Fast Phone Support for Dallas UNIX, Linux, or Solaris NetworksFor small and midsize businesses located in Dallas or anywhere in the state of Texas, Progent offers help for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a combination of UNIX and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging infrastructure problems, as well as the assistance of CISSP and CISM-accredited security engineers to help with high-level security design and disaster recovery planning.

Progent's online support services offer excellent value due to the fact that they are equipped with the real-world background and the advanced tools to solve most network issues quickly. This reduces direct costs because solutions require a smaller number of chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your company saves even more in indirect costs by reducing or eliminating system outages and related losses due to business disruption, upset clients, idle workers, and de-focused executives.

Progent's pricing policy for online help is structured to get the most out of your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are billed just for the services that you actually get. In contrast to typical online support organizations, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and simple model for billing prevent situations where speedy. minor repairs manage to turn into major bills. Progent's skill at handling technical issues quickly translates into your company conserving money.

Progent's Online Technical Support Technologies
Over time, Progent has developed an arsenal of optimized technologies and field-tested processes that allow the highest level of efficiency for online engineering help and troubleshooting for small business IT networks. Progent provides protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access permits the engineers of Progent's Technical Response Center to link to your company's network remotely without compromising system security.

Progent's proprietary technical support database system includes detailed histories for the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the specifics of support delivered to each client by every engineer. This archive of trouble tickets and responses is structured as a readily searchable internal database that enables Progent's remote technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and close partnerships with major vendors such as Cisco and Microsoft make available additional vast support databases and permit fast response from vendors' in-house product engineers so Progent's remote consulting experts are able to arrive at the most efficient solutions promptly.

Get Online UNIX/Linux, Solaris, or Mac OS X Network Assistance from Progent
To get started with Progent's remote support in Dallas or anywhere in Texas or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Urgent Support.

Online Technical Services Provided by Progent
Progent's remote technical service experts offer advanced credentials in a comprehensive set of disciplines. This broad scope of technical skills allows Progent's engineers to tackle practically any problem that may crop up in a small company information system. Certifications awarded to Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.

To help businesses with multi-platform networks, Progent also provides access to engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP specialists, and ISSAP engineers.

Phone-based support available from Progent to small businesses in Dallas and throughout the state of Texas include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X phone-based support services cover a wide array of computer technology such as system architecture, messaging solutions, network and operational security, UNIX and Microsoft Windows integration, virtual server products for server consolidation and easy administration, and transitioning from legacy systems to current Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to solving network problems promotes fast escalation, when required, to engineers with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers support expense.

    Progent's UNIX and Linux support engineers can provide emergency online assistance for analyzing problems affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:

    Major Linux platforms for which Progent can provide expert support include:

  • Contact a Cisco CCIE for Complex Network Troubleshooting
    Cisco Infrastructure Consultants for Dallas, TexasThe Cisco CCIE certification is the top accreditation for network infrastructure professionals, and indicates an individual's network technology skills at the master level. Cisco CCIEs know how to handle the most stubborn challenges encountered in network infrastructure planning, deployment, management, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal support staff in analyzing problems with IOS network management tools and developing workarounds or locating program patches. CCIEs provide exceptional value because their depth of experience enables them to resolve the most intractable problems quickly. In many cases, less qualified engineers can struggle for hours or days with identical problems that a CCIE can dispose of in minutes. Few consulting providers make Cisco CCIEs accessible to help small and mid-size businesses. Progent offers quick phone access to a Cisco-qualified CCIE so you can receive urgent assistance for severe network issues that are hurting worker efficiency but are beyond the scope of your regular network support providers. Progent's CCIE consultants can communicate with your computer system via state-of-the-art remote troubleshooting technology to provide efficient, secure, and affordable analysis and repair. Progent's CCIEs offer consulting for the entire range of Cisco's market leading selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.

  • Certified Windows Experts
    Windows Experts for Dallas, TexasProgent's Microsoft-qualified remote service experts can deliver computer problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your business the expertise of support professionals who can assist you with a wide range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Exchange 2010 monitoring and support, SharePoint Server 2013 application development, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 migration, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server planning, SBS Server consulting, and Windows Essentials cloud integration.

    Progent in addition offers a wide array of remote desktop services such as Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Certified System Security Engineers
    CISSP Qualified Network Security Professionals for Dallas, TexasProgent's qualified CISSP, ISSAP, and CISM network security consultants offer a range of security solutions that can improve the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against assaults or help you to clean up rapidly after a serious penetration. Security consulting services available from Progent include: comprehensive security analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious attacks; integrating firewalls; designing secure mechanisms for remote and mobile communication; protecting your email system against spam and DHA attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online support services to help businesses of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that combine local IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special projects that small businesses frequently need. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these special areas of computer technology enables clients to execute major initiatives economically and on schedule. Progent's special online engineering solutions include:
  • Call Center Expertise
    Progent's Help Desk Call Center support programs for small organizations with environments based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are ideal for smaller businesses who lack the budget to create an in-house Call Center but who require fast access to a dependable Help Desk Call Center with professional phone support as well as the in-depth expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and operates as a seamless supplement to your existing Help Desk staff. Progent's Virtual Call Center can serve as an escalation alternative for complex computer system challenges, or be ready in overflow situations when your other resources are overwhelmed.

    Progent's Help Desk consulting support can support you in creating an effective new Call Center or improving your established one, identifying or enhancing Call Center application software to handle the particular demands of your business, or adding temporary online staff to supplement your internal Help Desk group to deal with high-demand events such as software migrations, mass updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of experienced information technology professionals offers your customers in Dallas or anywhere in the state of Texas rapid access to an efficient support group with extensive experience offering telephone-based consulting and remote repair service for networks that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk recognition as a major contributor to company productivity, and Progent's policy is to resolve and not merely report technical issues.

  • Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Team provides remote and in-depth engineering support and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, custom development, and education for familiar Microsoft business applications such as CRM, MS Project, Microsoft Word, and Microsoft Excel. For more information on Progent's consulting, custom programming, and education services for UNIX, Linux, Solaris, Apple Mac, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Mac consultants can support the creative elements of Macintosh computing by offering phone-based consulting services and education in graphics, sound, and video. Progent's consultants offer expertise in a variety of Apple Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific procedures such as scanning or digitizing audio/video or integrating an audio/video production studio.

    Online Network and Server Monitoring Support
    Progent can provide companies in Dallas, or anywhere in the state of Texas, remote network monitoring support centered around Microsoft Operations Manager 2007, enhanced by Progent to suit your environment so your IT maintenance is proactive rather than reactive. By spotting potential problems before they grow into network outages, system monitoring can head off disruptive and expensive service failures. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac networks, Windows networks, or networks based on a variety of operating systems.

How Your Dallas Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency online expertise with UNIX/Linux, Sun Solaris, or Apple Mac environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or visit Contact Progent.

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