UNIX and Linux Phone-based Technical Support for Corpus Christi Small Business Network Systems
For small and midsize businesses in Corpus Christi or anywhere in Texas, Progent provides round-the-clock remote technical support for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a combination of UNIX and Windows technology. Progent has provided online troubleshooting to companies in every state in the United States. Progent also can furnish the consultation Cisco Systems CCIE-certified network specialists for challenging connectivity problems, as well as the services of CISA and CISM-certified security engineers to help with high-level security architecture and troubleshooting jobs.
Progent's online technical support engineers offer excellent leverage due to the fact that they have the practical background and the sophisticated technology to solve the majority of network problems quickly. This reduces immediate costs since service calls accumulate fewer billable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your organization benefits even more in indirect expenses by minimizing or eliminating system outages and related losses stemming from business discontinuity, upset clients, idle employees, and de-focused management.
Progent's billing policy for online support is designed to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you are charged exclusively for the support that you receive. In contrast to typical remote support organizations, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and simple model for pricing prevent scenarios where speedy. minor solutions somehow turn into substantial tabs. Progent's penchant for solving technical issues quickly translates into your company saving cash.
Progent's Remote Service Technologies
Over the years, Progent has fine tuned an array of customized tools and proven processes that ensure the highest level of efficiency for remote engineering help and repair for small and midsize business IT networks. Progent offers protected VPN support for gateways from multiple leading vendors including Microsoft, Cisco Systems, Netscreen and Checkpoint. Protected VPN connectivity allows the engineers of Progent's remote service group to interface to your system remotely without breaching system security.
Progent's highly evolved technical support reporting application maintains comprehensive documentation for all service that Progent's customers have received. Progent's staff engineers have access to the specifics of all help provided to every client by any engineer. This archive of trouble tickets and solutions is structured as a quickly accessible proprietary knowledge base that allows Progent's online support experts to share their experiences company-wide to ensure that the quality of Progent's support grows over time. Progent's advanced certifications and close relationships with key vendors including Cisco and Microsoft permit access to additional extensive support databases as well as to vendors' in-house engineering staff so that Progent's remote consulting specialists can come up with optimal resolutions in the least time.
Start Receiving Online UNIX, Linux, Solaris, or Mac OS X Network Support. Assistance from Progent
To get started with Progent's phone services in Corpus Christi or anywhere in Texas or to learn more about Progent's phone support programs, call Progent at 888-412-5546 or send email to information@progent.com. If your company has a critical need for IT support, go to Immediate Emergency Support.
Online Technical Services Offered Progent
Progent's phone-based network support professionals have credentials in a comprehensive set of technologies. This broad scope of capability enables Progent's engineers to resolve almost any crisis that may occur in a small or midsize business network. Certificates earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Cisco Systems credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.
Remote services Offered by Progent to small businesses in Corpus Christi and anywhere in the state of Texas include:
UNIX/Linux, Solaris, and Apple Mac OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple Mac OS X online support services address a wide array of computer technology including network architecture, email systems, network and process security, UNIX/Linux and Windows integration, VMware products for server hardware consolidation and simplified administration, and migration from older systems to MS Windows or Linux environments. Progent's team-oriented approach to resolving network problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent online assistance troubleshooting problems affecting UNIX/Linux networks powered by leading variants of UNIX such as:
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure professionals, and validates a consultant's technical knowledge at the expert level. Cisco qualified CCIEs know how to resolve even the most intractable challenges occurring in network infrastructure design, deployment, administration, protection, and repair. Cisco CCIEs work closely with Cisco System's internal support staff in isolating problems with IOS network administration tools and developing workarounds or identifying software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their broad experience enables them to solve even the most difficult problems quickly. In common cases, less experienced engineers can struggle for hours or days with the same tasks that a CCIE can dispose of in a few minutes.
Few support organizations make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent offers fast telephone access to a Cisco Systems authorized CCIE so your company can get immediate support for complex network infrastructure problems that are lowering worker efficiency but are beyond the comfort zone of your regular computer support providers. Progent's CCIE support experts can tie into your computer system using state-of-the-art on-line troubleshooting tools in order to provide efficient, safe, and affordable diagnosis and repair.
Progent's CCIEs have consulting for the entire range of Cisco's top-selling selection of connectivity devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Expertise Progent's Microsoft-certified remote support professionals can deliver computer troubleshooting and IT help for all Microsoft server and business application products. Progent is a Microsoft Gold Partner network support company and can offer your company the expertise of support engineers who can show you how to configure, maintain and manage the entire suite of MS Servers including Windows 2003 Server, Microsoft SQL Server, Microsoft ISA Server 2006, Biztalk Server, Microsoft Commerce Server, Content Management Server, Microsoft SBS 2003, Microsoft Exchange Server 2007, Microsoft Application Center, Microsoft SharePoint Services, Project Server, and System Center Operations Manager 2007 and 2005.
