UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Consulting for Colorado Springs Small Business Networks
For small and midsize companies in Colorado Springs or anywhere in Colorado, Progent offers 24x7 phone support for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a combination of UNIX and Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. Progent also offers the consultation Cisco CCIE network specialists for challenging connectivity issues, as well as the assistance of CISA and CISM-certified security engineers to handle advanced security architecture and diagnostic jobs.
Progent's online technical support services represent excellent value due to the fact that they have the practical background and the advanced technology to solve most information system issues quickly. This reduces immediate costs because service calls take up a smaller number of chargeable minutes. Online help also avoids the cost of sending an engineer to your location. Your company benefits even more with incidental expenses by minimizing or avoiding network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's pricing model for online help is structured to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are billed just for the services that you actually get. In contrast to many online service companies, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and clean model for billing do away with scenarios where fast fixes somehow turn into large invoices. Progent's penchant for dealing with technical issues quickly results in your business saving money.
Progent's Online Service Tools
Through years of experience, Progent has developed an array of optimized technologies and field-proven processes that permit the highest degree of effectiveness for remote help and troubleshooting for small business IT networks. Progent offers safe VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Sonicwall and Watchguard. Secure VPN technology enables the experts of Progent's online support team to connect to your company's computer system remotely without breaching corporate security.
Progent's powerful technical support reporting application maintains thorough records for all support that Progent's customers have received. Progent's team service personnel have access to the records of services rendered to every Progent customer by every Progent engineer. This archive of anomalies and repairs is stored as a readily searchable proprietary knowledge base that enables Progent's remote support professionals to share their experiences company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and formal partnerships with key vendors including Cisco and Microsoft make available other vast technical support databases as well as to vendors' in-house support staff so that Progent's online service experts are able to come up with optimal solutions in the least time.
Initiate Online UNIX/Linux, Solaris, or Apple Mac OS X Computer Help from Progent
To get started with Progent's phone support in Colorado Springs or anywhere in Colorado or to learn more about Progent's phone support options, call Progent at 888-412-5546 or send email to information@progent.com. If you have a critical need for IT support, visit Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's online consulting professionals possess credentials in a comprehensive array of technologies. This breadth of capability enables Progent's engineers to resolve almost any crisis that may occur in a small or midsize company information system. Certifications awarded to Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.
To help clients with multi-platform networks, Progent also provides the support of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP experts, and ISSAP engineers.
Remote services available from Progent to clients in Colorado Springs and throughout the state of Colorado include:
UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple Mac OS X remote consulting services cover a broad spectrum of computer technology such as network architecture, email solutions, network and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware consolidation and simplified management, and migration from older systems to Windows or Linux-based solutions. Progent's group-based methodology for solving technical issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can offer urgent online assistance diagnosing problems affecting UNIX/Linux systems based on popular derivatives of UNIX including:
Contact a Cisco CCIE for High-level Infrastructure Problem Solving The Cisco CCIE credential is the highest accreditation for network consultants, and certifies a person's network technology knowledge at the master level. Cisco qualified CCIEs can deal with the most intractable issues associated with network design, deployment, management, protection, and repair. CCIEs work on a privileged basis with Cisco System's internal engineers in isolating anomalies with IOS network management tools and developing alternate approaches or locating software patches. CCIEs offer excellent cost-effectiveness because their broad expertise allows them to solve even the most intractable problems rapidly. In common instances, less qualified service providers can wrestle for many hours or days with identical problems that a CCIE can fix in minutes.
Few consulting providers make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent can provide quick telephone contact with a CCIE so your company can receive timely help for severe network issues that are hurting worker efficiency but are outside the comfort zone of your regular network support resources. Progent's Cisco CCIE support experts can tie into your computer system via state-of-the-art on-line troubleshooting technology in order to provide fast, safe, and affordable analysis and repair.
Progent's CCIEs have consulting for the entire range of Cisco's market leading family of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points, VoIP phones and systems, Catalyst switches, plus VPN products.
