For office networks located anywhere in the state of Delaware, Progent's Microsoft authorized technical experts can provide remote phone assistance and remote troubleshooting to fix your network systems issues quickly and affordably. Progent has developed enterprise-class expertise, sophisticated tools, and support knowledge bases to diagnose and resolve network problems without the high cost and time delays normally associated with in-person service dispatches.

If your Delaware business is located outside of the larger metropolitan areas such as Wilmington, Dover, or Newark, your local computer support choices may be limited in technical capability, or unavailable during urgent situations. This results in a network environment that is unstable or causing productivity loss due to technical problems persisting for too long. Progent’s staff of network professionals average more than ten years of real-world IT industry experience, in the trenches of IT support, performing a large range of technical projects for a extensive range of customers. This means you get not only the technical know how needed for the task, but an expert with demonstrated methods for applying those skills to assist with excellent network solutions.

Some Examples of Online Consulting Services Available from Progent for Cisco Routers
Among the common remote Cisco router consulting services offered by Progent include setting up domain name, IP addressing, routing tables, clock, security logon banner and user accounts; configuring iBGP and HSRP, aggregation, static to EIGRP redistribution, and ECN gateways; reviewing policy based routing to MPLS, routing tables, and line settings; installing current IOS image; setting up and confirming failover; resolving VPN tunnel and routing problems; making a network diagram and documenting configuration; plus security and business recovery strategy.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability either to stop or recover quickly after a ransomware attack. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup environment that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the support of a certified VMware VCDX consultant to help you design, configure, administer and repair VMware vSphere-based virtualization ecosystem for local datacenters, private and public clouds, or hybrid systems. Progent's VMware vSphere and vCloud consulting team offer world-class expertise for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery and business continuity. Progent has extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver maximum availability, fault tolerance, and disaster recovery.

Windows 8.1 Management and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 experts can deliver a range of consulting services to assist companies of all sizes to support, manage, and repair environments that include desktops, laptops, tablets, or Windows phones powered by Microsoft Windows 8.1. Progent's consultants can also provide Windows 10 planning and migration support.

Planning and Configuration Consulting for Cisco's Meraki Cloud-managed Wi-Fi APs
Progent's Meraki wireless access point consultants offer online and onsite support to assist businesses of any size to design, install, maintain, upgrade or troubleshoot Wi-Fi networks that utilize Cisco Meraki APs. Progent can help you to configure and support Meraki-based wireless infrastructure for environments that can range from a teleworker's home or a branch office all the way to a campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco products such as Catalyst, Nexus and Meraki switches, routers and ASA firewalls to build a cohesive network infrastructure that provides identical access, performance, security, manageability and availability for wired and wireless clients irrespective of their location or computing device. (Refer to Meraki switches configuration and management.)

Eliminate Dependence on an Individual Freelance Consultant
By creating a relationship with a full-service computer support company such as Progent rather than with an individual freelance consultant, you are ensured timely availability of experienced experts when you need them. You do not have to worry that illness, classes, vacations, or conflicting jobs with different clients will cause you to be with no support when you have an emergency.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Configuration and Support
Progent's Cisco IP phone and video IP phone consultants can assist your business to configure, manage, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from legacy VoIP products to the latest media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Cisco Unified CM, previously branded CallManager, or with Unified CM Express (CME) to create a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified Communications Manager apps such as Cisco Unified Communications Manager IM and Presence Jabber, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent can provide support with any facet of Cisco IP Phone integration including designing dial plans, resolving QoS, configuring SIP trunks and CUBE internetworking, deploying ISR G2 routers with CUBE VoIP networking support, and designing UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.

GIAC-certified Information Assurance Consultants
Global Information Assurance Certification (GIAC) was established in 1999 to certify the knowledge of IT security professionals. GIAC accreditations are acknowledged by businesses and institutions around the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants offer support for all of the security disciplines addressed under GIAC accreditation including evaluating infrastructure security mechanisms, incident management and response, intrusion detection, web services security and security information and event management (SIEM) solutions.

Web Site Development Services
If you want to revamp your company web, develop internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new venture, or create enterprise-class, database-driven web applications, Progent can provide skilled and experienced web designers and programmers. Progent's consultants can also help you to support your web environment by building and managing a protected, dependable server and connectivity environment featuring remote and wireless access. Services offered by Progent's Experts Team include web Site design, web project management, Microsoft .ASP and .NET programming, graphics design, and one-on-one training for leading web site development platforms. For database-driven web sites, Progent can provide the services of certified SQL Server developers, Oracle programmers and database administrators, and MySQL experts.

Progent's Consulting and Training Services for Office and Office 365
Progent's certified Office and Office 365 experts can assist businesses to integrate Office desktop and Office 365 applications such as Office Excel, Office Word, PowerPoint, Outlook, Access, Visio and Publisher into a cohesive productivity solution that offers fast return on investment and promotes better business outcomes. Progent can help you to integrate Office or Office 365 apps with one another and with other key Microsoft technologies including SharePoint, Exchange Server and Microsoft SQL Server deployed locally or in the cloud. Progent can also help you to fix compatibility issues with different versions of Microsoft Office desktop and offers live online Office and Office 365 instruction to individual users and teams.

Cisco Unified Messaging and Collaboration Consulting
Progent offers remote or on-premises access to a certified CCIE specialist to assist you to plan, implement, manage and repair converged communications networks that incorporate Cisco Unified Communication products in a local, cloud-based, or hybrid cloud deployment. Progent's Cisco Unified Communications consultants have extensive backgrounds assisting companies of all sizes to build advanced collaboration solutions by providing services that include Cisco Unified Communications Manager (Unified CM) and Cisco CallManager system design and deployment, IP voice and video phones setup, and Cisco wireless IP phone solutions. Progent's consultants can assist you with Cisco's extensive library of UC applications such as Cisco Jabber, WebEx, Unity Connection, Unified Contact Center Express (CCX), and Unified Mobility.

Data Protection Manager Consulting Support
Microsoft System Center 2016 Data Protection Manager provides small to mid-size businesses automatic backup and simplified recovery capabilities for Microsoft-based environment. SCDPM 2016 delivers application-sensitive protection for key workloads like Microsoft SQL Server, Exchange Server and SharePoint, protects Windows and Linux virtual machines, supports VMs hosted by Windows Hyper-V and VMware, and can use Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified SCDPM 2016 consultants can help you to design, implement, administer, and troubleshoot a multi-site backup/recovery system powered by SCDPM 2016. Progent can help you to migrate from an older version of Data Protection Manager or from a legacy solution, and Progent can tune your SCDPM 2016 environment for on premises, colocated, cloud-based or hybrid deployments. Progent offers remote or onsite support and can deliver occasional guidance to help you through challenging issues or deliver comprehensive project management or co-management services to help you complete your Data Protection Manager 2016 deployment on time and within your budget.

Get in Touch with a Progent Network Support Expert
To see how you can get in touch with a Progent computer consultant for online or on-premises expertise in , call 1-800-993-9400 or visit Online Computer Help.

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