Immediate Online Support for Columbus UNIX, Linux, or Solaris SystemsFor small and midsize businesses located in Columbus or anywhere in the state of Ohio, Progent offers help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for complex connectivity issues, as well as the services of CISSP-certified security engineers to handle advanced security design and business continuity preparedness.

Progent's remote technical support services offer exceptional value due to the fact that they have the real-world background and the sophisticated technology to solve most information system issues rapidly. Efficient support lowers immediate costs since service calls require fewer billable minutes. Online support also avoids the cost of sending an engineer to your office. Your organization saves additionally with indirect costs by reducing or avoiding network outages and associated losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives.

Progent's billing model for remote support is structured to get the most out of your network support investment. Progent charges on a per-minute basis for phone assistance, so you are charged exclusively for the services that you actually get. In contrast to many online service companies, Progent requires no startup charge or minimum job duration. Progent's one-minute granularity and clean model for pricing save you from situations where fast repairs somehow end up as major bills. Progent's skill at dealing with technical issues quickly translates into your company spending less cash.

Progent's Online Technical Support Technologies
Through years of experience, Progent has fine tuned a set of customized tools and field-tested processes which promote the maximum degree of effectiveness for online engineering help and repair for small business computer networks. Progent offers safe VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access enables the experts of Progent's remote service group to interface to your company's system remotely without violating network security.

Progent's powerful service database application stores thorough records of the support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of all help rendered to each Progent client by every consultant. This database of problems and fixes is structured as a readily accessible internal knowledge base that allows Progent's online technical experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and close associations with important vendors including Cisco and Microsoft make available other massive support databases and allow fast response from manufacturers' in-house support staff so Progent's online consulting specialists can come up with the most efficient solutions quickly.

Get Remote UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Columbus or anywhere in Ohio or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Emergency Support.

Phone-based Network Support Services Offered Progent
Progent's online consulting experts possess credentials in a comprehensive array of products and technologies. This broad range of technical skills permits Progent's engineers to manage practically any emergency that may occur in a small or midsize company network. Certifications earned by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.

To help companies with mixed-operating system networks, Progent also provides the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based support services available from Progent to clients in Columbus and throughout the state of Ohio include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services cover a broad array of computer technology including system infrastructure, email solutions, network and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and easy management, and migration from older applications to the latest Windows or Linux-based solutions. Progent's team-oriented methodology for resolving network issues enables fast escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This expedites repair of critical problems, minimizes network downtime, and lowers support costs.

    Progent's UNIX/Linux support engineers can offer urgent remote assistance for troubleshooting anomalies within UNIX/Linux networks powered by popular versions of UNIX including:

    Major Linux variants for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco Consultants for Columbus, OhioThe Cisco CCIE credential is the highest accreditation for network infrastructure engineers, and certifies a consultant's network technology knowledge at the expert level. CCIEs can handle the most intractable challenges surrounding network infrastructure planning, deployment, administration, security, and problem solving. Cisco CCIEs work closely with Cisco's internal engineers in analyzing problems with IOS network management tools and developing alternate approaches or locating program patches. Cisco CCIEs provide excellent value because their broad experience allows them to solve even the most complex problems rapidly. In typical cases, less qualified consultants can struggle for hours or even days with identical tasks that a CCIE can resolve in minutes. Few consulting organizations make CCIEs available to support small and mid-size companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so you can receive timely help for severe network infrastructure problems that are lowering business efficiency but are not within the scope of your ordinary IT support resources. Progent's CCIE support experts can communicate with your network via the latest on-line troubleshooting tools in order to provide fast, secure, and economical diagnosis and remediation. Progent's Cisco CCIEs offer assistance with all of Cisco's market leading family of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) products.

  • Authorized Windows Expertise
    MS Windows Support for Columbus, OhioProgent's Microsoft-qualified remote service experts can deliver computer problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of consulting engineers who can help your company with a broad range of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 monitoring and support, SharePoint Server application development, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server troubleshooting, Forefront TMG administration and ISA Server 2006 maintenance, SQL Server 2016 integration and programming and SQL Server 2017 Linux integration consulting, Systems Center Operations Manager system monitoring, Project Server planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a full array of online PC desktop consulting and support services such as Windows 7 migration help, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISM and CISSP Certified Network Security Engineers
    CISSP Certified Network Security Professionals for Columbus, OhioProgent's qualified CISSP, ISSAP, and CISM network security consultants offer a variety of security solutions that can improve the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or help you to recuperate quickly after a damaging penetration. Security consulting services available from Progent cover thorough security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; quick cleanup after malicious assaults; configuring firewalls; building secure architectures for off-site and mobile communication; defending your email infrastructure against spam and directory harvest attacks; and setting up 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote support to help businesses of any size connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects that small businesses frequently need. Progent's charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables customers to execute major projects economically and on time. Progent's special remote engineering services include:
  • Call Center Services
    Progent's Help Desk Call Center support programs for small organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for smaller businesses who don't have the budget to assemble and manage an internal Help Desk Call Center but who need quick access to an effective Help Desk with proficient telephone assistance plus the available expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a seamless extension of your existing Help Desk staff. Progent's Virtual Help Desk can act as an escalation option for complex computer system problems, or be ready in those circumstances when your regular support engineers are overwhelmed.

    Progent's Help Desk consulting expertise can assist you in establishing an efficient new Call Center or revamping your established organization, evaluating or customizing Help Desk Call Center software products to meet the unique needs of your company, or providing occasional online personnel to work with your in-house Help Desk Call Center team to deal with high-demand scenarios such as software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk team of veteran information technology professionals gives your customers in Columbus or anywhere in the state of Ohio rapid assistance from an effective technical support group with extensive experience delivering telephone-based consulting and online repair service for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center the reputation as a solid contributor to business performance, and Progent's policy is to solve rather than simply report network problems.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Team offers online advanced consulting support and training in specific business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, programming, and training for familiar Microsoft applications including CRM, MS Project, Microsoft Word, and Microsoft Office Excel. For more information concerning Progent's consulting, custom programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Mac consultants can support the imaginative components of Macintosh computing by providing phone-based help services and education in imaging, sound, and motion video. Progent's support professionals can provide assistance in a variety of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with specific procedures like scanning or digitizing audio/video or establishing an audio/video production facility.

    Online Network Monitoring Services
    Progent offers businesses in Columbus, or anywhere in the state of Ohio, online network monitoring support based on MS System Center Operations Manager network monitoring, adapted by Progent to fit your environment so your computer maintenance is proactive and automated. By anticipating potential issues before they evolve into crashes, automated monitoring can avoid stressful and costly service breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or environments that support a mix of OS platforms.

How Your Columbus Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency phone-based help with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent.

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