Immediate Online Troubleshooting for Colorado Springs Networks
Immediate Phone Support for Colorado Springs SystemsFor companies located in Colorado Springs or anywhere in Colorado, Progent provides online technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified security experts to help with high-level security architecture and diagnostic jobs.

Progent's remote support engineers provide exceptional leverage due to the fact that they possess the practical background and are equipped with the sophisticated technology required to resolve most network issues quickly. Efficient support lowers direct costs because service calls accumulate minimal chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your site. Your company benefits additionally in incidental expenses by minimizing or avoiding network downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced online consulting experience is particularly important for organizations that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.

Progent's billing policy for remote help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed only for the services that you receive. Unlike many remote service organizations, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and clean model for billing prevent situations where fast solutions somehow turn into substantial invoices. Progent's penchant for dealing with technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of optimized tools and field-proven methodologies that promote the maximum degree of effectiveness for remote help and troubleshooting for IT networks of any size. Progent offers secure VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's remote service group to communicate with your system remotely without violating system security.

Progent's powerful customer support reporting application includes thorough records describing all support that Progent's clients have been provided. Progent's team engineers have the benefit of the history of services rendered to each client by any engineer. This database of issues and responses is stored as a readily exploitable proprietary knowledge base that allows Progent's online technical professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support services improves over time. Progent's advanced accreditations and working associations with important vendors including Cisco and Microsoft open up additional vast technical databases and allow quick response from vendors' in-house product engineers with the result that Progent's online consulting specialists are able to come up with the best solutions quickly.

Online services offered by Progent to businesses in Colorado Springs and throughout the state of Colorado include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price services intended to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by many of the industry's leading corporations. The ProSight portfolio of outsourced network management services addresses all key aspects of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver centralized management and world-class security for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so that any potential issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's preparedness to stop or recover rapidly from a ransomware attack. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology enables clients to execute critical initiatives within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk service offerings for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for organizations who don't have the money or time to build and maintain an internal Help Desk Call Center but who want fast response from a dependable Help Desk Call Center with proficient telephone assistance plus the ability to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk consulting support can assist you in establishing an efficient new Help Desk or improving your existing one, selecting or customizing Help Desk Call Center software to meet the particular needs of your company, or adding occasional phone support staff to reinforce your internal Help Desk Call Center team to deal with demanding scenarios like software transitions, major upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of experienced network experts provides your workers in Colorado Springs or anywhere in the state of Colorado instant contact with an efficient network service resource with extensive background delivering telephone-based support and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk recognition as a significant driver of business success, and Progent's target is to solve instead of simply track technical problems.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Team provides phone-based and in-depth consulting support and training in specific application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, programming, and training for familiar Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's consulting, custom development, and education services, go to Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Colorado Springs, or anywhere in the state of Colorado, remote IT infrastructure monitoring by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your environment so that your IT maintenance is proactive and automated. By detecting possible trouble spots before they expand into crashes, system monitoring can ward off stressful and costly network breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems powered by a variety of OS platforms.
How Your Colorado Springs Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Colorado Springs or throughout the state of Colorado, Progent's online computer support engineers can deliver professional and affordable IT help the instant your organization needs it. Long experience offering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online access technology to fix computer problems rapidly while avoiding the cost and lost productivity associated with on-site support calls.

Even if your Colorado Springs office has a regular freelance support technician or employs an in-house IT staff that can handle the majority of network problems, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the availability or the expertise to solve sudden system emergencies or especially tough integration problems.

Features of Progent's Remote Computer Support for Colorado Springs
Progent's online support, remote troubleshooting, network security consulting, and network management services give offices in Colorado Springs or throughout the state of Colorado unparalleled leverage for your IT investment. Whether you need occasional phone help and Internet-based network repair or full-time Help Desk Call Center support and system management, Progent's experts can deliver your organization world class network support while allowing you to avoid the expense and hassle of running a full-service internal IT organization. Key features of Progent's online help program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT expertise, refined support tools, and familiarity with corporate IT enable businesses to escape the limitations of excessive reliance on smaller consulting firms, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Complete Range of Servers
    Progent can provide world-class expertise for Microsoftís powerful server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support services, Microsoft Windows Server 2008 R2 expertise, Windows 2003 Server maintenance, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange 2010 Server management, Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person visits per minute. Consequently, you owe just for delivered support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for services provided during normal working hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you won't be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent faces little competition. Businesses who utilize trusted freelance service providers or who employ in-house support personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more reliable, protected, and efficient.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only support firms to offer round-the-clock system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can save your information network from stressful and expensive availability disruptions.
How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.















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