CISSP and ISSAP Certified Network Security Consultants Progent's certified CISSP, ISSAP, and CISM network security consultants offer a range of security services to enhance the protection of your UNIX, Linux, Solaris, Mac or Windows environment against internal or external threats or assist your company to recuperate quicky following a damaging breach. Security services offered by Progent include: thorough network security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick cleanup after malicious assaults; integrating firewalls; establishing secure techniques for remote and mobile communication; protecting your email infrastructure against spam and DHA attacks; and setting up 24x7 network monitoring.
Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology projects that small businesses often request. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's special online consulting services include:
Call Center Services
Progent's Call Center service offerings for small organizations with networks based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are intended for small organizations who don't have the budget to support an internal Help Desk Call Center but who need fast access to a reliable Call Center with proficient phone assistance plus the expertise to escalate the most challenging tasks to advanced engineers.
Progent’s Virtual Call Center is designed for larger companies and serves as a transparent extension of your current Help Desk organization. Progent's Virtual Help Desk can operate as a an escalation resource to handle the toughest technical issues, or be ready in overflow instances when your ordinary support engineers are overwhelmed.
Progent's Help Desk consulting support can support you in establishing an effective new Call Center or enhancing your current organization, evaluating or enhancing Help Desk application software to handle the unique demands of your corporation, or adding temporary phone support staff to supplement your in-house Call Center resources to deal with unusually busy situations such as software migrations, mass upgrades, or installing new business software.
Progent's Help Desk Call Center team of experienced information technology experts offers your clients in Corpus Christi or anywhere in the state of Texas rapid access to a reliable technical support group with extensive background delivering telephone-based consulting and online repair service for IT systems based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco Systems, or Microsoft products. Progent's concentration is to give the Help Desk Call Center the reputation as a significant enabler of business performance, and Progent's intent is to resolve instead of simply track technical issues.
Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts staff provides online advanced engineering expertise and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for familiar Microsoft business applications including Microsoft CRM, MS Office Project, MS Word, and Office Excel. To learn additional information concerning Progent's consulting, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac experts can promote the artistic components of Mac computing by offering phone-based help support and education in graphics, audio, and motion video. Progent's consultants can provide help in a large selection of Macintosh creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special jobs such as capturing or digitizing audio/video or establishing an audio/video production lab.
Online Network and Server Monitoring Support
Progent can provide companies in Corpus Christi, or anywhere in the state of Texas, online network monitoring support powered by MS Operations Manage (MOM), adapted by Progent to suit your business so your network support is proactive rather than reactive. By detecting possible trouble spots before they grow into full-scale emergencies, automated monitoring can minimize stressful and expensive network crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows networks, or networks based on a combination of platforms.
How Your Corpus Christi Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency online help with UNIX/Linux, Solaris, or Apple Mac computer systems, visit Progent's Emergency Remote Support, call 1-800-993-9400, or email information@progent.com.
Broadwing is the first telecom company to complete an all-optically switched backbone network offering low latency and maximum performance. Broadwing Communications offers a rich variety of data services including Broadwing T1, Point-to-Point T1, DS3, DSL, Frame Relay over DSL, and ATM. Broadwing Communications also offers VoIP solutions plus switched voice services. Progent has an agency agreement with Broadwing and is a Microsoft Gold Certified Partner and a Cisco Systems Partner with the expertise to show you how to incorporate Broadwing data and voice services to create a world-class, integrated communications solution on a small-business budget.
Progent’s consultants offer experience in multiple technologies relevant to mobile networking such as system infrastructure, Activesync, wireless protection, mobile email, Windows Mobile 2003. PDA integration, Research in Motion Blackberry, and mobile software programming. Progent's certified professionals can save your organization time and expense by using their wireless expertise to show you how to select and integrate wireless networking solutions that fit the needs of your company. Progent can also tune your IT infrastructure so that wireless data devices perform more reliably.
Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or medium sized company integrate and maintain Cisco’s security and Virtual Private Network technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are simple to manage and provide the flexibility to evolve with your 1:25 PM 6/28/2006changing business needs. Progent’s Cisco-qualified network consultants support Cisco’s comprehensive line of products targeted at preventing data pilfering, virus and worm outbreaks, Denial of Service attacks, and other threats to your network. Progent can show you how to deploy Cisco products to get secure connectivity, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to establish a centralized client access control foundation for user certification, authorization, and accounting from a graphical Web interface.
Progent delivers the help of Microsoft and Cisco-qualified IT support professionals to offer clients affordable ways to help companies optimize the value of Microsoft and Cisco technology. For environments that span from remote offices to large enterprises, Progent's network engineers can show you how to enhance your network's e-mail infrastructure, protection, reliability, throughput, and IT management.
ISA 2006 is a multi-functional gateway that provides a fully integrated application layer firewall, virtual private network (VPN), and web caching platform for protecting the Internet-facing networks of any organization against a wide range of attacks. Progent's Microsoft ISA Server 2006 experts can help you design, cost-justify, pilot, implement, customize and manage the any edition of ISA Server on your information system.
