Immediate, Affordable Remote Computer Support for Columbus, Georgia Small Businesses
For over two decades, Progent has specialized in providing enterprise-class computer support to clients who have small-company IT budgets. Progent has developed a powerful support system that features a streamlined, tightly connected virtual office network, custom online repair technology, a large pool of consultants certified in a broad array of IT practice areas, a Help Desk Call Center service model that maximizes responsiveness and ensures follow-through, a worldwide group of on-line support professionals, on-site support options for the majority of most zip codes in the U.S., and a company culture committed to resolving technical problems in the least time and at the least cost to customers.

For medium-size and enterprise companies, Progent offers co-sourcing services to add to the skills of your in-house network support team. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like application development, business continuity preparedness, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition provide the services of accredited experts to assist your company to design and execute your cloud computing strategy.

Core Products and Technologies Serviced by Progent for Businesses in Columbus, Georgia
Progent's nationwide group of industry certified experts provides support for virtually all aspects of network technology deployed by organizations of all sizes. Technologies served by Progent in and around Columbus include:

Support Delivery Options for Columbus, Georgia Businesses
Progent has a variety of alternatives for providing small and midsize companies with cost-effective computer services for technical support, system architecture, hosting, and network management outsourcing. Progent's paradigm for delivering network support is built on the Help Desk operational structure familiar to larger IT support organizations. Progent's Help Desk Call Center Service Mechanism promotes rapid support, thorough activity records, consistent follow-up, and strict cost monitoring for a range of IT support delivery modes that include remote repairs, onsite support, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified service experts can assist clients to analyze and fix hardware and software problems without the expense or delay of in-person support calls. The experience of Progent's network consultants makes it possible to resolve most network issues quickly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-based signup process for new clients to address emergency situations and Progent charges by the minute with no sign-up fees or minimums, so you are invoiced only for the help you get. Specialists available online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Find out additional information about Progent's online network troubleshooting services.

  • Onsite Support
    Progent offers on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site service personnel can work in tandem with Progent's online service experts to deliver small and midsize companies the best of both worlds: hands-on service professionals when you need them plus the on-line help of Progent's worldwide team of IT engineers, security professionals, and business application developers. The wait time for on-site support calls is typically less than one business day. There is no start-up or retainer fee for becoming a Progent customer for on-premises support. Learn more details concerning why to register for Progent's in-person network service.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize companies who need fast and reliable access to an online Helpdesk with efficient phone assistance, online repair capability, and enough technical depth for all needed problem escalation. Because smaller businesses usually are constrained by limited IT budgets and can spare scant management attention for handling network support tasks, Progent's Helpdesk Services can be the most cost-effective option to ensure that small business information networks stay productive. Learn more concerning Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent offers small and midsize businesses affordable availability of enterprise-class consultants who can provide help with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, network protection engineering, high availability it system consulting, virtualization solutions, plus integration, programming and support for business programs such as accounting, ERP, management reporting, sales automation, and office productivity packages. Progent can help with one-time projects such as site moves and massive software migrations, longer term initiatives such as business reporting application programming and customization, database application programming and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system administration, or emergency response such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host critical business applications such as Exchange Server and Microsoft SQL to provide small companies with greater degrees of dependability, protection, and performance than is possible using the type of on-site data center that is practical for most small organizations. Because Progent uses the same data centers that host the equipment of some of the world's largest IT organizations, Progent can eliminate the cost of building and maintaining the infrastructure required for enterprise-class cooling, power backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and service packs stay current, security and performance is constantly tracked, and systems are regularly archived and available for complete and prompt restoration. Learn more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small or midsize organization's servers in a setting that not only provides the highest level of fault-tolerance and scalability but that is also simple for clients to transfer to another service provider or to bring internally if your business situation calls for it. Progent's Private Cloud hosting is based on tested virtual server technologies that permit businesses with mixed networks to benefit significantly on the expense of hardware, system maintenance, and IT administration while getting world-class availability and an unparalleled degree of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered service, can support the mixed- OS and non- standardized environments common with smaller businesses, and retains control of the licenses in the client's possession so that migrating to a new virtualized system is quick, safe, and affordable. This eliminates ending up a prisoner of a single hosting service while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers expert online consulting services to help companies of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that utilize local IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's low-cost ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security companies to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Special Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and office productivity applications important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more complex array of infrastructure technologies such as firewalls, routers and switches, VoIP options, and wireless access. In addition, Progent's CISSP-qualified security consultants, CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals offer a company-wide perspective on system protection and can help with complex security projects such as SIEM solutions to help companies comply with business guidelines and government mandates for IT information security and incident reporting.

The breadth and depth of Progent's consulting staff bring a powerful array of advantages to clients trying to maximize the productivity of their information system within a reasonable budget. These benefits include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of real-world professional background, in the trenches of IT support, executing a wide range of IT projects for an extensive array of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support team. This means that you get not only world-class IT skills, but also a consultant with field-tested methods for repairing actual IT problems efficiently. Read more details concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to bill for online service and on-site help per minute. Consequently, you are billed exclusively for received support. Progent does not demand a higher rate for after-hours or emergency support, and Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no startup charge and asks no monthly commitment for services provided during regular business hours. Many support firms demand large minimum fees or charge in increments of a quarter hour or more. Progent's small billing granularity avoids king-size invoices for quick fixes. Another advantage of granular pricing is that clients are less tempted to permit simple issues to stay unaddressed until they become big problems. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Support
    Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or small service organizations who offer minimal documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports sent by each consultant to each customer. The discipline of documenting and archiving service activity results in more effective support and avoids a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has few competitors. Small companies who utilize independent service providers or who maintain internal support staffs gain when Progent passes on information about new technology and proven methodologies to make their networks more robust, secure, and productive. Learn more details about Progent's knowledge transfer services.

How to Contact Progent
In case your Columbus, Georgia company wants to get in touch with Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Assistance
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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