Expert Online Technical Support for Costa Mesa, California Networks from Microsoft Certified Engineers
Small businesses have traditionally been underserved by large network service firms. Many small businesses allow themselves to grow excessively dependent on freelance engineers or small support organizations who don't have the bandwidth or comprehensive knowledge to respond quickly or efficiently to technical emergencies. Other small companies turn to mass-market support providers that employ personnel able to provide standardized fixes for common problems but who do not have the background and technical scope to handle the variety of configurations and absence of standards that characterizes small business IT networks.

Progent's time-tested approach to delivering affordable and effective network service to small companies has made Progent one of the top Microsoft-certified network consulting firms in the United States. Progent has provided remote support to small businesses in every state in the country (refer to Progent's client testimonials).

For larger companies, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your internal network support team. This can cut costs and help meet schedules for big projects like software design and development, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition offer the services of accredited experts to help your company to design and implement your cloud computing strategy.

Primary Practice Areas Serviced by Progent's Consultants for Businesses in Costa Mesa, California
Progent's nationwide team of world-class consultants offers help for virtually all facets of information systems found in businesses of any size. Technologies supported by Progent in Costa Mesa include:

Service Delivery Options for Costa Mesa, California Businesses
Progent has a selection of options for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's paradigm for providing computer support is built on the Call Center structure common to larger IT groups. Progent's Help Desk Call Center Service Model ensures rapid response, thorough service records, consistent follow-up, and strict expense control across a range of network service delivery options that include online troubleshooting, onsite support, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified support professionals can assist clients to troubleshoot and repair network problems without the expense or time loss of on-premises service visits. The background of Progent's network engineers allows them to resolve the majority of IT problems rapidly. For complex problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based signup procedure for new clients to address emergency network problems and Progent bills by the minute with no sign-up charges or time minimums, so you pay only for the help you receive. Specialists available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Find out additional information concerning Progent's remote network support expertise.

  • On-site Service
    Progent provides onsite technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in tandem with Progent's remote service engineers to deliver small and midsize businesses the best of both worlds: on-premises service technicians when you require them plus the remote expertise of Progent's worldwide staff of IT consultants, security specialists, and business software programmers. The response time for in-person service visits is usually under one business day. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises support. Learn more concerning how to register for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses who require prompt and reliable support from an online Contact Center with effective phone support, online repair tools, and enough technical depth for full escalation. Because small and midsize companies typically are constrained by tight IT budgets and can spare little management attention for dealing with network support, Progent's Helpdesk Outsourcing Services could be the most efficient option to ensure that small business computer networks are always productive. Learn more details concerning Progent's Help Desk services.

  • Consulting Expertise
    Progent provides small and midsize businesses affordable access to enterprise-class IT professionals who can provide assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network security engineering, non-stop it system design, server virtualization solutions, plus integration, programming and support for business software such as financials, ERP, reporting, CRM, and office productivity software. Progent can provide assistance with one-time projects including site moves and massive software migrations, extended projects such as business information application development and customization, database software development and administration support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or emergency response such as data restoration and virus removal.

  • Application Server Hosting
    Progent can host mission-critical applications like Microsoft Exchange Server and SQL Server in order to provide small businesses with higher levels of reliability, protection, and recoverability than is possible with the type of on-site data center that is realistically affordable for the majority of small organizations. Because Progent utilizes the same facilities that support the equipment of many of the planet's biggest IT companies, Progent can save you the cost of creating and maintaining the infrastructure needed for enterprise-class environmental control, power failover, and uninterruptible Internet access. For managed application servers, Progent can also make sure that upgrades and service packs stay updated, security and efficiency is constantly monitored, and systems and data files are regularly backed up and ready for full and prompt recovery. Learn more about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for all of a small or midsize organization's production servers in a setting that not only provides the highest level of dependability and scalability but that is in addition easy for customers to transfer to a different support provider or to bring internally when your business situation calls for it. Progent's Private Cloud hosting service is built around proven virtual server techniques that allow companies with mixed networks to benefit significantly on the expense of hardware, infrastructure support, and network management while getting enterprise-class dependability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed solution, can support the multi- OS and loosely standardized networks common with smaller businesses, and keeps control of the software in the customer's hands so that migrating to a new virtual system is fast, reliable, and affordable. This avoids ending up a prisoner of a specific hosting provider while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide advanced online consulting services to help businesses of any size connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that utilize physical resources as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's value-priced ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the entire malware attack progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and debug their networking hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security companies to provide centralized management and world-class security for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your Progent consultant so that all potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The interview is intended to assess your company's preparedness to block or recover rapidly after a ransomware attack. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated array of network products such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-certified cybersecurity consultants, CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-certified information assurance experts can provide a business-wide view of network protection and can assist with complex security programs such as SIEM solutions to help enterprises meet business guidelines and statutory regulations for IT information security and incident reporting.

The scope and size of Progent's consulting team bring a powerful array of benefits to customers trying to increase the productivity of their information system within a realistic budget. These benefits include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of real-world industry experience, in the trenches of network support, executing a broad range of IT tasks for an extensive mix of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting team. This ensures that you get not just expert IT help, but also a consultant with field-tested approaches for solving real-world network problems quickly. Learn more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to bill for remote service and in-person help by the minute. As a result, you are charged exclusively for delivered support. Progent does not demand a higher rate for off-hours or priority support, and Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no registration fee and requires no monthly commitment for support services delivered during normal business hours. Many service organizations demand large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates major invoices for quick solutions. An additional benefit of by-the-minute invoicing is that clients won't be tempted to allow less critical issues to fester until they become big problems. Read more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Support
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small support organizations who provide minimal documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports given by each consultant to every customer. The discipline of documenting and organizing service records allows more effective support and avoids a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít release the keys to the kingdom. Read more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent can focus on offering high-value skills where Progent faces few competitors. Small companies who utilize independent consultants or who employ in-house support personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, protected, and productive. Read more about Progent's knowledge transfer services.

Contact Progent
In case your Costa Mesa, California business needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Fast Remote Network Support
For immediate online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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