Remote Computer Consulting for Columbus Small Business IT Networks
For small offices and new businesses in Columbus or throughout the state of Ohio, Progent's phone-based network support specialists are ready to provide expert and affordable IT support the moment your business requires it. More than a decade of offering remote repair services has led to Microsoft Gold certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to repair IT problems quickly while eliminating the expense and lost productivity associated with on-site support visits.
Even if your Columbus company has a local independent support technician or employs a full time organization that know how to deal with day-to-day computer problems, Progent’s Microsoft certified engineers offer an easy and seamless remote expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to deal with sudden system emergencies or especially tough integration projects.
Details of Progent's Remote Network Services for Columbus
Progent's online support, Internet-based troubleshooting, system security expertise, and network management services give small companies in Columbus or anywhere in the state of Ohio the greatest leverage for your support budget. Whether you need occasional phone help and remote network repair or ongoing Help Desk outsourcing services and system management, Progent's experts can provide your organization world class network support while permitting you to avoid the cost and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:
Immediate Phone Contact with Microsoft Qualified Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to small companies in Columbus and is also ideal for customers in geographic areas of Ohio that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Gold Certified Partner consulting firm, Progent has access to a wide array of Microsoft support utilities, technical information, and continuing education.
Per Minute Rates to Reduce Expenses
Progent provides remote help on a minute-by-minute basis, so you pay only for the support you use. Progent requires no minimum fee for online support and imposes no monthly subscription fee. This saves you from paying big invoices for routine repairs.
Availability of Cisco Certified Network Design Specialists
As a Registered Partner for Cisco Systems, Progent offers the services of authorized specialists with expertise in designing, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, high-availability, and protected connectivity for wireline and wireless networking.
Application Experts Group
Progent's basic support offerings include technology integration, MS Exchange expertise, system security design, and Help Desk Call Center services. Progent's Experts Team can provide in-depth consulting expertise in critical business applications. Support available from the Application Experts Group covers:
By providing a full service centralized source for network generalists and application experts, Progent is able to tailor timely, affordable, and thorough IT solutions that fit the unique requirements of your company.
State of the Art Remote Connectivity Software
Protected remote connectivity permits Progent's service professionals to observe precisely what your customers see. This makes it possible to find fast fixes to issues that could otherwise require a costly personal service call. Effective remote connectivity tools and expert engineers together allow Progent to repair most IT issues quickly and economically. Progent is a pioneer in online support and remote system analysis.
Support for Leading VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your system remotely without weakening system security.
Round-the-Clock Service for Maximum System Availability
For small offices with mission-critical applications, Progent can provide round-the-clock online support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft's MOM platform, this offering can help produce high system uptime.
Help Desk Outsourcing
Progent's Help Desk Call Center services are intended specifically for budget-conscious small organizations whose clients require immediate recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
Advantages of Progent's IT Support for Small Organizations in Columbus
Progent's remote IT consulting services enable your City# small company to enjoy the benefits of immediate, world-class network support without the cost of maintaining an in-house IT staff. Your network will acquire added strategic worth by becoming more available, efficient, and secure. Benefits to your business include:
Convenient remote extension of your on-site support resources
With most small offices in Columbus or anywhere in Ohio, local network support providers, whether represented by outside consultants or an internal IT staff, can solve typical network problems. On the other hand, IT crises might strike when local support personnel are too busy or unavailable, and some problems may stem from IT products that is unfamiliar to your onsite service people. In these cases, Progent's online support experts provide a convenient, fast, and budget-friendly solution to augment your local resources and to convey valuable knowledge to improve your ability to handle future problems locally.
Less Dependence on Individual Service Providers
For network maintenance, small offices often depend on independent freelance service providers. While freelance consultants have less overhead than larger consulting companies and can often charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another client, ill, on a trip, or in training, the lack of fallback personnel may require your business to wait for help during an IT crisis. As your network grows, system unavailability and problems with vital applications become more expensive. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers a ready source of backup service experts to insure your IT system stays available.
Build a Solid Foundation for Smooth Growth
Small organizations often start with an information architecture implemented on a modest budget. Lacking a robust infrastructure, slap-dash fixes can get piled on top of a weak foundation. When a company grows, reliability and scalability issues can impede the productivity of the organization. Such badly designed systems need careful assessment, smart strategic planning, and extensive technical knowledge to upgrade to a system infrastructure able to provide the stable foundation to meet critical business requirements and ease downstream expansion.
