Fast, Low-cost Remote Computer Assistance for Dayton, Ohio Small Businesses
For over twenty years, Progent has specialized in providing world-quality network support services to customers who have small-company budgets. Progent has built a powerful support system that includes a low-overhead, seamless virtual office infrastructure, sophisticated remote repair technology, a substantial team of consultants accredited in a broad array of technical practice areas, a Help Desk Call Center operational structure that promotes efficiency and ensures follow-up, a worldwide team of on-line support professionals, in-person support dispatching for the majority of most zip codes in the United States, and a company culture focused on fixing network issues in the least time and at the least cost to customers.

For larger companies, Progent can provide co-sourcing and project management support to add to the skills of your internal IT support staff. This can cut costs and help meet schedules for major IT initiatives such as application development, disaster recovery planning and testing, network security audits, office consolidations, or software migrations and upgrades.

Progent can also offer the services of certified consultants to assist your business to plan and execute a sensible cloud computing strategy.

Key Practice Areas Supported by Progent for Office Networks in Dayton, Ohio
Progent's nationwide team of world-class support professionals provides help for all facets of information technology used by companies of all sizes. Areas supported by Progent in Dayton include:

Support Delivery Options Available for Dayton, Ohio Companies
Progent has a variety of alternatives for providing small companies with cost-effective computer services for technical support, system architecture, hosting services, and network management outsourcing. Progent's model for delivering computer support is built on the Help Desk structure familiar to big IT support groups. Progent's Helpdesk Service Mechanism ensures rapid response, thorough activity records, dependable follow-up, and strict expense monitoring across an array of network service delivery options that include remote repairs, onsite support, top-level consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's certified service professionals can help clients to analyze and fix hardware and software issues without the cost or time loss of on-premises support visits. The background of Progent's network consultants allows them to resolve the majority of IT problems rapidly. For the toughest problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based registration process for new customers to address emergency situations and Progent bills by the minute with zero sign-up fees or minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Find out more information concerning Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent offers onsite computer assistance for registered customers in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's remote support engineers to deliver small and midsize businesses the best of both worlds: in-person service professionals when you require them as well as the remote expertise of Progent's seasoned staff of network consultants, security professionals, and business software developers. The response time for on-site service visits is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more concerning how and why to sign up for Progent's onsite computer support.

  • Help Desk
    Progent's Help Desk Call Center Services are intended for all businesses and local governments who require prompt and dependable access to an online Contact Center with effective phone assistance, remote repair tools, and enough technical strength for all needed escalation. Because smaller businesses typically have tight IT budgets and can spare scant executive attention for dealing with IT support, Progent's Help Desk Outsourcing Services can be the most cost-effective option to ensure that small business computer systems stay productive. Read more concerning Progent's Help Desk Call Center services.

  • Consulting Expertise
    Progent provides small companies budget-friendly availability of world-class consultants who can deliver assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network security engineering, high availability it system engineering, virtual server strategies, plus configuration, customization and training for small business programs such as accounting, operations, management reporting, CRM, and office productivity packages. Progent can help with one-time projects including office moves and massive software upgrades, extended projects like management analytics application programming and customization, relational database application programming and DBA support, and web development, continuing services such as server monitoring and system management, or emergency services like data restoration and virus cleanup.

  • Application Hosting
    Progent can host vital business applications like Exchange and MS SQL to provide small and midsize companies with higher degrees of reliability, security, and performance than is feasible with the type of on-site data center that is achievable for the majority of small organizations. Because Progent uses the same data centers that support the gear of many of the planet's biggest IT companies, Progent can save you the investment in creating and maintaining the systems needed for world-class cooling, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that patches and revisions remain updated, protection and efficiency is constantly tracked, and systems and data files are consistently backed up and available for complete and prompt recovery. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small organization's production servers in an environment that not only delivers the top level of fault-tolerance and scalability but that is in addition simple for clients to transfer to another support provider or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is built around proven virtualization technologies that permit small businesses with mixed environments to save dramatically on the costs of capital equipment, system maintenance, and IT administration while getting enterprise-class dependability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed solution, can support the multi- OS and loosely standardized networks common with small companies, and keeps ownership of the software licenses in the client's hands so that migrating to a new virtualized host is fast, reliable, and inexpensive. This eliminates ending up a captive to a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert remote consulting services to help companies of any size connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that combine physical IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.

Why Progent Offers the Smart Alternative for Dayton, Ohio Businesses
Progent's staff size, breadth of technical expertise, and familiarity with corporate IT consulting enable small and midsize companies to avoid the pitfalls associated with excessive dependence on thinly staffed service organizations or individual engineers.

Teaming with Progent's Experts enables your company to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For network support, small companies often rely excessively on independent consultants. Although individual support engineers have lower expenses than larger IT service organizations and can typically charge nominally lower rates, freelancers are often unable to react rapidly to critical problems. If a freelance consultant is busy with different client, sick, on vacation, or in training, the lack of replacement personnel may force your business to wait for help during a crisis. The more your company expands, network unavailability or problems with critical applications become more costly. The money you thought you were conserving on a freelancer can be eaten up fast because of lost output. In addition, when freelance consultants confront unfamiliar problems, the unavailability of a large engineering team to depend on for advice forces them to learn with the meter running while your company winds up footing the costs for their continuing education.

  • Gain Access to Certified Professionals in Advanced Network Issues
    Many smaller support organizations or independent engineers focused on small company IT consulting may excel at providing connect-the-dots solutions but don't have the experience to work efficiently with complicated IT environments with a variety of operating systems, multiple sites, VoIP systems, remote clients, interconnected accounting and operational applications, data-driven web sites, and custom line-of-business applications. Progent's experience with worldwide enterprises and Progent's large staff of experts can benefit your company because enterprise networks are characteristically complex, integration problems require in-depth understanding of in numerous technical disciplines, and achieving an acceptable level of stability, reliability, and security requires enterprise-proven best practices.

  • Build a Solid Foundation for Seamless Growth
    Small companies typically start with an IT system cobbled together on a tight budget. Without a solid basis, a sequence of ad hoc fixes often get piled onto of a marginal foundation. As a business grows, stability and expandability problems can obstruct the success of the organization. Such networks need thorough assessment, smart business planning, and broad-based experience to upgrade to a network environment that can act as the solid foundation to handle current business requirements and ease downstream expansion.

  • Team with Solution Providers, Not Product Vendors
    Small companies require direction and education to work through an ever more complicated array of technology options offered for enabling growth and improving efficiency. They do not need an IT engineer or support organization that tries to promote products. Progent avoids conflicts of interest by not reselling any products. Progent sells services and expertise only. This allows Progent to match consulting support services with the genuine interests of customers. Combining IT consulting and product selling can lead to a conflict where the recommended solution is built around a preselected vendor rather than being based on the true needs of a client.

Contact Progent
If your Dayton, Ohio company needs to contact Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Assistance
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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