Immediate Remote Consulting for Dallas UNIX or Linux SystemsFor small and midsize companies in Dallas or anywhere in the state of Texas, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for challenging infrastructure problems, as well as the services of CISA and CISSP-certified security engineers to help with high-level security design and business continuity preparedness.

Progent's online support services offer exceptional leverage due to the fact that they are equipped with the practical experience and the advanced tools to solve the majority of information system issues rapidly. This reduces immediate costs since service calls accumulate a smaller number of billable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization saves even more with indirect expenses by minimizing or eliminating system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives.

Progent's billing model for online help is designed to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the services that you receive. Unlike many remote service firms, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing prevent situations where fast repairs somehow end up as substantial invoices. Progent's skill at handling technical issues quickly translates into your business spending less cash.

Progent's Online Technical Support Technologies
Over time, Progent has fine tuned an array of customized tools and field-tested processes that allow the highest level of efficiency for online consulting and repair for small company IT systems. Progent provides protected Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access permits the staff of Progent's remote service group to access your company's system remotely without breaching system security.

Progent's highly evolved service database application includes detailed documentation for all support that Progent's clients have been provided. Progent's team engineers have the benefit of the records of all help delivered to each customer by any engineer. This history of problems and solutions is stored as a quickly accessible internal knowledge base that allows Progent's online technical experts to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with key vendors such as Cisco and Microsoft make available additional extensive technical databases and permit priority response from manufacturers' internal engineering staff so Progent's remote service experts are able to find the most efficient resolutions quickly.

Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote support in Dallas or anywhere in Texas or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT support, go to Immediate Emergency Support.

Remote Support Services Available from Progent
Progent's phone-based technical support engineers have certified skills in an extensive set of technologies. This broad range of technical skills permits Progent's engineers to resolve practically any crisis that may take place in a small company information system. Certificates held by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.

To provide assistance to businesses with mixed-platform environments, Progent also provides access to consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online technical support services Offered by Progent to companies in Dallas and anywhere in the state of Texas include:

  • UNIX/Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services address a broad range of computer technology including network infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows integration, virtual server technologies for server economization and easy management, and migration from legacy applications to the latest Microsoft Windows or Linux-based environments. Progent's group-based approach to solving network issues promotes quick escalation, when required, to engineers with appropriate expertise to handle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers support costs.

    Progent's UNIX/Linux consultants can offer emergency phone-based assistance for troubleshooting problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:

    Major Linux variants for which Progent offers expert support include:

  • Talk to a Cisco CCIE for Complex Network Problem Solving
    Cisco Consultants for Dallas, TexasThe Cisco CCIE credential is the premier accreditation for network infrastructure professionals, and validates an individual's networking skills at the expert level. Cisco qualified CCIEs know how to handle even the most stubborn challenges encountered in network infrastructure design, installation, maintenance, protection, and repair. CCIEs work closely with Cisco's internal engineers in isolating anomalies with Cisco IOS network management utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs are an excellent value since their depth of experience permits them to find solutions for the most intractable problems quickly. In many instances, less experienced engineers can wrestle for many hours or days with the same tasks that a CCIE can dispose of in minutes. Few support providers make Cisco CCIEs available to assist small and medium sized companies. Progent can provide fast telephone access to a Cisco authorized CCIE so your company can receive immediate assistance for serious network infrastructure problems that are hurting worker efficiency but are outside the experience of your local IT maintenance personnel. Progent's Cisco CCIE support experts can tie into your computer system using advanced on-line support technology in order to perform quick, secure, and economical analysis and repair. Progent's CCIEs offer consulting for the complete line of Cisco's popular selection of networking products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.

  • Certified MS Windows Experts
    Windows Expertise for Dallas, TexasProgent's Microsoft-qualified online support engineers offer computer system problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help your company with a broad range of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server application development, Microsoft Skype for Business migration support, Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server maintenance, SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server training, SBS Server support, and Windows Essentials migration and cloud integration.

    Progent in addition offers a broad array of remote desktop support such as Windows 7 migration support, moving to 64-bit workstation software, configuring Office 2010, and streamlining desktop configuration.

  • CISSP and ISSAP Certified System Security Professionals
    CISSP Certified System Security Professionals for Dallas, TexasProgent's certified CISSP and ISSAP security consultants offer a variety of system protection services that can improve the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist your business to recover quickly after a damaging breach. Security services available from Progent cover comprehensive security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; quick recovery from malicious assaults; configuring firewalls; designing secure mechanisms for remote and mobile access; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online support services to help organizations of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that seamlessly combine physical IT assets as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Additional Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for contract projects that small companies often request. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these special fields of information technology enables clients to execute major projects within budget and on schedule. Progent's project-based online engineering services include:
  • Help Desk Services
    Progent's Help Desk Call Center service offerings for small organizations with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are designed for smaller organizations who don't have the money or time to build and maintain an internal Help Desk Call Center but who need quick response from a reliable Call Center with proficient phone support as well as the available expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk is designed for bigger companies and operates as a transparent extension of your current Help Desk staff. Progent's Virtual Call Center can act as an escalation option to resolve complex computer system challenges, or be ready in hectic circumstances when your other service providers are swamped.

    Progent's Help Desk consulting support can assist you in building an efficient new Help Desk or enhancing your current one, selecting or customizing Call Center application software to handle the unique demands of your corporation, or providing temporary phone support personnel to work with your existing Help Desk team to handle demanding situations such as software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk staff of experienced network professionals offers your workers in Dallas or anywhere in the state of Texas quick access to an efficient network service resource with years of background delivering telephone-based support and online troubleshooting for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center perception as a crucial contributor to company success, and Progent's intent is to resolve rather than just record IT problems.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Team can supply phone-based and in-depth consulting expertise and education in key application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for popular Microsoft applications such as CRM, Office Project, MS Word, and Microsoft Office Excel. To read more on Progent's expertise, custom programming, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

    Progent's Mac consultants can promote the creative elements of Macintosh environments by delivering remote consulting services and education in graphics, sound, and video. Progent's support professionals offer expertise in a range of Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special jobs such as capturing or digitizing audio/video or building an audio/video post production facility.

    Online Network Monitoring Support
    Progent offers companies in Dallas, or anywhere in the state of Texas, online computer system monitoring services powered by MS Operations Manager network monitoring, adapted by Progent for your environment so your network maintenance is proactive and automated. By spotting potential issues before they expand into crashes, remote monitoring can avoid inconvenient and expensive information system failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems powered by a combination of OS platforms.

How Your Dallas Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online assistance with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.

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