Urgent Online Technical Support for Columbus UNIX, Linux, or Sun Solaris SystemsFor small and midsize businesses in Columbus or anywhere in the state of Ohio, Progent offers technical support for networks based on UNIX or Linux or for environments that feature a mix of UNIX and Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, as well as the services of CISSP-certified security engineers to handle high-level security design and disaster recovery preparedness.

Progent's remote support services represent exceptional value because they are equipped with the practical background and the sophisticated technology to solve the majority of network issues quickly. Efficient support reduces immediate costs since service calls take up fewer chargeable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your company saves even more in incidental expenses by minimizing or avoiding network outages and related losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management.

Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are billed just for the support that you actually get. In contrast to many remote service companies, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing do away with situations where quick fixes somehow turn into large invoices. Progent's penchant for solving problems quickly translates into your company saving cash.

Progent's Online Service Tools
Over time, Progent has fine tuned an array of customized technologies and field-proven processes which ensure the highest degree of efficiency for remote help and repair for small company IT networks. Progent offers protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity allows the consultants of Progent's remote service group to link to your company's network without compromising corporate security.

Progent's powerful customer support reporting system maintains thorough documentation describing all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of support rendered to each client by any consultant. This history of anomalies and solutions is organized as a conveniently retrievable internal knowledge base that enables Progent's online support engineers to share their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's advanced certifications and working relationships with major industry leaders such as Cisco and Microsoft permit access to other extensive support knowledge bases and permit fast access to manufacturers' in-house support staff with the result that Progent's online consulting specialists can come up with the most efficient resolutions in the least time.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Mac OS X Technical Assistance from Progent
To access Progent's phone services in Columbus or anywhere in Ohio or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network support, visit Immediate Emergency Support.

Remote Technical Services Provided by Progent
Progent's remote technical support professionals possess credentials in an extensive array of technologies. This broad scope of technical skills enables Progent's engineers to manage practically any crisis that may occur in a small business information system. Certifications earned by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.

To help businesses with multi-OS environments, Progent also provides the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online support services available from Progent to companies in Columbus and anywhere in the state of Ohio include:

  • UNIX, Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Mac OS X phone-based support services cover a broad range of information technology such as network infrastructure, messaging solutions, system and process security, UNIX/Linux and Windows integration, virtual server products for server hardware economization and easy management, and migration from older applications to the latest MS Windows or Linux environments. Progent's group-oriented methodology for solving technical issues promotes fast escalation, when required, to consultants with appropriate expertise to handle complex situations. This accelerates repair of urgent problems, reduces network downtime, and cuts support costs.

    Progent's UNIX/Linux consultants can offer emergency phone-based help for resolving anomalies within UNIX/Linux systems based on leading versions of UNIX including:

    Important Linux variants for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco Infrastructure Engineers for Columbus, OhioThe Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure professionals, and validates a consultant's network technology knowledge at the expert level. Cisco qualified CCIEs know how to deal with even the most difficult problems occurring in network infrastructure planning, integration, management, security, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's internal engineers in analyzing problems with IOS network management tools and coming up with alternate approaches or locating program patches. Cisco CCIEs provide exceptional cost-effectiveness since their broad experience permits them to solve even the most intractable problems rapidly. In typical cases, less experienced service providers can wrestle for hours or even days with identical tasks that a Cisco CCIE can fix in minutes. Few consulting firms make CCIEs accessible to support small and medium sized companies. Progent offers quick telephone access to a Cisco-qualified CCIE so you can receive immediate help for serious network problems that are lowering worker efficiency but are outside the scope of your regular computer maintenance personnel. Progent's Cisco CCIE support experts can tie into your environment by means of the latest on-line support technology in order to perform quick, safe, and economical analysis and repair. Progent's CCIEs can provide expertise in all of Cisco's industry-leading family of connectivity appliances such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.

  • Authorized Windows Support
    Microsoft Windows Expertise for Columbus, OhioProgent's Microsoft-qualified online service engineers can provide computer system repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the assistance of support professionals who can assist you with a wide range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2016 migration, Exchange 2013 integration, Microsoft Exchange 2010 management, SharePoint Server design, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a wide array of online desktop consulting and support services including Windows 7 migration support, moving to 64-bit workstation software, configuring Office 2010, and streamlining desktop configuration.

  • CISSP, ISSAP, and CISM Qualified System Security Engineers
    CISSP Qualified System Security Specialists for Columbus, OhioProgent's accredited CISSP and ISSAP security engineers offer a variety of system protection solutions to improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your business to clean up quickly after a serious breach. Security support services offered by Progent include: in depth security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recovery from virus and worm attacks; setting up firewalls; establishing safe techniques for remote and mobile connectivity; guarding your email infrastructure against spam and DHA attacks; and offering 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote support services to help companies of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that utilize local resources along with public clouds. To assist you to integrate cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract projects that small businesses often request. Progent's rates for longer-term consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these important fields of information technology enables customers to execute critical projects economically and on time. Progent's project-based remote consulting services include:
  • Call Center Support
    Progent's Help Desk service options for small organizations with networks based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Call Center outsourcing services are intended for small organizations who lack the budget to build and maintain an in-house Call Center but who need quick response from a reliable Help Desk with proficient telephone support as well as the in-depth expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and serves as a seamless reinforcement of your current Call Center organization. Progent's Virtual Call Center can operate as an escalation resource to resolve the most difficult network challenges, or be available in overflow circumstances when your ordinary resources are overwhelmed.

    Progent's Call Center consulting services can aid you in creating an effective new Call Center or improving your current one, selecting or modifying Help Desk application software to meet the particular demands of your business, or adding occasional phone support staff to reinforce your existing Help Desk Call Center team to deal with unusually busy events like software migrations, mass updates, or rolling out brand new applications.

    Progent's Call Center staff of veteran information technology professionals offers your clients in Columbus or anywhere in the state of Ohio immediate access to a reliable technical support resource with extensive background delivering telephone-based consulting and remote repair service for IT systems based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk perception as a major enabler of business success, and Progent's policy is to resolve instead of simply report technical problems.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Group can supply online professional engineering expertise and education in key application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and training for popular Microsoft business applications including CRM, Project, Word, and Microsoft Office Excel. For more concerning Progent's consulting, programming, and education services for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Apple Mac professionals can promote the imaginative facets of Mac environments by offering remote consulting services and training in graphics, audio, and motion video. Progent's consultants offer help in a range of Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific procedures such as capturing or digitizing audio/video or configuring an audio/video production studio.

    Remote Network Monitoring Support
    Progent can provide companies in Columbus, or anywhere in the state of Ohio, remote network and server monitoring support powered by MS System Center Operations Manager network monitoring and reporting, customized by Progent for your business so that your computer maintenance is proactive and automated. By detecting emerging issues before they expand into full-scale emergencies, remote monitoring can ward off inconvenient and expensive service failures. Progent can also provide help with network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft networks, or environments that support a mix of platforms.

How Your Columbus Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online support with UNIX, Linux, Solaris, or Mac OS X environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.

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