Quick, Affordable Online Computer Troubleshooting for Costa Mesa, California Small Businesses
For over twenty years, Progent has specialized in delivering enterprise-quality IT support services to customers who have small-business IT budgets. Progent has developed a unique service solution that includes a low-overhead, seamless virtual office network, custom online repair technology, a substantial pool of engineers certified in a broad array of IT disciplines, a Help Desk Call Center operational structure that promotes responsiveness and guarantees follow-through, a global group of remote troubleshooting experts, in-person support options for the majority of most zip codes in the U.S., and a corporate culture focused on fixing network problems in the least time and at the lowest cost to customers.

For larger companies, Progent can provide co-sourcing and project management services to supplement the skills of your internal network service staff. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives such as application programming, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of certified consultants to assist your business to design and execute your cloud strategy.

Primary Practice Areas Supported by Progent for Businesses in Costa Mesa, California
Progent offers the services of certified consultants for all aspects of information technology deployed in small and midsize companies and local governments. Technologies supported by Progent's consultants include:

Support Delivery Options Available for Costa Mesa, California Companies
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for technical support, consulting, hosting services, and network management outsourcing. Progent's paradigm for providing network support is built on the Call Center operational structure familiar to big IT support organizations. Progent's Helpdesk Support Mechanism promotes rapid response, thorough activity documentation, dependable follow-up, and tight expense monitoring across a range of IT support delivery alternatives that include remote troubleshooting, in-person help, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center provides emergency and routine online service for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can help clients to analyze and fix hardware and software problems without the cost or delay of in-person support visits. The background of Progent's network engineers allows them to resolve most IT problems quickly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-accessible signup procedure for first-time clients to address urgent network problems and Progent bills by the minute with no sign-up fees or minimums, so you pay only for the support you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out additional information about Progent's online network support expertise.

  • On-site Service
    Progent provides on-site technical support for signed-up clients in larger cities in the U.S. Progent's onsite service technicians can operate in tandem with Progent's online service experts to give small and midsize companies the ideal combination: onsite service professionals when you require them as well as the remote help of Progent's seasoned staff of IT engineers, security professionals, and business application developers. The response time for in-person service visits is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises support. Learn more details concerning why to register for Progent's onsite network support.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for all companies who require prompt and dependable support from an online Contact Center with efficient telephone support, online troubleshooting tools, and enough technical depth for full escalation. Because small and midsize companies usually are constrained by limited IT funds and can spare scant management bandwidth for dealing with IT support, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to make sure that small business computer systems stay up and running. Learn more details concerning Progent's Help Desk services.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly availability of enterprise-class consultants who can deliver help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, high availability it system engineering, virtual server solutions, plus configuration, customization and support for business software such as accounting, ERP and MRP, reporting, sales automation, and office productivity suites. Progent can help with short-term projects such as site relocations and massive software migrations, extended projects like business analytics software development and support, relational database application programming and DBA services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications like Exchange Server and SQL Server in order to provide small companies with higher levels of dependability, security, and performance than is possible using the class of in-house data center that is realistically affordable for most small businesses. Because Progent uses the same data centers that host the equipment of many of the planet's largest IT companies, Progent can eliminate the cost of building and maintaining the systems needed for enterprise-class cooling, power failover, and redundant Internet access. For managed applications, Progent can also see to it that upgrades and service packs stay updated, security and performance is constantly tracked, and systems are regularly archived and available for complete and prompt restoration. Learn more concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small organization's production servers in an environment that not only delivers the highest level of availability and expandability but that is in addition easy for customers to migrate to another support provider or to bring in-house when your situation warrants it. Progent's Private Cloud hosting service is based on tested virtualization techniques that allow businesses with multi-vendor environments to save dramatically on the expense of hardware, infrastructure support, and IT management while achieving world-class dependability and an unprecedented level of vendor options. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed package, can support the mixed- OS and non- standardized networks common with small businesses, and keeps ownership of the software in the customer's hands so that moving to a different virtual host is quick, safe, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced remote support to help organizations of any size integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine local IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's low-cost ProSight series of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical data, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security companies to provide web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so all looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with information security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness either to stop or recover quickly after a ransomware incident. Progent will consult with you personally to gather information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Costa Mesa, California Businesses
Progent's staff size, depth of information technology expertise, and familiarity with corporate network support enable small companies to avoid the pitfalls associated with over reliance on thinly staffed support firms or independent consultants.

Teaming with Progent allows your small business to:

  • Avoid Over Dependence on Freelance Support Consultants
    For network support, smaller companies sometimes rely excessively on freelance engineers. Although freelance service providers have lower overhead than more substantial support firms and can afford to charge nominally lower rates, freelancers are often too overworked to respond quickly to critical situations. If a freelance engineer is occupied with another customer, sick, on vacation, or in training, the lack of replacement staff may force your company to go without assistance in case of an emergency. As your company grows, system downtime or problems with line-of-business programs get more costly. The dollars you thought you were conserving on an independent consultant can be eaten up quickly due to lost productivity. Also, when independent engineers confront new problems, the unavailability of a big engineering group to fall back on for advice requires them to learn in place while your business winds up with the bill for their ongoing training.

  • Gain Access to Certified Professionals in Sophisticated Information Technology Issues
    Many small support firms or independent consultants who concentrate on small business IT consulting are capable of delivering connect-the-dots solutions but lack the seasoning to work cost-effectively with complicated network environments that have a variety of platforms, many locations, Voice over IP systems, mobile clients, interconnected accounting and operational software, eCommerce, and specialized business applications. Progent's experience with global companies and Progent's extensive staff of experts can benefit your company because big-company environments are inherently complex, support problems require thorough knowledge in numerous technical disciplines, and achieving an acceptable degree of stability, availability, and protection calls for industry-proven processes.

  • Create a Firm Basis for Seamless Growth
    Small companies typically begin with a network implemented on a shoestring budget. Without a proper basis, a sequence of band-aid repairs commonly get tossed onto of a tenuous foundation. As a business evolves, stability and expandability problems can obstruct the productivity of the organization. These environments require proper evaluation, smart business analysis, and in-depth experience to migrate to an IT infrastructure that will provide the solid basis to handle current business needs and ease downstream growth.

  • Team with Solution Consultants, Not Product Resellers
    Small businesses need direction and insight to navigate through an increasingly complex array of technology alternatives offered for enabling growth and enhancing productivity. They do not need an IT consultant or service firm that attempts to sell them products. Progent eliminates conflicted motives by not reselling any products. Progent provides services exclusively. This allows Progent to match consulting support with the genuine interests of clients. Mixing network consulting and product selling can result in a situation where the proposed solution is built around a preselected technology rather than being based on the actual requirements of a small business.

Contact Progent
If your Costa Mesa, California business wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Help
For fast remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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