UNIX and Linux Phone-based Emergency Help for Columbus Small Company IT Networks
For small and midsize businesses located in Columbus or anywhere in Ohio, Progent provides 24x7 phone technical support for computer systems powered by UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote support to businesses in every state in the United States. In addition, Progent offers the consultation Cisco Systems CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISA and CISM-certified security engineers to help with high-level security design and troubleshooting jobs.
Progent's remote technical support engineers offer excellent leverage because they have the practical background and the advanced technology to resolve the majority of network problems quickly. Efficient support reduces direct expenses because service calls take up fewer chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your organization saves even more with incidental expenses by reducing or avoiding network outages and related costs due to business disruption, upset customers and vendors, idle workers, and de-focused executives.
Progent's billing model for online help is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe just for the services that you receive. In contrast to many online support firms, Progent asks for no startup fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing avoid scenarios where quick fixes somehow turn into substantial bills. Progent's skill at solving technical issues quickly results in your business conserving money.
Progent's Online Technical Support Tools
Over the years, Progent has refined a collection of optimized technologies and field-proven processes that permit the maximum degree of efficiency for remote help and troubleshooting for small company IT networks. Progent offers protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco Systems, Netscreen and Watchguard. Protected VPN connectivity allows the consultants of Progent's remote service group to access your system without breaching network security.
Progent's advanced customer support database system maintains detailed histories describing all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the records of assistance delivered to each Progent customer by every consultant. This archive of anomalies and repairs is organized as a quickly retrievable proprietary database that permits Progent's remote technical professionals to share their knowledge company-wide to ensure that the quality of Progent's support grows daily. Progent's high-level accreditations and close relationships with key industry leaders including Cisco Systems and Microsoft make available other extensive technical knowledge bases and to manufacturers' in-house product engineers so Progent's online service specialists are able to arrive at the most efficient resolutions promptly.
Get Remote UNIX, Linux, Sun Solaris, or Apple Mac OS X Computer Support. Assistance from Progent
To get started with Progent's phone services in Columbus or anywhere in Ohio or to find out additional information about Progent's online support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If your company has an urgent requirement for network support, visit Immediate Emergency Support.
Phone-based Support Services Provided by Progent
Progent's phone-based support engineers offer certified skills in a comprehensive set of technologies. This breadth of IT skills allows Progent's consultants to address virtually any problem that may take place in a small company information system. Certifications earned by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Help Desk Specialist (ACHDS), and Apple Certified Technical Coordinator. Cisco Systems credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
Online services provided by Progent to customers in Columbus and throughout the state of Ohio include:
UNIX, Linux, Sun Solaris, and Mac OS X Expertise
Progent's UNIX, Linux, Solaris, and Mac OS X phone-based consulting services cover a broad spectrum of computer technology including network architecture, messaging solutions, network and process security, UNIX/Linux and Windows integration, VMware products for server economization and easy management, and migration from older applications to Windows or Linux-powered environments. Progent's team-oriented approach to resolving technical issues promotes fast escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can provide emergency remote help resolving anomalies within UNIX/Linux networks powered by popular derivatives of UNIX such as:
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking professionals, and indicates an individual's networking skills at the master level. Cisco qualified CCIEs know how to handle even the most difficult issues encountered in network planning, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco System's in-house support staff in isolating anomalies with IOS network administration utilities and developing alternate approaches or locating software updates. Cisco CCIEs offer exceptional value since their depth of expertise allows them to find solutions for even the most intractable problems quickly. In many cases, less seasoned consultants can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Few support organizations make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide fast phone access to a Cisco-qualified CCIE so you can receive timely help for serious network problems that are impacting worker productivity but are not within the experience of your ordinary IT service group or consultant. Progent's CCIE engineers can tie into your network using sophisticated remote support tools in order to perform fast, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide assistance with all of Cisco's popular family of networking appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points, Voice over IP (VoIP) systems, Catalyst Series switches, as well as Virtual Private Network solutions.
Certified Windows Experts Progent's Microsoft-certified online service professionals can deliver network troubleshooting and IT help for all Microsoft server and office productivity products. Progent is a Microsoft Gold Certified Partner network support company and can provide your company the expertise of support professionals who can show you how to configure, maintain and administer the entire family of Microsoft Servers such as Microsoft Windows 2003 Server, SQL Server, ISA Server 2006, Microsoft BizTalk Server, Commerce Server, Content Management Server, Small Business Server, Exchange Server, Application Center, SharePoint Services, Project Server, and Microsoft Operations Manager 2007 and 2005.
