Fast, Affordable Remote Network Technical Support for Costa Mesa, California Small Businesses
For more than twenty years, Progent has focused on providing world-class IT support to customers who have small-business IT budgets. Progent has built a powerful support system that includes a low-overhead, tightly connected virtual office network, custom remote troubleshooting tools, a large team of engineers accredited in a broad range of IT disciplines, a Call Center operational model that promotes efficiency and guarantees follow-through, a global group of on-line support professionals, in-person service dispatching for the majority of most zip codes in the United States, and a corporate culture committed to solving network issues in the shortest time and at the least cost to clients.

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to reinforce the technical skills of your internal IT service staff. This can save money and minimize technical risks for big projects such as application development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or software migrations.

Progent can also provide access to accredited experts to help your company to design and implement a sensible cloud strategy.

Key Practice Areas Supported by Progent's Consultants for Companies in Costa Mesa, California
Progent's national team of certified consultants provides support for all aspects of information systems used by organizations of all sizes. Areas supported by Progent in Costa Mesa include:

Support Delivery Options for Costa Mesa, California Businesses
Progent has a selection of options for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's model for providing computer support services is built on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Help Desk Call Center Service Mechanism ensures fast support, comprehensive activity documentation, dependable follow-up, and tight cost monitoring for a range of IT service delivery options that include remote troubleshooting, in-person help, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support professionals can help clients to analyze and repair hardware and software problems without the expense or time loss of on-premises service visits. The background of Progent's IT consultants makes it possible to handle most network issues rapidly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-accessible registration process for new customers to accommodate emergency situations and Progent charges by the minute with zero sign-up charges or minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Learn more information concerning Progent's remote computer support expertise.

  • Onsite Support
    Progent offers onsite technical support for registered customers in larger cities in the United States. Progent's onsite support technicians can work in conjunction with Progent's remote service engineers to deliver small and midsize businesses the best of both worlds: in-person support technicians when you require them plus the remote help of Progent's seasoned team of IT consultants, security specialists, and business application developers. The response time for in-person service calls is usually under one business day. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more details concerning how to sign up for Progent's in-person computer support services.

  • Phone Support
    Progent's Help Desk Outsourcing Services are designed for small and midsize companies who require prompt and dependable access to a professional Help Desk with effective phone support, remote repair capability, and enough technical depth for all needed problem escalation. Because small and midsize businesses usually are constrained by tight information technology budgets and can provide scant executive bandwidth for dealing with IT support tasks, Progent's Help Desk Services can be the most efficient way to make sure that business information networks stay up and running. Read more concerning Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent offers small companies budget-friendly availability of world-class consultants who can provide help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network security consulting, fault tolerant it system design, virtualization solutions, plus configuration, customization and training for business programs such as accounting, ERP, business analytics, CRM, and office productivity suites. Progent can help with one-time projects including office moves and major software upgrades, extended initiatives such as management reporting software development and customization, relational database software development and administration services, and web design, continuing support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and network management, or urgent services like data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for key applications such as Microsoft Exchange Server and MS SQL in order to provide small and midsize businesses with higher degrees of dependability, security, and recoverability than is feasible using the class of on-site data center that is achievable for most small companies. Since Progent uses the same facilities that host the gear of some of the world's largest IT organizations, Progent can eliminate the cost of creating and managing the infrastructure needed for enterprise-class environmental control, electrical backup, and redundant Internet access. For hosted applications, Progent can also make sure that upgrades and revisions remain updated, security and efficiency is constantly monitored, and systems are regularly archived and ready for complete and prompt restoration. Learn more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small company's servers in a setting that not only provides the top level of availability and extensibility but that is in addition easy for customers to migrate to a different service firm or to move internally if your situation calls for it. Progent's Private Cloud hosting is founded on proven virtual server techniques that allow companies with mixed networks to save significantly on the expense of capital equipment, infrastructure support, and IT administration while achieving enterprise-class availability and an unprecedented degree of vendor flexibility. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed solution, can handle the multi- OS and loosely standardized environments common with smaller businesses, and keeps ownership of the software in the client's hands so that moving to a new virtualized host is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert remote consulting services to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital data, apps and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that require important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security vendors to provide web-based management and world-class security for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so all potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's ability either to stop or recover rapidly after a ransomware attack. Progent will consult with you personally to gather information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an increasingly sophisticated array of infrastructure technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's CISSP-qualified security consultants, CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance professionals can provide a business-wide view of system protection and can help with complex security programs like SIEM solutions to help enterprises meet business standards and government regulations for IT data security and reporting.

The scope and depth of Progent's engineering team offer a unique set of advantages to customers wishing to maximize the productivity of their IT system within an affordable budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional experience, in the trenches of network service, executing a wide variety of technical tasks for an extensive mix of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting team. This ensures that you get not only expert IT skills, but also a support engineer with field-tested approaches for fixing real-world network problems efficiently. Find out more details concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to charge for phone service and in-person help per minute. Consequently, you owe exclusively for delivered services. Progent does not impose a higher rate for after-hours or priority support, and Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no sign-up charge and requires no monthly commitment for services provided during normal business hours. Many service firms demand large minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates major invoices for quick repairs. An additional advantage of granular billing is that clients will not be inclined to permit less critical issues to stay unaddressed until they grow into big problems. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Support
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or local support organizations who provide scant documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation sent by every staff member to each client. The practice of detailing and organizing service activity results in more efficient support and avoids a slew of common problems such as when a service customer is effectively held captive to a consultant who refuses to release vital service information. Find out more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent has few competitors. Small companies who utilize freelance consultants or who maintain in-house IT personnel gain when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, protected, and productive. Find out more details concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Costa Mesa, California company needs to contact Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Help
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.