Low-cost Computer Help from Microsoft and Cisco Certified Professionals for Companies in Corona, CA
By offering professional support whenever you need it, making available specialized knowledge for key business applications, providing innovative services like virtual data center hosting, billing solely for help you receive, and requiring no sign-up fees or retainers for standard services, Progent enables your company to maximize the competitive value of your It network and cut support costs. Progent recognizes that network protection, dependability, and efficiency are just as critical to small businesses as to large enterprises but that smaller companies don't have the leverage to spend heavily in information networks and internal service groups. Progent's fundamental competitive advantage is that no IT consulting firm can equal Progent's ability to deliver the IT support your company needs whenever you require it and at a cost you can justify.

For larger businesses, Progent can provide co-sourcing support to add to the technical skills of your in-house network service personnel. This can cut costs and minimize technical risks for major projects such as application development, disaster recover/business continuity preparedness, security audits, merging datacenters, or technology migrations.

Progent can also provide the services of certified consultants to help your company to plan and implement a sensible cloud computing strategy.

Key Areas of Expertise Supported by Progent for Companies in Corona, California
Progent's national team of industry certified consultants offers assistance for all facets of information systems deployed by companies of any size. Areas supported by Progent in Corona include:

Support Delivery Options Available for Corona, California Companies
Progent offers a selection of alternatives for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, hosting, and IT management outsourcing. Progent's paradigm for delivering network support is based on the Call Center operational structure common to larger IT organizations. Progent's Contact Center Support Mechanism promotes fast response, thorough activity records, dependable follow-up, and tight expense control across a range of network support delivery options that include remote repairs, onsite help, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned support professionals can help clients to analyze and repair hardware and software issues without the expense or time loss of in-person support calls. The background of Progent's network engineers allows them to resolve most network problems quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based registration process for new customers to accommodate emergency situations and Progent charges per minute with no startup charges or minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Find out more details about Progent's remote computer support expertise.

  • On-site Service
    Progent provides on-site technical support for registered customers in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's online support engineers to give small companies the ideal combination: hands-on service professionals when you require them plus the remote help of Progent's worldwide team of IT engineers, security specialists, and business software developers. The wait time for in-person service visits is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite service. Find out more details concerning how and why to register for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are intended for small and midsize companies who require fast and reliable access to a professional Help Desk Call Center with effective phone assistance, remote troubleshooting tools, and enough technical depth for all needed problem escalation. Because small and midsize businesses typically are constrained by limited information technology budgets and can spare scant management attention for handling network support tasks, Progent's Contact Center Services could be the most efficient way to make sure that small business computer systems are always productive. Learn more details about Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent provides small businesses budget-friendly access to enterprise-class consultants who can deliver assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, network security engineering, high availability it system engineering, virtualization strategies, plus integration, programming and support for small business applications including financials, ERP and MRP, management reporting, sales automation, and office productivity packages. Progent can provide assistance with short-term projects including office moves and major software migrations, longer term initiatives like business analytics software development and support, database software development and administration support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or emergency services such as data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for mission-critical applications such as Exchange and Microsoft SQL in order to provide small and midsize businesses with greater degrees of dependability, protection, and recoverability than is possible using the type of in-house data center that is practical for the majority of small organizations. Since Progent utilizes the same facilities that host the equipment of some of the planet's largest IT organizations, Progent can save you the expense of building and managing the systems needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and revisions stay current, security and performance is constantly tracked, and systems are consistently backed up and available for complete and rapid restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small organization's production servers in an environment that not only delivers the highest degree of dependability and scalability but that is also easy for clients to transfer to another support firm or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is based on mature virtualization technologies that allow businesses with multi-vendor environments to save dramatically on the expense of hardware, infrastructure support, and IT management while achieving enterprise-class reliability and an unparalleled level of vendor alternatives. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed solution, can support the mixed- OS and non- standardized environments common with small businesses, and keeps ownership of the software in the client's hands so that migrating to a different virtual host is quick, safe, and inexpensive. This avoids becoming a prisoner of a single hosting service while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert remote support services to help organizations of any size connect their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's affordable ProSight family of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and enables fast restoration of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security vendors to provide web-based control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness either to block or recover rapidly from a ransomware incident. Progent will consult with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup/recovery system that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated collection of network technologies such as firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's CISSP-certified security consultants, CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance experts offer a business-wide perspective on system protection and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help companies meet industry standards and statutory mandates for IT data protection and incident reporting.

The breadth and depth of Progent's consulting team offer a powerful set of advantages to customers wishing to maximize the business value of their information system within a realistic budget. These advantages include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of real-world industry background, at the forefront of IT support, executing a broad variety of IT tasks for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting staff. This ensures that you get not just expert IT help, but also a consultant with field-tested approaches for fixing real-world IT problems quickly. Learn additional information about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for phone support and in-person visits per minute. As a result, you are billed exclusively for received services. Progent does not impose a higher rate for off-hours or urgent service, and Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no retainer for services provided during normal working hours. Many support firms demand substantial minimum fees or charge in increments of a quarter hour or more. Progent's small pricing granularity eliminates big invoices for fast solutions. Another benefit of granular invoicing is that you will be less inclined to permit minor issues to stay unaddressed until they grow into major problems. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Support
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or local service firms who provide scant documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation given by every staff member to every customer. The discipline of documenting and archiving support activity allows more effective support and eliminates a slew of common misfortunes such as when a service client is effectively held captive to a consultant who wonít let go of the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their scope, Progent is able to focus on offering high-value services where Progent has few competitors. Small companies who work with independent service providers or who employ internal support staffs gain when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive. Learn additional information about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Corona, California business needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Support
For fast remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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