Davis, CA Remote Support from Certified Computer Network Troubleshooting Professionals
Progent's computer network technical support services can deliver your Davis, CA company budget-friendly and reliable access to enterprise-class computer engineers. By providing IT consulting service when you require it, offering specialized expertise for critical technologies, delivering value-added services such as 24x7 network monitoring, and invoicing only for support you use, Progent offers your Davis, California business an economical alternative for maximizing the business value of small-scale business information systems. Whether you maintain a local datacenter, connect to cloud infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses and local governments to build and support a reliable and secure information system and to benefit from quick availability of the experienced help typically restricted to corporations who can maintain a large internal IT staff.

For larger companies, Progent can provide co-sourcing and project management services to reinforce the technical skills of your internal network service staff. This can reduce expenses and minimize technical risks for big IT initiatives like application development, disaster recovery preparedness, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide access to accredited consultants to assist your company to design and implement a sensible cloud computing strategy.

Key IT Areas Supported by Progent for Businesses in Davis, California
Progent's group of world-class consultants provides help for all facets of information systems used by businesses of all sizes. Practice areas served by Progent in Davis include:

Service Delivery Alternatives Available for Davis, California Businesses
Progent offers a selection of options for providing small and midsize companies with affordable IT services for troubleshooting, system architecture, hosting, and network management. Progent's paradigm for providing network support services is built on the Call Center structure common to big IT support organizations. Progent's Helpdesk Support Mechanism promotes rapid response, comprehensive service records, reliable follow-through, and strict cost monitoring for an array of IT support delivery alternatives that include online troubleshooting, onsite support, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned support experts can assist clients to troubleshoot and repair hardware and software problems without the expense or delay of travel for onsite support calls. The experience of Progent's network engineers makes it possible to resolve most IT issues rapidly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-accessible signup procedure for new customers to accommodate urgent situations and Progent bills by the minute with no sign-up charges or time minimums, so you pay only for the support you receive. Experts available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security professionals. Learn more details concerning Progent's online network troubleshooting services.

  • Onsite Support
    Progent offers on-site computer assistance for signed-up customers in larger cities in the U.S. Progent's on-site support technicians can operate in tandem with Progent's remote service experts to deliver small and midsize businesses the ideal combination: on-premises support technicians when you need them plus the on-line help of Progent's seasoned team of network engineers, security professionals, and business application developers. The response time for in-person support visits is usually under one business day. There is no sign-up or retainer charge for becoming a Progent client for onsite support. Find out more about how to register for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are designed for all businesses who need prompt and reliable support from a professional Help Desk Call Center with efficient telephone support, online repair capability, and sufficient technical strength for full problem escalation. Because smaller businesses typically have limited information technology funds and can spare little executive attention for dealing with network support tasks, Progent's Help Desk Services can be the most efficient option to ensure that small business information networks stay up and running. Learn more details concerning Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent provides small companies budget-friendly access to world-class IT professionals who can deliver help with critical products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, company-wide network security engineering, fault tolerant it system design, server virtualization solutions, plus configuration, programming and support for business programs including financials, ERP, management reporting, CRM, and office productivity software. Progent can provide assistance with one-time projects such as office moves and major software migrations, longer term projects such as management analytics software programming and support, relational database software development and DBA support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or emergency response such as data restoration and virus removal.

  • Application Hosting
    Progent can host mission-critical business applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small companies with greater degrees of availability, protection, and performance than is possible with the type of in-house data center that is achievable for most small companies. Because Progent uses the same facilities that host the equipment of many of the world's biggest IT organizations, Progent can eliminate the expense of building and maintaining the systems required for enterprise-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that patches and revisions stay updated, protection and efficiency is continually tracked, and systems and data files are consistently backed up and ready for complete and rapid restoration. Find out more concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize company's servers in a setting that not only delivers the highest degree of dependability and scalability but that is also easy for customers to transfer to a different support firm or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting service is built around proven virtual server technologies that allow small businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT management while achieving enterprise-class availability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed service, can handle the multi- platform and loosely standardized environments common with smaller companies, and keeps control of the software in the customer's possession so that migrating to a different virtual system is quick, reliable, and inexpensive. This avoids ending up a captive to a specific hosting service while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert online consulting services to help organizations of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that combine local IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering advanced consulting services online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's low-cost ProSight family of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the entire malware attack progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and allows fast restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that require critical updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security companies to deliver centralized control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so that all looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's ability either to stop or recover rapidly from a ransomware incident. Progent will work with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup system that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity applications used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more complex collection of network technologies including PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's CISSP-qualified security experts, CISM-certified security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance experts offer a company-wide view of network security and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and statutory requirements for IT information protection and reporting.

The scope and size of Progent's consulting team offer a unique set of advantages to organizations wishing to increase the business value of their IT network within a reasonable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of hands-on industry experience, at the forefront of network service, performing a broad range of IT tasks for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support personnel. This guarantees that you get not just expert IT capability, but also a support engineer with field-tested approaches for fixing real-world IT problems quickly. Find out additional information about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to bill for remote support and on-premises visits per minute. Consequently, you are billed exclusively for received support. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no startup fee and asks no monthly commitment for services provided during normal working hours. Many support organizations impose substantial minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity does away with big bills for fast repairs. An additional advantage of by-the-minute billing is that you are not tempted to permit less critical issues to fester until they grow into big problems. Read more concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Support
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or local service firms who provide minimal documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports sent by each consultant to every client. The practice of documenting and archiving service records results in more efficient support and eliminates a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information. Find out more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their scope, Progent is able to focus on providing hard-to-find services where Progent faces little competition. Small companies who work with independent consultants or who maintain internal support personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, protected, and efficient. Learn additional information concerning Progent's knowledge transfer services.

Contact Progent
In case your Davis, California company wants to contact Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Help
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.