Fast, Affordable Online Computer Network Support for Dayton, Ohio Small Companies
For over twenty years, Progent has specialized in providing enterprise-quality IT support services to customers with small-company budgets. Progent has developed a unique service system that features a streamlined, tightly connected virtual office network, custom remote troubleshooting tools, a substantial team of consultants accredited in a broad range of technical practice areas, a Help Desk operational structure that promotes efficiency and guarantees follow-through, a global group of remote troubleshooting experts, on-site support dispatching for the majority of most zip codes in the United States, and a company culture committed to resolving technical problems in the shortest time and at the lowest cost to clients.

For medium-size and enterprise businesses, Progent offers co-sourcing support to supplement the skills of your internal network support group. This can reduce expenses and minimize technical risks for big projects like software development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition offer the services of accredited consultants to help your company to design and implement a sensible cloud strategy.

Primary IT Areas Supported by Progent for Office Networks in Dayton, Ohio
Progent provides the services of qualified experts for all aspects of business network technology found in small organizations. Technologies serviced by Progent include:

Support Delivery Alternatives for Dayton, Ohio Companies
Progent has a variety of options for providing small and midsize businesses with affordable IT services for troubleshooting, consulting, hosting, and IT management. Progent's model for providing network support services is based on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Contact Center Support Mechanism ensures fast response, comprehensive service documentation, dependable follow-through, and tight cost monitoring across a range of network service delivery modes that include online troubleshooting, on-premise support, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and routine online support for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service experts can help customers to analyze and fix network problems without the expense or time loss of on-premise service visits. The experience of Progent's network consultants allows them to resolve most IT problems rapidly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-accessible signup process for new customers to accommodate emergency network problems and Progent charges per minute with zero startup charges or minimums, so you are invoiced only for the assistance you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISM-certified security engineers. Find out additional information about Progent's remote network support services.

  • Onsite Support
    Progent offers onsite computer support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote support engineers to give small businesses the ideal combination: in-person support technicians when you require them plus the remote expertise of Progent's seasoned staff of network engineers, security professionals, and business application developers. The wait time for on-site support calls is usually less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for onsite service. Learn more details about why to sign up for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are intended for all businesses who need fast and dependable support from a professional Help Desk Call Center with efficient telephone assistance, online repair tools, and enough technical depth for full problem escalation. Since smaller companies typically have tight information technology budgets and can spare little management attention for dealing with network support, Progent's Help Desk Services could be the most cost-effective way to make sure that small business computer networks stay productive. Learn more concerning Progent's Helpdesk services.

  • Consulting Services
    Progent provides small companies budget-friendly access to enterprise-class consultants who can provide assistance with vital products and technologies including Windows Server and application support, Cisco Systems network architecture, company-wide network protection consulting, non-stop network consulting, virtualization strategies, plus integration, programming and support for business applications such as financials, ERP, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects such as office relocations and major system migrations, extended projects like business information application programming and support, relational database software programming and administration support, and web development, on-going support such as network monitoring and system management, or urgent services such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host key business applications such as Microsoft Exchange Server and MS SQL to provide small and midsize companies with greater degrees of availability, protection, and recoverability than is feasible using the class of on-site data center that is achievable for the majority of small companies. Since Progent utilizes the same facilities that support the equipment of many of the planet's largest IT companies, Progent can save you the expense of building and maintaining the systems needed for world-class cooling, power backup, and redundant Internet connectivity. For hosted applications, Progent can also make sure that upgrades and service packs stay updated, protection and efficiency is continually monitored, and systems and data files are regularly archived and available for complete and rapid restoration. Find out more concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Virtual Data Center Hosting Services
    Progent's Virtualized Data Center hosting service provides full hosting services for all of a small or midsize organization's servers in an environment that not only provides the top degree of availability and scalability but that is also convenient for customers to transfer to another service provider or to move internally when your business situation calls for it. Progent's Virtualized Data Center hosting service is based on tested virtual server techniques that permit businesses with mixed environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT management while achieving enterprise-class reliability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Virtual Data Center Hosting Service encompasses all server-based applications in one centrally managed solution, can support the multi- OS and non- standardized environments typical of smaller businesses, and retains control of the software in the client's hands so that migrating to a different virtualized system is fast, reliable, and inexpensive. This avoids becoming a captive to a specific hosting service while still providing all the economies associated with ASP and SaaS hosting alternatives.

Why Progent Is the Right Choice for Dayton, Ohio Businesses
Progent's size, breadth and depth of technical expertise, and experience with enterprise IT support allow small businesses to sidestep the problems related to over reliance on small service firms or freelance engineers.

Working with Progent's Experts allows your small business to:

  • Avoid Over Reliance on Freelance Support Consultants
    For network support, small companies often depend excessively on freelance consultants. Although individual service engineers carry lower overhead than more substantial IT service organizations and can typically charge nominally smaller rates, individuals are frequently stretched to far to react quickly to critical situations. If a freelance engineer is occupied with another client, sick, on vacation, or in training, the lack of replacement staff may force your company to wait for assistance in case of a crisis. The more your company grows, system downtime or difficulties with critical applications become more expensive. The dollars you thought you were conserving on a freelancer can evaporate fast due to lower output. In addition, when independent engineers confront new problems, the lack of a big engineering team to rely on for help requires them to train on the job while your business winds up with the costs for their continuing training.

  • Have Access to Certified Professionals in Sophisticated Network Issues
    Many small support firms or independent consultants focused on small business IT support may excel at delivering connect-the-dots fixes but don't have the seasoning to work efficiently with complex network infrastructures that have mixed platforms, numerous locations, Voice over IP implementations, mobile workers, interconnected accounting and operational software, eCommerce, and custom business software. Progent's experience with global companies and Progent's large group of experts can be valuable to your small business because big-company environments are characteristically complicated, integration problems demand in-depth knowledge in numerous technical areas, and achieving an acceptable level of robustness, availability, and security calls for enterprise-proven leading practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses often begin with an IT system implemented on a shoestring budget. Without a proper architecture, a series of improvised repairs commonly get piled onto of a weak foundation. As a business evolves, stability and expandability problems can obstruct the success of the organization. Such networks require thorough evaluation, intelligent business analysis, and broad-based experience to upgrade to a network infrastructure that will provide the reliable foundation to meet critical business requirements and support downstream growth.

  • Work with Solution Providers, Not Product Vendors
    Smaller companies need guidance and insight to work through an increasingly complex array of technology alternatives offered for enabling growth and improving efficiency. They do not need a network consultant or support firm that tries to promote products. Progent avoids conflicts of interest by not selling any products. Progent sells services and expertise only. This allows Progent to match consulting services with the real needs of clients. Combining network support and product reselling can lead to a situation where the proposed solution is based on a predetermined technology rather than being based on the actual requirements of a small business.

Get in Touch with Progent
If your Dayton, Ohio company wants to ask Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or email to

Immediate Emergency Remote Technical Assistance
For emergency remote support, you can contact Progent's Online Help Desk at any time toll-free at 1-866-PROGENT (866-776-4368).

You can also send email to Progent's Progent's Technical Response Center at

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