CISSP, ISSAP, and CISM Certified System Security Consultants Progent's qualified CISSP, ISSAP, and CISM security engineers can provide a variety of system protection solutions that can strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist your company to clean up quicky following a damaging breach. Security solutions offered by Progent include: thorough security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm assaults; integrating firewalls; building safe mechanisms for off-site and mobile connectivity; defending your email system against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs that small companies frequently need. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these important fields of information technology enables clients to execute critical projects economically and on time. Progent's special remote engineering solutions include:
Help Desk Call Center Expertise
Progent's Call Center programs for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco Systems, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for smaller organizations who don't have the resources to build and maintain an internal Help Desk but who need quick communication with a reliable Help Desk Call Center with professional phone support as well as the ability to escalate the most challenging problems to advanced engineers.
Progent’s Virtual Help Desk is intended for bigger companies and serves as a transparent extension of your established Helpdesk team. Progent's Virtual Call Center can act as a an escalation alternative for complex computer system problems, or be available in hectic circumstances when your other service providers are swamped.
Progent's Call Center consulting services can assist you in creating an efficient new Help Desk Call Center or improving your established organization, evaluating or modifying Help Desk software products to address the particular needs of your company, or providing occasional phone support staff to reinforce your existing Call Center resources to deal with high-demand scenarios such as software migrations, mass upgrades, or installing new business software.
Progent's Help Desk Call Center staff of experienced information technology consultants gives your clients in Columbus or anywhere in the state of Ohio instant communication with a dependable network service resource with substantial background offering telephone-based help and remote diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Mac OS X, Cisco Systems, or Microsoft components. Progent's charter is to earn the Help Desk Call Center the reputation as a significant driver of company productivity, and Progent's policy is to resolve rather than merely document technical problems.
Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Team can supply online advanced engineering support and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, MS Office Word, and Office Excel. To find out more on Progent's expertise, custom development, and training services for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac consultants can support the artistic facets of Mac systems by offering remote consulting support and education in imaging, audio, and video. Progent's consultants offer assistance in a large selection of Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special projects like capturing or digitizing audio/video or integrating an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in Columbus, or anywhere in the state of Ohio, remote network and server monitoring support powered by MS Operations Manage (MOM), enhanced by Progent to fit your environment so that your network support is proactive rather than reactive. By uncovering possible problems before they evolve into full-scale emergencies, proactive monitoring can head off disruptive and expensive service breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Mac OS X systems, Microsoft networks, or networks based on a variety of operating systems.
How Your Columbus Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based expertise with UNIX/Linux, Sun Solaris, or Apple Mac computer systems, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or email information@progent.com.
Progent provides national remote help and consulting services for businesses who operate environments based on versions of Linux or whose IT systems include a mix of Linux platforms/Linux and Microsoft Windows products. Remote IT help provides maximum return for your IT budget by extending client productivity and shortening the time charged for computer repair services. Advanced online access tools and skilled technicians and consultants combine to enable Progent to solve most network problems without squandering time and expense by going to your site. In the vast majority of situations your network problems can be dealt with by telephone or via a combination of phone help and online access. Progent can put you in touch with Cisco certified CCIE network engineers and CISM and CISSP qualified security professionals to assist with the most difficult system problems.
Progent is a Microsoft Gold Certified Partner with special competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Gold Certified Partners represent the elite Microsoft Business Partners who earn the top customer satisfaction and are afforded the tightest operational relationship with Microsoft. The understanding, skills, and commitment required to earn the level of Microsoft Gold Partner pays dividends to Progent's clients by allowing Progent to provide your company more complete technical solutions for your information network.
If your company is producing Linux-based applications in an environment that includes Microsoft Windows-based servers, desktops, and office productivity products, Progent can provide full-service information technology outsourcing that frees you to concentrate on your field of high-value know-how while avoiding the constant distraction of managing your company information system. By using smart network monitoring and by providing remote and in-person assistance as your company needs it, Progent represents an affordable solution for managing an IT system that provides high dependability, security, and performance. Progent's UNIX/Linux developer support services feature comprehensive network support outsourcing, virtual server infrastructure, online and on-sitesupport and troubleshooting, network monitoring, and help desk call center support.
Progent’s Microsoft qualified consultants offer small and medium-size businesses expert support services for Microsoft Operations Manager (MOM 2005) and Microsoft Operations Manager 2000. Microsoft Operations Manager 2005 offers extensible and scalable high-end system management by providing detailed event management, proactive monitoring and alerts, recording and trend analysis, and system and application-specific intelligence and tasks to improve the manageability of Windows Server System networks. Through built-in application intelligence, Microsoft Operations Manager 2005 allows you to identify your IT reliability issues before they grow into disasters, increase the efficiency of your IT operations through specified best practices, and support your IT operations and senior administrative staff through sharing critical service level and capacity data. Progent’s MOM consulting engineers have extensive hands-on experience with MOM 2000 and MOM 2005 and can help your company install and customize MOM in order to optimize the reliability and productivity of your IT system.
