Introduction to Progent's Consulting Services for BlackBerry Technology
BlackBerry Consulting and Support ServicesMobile access to email, address books, schedules, and web applications is a vital feature of information systems for companies of any type. BlackBerry handhelds are some of the most powerful solutions for maintaining location-independent connectivity. But the infrastructure needed to accommodate BlackBerry handhelds has become significantly more complex as the demand for high availability and and air-tight security has heightened. Progent's BlackBerry certified consultants specialize in providing small companies enterprise-class network support and technical services that are economical and effective.

Being a Microsoft Gold certified Partner with years of background working with Microsoft Exchange, Progent can give you access to broad assistance in integrating RIM BlackBerry and Microsoft technology by offering services such as Exchange 2010 support and by providing complementary services such as Microsoft Lync Server deployment and Microsoft Office Communications Server support to manage Instant Messaging and rich presence. Progent's Microsoft SQL 2016 consultants and MS SQL Server 2014 experts can set up and troubleshoot your SQL database server to work optimally with BlackBerry Enterprise Server (BES), and Progent's Microsoft System Center Data Protection Manager experts can assist your company to design archiving and restore processes to safeguard your messaging data and minimize productivity disruption in the event of a breakdown of your messaging solution.

Progent also maintains one of the country's largest teams of Cisco qualified CCIE network engineers who are available remotely to offer expert support for designing and troubleshooting your IT network so that it supports your BlackBerry solution with enterprise levels of resilience, scalability, security, and maintainability. Cisco Certified Internetwork Experts are recognized network gurus who are awarded this top-level status only through intense testing by Cisco. CCIEs can handle even the most intractable issues surrounding network planning, integration, repair, and service.

BlackBerry BES Server Integration Services
The BlackBerry Enterprise Server gives companies a single and secure mechanism for integrating BlackBerry wireless devices into their email, groupware, and software application environment. BlackBerry BES Server allows wireless BlackBerry clients to connect to Exchange Server, Domino, or Groupwise email and to synchronize BlackBerry smartphones with workstations to achieve data consistency for collaborative programs like schedules, contact lists, tasks, IM, and custom business programs. Thanks to BlackBerry Enterprise Server (BES) support for Exchange, mobile workers with BlackBerry smartphones can have effortless connectivity with Exchange messages and to instant messaging-aware software through Microsoft Communications Server and Microsoft Lync Server integration.

BlackBerry BES Server Support

Progent's BlackBerry-qualified consultants can help you plan, install, and maintain BlackBerry Enterprise Server (BES) so that you improve the productivity of BlackBerry clients, simplify the management of a BlackBerry solution, and lower the expense of maintaining mobile workers.

Progent's Remote BlackBerry-Qualified Consulting Services is Quick and Economical
For businesses in Corpus Christi, Texas who need fast and affordable access to a qualified BlackBerry support professional, Progent offers effective remote assistance from a veteran support team who have delivered IT solutions to organizations in every state in the country. (Refer to Progent's client testimonials.)

Online consulting services avoids travel costs and enables specialists to resolve problems rapidly, so you reduce lost productivity. Progent's RIM BlackBerry consultants have been awarded certifications in the entire range of BlackBerry technologies and offer expert help in areas such as troubleshooting synchronization problems, configuring BlackBerry Enterprise Server, and designing a protected, fault-tolerant system infrastructure for BlackBerry users. Credentials earned and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingA Progent BlackBerry Certified Support Specialist can assist your business to carry out common technical operations such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters and auto-signature, modifying user accounts, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your company messaging solution. Progent's seasoned experts can also assist you to resolve a broad range of issues concerning synchronization, handset detection, email consistency, web browsing, wireless connections, Instant Messaging, PC software installation, and BlackBerry Desktop Redirector.

As a leader in providing countrywide remote help for small company IT networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's online support skills keeps your mobile support costs at a minimum and, by solving problems quickly, improves the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry expert can show you how to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures such as resolving enterprise activation issues, adding and deleting BlackBerry smartphone users, setting activation passwords, configuring over-the-air software installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also show you how to operate administration software like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and utilizing WiFi for activation. Also, Progent can explain the function of IT policies in the BlackBerry Enterprise environment and assist your company to define and implement sensible security options.

Progent's certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Exchange Server architecture for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, managing, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange Server. Progent's BlackBerry engineer offers support skills in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can show you how to install and remove BlackBerry smartphone clients on Microsoft Exchange Server and Microsoft Active Directory, set up, track, and manage BlackBerry BES Server, manage BlackBerry handhelds and client accounts, archive and support storage groups, configure permissions, install the MDS and IM, implement access control lists, control Exchange data flow, create, update, and apply WLAN and VPN configuration sets, set up SNMP traps for alerts, and generate management reports based on SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a number of settings such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent offers the services of a BlackBerry Certified Solution Designer to help your company to plan, deploy, validate, repair, and produce documentation for a wireless solution based on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class consulting support services for BlackBerry include business and network requirements analysis, solution architecture, installation strategy and implementation, performance optimization, configuration of a fault-tolerant environment, information backup and business recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional goals and to create a wireless environment that fits within your IT budget and aligns with your business strategy. Progent can explain the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, help your organization to decide which management model and hardware products meet your requirements, and analyze your email and messaging environment topology. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can make informed decisions about options for software versions, processors and storage, network architecture, and application set up.

To maximize network protection, Progent's BlackBerry consultant can assist your company to choose and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-qualified security specialists to run company-wide security assessment and compliance validation and recommend enhancements to support your BlackBerry solution.

Call or Email Progent for Assistance from a RIM BlackBerry-Qualified Specialist
If you wish to ask Progent about consulting support for BlackBerry mobile wireless integration, phone 1-800-993-9400 or visit Contact Progent.

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