Immediate Phone Support for Colorado Springs UNIX, Linux, or Solaris SystemsFor small companies located in Colorado Springs or anywhere in the state of Colorado, Progent provides technical support for computer systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for complex infrastructure problems, as well as the services of CISA and CISM-accredited security consultants to help with high-level security design and disaster recovery planning.

Progent's online support engineers offer excellent leverage because they have the real-world background and the sophisticated tools to resolve most information system problems quickly. This lowers immediate expenses since service calls require a smaller number of billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization saves additionally with incidental expenses by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, disgruntled clients, idle employees, and de-focused executives.

Progent's billing model for remote support is structured to get the most out of your IT service investment. Progent charges per minute for telephone-based consulting, so you are billed just for the services that you actually get. In contrast to typical remote support companies, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and clean policy for billing prevent situations where speedy. minor solutions manage to end up as major bills. Progent's penchant for disposing of problems efficiently translates into your company conserving cash.

Progent's Remote Service Tools
Through years of experience, Progent has developed an array of optimized tools and proven processes that permit the highest degree of effectiveness for remote technical support and repair for small business information networks. Progent provides secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity enables the experts of Progent's online support team to communicate with your company's environment remotely without breaching system security.

Progent's highly evolved technical support reporting system stores detailed documentation describing the service that Progent's clients have been provided. Progent's staff engineers have access to the history of support provided to each customer by any Progent consultant. This history of problems and responses is structured as a conveniently searchable proprietary knowledge base that enables Progent's remote support experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and close relationships with important technology companies including Cisco and Microsoft permit access to other massive technical databases and permit priority response from manufacturers' in-house support staff with the result that Progent's remote consulting specialists can arrive at optimal solutions promptly.

Get Remote UNIX, Linux, Solaris, or Mac OS X Network Support from Progent
To access Progent's remote support in Colorado Springs or anywhere in Colorado or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT help, go to Immediate Emergency Support.

Phone-based Network Support Services Available from Progent
Progent's online support professionals have credentials in a comprehensive set of technologies. This broad range of technical skills allows Progent's consultants to manage practically any crisis likely to crop up in a small company network. Credentials earned by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.

To provide assistance to businesses with multi-operating system environments, Progent also offers the skills of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and ISSAP consultants.

Online technical services Offered by Progent to small businesses in Colorado Springs and anywhere in the state of Colorado include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online support services address a broad range of information technology such as network architecture, messaging solutions, network and process security, UNIX/Linux and Windows integration, virtual server technologies for server hardware economization and simplified management, and migration from legacy systems to the latest Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support costs.

    Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for diagnosing anomalies affecting UNIX/Linux systems powered by popular derivatives of UNIX including:

    Important Linux versions for which Progent offers expert support include:

  • Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco Consultants for Colorado Springs, ColoradoThe Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure professionals, and certifies a person's network technology knowledge at the master level. Cisco qualified CCIEs know how to resolve even the most complex challenges occurring in network infrastructure planning, deployment, management, protection, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with IOS Software network management utilities and developing alternate approaches or identifying program updates. Cisco qualified CCIEs represent an excellent value because their depth of expertise allows them to find solutions for the most complex problems quickly. In typical cases, less experienced service providers can struggle for many hours or even days with the same tasks that a CCIE can fix in a few minutes. Few service providers make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent offers quick phone contact with a Cisco CCIE so your company can receive timely assistance for complex network infrastructure issues that are impacting business productivity but are beyond the experience of your local computer support personnel. Progent's Cisco CCIE consultants can tie into your network using the latest on-line troubleshooting technology in order to perform quick, safe, and economical analysis and remediation. Progent's CCIEs offer consulting for the complete line of Cisco's industry-leading selection of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, plus Virtual Private Network products.

  • Certified Microsoft Windows Support
    Windows Expertise for Colorado Springs, ColoradoProgent's Microsoft-certified online support experts offer network troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your organization the expertise of consulting professionals who can help your company with a broad range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint 2013 development, Skype for Business migration consulting, Microsoft Lync Server management and Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent in addition offers a broad range of remote PC desktop services such as Windows 7 migration support, upgrading to 64-bit desktop software, configuring Office 2010, and streamlining desktop configuration.

  • CISSP and ISSAP Qualified System Security Experts
    CISSP Qualified Network Security Experts for Colorado Springs, ColoradoProgent's qualified CISSP, ISSAP, and CISM network security consultants can provide a range of system protection services to bolster the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or help your business to recuperate rapidly after a serious breach. Security solutions offered by Progent include: comprehensive security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm attacks; configuring firewalls; designing safe mechanisms for remote and mobile connectivity; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote consulting to help companies of any size integrate their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine physical IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud integration projects quickly and affordably.
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for special IT projects that small companies often need. Progent's charges for longer-term consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these important areas of information technology enables clients to execute critical projects within budget and on time. Progent's special remote consulting services include:
  • Call Center Expertise
    Progent's Call Center programs for small companies with networks that incorporate UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Call Center outsourcing support services are intended for smaller businesses who don't have the money or time to create an in-house Help Desk but who require quick communication with an effective Help Desk with proficient phone assistance plus the in-depth expertise to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk is intended for larger businesses and serves as a seamless addition to your current Help Desk organization. Progent's Virtual Help Desk can operate as an escalation alternative to resolve the toughest network challenges, or be ready in overflow situations when your regular service providers are swamped.

    Progent's Help Desk consulting services can aid you in building an efficient new Help Desk Call Center or revamping your current organization, identifying or customizing Help Desk software to handle the special needs of your business, or providing occasional online staff to supplement your internal Help Desk resources to deal with demanding situations like software migrations, mass updates, or installing new business software.

    Progent's Help Desk team of veteran information technology consultants gives your customers in Colorado Springs or anywhere in the state of Colorado instant assistance from a reliable network service group with extensive background offering phone help and online diagnostics for networks based on UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk the reputation as a solid contributor to company success, and Progent's policy is to fix instead of just document network problems.

  • Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Group can supply online professional engineering support and training in specific application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for popular Microsoft applications such as CRM, Microsoft Office Project, Microsoft Word, and MS Office Excel. To learn more about Progent's consulting, custom programming, and education offerings for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Mac professionals can support the artistic aspect of Apple Mac systems by delivering remote help services and education in graphics, sound, and video. Progent's support professionals offer assistance in a large selection of Macintosh applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special projects like capturing or digitizing audio or video or building an audio/video post production lab.

    Remote Network Monitoring Support
    Progent offers companies in Colorado Springs, or anywhere in the state of Colorado, online network and server monitoring services based on MS Operations Manager network monitoring, adapted by Progent to suit your business so that your network support is proactive rather than reactive. By anticipating possible problems before they cause crashes, system monitoring can head off disruptive and costly service failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows systems, or networks that incorporate a variety of platforms.

How Your Colorado Springs Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote expertise with UNIX/Linux, Sun Solaris, or Mac OS X computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.

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