Fast Remote Troubleshooting for Dallas IT Networks
Immediate Remote Consulting for Dallas SystemsFor organizations in Dallas or anywhere in the state of Texas, Progent provides remote support for information systems based on any combination of Microsoft, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, plus the assistance of CISSP-certified security engineers to help with advanced security design and troubleshooting issues.

Progent's remote technical support engineers offer excellent leverage because they have the real-world background and are equipped with the sophisticated technology necessary to solve most information system problems quickly. This lowers direct costs since service calls require minimal billable consulting minutes. Online help also avoids the expense of sending a consultant to your office. Your organization benefits additionally in indirect costs by reducing or eliminating network downtime and related losses resulting from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's extensive online consulting experience is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's billing policy for online support is structured to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you are billed only for the support that you actually get. In contrast to typical online support companies, Progent requires no service activation charge or minimum payments. Progent's one-minute granularity and clean model for pricing avoid situations where fast solutions somehow end up as large tabs. Progent's penchant for solving problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of optimized tools and field-tested methodologies that promote the highest degree of efficiency for remote engineering help and troubleshooting for IT systems of all sizes. Progent offers protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's remote service group to access your system without breaching corporate security.

Progent's advanced technical support reporting application stores thorough documentation for all support that Progent's customers have received. Progent's team service personnel have access to the records of assistance delivered to each customer by any consultant. This archive of anomalies and fixes is structured as an easily exploitable proprietary database that permits Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's extensive list of accreditations and close partnerships with key vendors such as Cisco and Microsoft make available additional extensive support databases and allow quick access to manufacturers' internal engineering staff so Progent's online consulting specialists are able to determine the best solutions quickly.

Remote support available from Progent to companies in Dallas and anywhere in the state of Texas include:

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT projects. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the consultants required. Progent's experience with these important fields of computer technology enables customers to execute major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for businesses with networks based on Microsoft, Cisco, Apple Mac, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are ideal for companies who don't have the budget to build and maintain an internal Help Desk but who want fast communication with an effective Help Desk with professional phone support as well as the expertise to escalate complex problems to advanced engineers.

    Progentís Virtual Call Center is intended for bigger businesses and acts as a transparent supplement to your established Help Desk organization. Progent's Virtual Call Center can serve as a an escalation option for complex computer system challenges, or be ready in hectic instances when your ordinary resources are swamped.

    Progent's Help Desk team of veteran network experts offers your computer users in Dallas or anywhere in the state of Texas instant communication with a dependable technical support resource with extensive experience providing telephone-based support and online troubleshooting for computer environments that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center perception as a major contributor to company productivity, and Progent's aim is to solve rather than just annotate IT problems.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Team offers remote and in-depth engineering support and education in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, Project, Office Word, and Microsoft Office Excel. For more information about Progent's expertise, programming, and training offerings, go to Progent's Applications Experts Services.

  • ProSight Data Protection Services Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital data, apps and VMs that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like IPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Dallas, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your environment so your IT maintenance is proactive rather than reactive. By exposing looming trouble spots before they result in downtime, proactive monitoring can minimize inconvenient and costly service failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac systems, Windows networks, or environments that support multiple OS platforms.
How Your Dallas Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based help with Microsoft, Mac OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Dallas or throughout the state of Texas, Progent's online computer support engineers are ready to provide professional and cost-effective system help whenever your organization has to have it. Long experience delivering online tech support has earned Microsoft Gold Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access tools to fix network problems rapidly while eliminating the cost and lost productivity that comes with on-premises service calls.

Even if your Dallas company relies on a local freelance support technician or maintains an in-house IT staff that can deal with day-to-day computer problems, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either lack the availability or the knowledge to handle unexpected network crises or particularly tough integration projects.

Features of Progent's Remote Network Support for Dallas
Progent's online help, Internet-based repair, network security expertise, and system administration services offer companies in Dallas or anywhere in the state of Texas unparalleled leverage for your IT investment. Whether you need occasional telephone support and Internet-based troubleshooting or ongoing Help Desk outsourcing support and network administration, Progent's experts can provide your company enterprise-level network support while permitting you to avoid the expense and administration overhead of running a large in-house IT organization. Highlights of Progent's online help services include:

  • Immediate Telephone Contact with Microsoft Qualified Experts
    Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in Dallas and is also ideal for customers in geographic areas of Texas that lack consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Partner consulting company, Progent has access to a wide range of Microsoft support tools, technical databases, and on-going education.

  • Per Minute Billing to Reduce Expenses
    Progent offers online help on a per-minute basis, so you are charged only for the services you receive. Progent has no minimum fee for online help and imposes no periodic retainer for services delivered during regular working hours. This protects you from paying big invoices for quick repairs.

  • Availability of Cisco Certified Network Design Professionals
    As a Certified Partner for Cisco, Progent can provide access to authorized specialists who have skill in designing, implementing, and managing networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, high-availability, and secure infrastructure for wireline and wireless networking.

  • Application Specialists Group
    Progent's basic consulting offerings consist of technology integration, Microsoft Exchange consulting, network security design, and Help Desk outsourcing services. Progent's Application Experts group can provide in-depth consulting support for critical application areas. Help available from the Application Experts Team includes:
    Dynamics GP Consulting and Programming
    MS Project and Project Online Support
    Office Excel and Office 365 Excel Consulting and Programming
    Office Word and Office 365 Word Expertise
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Sun Solaris Help
    Microsoft SQL Server 2016 Application Design and SQL Server 2014 Software Programming and Troubleshooting
    Oracle Management Support and Application Development
    MySQL Project Management and Application Design
    Apple Mac Help
    Amazon MWS Software Design and Programming

    By providing a full service one-stop source for network generalists and specialists, Progent can deliver fast, cost-effective, and thorough information technology solutions that address the specific requirements of your company.

  • Advanced Online Access Software
    Protected remote connectivity allows Progent's support professionals to see exactly what your customers see. This makes it easier to produce quick solutions to issues that could otherwise demand a costly personal service call. Cutting-edge remote connectivity software and experienced engineers together enable Progent to repair most network problems rapidly and economically. Progent is an industry leader in online support and automated system tracking.

  • Compatibility with Popular VPN Products
    Progent can provide safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.

  • 24-hour Service for High System Availability
    For offices with line-of-business applications, Progent offers optional round-the-clock online technical services. Combined with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help produce maximum system uptime.

  • Help Desk Outsourcing
    Progent's Help Desk support services are intended especially for budget-conscious companies whose workers require instant access to a Help Desk Call Center with effective telephone support and complete escalation capability.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, breadth of IT background, refined support tools, and familiarity with corporate IT enable companies to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Full Range of Servers
    Progent offers world-class expertise for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2016 migration, SQL Server 2014 support, and SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person visits by the minute. Consequently, you owe exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and requires no retainer for support services delivered during normal working hours. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for quick fixes so you will not be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Companies who utilize trusted freelance consultants or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, protected, and efficient.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide 24x7 remote monitoring services powered by MS Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By revealing possible problems before they result in lost productivity, network monitoring can save your IT network from painful and expensive service losses.
How Does Our Company Start Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.

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