Stealth intrusion testing is a key part of any overall network security strategy. Progent’s security experts can run thorough intrusion tests without the awareness of your organization's in-house IT resources. Unannounced penetration testing uncovers whether existing security monitoring systems such as intrusion detection warnings and event history analysis are properly configured and actively observed.
In addition to providing Microsoft Dynamics GP consultants, Progent can give you access to experts in Microsoft Axapta, Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, Microsoft Business Solutions Retail Management System, Macola ERP by Exact Software, MAS 90 ERP by Best Software, and QuickBooks Pro by Intuit. Progent's experts also can help you integrate and maintain a protected, reliable network infrastructure to support your ERP, MRP and accounting applications.
Microsoft Windows SUS enables network managers to install and track the latest Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft WSUS, network support personnel can fully and easily manage the distribution of updates that are published via Microsoft Update to servers and desktops in an organization. Progent can assist you with technical details of the initial setup of Microsoft WSUS such as planning the Microsoft Windows Server Update Services deployment, configuring client's computers, defining the Group Policy parameters, and ensuring your Microsoft Software Update Services Group Policy Object is associated with an Active Directory container that makes sense for your system environment.
Progent's expertise delivering Microsoft .NET services and SQL Server consulting, and Progent's application development experience with VBasic, XML, and other developer tools make it possible to create specialized line-of-business programs and eCommerce environments that operate seamlessly with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP management reporting consultants can show you how to create reports that allow you to track your business more thoroughly, turning uncooked data into valuable understanding of your business.
Progent is a leading innovator in affordably delivering world-class network support to small companies. Progent's success in handling the network support requirements of the chronically underserviced small company sector is the cumulative result of key technical and operational breakthroughs that have eliminated much of the conventional costs out of administering network service, injected unmatched professional skill into the IT service system, and dramatically accelerated the solution process.
Progent's UNIX family consulting experts provide small and mid-size businesses and developers help with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent offers your organization contact with UNIX experts, support professionals qualified by Microsoft and Cisco, and security experts with CISM certification. This broad range of expertise offers you a convenient single source to help you build and manage a protected and robust cross-platform network and communications solution that supports UNIX and Microsoft interoperability by combining Microsoft Windows with popular versions of UNIX including Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms such as RedHat Linux, SUSE, Mandrake, Debian GNU/Linux, and Slackware Linux.
Progent’s team of Microsoft and Cisco certified experts average longer than a decade of hands-on industry experience, at the front lines of IT support, executing a broad range of IT tasks for a large array of clients. Each Progent support professional shares a refined collection of individual best practices which are combined into company-wide best practices training that Progent teaches its consulting team. This means that you get not just expert technical skills, but also a support engineer with proven approaches for applying computer knowledge to solve real-world IT problems quickly.
Progent's Microsoft-certified experts offer network help and technology consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2003. Progent’s support professionals can show you how to plan, deploy, maintain and administer the entire suite of Windows .NET Servers including Microsoft Windows 2000 Server, SQL Server, Microsoft ISA Server 20066, Microsoft BizTalk Server, Commerce Server, Content Management Server, Small Business Server, Microsoft Exchange Server 2007, Application Center, SharePoint Server, SharePoint Services, Virtual Server, Project Server, and System Center Operations Manager 2007 and MOM 2005.
For small and midsize businesses located in Columbus or anywhere in Ohio, Progent provides 24x7 phone technical support for computer systems powered by UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote support to businesses in every state in the United States. In addition, Progent offers the consultation Cisco Systems CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISA and CISM-certified security engineers to help with high-level security design and troubleshooting jobs.
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking professionals, and indicates an individual's networking skills at the master level. Cisco qualified CCIEs know how to handle even the most difficult issues encountered in network planning, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco System's in-house support staff in isolating anomalies with IOS network administration utilities and developing alternate approaches or locating software updates. Cisco CCIEs offer exceptional value since their depth of expertise allows them to find solutions for even the most intractable problems quickly. In many cases, less seasoned consultants can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Progent's Microsoft-certified online service professionals can deliver network troubleshooting and IT help for all Microsoft server and office productivity products. Progent is a 
Progent's qualified CISSP, ISSAP, and CISM security engineers can provide a variety of system protection solutions that can strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist your company to clean up quicky following a damaging breach. Security solutions offered by Progent include: thorough security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm assaults; integrating firewalls; building safe mechanisms for off-site and mobile connectivity; defending your email system against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
