Fast Online Technical Support for Dallas Networks
Fast Online Help for Dallas SystemsFor businesses in Dallas or anywhere in Texas, Progent offers remote technical support for computer systems based on any mix of Microsoft, Cisco, Apple Mac, or Linux technology. Progent's Microsoft certified consulting experts have delivered remote troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve complex networking problems, as well as the services of CISA and CISSP-certified security engineers to help with advanced security design and troubleshooting jobs.

Progent's remote technical support experts offer excellent value due to the fact that they have the real-world background and have access to the sophisticated technology required to resolve most information system issues rapidly. Efficient support lowers direct costs because service calls accumulate minimal chargeable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your company benefits even more with incidental expenses by reducing or eliminating network downtime and associated costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote consulting experience is especially important for businesses that rely on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's billing policy for online help is designed to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you are invoiced only for the support that you actually get. In contrast to typical online support companies, Progent imposes no startup fee or minimum job duration. Progent's one-minute billing unit and simple model for pricing do away with situations where speedy. minor repairs somehow turn into large tabs. Progent's penchant for handling problems efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of customized tools and field-proven processes that ensure the highest level of efficiency for online consulting and repair for computer systems of all sizes. Progent provides secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's remote service group to connect to your environment remotely without breaching corporate security.

Progent's powerful service reporting application maintains extensive documentation describing all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the details of services provided to each Progent client by every Progent engineer. This database of issues and responses is organized as an easily searchable proprietary database that permits Progent's remote technical engineers to share their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's extensive list of accreditations and close relationships with important technology companies such as Cisco and Microsoft open up additional vast support knowledge bases and permit fast response from vendors' internal support staff with the result that Progent's online service experts are able to determine the most efficient solutions quickly.

Online technical services offered by Progent to companies in Dallas and anywhere in the state of Texas include:

Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for special IT programs. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these important areas of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based remote consulting services include:
  • Call Center Services
    Progent's Help Desk programs for organizations with environments that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are well suited for organizations who lack the money or time to assemble and manage an internal Help Desk but who require fast response from an efficient Call Center with professional telephone support as well as the ability to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a transparent supplement to your established Helpdesk organization. Progent's Virtual Call Center can serve as a an escalation option to handle the most difficult technical issues, or be available in hectic circumstances when your ordinary resources are too busy.

    Progent's Call Center team of seasoned information technology experts provides your computer users in Dallas or anywhere in the state of Texas instant communication with a dependable technical support group with extensive experience offering telephone-based support and remote repair service for IT systems based on Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center perception as a major enabler of business efficiency, and Progent's target is to resolve and not merely report technical problems.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting staff can supply remote advanced consulting support and training in key business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, Word, and MS Excel. To learn more concerning Progent's consulting, custom programming, and training services, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Network Monitoring Support
    Progent can provide businesses in Dallas, or anywhere in the state of Texas, online computer system monitoring support centered around System Center Operations Manager, adapted by Progent for your business so that your IT maintenance is proactive and automated. By detecting potential problems before they cause full-scale emergencies, automated monitoring can head off disruptive and expensive service breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X systems, Windows networks, or systems powered by a combination of platforms.
How Your Dallas Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online expertise with Microsoft, Mac OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For companies and startups in Dallas or throughout the state of Texas, Progent's phone-based computer support specialists are ready to provide expert and economical IT help the instant your organization requires it. More than a decade of delivering remote technical assistance has earned Microsoft Gold Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine remote access tools to fix computer problems rapidly while avoiding the expense and lost time that comes with on-premises support calls.

Even if your Dallas organization works with a local independent consultant or maintains a full time organization that can handle typical computer issues, Progentís Microsoft certified consultants are available to offer an easy and transparent virtual expansion of your local resources for situations when your regular IT support personnel either lack the bandwidth or the experience to fix unexpected network emergencies or particularly challenging integration projects.

Details of Progent's Online Network Support for Dallas
Progent's online help, remote troubleshooting, network security expertise, and network management services offer businesses in Dallas or anywhere in the state of Texas unparalleled leverage for your support investment. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk outsourcing support and system management, Progent's professionals can deliver your organization enterprise-level network support while allowing you to avoid the cost and administration overhead of running a full-service internal IT staff. Key features of Progent's online help services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, depth of technical knowledge, fine tuned remote support tools, and familiarity with corporate IT allow companies to escape the pitfalls of excessive reliance on smaller consulting organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than a decade of hands-on industry experience, at the forefront of IT service, executing a broad variety of IT projects for an extensive mix of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support team. This guarantees that you get not just expert technical capability, but also a support engineer with proven methods for using computer knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site visits by the minute. As a result, you are charged exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for support services provided during regular working hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you will not be forced to permit simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their scope, Progent is able to concentrate on providing high-value services where Progent has few competitors. Businesses who work with familiar freelance consultants or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, secure, and efficient.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to offer 24x7 system tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By revealing potential problems before they cause downtime, network monitoring can save your IT network from painful and costly availability losses.
How Does My Business Start Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.

© 2002- 2017 Progent Corporation. All rights reserved.