Delaware Computer Consulting Experts for Small Office Information Technology Networks: Remote Assistance and Repair
For small office computer networks located in the state of Delaware, Progent's Microsoft and Cisco certified technicians can provide remote phone help and remote troubleshooting to fix your network systems issues fast and cost effectively. Progent has developed world-class skills, advanced software tools and support knowledge bases to identify and fix computer network problems without the cost and delays normally associated with on-site service calls.
If your Delaware business is located outside of the larger metropolitan areas such as Wilmington, Dover, or Newark, your nearby computer support choices may be limited in technical capability, or unavailable during a crisis. This can result in a network environment that is unstable or causing efficiency loss due to technical issues going unresolved for too long. Progent’s team of network professionals average more than twelve years of real-world IT industry experience, in the trenches of network support, performing a large variety of technical projects for a varied range of customers. This means you obtain not just the technical know how needed for the job, but a professional with field proven methods for applying those skills to assist with affordable network solutions.
Phone Support and Remote Troubleshooting
Progent's phone support and remote troubleshooting services give your small business the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's consultants can provide your organization with enterprise-level support without the high cost and management overhead of maintaining a large in-house IT organization.
Full Portfolio of Security Help
Progent's certified security experts can help you perform comprehensive security audits, recover quickly from attacks, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and craft a security strategy with 24x7 monitoring.
Remote Computer Network Administration
Remote support tools and technologies have improved to the point that there is rarely a need for hands-on access to servers in order to provide effective support. With the setup of an out-of-band remote support/management card in your server, nearly any administration or support tasks can be performed remotely by Progent engineers. Remote network support services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.
Best Practices by Expert Consultants
Many organizations located far from areas with plentiful expert engineers resort to untrained or inexperienced local consultants for critical IT support services. This can result in a network that is unstable or unable to meet business needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, in the trenches of IT support, performing a broad variety of technical projects for a broad range of clients. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a repeatable fashion.
National Remote Support for Microsoft Windows and Cisco-based Networking Environments
Progent’s Technical Response Center offers expert remote support for Microsoft and Cisco-based environments anywhere in America. Progent's certified experts have the expertise to help you troubleshoot and resolve complex network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the toughest problems to appropriate subject matter experts as required.
World-class Cisco Help from Experienced CCIE-certified Consultants
Progent’s exclusive group of Cisco Certified Internetwork Expert (CCIE) consultants have earned a designation reserved for the most proven experts for designing, architecting, configuring, implementing, and troubleshooting a wide range of Cisco networking and interconnectivity solutions. There are only 7000 CCIE’s around the world, and attaining certification involves comprehensive verification through written testing and hands-on lab testing to ensure that CCIE’s can apply knowledge to real world problems. CCIE’s have a strong base knowledge of core networking technologies and protocols that allow for quickly developing multi-vendor solutions.
Simple Engagement and Billing Model
Progent makes it easy to be a customer. Progent requires no complicated contracts, no minimum commitments, no retainers, and no minimum support time. All support time is fully documented and invoiced to the actual minutes used.
Immediate Help for Urgent Problems
With Progent’s remote support services, you can get immediate help for issues that are causing lost productivity without the lengthy wait for an on-site service engineer. For day-to-day network administration work, Progent’s off-site support consultants can perform most jobs within minutes of a request, rather than requiring you to wait for hours or days.
Custom Software Development
Progent can provide expert software architects and developers for developing custom business applications in areas that include eCommerce, external and internal web sites, Great Plains financials, or Microsoft Dynamics SL, and specialized management reports. Progent has extensive experience successfully creating both simple and complex application development projects for businesses of all sizes.
Apple Macintosh Consulting
Progent's consultants can provide Apple Mac users a variety of services including desktop support, help with Macintosh applications, security and connectivity consulting, integration with Microsoft-based networks, and one-on-one training. For business networks based exclusively on Mac OS X or for environments utilizing a mix of Mac, Linux and Microsoft powered servers and workstations, Progent has the experience and depth to deal with the complexity of architecting, configuring and maintaining a network infrastructure that is reliable, safe, fast and aligned with your business objectives.
Extensive Information Security Evaluation
Progent’s CISSP and CISM certified consultants can quickly perform comprehensive network security audits, firewall evaluation and stealth penetration testing on mission-critical business information networks.
Round the Clock Support for Maximum Network Uptime
For organizations with line-of-business applications, Progent can provide remote support services on a 24 x 7 basis. Added to Progent's automated 24x7 server monitoring offering, this service can help promote the highest system availability.
VoIP Design and Support
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you deploy Cisco CallManager technology. Progent can evaluate your existing network and Internet access infrastructure to determine whether your network is optimized to support VoIP, help you choose and deploy Cisco hardware and software appropriate for your current situation and future growth plans, and business objectives, and integrate your VoIP solution with technology from other vendors.
