Low-cost Network Tech Support from Microsoft and Cisco Certified Professionals for Businesses in Coral Springs, FL
By offering professional know-how when you require it, providing specialized expertise for critical applications, providing high-value services like virtual data center hosting, billing solely for services delivered, and requiring no sign-up or retainer fees for standard services, Progent allows you to maximize the business value of your information network and cut service expenses. Progent appreciates that information system protection, reliability, and performance are just as important to small companies as to major enterprises but that small companies lack the economy of scale to invest aggressively in computer technology and in-house service staffs. Progent's fundamental value proposition is that no IT consulting firm can equal Progent's capability to provide the network support expertise your business needs when you require it and at a cost you can justify.

For mid-size and large companies, Progent can provide co-sourcing and project management services to add to the skills of your internal network support group. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as application programming, disaster recovery planning, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also offer the services of certified experts to assist your business to plan and implement a sensible cloud computing strategy.

Main Technologies Supported by Progent for Companies in Coral Springs, Florida
Progent's nationwide group of certified support professionals offers assistance for virtually all facets of information systems used by companies of all sizes. Areas supported by Progent in Coral Springs include:

Support Delivery Options for Coral Springs, Florida Businesses
Progent has a variety of options for providing small and midsize companies with cost-effective computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering network support is built on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Help Desk Service Model promotes rapid support, thorough service records, consistent follow-through, and tight cost monitoring across a range of network service delivery alternatives that include remote repairs, on-premises support, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and routine remote service for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support professionals can assist clients to troubleshoot and fix hardware and software problems without the expense or delay of travel for onsite support calls. The background of Progent's IT consultants makes it possible to resolve the majority of IT issues rapidly. For complex problems, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based signup process for new customers to address urgent network problems and Progent bills by the minute with zero startup fees or time minimums, so you pay only for the support you receive. Experts available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Learn additional information about Progent's online computer support expertise.

  • On-site Support
    Progent offers on-site technical assistance for signed-up customers in larger cities in the U.S. Progent's on-site support technicians can operate in tandem with Progent's online service engineers to deliver small and midsize businesses the best of both worlds: onsite support technicians when you need them as well as the on-line expertise of Progent's worldwide team of network engineers, security professionals, and business application programmers. The wait time for in-person support calls is typically less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite service. Learn more details about how to register for Progent's onsite computer support services.

  • Phone Support
    Progent's Helpdesk Services are designed for all companies who need prompt and dependable access to an online Contact Center with effective phone support, online repair capability, and sufficient technical depth for full problem escalation. Because smaller businesses typically are constrained by limited information technology funds and can provide scant management bandwidth for handling network support, Progent's Help Desk Call Center Services could be the most efficient option to make sure that small business computer systems stay up and running. Learn more details concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize businesses budget-friendly availability of world-class consultants who can provide help with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, network security engineering, non-stop network consulting, server virtualization solutions, plus integration, customization and training for small business applications including accounting, operations, reporting, CRM, and office productivity suites. Progent can help with one-time projects including office relocations and massive software upgrades, longer term projects like business reporting application development and customization, database application programming and DBA services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and network administration, or emergency response such as data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for vital applications like Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with higher degrees of dependability, security, and performance than is feasible using the type of in-house data center that is achievable for most small businesses. Because Progent uses the same facilities that support the gear of many of the planet's biggest information technology organizations, Progent can eliminate the investment in creating and managing the infrastructure required for enterprise-class environmental control, electrical backup, and redundant Internet access. For hosted applications, Progent can also ensure that upgrades and service packs stay updated, security and efficiency is constantly monitored, and systems and data files are regularly backed up and ready for full and prompt restoration. Learn additional information about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting for the entirety of a small organization's production servers in an environment that not only delivers the highest degree of fault-tolerance and scalability but that is also simple for clients to transfer to another support provider or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting service is built around mature virtualization techniques that permit businesses with mixed environments to benefit significantly on the costs of hardware, infrastructure support, and IT management while getting enterprise-class dependability and an unprecedented level of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed package, can support the mixed- OS and non- standardized networks typical of smaller companies, and keeps ownership of the licenses in the client's hands so that migrating to a new virtualized host is fast, reliable, and affordable. This avoids ending up a captive to a specific hosting service while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced online support services to help businesses of any size connect their networks with leading public clouds such as Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's affordable ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including blocking, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital files, applications and VMs that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security vendors to provide web-based control and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's preparedness to stop or recover rapidly from a ransomware incident. Progent will work with you directly to collect information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline system software and productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated collection of infrastructure products such as firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-qualified security experts, CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide perspective on network protection and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and government requirements for network information security and reporting.

The breadth and depth of Progent's consulting team offer a powerful set of advantages to clients trying to increase the productivity of their IT network within a realistic budget. These advantages include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of hands-on industry background, at the front lines of IT service, performing a wide range of technical tasks for an extensive mix of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting personnel. This ensures that you get not just world-class IT help, but also a support engineer with proven methods for solving real-world IT problems quickly. Learn more details about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to bill for online support and in-person visits by the minute. Consequently, you are charged only for received support. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment for support services delivered during regular working hours. Many service firms impose substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids big bills for quick repairs. Another benefit of by-the-minute pricing is that your company are not tempted to permit simple issues to fester until they become big ones. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Services
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or local service firms who offer minimal documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by every consultant to each customer. The discipline of detailing and archiving service activity results in more efficient support and avoids a variety of common problems such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent faces few competitors. Small businesses who work with freelance consultants or who employ in-house support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, secure, and efficient. Find out additional information concerning Progent's knowledge transfer services.

Contact Progent
In case your Coral Springs, Florida business wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Immediate Online Technical Support
For immediate remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.