Introduction to Progent's Support Services for BlackBerry Technology
BlackBerry Consulting and Integration ServicesMobile connectivity to messages, address books, calendars, and web applications is a vital capability of IT networks for businesses of all sizes. RIM BlackBerry smartphones are among the most powerful devices for maintaining anywhere, anytime communications. But the infrastructure needed to support BlackBerry handhelds has become significantly more sophisticated as the demand for fault tolerance and and air-tight security has increased. Progent's BlackBerry certified consultants focus in delivering small companies enterprise-class network support and troubleshooting services that are economical and effective.

Being a Microsoft Gold certified Partner with more than a decade of experience working with MS Exchange, Progent's consultants can provide in-depth expertise for incorporating RIM BlackBerry and Microsoft products by offering services like Microsoft Exchange 2010 support and by delivering complementary services such as Lync Server 2010 deployment and MS Office Communications Server support to help control Instant Messaging and rich presence. Progent's MS SQL 2016 integration consultants and MS SQL Server 2014 experts can configure and troubleshoot your SQL database system to work optimally with BlackBerry Enterprise Server (BES), and Progent's Microsoft System Center Data Protection Manager experts can assist your company to develop backup and restore processes to guard your messaging data and minimize productivity disruption in case of a crash of your messaging solution.

Progent also maintains a large team of Cisco qualified CCIE network engineers who are accessible remotely to offer advanced assistance for architecting and troubleshooting your company's network so it accommodates your BlackBerry solution with high levels of fault tolerance, scalability, protection, and maintainability. CCIEs are recognized networking consultants who are awarded this prestigious certification only as a result of intense testing by Cisco. CCIEs are able to handle the most complicated problems associated with network planning, configuration, repair, and maintenance.

Technical Support Services for BlackBerry BES Server
BlackBerry BES Server streamlines management and maintenance of BlackBerry smartphones, providing a single solution for handling key jobs like device installation, upgrades, and deactivation and offering a strong infrastructure for data protection and fault tolerance. BlackBerry BES Server supports seamless communication between Microsoft Exchange Server, Groupwise, or Domino email platforms and BlackBerry users and supports wireless synchronization.

RIM BlackBerry Enterprise Server Integration Assistance

BlackBerry BES Server provides a variety of data protection options starting with advanced encryption of messages transmitted between a BlackBerry device and BES Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also allows great versatility in adjusting degrees of security to match the special requirements of your company's environment. Progent's BlackBerry authorized consultants can help you to select powerful security features and activate them remotely. Examples of these over-the-air selectable security features are:

  • Disable a BlackBerry device
  • Erase data from a missing or stolen device
  • Lock out Bluetooth
  • Enable built-in protection against malware

BlackBerry BES Server also offers versatility in determining how to prevent users from loading or running unsafe or prohibited applications. Progent can assist you to choose protective processes such as:

  • Specify exactly which applications are permitted on the device
  • Prevent third-party programs from using persistent storage on the smartphone
  • Select which resources third-party programs can use on the BlackBerry smartphone
  • Limit the types of access external software running on the BlackBerry device can establish
  • Block all third-party programs from being loaded or run on the BlackBerry device

Progent's Online BlackBerry-Certified Consulting Services is Quick and Economical
For companies in Corpus Christi, Texas who want quick and affordable access to a certified BlackBerry consultant, Progent provides efficient online help from a seasoned network support team who have delivered IT solutions to companies in every state in the United States. (Refer to Progent's client testimonials.)

Remote consulting services avoids travel costs and lets engineers fix problems rapidly, allowing you to reduce wasted productivity. Progent's RIM BlackBerry specialists have earned certifications in all BlackBerry solutions and offer expert help in areas such as fixing synchronization issues, setting up BlackBerry BES Server, and designing a protected, high-availability network architecture for BlackBerry users. Credentials held and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsA Progent BlackBerry Certified Support Specialist can assist your business to carry out basic technical operations such as setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters, editing user accounts, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to work with your corporate messaging software. Progent's seasoned service professionals can in addition assist your business to resolve a wide array of problems concerning synchronization, device detection, messaging consistency, web access, wireless connections, IM, workstation application configuration, and Desktop Redirector.

As a leader in providing nationwide remote support for small company IT networks, Progent offers quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your wireless support costs at a minimum and, by solving issues quickly, maximizes the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can assist you to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run critical tasks including resolving enterprise activation issues, registering and removing BlackBerry device users, setting activation passwords, configuring over-the-air program installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry consultants can also show you how to operate administration tools like the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and utilizing WiFi for activation. Also, Progent can explain the role of IT policies in the BlackBerry Enterprise environment and assist your company to select and implement appropriate security options.

Progent's certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Exchange architecture for operating in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the most recent edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, managing, monitoring, and maintaining one or several BlackBerry Enterprise Servers in an email environment powered by Microsoft Exchange. Progent's BlackBerry-certified engineer offers expertise in important areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can assist you to add and delete BlackBerry device clients on Microsoft Exchange and Active Directory, configure, track, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, archive and maintain storage groups, configure permissions, install the Mobile Data System (MDS) and IM, deploy push and pull access control lists, manage Exchange data flow, generate, update, and apply WLAN and Virtual Private Network configurations, implement SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a number of environments that can include Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the support of a BlackBerry Certified Solution Designer to assist your business to design, install, validate, repair, and produce documentation for a mobile wireless environment built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry technology include business and technology requirements analysis, system design, roll-out strategy and implementation, performance optimization, design of a fault-tolerant environment, data backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational goals and to create a wireless solution that fits within your information technology budget and supports your business plans. Progent can clarify the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network architecture's suitability to support a BlackBerry Enterprise Server, assist you to decide which management approach and physical components match your needs, and analyze your email and messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at informed decisions about alternatives for software editions, processors and storage, network architecture, and application set up.

To maximize system security, Progent's BlackBerry-certified consultant can help your company to choose and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security engineers to perform network-wide security assessment and compliance testing and suggest enhancements to accommodate your BlackBerry solution.

Call or Email Progent for Support from a RIM BlackBerry-Qualified Expert
To get in touch with Progent about consulting assistance for BlackBerry mobile wireless integration, phone 1-800-993-9400 or see Contact Progent.

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