Expert Remote Support for Costa Mesa, California Computer Networks from World-class Engineers
Small companies have typically been underserved by major network support firms. Some small companies allow themselves to grow overly reliant on individual consultants or small consulting organizations who lack the size or extensive skill sets to respond promptly or effectively to network emergencies. Still other small businesses resort to giant support providers staffed with personnel taught to offer standardized solutions to ordinary problems but who do not have the background and technical scope to deal with the diversity of environments and absence of standardization typical of small company information networks.

Progent's time-tested methodology for providing low-cost and successful technical support to small companies has made Progent one of the most respected Microsoft Gold IT consulting firms in the industry. Progent has delivered online help to businesses in every state in the country and can dispatch in-person technical support in most zip codes.

For larger businesses, Progent offers co-sourcing and project management services to add to the technical skills of your in-house IT service group. Co-sourcing can cut costs and help meet schedules for big projects like software development, business continuity planning, network security evaluations, office consolidations, or software migrations.

Progent can in addition offer access to certified experts to help your company to plan and implement a sensible cloud computing strategy.

Key IT Areas Supported by Progent for Office Networks in Costa Mesa, California
Progent offers the support of accredited consultants for all aspects of information technology found in small and midsize companies and local governments. Products and technologies serviced by Progent's consultants include:

Service Delivery Options for Costa Mesa, California Businesses
Progent has a selection of options for providing small companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and network administration. Progent's model for delivering network support is built on the Help Desk operational structure common to larger IT support groups. Progent's Contact Center Service Model promotes fast response, thorough activity documentation, reliable follow-through, and strict cost monitoring across an array of network support delivery modes that include remote repairs, in-person support, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and routine remote service for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's certified support professionals can help clients to analyze and repair network issues without the expense or delay of travel for onsite support visits. The background of Progent's IT engineers makes it possible to handle most network issues quickly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time customers to accommodate urgent situations and Progent bills per minute with no sign-up fees or minimums, so you pay only for the assistance you get. Specialists available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Learn additional details concerning Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent provides onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote service engineers to deliver small and midsize businesses the optimal solution: onsite support technicians when you require them as well as the on-line help of Progent's seasoned team of network consultants, security specialists, and business application developers. The response time for on-site service visits is usually under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more details concerning how and why to sign up for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Help Desk Services are intended for small and midsize businesses and local governments who require fast and dependable support from a professional Helpdesk with efficient phone support, online troubleshooting tools, and enough technical strength for all needed escalation. Because small and midsize companies usually are constrained by limited information technology budgets and can spare scant management bandwidth for dealing with IT support, Progent's Contact Center Outsourcing Services could be the most cost-effective option to ensure that business information networks are always productive. Read more about Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent provides small companies budget-friendly access to enterprise-class IT professionals who can provide assistance with critical technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, network protection engineering, high availability it system consulting, virtual server solutions, plus integration, programming and training for small business applications such as financials, ERP and MRP, business analytics, sales automation, and office productivity suites. Progent can help with short-term projects including office moves and major system migrations, longer term initiatives like management reporting software programming and customization, relational database application development and administration support, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or emergency services like data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host vital applications like Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize companies with greater degrees of reliability, security, and recoverability than is feasible using the type of on-site data center that is realistically affordable for the majority of small and midsize organizations. Because Progent uses the same facilities that support the gear of many of the world's biggest information technology companies, Progent can save you the investment in building and maintaining the systems required for enterprise-class environmental control, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that upgrades and revisions remain updated, security and efficiency is constantly tracked, and systems are regularly archived and ready for full and rapid restoration. Learn more about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small company's production servers in a setting that not only delivers the top degree of dependability and scalability but that is in addition convenient for clients to migrate to a different service provider or to bring in-house when your situation calls for it. Progent's Private Cloud hosting is based on mature virtualization techniques that permit businesses with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure support, and network administration while achieving enterprise-class reliability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered package, can support the multi- platform and non- standardized environments common with small businesses, and keeps control of the software in the client's possession so that moving to a new virtual system is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced remote consulting support to help businesses of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises resources along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Information Security
Progent offers a collection of affordable, set-price monthly managed services designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security companies to provide centralized management and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class support to set up ProSight DPS to be compliant with regulatory requirements such as IPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services managed cloud backup.

Unique Advantages of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an increasingly sophisticated collection of network technologies including firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-certified security consultants, CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance experts can provide a business-wide perspective on system security and can assist with advanced security projects such as SIEM solutions to help companies meet industry standards and government mandates for IT data security and incident reporting.

The breadth and depth of Progent's consulting team bring a powerful array of advantages to clients wishing to maximize the productivity of their information system within a reasonable budget. These advantages include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional background, at the forefront of IT support, performing a broad variety of IT tasks for a large mix of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support staff. This ensures that you get not only world-class technical help, but also a consultant with field-tested methods for resolving actual network problems efficiently. Find out additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to bill for phone service and on-site visits per minute. As a result, you are invoiced just for received support. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no registration charge and asks no retainer for services delivered during normal working hours. Many support organizations impose substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's small billing granularity eliminates major invoices for quick repairs. An additional advantage of by-the-minute pricing is that you will not be inclined to permit incipient problems to stay unaddressed until they become major problems. Find out more details about Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Services
    Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small service firms who provide scant documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service documentation given by every consultant to each client. The discipline of documenting and organizing support activity results in more effective support and avoids a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom. Read more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent can focus on offering hard-to-find services where Progent has few competitors. Small companies who utilize independent service providers or who maintain internal support personnel benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, protected, and efficient. Find out additional information about Progent's knowledge transfer services.

How to Contact Progent
If your Costa Mesa, California company needs to contact Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Immediate Online Technical Assistance
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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