Low-cost Network Tech Support from Microsoft Qualified Professionals for Companies in Corona, CA
By offering professional support when you require it, providing specialized knowledge for key business applications, providing innovative services such as virtual data center hosting, invoicing solely for help delivered, and charging no sign-up or retainer fees for standard services, Progent helps your company to increase the business value of your It network and minimize service costs. Progent understands that network security, dependability, and performance are just as important to small companies as to major corporations but that small organizations don't have the economy of scale to spend heavily in computer networks and internal support staffs. Progent's fundamental value proposition is that no IT support firm can equal Progent's ability to provide the network support your company requires whenever you require it and at prices you can afford.

For medium-size and enterprise companies, Progent can provide co-sourcing services to supplement the subject matter expertise of your in-house network service team. This can cut costs and help meet schedules for big projects such as application design and development, disaster recovery preparedness, security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of accredited consultants to assist your company to design and execute your cloud strategy.

Primary Products and Technologies Serviced by Progent for Businesses in Corona, California
Progent's group of certified experts offers support for all facets of network systems found in businesses of all sizes. Technologies served by Progent in and around Corona include:

Service Delivery Alternatives Available for Corona, California Companies
Progent offers a selection of options for providing small and midsize companies with cost-effective computer services for technical support, consulting, hosting, and IT management. Progent's paradigm for delivering network support services is based on the Help Desk structure familiar to big IT support groups. Progent's Contact Center Support Model promotes fast support, thorough service records, reliable follow-up, and tight expense monitoring for an array of network service delivery options that include remote troubleshooting, onsite support, high-end consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and routine online service for Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support professionals can help customers to troubleshoot and repair hardware and software problems without the expense or time loss of travel for onsite service calls. The background of Progent's network engineers makes it possible to handle the majority of IT issues quickly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-based registration process for new customers to accommodate urgent situations and Progent charges per minute with zero startup charges or minimums, so you pay only for the help you receive. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Learn more information concerning Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite service personnel can work in tandem with Progent's remote service experts to give small and midsize companies the ideal combination: in-person service technicians when you require them as well as the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business application programmers. The wait time for on-site support calls is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises support. Learn more details concerning how to register for Progent's onsite computer service.

  • Phone Support
    Progent's Contact Center Services are designed for small and midsize companies who require prompt and reliable support from an online Help Desk Call Center with efficient telephone support, online repair capability, and sufficient technical depth for full escalation. Because smaller businesses usually have limited IT funds and can provide scant executive attention for handling IT support tasks, Progent's Contact Center Outsourcing Services could be the most efficient option to ensure that business information networks stay productive. Read more about Progent's Contact Center services.

  • IT Consulting Expertise
    Progent provides small businesses budget-friendly access to world-class consultants who can deliver assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, network security consulting, non-stop it system design, server virtualization solutions, plus integration, customization and training for business applications including financials, ERP and MRP, reporting, sales automation, and productivity packages. Progent can provide assistance with one-time projects including site relocations and major system upgrades, extended initiatives like business reporting application programming and customization, relational database application programming and DBA services, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and system administration, or urgent services such as data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for key applications such as Microsoft Exchange Server and SQL Server in order to provide small and midsize businesses with higher degrees of dependability, protection, and performance than is feasible using the type of on-site data center that is achievable for the majority of small and midsize businesses. Since Progent uses the same data centers that support the gear of some of the world's largest information technology companies, Progent can save you the cost of creating and maintaining the systems required for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also make sure that upgrades and service packs remain updated, protection and efficiency is constantly monitored, and systems are regularly archived and ready for complete and prompt recovery. Learn additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small company's servers in an environment that not only delivers the highest level of fault-tolerance and extensibility but that is also easy for clients to transfer to another support firm or to move in-house if your situation warrants it. Progent's Private Cloud hosting is founded on tested virtualization technologies that allow companies with mixed environments to save significantly on the costs of capital equipment, system maintenance, and network management while getting enterprise-class reliability and an unprecedented degree of vendor options. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered solution, can support the multi- OS and loosely standardized environments common with smaller companies, and keeps ownership of the licenses in the customer's hands so that moving to a new virtualized system is fast, safe, and affordable. This eliminates ending up a captive to a single hosting service while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced online support to help organizations of all sizes connect their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that utilize on-premises IT assets as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Information Security
Progent offers a selection of affordable, fixed-price monthly managed services designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security companies to provide centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the entire threat progression including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as IPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight DPS managed backup and recovery.

Special Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated collection of network technologies such as firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-qualified security experts, CISM-certified security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals offer a company-wide perspective on network protection and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and statutory requirements for IT data protection and incident reporting.

The breadth and depth of Progent's consulting staff bring a powerful array of benefits to companies trying to increase the business value of their information network within an affordable budget. These advantages include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of hands-on professional background, at the front lines of IT service, performing a broad variety of technical tasks for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not just expert IT help, but also a consultant with field-tested approaches for solving actual IT problems quickly. Read more details concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to bill for remote service and in-person visits per minute. As a result, you pay just for delivered services. Progent does not impose a higher rate for after-hours or priority support, and Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for services provided during regular business hours. Many support organizations demand substantial minimum fees or bill in increments of a quarter hour or longer. Progent's small billing granularity does away with major invoices for fast repairs. An additional benefit of granular pricing is that customers are not inclined to allow minor issues to stay unaddressed until they become major problems. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Support
    Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or local support firms who offer minimal documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports given by each consultant to each client. The discipline of documenting and organizing support activity results in more efficient service and avoids a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information. Find out more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent has few competitors. Small companies who work with independent service providers or who employ in-house support personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, protected, and productive. Find out more concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Corona, California business wants to contact Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Help
For immediate online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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