Quick, Affordable Remote Computer Help for Columbus, Georgia Small Companies
For over two decades, Progent has focused on providing world-class IT support services to customers who have small-business budgets. Progent has built a powerful service system that includes a low-overhead, tightly connected virtual office infrastructure, sophisticated online troubleshooting tools, a substantial pool of engineers certified in a wide array of technical practice areas, a Call Center service model that promotes responsiveness and ensures follow-up, a global team of remote support professionals, on-site service dispatching for the majority of most zip codes in the U.S., and a company ethos committed to resolving technical issues in the least time and at the least cost to clients.

For larger companies, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house network support personnel. Co-sourcing can cut costs and help meet schedules for big projects like application programming, disaster recovery planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of accredited consultants to assist your business to plan and execute your cloud strategy.

Main Products and Technologies Supported by Progent for Business Networks in Columbus, Georgia
Progent offers the support of accredited experts for all facets of business network technology found in small and midsize companies. Products and technologies supported by Progent include:

Support Delivery Alternatives for Columbus, Georgia Businesses
Progent has a selection of options for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for delivering IT support is built on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Help Desk Call Center Service Model ensures fast support, comprehensive activity records, dependable follow-up, and tight expense monitoring for an array of network service delivery alternatives that include online troubleshooting, onsite support, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned support experts can help clients to troubleshoot and repair network problems without the cost or time loss of in-person support visits. The experience of Progent's network engineers allows them to handle the majority of network problems quickly. For complex issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class specialists. Progent offers a streamlined, web-accessible signup process for new clients to accommodate urgent network problems and Progent bills by the minute with no startup charges or minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Find out more details about Progent's remote network troubleshooting services.

  • On-site Service
    Progent provides on-site technical assistance for signed-up clients in larger cities in the U.S. Progent's onsite service technicians can operate in tandem with Progent's remote support engineers to deliver small businesses the best of both worlds: in-person service professionals when you need them plus the on-line help of Progent's seasoned staff of IT consultants, security professionals, and business application developers. The response time for in-person service visits is typically under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for onsite service. Learn more about how to register for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are intended for small and midsize businesses who require fast and dependable support from a professional Help Desk with efficient phone assistance, remote troubleshooting tools, and sufficient technical depth for all needed escalation. Since small and midsize companies typically are constrained by limited IT budgets and can spare little executive attention for dealing with network support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective option to make sure that business information networks stay productive. Learn more concerning Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize companies budget-friendly availability of world-class consultants who can provide assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, company-wide network security consulting, high availability it system consulting, virtual server strategies, plus configuration, customization and training for business programs including accounting, operations, management reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects such as office moves and massive software migrations, extended projects such as business analytics application development and support, database application development and administration support, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system management, or emergency services like data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for key applications such as Exchange and Microsoft SQL in order to provide small businesses with greater levels of reliability, protection, and performance than is feasible using the class of in-house data center that is achievable for the majority of small and midsize organizations. Because Progent utilizes the same data centers that support the gear of some of the world's biggest information technology organizations, Progent can eliminate the investment in creating and maintaining the infrastructure needed for world-class cooling, power failover, and redundant Internet connectivity. For hosted applications, Progent can also make sure that upgrades and service packs remain current, security and efficiency is continually monitored, and systems are consistently archived and available for complete and rapid recovery. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for all of a small organization's servers in a setting that not only delivers the top degree of dependability and scalability but that is in addition simple for clients to transfer to another service firm or to move in-house if your business situation calls for it. Progent's Private Cloud hosting is based on mature virtual server technologies that allow businesses with mixed environments to save dramatically on the expense of hardware, infrastructure support, and network management while achieving world-class reliability and an unprecedented degree of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered package, can support the multi- OS and non- standardized networks common with smaller businesses, and keeps control of the software in the customer's hands so that moving to a new virtualized system is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers expert remote support to help companies of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that combine on-premises resources as well as public cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud migration services that include Office 365 integration with on-premises Exchange, Azure design and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Information Assurance
Progent offers a collection of affordable, fixed-price monthly managed services designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the complete malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Find out more about ProSight DPS managed cloud backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that need critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of critical assets that drive your information system. When ProSight Systems Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so any potential issues can be addressed before they can disrupt your network Find out more details about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Why Progent Is the Right Alternative for Columbus, Georgia Small Businesses
Progent's staff size, breadth of technical skill, and experience with corporate network support enable small companies to avoid the pitfalls associated with excessive dependence on thinly staffed support organizations or independent engineers.

Working with Progent's Experts allows your business to:

  • Prevent Excessive Reliance on Freelance Support Consultants
    For network support, small businesses often rely heavily on freelance engineers. Though individual support engineers have lower overhead than larger IT service organizations and can afford to bill nominally smaller rates, freelancers are sometimes stretched to far to react rapidly to urgent network problems. If an independent engineer is occupied with another customer, sick, on travelling, or in class, the lack of backup staff may require your company to go without assistance in case of an emergency. The more your company grows, network downtime or problems with critical applications become more costly. The dollars you thought you were saving on an independent consultant can be eaten up quickly because of lower output. Also, when freelance consultants confront new technologies, the lack of a large consulting group to fall back on for assistance forces them to train on the job while your business winds up footing the bill for their continuing training.

  • Have Access to Expertise in Sophisticated Information Technology Solutions
    Many small service organizations or independent consultants focused on small business IT support are capable of providing routine fixes but lack the seasoning to work cost-effectively with complex IT environments that have a variety of operating systems, many locations, Voice over IP implementations, mobile workforces, interconnected accounting and analytical software, eCommerce, and custom line-of-business applications. Progent's background with global enterprises and Progent's large group of specialists can benefit your business because big-company networks are by nature complicated, support issues require in-depth understanding of in many technical disciplines, and achieving a high level of stability, availability, and security calls for industry-proven best practices.

  • Create a Solid Basis for Seamless Growth
    Small businesses typically begin with an IT system implemented on a shoestring budget. Without a carefully designed basis, a sequence of improvised fixes often get piled on top of a weak foundation. As a business evolves, reliability and expandability issues can obstruct the productivity of the business. Such networks require thorough evaluation, intelligent business analysis, and broad-based experience to upgrade to a network environment that will provide the reliable foundation to meet current business requirements and support future expansion.

  • Team with Solution Finders, Not Product Resellers
    Small businesses need guidance and insight to navigate through an increasingly complex array of technology alternatives offered for accelerating growth and improving efficiency. Businesses do not need a network consultant or service organization that tries to sell them a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent provides services and expertise only. This permits Progent to align technical support with the real needs of customers. Mixing network consulting and product reselling can result in a situation where the recommended solution is built around a preselected technology rather than being based on the actual needs of a client.

How to Contact Progent
In case your Columbus, Georgia company needs to contact Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Assistance
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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