Fast Online Technical Support for Corpus Christi UNIX or Linux NetworksFor small businesses located in Corpus Christi or anywhere in the state of Texas, Progent offers help for computer systems based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has provided remote support to companies in every state in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex infrastructure problems, as well as the services of CISA and CISSP-accredited security engineers to help with advanced security design and disaster recovery planning.

Progent's online technical support engineers offer exceptional leverage due to the fact that they have the real-world experience and the advanced technology to solve the majority of information system issues quickly. Efficient support reduces direct expenses because service calls take up a smaller number of billable consulting minutes. Online help also avoids the cost of sending a consultant to your site. Your company benefits even more in indirect expenses by minimizing or eliminating network downtime and associated losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused management.

Progent's billing policy for remote help is designed to maximize the impact of your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are billed just for the services that you actually get. In contrast to typical online service companies, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and clean model for pricing avoid scenarios where quick repairs somehow end up as substantial bills. Progent's penchant for handling technical issues efficiently translates into your business spending less cash.

Progent's Online Support Tools
Over time, Progent has developed an array of optimized tools and field-proven processes that allow the highest degree of effectiveness for remote help and troubleshooting for small and midsize company computer systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology permits the engineers of Progent's remote service group to communicate with your computer system without violating corporate security.

Progent's proprietary technical support reporting system stores extensive documentation for the service that Progent's customers have been provided. Progent's staff engineers have the benefit of the specifics of assistance provided to each customer by every Progent engineer. This archive of problems and resolutions is structured as an easily accessible proprietary knowledge base that enables Progent's online technical experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and formal relationships with important industry leaders such as Cisco and Microsoft permit access to additional vast support databases and allow priority response from vendors' internal product engineers so Progent's remote service specialists can find the most efficient resolutions promptly.

Get Remote UNIX, Linux, Solaris, or Mac OS X Technical Assistance from Progent
To access Progent's remote support in Corpus Christi or anywhere in Texas or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for network support, go to Immediate Emergency Support.

Online Network Support Services Available from Progent
Progent's remote network support experts offer advanced credentials in a comprehensive array of disciplines. This wide range of capability enables Progent's consultants to manage practically any problem likely to take place in a small company network. Certifications awarded to Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.

To help customers with mixed-operating system environments, Progent also offers the support of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, Certified Information Systems Security Professional specialists, and ISSAP consultants.

Online support provided by Progent to customers in Corpus Christi and anywhere in the state of Texas include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X remote consulting services cover a wide array of computer technology including system infrastructure, email solutions, system and process security, UNIX/Linux and Windows integration, virtual server products for server hardware economization and easy administration, and transitioning from legacy systems to current MS Windows or Linux-based environments. Progent's group-based methodology for resolving technical issues enables quick escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts service expense.

    Progent's UNIX and Linux consultants can offer urgent remote help for analyzing anomalies affecting UNIX/Linux systems powered by popular derivatives of UNIX such as:

    Important Linux variants for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
    Cisco Consultants for Corpus Christi, TexasThe Cisco Certified Internetwork Expert credential is the highest recognition for networking professionals, and certifies a consultant's networking knowledge at the expert level. Cisco qualified CCIEs know how to handle the most complex issues occurring in network infrastructure design, integration, management, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or locating program updates. CCIEs offer exceptional value because their broad expertise allows them to find solutions for the most intractable problems rapidly. In common instances, less qualified service providers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Few service providers make Cisco CCIEs accessible to help small and medium sized businesses. Progent offers quick phone contact with a CCIE so your company can get immediate help for complex network problems that are lowering business productivity but are not within the experience of your local network maintenance personnel. Progent's Cisco CCIE engineers can communicate with your computer system by means of advanced remote troubleshooting tools in order to provide efficient, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's top-selling family of infrastructure devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network technology.

  • Certified MS Windows Expertise
    Microsoft Windows Expertise for Corpus Christi, TexasProgent's Microsoft-certified online service experts can provide computer problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your company the expertise of consulting professionals who can help you with a wide range of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2016 planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 monitoring and support, SharePoint Server development, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server migration, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a full range of online desktop support such as Windows 7 integration, moving to 64-bit workstation software, configuring Office 2010, and streamlining desktop configuration.

  • CISSP, ISSAP, and CISM Qualified Network Security Professionals
    CISSP Qualified Network Security Experts for Corpus Christi, TexasProgent's accredited CISM and CISSP network security consultants offer a variety of system protection solutions to enhance the defenses of your UNIX, Linux, Solaris, Mac or Windows environment against attacks or assist your company to clean up rapidly following a serious penetration. Security consulting services offered by Progent cover in depth network security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; fast cleanup after virus and worm assaults; configuring firewalls; establishing safe techniques for remote and mobile connectivity; securing your messaging system against spam and DHA attacks; and offering 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote consulting to help businesses of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that combine physical IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Special Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT projects that small companies often need. Progent's rates for ongoing development or consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important fields of information technology enables clients to execute major projects economically and on time. Progent's special remote engineering services include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for small and midsize businesses with networks based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Call Center outsourcing services are well suited for small businesses who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who require fast communication with an efficient Call Center with proficient telephone assistance as well as the in-depth expertise to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and serves as a transparent reinforcement of your existing Call Center staff. Progent's Virtual Help Desk can act as an escalation alternative for the most difficult computer system problems, or be available in hectic circumstances when your other support engineers are overwhelmed.

    Progent's Call Center consulting support can aid you in creating an efficient new Help Desk or enhancing your established one, evaluating or customizing Help Desk application software to meet the particular needs of your business, or adding temporary phone support staff to reinforce your internal Help Desk Call Center team during demanding situations like software migrations, major upgrades, or installing brand new business software.

    Progent's Help Desk Call Center staff of experienced network consultants offers your customers in Corpus Christi or anywhere in the state of Texas quick communication with an effective network service resource with substantial background delivering phone support and online troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center perception as a significant driver of business success, and Progent's goal is to resolve and not merely track network issues.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting Team offers online professional engineering expertise and education in key application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and Office Excel. For more on Progent's expertise, custom development, and education offerings for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, go to Progent's Applications Experts Group.

    Progent's Apple Mac professionals can nurture the creative facets of Apple Mac systems by offering phone-based consulting support and education in graphics, audio, and video. Progent's support professionals can provide expertise in a variety of Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific jobs such as capturing or digitizing audio or video or building an audio/video post production facility.

    Remote Network Monitoring Services
    Progent offers businesses in Corpus Christi, or anywhere in the state of Texas, remote network and server monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so that your computer maintenance is proactive and automated. By exposing looming problems before they cause downtime, remote monitoring can ward off disruptive and expensive service breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X networks, Windows environments, or environments based on multiple operating systems.

How Your Corpus Christi Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online support with UNIX/Linux, Sun Solaris, or Mac OS X environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent.

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