Fast Online Support for Columbus UNIX or Linux SystemsFor small and midsize businesses located in Columbus or anywhere in the state of Ohio, Progent provides help for networks powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online support to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE-certified engineers for complex connectivity problems, plus the assistance of CISSP and CISM-certified security consultants to handle advanced security design and business continuity planning.

Progent's remote technical support engineers offer excellent leverage because they have the practical experience and the advanced tools to solve most network issues quickly. Efficient support reduces immediate costs since solutions take up a smaller number of billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company benefits additionally in incidental expenses by reducing or avoiding network downtime and associated costs resulting from business discontinuity, upset clients, idle workers, and de-focused executives.

Progent's pricing policy for remote support is structured to get the most out of your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged only for the support that you actually get. In contrast to typical remote support companies, Progent asks for no service activation charge or minimum fees. Progent's one-minute granularity and clean model for billing avoid scenarios where fast solutions somehow end up as substantial tabs. Progent's penchant for solving problems quickly results in your company spending less money.

Progent's Remote Technical Support Tools
Through years of experience, Progent has refined a set of optimized technologies and field-proven processes that ensure the maximum degree of efficiency for remote engineering help and troubleshooting for small business IT systems. Progent provides secure VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology permits the staff of Progent's Technical Response Center to access your environment remotely without breaching corporate security.

Progent's sophisticated customer support database system stores thorough documentation for all support that Progent's clients have received. Progent's team engineers have access to the records of services rendered to each client by any engineer. This history of problems and repairs is structured as a quickly exploitable internal knowledge base that permits Progent's online technical engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and formal partnerships with key vendors such as Cisco and Microsoft make available other vast technical knowledge bases and permit priority response from manufacturers' in-house engineering staff so Progent's online service experts are able to come up with optimal solutions quickly.

Get Online UNIX, Linux, Solaris, or Apple Mac OS X Technical Support from Progent
To get started with Progent's remote support in Columbus or anywhere in Ohio or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Emergency Support.

Remote Technical Support Services Available from Progent
Progent's phone-based technical support engineers offer advanced credentials in a comprehensive set of disciplines. This broad range of IT skills permits Progent's consultants to resolve virtually any problem likely to crop up in a small business information system. Certifications earned by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.

To help customers with multi-platform environments, Progent also offers the services of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Remote technical services provided by Progent to customers in Columbus and throughout the state of Ohio include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X remote support services cover a broad array of computer technology including network infrastructure, email solutions, network and operational security, UNIX/Linux and Windows integration, VMware products for server hardware economization and simplified administration, and transitioning from older applications to the latest MS Windows or Linux-based solutions. Progent's team-based methodology for resolving network problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX and Linux support engineers can offer urgent remote assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:

    Important Linux platforms for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco Consultants for Columbus, OhioThe Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking engineers, and certifies a person's technical knowledge at the expert level. Cisco qualified CCIEs know how to handle even the most intractable problems surrounding network design, installation, administration, security, and repair. Cisco qualified CCIEs operate closely with Cisco's internal support staff in isolating problems with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs represent an excellent value because their broad expertise allows them to find solutions for even the most complex problems rapidly. In many instances, less qualified engineers can wrestle for hours or even days with the same problems that a Cisco CCIE can resolve in minutes. Few consulting firms make Cisco CCIEs available to support small and mid-size businesses. Progent can provide fast phone contact with a CCIE so your company can get urgent support for severe network infrastructure problems that are hurting worker productivity but are not within the comfort zone of your regular computer maintenance group or consultant. Progent's CCIE engineers can tie into your computer system via sophisticated remote support technology in order to provide efficient, safe, and economical analysis and repair. Progent's Cisco CCIEs offer expertise in the complete line of Cisco's market leading family of networking appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.

  • Authorized Microsoft Windows Support
    Windows Experts for Columbus, OhioProgent's Microsoft-certified online service experts can deliver network problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your business the assistance of consulting professionals who can help you with a broad range of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 management, SharePoint Server 2013 application development, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server training, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a wide range of online desktop services including Windows 7 migration, preparing for to 64-bit desktop software, integrating Office 2010, and streamlining workstation deployment.

  • CISM and CISSP Certified Network Security Engineers
    CISSP Qualified Network Security Engineers for Columbus, OhioProgent's certified CISM and CISSP network security consultants can provide a variety of security solutions that can enhance the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or assist your business to recuperate quickly following a damaging breach. Security support services available from Progent cover in depth network security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; quick recovery from virus and worm assaults; configuring firewalls; building secure techniques for off-site and mobile communication; defending your messaging system against spam and directory harvest attacks; and managing 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online consulting services to help organizations of all sizes integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine local IT assets along with public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects that small businesses frequently request. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these important areas of information technology allows clients to execute major initiatives economically and on schedule. Progent's special remote engineering services include:
  • Help Desk Call Center Services
    Progent's Help Desk programs for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for smaller businesses who don't have the resources to support an internal Call Center but who need fast access to an efficient Call Center with proficient phone support plus the available expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk is designed for bigger companies and serves as a seamless addition to your existing Helpdesk organization. Progent's Virtual Help Desk can serve as an escalation resource to resolve complex network problems, or be available in those circumstances when your other support engineers are overwhelmed.

    Progent's Help Desk consulting expertise can assist you in creating an effective new Call Center or improving your current one, evaluating or modifying Help Desk software to address the unique needs of your business, or adding occasional phone support personnel to work with your in-house Help Desk team to deal with high-demand situations like software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk Call Center team of experienced information technology experts offers your clients in Columbus or anywhere in the state of Ohio instant contact with a large network service group with extensive background offering phone help and remote repair service for networks that incorporate UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk the reputation as a crucial driver of company success, and Progent's aim is to solve rather than simply document IT issues.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team offers online and in-depth consulting expertise and education in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for familiar Microsoft business applications such as CRM, MS Project, MS Office Word, and MS Excel. For additional information about Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can promote the creative components of Macintosh systems by providing phone-based help support and training in imaging, audio, and motion video. Progent's consultants can provide assistance in a large selection of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures like scanning or digitizing audio/video or setting up an audio/video production facility.

    Online Network Monitoring Support
    Progent can provide companies in Columbus, or anywhere in the state of Ohio, remote network and server monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to suit your business so that your network support is proactive and automated. By uncovering potential problems before they evolve into full-scale emergencies, automated monitoring can head off inconvenient and costly service breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple Mac networks, Microsoft networks, or networks based on multiple OS platforms.

How Your Columbus Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote support with UNIX, Linux, Solaris, or Mac OS X networks, go to Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent.

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