Immediate Online Help for Columbus Information Networks
Urgent Phone Help for Columbus SystemsFor businesses located in Columbus or anywhere in the state of Ohio, Progent provides online technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, as well as the assistance of CISSP-certified cybersecurity experts to help with high-level security design and diagnostic issues.

Progent's online technical support engineers provide excellent leverage because they have the practical experience and are equipped with the sophisticated technology needed to resolve the majority of network problems rapidly. Efficient support lowers direct costs since service calls accumulate minimal chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your company saves even more in incidental costs by minimizing or eliminating system outages and associated costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive remote technical support know-how is especially important for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's billing policy for remote support is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay only for the support that you actually get. In contrast to many remote support firms, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing prevent situations where speedy. minor fixes somehow turn into large tabs. Progent's penchant for solving problems efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of customized technologies and field-tested methodologies that ensure the highest degree of effectiveness for online engineering help and repair for computer systems of any size. Progent provides safe VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's Technical Response Center to connect to your company's environment without breaching network security.

Progent's proven service database system keeps thorough histories of the service that Progent's customers have been provided. Progent's team service personnel have access to the records of services rendered to each Progent client by any Progent consultant. This history of problems and solutions is structured as a conveniently searchable proprietary knowledge base that allows Progent's remote support experts to share their knowledge company-wide to ensure that the value of Progent's support improves over time. Progent's extensive list of certifications and close associations with important vendors such as Cisco and Microsoft make available other extensive support knowledge bases and permit priority response from vendors' internal engineering staff so Progent's remote service specialists can determine the best resolutions promptly.

Remote services available from Progent to businesses in Columbus and throughout the state of Ohio include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price services designed to enable small and medium-size businesses to utilize the same best-of-breed technology deployed by some of the world's leading corporations. Progent's ProSight line of outsourced network management services addresses all key areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the entire malware attack progression including protection, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup processes and enables fast restoration of vital files, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to provide web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, enhance and debug their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so any looming problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with data security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's preparedness either to block or recover quickly from a ransomware attack. Progent will work with you directly to gather information about your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery environment that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special fields of information technology allows customers to execute major projects within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are intended for companies who lack the resources to build and maintain an internal Help Desk but who want quick communication with an effective Help Desk with professional telephone support plus the technical depth to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk is designed for bigger companies and operates as a seamless reinforcement of your current Call Center staff. Progent's Virtual Help Desk can serve as a an escalation resource to resolve complex network problems, or be ready in hectic situations when your ordinary service providers are overwhelmed.

    Progent's Help Desk Call Center staff of veteran information technology professionals provides your computer users in Columbus or anywhere in the state of Ohio immediate contact with a dependable technical support resource with extensive experience delivering telephone-based consulting and online repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center the reputation as a key driver of company performance, and Progent's intent is to solve and not just document technical problems.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Experts Team offers online and in-depth consulting support and training in key business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's consulting, customization, and training services, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Columbus, or anywhere in the state of Ohio, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager for your business so that your network maintenance is proactive and automated. By exposing potential problems before they cause crashes, automated monitoring can avoid inconvenient and expensive information system crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or networks that support a mix of OS platforms.
How Your Columbus Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Columbus or anywhere in the state of Ohio, Progent's online computer support specialists can deliver effective and economical system help the instant your organization needs it. More than 15 years of providing online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to fix network problems rapidly while eliminating the expense and lost productivity that comes with on-premises service visits.

Even if your Columbus company deals with a local independent support technician or employs an in-house organization that can handle typical computer issues, Progentís Microsoft certified consultants can offer a convenient and seamless virtual extension of your local resources in cases when your regular service personnel either lack the availability or the experience to deal with sudden system crises or particularly complicated integration problems.

Features of Progent's Remote Network Support for Columbus
Progent's phone support, Internet-based troubleshooting, network security expertise, and system management services offer businesses in Columbus or anywhere in the state of Ohio unparalleled leverage for your IT investment. Whether you need one-time telephone help and remote network repair or full-time Help Desk outsourcing support and system administration, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to eliminate the cost and administration overhead of carrying a full-service internal IT staff. Key features of Progent's online help program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical experience, refined remote support software, and understanding of corporate IT allow offices to avoid the pitfalls of exclusive reliance on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Entire Line of Servers
    Progent offers world-class expertise for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 R2 migration, Windows 2003 maintenance, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-premises visits per minute. As a result, you pay only for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for services provided during normal working hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick repairs so you will not be tempted to permit less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent is able to concentrate on delivering high-value services where Progent faces few competitors. Businesses who work with trusted freelance service providers or who employ internal support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and productive.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only support firms to provide round-the-clock system monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering possible problems before they result in downtime, network monitoring can save your information network from painful and expensive availability losses.
How Does Our Company Start Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.















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