For small offices and new ventures in Corpus Christi or anywhere in the state of Texas, Progent's online computer support engineers can provide expert and affordable IT support the moment your business requires it. More than 10 years of delivering online tech support has led to Microsoft Gold Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to fix computer problems rapidly while eliminating the cost and lost time that comes with in-person service visits.
Even if your Corpus Christi office deals with a regular independent consultant or employs an in-house organization that can deal with the majority of network issues, Progent’s Microsoft and Cisco certified engineers offer an easy and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to address sudden network emergencies or particularly complex integration problems.
Features of Progent's Remote Network Support for Corpus Christi
Progent's phone support, remote troubleshooting, network security consulting, and network administration services offer small offices in Corpus Christi or throughout the state of Texas the greatest leverage for your IT investment. Whether you need one-time telephone help and remote troubleshooting or full-time Help Desk Call Center services and network management, Progent's professionals can deliver your office enterprise-level IT support while allowing you to avoid the cost and administration overhead of running a full-service in-house IT organization. Key features of Progent's online help services include:
Fast Phone Access to Microsoft Qualified Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to small offices in Corpus Christi and is also ideal for customers in more remote regions of Texas that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Gold Certified Partner consulting firm, Progent has the use of a wide range of Microsoft support tools, technical databases, and continuing training.
By the Minute Billing to Reduce Expenses
Progent provides remote support on a by-the-minute basis, so you are billed only for the services you use. Progent asks for no minimum charge for phone service and requires no periodic subscription fee. This keeps you from paying big bills for quick repairs.
Access to Cisco Network Design Specialists
As a Registered Partner for Cisco Systems, Progent offers the services of on-staff specialists who have skill in designing, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and secure infrastructure for local and remote networking.
Application Specialists Consulting
Progent's basic support services consist of system integration, MS Exchange expertise, network security planning, and Help Desk outsourcing support. Progent's Experts group offers in-depth consulting expertise in critical application areas. Support available from the Application Experts Group covers:
By providing a convenient one-stop source for network generalists and specialists, Progent can tailor fast, cost-effective, and thorough information technology solutions that align with the special needs of your company.
Advanced Online Access Software
Secure remote connectivity permits Progent's support professionals to see exactly what your customers see. This makes it possible to find fast solutions to issues that might otherwise demand a costly personal service call. Effective remote access software and expert engineers together allow Progent to resolve most network problems quickly and economically. Progent is a pioneer in online support and remote network tracking.
Compatibility with Leading VPN Gateways
Progent can provide safe VPN access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
24-hour Service for Maximum Network Uptime
For small businesses with vital applications, Progent offers 24x7 remote technical services. Combined with automated 24x7 server monitoring based on Microsoft's MOM platform, this offering can help ensure maximum system availability.
Help Desk Services
Progent's Help Desk outsourcing programs are intended especially for budget-constrained small companies whose workers require immediate recourse to a Help Desk service with effective telephone support and full escalation capability.
Advantages of Progent's Network Help for Small Organizations in Corpus Christi
Progent's online technical help services allow your City# small company to have the benefits of immediate, expert network support without the expense of managing a full-time IT staff. Your information system will derive greater strategic worth by being more available, productive, and secure. Benefits to your business include:
Convenient virtual extension of your on-site support resources
With most small offices in Corpus Christi and throughout Texas, nearby computer support resources, whether represented by outside consultants or a full-time IT staff, can solve typical technical issues. On the other hand, major troubles can occur when local resources are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your usual support personnel. In these situations, Progent's online service specialists give you a convenient, quick, and budget-friendly solution to supplement your regular resources and to convey valuable information to improve your ability to handle future problems locally.
Less Dependence on Individual Consultants
For IT maintenance, small offices commonly rely on individual freelance service providers. Although independent service people carry less overhead than big consulting companies and can often charge lower rates, they are often overextended, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the lack of reserve help may require your business to wait for assistance during an IT crisis. As your network grows, network downtime and trouble with critical software become more costly. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers an on-call source of reserve support experts to insure your IT system stays up and running.
Create a Solid Foundation for Seamless Growth
Small businesses typically start with an IT architecture created on a modest budget. Without a strong framework, band-aid fixes can get piled onto a shaky foundation. When a company grows, stability and expandability problems can impede the success of the business. Such poorly designed environments require proper analysis, intelligent long-term planning, and broad-based technical knowledge to evolve to a network architecture that can deliver the solid foundation to meet current business demands and simplify future expansion.
Interact with Solution Providers Instead of Technology Sellers
Small offices require advice and technical training to negotiate an ever more complicated array of product options capable of promoting business success and improving productivity. Businesses hardly need a network consultant who is motivated to sell a specific vendor's technology. IT consulting and product selling can lead to a scenario where the recommended
solution is designed around a profitable technology instead of the genuine needs of a small business. Progent eliminates these dilemmas by offering only services instead of products. This allows Progent to align IT consulting with the real needs of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, breadth of technical knowledge, refined remote support tools, and understanding of corporate IT enable small businesses to escape the pitfalls associated with excessive reliance on smaller service organizations, independent freelance consultants, or over=stretched internal resources.
Proven Methodology
Progent’s team of Microsoft and Cisco certified consultants average longer than ten years of hands-on industry background, at the front lines of IT service, executing a broad variety of technical tasks for a large mix of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This means that you get not only world-class technical skills, but also a support engineer with proven approaches for applying computer knowledge to solve actual IT problems efficiently.
