Affordable Computer Troubleshooting from Microsoft and Cisco Certified Consultants for Businesses in Columbia, SC
By delivering world-class know-how when you need it, making available in-depth expertise for critical business applications, providing innovative services such as virtual server hosting, billing solely for services you receive, and charging no sign-up fees or retainers for standard services, Progent allows you to maximize the business value of your information system and minimize support costs. Progent recognizes that information system protection, reliability, and performance are just as critical to small companies as to large corporations but that smaller companies don't have the economy of scale to spend aggressively in computer networks and internal support groups. Progent's basic value proposition is that no network consulting firm can match Progent's ability to deliver the network support expertise your business needs whenever you require it and at prices you can justify.

For mid-size and large businesses, Progent offers co-sourcing services to supplement the technical skills of your internal network support staff. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like software programming, disaster recovery planning, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition provide access to accredited experts to help your business to design and execute a sensible cloud computing strategy.

Core Products and Technologies Serviced by Progent for Office Networks in Columbia, South Carolina
Progent's group of industry certified experts offers help for all aspects of network technology found in businesses of all sizes. Areas served by Progent in Columbia include:

Service Delivery Alternatives Available for Columbia, South Carolina Businesses
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and IT administration. Progent's paradigm for providing network support is built on the Call Center operational structure familiar to larger IT support organizations. Progent's Help Desk Support Mechanism ensures rapid support, comprehensive activity records, reliable follow-up, and strict expense control across an array of network service delivery options that include online troubleshooting, in-person help, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified service experts can assist customers to analyze and repair network issues without the cost or time loss of travel for onsite support visits. The background of Progent's network engineers makes it possible to handle most IT problems quickly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-accessible signup process for first-time customers to address urgent situations and Progent bills per minute with no startup charges or time minimums, so you pay only for the support you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Learn additional information about Progent's online network troubleshooting services.

  • On-site Service
    Progent offers onsite computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's remote service engineers to give small and midsize businesses the optimal solution: on-premises service technicians when you need them plus the on-line expertise of Progent's worldwide staff of IT consultants, security professionals, and business application programmers. The wait time for on-site service calls is usually under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite service. Learn more about how and why to sign up for Progent's onsite network support.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses who require fast and dependable access to an online Helpdesk with effective phone assistance, remote repair tools, and sufficient technical depth for full escalation. Because small and midsize businesses usually have limited IT budgets and can provide scant management bandwidth for dealing with network support tasks, Progent's Help Desk Services could be the most cost-effective option to make sure that small business computer systems stay productive. Read more about Progent's Help Desk services.

  • Consulting Expertise
    Progent provides small and midsize businesses affordable availability of world-class consultants who can deliver help with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network protection engineering, high availability it system consulting, virtual server solutions, plus integration, customization and training for business applications such as accounting, ERP, management reporting, sales automation, and productivity software. Progent can help with one-time projects such as office relocations and major software upgrades, extended initiatives like business reporting software programming and support, database software development and DBA services, and web design, continuing services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and system management, or urgent services like data restoration and malware removal.

  • Application Hosting
    Progent can host key business applications like Microsoft Exchange Server and SQL Server in order to provide small businesses with greater levels of reliability, security, and recoverability than is feasible with the class of on-site data center that is practical for most small and midsize organizations. Since Progent utilizes the same facilities that support the equipment of some of the world's largest information technology companies, Progent can save you the expense of building and managing the systems required for enterprise-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also see to it that patches and service packs stay current, protection and efficiency is continually monitored, and systems and data files are regularly archived and ready for complete and prompt restoration. Learn more concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small company's production servers in an environment that not only delivers the highest degree of availability and extensibility but that is in addition simple for clients to migrate to another support provider or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is based on tested virtualization techniques that allow companies with mixed environments to benefit dramatically on the costs of capital equipment, system maintenance, and IT administration while achieving enterprise-class availability and an unparalleled degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed solution, can support the multi- OS and loosely standardized environments typical of smaller businesses, and retains ownership of the licenses in the client's possession so that migrating to a new virtual host is fast, reliable, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide advanced remote consulting to help businesses of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that combine local IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight suite of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the complete threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security vendors to deliver centralized control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability to block or recover quickly after a ransomware attack. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity applications important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an increasingly sophisticated collection of infrastructure technologies including firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide view of system protection and can help with complex security programs like Security information and Event Management (SIEM) solutions to help companies comply with business standards and government mandates for network data protection and incident reporting.

The breadth and size of Progent's consulting team bring a unique array of advantages to customers wishing to increase the business value of their IT system within an affordable budget. These advantages include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of real-world professional background, at the front lines of IT support, executing a wide range of technical tasks for an extensive array of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This means that you get not just world-class IT help, but also a support engineer with proven methods for fixing actual IT problems quickly. Learn more about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to charge for phone support and in-person help by the minute. Consequently, you pay only for received support. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no sign-up charge and requires no retainer for support services delivered during normal business hours. Many support firms impose substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's small billing granularity does away with major bills for fast fixes. An additional advantage of granular billing is that clients will not be inclined to permit incipient issues to fester until they grow into major ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Support
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike some freelance consultants or local service organizations who provide scant documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports sent by every staff member to each customer. The discipline of documenting and organizing service activity allows more efficient service and avoids a slew of typical problems such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their scope, Progent can concentrate on delivering high-value skills where Progent has few competitors. Small companies who work with freelance consultants or who maintain internal support personnel benefit when Progent passes on information about new technology and proven processes to make their IT environments more reliable, secure, and productive. Learn more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Columbia, South Carolina business needs to contact Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Fast Online Network Support
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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