If your company is developing UNIX-based software on a network that includes Windows-based servers, PCs, and office productivity products, Progent can provide comprehensive information technology outsourcing that allows you to concentrate on your area of high-value know-how while avoiding the constant distraction of maintaining your company information system. Through the use of automated server monitoring and by delivering online and in-person support when your business needs it, Progent offers an economical solution for managing an IT system that provides high reliability, protection, and efficiency. Progent's developer assistance offerings feature comprehensive information technology outsourcing, virtual server infrastructure, remote and in-personsupport and repair, proactive network monitoring services, and help desk support.
E-Mail Guard is Progent's economical antispam and virus defense service that gives small companies enterprise-quality defense from spam, viruses, DHA attacks, and other types of e-mail-based attacks on IT networks. E-Mail Guard is based on Postini's perimeter management technology, a comprehensive suite of web-managed anti-spam and antivirus services that defuse email assaults before they can penetrate the company firewall. Perimeter Manager also allows administrators monitor and manage their e-mail application, irrespective of server vendor, hardware technology, or geographic location.
Progent offers nationwide remote help and consulting services for companies that run UNIX, Linux, or Solaris environments or whose IT systems include a mix of UNIX/Linux and Microsoft Windows technology. Remote network consulting offers optimum return for your IT dollar by protecting client productivity and limiting the time charged for computer analysis and repair. Advanced online access utilities and experienced technicians and engineers combine to enable Progent to solve the majority of network problems without squandering time and expense by traveling to your location. In the vast majority of cases your network issues can be remediated over the phone or through a combination of phone help and remote connectivity. Progent can offer the services of Cisco certified CCIE network experts and CISM and CISSP certified security professionals to assist with the toughest system issues.
Progent's Microsoft-certified consulting team can provide network troubleshooting and information technology consulting services for Microsoft Operations Manager and for the growing family of Application Management Packs that bring the power of MOM to a broad array of vital services. Progent offers consulting for MOM 2005 and Microsoft Operations Manager 2000 to give small information networks maximum availability, protection and performance. Progent can show you how to take full advantage of Microsoft Operations Manager by performing requirements assessment, installation, configuration, customization, troubleshooting, Help Desk support, security planning, and management. With over five years of experience working with the NetIQ platform upon which Microsoft Operations Manager is built, Progent's IT consulting experts can provide small companies enterprise-class support for MOM.
Progent's Virtual Helpdesk services are an integrated extension of your internal IT service staff. Virtual Help Desk can include high-end call center features such as a dedicated phone number with custom greeting. Progent will also rout calls directly to staff technicians who are specially set up and trained to support your account. Also, Progent's Help Desk professionals can manage trouble tickets from any client trouble ticket system for seamless integration with your internal network services organization. Advantages of Progent's Virtual Network Support Help Desk Call Center services include professional Microsoft and Cisco Helpdesk expertise the moment you call, seamless extension of your internal support staff, front-line support for urgent client issues, and by-the-minute billing.
Progent's Microsoft-certified professionals have 20 years of background designing, integrating, and maintaining email solutions for San Francisco Bay Area businesses. Progent offers affordable Microsoft Exchange Servers consulting support to make sure that your email system features protection, high availability, easy connectivity for off-site and wireless users, time-saving management utilities, and seamless integration with telephony. Progent offers consulting and support services for Exchange 2007 Server, Exchange 2003 Server, Exchange 2000 Server, and Microsoft Exchange Server 5.5. Progent can also help small or mid-size businesses to upgrade from Microsoft Exchange 5.5, Exchange 2000, or Microsoft Exchange 2003 Server to Microsoft Exchange Server 2007.
Even if your company has a minimal computer support group and a modest technology budget, your information system can still have the same high reliability and responsiveness that once needed a large internal support organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-qualified and Cisco-qualified IT professionals, the most recent network management software for proactive monitoring and alerts, and cost-effective support programs such as a help desk call center to keep your vital network applications and hardware up and running. Progent's 24x7 Network Management Services include remote network monitoring, server monitoring, and program monitoring to cut service costs, resolve trouble spots quickly, and prepare for issues before they impact system productivity. Progent is expert at installing System Center 2005, part of Microsoft’s Dynamic Systems Initiative powered by Microsoft Operations Manager (Microsoft MOM) to perform comprehensive event management. Progent supports Microsoft Operations Manager 2000 and MOM 2005 to offer small business networks enterprise-class reliability, security and performance.
Cisco's Unified Wireless Network infrastructure offers affordable wireless networks for business-critical mobility. Cisco's technology enables the same degree of security, flexibility, and manageability for wireless networks that businesses demand in their wired LANs. This includes integrated enterprise-class protection that detects, prevents, and self-corrects in reaction to known and new security attacks. This incorporates unified mobility services like voice support, location services, guest connectivity, and advanced security. Cisco technology has the versatility and scalability to handle the requirements of IT systems of any size, from small companies to large-scale corporations, within wireless campus deployments or local offices. Cisco's Unified Wireless Network architecture allows companies to take advantage of the RF environment to optimize business processes and increase efficiency via a mobile workforce. Cisco's wireless solutions reduce across-the-board operational expenses and simplifies LAN implementation, operations, and administration. Cisco wireless products that Progent provides expertise for include Cisco's Aironet 1240AG access points, Cisco 1500 Series outdoor mesh access points, Cisco 1400 wireless bridges, Cisco's WLCM-E Integrated Services Routers, and Cisco's 2106 Wireless LAN Controller.
