For small office network systems located throughout the state of Delaware, Progent's Microsoft certified engineers can deliver online assistance and remote troubleshooting to resolve your network systems troubles fast and cost effectively. Progent has acquired world-class skills, software utilities, and support databases to diagnose and fix computer network problems while avoiding the cost and delays associated with on-site technical service visits.

If your Delaware company is situated outside of the larger metropolitan areas such as Wilmington, Dover, or Newark, your local network support options may be limited in technical capability, or not available during an emergency. This results in a network environment that is unusable or causing efficiency loss due to technical issues continuing for too long. Progentís staff of network engineers average more than 12 years of real-world computer industry experience, in the trenches of network systems support, performing a large variety of technical tasks for a broad range of clients. This means you get not only the technical skills needed for the job, but an expert with proven methods for applying those skills to deliver excellent network solutions.

Online Support for Microsoft and Cisco-based Networking Environments
Progentís Technical Response Center provides world-class remote technical support for Microsoft Windows and Cisco-based networks anywhere in the U.S. Progent's certified engineers have the expertise to assist you to troubleshoot and resolve complex network problems quickly and affordably. The breadth of technical expertise offered by Progent's staff of engineers allows them to escalate even the toughest problems to the right specialists as necessary. Whether you need occasional phone support and remote troubleshooting or continuing availability of a Help Desk Call Center, Progent's consultants can provide your small business with enterprise-level support without the high cost and administrative hassle of running a big in-house IT organization.

Eliminate Dependence on Freelance Consultants
By creating a partnership with a full-service computer support company like Progent rather than with an individual freelance consultant, your company is ensured fast access to experienced experts when you need them. You no longer have to be concerned that illness, classes, time off, or conflicting priorities with other customers will cause you to be without help when you have a crisis.

World-class Cisco Help from Experienced CCIE-certified Consultants
Progentís elite group of Cisco Certified Internetwork Expert (CCIE) consultants have been awarded a designation restricted to the most accomplished specialists for designing, configuring, installing, and debugging a wide array of Cisco networking and interconnectivity products. There are only 7,000 certified CCIEs around the world, and achieving certification involves extensive verification of competency via written examinations and hands-on lab testing to ensure that CCIEís can apply theory to practical situations. CCIEís have a foundational understanding of core networking concepts and protocols that enable quickly creating multi-vendor solutions.

Simple Engagement and Billing Structure
Progent has made it simple to be a customer. Progent requires no complicated contracts, no minimum commitments, no retainer fees, and no minimum job fee for services performed during regular working hours. All service time is documented in detail and billed to the precise number of minutes used. Per-minute billing avoids situations in which customers are charged big bucks for fast fixes. You are billed exclusively for the services you are provided.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Integration and Support
Progent's Cisco VoIP phone and video IP phone consultants can assist you to configure, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all versions of Cisco's IP phones from legacy Voice over IP products to the newest media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, formerly known as CallManager, or with Cisco Unified Communications Manager Express to create a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified Communications Manager applications that include Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent's consultants can provide expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, solving IP phone registration issues, integrating SIP PSTN trunks and CUBE internetworking, deploying ISR G2 routers with CUBE internetworking support, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.

Best Practices Applied by Expert Consultants
Many companies located away from areas with ample expert engineers resort to less qualified or unseasoned local consultants for critical IT support. This can result in a network that is unstable or unproductive. Progentís team of Microsoft and Cisco certified consultants average over a decade of hands-on industry background, in the trenches of IT support, performing a wide range of information system services for a diverse mix of clients. This means that with Progent you get not only high-level technical skills, but a consultant who follows computer industry best practices in using those skills to resolve real-world information network issues successfully and in a consistent way.

ProSight Network Audits for Assessing Network Health
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable and safer AD implementation. Both options also offer the long-term advantages of advanced remote network monitoring and management technology. These advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. For more information about ProSight Network Health Checks and to view sample reports, go to ProSight Network Audits.

Part-time CIO Services
Progent can provide organizations with an information management expert who can serve as a part-time CIO. This veteran technology executive can offer strategic direction to assist you to integrate appropriate technology to improve business processes so they align better with your corporate goals. Your company can create and install a well thought out information technology strategy without incurring the expense of a full-time Chief Information Officer. Important tasks Progent's part-time CIO can perform include growth strategies, rationalizing technology budgets, creating and tracking models for ROI, optimizing workflows, negotiating with vendors, establishing security and compliance policies, cash flow management, streamlining data center administration, computer desktop management solutions, software revision management, and disaster recovery preparedness.

