Quick, Affordable Online Computer Network Assistance for Concord, California Small Companies
For more than twenty years, Progent has focused on providing enterprise-class network support to customers with small-business IT budgets. Progent has built a unique support solution that includes a low-overhead, tightly connected virtual office network, sophisticated remote troubleshooting technology, a large team of engineers certified in a broad array of technical disciplines, a Help Desk service structure that maximizes responsiveness and ensures follow-through, a worldwide group of on-line service professionals, on-site support options for the majority of most zip codes in the U.S., and a company ethos focused on solving technical problems in the least time and at the least cost to clients.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to reinforce the technical skills of your internal network support group. Co-sourcing can save money and help meet schedules for major IT initiatives like application design and development, disaster recover/business continuity planning, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide access to accredited consultants to help your company to design and implement a sensible cloud strategy.

Primary Technical Areas Supported by Progent for Concord, California Business Networks
As a Microsoft-certified Partner computer support firm that maintains a large group of Cisco qualified CCIE network infrastructure consultants and Apple certified engineers, Progent provides emergency assistance and low-cost online consulting to Concord, CA businesses for a wide range of computer technologies such as:

Support Delivery Alternatives for Concord, California Companies
Progent has a variety of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, consulting, hosting, and network management. Progent's paradigm for delivering network support is based on the Call Center operational structure familiar to larger IT support organizations. Progent's Help Desk Service Mechanism ensures fast support, thorough service records, dependable follow-up, and strict expense monitoring for an array of IT service delivery alternatives that include remote troubleshooting, in-person help, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and routine online assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support experts can assist customers to troubleshoot and fix network problems without the cost or time loss of in-person support visits. The background of Progent's IT engineers makes it possible to handle the majority of IT issues quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-based registration procedure for first-time clients to address urgent situations and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Learn additional information concerning Progent's remote network support expertise.

  • Onsite Support
    Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's online support experts to give small businesses the optimal solution: on-premises service technicians when you need them as well as the remote expertise of Progent's seasoned staff of IT consultants, security professionals, and business application programmers. The wait time for in-person support visits is typically less than one business day. There is no sign-up or retainer fee for becoming a Progent client for on-premises support. Find out more details concerning how and why to register for Progent's in-person network support.

  • Phone Support
    Progent's Contact Center Services are designed for small and midsize businesses who require fast and reliable support from an online Help Desk with effective telephone assistance, online repair tools, and enough technical depth for full problem escalation. Because smaller companies usually are constrained by tight information technology budgets and can spare scant management attention for handling network support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective option to ensure that small business information systems stay productive. Read more details concerning Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses affordable availability of world-class consultants who can provide assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network protection consulting, non-stop network design, server virtualization solutions, plus configuration, programming and training for business programs such as accounting, operations, reporting, CRM, and office productivity software. Progent can help with short-term projects such as office moves and major software migrations, extended initiatives like management analytics software development and support, relational database application development and administration services, and web design, on-going support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and network administration, or emergency response like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for critical business applications such as Microsoft Exchange Server and SQL Server to provide small companies with higher degrees of reliability, protection, and recoverability than is possible with the type of on-site data center that is realistically affordable for most small and midsize businesses. Because Progent uses the same facilities that host the equipment of some of the planet's biggest IT organizations, Progent can eliminate the investment in building and maintaining the infrastructure needed for enterprise-class environmental control, power backup, and uninterruptible Internet access. For managed application servers, Progent can also see to it that upgrades and service packs stay updated, protection and performance is constantly tracked, and systems are consistently archived and ready for full and prompt restoration. Find out additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for all of a small or midsize company's production servers in a setting that not only delivers the highest level of availability and scalability but that is in addition simple for clients to transfer to a different service firm or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting is built around proven virtualization technologies that permit small businesses with multi-vendor networks to save dramatically on the costs of capital equipment, system support, and IT management while getting world-class dependability and an unprecedented level of vendor flexibility. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed solution, can support the multi- platform and non- standardized environments common with smaller businesses, and retains control of the software licenses in the customer's possession so that migrating to a new virtualized host is quick, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers advanced remote support to help companies of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's value-priced ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with legal and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, track, enhance and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security companies to provide centralized control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so all potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability either to block or recover rapidly from a ransomware attack. Progent will consult with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup system that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Concord, California Businesses
Progent's staff size, depth of information technology skill, and familiarity with corporate IT support allow small and midsize companies to sidestep the problems associated with excessive reliance on small service organizations or individual consultants.

Working with Progent's Experts enables your company to:

  • Avoid Over Dependence on Freelance Support Consultants
    For network services, smaller companies often depend heavily on independent consultants. Although individual support engineers have lower overhead than larger support firms and can typically bill nominally smaller rates, individuals are often too overworked to respond quickly to critical situations. If a freelance engineer is busy with different customer, ill, on vacation, or in class, the absence of backup staff may require your company to wait for assistance during an emergency. The more your small business expands, system downtime or problems with line-of-business applications get more expensive. The money you thought you were conserving on an independent consultant can evaporate quickly because of lower output. In addition, when freelance engineers confront unfamiliar technologies, the unavailability of a large consulting team to rely on for advice requires them to train with the meter running while your company winds up footing the costs for their ongoing education.

  • Have Access to Certified Professionals in Complex Information Technology Issues
    Many smaller support organizations or independent engineers specializing in small company IT consulting are capable of delivering routine fixes but lack the seasoning to work efficiently with complex network configurations that have a variety of operating systems, multiple sites, Voice over IP implementations, remote workforces, integrated financial and operational applications, eCommerce, and specialized line-of-business software. Progent's experience with global enterprises and Progent's extensive group of experts can be valuable to your business because enterprise networks are characteristically complex, support issues require in-depth understanding of in numerous technical areas, and reaching an acceptable level of stability, reliability, and protection requires industry-proven leading practices.

  • Build a Firm Foundation for Seamless Growth
    Small companies often start with a network cobbled together on a tight budget. Without a carefully designed basis, a series of ad hoc repairs often get tossed on top of a tenuous foundation. As a company grows, reliability and expandability issues can hinder the success of the organization. Such environments need thorough evaluation, intelligent strategic analysis, and in-depth experience to migrate to a network environment that will provide the reliable foundation to meet critical business requirements and support future growth.

  • Partner with Solution Consultants, Not Product Resellers
    Smaller businesses need guidance and insight to work through an ever more complicated maze of IT alternatives offered for enabling growth and improving efficiency. They do not need an IT engineer or support organization that tries to promote a product. Progent avoids conflicts of interest by not selling hardware and software. Progent provides consulting and services only. This allows Progent to align technical support services with the genuine interests of customers. Mixing IT support and product reselling can result in a conflict where the proposed solution is built around a predetermined vendor instead of being driven by the actual requirements of a customer.

Get in Touch with Progent
In case your Concord, California company wants to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Help
For fast remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2019 Progent Corporation. All rights reserved.