Urgent Online Support for Dallas UNIX, Linux, or Solaris SystemsFor small and midsize companies located in Dallas or anywhere in the state of Texas, Progent offers technical support for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's client testimonials). Progent also offers the consultation Cisco CCIE network specialists for challenging infrastructure problems, as well as the assistance of CISSP-certified security engineers to help with high-level security design and business continuity preparedness.

Progent's online technical support services represent excellent leverage due to the fact that they have the practical experience and the advanced tools to solve the majority of information system problems quickly. This lowers immediate costs since service calls accumulate fewer chargeable consulting minutes. Online support also avoids the expense of sending a consultant to your location. Your company saves even more in incidental expenses by minimizing or eliminating system downtime and related costs due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management.

Progent's billing policy for online help is structured to get the most out of your network support investment. Progent bills per minute for phone assistance, so you owe just for the support that you receive. Unlike many online support firms, Progent imposes no startup surcharge or minimum payments. Progent's one-minute billing unit and simple policy for pricing avoid situations where speedy. minor solutions somehow end up as big tabs. Progent's penchant for solving problems quickly translates into your company saving cash.

Progent's Online Support Tools
Over time, Progent has refined an arsenal of customized technologies and field-tested processes which allow the maximum degree of effectiveness for online engineering help and troubleshooting for small company computer systems. Progent provides protected VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access allows the consultants of Progent's Technical Response Center to interface to your company's environment remotely without breaching corporate security.

Progent's powerful customer support reporting application keeps extensive documentation for all support that Progent's clients have received. Progent's authorized service personnel have access to the records of services delivered to every Progent customer by every Progent engineer. This database of issues and responses is structured as a quickly exploitable internal knowledge base that permits Progent's remote support experts to share their experiences company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and close partnerships with important technology companies such as Cisco and Microsoft permit access to additional massive support databases and permit priority response from vendors' in-house engineering staff with the result that Progent's remote consulting experts can come up with the most efficient solutions promptly.

Initiate Online UNIX, Linux, Solaris, or Apple Mac OS X Computer Help from Progent
To get started with Progent's phone services in Dallas or anywhere in Texas or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network support, visit Immediate Urgent Support.

Remote Network Support Services Provided by Progent
Progent's online technical support engineers offer credentials in a comprehensive array of technologies. This breadth of capability permits Progent's consultants to address almost any emergency that may occur in a small or midsize business network. Credentials earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, CCDA and CCDP.

To help customers with mixed-platform environments, Progent also provides the skills of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP engineers.

Phone-based support provided by Progent to small businesses in Dallas and anywhere in the state of Texas include:

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X remote consulting services address a wide spectrum of computer technology including system infrastructure, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware consolidation and easy management, and transitioning from legacy systems to the latest Microsoft Windows or Linux solutions. Progent's team-based approach to solving technical issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers service costs.

    Progent's UNIX and Linux support engineers can provide urgent online assistance for diagnosing anomalies affecting UNIX/Linux networks powered by leading versions of UNIX such as:

    Major Linux platforms for which Progent offers expertise include:

  • Talk to a Cisco CCIE for Complex Network Troubleshooting
    Cisco Infrastructure Engineers for Dallas, TexasThe Cisco CCIE credential is the top accreditation for networking engineers, and indicates a consultant's networking skills at the expert level. Cisco CCIEs can resolve even the most intractable problems surrounding network planning, installation, administration, security, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with IOS Software network management utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their broad expertise allows them to find solutions for the most complex problems rapidly. In common instances, less qualified service providers can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes. Few support organizations make Cisco-qualified CCIEs available to help small and medium sized companies. Progent can provide fast telephone contact with a Cisco-qualified CCIE so you can receive timely help for complex network infrastructure problems that are impacting business productivity but are not within the experience of your regular IT support providers. Progent's Cisco CCIE consultants can interface to your network using the latest remote troubleshooting tools in order to perform fast, safe, and economical analysis and remediation. Progent's CCIEs offer expertise in the entire range of Cisco's market leading family of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.

  • Authorized MS Windows Expertise
    MS Windows Experts for Dallas, TexasProgent's Microsoft-qualified online service professionals can deliver computer troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can offer your organization the expertise of consulting engineers who can help you with a broad variety of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting, Exchange 2010 management, SharePoint Server development, Microsoft Skype for Business Server migration support, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server training, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a wide range of remote PC desktop support and troubleshooting services such as Windows 7 migration, moving to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.

  • CISM and CISSP Qualified System Security Experts
    CISSP Certified Network Security Professionals for Dallas, TexasProgent's accredited CISSP and ISSAP security consultants can provide a range of system protection solutions to strengthen the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or help your company to clean up rapidly after a serious breach. Security consulting services offered by Progent include: thorough network security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm attacks; installing firewalls; building safe architectures for remote and mobile access; securing your email system against spam and directory harvest attacks; and establishing 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online support services to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that utilize local IT assets along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Additional Support Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT projects that small businesses frequently need. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology enables clients to complete major projects within budget and on time. Progent's project-based remote consulting services include:
  • Call Center Services
    Progent's Help Desk programs for small organizations with environments based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for small organizations who don't have the resources to build and maintain an internal Help Desk Call Center but who require quick response from an effective Help Desk Call Center with proficient telephone assistance plus the available expertise to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk is designed for bigger businesses and operates as a seamless supplement to your existing Help Desk resources. Progent's Virtual Call Center can act as an escalation alternative to handle the most difficult computer system issues, or be available in those circumstances when your other resources are overwhelmed.

    Progent's Call Center consulting services can aid you in creating an efficient new Help Desk Call Center or revamping your current one, selecting or customizing Help Desk Call Center software products to address the special needs of your business, or adding temporary online staff to reinforce your in-house Help Desk resources during demanding scenarios such as software migrations, major upgrades, or rolling out brand new business software.

    Progent's Help Desk team of experienced information technology experts gives your clients in Dallas or anywhere in the state of Texas fast assistance from an effective technical support group with substantial background providing phone help and online diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center perception as a crucial driver of company efficiency, and Progent's target is to solve rather than just record technical problems.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Consulting Team offers online advanced consulting support and training in special business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, MS Office Word, and MS Excel. To find out additional information about Progent's expertise, custom development, and education services for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Mac professionals can promote the creative aspect of Apple Mac systems by delivering remote consulting support and education in imaging, audio, and motion video. Progent's support professionals can provide expertise in a variety of Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special projects such as capturing or digitizing audio or video or configuring an audio/video production lab.

    Remote Network and Server Monitoring Support
    Progent offers companies in Dallas, or anywhere in the state of Texas, online computer system monitoring services based on MS Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so that your IT support is proactive rather than reactive. By uncovering emerging trouble spots before they evolve into full-scale emergencies, automated monitoring can avoid inconvenient and expensive information system failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple Mac systems, Windows systems, or networks that incorporate a combination of platforms.

How Your Dallas Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online support with UNIX/Linux, Sun Solaris, or Mac OS X networks, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent.















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