Consulting Support for RIM BlackBerry Technology
RIM BlackBerry Support ServicesBlackBerry wireless PDAs from Research in Motion are one of today’s most popular solutions for maintaining anytime-anywhere connectivity to messaging, calendars, web-based programs, and other vital business data. As the sophistication of small business networks has expanded, and as the demand for world-class protection, reliability, and disaster recovery has become the norm for organizations of any size, successful integration and support of BlackBerry solutions has become increasingly challenging. To handle issues like security, business continuity, and synchronization of BlackBerry smartphones with a variety of email systems and company databases, small businesses often turn to outside support firms who specialize in RIM BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-qualified consultants who can help small businesses to design, administer, and troubleshoot BlackBerry-based solutions economically and effectively, eliminating the requirement for an in-house BlackBerry technology specialist and lowering the expense and stress of supporting mobile workers. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified network security professionals. This breadth of knowledge, combined with Progent's proven remote service delivery capabilities, gives small businesses an affordable solution for integrating RIM BlackBerry technology seamlessly into their IT system.

Progent's consultants can assist your company with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Exchange Server 2016 setup so that your database and email infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous versions of BlackBerry and Microsoft technology, configure streamlined administration utilities so you can monitor and support BlackBerry devices across your business, define security policies that are right for your business, customize wireless applications, and make sure that your network infrastructure is appropriately designed to handle your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your scheduled backup procedures in order that it can be recovered rapidly and thoroughly.

Technical Services for BlackBerry Enterprise Server
Research in Motion's high-end solution for administering big groups of BlackBerry smartphones is the BlackBerry Enterprise Server. This sophisticated tool allows Microsoft Exchange Server, Lotus, or Groupwise users to send and receive emails that are encrypted during transit to provide optimum security. BlackBerry BES Server also streamlines a broad variety of critical management jobs that span from BlackBerry setup and updates to mobile security and fault tolerance.

RIM BlackBerry Enterprise Server Configuration Assistance

Progent's BlackBerry-qualified consultants can show you how to utilize BlackBerry BES Server to perform basic tasks like:

  • Deploy and manage applications
  • Schedule smartphone, application, and IT policy updates
  • Update BlackBerry smartphone software remotely
  • Control user and group settings with BES Server's vast library of IT policies

Progent's BlackBerry-qualified engineers can also assist your company to utilize BlackBerry Enterprise Server to perform important tasks not supported by the entry-level BlackBerry BES Server Express. These procedures include:

  • Set up and manage BES Server's high-availability infrastructure based on virtual servers
  • Deploy BlackBerry devices wirelessly
  • Establish custom management roles
  • Monitor and report on the overall health of your solution

How Progent Can Assist Your Business to Maintain and Support Your BlackBerry Solution
Progent can provide an experienced BlackBerry support who has been awarded accreditations from Research in Motion in all major aspects of BlackBerry integration. Progent's BlackBerry support skills span areas from troubleshooting synchronization problems to designing wireless workforce solutions based on BlackBerry BES Server. These BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesA Progent BlackBerry Certified Support Specialist can help you to perform common support operations such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up e-mail filters, changing user accounts, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate email software. Progent's seasoned service professionals can also help your company to troubleshoot a wide array of issues associated with synchronization, handset recognition, email consistency, web access, wireless connectivity, IM, PC application configuration, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide online technical assistance for small company networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your BlackBerry technical support costs at a minimum and, by solving problems promptly, maximizes the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry specialist can show you how to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform important procedures including troubleshooting enterprise activation issues, registering and deleting BlackBerry device users, activating passwords, configuring over-the-air software loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry-certified engineers can also assist you to operate administration tools such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and utilizing WiFi for activation. In addition, Progent can explain the function of IT policies in the BlackBerry BES environment and help your company to define and implement appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Microsoft Exchange Server architecture for operating in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, tracking, and maintaining one or several BlackBerry Enterprise Servers in an email environment powered by Exchange. Progent's BlackBerry consultant has expertise in important technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can show you how to add and remove BlackBerry smartphone clients on Exchange and Windows Active Directory, configure, track, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, back up and support storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, install push and pull access control lists, control Microsoft Exchange data flow, create, edit, and apply wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and generate management reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a variety of settings that can include Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent to Get Help from a BlackBerry-Certified Expert
If you wish to contact Progent about technical expertise for BlackBerry wireless technology, phone 1-800-993-9400 or go to Contact Progent.
















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