Concord, CA Remote Support from Certified Computer Network Troubleshooting Professionals
Progent's computer network tech support services can deliver your Concord, CA company low cost and reliable access to Microsoft and Cisco certified IT engineers. By delivering IT consulting help when you need it, providing advanced expertise for mission-critical technologies, offering value-added services such as 24x7 server monitoring, and charging only for services you receive, Progent gives your Concord, California company an affordable option for optimizing the productivity of small business information systems. If you have a local datacenter, connect to cloud infrastructure, or have a hybrid cloud-and-local network, Progent is the intelligent choice for businesses and local governments to create and support a reliable and secure information system and to benefit from fast access to the experienced support typically restricted to enterprises who are able to support a large internal IT staff.

For larger businesses, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your internal network support team. Co-sourcing can save money and minimize technical risks for big projects such as application development, disaster recover/business continuity planning and testing, security audits, office consolidations, or software migrations and upgrades.

Progent can also offer access to accredited consultants to help your company to plan and execute a sensible cloud strategy.

Key IT Areas Supported by Progent for Business Networks in Concord, California
Progent's nationwide team of world-class support professionals offers support for all facets of network systems used by businesses of any size. Practice areas supported by Progent in and around Concord include:

Support Delivery Alternatives for Concord, California Companies
Progent offers a variety of options for providing small and midsize businesses and local governments with cost-effective IT services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for delivering network support services is based on the Call Center structure common to larger IT organizations. Progent's Contact Center Support Mechanism promotes rapid response, thorough service documentation, reliable follow-through, and tight cost control for an array of IT support delivery alternatives that include remote troubleshooting, onsite help, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and routine online assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified support experts can help customers to troubleshoot and repair network problems without the expense or delay of travel for onsite support visits. The background of Progent's network consultants makes it possible to handle most IT problems quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-based registration procedure for new customers to accommodate urgent network problems and Progent charges per minute with no startup fees or minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Find out additional information concerning Progent's remote computer troubleshooting services.

  • On-site Service
    Progent provides on-site technical assistance for registered customers in larger cities in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's online service experts to deliver small businesses the ideal combination: hands-on service professionals when you require them plus the remote expertise of Progent's seasoned staff of IT consultants, security professionals, and business software programmers. The wait time for on-site support visits is typically less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises support. Find out more details about how to register for Progent's onsite network support.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for all companies who need fast and dependable access to an online Help Desk Call Center with efficient telephone assistance, remote repair capability, and enough technical depth for full problem escalation. Since small and midsize businesses usually are constrained by limited IT funds and can spare scant management bandwidth for dealing with IT support, Progent's Helpdesk Services can be the most cost-effective way to make sure that business computer networks stay up and running. Read more details concerning Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent provides small companies budget-friendly availability of enterprise-class IT professionals who can deliver assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security engineering, non-stop it system consulting, server virtualization strategies, plus configuration, programming and support for small business applications such as accounting, ERP, management reporting, sales automation, and office productivity software. Progent can provide assistance with one-shot projects such as site relocations and massive software upgrades, extended projects like business analytics application programming and customization, database software programming and DBA services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or emergency response such as disaster recovery and malware removal.

  • Application Hosting
    Progent can host critical business applications like Microsoft Exchange Server and MS SQL in order to provide small and midsize businesses with higher levels of availability, protection, and recoverability than is possible with the class of internal data center that is practical for the majority of small and midsize organizations. Because Progent uses the same facilities that support the equipment of some of the world's biggest IT companies, Progent can eliminate the cost of building and managing the systems needed for world-class environmental control, power failover, and redundant Internet access. For managed application servers, Progent can also make sure that patches and revisions stay updated, security and performance is continually monitored, and systems are consistently backed up and ready for full and prompt recovery. Find out more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize company's production servers in an environment that not only provides the highest level of dependability and scalability but that is in addition easy for clients to transfer to a different support firm or to move internally when your circumstance calls for it. Progent's Private Cloud hosting is founded on proven virtualization techniques that allow small businesses with mixed environments to save dramatically on the costs of hardware, system maintenance, and network administration while achieving enterprise-class dependability and an unprecedented degree of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered service, can support the multi- OS and non- standardized networks common with smaller companies, and keeps control of the licenses in the customer's possession so that migrating to a new virtualized system is quick, reliable, and inexpensive. This eliminates becoming a captive to a single hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide expert remote consulting to help organizations of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine physical IT assets along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.

Special Advantages of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity applications important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more complex collection of network products including PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-certified security consultants, CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance experts offer a business-wide perspective on network protection and can help with advanced security projects like SIEM solutions to help companies meet business standards and statutory requirements for IT data protection and incident reporting.

The breadth and size of Progent's engineering team bring a powerful array of advantages to organizations trying to maximize the productivity of their IT system within a reasonable budget. These advantages include:

  • Best Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional experience, in the trenches of network support, performing a wide variety of IT projects for an extensive mix of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its support staff. This means that you get not only world-class technical help, but also a consultant with proven approaches for fixing real-world IT problems rapidly. Learn more details concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to bill for online service and on-premises visits per minute. As a result, you owe exclusively for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for services provided during regular working hours. Many support organizations impose large minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity eliminates major invoices for fast fixes. Another benefit of granular billing is that clients won't be inclined to allow less critical issues to fester until they grow into major ones. Find out more details about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local support firms who provide minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service reports sent by every staff member to every customer. The practice of detailing and organizing support records results in more efficient support and avoids a slew of common problems such as when a service client is virtually held hostage to a consultant who wonít let go of vital service information. Read more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their scope, Progent is able to concentrate on providing high-value skills where Progent faces little competition. Small businesses who utilize independent service providers or who employ internal IT staffs gain when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, protected, and productive. Learn additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Concord, California business needs to contact Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Fast Online Network Help
For fast online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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