Corona, CA Remote Support from World-class Computer Network Service Experts
Progent's computer tech support services can provide your Corona, CA business cost-effective and reliable support from Microsoft and Cisco certified technical experts. By delivering network support service when you require it, providing specialized knowledge for line-of-business applications, offering unique services such as automated server monitoring, and invoicing only for services you use, Progent gives your Corona, California business an economical option for maximizing the business value of small business networks. Whether you maintain an onsite system, rely on cloud-based resources, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for organizations and local governments to create and support a reliable and secure information system and to benefit from fast availability of the seasoned consulting usually available only to businesses who can maintain a large internal information technology staff.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to supplement the skills of your internal IT service staff. This can cut costs and minimize technical risks for big IT initiatives such as application programming, disaster recovery preparedness, network security audits, merging datacenters, or technology migrations.

Progent can also offer the services of accredited experts to help your business to design and implement a sensible cloud computing strategy.

Popular Areas of Expertise Serviced by Progent's Consultants for Companies in Corona, California
Progent's national team of industry certified consultants offers help for all facets of network technology used by companies of any size. Areas served by Progent in and around Corona include:

Support Delivery Options for Corona, California Companies
Progent has a selection of options for providing small businesses with affordable computer services for technical support, consulting, hosting services, and IT administration. Progent's paradigm for delivering network support services is built on the Help Desk operational structure familiar to larger IT organizations. Progent's Helpdesk Support Mechanism ensures rapid response, comprehensive activity records, reliable follow-up, and tight cost monitoring for a range of network service delivery options that include remote troubleshooting, in-person help, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and routine online service for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service professionals can assist clients to troubleshoot and repair hardware and software problems without the expense or time loss of in-person service visits. The background of Progent's IT engineers makes it possible to resolve the majority of IT problems rapidly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible signup process for first-time customers to accommodate urgent network problems and Progent bills per minute with no sign-up charges or minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Learn additional information about Progent's online network troubleshooting expertise.

  • On-site Service
    Progent offers onsite computer assistance for signed-up clients in larger cities in the United States. Progent's onsite support personnel can work in tandem with Progent's online support experts to give small companies the optimal solution: in-person support technicians when you need them as well as the on-line help of Progent's worldwide team of IT engineers, security specialists, and business software programmers. The response time for in-person support calls is usually under one business day. There is no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more about why to register for Progent's onsite network service.

  • Phone Support
    Progent's Help Desk Call Center Services are designed for all companies who require prompt and reliable support from a professional Help Desk with efficient phone assistance, remote troubleshooting capability, and enough technical strength for full escalation. Because smaller companies typically have limited information technology funds and can spare little management bandwidth for dealing with network support tasks, Progent's Contact Center Outsourcing Services can be the most cost-effective option to ensure that business computer networks are always up and running. Learn more details about Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable availability of world-class IT professionals who can provide assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network security consulting, non-stop network design, virtual server strategies, plus integration, programming and training for business applications including accounting, ERP and MRP, business analytics, CRM, and office productivity software. Progent can provide assistance with one-shot projects including site relocations and major software migrations, longer term projects like management reporting software development and support, relational database software programming and DBA support, and web design, continuing support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and network administration, or emergency services such as disaster recovery and malware removal.

  • Application Hosting
    Progent can host vital applications like Exchange and SQL Server in order to provide small and midsize companies with greater levels of dependability, security, and performance than is possible using the class of internal data center that is achievable for most small organizations. Since Progent utilizes the same facilities that support the equipment of some of the planet's biggest IT organizations, Progent can save you the cost of building and maintaining the infrastructure needed for enterprise-class cooling, power backup, and redundant Internet access. For managed application servers, Progent can also see to it that upgrades and service packs stay current, protection and performance is continually tracked, and systems and data files are consistently backed up and ready for complete and rapid recovery. Find out additional information concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize company's servers in a setting that not only provides the top level of availability and expandability but that is also simple for clients to migrate to another support firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is based on proven virtual server techniques that allow businesses with mixed networks to save significantly on the costs of capital equipment, infrastructure support, and network administration while getting world-class availability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed service, can support the multi- OS and loosely standardized environments typical of small companies, and retains control of the licenses in the customer's hands so that moving to a new virtual system is quick, safe, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert online support to help organizations of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine physical resources along with public clouds. To assist you to integrate cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's affordable ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security vendors to deliver centralized control and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including protection, detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, applications and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so any looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.

Special Benefits of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and productivity programs used by the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more complex array of infrastructure technologies such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless access. Furthermore, Progent's CISSP-certified security consultants, CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance experts can provide a company-wide view of network protection and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business standards and government mandates for IT data security and incident reporting.

The scope and depth of Progent's consulting staff bring a unique set of benefits to companies wishing to increase the business value of their information network within a reasonable budget. These advantages include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of hands-on industry background, in the trenches of IT service, performing a broad range of IT tasks for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This guarantees that you get not just world-class technical help, but also a support engineer with field-tested approaches for repairing real-world network problems efficiently. Learn more details about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to bill for remote support and on-premises help by the minute. As a result, you are invoiced only for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no registration fee and asks no monthly commitment for support services provided during regular business hours. Many service firms impose substantial minimum payments or bill in increments of a quarter hour or longer. Progent's small pricing granularity avoids king-size bills for quick fixes. An additional benefit of by-the-minute billing is that you won't be inclined to allow less critical problems to fester until they become big ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Services
    Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or small service organizations who offer minimal documentation or details of services done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation given by each staff member to every customer. The discipline of documenting and archiving service activity results in more effective support and eliminates a slew of common problems such as when a support customer is effectively held hostage to a consultant who wonít release the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to focus on offering high-value services where Progent faces little competition. Small companies who utilize independent consultants or who employ in-house IT staffs gain when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, secure, and efficient. Learn additional information concerning Progent's knowledge transfer services.

Contact Progent
In case your Corona, California company wants to contact Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Support
For fast online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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