Quick, Affordable Remote Computer Help for Columbus, Georgia Small Companies
For over two decades, Progent has focused on providing world-class IT support services to customers who have small-business budgets. Progent has built a powerful service system that includes a low-overhead, tightly connected virtual office infrastructure, sophisticated online troubleshooting tools, a substantial pool of engineers certified in a wide array of technical practice areas, a Call Center service model that promotes responsiveness and ensures follow-up, a global team of remote support professionals, on-site service dispatching for the majority of most zip codes in the U.S., and a company ethos committed to resolving technical issues in the least time and at the least cost to clients.

For larger companies, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house network support personnel. Co-sourcing can cut costs and help meet schedules for big projects like application programming, disaster recovery planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of accredited consultants to assist your business to plan and execute your cloud strategy.

Main Products and Technologies Supported by Progent for Business Networks in Columbus, Georgia
Progent offers the support of accredited experts for all facets of business network technology found in small and midsize companies. Products and technologies supported by Progent include:

Support Delivery Alternatives for Columbus, Georgia Businesses
Progent has a selection of options for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for delivering IT support is built on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Help Desk Call Center Service Model ensures fast support, comprehensive activity records, dependable follow-up, and tight expense monitoring for an array of network service delivery alternatives that include online troubleshooting, onsite support, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned support experts can help clients to troubleshoot and repair network problems without the cost or time loss of in-person support visits. The experience of Progent's network engineers allows them to handle the majority of network problems quickly. For complex issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class specialists. Progent offers a streamlined, web-accessible signup process for new clients to accommodate urgent network problems and Progent bills by the minute with no startup charges or minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Find out more details about Progent's remote network troubleshooting services.

  • On-site Service
    Progent provides on-site technical assistance for signed-up clients in larger cities in the U.S. Progent's onsite service technicians can operate in tandem with Progent's remote support engineers to deliver small businesses the best of both worlds: in-person service professionals when you need them plus the on-line help of Progent's seasoned staff of IT consultants, security professionals, and business application developers. The response time for in-person service visits is typically under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for onsite service. Learn more about how to register for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are intended for small and midsize businesses who require fast and dependable support from a professional Help Desk with efficient phone assistance, remote troubleshooting tools, and sufficient technical depth for all needed escalation. Since small and midsize companies typically are constrained by limited IT budgets and can spare little executive attention for dealing with network support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective option to make sure that business information networks stay productive. Learn more concerning Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize companies budget-friendly availability of world-class consultants who can provide assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, company-wide network security consulting, high availability it system consulting, virtual server strategies, plus configuration, customization and training for business programs including accounting, operations, management reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects such as office moves and massive software migrations, extended projects such as business analytics application development and support, database application development and administration support, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system management, or emergency services like data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for key applications such as Exchange and Microsoft SQL in order to provide small businesses with greater levels of reliability, protection, and performance than is feasible using the class of in-house data center that is achievable for the majority of small and midsize organizations. Because Progent utilizes the same data centers that support the gear of some of the world's biggest information technology organizations, Progent can eliminate the investment in creating and maintaining the infrastructure needed for world-class cooling, power failover, and redundant Internet connectivity. For hosted applications, Progent can also make sure that upgrades and service packs remain current, security and efficiency is continually monitored, and systems are consistently archived and available for complete and rapid recovery. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for all of a small organization's servers in a setting that not only delivers the top degree of dependability and scalability but that is in addition simple for clients to transfer to another service firm or to move in-house if your business situation calls for it. Progent's Private Cloud hosting is based on mature virtual server technologies that allow businesses with mixed environments to save dramatically on the expense of hardware, infrastructure support, and network management while achieving world-class reliability and an unprecedented degree of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered package, can support the multi- OS and non- standardized networks common with smaller businesses, and keeps control of the software in the customer's hands so that moving to a new virtualized system is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers expert remote support to help companies of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that combine on-premises resources as well as public cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud migration services that include Office 365 integration with on-premises Exchange, Azure design and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.

Special Advantages of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity programs important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an increasingly complex array of network products including firewalls, switches, routers, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-qualified security consultants, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance professionals can provide a company-wide perspective on system security and can help with complex security programs such as SIEM solutions to help enterprises comply with industry standards and government requirements for network data protection and incident reporting.

The scope and size of Progent's engineering team bring a unique array of advantages to clients wishing to increase the productivity of their information network within a reasonable budget. These benefits include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry background, in the trenches of network service, performing a wide range of technical tasks for an extensive mix of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting personnel. This ensures that you get not only world-class IT capability, but also a consultant with field-tested approaches for resolving real-world IT problems efficiently. Read more about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to bill for remote service and on-site visits per minute. As a result, you are invoiced only for delivered services. Progent does not demand a higher rate for off-hours or urgent support, and Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no startup charge and asks no retainer for services provided during normal working hours. Many service organizations demand substantial minimum fees or bill in increments of fifteen minutes or more. Progent's small pricing granularity does away with major invoices for quick fixes. An additional benefit of by-the-minute pricing is that your company won't be tempted to permit less critical issues to stay unaddressed until they become major problems. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Support
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or small support organizations who offer scant documentation or details of services done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service documentation given by each consultant to each customer. The practice of documenting and archiving support records results in more effective support and avoids a slew of typical problems such as when a service customer is effectively held hostage to a consultant who wonít let go of vital service information. Read more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent faces little competition. Small businesses who work with freelance consultants or who employ internal support staffs gain when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and efficient. Learn more about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Columbus, Georgia business wants to get in touch with Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Fast Remote Network Help
For fast online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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