Fast and Affordable Remote Support for Dallas Information Networks
Fast Online Help for Dallas SystemsFor organizations located in Dallas or anywhere in the state of Texas, Progent provides online technical support for computer systems based on any mix of Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft qualified professionals have provided online troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle complex networking issues, plus the services of CISA and CISSP-accredited security consultants to handle high-level security design and troubleshooting jobs.

Progent's online technical support engineers provide excellent leverage due to the fact that they possess the real-world background and are equipped with the sophisticated technology necessary to resolve the majority of network problems quickly. This reduces immediate costs since solutions require minimal billable consulting minutes. Remote support also avoids the cost of sending an engineer to your site. Your organization benefits additionally in indirect expenses by reducing or eliminating system downtime and associated costs stemming from business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's advanced online consulting know-how is particularly helpful in environments that rely on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing model for remote support is designed to leverage your network support dollar. Progent bills by the minute for phone consulting, so you are invoiced exclusively for the support that you receive. Unlike typical remote support firms, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and clean policy for billing save you from situations where quick solutions somehow turn into big tabs. Progent's penchant for solving technical issues efficiently means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of optimized tools and field-tested methodologies which permit the maximum degree of efficiency for online engineering help and troubleshooting for information systems of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to link to your network without compromising network security.

Progent's proven service reporting system keeps extensive documentation of the support that Progent's clients have received. Progent's team engineers have access to the records of all help rendered to each customer by every Progent engineer. This history of problems and responses is stored as an easily exploitable internal database that allows Progent's online support engineers to share their knowledge with the whole team to make sure that the value of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with major industry leaders such as Cisco and Microsoft make available other extensive technical databases and permit quick access to vendors' internal engineering staff with the result that Progent's online consulting specialists are able to arrive at the most efficient resolutions quickly.

Online services provided by Progent to businesses in Dallas and anywhere in the state of Texas include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to allow small and mid-size businesses to utilize the same best-of-breed technology used by many of the industry's leading enterprises. Progent's ProSight suite of network management outsourcing services covers all critical areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of vital files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so all potential issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness to block or recover quickly from a ransomware incident. Progent will work with you directly to collect information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these special fields of computer technology allows customers to complete major initiatives economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for companies with networks based on Microsoft, Cisco, Mac OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing services are designed for businesses who lack the resources to assemble and manage an in-house Help Desk Call Center but who need quick response from an effective Help Desk with professional telephone assistance as well as the expertise to escalate the most challenging problems to high-level engineers.

    Progent's Help Desk consulting expertise can assist you in building an effective new Call Center or improving your existing organization, evaluating or modifying Help Desk Call Center software to meet the particular needs of your company, or adding occasional online staff to work with your internal Help Desk team to handle unusually busy events like software transitions, mass updates, or rolling out new applications.

    Progent's Help Desk team of seasoned network experts offers your workers in Dallas or anywhere in the state of Texas rapid access to a dependable support resource with substantial experience delivering telephone-based help and online diagnostics for networks powered by Microsoft, Cisco, Apple Mac, or UNIX/Linux components. Progent's mission is to earn the Call Center the reputation as a significant driver of business efficiency, and Progent's intent is to resolve instead of just document IT problems.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting Group offers phone-based advanced consulting support and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for popular Microsoft applications including Microsoft CRM, Project, Microsoft Office Word, and Office Excel. To find out additional information concerning Progent's expertise, customization, and training offerings, visit Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers companies in Dallas, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to accommodate your environment so your computer maintenance is proactive and automated. By detecting possible problems before they cause full-scale emergencies, automated monitoring can avoid stressful and costly service crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple Mac networks, Microsoft networks, or networks based on a combination of OS platforms.
How Your Dallas Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based help with Windows, Mac OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Dallas or anywhere in the state of Texas, Progent's online computer support engineers can provide effective and affordable system help the moment your company needs it. More than a decade of delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to solve IT problems quickly while avoiding the cost and lost productivity that comes with in-person service calls.

Even if your Dallas company relies on a local independent consultant or employs a full time organization that know how to handle typical network issues, Progentís Microsoft certified engineers are available to offer a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the time or the experience to handle sudden system emergencies or particularly complex integration projects.

Details of Progent's Online Computer Services for Dallas
Progent's online support, remote troubleshooting, network security expertise, and network management services offer offices in Dallas or throughout the state of Texas unparalleled leverage for your IT investment. Whether you require one-time phone support and Internet-based troubleshooting or full-time Help Desk outsourcing services and network management, Progent's experts can provide your organization enterprise-level IT support while permitting you to eliminate the expense and hassle of running a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT expertise, refined remote support software, and understanding of corporate IT enable companies to escape the limitations associated with excessive reliance on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average more than a decade of hands-on industry background, in the trenches of IT support, performing a broad variety of IT projects for an extensive mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This means that you get not only world-class technical help, but also a support engineer with proven methods for applying computer knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person visits by the minute. As a result, you are billed only for received services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for support services provided during normal working hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you won't be forced to allow minor problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local service organizations who offer minimal documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by every consultant to every client. The discipline of detailing and organizing support activity allows more effective service and eliminates a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to offer 24x7 remote monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, network monitoring can save your information network from painful and expensive service losses.
How Does My Business Start Getting Remote Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.















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