Remote Computer Network Consulting for Dallas Small Business Network Systems
For small businesses and new businesses in Dallas or anywhere in the state of Texas, Progent's online computer support specialists can provide professional and affordable system support the moment your business has to have it. More than a decade of delivering remote tech support has earned Microsoft Gold Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to solve computer problems rapidly while eliminating the expense and lost productivity that comes with in-person service visits.
Even if your Dallas company has a regular independent consultant or maintains a full time organization that know how to deal with day-to-day network problems, Progent’s Microsoft certified engineers offer an easy and transparent remote expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the experience to deal with sudden system emergencies or especially complicated integration problems.
Features of Progent's Remote Computer Support for Dallas
Progent's online support, remote troubleshooting, network security expertise, and network administration services offer small offices in Dallas or anywhere in the state of Texas unparalleled leverage for your support investment. Whether you need one-time telephone support and remote network repair or ongoing Help Desk Call Center services and system management, Progent's professionals can provide your small business enterprise-level network support while allowing you to avoid the expense and hassle of running a full-service internal IT staff. Highlights of Progent's online help services include:
Fast Phone Contact with Microsoft Qualified Professionals
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to small companies in Dallas and is also ideal for customers in geographic areas of Texas that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Gold Certified Partner support company, Progent has access to a wide array of Microsoft support tools, service databases, and continuing training.
By the Minute Billing to Reduce Costs
Progent offers online help on a minute-by-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum fee for online support and requires no ongoing subscription fee. This keeps you from paying big invoices for routine fixes.
Availability of Cisco Network Architecture Professionals
As a Certified Partner for Cisco, Progent can provide the services of authorized professionals with expertise in planning, deploying, and managing networking solutions powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and secure infrastructure for fixed and mobile networking.
By providing a convenient centralized source for network generalists and specialists, Progent is able to tailor fast, cost-effective, and comprehensive IT solutions that align with the unique needs of your business.
State of the Art Online Connectivity Software
Protected remote connectivity permits Progent's support experts to observe precisely what your users see. This makes it possible to produce quick solutions to problems that could otherwise demand an expensive personal service call. State-of-the-art online connectivity software and expert technicians together enable Progent to resolve most network problems rapidly and economically. Progent is an industry leader in offsite support and remote network tracking.
Compatibility with Popular VPN Gateways
Progent can provide safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
Round-the-Clock Support for High System Uptime
For small businesses with vital applications, Progent can provide 24x7 online technical services. Combined with automated 24x7 server monitoring based on Microsoft's MOM platform, this offering can help produce maximum system uptime.
Help Desk Services
Progent's Help Desk outsourcing services are intended especially for budget-constrained small offices whose workers need immediate recourse to a Help Desk service with effective phone support and full escalation capability.
Advantages of Progent's IT Support for Small Companies in Dallas
Progent's online network troubleshooting services allow your City# small business to have the advantages of on-call, expert IT support without the cost of managing an in-house IT organization. Your information system will acquire greater strategic worth by becoming more available, productive, and protected. Advantages to your business include:
Convenient remote extension of your on-site support resources
With most small offices in Dallas and throughout Texas, local computer support resources, whether made up of outside consultants or a full-time IT staff, can solve typical technical problems. On the other hand, serious problems sometimes spring up when local support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your local support personnel. In these cases, Progent's on-call support specialists offer a convenient, fast, and economical way to supplement your regular help and to transfer valuable knowledge to improve your ability to handle downstream problems locally.
Less Dependence on Freelance Consultants
For IT support, small businesses often depend on individual freelance consultants. While freelance service people have smaller overhead than big consulting organizations and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another customer, ill, on a trip, or in class, the lack of reserve personnel may force your company to go without help during an emergency. As your company grows, system downtime and problems with critical software are more costly. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides an on-call source of backup service experts to make sure your network is always available.
