Urgent Online Technical Support for Dallas UNIX, Linux, or Solaris NetworksFor small and midsize companies located in Dallas or anywhere in the state of Texas, Progent provides help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered remote support to companies in every state in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for challenging infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and business continuity planning.

Progent's online support engineers offer exceptional leverage due to the fact that they have the practical experience and the advanced technology to resolve the majority of information system problems quickly. This reduces immediate expenses since service calls accumulate a smaller number of chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company saves even more in incidental costs by minimizing or avoiding network outages and related losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives.

Progent's billing policy for online help is structured to maximize the impact of your network support investment. Progent bills by the minute for telephone-based consulting, so you owe exclusively for the services that you receive. Unlike many online support firms, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing do away with scenarios where fast repairs somehow turn into large invoices. Progent's penchant for handling technical issues quickly translates into your company conserving money.

Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned an array of customized technologies and proven processes which promote the maximum level of efficiency for remote engineering help and repair for small and midsize business computer systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access enables the consultants of Progent's Technical Response Center to communicate with your company's computer system remotely without breaching system security.

Progent's proprietary service reporting application maintains comprehensive documentation for all support that Progent's customers have been provided. Progent's staff engineers have the benefit of the history of all help provided to each customer by every engineer. This archive of issues and repairs is stored as a readily searchable internal database that permits Progent's online technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced certifications and working associations with major industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and allow quick access to vendors' internal engineering staff so Progent's online consulting experts can find the most efficient solutions in the least time.

Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone services in Dallas or anywhere in Texas or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT support, go to Immediate Urgent Support.

Phone-based Network Support Services Provided by Progent
Progent's remote consulting professionals have credentials in an extensive set of products and technologies. This broad scope of technical skills allows Progent's engineers to tackle practically any problem likely to take place in a small business network. Certificates awarded to Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Associate.

To support clients with multi-operating system environments, Progent also offers access to engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP consultants.

Remote support services available from Progent to customers in Dallas and anywhere in the state of Texas include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services cover a broad array of computer technology such as system architecture, email systems, network and operational security, UNIX and Microsoft Windows integration, VMware technologies for server economization and simplified management, and migration from older systems to the latest Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network problems enables fast escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers service expense.

    Progent's UNIX and Linux support engineers can provide emergency online assistance for resolving problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:

    Major Linux platforms for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
    Cisco CCIE Consultants for Dallas, TexasThe Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network engineers, and validates a consultant's networking knowledge at the master level. Cisco qualified CCIEs can deal with the most stubborn issues occurring in network infrastructure design, installation, management, protection, and troubleshooting. CCIEs operate closely with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network administration utilities and developing workarounds or identifying program patches. Cisco CCIEs are an exceptional value since their depth of expertise enables them to fix the most complex problems rapidly. In many instances, less experienced engineers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Few consulting organizations make Cisco CCIEs available to support small and mid-size companies. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can get timely support for serious network problems that are crippling worker productivity but are outside the experience of your local IT maintenance resources. Progent's Cisco-qualified CCIE support experts can tie into your environment by means of sophisticated on-line support tools in order to perform efficient, safe, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's market leading family of connectivity products such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as VPN solutions.

  • Authorized Microsoft Windows Expertise
    MS Windows Expertise for Dallas, TexasProgent's Microsoft-qualified remote service engineers can provide computer system troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can assist your company with a wide variety of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration, Exchange 2010 maintenance, SharePoint Server design, Skype for Business Server planning and deployment support, Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a wide range of online desktop services such as Windows 7 integration, preparing for to 64-bit workstation applications, configuring Office 2010, and streamlining PC desktop image creation.

  • CISM and CISSP Certified System Security Consultants
    CISSP Qualified Network Security Specialists for Dallas, TexasProgent's certified CISM and CISSP security engineers offer a range of system protection solutions to bolster the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against attacks or help your company to recover rapidly after a damaging penetration. Security support services available from Progent include: in depth security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious assaults; setting up firewalls; designing secure architectures for off-site and mobile connectivity; securing your messaging system against viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote consulting support to help companies of all sizes integrate their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine local resources along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract projects that small businesses often need. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the consultants required. Progent's background in these special areas of computer technology enables customers to complete critical projects within budget and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for small and midsize organizations with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are ideal for smaller organizations who lack the money or time to create an in-house Help Desk Call Center but who need quick access to an effective Help Desk Call Center with proficient phone assistance as well as the available expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and serves as a seamless reinforcement of your current Call Center team. Progent's Virtual Call Center can operate as an escalation resource for the toughest technical issues, or be available in overflow circumstances when your ordinary service providers are swamped.

    Progent's Help Desk Call Center consulting support can aid you in establishing an effective new Help Desk Call Center or improving your existing one, identifying or modifying Help Desk software products to address the special demands of your company, or adding temporary online personnel to work with your internal Help Desk Call Center resources during demanding events such as software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center staff of seasoned network consultants gives your workers in Dallas or anywhere in the state of Texas rapid access to a dependable support group with extensive experience offering phone support and remote diagnostics for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk perception as a significant contributor to company productivity, and Progent's target is to resolve instead of merely document IT problems.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Experts Team offers phone-based and in-depth consulting expertise and training in key application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for Microsoft applications including CRM, MS Project, Word, and Microsoft Excel. To learn more about Progent's consulting, customization, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Mac experts can promote the imaginative aspect of Apple Mac systems by offering remote consulting services and education in graphics, audio, and video. Progent's consultants offer assistance in a range of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific projects such as capturing or digitizing audio/video or integrating an audio/video post production lab.

    Online Network and Server Monitoring Support
    Progent offers companies in Dallas, or anywhere in the state of Texas, online network monitoring services based on Microsoft Operations Manager network monitoring, customized by Progent for your environment so your IT support is proactive rather than reactive. By detecting looming problems before they expand into full-scale emergencies, remote monitoring can avoid inconvenient and expensive network breakdowns. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems that support multiple operating systems.

How Your Dallas Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent remote expertise with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.

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