Consulting and Technical Support Services for Research In Motion BlackBerry Technology
BlackBerry ConsultantsBlackBerry wireless PDAs from Research in Motion are among the most successful solutions for maintaining mobile access to email, calendars, web-based programs, and other vital business information. As the complexity of small company IT technology has increased, and as the demand for enterprise-class security, dependability, and disaster recovery has grown to be the norm for companies of all sizes, successful deployment and support of RIM BlackBerry technology has become more challenging. To address areas like security, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging systems and corporate databases, small organizations often turn to external consulting firms who offer expertise in BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-qualified engineers who can assist small businesses to plan, administer, and repair BlackBerry environments economically and efficiently, dispensing with the need for an internal BlackBerry solutions expert and reducing the expense and hassle of maintaining wireless work groups. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security specialists. This breadth of knowledge, combined with Progent's proven remote service delivery capabilities, gives small businesses a budget-friendly alternative for incorporating BlackBerry products productively into their information network.

Progent's consultants can assist your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Microsoft Exchange setup so that your database and messaging infrastructure function efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from previous versions of BlackBerry and Microsoft technology, set up easy-to-use administration utilities to enable you to track and support BlackBerry smartphones across your company, define security policies that make sense for your business, develop custom mobile applications, and ensure that your IT network architecture is appropriately designed to handle your BlackBerry clients. Also, Progent's business continuity consultants can help ensure that your BlackBerry information is included in your regular backup procedures so that it can be restored quickly and safely.

Technical Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines administration and support of BlackBerry devices, offering a centralized solution for controlling key jobs such as smartphone installation, upgrades, and retirement and also providing a solid infrastructure for security and fault tolerance. BlackBerry BES Server delivers seamless communication between Exchange, Novell GroupWise, or Domino email servers and BlackBerry handsets and allows over-the-air synchronization.

RIM BlackBerry BES Server Integration Support

BES Server provides a variety of data protection options starting with automatic data encryption of messages sent between a BlackBerry device and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry Enterprise Server also permits great flexibility in adjusting levels of security to meet the specific requirements of your network. Progent's BlackBerry certified consultants can assist you to choose powerful security functions and enable them wirelessly. Examples of these wirelessly configurable security settings are:

  • Disable a smartphone
  • Erase data from a missing smartphone
  • Disable Bluetooth
  • Enable built-in protection against malware

BlackBerry BES Server also provides versatility in selecting ways to keep BlackBerry users from installing or executing unsafe or unauthorized programs. Progent can assist you to choose protective processes such as:

  • Specify precisely what applications are permitted on the device
  • Prevent third-party software from using persistent storage on the smartphone
  • Select which functions third-party software can use on the smartphone
  • Restrict the kinds of access third-party programs running on the device can establish
  • Prevent all external applications from being installed or run on the smartphone

Expert RIM BlackBerry Consulting Services Available Remotely from Progent
Progent's certified BlackBerry engineers are available remotely to provide prompt assistance to companies in the Corpus Christi area or anywhere in the state of Texas. Progent's seasoned remote technical support team has helped businesses solve network problems and cut IT service costs in each state in the U.S. and established a large following of loyal clients. (See Progent's client testimonials.)

Progent can provide online assistance for a wide selection of technologies related to RIM BlackBerry products such as synchronization, configuration with Microsoft Exchange, setting up BlackBerry Enterprise Server, and improving wireless security. Major BlackBerry certifications earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
Blackberry ExpertsProgent's BlackBerry Certified Support Specialist can help you to perform common support operations including setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters and auto-signature, modifying user accounts, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate email software. Progent's certified service professionals can also help your company to resolve a wide array of problems associated with synchronization, device detection, messaging reconciliation, web browsing, mobile connectivity, Instant Messaging, desktop application configuration, and BlackBerry Desktop Redirector.

As a leader in providing countrywide remote help for small business IT networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your BlackBerry support expenses at a minimum and, by handling problems promptly, optimizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email system powered by Microsoft Exchange Server. Progent's BlackBerry engineer has expertise in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can help you to install and remove BlackBerry device clients on Exchange Server and Microsoft Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, back up and support storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, deploy access control lists, control Exchange data flow, create, edit, and apply wireless LAN and VPN configurations, set up SNMP traps for alerts, and produce reports based on SNMP results.

Progent's BlackBerry consultant can support your BlackBerry technology in a number of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, deploy, validate, troubleshoot, and produce documentation for a wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level engineering support services for BlackBerry include business and technology needs assessment, system architecture, installation strategy and execution, performance optimization, design of a fault-tolerant environment, information backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational objectives and to design a wireless solution that fits within your IT budget and supports your business strategy. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's ability to accommodate a BlackBerry Enterprise Server, help you to determine which administration approach and physical components match your requirements, and evaluate your messaging environment configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart choices concerning options for software versions, server hardware and storage, network architecture, and application set up.

To maximize system protection, Progent's BlackBerry expert can assist your company to select and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-certified security engineers to run network-wide security assessment and compliance validation and suggest enhancements to account for your BlackBerry environment.

Contact Progent to Get Support from a BlackBerry-Certified Professional
In order to get in touch with Progent about engineering support for BlackBerry wireless solutions, call 1-800-993-9400 or visit Contact Progent.

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