Dallas, TX Metro Area Contact Information:

City Street Address Contact Information
Dallas, TX 1717 McKinney Ave
Suite 700
Dallas, Texas, 75202
Sales Phone: 214-446-3777

Link: Dallas Network Support Services
Fort Worth, TX 420 Throckmorton Street
Suite 200
Fort Worth, Texas, 76102
Sales Phone: 682-499-9550

Link: Fort Worth Network Support Services

Immediate Online Support for Dallas IT Networks
Immediate Online Help for Dallas NetworksFor companies in Dallas or anywhere in Texas, Progent offers online support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified engineers have delivered online support to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with complex networking issues, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting issues.

Progent's remote technical support experts offer exceptional value due to the fact that they have the real-world background and have access to the advanced technology necessary to resolve most network issues rapidly. This lowers direct expenses since service calls accumulate minimal billable consulting minutes. Online help also avoids the cost of sending an engineer to your site. Your company benefits additionally in incidental expenses by reducing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive online consulting know-how is especially important in environments that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing policy for remote help is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe just for the support that you receive. Unlike many remote service organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where fast fixes manage to turn into substantial bills. Progent's skill at disposing of problems quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of customized tools and field-proven methodologies which permit the highest level of efficiency for online engineering help and troubleshooting for computer networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the staff of Progent's Technical Response Center to communicate with your company's computer system remotely without breaching network security.

Progent's powerful customer support database system includes thorough documentation of the service that Progent's customers have been provided. Progent's authorized engineers have access to the records of services delivered to every customer by every consultant. This archive of anomalies and repairs is organized as a readily retrievable support database that allows Progent's remote support engineers to communicate their experiences company-wide to make sure that the value of Progent's support grows over time. Progent's high-level certifications and close associations with key vendors including Cisco and Microsoft make available other massive technical databases and permit quick response from manufacturers' in-house engineering staff so Progent's online consulting experts can find the most efficient solutions promptly.

Online technical services available from Progent to companies in Dallas and anywhere in the state of Texas include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology used by many of the world's top corporations. Progent's ProSight series of outsourced network management services covers all key areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical files, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to provide centralized control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management processes, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that require critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so any potential issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your organization's ability either to stop or recover rapidly after a ransomware incident. Progent will work with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract IT programs. Billing rates for longer-term consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these important fields of computer technology allows customers to execute critical initiatives economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for companies who lack the money or time to assemble and manage an internal Help Desk but who require quick communication with a reliable Call Center with proficient telephone assistance plus the technical depth to escalate complex trouble tickets to advanced consultants.

    Progent's Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or revamping your current one, evaluating or modifying Call Center software to handle the unique requirements of your business, or adding occasional phone support personnel to reinforce your existing Help Desk Call Center resources to handle unusually busy events like software transitions, major updates, or installing new applications.

    Progent's Help Desk staff of veteran network experts provides your computer users in Dallas or anywhere in the state of Texas fast communication with a reliable network service group with extensive background delivering phone help and online diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center perception as a solid contributor to business efficiency, and Progent's goal is to solve instead of merely track IT problems.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Group can supply phone-based and in-depth consulting support and education in special business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for familiar Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information about Progent's expertise, programming, and education services, go to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Dallas, or anywhere in the state of Texas, remote hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to fit your environment so that your computer support is proactive rather than reactive. By uncovering possible issues before they expand into downtime, proactive monitoring can minimize disruptive and expensive service breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments that incorporate a combination of OS platforms.
How Your Dallas Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Dallas or anywhere in the state of Texas, Progent's online network support engineers are ready to deliver effective and cost-effective system support the instant your organization has to have it. More than a decade of offering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to solve IT problems quickly while avoiding the expense and lost productivity associated with on-site service calls.

Even if your Dallas organization deals with a regular independent support technician or employs a full time IT staff that can handle the majority of computer issues, Progentís Microsoft certified consultants can still offer a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to handle unexpected system emergencies or especially tough integration projects.

Benefits of Progent's IT Support for Businesses in Dallas
Progent's online IT consulting services enable your Dallas organization to enjoy the advantages of on-call, enterprise-grade IT support without the cost of managing a full-time IT organization. Your information system will derive greater business worth by becoming increasingly available, productive, and secure. Advantages to your company include:

  • Seamless virtual extension of your on-site support resources
    For most offices in Dallas or anywhere in Texas, local computer support resources, whether consisting of freelance consultants or an internal maintenance staff, can resolve typical technical problems. However, serious problems can strike when your regular support personnel are too busy or unavailable, and some problems may involve technology that is beyond the scope of your usual support people. In these instances, Progent's on-call service professionals give you a convenient, fast, and economical way to supplement your local help and to pass on useful information to improve your capability to deal with future issues locally.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller companies often depend on independent freelance service providers. While freelance consultants carry smaller internal costs than big consulting organizations and can afford to charge lower rates, they are often overbooked, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in training, the absence of backup help may force your business to wait for assistance during an IT crisis. As your company expands, system unavailability and trouble with critical applications are more costly. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers a dependable source of reserve service experts to insure your IT system stays up and running.

  • Build a Scalable Foundation for Smooth Growth
    Businesses often start with an information architecture implemented on a shoestring budget. Without a scalable infrastructure, slap-dash repairs often get piled onto a weak foundation. As a company grows, reliability and expandability problems can hinder the success of the business. Such badly designed environments require careful analysis, intelligent strategic planning, and wide technical expertise to upgrade to a network infrastructure that can deliver the solid foundation to handle critical business requirements and ease downstream expansion.

  • Work with Solution Providers Instead of Product Vendors
    Smaller companies require advice and technical education to navigate through an increasingly complex maze of product alternatives capable of accelerating business success and enhancing efficiency. Businesses do not need a network consultant who is attempting to earn a commission on a specific vendor's products. Network consulting and product selling can result in a scenario where the recommended solution is built around a predetermined technology instead of the true needs of a client. Progent avoids these conflicts by selling just services instead of products. This enables Progent to match IT consulting with the real needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical expertise, refined remote support tools, and understanding of enterprise networking allow offices to escape the limitations of excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional experience, at the front lines of IT support, performing a broad range of IT tasks for a large array of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting staff. This means that you get not only world-class technical capability, but also a support engineer with field-tested methods for using computer knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person visits by the minute. Consequently, you pay only for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for support services provided during regular business hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be tempted to permit less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent has little competition. Businesses who work with trusted independent service providers or who employ in-house IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, secure, and efficient.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock system tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can save your IT network from stressful and costly service disruptions.
How Does My Business Start Getting Online Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.















© 2002- 2019 Progent Corporation. All rights reserved.