Immediate Remote Support for Dallas UNIX, Linux, or Solaris SystemsFor small businesses in Dallas or anywhere in the state of Texas, Progent provides support for computer systems based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE network specialists for challenging infrastructure problems, plus the assistance of CISA and CISM-certified security engineers to handle high-level security design and business continuity preparedness.

Progent's remote technical support engineers represent excellent value due to the fact that they have the real-world experience and the sophisticated technology to resolve the majority of information system problems quickly. This lowers immediate costs since service calls accumulate fewer chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your site. Your organization benefits even more with incidental expenses by minimizing or avoiding network downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management.

Progent's billing policy for online support is designed to maximize the impact of your network support dollar. Progent bills per minute for telephone-based assistance, so you pay only for the support that you receive. In contrast to typical online service organizations, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent situations where fast repairs somehow turn into large bills. Progent's penchant for solving problems quickly translates into your company spending less cash.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-proven methodologies which allow the maximum degree of efficiency for remote help and repair for small and midsize company IT systems. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology allows the experts of Progent's Technical Response Center to interface to your environment without violating corporate security.

Progent's powerful service database application includes comprehensive records describing the service that Progent's clients have been provided. Progent's team service personnel have access to the specifics of services provided to each Progent client by any consultant. This archive of anomalies and repairs is organized as a quickly exploitable support knowledge base that enables Progent's online technical professionals to communicate their knowledge company-wide to make sure that the quality of Progent's support improves over time. Progent's high-level accreditations and formal relationships with key vendors including Cisco and Microsoft make available additional vast technical support knowledge bases and permit priority response from manufacturers' internal support staff so Progent's online service experts are able to come up with the best resolutions quickly.

Get Remote UNIX/Linux, Solaris, or Apple Mac OS X Computer Support from Progent
To access Progent's remote services in Dallas or anywhere in Texas or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network support, visit Immediate Urgent Support.

Phone-based Support Services Offered Progent
Progent's remote consulting experts possess advanced credentials in a comprehensive set of technologies. This wide range of technical skills enables Progent's consultants to manage practically any crisis likely to occur in a small or midsize company information system. Certifications earned by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.

To provide assistance to customers with mixed-operating system networks, Progent also offers the skills of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional specialists, and ISSAP engineers.

Phone-based support provided by Progent to customers in Dallas and anywhere in the state of Texas include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X remote support services address a broad array of information technology such as system infrastructure, messaging solutions, system and process security, UNIX and Windows coexistence, VMware technologies for server economization and easy management, and migration from older systems to the latest Windows or Linux solutions. Progent's team-based approach to solving technical issues promotes fast escalation, when required, to engineers with appropriate experience to handle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support costs.

    Progent's UNIX/Linux support engineers can provide emergency phone-based help for resolving problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:

    Major Linux platforms for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco Infrastructure Engineers for Dallas, TexasThe Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking engineers, and indicates an individual's network technology knowledge at the expert level. CCIEs know how to deal with the most intractable issues occurring in network planning, installation, administration, protection, and problem solving. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs represent an excellent value since their depth of expertise enables them to resolve the most complex problems quickly. In common instances, less seasoned service providers can wrestle for hours or even days with identical tasks that a CCIE can dispose of in a few minutes. Few service providers make Cisco-qualified CCIEs available to help small and mid-size companies. Progent can provide quick phone contact with a Cisco authorized CCIE so you can get timely help for serious network problems that are impacting worker productivity but are not within the comfort zone of your ordinary computer service group or consultant. Progent's CCIE engineers can interface to your network using the latest remote troubleshooting tools to perform fast, secure, and affordable analysis and remediation. Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's popular selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN technology.

  • Certified MS Windows Experts
    Microsoft Windows Support for Dallas, TexasProgent's Microsoft-certified online support professionals can provide computer system troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Gold Partner and can provide your company the expertise of support engineers who can assist you with a wide variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2016 migration, Exchange 2013 integration, Microsoft Exchange 2010 management, SharePoint Server 2013 design, Microsoft Skype for Business planning and deployment support, Lync Server integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server planning, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a wide range of remote PC desktop consulting and support services such as Windows 7 migration support, moving to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining desktop configuration.

  • CISM and CISSP Certified System Security Engineers
    CISSP Certified System Security Experts for Dallas, TexasProgent's accredited CISSP, ISSAP, and CISM security engineers can provide a range of security services that can bolster the protection of your UNIX/Linux, Solaris, Mac or Windows network against assaults or assist your business to recover quickly after a serious breach. Security services available from Progent include: comprehensive network security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recovery from malicious attacks; setting up firewalls; designing safe architectures for remote and mobile connectivity; securing your messaging infrastructure against spam and DHA attacks; and setting up 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote support services to help businesses of any size connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises IT assets along with cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects that small companies often request. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology allows customers to complete critical projects within budget and on schedule. Progent's special online consulting services include:
  • Call Center Expertise
    Progent's Help Desk Call Center support programs for small and midsize organizations with environments that incorporate UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Call Center outsourcing support services are intended for small businesses who don't have the resources to create an in-house Help Desk but who want fast response from an effective Help Desk with professional phone assistance as well as the technical depth to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for larger companies and acts as a seamless addition to your current Helpdesk staff. Progent's Virtual Call Center can operate as an escalation option to handle complex technical challenges, or be ready in hectic circumstances when your ordinary service providers are too busy.

    Progent's Help Desk consulting support can assist you in building an efficient new Help Desk or enhancing your existing one, selecting or enhancing Help Desk Call Center application software to meet the unique requirements of your business, or providing occasional phone support staff to supplement your existing Call Center group to deal with demanding events like software transitions, mass upgrades, or installing new applications.

    Progent's Call Center team of experienced information technology professionals gives your clients in Dallas or anywhere in the state of Texas rapid contact with a large technical support resource with years of experience providing phone consulting and online troubleshooting for IT systems powered by UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk recognition as a key enabler of business success, and Progent's intent is to fix instead of simply document technical problems.

  • Business Applications Support: Training, Development, and Integration
    Progent's Applications Consulting staff offers remote professional engineering support and training in specific business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for popular Microsoft applications including CRM, Microsoft Office Project, Microsoft Office Word, and Excel. To learn additional information concerning Progent's consulting, programming, and education services for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Apple Mac experts can promote the creative aspect of Apple Mac systems by delivering phone-based help services and education in imaging, sound, and motion video. Progent's consultants can provide expertise in a range of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also assist you with common jobs like scanning or digitizing audio/video or establishing an audio/video production facility.

    Online Network Monitoring Support
    Progent offers companies in Dallas, or anywhere in the state of Texas, remote computer system monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to suit your business so your computer maintenance is proactive and automated. By spotting emerging trouble spots before they expand into network outages, automated monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft Windows networks, or environments based on multiple OS platforms.

How Your Dallas Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote help with UNIX/Linux, Sun Solaris, or Mac OS X environments, visit Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent.

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