Even if your Dallas company has a local freelance support technician or maintains a full time IT staff that can deal with typical network problems, Progent’s Microsoft certified consultants provide a convenient and transparent virtual expansion of your local resources in cases when your usual service personnel either don't have the availability or the expertise to handle sudden network emergencies or particularly challenging integration projects.

Features of Progent's Remote Computer Support for Dallas
Progent's phone support, Internet-based troubleshooting, network security consulting, and system administration services offer small offices in Dallas or throughout the state of Texas the greatest leverage for your IT investment. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk Call Center services and system administration, Progent's professionals can deliver your organization enterprise-level network support while permitting you to eliminate the expense and hassle of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support program include:

• Immediate Phone Contact with Microsoft Certified Support Specialists
  Progent's team of Microsoft-certified engineers can provide fast and economical expertise to small businesses in Dallas and is also ideal for networks in more remote areas of Texas that have a limited supply of technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Gold Certified Partner consulting company, Progent has the advantage of a broad array of Microsoft support tools, technical databases, and on-going education.

• By the Minute Billing to Minimize Expenses
  Progent provides remote support on a minute-by-minute basis, so you are billed only for the support you receive. Progent asks for no minimum charge for phone support and asks for no monthly retainer. This keeps you from facing big bills for quick repairs.

• Access to Cisco Network Architecture Specialists
  As a Registered Partner for Cisco, Progent offers access to authorized professionals with expertise in planning, deploying, and managing networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, reliable, and secure infrastructure for wireline and wireless networking.

• Application Experts Group
  Progent's basic consulting offerings include system integration, MS Exchange consulting, system security design, and Help Desk outsourcing services. Progent's Experts group can provide world-class consulting expertise in critical application areas. Support available from the Application Experts Team covers:
  • Microsoft Dynamics Great Plains Support and Customization
  • Microsoft CRM Consulting
  • MS Project Training
  • Microsoft Excel Consulting
  • MS Office Consulting
  • Crystal Reports, Microsoft Office Access, and FRx Consulting
  • UNIX, Linux and Solaris Support
  • Apple Mac Support
  By providing a full service centralized source for network generalists and specialists, Progent is able to tailor timely, affordable, and comprehensive information technology solutions that meet the special needs of your company.

• Advanced Remote Connectivity Tools
  Protected remote access allows Progent's service experts to see precisely what your users see. This makes it easier to find quick fixes to problems that could otherwise demand an expensive personal service call. State-of-the-art online access tools and expert engineers together enable Progent to resolve most network problems rapidly and economically. Progent is a pioneer in offsite troubleshooting and automated system monitoring.

• Support for Mainstream VPN Products
  Progent can provide secure VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.

• 24x7 Support for High Network Availability
  For small businesses with vital applications, Progent can provide round-the-clock online technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce maximum network availability.

• Help Desk Call Center
  Progent's Help Desk Call Center programs are designed specifically for budget-conscious small offices whose workers need immediate recourse to a Help Desk Call Center with effective telephone support and full escalation capability.

Advantages of Progent's Network Help for Small Offices in Dallas
Progent's online IT consulting services allow your City# small business to enjoy the advantages of timely, world-class network support without the cost of managing an in-house IT organization. Your network will acquire added business worth by being increasingly reliable, productive, and secure. Benefits to your company include:

• Seamless virtual expansion of your local IT resources
  For most small businesses in Dallas or anywhere in Texas, local network support resources, whether consisting of outside consultants or a full-time IT staff, can deal with the majority of network problems. On the other hand, IT crises might spring up when local support personnel are too busy or unavailable, and some problems may be associated with technology that is beyond the scope of your usual service technicians. In these cases, Progent's online service professionals provide an easy, quick, and affordable solution to augment your regular resources and to transfer useful information to improve your ability to handle future problems in-house.

• Less Dependence on Freelance Consultants
  For IT maintenance, small businesses often rely on individual freelance service providers. Although independent consultants have less internal costs than larger service firms and can often charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the absence of fallback help may require your business to wait for help during an IT crisis. As your network expands, system unavailability and problems with vital software become more costly. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers an on-call source of reserve service experts to insure your IT system stays up and running.

• Create a Solid Foundation for Seamless Expansion
  Small organizations typically start with an IT architecture implemented on a modest budget. Lacking a strong framework, band-aid fixes can get thrown onto a shaky foundation. When a company grows, reliability and scalability problems can hinder the success of the business. Such poorly designed environments require proper analysis, smart strategic planning, and broad-based technical expertise to evolve to a system architecture able to provide the solid foundation to meet vital business demands and simplify downstream expansion.

• Work with Problem Solvers Rather Than Product Sellers
  Small organizations need guidance and technical education to navigate through an increasingly complex array of product alternatives capable of accelerating business success and improving efficiency. Businesses do not need a network engineer who is trying to earn a commission on a specific vendor's products. IT consulting and product selling can lead to a scenario where the proposed solution is designed around a predetermined product instead of the genuine needs of a small business. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to align IT expertise with the real needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, breadth of technical knowledge, fine tuned support software, and understanding of enterprise networking enable small offices to escape the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited internal resources.

Progent stands out by providing:

• In-depth Expertise in Microsoft's Entire Line of Servers
  Progent offers world-class expertise for Microsoft’s powerful server products with services such as Windows 2003 help, Windows Server 2000 upgrades, Microsoft Windows NT migration, Microsoft Exchange 2003 Server support, Microsoft Exchange 5.5 Server and Microsoft Exchange 2000 Server upgrades, and SQL Server consulting.

• Proven Methodology
  Progent’s staff of Microsoft and Cisco qualified experts average longer than ten years of hands-on industry experience, at the front lines of network support, performing a wide range of IT projects for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This means that you get not only world-class IT capability, but also a support engineer with proven approaches for applying computer knowledge to fix actual IT problems quickly.

• Value Pricing
  Progent's pricing policy is to charge for remote service and in-person help per minute. Consequently, you owe only for received services. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no startup fee and requires no retainer. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity avoids large bills for fast fixes so you won't be forced to allow less critical problems to stay unaddressed.

• Full Documentation of IT Services
  Progent has created a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who offer scant documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by each consultant to every client. The discipline of documenting and organizing support records allows more efficient support and avoids a variety of common problems such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.

• Information Transfer
  Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent has few competitors. Businesses who utilize familiar independent service providers or who employ internal support personnel benefit when Progent passes on information about new technology and tested methodologies to make their networks more reliable, protected, and productive.

• Automated Network Monitoring with Microsoft Operations Manager
  Progent is one of the only IT service firms to offer round-the-clock network monitoring services based on Microsoft Operations Manager. MOM causes your computer support to be anticipatory instead of reactive. By revealing potential problems before they cause downtime, system monitoring can keep your information network from painful and expensive availability losses.

How Does Our Company Begin Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for IT support, go to Immediate Emergency Support.