Immediate Online Technical Support for Corpus Christi IT Networks
Urgent Remote Technical Support for Corpus Christi NetworksFor organizations located in Corpus Christi or anywhere in the state of Texas, Progent offers remote help for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle complex networking problems, as well as the assistance of CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional value due to the fact that they have the real-world experience and have access to the sophisticated technology needed to resolve the majority of network issues quickly. Efficient support lowers direct expenses because solutions require fewer billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company saves additionally in indirect expenses by reducing or avoiding network downtime and related costs due to business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote consulting know-how is particularly valuable for organizations that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's pricing policy for online support is designed to leverage your network support investment. Progent bills per minute for phone assistance, so you are charged only for the support that you receive. In contrast to typical remote support companies, Progent requires no startup charge or minimum payments. Progent's one-minute granularity and simple policy for billing prevent situations where fast solutions manage to turn into large tabs. Progent's skill at disposing of technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of customized technologies and proven methodologies that allow the maximum level of effectiveness for online help and repair for information networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to interface to your computer system remotely without compromising corporate security.

Progent's sophisticated technical support reporting application maintains extensive records for the service that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of services rendered to each customer by any Progent engineer. This history of problems and responses is stored as a readily accessible support database that allows Progent's online support professionals to share their experiences company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and close associations with key technology companies such as Cisco and Microsoft make available other vast technical support databases and permit fast access to vendors' internal engineering staff so Progent's online consulting specialists are able to determine optimal solutions promptly.

Online support services offered by Progent to clients in Corpus Christi and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology used by many of the world's top enterprises. The ProSight suite of network management outsourcing services covers all critical facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to deliver centralized management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their networking hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex network management activities, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding devices that require important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so any looming problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness to block or recover rapidly from a ransomware incident. Progent will work with you directly to collect information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup/recovery system that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Progent's rates for ongoing consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important fields of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are well suited for companies who don't have the budget to build and maintain an internal Help Desk but who require quick access to a reliable Call Center with professional telephone assistance plus the expertise to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Call Center is designed for larger businesses and operates as a seamless reinforcement of your existing Call Center team. Progent's Virtual Help Desk can operate as a an escalation alternative to resolve complex technical issues, or be available in overflow instances when your regular resources are overwhelmed.

    Progent's Help Desk staff of veteran information technology consultants provides your workers in Corpus Christi or anywhere in the state of Texas quick communication with a large network service resource with substantial experience offering phone help and online repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center the reputation as a significant contributor to business efficiency, and Progent's goal is to resolve instead of just track IT issues.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts Group can supply online and in-depth consulting expertise and education in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, customization, and training for popular Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's consulting, custom development, and education services, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Corpus Christi, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your business so your IT support is proactive and automated. By anticipating possible trouble spots before they evolve into full-scale emergencies, automated monitoring can minimize disruptive and costly network breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks that support a combination of platforms.
How Your Corpus Christi Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Corpus Christi or anywhere in the state of Texas, Progent's online network support specialists can deliver professional and economical IT help the instant your organization requires it. Long experience providing remote repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access technology to repair network problems quickly while eliminating the cost and lost time associated with on-premises support calls.

Even if your Corpus Christi business has a regular freelance support technician or maintains an in-house IT staff that know how to deal with typical network problems, Progentís Microsoft certified consultants can still provide an easy and transparent remote extension of your on-site resources for situations when your regular service personnel either don't have the availability or the expertise to deal with sudden system crises or especially complex integration projects.

Details of Progent's Remote Computer Support for Corpus Christi
Progent's phone support, remote troubleshooting, system security expertise, and system administration services offer offices in Corpus Christi or throughout the state of Texas unparalleled leverage for your support budget. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk Call Center support and system administration, Progent's professionals can provide your office world class IT support while allowing you to avoid the cost and hassle of maintaining a full-service in-house IT staff. Key features of Progent's online help program include:

  • Immediate Telephone Contact with Microsoft Certified Support Specialists
    Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Corpus Christi and is also ideal for customers in geographic areas of Texas that lack consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a wide array of Microsoft support tools, service information, and on-going education.

  • Per Minute Billing to Reduce Costs
    Progent offers remote help on a minute-by-minute billing plan, so you pay only for the support you receive. Progent has no minimum charge for phone support and asks for no monthly retainer for support services delivered during normal business hours. This saves you from paying big invoices for simple fixes.

  • Access to Cisco Network Infrastructure Specialists
    Progent's certified experts for Cisco can provide access to on-staff specialists who have skill in planning, implementing, and supporting networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, high-availability, and secure connectivity for fixed and mobile networking.

  • Application Specialists Team
    Progent's basic consulting offerings consist of technology integration, MS Exchange Server consulting, system security design, and Help Desk outsourcing services. Progent's Application Experts group offers world-class consulting expertise in specific business applications. Help offered by the Application Experts Team covers:
    Dynamics GP/Great Plains Support and Customization
    Microsoft Project Support
    Office 365 solutions support
    Office Excel and Office 365 Excel Consulting and VBA Programming
    Microsoft Office Word and Microsoft Office 365 Word Consulting
    BI Reporting Consulting and Training
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Solaris Integration
    Microsoft SQL Server 2016 Software Design and Microsoft SQL Server 2014 Software Programming and Debugging
    Oracle Management and Software Programming
    MySQL Management and Application Programming
    Mac Help
    Amazon MWS Programming

    By providing a full service one-stop resource for network generalists and specialists, Progent can tailor fast, inexpensive, and thorough information technology solutions that address the unique requirements of your business.

  • State of the Art Remote Connectivity Software
    Protected online access permits Progent's service professionals to see exactly what your users see. This makes it possible to produce fast fixes to issues that could otherwise demand a costly personal service call. State-of-the-art online connectivity software and expert technicians combine to enable Progent to resolve most network issues quickly and economically. Progent is an industry leader in online support and remote network monitoring.

  • Compatibility with Mainstream VPN Products
    Progent can provide safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.

  • Round-the-Clock Support for Maximum System Availability
    For offices with vital applications, Progent can provide optional 24x7 online technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure maximum system uptime.

  • Help Desk Services
    Progent's Help Desk support services are intended especially for budget-constrained companies whose clients need immediate access to a Help Desk Call Center with expert phone support and full escalation ability.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of IT experience, refined remote support tools, and familiarity with enterprise networking allow offices to avoid the limitations associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of real-world industry background, at the forefront of network service, performing a broad range of technical projects for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting staff. This ensures that you get not just expert technical skills, but also a consultant with proven methods for applying computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person visits per minute. As a result, you owe only for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services provided during normal business hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for fast fixes so you will not be tempted to allow minor problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or small service organizations who offer scant documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation transmitted by each staff member to each client. The practice of documenting and archiving service records allows more efficient support and avoids a slew of common problems such as when a service customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to provide 24x7 remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network from painful and costly availability disruptions.
How Does My Business Begin Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.















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