Fast Remote Technical Support for Columbus Computer Systems
Fast Phone Support for Columbus NetworksFor businesses located in Columbus or anywhere in Ohio, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure problems, as well as the assistance of CISSP and CISM-certified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's online technical support engineers provide exceptional value because they have the real-world experience and have access to the advanced tools required to resolve most information system problems quickly. This reduces direct costs because service calls use up fewer chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization saves even more with incidental costs by minimizing or avoiding system downtime and related losses resulting from business disruption, upset clients, unproductive employees, and distracted management. Progent's extensive online consulting experience is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for online help is designed to stretch your network support dollar. Progent charges by the minute for phone assistance, so you are invoiced just for the services that you receive. In contrast to many online service firms, Progent requires no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing prevent situations where speedy. minor solutions manage to turn into substantial tabs. Progent's skill at handling technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an array of customized tools and field-proven processes which allow the highest level of efficiency for online help and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's online support team to connect to your company's computer system without violating system security.

Progent's proven technical support database system stores extensive histories for all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of services rendered to each Progent client by every Progent consultant. This database of anomalies and fixes is stored as an easily accessible support knowledge base that permits Progent's online technical engineers to share their knowledge company-wide to ensure that the quality of Progent's support services grows daily. Progent's extensive list of certifications and close relationships with major vendors including Cisco and Microsoft open up other massive technical knowledge bases and allow fast access to vendors' in-house engineering staff with the result that Progent's online service experts are able to come up with the best resolutions in the least time.

Online technical support services offered by Progent to businesses in Columbus and anywhere in the state of Ohio include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price services designed to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's leading corporations. The ProSight series of IT management outsourcing services covers all key areas of information technology such as email protection, security and compliance, automated backup/recovery, and network infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of critical computers that power your information system. When ProSight Systems Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so all looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight Systems Watch server and desktop remote monitoring and management services.

Special Support Services Available from Progent
Progent can provide the services of world-class remote consulting experts for special IT programs. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk support alternatives for organizations with environments based on Windows, Cisco, Apple Mac, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for companies who don't have the budget to build and maintain an in-house Help Desk but who want quick access to a dependable Call Center with proficient phone support plus the ability to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Call Center is designed for larger businesses and acts as a seamless reinforcement of your existing Call Center team. Progent's Virtual Call Center can serve as a an escalation option to handle complex technical issues, or be available in those instances when your regular support engineers are too busy.

    Progent's Help Desk Call Center staff of experienced network experts provides your customers in Columbus or anywhere in the state of Ohio immediate access to a dependable technical support group with years of experience delivering telephone-based consulting and online troubleshooting for computer environments powered by Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center recognition as a crucial contributor to business success, and Progent's goal is to fix and not just record network issues.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Experts Team can supply online professional engineering support and training in specific application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Word, and Microsoft Office Excel. For more information on Progent's consulting, custom development, and training services, visit Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Columbus, or anywhere in the state of Ohio, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your business so that your IT maintenance is proactive rather than reactive. By detecting looming issues before they expand into network outages, system monitoring can minimize stressful and costly information system failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Mac OS X environments, Microsoft systems, or networks based on a variety of platforms.
How Your Columbus Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online assistance with Microsoft, Apple Mac, or Linux networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Columbus or throughout the state of Ohio, Progent's online network support specialists can deliver effective and affordable system support the instant your organization requires it. Long experience offering remote technical assistance has led to Microsoft Gold Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to fix network problems rapidly while avoiding the expense and lost time associated with on-site support calls.

Even if your Columbus organization has a regular independent support technician or maintains a full time organization that know how to handle ordinary computer issues, Progentís Microsoft and Cisco certified consultants can offer a convenient and transparent virtual extension of your local resources in cases when your usual IT support personnel either lack the availability or the knowledge to handle sudden system crises or particularly complicated integration problems.

Advantages of Progent's IT Support for Businesses in Columbus
Progent's online network troubleshooting services enable your Columbus organization to have the advantages of timely, enterprise-class IT support without the expense of maintaining a full-time IT organization. Your network will derive added business value by being more available, efficient, and protected. Advantages to your business include:

  • Seamless virtual expansion of your local IT resources
    For most organizations in Columbus or anywhere in Ohio, nearby network support resources, whether made up of independent consultants or a full-time IT staff, can deal with typical network problems. On the other hand, IT crises can occur when your regular support personnel are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your local support personnel. In these situations, Progent's on-call support specialists offer an easy, quick, and affordable solution to augment your regular help and to convey valuable knowledge to improve your ability to deal with future issues in-house.

  • Less Dependence on Freelance Consultants
    For IT support, smaller offices commonly rely on independent freelance consultants. While freelance consultants have smaller overhead than big consulting organizations and can afford to charge lower rates, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in class, the lack of backup personnel may require your company to go without help during an emergency. As your business grows, network unavailability and problems with critical applications become more costly. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers an on-call source of backup support experts to make sure your IT system stays available.

  • Build a Scalable Foundation for Seamless Growth
    Organizations typically begin with an IT architecture implemented on a modest budget. Without a strong infrastructure, slap-dash fixes can get piled onto a weak foundation. As a network grows, reliability and expandability problems can hinder the productivity of the business. These poorly built systems require careful analysis, intelligent long-term planning, and broad-based technical expertise to evolve to a network architecture able to offer the solid foundation to handle critical business demands and facilitate future growth.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller companies require advice and technical education to navigate through an ever more complicated maze of product options capable of accelerating business growth and enhancing productivity. Businesses do not need a computer engineer who is trying to earn a commission on a certain vendor's products. Network consulting and product selling can result in a situation where the recommended solution is built around a predetermined technology rather than the genuine needs of a business. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to match IT consulting with the best interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, breadth of IT background, fine tuned remote support software, and understanding of corporate IT enable companies to avoid the limitations of excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry background, at the front lines of network service, performing a broad variety of IT tasks for a large mix of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its support team. This guarantees that you get not just world-class technical skills, but also a support engineer with proven methods for using computer knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-premises visits by the minute. As a result, you are invoiced only for received support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for support services delivered during normal working hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick repairs so you won't be forced to allow minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent faces little competition. Companies who work with familiar freelance consultants or who maintain internal IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock network tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, network monitoring can keep your information network from stressful and expensive availability losses.
How Does Our Company Start Receiving Online Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.

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