Urgent Online Consulting for Corpus Christi UNIX or Linux NetworksFor small and midsize businesses located in Corpus Christi or anywhere in the state of Texas, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging infrastructure problems, plus the assistance of CISA and CISM-accredited security engineers to help with advanced security architecture and disaster recovery preparedness.

Progent's remote technical support services offer exceptional leverage because they are equipped with the real-world experience and the sophisticated tools to resolve the majority of information system problems rapidly. This reduces direct costs because service calls require a smaller number of billable minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your company benefits additionally in incidental costs by minimizing or eliminating network downtime and related costs due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted management.

Progent's pricing model for online help is designed to maximize the impact of your network support dollar. Progent bills per minute for telephone-based assistance, so you are charged just for the services that you receive. Unlike typical online support companies, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing avoid situations where quick fixes manage to turn into large bills. Progent's penchant for dealing with problems efficiently translates into your company saving cash.

Progent's Online Service Tools
Over time, Progent has refined an array of optimized tools and proven processes which ensure the maximum level of effectiveness for online help and troubleshooting for small company IT systems. Progent offers secure VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology allows the experts of Progent's online support team to connect to your network remotely without violating corporate security.

Progent's proprietary customer support reporting system stores comprehensive documentation for all support that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of assistance delivered to each Progent customer by every Progent engineer. This archive of problems and responses is stored as a conveniently retrievable support database that enables Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the value of Progent's support services grows daily. Progent's high-level certifications and working associations with key technology companies such as Cisco and Microsoft permit access to other vast technical support databases and allow priority access to vendors' internal engineering staff with the result that Progent's online consulting specialists are able to come up with optimal resolutions quickly.

Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's remote support in Corpus Christi or anywhere in Texas or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, go to Immediate Emergency Support.

Phone-based Support Services Available from Progent
Progent's remote technical service professionals have certified skills in a comprehensive array of technologies. This breadth of IT skills permits Progent's engineers to tackle practically any problem that may crop up in a small or midsize business information system. Credentials earned by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.

To provide assistance to businesses with mixed-operating system networks, Progent also provides access to engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote support services provided by Progent to customers in Corpus Christi and throughout the state of Texas include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a wide array of computer technology including system architecture, messaging systems, system and operational security, UNIX/Linux and Windows integration, virtual server technologies for server hardware economization and simplified management, and migration from legacy applications to the latest Microsoft Windows or Linux environments. Progent's team-based approach to solving technical problems enables quick escalation, when required, to engineers with task-relevant expertise to handle complex situations. This expedites solutions of critical problems, reduces network downtime, and cuts service expense.

    Progent's UNIX and Linux support engineers can provide emergency online help for resolving anomalies within UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:

    Important Linux variants for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
    Cisco CCIE Engineers for Corpus Christi, TexasThe Cisco CCIE credential is the premier accreditation for network professionals, and indicates an individual's technical skills at the master level. Cisco CCIEs know how to deal with even the most stubborn issues surrounding network infrastructure planning, deployment, administration, protection, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing problems with IOS Software network management utilities and developing alternate approaches or locating program patches. CCIEs offer excellent cost-effectiveness because their broad expertise allows them to resolve even the most intractable problems rapidly. In many cases, less seasoned service providers can wrestle for hours or even days with identical problems that a CCIE can fix in a few minutes. Few consulting firms make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent can provide quick telephone access to a Cisco CCIE so your company can get timely assistance for severe network infrastructure issues that are impacting worker productivity but are outside the scope of your ordinary computer maintenance personnel. Progent's Cisco-qualified CCIE support experts can interface to your environment via state-of-the-art remote support technology to perform fast, secure, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's top-selling family of networking products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP systems, Catalyst family switches, plus VPN solutions.

  • Authorized Windows Expertise
    MS Windows Experts for Corpus Christi, TexasProgent's Microsoft-certified online service engineers can provide network problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can assist you with a broad range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint Server design, Skype for Business Server planning and deployment support, Lync Server management and Microsoft Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server migration, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online training, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a full range of online PC desktop support and troubleshooting services such as Microsoft Windows 7 migration, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining desktop configuration.

  • CISSP, ISSAP, and CISM Qualified Network Security Engineers
    CISSP Certified System Security Consultants for Corpus Christi, TexasProgent's accredited CISSP, ISSAP, and CISM network security consultants can provide a range of security services that can strengthen the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or help your company to clean up quickly following a serious penetration. Security services offered by Progent include: comprehensive security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recuperation from virus and worm assaults; setting up firewalls; building secure mechanisms for remote and mobile access; securing your messaging system from spam and directory harvest attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online support services to help organizations of any size integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that combine physical IT assets as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Additional Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for special IT projects that small businesses frequently request. Progent's charges for longer-term consulting projects are set according to the level of expertise of the consultants required. Progent's background in these important areas of information technology allows clients to execute major projects economically and on time. Progent's special remote engineering services include:
  • Help Desk Call Center Support
    Progent's Help Desk support programs for small and midsize companies with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are designed for smaller companies who lack the money or time to create an in-house Help Desk Call Center but who require fast access to an efficient Help Desk with proficient telephone support plus the in-depth expertise to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk is intended for larger companies and acts as a transparent reinforcement of your established Help Desk organization. Progent's Virtual Help Desk can operate as an escalation option to handle complex network problems, or be available in hectic instances when your regular service providers are too busy.

    Progent's Help Desk consulting expertise can guide you in building an efficient new Help Desk Call Center or revamping your established one, evaluating or modifying Help Desk software products to handle the special requirements of your business, or adding occasional online personnel to supplement your in-house Help Desk team during high-demand situations such as software migrations, major updates, or rolling out new business software.

    Progent's Call Center staff of veteran information technology professionals offers your workers in Corpus Christi or anywhere in the state of Texas instant contact with a dependable technical support group with extensive background offering telephone-based help and remote troubleshooting for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk recognition as a crucial driver of company efficiency, and Progent's target is to fix instead of merely track technical problems.

  • Applications Support: Education, Customization, and Integration
    Progent's Applications Consulting Group offers phone-based and in-depth consulting support and training in specific business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, custom programming, and training for popular Microsoft applications such as Microsoft CRM, MS Office Project, MS Office Word, and MS Excel. To read more information on Progent's consulting, custom programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Apple Mac professionals can promote the creative elements of Mac systems by providing phone-based consulting services and training in imaging, sound, and video. Progent's consultants can provide assistance in a large selection of Macintosh programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common projects like scanning or digitizing audio/video or establishing an audio/video production studio.

    Online Network Monitoring Services
    Progent can provide companies in Corpus Christi, or anywhere in the state of Texas, remote network monitoring services centered around Microsoft Operations Manager network monitoring, adapted by Progent for your business so your IT maintenance is proactive rather than reactive. By anticipating possible issues before they evolve into network outages, automated monitoring can avoid disruptive and expensive network failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or environments based on multiple OS platforms.

How Your Corpus Christi Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.















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