Progent's Microsoft-certified support staff offers network help and IT expertise for Microsoft Operations Manager and for the expanding line of Application Management Packs that bring the power of MOM to a wide range of vital services. Progent supports MOM 2005 and Microsoft Operations Manager 2000 to give small to mid-size information networks ultra-high reliability, protection and performance. Progent can show you how to benefit from Microsoft Operations Manager by providing requirements assessment, deployment, setup, customization, technical support, Help Desk support, security planning, and management. With more than five years of background with the NetIQ technology upon which Microsoft Operations Manager is built, Progent's network consulting professionals can offer small companies enterprise-class expertise with MOM.
Progent’s Microsoft-certified experts offer small and medium sized companies IT consulting, maintenance, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for efficiently connecting people, groups and data. SharePoint Portal Server offers a common location for your employees or clients to access, manage, distribute and interact with relevant data, files, and applications and to communicate with other people. It enables quicker and better decisions, more effective access across teams and more streamlined business processes. The primary goal of SharePoint Server is to gather together, in a relevant way, all of the many sources of information available within and outside an organization. Windows SharePoint Services connect employees, clients, workgroups and projects with the information they’ve created in a manner that makes data easy to locate, retrieve and apply.
E-Mail Guard is a comprehensive solution for blocking spam and viruses. E-Mail Guard addresses the protection and administration of corporate email by providing continually improved spam and virus filtering, policy administration, content testing, and protection against email-based directory harvesting and DoS attacks. E-Mail Guard also features monitoring, administration and reporting tools plus outbound email filtering to let you fix your e-mail environment and specify and regulate company email policy.
Progent's Cisco-authorized network engineers can help you create an affordable, 24x7 Internet configuration architecture that can achieve 24x7 Internet connectivity via a broad range of high availability Internet access technologies including non-stop BGP, automatic fail-over, and multiple Internet Service Providers. Progent can provide Cisco Certified Internetwork Expert engineers to show you how to utilize the latest techniques for fault tolerant Internet connections to create an affordable, completely redundant Internet interface with automatic failover and other capabilities to create non-stop Internet access.
Progent’s data center IT services are intended for businesses with equipment housed at IDCs or data center collocation hosting sites and requiring on-demand in-person assistance at the collocation site plus off-site help from Microsoft and Cisco qualified experts. Progent provides a full array of data center and IDC and collocation consulting services including network topology evaluation, Windows and Linux server integration and support, tech support for server and communications infrastructure, design and deployment of fault tolerant configurations, defining and implementing layered security structures, firewall configuration and troubleshooting, designing load balancing environments, and planning fault tolerant server and storage clustering systems.
Microsoft Solutions Framework Project Methodology Consulting Service Computer Network Firms
Progent’s team of Microsoft and Cisco qualified experts average more than ten years of hands-on professional experience, at the front lines of IT service, performing a broad variety of technical projects for a large array of clients. Every Progent support professional shares a refined collection of personal best practices that are incorporated into shared best practices training that Progent instills in its support personnel. This ensures that you get not just world-class technical capability, but also a support engineer with field-tested approaches for using computer knowledge to resolve real-world network problems rapidly.
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small service firms who provide minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports transmitted by each staff member to each customer. The discipline of documenting and archiving support records allows more effective service and eliminates a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Progent's Microsoft authorized Consultants provide several service programs to help medium-size and large organizations develop a cost-effective and productive in-house Computer Support Help Desk Call Center. Progent's consulting services include ROI evaluation, process analysis and improvement, executive reporting, education of in-house personnel, and documentation of processes. Progent's Software Selection and Integration Support Services help businesses analyze the various high-quality Help Desk software packages available and decide which packages might be excessively expensive, miss critical capabilities, or align poorly with your organization's business goals. Progent also offers short-term staffing for companies who want to augment their internal Help Desk team for occasional tasks or to substitute for vacationing or indisposed workers.
For small and midsize businesses in Corpus Christi or anywhere in Texas, Progent provides round-the-clock remote technical support for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a combination of UNIX and Windows technology. Progent has provided online troubleshooting to companies in every state in the United States. Progent also can furnish the consultation Cisco Systems CCIE-certified network specialists for challenging connectivity problems, as well as the services of CISA and CISM-certified security engineers to help with high-level security architecture and troubleshooting jobs.
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure professionals, and validates a consultant's technical knowledge at the expert level. Cisco qualified CCIEs know how to resolve even the most intractable challenges occurring in network infrastructure design, deployment, administration, protection, and repair. Cisco CCIEs work closely with Cisco System's internal support staff in isolating problems with IOS network administration tools and developing workarounds or identifying software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their broad experience enables them to solve even the most difficult problems quickly. In common cases, less experienced engineers can struggle for hours or days with the same tasks that a CCIE can dispose of in a few minutes.
Progent's Microsoft-certified remote support professionals can deliver computer troubleshooting and IT help for all Microsoft server and business application products. Progent is a 
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a range of security services to enhance the protection of your UNIX, Linux, Solaris, Mac or Windows environment against internal or external threats or assist your company to recuperate quicky following a damaging breach. Security services offered by Progent include: thorough network security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick cleanup after malicious assaults; integrating firewalls; establishing secure techniques for remote and mobile communication; protecting your email infrastructure against spam and DHA attacks; and setting up 24x7 network monitoring.
