Expert Online Service for Costa Mesa, California Small Business Computers from Certified Consultants
Small companies have traditionally been underserved by large network support firms. Many small businesses permit themselves to become excessively dependent on freelance engineers or small support organizations who don't have the bandwidth or comprehensive knowledge to react promptly or efficiently to technical crises. Other small companies resort to giant service firms staffed with personnel taught to provide by-the-numbers fixes for ordinary problems but who do not have the experience and technical scope to handle the variety of environments and lack of standards that characterizes small company IT systems.

Progent's time-tested approach to providing affordable and successful network service to small companies has made Progent among the most respected Microsoft-certified IT service firms in the United States. Progent has provided online help to small businesses in every state in the country (refer to Progent's client testimonials).

For mid-size and large businesses, Progent can provide co-sourcing support to reinforce the technical skills of your in-house IT support personnel. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like software programming, disaster recover/business continuity preparedness, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition offer access to accredited experts to help your business to plan and implement your cloud computing strategy.

Key Products and Technologies Serviced by Progent for Costa Mesa, California Businesses
A Microsoft-certified Partner consulting firm that maintains a world-class team of Cisco qualified CCIE networking consultants and Apple certified engineers, Progent provides urgent troubleshooting and low-cost remote consulting to Costa Mesa, CA companies for a wide array of computer technologies including:

Support Delivery Alternatives Available for Costa Mesa, California Businesses
Progent offers a selection of alternatives for providing small businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's model for delivering network support services is built on the Call Center structure common to big IT support groups. Progent's Helpdesk Service Mechanism ensures fast response, comprehensive service records, dependable follow-up, and tight cost control for a range of IT service delivery options that include online repairs, in-person help, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled online service for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's certified service experts can assist clients to troubleshoot and repair network issues without the cost or delay of on-premises support visits. The background of Progent's network engineers makes it possible to resolve the majority of network issues quickly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based registration process for first-time customers to address urgent network problems and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the help you receive. Experts available online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Learn more information concerning Progent's online network support services.

  • On-site Service
    Progent offers on-site computer assistance for signed-up customers in larger cities in the United States. Progent's on-site support personnel can operate in conjunction with Progent's online service engineers to deliver small businesses the best of both worlds: in-person service technicians when you need them as well as the remote expertise of Progent's worldwide staff of network consultants, security specialists, and business application developers. The wait time for in-person support visits is typically less than one business day. There is no start-up or retainer fee for registering as a Progent client for onsite service. Find out more concerning how and why to sign up for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses and local governments who require fast and dependable support from an online Help Desk Call Center with efficient phone support, remote troubleshooting capability, and sufficient technical depth for all needed problem escalation. Since smaller companies usually are constrained by tight IT budgets and can spare little executive attention for dealing with IT support tasks, Progent's Help Desk Outsourcing Services could be the most cost-effective way to ensure that business information systems stay productive. Learn more concerning Progent's Help Desk Call Center services.

  • Consulting Services
    Progent provides small and midsize companies affordable access to enterprise-class consultants who can deliver assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, network security engineering, non-stop network design, virtualization solutions, plus integration, customization and training for business software including financials, operations, business analytics, sales automation, and office productivity software. Progent can help with one-shot projects including office moves and major software upgrades, longer term projects like business information application development and customization, database software programming and DBA services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent response like disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host critical applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with greater degrees of reliability, protection, and performance than is feasible using the class of internal data center that is achievable for the majority of small companies. Since Progent uses the same data centers that host the gear of some of the planet's largest IT organizations, Progent can eliminate the investment in creating and maintaining the systems required for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that upgrades and revisions stay updated, security and efficiency is continually monitored, and systems are consistently archived and available for complete and rapid restoration. Find out more concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small organization's production servers in an environment that not only provides the highest degree of fault-tolerance and expandability but that is in addition simple for customers to transfer to another support firm or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that allow small businesses with mixed environments to save dramatically on the costs of hardware, infrastructure maintenance, and network management while getting world-class availability and an unparalleled degree of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered solution, can support the mixed- platform and non- standardized environments typical of small companies, and retains ownership of the software in the customer's possession so that moving to a new virtualized host is quick, safe, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide advanced online support services to help businesses of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that combine on-premises resources along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's low-cost ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the complete threat progression including protection, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with government and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex network management activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security vendors to deliver centralized management and world-class protection for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's preparedness to block or recover rapidly after a ransomware attack. Progent will consult with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup environment that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for Costa Mesa, California Businesses
Progent's staff size, scope of technical skill, and familiarity with enterprise network support allow small and midsize companies to sidestep the problems associated with over dependence on small service firms or freelance consultants.

Teaming with Progent's Experts enables your company to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For IT services, small companies sometimes rely excessively on independent consultants. Although individual service engineers carry lower expenses than larger IT service organizations and can afford to charge apparently lower fees, they are sometimes too busy to respond quickly to urgent network problems. If a freelance engineer is busy with another client, sick, on vacation, or in training, the absence of backup staff may require your company to wait for help during a crisis. As your company expands, network unavailability or difficulties with critical programs become more expensive. The money you thought you were conserving on a freelancer can be eaten up fast because of lower productivity. In addition, when independent engineers encounter unfamiliar technologies, the lack of a big consulting group to depend on for help requires them to learn with the meter running while your business ends up with the bill for their ongoing training.

  • Gain Access to Expertise in Sophisticated Network Issues
    Many small support firms or independent engineers who concentrate on small company IT consulting are capable of delivering routine fixes but lack the seasoning to work cost-effectively with complicated network environments that have mixed operating systems, many locations, Voice over IP systems, mobile clients, integrated financial and operational software, eCommerce, and specialized business applications. Progent's background with global enterprises and Progent's large staff of experts can be valuable to your company because big-company environments are by nature complex, integration issues demand in-depth knowledge in many technical areas, and reaching an acceptable degree of stability, reliability, and protection requires industry-proven processes.

  • Create a Firm Basis for Growth
    Small businesses typically begin with an IT system cobbled together on a tight budget. Lacking a strong architecture, a series of improvised repairs often get thrown on top of a tenuous foundation. As a company evolves, reliability and scalability issues can hinder the success of the organization. These networks need proper assessment, intelligent strategic analysis, and broad-based experience to upgrade to an IT infrastructure that can act as the reliable basis to meet current business requirements and ease future expansion.

  • Team with Solution Providers, Not Product Resellers
    Smaller companies require guidance and insight to work through an increasingly complicated array of technology options available for enabling business growth and improving efficiency. They do not need an IT engineer or service organization that tries to sell them products. Progent eliminates conflicted motives by not selling hardware and software. Progent sells consulting and services exclusively. This allows Progent to align technical support services with the real interests of clients. Combining network consulting and product reselling can lead to a situation where the proposed solution is built around a preselected vendor rather than being driven by the true requirements of a client.

How to Contact Progent
If your Costa Mesa, California business wants to get in touch with Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Technical Support
For immediate online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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