Affordable Network Help from Microsoft and Cisco Certified Consultants for Businesses in Dayton, OH
By offering world-class support when you require it, making available specialized knowledge for key applications, offering innovative services like virtual data center hosting, invoicing solely for help delivered, and charging no setup fees or retainers for standard services, Progent helps you to increase the competitive value of your information system and cut support costs. Progent appreciates that information system security, reliability, and performance are just as important to small businesses as to large corporations but that smaller organizations don't have the leverage to invest aggressively in computer technology and internal support groups. Progent's basic value proposition is that no IT support organization can match Progent's ability to provide the network support expertise your business needs whenever you need it and at prices you can afford.

For mid-size and large companies, Progent offers co-sourcing support to reinforce the skills of your internal network service team. This can reduce expenses and minimize technical risks for big projects such as application programming, disaster recovery planning, network security evaluations, office consolidations, or software migrations.

Progent can also offer the services of certified consultants to assist your business to design and execute a sensible cloud computing strategy.

Key Areas of Expertise Supported by Progent's Consultants for Business Networks in Dayton, Ohio
Progent's nationwide team of certified consultants offers assistance for all aspects of information technology found in businesses of any size. Technologies supported by Progent in Dayton include:

Support Delivery Alternatives for Dayton, Ohio Companies
Progent offers a variety of alternatives for providing small and midsize companies with affordable computer services for technical support, system architecture, hosting services, and network administration. Progent's paradigm for delivering computer support is based on the Call Center structure familiar to big IT groups. Progent's Helpdesk Support Model promotes fast response, comprehensive service documentation, consistent follow-through, and tight cost control across an array of network service delivery options that include remote repairs, in-person help, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support professionals can assist customers to troubleshoot and repair hardware and software issues without the cost or delay of in-person support calls. The experience of Progent's network consultants allows them to handle the majority of network problems quickly. For the most complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-based signup process for first-time customers to accommodate urgent network problems and Progent bills by the minute with no startup charges or minimums, so you are invoiced only for the help you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security professionals. Learn additional information about Progent's remote network troubleshooting services.

  • Onsite Service
    Progent offers onsite technical support for registered customers in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's remote service engineers to give small and midsize businesses the optimal solution: onsite support technicians when you require them as well as the remote help of Progent's seasoned staff of IT consultants, security specialists, and business software developers. The wait time for in-person service calls is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite service. Find out more details about how and why to register for Progent's in-person computer service.

  • Phone Support
    Progent's Help Desk Outsourcing Services are intended for all companies who require prompt and reliable access to an online Help Desk with efficient phone assistance, remote repair tools, and enough technical strength for full escalation. Since smaller companies usually have limited information technology funds and can provide scant management attention for dealing with network support, Progent's Helpdesk Services can be the most cost-effective way to make sure that business information networks are always up and running. Read more concerning Progent's Help Desk Call Center services.

  • Consulting Services
    Progent provides small companies budget-friendly access to world-class consultants who can deliver assistance with critical products and technologies such as Windows Server expertise, Cisco Systems network infrastructure, network protection engineering, high availability network design, virtualization strategies, plus configuration, programming and training for business applications including accounting, ERP, business analytics, CRM, and office productivity suites. Progent can help with one-shot projects including office relocations and massive software upgrades, extended initiatives such as management information software programming and customization, relational database software development and administration services, and web design, on-going support such as server monitoring and system administration, or urgent services such as data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for vital applications like Exchange and Microsoft SQL Server in order to provide small companies with greater levels of dependability, protection, and performance than is possible with the class of internal data center that is realistically affordable for the majority of small businesses. Since Progent utilizes the same facilities that support the equipment of many of the world's biggest information technology organizations, Progent can eliminate the expense of creating and managing the infrastructure needed for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that patches and service packs remain updated, protection and performance is continually tracked, and systems and data files are regularly archived and available for complete and prompt restoration. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Virtual Data Center Hosting Services
    Progent's Virtualized Data Center hosting provides full hosting for the entirety of a small or midsize organization's servers in a setting that not only provides the highest degree of availability and scalability but that is in addition simple for customers to transfer to another service firm or to move inhouse if your situation warrants it. Progent's Virtualized Data Center hosting service is structured around mature virtual server technologies that allow companies with multi-vendor networks to save significantly on the expense of capital equipment, system maintenance, and IT administration while achieving world-class reliability and an unprecedented level of vendor options. In contrast to ordinary SaaS hosting models, Progent's Virtual Data Center Hosting Service covers all server-based software in one centrally managed solution, can handle the mixed- platform and loosely standardized environments common with small companies, and retains control of the software in the client's possession so that moving to a different virtualized system is quick, reliable, and inexpensive. This avoids ending up a captive to a single hosting service while still offering all the savings associated with SaaS hosting alternatives.

Why Progent Is the Right Alternative for Dayton, Ohio Small Businesses
Progent's staff size, scope of technical expertise, and familiarity with enterprise IT consulting allow small businesses to avoid the pitfalls related to over dependence on thinly staffed support organizations or freelance engineers.

Working with Progent's Experts allows your small business to:

  • Avoid Over Reliance on Individual Support Consultants
    For IT services, smaller businesses sometimes rely excessively on freelance consultants. Although individual support providers have lower overhead than larger IT service organizations and can afford to charge apparently lower fees, individuals are frequently unable to respond rapidly to urgent situations. If a freelance engineer is occupied with different client, ill, on vacation, or in training, the lack of backup staff may force your company to wait for assistance during a crisis. As your small business expands, system downtime or problems with line-of-business applications get more costly. The dollars you thought you were saving on an independent consultant can be eaten up quickly because of lower output. In addition, when freelance consultants confront unfamiliar problems, the unavailability of a large engineering group to count on for help forces them to train in place while your business ends up footing the bill for their ongoing education.

  • Gain Access to Certified Professionals in Advanced Information Technology Solutions
    Many small service organizations or independent engineers who concentrate on small company network support are capable of providing routine fixes but don't have the background to work efficiently with complicated IT configurations that have mixed operating systems, numerous offices, Voice over IP implementations, remote clients, integrated financial and analytical software, eCommerce, and specialized line-of-business software. Progent's experience with worldwide enterprises and Progent's large team of experts can benefit your business because big-company networks are inherently complex, support issues require in-depth knowledge in many technical areas, and achieving an acceptable degree of robustness, reliability, and security requires industry-tested leading practices.

  • Create a Firm Foundation for Growth
    Small companies typically start with an IT system implemented on a tight budget. Without a carefully designed architecture, a series of ad hoc fixes often get thrown onto of a tenuous foundation. As a company grows, reliability and expandability issues can obstruct the productivity of the organization. These networks require proper assessment, smart business analysis, and in-depth expertise to migrate to a network environment that can provide the reliable foundation to handle critical business needs and support downstream expansion.

  • Team with Solution Providers, Not Product Vendors
    Small companies need guidance and insight to navigate through an increasingly complicated array of IT alternatives offered for enabling business growth and improving efficiency. They do not need a network consultant or support organization that tries to promote products. Progent eliminates conflicted motives by not selling hardware and software. Progent sells services exclusively. This allows Progent to match technical support with the real needs of clients. Mixing network support and product selling can result in a situation where the recommended solution is based on a preselected technology instead of being driven by the actual requirements of a client.

How to Contact Progent
If your Dayton, Ohio company needs to get in touch with Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or email to

Immediate Emergency Remote Network Assistance
For emergency online technical support, you can contact Progent's Online Help Desk at any time toll-free at 1-866-PROGENT (866-776-4368).

You can also email Progent's Progent's Help Desk Call Center at

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