Fast and Affordable Remote Troubleshooting for Dallas Information Networks
Urgent Online Help for Dallas SystemsFor businesses located in Dallas or anywhere in the state of Texas, Progent provides remote technical support for computer systems powered by Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered online support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle challenging networking issues, plus the services of CISSP and CISM-accredited security engineers to handle advanced security design and troubleshooting issues.

Progent's online technical support experts offer exceptional value due to the fact that they possess the practical background and are equipped with the advanced tools needed to solve most information system problems rapidly. This reduces direct expenses because solutions require minimal chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your site. Your organization saves additionally with indirect costs by reducing or avoiding network outages and associated losses due to business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's advanced remote consulting know-how is particularly helpful in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's billing policy for online support is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the support that you actually get. Unlike many online support organizations, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing eliminate situations where fast repairs somehow turn into large tabs. Progent's skill at disposing of problems quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized technologies and field-tested methodologies which ensure the highest degree of efficiency for remote engineering help and repair for IT systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's Technical Response Center to interface to your computer system without violating network security.

Progent's proven service database application includes thorough records of all support that Progent's clients have been provided. Progent's team consultants have the benefit of the details of assistance delivered to each Progent client by every consultant. This database of problems and resolutions is structured as a quickly retrievable internal knowledge base that permits Progent's online technical experts to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves over time. Progent's extensive list of certifications and formal partnerships with important vendors including Cisco and Microsoft open up additional vast technical support databases and permit priority access to manufacturers' in-house product engineers with the result that Progent's remote service experts can arrive at optimal solutions in the least time.

Remote support services available from Progent to businesses in Dallas and throughout the state of Texas include:

Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT programs. Billing charges for longer-term development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting services include:
  • Help Desk Call Center Support
    Progent's Call Center programs for companies with environments that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are well suited for organizations who don't have the budget to create an internal Help Desk Call Center but who require quick communication with a reliable Call Center with proficient phone assistance plus the expertise to escalate complex problems to advanced consultants.

    Progent's Help Desk Call Center consulting support can guide you in creating an effective new Call Center or enhancing your existing organization, evaluating or modifying Help Desk software to meet the unique needs of your company, or providing temporary online staff to supplement your existing Help Desk Call Center group to handle unusually busy situations such as software transitions, major upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of veteran information technology professionals offers your workers in Dallas or anywhere in the state of Texas immediate contact with an effective technical support resource with substantial experience offering phone help and online diagnostics for networks that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center perception as a significant enabler of company performance, and Progent's policy is to fix instead of just annotate technical problems.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Experts Team can supply remote and in-depth consulting expertise and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for Microsoft applications such as CRM, Microsoft Office Project, Office Word, and Microsoft Excel. For additional information about Progent's expertise, customization, and training offerings, go to Progent's Business Application Experts Team.

  • ProSight DPS Managed Backup
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and allows rapid restoration of critical files, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like IPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center 2016, extend or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Dallas, or anywhere in the state of Texas, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to suit your environment so that your network support is proactive and automated. By anticipating potential issues before they grow into crashes, system monitoring can avoid inconvenient and expensive network breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows networks, or systems that incorporate multiple platforms.
How Your Dallas Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based help with Microsoft Windows, Apple Mac, or Linux networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent. For offices and startups in Dallas or throughout the state of Texas, Progent's phone-based computer support specialists are ready to deliver professional and affordable IT support the instant your business has to have it. More than 15 years of delivering online tech support has earned Microsoft Gold Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine online connectivity technology to repair IT problems rapidly while avoiding the cost and lost time that comes with on-site support calls.

Even if your Dallas organization relies on a local freelance consultant or maintains an in-house IT staff that know how to handle day-to-day computer issues, Progentís Microsoft certified consultants are available to provide an easy and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the availability or the experience to fix unexpected system emergencies or especially complicated integration problems.

Advantages of Progent's Network Help for Businesses in Dallas
Progent's online support services enable your Dallas business to enjoy the advantages of timely, expert network support without the cost of maintaining an in-house IT organization. Your network will acquire added strategic worth by becoming increasingly reliable, efficient, and protected. Advantages to your business include:

  • Convenient remote expansion of your on-site IT resources
    For most businesses in Dallas or anywhere in Texas, local computer service resources, whether consisting of freelance consultants or an in-house IT staff, can solve the majority of technical issues. On the other hand, major troubles sometimes spring up when your regular support personnel are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your onsite support personnel. In these cases, Progent's on-call service specialists provide an easy, fast, and affordable way to augment your regular help and to convey valuable information to increase your ability to resolve downstream issues locally.

  • Less Reliance on Individual Service Providers
    For IT support, smaller organizations often rely on independent freelance consultants. Although freelance service people have less internal costs than big service firms and can often charge lower rates, they are often stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the lack of fallback personnel may force your business to wait for help during an IT crisis. As your network expands, system unavailability and trouble with critical software are more costly. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of reserve service expertise to make sure your IT system is always up and running.

  • Create a Solid Basis for Seamless Expansion
    Businesses often start with an information architecture implemented on a shoestring budget. Without a strong framework, band-aid fixes often get piled on top of a shaky foundation. As a network grows, stability and expandability issues can hinder the productivity of the organization. These badly designed systems need careful assessment, intelligent strategic planning, and broad-based IT expertise to evolve to a network architecture that can provide the stable foundation to meet current business requirements and simplify future growth.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller organizations require guidance and technical training to negotiate an ever more complex array of technology options available for accelerating business growth and improving productivity. These companies do not need a network consultant who is motivated to sell a certain vendor's products. Network consulting and product selling can lead to a scenario where the recommended solution is designed around a profitable product instead of the genuine needs of a client. Progent avoids these conflicts by offering just services instead of products. This enables Progent to align IT expertise with the best interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, range of IT expertise, refined support tools, and understanding of enterprise networking allow businesses to avoid the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of hands-on professional background, in the trenches of network support, executing a wide variety of technical projects for a large mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This means that you get not only expert IT skills, but also a support engineer with field-tested approaches for using technical knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises help by the minute. Consequently, you pay only for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no monthly commitment for services delivered during regular business hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for fast repairs so you will not be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent has little competition. Businesses who utilize familiar freelance consultants or who maintain internal IT staffs benefit when Progent transfers information about new technology and proven processes to make their IT environments more robust, secure, and efficient.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock remote tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By anticipating possible issues before they result in downtime, network monitoring can save your information network from stressful and expensive availability losses.
How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.

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