Low-cost Network Troubleshooting from Microsoft Certified Experts for Businesses in Dayton, OH
By delivering world-class know-how when you need it, making available in-depth expertise for key business applications, offering high-value services like virtual server hosting, billing only for services delivered, and requiring no sign-up or retainer fees for standard services, Progent enables your company to increase the competitive value of your information system and minimize support costs. Progent recognizes that information system security, reliability, and efficiency are just as important to small businesses as to major corporations but that small organizations don't have the leverage to invest aggressively in computer networks and internal service staffs. Progent's fundamental competitive advantage is that no IT support organization can match Progent's capability to deliver the IT support expertise your company needs when you require it and at a cost you can afford.

For larger businesses, Progent can provide co-sourcing and project management support to supplement the skills of your in-house IT support staff. Co-sourcing can save money and minimize technical risks for major IT initiatives like application programming, business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide access to certified consultants to assist your company to design and execute a sensible cloud strategy.

Key Technical Areas Supported by Progent for Business Networks in Dayton, Ohio
Progent offers the support of certified experts for all aspects of information technology found in small and midsize organizations. Technologies serviced by Progent include:

Support Delivery Options for Dayton, Ohio Businesses
Progent offers a variety of alternatives for providing small companies with cost-effective computer services for troubleshooting, consulting, hosting services, and network administration. Progent's paradigm for delivering computer support is based on the Help Desk Call Center structure familiar to big IT groups. Progent's Contact Center Service Model promotes rapid response, thorough service records, dependable follow-up, and tight cost monitoring for an array of IT support delivery alternatives that include online repairs, in-person support, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's seasoned support experts can help clients to analyze and repair hardware and software problems without the expense or time loss of in-person service visits. The background of Progent's IT engineers allows them to resolve the majority of IT problems rapidly. For the toughest problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based signup process for new clients to address emergency network problems and Progent charges per minute with zero startup fees or time minimums, so you pay only for the help you get. Experts available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Find out more information about Progent's remote network support services.

  • On-site Service
    Progent provides on-site computer support for signed-up customers in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online support experts to give small and midsize companies the best of both worlds: hands-on service professionals when you need them plus the remote expertise of Progent's worldwide staff of IT consultants, security professionals, and business software developers. The response time for in-person service visits is usually under 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more concerning why to register for Progent's in-person network support services.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for small and midsize companies who require fast and dependable support from an online Help Desk with efficient telephone assistance, remote troubleshooting tools, and sufficient technical strength for full escalation. Because small and midsize businesses typically have tight information technology funds and can spare little executive attention for handling IT support tasks, Progent's Contact Center Outsourcing Services can be the most cost-effective way to make sure that business information networks stay up and running. Read more details about Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize businesses affordable access to world-class IT professionals who can deliver help with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network protection engineering, fault tolerant network engineering, virtual server solutions, plus integration, programming and support for business applications such as financials, ERP, reporting, CRM, and office productivity software. Progent can provide assistance with one-time projects such as site moves and major software upgrades, longer term projects like management analytics software development and support, relational database software programming and administration services, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and network administration, or emergency services like data restoration and virus cleanup.

  • Application Hosting
    Progent can host critical applications such as Exchange and MS SQL in order to provide small companies with higher levels of availability, protection, and performance than is possible using the type of in-house data center that is practical for most small businesses. Because Progent uses the same facilities that support the equipment of many of the world's biggest IT organizations, Progent can eliminate the investment in building and managing the systems required for world-class environmental control, power backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that patches and service packs stay current, security and performance is constantly monitored, and systems are consistently archived and ready for complete and prompt restoration. Find out more about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for all of a small organization's servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is in addition simple for clients to migrate to another support provider or to bring in-house if your situation warrants it. Progent's Private Cloud hosting is based on mature virtualization techniques that allow businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, system maintenance, and network administration while getting world-class availability and an unparalleled level of vendor options. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered solution, can support the multi- platform and non- standardized networks typical of small businesses, and keeps ownership of the software licenses in the client's hands so that moving to a new virtual host is quick, safe, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide advanced remote consulting services to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that utilize physical resources as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's low-cost ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top information security companies to deliver centralized control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover rapidly from a ransomware incident. Progent will consult with you directly to collect information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Dayton, Ohio Businesses
Progent's size, depth of information technology expertise, and experience with enterprise network consulting enable small companies to sidestep the pitfalls related to excessive reliance on thinly staffed support organizations or freelance engineers.

Teaming with Progent's Experts enables your company to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For IT services, small companies sometimes depend excessively on freelance engineers. Although freelance support providers carry lower overhead than more substantial support organizations and can afford to bill apparently lower fees, individuals are frequently spread too thin to respond quickly to critical network problems. If a freelance engineer is occupied with another client, sick, on travelling, or in class, the lack of replacement staff may force your company to wait for assistance during a crisis. As your company expands, system unavailability or problems with critical applications get more expensive. The money you believed you were conserving on a freelancer can evaporate fast because of lower output. In addition, when freelance consultants encounter unfamiliar technologies, the unavailability of a big engineering group to rely on for assistance requires them to learn with the meter running while your business ends up footing the bill for their continuing training.

  • Gain Access to Expertise in Complex Information Technology Solutions
    Many smaller service firms or independent engineers who concentrate on small company network consulting may excel at delivering connect-the-dots fixes but lack the experience to work cost-effectively with complicated network configurations that have a variety of operating systems, multiple offices, VoIP systems, mobile workers, integrated financial and analytical applications, eCommerce, and custom business software. Progent's background with global companies and Progent's extensive group of specialists can benefit your small business because big-company environments are by nature complicated, support issues require in-depth understanding of in numerous technical areas, and reaching a high degree of robustness, availability, and protection calls for industry-proven leading practices.

  • Create a Solid Foundation for Growth
    Small companies typically start with a network implemented on a tight budget. Without a solid architecture, a sequence of ad hoc repairs commonly get tossed onto of a weak structure. As a company grows, stability and expandability issues can hinder the success of the organization. Such environments need thorough evaluation, intelligent strategic planning, and broad-based experience to upgrade to an IT infrastructure that can provide the solid basis to handle current business needs and support future growth.

  • Team with Solution Finders, Not Product Resellers
    Small companies require direction and education to work through an ever more complex array of IT options offered for enabling growth and enhancing productivity. Businesses do not need a network consultant or support firm that attempts to sell them products. Progent avoids conflicted motives by not selling any products. Progent offers consulting and services only. This allows Progent to match technical services with the real interests of clients. Mixing IT support and product reselling can lead to a conflict where the proposed solution is built around a predetermined vendor instead of being based on the true needs of a customer.

Get in Touch with Progent
If your Dayton, Ohio company wants to contact Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Fast Remote Technical Help
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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