Fast and Affordable Online Troubleshooting for Colorado Springs Computer Networks
Immediate Remote Support for Colorado Springs NetworksFor businesses located in Colorado Springs or anywhere in Colorado, Progent provides remote support for information systems powered by Microsoft, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have provided remote support to companies in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure issues, plus the assistance of CISA and CISM-certified security engineers to help with high-level security architecture and troubleshooting issues.

Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated technology necessary to resolve most network issues quickly. This lowers direct expenses because service calls accumulate fewer chargeable minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization saves even more with incidental expenses by reducing or eliminating system outages and related losses due to business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's extensive online technical support expertise is particularly important for organizations that rely on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing model for remote help is designed to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you owe exclusively for the support that you actually get. In contrast to typical remote support organizations, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean model for pricing prevent situations where fast fixes manage to end up as substantial bills. Progent's penchant for dealing with technical issues efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a set of optimized tools and field-tested methodologies that permit the highest degree of efficiency for online consulting and repair for computer systems of any size. Progent offers secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's remote service group to communicate with your computer system without violating network security.

Progent's powerful service reporting application maintains detailed documentation for all service that Progent's customers have received. Progent's staff engineers have access to the history of assistance delivered to every Progent customer by every engineer. This history of issues and responses is organized as a readily searchable proprietary database that allows Progent's online technical experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and close relationships with important industry leaders including Cisco and Microsoft make available other massive technical support databases and permit quick response from vendors' in-house support staff with the result that Progent's remote consulting specialists can find optimal resolutions promptly.

Online technical services offered by Progent to businesses in Colorado Springs and anywhere in the state of Colorado include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's top corporations. Progent's ProSight series of IT management outsourcing services addresses all critical aspects of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, and network infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to provide centralized management and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that require important software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by tracking the state of vital assets that power your business network. When ProSight Systems Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so any potential problems can be resolved before they have a chance to impact your network Find out more about ProSight Systems Watch server and desktop automated remote monitoring and management consulting.

Special Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these special fields of information technology allows clients to complete critical projects economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk programs for businesses with networks that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for organizations who don't have the resources to build and maintain an internal Help Desk Call Center but who want fast access to a dependable Call Center with proficient telephone support as well as the ability to escalate the most challenging tasks to high-level consultants.

    Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk or enhancing your established organization, evaluating or customizing Help Desk application software to meet the unique demands of your corporation, or providing temporary phone support personnel to work with your internal Help Desk group to deal with demanding scenarios such as software migrations, mass updates, or rolling out new business software.

    Progent's Call Center team of seasoned network experts offers your clients in Colorado Springs or anywhere in the state of Colorado instant contact with an efficient technical support resource with extensive experience offering phone support and remote troubleshooting for computer environments based on Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux products. Progent's mission is to earn the Call Center recognition as a key enabler of company success, and Progent's goal is to resolve and not simply document IT issues.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff provides online advanced consulting expertise and training in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and education for Microsoft business applications including Microsoft CRM, Project, MS Office Word, and MS Excel. For more information about Progent's expertise, custom development, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Colorado Springs, or anywhere in the state of Colorado, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your environment so that your network support is proactive rather than reactive. By exposing possible issues before they expand into full-scale emergencies, system monitoring can head off stressful and costly service failures. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft systems, or environments powered by a combination of OS platforms.
How Your Colorado Springs Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote support with Microsoft, Apple Mac, or Linux/UNIX computer systems, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent. For companies and startups in Colorado Springs or anywhere in the state of Colorado, Progent's online network support engineers are ready to provide professional and affordable IT support the instant your business needs it. More than 15 years of offering online technical assistance has led to Microsoft Gold Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine remote access technology to repair network problems rapidly while avoiding the cost and lost productivity that comes with on-premises support visits.

Even if your Colorado Springs organization works with a regular freelance consultant or employs an in-house IT staff that know how to handle common network issues, Progentís Microsoft certified engineers can provide a convenient and seamless remote extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to resolve sudden system emergencies or especially challenging integration problems.

Benefits of Progent's Network Help for Organizations in Colorado Springs
Progent's remote IT consulting services enable your Colorado Springs organization to have the benefits of on-call, enterprise-level network support without the cost of managing a full-time IT organization. Your information system will derive greater strategic value by being increasingly available, efficient, and protected. Advantages to your company include:

  • Seamless virtual expansion of your local IT resources
    With most companies in Colorado Springs and throughout Colorado, nearby network service providers, whether represented by outside consultants or an internal maintenance staff, can solve typical network problems. On the other hand, IT crises may occur when your regular resources are overstretched or absent, and some problems may be associated with IT products that is unfamiliar to your usual support technicians. In these instances, Progent's on-call service professionals offer a convenient, quick, and budget-friendly way to augment your local resources and to convey useful knowledge to improve your ability to resolve downstream issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller organizations often rely on independent freelance service providers. While freelance consultants carry smaller overhead than big consulting organizations and can often charge lower rates, they are often overbooked, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in class, the lack of backup help may force your company to wait for assistance during an emergency. As your network expands, network unavailability and problems with critical applications become more expensive. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides an on-call source of reserve support expertise to insure your IT system stays available.

  • Build a Scalable Foundation for Smooth Growth
    Organizations often begin with an IT system created on a shoestring budget. Without a proper framework, slap-dash fixes can get thrown onto a shaky foundation. When a company grows, stability and expandability problems can hinder the success of the organization. These badly built systems require proper analysis, smart long-term planning, and extensive IT expertise to evolve to a network infrastructure able to deliver the solid foundation to handle current business demands and ease downstream expansion.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller organizations require advice and technical training to navigate through an ever more complicated array of product options available for promoting business growth and improving productivity. Businesses hardly need a network consultant who is attempting to earn a commission on a specific vendor's technology. IT support and product sales can lead to a situation where the recommended solution is built around a predetermined technology instead of the true requirements of a client. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to match technical consulting with the real interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, depth of IT experience, refined remote support software, and familiarity with corporate IT enable companies to escape the limitations of excessive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, in the trenches of network support, executing a broad range of technical tasks for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support team. This means that you get not just world-class IT capability, but also a support engineer with proven approaches for using technical knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-premises help per minute. As a result, you are billed only for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for support services delivered during normal business hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for fast fixes so you won't be tempted to allow less critical problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who provide minimal documentation or details of services done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support reports transmitted by every consultant to each client. The practice of detailing and archiving support activity allows more efficient support and avoids a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who wonít release vital service information.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 system tracking services powered by MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause lost productivity, system monitoring can keep your information network from painful and costly availability losses.
How Does Our Company Start Receiving Online Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.















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