Urgent Online Help for Corpus Christi UNIX, Linux, or Solaris SystemsFor small and midsize companies in Corpus Christi or anywhere in the state of Texas, Progent offers help for networks powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to companies in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, as well as the services of CISA and CISM-accredited security consultants to handle high-level security design and disaster recovery planning.

Progent's remote support engineers offer exceptional leverage due to the fact that they are equipped with the practical experience and the sophisticated tools to resolve most information system issues rapidly. This reduces immediate costs because solutions require fewer billable minutes. Remote support also avoids the expense of sending a consultant to your location. Your company saves additionally in indirect costs by reducing or avoiding system downtime and related costs stemming from business disruption, upset customers and vendors, unproductive workers, and distracted management.

Progent's pricing model for remote support is structured to get the most out of your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the support that you receive. In contrast to many remote service organizations, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean model for billing save you from situations where quick repairs manage to end up as substantial invoices. Progent's skill at handling technical issues efficiently translates into your business saving money.

Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned an array of customized technologies and field-tested methodologies which allow the maximum degree of efficiency for remote engineering help and troubleshooting for small business computer systems. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN connectivity permits the engineers of Progent's remote service group to link to your company's environment remotely without compromising system security.

Progent's powerful technical support database system includes thorough documentation of the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of services rendered to each customer by every consultant. This history of trouble tickets and resolutions is stored as an easily searchable proprietary knowledge base that allows Progent's remote support engineers to share their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's advanced certifications and close associations with key vendors including Cisco and Microsoft make available other vast technical support databases and allow fast response from manufacturers' in-house engineering staff with the result that Progent's remote consulting experts can find the best solutions in the least time.

Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote services in Corpus Christi or anywhere in Texas or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT help, visit Immediate Emergency Support.

Online Support Services Provided by Progent
Progent's phone-based technical service engineers offer credentials in an extensive set of disciplines. This broad scope of capability permits Progent's engineers to handle almost any crisis likely to occur in a small or midsize company information system. Certificates held by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.

To provide assistance to clients with mixed-operating system environments, Progent also offers the skills of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.

Remote services provided by Progent to companies in Corpus Christi and throughout the state of Texas include:

  • UNIX, Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a broad array of information technology such as network architecture, messaging systems, network and operational security, UNIX and Windows coexistence, virtual server products for server consolidation and simplified administration, and transitioning from legacy systems to the latest MS Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This accelerates repair of critical problems, reduces network downtime, and cuts support costs.

    Progent's UNIX/Linux support engineers can offer urgent remote help for diagnosing problems affecting UNIX/Linux networks based on popular variants of UNIX including:

    Major Linux platforms for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco Infrastructure Consultants for Corpus Christi, TexasThe Cisco CCIE credential is the premier accreditation for network infrastructure engineers, and validates a consultant's network technology skills at the master level. CCIEs can handle the most stubborn challenges surrounding network design, installation, administration, protection, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS Software network management tools and developing workarounds or locating program updates. CCIEs offer excellent value because their broad expertise permits them to resolve the most intractable problems rapidly. In many instances, less qualified service providers can struggle for hours or even days with identical problems that a Cisco CCIE can dispose of in a few minutes. Few consulting providers make CCIEs accessible to support small and mid-size companies. Progent offers fast telephone access to a Cisco authorized CCIE so your company can get timely assistance for severe network infrastructure problems that are crippling business productivity but are not within the scope of your ordinary network support providers. Progent's Cisco-qualified CCIE support experts can connect to your environment by means of the latest remote support tools in order to provide efficient, safe, and economical diagnosis and remediation. Progent's CCIEs offer expertise in the entire range of Cisco's top-selling family of networking appliances including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.

  • Certified Windows Support
    Windows Experts for Corpus Christi, TexasProgent's Microsoft-certified online support experts can provide computer troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of support engineers who can help your company with a wide variety of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 management, SharePoint Server development, Skype for Business migration consulting, Lync Server 2013 integration and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server training, Small Business Server support, and Windows Essentials migration and cloud integration.

    Progent also offers a broad range of online PC desktop support and troubleshooting services including Microsoft Windows 7 migration support, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining workstation deployment.

  • CISM and CISSP Certified System Security Professionals
    CISSP Certified Network Security Professionals for Corpus Christi, TexasProgent's certified CISM and CISSP network security consultants can provide a range of security services that can bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against assaults or help your business to recuperate rapidly following a serious breach. Security solutions available from Progent cover in depth network security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; quick cleanup after malicious attacks; integrating firewalls; designing secure mechanisms for off-site and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote consulting services to help businesses of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Special Support Services Available from Progent
Progent offers the services of world-class remote consulting experts for contract IT projects that small businesses often request. Progent's rates for longer-term development or consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these special fields of computer technology enables customers to execute major projects economically and on schedule. Progent's special online engineering services include:
  • Call Center Expertise
    Progent's Help Desk support programs for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for smaller businesses who lack the money or time to assemble and manage an in-house Help Desk but who want fast communication with an effective Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for larger companies and serves as a transparent addition to your existing Helpdesk staff. Progent's Virtual Help Desk Call Center can serve as an escalation resource to resolve the most difficult computer system issues, or be ready in overflow instances when your other resources are overwhelmed.

    Progent's Call Center consulting services can aid you in creating an efficient new Help Desk Call Center or enhancing your current organization, selecting or enhancing Help Desk application software to address the unique needs of your company, or providing occasional phone support staff to work with your existing Help Desk resources to handle high-demand events such as software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of experienced network experts offers your workers in Corpus Christi or anywhere in the state of Texas immediate contact with a dependable support resource with years of background offering telephone-based consulting and online repair service for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center perception as a significant driver of company performance, and Progent's aim is to resolve rather than just report network issues.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Experts staff can supply online advanced engineering expertise and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for popular Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and Microsoft Excel. For additional information about Progent's expertise, customization, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

    Progent's Apple Mac experts can nurture the imaginative components of Mac environments by delivering remote help support and education in imaging, sound, and motion video. Progent's support professionals can provide expertise in a variety of Apple Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific projects such as capturing or digitizing audio or video or integrating an audio/video production lab.

    Remote Network and Server Monitoring Support
    Progent can provide companies in Corpus Christi, or anywhere in the state of Texas, remote computer system monitoring services centered around MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so that your computer maintenance is proactive rather than reactive. By spotting looming trouble spots before they result in full-scale emergencies, remote monitoring can head off disruptive and expensive network crises. Progent can also assist with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or networks based on multiple platforms.

How Your Corpus Christi Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote assistance with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent.

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