Fast and Affordable Remote Support for Dallas IT Networks
Fast Online Consulting for Dallas NetworksFor businesses located in Dallas or anywhere in the state of Texas, Progent provides remote support for information systems based on any mix of Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified professionals have delivered remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve complex networking issues, plus the services of CISSP-certified security consultants to handle advanced security design and troubleshooting jobs.

Progent's online technical support experts offer excellent value because they possess the practical experience and are equipped with the advanced technology needed to resolve the majority of network issues rapidly. Efficient support lowers direct expenses because service calls use up minimal chargeable minutes. Online help also eliminates the expense of sending an engineer to your location. Your company saves additionally in incidental costs by reducing or avoiding network downtime and related losses stemming from business disruption, disgruntled clients, idle workers, and distracted management. Progent's advanced online consulting expertise is particularly helpful in environments that are dependent on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be useful.

Progent's pricing model for online help is structured to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. Unlike typical remote service companies, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and clean model for pricing prevent situations where fast solutions manage to turn into big invoices. Progent's penchant for handling problems quickly means you saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized tools and proven processes that permit the maximum degree of effectiveness for remote engineering help and troubleshooting for IT networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's online support team to interface to your company's network remotely without breaching network security.

Progent's sophisticated technical support database application stores detailed records for the service that Progent's clients have received. Progent's staff service personnel have access to the specifics of services provided to each Progent client by any Progent engineer. This database of issues and responses is stored as a conveniently exploitable support knowledge base that allows Progent's online support experts to share their experiences company-wide to make sure that the value of Progent's technical support improves daily. Progent's high-level accreditations and formal relationships with major industry leaders such as Cisco and Microsoft make available additional vast support databases and allow priority access to vendors' internal product engineers so Progent's online service specialists can find the best resolutions in the least time.

Online support services offered by Progent to customers in Dallas and throughout the state of Texas include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a line of budget-friendly, flat-rate services designed to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's top corporations. These managed services address all critical aspects of information technology including email content filtering, security and compliance, disaster recovery, and network infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to provide web-based management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, applications and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that require critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the health of critical computers that power your business network. When ProSight Systems Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your Progent consultant so all potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight Systems Watch server and desktop management services.

Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology enables customers to complete major projects within budget and on schedule. Progent's special online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk programs for companies with networks based on Microsoft, Cisco, Apple Mac, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing services are a convenient solution for companies who lack the budget to assemble and manage an internal Help Desk Call Center but who require quick communication with an effective Help Desk with professional phone support plus the ability to escalate the most challenging tasks to high-level consultants.

    Progent's Call Center consulting support can support you in establishing an effective new Help Desk or revamping your current organization, evaluating or customizing Help Desk application software to address the unique needs of your company, or providing temporary online staff to supplement your internal Help Desk Call Center resources to deal with unusually busy scenarios like software transitions, mass upgrades, or installing new business software.

    Progent's Call Center staff of veteran network professionals offers your computer users in Dallas or anywhere in the state of Texas immediate contact with a reliable technical support resource with extensive experience providing telephone-based help and remote diagnostics for computer environments based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk the reputation as a key enabler of business success, and Progent's intent is to resolve rather than just record IT issues.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Consulting staff offers remote and in-depth consulting expertise and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for Microsoft business applications such as Microsoft CRM, MS Office Project, MS Word, and MS Excel. To read more information concerning Progent's expertise, programming, and training services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Dallas, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your environment so that your IT maintenance is proactive rather than reactive. By anticipating looming problems before they cause crashes, system monitoring can avoid stressful and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple Mac environments, Windows environments, or networks based on a mix of OS platforms.
How Your Dallas Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency online help with Microsoft Windows, Apple Mac, or Linux computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Dallas or anywhere in the state of Texas, Progent's phone-based computer support engineers are ready to deliver expert and economical IT support whenever your company has to have it. Long experience offering online repair services has earned Microsoft Gold certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to repair network problems quickly while avoiding the expense and lost productivity that comes with on-site support visits.

Even if your Dallas company deals with a regular independent support technician or employs an in-house IT staff that can deal with the majority of network problems, Progentís Microsoft certified consultants are available to provide an easy and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the experience to resolve unexpected system emergencies or especially tough integration problems.

Advantages of Progent's Network Help for Companies in Dallas
Progent's remote support services allow your Dallas company to realize the advantages of immediate, world-class network support without the expense of managing a full-time IT staff. Your network will acquire added business worth by becoming increasingly reliable, efficient, and protected. Advantages to your company include:

  • Seamless remote expansion of your on-site IT resources
    With most offices in Dallas or anywhere in Texas, nearby computer service providers, whether consisting of outside consultants or a full-time maintenance staff, can take care of the majority of technical issues. However, serious problems may strike when your regular support personnel are too busy or absent, and some trouble may be associated with technology that is unfamiliar to your onsite service people. In these instances, Progent's on-call service experts give you a convenient, quick, and economical solution to supplement your regular help and to convey valuable knowledge to increase your capability to handle downstream problems in-house.

  • Less Reliance on Freelance Consultants
    For network support, smaller offices commonly rely on individual freelance consultants. Although independent consultants carry smaller internal costs than larger consulting firms and can often charge lower rates, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If a freelance service provider is busy with another client, ill, on a trip, or in training, the lack of backup help may force your company to go without help during an IT crisis. As your company expands, system unavailability and problems with vital software are more costly. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a ready source of backup support experts to insure your network is always up and running.

  • Build a Solid Basis for Smooth Growth
    Businesses often start with an IT system created on a shoestring budget. Without a proper infrastructure, band-aid fixes often get piled onto an unstable foundation. As a network grows, stability and scalability issues can hinder the success of the organization. Such badly built systems need proper assessment, intelligent strategic planning, and broad-based IT knowledge to evolve to a network architecture that can offer the solid foundation to handle vital business requirements and simplify future growth.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller businesses need guidance and technical education to navigate through an increasingly complex array of technology alternatives available for accelerating business growth and improving efficiency. They do not need a network consultant who is attempting to sell a certain vendor's products. IT consulting and product sales can lead to a situation where the proposed solution is designed around a predetermined technology rather than the genuine needs of a business. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to match technical consulting with the real interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, depth of technical expertise, fine tuned remote support software, and understanding of corporate IT enable companies to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry background, at the front lines of network service, executing a wide variety of technical projects for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This guarantees that you get not only expert IT skills, but also a support engineer with proven methods for using computer knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person help per minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no minimum charge and asks no monthly commitment for support services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you will not be forced to permit minor problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service reports sent by every staff member to each customer. The discipline of detailing and archiving service activity allows more effective service and avoids a variety of common problems such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to offer 24x7 system tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, system monitoring can save your IT network from painful and costly service losses.
How Does Our Company Start Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.

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