World-class Online Support Services for BlackBerry Environments
RIM BlackBerry Remote Integration HelpSafe and dependable access from smartphones to email systems like Microsoft Exchange Server, IBM Lotus Domino, or Novell GroupWise has become a necessity for companies of any type who wish to maximize productivity. Research in Motion's BlackBerry devices and the BlackBerry Enterprise Server (BES) are some of the most popular solutions for building and administering wireless communications. However, maintaining productive BlackBerry environments has become challenging because of the sophisticated tools that exist to meet the demand for world-class security and non-stop operation. Progent's BlackBerry qualified engineers are experienced at delivering remote consulting and support expertise for BlackBerry environments, reducing service expenses and taking care of issues more quickly than is possible via ordinary on-site service providers.

Progent has a large group of online consultants certified to support networks that include technology from all major vendors. (See technical certifications of Progent's consultants.) Progent's Cisco CCIE network engineers can help you to resolve complex problems with your network environment. Progent's Apple certified specialists can help your business to interface Macintosh computers with your mobile connectivity solution and can provide help with Apple iPhone and iPad integration. Progent's Linux specialists can provide expertise for supporting application servers based on all leading versions of Linux such as RedHat Linux, SUSE Linux, Debian-GNU, CentOS, Ubuntu, Mandriva Linux, PCLOS, fedora Linux, and Gentoo. This breadth of practice areas permits Progent to offer a convenient solution for IT consulting required in mixed-vendor environments and avoids the blame game that small organization commonly confront when looking for technical help.

Progent's network security engineers have been awarded top security credentials including Certified Information Security Manager (CISM) and Certified Information Systems Security Professional. Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small businesses include two ultra-affordable security penetration scanning service packages that enable small companies to receive an impartial network security evaluation from a Progent security consultant to determine potential weaknesses in the security posture you present inside and outside your security perimeter.

Consulting and Technical Expertise for BlackBerry Enterprise Server
Research in Motion's high-end solution for administering big collections of BlackBerry wireless handsets is the BlackBerry BES Server. This powerful tool enables Exchange, IBM Lotus Domino, or Novell GroupWise clients to send and receive emails that stay encrypted in wireless transit to provide optimum security. BES Server also simplifies a wide variety of crucial administrative jobs that span from smartphone configuration and upgrades to wireless security and high availability.

RIM BlackBerry Enterprise Server Integration Assistance

Progent's BlackBerry-certified engineers can help you use RIM BlackBerry Enterprise Server to do basic jobs such as:

  • Deploy and manage applications
  • Schedule smartphone, application, and policy updates
  • Upgrade BlackBerry smartphone firmware remotely
  • Manage user and group configurations with BES Server's vast library of policies

Progent's BlackBerry-qualified engineers can also help your company to use BES Server to perform key tasks not available with the entry-level BlackBerry Enterprise Server Express. These tasks include:

  • Set up and manage BlackBerry's high-availability architecture using VMware
  • Install BlackBerry smartphones remotely
  • Establish custom management roles
  • Automatically track and report on the integrity of your BlackBerry solution

How Progent Can Help You to Manage and Troubleshoot Your BlackBerry Environment
Progent can provide a seasoned engineer who has been awarded accreditations from Research in Motion in all major facets of BlackBerry integration. Progent's BlackBerry support skills range from troubleshooting synchronization problems to architecting wireless workforce solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their associated skill sets include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, tracking, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment based on Microsoft Exchange. Progent's BlackBerry-certified engineer offers expertise in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can help you to add and delete BlackBerry smartphone clients on Exchange and Active Directory, set up, monitor, and manage BlackBerry BES Server, manage BlackBerry handhelds and client accounts, back up and support storage groups, configure permissions, set up the MDS and Instant Messaging, install push and pull access control lists, control Microsoft Exchange data flow, generate, edit, and apply wireless LAN and VPN configuration sets, implement SNMP traps for alerts, and generate management reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a variety of settings such as Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the support of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, test, repair, and document a wireless solution built upon the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and network needs analysis, solution architecture, installation strategy and implementation, performance optimization, configuration of a high-availability architecture, data backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional goals and to create a wireless solution that fits within your IT budget and supports your business plans. Progent can clarify the impact of your operational policies on the design of a BlackBerry Enterprise Solution, assess your existing network architecture's ability to accommodate a BlackBerry BES Server, assist your organization to determine which administration model and hardware products match your requirements, and evaluate your email and messaging environment topology. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at informed decisions about options for software versions, processors and storage, network architecture, and application configuration.

To optimize network security, Progent's BlackBerry expert can help your company to select and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-certified security engineers to run company-wide security vulnerability and compliance testing and suggest improvements to support your BlackBerry solution.

Call or Email Progent to Get Support from a BlackBerry-Certified Specialist
If you wish to get in touch with Progent about technical support for BlackBerry wireless solutions, phone 1-800-993-9400 or go to Contact Progent.

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