Fast, Affordable Online Computer Network Technical Support for Concord, California Small Companies
For more than two decades, Progent has specialized in providing enterprise-quality IT support to customers with small-business IT budgets. Progent has developed a powerful support system that features a cost-effective, seamless virtual office infrastructure, sophisticated remote troubleshooting technology, a large pool of consultants accredited in a broad range of technical disciplines, a Call Center service model that maximizes responsiveness and guarantees follow-up, a global team of remote support professionals, in-person support dispatching for the majority of most zip codes in the United States, and a corporate culture focused on fixing network problems in the least time and at the least cost to clients.

For mid-size and large businesses, Progent offers co-sourcing support to add to the technical skills of your internal IT service personnel. This can reduce expenses and help meet schedules for major IT initiatives such as software programming, disaster recovery planning and testing, security audits, merging datacenters, or technology migrations.

Progent can in addition provide access to certified experts to help your business to design and implement a sensible cloud computing strategy.

Core Technologies Supported by Progent for Businesses in Concord, California
Progent's nationwide team of world-class engineers provides help for all facets of network systems found in companies of all sizes. Technologies served by Progent in Concord include:

Service Delivery Alternatives Available for Concord, California Businesses
Progent offers a selection of options for providing small companies and local governments with affordable computer services for technical support, consulting, hosting services, and network management. Progent's paradigm for delivering network support is built on the Help Desk Call Center operational structure common to larger IT support organizations. Progent's Help Desk Call Center Service Model promotes fast support, comprehensive service documentation, consistent follow-up, and strict expense control across a range of IT support delivery modes that include online troubleshooting, in-person help, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified support professionals can assist customers to analyze and repair hardware and software problems without the cost or delay of in-person service visits. The experience of Progent's IT engineers allows them to handle the majority of network problems quickly. For the most complex problems, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible registration procedure for new customers to address urgent network problems and Progent charges per minute with no sign-up charges or minimums, so you pay only for the support you receive. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Learn additional information concerning Progent's remote computer troubleshooting services.

  • On-site Service
    Progent offers onsite computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite service personnel can operate in tandem with Progent's online support engineers to give small and midsize companies the optimal solution: onsite support technicians when you need them as well as the on-line help of Progent's worldwide staff of network consultants, security professionals, and business software programmers. The response time for in-person support calls is typically less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises service. Learn more details about why to register for Progent's in-person network support services.

  • Phone Support
    Progent's Help Desk Services are intended for small and midsize businesses who require fast and dependable support from a professional Help Desk Call Center with effective telephone assistance, remote troubleshooting tools, and enough technical strength for all needed escalation. Since small and midsize companies usually are constrained by limited information technology budgets and can spare scant executive bandwidth for handling network support, Progent's Contact Center Outsourcing Services can be the most cost-effective option to ensure that small business computer systems are always productive. Learn more details about Progent's Contact Center outsourcing services.

  • Consulting Expertise
    Progent provides small companies affordable availability of world-class consultants who can deliver help with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, company-wide network protection engineering, fault tolerant network design, server virtualization solutions, plus configuration, programming and training for business applications such as accounting, operations, reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects such as site moves and major system upgrades, longer term projects such as management information application programming and support, relational database application programming and administration services, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or emergency response such as data restoration and malware removal.

  • Application Server Hosting
    Progent can host key applications like Exchange Server and Microsoft SQL to provide small companies with greater degrees of reliability, security, and recoverability than is feasible using the class of internal data center that is practical for the majority of small organizations. Because Progent utilizes the same facilities that support the gear of some of the world's largest information technology companies, Progent can eliminate the expense of building and managing the infrastructure required for world-class environmental control, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and service packs remain current, security and performance is continually monitored, and systems are consistently archived and ready for full and prompt restoration. Find out additional information concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small or midsize organization's production servers in an environment that not only delivers the highest degree of fault-tolerance and scalability but that is in addition easy for clients to migrate to another support provider or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting is founded on tested virtualization techniques that allow companies with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure maintenance, and network administration while achieving enterprise-class dependability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered solution, can handle the multi- OS and loosely standardized networks typical of smaller companies, and retains control of the software in the customer's hands so that moving to a different virtualized host is quick, safe, and inexpensive. This avoids ending up a captive to a single hosting service while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide expert online consulting to help organizations of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that utilize local IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's affordable ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the entire threat progression including blocking, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating appliances that need critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover quickly from a ransomware attack. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Concord, California Small Businesses
Progent's size, depth of technical expertise, and familiarity with corporate network support enable small companies to avoid the pitfalls related to excessive reliance on thinly staffed support firms or freelance consultants.

Teaming with Progent allows your business to:

  • Avoid Over Reliance on Freelance Support Consultants
    For network support, small companies sometimes rely heavily on independent consultants. Although individual service providers carry lower expenses than more substantial IT service firms and can afford to bill apparently lower fees, freelancers are occasionally too overworked to respond quickly to critical problems. If a freelance engineer is busy with different client, sick, on travelling, or in class, the absence of backup staff may require your company to go without help during a crisis. As your small business grows, network downtime or difficulties with critical programs become more costly. The money you believed you were conserving on an independent consultant can disappear fast due to lower productivity. Also, when freelance engineers encounter unfamiliar technologies, the lack of a large engineering group to depend on for advice requires them to learn with the meter running while your business winds up footing the bill for their continuing education.

  • Gain Access to Certified Professionals in Advanced Information Technology Solutions
    Many small service firms or independent consultants who concentrate on small company network consulting are capable of providing routine fixes but lack the background to work cost-effectively with complicated network environments that have a variety of operating systems, many offices, VoIP implementations, remote workers, interconnected financial and analytical applications, eCommerce, and custom business applications. Progent's experience with global companies and Progent's extensive team of experts can benefit your business because big-company networks are by nature complex, support problems require in-depth understanding of in many technical areas, and achieving an acceptable degree of stability, availability, and protection requires industry-tested leading practices.

  • Build a Solid Basis for Seamless Growth
    Small companies typically start with a network implemented on a shoestring budget. Lacking a proper basis, a sequence of improvised fixes commonly get thrown on top of a weak structure. As a business grows, stability and expandability issues can undermine the productivity of the business. These environments need thorough evaluation, intelligent business analysis, and broad-based expertise to migrate to an IT environment that will provide the solid basis to meet critical business needs and support future expansion.

  • Team with Solution Providers, Not Resellers
    Smaller businesses need guidance and insight to work through an increasingly complex array of technology options available for enabling business growth and improving efficiency. They do not need an IT consultant or support organization that attempts to sell them a product. Progent avoids conflicted motives by not reselling hardware and software. Progent provides services and expertise only. This permits Progent to align consulting support services with the real interests of clients. Combining IT support and product selling can lead to a conflict where the recommended solution is built around a predetermined vendor rather than being driven by the true needs of a small business.

Contact Progent
In case your Concord, California company wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Support
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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