Dayton, OH Urgent Remote Support from Certified Computer Troubleshooting Professionals
Progent's computer network troubleshooting services save your Dayton, OH company from over-reliance on an individual computer engineer while giving your company budget-friendly and reliable support from Microsoft and Cisco certified IT experts. By delivering IT support help when you need it, offering specialized knowledge for critical applications, offering value-added support such as 24x7 server monitoring, and invoicing only for services you use, Progent offers your Dayton, Ohio company an economical option for optimizing the profitability of your small business information system. Progent is the smart way for small businesses to build and manage a reliable and safe information system and to benefit from fast access to the experienced consulting typically available only to enterprises who can maintain a sizeable in-house information technology group.

For larger businesses, Progent offers co-sourcing support to add to the technical skills of your internal IT support staff. Co-sourcing can cut costs and help meet schedules for big projects such as application development, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide the services of certified consultants to assist your business to plan and implement a sensible cloud computing strategy.

Primary IT Areas Supported by Progent for Office Networks in Dayton, Ohio
Progent provides the support of accredited experts for all facets of business network technology deployed in small and midsize companies and local governments. Technologies supported by Progent's consultants include:

Support Delivery Alternatives for Dayton, Ohio Businesses
Progent has a variety of options for providing small and midsize businesses with cost-effective computer services for troubleshooting, consulting, hosting services, and network administration. Progent's model for providing IT support services is built on the Help Desk structure common to larger IT support groups. Progent's Helpdesk Support Model promotes fast response, comprehensive service records, consistent follow-through, and tight cost control across a range of network support delivery modes that include online repairs, in-person help, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can help customers to troubleshoot and fix hardware and software issues without the expense or time loss of in-person service visits. The experience of Progent's IT engineers allows them to resolve the majority of IT issues rapidly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible registration procedure for new customers to accommodate emergency situations and Progent bills per minute with no startup charges or time minimums, so you pay only for the help you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Learn more details about Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent offers on-site technical assistance for signed-up customers in larger cities in the United States. Progent's onsite service technicians can operate in tandem with Progent's online service experts to deliver small businesses the ideal combination: on-premise support professionals when you need them as well as the on-line help of Progent's seasoned staff of IT consultants, security specialists, and business application programmers. The wait time for in-person service calls is usually less than one business day. There is no start-up or retainer fee for becoming a Progent client for onsite support. Learn more concerning how and why to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Contact Center Outsourcing Services are designed for all companies who need fast and dependable access to an online Contact Center with effective telephone support, online repair capability, and sufficient technical strength for full problem escalation. Because smaller businesses usually are constrained by tight information technology budgets and can spare little management bandwidth for handling IT support tasks, Progent's Help Desk Outsourcing Services can be the most efficient option to ensure that business information networks are always productive. Read more details about Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can deliver assistance with vital technologies including Windows Server and application support, Cisco network infrastructure, network security engineering, fault tolerant it system engineering, server virtualization solutions, plus integration, customization and support for small business programs including financials, ERP and MRP, management reporting, CRM, and office productivity software. Progent can provide assistance with one-time projects such as office moves and major system migrations, longer term initiatives like management reporting application programming and customization, database application programming and administration support, and web design, on-going services such as network monitoring and network management, or emergency response like disaster recovery and virus removal.

  • Application Hosting
    Progent can host key applications like Exchange and Microsoft SQL to provide small companies with higher levels of dependability, protection, and recoverability than is possible with the class of in-house data center that is realistically affordable for the majority of small organizations. Since Progent uses the same data centers that host the equipment of many of the planet's largest information technology organizations, Progent can eliminate the cost of building and maintaining the infrastructure needed for world-class cooling, power backup, and redundant Internet access. For hosted application servers, Progent can also see to it that patches and revisions stay updated, protection and performance is continually monitored, and systems and data files are regularly archived and ready for full and rapid restoration. Learn more concerning Progent's hosting for Exchange Server and other critical applications.

  • Virtualized Data Center Hosting Services
    Progent's Virtualized Data Center hosting offers full hosting services for the entirety of a small company's production servers in an environment that not only delivers the top level of dependability and expandability but that is also convenient for customers to transfer to another support provider or to move internally whenever your circumstance warrants it. Progent's Virtual Data Center hosting is based on mature virtualization techniques that permit companies with multi-vendor networks to benefit significantly on the expense of capital equipment, infrastructure support, and IT administration while getting world-class reliability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Virtualized Data Center Hosting encompasses all server-based software in one centrally managed service, can support the mixed- OS and non- standardized networks typical of small businesses, and keeps control of the software in the client's possession so that moving to a new virtualized system is fast, reliable, and affordable. This eliminates ending up a captive to a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.

Why Progent Offers the Smart Alternative for Dayton, Ohio Businesses
Progent's staff size, depth of technical expertise, and familiarity with corporate IT consulting allow small and midsize companies to avoid the problems related to excessive dependence on small service firms or freelance engineers.

Teaming with Progent's Experts allows your company to:

  • Prevent Excessive Reliance on Freelance Consultants
    For IT services, smaller businesses often rely heavily on individual consultants. Although freelance service providers carry lower expenses than more substantial support organizations and can afford to charge apparently lower rates, they are sometimes too busy to react rapidly to urgent network problems. If a freelance consultant is busy with different client, sick, on vacation, or in class, the absence of replacement personnel may force your business to go without help during an emergency. The more your company expands, network unavailability or difficulties with critical programs get more expensive. The money you thought you were saving on an independent consultant can disappear fast because of lower productivity. In addition, when independent engineers confront unfamiliar technologies, the lack of a big engineering team to rely on for help requires them to learn in place while your business ends up with the costs for their ongoing training.

  • Have Access to Certified Professionals in Sophisticated IT Issues
    The majority of small service firms or independent engineers who concentrate on small business IT consulting may excel at delivering connect-the-dots solutions but lack the background to work efficiently with complicated network infrastructures with a variety of operating systems, numerous offices, VoIP systems, mobile clients, interconnected financial and analytical software, data-driven web sites, and custom line-of-business applications. Progent's experience with global enterprises and Progent's large group of experts can be valuable to your business because enterprise networks are characteristically complicated, integration problems demand thorough knowledge in numerous technical areas, and achieving a high level of robustness, reliability, and security calls for industry-proven best practices.

  • Create a Firm Foundation for Growth
    Small businesses typically begin with an IT system cobbled together on a tight budget. Without a carefully designed architecture, a series of improvised fixes commonly get tossed onto of a marginal foundation. As a company evolves, reliability and scalability problems can obstruct the success of the organization. These environments require thorough evaluation, smart strategic planning, and in-depth expertise to upgrade to a network environment that can provide the solid basis to meet current business needs and support downstream growth.

  • Team with Solution Providers, Not Resellers
    Smaller businesses require direction and education to work through an increasingly complicated array of IT alternatives available for enabling growth and enhancing productivity. Businesses do not need an IT consultant or support firm that tries to sell them products. Progent avoids conflicts of interest by not reselling any products. Progent offers services only. This allows Progent to align technical services with the real needs of customers. Mixing IT support and product reselling can result in a situation where the proposed solution is based on a preselected technology rather than being driven by the true requirements of a client.

How to Contact Progent
If your Dayton, Ohio company wants to get in touch with Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or email to

Fast Urgent Remote Network Support
For emergency remote help, you can call Progent's Online Help Desk at any time toll-free at 1-866-PROGENT (866-776-4368).

You can also send email to Progent's Progent's Technical Response Center at

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