Immediate Phone Technical Support for Columbus UNIX or Linux NetworksFor small businesses in Columbus or anywhere in the state of Ohio, Progent provides help for computer systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. (See Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, as well as the services of CISSP-accredited security engineers to handle high-level security architecture and disaster recovery preparedness.

Progent's online technical support engineers represent excellent leverage due to the fact that they have the practical background and the advanced technology to solve the majority of network problems rapidly. Efficient support lowers direct costs since service calls take up fewer chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization saves even more with incidental costs by minimizing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled clients, idle workers, and distracted executives.

Progent's billing model for remote help is structured to get the most out of your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced only for the services that you actually get. Unlike typical online support companies, Progent imposes no startup fee or minimum job duration. Progent's per-minute granularity and simple model for billing save you from scenarios where speedy. minor solutions manage to turn into substantial tabs. Progent's skill at solving problems efficiently results in your business conserving money.

Progent's Online Support Technologies
Through years of experience, Progent has fine tuned an arsenal of optimized tools and proven processes which ensure the maximum degree of efficiency for online technical support and troubleshooting for small company computer networks. Progent offers safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity allows the experts of Progent's remote service group to connect to your computer system without compromising network security.

Progent's sophisticated technical support reporting system maintains thorough histories for the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of services delivered to each Progent customer by any consultant. This history of trouble tickets and fixes is structured as an easily accessible proprietary knowledge base that permits Progent's online technical experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and close partnerships with key industry leaders such as Cisco and Microsoft make available additional vast support knowledge bases and allow priority response from manufacturers' internal product engineers so Progent's online service specialists can come up with the best resolutions promptly.

Initiate Online UNIX, Linux, Sun Solaris, or Apple Mac OS X Network Help from Progent
To access Progent's phone services in Columbus or anywhere in Ohio or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Urgent Support.

Phone-based Technical Support Services Offered Progent
Progent's online support engineers have advanced credentials in a comprehensive array of disciplines. This wide range of capability allows Progent's consultants to tackle practically any problem likely to crop up in a small business network. Credentials awarded to Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to businesses with multi-operating system environments, Progent also offers access to consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional engineers.

Remote technical support services available from Progent to customers in Columbus and throughout the state of Ohio include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based support services address a broad range of information technology such as network infrastructure, messaging systems, network and operational security, UNIX and Windows integration, virtual server products for server economization and simplified administration, and migration from older applications to the latest Microsoft Windows or Linux solutions. Progent's group-oriented approach to solving network problems promotes fast escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service expense.

    Progent's UNIX and Linux consultants can provide emergency phone-based assistance for analyzing problems affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX including:

    Important Linux versions for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco CCIE Consultants for Columbus, OhioThe Cisco Certified Internetwork Expert credential is the top accreditation for networking professionals, and indicates a person's technical knowledge at the expert level. Cisco CCIEs know how to resolve even the most complex challenges encountered in network infrastructure design, deployment, management, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing anomalies with IOS network management utilities and developing workarounds or locating program updates. Cisco qualified CCIEs are an excellent cost-effectiveness since their deep expertise permits them to fix even the most intractable problems rapidly. In typical cases, less experienced service providers can struggle for hours or even days with the same tasks that a CCIE can fix in minutes. Few consulting firms make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent can provide quick telephone access to a Cisco CCIE so your company can get urgent assistance for serious network problems that are hurting business productivity but are outside the comfort zone of your local IT support providers. Progent's CCIE consultants can communicate with your environment by means of sophisticated on-line support tools to provide fast, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's top-selling family of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst switches, plus VPN solutions.

  • Authorized Microsoft Windows Expertise
    Microsoft Windows Experts for Columbus, OhioProgent's Microsoft-certified remote service experts can provide computer repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your organization the assistance of support professionals who can help you with a broad range of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Exchange 2010 maintenance, SharePoint Server design, Microsoft Skype for Business migration support, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server 2006 maintenance, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 support, and Windows Essentials cloud integration.

    Progent also can deliver a broad range of online PC desktop consulting and support services such as Microsoft Windows 7 migration support, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining desktop configuration.

  • CISM and CISSP Qualified Network Security Experts
    CISSP Certified Network Security Engineers for Columbus, OhioProgent's accredited CISSP, ISSAP, and CISM security engineers can provide a variety of security solutions to enhance the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist you to clean up rapidly after a damaging breach. Security solutions offered by Progent cover thorough network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious attacks; setting up firewalls; building secure mechanisms for remote and mobile communication; protecting your email infrastructure against spam and directory harvest attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online consulting to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that combine physical resources as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Special Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects that small businesses frequently need. Billing charges for ongoing consulting projects are determined based on the qualifications of the consultants required. Progent's background in these important fields of computer technology allows customers to complete critical projects within budget and on schedule. Progent's special online consulting solutions include:
  • Call Center Support
    Progent's Call Center service offerings for small and midsize organizations with networks based on UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are ideal for small organizations who lack the budget to support an in-house Call Center but who want fast access to a reliable Help Desk with professional phone assistance plus the in-depth expertise to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Call Center is designed for larger businesses and operates as a transparent reinforcement of your existing Help Desk staff. Progent's Virtual Help Desk can serve as an escalation option for the toughest computer system problems, or be available in overflow instances when your ordinary service providers are swamped.

    Progent's Help Desk consulting services can aid you in creating an effective new Help Desk or improving your established one, identifying or modifying Call Center application software to meet the particular demands of your business, or providing temporary phone support personnel to reinforce your existing Call Center group during high-demand events such as software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of seasoned network professionals gives your customers in Columbus or anywhere in the state of Ohio instant access to a reliable technical support resource with extensive experience offering telephone-based support and remote repair service for computer environments that incorporate UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk recognition as a major driver of business success, and Progent's target is to solve and not merely document technical issues.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group can supply phone-based advanced engineering expertise and education in key application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for popular Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office Word, and Excel. For more information concerning Progent's consulting, custom development, and training services for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, refer to Progent's Business Application Experts Team.

    Progent's Mac experts can nurture the creative components of Mac systems by providing phone-based consulting services and training in imaging, audio, and video. Progent's consultants offer assistance in a large selection of Apple Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common jobs like capturing or digitizing audio/video or setting up an audio/video post production studio.

    Online Network and Server Monitoring Support
    Progent offers businesses in Columbus, or anywhere in the state of Ohio, online computer system monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so that your computer maintenance is proactive rather than reactive. By exposing possible problems before they result in network outages, system monitoring can avoid stressful and expensive network crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X networks, Microsoft Windows networks, or systems that support a variety of OS platforms.

How Your Columbus Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or Mac OS X computer systems, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent.

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