Fast and Affordable Online Troubleshooting for Corpus Christi Computer Networks
Urgent Remote Technical Support for Corpus Christi SystemsFor businesses located in Corpus Christi or anywhere in Texas, Progent offers online support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with complex networking problems, plus the assistance of CISSP-qualified cybersecurity experts to help with high-level security architecture and troubleshooting jobs.

Progent's remote support engineers offer exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced tools required to solve the majority of information system issues rapidly. This lowers immediate expenses since service calls require minimal chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your company saves additionally with incidental expenses by minimizing or avoiding network outages and related costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online technical support expertise is especially important for businesses that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's pricing model for remote help is designed to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced only for the support that you receive. Unlike typical online support organizations, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and clean policy for pricing avoid situations where fast repairs manage to end up as major tabs. Progent's penchant for solving problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of optimized technologies and field-tested methodologies which ensure the highest degree of effectiveness for online engineering help and repair for information systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's Technical Response Center to connect to your environment remotely without compromising network security.

Progent's proven customer support database application includes thorough documentation for all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the details of all help provided to every customer by any Progent engineer. This database of issues and solutions is structured as an easily retrievable internal knowledge base that allows Progent's online technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's extensive list of certifications and working relationships with important vendors including Cisco and Microsoft make available additional massive technical support knowledge bases and permit fast response from manufacturers' internal support staff with the result that Progent's online consulting specialists can arrive at the most efficient resolutions quickly.

Remote technical support services available from Progent to companies in Corpus Christi and throughout the state of Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price managed services intended to enable small and mid-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's top corporations. Progent's ProSight line of outsourced network management services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to provide web-based management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious management processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that any looming problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability to stop or recover rapidly after a ransomware attack. Progent will work with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT programs. Billing charges for ongoing consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these important fields of information technology allows customers to complete major projects economically and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are well suited for organizations who lack the resources to assemble and manage an in-house Help Desk but who require quick access to a reliable Call Center with professional phone assistance as well as the expertise to escalate complex tasks to high-level consultants.

    Progent's Call Center consulting expertise can assist you in creating an effective new Help Desk Call Center or enhancing your current one, identifying or customizing Help Desk Call Center software products to meet the special requirements of your company, or providing occasional phone support staff to work with your internal Help Desk Call Center resources to deal with high-demand situations such as software migrations, major updates, or installing new business software.

    Progent's Help Desk team of veteran information technology consultants provides your workers in Corpus Christi or anywhere in the state of Texas instant access to an efficient network service group with years of background offering telephone-based help and remote troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center the reputation as a crucial driver of business efficiency, and Progent's aim is to resolve and not simply document network problems.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts Team provides online professional consulting expertise and education in specific business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and education for Microsoft business applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To read more about Progent's consulting, custom programming, and training services, refer to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Corpus Christi, or anywhere in the state of Texas, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your business so your network support is proactive and automated. By exposing possible issues before they cause network outages, proactive monitoring can avoid stressful and costly service failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that support a mix of operating systems.
How Your Corpus Christi Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online help with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in Corpus Christi or anywhere in the state of Texas, Progent's phone-based computer support specialists can deliver professional and affordable IT support the instant your business needs it. Long experience providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to solve IT problems quickly while avoiding the expense and lost productivity associated with on-site support calls.

Even if your Corpus Christi organization works with a regular freelance consultant or maintains an in-house IT staff that can handle the majority of network issues, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the availability or the expertise to handle sudden system emergencies or especially tough integration projects.

Advantages of Progent's Network Help for Organizations in Corpus Christi
Progent's online network troubleshooting services enable your Corpus Christi business to realize the advantages of immediate, enterprise-grade network support without the cost of maintaining a full-time IT organization. Your information system will derive greater business worth by being more reliable, productive, and protected. Advantages to your company include:

  • Convenient virtual extension of your local support resources
    For most offices in Corpus Christi and throughout Texas, local computer service resources, whether represented by freelance consultants or an internal IT staff, can resolve typical technical problems. On the other hand, major troubles might spring up when your regular support personnel are too busy or absent, and some problems may stem from IT products that is unfamiliar to your local support technicians. In these situations, Progent's on-call service experts give you an easy, fast, and economical way to augment your regular help and to convey useful information to improve your capability to deal with downstream issues locally.

  • Less Reliance on Freelance Service Providers
    For network support, smaller organizations commonly depend on individual freelance consultants. While independent service people carry less overhead than big support organizations and can often charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another client, ill, on vacation, or in training, the absence of fallback help may require your company to go without assistance during an IT crisis. As your company grows, network downtime and problems with vital software are more costly. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a ready source of backup service experts to make sure your IT system stays available.

  • Build a Scalable Basis for Smooth Growth
    Organizations typically start with an IT system created on a shoestring budget. Lacking a robust framework, slap-dash repairs can get thrown onto a shaky foundation. As a company grows, stability and expandability issues can hinder the success of the business. Such badly built environments need proper analysis, smart long-term planning, and extensive technical knowledge to evolve to a network architecture that can deliver the solid foundation to meet critical business demands and ease future expansion.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller offices need guidance and technical training to negotiate an increasingly complex maze of technology alternatives capable of accelerating business growth and improving efficiency. These companies do not need a computer consultant who is attempting to resell a specific vendor's products. Network consulting and product sales can result in a situation where the recommended solution is designed around a predetermined technology rather than the genuine needs of a client. Progent avoids these conflicts by offering just services instead of products. This enables Progent to align technical expertise with the best interests of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical expertise, fine tuned support tools, and understanding of enterprise networking enable offices to avoid the pitfalls associated with excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of real-world professional background, in the trenches of network support, performing a wide range of technical projects for a large array of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This means that you get not just expert IT skills, but also a support engineer with proven approaches for using technical knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises help per minute. As a result, you are billed just for delivered services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and requires no monthly commitment for support services provided during normal working hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for fast fixes so you will not be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent faces few competitors. Businesses who utilize trusted independent service providers or who maintain internal support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, secure, and efficient.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer 24x7 network monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your information network from stressful and costly availability losses.
How Does My Business Begin Getting Remote Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.















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