Fast and Affordable Remote Technical Support for Colorado Springs Computer Systems
Urgent Online Technical Support for Colorado Springs NetworksFor organizations located in Colorado Springs or anywhere in Colorado, Progent offers remote technical support for networks powered by Microsoft Windows, Cisco, Mac, or Linux technology. Progent's Microsoft certified consulting experts have delivered online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, as well as the assistance of CISSP-accredited security engineers to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support engineers offer exceptional value because they have the practical experience and have access to the advanced tools necessary to solve most network issues quickly. This lowers immediate costs since service calls require fewer billable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization benefits even more in indirect expenses by minimizing or eliminating system outages and related costs resulting from business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote consulting know-how is especially valuable in environments that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for remote help is structured to leverage your network support investment. Progent bills per minute for phone consulting, so you are invoiced only for the services that you actually get. Unlike many remote support companies, Progent asks for no service activation fee or minimum job duration. Progent's per-minute granularity and simple model for billing save you from scenarios where speedy. minor repairs somehow turn into big invoices. Progent's skill at solving problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of optimized tools and proven methodologies that ensure the maximum degree of efficiency for remote consulting and troubleshooting for IT systems of any size. Progent provides secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the engineers of Progent's online support team to communicate with your company's system without breaching system security.

Progent's proven customer support database application includes thorough histories describing all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of assistance rendered to every client by any engineer. This history of anomalies and solutions is organized as an easily accessible support knowledge base that enables Progent's online technical engineers to communicate their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft make available other massive technical support knowledge bases and allow priority response from manufacturers' internal support staff so Progent's online consulting experts can find optimal resolutions promptly.

Online support services provided by Progent to companies in Colorado Springs and throughout the state of Colorado include:

Special Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology allows clients to execute major projects economically and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Support
    Progent's Help Desk support alternatives for companies with environments that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk outsourcing services are intended for organizations who don't have the budget to create an in-house Help Desk Call Center but who need quick access to an effective Help Desk Call Center with proficient telephone support as well as the expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Call Center is intended for bigger companies and serves as a seamless addition to your existing Helpdesk resources. Progent's Virtual Help Desk can serve as a an escalation alternative for complex network challenges, or be available in hectic instances when your regular service providers are too busy.

    Progent's Help Desk staff of experienced network experts provides your computer users in Colorado Springs or anywhere in the state of Colorado quick communication with a large support group with substantial background offering phone support and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's mission is to give the Call Center the reputation as a significant enabler of company productivity, and Progent's target is to solve instead of just track IT issues.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Team offers remote advanced consulting support and education in special application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for popular Microsoft applications such as CRM, Microsoft Office Project, Word, and MS Office Excel. To read more information on Progent's consulting, programming, and education services, go to Progent's Business Application Experts Group.

  • ProSight Data Protection Services Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as IPPA, FIRPA, and PCI and, when needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Colorado Springs, or anywhere in the state of Colorado, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your business so that your IT support is proactive and automated. By spotting possible issues before they evolve into downtime, system monitoring can head off stressful and expensive network crises. Progent can also utilize system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Mac OS X environments, Microsoft Windows systems, or systems powered by a combination of operating systems.
How Your Colorado Springs Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based help with Microsoft Windows, Apple Mac, or Linux networks, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Colorado Springs or anywhere in the state of Colorado, Progent's phone-based network support specialists are ready to deliver effective and economical system help the moment your business needs it. Long experience providing online technical assistance has led to Microsoft Gold certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to repair computer problems quickly while eliminating the expense and lost productivity that comes with on-premises support visits.

Even if your Colorado Springs organization has a regular independent consultant or employs an in-house IT staff that know how to handle typical network issues, Progentís Microsoft and Cisco certified consultants can offer a convenient and transparent remote extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the experience to solve unexpected system emergencies or particularly challenging integration projects.

Features of Progent's Online Computer Services for Colorado Springs
Progent's phone support, Internet-based troubleshooting, network security expertise, and system management services give businesses in Colorado Springs or anywhere in the state of Colorado unparalleled leverage for your support investment. Whether you need occasional phone support and remote network repair or ongoing Help Desk outsourcing services and system management, Progent's experts can deliver your company enterprise-level network support while allowing you to avoid the expense and administration overhead of maintaining a large internal IT staff. Key features of Progent's National Remote Support services include:

  • Immediate Telephone Contact with Microsoft Certified Support Specialists
    Progent's team of Microsoft-certified engineers can provide fast and economical expertise to businesses in Colorado Springs and is also ideal for networks in geographic regions of Colorado that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Gold Certified Partner support firm, Progent has the advantage of a wide selection of Microsoft support utilities, technical databases, and on-going education.

  • By the Minute Rates to Minimize Expenses
    Progent provides online support on a by-the-minute billing plan, so you are billed only for the support you use. Progent has no minimum fee for phone support and imposes no ongoing subscription fee for services provided during normal working hours. This saves you from paying big bills for routine repairs.

  • Availability of Cisco Network Design Experts
    As a Registered Partner for Cisco, Progent offers help from on-staff specialists who have experience in planning, implementing, and supporting networking solutions powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected connectivity for local and remote networking.

  • Application Specialists Consulting
    Progent's basic support offerings include technology integration, Microsoft Exchange Server expertise, system security planning, and Help Desk outsourcing support. Progent's Application Experts group can provide in-depth consulting expertise for critical application areas. Support offered by the Application Experts Group covers:
    Dynamics GP/Great Plains Consulting and Programming
    Microsoft Office Project and Project Online Support
    Office Excel and Office 365 Excel Consulting and Programming
    Microsoft Office Word and Microsoft Office 365 Word Expertise
    BI Reporting Development and Training
    UNIX, Linux and Sun Solaris Integration
    Microsoft SQL Server 2016 Application Development and Microsoft SQL Server 2014 Software Development and Debugging
    Oracle DBA Services and Application Programming
    MySQL Management and Application Development
    Mac Support
    Amazon MWS Software Integration

    By offering a full service one-stop source for IT generalists and specialists, Progent can tailor fast, inexpensive, and thorough IT solutions that align with the unique needs of your business.

  • Advanced Remote Access Tools
    Secure remote connectivity allows Progent's support experts to observe exactly what your customers see. This makes it possible to produce quick fixes to problems that might otherwise require a costly personal service call. Sophisticated remote connectivity tools and experienced technicians combine to allow Progent to repair most network problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and remote network monitoring.

  • Support for Leading VPN Products
    Progent supports secure Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your system remotely without compromising network security.

  • Round-the-Clock Service for Maximum System Uptime
    For offices with mission-critical applications, Progent can provide optional 24x7 remote technical services. Combined with remote 24x7 network monitoring based on MS Operations Manager, this service can help produce high system uptime.

  • Help Desk Services
    Progent's Help Desk Call Center services are designed specifically for budget-conscious offices whose clients need immediate recourse to a Help Desk service with expert telephone support and complete escalation capability.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, depth of IT experience, refined support software, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on professional experience, at the forefront of network support, executing a wide range of IT tasks for an extensive array of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support team. This guarantees that you get not just expert technical skills, but also a consultant with field-tested methods for using technical knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises help by the minute. As a result, you pay only for delivered services. Progent does not demand a higher rate for off-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no minimum fee and requires no monthly commitment for services delivered during regular working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you won't be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Businesses who utilize familiar independent service providers or who maintain internal support personnel benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, secure, and efficient.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible problems before they cause lost productivity, network monitoring can save your IT network from painful and expensive availability losses.
How Does Our Company Begin Receiving Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.

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