Expert Remote Service for Corona, California Computer Networks from Certified Engineers
Small businesses have traditionally been overlooked by large network service organizations. Many small companies permit themselves to become overly reliant on individual engineers or small support organizations who don't have the bandwidth or comprehensive knowledge to respond quickly or efficiently to network emergencies. Still other small businesses resort to mass-market support firms staffed with technicians taught to provide by-the-numbers solutions to common problems but who are missing the background and versatility to handle the variety of environments and lack of standardization typical of small company IT systems.

Progent's time-tested approach to delivering low-cost and effective technical service to small businesses has made Progent among the top Microsoft IT consulting organizations in the industry. Progent has provided remote support to businesses in every state in the country and can dispatch in-person help in most zip codes.

For larger companies, Progent offers co-sourcing and project management services to reinforce the skills of your in-house IT support staff. This can save money and help meet schedules for major IT initiatives such as application design and development, business continuity planning and testing, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of accredited consultants to help your business to plan and execute a sensible cloud computing strategy.

Key Products and Technologies Serviced by Progent for Office Networks in Corona, California
Progent provides the services of certified experts for all facets of business network technology deployed in small organizations. Technologies supported by Progent's consultants include:

Service Delivery Options Available for Corona, California Companies
Progent has a variety of options for providing small companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's model for delivering computer support is built on the Help Desk operational structure common to big IT support groups. Progent's Help Desk Service Model ensures fast support, comprehensive activity documentation, consistent follow-through, and strict expense monitoring across a range of IT service delivery options that include remote troubleshooting, onsite help, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center provides emergency and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service experts can assist clients to analyze and fix network problems without the expense or time loss of travel for onsite service calls. The experience of Progent's IT consultants makes it possible to resolve the majority of network problems rapidly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-accessible registration procedure for first-time customers to address emergency network problems and Progent bills by the minute with zero sign-up fees or time minimums, so you are invoiced only for the support you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Learn additional information concerning Progent's remote network troubleshooting services.

  • Onsite Service
    Progent offers onsite computer assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite service technicians can work in tandem with Progent's online support experts to give small businesses the ideal combination: on-premises service technicians when you need them plus the remote help of Progent's worldwide staff of network consultants, security professionals, and business application programmers. The wait time for in-person service calls is typically less than one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite support. Learn more details about why to register for Progent's onsite computer service.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are intended for all businesses and local governments who require prompt and reliable access to a professional Contact Center with efficient phone support, online troubleshooting tools, and sufficient technical depth for all needed escalation. Since small and midsize businesses usually are constrained by limited IT funds and can spare scant executive attention for dealing with network support tasks, Progent's Contact Center Services could be the most efficient option to ensure that small business information systems are always productive. Read more about Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent offers small businesses affordable availability of world-class IT professionals who can provide help with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network protection consulting, non-stop network design, virtual server strategies, plus integration, programming and training for business programs including accounting, ERP and MRP, business analytics, sales automation, and office productivity suites. Progent can provide assistance with short-term projects such as office relocations and massive software upgrades, extended initiatives such as business reporting software programming and support, database software development and DBA support, and web development, continuing services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and network administration, or urgent response such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host vital applications like Exchange and SQL Server to provide small businesses with higher levels of reliability, security, and recoverability than is possible with the type of internal data center that is realistically affordable for the majority of small companies. Since Progent utilizes the same data centers that support the gear of some of the world's biggest IT companies, Progent can eliminate the expense of building and managing the infrastructure required for world-class cooling, electrical failover, and redundant Internet access. For managed application servers, Progent can also make sure that upgrades and service packs remain current, protection and efficiency is continually monitored, and systems are regularly backed up and available for complete and rapid restoration. Find out more concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for all of a small or midsize organization's servers in a setting that not only delivers the top degree of fault-tolerance and scalability but that is also convenient for customers to transfer to a different support provider or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting is structured around mature virtual server techniques that permit companies with mixed networks to benefit dramatically on the costs of capital equipment, system maintenance, and network administration while getting enterprise-class reliability and an unparalleled degree of vendor alternatives. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered package, can handle the multi- platform and loosely standardized environments typical of smaller companies, and retains ownership of the software in the customer's hands so that migrating to a different virtual host is fast, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers expert remote support services to help businesses of any size connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that combine local IT assets along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Information Assurance
Progent's affordable ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security vendors to deliver web-based management and world-class protection for all your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data. Read more about ProSight DPS managed cloud backup and recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring service.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

Special Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's CISSP-qualified security consultants, CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals can provide a business-wide view of system security and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and statutory requirements for network data security and reporting.

The breadth and size of Progent's consulting staff bring a powerful set of advantages to clients wishing to maximize the productivity of their IT system within an affordable budget. These benefits include:

  • Best Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of real-world industry background, at the front lines of IT support, performing a wide variety of IT tasks for an extensive mix of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support team. This means that you get not only expert technical help, but also a support engineer with proven methods for repairing actual network problems rapidly. Read additional information concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-site visits per minute. Consequently, you owe exclusively for delivered services. Progent does not demand a higher rate for off-hours or priority support, and Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and asks no retainer for support services provided during regular business hours. Many service firms demand large minimum payments or charge in increments of fifteen minutes or longer. Progent's small pricing granularity avoids major invoices for quick fixes. An additional advantage of by-the-minute invoicing is that clients won't be tempted to permit simple issues to stay unaddressed until they become major problems. Learn more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or local support firms who offer scant documentation or details of services done, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation given by each staff member to every customer. The discipline of documenting and archiving service activity allows more effective support and eliminates a slew of typical problems such as when a service client is effectively held captive to a consultant who wonít release the keys to the kingdom. Read more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent faces few competitors. Small companies who work with freelance service providers or who maintain internal support personnel benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, protected, and productive. Find out more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Corona, California company needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Help
For fast online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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