Wireless Consulting for

Consulting Support for RIM BlackBerry Environments
BlackBerry mobile PDAs from Research in Motion are one of the most successful solutions for maintaining anytime-anywhere connectivity to email, scheduling, web-based applications, and other critical business information. As the complexity of small business IT technology has expanded, and as the need for world-class protection, dependability, and disaster recovery has become the standard for businesses of all sizes, successful deployment and maintenance of BlackBerry technology has become increasingly difficult. To handle areas like security, disaster recovery, and synchronization of BlackBerry handhelds with diverse messaging servers and shared databases, small organizations often turn to outside consulting professionals who specialize in BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-certified consultants who can help small organizations to plan, administer, and repair BlackBerry solutions affordably and effectively, eliminating the need for an in-house BlackBerry solutions specialist and reducing the expense and hassle of supporting wireless workers. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-Gold certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified network security specialists. This range of experience, coupled with Progent's efficient remote support capabilities, provides small companies an economical alternative for incorporating RIM BlackBerry products productively into their information network.

Progent's experts can assist your company with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your database and email systems function optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from previous releases of BlackBerry and Microsoft software, configure easy-to-use management tools so you can track and support BlackBerry smartphones throughout your company, recommend security policies that are right for your company, customize wireless applications, and ensure that your IT network architecture is properly designed to handle your BlackBerry users. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry information is included in your scheduled backup processes in order that it can be restored quickly and safely.

Technical Expertise for BlackBerry BES Server
BlackBerry Enterprise Server streamlines administration and support of RIM BlackBerry wireless handsets, providing a centralized platform for handling key jobs such as smartphone deployment, updates, and deactivation and providing a solid infrastructure for security and high availability. BlackBerry Enterprise Server (BES) delivers seamless communication between Exchange, Novell GroupWise, or IBM Lotus Domino email platforms and BlackBerry handsets and supports over-the-air synchronization.

BlackBerry BES Server offers a wealth of data protection capabilities beginning with advanced data encryption of information transmitted between a BlackBerry device and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also allows great flexibility in selecting degrees of protection to meet the special needs of your environment. Progent's BlackBerry authorized engineers can assist you to choose powerful security functions and activate them remotely. Examples of these over-the-air selectable security features include:

• Disable a BlackBerry device
• Wipe data from a missing or stolen BlackBerry smartphone
• Lock out Bluetooth
• Activate internal defenses against malware

BlackBerry Enterprise Server also offers versatility in selecting ways to prevent users from installing or running unsafe or prohibited software. Progent can help you to choose protective techniques like:

• List exactly what programs are allowed on the device
• Prevent third-party programs from allocating persistent storage on the smartphone
• Select which functions third-party applications can use on the smartphone
• Restrict the kinds of connections third-party software running on the BlackBerry smartphone can initialize
• Block all third-party applications from being installed or executed on the BlackBerry device

How Progent Can Help You to Manage and Troubleshoot Your BlackBerry Environment
Progent can provide an experienced BlackBerry support who has earned accreditations from RIM in all key facets of BlackBerry technology. Progent's BlackBerry support skills range from troubleshooting synchronization issues to architecting wireless workforce solutions based on BlackBerry Enterprise Server. These BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to help you to plan, install, test, troubleshoot, and document a mobile wireless environment based on the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level engineering support services for BlackBerry include business and network needs assessment, system design, deployment strategy and execution, performance optimization, design of a fault-tolerant architecture, information backup and business recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational goals and to design a mobile wireless system that fits within your IT budget and aligns with your business plans. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's ability to accommodate a BlackBerry BES Server, assist your organization to determine which administration approach and hardware products meet your needs, and evaluate your email and messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at informed choices concerning alternatives for software editions, server hardware and mass storage, network architecture, and application set up.

To optimize network protection, Progent's BlackBerry-certified consultant can assist your company to choose and configure sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security engineers to run network-wide security assessment and compliance testing and suggest improvements to accommodate your BlackBerry environment.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer has support skills in important technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can show you how to add and remove BlackBerry smartphone clients on Exchange and Active Directory, configure, monitor, and administer BlackBerry BES Server, administer BlackBerry devices and user accounts, archive and manage storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, deploy access control lists, control Exchange Server data flow, generate, edit, and assign WLAN and VPN configurations, implement SNMP traps, and produce management reports to summarize SNMP data.

Progent's BlackBerry-certified expert can support your BlackBerry solution in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Call or Email Progent to Get Help from a BlackBerry-Qualified Expert
To get in touch with Progent about professional expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or go to Contact Progent.