Microsoft SharePoint Server Consultants
Progent's Microsoft-certified Microsoft SharePoint 2010 specialists and Microsoft SharePoint Server 2007 consultants can assist you to evaluate the economic justification for deploying the latest release of SharePoint Portal Server, advise you on the most sensible edition of SharePoint Server for your application, offer setup and deployment services, assist you to set up Microsoft SQL Server as a supporting DBM, improve your network infrastructure, integrate your off-the-shelf and customized application programs to operate with SharePoint, develop a comprehensive security plan that encompasses portal technology, and provide troubleshooting and Help Desk Call Center services.

Cisco IOS Upgrade Support
If your network includes Cisco routers, you could be using an outdated release of IOS, the network OS powering virtually all Cisco router as well as the latest switches from Cisco. Cisco frequently provides upgrades to IOS in order to fix problems, shore up security vulnerabilities, or improve features. However, upgrading Cisco IOS or other Cisco operating systems can be tricky, depending upon your Cisco device and your system infrastructure. For example, there could be limited internal RAM that could cause a new software release to operate improperly. Progent's Cisco CCIE network engineers can provide a broad variety of services related to upgrading Cisco IOS or other Cisco control software like IOS EX or IOS XR. Progent's consultants can perform inventories of your Cisco software, propose appropriate upgrades, provision Cisco appliances, transfer images, configure and test your Cisco software, tune throughput, resolve problems, and teach your IT managers how to get the benefits of all important new capabilities.

Migration Help for Microsoft Windows 10
Progent's Microsoft-certified Windows 10 migration consultants can assist businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from any older version of Microsoft Windows. Remote and on-premises evaluation and migration support for Windows 10 available from Progent include Return on Investment estimates, project management, application compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud solutions, mobile management and synchronization, teleworker access, data and identity security, automated deployment and administration, network infrastructure design, Wi-Fi support, disaster recovery planning, group and personal training for IT support staff and end users, and post-migration technical help.

System Center Data Protection Manager (SCDPM) Help
System Center 2016 Data Protection Manager provides small and mid-size businesses near-continuous backup and easy restore capabilities for Microsoft networks. SCDPM 2016 delivers application-sensitive protection for key platforms such as Microsoft SQL Server, Exchange Server and SharePoint, backs up Windows and Linux VMs, works with VMs hosted by Windows Hyper-V as well as VMware, and integrates seamlessly with Azure for convenient cloud backup and recovery. Progent's Microsoft Gold-certified SCDPM 2016 consulting experts can help you to design, deploy, administer, and troubleshoot a multi-site backup/recovery system powered by DPM 2016. Progent can assist you to migrate from a previous release of Data Protection Manager or from an outdated solution, and Progent can tune your SCDPM 2016 environment for on local, hosted, cloud-based or hybrid deployment models. Progent offers online or onsite consulting expertise and can deliver as-needed guidance to help you through challenging issues or provide comprehensive project management or co-management services to help you finish your Data Protection Manager 2016 initiative on time and within your budget.

Citrix XenServer Virtualization Support Services
Progent's Citrix certified XenServer virtualization consultants can assist your company to evaluate the strategic benefits of XenServer as well as other Citrix platforms, and can assist you to design, test, implement, troubleshoot, and maintain a XenServer installation. Progent can also assess your existing XenServer environment and help you to optimize consolidation, performance, security and compliance, availability, and disaster recovery.

Response Time of Progent's TRC for Online Computer Support
Progent's Technical Response Center is committed to delivering the best quality of online computer support services offered anywhere for both emergency and non-critical problems. For emergency problems that impact multiple workers, key people, or a line-of-business application, the TRC can engage within an hour. For standard issues, the TRC will within two hours. Regardless of criticality, your trouble ticket will be created quickly and accurately, You will be sent an acknowledgement from the ticketing system, and the TRC will contact you regarding each corrected issue to verify you are satisfied with the results and willing to close the ticket. Find out more details concerning Progent's Technical Response Center Customer Commitment.

Cisco Unified Messaging and Collaboration Consulting
Progent can provide remote or on-premises access to a certified CCIE consultant to assist you to design, deploy, manage and troubleshoot converged communications environments supported by Cisco Unified Communication products in a local, distributed, or hybrid cloud environment. Progent's Cisco-certified Unified Communications consultants have in-depth experience helping companies of any size to create advanced collaboration solutions by providing expert services such as Unified Communications Manager (CUCM) and CallManager system design and deployment, IP voice and video phones setup, and wireless VoIP phone deployment. Progent's consultants can assist you with Cisco's entire portfolio of Unified Communications applications such as Cisco Jabber, WebEx, Unity Connection, Cisco Unified Contact Center Express (CCX), and Unified Mobility.

Get in Touch with a Progent Computer Consultant
To see how to get in touch with a Progent network support expert for online or on-premises assistance in , phone 1-800-993-9400 or go to Online Network Support.














© 2002- 2018 Progent Corporation. All rights reserved.