Immediate, Affordable Remote Computer Help for Davis, California Small Companies
For more than twenty years, Progent has specialized in delivering enterprise-class network support to clients who have small-business budgets. Progent has developed a powerful service system that features a streamlined, seamless virtual office infrastructure, sophisticated online repair tools, a substantial pool of engineers accredited in a broad array of IT disciplines, a Call Center service model that promotes responsiveness and ensures follow-through, a global group of remote troubleshooting professionals, on-site service options for the majority of most zip codes in the U.S., and a corporate culture focused on resolving technical problems in the least time and at the lowest cost to customers.

For medium-size and enterprise businesses, Progent offers co-sourcing support to add to the skills of your in-house IT service group. This can cut costs and help meet schedules for major IT initiatives like application development, disaster recover/business continuity preparedness, security evaluations, office consolidations, or software migrations and upgrades.

Progent can also offer the services of accredited experts to assist your company to plan and execute your cloud computing strategy.

Main Products and Technologies Supported by Progent for Davis, California Businesses
A Microsoft Certified Gold Partner computer support firm with a world-class team of Cisco certified CCIE network consultants and Apple Computer accredited engineers, Progent provides urgent troubleshooting and low-cost remote consulting to Davis, CA small businesses for a broad array of information technologies including:

Service Delivery Options for Davis, California Businesses
Progent has a variety of options for providing small and midsize companies with affordable IT services for technical support, system architecture, hosting services, and network management. Progent's paradigm for delivering computer support services is built on the Help Desk structure common to larger IT organizations. Progent's Help Desk Call Center Support Model promotes rapid response, thorough service records, dependable follow-through, and strict expense control for an array of IT support delivery alternatives that include remote repairs, onsite help, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified service professionals can assist clients to troubleshoot and repair network problems without the expense or delay of in-person service calls. The background of Progent's IT consultants makes it possible to handle most network problems quickly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible registration process for first-time clients to accommodate emergency network problems and Progent charges by the minute with no startup fees or minimums, so you pay only for the assistance you receive. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Find out additional details about Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent provides onsite computer assistance for registered clients in major metropolitan areas in the United States. Progent's on-site service personnel can work in conjunction with Progent's remote support experts to deliver small and midsize businesses the optimal solution: hands-on service technicians when you need them as well as the on-line expertise of Progent's seasoned team of network consultants, security professionals, and business software programmers. The response time for in-person service visits is typically less than one business day. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises service. Find out more about how to register for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are intended for small and midsize businesses who need fast and dependable support from a professional Help Desk Call Center with effective phone support, remote repair capability, and enough technical strength for all needed escalation. Because small and midsize businesses usually have limited information technology funds and can provide scant management attention for dealing with network support, Progent's Help Desk Call Center Outsourcing Services could be the most efficient way to ensure that business information systems are always up and running. Read more about Progent's Helpdesk services.

  • Consulting Services
    Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can deliver help with critical technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network security engineering, non-stop network consulting, virtualization strategies, plus configuration, programming and training for business applications such as financials, ERP, management reporting, sales automation, and productivity packages. Progent can help with short-term projects such as office relocations and massive system upgrades, longer term projects such as business reporting application development and support, database application programming and administration support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and network administration, or emergency response like data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications like Microsoft Exchange Server and Microsoft SQL to provide small and midsize businesses with higher levels of reliability, protection, and recoverability than is feasible with the type of in-house data center that is achievable for the majority of small and midsize businesses. Because Progent utilizes the same facilities that support the gear of many of the planet's biggest information technology companies, Progent can eliminate the cost of building and managing the infrastructure needed for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also make sure that patches and revisions stay updated, protection and efficiency is continually monitored, and systems are consistently archived and available for complete and rapid recovery. Find out more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for all of a small or midsize company's production servers in a setting that not only provides the highest degree of dependability and expandability but that is in addition easy for clients to transfer to another service firm or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting is based on proven virtual server techniques that permit businesses with mixed networks to benefit dramatically on the expense of hardware, system support, and network administration while achieving world-class availability and an unparalleled level of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered service, can handle the multi- platform and loosely standardized environments common with smaller businesses, and keeps control of the licenses in the customer's possession so that moving to a new virtual system is quick, safe, and affordable. This avoids ending up a captive to a specific hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert remote support services to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Information Assurance
Progent offers a portfolio of low-cost, fixed-price monthly services intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security companies to provide web-based management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the complete threat lifecycle including protection, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements like IPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data. Learn more about ProSight DPS managed cloud backup and recovery.

Unique Advantages of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and productivity programs important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an increasingly complex array of network products such as firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals offer a company-wide perspective on network security and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory requirements for network information protection and reporting.

The scope and depth of Progent's engineering team offer a unique array of benefits to organizations wishing to increase the business value of their IT network within a realistic budget. These advantages include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of real-world industry experience, at the front lines of network support, performing a broad variety of IT tasks for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support staff. This means that you get not only world-class technical capability, but also a consultant with proven approaches for fixing real-world network problems rapidly. Find out additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to charge for phone service and on-site help by the minute. As a result, you are invoiced only for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services delivered during regular working hours. Many support organizations demand large minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with major bills for fast solutions. Another advantage of granular billing is that customers will not be tempted to allow incipient issues to stay unaddressed until they become big ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or small service organizations who provide minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation given by every consultant to each client. The practice of detailing and organizing service records allows more effective service and avoids a variety of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their scope, Progent can focus on providing high-value skills where Progent faces little competition. Small companies who work with freelance service providers or who maintain internal IT staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and productive. Learn additional information concerning Progent's knowledge transfer services.

Contact Progent
In case your Davis, California company needs to get in touch with Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Help
For immediate online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2017 Progent Corporation. All rights reserved.