Create a Solid Foundation for Smooth Expansion
New companies typically begin with an IT architecture created on a modest budget. Lacking a scalable infrastructure, slap-dash fixes often get thrown on top of a shaky foundation. When a company grows, reliability and expandability problems can impede the productivity of the business. These badly built systems need proper analysis, smart strategic planning, and extensive technical expertise to upgrade to a network infrastructure able to deliver the stable foundation to handle critical business requirements and simplify future expansion.
Work with Problem Solvers Rather Than Product Vendors
Small businesses need guidance and technical education to navigate through an increasingly complex maze of product alternatives available for promoting business success and improving productivity. They do not need a network consultant who is motivated to sell a specific vendor's products. Network support and product selling can lead to a situation where the proposed
solution is built around a predetermined product rather than the true needs of a client. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to match technical expertise with the real interests of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, depth of IT experience, refined support tools, and familiarity with corporate IT allow small businesses to avoid the pitfalls of excessive dependence on smaller service firms, individual freelance service providers, or limited internal IT help.
Proven Methodology
Progent’s team of Microsoft and Cisco certified consultants average more than a decade of real-world industry background, in the trenches of IT service, executing a broad variety of IT tasks for an extensive array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This guarantees that you get not only expert IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to resolve actual network problems quickly.
Value Pricing
Progent's pricing model is to bill for remote service and on-site visits per minute. Consequently, you pay just for received services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you will not be tempted to permit minor problems to fester.
Complete Records of IT Services
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local support organizations who provide scant documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation transmitted by every staff member to each customer. The practice of documenting and organizing support activity allows more efficient support and avoids a slew of common misfortunes such as when a support client is effectively held captive to a consultant who won’t release the keys to the kingdom.
Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their scope, Progent can focus on delivering hard-to-find services where Progent has few competitors. Companies who work with familiar freelance consultants or who employ internal support personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.
24x7 Server Monitoring with Microsoft MOM
Progent is one of the only consulting firms to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. This package causes your network maintenance to be anticipatory rather than reactive. By revealing possible problems before they result in downtime, network monitoring can save your information network from stressful and expensive service disruptions.
How Does My Business Start Getting Remote Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network support, go to Immediate Emergency Support.
Small to mid-sized companies can now get all the benefits of Microsoft Operations Manager and also have fast access to Progent’s Microsoft and Cisco qualified IT support experts. With Progent's economically priced network support programs, mid-size businesses can select a basic MOM-based co-sourcing package with server monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing package. Progent supports MOM 2005 and Microsoft Operations Manager 2000 to provide small business information systems world-class availability, protection and performance.
Progent’s staff of Microsoft and Cisco qualified consultants average more than a decade of real-world professional background, at the front lines of IT service, executing a wide variety of IT tasks for an extensive mix of businesses. Every Progent support professional shares a proven collection of individual best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This means that you get not just expert technical skills, but also a support engineer with field-tested approaches for using computer knowledge to fix real-world network problems efficiently.
In addition to offering Microsoft Dynamics GP consultants, Progent can supply consultants experienced in Microsoft Axapta, Microsoft Dynamics NAV Business Management Software, Microsoft Solomon, Microsoft Business Solutions Retail Management System, Macola ERP by Exact Software, MAS 90 ERP by Best Software, and QuickBooks Pro by Intuit. Progent's consultants also can show you how to integrate and support a secure, robust network infrastructure to run your ERP, MRP and accounting applications.
Cisco offers an extensive product line of routers including appliances built to deliver the protection, bandwidth, and availability levels demanded by small and medium-sized businesses. Cisco routers include support for redundancy, automatic failover, and backup power for improved fault tolerance and network uptime. Progent can show you how to select and integrate Cisco routers to build a solid foundation for your network and to make it easy to expand as you support new users, start new offices, install new services, extend your network to clients and partners, and support a more mobile workforce. Progent can provide help with a variety of routers powered by the Cisco IOS operating system, including the Cisco SB 100, the Cisco 800 and 1800 Series Routers, Cisco 2800 and 3800 Routers, plus older 2500 and 2700 Routers.
