Professional Remote Service for Coral Springs, Florida Networks from Certified Engineers
Small businesses have traditionally been ignored by major IT service organizations. Some small businesses permit themselves to grow excessively dependent on freelance engineers or small consulting organizations who lack the bandwidth or broad skill sets to respond promptly or effectively to technical crises. Other small companies turn to giant support firms that employ personnel able to provide standardized fixes for ordinary issues but who are missing the background and versatility to deal with the diversity of environments and absence of standards typical of small company IT systems.

Progent's time-tested methodology for delivering affordable and effective technical service to small companies has made Progent among the most respected Microsoft network consulting firms in the United States. Progent has delivered remote help to companies in every state in the United States and can dispatch onsite technical support in most zip codes.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house network support group. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as application programming, disaster recover/business continuity planning, network security evaluations, merging datacenters, or software migrations.

Progent can also offer access to certified experts to assist your company to plan and implement a sensible cloud computing strategy.

Key Technologies Supported by Progent for Office Networks in Coral Springs, Florida
Progent's nationwide team of industry certified support professionals offers assistance for all facets of network systems used by businesses of all sizes. Practice areas supported by Progent in Coral Springs include:

Service Delivery Alternatives Available for Coral Springs, Florida Companies
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable computer services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's model for delivering computer support is built on the Help Desk operational structure common to larger IT organizations. Progent's Contact Center Support Mechanism ensures fast response, comprehensive activity documentation, consistent follow-through, and tight cost monitoring for a range of IT service delivery alternatives that include online repairs, in-person support, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's seasoned service professionals can help customers to analyze and repair hardware and software issues without the expense or time loss of in-person service visits. The experience of Progent's network consultants allows them to handle the majority of network problems quickly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-accessible signup procedure for first-time clients to accommodate urgent network problems and Progent charges per minute with no sign-up fees or minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security engineers. Learn more details concerning Progent's remote computer troubleshooting services.

  • On-site Support
    Progent offers onsite technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite support technicians can operate in conjunction with Progent's online support engineers to deliver small and midsize companies the optimal solution: in-person support technicians when you require them as well as the on-line help of Progent's seasoned staff of network engineers, security professionals, and business application developers. The response time for on-site service visits is typically less than 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for on-premises support. Learn more details about how to sign up for Progent's onsite network support.

  • Phone Support
    Progent's Help Desk Call Center Services are intended for small and midsize businesses who need fast and dependable access to a professional Contact Center with effective phone support, remote repair capability, and sufficient technical strength for all needed escalation. Because small and midsize companies typically have limited IT funds and can provide scant management bandwidth for handling network support, Progent's Help Desk Services can be the most cost-effective option to make sure that business computer systems are always up and running. Learn more concerning Progent's Helpdesk outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable access to world-class IT professionals who can provide assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network protection consulting, high availability it system consulting, virtualization strategies, plus configuration, customization and training for business applications such as accounting, ERP, reporting, CRM, and office productivity suites. Progent can help with short-term projects such as site relocations and major software upgrades, extended initiatives such as management analytics application programming and support, relational database software programming and DBA support, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host vital business applications such as Exchange and Microsoft SQL in order to provide small businesses with higher degrees of dependability, security, and performance than is possible using the type of internal data center that is realistically affordable for the majority of small organizations. Because Progent utilizes the same facilities that support the gear of some of the planet's biggest information technology companies, Progent can eliminate the investment in building and maintaining the systems needed for world-class cooling, power failover, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and revisions remain updated, protection and efficiency is constantly monitored, and systems are consistently archived and available for complete and rapid recovery. Learn more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting services for all of a small organization's servers in a setting that not only delivers the highest degree of dependability and scalability but that is also convenient for clients to migrate to a different service provider or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is based on tested virtual server technologies that permit companies with multi-vendor environments to save significantly on the costs of capital equipment, infrastructure maintenance, and network management while getting world-class availability and an unparalleled degree of vendor flexibility. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed solution, can support the mixed- OS and non- standardized environments common with smaller companies, and retains control of the software in the customer's hands so that migrating to a new virtualized system is fast, safe, and affordable. This avoids becoming a prisoner of a single hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert remote consulting services to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine local IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.

Special Advantages of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and office productivity programs important to most small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly sophisticated collection of network technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security consultants, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance experts offer a company-wide view of network security and can help with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and statutory requirements for IT information security and incident reporting.

The scope and size of Progent's engineering staff offer a unique array of advantages to companies trying to increase the productivity of their IT network within a realistic budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco certified experts average more than a decade of real-world professional experience, at the forefront of IT support, performing a broad range of technical projects for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support staff. This means that you get not just world-class technical skills, but also a support engineer with field-tested methods for repairing real-world network problems quickly. Read additional information concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-premises help by the minute. Consequently, you are billed only for received services. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and asks no retainer for services delivered during regular working hours. Many support firms impose substantial minimum fees or bill in increments of a quarter hour or longer. Progent's small billing granularity avoids major bills for quick solutions. An additional benefit of granular invoicing is that you will be less tempted to allow simple issues to fester until they grow into major problems. Find out more concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or local service organizations who provide minimal documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support reports given by each staff member to each customer. The practice of documenting and organizing support activity results in more effective service and eliminates a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Read more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their scope, Progent can focus on offering hard-to-find services where Progent faces little competition. Small companies who work with freelance consultants or who employ in-house IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient. Find out additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Coral Springs, Florida business wants to contact Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Support
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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