Expert Remote Service for Costa Mesa, California Small Business Computers from Microsoft Certified Consultants
Small businesses have typically been ignored by large IT support organizations. Many small companies permit themselves to become overly reliant on freelance consultants or small consulting organizations who lack the size or comprehensive skill sets to react quickly or efficiently to network emergencies. Other small companies turn to giant service firms that employ technicians able to provide standardized solutions to common issues but who do not have the background and versatility to handle the variety of configurations and lack of standardization typical of small company information networks.

Progent's time-tested methodology for providing low-cost and effective technical support to small businesses has made Progent one of the top Microsoft IT consulting firms in the industry. Progent has delivered online help to small businesses in every state in the country and can dispatch in-person support in most zip codes.

For larger businesses, Progent offers co-sourcing support to reinforce the subject matter expertise of your in-house IT support team. This can reduce expenses and help meet schedules for big IT initiatives like software design and development, business continuity planning and testing, security evaluations, office consolidations, or technology migrations.

Progent can in addition offer access to certified consultants to help your company to design and execute your cloud strategy.

Primary Technical Areas Supported by Progent for Business Networks in Costa Mesa, California
Progent provides the support of qualified consultants for all facets of information technology deployed in small companies and local governments. Technologies serviced by Progent include:

Support Delivery Alternatives Available for Costa Mesa, California Companies
Progent offers a selection of alternatives for providing small and midsize companies with cost-effective IT services for troubleshooting, consulting, hosting services, and network administration. Progent's paradigm for delivering network support is based on the Call Center structure common to larger IT organizations. Progent's Help Desk Call Center Support Mechanism ensures rapid support, comprehensive activity documentation, dependable follow-through, and strict expense monitoring for a range of network support delivery modes that include remote repairs, onsite help, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides emergency and routine online assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can help customers to troubleshoot and fix hardware and software problems without the cost or time loss of travel for onsite service visits. The experience of Progent's IT consultants makes it possible to resolve the majority of IT issues quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based registration process for new clients to accommodate urgent network problems and Progent charges per minute with no startup fees or time minimums, so you are invoiced only for the assistance you get. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Learn additional details concerning Progent's online network troubleshooting expertise.

  • On-site Support
    Progent offers on-site computer assistance for registered clients in major metropolitan areas in the United States. Progent's onsite support technicians can work in tandem with Progent's online service engineers to deliver small companies the optimal solution: hands-on service technicians when you need them as well as the remote expertise of Progent's seasoned staff of network consultants, security professionals, and business application developers. The wait time for in-person support visits is usually under one business day. There is no start-up or retainer fee for becoming a Progent customer for onsite service. Find out more concerning how and why to register for Progent's in-person computer support services.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for small and midsize companies who need fast and dependable support from an online Help Desk with effective phone support, remote troubleshooting tools, and sufficient technical strength for full problem escalation. Since small and midsize companies usually are constrained by limited information technology budgets and can provide scant management attention for handling network support, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to make sure that business computer networks stay productive. Read more concerning Progent's Help Desk Call Center services.

  • Consulting Services
    Progent offers small and midsize companies budget-friendly access to enterprise-class IT professionals who can deliver assistance with critical technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, company-wide network protection consulting, high availability it system consulting, virtualization strategies, plus configuration, programming and training for business programs including financials, operations, management reporting, CRM, and office productivity software. Progent can provide assistance with one-time projects including office relocations and massive software upgrades, longer term projects like business information application development and support, database software development and DBA services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency response such as disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for critical business applications like Microsoft Exchange Server and SQL Server to provide small businesses with higher degrees of reliability, protection, and performance than is possible using the type of in-house data center that is practical for most small organizations. Since Progent uses the same facilities that support the gear of some of the world's biggest information technology organizations, Progent can save you the investment in creating and maintaining the systems needed for enterprise-class cooling, power backup, and redundant Internet connectivity. For managed application servers, Progent can also make sure that upgrades and service packs stay current, protection and efficiency is constantly tracked, and systems are regularly archived and ready for full and rapid restoration. Learn additional information concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small company's servers in an environment that not only provides the highest level of fault-tolerance and scalability but that is also convenient for customers to migrate to another service firm or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is structured around tested virtualization technologies that permit small businesses with mixed environments to benefit significantly on the costs of hardware, infrastructure maintenance, and IT administration while getting enterprise-class reliability and an unprecedented level of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered solution, can support the multi- OS and loosely standardized environments typical of smaller businesses, and retains control of the software licenses in the client's hands so that migrating to a new virtualized system is quick, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert online consulting to help businesses of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine on-premises resources as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.

Why Progent Is the Smart Alternative for Costa Mesa, California Small Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with corporate IT support enable small and midsize companies to avoid the pitfalls associated with over dependence on small service organizations or freelance consultants.

Teaming with Progent's Experts allows your business to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For network support, small companies often depend excessively on independent engineers. Though individual support providers have lower expenses than more substantial IT service organizations and can typically bill nominally smaller rates, individuals are often unable to respond quickly to urgent network problems. If a freelance engineer is busy with different customer, ill, on travelling, or in training, the lack of backup staff may force your business to wait for assistance during a crisis. As your company grows, network downtime or problems with critical applications become more expensive. The dollars you thought you were saving on an independent consultant can evaporate fast because of lost output. Also, when independent engineers encounter new problems, the lack of a large consulting team to rely on for assistance forces them to learn in place while your organization ends up footing the costs for their continuing education.

  • Gain Access to Experts in Complex Information Technology Issues
    The majority of smaller support organizations or freelance engineers who concentrate on small company network support are capable of delivering connect-the-dots fixes but don't have the experience to work cost-effectively with complicated network configurations that have a variety of platforms, many locations, Voice over IP implementations, mobile workforces, interconnected financial and operational applications, data-driven web sites, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's large team of experts can be valuable to your business because enterprise networks are characteristically complicated, support issues require thorough understanding of in numerous technical areas, and achieving a high level of stability, reliability, and security calls for industry-tested best practices.

  • Create a Firm Foundation for Growth
    Small businesses typically begin with a network cobbled together on a tight budget. Without a solid basis, a series of ad hoc fixes often get tossed on top of a weak foundation. As a business evolves, reliability and expandability issues can undermine the success of the business. These environments need thorough assessment, intelligent strategic planning, and broad-based experience to migrate to an IT environment that can act as the solid foundation to meet current business needs and support downstream growth.

  • Work with Solution Providers, Not Product Vendors
    Smaller companies require guidance and insight to navigate through an ever more complex array of technology options offered for enabling growth and enhancing efficiency. Businesses do not need an IT engineer or service firm that attempts to sell them a product. Progent eliminates conflicts of interest by not reselling any products. Progent sells services and expertise only. This allows Progent to align technical support services with the real interests of customers. Mixing IT support and product selling can lead to a conflict where the recommended solution is based on a preselected vendor instead of being based on the true needs of a small business.

Get in Touch with Progent
In case your Costa Mesa, California business wants to contact Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Immediate Online Technical Support
For fast remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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