Coral Springs, FL Online Help from Certified Network Troubleshooting Experts
Progent's computer network support services can deliver your Coral Springs, FL business affordable and dependable access to Microsoft and Cisco certified technical experts. By providing network support help when you need it, offering advanced expertise for mission-critical applications, delivering value-added services such as automated server monitoring, and billing only for services you use, Progent gives your Coral Springs, Florida company an economical alternative for maximizing the profitability of small business networks. Whether you maintain an onsite datacenter, rely on cloud-based infrastructure, or have a hybrid cloud-and-local network, Progent is the intelligent way for organizations and local governments to create and manage a reliable and safe information system and to have fast access to the experienced help ordinarily restricted to businesses who can set up a large internal information technology group.

For medium-size and enterprise businesses, Progent offers co-sourcing services to supplement the subject matter expertise of your internal IT service personnel. Co-sourcing can save money and minimize technical risks for major IT initiatives like software design and development, disaster recover/business continuity planning, network security audits, merging datacenters, or software migrations.

Progent can in addition provide the services of certified consultants to help your business to design and execute your cloud computing strategy.

Core Practice Areas Supported by Progent for Business Networks in Coral Springs, Florida
Progent provides the support of certified experts for all aspects of business network technology found in small and midsize organizations. Products and technologies serviced by Progent's consultants include:

Service Delivery Options Available for Coral Springs, Florida Companies
Progent offers a variety of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's paradigm for providing computer support services is based on the Help Desk structure common to big IT organizations. Progent's Help Desk Service Model ensures rapid support, thorough service records, reliable follow-up, and tight cost control for an array of IT service delivery options that include remote troubleshooting, on-premises help, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and scheduled remote service for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's certified support professionals can help customers to analyze and fix hardware and software issues without the expense or time loss of in-person service calls. The experience of Progent's IT engineers allows them to handle the majority of network issues quickly. For complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based registration process for first-time customers to accommodate urgent situations and Progent charges per minute with no sign-up charges or time minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Find out additional information about Progent's online network troubleshooting services.

  • Onsite Support
    Progent offers onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in tandem with Progent's online support engineers to deliver small and midsize businesses the best of both worlds: hands-on service professionals when you require them plus the on-line expertise of Progent's seasoned team of IT consultants, security professionals, and business application programmers. The wait time for on-site support calls is usually less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises support. Learn more details about why to register for Progent's in-person computer support.

  • Phone Support
    Progent's Help Desk Outsourcing Services are intended for small and midsize companies who need prompt and dependable support from an online Helpdesk with efficient phone assistance, online troubleshooting capability, and sufficient technical strength for all needed problem escalation. Since small and midsize businesses typically are constrained by tight IT budgets and can provide scant management bandwidth for dealing with network support tasks, Progent's Helpdesk Outsourcing Services could be the most efficient option to ensure that business information systems are always productive. Learn more concerning Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent offers small and midsize companies budget-friendly availability of world-class IT professionals who can deliver assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network protection engineering, high availability network design, virtualization solutions, plus integration, customization and support for small business applications including financials, operations, business analytics, CRM, and productivity suites. Progent can help with short-term projects such as site relocations and major system migrations, extended projects like management information application programming and support, database software programming and administration services, and web design, on-going services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and network management, or urgent response like data restoration and malware removal.

  • Application Server Hosting
    Progent can host vital business applications like Exchange Server and Microsoft SQL in order to provide small and midsize businesses with greater degrees of availability, security, and recoverability than is possible with the type of on-site data center that is achievable for most small companies. Since Progent utilizes the same facilities that host the gear of some of the planet's biggest information technology organizations, Progent can eliminate the expense of creating and managing the infrastructure required for enterprise-class environmental control, power failover, and uninterruptible Internet access. For managed applications, Progent can also ensure that upgrades and service packs stay current, protection and efficiency is continually tracked, and systems are regularly archived and ready for complete and prompt restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for all of a small or midsize company's production servers in a setting that not only provides the top degree of availability and extensibility but that is in addition convenient for clients to transfer to another service provider or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting is founded on mature virtualization technologies that allow companies with mixed environments to benefit significantly on the expense of capital equipment, system maintenance, and network administration while getting enterprise-class availability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered service, can support the multi- OS and loosely standardized networks typical of smaller companies, and keeps ownership of the software licenses in the client's hands so that migrating to a new virtualized system is quick, reliable, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers advanced online consulting to help organizations of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that utilize local IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Information Assurance
Progent offers a selection of affordable, fixed-price monthly services intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top information security companies to deliver web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, apps and VMs that have become lost or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical information. Learn more about ProSight Data Protection Services managed cloud backup and recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of critical assets that drive your information system. When ProSight Systems Watch detects a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so all looming problems can be resolved before they can disrupt your network Find out more about ProSight Systems Watch server and desktop management consulting.

Why Progent Offers the Right Alternative for Coral Springs, Florida Small Businesses
Progent's staff size, scope of technical expertise, and experience with enterprise IT consulting allow small and midsize businesses to avoid the problems associated with over dependence on thinly staffed support firms or individual consultants.

Teaming with Progent's Experts enables your small business to:

  • Prevent Excessive Reliance on Individual Consultants
    For IT services, small businesses often rely heavily on individual consultants. Though freelance service providers carry lower overhead than more substantial IT service firms and can afford to bill nominally smaller rates, they are frequently spread too thin to react rapidly to urgent network problems. If an independent engineer is busy with another customer, ill, on vacation, or in training, the lack of backup personnel may force your company to go without help during a crisis. The more your company expands, network downtime or difficulties with line-of-business applications become more expensive. The money you thought you were saving on an independent consultant can disappear fast due to lost output. Also, when freelance consultants encounter unfamiliar problems, the unavailability of a large engineering team to fall back on for help requires them to learn with the meter running while your company winds up with the costs for their continuing education.

  • Gain Access to Experts in Complex IT Issues
    The majority of small support firms or freelance engineers who concentrate on small business IT support may excel at delivering routine fixes but don't have the experience to deal efficiently with complex network infrastructures with mixed operating systems, multiple locations, Voice over IP systems, mobile workers, interconnected accounting and operational software, eCommerce, and custom business software. Progent's experience with worldwide companies and Progent's extensive team of specialists can be valuable to your small business because enterprise environments are by nature complicated, integration problems demand in-depth knowledge in numerous technical areas, and reaching a high degree of stability, reliability, and protection requires industry-tested processes.

  • Create a Solid Basis for Seamless Growth
    Small companies typically start with an IT system implemented on a shoestring budget. Without a strong architecture, a sequence of ad hoc fixes commonly get thrown on top of a weak structure. As a company evolves, stability and scalability problems can hinder the productivity of the organization. Such networks require proper assessment, smart business analysis, and broad-based expertise to upgrade to a network environment that can provide the reliable basis to meet current business needs and support downstream growth.

  • Partner with Solution Finders, Not Product Resellers
    Small companies require guidance and insight to navigate through an increasingly complex array of technology options offered for enabling growth and improving productivity. They do not need a network engineer or service organization that attempts to sell them a product. Progent avoids conflicts of interest by not selling hardware and software. Progent offers services only. This permits Progent to match technical services with the real needs of customers. Combining IT consulting and product selling can result in a situation where the proposed solution is based on a predetermined technology instead of being driven by the actual requirements of a client.

How to Contact Progent
If your Coral Springs, Florida company needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Assistance
For immediate remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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