UNIX, Linux, Sun Solaris, Mac OS X Remote Support for Dallas Small Company Network Systems
For small and midsize companies in Dallas or anywhere in Texas, Progent offers round-the-clock online support for computer systems based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has provided online support to businesses in every state in the U.S. Progent also can furnish the expertise of Cisco CCIE network specialists for complex infrastructure problems, plus the assistance of CISSP and CISM-certified security engineers to help with advanced security architecture and troubleshooting jobs.
Progent's online technical support engineers represent exceptional value due to the fact that they are equipped with the practical background and the sophisticated technology to resolve most information system issues quickly. Efficient support reduces direct expenses because solutions accumulate a smaller number of chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your organization saves even more with indirect expenses by reducing or eliminating network outages and related losses stemming from business discontinuity, upset clients, idle workers, and distracted executives.
Progent's pricing model for remote support is designed to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you are charged exclusively for the support that you actually get. In contrast to many remote support firms, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing save you from situations where fast solutions somehow turn into big bills. Progent's skill at dealing with technical issues quickly translates into your business saving money.
Progent's Online Support Tools
Over the years, Progent has fine tuned a set of customized technologies and field-tested processes which permit the maximum degree of effectiveness for online help and troubleshooting for small and midsize company computer networks. Progent offers secure VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco Systems, Sonicwall and Watchguard. Protected VPN technology permits the consultants of Progent's online support team to access your company's environment remotely without compromising system security.
Progent's advanced technical support database application includes extensive histories describing the service that Progent's clients have received. Progent's team consultants have access to the specifics of all help rendered to every customer by every consultant. This history of issues and repairs is stored as an easily accessible support database that enables Progent's remote support experts to share their knowledge with the whole team to ensure that the quality of Progent's support grows over time. Progent's advanced certifications and formal partnerships with major vendors such as Cisco and Microsoft make available other massive technical support knowledge bases as well as to manufacturers' in-house product engineers so Progent's remote service specialists can arrive at the most efficient solutions in the least time.
Get Online UNIX/Linux, Solaris, or Mac OS X Network Help from Progent
To initiate Progent's remote services in Dallas or anywhere in Texas or to find out more about Progent's online support options, call Progent at 888-412-5546 or send email to information@progent.com. If your company has an urgent requirement for network help, go to Immediate Urgent Support.
Phone-based Support Services Provided by Progent
Progent's remote network support engineers possess advanced credentials in a comprehensive set of technologies. This wide range of technical skills enables Progent's consultants to manage virtually any emergency that may take place in a small or midsize company information system. Certifications awarded to Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Technical Coordinator (ACTC). Cisco Systems certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Associate.
Online support services Offered by Progent to small businesses in Dallas and throughout the state of Texas include:
UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
Progent's UNIX/Linux, Solaris, and Mac OS X online support services address a wide spectrum of information technology such as system infrastructure, messaging solutions, system and operational security, UNIX and Windows integration, virtual server technologies for server economization and easy management, and migration from older applications to Windows or Linux-based solutions. Progent's group-oriented approach to resolving network problems promotes quick escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can offer urgent phone-based help diagnosing problems affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting The Cisco CCIE credential is the premier accreditation for network engineers, and validates a person's technical knowledge at the expert level. CCIEs can deal with the most stubborn challenges surrounding network design, deployment, maintenance, security, and troubleshooting. CCIEs work with the highest priority with Cisco System's internal engineers in isolating problems with IOS Software network management tools and developing workarounds or identifying program updates. Cisco CCIEs are an excellent cost-effectiveness because their broad expertise enables them to fix the most complex problems quickly. In common instances, less seasoned engineers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes.
Few consulting organizations make Cisco CCIEs available to assist small and medium sized companies. Progent can provide fast phone contact with a Cisco Systems authorized CCIE so your company can get timely help for complex network problems that are lowering business efficiency but are not within the experience of your ordinary IT support providers. Progent's CCIE consultants can connect to your environment using sophisticated on-line troubleshooting tools to perform fast, secure, and economical diagnosis and remediation.
