Dayton, OH Emergency Remote Help from Certified Computer Network Troubleshooting Professionals
Progent's computer help services save your Dayton, OH company from dependence on an individual network consultant while providing your business low cost and reliable access to Microsoft and Cisco certified network engineers. By delivering network support help when you need it, providing specialized knowledge for line-of-business applications, offering unique support such as 24x7 network monitoring, and charging only for services you receive, Progent offers your Dayton, Ohio business an affordable alternative for maximizing the productivity and profitability of your small business information system. Progent is the smart choice for small organizations to build and maintain a robust and safe information network and to have fast availability of the experienced support typically restricted to enterprises who can support a sizeable in-house IT staff.

For medium-size and enterprise companies, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal network service group. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives such as software development, business continuity planning and testing, security evaluations, office consolidations, or software migrations.

Progent can in addition provide access to accredited consultants to help your business to design and execute your cloud computing strategy.

Core Technologies Supported by Progent for Business Networks in Dayton, Ohio
Progent's nationwide group of world-class support professionals offers support for virtually all aspects of information systems deployed by organizations of all sizes. Technologies served by Progent in and around Dayton include:

Support Delivery Alternatives Available for Dayton, Ohio Companies
Progent has a variety of alternatives for providing small businesses with cost-effective computer services for technical support, system architecture, hosting, and network administration. Progent's model for delivering IT support services is based on the Call Center operational structure common to larger IT organizations. Progent's Help Desk Support Model ensures rapid response, comprehensive activity records, consistent follow-through, and tight cost control for a range of network support delivery alternatives that include remote troubleshooting, on-premises help, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service professionals can assist clients to analyze and fix network issues without the expense or time loss of on-premises support visits. The experience of Progent's IT consultants makes it possible to resolve the majority of network problems quickly. For complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-accessible registration process for new customers to address emergency situations and Progent bills per minute with zero startup charges or time minimums, so you pay only for the help you receive. Experts available online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Find out more information about Progent's online computer troubleshooting expertise.

  • On-site Support
    Progent provides on-site computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's remote service experts to deliver small and midsize businesses the optimal solution: on-premises support technicians when you need them plus the on-line help of Progent's worldwide staff of network engineers, security specialists, and business software developers. The wait time for on-site service visits is usually under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises support. Find out more concerning how and why to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for all businesses and local governments who need prompt and dependable support from an online Help Desk with effective telephone assistance, remote repair tools, and enough technical depth for full problem escalation. Because smaller companies typically are constrained by tight information technology budgets and can spare little management bandwidth for handling IT support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective option to make sure that business information networks stay productive. Learn more about Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent offers small and midsize businesses affordable availability of enterprise-class IT professionals who can provide assistance with critical products and technologies including Microsoft Windows Server expertise, Cisco Systems network architecture, company-wide network security engineering, fault tolerant it system engineering, virtual server solutions, plus integration, programming and training for small business software including accounting, ERP, business analytics, CRM, and office productivity suites. Progent can provide assistance with short-term projects including office relocations and massive system migrations, extended initiatives like business information software programming and support, database application programming and DBA services, and web design, on-going support such as server monitoring and system management, or urgent services like data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications like Exchange and Microsoft SQL Server in order to provide small and midsize businesses with greater levels of availability, protection, and recoverability than is feasible with the class of in-house data center that is practical for most small companies. Since Progent uses the same facilities that host the gear of some of the planet's largest IT companies, Progent can save you the cost of building and managing the infrastructure needed for world-class cooling, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and revisions remain updated, protection and efficiency is constantly tracked, and systems and data files are regularly archived and ready for full and prompt restoration. Find out more about Progent's hosting services for Exchange and other critical applications.

  • Virtualized Data Center Hosting
    Progent's Virtual Data Center hosting service offers complete hosting for all of a small or midsize company's servers in an environment that not only provides the highest degree of dependability and scalability but that is in addition easy for customers to transfer to a different support provider or to move in-house when your circumstance warrants it. Progent's Virtualized Data Center hosting is founded on mature virtualization technologies that permit companies with multi-vendor networks to save dramatically on the expense of hardware, infrastructure maintenance, and network administration while achieving enterprise-class availability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Virtualized Data Center Hosting encompasses all server-centric applications in one centrally administered package, can support the multi- OS and non- standardized networks typical of small companies, and retains control of the software in the customer's hands so that moving to a new virtual host is fast, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers expert remote support services to help businesses of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can help you complete your cloud migration projects quickly and affordably.

Why Progent Offers the Right Choice for Dayton, Ohio Small Businesses
Progent's size, depth of information technology skill, and familiarity with enterprise IT consulting allow small companies to avoid the problems related to excessive dependence on small service firms or independent engineers.

Working with Progent allows your business to:

  • Prevent Over Dependence on Freelance Consultants
    For network support, small businesses sometimes depend heavily on independent engineers. Though individual support engineers carry lower expenses than larger IT service firms and can typically charge apparently smaller fees, individuals are frequently too overworked to respond rapidly to critical problems. If a freelance engineer is occupied with another client, ill, on vacation, or in training, the absence of backup staff may require your company to go without help during a crisis. The more your company expands, network unavailability or difficulties with line-of-business programs get more costly. The dollars you believed you were conserving on a freelancer can be eaten up fast because of lower output. In addition, when independent consultants confront new technologies, the lack of a large engineering team to rely on for assistance forces them to learn on the job while your business winds up footing the costs for their ongoing education.

  • Gain Access to Expertise in Complex Network Solutions
    Many smaller service firms or independent engineers who concentrate on small company IT support are capable of delivering routine solutions but lack the experience to deal cost-effectively with complex network environments that have a variety of platforms, many sites, Voice over IP implementations, remote clients, integrated financial and analytical applications, eCommerce, and custom line-of-business applications. Progent's background with worldwide companies and Progent's extensive group of experts can be valuable to your company because enterprise networks are by nature complicated, support issues require thorough knowledge in many technical disciplines, and achieving an acceptable level of stability, availability, and protection calls for enterprise-tested processes.

  • Create a Solid Basis for Seamless Growth
    Small businesses typically start with an IT system implemented on a shoestring budget. Without a strong architecture, a series of ad hoc fixes commonly get piled on top of a marginal structure. As a business evolves, reliability and scalability issues can hinder the success of the business. Such networks require proper assessment, smart strategic planning, and broad-based expertise to upgrade to a network environment that can act as the reliable basis to meet current business needs and ease future expansion.

  • Team with Solution Finders, Not Product Resellers
    Small companies need guidance and insight to work through an ever more complicated array of IT alternatives available for accelerating growth and improving productivity. They do not need an IT engineer or support firm that tries to promote a product. Progent avoids conflicted motives by not selling any products. Progent sells services only. This permits Progent to align technical support with the real interests of customers. Combining network support and product reselling can result in a conflict where the recommended solution is based on a preselected technology instead of being based on the actual needs of a small business.

Contact Progent
If your Dayton, Ohio company wants to contact Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Assistance
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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