Affordable Computer Help from Microsoft Qualified Experts for Businesses in Columbus, GA
By offering world-class know-how when you require it, making available in-depth expertise for critical business applications, offering innovative services like virtual data center hosting, invoicing only for help you receive, and requiring no setup or retainer fees for standard services, Progent allows you to maximize the competitive value of your It network and minimize support costs. Progent appreciates that network security, dependability, and efficiency are just as critical to small companies as to large enterprises but that smaller organizations don't have the leverage to spend aggressively in computer networks and internal service staffs. Progent's fundamental value proposition is that no network consulting firm can match Progent's capability to provide the network support your company needs whenever you require it and at prices you can afford.

For medium-size and enterprise companies, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal network service team. Co-sourcing can reduce expenses and help meet schedules for major projects such as application programming, disaster recovery preparedness, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can also provide the services of accredited experts to help your company to design and implement your cloud computing strategy.

Main Technologies Supported by Progent's Consultants for Businesses in Columbus, Georgia
Progent's national group of world-class consultants offers help for all facets of network systems deployed by organizations of any size. Areas served by Progent in and around Columbus include:

Service Delivery Alternatives Available for Columbus, Georgia Businesses
Progent offers a variety of alternatives for providing small businesses with affordable computer services for technical support, consulting, hosting, and IT administration. Progent's paradigm for providing IT support services is built on the Call Center operational structure familiar to larger IT groups. Progent's Help Desk Service Model ensures rapid response, comprehensive service documentation, consistent follow-through, and strict expense control for an array of IT service delivery options that include remote repairs, onsite support, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and scheduled online service for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's seasoned support professionals can assist clients to troubleshoot and fix network issues without the cost or time loss of on-premises service calls. The background of Progent's network engineers allows them to handle most IT issues quickly. For complex issues, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-accessible signup process for first-time customers to accommodate emergency situations and Progent bills by the minute with zero sign-up fees or minimums, so you pay only for the support you receive. Experts available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security engineers. Learn more details concerning Progent's online network support services.

  • Onsite Support
    Progent offers on-site computer assistance for registered customers in larger cities in the United States. Progent's on-site service technicians can operate in tandem with Progent's remote support experts to deliver small companies the optimal solution: on-premises support professionals when you require them plus the remote expertise of Progent's worldwide staff of network consultants, security specialists, and business software programmers. The wait time for in-person support calls is typically under one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite support. Learn more about how and why to register for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for small and midsize businesses and local governments who need fast and reliable support from an online Help Desk Call Center with efficient telephone support, remote troubleshooting capability, and sufficient technical strength for all needed problem escalation. Because small and midsize businesses usually are constrained by tight IT budgets and can spare scant management bandwidth for dealing with IT support tasks, Progent's Help Desk Call Center Services could be the most efficient way to make sure that business computer networks stay productive. Read more about Progent's Help Desk services.

  • IT Consulting Expertise
    Progent provides small businesses affordable availability of enterprise-class consultants who can provide help with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network security engineering, high availability it system design, virtualization strategies, plus configuration, customization and training for business software such as financials, ERP and MRP, business analytics, CRM, and office productivity software. Progent can help with short-term projects such as site relocations and massive software upgrades, longer term initiatives such as management information application programming and customization, database software programming and administration services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or emergency services like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for key applications like Exchange Server and Microsoft SQL in order to provide small and midsize businesses with greater levels of dependability, protection, and recoverability than is feasible with the type of internal data center that is realistically affordable for the majority of small and midsize businesses. Since Progent utilizes the same facilities that host the gear of some of the planet's largest IT organizations, Progent can eliminate the cost of creating and maintaining the systems required for world-class environmental control, power backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that patches and revisions remain current, security and efficiency is constantly monitored, and systems are regularly backed up and ready for complete and prompt recovery. Learn more about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small organization's servers in an environment that not only provides the highest level of fault-tolerance and scalability but that is also convenient for customers to transfer to another support firm or to move in-house if your situation calls for it. Progent's Private Cloud hosting service is founded on proven virtual server techniques that permit companies with mixed networks to benefit significantly on the expense of capital equipment, system support, and IT administration while getting enterprise-class reliability and an unparalleled level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed service, can support the multi- platform and non- standardized environments typical of small companies, and keeps control of the software licenses in the client's hands so that moving to a new virtual system is quick, safe, and affordable. This eliminates becoming a captive to a specific hosting service while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert online consulting to help organizations of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that combine local resources as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight suite of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, apps and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating appliances that require critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security vendors to deliver centralized control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so all potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness to block or recover rapidly after a ransomware attack. Progent will work with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery environment that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity applications used by the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex array of infrastructure technologies such as firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-certified security experts, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance experts offer a company-wide view of network protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and government mandates for IT information security and incident reporting.

The scope and size of Progent's engineering team offer a powerful array of benefits to organizations trying to maximize the productivity of their IT system within an affordable budget. These advantages include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional experience, at the front lines of IT support, performing a broad range of technical tasks for an extensive array of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting team. This guarantees that you get not only expert technical skills, but also a support engineer with field-tested methods for repairing actual network problems quickly. Read additional information about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to bill for online support and on-site help by the minute. As a result, you owe exclusively for received support. Progent does not demand a higher rate for off-hours or priority support, and Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for services delivered during normal business hours. Many support firms demand large minimum fees or charge in increments of a quarter hour or more. Progent's small billing granularity avoids king-size bills for quick repairs. Another benefit of granular pricing is that clients are not tempted to permit minor issues to stay unaddressed until they grow into major ones. Read more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Support
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or local support organizations who provide minimal documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support reports given by every staff member to each customer. The practice of detailing and organizing service activity results in more efficient support and avoids a slew of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of vital service information. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their scope, Progent is able to focus on providing high-value services where Progent has little competition. Small companies who utilize independent consultants or who maintain internal IT personnel gain when Progent passes on information about new technology and tested processes to make their networks more robust, protected, and productive. Read additional information about Progent's knowledge transfer services.

How to Contact Progent
If your Columbus, Georgia company needs to contact Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Assistance
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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