Concord, CA Online Help from Certified Network Troubleshooting Professionals
Progent's network technical support services can provide your Concord, CA business affordable and consistent access to world-class network experts. By providing network consulting help when you require it, providing specialized expertise for line-of-business applications, offering unique support such as 24x7 network monitoring, and billing only for support you use, Progent offers your Concord, California company an affordable solution for optimizing the business value of small-scale office networks. If you maintain a local datacenter, rely on cloud-based resources, or manage a hybrid cloud-and-local network, Progent is the smart choice for businesses and local governments to build and maintain a reliable and secure information network and to benefit from quick availability of the experienced help usually restricted to corporations who are able to afford a large internal IT staff.

For medium-size and enterprise businesses, Progent offers co-sourcing support to reinforce the technical skills of your in-house IT support staff. This can save money and minimize technical risks for big IT initiatives like application development, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition provide access to certified experts to assist your business to design and implement your cloud computing strategy.

Main Technical Areas Serviced by Progent for Office Networks in Concord, California
Progent offers the services of accredited experts for all aspects of information technology deployed in small companies and local governments. Technologies serviced by Progent include:

Support Delivery Alternatives Available for Concord, California Businesses
Progent offers a variety of alternatives for providing small companies with affordable IT services for technical support, consulting, hosting services, and IT administration. Progent's paradigm for delivering computer support is built on the Call Center operational structure familiar to big IT support organizations. Progent's Help Desk Call Center Support Model ensures rapid response, comprehensive service records, reliable follow-through, and tight cost monitoring for an array of network service delivery modes that include online repairs, in-person support, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can help clients to analyze and fix network problems without the cost or time loss of on-premises service visits. The background of Progent's network engineers allows them to handle most IT issues rapidly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based registration procedure for first-time customers to accommodate emergency situations and Progent charges per minute with zero startup charges or time minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security engineers. Learn additional details about Progent's online network troubleshooting services.

  • Onsite Service
    Progent provides onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's on-site support personnel can operate in conjunction with Progent's online service engineers to deliver small companies the optimal solution: onsite support technicians when you require them as well as the remote help of Progent's worldwide team of network engineers, security professionals, and business software programmers. The response time for on-site support calls is typically under one business day. There is no start-up or retainer fee for registering as a Progent customer for onsite service. Find out more details about why to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are intended for all businesses and local governments who need prompt and reliable access to an online Helpdesk with efficient phone assistance, online troubleshooting capability, and enough technical strength for all needed problem escalation. Since smaller companies usually are constrained by tight IT funds and can provide scant management attention for handling network support, Progent's Help Desk Call Center Outsourcing Services could be the most efficient way to ensure that small business information networks stay productive. Learn more about Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly access to enterprise-class IT professionals who can deliver help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network protection engineering, non-stop network engineering, virtualization strategies, plus integration, customization and support for business applications including financials, ERP and MRP, business analytics, CRM, and productivity software. Progent can help with one-shot projects including site moves and massive system migrations, extended projects such as business information application development and support, relational database application development and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and system administration, or urgent services like data restoration and malware removal.

  • Application Server Hosting
    Progent can host vital applications like Exchange and Microsoft SQL Server in order to provide small and midsize businesses with higher degrees of dependability, security, and recoverability than is possible using the class of in-house data center that is practical for the majority of small and midsize companies. Since Progent utilizes the same facilities that host the equipment of many of the planet's biggest information technology companies, Progent can eliminate the investment in creating and maintaining the infrastructure needed for enterprise-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that upgrades and service packs remain updated, protection and efficiency is continually tracked, and systems and data files are consistently backed up and available for full and prompt recovery. Learn more about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize company's production servers in a setting that not only delivers the top level of fault-tolerance and expandability but that is in addition easy for customers to migrate to a different support firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting is built around mature virtual server technologies that allow small businesses with multi-vendor networks to save significantly on the costs of hardware, infrastructure maintenance, and network administration while getting enterprise-class reliability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered package, can support the multi- platform and loosely standardized networks common with smaller companies, and keeps control of the licenses in the client's hands so that moving to a new virtual host is quick, safe, and inexpensive. This eliminates ending up a captive to a single hosting provider while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert online consulting to help organizations of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that utilize physical IT assets as well as public clouds. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Information Assurance
Progent's value-priced ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security vendors to provide web-based management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further layer of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire malware attack progression including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services managed cloud backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of critical assets that power your business network. When ProSight Systems Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your Progent consultant so that all looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight Systems Watch server and desktop automated remote monitoring and management consulting.

Special Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated collection of network technologies including PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's CISSP-qualified security consultants, CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-certified information assurance professionals offer a company-wide perspective on network security and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help companies comply with industry standards and government requirements for IT information protection and incident reporting.

The breadth and depth of Progent's engineering staff bring a powerful array of benefits to clients trying to increase the business value of their information network within a reasonable budget. These advantages include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of real-world industry experience, at the forefront of network service, executing a broad range of technical tasks for an extensive array of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support personnel. This guarantees that you get not only world-class technical help, but also a consultant with proven methods for repairing real-world IT problems rapidly. Learn additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to bill for online service and on-premises help per minute. As a result, you pay only for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no sign-up charge and asks no monthly commitment for support services delivered during normal working hours. Many service firms impose large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids big invoices for fast solutions. Another benefit of by-the-minute invoicing is that customers won't be inclined to allow incipient issues to fester until they grow into major ones. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Support
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local service firms who offer scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation given by each staff member to each customer. The discipline of detailing and archiving service activity results in more efficient service and eliminates a variety of typical problems such as when a service client is virtually held hostage to a consultant who wonít release the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent faces few competitors. Small companies who work with independent service providers or who employ internal support personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, secure, and productive. Learn more details about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Concord, California company wants to contact Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Network Support
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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