Fast and Affordable Remote Support for Dallas IT Networks
Urgent Remote Help for Dallas SystemsFor businesses located in Dallas or anywhere in the state of Texas, Progent provides online support for information systems powered by Microsoft, Cisco, Mac, or Linux platforms. Progent's Microsoft certified consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex infrastructure issues, plus the assistance of CISA and CISM-accredited security engineers to help with advanced security design and diagnostic issues.

Progent's online technical support engineers provide exceptional value because they have the real-world background and have access to the sophisticated tools necessary to solve most information system issues quickly. Efficient support reduces direct costs because service calls use up minimal billable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization benefits additionally in indirect costs by reducing or avoiding network outages and associated losses due to business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced online consulting know-how is particularly important for organizations that rely on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing model for remote support is structured to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you pay exclusively for the services that you actually get. Unlike typical remote service companies, Progent requires no service activation fee or minimum fees. Progent's per-minute granularity and clean policy for billing do away with situations where quick repairs somehow end up as substantial tabs. Progent's skill at disposing of technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of optimized tools and field-proven processes that ensure the maximum level of effectiveness for online help and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's online support team to link to your system without breaching network security.

Progent's proven service database system includes comprehensive documentation of all support that Progent's clients have been provided. Progent's staff service personnel have access to the history of services delivered to each client by any Progent consultant. This archive of anomalies and responses is organized as a conveniently exploitable internal knowledge base that enables Progent's remote technical engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced certifications and formal relationships with important vendors including Cisco and Microsoft open up other vast support knowledge bases and permit priority access to manufacturers' in-house product engineers so Progent's remote service specialists can come up with the best resolutions quickly.

Online support provided by Progent to businesses in Dallas and throughout the state of Texas include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by some of the world's leading enterprises. Progent's ProSight portfolio of outsourced network management services addresses all key aspects of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the complete threat progression including filtering, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of vital files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that require critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that all looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.

Additional Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT projects. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk programs for organizations with networks that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for companies who don't have the resources to assemble and manage an in-house Call Center but who require fast access to a reliable Help Desk Call Center with professional telephone support as well as the expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Call Center consulting services can guide you in building an efficient new Help Desk or enhancing your established organization, selecting or enhancing Help Desk application software to address the unique requirements of your business, or adding occasional online personnel to supplement your internal Help Desk team during demanding situations such as software transitions, major upgrades, or installing new business software.

    Progent's Call Center team of experienced network consultants gives your clients in Dallas or anywhere in the state of Texas quick contact with a large support resource with extensive experience offering telephone-based consulting and remote diagnostics for networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk perception as a key enabler of business productivity, and Progent's goal is to resolve instead of merely document IT issues.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting staff can supply online advanced consulting expertise and training in key application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom development, and education for familiar Microsoft applications including Microsoft CRM, Office Project, MS Office Word, and MS Excel. To learn more information about Progent's consulting, custom programming, and education services, see Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from a prior release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Dallas, or anywhere in the state of Texas, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to suit your environment so your network maintenance is proactive and automated. By detecting possible trouble spots before they grow into downtime, proactive monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac environments, Windows networks, or networks powered by a mix of operating systems.
How Your Dallas Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent remote expertise with Microsoft Windows, Apple Mac, or Linux computer systems, go to Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Dallas or anywhere in the state of Texas, Progent's online network support specialists are ready to deliver expert and economical IT support the instant your business has to have it. Long experience offering online repair services has led to Microsoft Gold status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to repair IT problems quickly while avoiding the expense and lost time associated with on-site service visits.

Even if your Dallas business has a local independent consultant or employs a full time organization that know how to handle common computer issues, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the time or the experience to fix unexpected network emergencies or particularly challenging integration problems.

Features of Progent's Online Computer Services for Dallas
Progent's online help, remote troubleshooting, network security consulting, and network management services give companies in Dallas or anywhere in the state of Texas the greatest leverage for your IT investment. Whether you require one-time phone support and remote troubleshooting or full-time Help Desk Call Center support and network administration, Progent's experts can deliver your office enterprise-level IT support while allowing you to avoid the cost and administration overhead of carrying a full-service internal IT staff. Key features of Progent's online help services include:

  • Immediate Phone Contact with Microsoft Qualified Experts
    Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to offices in Dallas and is also ideal for networks in geographic regions of Texas that lack consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Gold Partner support firm, Progent has the advantage of a wide selection of Microsoft support tools, service information, and continuing education.

  • Per Minute Rates to Reduce Costs
    Progent provides remote help on a per-minute basis, so you are charged only for the services you use. Progent asks for no minimum fee for online help and imposes no ongoing subscription fee for services provided during normal working hours. This keeps you from paying big bills for quick repairs.

  • Access to Cisco Certified Network Architecture Professionals
    As a Certified Partner for Cisco, Progent offers help from on-staff specialists with expertise in planning, implementing, and troubleshooting networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected connectivity for local and remote networking.

  • Application Specialists Group
    Progent's core consulting services include system integration, MS Exchange expertise, network security design, and Help Desk outsourcing support. Progent's Experts Team offers in-depth consulting expertise for critical business applications. Support offered by the Application Experts Group covers:
    Dynamics GP/Great Plains Consulting and Programming
    Microsoft Project Support
    Office Excel and Office 365 Excel Consulting and Application Development
    Office Word and Microsoft Office 365 Word Expertise
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Solaris Help
    Microsoft SQL Server 2016 Software Programming and Microsoft SQL Server 2014 Application Development and Troubleshooting
    Oracle Management Support and Application Programming
    MySQL Database Administration and Application Design
    Apple Mac Integration
    Amazon MWS Software Design and Programming

    By providing a convenient centralized source for IT generalists and application experts, Progent is able to deliver fast, affordable, and thorough IT solutions that align with the special needs of your company.

  • State of the Art Online Connectivity Software
    Protected online connectivity allows Progent's service professionals to observe exactly what your customers see. This makes it possible to find fast solutions to issues that could otherwise demand an expensive onsite visit. State-of-the-art online connectivity tools and experienced engineers together enable Progent to repair most IT problems quickly and affordably. Progent is a pioneer in online support and automated network tracking.

  • Support for Mainstream VPN Products
    Progent supports secure VPN access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without compromising network security.

  • Round-the-Clock Service for Maximum Network Availability
    For companies with line-of-business applications, Progent offers optional round-the-clock online support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce high system uptime.

  • Help Desk Call Center
    Progent's Help Desk Call Center programs are intended especially for budget-constrained organizations whose clients require instant recourse to a Help Desk service with expert telephone support and complete escalation capability.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, range of IT expertise, refined support software, and understanding of corporate IT enable companies to avoid the limitations associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry background, at the forefront of IT support, executing a wide range of technical projects for an extensive mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support staff. This ensures that you get not just world-class IT help, but also a consultant with field-tested methods for using technical knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person visits by the minute. As a result, you are charged exclusively for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for support services delivered during normal working hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick solutions so you won't be tempted to allow simple problems to fester.

  • Complete Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or small service organizations who offer scant documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation transmitted by every consultant to every customer. The practice of documenting and organizing service activity results in more effective support and eliminates a variety of typical problems such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 system tracking services based on Microsoft Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can save your IT network from stressful and expensive availability disruptions.
How Does My Business Start Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.

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