Dallas, TX Metro Area Contact Information:

City Street Address Contact Information
Dallas, TX 1717 McKinney Ave
Suite 700
Dallas, Texas, 75202
Sales Phone: 214-446-3777

Link: Dallas Network Support Services
Fort Worth, TX 420 Throckmorton Street
Suite 200
Fort Worth, Texas, 76102
Sales Phone: 682-499-9550

Link: Fort Worth Network Support Services

Immediate Remote Technical Support for Dallas UNIX, Linux, or Sun Solaris NetworksFor small businesses in Dallas or anywhere in the state of Texas, Progent offers support for computer systems based on UNIX or Linux or for environments that feature a combination of UNIX and Windows platforms. Progent has provided online support to companies in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation CCIE-qualified network specialists for complex infrastructure problems, as well as the assistance of CISSP and CISM-accredited security consultants to help with advanced security design and business continuity preparedness.

Progent's online technical support services offer excellent leverage due to the fact that they are equipped with the practical background and the sophisticated tools to resolve most network problems quickly. Efficient support lowers immediate expenses because service calls take up a smaller number of chargeable minutes. Online help also eliminates the expense of sending an engineer to your location. Your company benefits even more with incidental costs by minimizing or avoiding system outages and related losses resulting from business discontinuity, upset clients, unproductive employees, and distracted executives.

Progent's billing policy for online help is structured to maximize the impact of your network support dollar. Progent charges by the minute for telephone-based assistance, so you pay only for the support that you receive. In contrast to many remote service firms, Progent asks for no startup fee or minimum job duration. Progent's per-minute granularity and clean policy for billing avoid scenarios where fast repairs manage to end up as major invoices. Progent's penchant for disposing of technical issues efficiently translates into your business saving money.

Progent's Online Support Technologies
Over the years, Progent has fine tuned an array of optimized tools and field-proven processes which ensure the maximum level of efficiency for online help and troubleshooting for small and midsize company information systems. Progent provides protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access allows the staff of Progent's remote service group to communicate with your company's environment without violating system security.

Progent's advanced technical support database system includes extensive records describing all service that Progent's clients have received. Progent's team service personnel have the benefit of the records of services rendered to every customer by any Progent engineer. This database of trouble tickets and repairs is stored as a readily accessible support knowledge base that enables Progent's online support experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's high-level certifications and working relationships with major industry leaders including Cisco and Microsoft make available other vast support databases and permit priority access to manufacturers' in-house product engineers with the result that Progent's remote consulting specialists are able to determine the most efficient solutions in the least time.

Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's remote services in Dallas or anywhere in Texas or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network help, go to Immediate Emergency Support.

Remote Technical Support Services Available from Progent
Progent's online technical support engineers have certified skills in an extensive array of technologies. This wide range of IT skills allows Progent's engineers to resolve virtually any problem that may take place in a small company network. Credentials awarded to Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.

To provide assistance to clients with multi-OS networks, Progent also provides the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.

Remote services Offered by Progent to companies in Dallas and anywhere in the state of Texas include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services cover a wide range of information technology such as network architecture, email systems, network and operational security, UNIX and Windows integration, VMware technologies for server consolidation and simplified administration, and migration from legacy systems to current Windows or Linux-powered environments. Progent's team-based methodology for resolving network issues promotes fast escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support costs.

    Progent's UNIX/Linux consultants can provide urgent remote help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:

    Major Linux variants for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco CCIE Consultants for Dallas, TexasThe Cisco CCIE certification is the top recognition for network engineers, and certifies a consultant's technical knowledge at the expert level. Cisco CCIEs can resolve the most intractable issues occurring in network infrastructure planning, installation, administration, security, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS network management tools and developing alternate approaches or identifying program updates. Cisco qualified CCIEs provide exceptional value since their broad experience allows them to fix even the most complex problems rapidly. In many cases, less seasoned consultants can struggle for many hours or even days with the same problems that a CCIE can fix in a few minutes. Few service organizations make CCIEs available to help small and medium sized companies. Progent can provide fast phone access to a Cisco CCIE so you can receive immediate help for complex network problems that are lowering worker productivity but are beyond the scope of your regular network support providers. Progent's Cisco CCIE engineers can connect to your computer system by means of advanced on-line troubleshooting tools to perform quick, safe, and economical analysis and repair. Progent's CCIEs offer assistance with the entire range of Cisco's top-selling selection of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.

  • Certified Windows Expertise
    MS Windows Expertise for Dallas, TexasProgent's Microsoft-certified remote support experts can deliver network troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can assist you with a wide variety of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2016 migration, Exchange Server 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint Server development, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online training, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a broad range of remote PC desktop consulting and support services including Windows 7 migration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified System Security Specialists
    CISSP Certified System Security Specialists for Dallas, TexasProgent's certified CISM and CISSP security engineers offer a variety of security solutions that can improve the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or help your business to recover quickly following a damaging penetration. Security support services available from Progent cover thorough network security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast cleanup after virus and worm assaults; setting up firewalls; designing secure techniques for remote and mobile access; protecting your email system from spam and DHA attacks; and initiating 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote consulting services to help organizations of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that utilize on-premises resources along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects that small businesses often need. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these special fields of computer technology allows customers to complete critical projects economically and on time. Progent's project-based online engineering solutions include:
  • Help Desk Expertise
    Progent's Help Desk Call Center programs for small businesses with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller organizations who don't have the budget to support an in-house Call Center but who want fast access to a reliable Help Desk Call Center with professional phone support as well as the technical depth to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk is designed for larger companies and operates as a transparent reinforcement of your existing Help Desk resources. Progent's Virtual Call Center can serve as an escalation alternative to resolve complex network issues, or be available in overflow instances when your regular resources are overwhelmed.

    Progent's Call Center consulting expertise can support you in establishing an efficient new Help Desk or improving your existing one, identifying or modifying Help Desk Call Center software to address the particular demands of your company, or adding temporary online personnel to supplement your in-house Help Desk Call Center team to handle demanding scenarios such as software migrations, mass updates, or installing new business software.

    Progent's Help Desk team of seasoned information technology experts offers your workers in Dallas or anywhere in the state of Texas rapid communication with a reliable network service resource with extensive experience offering telephone-based consulting and remote diagnostics for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk the reputation as a crucial contributor to company productivity, and Progent's target is to resolve instead of merely annotate IT issues.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting Group can supply remote advanced engineering expertise and education in key business application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, programming, and education for Microsoft business applications including Microsoft CRM, Project, MS Office Word, and MS Excel. To learn more information concerning Progent's consulting, programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Apple Mac experts can nurture the imaginative aspect of Mac computing by delivering phone-based consulting support and training in graphics, sound, and video. Progent's consultants can provide help in a variety of Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special jobs like capturing or digitizing audio/video or setting up an audio/video production facility.

    Online Network Monitoring Support
    Progent can provide businesses in Dallas, or anywhere in the state of Texas, online network monitoring services powered by MS Operations Manager network monitoring and reporting, customized by Progent for your business so that your network support is proactive rather than reactive. By exposing looming issues before they grow into network outages, proactive monitoring can avoid inconvenient and expensive service failures. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or systems that incorporate a mix of platforms.

How Your Dallas Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based assistance with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent.

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