Fast and Affordable Remote Support for Dallas Computer Systems
Urgent Online Consulting for Dallas NetworksFor companies in Dallas or anywhere in the state of Texas, Progent offers remote support for information systems based on Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft qualified engineers have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to help with challenging networking problems, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security architecture and troubleshooting issues.

Progent's online technical support engineers provide exceptional leverage due to the fact that they have the real-world experience and have access to the sophisticated technology needed to solve most information system problems rapidly. This reduces immediate expenses since service calls require minimal billable minutes. Online support also avoids the expense of sending a consultant to your office. Your organization benefits even more in indirect expenses by minimizing or eliminating network downtime and related losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's extensive remote consulting expertise is particularly important for businesses that depend on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's billing model for remote support is structured to leverage your network support investment. Progent charges per minute for phone consulting, so you are billed just for the services that you actually get. Unlike many remote support firms, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and clean model for pricing do away with situations where quick solutions somehow turn into substantial invoices. Progent's penchant for disposing of technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of customized tools and field-proven processes which permit the maximum degree of effectiveness for remote help and troubleshooting for information systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's Technical Response Center to communicate with your company's network without violating network security.

Progent's advanced technical support database application maintains thorough records for all support that Progent's customers have been provided. Progent's staff consultants have access to the details of all help rendered to each Progent client by every consultant. This history of problems and solutions is structured as a readily exploitable proprietary database that permits Progent's remote technical engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's high-level certifications and close associations with key industry leaders including Cisco and Microsoft make available other vast technical support databases and permit quick response from manufacturers' internal support staff so Progent's remote service experts can come up with optimal resolutions in the least time.

Remote support services available from Progent to businesses in Dallas and throughout the state of Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price services intended to allow small and mid-size businesses to utilize the same cutting-edge technology used by many of the industry's leading enterprises. Progent's ProSight line of network monitoring and management services addresses all critical facets of information technology including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat progression including filtering, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with government and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and enables fast restoration of critical files, apps and VMs that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized control and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that require important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so all looming issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness either to block or recover rapidly after a ransomware attack. Progent will consult with you directly to collect information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special IT programs. Billing rates for longer-term development or consulting projects are set according to the level of expertise of the consultants required. Progent's background in these important areas of information technology allows clients to complete critical projects economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk programs for businesses with environments that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who don't have the budget to create an in-house Help Desk but who require quick access to a dependable Help Desk with professional phone assistance as well as the technical depth to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is intended for larger companies and operates as a transparent reinforcement of your existing Call Center organization. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to handle complex network issues, or be ready in those circumstances when your regular support engineers are swamped.

    Progent's Help Desk team of experienced information technology professionals offers your customers in Dallas or anywhere in the state of Texas fast access to an efficient support resource with years of background offering phone help and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a major enabler of company efficiency, and Progent's aim is to resolve rather than merely document network issues.

  • Business Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts Team can supply remote and in-depth consulting expertise and education in special application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for familiar Microsoft business applications such as CRM, Project, MS Office Word, and Office Excel. To learn additional information on Progent's consulting, custom development, and training services, visit Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver businesses in Dallas, or anywhere in the state of Texas, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can tune SCOM to suit your business so that your network maintenance is proactive rather than reactive. By uncovering possible issues before they evolve into full-scale emergencies, proactive monitoring can avoid inconvenient and expensive service failures. Progent can also provide help with network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple Mac networks, Microsoft systems, or environments that support a combination of platforms.
How Your Dallas Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote support with Microsoft, Apple Mac, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and startups in Dallas or throughout the state of Texas, Progent's online computer support engineers are ready to deliver expert and economical system help whenever your organization has to have it. Long experience offering online repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to fix computer problems quickly while eliminating the expense and lost time that comes with on-premises service visits.

Even if your Dallas office relies on a local independent support technician or maintains an in-house organization that can deal with day-to-day network problems, Progentís Microsoft certified consultants can provide a convenient and transparent remote expansion of your local resources in cases when your regular service personnel either lack the time or the experience to deal with unexpected system crises or particularly complex integration projects.

Advantages of Progent's Network Help for Organizations in Dallas
Progent's remote technical help services enable your Dallas business to have the benefits of on-call, world-class network support without the expense of maintaining a full-time IT organization. Your information system will acquire added business worth by becoming increasingly reliable, efficient, and protected. Benefits to your business include:

  • Seamless remote expansion of your local IT resources
    With most organizations in Dallas and throughout Texas, nearby network support providers, whether represented by independent consultants or an internal IT staff, can deal with typical network problems. However, major troubles might strike when your regular support personnel are overstretched or unavailable, and some problems may stem from IT products that is beyond the scope of your local support people. In these situations, Progent's on-call service professionals provide an easy, fast, and affordable way to supplement your regular resources and to pass on useful knowledge to increase your capability to deal with downstream issues locally.

  • Reduced Reliance on Individual Service Providers
    For IT maintenance, smaller offices often rely on individual freelance consultants. While independent service people carry less overhead than larger support organizations and can afford to charge lower rates, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another customer, sick, on a trip, or in training, the lack of reserve help may force your business to go without assistance during an IT crisis. As your business expands, network unavailability and trouble with vital applications become more costly. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a ready source of reserve support expertise to insure your IT system is always up and running.

  • Build a Scalable Basis for Seamless Expansion
    Companies typically start with an information architecture implemented on a modest budget. Lacking a scalable infrastructure, band-aid repairs can get thrown onto a weak foundation. As a company grows, reliability and scalability problems can impede the success of the business. Such badly built environments require proper analysis, intelligent long-term planning, and extensive IT knowledge to evolve to a system architecture that can offer the solid foundation to meet current business demands and ease future growth.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller organizations require advice and technical training to negotiate an ever more complicated maze of technology alternatives available for promoting business success and improving efficiency. Businesses do not need a computer engineer who is trying to earn a commission on a certain vendor's products. Network consulting and product sales can result in a scenario where the proposed solution is designed around a profitable product instead of the true requirements of a client. Progent avoids these dilemmas by selling just services instead of products. This allows Progent to match technical consulting with the real interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical knowledge, fine tuned support tools, and understanding of enterprise networking enable offices to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of hands-on professional background, in the trenches of network service, performing a wide variety of technical tasks for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting team. This means that you get not just expert technical help, but also a consultant with proven approaches for using technical knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site help by the minute. Consequently, you owe just for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for services delivered during regular working hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast fixes so you won't be forced to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Companies who work with familiar freelance service providers or who maintain in-house IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more reliable, secure, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock system monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By anticipating potential issues before they cause lost productivity, system monitoring can keep your information network from stressful and expensive service losses.
How Does My Business Start Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.















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