Low-cost Computer Support from Microsoft Certified Experts for Businesses in Concord, CA
By delivering professional know-how when you need it, making available specialized knowledge for critical business applications, offering high-value services such as virtual data center hosting, invoicing solely for services you receive, and charging no setup or retainer fees for standard services, Progent enables your company to increase the business value of your information system and cut support expenses. Progent recognizes that network security, dependability, and efficiency are just as important to small companies as to large enterprises but that smaller organizations lack the economy of scale to invest aggressively in information networks and in-house service staffs. Progent's basic competitive advantage is that no network support firm can match Progent's capability to deliver the network support your business requires when you need it and at a cost you can justify.

For larger businesses, Progent offers co-sourcing support to supplement the technical skills of your internal network service personnel. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as software programming, business continuity preparedness, security evaluations, office consolidations, or software migrations.

Progent can in addition provide access to accredited experts to assist your company to plan and execute a sensible cloud computing strategy.

Key Technical Areas Serviced by Progent for Businesses in Concord, California
Progent offers the services of accredited experts for all facets of business network technology deployed in small companies. Products and technologies supported by Progent's consultants include:

Service Delivery Alternatives for Concord, California Businesses
Progent offers a variety of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and network administration. Progent's paradigm for providing network support services is based on the Help Desk Call Center operational structure familiar to larger IT organizations. Progent's Contact Center Support Model ensures fast support, thorough activity documentation, reliable follow-through, and tight expense control for a range of IT support delivery options that include online repairs, in-person support, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned support experts can help clients to troubleshoot and repair network issues without the expense or delay of in-person support calls. The background of Progent's IT consultants allows them to resolve the majority of network problems rapidly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-accessible registration process for first-time clients to address emergency situations and Progent charges per minute with no sign-up charges or minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security professionals. Learn additional details concerning Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent provides on-site computer support for registered customers in major metropolitan areas in the United States. Progent's onsite support technicians can operate in conjunction with Progent's remote support experts to give small and midsize companies the best of both worlds: onsite service professionals when you require them plus the remote expertise of Progent's worldwide staff of network engineers, security professionals, and business application programmers. The wait time for on-site support calls is usually under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises service. Learn more details about how to sign up for Progent's onsite computer support services.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses and local governments who require prompt and reliable access to a professional Help Desk with effective telephone support, online repair capability, and enough technical depth for full problem escalation. Since smaller companies usually are constrained by tight information technology budgets and can spare scant management bandwidth for handling IT support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective option to make sure that small business computer networks are always productive. Learn more details concerning Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize businesses affordable availability of enterprise-class IT professionals who can deliver assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, company-wide network protection engineering, high availability network consulting, virtualization strategies, plus integration, customization and training for small business software such as accounting, ERP, reporting, CRM, and productivity packages. Progent can help with short-term projects such as office moves and major software upgrades, longer term projects like management reporting application programming and support, relational database application development and administration services, and web design, continuing support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or urgent response such as data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications such as Microsoft Exchange Server and MS SQL in order to provide small and midsize businesses with higher degrees of availability, security, and recoverability than is possible with the class of on-site data center that is practical for the majority of small organizations. Because Progent utilizes the same facilities that host the gear of many of the world's biggest IT companies, Progent can save you the expense of building and maintaining the systems needed for enterprise-class cooling, power backup, and redundant Internet connectivity. For managed applications, Progent can also make sure that upgrades and revisions remain updated, protection and performance is constantly monitored, and systems and data files are regularly archived and available for full and rapid restoration. Learn more about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for all of a small company's production servers in an environment that not only delivers the top level of dependability and expandability but that is in addition convenient for customers to migrate to a different service firm or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting is founded on tested virtual server technologies that allow companies with multi-vendor networks to benefit dramatically on the expense of capital equipment, system support, and network administration while getting world-class dependability and an unprecedented level of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered package, can handle the mixed- platform and non- standardized networks typical of small businesses, and retains ownership of the licenses in the client's possession so that migrating to a different virtualized system is fast, safe, and affordable. This eliminates becoming a prisoner of a specific hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent offers expert online consulting services to help organizations of any size connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that combine physical resources as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's low-cost ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with government and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital files, apps and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security vendors to deliver web-based control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's preparedness either to stop or recover quickly after a ransomware attack. Progent will work with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for Concord, California Small Businesses
Progent's size, scope of technical expertise, and familiarity with enterprise IT consulting allow small businesses to avoid the pitfalls related to over dependence on thinly staffed service firms or independent engineers.

Teaming with Progent's Experts enables your business to:

  • Avoid Over Dependence on Individual Consultants
    For IT services, small companies often depend heavily on independent consultants. Though freelance support providers have lower overhead than larger support firms and can typically bill apparently smaller rates, individuals are occasionally stretched to far to react quickly to urgent situations. If an independent consultant is occupied with different customer, sick, on vacation, or in training, the absence of backup personnel may require your company to wait for assistance in case of an emergency. The more your company grows, system unavailability or difficulties with critical programs become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly because of lost output. In addition, when freelance engineers encounter new technologies, the unavailability of a large engineering group to rely on for help forces them to learn on the job while your organization winds up with the bill for their continuing training.

  • Gain Access to Certified Professionals in Sophisticated IT Solutions
    Many smaller support organizations or freelance engineers specializing in small business network support may excel at providing connect-the-dots fixes but lack the experience to work cost-effectively with complex network environments with mixed operating systems, numerous sites, Voice over IP implementations, mobile workforces, interconnected financial and analytical software, data-driven web sites, and specialized line-of-business applications. Progent's background with worldwide enterprises and Progent's extensive group of specialists can be valuable to your business because big-company networks are inherently complex, integration problems require thorough understanding of in many technical areas, and reaching a high degree of stability, availability, and security requires industry-tested best practices.

  • Build a Solid Basis for Seamless Growth
    Small businesses typically begin with a network implemented on a shoestring budget. Without a carefully designed architecture, a series of improvised fixes commonly get piled onto of a marginal foundation. As a business evolves, stability and expandability issues can undermine the productivity of the organization. Such networks need thorough assessment, intelligent business planning, and in-depth expertise to migrate to a network environment that can provide the solid foundation to handle critical business requirements and ease future growth.

  • Partner with Solution Consultants, Not Product Resellers
    Small companies require guidance and education to navigate through an increasingly complex array of IT alternatives available for accelerating business growth and enhancing efficiency. They do not need a network engineer or support organization that tries to promote products. Progent eliminates conflicted motives by not reselling any products. Progent offers services and expertise exclusively. This allows Progent to match technical support with the genuine interests of customers. Combining network consulting and product selling can result in a conflict where the proposed solution is built around a preselected technology rather than being driven by the true requirements of a client.

How to Contact Progent
In case your Concord, California business wants to contact Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Support
For immediate online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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