Columbus, GA Online Help from Certified Computer Network Service Professionals
Progent's network tech support services can provide your Columbus, GA business cost-effective and dependable access to Microsoft and Cisco certified technical experts. By delivering IT consulting help when you require it, providing specialized knowledge for critical technologies, offering value-added services such as 24x7 server monitoring, and invoicing only for services you use, Progent gives your Columbus, Georgia business an economical option for maximizing the productivity and profitability of small business networks. If you run a local datacenter, rely on cloud infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the smart choice for businesses and local governments to build and manage a reliable and secure IT system and to have quick access to the skilled consulting usually restricted to enterprises who can set up a large in-house IT staff.

For mid-size and large companies, Progent offers co-sourcing and project management support to reinforce the skills of your internal IT service team. This can reduce expenses and help meet schedules for major projects such as application development, disaster recovery planning, security audits, merging datacenters, or technology migrations.

Progent can also offer the services of certified consultants to help your business to plan and execute a sensible cloud strategy.

Main Technologies Supported by Progent for Business Networks in Columbus, Georgia
Progent's nationwide team of industry certified experts provides support for virtually all facets of network technology found in businesses of all sizes. Technologies supported by Progent in Columbus include:

Support Delivery Options for Columbus, Georgia Companies
Progent has a variety of alternatives for providing small businesses with affordable IT services for technical support, system architecture, hosting, and network management. Progent's paradigm for providing network support is based on the Help Desk structure familiar to big IT support organizations. Progent's Contact Center Service Mechanism ensures rapid response, comprehensive service records, consistent follow-through, and strict expense control across a range of IT support delivery options that include remote repairs, on-premises help, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and routine remote support for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified support experts can help customers to troubleshoot and fix network issues without the cost or delay of in-person service visits. The background of Progent's network consultants makes it possible to resolve most network problems quickly. For complex problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for new clients to accommodate emergency situations and Progent bills by the minute with no sign-up charges or time minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security professionals. Find out more information concerning Progent's online computer support services.

  • On-site Support
    Progent offers on-site technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite support technicians can work in conjunction with Progent's remote service engineers to deliver small and midsize businesses the best of both worlds: on-premises service technicians when you require them as well as the remote help of Progent's seasoned team of IT engineers, security professionals, and business software programmers. The wait time for in-person support visits is typically under one business day. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more concerning how to register for Progent's onsite network service.

  • Help Desk
    Progent's Helpdesk Services are intended for small and midsize companies who need prompt and dependable access to a professional Helpdesk with efficient telephone assistance, online troubleshooting tools, and enough technical strength for full escalation. Since smaller businesses usually are constrained by limited information technology budgets and can spare scant management bandwidth for handling network support tasks, Progent's Helpdesk Services can be the most efficient way to ensure that small business computer networks stay productive. Read more about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent provides small businesses affordable access to world-class IT professionals who can deliver help with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, company-wide network protection consulting, high availability it system engineering, server virtualization strategies, plus configuration, customization and support for small business software such as financials, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-shot projects including office relocations and massive software upgrades, longer term initiatives like business analytics application development and support, relational database application development and administration services, and web development, continuing support including network monitoring and network management, or emergency services like data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for key applications such as Microsoft Exchange Server and SQL Server to provide small and midsize businesses with greater levels of reliability, security, and recoverability than is possible with the class of internal data center that is practical for most small and midsize companies. Because Progent utilizes the same data centers that support the equipment of many of the world's biggest information technology organizations, Progent can eliminate the investment in creating and managing the systems required for enterprise-class environmental control, electrical backup, and redundant Internet access. For managed applications, Progent can also ensure that patches and service packs remain updated, security and performance is continually monitored, and systems and data files are regularly archived and available for complete and rapid restoration. Learn more about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small organization's servers in a setting that not only delivers the highest level of dependability and scalability but that is also convenient for customers to transfer to another service provider or to bring internally if your business situation calls for it. Progent's Private Cloud hosting is based on tested virtualization techniques that allow small businesses with mixed environments to save significantly on the expense of capital equipment, system maintenance, and network management while achieving enterprise-class reliability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed service, can handle the mixed- platform and loosely standardized environments typical of small companies, and keeps ownership of the software in the client's possession so that migrating to a different virtual host is quick, safe, and inexpensive. This avoids ending up a captive to a single hosting service while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide advanced online consulting services to help organizations of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine on-premises resources along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity programs important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more complex array of network technologies such as firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's CISSP-certified security consultants, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance experts can provide a company-wide perspective on network protection and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and government regulations for IT information security and reporting.

The scope and depth of Progent's consulting team bring a powerful set of benefits to customers wishing to maximize the business value of their information network within an affordable budget. These benefits include:

  • Best Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on industry experience, at the forefront of network support, executing a broad variety of IT projects for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support personnel. This ensures that you get not just world-class technical skills, but also a support engineer with field-tested methods for repairing real-world IT problems rapidly. Find out more concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for online support and on-premises help per minute. As a result, you are invoiced just for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no sign-up charge and asks no retainer for services provided during regular business hours. Many support firms demand large minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with king-size invoices for quick solutions. An additional benefit of by-the-minute invoicing is that you will not be tempted to allow minor issues to fester until they grow into major ones. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Support
    Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or small support firms who provide scant documentation or details of services done, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support reports given by each staff member to each client. The discipline of detailing and archiving support activity allows more effective service and avoids a variety of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Learn additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to focus on offering high-value services where Progent faces little competition. Small businesses who work with independent consultants or who employ internal IT personnel benefit when Progent passes on information about critical technology and proven processes to make their IT environments more robust, protected, and productive. Find out more about Progent's knowledge transfer services.

How to Contact Progent
In case your Columbus, Georgia business needs to contact Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Assistance
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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