Urgent Online Support for Colorado Springs UNIX, Linux, or Sun Solaris SystemsFor small businesses located in Colorado Springs or anywhere in the state of Colorado, Progent offers support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft technology. Progent has provided online support to companies in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for complex connectivity problems, plus the services of CISA and CISM-certified security engineers to handle high-level security design and business continuity preparedness.

Progent's remote support services represent excellent leverage due to the fact that they are equipped with the practical experience and the sophisticated tools to resolve most network issues quickly. This reduces immediate expenses since service calls take up a smaller number of billable minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization benefits additionally in incidental costs by reducing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management.

Progent's pricing model for remote help is designed to stretch your network support dollar. Progent bills per minute for phone assistance, so you pay just for the services that you actually get. In contrast to typical remote support companies, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing do away with situations where fast solutions somehow end up as major invoices. Progent's penchant for handling problems efficiently results in your business conserving cash.

Progent's Online Service Tools
Over the years, Progent has fine tuned a collection of customized technologies and field-tested processes which promote the highest level of efficiency for online technical support and troubleshooting for small company IT networks. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access enables the staff of Progent's online support team to connect to your company's system remotely without compromising network security.

Progent's highly evolved customer support database system keeps extensive histories describing the service that Progent's clients have received. Progent's authorized consultants have access to the details of assistance rendered to each Progent client by every consultant. This history of trouble tickets and resolutions is organized as an easily searchable support database that enables Progent's online support engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with major technology companies such as Cisco and Microsoft permit access to additional extensive support databases and permit quick access to vendors' internal support staff so Progent's remote service experts can find the most efficient solutions quickly.

Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote services in Colorado Springs or anywhere in Colorado or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Urgent Support.

Phone-based Support Services Available from Progent
Progent's online support professionals have advanced credentials in an extensive array of disciplines. This breadth of IT skills permits Progent's engineers to handle practically any problem that may crop up in a small company information system. Certificates held by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Associate.

To support businesses with multi-platform environments, Progent also provides the services of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.

Online technical services Offered by Progent to clients in Colorado Springs and throughout the state of Colorado include:

  • UNIX, Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide spectrum of computer technology such as network architecture, email solutions, network and operational security, UNIX and Windows coexistence, virtual server technologies for server economization and easy administration, and migration from older applications to the latest Windows or Linux solutions. Progent's team-based methodology for solving technical issues enables fast escalation, when required, to engineers with appropriate experience to tackle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX/Linux support engineers can offer emergency phone-based help for diagnosing problems affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:

    Major Linux variants for which Progent can provide expertise include:

  • Contact a Cisco CCIE for Complex Network Troubleshooting
    Cisco Infrastructure Consultants for Colorado Springs, ColoradoThe Cisco CCIE credential is the highest recognition for networking professionals, and validates a person's technical knowledge at the expert level. Cisco qualified CCIEs can deal with the most complex issues associated with network design, integration, administration, security, and problem solving. CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS Software network management utilities and coming up with alternate approaches or identifying software patches. CCIEs offer exceptional cost-effectiveness since their depth of experience permits them to solve the most intractable problems quickly. In common instances, less seasoned engineers can wrestle for hours or days with identical tasks that a Cisco CCIE can resolve in a few minutes. Few support organizations make Cisco CCIEs accessible to help small and medium sized businesses. Progent offers fast phone access to a Cisco CCIE so your company can receive immediate help for complex network issues that are impacting worker efficiency but are beyond the comfort zone of your ordinary IT maintenance resources. Progent's Cisco-qualified CCIE consultants can communicate with your computer system by means of advanced remote troubleshooting tools in order to perform efficient, safe, and affordable diagnosis and repair. Progent's CCIEs offer expertise in the entire range of Cisco's popular selection of networking products including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network products.

  • Authorized Windows Experts
    MS Windows Support for Colorado Springs, ColoradoProgent's Microsoft-qualified remote support experts can deliver network repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist your company with a wide range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint Server 2013 design, Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2017 Linux integration support, Systems Center Operations Manager network monitoring, Project Server and Server Online training, Small Business Server support, and Windows Essentials cloud integration.

    Progent in addition offers a full array of remote PC desktop services such as Microsoft Windows 7 integration, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and automating workstation deployment.

  • CISM and CISSP Certified Network Security Professionals
    CISSP Certified System Security Experts for Colorado Springs, ColoradoProgent's accredited CISM and CISSP security consultants can provide a range of security solutions to bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help your company to recover rapidly following a damaging penetration. Security consulting services available from Progent include: thorough network security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; quick recovery from malicious assaults; installing firewalls; designing secure architectures for remote and mobile communication; protecting your email infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online consulting to help companies of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine local IT assets as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Additional Support Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract IT projects that small companies frequently need. Billing charges for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these special areas of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Services
    Progent's Call Center support alternatives for small organizations with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are designed for smaller companies who lack the resources to create an in-house Help Desk but who want quick access to an effective Help Desk with proficient telephone assistance as well as the technical depth to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for larger companies and operates as a seamless supplement to your current Helpdesk staff. Progent's Virtual Help Desk can operate as an escalation resource to resolve complex technical issues, or be available in those instances when your other support engineers are overwhelmed.

    Progent's Call Center consulting expertise can assist you in building an effective new Help Desk or enhancing your established organization, identifying or enhancing Help Desk Call Center software products to handle the particular demands of your company, or adding occasional phone support personnel to work with your existing Help Desk Call Center group to handle demanding events like software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk team of experienced information technology experts gives your computer users in Colorado Springs or anywhere in the state of Colorado immediate contact with an effective support resource with substantial background offering telephone-based help and online repair service for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center the reputation as a solid contributor to company efficiency, and Progent's target is to resolve instead of just report technical issues.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Group offers phone-based advanced consulting expertise and training in key application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting, customization, and training for Microsoft business applications such as CRM, Office Project, Microsoft Word, and Excel. To learn more on Progent's consulting, custom development, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

    Progent's Mac professionals can nurture the creative facets of Apple Mac systems by delivering phone-based help services and education in imaging, audio, and motion video. Progent's consultants offer help in a large selection of Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common jobs like scanning or digitizing audio or video or establishing an audio/video production lab.

    Online Network Monitoring Support
    Progent can provide companies in Colorado Springs, or anywhere in the state of Colorado, remote computer system monitoring services centered around Microsoft Operations Manager network monitoring, enhanced by Progent to accommodate your environment so your computer support is proactive rather than reactive. By detecting looming trouble spots before they evolve into downtime, automated monitoring can head off inconvenient and expensive network breakdowns. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or networks powered by multiple OS platforms.

How Your Colorado Springs Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent.

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