Value Pricing
Progent's pricing policy is to charge for remote support and on-site visits by the minute. As a result, you are billed just for delivered support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no minimum fee and asks no monthly commitment. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's small granularity avoids big invoices for quick fixes so you won't be forced to allow less critical problems to fester.
Full Records of Delivered Services
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small support firms who provide scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by every staff member to every customer. The practice of detailing and organizing support records results in more efficient service and eliminates a variety of common problems such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Companies who work with familiar independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more robust, protected, and efficient.
Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to provide 24x7 remote monitoring services based on Microsoft Operations Manager. MOM allows your computer maintenance to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your information network from painful and expensive service losses.
How Does My Business Begin Getting Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for IT support, visit Immediate Emergency Support.
Progent’s Cisco-certified technology experts offer consulting for Cisco routers that includes configuration and maintenance services plus experienced Cisco IOS software help. Progent's services for Cisco routers include design help for redundancy, automatic failover, and redundant power for better fault tolerance and system uptime. Cisco routers for small to medium sized businesses include Cisco 800 Series Routers, Cisco 1700 Series Routers, the Cisco 1750 Modular Access Router, the Cisco 1751 Modular Access Router, the Cisco 1760 Access Router, Cisco 2500 Router, Cisco 2600 Series Routers, Cisco 3600 Routers, and Cisco 3700 Series Routers. The Cisco 800 Router Series safely connects small offices and remote telecommuters to the Internet or to the corporate network via ISDN, DSL, Ethernet or serial lines. Cisco 1700 Router Series modular access routers are built to provide a cost-effective, complete e-business platform for small and midsize businesses. They deliver flexibility and manageability to handle complicated e-business requirements, such as seamless data/voice/video/fax integration, high-performance broadband Internet access, and full-featured security solutions. Cisco 2600 Routers are a family of modular multiservice access routers for remote offices, providing flexible local area network and wide area network options, a variety security settings, and a range of high speed CPUs. The Cisco 3700 Router Series is a family of modular, multiservice connection solutions for medium and large-sized offices. With more than 70 modular interface options, the Cisco 3700 family delivers the answer for data, voice video, hybrid dial access, VPNs, and multiprotocol data routing.
Progent’s Microsoft certified professionals can offer small and mid-sized businesses advanced Microsoft SQL Server help. Microsoft SQL Server is a complete, Web-enabled database and data analysis package that enables the rapid development of advanced business programs that can give your business a competitive edge. SQL Server provides core support for XML and the ability to query over the Internet and beyond the firewall. In addition to offering consulting, support and problem solving services, Progent’s SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your IT system. Progent can also help you upgrade from earlier versions of Microsoft SQL Server to SQL Server 2005.
Progent’s business reporting consultants offer expertise in Crystal Reports, FRx, and Microsoft Access reporting tools. Progent can also help you set up the server, communications and protection infrastructure needed to maintain a state-of-the-art reporting solution. Progent’s reporting specialists can be especially helpful in helping you integrate information from various data repositories including Access, Excel, XML, OLAP, SQL and a broad range of financial tools and corporate management software.
Progent's Microsoft authorized Consultants offer several ways to help medium-size and large companies develop a cost-effective and successful in-house Computer Support Helpdesk. Progent's help desk consulting services include ROI evaluation, process analysis and enhancement, executive reporting, education of in-house staff, and documentation of procedures. Progent's Software Selection and Deployment Services help businesses sift through the various top level Help Desk software packages available and decide which packages might be too expensive, miss critical capabilities, or align badly with your company's business goals. Progent also offers short-term staffing for organizations who want to augment their internal Help Desk team for special tasks or to substitute for vacationing or indisposed workers.
New Edge is a nationwide Competitive Local Exchange Carrier source for managed data networks and last-mile Internet access. New Edge Networks offers a rich variety of data transports including New Edge DSL, SDSL, TransEdge DSL, T1, Fractional T1, Point-to-Point T1, Frame Relay over DSL, Asynchronous Transfer Mode, Private Line, and DS3. New Edge also offers VoIP technology. Progent has an agent agreement with New Edge Networks and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner with the skill to help you incorporate New Edge data services to build an enterprise-class, integrated communications network on a realistic budget.
Progent's company culture will make you a more capable consultant by improving your information technology skills and boosting the loyalty of your customers. Progent delivers this commitment by attracting the top consulting experts for you to operate with, offering a state-of-the-art system architecture, using specialized software utilities to deliver the highest level of support, and by optimizing proven operational models for finding and keeping customers.
Speakeasy is a national carrier of broadband data Voice over IP solutions. Speakeasy provides a wide range of data transports including Speakeasy DSL, ADSL, T1, and Dedicated Line services. Also, Speakeasy Business provides Voice over IP PBX solutions. Progent has an agency relationship with Speakeasy and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner with the skill to help you incorporate Speakeasy broadband services to create an enterprise-class, integrated communications infrastructure on a down-to-earth budget.
Progent's CISM-certified security consultants can help you protect your Apple Mac environment through expert support offerings such as running security tests, recovery from virus and denial of service penetrations, setting up firewalls, implementing safe remote and mobile connectivity, installing monitoring software for defense against viruses, spam, and directory harvest attacks, and creating a comprehensive security plan adapted for the specific goals of your business network.
Progent can show you how to plan an efficient Wireless LAN architecture, recommend appropriate components, and integrate wireless access points, 802.11 wireless LAN client adapters, bridges, antennas and various wireless accessories. Progent can also show you how to put together a complete wireless system security plan that is well integrated with the security plan for your overall corporate network.
