For office network systems located throughout the state of Delaware, Progent's Microsoft and Cisco qualified technicians can provide phone assistance and troubleshooting to fix your computer network problems fast and cost effectively. Progent has developed top-notch skills, software utilities, and support knowledge bases to diagnose and fix IT problems while avoiding the high cost and time delays normally associated with onsite service visits.

If your Delaware business is located outside of the larger metro areas such as Wilmington, Dover, or Newark, your local computer network support options may be limited in technical expertise, or unavailable during an emergency. This can result in a network that is unstable or causing efficiency loss due to technical issues going unresolved for too long. Progent’s staff of expert network professionals average more than 12 years of real-world IT industry experience, in the trenches of network systems support, performing a large variety of technical projects for a diverse range of customers. This means you get not only the technical expertise needed for the task, but a consultant with demonstrated methods for applying those skills to assist with cost effective network solutions.

Planning and Migration Support services for SharePoint Server 2013
Progent has been delivering SharePoint support since the initial SharePoint product was published over a a dozen years, and Progent has the scope of technical know-how to help businesses of all sizes to plan and implement a SharePoint Server 2013 deployment and create SharePoint 2013 apps that add significant business benefit to your IT investment. Progent's Microsoft-certified consultants can assist you to evaluate the business advantages of upgrading to SharePoint Server or SharePoint Online from earlier releases of SharePoint or from another collaboration solution; determine whether an in-house, Cloud-based or hybrid configuration is most sensible for your organization; and pick the most appropriate version of SharePoint 2013 for your applications. Progent can provide full project management services or can help in specific tasks associated with your SharePoint 2013 deployment.

iPhone and iPad Integration
Progent's iPhone and iPad integration consultants offer cost-effective remote assistance to assist you to design, configure, and troubleshoot any aspect of your iPhone and iPad and Windows integration solution and is available for short-term tasks to help you through specific technical roadblocks or major engagements to help you finish business-critical projects on schedule and within budget. Progent has experience in local, cloud-centric, or hybrid environments and can help you create or support a resilient, protected and efficient network infrastructure that is best suited to your computing model. Progent can also provide remote or onsite training for individuals or groups to show you how to manage and use your iOS devices in a safe, collaborative environment that optimizes the strategic value of your information system.

Progent's Consulting Support for Microsoft SQL Server 2016
Microsoft SQL Server 2016 introduces major improvements in speed, scale, security and compliance, uptime, mobile computing integration, and built-in business intelligence. New features include PolyBase for handling structured and unstructured databases in one appliance for data warehousing, Jason integration, Always Encrypted mode, Mobile Report Publisher, and centralized management of on-premises and cloud-resident resources. Progent's Microsoft-certified SQL Server 2016 consultants offer online and onsite support to assist organizations of any size to plan, implement, administer or troubleshoot any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other core Microsoft products such as Windows Server, Exchange Server 2016, SharePoint Server, Dynamics ERP, Skype for Business, and System Center Operations Manager (SCOM).

Oracle DBA Support and Application Development
Progent offers online access to an Oracle consultant for Oracle database administration services or an Oracle software programmer. Progent can assist you to develop effective mechanisms for key Oracle database administration activities including performance tuning, backup/recovery processes, and database protection, or train your in-house staff how to follow industry best practices for simplifying major management tasks. Progent can in addition offer the support of a PL/SQL programmer to assist you to design, tune, troubleshoot, or migrate Oracle programs that can vary from forms to data-driven web sites. Progent has experience with SQL Developer, SQL *Plus, and JDeveloper and can assist you to tune existing SQL programs using Oracle's SQL Access Advisor.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a disaster recovery platform that uses failover storage clustering along with synchronous replication to deliver fast, zero RPO disaster recovery between datacenters that are as far as 185 miles apart from each other. Progent offers online or on-premises access to a NetApp MetroCluster consultant who can help your business to design, deploy, manage, upgrade, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster environment that meets your technical needs and IT budget. Progent can make sure you follow best practices for installing your MetroCluster solution by providing help with procedures such as assigning disk pools, arranging aggregate layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker mechanism, designing a TCP/IP configuration replication network, and testing your DR system to verify adherence with industry standards and regulatory mandates.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover rapidly after a ransomware attack. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Consulting Services for SCVMM 2012
Progent's SCVMM 2012 consulting experts can assist businesses of all sizes to follow best practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage, and library resources; design, deploy, and manage private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class reporting. Progent can assist your business to upgrade from a legacy edition of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can help you to optimize and troubleshoot your existing SCVMM environment to make sure you get maximum return on investment. Progent can also provide Virtual Machine Manager 2016 migration expertise to assist you to plan and carry out a smooth upgrade from Virtual Machine Manager 2012 to SCVMM 2016 so you can benefit from stronger assurance features, more affordable VMM storage fabric, and other enhancements.

