Costa Mesa, CA Remote Support from Certified Computer Service Consultants
Progent's computer support services can provide your Costa Mesa, CA company low cost and reliable support from Microsoft and Cisco certified technical engineers. By providing IT consulting help when you need it, offering specialized expertise for key technologies, delivering value-added services such as 24x7 server monitoring, and charging only for services you receive, Progent gives your Costa Mesa, California company an affordable option for maximizing the productivity of small-scale office information systems. If you have a local system, connect to cloud-based infrastructure, or have a hybrid cloud-and-local solution, Progent is the smart way for organizations to build and maintain a reliable and secure information network and to benefit from fast access to the skilled consulting typically restricted to corporations who can maintain a sizeable internal information technology group.

For medium-size and enterprise businesses, Progent can provide co-sourcing services to add to the skills of your in-house network support personnel. This can cut costs and minimize technical risks for big IT initiatives like software programming, business continuity planning and testing, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can also offer access to certified consultants to help your business to plan and execute a sensible cloud strategy.

Primary IT Areas Supported by Progent for Businesses in Costa Mesa, California
Progent provides the support of qualified experts for all facets of information technology deployed in small and midsize organizations. Products and technologies serviced by Progent's consultants include:

Service Delivery Alternatives Available for Costa Mesa, California Businesses
Progent offers a selection of options for providing small and midsize companies with cost-effective computer services for troubleshooting, consulting, hosting, and network management. Progent's model for providing network support services is built on the Help Desk structure common to larger IT organizations. Progent's Help Desk Service Model promotes rapid response, comprehensive activity records, consistent follow-through, and tight cost control across an array of IT support delivery alternatives that include remote troubleshooting, on-premises support, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified service experts can help customers to analyze and repair hardware and software issues without the cost or time loss of in-person support visits. The experience of Progent's network engineers allows them to resolve the majority of IT issues rapidly. For complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-based signup procedure for new customers to accommodate emergency network problems and Progent bills by the minute with no startup charges or minimums, so you pay only for the help you receive. Experts available online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security engineers. Learn more information about Progent's online computer support services.

  • On-site Support
    Progent offers on-site technical assistance for registered customers in larger cities in the United States. Progent's on-site service personnel can operate in tandem with Progent's remote support experts to deliver small and midsize businesses the optimal solution: onsite service technicians when you require them as well as the remote expertise of Progent's seasoned team of network engineers, security specialists, and business application programmers. The wait time for on-site service calls is usually under one business day. There is no sign-up or retainer fee for registering as a Progent customer for on-premises support. Learn more details about how to sign up for Progent's onsite computer support.

  • Phone Support
    Progent's Help Desk Call Center Services are intended for small and midsize businesses and local governments who require fast and reliable access to an online Helpdesk with efficient telephone support, remote repair capability, and enough technical depth for full problem escalation. Because small and midsize companies typically have limited information technology funds and can provide scant executive bandwidth for handling network support tasks, Progent's Helpdesk Services can be the most cost-effective option to ensure that small business computer systems are always up and running. Read more details about Progent's Help Desk services.

  • Consulting Services
    Progent provides small and midsize companies budget-friendly access to world-class consultants who can deliver assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, network security engineering, non-stop network engineering, virtualization strategies, plus configuration, customization and training for business applications including financials, operations, reporting, sales automation, and office productivity suites. Progent can help with one-time projects such as site moves and major system migrations, longer term projects such as business reporting application programming and customization, relational database application programming and DBA support, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or emergency response such as data restoration and virus removal.

  • Application Server Hosting
    Progent can host key business applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with higher degrees of availability, protection, and recoverability than is possible with the class of internal data center that is realistically affordable for the majority of small and midsize businesses. Since Progent uses the same facilities that support the gear of some of the world's largest IT companies, Progent can save you the cost of building and maintaining the infrastructure needed for enterprise-class environmental control, power backup, and uninterruptible Internet access. For managed application servers, Progent can also see to it that patches and revisions remain updated, protection and performance is continually monitored, and systems and data files are consistently archived and available for complete and rapid recovery. Find out additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for all of a small company's production servers in a setting that not only provides the top degree of fault-tolerance and expandability but that is also easy for clients to transfer to a different service firm or to move internally if your business situation warrants it. Progent's Private Cloud hosting is founded on tested virtual server technologies that allow businesses with mixed environments to benefit significantly on the costs of capital equipment, system maintenance, and IT management while achieving world-class dependability and an unprecedented level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed service, can support the multi- OS and loosely standardized environments typical of smaller companies, and keeps ownership of the licenses in the customer's possession so that moving to a new virtual host is quick, reliable, and affordable. This avoids ending up a captive to a specific hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert online consulting services to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine physical resources along with cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to provide centralized control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the complete malware attack progression including protection, detection, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management staff and your Progent engineering consultant so all looming problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability to stop or recover quickly from a ransomware attack. Progent will work with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery environment that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity programs used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly sophisticated collection of infrastructure products such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. In addition, Progent's CISSP-certified security consultants, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance professionals offer a company-wide perspective on system protection and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help companies comply with business standards and statutory regulations for IT information protection and incident reporting.

The scope and depth of Progent's consulting team offer a unique array of benefits to organizations wishing to maximize the business value of their IT network within a realistic budget. These benefits include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional background, in the trenches of IT support, performing a broad variety of IT tasks for an extensive array of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This guarantees that you get not just expert technical capability, but also a consultant with field-tested methods for solving actual network problems quickly. Learn more details concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to bill for phone service and in-person visits by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no sign-up charge and requires no retainer for services provided during normal business hours. Many service firms demand substantial minimum payments or bill in increments of fifteen minutes or more. Progent's small billing granularity avoids major invoices for fast fixes. Another advantage of by-the-minute invoicing is that you are less inclined to allow minor problems to stay unaddressed until they become big problems. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Support
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports sent by every staff member to every customer. The discipline of documenting and archiving support records allows more efficient service and eliminates a variety of common problems such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent faces few competitors. Small businesses who work with freelance service providers or who employ in-house IT personnel benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, secure, and efficient. Find out more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Costa Mesa, California company wants to contact Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Online Network Assistance
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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