ISSAP engineers.

Remote technical support services available from Progent to small businesses in Colorado Springs and anywhere in the state of Colorado include:

  • UNIX/Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a wide spectrum of information technology including network architecture, email systems, network and operational security, UNIX/Linux and Windows integration, VMware products for server consolidation and easy management, and transitioning from legacy applications to the latest Microsoft Windows or Linux solutions. Progent's group-based methodology for solving technical problems promotes quick escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service expense.

    Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:

    Major Linux versions for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
    Cisco CCIE Consultants for Colorado Springs, ColoradoThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking engineers, and indicates a consultant's networking skills at the master level. CCIEs know how to resolve the most complex problems surrounding network planning, installation, management, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating problems with IOS network administration utilities and coming up with alternate approaches or identifying program updates. CCIEs represent an exceptional cost-effectiveness since their deep experience enables them to solve the most intractable problems rapidly. In many instances, less qualified engineers can struggle for many hours or days with identical problems that a Cisco CCIE can fix in a few minutes. Few consulting providers make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent can provide quick phone access to a Cisco CCIE so you can receive urgent support for severe network infrastructure problems that are crippling business efficiency but are outside the experience of your regular network maintenance group or consultant. Progent's Cisco CCIE consultants can interface to your environment by means of sophisticated remote support technology to perform efficient, secure, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling selection of networking products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst switches, as well as VPN technology.

  • Authorized Microsoft Windows Expertise
    Windows Expertise for Colorado Springs, ColoradoProgent's Microsoft-qualified remote support engineers can deliver computer system problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help you with a wide range of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 maintenance, SharePoint 2013 development, Skype for Business migration consulting, Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server maintenance, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a full array of remote desktop consulting and support services such as Microsoft Windows 7 migration support, preparing for to 64-bit desktop applications, integrating Office 2010, and automating desktop configuration.

  • CISM and CISSP Certified Network Security Experts
    CISSP Certified Network Security Professionals for Colorado Springs, ColoradoProgent's certified CISSP, ISSAP, and CISM network security engineers offer a range of security solutions to strengthen the protection of your UNIX, Linux, Solaris, Mac or Windows network against internal or external threats or help your company to recuperate rapidly following a serious breach. Security consulting services available from Progent cover thorough security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recovery from virus and worm assaults; configuring firewalls; building safe architectures for remote and mobile communication; securing your messaging infrastructure against spam and DHA attacks; and offering round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote consulting support to help companies of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that combine physical IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract projects that small companies often request. Billing charges for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special areas of computer technology allows clients to execute major initiatives within budget and on schedule. Progent's special remote consulting solutions include:
  • Call Center Expertise
    Progent's Help Desk support programs for small organizations with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for smaller organizations who don't have the money or time to assemble and manage an in-house Help Desk but who need fast communication with a dependable Help Desk Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a transparent extension of your established Call Center resources. Progent's Virtual Call Center can act as an escalation option to resolve complex computer system issues, or be available in hectic circumstances when your other support engineers are overwhelmed.

    Progent's Call Center consulting expertise can assist you in establishing an effective new Call Center or enhancing your existing organization, selecting or modifying Help Desk Call Center software products to handle the unique requirements of your corporation, or adding occasional online staff to reinforce your internal Help Desk Call Center team during unusually busy events like software migrations, major updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of seasoned information technology professionals provides your computer users in Colorado Springs or anywhere in the state of Colorado immediate communication with a dependable network service group with years of experience providing telephone-based help and online repair service for IT systems that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk the reputation as a key enabler of company productivity, and Progent's goal is to fix rather than just document network problems.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts staff provides phone-based advanced engineering expertise and education in key application fields including ERP, MRP, accounting system customization, and CRM. Progent also can deliver expertise, programming, and education for familiar Microsoft applications such as CRM, Project, Microsoft Word, and Microsoft Office Excel. To learn additional information concerning Progent's expertise, programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Mac professionals can support the creative aspect of Apple Mac computing by providing remote help support and education in imaging, sound, and video. Progent's support professionals can provide help in a variety of Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special projects like scanning or digitizing audio/video or integrating an audio/video production studio.

    Remote Network Monitoring Support
    Progent offers companies in Colorado Springs, or anywhere in the state of Colorado, online network monitoring support centered around MS Operations Manager network monitoring, adapted by Progent to accommodate your business so your IT support is proactive rather than reactive. By exposing emerging issues before they expand into crashes, system monitoring can head off stressful and costly service crises. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems based on multiple OS platforms.

How Your Colorado Springs Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote help with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.

© 2002- 2018 Progent Corporation. All rights reserved.