Immediate, Affordable Online Computer Assistance for Coral Springs, Florida Small Companies
For more than two decades, Progent has focused on providing world-class IT support services to customers with small-business budgets. Progent has built a powerful service solution that features a low-overhead, tightly connected virtual office network, sophisticated online troubleshooting tools, a substantial team of engineers certified in a wide range of IT disciplines, a Call Center service model that promotes responsiveness and ensures follow-through, a global group of on-line troubleshooting professionals, on-site support options for the majority of most zip codes in the United States, and a corporate culture focused on fixing technical issues in the least time and at the lowest cost to clients.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to supplement the technical skills of your in-house IT service personnel. This can save money and help meet schedules for big IT initiatives such as application programming, business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition offer the services of accredited consultants to help your company to design and execute a sensible cloud computing strategy.

Key Technical Areas Serviced by Progent for Office Networks in Coral Springs, Florida
Progent's team of world-class consultants provides support for virtually all aspects of information systems deployed by companies of all sizes. Technologies supported by Progent in Coral Springs include:

Support Delivery Alternatives Available for Coral Springs, Florida Companies
Progent offers a selection of alternatives for providing small companies with affordable computer services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's paradigm for delivering IT support services is built on the Call Center structure familiar to larger IT support groups. Progent's Contact Center Service Mechanism ensures fast support, thorough activity records, dependable follow-through, and strict expense control across an array of network support delivery modes that include remote troubleshooting, onsite support, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled online service for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support professionals can help customers to troubleshoot and repair hardware and software problems without the cost or delay of in-person support visits. The background of Progent's network engineers allows them to resolve the majority of IT issues quickly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible registration process for first-time customers to address urgent network problems and Progent bills per minute with zero sign-up fees or minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Learn more information about Progent's online network troubleshooting expertise.

  • On-site Support
    Progent offers onsite computer support for registered clients in larger cities in the U.S. Progent's onsite support personnel can work in conjunction with Progent's online support engineers to deliver small and midsize companies the best of both worlds: onsite support technicians when you need them plus the remote expertise of Progent's worldwide team of IT consultants, security specialists, and business software developers. The wait time for on-site service visits is usually less than one business day. There is no start-up or retainer fee for registering as a Progent customer for onsite support. Learn more about how to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Help Desk Services are designed for small and midsize companies who require prompt and dependable support from an online Helpdesk with efficient telephone assistance, remote troubleshooting capability, and enough technical strength for all needed problem escalation. Since small and midsize businesses typically are constrained by limited IT funds and can provide scant executive attention for handling network support tasks, Progent's Help Desk Outsourcing Services can be the most cost-effective option to ensure that business information systems stay up and running. Learn more details about Progent's Helpdesk services.

  • Consulting Expertise
    Progent offers small and midsize companies budget-friendly access to world-class consultants who can provide help with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, network protection engineering, high availability it system engineering, virtualization solutions, plus configuration, customization and support for business programs such as financials, operations, business analytics, sales automation, and office productivity packages. Progent can help with one-shot projects such as site moves and massive system migrations, extended initiatives like management reporting software development and customization, relational database software development and DBA services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent services such as data restoration and malware removal.

  • Application Hosting
    Progent can host critical business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small businesses with higher levels of dependability, protection, and performance than is possible with the type of in-house data center that is practical for most small businesses. Since Progent uses the same data centers that support the equipment of many of the world's biggest IT organizations, Progent can eliminate the investment in building and maintaining the infrastructure required for world-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and revisions remain current, protection and efficiency is continually tracked, and systems are regularly archived and ready for complete and rapid restoration. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small or midsize organization's production servers in an environment that not only provides the highest level of fault-tolerance and extensibility but that is also easy for clients to migrate to a different service firm or to move internally whenever your situation warrants it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that permit small businesses with multi-vendor networks to save significantly on the expense of hardware, infrastructure maintenance, and network administration while getting world-class reliability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed package, can support the multi- platform and loosely standardized networks common with small businesses, and retains ownership of the licenses in the client's possession so that moving to a different virtualized system is fast, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers expert online consulting support to help organizations of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine on-premises resources along with cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight suite of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the entire threat progression including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and debug their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating tedious network management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating appliances that require important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more complex array of network products such as firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's CISSP-qualified security consultants, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance professionals can provide a business-wide perspective on network protection and can help with complex security programs like SIEM solutions to help enterprises comply with industry guidelines and statutory mandates for network information security and incident reporting.

The scope and depth of Progent's engineering staff offer a unique set of benefits to customers trying to increase the business value of their IT network within a reasonable budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of real-world professional background, at the front lines of IT support, executing a broad variety of IT projects for a large mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support team. This guarantees that you get not only world-class technical skills, but also a consultant with field-tested methods for fixing actual network problems efficiently. Read more details about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to charge for phone service and in-person visits by the minute. As a result, you pay only for delivered services. Progent does not impose a higher rate for off-hours or priority service, and Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no sign-up fee and requires no monthly commitment for support services provided during regular working hours. Many support firms impose large minimum fees or bill in increments of a quarter hour or longer. Progent's small billing granularity avoids king-size bills for fast solutions. An additional advantage of by-the-minute invoicing is that customers are less tempted to allow less critical problems to stay unaddressed until they become big ones. Find out more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or local support firms who provide minimal documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation sent by every staff member to each customer. The practice of documenting and organizing service activity allows more effective service and eliminates a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent has little competition. Small companies who work with freelance consultants or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more robust, secure, and productive. Read more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Coral Springs, Florida company wants to contact Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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