Fast, Low-cost Online Computer Assistance for Costa Mesa, California Small Companies
For more than twenty years, Progent has specialized in delivering world-class network support services to clients who have small-business IT budgets. Progent has built a powerful service solution that features a cost-effective, seamless virtual office network, custom remote repair tools, a substantial pool of consultants certified in a wide range of technical disciplines, a Call Center operational model that promotes efficiency and ensures follow-up, a global group of on-line troubleshooting professionals, in-person support dispatching for the majority of most zip codes in the U.S., and a company culture committed to resolving network issues in the shortest time and at the lowest cost to clients.

For mid-size and large businesses, Progent offers co-sourcing and project management services to add to the skills of your in-house IT support personnel. This can save money and help meet schedules for major IT initiatives such as software development, business continuity planning, security evaluations, office consolidations, or technology migrations.

Progent can in addition provide the services of accredited consultants to assist your company to design and execute your cloud computing strategy.

Primary Products and Technologies Serviced by Progent for Costa Mesa, California Office Networks
A Microsoft Gold Partner consulting firm with a large group of Cisco certified CCIE network infrastructure experts and Apple Computer accredited consultants, Progent offers urgent assistance and affordable remote consulting to Costa Mesa, CA small businesses for a broad range of computer technologies such as:

Service Delivery Options for Costa Mesa, California Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with cost-effective computer services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's model for providing network support is built on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Call Center Service Model promotes rapid support, thorough service documentation, reliable follow-through, and strict expense monitoring across an array of network service delivery modes that include remote troubleshooting, in-person support, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can assist clients to troubleshoot and repair hardware and software issues without the expense or delay of in-person support calls. The experience of Progent's network engineers makes it possible to handle the majority of network problems rapidly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based registration procedure for first-time clients to accommodate urgent situations and Progent bills per minute with no startup charges or minimums, so you pay only for the support you receive. Experts you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Learn more information about Progent's online network troubleshooting expertise.

  • Onsite Service
    Progent offers on-site computer assistance for registered customers in larger cities in the United States. Progent's onsite service personnel can operate in tandem with Progent's remote support experts to deliver small companies the best of both worlds: onsite support professionals when you need them plus the remote help of Progent's seasoned staff of network engineers, security professionals, and business application programmers. The wait time for on-site service visits is typically less than 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more about how to register for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses and local governments who need fast and dependable support from an online Helpdesk with effective phone support, remote repair tools, and enough technical strength for full problem escalation. Since smaller businesses usually have limited IT budgets and can spare little executive bandwidth for dealing with IT support, Progent's Help Desk Call Center Services could be the most efficient way to make sure that business information systems stay up and running. Learn more details about Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent provides small companies budget-friendly access to world-class IT professionals who can provide help with vital products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network protection engineering, high availability it system engineering, server virtualization solutions, plus configuration, programming and support for business applications including financials, operations, business analytics, sales automation, and productivity suites. Progent can help with one-time projects such as office relocations and major system upgrades, extended initiatives such as business information application development and customization, relational database software programming and administration services, and web development, on-going support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and network management, or urgent response such as data restoration and virus removal.

  • Application Server Hosting
    Progent can host mission-critical applications such as Microsoft Exchange Server and MS SQL to provide small companies with higher degrees of availability, security, and recoverability than is feasible using the class of on-site data center that is realistically affordable for the majority of small and midsize organizations. Since Progent uses the same data centers that support the gear of some of the world's biggest IT organizations, Progent can save you the cost of building and managing the systems needed for enterprise-class cooling, electrical backup, and redundant Internet access. For managed application servers, Progent can also see to it that upgrades and service packs remain current, protection and performance is constantly tracked, and systems and data files are consistently backed up and ready for full and rapid recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small or midsize organization's servers in an environment that not only provides the highest degree of dependability and extensibility but that is in addition simple for customers to migrate to another service provider or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is built around tested virtual server technologies that permit companies with multi-vendor environments to save dramatically on the costs of hardware, system support, and IT administration while getting enterprise-class availability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed solution, can handle the multi- platform and non- standardized networks typical of small companies, and retains ownership of the software in the customer's hands so that moving to a different virtual system is quick, safe, and affordable. This eliminates ending up a prisoner of a specific hosting service while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert remote consulting services to help businesses of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that utilize local IT assets along with cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Information Assurance
Progent's value-priced ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security companies to provide web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services managed cloud backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so any potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring managed service.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

Why Progent Offers the Right Choice for Costa Mesa, California Businesses
Progent's size, depth of technical expertise, and familiarity with enterprise IT consulting enable small companies to sidestep the problems related to excessive reliance on thinly staffed service organizations or independent consultants.

Teaming with Progent allows your company to:

  • Avoid Over Dependence on Individual Consultants
    For IT support, smaller businesses often depend heavily on independent consultants. Although individual support engineers have lower expenses than larger support organizations and can afford to bill nominally smaller fees, freelancers are sometimes too busy to react quickly to critical situations. If a freelance engineer is busy with another customer, sick, on vacation, or in class, the lack of backup personnel may force your company to go without assistance during a crisis. The more your small business grows, system downtime or difficulties with critical programs get more costly. The money you thought you were saving on an independent consultant can disappear quickly because of lower output. In addition, when independent engineers confront new problems, the unavailability of a big engineering team to depend on for help requires them to learn on the job while your company winds up with the costs for their continuing education.

  • Gain Access to Experts in Complex Information Technology Solutions
    Many small support organizations or freelance engineers who concentrate on small company IT support are capable of delivering routine solutions but lack the seasoning to deal efficiently with complicated network environments that have mixed platforms, numerous offices, VoIP implementations, remote workforces, interconnected financial and operational applications, data-driven web sites, and specialized line-of-business applications. Progent's experience with worldwide enterprises and Progent's large staff of specialists can be valuable to your company because big-company environments are by nature complex, integration issues require thorough understanding of in many technical disciplines, and reaching an acceptable level of robustness, reliability, and protection calls for enterprise-proven processes.

  • Build a Solid Foundation for Growth
    Small businesses often begin with a network cobbled together on a tight budget. Lacking a proper basis, a sequence of band-aid repairs often get thrown on top of a tenuous structure. As a company evolves, reliability and scalability problems can hinder the success of the business. These environments need thorough assessment, smart business analysis, and in-depth experience to migrate to an IT environment that can act as the reliable foundation to meet current business requirements and support downstream expansion.

  • Work with Solution Providers, Not Resellers
    Smaller companies require guidance and education to navigate through an increasingly complex maze of IT options offered for enabling growth and enhancing productivity. Businesses do not need a network engineer or service firm that tries to sell them products. Progent avoids conflicts of interest by not reselling any products. Progent sells services and expertise exclusively. This permits Progent to align technical services with the genuine needs of clients. Mixing network support and product reselling can result in a conflict where the proposed solution is built around a preselected vendor rather than being driven by the actual requirements of a customer.

Get in Touch with Progent
If your Costa Mesa, California company wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Remote Network Assistance
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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