Immediate Remote Support for Dallas Networks
Fast Online Consulting for Dallas NetworksFor organizations located in Dallas or anywhere in Texas, Progent offers online help for networks based on any combination of Microsoft, Cisco, Macintosh, or Linux platforms. Progent's Microsoft certified professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking issues, plus the assistance of CISA and CISSP-accredited security consultants to help with advanced security architecture and diagnostic issues.

Progent's online support engineers provide exceptional value because they have the practical background and have access to the sophisticated technology needed to solve the majority of network issues quickly. This lowers immediate costs since service calls require fewer chargeable minutes. Online support also avoids the cost of sending a consultant to your location. Your organization benefits even more with incidental costs by reducing or avoiding network outages and related losses due to business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced online consulting expertise is particularly valuable for businesses that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing policy for online support is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are charged just for the support that you receive. Unlike typical online service firms, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and clean model for billing do away with situations where speedy. minor fixes somehow turn into large invoices. Progent's penchant for solving technical issues efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of optimized technologies and field-proven methodologies that promote the maximum degree of efficiency for online engineering help and repair for computer systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the engineers of Progent's online support team to access your company's network remotely without breaching corporate security.

Progent's sophisticated technical support reporting system includes thorough records for the support that Progent's customers have been provided. Progent's authorized engineers have access to the history of all help provided to each client by every engineer. This database of trouble tickets and resolutions is structured as an easily accessible internal knowledge base that permits Progent's online technical professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and formal partnerships with important vendors such as Cisco and Microsoft open up other extensive technical knowledge bases and permit priority access to manufacturers' in-house product engineers with the result that Progent's remote service experts can determine the best resolutions promptly.

Remote support services provided by Progent to customers in Dallas and anywhere in the state of Texas include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a line of low-cost, flat-rate managed services designed to enable small and medium-size organizations to utilize the same advanced IT solutions used by many of the world's leading corporations. The ProSight portfolio of affordable managed services for small businesses addresses all key aspects of modern networking such as email content filtering, security, disaster recovery, and infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the complete threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and debug their networking hardware like switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of critical computers that drive your information system. When ProSight Systems Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your Progent consultant so all potential issues can be resolved before they can impact productivity Find out more about ProSight Systems Watch server and desktop management services.

Special Support Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT projects. Billing rates for ongoing consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk programs for organizations with networks based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are intended for organizations who don't have the money or time to support an in-house Help Desk Call Center but who need fast response from an efficient Help Desk with proficient telephone support plus the expertise to escalate the most challenging tasks to advanced engineers.

    Progent's Help Desk consulting services can aid you in establishing an efficient new Call Center or revamping your existing organization, identifying or enhancing Call Center software to handle the particular demands of your corporation, or adding temporary phone support personnel to reinforce your internal Help Desk Call Center resources to deal with demanding situations such as software transitions, major updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of experienced information technology consultants offers your customers in Dallas or anywhere in the state of Texas rapid communication with a large technical support group with years of experience offering telephone-based consulting and online troubleshooting for IT systems powered by Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's charter is to earn the Call Center recognition as a crucial enabler of company success, and Progent's target is to solve instead of just annotate network problems.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Team can supply online and in-depth consulting support and training in special application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and education for Microsoft business applications including CRM, MS Project, Office Word, and MS Office Excel. To read more about Progent's expertise, custom programming, and training offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Dallas, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your business so that your computer maintenance is proactive and automated. By anticipating potential problems before they result in network outages, remote monitoring can avoid disruptive and costly information system crises. Progent can also deploy network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac systems, Microsoft systems, or environments powered by a variety of operating systems.
How Your Dallas Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online support with Microsoft Windows, Apple Mac, or Linux environments, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Dallas or throughout the state of Texas, Progent's online network support specialists are ready to provide expert and affordable system help whenever your organization requires it. Long experience providing online tech support has earned Microsoft Gold Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to solve network problems rapidly while eliminating the expense and lost productivity that comes with on-premises service visits.

Even if your Dallas office deals with a local freelance consultant or employs an in-house organization that know how to handle common computer issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent remote extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to solve sudden system crises or especially challenging integration problems.

Advantages of Progent's Network Help for Offices in Dallas
Progent's online IT consulting services allow your Dallas company to enjoy the advantages of timely, world-class network support without the expense of maintaining a full-time IT organization. Your information system will acquire added strategic worth by becoming more available, efficient, and protected. Advantages to your company include:

  • Convenient virtual expansion of your local support resources
    With most businesses in Dallas or anywhere in Texas, nearby computer support providers, whether made up of freelance consultants or an in-house IT staff, can solve the majority of network problems. On the other hand, IT crises might occur when your regular support personnel are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your onsite service personnel. In these situations, Progent's on-call service professionals provide an easy, fast, and budget-friendly solution to augment your local help and to transfer useful knowledge to improve your capability to deal with downstream issues in-house.

  • Reduced Dependence on Individual Service Providers
    For IT maintenance, smaller businesses often rely on individual freelance consultants. Although independent service people have less internal costs than big consulting companies and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in training, the absence of backup personnel may require your company to go without help during an emergency. As your company expands, system unavailability and trouble with vital software are more costly. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides a reliable source of backup support expertise to insure your IT system remains up and running.

  • Build a Scalable Foundation for Smooth Growth
    Companies often begin with an information architecture created on a modest budget. Lacking a scalable framework, slap-dash repairs can get thrown on top of a weak foundation. When a company grows, reliability and scalability problems can hinder the success of the organization. Such poorly designed systems need careful assessment, smart long-term planning, and broad-based technical knowledge to evolve to a network architecture that can provide the solid foundation to handle current business requirements and ease downstream expansion.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller offices need advice and technical education to navigate through an increasingly complicated array of technology alternatives available for promoting business growth and improving productivity. These companies hardly need a computer engineer who is attempting to resell a specific vendor's technology. IT consulting and product sales can lead to a scenario where the recommended solution is designed around a predetermined technology instead of the true requirements of a business. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to match IT consulting with the real needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, range of technical experience, fine tuned remote support software, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world industry experience, in the trenches of IT support, executing a broad variety of technical tasks for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support personnel. This ensures that you get not only world-class IT capability, but also a support engineer with field-tested methods for applying computer knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises help per minute. Consequently, you pay just for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no minimum fee and requires no retainer for support services provided during regular business hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast repairs so you won't be forced to allow minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces little competition. Companies who work with trusted independent service providers or who employ internal IT personnel benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, secure, and productive.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By revealing possible issues before they cause downtime, system monitoring can save your IT network from painful and costly availability disruptions.
How Does My Business Begin Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.

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