Fast and Affordable Remote Troubleshooting for Dallas Computer Systems
Fast Remote Help for Dallas SystemsFor businesses located in Dallas or anywhere in the state of Texas, Progent offers remote help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure problems, plus the services of CISA and CISSP-certified security engineers to help with high-level security design and diagnostic jobs.

Progent's remote technical support experts provide exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated tools necessary to solve the majority of network problems rapidly. Efficient support lowers immediate expenses because service calls accumulate fewer chargeable minutes. Remote help also avoids the expense of sending an engineer to your location. Your company benefits additionally in indirect expenses by reducing or eliminating system downtime and associated losses due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support know-how is especially helpful for businesses that depend on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing policy for remote support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced just for the support that you receive. Unlike typical remote support organizations, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing avoid situations where speedy. minor fixes somehow turn into big invoices. Progent's penchant for solving technical issues efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of optimized tools and proven processes which promote the highest level of effectiveness for online help and troubleshooting for IT networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's remote service group to connect to your company's environment remotely without compromising network security.

Progent's sophisticated customer support database application keeps extensive records describing the support that Progent's clients have been provided. Progent's authorized engineers have access to the details of services provided to every Progent customer by any consultant. This database of issues and resolutions is stored as a conveniently accessible internal knowledge base that allows Progent's online support engineers to share their experiences company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and close relationships with important vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and permit fast response from vendors' in-house product engineers with the result that Progent's online service specialists can come up with optimal solutions in the least time.

Online support services offered by Progent to customers in Dallas and anywhere in the state of Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to enable small and medium-size businesses to benefit from the same cutting-edge technology used by some of the world's top corporations. Progent's ProSight suite of outsourced network management services addresses all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the complete threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to provide web-based management and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so any looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover rapidly after a ransomware incident. Progent will consult with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology projects. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology enables clients to complete critical initiatives within budget and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for organizations who lack the resources to support an in-house Help Desk Call Center but who want quick communication with a dependable Call Center with proficient phone support plus the ability to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Call Center is designed for larger businesses and serves as a seamless addition to your established Help Desk staff. Progent's Virtual Call Center can serve as a an escalation resource to handle complex technical issues, or be ready in overflow instances when your regular support engineers are too busy.

    Progent's Help Desk staff of seasoned information technology professionals gives your computer users in Dallas or anywhere in the state of Texas immediate contact with an efficient support resource with substantial background offering telephone-based support and remote repair service for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk the reputation as a solid driver of company success, and Progent's policy is to resolve instead of just annotate network problems.

  • Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Group provides online and in-depth consulting expertise and education in key application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, programming, and training for Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, programming, and training services, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Dallas, or anywhere in the state of Texas, remote IT infrastructure monitoring by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM for your environment so your network support is proactive and automated. By anticipating looming issues before they cause network outages, proactive monitoring can avoid stressful and costly service crises. Progent can also assist with network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks powered by a variety of platforms.
How Your Dallas Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Dallas or throughout the state of Texas, Progent's phone-based network support engineers are ready to deliver expert and cost-effective IT support the instant your business needs it. More than 15 years of offering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity tools to fix network problems rapidly while eliminating the cost and lost productivity that comes with on-premises support visits.

Even if your Dallas organization works with a local independent consultant or employs an in-house IT staff that can handle ordinary computer problems, Progentís Microsoft certified consultants are available to offer an easy and transparent remote extension of your local resources for situations when your regular service personnel either lack the bandwidth or the expertise to resolve sudden system emergencies or particularly tough integration problems.

Benefits of Progent's IT Support for Businesses in Dallas
Progent's remote IT consulting services allow your Dallas business to experience the advantages of immediate, enterprise-class IT support without the cost of managing an in-house IT organization. Your network will acquire added business worth by becoming increasingly reliable, productive, and secure. Benefits to your business include:

  • Convenient remote extension of your local support resources
    For most companies in Dallas or anywhere in Texas, nearby network support resources, whether consisting of freelance consultants or an in-house maintenance staff, can take care of the majority of technical issues. On the other hand, IT crises might occur when your regular resources are too busy or absent, and some problems may be associated with IT products that is beyond the scope of your usual support people. In these instances, Progent's on-call support experts offer an easy, quick, and economical solution to augment your regular resources and to convey useful information to improve your capability to handle future issues locally.

  • Less Reliance on Individual Consultants
    For IT maintenance, smaller businesses often rely on individual freelance consultants. Although independent consultants have smaller overhead than larger consulting companies and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another client, sick, on vacation, or in class, the lack of backup personnel may require your business to wait for assistance during an IT crisis. As your business grows, network unavailability and trouble with vital applications become more costly. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides an on-call source of reserve service experts to insure your network is always available.

  • Build a Scalable Foundation for Smooth Growth
    Organizations often start with an information architecture created on a shoestring budget. Without a proper infrastructure, slap-dash repairs can get piled on top of an unstable foundation. When a company grows, stability and expandability problems can hinder the productivity of the business. These badly built systems need careful analysis, smart strategic planning, and wide technical knowledge to upgrade to a network architecture that can provide the stable foundation to meet current business demands and simplify future expansion.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller companies need guidance and technical education to navigate through an increasingly complicated maze of technology options available for promoting business success and enhancing efficiency. They do not need a computer consultant who is motivated to resell a certain vendor's products. Network consulting and product sales can lead to a scenario where the proposed solution is built around a profitable product rather than the true needs of a business. Progent avoids these conflicts by selling only services rather than products. This allows Progent to match IT expertise with the best needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical knowledge, fine tuned support tools, and familiarity with corporate IT allow companies to escape the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Complete Line of Servers
    Progent offers in-depth support for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support, Microsoft Windows Server 2008 migration, Microsoft Windows Server 2003 maintenance, MS Exchange 2016 Server migration, Exchange 2013 consulting, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus SQL Server 2016 upgrades, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises help by the minute. As a result, you pay just for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in regions where Progent offers on-site service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no minimum fee and asks no monthly commitment for services provided during normal business hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for fast solutions so you won't be tempted to allow less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent has little competition. Businesses who utilize trusted freelance service providers or who maintain internal support staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible problems before they result in downtime, system monitoring can keep your IT network from stressful and costly service disruptions.
How Does My Business Start Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.















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