Expert Remote Service for Concord, California Computer Networks from Certified Consultants
Small companies have traditionally been ignored by large IT service firms. Many small businesses permit themselves to grow excessively reliant on freelance consultants or small consulting firms who lack the size or broad skill sets to react quickly or efficiently to network crises. Other small businesses turn to mass-market service providers that employ technicians taught to offer by-the-numbers fixes for common problems but who are missing the background and technical scope to handle the diversity of environments and absence of standards typical of small business information systems.

Progent's proven approach to providing low-cost and effective technical support to small companies has made Progent one of the most respected Microsoft Gold IT consulting organizations in the United States. Progent has provided online help to companies in every state in the U.S. and offers onsite technical support in almost all zip codes.

For mid-size and large companies, Progent can provide co-sourcing services to reinforce the technical skills of your internal network support team. This can cut costs and help meet schedules for major projects such as application programming, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or software migrations.

Progent can also provide the services of certified consultants to help your business to design and execute your cloud computing strategy.

Key Practice Areas Serviced by Progent's Consultants for Business Networks in Concord, California
Progent's nationwide group of industry certified support professionals provides assistance for virtually all facets of information systems deployed by businesses of all sizes. Technologies served by Progent in and around Concord include:

Service Delivery Options for Concord, California Businesses
Progent offers a selection of alternatives for providing small companies with cost-effective IT services for technical support, consulting, hosting, and network administration. Progent's model for delivering computer support is based on the Help Desk structure familiar to big IT organizations. Progent's Help Desk Call Center Service Mechanism promotes rapid response, thorough service records, consistent follow-through, and strict cost control across an array of IT support delivery options that include remote repairs, on-premises support, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and routine online service for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified service professionals can help clients to analyze and repair hardware and software problems without the expense or time loss of travel for onsite service visits. The background of Progent's network consultants makes it possible to resolve most IT problems quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible signup procedure for first-time customers to accommodate urgent network problems and Progent bills per minute with zero startup fees or minimums, so you are invoiced only for the help you get. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security engineers. Find out additional information concerning Progent's online computer support services.

  • On-site Service
    Progent provides on-site computer support for registered clients in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's online support engineers to give small companies the optimal solution: onsite support professionals when you need them as well as the on-line help of Progent's worldwide team of IT engineers, security professionals, and business application programmers. The response time for on-site service calls is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite service. Learn more about why to register for Progent's in-person computer support.

  • Phone Support
    Progent's Contact Center Services are designed for all businesses and local governments who require fast and reliable support from a professional Help Desk with effective telephone assistance, online troubleshooting capability, and enough technical strength for full escalation. Since smaller businesses usually are constrained by limited IT budgets and can provide little management attention for handling IT support, Progent's Helpdesk Outsourcing Services can be the most cost-effective way to ensure that business information networks stay up and running. Learn more details about Progent's Helpdesk services.

  • IT Consulting Expertise
    Progent offers small businesses affordable availability of world-class IT professionals who can provide assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network security engineering, fault tolerant network consulting, server virtualization strategies, plus integration, customization and support for small business software such as financials, operations, reporting, sales automation, and office productivity suites. Progent can provide assistance with one-time projects such as office moves and massive system migrations, extended projects like business reporting application development and support, relational database software development and DBA services, and web design, continuing support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or urgent services such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host mission-critical business applications like Microsoft Exchange Server and MS SQL to provide small businesses with higher degrees of availability, protection, and performance than is possible using the type of on-site data center that is realistically affordable for most small and midsize organizations. Since Progent utilizes the same data centers that support the equipment of many of the world's largest IT organizations, Progent can eliminate the cost of creating and maintaining the systems required for world-class cooling, electrical failover, and redundant Internet access. For hosted applications, Progent can also make sure that upgrades and revisions remain current, security and performance is constantly monitored, and systems are regularly archived and available for full and prompt restoration. Learn more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize company's servers in an environment that not only provides the highest degree of fault-tolerance and extensibility but that is in addition convenient for clients to migrate to a different support firm or to move in-house when your business situation warrants it. Progent's Private Cloud hosting service is based on mature virtual server techniques that permit small businesses with multi-vendor networks to save dramatically on the expense of capital equipment, system maintenance, and network administration while getting enterprise-class availability and an unparalleled level of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally administered solution, can support the mixed- platform and non- standardized environments common with small businesses, and retains control of the licenses in the client's hands so that migrating to a new virtual system is fast, safe, and affordable. This avoids ending up a prisoner of a specific hosting service while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert online consulting services to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting services online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Information Assurance
Progent offers a collection of affordable, set-price monthly managed services designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security vendors to deliver centralized management and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the entire threat progression including protection, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical data, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards like IPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services managed backup.

Why Progent Is the Right Choice for Concord, California Small Businesses
Progent's staff size, breadth and depth of technical expertise, and familiarity with enterprise network consulting allow small companies to sidestep the problems related to excessive reliance on small support firms or independent consultants.

Teaming with Progent allows your small business to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For IT support, smaller businesses sometimes depend heavily on independent consultants. Though freelance service engineers carry lower expenses than more substantial support organizations and can afford to charge nominally lower fees, individuals are frequently unable to react quickly to critical problems. If a freelance engineer is occupied with another customer, ill, on vacation, or in training, the absence of backup personnel may force your business to go without help during a crisis. As your company expands, system downtime or problems with line-of-business applications become more costly. The money you thought you were saving on an independent consultant can be eaten up quickly because of lost productivity. In addition, when freelance consultants confront unfamiliar technologies, the unavailability of a big engineering team to depend on for advice requires them to train on the job while your organization winds up with the costs for their continuing training.

  • Have Access to Expertise in Complex Information Technology Solutions
    Many small service firms or freelance consultants focused on small business IT consulting are capable of providing routine fixes but lack the seasoning to work cost-effectively with complicated network infrastructures that have a variety of platforms, many locations, Voice over IP systems, mobile workers, integrated financial and operational software, data-driven web sites, and specialized line-of-business software. Progent's background with worldwide enterprises and Progent's extensive staff of specialists can benefit your small business because big-company environments are inherently complex, support problems demand in-depth knowledge in numerous technical areas, and achieving a high level of stability, availability, and security requires enterprise-tested processes.

  • Build a Firm Basis for Seamless Growth
    Small companies often begin with a network implemented on a tight budget. Lacking a strong basis, a series of ad hoc fixes commonly get tossed on top of a weak structure. As a company evolves, reliability and scalability problems can undermine the success of the organization. Such environments need thorough assessment, smart strategic analysis, and broad-based experience to upgrade to a network infrastructure that will provide the solid basis to handle current business requirements and ease future growth.

  • Team with Solution Providers, Not Resellers
    Small businesses require guidance and insight to navigate through an increasingly complicated array of technology options available for enabling growth and improving productivity. They do not need an IT engineer or service organization that attempts to sell them a product. Progent avoids conflicted motives by not reselling hardware and software. Progent offers consulting and services only. This allows Progent to align consulting support with the real needs of customers. Combining IT support and product reselling can lead to a situation where the proposed solution is based on a predetermined vendor rather than being driven by the actual needs of a client.

Get in Touch with Progent
If your Concord, California company wants to contact Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Technical Help
For fast online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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