Fast Remote Help for Columbus UNIX, Linux, or Solaris NetworksFor small companies in Columbus or anywhere in Ohio, Progent offers help for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has provided online support to businesses in every state in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the assistance of CISSP-certified security engineers to handle high-level security architecture and business continuity preparedness.

Progent's remote support services represent excellent value because they have the practical background and the advanced technology to resolve the majority of information system problems quickly. This lowers immediate costs since service calls accumulate a smaller number of billable minutes. Online help also avoids the cost of sending a consultant to your site. Your organization benefits even more with incidental costs by reducing or avoiding network downtime and related losses stemming from business discontinuity, disgruntled clients, idle workers, and distracted executives.

Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you owe exclusively for the services that you receive. Unlike many remote support companies, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and clean model for pricing do away with scenarios where speedy. minor solutions manage to turn into big invoices. Progent's skill at disposing of technical issues efficiently translates into your company conserving money.

Progent's Online Service Tools
Over the years, Progent has developed an array of customized tools and field-tested methodologies that allow the highest level of efficiency for remote help and repair for small company computer networks. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology enables the staff of Progent's online support team to link to your company's computer system remotely without violating system security.

Progent's highly evolved customer support reporting application maintains thorough records for the service that Progent's customers have received. Progent's team engineers have the benefit of the specifics of assistance provided to each Progent customer by any consultant. This history of trouble tickets and fixes is stored as an easily searchable internal knowledge base that permits Progent's remote support professionals to share their experiences company-wide to make sure that the quality of Progent's support grows over time. Progent's advanced accreditations and close relationships with major industry leaders such as Cisco and Microsoft make available other extensive technical knowledge bases and allow fast response from vendors' in-house support staff so Progent's online consulting experts can find optimal resolutions promptly.

Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone services in Columbus or anywhere in Ohio or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network support, visit Immediate Urgent Support.

Phone-based Technical Services Offered Progent
Progent's phone-based technical support engineers offer certified skills in an extensive set of technologies. This broad range of technical skills permits Progent's consultants to tackle virtually any emergency likely to take place in a small or midsize company network. Credentials earned by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To provide assistance to companies with multi-operating system networks, Progent also provides access to engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, Certified Information Systems Security Professional experts, and ISSAP consultants.

Phone-based services Offered by Progent to small businesses in Columbus and anywhere in the state of Ohio include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services address a broad array of information technology including network architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and easy management, and migration from legacy applications to the latest MS Windows or Linux solutions. Progent's group-oriented methodology for solving network issues promotes quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support costs.

    Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for analyzing anomalies affecting UNIX/Linux systems powered by leading variants of UNIX such as:

    Major Linux versions for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
    Cisco CCIE Engineers for Columbus, OhioThe Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure engineers, and validates an individual's networking skills at the expert level. CCIEs know how to deal with even the most difficult issues surrounding network infrastructure design, integration, management, security, and repair. CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating problems with IOS Software network administration tools and developing alternate approaches or locating software patches. CCIEs provide excellent cost-effectiveness because their broad experience enables them to resolve even the most difficult problems quickly. In common cases, less seasoned consultants can wrestle for hours or even days with identical problems that a CCIE can resolve in a few minutes. Few service organizations make CCIEs available to help small and medium sized businesses. Progent offers quick telephone contact with a Cisco authorized CCIE so you can receive immediate assistance for serious network infrastructure issues that are impacting worker productivity but are not within the comfort zone of your regular IT support personnel. Progent's Cisco CCIE engineers can tie into your environment via sophisticated on-line support technology in order to provide fast, secure, and economical analysis and repair. Progent's CCIEs can provide expertise in the entire range of Cisco's market leading selection of connectivity products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.

  • Authorized Windows Experts
    Windows Expertise for Columbus, OhioProgent's Microsoft-certified remote support experts can provide network problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can assist you with a broad variety of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 maintenance, SharePoint Server 2013 development, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server migration, SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server training, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a broad array of remote PC desktop support services such as Microsoft Windows 7 migration, upgrading to 64-bit workstation software, configuring Office 2010, and automating PC desktop image creation.

  • CISM and CISSP Qualified Network Security Professionals
    CISSP Certified Network Security Engineers for Columbus, OhioProgent's accredited CISM and CISSP security engineers can provide a range of security solutions to bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist your company to recover quickly after a damaging penetration. Security services offered by Progent include: thorough network security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; quick recovery from malicious assaults; setting up firewalls; designing safe techniques for remote and mobile communication; guarding your email system against viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online consulting support to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine physical IT assets as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Additional Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract projects that small businesses frequently request. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows clients to execute major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Expertise
    Progent's Help Desk support programs for small companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are well suited for small businesses who don't have the money or time to build and maintain an internal Help Desk Call Center but who want quick response from a dependable Help Desk with proficient phone assistance plus the in-depth expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Call Center is designed for larger businesses and acts as a seamless supplement to your established Helpdesk team. Progent's Virtual Call Center can serve as an escalation option to resolve complex network issues, or be available in overflow instances when your other resources are too busy.

    Progent's Help Desk Call Center consulting support can aid you in establishing an effective new Help Desk Call Center or enhancing your existing one, evaluating or modifying Help Desk Call Center software to meet the particular demands of your corporation, or adding occasional phone support personnel to work with your internal Help Desk Call Center group to deal with unusually busy events such as software migrations, major upgrades, or rolling out brand new business software.

    Progent's Help Desk team of veteran information technology consultants offers your workers in Columbus or anywhere in the state of Ohio quick communication with a reliable network service group with years of background providing phone support and remote repair service for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center the reputation as a crucial contributor to business productivity, and Progent's goal is to fix instead of simply report IT issues.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts staff offers remote advanced engineering support and education in specific business application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for familiar Microsoft business applications including CRM, Office Project, Microsoft Office Word, and Microsoft Office Excel. To read more on Progent's consulting, customization, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

    Progent's Apple Mac experts can support the artistic facets of Apple Mac systems by providing remote help services and education in imaging, sound, and motion video. Progent's consultants offer expertise in a range of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with common projects such as scanning or digitizing audio or video or configuring an audio/video post production lab.

    Remote Network and Server Monitoring Support
    Progent offers companies in Columbus, or anywhere in the state of Ohio, online network and server monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so your IT support is proactive and automated. By spotting emerging trouble spots before they result in network outages, proactive monitoring can minimize disruptive and costly service crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments based on a variety of operating systems.

How Your Columbus Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote assistance with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent.

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