Wireless Consulting for

Consulting Support Services for RIM BlackBerry Technology
BlackBerry wireless smartphones from Research in Motion are among the most successful solutions for achieving anytime-anywhere access to email, calendars, web-based applications, and other critical business information. As the sophistication of small business networks has increased, and as the need for enterprise-class security, reliability, and disaster recovery has become the norm for companies regardless of size, effective integration and support of BlackBerry technology has become more difficult. To handle issues such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email servers and shared databases, small organizations frequently turn to outside support firms who specialize in BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-qualified engineers who can help small businesses to design, manage, and repair BlackBerry environments economically and effectively, dispensing with the requirement for an in-house BlackBerry solutions expert and lowering the expense and stress of supporting mobile workers. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security professionals. This range of knowledge, combined with Progent's efficient online service delivery model, gives small companies an affordable solution for integrating BlackBerry technology productively into their IT system.

Progent's engineers can help you with SQL Server 2016 integration support, Microsoft SQL Server 2014 deployment and Microsoft Exchange setup so that your database and email systems operate optimally with BlackBerry BES Server. Progent can also assist you to upgrade from older versions of BlackBerry and Microsoft software, set up streamlined administration tools to enable you to monitor and control BlackBerry smartphones throughout your business, recommend security policies that are right for your business, develop custom wireless applications, and ensure that your IT network architecture is appropriately designed to handle your BlackBerry users. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry information is included in your scheduled backup processes so that it can be restored rapidly and thoroughly.

Technical Support for BlackBerry Enterprise Server (BES)
Research in Motion's high-end platform for administering big collections of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This powerful tool allows Exchange Server, IBM Lotus Domino, or Novell GroupWise clients to send and receive emails that are encrypted in wireless transit to ensure maximum security. BlackBerry BES Server also simplifies a wide variety of key administrative tasks that span from smartphone setup and upgrades to wireless security and high availability.

Progent's BlackBerry-qualified engineers can assist you to use BlackBerry BES Server to do basic jobs such as:

• Deploy and manage applications
• Plan smartphone, application, and IT policy updates
• Upgrade BlackBerry smartphone firmware wirelessly
• Manage client configurations with BES Server's extensive library of IT policies

Progent's BlackBerry-qualified engineers can also assist you to use BlackBerry BES Server to perform important tasks not available with the entry-level BES Server Express. These tasks include:

• Set up and support BES Server's fault-tolerant architecture using virtual servers
• Deploy BlackBerry smartphones wirelessly
• Set specialized management roles
• Monitor and report on the health of your BlackBerry system

How Progent Can Help Your Business to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned BlackBerry support who has earned accreditations from Research in Motion in all key facets of BlackBerry integration. Progent's BlackBerry consulting skills span areas from troubleshooting synchronization problems to designing wireless productivity solutions built around BlackBerry BES Server. These RIM BlackBerry certifications and their respective skill sets include:

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for deploying, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email system based on Exchange. Progent's BlackBerry consultant has expertise in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can help you to install and remove BlackBerry smartphone clients on Microsoft Exchange Server and Windows Active Directory, set up, monitor, and administer BlackBerry BES Server, manage BlackBerry handhelds and client accounts, archive and manage storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, install push and pull access control lists, manage Microsoft Exchange Server data flow, generate, update, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce management reports based on SNMP data.

Progent's BlackBerry-certified consultant can support your BlackBerry technology in a number of settings that can include Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist you to plan, install, validate, troubleshoot, and document a wireless solution based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's advanced engineering support services for BlackBerry include business and technology requirements analysis, system design, roll-out planning and implementation, performance tuning, configuration of a high-availability environment, data backup and business recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional objectives and to design a wireless environment that fits within your IT budget and supports your business strategy. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network architecture's ability to accommodate a BlackBerry Enterprise Server, assist your organization to determine which administration approach and physical components meet your needs, and evaluate your email and messaging system configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices about options for software editions, processors and mass storage, network architecture, and application set up.

To maximize network security, Progent's BlackBerry-certified expert can assist you to choose and enable appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-certified security engineers to perform company-wide security vulnerability and compliance testing and suggest enhancements to account for your BlackBerry solution.

Contact Progent to Get Assistance from a BlackBerry-Qualified Professional
If you wish to contact Progent about consulting support for BlackBerry mobile wireless technology, call 1-800-993-9400 or visit Contact Progent.