Expert Remote Troubleshooting for Columbia, South Carolina Small Business Computers from Certified Consultants
Small companies have typically been overlooked by large IT support firms. Some small companies permit themselves to grow excessively reliant on freelance engineers or small consulting firms who don't have the size or broad knowledge to react promptly or efficiently to network crises. Other small companies resort to mass-market service firms staffed with personnel taught to offer standardized solutions to ordinary issues but who are missing the background and technical scope to deal with the diversity of configurations and absence of standards typical of small business information systems.

Progent's proven methodology for providing affordable and effective network support to small companies has made Progent among the most respected Microsoft Gold network service firms in the country. Progent has delivered remote support to companies in every state in the United States and can dispatch in-person help in most zip codes.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to add to the technical skills of your internal IT support group. This can cut costs and help meet schedules for big IT initiatives such as software development, disaster recover/business continuity planning, security evaluations, office consolidations, or technology migrations.

Progent can also offer the services of certified consultants to assist your business to plan and execute a sensible cloud computing strategy.

Primary Practice Areas Serviced by Progent for Columbia, South Carolina Business Networks
As a Microsoft Gold Certified Partner consulting company with a large group of Cisco CCIE network infrastructure consultants and Apple accredited engineers, Progent offers emergency assistance and low-cost online consulting to Columbia, SC small businesses for a wide array of computer technologies such as:

Support Delivery Options for Columbia, South Carolina Businesses
Progent offers a selection of alternatives for providing small and midsize businesses with cost-effective IT services for technical support, system architecture, hosting, and network management. Progent's paradigm for delivering IT support is based on the Help Desk operational structure common to larger IT support organizations. Progent's Contact Center Support Model ensures fast response, comprehensive activity records, consistent follow-through, and tight cost control for an array of IT support delivery modes that include remote troubleshooting, on-premises help, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote support for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can assist clients to analyze and fix hardware and software issues without the expense or time loss of in-person support calls. The background of Progent's network engineers allows them to resolve most IT problems rapidly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-accessible signup process for first-time customers to accommodate emergency network problems and Progent bills per minute with no startup fees or minimums, so you pay only for the help you receive. Experts available online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Find out additional information concerning Progent's online computer troubleshooting expertise.

  • Onsite Service
    Progent provides onsite computer support for signed-up clients in larger cities in the United States. Progent's on-site service personnel can operate in conjunction with Progent's remote support engineers to give small and midsize companies the best of both worlds: in-person support technicians when you require them plus the on-line expertise of Progent's worldwide staff of network consultants, security professionals, and business application programmers. The wait time for in-person support calls is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more concerning how to sign up for Progent's in-person computer support services.

  • Help Desk
    Progent's Contact Center Outsourcing Services are designed for small and midsize companies who need prompt and dependable access to an online Helpdesk with effective phone support, remote repair tools, and sufficient technical depth for all needed problem escalation. Since small and midsize companies usually have tight IT budgets and can provide little management attention for dealing with network support, Progent's Contact Center Services could be the most cost-effective way to ensure that small business computer systems stay up and running. Learn more concerning Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize businesses budget-friendly access to enterprise-class consultants who can deliver help with vital products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, high availability network consulting, virtualization strategies, plus integration, programming and support for business applications such as accounting, operations, management reporting, CRM, and productivity packages. Progent can provide assistance with one-time projects such as office relocations and massive system upgrades, extended projects such as business information software programming and support, relational database application development and administration support, and web development, continuing support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or urgent services such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host mission-critical applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with greater degrees of reliability, security, and recoverability than is possible using the type of on-site data center that is achievable for most small businesses. Because Progent utilizes the same data centers that support the gear of many of the planet's biggest information technology companies, Progent can save you the cost of creating and managing the infrastructure required for enterprise-class environmental control, power failover, and redundant Internet access. For managed applications, Progent can also ensure that upgrades and revisions stay current, protection and performance is continually tracked, and systems and data files are regularly archived and ready for complete and rapid recovery. Learn more concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small organization's production servers in an environment that not only delivers the top level of availability and scalability but that is also convenient for clients to transfer to a different support provider or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting is built around proven virtual server techniques that allow companies with mixed environments to save dramatically on the costs of hardware, system support, and network management while achieving world-class availability and an unprecedented level of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered package, can support the mixed- platform and loosely standardized networks common with small companies, and keeps ownership of the licenses in the client's hands so that moving to a different virtual system is quick, safe, and affordable. This eliminates becoming a prisoner of a specific hosting service while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert remote consulting to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine local resources as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud integration projects quickly and affordably.

Why Progent Offers the Smart Choice for Columbia, South Carolina Businesses
Progent's size, breadth of technical skill, and experience with corporate IT support enable small and midsize businesses to sidestep the pitfalls associated with excessive dependence on thinly staffed service firms or freelance engineers.

Working with Progent's Experts allows your business to:

  • Prevent Excessive Reliance on Individual Support Consultants
    For IT support, small companies often depend excessively on independent engineers. Though individual service engineers have lower expenses than more substantial support organizations and can afford to charge nominally smaller fees, individuals are frequently stretched to far to respond quickly to critical situations. If a freelance engineer is occupied with another client, ill, on travelling, or in class, the absence of backup personnel may force your business to go without help in case of a crisis. As your small business expands, network downtime or difficulties with critical programs get more costly. The dollars you thought you were saving on an independent consultant can disappear quickly due to lost productivity. Also, when independent consultants encounter unfamiliar technologies, the lack of a large engineering team to rely on for help forces them to train with the meter running while your organization winds up with the bill for their continuing training.

  • Have Access to Expertise in Advanced Information Technology Issues
    Many small service organizations or independent consultants who concentrate on small company IT consulting may excel at delivering routine solutions but lack the background to deal cost-effectively with complex network environments that have mixed platforms, many locations, VoIP systems, remote workers, integrated accounting and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's background with worldwide companies and Progent's large group of specialists can be valuable to your business because big-company networks are inherently complex, support issues demand in-depth knowledge in numerous technical disciplines, and reaching an acceptable degree of robustness, availability, and security calls for industry-proven processes.

  • Build a Firm Foundation for Growth
    Small businesses often begin with an IT system cobbled together on a shoestring budget. Without a proper basis, a sequence of ad hoc repairs often get piled on top of a marginal structure. As a company evolves, stability and scalability problems can obstruct the success of the organization. Such networks require thorough assessment, smart strategic analysis, and in-depth expertise to upgrade to a network environment that will act as the reliable basis to handle critical business needs and support future expansion.

  • Work with Solution Providers, Not Product Vendors
    Smaller businesses require guidance and insight to navigate through an increasingly complicated maze of IT alternatives offered for enabling growth and enhancing productivity. Businesses do not need an IT consultant or service firm that attempts to promote products. Progent avoids conflicts of interest by not selling hardware and software. Progent provides services and expertise exclusively. This permits Progent to align technical services with the real needs of clients. Mixing IT consulting and product selling can lead to a conflict where the proposed solution is built around a predetermined vendor rather than being driven by the true requirements of a customer.

How to Contact Progent
If your Columbia, South Carolina business needs to contact Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Fast Online Network Assistance
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2017 Progent Corporation. All rights reserved.