Fast, Affordable Online Network Troubleshooting for Columbia, South Carolina Small Businesses
For over twenty years, Progent has focused on delivering enterprise-quality IT support services to clients who have small-business budgets. Progent has built a powerful support solution that includes a low-overhead, seamless virtual office infrastructure, sophisticated online repair tools, a substantial team of consultants accredited in a wide array of technical practice areas, a Call Center operational structure that promotes efficiency and guarantees follow-up, a global group of on-line support professionals, on-site service availability for the majority of most zip codes in the United States, and a corporate ethos committed to resolving network issues in the least time and at the least cost to clients.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to reinforce the skills of your internal network service team. Co-sourcing can save money and help meet schedules for big IT initiatives like application development, business continuity preparedness, security audits, office consolidations, or software migrations.

Progent can in addition provide access to certified experts to help your business to plan and execute a sensible cloud strategy.

Main Products and Technologies Supported by Progent for Businesses in Columbia, South Carolina
Progent provides the support of certified experts for all facets of information technology deployed in small companies. Products and technologies supported by Progent include:

Support Delivery Options for Columbia, South Carolina Companies
Progent offers a variety of options for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and IT administration. Progent's paradigm for providing IT support services is built on the Help Desk structure common to larger IT groups. Progent's Help Desk Service Model promotes rapid support, thorough activity documentation, reliable follow-up, and tight cost monitoring for a range of network service delivery alternatives that include remote troubleshooting, onsite support, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified support experts can help customers to analyze and repair hardware and software problems without the expense or delay of in-person support visits. The experience of Progent's network engineers allows them to handle the majority of network issues quickly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-accessible signup process for new customers to accommodate emergency network problems and Progent charges by the minute with no startup charges or time minimums, so you are invoiced only for the help you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Find out additional information about Progent's online network troubleshooting services.

  • Onsite Support
    Progent offers onsite technical assistance for registered clients in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote service experts to deliver small and midsize businesses the optimal solution: in-person service professionals when you need them plus the remote help of Progent's worldwide staff of IT consultants, security specialists, and business software programmers. The response time for in-person service visits is typically less than one business day. There is no sign-up or retainer fee for becoming a Progent customer for on-premises support. Learn more details concerning how and why to register for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Helpdesk Services are designed for small and midsize businesses who need prompt and dependable support from an online Help Desk Call Center with effective phone assistance, remote repair capability, and enough technical strength for all needed escalation. Because smaller businesses usually have tight information technology funds and can provide scant management attention for handling IT support tasks, Progent's Helpdesk Services can be the most efficient option to ensure that small business information networks stay up and running. Learn more details concerning Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent provides small companies budget-friendly access to enterprise-class IT professionals who can provide assistance with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, company-wide network protection consulting, high availability it system engineering, virtual server solutions, plus integration, programming and support for business programs such as accounting, ERP, management reporting, CRM, and productivity suites. Progent can provide assistance with one-shot projects such as office moves and major system upgrades, longer term initiatives such as business analytics software development and customization, relational database application programming and administration support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or emergency response like data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications like Exchange Server and SQL Server to provide small businesses with higher degrees of reliability, security, and recoverability than is feasible with the type of in-house data center that is practical for the majority of small organizations. Because Progent utilizes the same data centers that host the gear of many of the world's biggest information technology organizations, Progent can eliminate the cost of creating and managing the systems needed for world-class environmental control, electrical failover, and redundant Internet access. For hosted applications, Progent can also see to it that patches and revisions remain current, security and efficiency is continually monitored, and systems and data files are consistently backed up and available for full and rapid restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small organization's servers in an environment that not only provides the highest level of fault-tolerance and scalability but that is in addition convenient for customers to transfer to a different service provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting is structured around proven virtualization technologies that allow small businesses with multi-vendor environments to save significantly on the expense of capital equipment, infrastructure support, and IT management while getting world-class availability and an unparalleled degree of vendor alternatives. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered service, can support the multi- platform and loosely standardized environments typical of smaller companies, and keeps control of the licenses in the customer's hands so that migrating to a different virtual host is quick, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide advanced online consulting support to help businesses of any size integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that combine local IT assets as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Information Assurance
Progent offers a portfolio of affordable, set-price monthly services intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security companies to deliver centralized management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to address the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory standards like IPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services managed cloud backup and recovery.

Why Progent Is the Smart Alternative for Columbia, South Carolina Businesses
Progent's size, breadth of information technology expertise, and experience with corporate IT support allow small businesses to sidestep the problems related to excessive dependence on thinly staffed service firms or independent engineers.

Working with Progent enables your small business to:

  • Prevent Excessive Reliance on Individual Support Consultants
    For network support, small businesses sometimes rely heavily on individual consultants. Though freelance support engineers have lower overhead than larger IT service organizations and can afford to charge nominally smaller fees, individuals are occasionally stretched to far to react quickly to critical problems. If a freelance consultant is busy with another client, ill, on travelling, or in training, the lack of backup staff may require your business to go without assistance during an emergency. The more your company expands, network downtime or problems with critical applications get more expensive. The money you thought you were conserving on an independent consultant can be eaten up quickly because of lost productivity. In addition, when freelance engineers confront unfamiliar problems, the unavailability of a large consulting group to depend on for advice requires them to train on the job while your company ends up with the costs for their ongoing education.

  • Have Access to Certified Professionals in Complex Network Issues
    Many smaller support firms or independent engineers who concentrate on small business IT support may excel at delivering connect-the-dots fixes but don't have the experience to work efficiently with complex IT environments with a variety of platforms, multiple locations, VoIP systems, mobile clients, interconnected financial and operational software, eCommerce, and custom business software. Progent's experience with global companies and Progent's large staff of experts can be valuable to your small business because big-company environments are inherently complex, integration problems require thorough understanding of in numerous technical areas, and reaching an acceptable degree of robustness, reliability, and security calls for industry-proven leading practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses often start with a network implemented on a shoestring budget. Lacking a carefully designed basis, a sequence of band-aid repairs often get piled on top of a tenuous foundation. As a business grows, stability and expandability problems can obstruct the success of the business. Such networks require proper assessment, intelligent business planning, and broad-based experience to migrate to an IT environment that can provide the solid basis to meet current business requirements and ease downstream growth.

  • Team with Solution Providers, Not Product Resellers
    Smaller businesses require guidance and insight to navigate through an ever more complex array of IT options offered for accelerating business growth and improving efficiency. Businesses do not need a network consultant or service firm that tries to sell them products. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells consulting and services only. This permits Progent to match technical support services with the genuine needs of clients. Mixing network support and product selling can lead to a conflict where the recommended solution is based on a preselected vendor rather than being driven by the actual needs of a small business.

How to Contact Progent
In case your Columbia, South Carolina business wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Help
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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