Dayton, OH Online Help from Certified Computer Service Professionals
Progent's network technical support services can deliver your Dayton, OH business low cost and consistent access to world-class IT professionals. By providing IT support help when you need it, offering specialized expertise for critical applications, delivering unique services such as 24x7 server monitoring, and charging only for support you receive, Progent offers your Dayton, Ohio business an affordable solution for maximizing the business value of small business networks. If you run an onsite datacenter, rely on cloud-based resources, or have a hybrid cloud-and-local solution, Progent is the smart way for organizations and local governments to build and manage a robust and safe IT network and to have fast access to the skilled support typically available only to businesses who can maintain a sizeable in-house IT staff.

For mid-size and large businesses, Progent can provide co-sourcing support to add to the subject matter expertise of your in-house network service personnel. Co-sourcing can cut costs and help meet schedules for big projects like software development, disaster recovery planning, security evaluations, office consolidations, or software migrations.

Progent can also offer access to accredited consultants to assist your business to design and implement your cloud computing strategy.

Main Technical Areas Serviced by Progent for Office Networks in Dayton, Ohio
Progent provides the support of qualified consultants for all facets of network technology deployed in small companies. Technologies serviced by Progent's consultants include:

Service Delivery Alternatives Available for Dayton, Ohio Companies
Progent has a selection of options for providing small businesses with cost-effective computer services for troubleshooting, consulting, hosting, and IT administration. Progent's model for providing computer support services is built on the Help Desk Call Center structure familiar to larger IT groups. Progent's Contact Center Support Mechanism promotes fast response, comprehensive activity documentation, reliable follow-up, and tight expense control for a range of network service delivery options that include remote repairs, onsite support, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service experts can help customers to analyze and repair hardware and software issues without the cost or time loss of in-person support calls. The experience of Progent's network engineers makes it possible to resolve the majority of IT issues quickly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based signup procedure for first-time clients to accommodate emergency network problems and Progent charges per minute with no sign-up charges or time minimums, so you pay only for the support you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Learn more details about Progent's remote computer support services.

  • Onsite Support
    Progent provides onsite computer support for signed-up customers in larger cities in the United States. Progent's onsite support personnel can work in tandem with Progent's remote service experts to give small businesses the best of both worlds: on-premises service technicians when you need them as well as the on-line help of Progent's seasoned team of IT engineers, security specialists, and business software programmers. The wait time for on-site support visits is typically under one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite service. Find out more concerning how to sign up for Progent's in-person network service.

  • Phone Support
    Progent's Helpdesk Services are designed for all companies who require prompt and reliable support from an online Help Desk Call Center with effective telephone assistance, remote troubleshooting capability, and sufficient technical strength for all needed escalation. Because small and midsize businesses typically have limited IT funds and can provide little executive bandwidth for dealing with network support tasks, Progent's Contact Center Services can be the most efficient option to ensure that business computer systems are always productive. Read more about Progent's Contact Center outsourcing services.

  • Consulting Services
    Progent offers small businesses affordable access to enterprise-class consultants who can provide help with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, non-stop it system engineering, server virtualization strategies, plus configuration, customization and training for business programs such as accounting, ERP and MRP, business analytics, CRM, and office productivity suites. Progent can provide assistance with short-term projects such as office moves and massive system upgrades, longer term initiatives like management analytics application development and customization, relational database software programming and administration support, and web design, continuing services including System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and network administration, or emergency response like data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for mission-critical applications such as Microsoft Exchange Server and Microsoft SQL to provide small businesses with higher levels of dependability, protection, and recoverability than is feasible using the type of in-house data center that is realistically affordable for most small and midsize organizations. Since Progent utilizes the same data centers that host the equipment of many of the world's largest information technology organizations, Progent can save you the expense of building and maintaining the infrastructure needed for world-class cooling, power backup, and redundant Internet access. For managed applications, Progent can also make sure that upgrades and revisions remain current, security and performance is constantly tracked, and systems are regularly backed up and available for full and rapid recovery. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize company's servers in a setting that not only provides the top level of availability and scalability but that is in addition easy for customers to transfer to a different support provider or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting is based on tested virtual server technologies that allow businesses with mixed environments to save dramatically on the expense of hardware, system support, and IT management while achieving world-class dependability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered package, can handle the multi- platform and loosely standardized environments common with smaller companies, and keeps control of the software licenses in the client's hands so that moving to a different virtualized host is fast, reliable, and affordable. This avoids ending up a captive to a single hosting service while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent offers advanced online support services to help businesses of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine on-premises resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the complete malware attack progression including blocking, identification, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so all looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

Why Progent Offers the Smart Choice for Dayton, Ohio Small Businesses
Progent's staff size, breadth and depth of technical expertise, and experience with enterprise IT consulting allow small companies to sidestep the problems related to over reliance on thinly staffed service firms or freelance consultants.

Teaming with Progent allows your small business to:

  • Prevent Excessive Dependence on Freelance Consultants
    For IT support, small companies often rely heavily on independent engineers. Although individual service providers have lower expenses than more substantial IT service organizations and can afford to bill nominally lower rates, freelancers are sometimes too overworked to react quickly to critical problems. If an independent consultant is busy with another customer, ill, on vacation, or in class, the absence of replacement staff may force your business to wait for help during an emergency. As your company expands, system downtime or problems with line-of-business applications become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly because of lower productivity. Also, when freelance engineers encounter new technologies, the unavailability of a big engineering team to rely on for assistance forces them to train on the job while your business winds up with the costs for their continuing training.

  • Have Access to Expertise in Advanced IT Issues
    The majority of small service organizations or independent engineers who concentrate on small company IT consulting may excel at providing routine fixes but don't have the experience to deal cost-effectively with complex IT configurations that have a variety of platforms, multiple offices, Voice over IP implementations, mobile workforces, interconnected accounting and operational applications, data-driven web sites, and custom line-of-business applications. Progent's background with global companies and Progent's large staff of specialists can be valuable to your business because big-company environments are characteristically complex, support problems demand in-depth understanding of in numerous technical disciplines, and achieving an acceptable degree of stability, reliability, and security calls for industry-proven leading practices.

  • Create a Firm Basis for Growth
    Small businesses often start with an IT system implemented on a shoestring budget. Without a solid architecture, a sequence of band-aid fixes commonly get piled on top of a marginal foundation. As a business grows, reliability and expandability problems can undermine the success of the organization. These environments require thorough evaluation, intelligent strategic planning, and in-depth expertise to migrate to an IT environment that will act as the solid basis to handle critical business requirements and ease future growth.

  • Work with Solution Consultants, Not Product Resellers
    Smaller companies need guidance and insight to navigate through an increasingly complicated array of IT options available for enabling business growth and improving efficiency. Businesses do not need an IT engineer or support organization that attempts to sell them products. Progent avoids conflicts of interest by not selling hardware and software. Progent provides consulting and services only. This permits Progent to align technical support with the real needs of clients. Mixing IT consulting and product selling can lead to a situation where the proposed solution is built around a predetermined technology instead of being based on the true requirements of a customer.

Contact Progent
In case your Dayton, Ohio business needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Support
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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