Fast Online Technical Support for Columbus Information Networks
Immediate Remote Technical Support for Columbus SystemsFor companies in Columbus or anywhere in Ohio, Progent provides online technical support for information systems powered by Microsoft, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered online support to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle complex networking issues, plus the assistance of CISA and CISM-accredited security engineers to handle advanced security design and troubleshooting jobs.

Progent's online technical support engineers offer exceptional value because they possess the practical experience and are equipped with the advanced technology required to solve most network problems rapidly. This reduces direct expenses because solutions require minimal chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your organization benefits additionally with indirect costs by minimizing or eliminating system outages and related costs due to business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's extensive remote technical support expertise is especially valuable for businesses that depend on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing model for remote support is structured to stretch your IT service investment. Progent bills by the minute for phone assistance, so you owe exclusively for the support that you actually get. Unlike typical remote service firms, Progent asks for no service activation charge or minimum job duration. Progent's one-minute billing unit and simple model for billing do away with situations where speedy. minor solutions somehow end up as substantial tabs. Progent's penchant for handling technical issues quickly means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of optimized technologies and field-tested methodologies which permit the highest degree of effectiveness for remote help and troubleshooting for IT networks of any size. Progent provides secure VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's remote service group to communicate with your system remotely without violating corporate security.

Progent's sophisticated technical support database system stores comprehensive records describing the service that Progent's clients have been provided. Progent's staff engineers have access to the history of all help rendered to each client by every engineer. This database of trouble tickets and responses is structured as an easily exploitable internal database that allows Progent's online support engineers to share their experiences with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and close partnerships with important technology companies such as Cisco and Microsoft make available additional massive support databases and permit quick access to vendors' in-house support staff with the result that Progent's remote consulting specialists can arrive at optimal solutions promptly.

Remote technical support services provided by Progent to businesses in Columbus and throughout the state of Ohio include:

Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT programs. Progent's rates for longer-term consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows customers to complete major projects economically and on time. Progent's project-based online consulting solutions include:
  • Call Center Services
    Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are designed for companies who don't have the budget to build and maintain an internal Help Desk but who want fast access to an efficient Call Center with proficient telephone support plus the ability to escalate the most challenging problems to advanced consultants.

    Progent's Call Center consulting support can assist you in creating an effective new Help Desk Call Center or revamping your established organization, evaluating or modifying Help Desk software products to handle the particular requirements of your corporation, or providing temporary phone support staff to supplement your existing Call Center resources to handle demanding scenarios like software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk team of seasoned information technology professionals provides your workers in Columbus or anywhere in the state of Ohio rapid assistance from an efficient support group with extensive experience providing phone help and remote diagnostics for IT systems that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk perception as a crucial enabler of business efficiency, and Progent's policy is to fix and not merely record IT problems.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting Group can supply phone-based professional consulting expertise and education in key business application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for Microsoft applications such as CRM, Project, MS Office Word, and Excel. To find out more concerning Progent's consulting, custom development, and education offerings, see Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Online Network Monitoring Services
    Progent can provide businesses in Columbus, or anywhere in the state of Ohio, remote network monitoring support based on System Center Operations Manager, enhanced by Progent to fit your business so your computer support is proactive rather than reactive. By anticipating looming trouble spots before they result in network outages, automated monitoring can minimize disruptive and expensive network breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac environments, Windows systems, or systems powered by multiple OS platforms.
How Your Columbus Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote help with Windows, Mac OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Columbus or throughout the state of Ohio, Progent's online computer support specialists can deliver effective and cost-effective system support whenever your business needs it. More than a decade of providing online technical assistance has earned Microsoft Gold status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to repair IT problems rapidly while eliminating the expense and lost time associated with on-site service visits.

Even if your Columbus company has a local freelance support technician or maintains a full time IT staff that can handle the majority of network issues, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual expansion of your local resources for situations when your usual service personnel either lack the time or the expertise to solve sudden network emergencies or particularly challenging integration problems.

Advantages of Progent's IT Support for Businesses in Columbus
Progent's remote technical help services enable your Columbus company to experience the benefits of immediate, enterprise-grade network support without the cost of maintaining an in-house IT staff. Your information system will derive greater strategic value by being increasingly available, efficient, and secure. Advantages to your company include:

  • Convenient virtual expansion of your local IT resources
    With most offices in Columbus or anywhere in Ohio, nearby network service providers, whether made up of freelance consultants or an internal maintenance staff, can handle the majority of technical issues. On the other hand, major troubles sometimes occur when your regular support personnel are overstretched or unavailable, and some problems may involve technology that is beyond the scope of your local service people. In these cases, Progent's on-call support specialists offer an easy, quick, and budget-friendly way to augment your regular resources and to convey valuable information to improve your ability to resolve future issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller companies often depend on independent freelance service providers. Although freelance consultants carry less internal costs than larger consulting companies and can afford to charge marginally less, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another client, ill, on a trip, or in training, the lack of reserve help may require your company to wait for help during an emergency. As your company grows, network downtime and problems with vital software become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a ready source of reserve service expertise to make sure your IT system is always available.

  • Create a Solid Foundation for Seamless Expansion
    Businesses often start with an IT architecture created on a shoestring budget. Lacking a scalable infrastructure, band-aid fixes often get piled onto a weak foundation. When a network grows, reliability and expandability problems can impede the success of the organization. Such poorly built systems require careful analysis, intelligent long-term planning, and extensive technical expertise to evolve to a system infrastructure that can provide the solid foundation to meet current business requirements and simplify downstream expansion.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller organizations need guidance and technical training to navigate through an increasingly complicated array of technology options available for accelerating business success and enhancing productivity. They hardly need a computer engineer who is motivated to resell a certain vendor's technology. Network consulting and product sales can result in a situation where the proposed solution is designed around a predetermined technology instead of the true requirements of a business. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to match technical expertise with the best needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, range of technical expertise, fine tuned support software, and understanding of enterprise networking enable companies to escape the limitations associated with excessive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of real-world industry background, at the front lines of IT service, performing a broad range of IT projects for an extensive mix of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support staff. This ensures that you get not just expert technical skills, but also a support engineer with field-tested approaches for applying technical knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises visits by the minute. Consequently, you pay only for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no initialization charge and asks no monthly commitment for support services delivered during regular business hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast fixes so you won't be tempted to allow simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or small support firms who offer scant documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation transmitted by every consultant to each customer. The discipline of detailing and organizing service records allows more efficient support and avoids a slew of common problems such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can keep your IT network from painful and expensive availability disruptions.
How Does Our Company Begin Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.

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