Even if your Columbus small business deals with a local independent consultant or maintains a full time organization that can handle day-to-day computer issues, Progent’s Microsoft and Cisco certified consultants offer an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to deal with sudden network crises or particularly challenging integration projects.

Details of Progent's Remote Computer Services for Columbus
Progent's online help, remote troubleshooting, system security expertise, and network administration services give small businesses in Columbus or throughout the state of Ohio the greatest leverage for your support budget. Whether you require occasional phone support and remote troubleshooting or full-time Help Desk outsourcing services and network administration, Progent's experts can deliver your company world class IT support while permitting you to eliminate the expense and administration overhead of running a full-service in-house IT staff. Highlights of Progent's online help services include:

• Fast Phone Contact with Microsoft Certified Professionals
  Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to small companies in Columbus and is also ideal for customers in more remote regions of Ohio that have a limited supply of consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Gold Partner consulting company, Progent has the use of a wide array of Microsoft support utilities, technical information, and on-going education.

• By the Minute Rates to Reduce Costs
  Progent provides online support on a by-the-minute basis, so you are charged only for the support you use. Progent asks for no minimum charge for online support and asks for no periodic retainer. This protects you from facing big bills for simple repairs.

• Access to Cisco Network Design Professionals
  As a Certified Partner for Cisco Systems, Progent offers access to authorized specialists with skill in planning, implementing, and supporting networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected connectivity for wireline and wireless networking.

• Application Experts Group
  Progent's core support offerings include technology integration, Microsoft Exchange consulting, network security planning, and Help Desk outsourcing support. Progent's Application Experts Team can provide world-class consulting support for specific application areas. Support available from the Application Experts staff covers:
  • Microsoft Dynamics Great Plains Consulting and Customization
  • Microsoft CRM Consulting
  • Microsoft Project Support
  • Microsoft Excel Programming
  • Microsoft Office Expertise
  • Crystal Reports, MS Access, and FRx Programming
  • UNIX, Linux and Sun Solaris Support
  • Mac Support
  By offering a full service one-stop source for network generalists and specialists, Progent is able to tailor fast, inexpensive, and comprehensive IT solutions that address the specific requirements of your company.

• Advanced Remote Access Tools
  Protected remote access allows Progent's service professionals to see precisely what your customers see. This makes it easier to produce fast solutions to issues that could otherwise require an expensive personal service call. State-of-the-art remote connectivity software and experienced technicians combine to allow Progent to resolve most IT issues quickly and affordably. Progent is an industry leader in offsite troubleshooting and automated system analysis.

• Support for Mainstream VPN Products
  Progent can provide safe VPN access for gateways from major VPN providers such as Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.

• 24x7 Service for High Network Availability
  For small organizations with mission-critical applications, Progent offers 24x7 online support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce maximum network availability.

• Help Desk Services
  Progent's Help Desk outsourcing services are designed specifically for budget-conscious small offices whose workers require immediate access to a Help Desk Call Center with effective phone support and full escalation ability.

Benefits of Progent's IT Support for Small Businesses in Columbus
Progent's remote network troubleshooting services allow your City# small company to experience the benefits of on-call, enterprise-class IT support without the expense of maintaining an in-house IT organization. Your information system will acquire added strategic value by becoming increasingly available, productive, and secure. Advantages to your company include:

• Seamless virtual extension of your local support resources
  With most small companies in Columbus and throughout Ohio, nearby computer support providers, whether made up of outside consultants or an in-house maintenance staff, can solve the majority of technical problems. On the other hand, serious problems can strike when local resources are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your local support technicians. In these situations, Progent's online support professionals offer an easy, quick, and economical solution to supplement your local resources and to convey useful knowledge to improve your capability to deal with future problems in-house.

• Less Reliance on Freelance Consultants
  For network support, small offices often rely on individual freelance service providers. Although independent service people carry smaller internal costs than big consulting organizations and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the lack of reserve help may require your company to go without help during an IT crisis. As your company expands, network downtime and problems with vital applications are more expensive. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a dependable source of backup support expertise to make sure your network remains available.

• Build a Solid Basis for Seamless Expansion
  Small companies typically begin with an IT system created on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes often get piled on top of an unstable foundation. When a network grows, stability and expandability issues can hinder the success of the organization. Such poorly built systems require proper analysis, smart strategic planning, and extensive technical knowledge to evolve to a system infrastructure that can offer the stable foundation to meet vital business demands and simplify downstream expansion.

• Interact with Solution Providers Instead of Technology Vendors
  Small offices require advice and technical education to negotiate an ever more complex maze of product alternatives capable of accelerating business growth and improving efficiency. These companies hardly need a network consultant who is trying to sell a specific vendor's products. Network support and product selling can lead to a situation where the proposed solution is built around a predetermined product instead of the true needs of a client. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to align IT expertise with the best needs of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, depth of technical experience, fine tuned remote support tools, and understanding of enterprise networking allow small companies to escape the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or over=stretched in-house IT help.

Progent stands out by providing:

• Certified Knowledge of Microsoft's Full Range of Servers
  Progent can provide world-class support for Microsoft’s leading server platforms with services that include Microsoft Windows Server 2003 support, Microsoft Windows 2000 migration, Microsoft Windows NT Server migration, Microsoft Exchange Server 2003 consulting, Exchange 5.5 Server and Exchange Server 2000 migration, and Microsoft SQL Server expertise.

• Proven Methodology
  Progent’s team of Microsoft and Cisco certified experts average longer than ten years of real-world industry background, at the forefront of IT service, executing a broad variety of IT projects for an extensive mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support personnel. This guarantees that you get not only world-class technical skills, but also a consultant with proven methods for using technical knowledge to resolve actual IT problems efficiently.

• Value Pricing
  Progent's pricing policy is to bill for phone service and on-site visits per minute. Consequently, you owe exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum charge and requires no retainer. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick solutions so you will not be forced to allow simple problems to fester.

• Full Documentation of IT Services
  Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or local support organizations who provide minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation sent by every consultant to every client. The practice of detailing and archiving support activity results in more efficient support and eliminates a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who won’t let go of vital service information.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent faces few competitors. Companies who utilize trusted independent service providers or who maintain in-house IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and productive.

• 24x7 Server Monitoring with Microsoft MOM
  Progent is one of the few consulting firms to provide 24x7 system monitoring services based on Microsoft Operations Manager. This package causes your computer maintenance to be proactive rather than reactive. By uncovering possible issues before they cause downtime, network monitoring can keep your IT network from painful and expensive service disruptions.

How Does My Business Start Getting Remote Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for IT support, visit Immediate Emergency Support.