Dayton, Ohio Microsoft Gold Certified and Cisco Qualified Consulting
Remote and Onsite Network Consulting and Troubleshooting
Expert Online Service for Dayton, Ohio Networks from Certified Engineers
Small businesses have typically been underserved by major IT service organizations. Many small companies permit themselves to grow overly reliant on individual consultants or small support firms who lack the size or extensive skill sets to respond promptly or effectively to technical crises. Other small businesses resort to giant service firms that employ technicians trained to offer standardized fixes for common issues but who do not have the experience and technical scope to handle the diversity of configurations and absence of standards typical of small company IT networks.
Progent's time-tested approach to delivering low-cost and successful network service to small businesses has made Progent one of the premiere Microsoft Gold IT consulting organizations in the industry. Progent has provided remote help to companies in every state in the United States and can dispatch onsite help in most zip codes.
For mid-size and large companies, Progent offers co-sourcing and project management support to reinforce the technical skills of your internal IT support group. Co-sourcing can cut costs and help meet schedules for major projects such as application programming, disaster recovery planning, network security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition provide access to certified experts to assist your business to plan and implement your cloud computing strategy.
Popular Areas of Expertise Supported by Progent's Consultants for Companies in Dayton, Ohio
Progent's nationwide group of world-class support professionals provides support for virtually all facets of network systems found in businesses of all sizes. Practice areas supported by Progent in Dayton include:
Support Delivery Alternatives Available for Dayton, Ohio Companies
Progent has a variety of alternatives for providing small businesses and local governments with affordable computer services for technical support, consulting, hosting, and network management. Progent's model for providing network support services is based on the Help Desk structure familiar to larger IT groups. Progent's Help Desk Support Mechanism promotes fast support, thorough service records, reliable follow-up, and tight expense control across an array of network support delivery modes that include remote troubleshooting, on-premise support, top-level consulting, plus server and application hosting.
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and scheduled remote support for Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can assist clients to analyze and fix network problems without the expense or delay of on-premise support calls. The experience of Progent's IT engineers allows them to resolve most IT problems quickly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-based registration process for new customers to accommodate urgent network problems and Progent charges per minute with zero startup fees or time minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security engineers. Learn additional information about Progent's online computer support expertise.
- Onsite Service
Progent provides onsite technical support for registered customers in larger cities in the United States. Progent's onsite support personnel can work in conjunction with Progent's online support experts to deliver small businesses the best of both worlds: in-person support technicians when you need them as well as the on-line help of Progent's seasoned team of IT engineers, security professionals, and business application developers. The response time for in-person service visits is typically under one business day. There is no sign-up or retainer charge for becoming a Progent client for onsite service. Find out more details about how to sign up for Progent's in-person computer service.
- Help Desk
Progent's Help Desk Outsourcing Services are intended for all businesses and local governments who require fast and reliable support from a professional Contact Center with efficient telephone assistance, online troubleshooting tools, and enough technical strength for full problem escalation. Since smaller businesses usually have limited IT budgets and can provide scant management attention for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services could be the most efficient option to ensure that small business information networks stay up and running. Read more details about Progent's Contact Center outsourcing services.
- Consulting Expertise
Progent offers small companies affordable access to world-class consultants who can provide help with vital technologies such as Microsoft Windows Server expertise, Cisco network architecture, company-wide network protection engineering, non-stop it system consulting, server virtualization strategies, plus configuration, customization and support for business software such as accounting, ERP, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects such as office relocations and massive system upgrades, longer term initiatives like business information application development and support, relational database software development and administration support, and web development, on-going support including server monitoring and network administration, or urgent response like data restoration and virus removal.