Progent's CCIEs offer expertise in all of Cisco's top-selling family of connectivity devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network technology.
Certified Windows Experts Progent's Microsoft-qualified remote support engineers can deliver network problem solving and consulting help for all Microsoft server and office productivity technology. Progent is a Microsoft Gold Partner consulting firm and can provide your business the services of consulting engineers who can assist to deploy, maintain and manage the extensive family of Microsoft Windows Servers including MS Windows 2003 Server, Microsoft SQL Server, ISA Server 2006, Microsoft BizTalk Server, Commerce Server, Microsoft Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange 2007 Server, Application Center, Microsoft SharePoint Services, Virtual Server, and System Center Operations Manager 2007 and MOM 2005.
CISSP, ISSAP, and CISM Qualified Network Security Experts Progent's qualified CISM and CISSP network security engineers offer a variety of system protection solutions to bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against assaults or help your company to recuperate rapidly following a damaging penetration. Security support available from Progent cover thorough security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; quick recovery from malicious attacks; installing firewalls; establishing safe mechanisms for off-site and mobile communication; guarding your email infrastructure from viruses, spam, and DHA attacks; and initiating round-the-clock proactive monitoring.
Special Consulting Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract IT programs that small companies often request. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology enables customers to execute major projects within budget and on schedule. Progent's project-based remote engineering services include:
Help Desk Services
Progent's Call Center service options for small companies with networks that incorporate UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for small businesses who don't have the resources to create an internal Call Center but who want quick response from an efficient Help Desk with proficient telephone support plus the expertise to escalate complex tasks to high-level engineers.
Progent’s Virtual Call Center is intended for larger businesses and operates as a transparent reinforcement of your established Helpdesk staff. Progent's Virtual Call Center can serve as a an escalation alternative to resolve the toughest network issues, or be ready in hectic instances when your regular service providers are swamped.
Progent's Help Desk consulting services can assist you in building an effective new Call Center or revamping your established organization, evaluating or customizing Help Desk Call Center software products to address the special demands of your business, or adding temporary phone support personnel to reinforce your existing Help Desk Call Center group to deal with demanding events such as software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of veteran network professionals offers your computer users in Dallas or anywhere in the state of Texas fast communication with a large technical support resource with extensive experience providing phone help and remote repair service for IT systems based on UNIX/Linux, Solaris, Apple Mac, Cisco Systems, or Microsoft technology. Progent's concentration is to earn the Call Center recognition as a solid enabler of business productivity, and Progent's goal is to solve and not merely track IT problems.
Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Group offers remote and in-depth engineering support and education in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for Microsoft applications such as Microsoft CRM, MS Office Project, MS Word, and Microsoft Office Excel. For more about Progent's expertise, customization, and education services for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac consultants can nurture the creative aspect of Macintosh environments by offering phone-based consulting services and education in imaging, sound, and motion video. Progent's support professionals can provide help in a range of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific projects like scanning or digitizing audio or video or configuring an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent can provide businesses in Dallas, or anywhere in the state of Texas, remote network monitoring services powered by Microsoft Operations Manager, enhanced by Progent to fit your environment so that your network maintenance is proactive rather than reactive. By spotting possible trouble spots before they grow into full-scale emergencies, remote monitoring can ward off inconvenient and expensive information system crises. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft systems, or networks that support a variety of OS platforms.
How Your Dallas Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote assistance with UNIX/Linux, Solaris, or Mac OS X environments, go to Progent's Emergency Online Help, phone 1-800-993-9400, or email information@progent.com.
For large businesses, Progent can leverage in-house network support staffs by offering world-class background in deploying key Microsoft and Cisco technologies. Progent's certified professionals can provide Enterprise Active Directory consulting, Exchange Server 2003 integration, Systems Management Server (SMS) experience, and SQL Server help. For the national or worldwide enterprise with branches in Northern California, Progent can perform as a transparent local supplement of corporate network management. Progent’s enterprise support services include corporate-wide security, remote branch office support, network design, Sarbanes Oxley compliance, project planning, and world-class support for multiple location network environments based on Enterprise Windows. Progent can offer on-site consultants and technicians to help with a campus relocation or office move, or a network designer to help with setting up or utilizing an Internet Data Center or Hosting Facility.
