Fast, Low-cost Remote Computer Network Troubleshooting for Davis, California Small Companies
For over two decades, Progent has specialized in providing enterprise-class computer support to customers who have small-company IT budgets. Progent has built a powerful service solution that features a cost-effective, tightly connected virtual office infrastructure, custom remote troubleshooting technology, a large pool of consultants accredited in a wide range of technical practice areas, a Call Center operational structure that maximizes efficiency and guarantees follow-through, a global group of on-line support professionals, on-site support options for the majority of most zip codes in the U.S., and a corporate culture committed to resolving technical issues in the shortest time and at the lowest cost to customers.

For medium-size and enterprise businesses, Progent can provide co-sourcing services to supplement the subject matter expertise of your in-house IT service personnel. This can cut costs and help meet schedules for big IT initiatives such as application programming, business continuity planning and testing, security audits, merging datacenters, or technology migrations.

Progent can in addition provide access to certified consultants to help your company to design and execute your cloud computing strategy.

Core Practice Areas Supported by Progent for Businesses in Davis, California
Progent provides the support of certified experts for all aspects of information technology deployed in small and midsize organizations. Technologies supported by Progent include:

Service Delivery Options Available for Davis, California Companies
Progent has a variety of options for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's paradigm for delivering computer support services is built on the Help Desk Call Center structure familiar to big IT support groups. Progent's Help Desk Support Mechanism promotes fast response, comprehensive activity records, reliable follow-through, and strict expense control across a range of network support delivery options that include online troubleshooting, onsite help, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and scheduled online support for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's certified support experts can assist clients to analyze and fix network issues without the expense or time loss of travel for onsite support visits. The background of Progent's network engineers allows them to resolve the majority of network issues quickly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-accessible registration procedure for first-time clients to address urgent network problems and Progent charges per minute with zero startup fees or time minimums, so you pay only for the assistance you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Learn additional information concerning Progent's online computer troubleshooting expertise.

  • On-site Service
    Progent offers on-site computer support for registered customers in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in tandem with Progent's online support engineers to give small companies the ideal combination: on-premises support technicians when you need them as well as the on-line expertise of Progent's worldwide team of IT consultants, security professionals, and business application developers. The wait time for on-site service calls is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for onsite support. Find out more details about how to sign up for Progent's onsite network service.

  • Help Desk
    Progent's Helpdesk Services are intended for small and midsize businesses and local governments who need prompt and dependable support from a professional Help Desk with effective telephone support, remote troubleshooting tools, and enough technical strength for all needed problem escalation. Because smaller businesses usually have tight information technology funds and can provide little executive bandwidth for handling IT support, Progent's Help Desk Call Center Outsourcing Services could be the most efficient option to ensure that business information systems are always up and running. Learn more details about Progent's Help Desk Call Center services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly availability of enterprise-class consultants who can deliver assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, network protection engineering, fault tolerant it system design, virtualization solutions, plus configuration, customization and training for business applications such as financials, ERP and MRP, business analytics, sales automation, and office productivity suites. Progent can provide assistance with short-term projects including site moves and massive system migrations, extended initiatives like management analytics software development and customization, database application programming and DBA support, and web development, continuing services such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or urgent services like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for key applications such as Exchange Server and SQL Server to provide small businesses with higher degrees of availability, security, and performance than is possible using the type of internal data center that is realistically affordable for most small and midsize businesses. Since Progent utilizes the same facilities that host the gear of some of the planet's largest IT companies, Progent can save you the expense of building and managing the systems required for world-class environmental control, power failover, and uninterruptible Internet access. For managed applications, Progent can also ensure that patches and service packs remain current, protection and efficiency is constantly monitored, and systems are consistently backed up and ready for complete and rapid restoration. Learn additional information concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small or midsize organization's production servers in an environment that not only provides the highest level of dependability and scalability but that is also convenient for clients to transfer to a different support provider or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that permit businesses with mixed environments to save significantly on the costs of capital equipment, infrastructure maintenance, and network management while achieving world-class availability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered service, can handle the multi- platform and loosely standardized environments common with smaller businesses, and keeps ownership of the licenses in the client's possession so that migrating to a different virtual host is fast, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide advanced remote consulting to help businesses of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that combine physical resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight series of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the entire threat progression including protection, identification, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability to stop or recover quickly after a ransomware attack. Progent will work with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup environment that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity programs important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly complex array of network technologies such as firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's CISSP-qualified security consultants, CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance experts can provide a company-wide perspective on network protection and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and statutory requirements for IT data protection and reporting.

The breadth and size of Progent's engineering team bring a powerful set of benefits to organizations trying to maximize the business value of their IT network within a reasonable budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional background, at the front lines of IT service, executing a broad range of technical projects for an extensive array of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This guarantees that you get not only world-class technical skills, but also a support engineer with proven approaches for fixing real-world network problems rapidly. Read more details concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to bill for phone service and on-premises help by the minute. As a result, you pay only for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for support services provided during regular business hours. Many support organizations impose substantial minimum fees or bill in increments of a quarter hour or more. Progent's small billing granularity does away with major invoices for quick solutions. An additional benefit of by-the-minute invoicing is that clients are not inclined to allow incipient problems to fester until they grow into major ones. Learn more concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Support
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or small service firms who provide scant documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports given by each consultant to every customer. The discipline of detailing and archiving support records allows more efficient support and eliminates a variety of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom. Learn more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their scope, Progent can focus on providing high-value services where Progent faces little competition. Small businesses who utilize independent service providers or who maintain internal IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, secure, and productive. Find out more concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Davis, California company needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Help
For fast remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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