Fast and Affordable Online Troubleshooting for Colorado Springs IT Networks
Urgent Remote Technical Support for Colorado Springs SystemsFor businesses in Colorado Springs or anywhere in the state of Colorado, Progent offers online support for information systems based on any combination of Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft certified engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with complex networking problems, as well as the assistance of CISA and CISM-certified security consultants to help with advanced security design and troubleshooting issues.

Progent's online support experts offer exceptional value due to the fact that they possess the real-world background and are equipped with the advanced technology needed to resolve the majority of information system problems quickly. This lowers direct expenses because solutions require fewer billable minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization benefits even more with incidental expenses by minimizing or eliminating system downtime and associated costs due to business disruption, upset clients, idle employees, and distracted management. Progent's advanced online technical support expertise is especially helpful for businesses that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's billing policy for remote support is structured to leverage your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced exclusively for the services that you actually get. In contrast to many remote service organizations, Progent asks for no startup fee or minimum payments. Progent's one-minute billing unit and clean model for pricing do away with situations where quick fixes manage to turn into substantial bills. Progent's penchant for disposing of technical issues quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of customized technologies and field-proven processes that ensure the highest degree of effectiveness for online consulting and repair for computer systems of any size. Progent provides secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to access your company's system without breaching network security.

Progent's proven service reporting system maintains extensive histories describing all support that Progent's customers have received. Progent's authorized consultants have the benefit of the details of services provided to each Progent customer by every engineer. This archive of anomalies and solutions is organized as a quickly accessible support knowledge base that enables Progent's remote support experts to share their knowledge company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and formal partnerships with major industry leaders such as Cisco and Microsoft open up other vast technical knowledge bases and permit fast response from vendors' internal engineering staff with the result that Progent's remote consulting experts can find the best solutions quickly.

Remote technical support services provided by Progent to businesses in Colorado Springs and anywhere in the state of Colorado include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions used by some of the world's leading corporations. The ProSight series of outsourced network management services covers all key aspects of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the entire threat lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical files, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so that any potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology projects. Progent's rates for ongoing consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these special areas of information technology enables clients to complete major projects within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Expertise
    Progent's Call Center support programs for organizations with environments that incorporate Windows, Cisco, Mac OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk outsourcing services are ideal for companies who lack the budget to create an in-house Help Desk but who require fast response from an effective Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk is designed for bigger businesses and acts as a seamless reinforcement of your existing Help Desk staff. Progent's Virtual Help Desk can operate as a an escalation option for complex computer system issues, or be available in those circumstances when your other support engineers are swamped.

    Progent's Call Center staff of experienced information technology experts provides your clients in Colorado Springs or anywhere in the state of Colorado fast communication with a reliable network service group with years of experience offering telephone-based support and remote diagnostics for networks powered by Windows, Cisco, Mac OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk recognition as a key contributor to company efficiency, and Progent's aim is to resolve instead of merely record technical issues.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts staff can supply remote and in-depth engineering support and education in key business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and MS Office Excel. To find out more information concerning Progent's consulting, customization, and training services, see Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Colorado Springs, or anywhere in the state of Colorado, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to suit your environment so your network maintenance is proactive rather than reactive. By anticipating possible trouble spots before they expand into downtime, automated monitoring can avoid disruptive and expensive network crises. Progent can also deploy system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft networks, or systems that support a variety of operating systems.
How Your Colorado Springs Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency online help with Windows, Mac OS X, or Linux networks, visit Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Colorado Springs or throughout the state of Colorado, Progent's phone-based computer support specialists are ready to provide effective and affordable system help whenever your company requires it. More than a decade of delivering remote tech support has led to Microsoft Gold Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access tools to repair computer problems quickly while avoiding the cost and lost time that comes with on-site support visits.

Even if your Colorado Springs office works with a regular independent support technician or employs a full time IT staff that know how to handle typical network problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to resolve sudden system crises or especially challenging integration projects.

Features of Progent's Online Network Services for Colorado Springs
Progent's online help, Internet-based troubleshooting, system security expertise, and network management services offer businesses in Colorado Springs or anywhere in the state of Colorado unparalleled leverage for your IT investment. Whether you require one-time phone support and Internet-based troubleshooting or full-time Help Desk outsourcing support and network administration, Progent's professionals can provide your organization world class network support while allowing you to eliminate the cost and administration overhead of carrying a full-service internal IT staff. Key features of Progent's online help services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's staff size, range of IT expertise, refined support software, and understanding of enterprise networking enable offices to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Entire Line of Server Platforms
    Progent can provide in-depth support for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 maintenance, MS Exchange Server 2016 migration, Exchange Server 2013 consulting, Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange 2003 Server moves, plus SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-site help per minute. Consequently, you are invoiced only for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no monthly commitment for services delivered during regular business hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you won't be tempted to allow simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or small service firms who offer scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports sent by every consultant to every customer. The practice of documenting and archiving support records results in more efficient support and avoids a variety of common problems such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer 24x7 network tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering potential issues before they cause lost productivity, network monitoring can save your IT network from stressful and expensive service losses.
How Does Our Company Begin Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.















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