Fast Phone Consulting for Dallas UNIX or Linux SystemsFor small and midsize companies located in Dallas or anywhere in the state of Texas, Progent provides technical support for information systems powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows platforms. Progent has provided remote support to companies in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified engineers for complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security engineers to help with advanced security design and disaster recovery preparedness.

Progent's remote support engineers represent excellent leverage because they are equipped with the real-world experience and the advanced technology to resolve the majority of network problems quickly. Efficient support lowers immediate expenses since solutions accumulate fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your organization saves additionally with incidental costs by reducing or eliminating network downtime and associated costs stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted management.

Progent's billing model for online help is designed to get the most out of your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe only for the services that you actually get. In contrast to typical online service firms, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and clean policy for pricing avoid situations where quick repairs manage to end up as big tabs. Progent's penchant for disposing of technical issues efficiently translates into your business saving cash.

Progent's Remote Service Tools
Over the years, Progent has refined a collection of customized tools and proven processes which permit the maximum degree of effectiveness for remote help and repair for small company computer systems. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access enables the experts of Progent's remote service group to communicate with your environment remotely without violating corporate security.

Progent's powerful service database application stores detailed histories describing all support that Progent's clients have been provided. Progent's team engineers have access to the records of services rendered to each Progent customer by every Progent engineer. This database of issues and repairs is structured as an easily exploitable proprietary knowledge base that permits Progent's remote technical professionals to share their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's advanced certifications and formal relationships with major vendors such as Cisco and Microsoft make available other extensive technical databases and permit priority response from manufacturers' in-house support staff with the result that Progent's remote service specialists are able to arrive at optimal solutions promptly.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Network Help from Progent
To get started with Progent's phone support in Dallas or anywhere in Texas or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, go to Immediate Urgent Support.

Phone-based Support Services Available from Progent
Progent's phone-based support professionals have certified skills in a comprehensive array of technologies. This broad scope of technical skills allows Progent's consultants to address virtually any emergency that may crop up in a small or midsize company information system. Credentials held by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.

To help companies with mixed-operating system networks, Progent also provides the support of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote technical support services Offered by Progent to companies in Dallas and throughout the state of Texas include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X remote support services address a wide range of information technology such as network infrastructure, messaging solutions, network and operational security, UNIX/Linux and Windows coexistence, VMware products for server hardware economization and simplified administration, and migration from older systems to the latest Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network problems promotes quick escalation, when required, to consultants with appropriate experience to handle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers service expense.

    Progent's UNIX and Linux consultants can provide urgent online help for analyzing problems within UNIX/Linux systems based on leading versions of UNIX such as:

    Important Linux variants for which Progent can provide expert support include:

  • Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco Infrastructure Engineers for Dallas, TexasThe Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure consultants, and validates a consultant's network technology knowledge at the expert level. Cisco qualified CCIEs can deal with the most intractable issues associated with network planning, integration, maintenance, protection, and troubleshooting. CCIEs operate closely with Cisco's internal support staff in isolating problems with IOS Software network management tools and coming up with alternate approaches or identifying program updates. Cisco CCIEs represent an excellent cost-effectiveness because their broad experience enables them to solve the most complex problems quickly. In many instances, less experienced service providers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Few service providers make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent offers fast phone contact with a Cisco-qualified CCIE so your company can receive urgent support for severe network issues that are hurting worker efficiency but are beyond the comfort zone of your regular computer service personnel. Progent's Cisco CCIE consultants can communicate with your environment by means of state-of-the-art remote support tools to provide quick, safe, and economical diagnosis and remediation. Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's popular family of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus VPN solutions.

  • Certified Windows Support
    Microsoft Windows Experts for Dallas, TexasProgent's Microsoft-certified remote service professionals can provide network troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your company the assistance of support engineers who can assist your company with a wide range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint Server 2013 development, Skype for Business Server migration consulting, Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server and Server Online training, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a broad array of online PC desktop support such as Windows 7 migration help, moving to 64-bit desktop applications, configuring Office 2010, and streamlining Business Desktop Deployment.

  • CISSP and ISSAP Qualified System Security Consultants
    CISSP Qualified Network Security Consultants for Dallas, TexasProgent's certified CISM and CISSP security engineers can provide a range of system protection services to enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your business to recover rapidly following a damaging penetration. Security consulting services available from Progent cover comprehensive security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recovery from virus and worm attacks; configuring firewalls; building secure architectures for off-site and mobile access; defending your messaging infrastructure against spam and DHA attacks; and setting up 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote support services to help organizations of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Special Support Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects that small businesses often request. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important areas of information technology allows customers to complete major initiatives within budget and on time. Progent's special remote engineering solutions include:
  • Call Center Services
    Progent's Help Desk service options for small organizations with environments based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are intended for small businesses who don't have the money or time to build and maintain an in-house Help Desk but who want quick communication with a reliable Help Desk with professional telephone support as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is intended for larger businesses and serves as a transparent reinforcement of your existing Helpdesk organization. Progent's Virtual Help Desk Call Center can act as an escalation alternative for the toughest technical challenges, or be available in overflow instances when your regular service providers are too busy.

    Progent's Help Desk Call Center consulting services can guide you in building an efficient new Call Center or improving your existing one, evaluating or modifying Help Desk software products to meet the particular requirements of your business, or providing temporary phone support staff to reinforce your internal Help Desk Call Center team during high-demand events such as software migrations, major upgrades, or installing new applications.

    Progent's Help Desk team of veteran network professionals offers your workers in Dallas or anywhere in the state of Texas rapid assistance from a large technical support group with extensive background providing telephone-based consulting and online diagnostics for IT systems based on UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial enabler of business performance, and Progent's aim is to resolve instead of just annotate network problems.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff offers phone-based advanced consulting support and training in specific application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for Microsoft applications such as Microsoft CRM, MS Office Project, Word, and Microsoft Excel. To find out more information on Progent's consulting, customization, and education offerings for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can promote the artistic facets of Mac computing by delivering remote consulting services and training in imaging, sound, and motion video. Progent's consultants offer help in a large selection of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special jobs such as capturing or digitizing audio or video or integrating an audio/video post production facility.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Dallas, or anywhere in the state of Texas, remote network and server monitoring services based on MS System Center Operations Manager, enhanced by Progent for your environment so that your IT maintenance is proactive and automated. By detecting emerging trouble spots before they result in full-scale emergencies, automated monitoring can head off inconvenient and costly service crises. Progent can also use network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft networks, or networks that incorporate a mix of platforms.

How Your Dallas Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or Mac OS X environments, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent.

© 2002- 2017 Progent Corporation. All rights reserved.