Progent's Symantec consultants can help you support earlier versions of Symantec Firewall and Symantec VPN products including the Symantec Raptor and VelociRaptor family or help you migrate to more recent technology from Symantec or other suppliers. Progent can also enable you to design and implement a complete security plan that can incorporate Firewall and VPN devices and software, managed security and virus defense services, system monitoring products, and documented policies and processes. Progent has the skill to be your one-stop resource for continuing technical help, maintenance, education, and security consulting.
Global Information Assurance Certification was established in 1999 to validate the knowledge of IT security engineers. GIAC's goal is to ensure that a certified security consultant possesses the skills needed to provide support in vital categories of system, information, and application security. GIAC certifications are recognized by businesses and government organizations around the world including and the U.S. NSA. Progent can provide the expertise of GIAC certified security engineers for any of the security capabilities addressed under GIAC accreditation topics such as assessing IT infrastructure, incident response, intrusion detection, and web-based services security.
Internet Connection for SBC DSL, ADSL, T1, ISDN AT&T Data Line
AT&T represents the merger of Southwestern Bell, AT&T, PacBell, and BellSouth. AT&T is a Tier 1 ISP and offers a broad range of data transports such as AT&T DSL, T1, and ISDN for broadband connectivity and SBC Bonded T1, Frame Relay, and Asynchronous Transfer Mode for enterprise customers. SBC IP Flexible Reach includes AT&T Voice over IP technology for multi-site organizations to centralize PBX functions. Progent has an agent relationship with AT&T and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to show you how to integrate AT&T data/voice services to create a world-class, integrated communications infrastructure on a realistic budget.
Progent's CISM-certified security consultants can show you how to secure your Mac environment through professional support offerings including performing security tests, clean up after virus and worm penetrations, setting up firewalls, integrating safe off-site and mobile connectivity, deploying monitoring software for defense against viruses, spam, and malware, and creating a comprehensive security strategy adapted for the specific objectives of your corporate information system.
Progent's disaster recovery support and business continuity consultants can help you create a disaster recovery plan to prepare for an IT system catastrophe. Progent can show you how to define a complete disaster recovery strategy that incorporates scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-authorized professionals can also help you build an affordable, fault-tolerant system architecture that takes into account reliability issues involving a wide array of network technologies and processes.
Progent's expertise providing Microsoft .NET support and Microsoft SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and additional developer platforms make it possible to create custom mission-critical applications and eCommerce solutions that operate transparently with Microsoft Great Plains Software. Progent's Microsoft Great Plains reporting consultants can show you how to design reports that let you analyze your business more thoroughly, turning raw data into valuable understanding of your business.
VMware Server is a no-cost virtualization product that runs on Linux and Microsoft Windows Servers. VMware Server allows IT departments to partition a physical server into several logical machines and to start realizing the advantages of virtualization with minimal monetary outlay. VMware Virtual Server is a robust yet simple to use product for companies new to server virtualization technology and is based on VMware’s time-tested technology. VMware Virtual Server is well suited for programmers, workgroups, and branch offices who want to facilitate application development, evaluate software in ready-to-run virtual machines, run legacy operating systems, and save time in server provisioning. Progent's expert virtual server professionals can help you with VMware Server, VMware GSX Server, and VMware VirtualCenter so your business can take advantage of VMware server optimization.
