Dayton, OH Online Help from Certified Computer Service Experts
Progent's computer network troubleshooting services can provide your Dayton, OH business budget-friendly and consistent access to enterprise-class information technology engineers. By delivering IT support service when you need it, providing advanced knowledge for vital applications, delivering unique services such as automated network monitoring, and invoicing only for services you receive, Progent gives your Dayton, Ohio company an affordable solution for optimizing the profitability of small office information systems. If you have a local datacenter, rely on cloud-based infrastructure, or have a hybrid cloud/on-premises solution, Progent is the smart way for organizations to create and manage a robust and safe information system and to have fast access to the skilled help typically restricted to enterprises who are able to maintain a large internal information technology staff.

For mid-size and large businesses, Progent offers co-sourcing services to supplement the skills of your in-house IT service team. This can reduce expenses and minimize technical risks for big projects such as software programming, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition provide the services of accredited consultants to help your business to design and execute a sensible cloud strategy.

Key Products and Technologies Serviced by Progent for Business Networks in Dayton, Ohio
Progent offers the services of accredited experts for all aspects of business network technology deployed in small organizations. Technologies serviced by Progent's consultants include:

Support Delivery Options Available for Dayton, Ohio Businesses
Progent has a selection of options for providing small and midsize companies and local governments with affordable IT services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for providing network support services is built on the Help Desk operational structure common to big IT groups. Progent's Help Desk Service Model promotes fast support, comprehensive activity records, reliable follow-through, and strict cost control across an array of IT support delivery options that include online troubleshooting, in-person help, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified support professionals can assist customers to analyze and repair network issues without the cost or delay of on-premises service visits. The background of Progent's IT engineers makes it possible to resolve the majority of network problems rapidly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based registration process for first-time customers to address urgent network problems and Progent bills by the minute with zero sign-up fees or minimums, so you pay only for the help you get. Experts available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Find out more details about Progent's online network support services.

  • Onsite Service
    Progent provides on-site technical support for signed-up clients in major metropolitan areas in the United States. Progent's on-site service technicians can operate in tandem with Progent's online service experts to deliver small companies the best of both worlds: on-premises service professionals when you need them plus the on-line help of Progent's worldwide team of network consultants, security professionals, and business application programmers. The response time for in-person service calls is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite support. Find out more details about how and why to sign up for Progent's in-person network service.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses who require prompt and reliable support from an online Help Desk Call Center with effective phone assistance, remote repair tools, and enough technical depth for all needed escalation. Since small and midsize companies typically are constrained by limited IT budgets and can spare little executive attention for handling network support tasks, Progent's Contact Center Services could be the most cost-effective option to make sure that business computer networks are always up and running. Learn more about Progent's Contact Center services.

  • IT Consulting Services
    Progent provides small and midsize companies budget-friendly access to world-class consultants who can provide help with vital technologies including Windows Server support, Cisco network architecture, company-wide network security consulting, non-stop network design, server virtualization solutions, plus integration, customization and training for small business software such as accounting, operations, management reporting, sales automation, and office productivity software. Progent can help with one-shot projects such as office relocations and major system migrations, longer term projects like business analytics software programming and customization, database application development and administration support, and web development, continuing support including server monitoring and system administration, or urgent response such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications such as Exchange Server and Microsoft SQL Server to provide small companies with higher degrees of reliability, security, and recoverability than is feasible with the class of in-house data center that is achievable for most small and midsize businesses. Because Progent uses the same data centers that host the equipment of some of the planet's biggest IT companies, Progent can save you the investment in creating and managing the infrastructure required for world-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also ensure that patches and service packs stay updated, security and performance is constantly tracked, and systems and data files are regularly archived and available for complete and rapid restoration. Find out additional information about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small organization's servers in an environment that not only provides the highest degree of fault-tolerance and scalability but that is also simple for customers to transfer to a different support provider or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is structured around proven virtualization techniques that permit businesses with mixed environments to save significantly on the expense of hardware, system maintenance, and IT management while getting enterprise-class reliability and an unprecedented degree of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered solution, can support the multi- platform and loosely standardized environments typical of small companies, and retains control of the software in the client's hands so that moving to a different virtual system is fast, safe, and affordable. This eliminates ending up a prisoner of a single hosting service while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert online consulting support to help companies of any size connect their information networks with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that utilize local IT assets as well as public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.

Why Progent Is the Smart Choice for Dayton, Ohio Small Businesses
Progent's staff size, breadth of technical expertise, and experience with enterprise IT consulting enable small businesses to sidestep the pitfalls associated with over reliance on small service firms or individual consultants.

Teaming with Progent's Experts allows your business to:

  • Prevent Excessive Dependence on Freelance Support Consultants
    For IT services, small businesses sometimes depend excessively on freelance consultants. Although individual service engineers have lower expenses than more substantial support organizations and can afford to charge nominally smaller rates, individuals are sometimes too overworked to react quickly to urgent problems. If an independent engineer is busy with another customer, ill, on travelling, or in training, the absence of backup staff may require your business to go without assistance in case of a crisis. The more your small business expands, network downtime or problems with line-of-business programs become more costly. The money you believed you were saving on an independent consultant can be eaten up fast because of lost output. Also, when independent engineers encounter new technologies, the lack of a big consulting team to rely on for advice requires them to learn on the job while your organization winds up with the bill for their continuing education.

  • Gain Access to Certified Professionals in Sophisticated IT Solutions
    Many small support firms or freelance engineers specializing in small company network support are capable of providing connect-the-dots fixes but lack the experience to work cost-effectively with complicated network infrastructures with a variety of platforms, numerous sites, VoIP systems, remote workers, interconnected accounting and analytical software, data-driven web sites, and custom business software. Progent's experience with worldwide enterprises and Progent's extensive team of experts can benefit your business because big-company networks are by nature complicated, integration issues demand thorough knowledge in numerous technical disciplines, and reaching a high level of robustness, reliability, and protection calls for industry-proven processes.

  • Build a Firm Foundation for Growth
    Small businesses typically begin with a network implemented on a tight budget. Without a solid basis, a series of ad hoc repairs commonly get tossed onto of a weak foundation. As a company grows, reliability and expandability problems can hinder the success of the business. These environments need thorough evaluation, smart business planning, and broad-based expertise to migrate to a network environment that can provide the solid basis to handle critical business requirements and ease downstream growth.

  • Work with Solution Finders, Not Resellers
    Smaller businesses need direction and insight to work through an ever more complicated maze of IT options available for accelerating business growth and enhancing productivity. Businesses do not need a network engineer or support firm that attempts to promote products. Progent eliminates conflicted motives by not reselling any products. Progent provides services only. This permits Progent to match technical support with the real needs of customers. Mixing network support and product selling can result in a situation where the recommended solution is based on a predetermined technology instead of being driven by the true needs of a customer.

How to Contact Progent
If your Dayton, Ohio company wants to contact Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Fast Online Network Assistance
For fast online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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