Fast, Low-cost Online Network Assistance for Columbia, South Carolina Small Companies
For more than two decades, Progent has specialized in providing enterprise-class network support services to customers with small-business IT budgets. Progent has developed a powerful service system that features a streamlined, seamless virtual office network, sophisticated online repair tools, a large pool of consultants certified in a broad array of technical disciplines, a Help Desk Call Center operational structure that maximizes efficiency and ensures follow-up, a global group of on-line service experts, on-site support options for the majority of most zip codes in the U.S., and a corporate ethos focused on fixing network issues in the shortest time and at the lowest cost to clients.

For medium-size and enterprise companies, Progent can provide co-sourcing support to reinforce the subject matter expertise of your internal IT support group. Co-sourcing can reduce expenses and minimize technical risks for big projects like software development, disaster recovery preparedness, security audits, office consolidations, or technology migrations.

Progent can also offer the services of accredited consultants to help your business to design and implement your cloud strategy.

Key Products and Technologies Supported by Progent for Columbia, South Carolina Office Networks
As a Microsoft-certified Partner computer support company with a world-class group of Cisco qualified CCIE networking consultants and Apple accredited engineers, Progent offers emergency troubleshooting and low-cost remote consulting to Columbia, SC companies for a broad array of computer technologies such as:

Support Delivery Options Available for Columbia, South Carolina Businesses
Progent has a variety of options for providing small businesses with cost-effective IT services for technical support, system architecture, hosting, and network administration. Progent's paradigm for providing network support services is built on the Call Center structure common to larger IT organizations. Progent's Help Desk Call Center Support Mechanism promotes rapid response, comprehensive activity documentation, consistent follow-up, and tight cost control across an array of network support delivery modes that include remote repairs, in-person help, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and routine remote service for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service experts can help clients to analyze and repair hardware and software problems without the expense or delay of in-person support calls. The background of Progent's IT engineers allows them to resolve the majority of network problems quickly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based registration procedure for first-time customers to address emergency situations and Progent charges per minute with no startup charges or minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Learn more information concerning Progent's online computer support expertise.

  • On-site Service
    Progent offers on-site computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite service personnel can operate in tandem with Progent's online service experts to deliver small companies the optimal solution: on-premises support professionals when you need them as well as the remote expertise of Progent's worldwide staff of IT consultants, security professionals, and business software developers. The wait time for on-site support visits is usually less than 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more details concerning how and why to register for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Helpdesk Services are designed for small and midsize businesses and local governments who require prompt and reliable access to an online Helpdesk with effective phone assistance, online troubleshooting tools, and enough technical strength for full escalation. Because smaller businesses usually have limited IT budgets and can provide scant executive attention for dealing with network support tasks, Progent's Help Desk Call Center Services could be the most efficient option to make sure that business computer systems stay productive. Read more details concerning Progent's Help Desk Call Center services.

  • Consulting Services
    Progent offers small and midsize companies budget-friendly availability of world-class consultants who can provide help with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, company-wide network protection consulting, fault tolerant it system engineering, virtual server solutions, plus configuration, customization and support for small business software such as accounting, operations, business analytics, CRM, and office productivity software. Progent can provide assistance with one-shot projects such as site moves and major software migrations, longer term projects like business information application development and support, relational database software programming and administration services, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and system administration, or emergency response like disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for mission-critical business applications such as Microsoft Exchange Server and MS SQL to provide small and midsize companies with higher levels of availability, protection, and recoverability than is feasible using the type of on-site data center that is practical for most small businesses. Because Progent utilizes the same facilities that support the equipment of some of the planet's largest IT companies, Progent can eliminate the expense of building and managing the systems needed for enterprise-class environmental control, electrical backup, and redundant Internet access. For managed application servers, Progent can also ensure that patches and revisions remain current, protection and efficiency is continually monitored, and systems and data files are regularly backed up and ready for full and rapid restoration. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small organization's servers in an environment that not only provides the top level of dependability and expandability but that is also simple for customers to transfer to a different service provider or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting service is built around tested virtual server technologies that allow companies with multi-vendor networks to benefit dramatically on the costs of hardware, infrastructure support, and network administration while getting world-class availability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally administered service, can support the mixed- platform and non- standardized networks typical of smaller companies, and keeps ownership of the software licenses in the client's hands so that migrating to a new virtual host is quick, reliable, and inexpensive. This avoids ending up a captive to a single hosting service while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide expert online consulting support to help organizations of all sizes connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine physical IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and debug their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex network management activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security companies to provide web-based control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability either to block or recover quickly from a ransomware incident. Progent will consult with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup environment that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity applications used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated collection of network technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-qualified security experts, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance professionals offer a company-wide perspective on network protection and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and statutory mandates for network data security and reporting.

The scope and depth of Progent's consulting staff bring a unique array of advantages to companies wishing to maximize the productivity of their IT network within a realistic budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on industry experience, at the front lines of network support, executing a broad variety of IT tasks for a large array of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support team. This means that you get not only expert IT help, but also a support engineer with proven approaches for fixing real-world IT problems efficiently. Learn more about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to bill for online support and on-site help per minute. Consequently, you are billed only for received support. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup fee and asks no monthly commitment for services provided during regular business hours. Many service organizations demand large minimum payments or bill in increments of a quarter hour or longer. Progent's small billing granularity avoids major bills for quick solutions. An additional benefit of granular billing is that you won't be inclined to allow simple issues to stay unaddressed until they grow into big ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Support
    Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many independent consultants or local support organizations who offer scant documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports given by each staff member to each client. The practice of detailing and archiving service records results in more efficient service and eliminates a variety of common problems such as when a support client is effectively held captive to a consultant who wonít let go of the keys to the kingdom. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent has little competition. Small companies who utilize independent consultants or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, secure, and productive. Learn additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Columbia, South Carolina business wants to contact Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Network Support
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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