Corona, CA Remote Help from World-class Computer Network Service Professionals
Progent's computer troubleshooting services can deliver your Corona, CA business cost-effective and dependable support from world-class network engineers. By providing network support help when you need it, offering advanced expertise for key technologies, delivering value-added support such as 24x7 server monitoring, and invoicing only for support you receive, Progent offers your Corona, California company an economical solution for maximizing the productivity of small office information systems. If you maintain an onsite system, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local network, Progent is the intelligent choice for businesses and local governments to create and support a reliable and safe information network and to have fast access to the experienced consulting ordinarily available only to businesses who can support a sizeable internal IT staff.

For larger businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your internal network support personnel. This can cut costs and minimize technical risks for major IT initiatives such as software design and development, disaster recovery preparedness, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer access to certified consultants to assist your business to plan and implement a sensible cloud computing strategy.

Main Technologies Supported by Progent for Business Networks in Corona, California
Progent's team of industry certified experts provides assistance for all aspects of network technology deployed by companies of any size. Areas supported by Progent in and around Corona include:

Support Delivery Options for Corona, California Companies
Progent offers a variety of alternatives for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, hosting, and network management. Progent's model for delivering network support services is based on the Call Center structure familiar to big IT support organizations. Progent's Contact Center Support Model ensures fast response, thorough service records, reliable follow-through, and tight expense monitoring across an array of IT support delivery alternatives that include online repairs, in-person support, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified support experts can assist clients to troubleshoot and fix network issues without the cost or delay of on-premises service calls. The background of Progent's IT consultants makes it possible to resolve the majority of network issues quickly. For complex issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time clients to accommodate urgent network problems and Progent bills per minute with zero sign-up fees or minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security professionals. Learn more details about Progent's online computer support services.

  • Onsite Service
    Progent offers onsite technical assistance for registered customers in larger cities in the U.S. Progent's on-site service personnel can work in tandem with Progent's remote service engineers to give small and midsize businesses the ideal combination: onsite service professionals when you need them plus the remote expertise of Progent's seasoned team of IT consultants, security specialists, and business application developers. The wait time for in-person service calls is usually under 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for on-premises service. Learn more details concerning how and why to register for Progent's onsite network service.

  • Help Desk
    Progent's Help Desk Services are designed for all businesses who require fast and dependable access to a professional Help Desk with effective telephone support, online troubleshooting capability, and sufficient technical depth for all needed escalation. Since small and midsize companies typically have limited IT funds and can spare scant management bandwidth for handling network support, Progent's Contact Center Services can be the most cost-effective way to ensure that business information systems stay up and running. Learn more details about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize companies budget-friendly availability of world-class consultants who can deliver help with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network security engineering, high availability it system engineering, virtualization solutions, plus integration, programming and training for small business programs such as financials, operations, reporting, sales automation, and office productivity packages. Progent can provide assistance with short-term projects including office relocations and major software migrations, longer term initiatives such as management information application development and support, relational database software programming and administration support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or emergency response like data restoration and virus removal.

  • Application Hosting
    Progent can host vital business applications such as Exchange Server and MS SQL in order to provide small companies with greater levels of dependability, protection, and performance than is possible with the class of in-house data center that is practical for the majority of small and midsize businesses. Because Progent uses the same facilities that support the gear of some of the world's biggest information technology companies, Progent can eliminate the cost of creating and managing the systems required for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also make sure that upgrades and revisions stay updated, protection and performance is constantly tracked, and systems are regularly archived and ready for full and rapid recovery. Learn additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for all of a small company's production servers in a setting that not only provides the top degree of dependability and expandability but that is also easy for clients to migrate to another service firm or to move internally when your business situation warrants it. Progent's Private Cloud hosting service is founded on tested virtualization techniques that permit companies with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and network administration while achieving world-class availability and an unparalleled degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered service, can handle the mixed- platform and loosely standardized networks typical of smaller businesses, and keeps control of the software licenses in the customer's hands so that migrating to a different virtualized host is fast, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced remote consulting to help companies of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that utilize physical resources along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight suite of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of leading information security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's ability either to stop or recover rapidly after a ransomware attack. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup system that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an increasingly complex array of network technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security consultants, CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance professionals offer a company-wide perspective on network security and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory mandates for network data protection and incident reporting.

The breadth and depth of Progent's consulting team bring a unique set of advantages to customers wishing to maximize the productivity of their information system within a realistic budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of real-world industry experience, at the forefront of network support, executing a wide variety of IT projects for an extensive mix of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This guarantees that you get not just world-class technical capability, but also a consultant with proven approaches for solving real-world network problems rapidly. Find out more about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to charge for phone service and on-premises visits per minute. As a result, you are invoiced only for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no retainer for services delivered during regular business hours. Many service organizations demand substantial minimum fees or bill in increments of a quarter hour or more. Progent's small billing granularity avoids big invoices for quick solutions. An additional benefit of granular pricing is that clients won't be inclined to allow minor issues to stay unaddressed until they grow into major ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small service firms who provide scant documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports given by each consultant to every client. The discipline of detailing and archiving support activity results in more efficient support and eliminates a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent faces few competitors. Small companies who work with independent service providers or who maintain internal IT personnel gain when Progent passes on information about critical technology and proven processes to make their networks more robust, protected, and efficient. Learn more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Corona, California business wants to contact Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Fast Online Network Assistance
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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