Certified Microsoft Windows Expertise Progent's Microsoft-qualified online support professionals can provide computer problem solving and consulting assistance for the complete line of Microsoft server and business application products. Progent is a Microsoft Gold Partner consulting firm and can provide your company the services of consulting professionals who can show you how to configure, maintain and manage the extensive family of MS Servers including Windows 2003 Server, Microsoft SQL Server 2005, ISA Server, Microsoft BizTalk Server, Microsoft Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Microsoft Exchange Server 2007, Application Center, SharePoint Services, Virtual Server, and System Center Operations Manager 2007 and 2005.
CISSP, ISSAP, and CISM Certified System Security Specialists Progent's certified CISSP and ISSAP security engineers offer a range of system protection solutions that can enhance the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against attacks or assist you to recuperate quicky after a serious breach. Security services available from Progent include: thorough security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recovery from malicious attacks; integrating firewalls; building safe techniques for off-site and mobile connectivity; guarding your messaging infrastructure from viruses, spam, and DHA attacks; and initiating 24x7 network monitoring.
Special Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology programs that small companies frequently request. Progent's charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these important areas of information technology allows customers to complete major projects within budget and on schedule. Progent's project-based remote consulting services include:
Help Desk Support
Progent's Help Desk Call Center service options for small organizations with networks that incorporate UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco Systems, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for small organizations who lack the budget to assemble and manage an internal Help Desk Call Center but who want quick communication with a reliable Help Desk with professional phone assistance as well as the expertise to escalate complex trouble tickets to advanced engineers.
Progent’s Virtual Help Desk is designed for bigger companies and serves as a transparent supplement to your established Helpdesk resources. Progent's Virtual Call Center can serve as a an escalation option to resolve complex technical challenges, or be available in those circumstances when your regular resources are too busy.
Progent's Call Center consulting support can guide you in establishing an effective new Help Desk Call Center or enhancing your current one, identifying or modifying Help Desk application software to handle the unique requirements of your corporation, or adding occasional online personnel to work with your internal Call Center team to deal with unusually busy scenarios like software transitions, major upgrades, or installing new business software.
Progent's Help Desk team of veteran network consultants provides your customers in Colorado Springs or anywhere in the state of Colorado quick communication with a large network service resource with years of background delivering telephone-based support and remote repair service for IT systems that incorporate UNIX/Linux, Sun Solaris, Mac OS X, Cisco Systems, or Microsoft components. Progent's focus is to give the Help Desk Call Center the reputation as a crucial contributor to company productivity, and Progent's policy is to fix instead of simply track technical issues.
Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Experts staff offers phone-based advanced consulting support and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom development, and education for popular Microsoft applications including CRM, MS Office Project, Microsoft Word, and Excel. To find out more on Progent's expertise, custom programming, and education services for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Mac professionals can support the imaginative facets of Macintosh environments by offering remote consulting services and training in imaging, audio, and motion video. Progent's support professionals can provide help in a range of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific projects like scanning or digitizing audio or video or building an audio/video production studio.
Remote Network and Server Monitoring Services
Progent can provide businesses in Colorado Springs, or anywhere in the state of Colorado, remote network and server monitoring services centered around MS Operations Manage (MOM), adapted by Progent to fit your environment so that your computer support is proactive and automated. By exposing potential problems before they expand into crashes, remote monitoring can minimize inconvenient and costly service failures. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple Mac systems, Windows environments, or networks based on a variety of platforms.
How Your Colorado Springs Company Can Contact Progent's Online Service Experts
To contact Progent about emergency remote support with UNIX/Linux, Solaris, or Mac OS X networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or email information@progent.com.
Progent’s Microsoft-certified experts can provide small and midsize businesses computer consulting, maintenance, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for intelligently connecting people, groups and data. SharePoint Portal Server provides a central spot for your workers or clients to access, organize, share and interact with useful data, files, and software and to communicate with one another. It allows faster and better decisions, more effective sharing across teams and more streamlined business processes. The primary objective of SharePoint Server is to gather together, in a relevant way, all of the diverse sources of information accessible within and outside a business network. Windows SharePoint Services join employees, customers, workgroups and major tasks with the data they’ve created in a way that makes data easy to find, retrieve and re-use.
