Professional Remote Technical Support for Dayton, Ohio Small Business Computers from Certified Consultants
Small companies have typically been underserved by large network support organizations. Many small companies allow themselves to grow excessively reliant on freelance engineers or small support organizations who lack the size or comprehensive skill sets to respond quickly or efficiently to network emergencies. Other small businesses turn to mass-market support providers staffed with personnel able to provide by-the-numbers fixes for common problems but who are missing the experience and technical scope to handle the diversity of configurations and lack of standardization that characterizes small company IT systems.

Progent's proven methodology for providing affordable and effective network service to small businesses has made Progent one of the most respected Microsoft network service organizations in the industry. Progent has delivered remote help to companies in every state in the country and can dispatch onsite technical support in most zip codes.

For larger companies, Progent offers co-sourcing services to reinforce the subject matter expertise of your in-house IT support team. This can cut costs and minimize technical risks for big projects such as application development, business continuity planning, network security evaluations, office consolidations, or technology migrations.

Progent can in addition offer access to accredited experts to assist your company to plan and execute your cloud computing strategy.

Core Practice Areas Serviced by Progent for Businesses in Dayton, Ohio
Progent's team of world-class experts offers assistance for all facets of information technology found in businesses of any size. Technologies supported by Progent in Dayton include:

Service Delivery Alternatives for Dayton, Ohio Companies
Progent offers a selection of alternatives for providing small businesses and local governments with cost-effective computer services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for delivering computer support services is based on the Call Center structure familiar to big IT organizations. Progent's Help Desk Call Center Service Mechanism promotes fast support, thorough activity records, dependable follow-through, and tight cost control across a range of IT service delivery options that include remote repairs, onsite help, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and routine online service for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned support experts can help customers to analyze and fix network issues without the cost or time loss of in-person support visits. The experience of Progent's IT consultants allows them to handle the majority of network issues quickly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-accessible signup procedure for first-time clients to accommodate urgent situations and Progent charges by the minute with no sign-up charges or time minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Learn additional information about Progent's remote computer support services.

  • On-site Support
    Progent provides on-site technical assistance for signed-up customers in larger cities in the United States. Progent's on-site service personnel can operate in tandem with Progent's online support experts to deliver small and midsize businesses the best of both worlds: on-premises support professionals when you require them as well as the remote expertise of Progent's worldwide staff of IT engineers, security professionals, and business application programmers. The wait time for in-person service visits is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent client for onsite support. Learn more details concerning why to register for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for small and midsize companies who require prompt and reliable access to an online Help Desk with effective telephone assistance, remote repair capability, and enough technical depth for all needed escalation. Since smaller businesses typically have tight information technology budgets and can provide little management attention for dealing with network support, Progent's Help Desk Outsourcing Services could be the most cost-effective way to make sure that business computer networks are always up and running. Learn more concerning Progent's Helpdesk services.

  • Consulting Services
    Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can provide assistance with critical technologies including Microsoft Windows Server and application support, Cisco Systems network design, network protection consulting, high availability network engineering, server virtualization solutions, plus integration, programming and support for small business software including financials, ERP, reporting, CRM, and productivity software. Progent can provide assistance with short-term projects including site moves and massive system migrations, extended initiatives such as business information application programming and support, database software programming and DBA support, and web development, continuing services such as server monitoring and network management, or emergency services like disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for key business applications such as Exchange and Microsoft SQL to provide small businesses with higher levels of availability, security, and recoverability than is possible with the class of internal data center that is practical for the majority of small companies. Because Progent utilizes the same facilities that support the equipment of many of the planet's largest information technology companies, Progent can save you the cost of building and managing the infrastructure required for world-class cooling, power failover, and uninterruptible Internet access. For hosted applications, Progent can also ensure that upgrades and service packs remain current, protection and efficiency is constantly monitored, and systems are consistently archived and available for full and prompt restoration. Learn additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Virtualized Data Center Hosting
    Progent's Virtual Data Center hosting service provides full hosting for the entirety of a small organization's servers in an environment that not only provides the highest level of fault-tolerance and scalability but that is also easy for customers to migrate to another service provider or to move in-house whenever your situation calls for it. Progent's Virtual Data Center hosting service is founded on tested virtual server techniques that permit small businesses with multi-vendor environments to save dramatically on the costs of hardware, system support, and network administration while achieving world-class reliability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service hosting offerings, Progent's Virtualized Data Center Hosting Service encompasses all server-based software in one centrally administered package, can handle the mixed- OS and loosely standardized networks typical of small companies, and retains control of the software licenses in the client's hands so that migrating to a new virtual host is quick, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert remote consulting support to help companies of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine physical IT assets as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.

Why Progent Is the Right Choice for Dayton, Ohio Businesses
Progent's staff size, scope of information technology skill, and experience with corporate network support allow small and midsize companies to avoid the problems related to over dependence on thinly staffed support organizations or individual consultants.

Working with Progent's Experts allows your small business to:

  • Prevent Over Dependence on Individual Support Consultants
    For IT services, smaller businesses often rely excessively on individual engineers. Although freelance service providers carry lower expenses than larger IT service organizations and can typically bill apparently smaller rates, freelancers are frequently unable to respond rapidly to urgent network problems. If an independent engineer is occupied with another client, ill, on vacation, or in training, the absence of replacement staff may force your company to wait for assistance during an emergency. The more your small business grows, network unavailability or difficulties with line-of-business programs become more expensive. The money you thought you were saving on an independent consultant can be eaten up quickly because of lost productivity. In addition, when independent engineers confront new problems, the unavailability of a big consulting group to depend on for advice forces them to train in place while your company winds up footing the costs for their continuing training.

  • Gain Access to Certified Professionals in Complex IT Issues
    The majority of smaller service organizations or independent consultants focused on small business IT support may excel at delivering routine solutions but lack the seasoning to deal cost-effectively with complex network configurations with a variety of platforms, many locations, VoIP systems, remote clients, integrated accounting and operational applications, data-driven web sites, and custom line-of-business software. Progent's experience with global companies and Progent's extensive staff of specialists can benefit your company because enterprise environments are inherently complicated, support issues require thorough understanding of in many technical disciplines, and reaching a high level of stability, reliability, and protection requires enterprise-tested leading practices.

  • Build a Solid Foundation for Seamless Growth
    Small businesses typically begin with a network cobbled together on a tight budget. Lacking a solid architecture, a series of ad hoc repairs commonly get piled on top of a marginal foundation. As a company evolves, reliability and expandability issues can undermine the productivity of the business. These environments require proper evaluation, intelligent strategic planning, and in-depth experience to upgrade to an IT environment that will act as the solid foundation to meet current business needs and ease future growth.

  • Team with Solution Consultants, Not Resellers
    Small companies need guidance and education to work through an ever more complex maze of IT options offered for accelerating growth and enhancing efficiency. Businesses do not need a network consultant or service firm that tries to promote products. Progent avoids conflicted motives by not selling any products. Progent sells services and expertise exclusively. This allows Progent to align technical services with the real needs of clients. Mixing network consulting and product selling can lead to a situation where the proposed solution is built around a preselected technology rather than being driven by the true requirements of a customer.

How to Contact Progent
If your Dayton, Ohio company wants to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or email to

Fast Urgent Online Technical Support
For emergency online assistance, you can call Progent's Technical Response Center at any time toll-free at 1-866-PROGENT (866-776-4368).

You can also email Progent's Progent's Help Desk Call Center at

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