Enterprise-class Online Support Services for BlackBerry Environments
RIM BlackBerry Remote Troubleshooting HelpSafe and dependable connectivity from smartphones to email systems like Microsoft Exchange, IBM Lotus Domino, or Groupwise is now a strategic requirement for businesses of any size who want to optimize productivity. RIM's BlackBerry devices and the BlackBerry Enterprise Server are some of the premiere solutions for building and administering wireless communications. But, maintaining productive BlackBerry systems has become complex because of the sophisticated tools that exist to fulfill the demand for world-class security and non-stop operation. Progent's BlackBerry certified consultants are expert at delivering remote consulting services for BlackBerry environments, reducing support costs and resolving issues more quickly than is possible via conventional on-premises consulting.

Progent maintains a large team of online engineers certified to support networks that include technology from all major suppliers. (See industry certifications of Progent's engineers.) Progent's Cisco-certified CCIE network engineers can assist you to manage complex problems with your infrastructure. Progent's Apple qualified experts can help your business to interface Macintosh computers with your wireless communications solution and can provide help with iPhone integration. Progent's Linux specialists can provide expertise for managing application servers based on various distributions of Linux such as RedHat Linux, SUSE Linux, Debian-GNU, CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora Linux, and Gentoo Linux. This breadth of expertise allows Progent to offer a convenient solution for any IT consulting required in mixed-vendor networks and eliminates the blame game that small companies often encounter when looking for computer support.

Progent's network security engineers have earned top security accreditations including Global Information Assurance Certification and CISSP. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small businesses include two low-cost security penetration scanning service packages that allow small companies to get an objective network security evaluation from a Progent security consultant to uncover potential weaknesses in the security posture you expose inside and outside your security perimeter.

Technical Help for BlackBerry BES Server
BlackBerry Enterprise Server streamlines administration and maintenance of RIM BlackBerry wireless handsets, offering a single solution for handling key jobs like device installation, updates, and deactivation while also offering a strong infrastructure for security and high availability. BlackBerry Enterprise Server supports seamless integration between Exchange Server, Groupwise, or Domino messaging platforms and BlackBerry users and allows remote synchronization.

BlackBerry Enterprise Server Integration Help

BlackBerry Enterprise Server includes a wealth of security capabilities beginning with advanced encryption of messages sent between a BlackBerry smartphone and BES Server based on Advanced Encryption Standard or Triple DES. BlackBerry Enterprise Server also permits excellent flexibility in adjusting degrees of protection to match the special needs of your mobile network. Progent's BlackBerry authorized consultants can help you to choose powerful security features and enable them remotely. Samples of these over-the-air configurable security settings include:

  • Disable a device
  • Wipe information from a missing BlackBerry device
  • Lock out Bluetooth
  • Activate internal protection against malicious attacks

BES Server also offers flexibility in selecting mechanisms to prevent BlackBerry users from loading or executing unsecure or unauthorized software. Progent can help you to select protective processes such as:

  • Specify exactly what programs are permitted on the device
  • Prevent third-party applications from using persistent storage on the smartphone
  • Select what functions third-party software can access on the device
  • Limit the kinds of connections external software running on the device can establish
  • Prevent all third-party programs from being loaded or run on the BlackBerry device

Some Ways That Progent Can Assist You to Maintain and Support Your BlackBerry Solution
Progent can deliver an experienced BlackBerry support who has been awarded certifications from RIM in all key facets of BlackBerry technology. Progent's BlackBerry support skills range from resolving synchronization problems to architecting wireless productivity solutions built around BlackBerry BES Server. These RIM BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsProgent's BlackBerry Certified Support Specialist can assist you to carry out common technical operations including configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, setting up messaging filters and auto-signature, editing user accounts, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's certified experts can also help your company to resolve a broad range of issues concerning synchronization, handset recognition, messaging consistency, web browsing, wireless connectivity, Instant Messaging, PC application installation, and Desktop Redirector.

As a top innovator in delivering countrywide online help for small office IT networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your wireless support costs at a minimum and, by dealing with issues quickly, improves the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to assist you to design, install, test, repair, and document a wireless environment built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's advanced consulting support services for BlackBerry include business and technology requirements assessment, solution architecture, roll-out planning and execution, performance tuning, configuration of a high-availability environment, data backup and disaster recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational objectives and to create a mobile wireless environment that meets your information technology budget and aligns with your business strategy. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's ability to support a BlackBerry Enterprise Server, help your organization to determine which administration approach and physical components match your needs, and evaluate your messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make informed choices about options for software versions, processors and storage, network design, and application configuration.

To optimize network security, Progent's BlackBerry-certified consultant can assist you to select and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-certified security specialists to perform company-wide security assessment and compliance validation and recommend enhancements to account for your BlackBerry environment.

Contact Progent to Get Support from a RIM BlackBerry-Certified Professional
To get in touch with Progent about consulting assistance for BlackBerry wireless integration, call 1-800-993-9400 or go to Contact Progent.

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