Fast Phone Consulting for Dallas UNIX or Linux NetworksFor small and midsize businesses located in Dallas or anywhere in the state of Texas, Progent offers help for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging connectivity problems, plus the assistance of CISA and CISSP-certified security engineers to handle advanced security architecture and business continuity preparedness.

Progent's online support engineers represent exceptional leverage due to the fact that they are equipped with the practical experience and the advanced tools to resolve most network problems rapidly. This reduces immediate costs since solutions accumulate fewer billable consulting minutes. Online support also eliminates the expense of sending a consultant to your site. Your organization benefits even more with incidental costs by reducing or avoiding network outages and associated costs due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.

Progent's pricing model for remote help is structured to get the most out of your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced just for the services that you actually get. In contrast to typical remote support organizations, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing avoid scenarios where speedy. minor fixes manage to end up as big invoices. Progent's skill at handling problems quickly results in your business spending less money.

Progent's Online Service Tools
Through years of experience, Progent has developed a set of customized tools and field-proven methodologies that allow the highest degree of efficiency for online consulting and repair for small and midsize company IT systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity enables the engineers of Progent's remote service group to communicate with your environment without violating corporate security.

Progent's highly evolved customer support database system includes extensive records describing the support that Progent's clients have received. Progent's staff service personnel have access to the records of services provided to every Progent customer by every consultant. This database of anomalies and fixes is stored as an easily exploitable support knowledge base that permits Progent's remote support experts to communicate their experiences with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and formal partnerships with major industry leaders such as Cisco and Microsoft permit access to other massive technical support knowledge bases and allow priority response from vendors' internal product engineers with the result that Progent's remote service specialists are able to determine the most efficient resolutions promptly.

Start Receiving Online UNIX, Linux, Solaris, or Apple Mac OS X Technical Assistance from Progent
To access Progent's phone support in Dallas or anywhere in Texas or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Urgent Support.

Online Technical Support Services Offered Progent
Progent's remote support engineers offer credentials in a comprehensive array of disciplines. This broad range of capability permits Progent's consultants to handle practically any emergency likely to take place in a small business network. Certificates held by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.

To support companies with mixed-operating system environments, Progent also provides the services of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional consultants.

Phone-based support services available from Progent to small businesses in Dallas and anywhere in the state of Texas include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X phone-based support services address a wide array of information technology such as system infrastructure, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware economization and simplified administration, and migration from older systems to the latest Windows or Linux solutions. Progent's group-oriented methodology for solving technical issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts support costs.

    Progent's UNIX/Linux support engineers can provide emergency phone-based assistance for diagnosing problems affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:

    Major Linux versions for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
    Cisco Engineers for Dallas, TexasThe Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and certifies a person's network technology skills at the expert level. CCIEs can resolve even the most intractable issues associated with network design, installation, management, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS network management utilities and developing workarounds or locating software patches. Cisco CCIEs offer exceptional value because their depth of expertise enables them to solve even the most intractable problems rapidly. In typical instances, less experienced consultants can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Few service firms make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent can provide fast phone contact with a Cisco CCIE so your company can receive urgent help for severe network infrastructure problems that are crippling worker efficiency but are beyond the experience of your ordinary computer support personnel. Progent's CCIE consultants can connect to your network using advanced remote troubleshooting technology to perform efficient, safe, and affordable diagnosis and remediation. Progent's Cisco CCIEs offer consulting for the complete line of Cisco's industry-leading family of networking appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN technology.

  • Certified MS Windows Support
    Windows Expertise for Dallas, TexasProgent's Microsoft-certified remote service engineers offer computer system problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your organization the expertise of support engineers who can assist your company with a broad variety of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2013 design, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 migration, SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online training, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a broad range of online desktop support such as Windows 7 migration support, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Experts
    CISSP Certified System Security Consultants for Dallas, TexasProgent's accredited CISSP and ISSAP security consultants can provide a variety of security solutions that can enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your business to recover quickly following a damaging breach. Security solutions available from Progent cover in depth network security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast cleanup after virus and worm assaults; installing firewalls; designing secure techniques for remote and mobile access; guarding your email infrastructure from spam and DHA attacks; and initiating 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting to help businesses of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that seamlessly combine on-premises resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Additional Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT projects that small businesses often need. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows customers to complete critical initiatives within budget and on time. Progent's special remote consulting solutions include:
  • Call Center Services
    Progent's Call Center programs for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing services are intended for smaller organizations who don't have the resources to support an in-house Help Desk Call Center but who require quick response from an effective Help Desk Call Center with proficient phone assistance as well as the available expertise to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger companies and serves as a seamless reinforcement of your existing Call Center organization. Progent's Virtual Call Center can serve as an escalation resource to resolve the toughest technical challenges, or be ready in overflow situations when your regular support engineers are overwhelmed.

    Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk Call Center or improving your established one, identifying or modifying Help Desk software products to meet the unique demands of your corporation, or adding occasional online staff to reinforce your internal Call Center resources to deal with high-demand situations like software transitions, major updates, or rolling out new applications.

    Progent's Help Desk staff of experienced information technology professionals offers your computer users in Dallas or anywhere in the state of Texas immediate access to a dependable network service group with years of experience offering phone support and online diagnostics for computer environments based on UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center perception as a solid driver of company performance, and Progent's aim is to fix and not just report IT issues.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts staff provides phone-based advanced consulting support and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, custom development, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Word, and MS Excel. To read more information about Progent's consulting, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Apple Mac consultants can nurture the imaginative elements of Macintosh environments by providing phone-based consulting services and education in imaging, audio, and motion video. Progent's consultants offer assistance in a range of Macintosh creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs such as scanning or digitizing audio or video or configuring an audio/video production studio.

    Remote Network and Server Monitoring Support
    Progent offers companies in Dallas, or anywhere in the state of Texas, remote network monitoring services based on MS Operations Manager 2007, enhanced by Progent to suit your environment so your network maintenance is proactive rather than reactive. By detecting emerging issues before they expand into crashes, automated monitoring can minimize stressful and expensive network crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft environments, or environments powered by multiple operating systems.

How Your Dallas Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency online support with UNIX/Linux, Sun Solaris, or Mac OS X environments, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent.

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