Dayton, OH Urgent Online Help from Certified Network Service Professionals
Progent's computer tech support services free your Dayton, OH company from over-reliance on an individual computer consultant while providing you low cost and consistent support from Microsoft and Cisco certified network engineers. By delivering network support help when you need it, offering advanced expertise for vital technologies, offering unique services such as 24x7 server monitoring, and invoicing only for services you receive, Progent gives your Dayton, Ohio company an affordable option for maximizing the productivity of your small office information system. Progent is the smart way for small businesses to build and support a reliable and safe information system and to have fast availability of the seasoned help ordinarily restricted to businesses who can support a sizeable in-house IT group.

For larger companies, Progent can provide co-sourcing support to reinforce the skills of your internal network service group. This can save money and help meet schedules for big projects such as application programming, disaster recover/business continuity preparedness, security audits, office consolidations, or software migrations and upgrades.

Progent can also provide access to accredited experts to assist your business to plan and execute your cloud strategy.

Main Technologies Serviced by Progent for Office Networks in Dayton, Ohio
Progent's group of industry certified support professionals offers support for virtually all aspects of information technology used by companies of any size. Technologies served by Progent in and around Dayton include:

Support Delivery Options for Dayton, Ohio Companies
Progent has a selection of options for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for providing computer support is based on the Help Desk Call Center operational structure familiar to big IT support groups. Progent's Helpdesk Service Mechanism ensures rapid response, thorough service records, consistent follow-through, and strict cost control for a range of network support delivery alternatives that include online repairs, onsite support, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and routine remote service for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned service professionals can assist clients to troubleshoot and repair network issues without the cost or time loss of in-person support visits. The background of Progent's IT consultants makes it possible to resolve most IT problems rapidly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible signup procedure for first-time customers to accommodate urgent network problems and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Find out more details about Progent's remote network support services.

  • On-site Service
    Progent offers onsite computer support for registered clients in major metropolitan areas in the United States. Progent's on-site service technicians can work in conjunction with Progent's remote support experts to deliver small businesses the ideal combination: in-person support professionals when you require them as well as the on-line expertise of Progent's worldwide team of network consultants, security specialists, and business software developers. The wait time for in-person service calls is usually under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for onsite service. Find out more details concerning how and why to sign up for Progent's in-person computer support.

  • Help Desk
    Progent's Help Desk Services are intended for small and midsize businesses who require fast and reliable access to a professional Help Desk Call Center with effective phone support, online repair capability, and enough technical strength for all needed escalation. Since smaller companies typically have limited information technology budgets and can provide scant executive bandwidth for dealing with network support tasks, Progent's Help Desk Call Center Services could be the most efficient way to make sure that small business computer systems are always up and running. Learn more about Progent's Help Desk services.

  • Consulting Services
    Progent offers small businesses affordable availability of world-class IT professionals who can provide help with critical technologies including Microsoft Windows Server and application expertise, Cisco Systems network architecture, network security engineering, high availability network design, virtualization strategies, plus integration, customization and support for business programs such as financials, ERP, business analytics, sales automation, and productivity suites. Progent can provide assistance with one-shot projects including site relocations and major software migrations, longer term projects such as management analytics software development and support, relational database software programming and administration support, and web design, continuing support including server monitoring and network management, or urgent services such as data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for mission-critical applications like Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with greater levels of dependability, protection, and recoverability than is feasible with the class of internal data center that is practical for most small organizations. Since Progent uses the same facilities that host the gear of many of the world's biggest IT companies, Progent can eliminate the investment in building and maintaining the infrastructure needed for world-class cooling, electrical failover, and redundant Internet access. For hosted applications, Progent can also make sure that upgrades and service packs stay current, security and efficiency is continually monitored, and systems are consistently backed up and ready for complete and rapid recovery. Find out more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Virtual Data Center Hosting Services
    Progent's Virtual Data Center hosting offers comprehensive hosting for all of a small company's production servers in a setting that not only provides the highest degree of availability and scalability but that is also convenient for customers to transfer to another service provider or to move inhouse when your circumstance warrants it. Progent's Virtual Data Center hosting service is built around mature virtual server techniques that permit small businesses with mixed environments to benefit dramatically on the costs of hardware, infrastructure support, and network management while achieving world-class dependability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Virtual Data Center Hosting encompasses all server-centric software in one centrally administered solution, can handle the mixed- platform and loosely standardized networks common with smaller businesses, and keeps control of the software in the customer's hands so that migrating to a different virtual system is fast, safe, and inexpensive. This eliminates becoming a captive to a single hosting service while still providing all the savings related to ASP and SaaS hosting services.

Why Progent Offers the Smart Choice for Dayton, Ohio Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with corporate IT support enable small companies to sidestep the pitfalls related to excessive reliance on thinly staffed service organizations or individual engineers.

Teaming with Progent's Experts allows your business to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For IT support, small companies sometimes depend excessively on independent engineers. Although individual support providers carry lower expenses than larger IT service organizations and can afford to charge nominally lower rates, they are sometimes spread too thin to respond rapidly to urgent problems. If an independent engineer is occupied with another client, sick, on vacation, or in class, the absence of backup personnel may require your company to go without assistance in case of an emergency. As your company grows, network unavailability or difficulties with line-of-business applications become more expensive. The money you thought you were conserving on a freelancer can disappear fast because of lost output. Also, when freelance engineers confront unfamiliar technologies, the unavailability of a big engineering team to depend on for assistance forces them to learn with the meter running while your business winds up footing the bill for their continuing education.

  • Gain Access to Experts in Sophisticated Network Issues
    The majority of smaller service firms or independent engineers who concentrate on small business network support are capable of providing connect-the-dots solutions but lack the seasoning to work cost-effectively with complicated network infrastructures with a variety of operating systems, multiple locations, Voice over IP systems, mobile workforces, integrated financial and analytical software, data-driven web sites, and custom line-of-business software. Progent's experience with global companies and Progent's extensive team of experts can benefit your small business because big-company networks are characteristically complicated, support issues demand thorough understanding of in numerous technical areas, and achieving a high level of robustness, availability, and security calls for enterprise-tested leading practices.

  • Create a Firm Basis for Seamless Growth
    Small businesses often start with an IT system implemented on a tight budget. Without a solid basis, a series of improvised repairs often get tossed on top of a marginal foundation. As a business grows, stability and expandability issues can hinder the success of the business. These environments require thorough assessment, intelligent strategic analysis, and broad-based experience to migrate to an IT environment that will provide the reliable basis to handle current business needs and ease future growth.

  • Partner with Solution Consultants, Not Product Vendors
    Small businesses need guidance and education to navigate through an increasingly complex array of technology alternatives offered for enabling growth and improving productivity. They do not need an IT consultant or service organization that attempts to promote a product. Progent eliminates conflicts of interest by not reselling any products. Progent provides services exclusively. This permits Progent to match consulting services with the real interests of clients. Combining IT consulting and product reselling can result in a situation where the recommended solution is built around a preselected vendor rather than being driven by the true needs of a customer.

Get in Touch with Progent
If your Dayton, Ohio business wants to contact Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or send email to

Immediate Urgent Online Technical Assistance
For urgent remote help, you can call Progent's Online Help Desk any time toll-free at 1-866-PROGENT (866-776-4368).

You can also email Progent's Progent's Help Desk Call Center at

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