Immediate Online Technical Support for Columbus UNIX or Linux SystemsFor small companies in Columbus or anywhere in the state of Ohio, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a combination of UNIX and Microsoft Windows technology. Progent has provided remote support to companies in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the services of CISA and CISSP-certified security engineers to handle high-level security design and disaster recovery preparedness.

Progent's online technical support services represent exceptional leverage because they are equipped with the practical experience and the sophisticated tools to solve the majority of network issues quickly. Efficient support lowers immediate expenses because service calls require fewer chargeable minutes. Remote help also eliminates the expense of sending an engineer to your office. Your company saves even more in indirect expenses by reducing or eliminating system downtime and related losses stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted executives.

Progent's billing policy for online help is designed to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you pay just for the services that you actually get. In contrast to typical online service firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing save you from scenarios where fast repairs manage to turn into big invoices. Progent's penchant for solving technical issues quickly translates into your business spending less cash.

Progent's Online Technical Support Technologies
Over time, Progent has refined an arsenal of customized technologies and field-tested processes which permit the highest degree of effectiveness for remote technical support and troubleshooting for small company computer networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access permits the staff of Progent's remote service group to link to your computer system remotely without compromising system security.

Progent's powerful customer support reporting system includes comprehensive records of the support that Progent's clients have received. Progent's staff service personnel have access to the records of support delivered to every client by any engineer. This archive of anomalies and fixes is structured as an easily searchable proprietary database that allows Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support services grows over time. Progent's high-level accreditations and close relationships with major industry leaders such as Cisco and Microsoft make available other massive technical databases and allow quick response from manufacturers' internal product engineers with the result that Progent's remote service experts are able to determine optimal solutions quickly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple Mac OS X Computer Assistance from Progent
To get started with Progent's remote services in Columbus or anywhere in Ohio or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Emergency Support.

Phone-based Technical Services Provided by Progent
Progent's online technical service professionals have credentials in an extensive set of technologies. This broad scope of IT skills permits Progent's consultants to handle practically any problem likely to take place in a small or midsize company network. Certifications awarded to Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Professional.

To provide assistance to customers with multi-operating system environments, Progent also provides the services of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based support Offered by Progent to companies in Columbus and throughout the state of Ohio include:

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X online consulting services cover a wide spectrum of information technology including system architecture, email solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server economization and easy management, and migration from legacy systems to current MS Windows or Linux environments. Progent's team-oriented approach to solving technical problems enables quick escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This expedites solutions of critical problems, minimizes network downtime, and lowers support costs.

    Progent's UNIX/Linux support engineers can provide emergency phone-based help for analyzing problems within UNIX/Linux systems powered by popular derivatives of UNIX such as:

    Important Linux variants for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco Engineers for Columbus, OhioThe Cisco Certified Internetwork Expert credential is the premier recognition for networking consultants, and validates a person's network technology knowledge at the expert level. Cisco CCIEs know how to handle the most stubborn problems occurring in network design, installation, management, protection, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or locating program updates. Cisco CCIEs provide excellent value since their deep expertise allows them to find solutions for the most complex problems quickly. In typical instances, less experienced engineers can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Few consulting firms make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent offers fast telephone contact with a CCIE so you can get timely assistance for complex network issues that are hurting business productivity but are beyond the scope of your ordinary computer support personnel. Progent's Cisco CCIE engineers can interface to your environment by means of advanced remote troubleshooting technology to perform fast, safe, and affordable analysis and remediation. Progent's CCIEs can provide assistance with the complete line of Cisco's market leading family of networking devices such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network products.

  • Authorized Windows Experts
    Microsoft Windows Support for Columbus, OhioProgent's Microsoft-certified online service experts can provide network problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can offer your business the expertise of support professionals who can assist your company with a wide variety of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 monitoring and support, SharePoint 2013 development, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Forefront TMG management and ISA Server migration, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server training, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent also can deliver a broad range of remote desktop services including Windows 7 integration, preparing for to 64-bit desktop software, configuring Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Qualified Network Security Consultants
    CISSP Qualified System Security Engineers for Columbus, OhioProgent's certified CISSP, ISSAP, and CISM network security engineers can provide a range of system protection solutions to enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or help your business to recover rapidly following a serious penetration. Security consulting services offered by Progent cover in depth security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick recovery from virus and worm assaults; setting up firewalls; building safe architectures for off-site and mobile access; defending your email infrastructure from viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote consulting to help businesses of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that utilize local IT assets as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Special Support Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract IT projects that small companies frequently request. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these special areas of computer technology allows customers to complete major projects economically and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for small companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are ideal for smaller businesses who lack the budget to support an internal Help Desk Call Center but who want fast response from an efficient Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a seamless supplement to your established Helpdesk resources. Progent's Virtual Help Desk Call Center can operate as an escalation option to handle the toughest network challenges, or be available in overflow instances when your other service providers are too busy.

    Progent's Call Center consulting services can guide you in building an effective new Help Desk Call Center or improving your existing organization, identifying or customizing Help Desk software to address the special needs of your corporation, or providing occasional phone support staff to work with your in-house Call Center resources to deal with unusually busy events such as software transitions, major updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of veteran information technology professionals provides your workers in Columbus or anywhere in the state of Ohio rapid communication with a dependable support resource with extensive background providing telephone-based consulting and remote repair service for computer environments powered by UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk perception as a crucial enabler of company success, and Progent's policy is to solve rather than simply document IT problems.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff provides phone-based and in-depth engineering expertise and training in special application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, MS Project, MS Word, and Microsoft Excel. To read more information about Progent's consulting, customization, and training services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Mac consultants can support the artistic elements of Apple Mac environments by delivering phone-based help services and training in graphics, sound, and video. Progent's consultants can provide help in a variety of Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common projects like scanning or digitizing audio or video or establishing an audio/video production facility.

    Online Network Monitoring Support
    Progent offers businesses in Columbus, or anywhere in the state of Ohio, remote computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so your computer maintenance is proactive rather than reactive. By spotting possible trouble spots before they result in full-scale emergencies, automated monitoring can ward off disruptive and costly service failures. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft environments, or systems based on a combination of platforms.

How Your Columbus Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or Apple Mac computer systems, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.

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