Fast and Affordable Online Technical Support for Columbus Networks
Immediate Phone Technical Support for Columbus SystemsFor companies located in Columbus or anywhere in Ohio, Progent offers remote support for information systems powered by Microsoft Windows, Cisco, Apple Mac, or Linux technology. Progent's Microsoft certified professionals have delivered remote troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to solve complex infrastructure issues, plus the services of CISA and CISSP-certified security engineers to handle advanced security design and diagnostic jobs.

Progent's online support experts offer exceptional leverage because they have the real-world background and have access to the sophisticated technology necessary to resolve most network issues quickly. This lowers direct costs because solutions require minimal chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your company saves additionally with indirect costs by minimizing or avoiding network downtime and associated losses stemming from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's advanced remote technical support experience is especially important in environments that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an option.

Progent's billing model for online help is designed to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you are billed only for the support that you receive. Unlike typical remote support firms, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing avoid situations where quick repairs somehow turn into major bills. Progent's penchant for disposing of technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of optimized technologies and proven methodologies which permit the maximum level of effectiveness for remote help and repair for computer networks of any size. Progent offers safe VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's remote service group to communicate with your network remotely without breaching system security.

Progent's sophisticated service database application includes comprehensive histories of the support that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of all help provided to each client by every engineer. This history of problems and fixes is organized as an easily searchable internal knowledge base that allows Progent's online technical professionals to communicate their experiences company-wide to ensure that the quality of Progent's support services improves daily. Progent's high-level accreditations and close associations with key industry leaders including Cisco and Microsoft make available other extensive support databases and allow priority response from manufacturers' internal support staff so Progent's online service experts can arrive at optimal solutions quickly.

Online services available from Progent to clients in Columbus and throughout the state of Ohio include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services designed to enable small and medium-size businesses to utilize the same advanced IT solutions used by some of the world's leading enterprises. Progent's ProSight series of network management outsourcing services addresses all key facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the complete threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's preparedness to block or recover rapidly after a ransomware incident. Progent will consult with you personally to gather information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup/recovery environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the services of world-class online consulting professionals for special IT programs. Billing charges for ongoing development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these special fields of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Support
    Progent's Call Center service offerings for organizations with environments based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who don't have the budget to build and maintain an internal Call Center but who want quick access to a dependable Call Center with proficient phone support as well as the expertise to escalate complex problems to advanced engineers.

    Progent's Call Center consulting services can assist you in establishing an efficient new Help Desk or revamping your existing one, identifying or modifying Help Desk Call Center application software to address the particular requirements of your business, or adding occasional phone support staff to reinforce your internal Help Desk Call Center resources to deal with unusually busy situations such as software transitions, major upgrades, or rolling out new applications.

    Progent's Help Desk team of veteran network consultants gives your customers in Columbus or anywhere in the state of Ohio fast access to a reliable technical support group with substantial experience providing telephone-based help and online troubleshooting for computer environments powered by Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk recognition as a major contributor to company productivity, and Progent's aim is to fix instead of merely document IT issues.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Team can supply remote professional engineering expertise and education in specific business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for Microsoft business applications including CRM, Microsoft Project, MS Office Word, and Office Excel. To read additional information about Progent's consulting, custom development, and training offerings, refer to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that include Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Columbus, or anywhere in the state of Ohio, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your business so that your IT support is proactive and automated. By spotting looming issues before they cause network outages, remote monitoring can ward off inconvenient and expensive service crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows systems, or systems powered by a combination of OS platforms.
How Your Columbus Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online expertise with Windows, Mac OS X, or Linux environments, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Columbus or throughout the state of Ohio, Progent's online network support engineers are ready to deliver effective and economical system support the moment your business requires it. More than a decade of offering online tech support has earned Microsoft Gold status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune remote access technology to repair IT problems rapidly while eliminating the cost and lost time that comes with on-premises support visits.

Even if your Columbus organization has a local independent support technician or employs a full time organization that can deal with ordinary computer issues, Progentís Microsoft certified engineers are available to provide a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the expertise to fix unexpected network emergencies or especially complex integration projects.

Benefits of Progent's IT Support for Businesses in Columbus
Progent's remote technical help services enable your Columbus business to experience the advantages of immediate, world-class IT support without the cost of maintaining a full-time IT organization. Your network will acquire greater business worth by becoming increasingly available, productive, and protected. Advantages to your business include:

  • Seamless remote extension of your on-site support resources
    With most organizations in Columbus and throughout Ohio, nearby network service providers, whether consisting of independent consultants or a full-time IT staff, can take care of the majority of network problems. On the other hand, IT crises sometimes strike when your regular support personnel are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your usual support personnel. In these cases, Progent's on-call service experts give you a convenient, quick, and affordable way to supplement your regular help and to convey valuable information to improve your capability to resolve downstream issues locally.

  • Less Dependence on Freelance Consultants
    For network support, smaller companies often depend on individual freelance service providers. While freelance service people carry less internal costs than larger service organizations and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another client, ill, on a trip, or in class, the absence of backup personnel may force your company to go without assistance during an IT crisis. As your network expands, system unavailability and problems with vital software are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a dependable source of backup service expertise to make sure your network stays available.

  • Create a Solid Foundation for Seamless Expansion
    Companies typically start with an information architecture created on a shoestring budget. Lacking a proper framework, band-aid repairs often get piled onto an unstable foundation. When a network grows, reliability and expandability problems can hinder the success of the organization. Such badly built environments need careful assessment, smart strategic planning, and wide technical expertise to evolve to a network architecture that can provide the stable foundation to handle critical business demands and facilitate downstream expansion.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller organizations need advice and technical education to navigate through an ever more complicated array of product options available for accelerating business growth and improving efficiency. These companies do not need a network consultant who is attempting to sell a certain vendor's technology. IT consulting and product sales can lead to a situation where the proposed solution is built around a profitable product instead of the true requirements of a client. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to align IT expertise with the best interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, breadth of technical knowledge, refined support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls of exclusive reliance on smaller service organizations, individual freelance service providers, or limited internal resources.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Entire Line of Servers
    Progent can provide world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Microsoft Windows Server 2008 migration, Windows 2003 Server maintenance, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person visits per minute. Consequently, you are invoiced only for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for support services delivered during normal working hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you will not be tempted to allow minor problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or small service organizations who provide minimal documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports sent by every consultant to each customer. The practice of documenting and organizing support records results in more effective service and avoids a variety of typical problems such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to offer 24x7 system tracking services based on Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your information network from painful and costly service losses.
How Does My Business Start Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.















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