Progent's expert support team can show you how to define and deploy an efficient in-place Exchange Server 2007 migration plan that minimizes network disruption, simplifies long-term service requirements, and makes your Exchange Server 2007 easy to manage. For complicated multi-server or multi-location upgrades, Progent offers the experience to complete your move quickly and affordably. Progent's Exchange 2007 support, repair, and design offerings include assistance with the configuration of third-party enhancements of Exchange 2007 Server and the design of unified messaging implementations based on Microsoft Exchange Server 2007.
Progent's Juniper Networks consultants can show you how to configure and manage Juniper Firewalls and Juniper IPSec VPN appliances and NetScreen Security Manager utilities for Juniper Netscreen Firewalls. In addition to offering configuration support for
Juniper Firewalls and Juniper VPN products, Progent's CISSP certified security consultants and CISM certified professionals can help you develop a comprehensive security strategy and design security into your business processes.
E-Mail Guard represents a complete service for blocking spam and viruses. E-Mail Guard handles the security and management of corporate email by offering constantly updated spam and virus blocking, policy management, content filtering, and protection against email-based DHA and DoS attacks. E-Mail Guard also includes monitoring, management and reporting utilities plus outbound email filtering to help you repair your email system and specify and regulate corporate email policy.
For businesses with Mac users in the San Francisco Bay Area, Progent offers one-on-one training designed for individuals who wish to expand their understanding of the Apple OS X platform, Apple Mac hardware, or Mac office productivity software including Word, Excel, and Entourage for Mac.
Progent’s Microsoft certified consultants provide small and medium sized companies consulting services for Microsoft ISA Servers. Microsoft's ISA Server includes a full featured application-layer aware firewall that can protect your business system from attack by external and internal sources. ISA Server provides thorough inspection of Internet protocols such as Hypertext Transfer Protocol, which enables it to uncover many attacks that can elude traditional firewalls. The integrated firewall and VPN architecture of ISA Server permit stateful filtering and monitoring of all VPN traffic. ISA Servers are the mainstay of Microsoft's system security initiative, and Progent's Microsoft-certified engineers and CISA and CISSP certified security consultants can help you strengthen your network protection through experienced design and integration of ISA Servers. ISA Server is offered in several editions that include the Microsoft ISA 2006 Enterprise Edition and the Microsoft ISA 2006 Standard Edition Server. Progent’s ISA Server support staff can also help you integrate MS Proxy Server and migrate from ISA 2000 Server to the newest editions of ISA Server.
Progent's Cisco-qualified network management consultants can assist you to use Cisco's management utilities alongside a variety of powerful third-party applications to build a comprehensive network management strategy to keep your network running smoothly, conserve expensive resources, guard your data, recover rapidly from device breakdown or malicious attacks, and enable you to expand or repurpose valuable resources intelligently and economically as your company evolves.
Progent’s Cisco-qualified technology consultants can provide help for Cisco routers that includes integration and support services plus expert Cisco IOS software help. Progent's services for Cisco routers include support for redundancy, automatic fail-through, and redundant power for improved fault tolerance and network availability. Cisco routers for small to mid-size businesses include Cisco 800 Series Routers, Cisco 1700 Series Routers, the Cisco 1750 Modular Access Router, the Cisco 1751 Modular Access Router, the Cisco 1760 Access Router, Cisco 2500 Router, Cisco 2600 Series Routers, Cisco 3600 Routers, and Cisco 3700 Series Routers. The Cisco 800 Router Series safely connects small or branch offices and off-site workers to the Internet or to the corporate network via ISDN, DSL, Ethernet or serial lines. Cisco 1700 Router Series modular access routers are built to provide a cost-effective, integrated e-business platform for small and midsize businesses. They provide versatility and manageability to handle complex e-business demands, such as multiservice data/voice/video/fax integration, high-speed broadband Internet access, and comprehensive security solutions. Cisco 2600 Routers are a line of scalable multiservice access routers for remote offices, offering versatile LAN and WAN options, multiple security settings, and an array of high speed CPUs. The Cisco 3700 Router Series is a family of scalable, multiservice access platforms for medium and large-sized organizations. With more than 70 modular interface components, the Cisco 3700 product line provides the answer for data, voice video, hybrid dial access, VPNs, and multiprotocol data routing.
