Quick, Low-cost Online Computer Network Technical Support for Dayton, Ohio Small Businesses
For more than two decades, Progent has focused on delivering world-class computer support services to customers who have small-company budgets. Progent has built a unique service solution that includes a cost-effective, tightly connected virtual office infrastructure, custom online troubleshooting tools, a large pool of engineers accredited in a broad array of IT practice areas, a Help Desk Call Center service model that maximizes efficiency and guarantees follow-up, a worldwide group of remote support professionals, on-site support dispatching for the majority of most zip codes in the United States, and a company ethos focused on resolving technical issues in the shortest time and at the least cost to customers.

For medium-size and enterprise businesses, Progent offers co-sourcing services to reinforce the technical skills of your in-house IT support team. Co-sourcing can reduce expenses and minimize technical risks for major projects like application programming, disaster recover/business continuity preparedness, security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition offer the services of certified consultants to assist your business to plan and implement your cloud strategy.

Core Products and Technologies Serviced by Progent's Consultants for Business Networks in Dayton, Ohio
Progent's nationwide team of industry certified consultants offers support for all facets of information systems found in companies of all sizes. Practice areas served by Progent in and around Dayton include:

Support Delivery Options Available for Dayton, Ohio Businesses
Progent has a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for troubleshooting, consulting, hosting services, and IT administration. Progent's model for providing network support is based on the Help Desk operational structure familiar to big IT organizations. Progent's Contact Center Support Model promotes fast response, comprehensive service documentation, consistent follow-up, and strict cost control for a range of network service delivery modes that include remote troubleshooting, onsite support, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified service professionals can help customers to troubleshoot and fix network issues without the expense or delay of on-premises service calls. The background of Progent's IT consultants allows them to handle most IT issues rapidly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based registration process for first-time customers to address emergency network problems and Progent charges per minute with no startup charges or minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Learn additional details about Progent's online computer support services.

  • Onsite Support
    Progent offers on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's on-site service personnel can operate in tandem with Progent's online service experts to deliver small and midsize companies the best of both worlds: on-premises service technicians when you require them as well as the remote help of Progent's worldwide team of network engineers, security professionals, and business software developers. The wait time for on-site support visits is typically under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises service. Find out more details about why to sign up for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are designed for small and midsize companies who need fast and reliable access to a professional Contact Center with effective phone assistance, online repair capability, and sufficient technical strength for full problem escalation. Because smaller companies typically have limited information technology budgets and can spare scant executive attention for dealing with IT support tasks, Progent's Help Desk Services can be the most cost-effective option to ensure that small business information systems are always productive. Learn more details concerning Progent's Help Desk services.

  • IT Consulting Expertise
    Progent offers small and midsize companies budget-friendly access to enterprise-class consultants who can provide help with critical products and technologies such as Microsoft Windows Server expertise, Cisco network design, network security consulting, high availability network engineering, virtualization strategies, plus integration, customization and training for business programs including accounting, ERP and MRP, management reporting, sales automation, and office productivity packages. Progent can provide assistance with short-term projects such as office moves and massive system migrations, longer term initiatives such as business analytics software development and customization, relational database application development and administration services, and web design, continuing support including network monitoring and network administration, or emergency response like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for vital business applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small companies with higher degrees of reliability, protection, and recoverability than is possible using the class of in-house data center that is practical for most small and midsize businesses. Since Progent uses the same facilities that support the gear of some of the planet's largest IT companies, Progent can eliminate the expense of building and maintaining the systems required for world-class environmental control, electrical failover, and redundant Internet access. For managed application servers, Progent can also make sure that patches and revisions stay current, protection and performance is continually tracked, and systems are consistently backed up and ready for complete and rapid restoration. Find out more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Virtualized Data Center Hosting Services
    Progent's Virtualized Data Center hosting provides full hosting for all of a small company's production servers in a setting that not only provides the top level of fault-tolerance and expandability but that is also easy for clients to transfer to a different support firm or to move in-house whenever your situation calls for it. Progent's Virtual Data Center hosting service is based on mature virtualization technologies that allow businesses with mixed environments to save significantly on the expense of hardware, system support, and IT administration while achieving enterprise-class reliability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Virtual Data Center Hosting encompasses all server-centric applications in a single centrally administered package, can handle the multi- OS and loosely standardized networks typical of small businesses, and keeps ownership of the software licenses in the client's possession so that migrating to a different virtual host is fast, safe, and affordable. This avoids becoming a captive to a single hosting service while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced online support to help companies of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that utilize on-premises IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.

Why Progent Is the Smart Alternative for Dayton, Ohio Small Businesses
Progent's size, breadth and depth of information technology skill, and familiarity with corporate network consulting enable small and midsize businesses to sidestep the pitfalls related to over dependence on small support firms or freelance engineers.

Teaming with Progent enables your business to:

  • Avoid Excessive Dependence on Freelance Consultants
    For network services, smaller companies often rely excessively on individual engineers. Although individual support providers have lower overhead than more substantial support organizations and can afford to bill apparently smaller rates, freelancers are occasionally too busy to react rapidly to urgent problems. If an independent consultant is busy with another client, sick, on vacation, or in class, the absence of replacement staff may require your company to go without assistance during an emergency. The more your small business grows, system downtime or difficulties with critical applications become more costly. The money you believed you were saving on a freelancer can disappear quickly because of lower output. Also, when freelance engineers confront unfamiliar problems, the lack of a big consulting team to depend on for advice forces them to learn on the job while your organization winds up with the bill for their ongoing education.

  • Gain Access to Experts in Complex Information Technology Solutions
    Many smaller support firms or independent engineers specializing in small business network consulting may excel at providing routine fixes but don't have the seasoning to work efficiently with complicated IT infrastructures with mixed operating systems, many sites, Voice over IP implementations, mobile clients, integrated financial and analytical software, eCommerce, and custom business applications. Progent's experience with worldwide companies and Progent's large team of specialists can benefit your business because big-company networks are inherently complex, support problems require thorough understanding of in many technical disciplines, and reaching an acceptable level of robustness, availability, and security calls for industry-proven processes.

  • Create a Solid Basis for Growth
    Small businesses often begin with a network implemented on a shoestring budget. Without a strong basis, a sequence of ad hoc fixes commonly get thrown onto of a marginal structure. As a business evolves, reliability and expandability issues can hinder the productivity of the organization. These networks require thorough assessment, intelligent strategic planning, and broad-based experience to upgrade to a network environment that will provide the reliable foundation to meet current business needs and ease future growth.

  • Team with Solution Finders, Not Resellers
    Smaller companies require direction and education to work through an ever more complex array of technology alternatives offered for accelerating growth and improving efficiency. Businesses do not need a network consultant or service organization that attempts to promote products. Progent eliminates conflicted motives by not selling hardware and software. Progent provides consulting and services only. This permits Progent to align technical services with the genuine interests of customers. Combining network consulting and product selling can lead to a conflict where the proposed solution is built around a preselected vendor instead of being driven by the true needs of a customer.

Get in Touch with Progent
In case your Dayton, Ohio company needs to get in touch with Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Network Support
For immediate remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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