Fast and Affordable Remote Help for Dallas Computer Networks
Fast Remote Support for Dallas NetworksFor companies in Dallas or anywhere in the state of Texas, Progent provides online support for information systems based on Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft qualified professionals have provided online support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security design and diagnostic jobs.

Progent's online technical support engineers offer exceptional value due to the fact that they possess the real-world background and have access to the sophisticated technology necessary to solve the majority of information system issues quickly. Efficient support reduces direct expenses because service calls accumulate fewer chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your location. Your organization benefits even more with indirect expenses by minimizing or eliminating system outages and associated costs resulting from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's extensive remote technical support know-how is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an option.

Progent's pricing model for remote help is designed to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you are invoiced only for the support that you actually get. In contrast to many remote service companies, Progent imposes no startup fee or minimum payments. Progent's per-minute billing unit and clean model for pricing avoid scenarios where fast fixes somehow end up as large tabs. Progent's penchant for disposing of problems quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-proven methodologies that allow the highest degree of efficiency for online consulting and troubleshooting for information systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to access your system without violating corporate security.

Progent's sophisticated service database system maintains comprehensive histories for all service that Progent's customers have been provided. Progent's authorized consultants have access to the details of assistance rendered to each Progent customer by every consultant. This database of problems and responses is structured as a readily searchable internal knowledge base that enables Progent's remote support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of certifications and close relationships with key vendors including Cisco and Microsoft make available other vast technical support knowledge bases and permit quick response from manufacturers' in-house support staff so Progent's remote consulting experts can find the best solutions promptly.

Remote support provided by Progent to businesses in Dallas and anywhere in the state of Texas include:

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology enables clients to complete major initiatives within budget and on time. Progent's project-based remote engineering solutions include:
  • Help Desk Expertise
    Progent's Help Desk support alternatives for organizations with environments that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are well suited for organizations who lack the money or time to assemble and manage an internal Help Desk Call Center but who need quick access to an efficient Call Center with professional telephone assistance plus the technical depth to escalate complex trouble tickets to high-level consultants.

    Progent's Help Desk consulting support can support you in creating an efficient new Help Desk or revamping your current organization, evaluating or enhancing Call Center software to address the unique requirements of your corporation, or adding temporary phone support personnel to supplement your existing Help Desk team during high-demand situations such as software transitions, mass updates, or rolling out new applications.

    Progent's Help Desk staff of experienced network consultants provides your computer users in Dallas or anywhere in the state of Texas immediate contact with an effective support group with years of background delivering phone help and remote repair service for networks based on Microsoft, Cisco, Mac OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center perception as a significant driver of company performance, and Progent's aim is to fix instead of simply document technical problems.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team can supply phone-based and in-depth consulting support and training in specific business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for familiar Microsoft applications such as CRM, Microsoft Project, Word, and Microsoft Excel. For more about Progent's consulting, custom programming, and training offerings, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online Network Monitoring Services
    Progent can provide companies in Dallas, or anywhere in the state of Texas, online network and server monitoring support powered by Microsoft System Center Operations Manager, configured by Progent to suit your environment so your network support is proactive rather than reactive. By exposing looming trouble spots before they evolve into downtime, proactive monitoring can minimize disruptive and costly network crises. Progent can also deploy network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft environments, or systems powered by a mix of OS platforms.
How Your Dallas Company Can Contact Progent's Online Service Experts
To contact Progent about emergency online expertise with Microsoft, Apple Mac, or Linux/UNIX networks, go to Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent. For offices and startups in Dallas or throughout the state of Texas, Progent's phone-based computer support specialists can provide expert and economical IT support the instant your business requires it. More than a decade of offering remote repair services has earned Microsoft Gold Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access technology to fix IT problems rapidly while avoiding the expense and lost productivity associated with on-premises service visits.

Even if your Dallas organization works with a local freelance consultant or maintains a full time organization that can deal with the majority of computer issues, Progentís Microsoft certified engineers can offer an easy and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to address unexpected system emergencies or particularly challenging integration projects.

Details of Progent's Remote Network Services for Dallas
Progent's phone help, remote troubleshooting, system security expertise, and network administration services offer businesses in Dallas or throughout the state of Texas the greatest leverage for your IT investment. Whether you require occasional telephone help and remote network repair or full-time Help Desk outsourcing services and network management, Progent's professionals can provide your business enterprise-level IT support while allowing you to eliminate the expense and hassle of running a large in-house IT organization. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner support company and Progent's staff size, range of technical background, refined support tools, and familiarity with corporate IT allow offices to escape the limitations of excessive dependence on smaller consulting firms, individual freelance consultants, or limited in-house resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of real-world industry background, at the forefront of IT service, performing a wide variety of technical tasks for a large array of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support staff. This ensures that you get not only expert IT capability, but also a consultant with field-tested approaches for applying computer knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site visits by the minute. As a result, you are billed only for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no startup charge and asks no monthly commitment for support services provided during normal business hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick fixes so you won't be forced to allow minor problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or small support firms who provide minimal documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports transmitted by each staff member to every customer. The practice of documenting and organizing service records allows more efficient support and avoids a variety of common problems such as when a support customer is effectively held captive to a consultant who wonít release vital service information.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to provide 24x7 remote tracking services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering potential issues before they cause lost productivity, system monitoring can save your IT network from stressful and expensive service losses.
How Does My Business Begin Getting Online Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.

© 2002- 2017 Progent Corporation. All rights reserved.