Fast Phone Consulting for Dallas UNIX, Linux, or Solaris NetworksFor small companies located in Dallas or anywhere in the state of Texas, Progent provides technical support for computer systems powered by UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex connectivity problems, as well as the assistance of CISSP and CISM-certified security consultants to help with advanced security design and disaster recovery preparedness.

Progent's online technical support services represent excellent leverage due to the fact that they are equipped with the practical background and the advanced technology to solve most network issues quickly. Efficient support reduces immediate expenses since service calls require fewer billable consulting minutes. Remote help also avoids the cost of sending an engineer to your office. Your company benefits additionally in incidental expenses by reducing or eliminating system downtime and related costs resulting from business disruption, disgruntled clients, unproductive employees, and distracted executives.

Progent's pricing model for online support is structured to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are invoiced only for the services that you receive. Unlike typical online service firms, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and simple policy for billing save you from scenarios where quick solutions somehow end up as large invoices. Progent's penchant for dealing with technical issues efficiently translates into your business saving money.

Progent's Online Service Technologies
Through years of experience, Progent has fine tuned a set of optimized tools and field-tested processes that allow the highest degree of efficiency for online technical support and repair for small business information networks. Progent offers protected VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access permits the consultants of Progent's remote service group to interface to your company's network remotely without violating system security.

Progent's highly evolved technical support database system maintains comprehensive records of the service that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of assistance delivered to every customer by every Progent engineer. This database of trouble tickets and responses is structured as a quickly exploitable proprietary knowledge base that enables Progent's remote support engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's high-level certifications and close relationships with important technology companies such as Cisco and Microsoft make available other massive support knowledge bases and allow priority access to manufacturers' in-house support staff with the result that Progent's remote consulting experts can determine optimal solutions quickly.

Start Receiving Online UNIX, Linux, Solaris, or Mac OS X Computer Assistance from Progent
To access Progent's remote support in Dallas or anywhere in Texas or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.

Phone-based Network Support Services Offered Progent
Progent's online technical service professionals possess advanced credentials in an extensive set of technologies. This wide range of IT skills enables Progent's engineers to manage almost any emergency that may crop up in a small business information system. Certificates held by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.

To support customers with mixed-operating system networks, Progent also provides the skills of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional consultants.

Phone-based technical support services Offered by Progent to small businesses in Dallas and anywhere in the state of Texas include:

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services address a wide array of information technology such as system architecture, email systems, system and operational security, UNIX and Microsoft Windows integration, VMware technologies for server consolidation and easy management, and transitioning from legacy applications to the latest Microsoft Windows or Linux solutions. Progent's group-based methodology for resolving network problems promotes fast escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support expense.

    Progent's UNIX/Linux consultants can offer emergency phone-based help for troubleshooting problems within UNIX, Linux, or Solaris systems based on leading versions of UNIX including:

    Major Linux versions for which Progent offers expertise include:

  • Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco Infrastructure Consultants for Dallas, TexasThe Cisco Certified Internetwork Expert certification is the highest recognition for networking engineers, and certifies an individual's network technology knowledge at the master level. Cisco CCIEs can deal with even the most intractable challenges occurring in network infrastructure planning, integration, management, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or locating program updates. Cisco CCIEs provide exceptional cost-effectiveness since their deep experience enables them to resolve even the most intractable problems quickly. In many instances, less experienced service providers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Few consulting providers make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent can provide fast phone access to a CCIE so you can receive timely assistance for complex network infrastructure problems that are lowering worker productivity but are outside the scope of your ordinary computer service providers. Progent's CCIE consultants can communicate with your computer system using state-of-the-art remote troubleshooting tools to perform quick, safe, and economical diagnosis and remediation. Progent's CCIEs can provide expertise in the complete line of Cisco's popular selection of connectivity appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN solutions.

  • Certified Microsoft Windows Expertise
    Microsoft Windows Support for Dallas, TexasProgent's Microsoft-qualified online service engineers offer network problem solving and IT help for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your company the expertise of consulting professionals who can assist you with a wide range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2016 planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 monitoring and support, SharePoint Server design, Skype for Business migration consulting, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server training, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a wide range of remote PC desktop support services including Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining Business Desktop Deployment.

  • CISM and CISSP Qualified Network Security Experts
    CISSP Certified System Security Experts for Dallas, TexasProgent's qualified CISSP, ISSAP, and CISM security engineers offer a variety of security services to enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or assist your company to recover quickly following a serious penetration. Security services offered by Progent include: in depth network security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recovery from virus and worm assaults; installing firewalls; designing secure techniques for off-site and mobile connectivity; guarding your email system against spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online consulting to help businesses of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that combine on-premises IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Additional Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for special IT projects that small businesses frequently need. Billing charges for longer-term development or consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these special areas of computer technology allows customers to complete major initiatives within budget and on time. Progent's project-based remote engineering solutions include:
  • Help Desk Call Center Services
    Progent's Call Center service options for small and midsize companies with networks based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are ideal for small businesses who don't have the resources to support an internal Help Desk Call Center but who need fast response from an effective Help Desk with proficient telephone support plus the in-depth expertise to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a transparent addition to your existing Call Center organization. Progent's Virtual Help Desk Call Center can serve as an escalation resource for the most difficult network issues, or be ready in hectic situations when your other resources are swamped.

    Progent's Call Center consulting expertise can support you in building an effective new Help Desk Call Center or enhancing your established organization, evaluating or modifying Help Desk software to address the unique demands of your corporation, or adding occasional online personnel to reinforce your internal Help Desk team during high-demand situations like software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk team of seasoned network consultants gives your workers in Dallas or anywhere in the state of Texas fast access to a large technical support group with extensive experience delivering phone support and remote troubleshooting for IT systems based on UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center the reputation as a solid contributor to company success, and Progent's intent is to solve and not just record technical issues.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Team offers online and in-depth consulting expertise and education in key application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Word, and Microsoft Office Excel. For more about Progent's expertise, custom programming, and training offerings for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Apple Mac professionals can nurture the imaginative components of Macintosh systems by providing phone-based consulting support and training in graphics, sound, and video. Progent's support professionals offer expertise in a large selection of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also assist you with common jobs such as scanning or digitizing audio/video or configuring an audio/video post production lab.

    Online Network Monitoring Services
    Progent can provide businesses in Dallas, or anywhere in the state of Texas, remote computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to fit your business so your network support is proactive rather than reactive. By detecting emerging trouble spots before they evolve into full-scale emergencies, proactive monitoring can minimize disruptive and expensive network failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows environments, or systems powered by multiple OS platforms.

How Your Dallas Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online assistance with UNIX, Linux, Solaris, or Apple Mac environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent.

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