Expert Remote Troubleshooting for Columbia, South Carolina Small Business Computers from Microsoft Certified Engineers
Small companies have traditionally been overlooked by major network support firms. Some small businesses allow themselves to become excessively reliant on freelance consultants or small support organizations who lack the size or comprehensive knowledge to respond promptly or effectively to network emergencies. Other small businesses turn to giant support providers that employ technicians able to provide standardized fixes for ordinary issues but who do not have the background and versatility to deal with the variety of environments and absence of standards that characterizes small business IT networks.

Progent's proven approach to delivering affordable and successful network support to small companies has made Progent one of the top Microsoft IT service organizations in the industry. Progent has provided online help to businesses in every state in the United States and offers in-person technical support in most zip codes.

For larger businesses, Progent offers co-sourcing services to supplement the skills of your in-house IT service staff. This can reduce expenses and minimize technical risks for major IT initiatives such as application development, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or software migrations.

Progent can in addition offer the services of certified consultants to help your business to design and execute your cloud strategy.

Main Practice Areas Supported by Progent for Business Networks in Columbia, South Carolina
Progent's group of certified engineers offers assistance for virtually all aspects of information systems found in businesses of all sizes. Areas supported by Progent in and around Columbia include:

Support Delivery Alternatives Available for Columbia, South Carolina Companies
Progent offers a selection of alternatives for providing small businesses with affordable IT services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's model for delivering network support services is built on the Call Center structure familiar to big IT groups. Progent's Help Desk Call Center Support Model ensures rapid support, thorough activity records, dependable follow-up, and tight cost control for a range of IT service delivery options that include remote troubleshooting, in-person help, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified service professionals can help clients to troubleshoot and repair network problems without the expense or delay of travel for onsite support visits. The background of Progent's IT engineers makes it possible to resolve most network problems rapidly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based registration procedure for first-time customers to address urgent network problems and Progent charges by the minute with no startup fees or time minimums, so you pay only for the support you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security engineers. Learn additional information concerning Progent's remote computer support expertise.

  • Onsite Support
    Progent provides on-site computer assistance for registered customers in major metropolitan areas in the United States. Progent's on-site support personnel can work in conjunction with Progent's online service engineers to give small businesses the optimal solution: on-premises service professionals when you need them as well as the remote help of Progent's seasoned team of network consultants, security specialists, and business software programmers. The wait time for in-person service calls is typically less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite service. Find out more concerning how to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Contact Center Services are designed for all businesses and local governments who require fast and dependable support from a professional Help Desk Call Center with effective telephone assistance, online repair capability, and enough technical strength for full problem escalation. Because smaller businesses usually are constrained by limited IT funds and can provide little management bandwidth for dealing with network support, Progent's Contact Center Services could be the most cost-effective way to ensure that small business information networks stay productive. Read more concerning Progent's Helpdesk services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly access to world-class IT professionals who can provide assistance with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, network protection consulting, non-stop it system engineering, server virtualization strategies, plus integration, programming and support for small business applications including accounting, ERP and MRP, reporting, sales automation, and office productivity packages. Progent can help with short-term projects including office moves and major software migrations, extended projects like business analytics application development and support, database application programming and administration services, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system management, or urgent services such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host vital business applications like Exchange and MS SQL to provide small and midsize companies with higher levels of reliability, security, and recoverability than is possible using the class of in-house data center that is achievable for the majority of small organizations. Because Progent utilizes the same facilities that host the equipment of many of the planet's biggest IT organizations, Progent can eliminate the cost of creating and managing the infrastructure needed for world-class environmental control, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also ensure that upgrades and revisions remain current, protection and efficiency is continually monitored, and systems are regularly archived and available for full and prompt restoration. Learn additional information concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting services for all of a small company's servers in a setting that not only provides the highest degree of availability and scalability but that is in addition simple for customers to transfer to a different service provider or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting is based on tested virtualization technologies that permit companies with multi-vendor environments to save significantly on the costs of capital equipment, system maintenance, and network management while achieving enterprise-class reliability and an unprecedented level of vendor options. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered package, can support the multi- OS and non- standardized environments typical of smaller businesses, and keeps ownership of the software in the client's hands so that migrating to a new virtualized host is fast, reliable, and affordable. This eliminates ending up a prisoner of a single hosting provider while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced online consulting support to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that utilize local resources along with cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's value-priced ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the complete threat progression including blocking, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of vital data, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need important software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover rapidly from a ransomware incident. Progent will consult with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup/recovery environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex array of network technologies such as firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's CISSP-certified security experts, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance professionals offer a business-wide view of network protection and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and statutory requirements for IT data security and incident reporting.

The scope and size of Progent's consulting staff offer a unique array of advantages to clients trying to maximize the productivity of their information system within a reasonable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of real-world industry background, in the trenches of network service, executing a wide range of technical projects for a large mix of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This ensures that you get not just world-class technical capability, but also a support engineer with field-tested methods for resolving real-world IT problems quickly. Learn additional information about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to charge for remote service and in-person help per minute. Consequently, you pay exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no service activation fee and asks no retainer for services provided during regular working hours. Many service firms impose substantial minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity avoids big bills for fast solutions. Another benefit of by-the-minute pricing is that your company will be less tempted to allow simple problems to stay unaddressed until they grow into major ones. Find out more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small support firms who provide scant documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports sent by every staff member to every customer. The practice of detailing and organizing service records allows more effective support and avoids a variety of typical problems such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their scope, Progent is able to focus on providing high-value services where Progent has little competition. Small businesses who work with freelance consultants or who maintain in-house support staffs gain when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, protected, and efficient. Learn more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Columbia, South Carolina business wants to contact Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Assistance
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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