- Application Server Hosting
Progent can host key applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small companies with higher levels of reliability, protection, and performance than is possible with the class of in-house data center that is achievable for most small and midsize companies. Because Progent uses the same data centers that host the equipment of some of the world's biggest information technology companies, Progent can save you the expense of creating and managing the systems required for enterprise-class cooling, power failover, and uninterruptible Internet access. For hosted applications, Progent can also make sure that upgrades and revisions remain updated, protection and performance is constantly tracked, and systems are regularly backed up and available for full and rapid restoration. Find out additional information concerning Progent's hosting services for Exchange and other mission-critical applications.
- Virtualized Data Center Hosting
Progent's Virtualized Data Center hosting service offers complete hosting services for all of a small or midsize company's servers in a setting that not only provides the top level of availability and expandability but that is in addition convenient for customers to migrate to another support firm or to move internally whenever your situation calls for it. Progent's Virtual Data Center hosting is structured around mature virtual server technologies that allow businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and network management while achieving enterprise-class dependability and an unprecedented degree of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Virtualized Data Center Hosting covers all server-centric applications in one centrally managed service, can support the mixed- platform and loosely standardized environments common with smaller companies, and retains control of the licenses in the customer's hands so that migrating to a different virtual system is quick, safe, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.
Why Progent Is the Right Alternative for Dayton, Ohio Small Businesses
Progent's size, breadth of information technology expertise, and experience with corporate IT consulting allow small companies to avoid the problems associated with excessive dependence on small service firms or individual consultants.
Teaming with Progent allows your small business to:
- Prevent Over Dependence on Individual Consultants
For network services, smaller companies often depend excessively on independent engineers. Though individual service engineers carry lower expenses than larger IT service organizations and can typically bill apparently lower rates, freelancers are frequently too overworked to respond quickly to urgent situations. If a freelance consultant is busy with another customer, ill, on travelling, or in class, the absence of replacement personnel may force your company to go without assistance during an emergency. As your company expands, network unavailability or problems with critical programs become more costly. The money you believed you were saving on an independent consultant can evaporate fast because of lost output. Also, when independent engineers encounter new problems, the unavailability of a large engineering group to count on for advice forces them to learn in place while your organization winds up footing the costs for their ongoing education.
- Gain Access to Experts in Advanced IT Solutions
Many small support organizations or independent consultants who concentrate on small company IT support are capable of delivering routine solutions but lack the background to work cost-effectively with complicated network configurations with mixed platforms, numerous offices, Voice over IP implementations, mobile clients, integrated financial and operational software, eCommerce, and custom business applications. Progent's experience with worldwide enterprises and Progent's large staff of specialists can be valuable to your business because enterprise networks are characteristically complicated, support problems demand in-depth understanding of in many technical disciplines, and reaching an acceptable level of robustness, reliability, and security requires enterprise-tested best practices.
- Create a Solid Basis for Seamless Growth
Small companies often begin with an IT system implemented on a tight budget. Lacking a carefully designed architecture, a sequence of band-aid fixes often get thrown on top of a marginal foundation. As a business grows, stability and expandability problems can undermine the productivity of the organization. Such environments require thorough assessment, smart business planning, and broad-based experience to migrate to an IT infrastructure that will act as the solid basis to handle current business needs and ease future growth.
- Team with Solution Finders, Not Resellers
Smaller businesses require guidance and insight to navigate through an ever more complicated maze of IT options offered for enabling business growth and improving efficiency. Businesses do not need an IT engineer or support organization that tries to promote products. Progent avoids conflicted motives by not selling any products. Progent sells services and expertise only. This permits Progent to align technical support services with the genuine needs of customers. Combining network support and product selling can lead to a conflict where the recommended solution is built around a predetermined vendor instead of being based on the true requirements of a client.
Get in Touch with Progent
If your Dayton, Ohio business wants to talk to Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or email to firstname.lastname@example.org.
Fast Emergency Remote Technical Help
For urgent online help, you can call Progent's Online Help Desk any time toll-free at 1-866-PROGENT (866-776-4368).
You can also email Progent's Progent's Help Desk Call Center at email@example.com.
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