Immediate Online Technical Support for Dallas IT Networks
Fast Remote Technical Support for Dallas NetworksFor businesses located in Dallas or anywhere in Texas, Progent provides remote help for networks based on any mix of Microsoft, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking issues, as well as the services of CISA and CISSP-accredited security consultants to handle high-level security design and troubleshooting issues.

Progent's online technical support engineers offer exceptional value because they have the real-world experience and are equipped with the sophisticated tools necessary to solve most network problems rapidly. Efficient support reduces direct expenses since solutions require minimal billable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization benefits additionally in indirect costs by minimizing or eliminating network outages and related losses due to business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's advanced online consulting experience is particularly important for businesses that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's pricing model for online support is designed to stretch your network support investment. Progent bills per minute for phone consulting, so you owe only for the support that you actually get. In contrast to many online service companies, Progent requires no startup surcharge or minimum fees. Progent's one-minute billing unit and simple policy for billing do away with situations where speedy. minor repairs somehow turn into large invoices. Progent's skill at disposing of problems quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a set of optimized technologies and proven methodologies that promote the highest level of efficiency for online technical support and troubleshooting for IT networks of any size. Progent provides safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's Technical Response Center to link to your company's system without violating system security.

Progent's sophisticated service database system keeps detailed documentation of all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of services delivered to every Progent client by every Progent engineer. This database of trouble tickets and responses is stored as a conveniently retrievable support knowledge base that permits Progent's remote support engineers to share their knowledge company-wide to ensure that the quality of Progent's support services improves over time. Progent's high-level certifications and formal partnerships with key technology companies such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow fast access to vendors' in-house product engineers with the result that Progent's online consulting specialists can determine optimal solutions quickly.

Online support available from Progent to businesses in Dallas and throughout the state of Texas include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services intended to enable small and mid-size organizations to utilize the same best-of-breed technology used by many of the world's top corporations. The ProSight suite of network monitoring and management services addresses all key facets of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical files, apps and virtual machines that have become lost or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so any looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Special Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology projects. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology enables customers to execute major projects within budget and on time. Progent's special remote engineering services include:

  • Help Desk Support
    Progent's Call Center support programs for organizations with networks based on Microsoft, Cisco, Apple Mac, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who lack the money or time to build and maintain an in-house Call Center but who require quick response from an effective Help Desk Call Center with proficient phone assistance as well as the ability to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Help Desk Call Center consulting services can guide you in creating an efficient new Help Desk Call Center or revamping your existing organization, evaluating or customizing Call Center software to meet the unique requirements of your business, or adding temporary phone support personnel to work with your internal Help Desk Call Center team during high-demand events like software transitions, mass updates, or installing new business software.

    Progent's Call Center staff of seasoned network consultants gives your workers in Dallas or anywhere in the state of Texas quick communication with an efficient technical support group with substantial experience providing telephone-based support and online repair service for computer environments that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center recognition as a significant contributor to company efficiency, and Progent's aim is to fix rather than merely document network issues.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team offers phone-based professional engineering expertise and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, customization, and training for popular Microsoft business applications including Microsoft CRM, Project, Office Word, and MS Excel. To find out more about Progent's expertise, customization, and training services, see Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Dallas, or anywhere in the state of Texas, remote hybrid network monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so your IT support is proactive rather than reactive. By spotting possible problems before they grow into full-scale emergencies, proactive monitoring can ward off inconvenient and expensive network breakdowns. Progent can also use network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Mac OS X systems, Microsoft networks, or networks that support a combination of OS platforms.
How Your Dallas Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, Mac OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Dallas or anywhere in the state of Texas, Progent's online network support specialists are ready to provide effective and affordable system help the instant your company requires it. Long experience providing online tech support has earned Microsoft Gold status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to fix network problems rapidly while avoiding the cost and lost time associated with on-site support visits.

Even if your Dallas business has a regular independent consultant or maintains an in-house IT staff that can handle common network problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to fix sudden network crises or particularly challenging integration problems.

Details of Progent's Online Computer Support for Dallas
Progent's online support, Internet-based troubleshooting, system security consulting, and system administration services offer companies in Dallas or anywhere in the state of Texas unparalleled leverage for your support budget. Whether you need one-time phone help and Internet-based network repair or ongoing Help Desk outsourcing services and network administration, Progent's experts can provide your company enterprise-level network support while allowing you to eliminate the expense and hassle of maintaining a large internal IT staff. Highlights of Progent's online help services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's staff size, depth of IT expertise, fine tuned remote support tools, and understanding of enterprise networking allow companies to escape the limitations associated with excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of real-world professional experience, in the trenches of IT service, executing a wide range of IT tasks for an extensive array of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting personnel. This ensures that you get not only expert technical help, but also a consultant with proven approaches for using technical knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises help by the minute. Consequently, you are invoiced just for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and asks no retainer for services provided during regular business hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you won't be forced to permit minor problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or local support firms who provide scant documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by every staff member to every customer. The practice of documenting and organizing service records results in more efficient support and eliminates a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to release vital service information.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few support firms to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can save your information network from painful and costly service losses.
How Does My Business Begin Getting Remote Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.















© 2002- 2018 Progent Corporation. All rights reserved.