Even if your Colorado Springs company works with a local freelance support technician or employs an in-house IT staff that can deal with the majority of computer problems, Progent’s Microsoft certified consultants offer a convenient and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to address unexpected network crises or especially complicated integration projects.

Details of Progent's Online Network Support for Colorado Springs
Progent's online support, remote troubleshooting, network security expertise, and network management services offer small companies in Colorado Springs or anywhere in the state of Colorado the greatest leverage for your support budget. Whether you need one-time telephone support and Internet-based troubleshooting or full-time Help Desk Call Center services and system administration, Progent's experts can deliver your organization enterprise-level network support while allowing you to eliminate the expense and administration overhead of running a full-service internal IT organization. Key features of Progent's National Remote Support services include:

• Fast Telephone Contact with Microsoft Certified Experts
  Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to small businesses in Colorado Springs and is also ideal for networks in more remote regions of Colorado that lack technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Gold Partner support company, Progent has the advantage of a wide array of Microsoft support tools, technical databases, and on-going training.

• Per Minute Billing to Minimize Costs
  Progent provides online help on a per-minute basis, so you are billed only for the support you use. Progent has no minimum charge for phone service and asks for no periodic subscription fee. This keeps you from paying big invoices for quick fixes.

• Availability of Cisco Network Design Professionals
  As a Registered Partner for Cisco Systems, Progent can provide help from on-staff specialists with experience in planning, implementing, and managing networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, reliable, and protected connectivity for wireline and wireless networking.

• Application Experts Consulting
  Progent's core support offerings consist of system integration, Microsoft Exchange expertise, corporate security planning, and Help Desk outsourcing support. Progent's Application Experts Team can provide in-depth consulting expertise in specific application areas. Support offered by the Application Experts staff includes:
  • Microsoft Dynamics Great Plains Support and Customization
  • Microsoft Dynamics CRM Help
  • Microsoft Project Support
  • Microsoft Office Excel Consulting
  • Microsoft Office Help
  • Crystal Reports, Microsoft Access, and FRx Programming
  • UNIX, Linux and Sun Solaris Help
  • Mac Support
  By providing a convenient centralized source for network generalists and specialists, Progent is able to tailor fast, affordable, and thorough IT solutions that align with the unique requirements of your business.

• State of the Art Remote Connectivity Tools
  Protected remote access allows Progent's support experts to observe exactly what your customers see. This makes it easier to produce quick fixes to problems that could otherwise require a costly onsite visit. Sophisticated online connectivity software and expert technicians together allow Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated network tracking.

• Compatibility with Popular VPN Products
  Progent can provide safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.

• Round-the-Clock Support for Maximum Network Availability
  For small offices with mission-critical applications, Progent offers round-the-clock remote support services. Combined with remote 24x7 server monitoring based on Microsoft's MOM platform, this service can help ensure maximum system uptime.

• Help Desk Call Center
  Progent's Help Desk Call Center programs are designed specifically for budget-conscious small companies whose clients need immediate access to a Help Desk service with effective phone support and full escalation capability.

Benefits of Progent's Network Help for Small Organizations in Colorado Springs
Progent's remote technical help services allow your City# small company to realize the advantages of on-call, expert network support without the cost of managing a full-time IT organization. Your information system will acquire added strategic value by being increasingly reliable, productive, and protected. Benefits to your company include:

• Convenient remote extension of your local support resources
  With most small offices in Colorado Springs and throughout Colorado, local network support providers, whether consisting of outside consultants or an internal maintenance staff, can deal with the majority of technical problems. However, major troubles can strike when your regular resources are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your local support people. In these instances, Progent's online service experts provide an easy, fast, and affordable way to augment your regular help and to pass on valuable information to increase your ability to resolve future issues in-house.

• Less Reliance on Freelance Service Providers
  For IT maintenance, small companies commonly rely on individual freelance service providers. While independent service people have less overhead than larger service companies and can often charge marginally less, they are often stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the lack of fallback help may require your company to go without assistance during an IT crisis. As your network expands, system downtime and problems with vital software become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers an on-call source of reserve support experts to make sure your IT system is always up and running.

• Create a Solid Basis for Seamless Growth
  Small organizations often begin with an IT architecture implemented on a shoestring budget. Without a robust infrastructure, band-aid repairs can get thrown onto a weak foundation. As a company grows, stability and scalability issues can hinder the success of the business. These poorly designed systems need careful analysis, smart long-term planning, and extensive IT expertise to evolve to a network architecture that can offer the solid foundation to handle current business demands and simplify downstream growth.

• Work with Solution Providers Instead of Technology Vendors
  Small companies require guidance and technical education to navigate through an increasingly complicated maze of product options capable of accelerating business success and improving productivity. These companies do not need a network consultant who is motivated to sell a specific vendor's products. IT consulting and product sales can result in a scenario where the recommended solution is built around a profitable product instead of the genuine requirements of a small business. Progent eliminates these dilemmas by offering just services rather than products. This enables Progent to match IT expertise with the real needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's head count, depth of technical experience, refined remote support software, and familiarity with enterprise networking enable small companies to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over=stretched internal resources.

Progent adds value by providing:

• Certified Knowledge of Microsoft's Entire Family of Servers
  Progent offers in-depth support for Microsoft’s popular server products with services that include Windows 2003 expertise, Microsoft Windows 2000 Server migration, Microsoft Windows NT legacy support, Exchange 2003 Server consulting, Microsoft Exchange 5.5 Server and Microsoft Exchange 2000 Server upgrades, and Microsoft SQL 2005 integration.

• Best Practices
  Progent’s staff of Microsoft and Cisco certified consultants average more than ten years of real-world professional experience, in the trenches of IT support, performing a wide variety of IT tasks for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting staff. This means that you get not only expert technical capability, but also a consultant with field-tested methods for applying computer knowledge to solve real-world IT problems quickly.

• Value Pricing
  Progent's pricing model is to bill for phone service and in-person help per minute. As a result, you are billed only for received support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no initialization fee and requires no retainer. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you won't be tempted to permit simple problems to fester.

• Complete Records of IT Services
  Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or small support organizations who provide scant documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support reports transmitted by every consultant to every customer. The practice of detailing and archiving service records results in more effective service and avoids a slew of common misfortunes such as when a service client is virtually held captive to a consultant who won’t let go of the keys to the kingdom.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent has few competitors. Companies who work with trusted freelance consultants or who maintain internal IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient.

• Automated Server Monitoring with Microsoft MOM
  Progent is one of the few support firms to provide round-the-clock system monitoring services based on Microsoft Operations Manager. MOM allows your computer support to be proactive rather than reactive. By revealing possible problems before they cause downtime, network monitoring can save your IT network from stressful and expensive availability losses.

How Does My Business Start Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for network help, visit Immediate Urgent Support.