Interact with Problem Solvers Rather Than Technology Resellers
Small offices require advice and technical education to navigate through an increasingly complicated maze of product alternatives capable of promoting business success and improving efficiency. They hardly need a computer engineer who is motivated to earn a commission on a specific vendor's products. Network consulting and product sales can result in a situation where the proposed
solution is designed around a predetermined technology rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to align technical expertise with the real interests of customers.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, range of technical background, fine tuned remote support software, and familiarity with corporate IT allow small businesses to avoid the pitfalls associated with excessive reliance on smaller service organizations, independent freelance service providers, or over=stretched internal resources.
Best Practices
Progent’s staff of Microsoft and Cisco certified consultants average longer than a decade of hands-on professional background, at the front lines of network service, executing a wide range of IT projects for a large array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This ensures that you get not just world-class technical skills, but also a support engineer with proven approaches for applying technical knowledge to resolve actual IT problems rapidly.
Value Pricing
Progent's pricing policy is to charge for online support and in-person visits by the minute. As a result, you are billed exclusively for received support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no minimum charge and asks no retainer. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be tempted to permit less critical problems to stay unaddressed.
Complete Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many independent consultants or local support firms who provide scant documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports sent by every consultant to every customer. The discipline of documenting and organizing service activity results in more effective service and avoids a slew of typical problems such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information.
Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their scope, Progent can focus on offering hard-to-find skills where Progent faces little competition. Businesses who work with trusted freelance service providers or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and productive.
Automated Network Monitoring with Microsoft MOM
Progent is one of the only support firms to provide round-the-clock network tracking services based on Microsoft Operations Manager. This package causes your network maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, system monitoring can save your information network from painful and expensive availability disruptions.
How Does My Business Begin Getting Online Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network support, go to Immediate Urgent Support.
Progent's Cisco-authorized IT engineers can show you how to design an affordable, high availability Internet configuration solution that can achieve non-stop Internet access via a broad range of fault tolerant Internet network technologies including fault tolerant BGP, automatic fail-over, and multiple ISPs. Progent offers Cisco Certified Internetwork Expert consultants to help you apply the latest technology for 24x7 Internet connectivity to implement an economical, completely redundant Internet network with automatic failover and other capabilities to deliver fault tolerant Internet availability.
Progent’s high availability inter-site connectivity and fault tolerant system connection consultants can help small companies create non-stop Interoffice connectivity through fully redundant networks with automatic failover. Progent’s CCIE engineers can plan and implement high-availability Inter-office connections supported by fault tolerant EIGRP network routers or fault tolerant OSPF configurations of Cisco routers. Progent can demonstrate how multi-path connectivity and automatic fail-over offers affordable non-stop interoffice connectivity.
Years of experience providing Microsoft support and Cisco network consulting has enabled Progent to build an unmatched capability for serving branch offices that need IT help with the flexibility common to with small firms but which includes professional communications, thorough documentation, and compliance with enterprise IT standards. If your enterprise has a branch office situated anywhere in Northern California or any area served by Progent's consultants, Progent can provide a broad range of in-person and remote network consulting services and system design assistance.
Progent's Microsoft and Cisco certified Consultants offer three ways to help mid-size and large organizations create an efficient and productive in-house Computer Support Helpdesk. Progent's help desk consulting services include ROI analysis, process study and improvement, executive reporting, training of internal personnel, and documentation of procedures. Progent's Software Evaluation and Deployment Services help companies sift through the numerous top level Help Desk application programs on the market and decide what packages might be too costly, miss key features, or align badly with your organization's business goals. Progent also provides short-term staffing for organizations who need to reinforce their internal Help Desk staff for special projects or to substitute for absent or incapacitated personnel.
Progent's UNIX family consulting services provide small businesses and developers help with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent can give your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide array of experience offers you a convenient single consulting firm to show you how to create and maintain a protected and robust mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX such as Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Microsoft Live Communications Server delivers IM and Real Presence as part of a scalable, enterprise-grade package featuring enhanced security, transparent compatibility with popular Microsoft software, an expandable, industry-standard development platform, and compliance with regulatory mandates such as HIPAA, SOX, and GLB. Your organization can realize lower costs and elevated operational efficiencies, enhanced worker productivity, and better IP security with this easy-to-administer, highly available solution. Successful implementations of Live Communications Server require careful planning and consideration prior to roll out. Progent's Microsoft-authorized professionals can provide the skill necessary to realize all the advantages of LCS throughout your entire corporation.
