Professional Remote Service for Daly City, California Small Business Computers from World-class Engineers
Small companies have traditionally been overlooked by major network support firms. Many small businesses permit themselves to become overly dependent on individual engineers or small support organizations who lack the size or comprehensive skill sets to respond promptly or efficiently to network crises. Other small companies turn to mass-market service providers staffed with personnel taught to provide by-the-numbers fixes for ordinary problems but who do not have the experience and versatility to deal with the diversity of configurations and lack of standards typical of small business IT networks.

Progent's time-tested approach to providing affordable and effective technical service to small businesses has made Progent one of the premiere Microsoft-certified IT service organizations in the country. Progent has delivered online help to businesses in every state in the country (refer to Progent's client testimonials).

For mid-size and large companies, Progent offers co-sourcing and project management services to add to the subject matter expertise of your in-house network service personnel. Co-sourcing can save money and minimize technical risks for major projects such as application design and development, disaster recovery planning and testing, security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer the services of accredited consultants to assist your company to plan and execute a sensible cloud computing strategy.

Key Products and Technologies Serviced by Progent's Consultants for Business Networks in Daly City, California
Progent's nationwide group of world-class experts provides assistance for virtually all facets of information technology found in organizations of any size. Areas supported by Progent in and around Daly City include:

Service Delivery Alternatives Available for Daly City, California Businesses
Progent has a selection of alternatives for providing small businesses with affordable computer services for troubleshooting, system architecture, hosting, and network management. Progent's model for delivering IT support services is built on the Help Desk structure familiar to big IT support organizations. Progent's Helpdesk Service Model ensures rapid response, comprehensive activity records, dependable follow-up, and tight cost control for a range of IT support delivery options that include online troubleshooting, on-premises help, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can help customers to analyze and repair hardware and software problems without the expense or time loss of on-premises service visits. The background of Progent's IT engineers allows them to handle the majority of network issues rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible signup process for new clients to address emergency network problems and Progent charges by the minute with no startup fees or time minimums, so you pay only for the help you get. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Find out additional information concerning Progent's remote computer support expertise.

  • Onsite Support
    Progent provides on-site technical support for signed-up clients in larger cities in the United States. Progent's on-site service personnel can operate in tandem with Progent's online service engineers to give small companies the best of both worlds: onsite service professionals when you need them plus the on-line expertise of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The wait time for in-person service visits is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent customer for on-premises service. Find out more about how and why to register for Progent's onsite computer support services.

  • Phone Support
    Progent's Help Desk Services are intended for small and midsize companies who need prompt and reliable access to a professional Help Desk with efficient telephone support, online repair capability, and sufficient technical strength for full escalation. Since small and midsize businesses typically are constrained by tight IT budgets and can provide scant management attention for dealing with network support, Progent's Helpdesk Services can be the most cost-effective option to make sure that small business computer systems stay productive. Learn more concerning Progent's Helpdesk services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses affordable access to enterprise-class consultants who can provide help with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network protection consulting, non-stop it system engineering, virtual server strategies, plus configuration, programming and training for business applications including accounting, ERP and MRP, business analytics, CRM, and office productivity suites. Progent can provide assistance with short-term projects such as office relocations and major software upgrades, longer term initiatives like management analytics application programming and customization, relational database application development and DBA services, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and system management, or urgent response such as disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for vital business applications like Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with higher levels of reliability, protection, and performance than is feasible using the class of in-house data center that is practical for most small and midsize organizations. Because Progent utilizes the same facilities that host the equipment of some of the world's biggest IT organizations, Progent can save you the cost of creating and managing the systems required for world-class environmental control, power backup, and redundant Internet connectivity. For managed application servers, Progent can also ensure that upgrades and service packs stay current, security and efficiency is continually tracked, and systems and data files are consistently archived and ready for full and rapid restoration. Learn additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small organization's servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is in addition easy for clients to transfer to a different service provider or to move internally if your business situation calls for it. Progent's Private Cloud hosting is founded on proven virtual server techniques that permit companies with multi-vendor networks to benefit significantly on the expense of capital equipment, system maintenance, and IT administration while achieving world-class dependability and an unparalleled degree of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed package, can support the mixed- OS and loosely standardized environments typical of small businesses, and keeps ownership of the software licenses in the customer's hands so that migrating to a different virtualized host is fast, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide advanced online support to help companies of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine local resources along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 integration with on-premises Exchange, Azure design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's affordable ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the entire malware attack progression including blocking, detection, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security companies to deliver web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so any potential issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability to stop or recover rapidly after a ransomware incident. Progent will consult with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity programs important to the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly sophisticated array of network products including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's CISSP-qualified security experts, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance professionals offer a business-wide view of network protection and can assist with complex security projects like SIEM solutions to help enterprises comply with business guidelines and government regulations for IT information protection and incident reporting.

The breadth and size of Progent's consulting staff bring a unique set of advantages to companies wishing to increase the business value of their IT system within a reasonable budget. These advantages include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of real-world industry background, at the front lines of IT support, executing a wide range of IT projects for an extensive mix of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support staff. This ensures that you get not just world-class IT skills, but also a support engineer with proven methods for solving real-world network problems efficiently. Find out more concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for remote service and on-site help by the minute. As a result, you are invoiced just for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no retainer for services delivered during regular working hours. Many support firms demand large minimum payments or bill in increments of a quarter hour or longer. Progent's small billing granularity eliminates major bills for fast solutions. An additional advantage of granular pricing is that clients will not be tempted to permit incipient problems to stay unaddressed until they become big ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Services
    Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small service firms who offer scant documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support reports given by every consultant to every customer. The discipline of documenting and archiving support activity allows more effective service and avoids a variety of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom. Learn more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Small companies who utilize freelance service providers or who maintain internal support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, protected, and efficient. Learn more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Daly City, California business wants to contact Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Help
For immediate remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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