Urgent Phone Support for Columbus UNIX, Linux, or Sun Solaris NetworksFor small and midsize companies located in Columbus or anywhere in the state of Ohio, Progent offers support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered remote support to businesses in every state in the United States. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for complex connectivity problems, as well as the services of CISSP and CISM-certified security engineers to handle high-level security architecture and disaster recovery preparedness.

Progent's online technical support services offer excellent leverage because they are equipped with the practical experience and the sophisticated technology to solve most information system issues quickly. This reduces direct expenses because solutions take up a smaller number of billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization benefits additionally in indirect costs by minimizing or avoiding network downtime and associated costs due to business disruption, disgruntled customers and vendors, idle workers, and distracted executives.

Progent's pricing model for online help is designed to maximize the impact of your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the services that you receive. Unlike many remote service organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing avoid scenarios where quick fixes manage to end up as substantial tabs. Progent's skill at solving technical issues efficiently translates into your company conserving money.

Progent's Online Support Technologies
Over the years, Progent has developed an array of optimized tools and field-proven processes which promote the maximum degree of efficiency for online consulting and troubleshooting for small and midsize business computer networks. Progent provides secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology enables the engineers of Progent's online support team to link to your company's environment without breaching corporate security.

Progent's proprietary service reporting application stores comprehensive histories of the service that Progent's customers have received. Progent's team consultants have the benefit of the details of support delivered to each client by every consultant. This history of anomalies and fixes is stored as a readily searchable proprietary knowledge base that permits Progent's online support engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves over time. Progent's advanced certifications and working associations with major vendors including Cisco and Microsoft make available other extensive support knowledge bases and allow priority response from vendors' in-house support staff with the result that Progent's online service experts are able to arrive at the most efficient solutions in the least time.

Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote support in Columbus or anywhere in Ohio or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Emergency Support.

Remote Technical Services Offered Progent
Progent's phone-based consulting professionals possess certified skills in a comprehensive array of disciplines. This broad range of IT skills permits Progent's consultants to resolve virtually any problem that may take place in a small company network. Credentials earned by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to clients with mixed-OS environments, Progent also offers the support of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP experts, and Information System Security Architecture Professional engineers.

Phone-based technical support services available from Progent to small businesses in Columbus and anywhere in the state of Ohio include:

  • UNIX/Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a wide array of information technology including system architecture, messaging systems, network and operational security, UNIX and Windows integration, VMware products for server hardware consolidation and easy management, and migration from older applications to current Windows or Linux-based environments. Progent's group-based approach to resolving network issues promotes quick escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support expense.

    Progent's UNIX and Linux support engineers can provide emergency phone-based help for troubleshooting anomalies within UNIX/Linux networks powered by leading variants of UNIX including:

    Important Linux platforms for which Progent offers expertise include:

  • Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco Engineers for Columbus, OhioThe Cisco CCIE credential is the top accreditation for network consultants, and certifies a person's network technology knowledge at the expert level. CCIEs know how to resolve the most complex issues occurring in network design, deployment, management, security, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS network administration utilities and developing workarounds or locating program updates. CCIEs offer excellent value since their deep experience enables them to find solutions for even the most complex problems rapidly. In many cases, less seasoned engineers can wrestle for many hours or days with the same tasks that a Cisco CCIE can resolve in a few minutes. Few service providers make CCIEs accessible to help small and medium sized businesses. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can receive timely help for complex network problems that are lowering worker productivity but are outside the experience of your local computer maintenance resources. Progent's CCIE consultants can communicate with your network via the latest remote support tools in order to perform quick, secure, and economical analysis and repair. Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's popular family of infrastructure appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.

  • Authorized Microsoft Windows Expertise
    MS Windows Expertise for Columbus, OhioProgent's Microsoft-qualified remote support experts can provide computer repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist your company with a broad variety of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint 2013 development, Microsoft Skype for Business migration consulting, Microsoft Lync Server management and Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online training, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a broad range of remote desktop services such as Microsoft Windows 7 migration help, moving to 64-bit workstation software, integrating Microsoft Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Qualified System Security Professionals
    CISSP Certified System Security Professionals for Columbus, OhioProgent's accredited CISSP and ISSAP security consultants can provide a variety of security solutions to strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or help your company to recuperate rapidly following a damaging breach. Security services available from Progent cover comprehensive security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm attacks; configuring firewalls; designing safe mechanisms for off-site and mobile access; defending your messaging infrastructure against spam and directory harvest attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote consulting to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine local IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for special projects that small companies frequently need. Billing rates for longer-term consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of information technology allows clients to complete critical initiatives within budget and on time. Progent's special online consulting services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk programs for small and midsize organizations with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk outsourcing services are designed for small businesses who don't have the resources to build and maintain an in-house Help Desk but who want quick response from a reliable Call Center with professional telephone support as well as the available expertise to escalate complex tasks to advanced engineers.

    Progentís Virtual Call Center is intended for bigger companies and serves as a seamless extension of your current Helpdesk team. Progent's Virtual Help Desk Call Center can act as an escalation option to resolve the most difficult network challenges, or be ready in those instances when your regular support engineers are too busy.

    Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Help Desk Call Center or improving your current organization, evaluating or enhancing Call Center software to address the unique requirements of your business, or adding occasional online personnel to work with your internal Help Desk Call Center resources to deal with demanding events such as software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk staff of veteran network experts provides your workers in Columbus or anywhere in the state of Ohio instant assistance from a large technical support group with extensive background delivering telephone-based help and remote troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center recognition as a crucial enabler of company efficiency, and Progent's target is to fix rather than just annotate technical problems.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts Team can supply online and in-depth consulting expertise and education in specific business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for Microsoft applications including CRM, Project, MS Office Word, and Office Excel. To read more on Progent's consulting, customization, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Mac professionals can promote the imaginative components of Mac environments by providing phone-based consulting services and education in graphics, sound, and video. Progent's consultants offer expertise in a large selection of Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific projects like scanning or digitizing audio or video or configuring an audio/video post production facility.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Columbus, or anywhere in the state of Ohio, online computer system monitoring support powered by MS Operations Manager network monitoring, adapted by Progent for your business so that your IT support is proactive and automated. By spotting possible trouble spots before they grow into crashes, remote monitoring can avoid disruptive and costly network crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments based on multiple platforms.

How Your Columbus Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote support with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent.

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