Dayton, OH Remote Support from World-class Network Service Professionals
Progent's computer help services can deliver your Dayton, OH company budget-friendly and consistent access to enterprise-class computer engineers. By delivering IT support help when you require it, offering specialized knowledge for line-of-business applications, delivering unique support such as 24x7 network monitoring, and charging only for services you use, Progent gives your Dayton, Ohio business an affordable option for optimizing the business value of small business networks. If you have a local datacenter, rely on cloud-based resources, or have a hybrid cloud-and-local solution, Progent is the smart choice for businesses to create and support a robust and secure IT system and to have quick availability of the skilled support typically available only to businesses who can set up a large in-house IT group.

For mid-size and large companies, Progent offers co-sourcing and project management services to add to the subject matter expertise of your internal IT service group. Co-sourcing can reduce expenses and help meet schedules for big projects like software development, business continuity preparedness, security evaluations, office consolidations, or software migrations.

Progent can in addition offer the services of certified experts to assist your company to plan and implement your cloud computing strategy.

Main Technologies Serviced by Progent for Businesses in Dayton, Ohio
Progent's nationwide group of certified experts offers support for all facets of information technology deployed by businesses of all sizes. Areas served by Progent in and around Dayton include:

Service Delivery Options for Dayton, Ohio Companies
Progent has a variety of alternatives for providing small companies and local governments with cost-effective IT services for technical support, system architecture, hosting services, and IT administration. Progent's model for providing network support services is built on the Call Center structure common to big IT organizations. Progent's Help Desk Call Center Service Model promotes rapid response, thorough service records, reliable follow-up, and tight expense control across an array of IT service delivery options that include online repairs, on-premises support, top-level consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and routine online service for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified service experts can assist clients to troubleshoot and fix network issues without the cost or delay of travel for onsite service visits. The background of Progent's IT engineers makes it possible to handle the majority of network issues rapidly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent offers a convenient, web-based registration process for first-time customers to accommodate emergency situations and Progent bills per minute with zero sign-up fees or time minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security engineers. Learn more information concerning Progent's online network troubleshooting services.

  • On-site Support
    Progent offers on-site computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite support personnel can work in tandem with Progent's remote service engineers to deliver small companies the optimal solution: on-premises support technicians when you require them plus the on-line help of Progent's seasoned staff of network consultants, security specialists, and business application programmers. The response time for on-site service visits is typically less than 24 hours. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more details concerning how to sign up for Progent's onsite computer service.

  • Help Desk
    Progent's Help Desk Services are designed for small and midsize companies who need fast and dependable support from a professional Help Desk with efficient phone assistance, online troubleshooting capability, and sufficient technical strength for all needed escalation. Since smaller companies usually have limited information technology funds and can spare little executive bandwidth for dealing with IT support tasks, Progent's Contact Center Services could be the most efficient option to ensure that business computer systems are always productive. Read more details about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses affordable availability of enterprise-class IT professionals who can provide assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, network security consulting, fault tolerant network engineering, virtualization solutions, plus configuration, customization and support for small business software including financials, ERP and MRP, business analytics, sales automation, and productivity packages. Progent can provide assistance with one-time projects such as office moves and major software migrations, longer term initiatives such as management reporting software programming and support, database application programming and DBA services, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and network management, or urgent services like disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for critical applications such as Exchange Server and MS SQL in order to provide small businesses with greater levels of reliability, protection, and performance than is possible with the class of internal data center that is achievable for most small and midsize companies. Because Progent utilizes the same data centers that support the gear of some of the world's largest IT organizations, Progent can save you the cost of creating and managing the infrastructure required for enterprise-class environmental control, electrical backup, and redundant Internet access. For managed applications, Progent can also see to it that upgrades and service packs remain current, security and performance is continually monitored, and systems are regularly archived and ready for complete and rapid recovery. Find out more concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for all of a small or midsize company's servers in an environment that not only delivers the highest level of fault-tolerance and extensibility but that is also simple for customers to transfer to a different service provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting is based on mature virtual server techniques that permit businesses with multi-vendor environments to save significantly on the expense of hardware, infrastructure maintenance, and IT administration while achieving enterprise-class dependability and an unprecedented degree of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered solution, can support the mixed- platform and loosely standardized environments typical of small companies, and keeps control of the licenses in the client's hands so that migrating to a new virtual host is quick, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced remote consulting to help companies of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine physical resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight portfolio of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete threat lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and allows fast recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of top data security vendors to deliver web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so that all potential issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability either to block or recover quickly after a ransomware attack. Progent will work with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup/recovery environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and office productivity applications used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated array of network technologies including firewalls, switches, routers, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-certified information assurance professionals offer a company-wide view of system protection and can help with complex security programs such as SIEM solutions to help companies comply with industry standards and statutory mandates for IT information security and incident reporting.

The breadth and size of Progent's consulting team bring a unique array of benefits to organizations trying to increase the business value of their information system within a reasonable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of real-world industry experience, in the trenches of network service, executing a broad variety of technical tasks for an extensive array of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support team. This guarantees that you get not just expert IT capability, but also a consultant with proven methods for solving actual IT problems quickly. Find out more details about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for phone service and on-site help per minute. As a result, you pay only for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no sign-up charge and requires no monthly commitment for support services delivered during regular business hours. Many support firms impose large minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity avoids king-size bills for fast repairs. An additional advantage of by-the-minute invoicing is that you are less tempted to allow incipient problems to stay unaddressed until they become major ones. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or local support firms who provide scant documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by every staff member to each customer. The practice of detailing and archiving support activity allows more efficient support and eliminates a slew of typical problems such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their scope, Progent can focus on offering hard-to-find skills where Progent faces little competition. Small businesses who work with independent service providers or who maintain in-house support staffs gain when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient. Find out more details concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Dayton, Ohio company wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Fast Remote Network Assistance
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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