Urgent Online Support for Corpus Christi UNIX, Linux, or Sun Solaris SystemsFor small and midsize businesses located in Corpus Christi or anywhere in the state of Texas, Progent provides technical support for information systems powered by UNIX or Linux or for environments that include a mix of UNIX and Windows platforms. Progent has delivered online support to companies in every state in the U.S. (See Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for challenging infrastructure problems, plus the assistance of CISA and CISM-certified security engineers to help with advanced security design and business continuity planning.

Progent's online support services represent exceptional value because they are equipped with the real-world background and the advanced tools to solve the majority of network problems rapidly. This lowers direct costs because service calls take up a smaller number of billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your location. Your organization benefits additionally in incidental expenses by reducing or eliminating system downtime and associated costs stemming from business disruption, upset customers and vendors, idle workers, and distracted management.

Progent's billing policy for remote help is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you actually get. In contrast to typical online service firms, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and clean policy for billing avoid scenarios where fast fixes somehow end up as major bills. Progent's penchant for handling technical issues efficiently results in your business spending less money.

Progent's Remote Service Technologies
Over the years, Progent has refined an array of customized tools and proven processes that promote the maximum level of effectiveness for remote help and troubleshooting for small business IT systems. Progent offers secure VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access permits the engineers of Progent's remote service group to link to your company's system remotely without breaching network security.

Progent's powerful customer support database system keeps comprehensive histories describing all service that Progent's clients have received. Progent's team service personnel have access to the records of assistance delivered to each customer by any engineer. This database of anomalies and solutions is structured as a conveniently retrievable internal knowledge base that enables Progent's remote support engineers to share their experiences with the whole team to ensure that the value of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with important vendors such as Cisco and Microsoft make available other extensive support knowledge bases and permit fast response from vendors' in-house support staff with the result that Progent's remote consulting experts can determine optimal resolutions quickly.

Get Remote UNIX/Linux, Sun Solaris, or Mac OS X Technical Support from Progent
To get started with Progent's remote support in Corpus Christi or anywhere in Texas or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Emergency Support.

Online Technical Services Offered Progent
Progent's phone-based consulting engineers possess credentials in an extensive array of products and technologies. This broad scope of IT skills allows Progent's engineers to handle almost any crisis likely to crop up in a small business network. Credentials held by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To provide assistance to customers with multi-operating system environments, Progent also provides the support of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional engineers.

Online services Offered by Progent to small businesses in Corpus Christi and anywhere in the state of Texas include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X online support services cover a broad spectrum of computer technology including network infrastructure, email systems, system and operational security, UNIX and Microsoft Windows integration, virtual server products for server hardware economization and simplified management, and migration from older applications to current Windows or Linux solutions. Progent's team-based methodology for resolving technical issues enables quick escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers support expense.

    Progent's UNIX/Linux consultants can provide urgent online help for troubleshooting problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:

    Important Linux versions for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
    Cisco Infrastructure Engineers for Corpus Christi, TexasThe Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network professionals, and validates an individual's technical skills at the master level. Cisco qualified CCIEs can resolve even the most stubborn problems surrounding network design, integration, maintenance, security, and problem solving. CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network management tools and developing alternate approaches or locating program patches. Cisco CCIEs provide excellent value because their deep experience enables them to solve the most complex problems quickly. In many instances, less seasoned service providers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Few consulting providers make CCIEs available to help small and mid-size companies. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can get immediate help for complex network issues that are crippling worker productivity but are beyond the experience of your regular IT maintenance group or consultant. Progent's CCIE engineers can connect to your network by means of sophisticated remote troubleshooting tools to perform fast, secure, and affordable analysis and remediation. Progent's CCIEs offer assistance with all of Cisco's industry-leading selection of networking devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network products.

  • Certified MS Windows Experts
    Microsoft Windows Expertise for Corpus Christi, TexasProgent's Microsoft-certified online service engineers can deliver network troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can offer your organization the assistance of consulting professionals who can help your company with a wide range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange Server 2016 migration, Exchange 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint 2013 development, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server training, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a broad range of online PC desktop support services such as Windows 7 migration support, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP and ISSAP Qualified Network Security Experts
    CISSP Certified Network Security Specialists for Corpus Christi, TexasProgent's certified CISM and CISSP network security consultants offer a variety of system protection solutions to enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help you to clean up rapidly following a serious breach. Security solutions available from Progent include: in depth network security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick recuperation from malicious attacks; installing firewalls; establishing secure mechanisms for remote and mobile communication; defending your messaging infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online consulting support to help businesses of any size integrate their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that combine local IT assets as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Additional Support Services Available from Progent
Progent offers the skills of world-class online consulting experts for contract IT projects that small businesses frequently request. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these special areas of computer technology allows clients to complete major initiatives within budget and on time. Progent's special online consulting services include:
  • Call Center Services
    Progent's Help Desk Call Center service options for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Call Center outsourcing services are intended for small businesses who don't have the budget to build and maintain an internal Call Center but who want fast response from a reliable Help Desk with professional phone assistance as well as the in-depth expertise to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is intended for larger companies and serves as a seamless reinforcement of your current Helpdesk staff. Progent's Virtual Call Center can serve as an escalation alternative for the most difficult computer system challenges, or be ready in hectic circumstances when your other support engineers are too busy.

    Progent's Call Center consulting services can guide you in establishing an efficient new Call Center or revamping your existing organization, selecting or modifying Help Desk Call Center software to handle the unique requirements of your company, or adding temporary online personnel to supplement your existing Help Desk Call Center group to deal with high-demand scenarios like software transitions, major updates, or installing brand new applications.

    Progent's Call Center staff of veteran network experts provides your workers in Corpus Christi or anywhere in the state of Texas immediate contact with a large technical support resource with substantial experience delivering telephone-based help and remote troubleshooting for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's mission is to give the Call Center the reputation as a solid contributor to business success, and Progent's policy is to solve instead of simply record network problems.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Consulting Group offers remote professional engineering support and training in special application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Word, and Microsoft Excel. For more information about Progent's expertise, custom development, and education offerings for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Mac consultants can promote the artistic facets of Mac computing by offering remote help support and training in imaging, audio, and motion video. Progent's consultants can provide help in a range of Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special jobs like capturing or digitizing audio or video or establishing an audio/video production facility.

    Remote Network and Server Monitoring Support
    Progent offers businesses in Corpus Christi, or anywhere in the state of Texas, remote computer system monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so your network maintenance is proactive and automated. By detecting potential issues before they grow into full-scale emergencies, automated monitoring can minimize inconvenient and expensive network breakdowns. Progent can also use network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X networks, Windows networks, or environments that support a combination of OS platforms.

How Your Corpus Christi Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent online expertise with UNIX/Linux, Solaris, or Mac OS X environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent.

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