Progent provide Bay Area small businesses world-class IT consulting services as well as remote or in-person technical support for networks powered by Windows server and desktop technology and Microsoft's .NET servers including Microsoft Exchange Server 2003 and Microsoft SQL Server 2005. Progent's Microsoft and Cisco certified IT consulting experts also offer security expertise for businesses ranging from the small office to the worldwide enterprise.
Progent's Microsoft certified support team can help you define and deploy an efficient in-place Exchange Server 2003 upgrade strategy that minimizes productivity disruption, simplifies ongoing service requirements, and makes your Exchange 2003 Server easy to manage. For complex multiple server or multi-site migrations, Progent has the experience to finish your project quickly and affordably. Progent's Exchange 2003 support, repair, and consulting services include assistance with the configuration of third-party enhancements of Microsoft Exchange Server 2003 that are best aligned to your business needs.
Progent’s Cisco-qualified network professionals offer wireless consulting support for Cisco WAP and wireless bridge technology. Cisco provides access points with either single 802.11g transceivers for up to 54 Mbps of capacity or dual-radio access points that handle both 802.11g and 802.11a for up to 108 Mbps of network capacity. Progent’s Cisco wireless consultants can provide expertise for the whole family of Cisco 802.11g wireless access points and wireless bridges including the Cisco Aironet 350 Access Point, the Cisco Aironet 350 Wireless Bridge, the Cisco Aironet 1130AG Series and 1230AG Series access points, the Cisco Aironet 1300 Series Outdoor Access Point/Bridge, the Cisco Aironet 1400 Wireless Bridge, as well as any Cisco 802.11b Wireless Access Point product. The Cisco Aironet 1130AG Series and 1230AG Series access points are built to conserve present and future network infrastructure dollars10:25 AM 6/28/2006. The 802.11a transceiver supports throughput of up to 54 Mbps on 12 non-overlapping 5 GHz channels to offer high bandwidth plus high scalability. The 802.11g transceiver supports throughput as high as 54 Mbps in the 2.4 GHz band. When using an 802.11g radio, the access point may be installed to support only 802.11g clients for high-performance applications, or, for better investment protection, it may be configured to handle both 802.11g and legacy 802.11b technology.
Progent offers Windows Cluster Server assistance to help your business utilize fault-tolerant clustered servers that can provide 24x7 operation. Clustered Windows servers for fault-tolerant systems include Microsoft Windows Cluster Server, Microsoft SQL Server Cluster, and Exchange Server Cluster. By assisting you t create non-stop clustered server environments based on Windows Server 2003 Cluster, Progent’s certified Windows consultants ensure that your fault-tolerant server clusters are set up to optimize the strategic advantage of your IT network.
Progent’s Cisco-qualified technology experts can provide consulting for Cisco routers that includes configuration and support services plus experienced Cisco IOS software help. Progent's services for Cisco routers include support for redundancy, automatic failover, and redundant power for better fault tolerance and system availability. Cisco routers for small to medium sized businesses include Cisco 800 Series Routers, Cisco 1700 Series Routers, the Cisco 1750 Modular Access Router, the Cisco 1751 Modular Access Router, the Cisco 1760 Access Router, Cisco 2500 Router, Cisco 2600 Series Routers, Cisco 3600 Routers, and Cisco 3700 Series Routers. The Cisco 800 Router Series safely connects small offices and remote workers to the Internet or to the company network via ISDN, DSL, Ethernet or serial lines. Cisco 1700 Router Series modular access routers are designed to offer an economical, integrated e-business solution for small and medium-sized companies. They deliver versatility and manageability to meet complicated e-business demands, such as multiservice data/voice/video/fax integration, high-speed broadband Internet access, and full-featured security solutions. Cisco 2600 Routers are a family of scalable multiservice access routers for remote offices, offering flexible LAN and WAN configurations, multiple security settings, and a range of high speed processors. The Cisco 3700 Router Series is a family of modular, multiservice access solutions for mid-sized and large-sized offices. With more than 70 modular interface options, the Cisco 3700 family delivers the answer for data, voice video, hybrid dial access, VPNs, and multiprotocol data routing.
Progent can assist you to design and execute an efficient migration from a Sun Solaris-based IT environment to a network powered by Windows and suited for supporting Microsoft's popular office productivity suites, business applications, and developer tools. Progent's Sun Solaris, Windows and Cisco engineers and software development specialists can assist you to preserve your information and minimize productivity discontinuity by developing an efficient migration plan that protects your current assets in Solaris software and technology. UNIX-to-Windows transition consulting services offered by Progent include evaluation of existing infrastructure, migration planning and testing, MS Exchange migration services, information and application porting, and processor and mass storage migration and economization.
