Fast and Affordable Online Help for Colorado Springs IT Networks
Urgent Phone Support for Colorado Springs SystemsFor companies in Colorado Springs or anywhere in Colorado, Progent provides online help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided online support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to solve challenging networking issues, as well as the services of CISSP and CISM-accredited security consultants to handle advanced security design and diagnostic jobs.

Progent's online technical support experts offer excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated tools needed to resolve the majority of network problems rapidly. Efficient support reduces direct expenses because solutions use up fewer chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your office. Your company benefits additionally with incidental expenses by reducing or avoiding network outages and related losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced online technical support experience is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.

Progent's billing policy for remote support is structured to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you are charged only for the support that you actually get. Unlike typical online support organizations, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and simple policy for pricing do away with scenarios where quick repairs manage to turn into big bills. Progent's skill at solving technical issues quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of optimized tools and field-proven methodologies which ensure the maximum degree of efficiency for online technical support and repair for computer systems of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's online support team to link to your computer system remotely without breaching corporate security.

Progent's sophisticated customer support reporting system maintains thorough histories for all support that Progent's clients have received. Progent's team service personnel have access to the details of support delivered to every Progent customer by every Progent consultant. This archive of problems and solutions is organized as a readily exploitable proprietary knowledge base that allows Progent's remote support professionals to communicate their experiences company-wide to ensure that the quality of Progent's support grows over time. Progent's advanced certifications and working associations with key vendors such as Cisco and Microsoft open up additional vast technical support databases and permit priority response from manufacturers' in-house product engineers with the result that Progent's remote consulting specialists are able to come up with the best solutions quickly.

Remote support provided by Progent to companies in Colorado Springs and throughout the state of Colorado include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the world's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all key aspects of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the entire threat progression including blocking, identification, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also help your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's ability either to block or recover rapidly from a ransomware incident. Progent will consult with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract information technology projects. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these important areas of computer technology allows customers to execute critical projects within budget and on schedule. Progent's special online engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center service options for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing services are well suited for businesses who lack the money or time to assemble and manage an in-house Help Desk but who want quick response from a reliable Help Desk with professional phone assistance as well as the expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is intended for larger businesses and acts as a transparent reinforcement of your existing Helpdesk resources. Progent's Virtual Help Desk Call Center can act as a an escalation resource to resolve the toughest network problems, or be ready in overflow instances when your regular service providers are swamped.

    Progent's Help Desk team of veteran information technology professionals gives your workers in Colorado Springs or anywhere in the state of Colorado rapid assistance from a reliable support group with substantial experience offering telephone-based support and online repair service for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center recognition as a major contributor to company success, and Progent's aim is to fix and not simply report technical issues.

  • Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Team can supply phone-based advanced consulting expertise and education in special application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office Word, and MS Office Excel. For more about Progent's expertise, custom programming, and education services, visit Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Colorado Springs, or anywhere in the state of Colorado, online hybrid network monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your business so your network maintenance is proactive rather than reactive. By uncovering looming problems before they cause downtime, automated monitoring can avoid disruptive and costly service breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or environments that support multiple operating systems.
How Your Colorado Springs Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Colorado Springs or throughout the state of Colorado, Progent's phone-based network support specialists are ready to provide expert and economical IT support the instant your company requires it. More than a decade of offering remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine remote access technology to repair network problems quickly while eliminating the cost and lost productivity that comes with in-person support calls.

Even if your Colorado Springs organization has a local independent consultant or employs a full time organization that know how to deal with common network issues, Progentís Microsoft certified consultants can provide a convenient and transparent remote expansion of your on-site resources in cases when your regular service personnel either lack the time or the expertise to address unexpected network crises or especially complex integration projects.

Features of Progent's Remote Network Support for Colorado Springs
Progent's phone support, remote repair, network security consulting, and network administration services offer offices in Colorado Springs or anywhere in the state of Colorado the greatest leverage for your IT investment. Whether you require one-time phone support and Internet-based troubleshooting or full-time Help Desk Call Center support and network administration, Progent's professionals can provide your office world class IT support while permitting you to avoid the expense and administration overhead of running a large in-house IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT background, refined support software, and understanding of corporate IT allow offices to escape the pitfalls of exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Entire Line of Server Platforms
    Progent can provide in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Windows Server 2008 support, Microsoft Windows Server 2003 maintenance, MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site help by the minute. As a result, you owe just for delivered support. Progent does not impose a higher rate for off-hours or priority support, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no monthly commitment for services delivered during regular business hours. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick fixes so you won't be forced to allow minor problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or local support organizations who offer minimal documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports transmitted by every staff member to every client. The practice of detailing and organizing support records allows more effective support and eliminates a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to provide 24x7 network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can save your information network from painful and costly availability losses.
How Does My Business Start Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.















© 2002- 2018 Progent Corporation. All rights reserved.