Professional Remote Technical Support for Dayton, Ohio Small Business Computers from Certified Consultants
Small companies have typically been underserved by large network support organizations. Many small companies allow themselves to grow excessively reliant on freelance engineers or small support organizations who lack the size or comprehensive skill sets to respond quickly or efficiently to network emergencies. Other small businesses turn to mass-market support providers staffed with personnel able to provide by-the-numbers fixes for common problems but who are missing the experience and technical scope to handle the diversity of configurations and lack of standardization that characterizes small company IT systems.

Progent's proven methodology for providing affordable and effective network service to small businesses has made Progent one of the most respected Microsoft network service organizations in the industry. Progent has delivered remote help to companies in every state in the country and can dispatch onsite technical support in most zip codes.

For larger companies, Progent offers co-sourcing services to reinforce the subject matter expertise of your in-house IT support team. This can cut costs and minimize technical risks for big projects such as application development, business continuity planning, network security evaluations, office consolidations, or technology migrations.

Progent can in addition offer access to accredited experts to assist your company to plan and execute your cloud computing strategy.

Core Practice Areas Serviced by Progent for Businesses in Dayton, Ohio
Progent's team of world-class experts offers assistance for all facets of information technology found in businesses of any size. Technologies supported by Progent in Dayton include:

Service Delivery Alternatives for Dayton, Ohio Companies
Progent offers a selection of alternatives for providing small businesses and local governments with cost-effective computer services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for delivering computer support services is based on the Call Center structure familiar to big IT organizations. Progent's Help Desk Call Center Service Mechanism promotes fast support, thorough activity records, dependable follow-through, and tight cost control across a range of IT service delivery options that include remote repairs, onsite help, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and routine online service for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned support experts can help customers to analyze and fix network issues without the cost or time loss of in-person support visits. The experience of Progent's IT consultants allows them to handle the majority of network issues quickly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-accessible signup procedure for first-time clients to accommodate urgent situations and Progent charges by the minute with no sign-up charges or time minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Learn additional information about Progent's remote computer support services.

  • On-site Support
    Progent provides on-site technical assistance for signed-up customers in larger cities in the United States. Progent's on-site service personnel can operate in tandem with Progent's online support experts to deliver small and midsize businesses the best of both worlds: on-premise support professionals when you require them as well as the remote expertise of Progent's worldwide staff of IT engineers, security professionals, and business application programmers. The wait time for in-person service visits is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent client for onsite support. Learn more details concerning why to register for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for small and midsize companies who require prompt and reliable access to an online Help Desk with effective telephone assistance, remote repair capability, and enough technical depth for all needed escalation. Since smaller businesses typically have tight information technology budgets and can provide little management attention for dealing with network support, Progent's Help Desk Outsourcing Services could be the most cost-effective way to make sure that business computer networks are always up and running. Learn more concerning Progent's Helpdesk services.

  • Consulting Services
    Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can provide assistance with critical technologies including Microsoft Windows Server and application support, Cisco Systems network design, network protection consulting, high availability network engineering, server virtualization solutions, plus integration, programming and support for small business software including financials, ERP, reporting, CRM, and productivity software. Progent can provide assistance with short-term projects including site moves and massive system migrations, extended initiatives such as business information application programming and support, database software programming and DBA support, and web development, continuing services such as server monitoring and network management, or emergency services like disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for key business applications such as Exchange and Microsoft SQL to provide small businesses with higher levels of availability, security, and recoverability than is possible with the class of internal data center that is practical for the majority of small companies. Because Progent utilizes the same facilities that support the equipment of many of the planet's largest information technology companies, Progent can save you the cost of building and managing the infrastructure required for world-class cooling, power failover, and uninterruptible Internet access. For hosted applications, Progent can also ensure that upgrades and service packs remain current, protection and efficiency is constantly monitored, and systems are consistently archived and available for full and prompt restoration. Learn additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Virtualized Data Center Hosting
    Progent's Virtual Data Center hosting service provides full hosting for the entirety of a small organization's servers in an environment that not only provides the highest level of fault-tolerance and scalability but that is also easy for customers to migrate to another service provider or to move inhouse whenever your situation calls for it. Progent's Virtual Data Center hosting service is founded on tested virtual server techniques that permit small businesses with multi-vendor environments to save dramatically on the costs of hardware, system support, and network administration while achieving world-class reliability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service hosting offerings, Progent's Virtualized Data Center Hosting Service encompasses all server-based software in one centrally administered package, can handle the mixed- OS and loosely standardized networks typical of small companies, and retains control of the software licenses in the client's hands so that migrating to a new virtual host is quick, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still providing all the savings related to SaaS hosting services.

Special Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated collection of network technologies including firewalls, switches, routers, VoIP solutions, and wireless networking. In addition, Progent's CISSP-certified security experts, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-certified security engineers can provide a company-wide perspective on system protection.

The scope and size of Progent's engineering staff offer a powerful array of advantages to companies trying to increase the business value of their information network within a realistic budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of hands-on professional experience, in the trenches of network support, executing a broad variety of technical tasks for a large mix of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This means that you get not only expert IT help, but also a consultant with field-tested approaches for repairing actual network problems rapidly. Read more about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to charge for online support and in-person help by the minute. Consequently, you are invoiced only for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no sign-up charge and requires no retainer for support services provided during regular business hours. Many support firms demand large minimum fees or bill in increments of fifteen minutes or more. Progent's small billing granularity does away with major bills for quick fixes. An additional advantage of granular billing is that your company are not inclined to allow incipient problems to fester until they grow into big ones. Learn more about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Support
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or small service organizations who provide scant documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation given by each consultant to each customer. The discipline of detailing and organizing support activity allows more effective support and avoids a variety of typical problems such as when a service client is virtually held hostage to a consultant who wonít release the keys to the kingdom. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent faces little competition. Small businesses who work with freelance consultants or who employ in-house support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, protected, and efficient. Learn more about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Dayton, Ohio company needs to talk to Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or email to

Fast Urgent Remote Network Support
For emergency remote assistance, you can call Progent's Technical Response Center any time toll-free at 1-866-PROGENT (866-776-4368).

You can also send email to Progent's Progent's Technical Response Center at

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