Progent's Test Lab at the Herakles/QTS Internet Data Center
Progent's Test and Training Lab located at the QTS Data Center in Sacramento is available for piloting line-of-business applications, creating efficient system upgrade methodologies, assessing and optimizing performance, designing or verifying disaster recovery solutions, mitigating compatibility problems, and building training systems for new technologies. For Progent clients without adequate in-house resources to assemble effective test environments, Progent's Test and Training Lab reduces capital outlay and technical risk and helps keep critical network projects on schedule.

Configuration Consulting for Lync 2013
Microsoft Lync 2013, renamed Skype for Business, enables businesses of any size to create a centrally managed and protected communications environment that permits the modern Bring-Your-Own-Device computing style with instant messaging, presence, web conferencing with app sharing and whiteboard, and both IP and PSTN telephony across a broad range of desktop and handheld devices. Progent's certified Lync Server 2013 consultants can help your company to assess the advantages of Lync 2013, create an on-premises, cloud-resident (with Lync Online) or mixed model suitable for your current and future goals, implement Lync 2013 so as to speed up your return on investment, and provide custom webinar and onsite training to your management staff and users. Progent offers expertise in critical pieces of a Lync 2013 solution that include Microsoft Windows Server, SQL Server and Exchange, and Progent can assist your organization to combine Lync 2013 with popular Microsoft Office and Office 365 applications such as Outlook, Word and PowerPoint. Progent's Skype for Business Server experts can also help your organization to design and carry out a smooth upgrade to Skype for Business.

Complete Reporting of Services Delivered
Progent provides full and detailed reports of all support activity to ensure customers don’t ever feel “captive” to their support company. Progent sends e-mail documentation of support activity shortly after completion of each support task, and also encloses a hard copy along with monthly billings. Complete network support documentation makes it easier for customers to transfer to a different service provider or take on increased support duties in house. Complete support documentation also provides management the information required to evaluate support services and develop better informed network expense projections.

Microsoft Office 365 Integration with On-premises Exchange
Microsoft supports transparent hybrid networks that combine Office 365 Exchange Online and local installations of Exchange. This allows you to have certain mailboxes hosted on your on-premises datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can assist you with any facet of designing, integrating and debugging your hybrid Exchange network. Progent's Exchange consultants can deliver occasional support to help you resolve stubborn technical problems and also can provide extensive project management outsourcing to make sure your hybrid Office 365 solution is successfully completed on schedule and within budget. To learn more about Progent's consulting services for hybrid Office 365 and on-premises Exchange systems, go to Office 365 integration with on-premises Exchange.

Planning Consulting Support for Windows 10
Progent's Microsoft-certified Windows 10 planning and migration consultants can assist organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from an older release of Microsoft Windows. Remote and onsite evaluation and migration services for Microsoft Windows 10 available from Progent's experts include Return on Investment estimates, project coordination, application compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile device management and synchronization, teleworker connectivity, security and compliance, automated deployment and management, network infrastructure optimization, Wi-Fi support, disaster recovery planning, webinar training for network management staff and end users, and ongoing Call Center support services.

Talk to a Progent Network Support Expert
To find out how to access a Progent computer support expert for remote or onsite expertise in , phone 1-800-993-9400 or go to Online Network Help.














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