Fast, Low-cost Online Computer Network Support for Davis, California Small Businesses
For over two decades, Progent has focused on providing enterprise-quality computer support services to clients with small-company budgets. Progent has developed a powerful service solution that features a streamlined, tightly connected virtual office network, sophisticated online repair tools, a substantial team of engineers certified in a broad array of IT practice areas, a Call Center service model that promotes responsiveness and guarantees follow-through, a global team of on-line troubleshooting professionals, on-site service options for the majority of most zip codes in the United States, and a corporate culture focused on solving network issues in the shortest time and at the least cost to clients.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your internal IT support personnel. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like software programming, business continuity planning, network security audits, office consolidations, or software migrations and upgrades.

Progent can also provide the services of certified consultants to assist your business to design and execute your cloud strategy.

Main Technical Areas Supported by Progent for Business Networks in Davis, California
Progent provides the services of certified experts for all facets of business network technology deployed in small and midsize organizations. Products and technologies serviced by Progent's consultants include:

Service Delivery Alternatives for Davis, California Businesses
Progent has a variety of alternatives for providing small businesses and local governments with cost-effective computer services for technical support, consulting, hosting services, and network management outsourcing. Progent's paradigm for delivering computer support services is based on the Help Desk Call Center operational structure common to big IT support groups. Progent's Help Desk Call Center Service Mechanism ensures fast response, thorough service documentation, reliable follow-through, and strict expense control for a range of network support delivery alternatives that include remote repairs, on-premises help, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's certified service professionals can help clients to troubleshoot and repair hardware and software issues without the cost or time loss of travel for onsite service calls. The experience of Progent's network engineers makes it possible to resolve most IT problems rapidly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-based registration procedure for new customers to address emergency network problems and Progent charges per minute with no sign-up fees or time minimums, so you pay only for the support you get. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security professionals. Find out additional details about Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent offers onsite technical support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's online support engineers to give small businesses the optimal solution: on-premises support professionals when you need them as well as the remote expertise of Progent's seasoned staff of IT engineers, security specialists, and business application developers. The wait time for in-person service visits is typically less than one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises service. Learn more details concerning how to register for Progent's in-person network service.

  • Help Desk
    Progent's Contact Center Outsourcing Services are designed for all businesses who require fast and reliable access to an online Help Desk with efficient phone support, online repair capability, and sufficient technical depth for all needed escalation. Since small and midsize businesses typically are constrained by tight information technology funds and can provide scant executive bandwidth for handling IT support tasks, Progent's Helpdesk Services could be the most efficient way to ensure that small business information networks are always productive. Read more details about Progent's Contact Center outsourcing services.

  • Consulting Services
    Progent offers small and midsize companies affordable availability of enterprise-class consultants who can provide help with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, network security engineering, high availability network consulting, virtualization strategies, plus configuration, customization and training for business applications such as financials, ERP and MRP, reporting, sales automation, and productivity suites. Progent can provide assistance with short-term projects including site moves and major software migrations, extended projects like business analytics software development and support, relational database software programming and DBA services, and web design, continuing support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency services like disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for vital applications such as Exchange Server and Microsoft SQL Server in order to provide small companies with greater degrees of availability, security, and performance than is possible with the class of in-house data center that is achievable for most small and midsize organizations. Because Progent uses the same data centers that support the gear of many of the world's largest information technology organizations, Progent can save you the expense of creating and managing the infrastructure needed for world-class environmental control, electrical failover, and redundant Internet access. For managed application servers, Progent can also see to it that upgrades and revisions stay updated, protection and performance is continually monitored, and systems and data files are regularly archived and available for full and rapid recovery. Find out more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small organization's production servers in an environment that not only provides the highest level of fault-tolerance and extensibility but that is also simple for customers to transfer to a different support provider or to bring internally if your business situation calls for it. Progent's Private Cloud hosting is structured around mature virtual server techniques that allow businesses with mixed environments to save dramatically on the costs of hardware, infrastructure support, and network management while getting enterprise-class availability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered package, can support the multi- platform and non- standardized environments common with small companies, and keeps ownership of the software in the client's possession so that moving to a different virtual system is quick, safe, and affordable. This avoids becoming a captive to a single hosting service while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide expert online support services to help companies of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that combine local resources as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Information Assurance
Progent's low-cost ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security companies to deliver web-based control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and enables fast recovery of vital data, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Find out more about ProSight DPS managed backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring managed service.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

Why Progent Is the Smart Choice for Davis, California Small Businesses
Progent's staff size, breadth of information technology expertise, and experience with enterprise IT support enable small and midsize companies to sidestep the problems related to over reliance on small service organizations or freelance consultants.

Working with Progent's Experts allows your small business to:

  • Prevent Over Dependence on Individual Support Consultants
    For IT support, smaller businesses sometimes rely heavily on independent engineers. Although freelance service engineers have lower expenses than larger support firms and can afford to bill nominally lower rates, freelancers are frequently too overworked to react rapidly to urgent situations. If an independent consultant is busy with another client, sick, on travelling, or in training, the lack of backup personnel may require your business to go without help during a crisis. As your company grows, network unavailability or problems with line-of-business programs get more costly. The dollars you believed you were saving on a freelancer can be eaten up quickly due to lost productivity. Also, when freelance engineers confront new technologies, the unavailability of a big engineering team to fall back on for advice requires them to train on the job while your organization winds up with the bill for their continuing training.

  • Gain Access to Expertise in Complex Information Technology Issues
    The majority of smaller service organizations or independent consultants who concentrate on small business IT consulting may excel at delivering routine solutions but lack the seasoning to work cost-effectively with complicated IT infrastructures with a variety of platforms, many offices, VoIP implementations, mobile clients, interconnected accounting and analytical software, eCommerce, and custom line-of-business software. Progent's background with global enterprises and Progent's extensive group of specialists can benefit your small business because big-company networks are inherently complex, integration issues demand thorough knowledge in many technical disciplines, and reaching a high degree of stability, reliability, and protection calls for industry-proven leading practices.

  • Create a Solid Basis for Seamless Growth
    Small companies often begin with a network implemented on a tight budget. Lacking a strong basis, a series of band-aid repairs commonly get piled on top of a weak structure. As a business grows, stability and scalability problems can hinder the productivity of the business. These networks need thorough assessment, smart business analysis, and in-depth expertise to upgrade to an IT infrastructure that can act as the solid basis to meet critical business needs and ease downstream growth.

  • Partner with Solution Providers, Not Resellers
    Smaller companies require direction and education to work through an increasingly complex maze of IT alternatives available for enabling growth and enhancing productivity. Businesses do not need an IT engineer or support firm that attempts to promote a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent provides consulting and services exclusively. This allows Progent to match technical support services with the real needs of clients. Mixing IT support and product reselling can lead to a situation where the proposed solution is built around a predetermined technology rather than being based on the actual needs of a customer.

Contact Progent
If your Davis, California company wants to contact Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Help
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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