Even if your Corpus Christi office has a regular independent consultant or employs an in-house organization that know how to deal with common network issues, Progent’s Microsoft certified engineers offer a convenient and seamless virtual extension of your local resources in cases when your regular IT support personnel either lack the time or the experience to resolve sudden system crises or especially challenging integration projects.

Details of Progent's Remote Network Support for Corpus Christi
Progent's online support, Internet-based repair, system security consulting, and network administration services give small companies in Corpus Christi or throughout the state of Texas the greatest leverage for your support budget. Whether you need occasional phone support and Internet-based network repair or ongoing Help Desk Call Center services and system administration, Progent's experts can provide your office enterprise-level IT support while allowing you to eliminate the expense and administration overhead of maintaining a large in-house IT organization. Key features of Progent's online help program include:

• Immediate Telephone Access to Microsoft Certified Professionals
  Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to small companies in Corpus Christi and is also ideal for customers in more remote areas of Texas that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Gold Partner consulting company, Progent has access to a wide selection of Microsoft support utilities, technical databases, and on-going education.

• By the Minute Rates to Reduce Costs
  Progent provides online support on a by-the-minute billing plan, so you are billed only for the support you receive. Progent has no minimum charge for phone help and imposes no periodic retainer. This protects you from paying big bills for simple repairs.

• Access to Cisco Certified Network Architecture Specialists
  As a Certified Partner for Cisco, Progent offers the services of authorized professionals who have experience in designing, deploying, and supporting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and secure connectivity for fixed and mobile networking.

• Application Experts Team
  Progent's core support offerings include system integration, MS Exchange expertise, system security design, and Help Desk Call Center services. Progent's Application Experts Team offers world-class consulting expertise in specific application areas. Support offered by the Application Experts Team covers:
  • Great Plains Software Support and Programming
  • Microsoft CRM Consulting
  • Microsoft Project Support
  • MS Office Excel Programming
  • Microsoft Office Help
  • Crystal Reports, Microsoft Access, and FRx Consulting
  • UNIX, Linux and Solaris Help
  • Apple Mac Consulting
  By offering a convenient one-stop resource for network generalists and specialists, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that fit the specific requirements of your company.

• State of the Art Remote Connectivity Tools
  Protected remote access allows Progent's service experts to observe exactly what your customers see. This makes it possible to find quick fixes to problems that might otherwise require a costly onsite visit. Cutting-edge remote access tools and experienced technicians combine to allow Progent to resolve most network issues rapidly and economically. Progent is an industry leader in online troubleshooting and remote network monitoring.

• Support for Popular VPN Gateways
  Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.

• Round-the-Clock Support for Maximum Network Uptime
  For small businesses with vital applications, Progent offers round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft's MOM platform, this service can help ensure maximum network uptime.

• Help Desk Outsourcing
  Progent's Help Desk Call Center programs are intended specifically for budget-conscious small businesses whose clients require instant recourse to a Help Desk service with effective phone support and full escalation capability.

Benefits of Progent's IT Support for Small Offices in Corpus Christi
Progent's remote support services enable your City# small business to experience the benefits of timely, world-class network support without the expense of managing an in-house IT staff. Your information system will derive greater strategic worth by becoming more available, efficient, and protected. Benefits to your company include:

• Seamless remote extension of your on-site IT resources
  For most small offices in Corpus Christi or anywhere in Texas, nearby network service providers, whether represented by freelance consultants or an internal maintenance staff, can solve the majority of network issues. On the other hand, serious problems sometimes strike when your regular support personnel are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your usual support technicians. In these cases, Progent's on-call service experts provide an easy, quick, and budget-friendly solution to augment your regular help and to convey valuable information to improve your capability to handle future problems in-house.

• Reduced Dependence on Individual Consultants
  For IT maintenance, small businesses commonly rely on individual freelance service providers. Although independent consultants carry less overhead than big service organizations and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the absence of reserve help may force your company to go without assistance during an IT crisis. As your network expands, system unavailability and problems with critical software are more costly. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides a ready source of backup support expertise to make sure your IT system is always up and running.

• Create a Scalable Basis for Smooth Expansion
  Small businesses often begin with an IT system implemented on a modest budget. Lacking a strong framework, band-aid repairs can get thrown on top of a shaky foundation. As a company grows, reliability and scalability issues can hinder the success of the business. Such badly built environments need careful assessment, intelligent strategic planning, and broad-based technical expertise to upgrade to a system infrastructure that can offer the stable foundation to handle current business demands and ease future expansion.

• Work with Problem Solvers Instead of Product Resellers
  Small businesses require advice and technical education to navigate through an increasingly complicated array of technology options capable of accelerating business growth and enhancing efficiency. Businesses do not need a computer consultant who is attempting to earn a commission on a specific vendor's technology. IT consulting and product sales can result in a situation where the proposed solution is designed around a predetermined technology rather than the genuine needs of a small business. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to match technical consulting with the best interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, breadth of IT background, fine tuned support software, and familiarity with enterprise networking allow small businesses to escape the limitations of exclusive reliance on smaller consulting firms, individual freelance service providers, or limited internal IT help.

Progent stands out by offering:

• Certified Expertise in Microsoft's Entire Family of Servers
  Progent can provide in-depth expertise for Microsoft’s leading server platforms with services such as Windows 2003 help, Microsoft Windows 2000 migration, Windows NT Server upgrades, Exchange Server 2003 integration, Exchange Server 5.5 and Microsoft Exchange Server 2000 upgrades, and SQL Server 2005 integration.

• Proven Methodology
  Progent’s team of Microsoft and Cisco qualified consultants average longer than a decade of real-world professional background, at the front lines of IT support, performing a broad variety of IT tasks for an extensive mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class technical help, but also a support engineer with field-tested methods for applying computer knowledge to repair real-world network problems quickly.

• Value Pricing
  Progent's pricing model is to bill for phone service and in-person visits by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in regions where Progent provides on-site service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no retainer. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you won't be forced to allow simple problems to fester.

• Complete Documentation of Delivered Services
  Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or small support organizations who provide minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation transmitted by each staff member to each customer. The discipline of detailing and organizing support records results in more effective support and avoids a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who won’t release vital service information.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their comfort zone, Progent can focus on delivering high-value skills where Progent has little competition. Companies who work with familiar freelance consultants or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, secure, and productive.

• Remote Network Monitoring with Microsoft MOM
  Progent is one of the only IT service companies to offer round-the-clock remote tracking services based on Microsoft Operations Manager. MOM causes your computer support to be proactive rather than reactive. By revealing possible issues before they cause lost productivity, network monitoring can keep your information network from painful and costly service disruptions.

How Does Our Company Start Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network help, go to Immediate Emergency Support.