Les Kent has a 25-year track record of successful technology integration, business management, sales, and operations. He has demonstrated a talent for developing sophisticated IT solutions while working as a network architect, programmer, project manager, deployment expert, and problem solver for small businesses, new ventures, and global corporations.
The Help Desk Call Center service delivery model adopted by Progent's Technical Response Center gives small and midsize organizations an efficient option to reliance on freelance consultants by offering broad expertise shared by multiple support groups, 24x7 availability of emergency assistance, escalation capability to world-class experts for handling even the most difficult issues, support consistency and reliability, prompt follow-up enforced by veteran service managers, a selection of convenient techniques for requesting service jobs, plus a high level of process visibility made possible by trouble ticket updates and accessible through a web portal.
Progent’s IT outsourcing services offer economical network consulting for mid-size corporations. Whether it involves planning system infrastructure, creating an in-house Help Desk or outsourcing a one, rolling out a new email platform, monitoring your network, or creating an on-line business solution, outsourcing your IT technical services can reduce costs and minimize uncertainties, permitting network service budgets to grow in a more linear and manageable fashion than is possible by amassing a large, all-purpose internal network support organization. Progent’s Outsourcing White Paper and datasheets tell you how Progent can help you build a protected and robust network architecture for your vital Windows-based applications including Office XP, Office 2003, and Microsoft Office 2000.
With the Catalyst line of switches for small and mid-size businesses, Cisco allows organizations to gain all the benefits of adding intelligence to their IT infrastructures. Cisco's Catalyst switch product line allows you to deploy capabilities that make your IT network highly available to handle time-critical requirements, expandable to support growth, secure enough to guard restricted information, and capable of prioritizing and managing traffic flows to optimize network operations. Progent's Cisco certified engineers can show you how to select and integrate Catalyst switches appropriate for your business. Also, Progent's CISM and CISSP certified security specialists can show you how to develop a comprehensive security policy and configure Catalyst switches so they powerfully enforce your security strategy. Catalyst switches that Progent supports include Cisco's Catalyst 2950 switches, Cisco Catalyst 3560 switches, Catalyst 4948 switches, and Catalyst 6500 Series Switches.
Progent's certified Windows Server 2003 consultants can provide network help and IT consulting services for the entire family of Microsoft .NET Enterprise Servers, Microsoft Windows 2003 Server, and Microsoft Windows 2000 Server. Progent's Microsoft Windows Server 2003 migration, configuration, administration, and maintenance offerings include system planning, installation, project management, on-site and off-site technical support and repair, Call Center outsourcing, expert security services, turn-key outsourcing, and cost-effective co-sourcing.
For small and midsize companies in Colorado Springs or anywhere in Colorado, Progent offers 24x7 phone support for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a combination of UNIX and Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. Progent also offers the consultation Cisco CCIE network specialists for challenging connectivity issues, as well as the assistance of CISA and CISM-certified security engineers to handle advanced security architecture and diagnostic jobs.
The Cisco CCIE credential is the highest accreditation for network consultants, and certifies a person's network technology knowledge at the master level. Cisco qualified CCIEs can deal with the most intractable issues associated with network design, deployment, management, protection, and repair. CCIEs work on a privileged basis with Cisco System's internal engineers in isolating anomalies with IOS network management tools and developing alternate approaches or locating software patches. CCIEs offer excellent cost-effectiveness because their broad expertise allows them to solve even the most intractable problems rapidly. In common instances, less qualified service providers can wrestle for many hours or days with identical problems that a CCIE can fix in minutes.
Progent's Microsoft-qualified online support professionals can provide computer problem solving and consulting assistance for the complete line of Microsoft server and business application products. Progent is a 
Progent's certified CISSP and ISSAP security engineers offer a range of system protection solutions that can enhance the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against attacks or assist you to recuperate quicky after a serious breach. Security services available from Progent include: thorough security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recovery from malicious attacks; integrating firewalls; building safe techniques for off-site and mobile connectivity; guarding your messaging infrastructure from viruses, spam, and DHA attacks; and initiating 24x7 network monitoring.