Progent offers a selection of data transport services from leading carriers such as AT&T, Broadwing, and New Edge Networks. Data transport technologies offered through Progent include ISDN, DSL, Frame Relay, T1, ATM, Private Line, plus stationary and mobile wireless. Progent can assist you with all aspects of creating and integrating a cohesive data communications system that maximizes the business value of your IT network. Progent can also provide consulting and support services ranging from system repair to comprehensive IT outsourcing so that your data transport strategy can succeed.
Progent is a leader in affordably providing world-class network help to small companies. Progent's success in handling the network service requirements of the historically underserviced small company market is the cumulative outcome of key technical and operational innovations that have eliminated a great deal of the traditional expenses out of managing network service, injected unmatched professional expertise into the support system, and dramatically streamlined the solution cycle.
Progent’s Microsoft-certified experts offer small and medium sized companies computer consulting, maintenance, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for efficiently connecting people, groups and information. SharePoint Portal Server provides a common location for your workers or customers to connect to, organize, share and manipulate relevant data, documents, and applications and to communicate with other people. It allows quicker and better decisions, more effective access across groups and more streamlined business processes. The main goal of SharePoint Server is to gather together, in a productive way, all of the many sources of knowledge available within and without a business network. Windows SharePoint Services connect workers, customers, workgroups and major tasks with the information they’ve developed in a way that makes data easy to locate, retrieve and re-use.
Progent's Check Point Software experts can show you how to select and configure Check Point Software Firewall and VPN software and hardware based on Check Point Software's technology to offer an affordable and effective security defense for your information network. Progent can also help you integrate other Check Point technologies including ZoneAlarm and Check Point NGX VPN with protection solutions from other vendors and provide a central stop for continuing technical support, maintenance, training, and design services.
As the global leader in IP connectivity, Cisco Systems offers the industry's most comprehensive line of products and technologies for enabling ISPs to deliver highly secure, flexible, value-added voice, video, and data products. Progent's Cisco-qualified network professionals have experience serving the special needs of Internet Service Providers by assisting Internet Service Providers to design, implement, and support fault-tolerant, scalable network solutions suitable for shared public networks.
Progent's compensation structure is based on revenue sharing, so similar to being an independent contractor, your income is directly driven by your generated revenue. Certain of our support staff stress quality of life and elect to consult at a more relaxed pace, utilizing our self-determined schedule to follow individual pursuits like mountain biking, car racing, skiing, surfing, vacations, or spending free time with family and acquaintances. Others take advantage of the chance to make big bucks through hard effort and long days. Progent completely supports both ends of the spectrum plus any point in between.
Progent's experts can provide Macintosh users a range of services including workstation support, Apple OS X expertise, Apple Mac integration with Windows networks, Microsoft Entourage and email help, security services, and custom training. For computer environments based exclusively on Mac OS X or for networks with a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft certified professionals have the background and depth to handle the difficulty of planning, configuring and maintaining a network environment that is reliable, secure, fast and aligned with your company's business goals.
Progent's certified Internet Security and Acceleration Server consultants have long backgrounds configuring ISA Server-based security solutions for IT networks with multiple offices, remote workers, and line-of-business web applications. Progent's Microsoft Firewall consultants are available to assist your small business in designing and implementing a configuration of ISA 2000 Server or ISA Server 2004 that supports your information security needs without overly restricting your network productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Our Experts Team provides support in key technologies such as Macintosh integration and programs; Expertise for Linux, UNIX-powered, and Sun environments; MRP, Enterprise Resource Planning, or CRM consulting; Strategic and specialized program help; Chief Information Officer, business analyst, and project logistics outsourcing; Custom program design and integration; Web, eCommerce, EDI, and client portal design and integration; Database support and performance help; Business intelligence expertise; and Telecommunications systems support.