Progent’s Cisco Voice Over IP professionals can provide experienced planning, integration and support services for Cisco VoIP technology. Cisco Architecture for Voice Video and Integrated Data platform supplies the foundation and tools for building a seamless converged network that can handle voice, video, and data traffic at the same time. AVVID provides this capability while maintaining a high level of system uptime, QoS, and protection. Key benefits of IP communications solutions enabled by Cisco AVVID VoIP architecture include a versatile, open migration strategy that allows you to select IP Communications products that meet your current requirements, while offering a smooth path for speeding up IP deployment, Quality of Service mechanisms that help ensure optimal voice quality through tight control of delay, loss and jitter, and system management tools that provide network administration, operations, repair, set up, fault monitoring, and element management. Progent’s Cisco-qualified network consultants can show you how to implement a reliable Voice over IP phone system built around Cisco IP PBX and Cisco IP Telephony products. Progent’s VoIP consultants can help you select and install Cisco software appropriate for your small or mid-size business, such as Cisco Unity, Cisco Unity Express, Cisco CallManager, or Cisco CallManager Express.
Progent's Microsoft-certified Internet Security and Acceleration Server 2006 consultants can assist you to plan, install, and support a configuration of ISA Server 2006 on your network that delivers the firewall protection, speed and manageability that your business needs.
Progent's Microsoft certified professionals offer world-class consulting for corporate-wide implementations of Microsoft Exchange. Progent's consultants can help you plan multi-site Exchange Server installations or updates and can provide local personnel to help large companies with deployments of Exchange Server 2007 in the San Francisco Bay Area or any region served by Progent's consultants.
Progent provides small and mid-size companies expert support for Intrusion Protection products and IPSec VPN solutions from major firewall and Virtual Private Network security companies such as Check Point Software, Juniper, and Symantec. Progent can show you how to design a comprehensive security strategy and select appropriate products from multiple suppliers to achieve your security objectives while sticking within your budget restraints.
Cisco has developed an extensive product line of routers that includes routers designed to provide the security, performance, and reliability levels demanded by small and medium-sized businesses. Cisco routers include support for redundancy, automatic failthrough, and backup power for improved fault tolerance and system availability. Progent can show you how to select and configure Cisco routers to establish a reliable foundation for your network and to make it economical to expand as you support new users, open new offices, install new services, extend your network to clients and partners, and support a more mobile workforce. Progent offers expertise in a variety of routers based on the Cisco IOS platform, such as the Cisco Small Business 100, the Cisco 800 and 1800 Series Routers, Cisco 2800 and 7200 Routers, plus legacy 2500 and 2700 Routers.
Progent's company culture will make you a more capable professional by enhancing your information technology knowledge and boosting the loyalty of your clients. Progent delivers this promise by recruiting the best consulting talent for you to work with, providing a state-of-the-art network and communications infrastructure, running custom software utilities to enable the highest quality of support, and by optimizing proven business models for attracting and keeping customers.
For small and midsize companies in Dallas or anywhere in Texas, Progent offers round-the-clock online support for computer systems based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has provided online support to businesses in every state in the U.S. Progent also can furnish the expertise of Cisco CCIE network specialists for complex infrastructure problems, plus the assistance of CISSP and CISM-certified security engineers to help with advanced security architecture and troubleshooting jobs.
The Cisco CCIE credential is the premier accreditation for network engineers, and validates a person's technical knowledge at the expert level. CCIEs can deal with the most stubborn challenges surrounding network design, deployment, maintenance, security, and troubleshooting. CCIEs work with the highest priority with Cisco System's internal engineers in isolating problems with IOS Software network management tools and developing workarounds or identifying program updates. Cisco CCIEs are an excellent cost-effectiveness because their broad expertise enables them to fix the most complex problems quickly. In common instances, less seasoned engineers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes.
Progent's Microsoft-qualified remote support engineers can deliver network problem solving and consulting help for all Microsoft server and office productivity technology. Progent is a 
Progent's qualified CISM and CISSP network security engineers offer a variety of system protection solutions to bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against assaults or help your company to recuperate rapidly following a damaging penetration. Security support available from Progent cover thorough security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; quick recovery from malicious attacks; installing firewalls; establishing safe mechanisms for off-site and mobile communication; guarding your email infrastructure from viruses, spam, and DHA attacks; and initiating round-the-clock proactive monitoring.
