Columbia, SC Online Help from World-class Computer Service Consultants
Progent's computer tech support services can provide your Columbia, SC business affordable and reliable access to enterprise-class network experts. By providing network consulting help when you need it, offering advanced expertise for critical technologies, delivering unique services such as 24x7 server monitoring, and invoicing only for services you use, Progent gives your Columbia, South Carolina business an economical option for optimizing the productivity of small office information systems. Whether you maintain an onsite datacenter, connect to cloud-based resources, or manage a hybrid cloud-and-local solution, Progent is the smart choice for businesses to build and manage a robust and secure IT system and to benefit from fast availability of the experienced support usually restricted to corporations who can set up a large in-house IT staff.

For larger businesses, Progent offers co-sourcing and project management support to supplement the skills of your internal IT service personnel. Co-sourcing can save money and help meet schedules for big IT initiatives such as software development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or software migrations.

Progent can in addition offer access to accredited experts to assist your company to design and execute a sensible cloud computing strategy.

Main Products and Technologies Serviced by Progent for Office Networks in Columbia, South Carolina
Progent provides the services of certified experts for all aspects of information technology found in small and midsize companies and local governments. Products and technologies serviced by Progent include:

Service Delivery Options for Columbia, South Carolina Companies
Progent offers a selection of options for providing small companies and local governments with affordable computer services for technical support, system architecture, hosting, and network management outsourcing. Progent's model for providing computer support services is built on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Contact Center Support Model ensures fast response, comprehensive service documentation, consistent follow-up, and tight expense monitoring across an array of network service delivery modes that include remote repairs, in-person support, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified support experts can help customers to analyze and repair network problems without the expense or delay of on-premises support visits. The experience of Progent's IT engineers makes it possible to handle the majority of network issues rapidly. For complex problems, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-based registration process for first-time customers to address emergency situations and Progent charges by the minute with zero startup charges or minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Learn additional information concerning Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent provides on-site technical assistance for registered clients in larger cities in the United States. Progent's onsite service personnel can operate in tandem with Progent's online support engineers to give small and midsize companies the best of both worlds: on-premises support professionals when you need them as well as the remote expertise of Progent's seasoned staff of IT consultants, security specialists, and business application programmers. The response time for in-person service calls is usually under one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more details about why to register for Progent's onsite computer support.

  • Phone Support
    Progent's Contact Center Services are designed for small and midsize businesses who require prompt and dependable access to an online Contact Center with efficient telephone assistance, remote troubleshooting tools, and sufficient technical depth for full problem escalation. Because smaller companies usually are constrained by tight information technology funds and can provide little management bandwidth for handling IT support tasks, Progent's Help Desk Services could be the most cost-effective way to ensure that small business information systems are always up and running. Learn more about Progent's Helpdesk services.

  • IT Consulting Services
    Progent offers small companies budget-friendly availability of world-class IT professionals who can deliver assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network protection engineering, fault tolerant network consulting, virtual server strategies, plus configuration, customization and support for small business applications including accounting, ERP, business analytics, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects including office moves and major system migrations, longer term projects like management analytics application development and support, database software development and administration support, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and network management, or urgent services like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications like Microsoft Exchange Server and SQL Server in order to provide small companies with greater degrees of reliability, protection, and recoverability than is feasible with the class of internal data center that is realistically affordable for most small businesses. Because Progent utilizes the same data centers that host the gear of many of the planet's biggest IT companies, Progent can save you the expense of creating and maintaining the infrastructure needed for world-class cooling, power failover, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that patches and service packs remain current, security and efficiency is constantly monitored, and systems and data files are consistently backed up and available for complete and prompt restoration. Find out additional information concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for the entirety of a small company's production servers in an environment that not only provides the highest level of fault-tolerance and scalability but that is in addition easy for customers to transfer to another support provider or to bring in-house when your situation calls for it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that allow businesses with mixed networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and network management while getting world-class dependability and an unprecedented level of vendor independence. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed service, can handle the mixed- platform and loosely standardized environments common with small companies, and keeps control of the software licenses in the customer's hands so that migrating to a new virtualized system is quick, safe, and inexpensive. This eliminates becoming a captive to a specific hosting service while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers advanced online consulting support to help businesses of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that combine local IT assets along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Information Assurance
Progent's affordable ProSight line of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security vendors to provide centralized control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the complete threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of vital files, apps and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Read more about ProSight DPS managed backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, reconfigure and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of vital assets that power your business network. When ProSight Systems Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your Progent consultant so all potential problems can be addressed before they can disrupt your network Learn more details about ProSight Systems Watch server and desktop automated remote monitoring and management services.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity programs important to the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more complex collection of infrastructure products including firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified security experts, CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance professionals offer a business-wide view of network protection and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies meet industry standards and government requirements for network information security and incident reporting.

The scope and depth of Progent's consulting team bring a unique array of advantages to companies trying to maximize the productivity of their IT system within an affordable budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of hands-on professional background, at the front lines of IT support, executing a wide variety of technical tasks for a large mix of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This ensures that you get not just world-class technical skills, but also a support engineer with field-tested methods for resolving real-world IT problems efficiently. Learn additional information about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to charge for remote service and on-site help per minute. Consequently, you owe only for received support. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for support services delivered during regular working hours. Many support organizations demand large minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates major bills for quick repairs. An additional benefit of granular billing is that you are not inclined to allow minor problems to fester until they become big problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Services
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or small service firms who offer minimal documentation or details of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service reports sent by every staff member to each client. The practice of documenting and organizing service records results in more effective service and avoids a slew of common misfortunes such as when a support client is virtually held captive to a consultant who wonít release vital service information. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent faces little competition. Small companies who work with independent consultants or who employ in-house IT staffs gain when Progent passes on information about critical technology and proven processes to make their IT environments more robust, secure, and efficient. Read more details concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Columbia, South Carolina business needs to contact Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Online Technical Assistance
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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