Urgent Online Help for Dallas UNIX, Linux, or Solaris NetworksFor small businesses located in Dallas or anywhere in the state of Texas, Progent offers help for information systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging connectivity issues, as well as the services of CISA and CISSP-certified security engineers to handle advanced security design and business continuity planning.

Progent's online support engineers offer excellent value due to the fact that they have the real-world experience and the sophisticated technology to resolve most network problems rapidly. Efficient support reduces direct expenses since service calls accumulate fewer billable minutes. Remote help also eliminates the cost of sending an engineer to your office. Your company benefits additionally with indirect costs by reducing or avoiding network downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management.

Progent's billing policy for online support is designed to get the most out of your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you pay just for the support that you receive. In contrast to typical online service companies, Progent imposes no startup fee or minimum fees. Progent's per-minute granularity and simple model for billing avoid scenarios where quick repairs somehow end up as large invoices. Progent's skill at solving technical issues efficiently translates into your company saving cash.

Progent's Online Technical Support Technologies
Through years of experience, Progent has refined a collection of customized technologies and field-proven methodologies which allow the highest level of effectiveness for remote help and troubleshooting for small business IT systems. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology enables the experts of Progent's remote service group to interface to your computer system without violating corporate security.

Progent's advanced customer support database system maintains detailed records of all support that Progent's clients have received. Progent's team engineers have the benefit of the details of services provided to every Progent client by every engineer. This database of problems and resolutions is organized as a quickly retrievable proprietary knowledge base that allows Progent's online technical experts to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's advanced certifications and close partnerships with important vendors including Cisco and Microsoft permit access to additional massive technical databases and allow quick access to vendors' internal product engineers so Progent's online consulting specialists can come up with the most efficient solutions promptly.

Start Receiving Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Technical Assistance from Progent
To access Progent's phone services in Dallas or anywhere in Texas or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT support, visit Immediate Emergency Support.

Online Technical Support Services Available from Progent
Progent's phone-based support professionals have advanced credentials in an extensive array of products and technologies. This wide range of capability enables Progent's engineers to handle virtually any emergency that may take place in a small or midsize business information system. Certificates awarded to Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Associate.

To support clients with multi-platform environments, Progent also offers the skills of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP engineers.

Online services available from Progent to clients in Dallas and anywhere in the state of Texas include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Mac OS X remote consulting services address a broad array of computer technology including system architecture, messaging systems, system and process security, UNIX/Linux and Windows integration, virtual server technologies for server hardware economization and easy management, and transitioning from legacy applications to the latest MS Windows or Linux-powered environments. Progent's group-based methodology for resolving technical problems promotes fast escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers service costs.

    Progent's UNIX/Linux consultants can offer urgent remote assistance for analyzing anomalies affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:

    Important Linux platforms for which Progent offers expertise include:

  • Talk to a Cisco CCIE for High-level Network Troubleshooting
    Cisco Consultants for Dallas, TexasThe Cisco CCIE certification is the premier recognition for network infrastructure consultants, and indicates a person's network technology skills at the master level. Cisco qualified CCIEs know how to deal with the most difficult problems associated with network design, deployment, maintenance, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network management tools and developing workarounds or identifying program patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their deep experience allows them to solve the most intractable problems rapidly. In typical instances, less experienced engineers can struggle for hours or even days with the same tasks that a Cisco CCIE can fix in minutes. Few consulting firms make CCIEs accessible to assist small and medium sized companies. Progent can provide fast telephone access to a CCIE so you can get immediate help for severe network infrastructure issues that are crippling business productivity but are not within the experience of your regular network support providers. Progent's CCIE consultants can interface to your network by means of sophisticated on-line support technology to provide efficient, safe, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's industry-leading selection of connectivity products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, as well as VPN technology.

  • Certified Microsoft Windows Support
    Windows Experts for Dallas, TexasProgent's Microsoft-qualified remote support professionals can deliver computer problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your organization the expertise of support professionals who can help you with a wide variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint Server 2013 design, Microsoft Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server migration, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online planning, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a wide array of online desktop support and troubleshooting services such as Windows 7 migration help, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining desktop configuration.

  • CISM and CISSP Certified Network Security Specialists
    CISSP Certified Network Security Experts for Dallas, TexasProgent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of security services that can bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows network against assaults or assist you to clean up quickly following a serious breach. Security services offered by Progent cover in depth network security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; quick cleanup after malicious attacks; setting up firewalls; designing safe techniques for off-site and mobile access; defending your messaging system from spam and DHA attacks; and offering round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting to help companies of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that combine local resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract IT projects that small businesses frequently need. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important areas of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Services
    Progent's Help Desk Call Center service offerings for small companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Call Center outsourcing support services are ideal for small companies who lack the resources to assemble and manage an internal Call Center but who need fast response from an efficient Call Center with proficient telephone support as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Call Center is intended for bigger businesses and serves as a transparent reinforcement of your current Call Center resources. Progent's Virtual Help Desk Call Center can operate as an escalation option to resolve the toughest network problems, or be ready in overflow instances when your ordinary resources are too busy.

    Progent's Help Desk consulting expertise can guide you in building an efficient new Help Desk or revamping your existing organization, identifying or enhancing Help Desk Call Center software products to handle the particular requirements of your corporation, or adding temporary online staff to reinforce your in-house Help Desk resources to handle high-demand events such as software migrations, mass updates, or installing new business software.

    Progent's Help Desk team of veteran network professionals provides your computer users in Dallas or anywhere in the state of Texas rapid access to a large network service group with extensive experience providing telephone-based support and online diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk recognition as a crucial enabler of business efficiency, and Progent's policy is to solve and not merely track network problems.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Experts Team provides phone-based and in-depth engineering support and education in special business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, customization, and training for Microsoft applications such as Microsoft CRM, Project, Office Word, and Excel. To learn more information concerning Progent's consulting, custom development, and training offerings for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Business Application Experts Team.

    Progent's Mac professionals can support the imaginative components of Mac computing by providing phone-based consulting support and education in imaging, sound, and video. Progent's consultants offer help in a large selection of Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with common jobs such as capturing or digitizing audio or video or integrating an audio/video post production facility.

    Remote Network and Server Monitoring Services
    Progent can provide businesses in Dallas, or anywhere in the state of Texas, online network monitoring services powered by Microsoft System Center Operations Manager, enhanced by Progent to suit your business so your computer support is proactive rather than reactive. By exposing emerging problems before they cause crashes, system monitoring can ward off disruptive and costly network failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft networks, or networks based on a variety of operating systems.

How Your Dallas Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Solaris, or Mac OS X computer systems, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent.















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