Overview of Progent's Support Expertise for BlackBerry Technology
BlackBerry Consulting and Integration ExpertiseMobile connectivity to messages, address books, schedules, and the web has become a vital capability of information systems for businesses of all sizes. RIM BlackBerry handhelds are among the most powerful devices for achieving mobile communications. However the infrastructure required to accommodate RIM BlackBerry handhelds has become significantly more complex as the pressure fault tolerance and rock-solid security has increased. Progent's BlackBerry certified engineers specialize in providing small companies world-class network expertise and technical services that are economical and efficient.

Being a Microsoft Gold Partner with more than a decade of experience working with Exchange, Progent can give you access to broad expertise for integrating RIM BlackBerry and Microsoft products by offering support services such as Exchange 2010 Server consulting as well as by providing complementary support services such as Lync Server 2010 integration and MS Office Communications Server support to manage Instant Messaging and Presence. Progent's Microsoft SQL 2016 consultants and MS SQL Server 2014 consultants can set up and troubleshoot your SQL system to operate efficiently with BlackBerry BES Server, and Progent's MS System Center Data Protection Manager specialists can help you to develop archiving and restore processes to preserve your messaging data and reduce productivity disruption in case of a crash of your messaging solution.

Progent also retains a staff of Cisco certified CCIE network consultants who are available remotely to provide advanced assistance for designing and troubleshooting your IT network so that it accommodates your BlackBerry system with enterprise levels of fault tolerance, expandability, protection, and manageability. CCIEs are highly-qualified network gurus who are awarded this prestigious status only after strenuous examination by Cisco. CCIEs can resolve even the most intractable problems associated with network architecture, implementation, repair, and maintenance.

Technical Expertise for BlackBerry Enterprise Server
Research in Motion's advanced platform for administering big groups of BlackBerry wireless handsets is the BlackBerry BES Server. This powerful software allows Exchange, Domino, or Groupwise users to transmit and receive emails that are encrypted during transit to provide maximum security. BlackBerry BES Server also streamlines a broad variety of critical administrative tasks ranging from smartphone setup and upgrades to mobile security and high availability.

BlackBerry BES Server Integration Assistance

Progent's BlackBerry-qualified engineers can assist you to utilize BlackBerry Enterprise Server to perform routine jobs like:

  • Deploy and manage applications
  • Plan device, program, and IT policy updates
  • Update BlackBerry smartphone firmware remotely
  • Control user and group settings with BES Server's extensive library of IT policies

Progent's BlackBerry-certified consultants can also help you to use BES Server to implement key tasks not available with the less advanced BES Server Express. These procedures include:

  • Set up and support BlackBerry's high-availability architecture using VMware
  • Install BlackBerry devices wirelessly
  • Establish custom management roles
  • Automatically track and analyze the health of your BlackBerry solution

Expert RIM BlackBerry Technical Support Available Online from Progent
Progent's certified RIM BlackBerry engineers are available by phone to deliver expert technical help to companies in the Dallas area or throughout the state of Texas. Progent's experienced remote technical support experts have helped businesses solve computer issues and reduce support costs in every state in the U.S. and built a substantial base of satisfied clients. (See Progent's client testimonials.)

Progent can provide online assistance for a broad array of technologies related to BlackBerry software and devices including wireless synchronization, configuration with Exchange Server, setting up BlackBerry BES Server, and strengthening wireless security. Important RIM BlackBerry credentials awarded to Progent's support experts include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can assist you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run important procedures such as resolving enterprise activation issues, registering and removing BlackBerry smartphone users, activating passwords, implementing wireless program installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry engineers can also help you to operate management software like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and utilizing WiFi for enterprise activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry BES environment and assist your company to define and implement appropriate security options.

Progent's certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Microsoft Exchange Server architecture for working smoothly with BlackBerry BES Server or migrate your BlackBerry system to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email system based on Exchange Server. Progent's BlackBerry-certified consultant offers support skills in important areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can help you to add and remove BlackBerry device clients on Microsoft Exchange and Microsoft Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System and IM, implement push and pull access control lists, manage Microsoft Exchange data flow, generate, edit, and apply wireless LAN and VPN configuration sets, implement SNMP traps, and produce reports to summarize SNMP results.

Progent's BlackBerry engineer can support your BlackBerry solution in a number of settings such as Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent offers the services of a BlackBerry Certified Solution Designer to assist your business to design, deploy, test, repair, and produce documentation for a mobile wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's advanced consulting support services for BlackBerry technology include business and technology requirements analysis, system architecture, installation planning and execution, performance tuning, configuration of a high-availability architecture, information backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional objectives and to design a wireless system that fits within your IT budget and aligns with your business plans. Progent can clarify the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to support a BlackBerry Enterprise Server, assist you to decide which management model and hardware products meet your needs, and evaluate your messaging system topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can make informed decisions about alternatives for software editions, processors and storage, network topology, and application configuration.

To optimize system protection, Progent's BlackBerry-certified expert can help your company to select and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-qualified security specialists to perform network-wide security vulnerability and compliance testing and suggest enhancements to accommodate your BlackBerry solution.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Certified Professional
To get in touch with Progent about technical help for BlackBerry mobile wireless technology, call 1-800-993-9400 or visit Contact Progent.

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