Immediate Remote Troubleshooting for Columbus IT Networks
Urgent Phone Technical Support for Columbus NetworksFor companies in Columbus or anywhere in Ohio, Progent provides remote technical support for information systems based on Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, plus the assistance of CISA and CISM-certified security consultants to handle high-level security architecture and diagnostic jobs.

Progent's remote support experts offer exceptional value because they possess the practical experience and are equipped with the sophisticated technology needed to solve the majority of network issues rapidly. Efficient support lowers direct costs since solutions accumulate fewer chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your location. Your organization benefits additionally in incidental expenses by minimizing or avoiding system downtime and related costs resulting from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive online consulting expertise is particularly helpful in environments that rely on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent charges per minute for phone assistance, so you are charged only for the support that you receive. Unlike many online service firms, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing eliminate scenarios where speedy. minor fixes somehow turn into major invoices. Progent's skill at solving problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of customized technologies and field-proven processes that permit the highest level of effectiveness for online technical support and troubleshooting for IT networks of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's online support team to connect to your system remotely without compromising system security.

Progent's powerful technical support reporting application includes comprehensive records for all service that Progent's clients have received. Progent's team engineers have the benefit of the history of services delivered to each Progent customer by any consultant. This archive of trouble tickets and resolutions is stored as a readily accessible proprietary database that enables Progent's remote support professionals to share their experiences company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft make available other vast support databases and allow fast response from manufacturers' in-house engineering staff with the result that Progent's online consulting specialists can come up with optimal solutions promptly.

Remote technical services provided by Progent to clients in Columbus and anywhere in the state of Ohio include:

Special Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special information technology projects. Billing rates for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these special fields of computer technology allows clients to execute critical initiatives economically and on time. Progent's project-based online consulting services include:
  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for companies who don't have the money or time to assemble and manage an internal Help Desk but who require quick response from a dependable Call Center with professional phone assistance plus the ability to escalate complex tasks to high-level engineers.

    Progent's Help Desk Call Center consulting services can support you in establishing an efficient new Help Desk or improving your current one, selecting or enhancing Help Desk software to handle the special needs of your business, or providing temporary phone support staff to work with your in-house Help Desk resources to handle unusually busy events like software transitions, mass updates, or installing new applications.

    Progent's Call Center staff of experienced information technology consultants offers your clients in Columbus or anywhere in the state of Ohio immediate contact with a dependable support group with extensive background providing telephone-based help and remote diagnostics for IT systems based on Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux products. Progent's mission is to give the Help Desk the reputation as a crucial enabler of business productivity, and Progent's goal is to resolve and not simply track technical problems.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting Group offers remote advanced engineering support and training in key business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for Microsoft business applications such as CRM, Microsoft Project, MS Office Word, and MS Office Excel. To read more concerning Progent's expertise, programming, and education offerings, see Progent's Business Application Experts Services.

  • ProSight DPS Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and allows fast restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as IPPA, FINRA, and PCI and, when necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Columbus, or anywhere in the state of Ohio, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM to suit your business so that your network support is proactive rather than reactive. By anticipating possible issues before they cause downtime, automated monitoring can avoid disruptive and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Mac OS X networks, Microsoft Windows systems, or networks based on multiple OS platforms.
How Your Columbus Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online expertise with Microsoft Windows, Mac OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Columbus or anywhere in the state of Ohio, Progent's online computer support engineers are ready to deliver professional and economical system support the moment your organization needs it. More than a decade of offering online technical assistance has led to Microsoft Gold Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine online access tools to fix computer problems quickly while eliminating the expense and lost productivity associated with on-site support visits.

Even if your Columbus organization relies on a regular freelance support technician or employs a full time IT staff that can deal with common computer issues, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent virtual expansion of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to fix sudden system crises or especially challenging integration projects.

Benefits of Progent's IT Support for Organizations in Columbus
Progent's online support services allow your Columbus business to experience the benefits of on-call, world-class IT support without the expense of maintaining an in-house IT staff. Your information system will acquire greater strategic worth by becoming increasingly reliable, efficient, and protected. Benefits to your business include:

  • Convenient remote extension of your local IT resources
    With most companies in Columbus or anywhere in Ohio, local computer support providers, whether consisting of freelance consultants or an in-house IT staff, can take care of typical technical issues. However, major troubles sometimes strike when your regular resources are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your onsite support technicians. In these cases, Progent's on-call support professionals give you an easy, fast, and affordable solution to supplement your local help and to transfer useful knowledge to increase your ability to handle downstream issues locally.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller companies commonly depend on independent freelance service providers. While independent consultants carry less overhead than big service firms and can often charge lower rates, they are often overextended, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the absence of backup help may require your business to go without assistance during an IT crisis. As your company expands, network downtime and trouble with critical applications are more expensive. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a reliable source of reserve support experts to make sure your network is always up and running.

  • Build a Solid Foundation for Seamless Growth
    Companies typically start with an information architecture implemented on a modest budget. Without a robust framework, slap-dash fixes often get thrown on top of an unstable foundation. When a network grows, stability and expandability problems can impede the productivity of the organization. These poorly built environments require proper assessment, intelligent strategic planning, and extensive technical expertise to upgrade to a network infrastructure that can provide the solid foundation to handle current business demands and simplify downstream expansion.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller organizations need advice and technical training to navigate through an ever more complicated maze of technology options capable of accelerating business growth and enhancing efficiency. These companies hardly need a computer engineer who is attempting to sell a specific vendor's products. IT support and product sales can result in a situation where the recommended solution is designed around a predetermined product instead of the genuine needs of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to align IT consulting with the real interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support firm and Progent's head count, depth of IT experience, refined remote support software, and understanding of corporate IT enable businesses to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of real-world professional experience, at the forefront of IT support, performing a broad variety of IT projects for an extensive array of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support team. This means that you get not only expert IT capability, but also a support engineer with field-tested approaches for applying computer knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises help by the minute. Consequently, you pay only for received services. Progent does not demand a higher rate for after-hours or urgent support, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no initialization charge and requires no retainer for services delivered during normal working hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for quick fixes so you won't be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent has little competition. Businesses who utilize trusted freelance service providers or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more robust, protected, and efficient.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide round-the-clock network tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can save your information network from stressful and expensive availability disruptions.
How Does My Business Start Getting Remote Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.

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