Dallas, TX Metro Area Contact Information:

City Street Address Contact Information
Dallas, TX 1717 McKinney Ave
Suite 700
Dallas, Texas, 75202
Sales Phone: 214-446-3777

Link: Dallas Network Support Services
Fort Worth, TX 420 Throckmorton Street
Suite 200
Fort Worth, Texas, 76102
Sales Phone: 682-499-9550

Link: Fort Worth Network Support Services

Fast Remote Troubleshooting for Dallas IT Networks
Immediate Phone Technical Support for Dallas NetworksFor organizations located in Dallas or anywhere in the state of Texas, Progent offers online help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified professionals have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with complex networking problems, plus the assistance of CISA and CISSP-accredited security engineers to handle advanced security architecture and diagnostic issues.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the real-world experience and are equipped with the advanced technology necessary to solve most information system problems rapidly. This lowers direct expenses since solutions use up minimal chargeable minutes. Online help also avoids the cost of dispatching a consultant to your location. Your company benefits additionally with incidental costs by minimizing or avoiding network outages and related costs resulting from business disruption, upset clients, idle workers, and distracted executives. Progent's extensive remote technical support expertise is particularly valuable for businesses that depend on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing policy for online help is structured to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you owe just for the support that you actually get. In contrast to typical remote support firms, Progent imposes no startup surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing do away with situations where quick solutions manage to end up as big tabs. Progent's skill at dealing with technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of customized technologies and field-proven processes which ensure the maximum degree of efficiency for remote technical support and repair for computer networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's remote service group to access your company's network without breaching system security.

Progent's proven customer support reporting application stores extensive histories describing all service that Progent's clients have received. Progent's team consultants have access to the records of support delivered to each Progent client by any engineer. This database of trouble tickets and solutions is stored as a quickly exploitable support knowledge base that allows Progent's remote technical professionals to communicate their experiences company-wide to ensure that the quality of Progent's support grows over time. Progent's extensive list of accreditations and close associations with key technology companies including Cisco and Microsoft make available additional massive technical knowledge bases and permit fast response from vendors' in-house support staff so Progent's remote consulting specialists can find optimal solutions in the least time.

Remote technical support services offered by Progent to clients in Dallas and throughout the state of Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate managed services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's top enterprises. The ProSight suite of IT management outsourcing services covers all critical facets of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the complete malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and allows fast recovery of vital files, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their networking appliances such as switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so that all potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with information security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's ability either to block or recover quickly after a ransomware attack. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting experts for special information technology projects. Progent's rates for ongoing consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these important fields of information technology enables clients to complete critical initiatives within budget and on time. Progent's special online engineering solutions include:

  • Call Center Support
    Progent's Help Desk service options for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are intended for businesses who don't have the money or time to build and maintain an internal Call Center but who want fast response from an effective Help Desk with proficient phone assistance as well as the expertise to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger companies and operates as a seamless addition to your current Helpdesk organization. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative to resolve complex network problems, or be ready in hectic circumstances when your regular resources are swamped.

    Progent's Call Center team of veteran information technology professionals provides your computer users in Dallas or anywhere in the state of Texas quick contact with a large technical support group with years of background delivering telephone-based consulting and remote troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk perception as a major driver of business performance, and Progent's target is to fix and not merely record IT problems.

  • Business Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts Group offers phone-based advanced engineering expertise and education in key application areas including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide expertise, customization, and training for familiar Microsoft business applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's consulting, programming, and training offerings, refer to Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Dallas, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your business so your network maintenance is proactive and automated. By exposing possible issues before they grow into full-scale emergencies, remote monitoring can ward off inconvenient and costly information system crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks that incorporate multiple operating systems.
How Your Dallas Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and startups in Dallas or throughout the state of Texas, Progent's online network support specialists are ready to deliver professional and cost-effective system help whenever your company has to have it. Long experience delivering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote access technology to solve IT problems rapidly while eliminating the expense and lost productivity that comes with on-site support calls.

Even if your Dallas organization has a local independent support technician or maintains an in-house IT staff that know how to handle the majority of computer issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to resolve unexpected network emergencies or especially challenging integration projects.

Benefits of Progent's IT Support for Companies in Dallas
Progent's remote IT consulting services enable your Dallas company to have the benefits of immediate, world-class network support without the expense of managing a full-time IT organization. Your information system will derive added business worth by becoming more reliable, productive, and secure. Benefits to your company include:

  • Convenient virtual expansion of your on-site support resources
    For most offices in Dallas or anywhere in Texas, local computer support providers, whether represented by freelance consultants or an in-house IT staff, can handle typical network problems. On the other hand, major troubles might spring up when your regular support personnel are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your onsite service technicians. In these situations, Progent's on-call service experts provide an easy, fast, and economical way to supplement your local resources and to pass on useful information to increase your ability to resolve future issues locally.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller organizations often depend on independent freelance consultants. Although independent service people carry less overhead than big consulting firms and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on vacation, or in class, the lack of backup personnel may require your company to wait for assistance during an IT crisis. As your company expands, system downtime and trouble with vital software become more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a dependable source of backup service experts to make sure your network stays available.

  • Create a Scalable Foundation for Smooth Growth
    Companies typically begin with an information architecture created on a modest budget. Lacking a proper framework, band-aid fixes can get piled on top of a weak foundation. As a company grows, stability and scalability issues can impede the success of the organization. These poorly built systems require proper analysis, smart long-term planning, and extensive IT expertise to upgrade to a system architecture that can offer the solid foundation to handle current business demands and facilitate future growth.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller organizations need advice and technical education to navigate through an ever more complex array of product alternatives capable of promoting business success and improving productivity. They hardly need a computer engineer who is trying to resell a specific vendor's products. Network consulting and product sales can result in a scenario where the recommended solution is built around a profitable technology rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by selling only services instead of products. This enables Progent to match IT consulting with the best interests of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT experience, fine tuned support software, and familiarity with corporate IT allow businesses to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.















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