Dayton, OH Urgent Online Support from Certified Computer Network Service Experts
Progent's computer network troubleshooting services save your Dayton, OH company from over-reliance on an individual computer consultant while providing you low cost and reliable access to enterprise-class technical experts. By delivering IT consulting service when you require it, offering specialized expertise for mission-critical technologies, delivering value-added services such as automated server monitoring, and billing only for support you receive, Progent gives your Dayton, Ohio business an affordable option for maximizing the business value of your small business network. Progent is the intelligent way for small organizations to create and maintain a reliable and secure information network and to benefit from quick access to the skilled help ordinarily restricted to businesses who can set up a sizeable in-house information technology organization.

For larger companies, Progent can provide co-sourcing services to supplement the subject matter expertise of your internal network service personnel. Co-sourcing can save money and minimize technical risks for major projects like application design and development, disaster recovery planning and testing, network security audits, merging datacenters, or software migrations.

Progent can also provide access to certified consultants to assist your business to plan and implement a sensible cloud computing strategy.

Key Practice Areas Supported by Progent's Consultants for Business Networks in Dayton, Ohio
Progent's nationwide group of certified consultants offers help for virtually all facets of network technology found in organizations of any size. Areas supported by Progent in Dayton include:

Support Delivery Options Available for Dayton, Ohio Businesses
Progent offers a selection of options for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's model for delivering network support is based on the Help Desk Call Center structure common to big IT support groups. Progent's Help Desk Call Center Service Model ensures rapid response, thorough activity documentation, consistent follow-through, and strict cost monitoring across a range of network support delivery modes that include online repairs, in-person support, high-end consulting, as well as server hosting.

  • Online Support
    Progent’s Technical Response Center provides urgent and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's certified service professionals can assist clients to analyze and fix network problems without the expense or delay of on-premise service calls. The background of Progent's network consultants allows them to handle the majority of IT problems rapidly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based signup process for first-time customers to address emergency network problems and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Learn more information concerning Progent's online network troubleshooting expertise.

  • On-site Service
    Progent offers on-site technical support for signed-up customers in larger cities in the United States. Progent's on-site service personnel can operate in tandem with Progent's online support experts to deliver small and midsize businesses the best of both worlds: on-premise support professionals when you require them plus the on-line help of Progent's seasoned staff of IT consultants, security specialists, and business software programmers. The wait time for on-site support calls is typically under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite support. Find out more about how and why to register for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Helpdesk Services are designed for small and midsize companies who require prompt and dependable support from a professional Help Desk Call Center with effective phone assistance, online troubleshooting capability, and enough technical strength for all needed escalation. Because small and midsize businesses usually have limited information technology budgets and can spare scant management bandwidth for handling network support, Progent's Help Desk Outsourcing Services can be the most efficient option to make sure that small business information systems stay up and running. Learn more about Progent's Contact Center services.

  • IT Consulting Expertise
    Progent offers small and midsize companies budget-friendly availability of enterprise-class IT professionals who can provide help with vital technologies such as Microsoft Windows Server and application support, Cisco Systems network design, company-wide network security engineering, fault tolerant it system design, server virtualization strategies, plus configuration, customization and training for business software such as financials, ERP and MRP, reporting, CRM, and productivity suites. Progent can help with one-time projects such as site moves and massive software upgrades, extended initiatives like management information software programming and support, relational database software programming and DBA support, and web design, continuing services such as network monitoring and network management, or urgent services like data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for key business applications like Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with higher degrees of dependability, protection, and performance than is possible using the class of on-site data center that is realistically affordable for the majority of small and midsize companies. Since Progent uses the same data centers that host the equipment of many of the planet's largest information technology organizations, Progent can eliminate the cost of creating and managing the systems needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs stay updated, security and efficiency is constantly tracked, and systems are consistently archived and ready for full and rapid restoration. Learn additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Virtual Data Center Hosting Services
    Progent's Virtual Data Center hosting service offers comprehensive hosting services for the entirety of a small organization's servers in an environment that not only delivers the top degree of dependability and expandability but that is also convenient for customers to migrate to a different service firm or to move inhouse whenever your circumstance calls for it. Progent's Virtual Data Center hosting is founded on mature virtualization techniques that permit businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, infrastructure support, and IT administration while achieving world-class availability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Virtual Data Center Hosting encompasses all server-based software in a single centrally administered service, can handle the multi- OS and loosely standardized networks typical of smaller companies, and keeps ownership of the software licenses in the client's possession so that migrating to a new virtualized host is fast, safe, and affordable. This eliminates ending up a prisoner of a specific hosting service while still providing all the economies related to ASP and SaaS hosting services.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity applications used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an ever more complex collection of infrastructure products such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-certified security consultants, CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-qualified security engineers can provide a company-wide view of system protection.

The scope and size of Progent's engineering staff offer a unique set of advantages to customers trying to maximize the business value of their information network within a realistic budget. These benefits include:

  • Best Practices
    Progent’s team of Microsoft and Cisco certified consultants average longer than a decade of real-world professional background, at the forefront of network support, executing a wide variety of IT projects for an extensive array of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This means that you get not only expert technical capability, but also a support engineer with field-tested approaches for fixing real-world network problems quickly. Find out additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to bill for remote support and in-person help per minute. As a result, you are charged just for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no sign-up charge and requires no retainer for services delivered during regular working hours. Many support organizations impose substantial minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity does away with big invoices for quick fixes. An additional advantage of granular invoicing is that customers are less tempted to allow incipient issues to stay unaddressed until they become big problems. Read more concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Support
    Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or local service organizations who offer minimal documentation or details of services done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation given by every staff member to every client. The discipline of detailing and organizing support activity allows more effective service and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who won’t release vital service information. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their scope, Progent can focus on offering high-value services where Progent faces few competitors. Small businesses who utilize independent service providers or who maintain internal support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and productive. Read additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Dayton, Ohio business wants to contact Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or send email to information@progent.com.

Immediate Urgent Online Technical Assistance
For urgent online assistance, you can contact Progent's Technical Response Center any time toll-free at 1-866-PROGENT (866-776-4368).

You can also send email to Progent's Progent's Technical Response Center at helpdesk@progent.com.















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