Progent's UNIX family consulting experts provide small and mid-size companies and developers support for administering and supporting UNIX, Linux or Solaris environments that operate with Microsoft-based technology. Progent can give your business contact with UNIX consultants, consulting professionals qualified by Microsoft and Cisco, and security specialists with CISM credentials. This wide range of experience offers you a convenient one-stop source to show you how to build and manage a secure and robust cross-platform connectivity and communications solution that supports UNIX and Microsoft interoperability by combining Windows with popular versions of UNIX including Apple Mac OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX or leading Linux variations such as RedHat Linux, SUSE Linux, Mandrake, Debian GNU/Linux, and Slackware Linux.
The Cisco Unified Wireless Network infrastructure delivers affordable wireless solutions for productive mobility. Cisco's technology enables the same degree of security, scalability, and maintainability for untethered networks that businesses expect in their tethered LANs. This includes integrated enterprise-class security that detects, blocks, and adapts in response to known and new security attacks. It incorporates unified mobility services like voice services, position services, visitor connectivity, and enhanced protection. Cisco products have the versatility and expandability to meet the requirements of IT systems of all sizes, from small companies to large-scale corporations, for wireless campus deployments or branch offices. The Cisco Unified Wireless Network enables companies to exploit the RF environment to improve business processes and increase productivity via mobility. Cisco's wireless solutions lower across-the-board operational costs and simplifies LAN deployment, support, and management. Cisco wireless devices that Progent supports include Cisco's Aironet 1000 access points, Cisco Aironet 1500 Series mesh access points, Cisco 1300 access points/bridges, the Cisco WLCM-E Routers, and the Cisco 2106 Wireless LAN Controller.
Progent’s IT outsourcing services provide affordable computer consulting for medium-size organizations. Whether it involves planning network architecture, setting up an internal Help Desk or using an outside one, deploying an updated email system, monitoring your network, or creating an on-line eCommerce application, outsourcing your network engineering services can smooth out expenses and minimize risks, permitting network support expenses to increase in a more linear and manageable fashion than is feasible by assembling a large, knowledgeable internal IT staff. Progent’s Outsourcing White Paper and datasheets show how Progent can enable you to build a secure and highly available network architecture for your critical Windows-based business software such as Microsoft Office XP, Office 2003, and Microsoft Office 2000.
Progent’s Microsoft certified consultants provide small and medium-size businesses expert support services for System Center Operations Manager 2007 and MOM 2005. Microsoft Operations Manager 2007 and 2005 deliver extensible and scalable high-end system management by featuring detailed event management, 24x7 monitoring and alerts, recording and trend profiling, and system and application-specific heuristics and tasks to improve the manageability of Windows Server System networks. Through internal application profiles, Operations Manager 2007 and MOM 2005 help you identify your IT health problems before they become disasters, improve the payback of your IT operations via specified best practices, and support your IT operations and senior administrative staff through sharing key service level and performance information. Progent’s Operations Manager consulting experts have extensive hands-on familiarity with Operations Manager 2007 and MOM 2005 and can help your business deploy and configure MOM in order to maximize the reliability and productivity of your information system.
The cluster feature set incorporated into the high-end editions of MS Windows Server 2008 has been radically re-engineered to streamline the installation, configuration, and administration of server clusters that provide improved levels of system availability, protection, performance, and flexibility. New or improved capabilities include cluster verification, revamped configuration and installation, unified cluster management, new cluster architecture for maximum uptime, better security and quorum models, minimization of failure points, greater disk and memory capacity, and enhancements for geographically dispersed clusters. Progent's consultants can help you assess the business benefits of Windows clustering, design and execute an installation, train your IT staff to manage your cluster environment, deliver ongoing consulting and support services, and produce and validate a business continuity procedure.
Progent can provide you with application developers who can modify your Microsoft Dynamics ERP, MRP, and financial system programs to match your specific business needs. Progent’s Microsoft-certified consultants provide experience in Microsoft Dynamics Microsoft Axapta, Microsoft Dynamics Microsoft Navision, Microsoft Solomon, and Microsoft Business Solutions Retail Management System. Progent also provides custom e-Commerce consulting services for safe, corporate-wide resource sharing as well as interfacing with Customer Relationship Management packages.
