Dallas, TX Metro Area Contact Information:

City Street Address Contact Information
Dallas, TX 1717 McKinney Ave
Suite 700
Dallas, Texas, 75202
Sales Phone: 214-446-3777

Link: Dallas Network Support Services
Fort Worth, TX 420 Throckmorton Street
Suite 200
Fort Worth, Texas, 76102
Sales Phone: 682-499-9550

Link: Fort Worth Network Support Services

Immediate Online Troubleshooting for Dallas Networks
Fast Remote Consulting for Dallas NetworksFor businesses located in Dallas or anywhere in the state of Texas, Progent provides online support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking issues, plus the services of CISSP-qualified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts provide exceptional leverage because they possess the real-world background and are equipped with the sophisticated technology needed to solve the majority of information system problems rapidly. This lowers immediate expenses because service calls use up fewer billable minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your company benefits additionally with indirect costs by minimizing or eliminating system outages and associated losses due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive remote technical support know-how is particularly helpful for organizations that rely on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's pricing policy for online help is structured to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged exclusively for the services that you receive. In contrast to many remote support companies, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and simple policy for billing avoid scenarios where speedy. minor solutions manage to end up as major invoices. Progent's skill at handling problems quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of optimized tools and field-proven processes that permit the highest level of efficiency for online technical support and repair for IT networks of any size. Progent provides safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's online support team to access your company's computer system remotely without compromising network security.

Progent's advanced customer support database system stores extensive histories for the service that Progent's customers have received. Progent's team service personnel have the benefit of the details of assistance delivered to each customer by any Progent engineer. This archive of issues and resolutions is stored as a readily accessible support database that allows Progent's online support experts to communicate their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's high-level accreditations and close relationships with key vendors including Cisco and Microsoft make available other extensive support databases and allow priority response from manufacturers' internal support staff with the result that Progent's remote service experts can find optimal resolutions quickly.

Remote technical services available from Progent to clients in Dallas and throughout the state of Texas include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate managed services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by many of the world's top corporations. The ProSight suite of network management outsourcing services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including protection, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through leading-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to provide web-based control and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's preparedness to stop or recover rapidly from a ransomware attack. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup system that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for special information technology programs. Billing charges for longer-term consulting projects are set according to the qualifications of the engineers required. Progent's background in these special fields of information technology enables clients to complete major initiatives within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service options for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for organizations who don't have the money or time to support an in-house Call Center but who want quick communication with an efficient Help Desk with professional telephone assistance plus the expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Call Center is intended for bigger businesses and serves as a seamless supplement to your existing Helpdesk resources. Progent's Virtual Call Center can serve as a an escalation alternative for complex computer system issues, or be available in those circumstances when your regular resources are too busy.

    Progent's Help Desk Call Center staff of veteran network consultants offers your workers in Dallas or anywhere in the state of Texas rapid contact with an effective technical support resource with substantial background delivering telephone-based support and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a solid driver of company productivity, and Progent's goal is to solve rather than just report technical problems.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group offers phone-based and in-depth consulting expertise and training in special application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's consulting, programming, and training offerings, go to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Dallas, or anywhere in the state of Texas, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your business so your network maintenance is proactive rather than reactive. By exposing possible issues before they cause crashes, remote monitoring can head off inconvenient and expensive information system breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems that support a combination of platforms.
How Your Dallas Company Can Contact Progent's Online Support Experts
To contact Progent about emergency online support with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Dallas or anywhere in the state of Texas, Progent's phone-based network support engineers can provide effective and economical system support the moment your business needs it. More than 15 years of offering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to solve IT problems quickly while avoiding the cost and lost time that comes with in-person support visits.

Even if your Dallas company deals with a regular independent consultant or maintains a full time organization that know how to handle ordinary network problems, Progentís Microsoft certified consultants can still provide a convenient and transparent remote extension of your on-site resources in cases when your usual IT support personnel either lack the availability or the expertise to solve unexpected system emergencies or especially complex integration projects.

Benefits of Progent's Network Help for Companies in Dallas
Progent's online support services enable your Dallas organization to experience the benefits of on-call, expert network support without the expense of managing an in-house IT staff. Your information system will derive greater business worth by being more available, productive, and secure. Benefits to your business include:

  • Convenient virtual extension of your local IT resources
    For most organizations in Dallas and throughout Texas, nearby network support resources, whether made up of independent consultants or an internal maintenance staff, can take care of the majority of technical issues. However, major troubles might spring up when local support personnel are too busy or absent, and some trouble may be associated with technology that is unfamiliar to your usual service technicians. In these situations, Progent's online service experts provide an easy, quick, and budget-friendly way to supplement your regular help and to transfer useful knowledge to improve your capability to handle downstream issues locally.

  • Reduced Reliance on Individual Consultants
    For IT support, smaller companies commonly rely on individual freelance consultants. Although independent consultants have less internal costs than big consulting firms and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on vacation, or in class, the absence of backup personnel may force your company to wait for help during an IT crisis. As your business grows, network downtime and problems with critical applications are more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a reliable source of backup service expertise to make sure your network stays available.

  • Build a Solid Foundation for Seamless Expansion
    Companies typically begin with an information architecture created on a shoestring budget. Without a robust framework, slap-dash fixes can get thrown on top of an unstable foundation. As a network grows, reliability and expandability problems can impede the success of the business. Such badly designed environments require careful assessment, smart strategic planning, and broad-based IT knowledge to evolve to a network architecture that can provide the stable foundation to meet vital business requirements and facilitate future growth.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller companies require advice and technical education to negotiate an increasingly complicated array of technology alternatives capable of promoting business growth and improving productivity. These companies hardly need a network consultant who is attempting to sell a certain vendor's technology. Network support and product selling can lead to a scenario where the recommended solution is built around a predetermined product rather than the genuine requirements of a business. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to align technical consulting with the real needs of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT background, fine tuned remote support tools, and understanding of enterprise networking enable offices to escape the pitfalls of excessive reliance on smaller service firms, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional background, at the front lines of network support, performing a broad range of IT tasks for an extensive mix of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support personnel. This means that you get not just expert technical skills, but also a support engineer with proven approaches for using technical knowledge to solve actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person visits per minute. As a result, you are charged only for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for support services provided during regular working hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for fast fixes so you will not be tempted to permit minor problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or local service firms who offer minimal documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation sent by each staff member to each client. The discipline of documenting and archiving support records allows more effective support and eliminates a variety of common problems such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to provide 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can save your IT network from stressful and expensive availability losses.
How Does Our Company Begin Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.















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