Immediate, Low-cost Online Computer Network Help for Dayton, Ohio Small Businesses
For more than twenty years, Progent has specialized in providing world-class IT support to clients with small-business IT budgets. Progent has built a powerful support system that includes a cost-effective, tightly connected virtual office infrastructure, custom remote troubleshooting tools, a large team of engineers accredited in a wide array of technical practice areas, a Call Center operational structure that maximizes efficiency and guarantees follow-up, a global team of on-line troubleshooting experts, in-person support availability for the majority of most zip codes in the United States, and a corporate ethos focused on solving network issues in the shortest time and at the least cost to customers.

For mid-size and large companies, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your in-house network service staff. This can save money and help meet schedules for big projects like software design and development, business continuity planning, security audits, merging datacenters, or software migrations.

Progent can also offer access to certified consultants to help your company to plan and execute your cloud strategy.

Key Technical Areas Supported by Progent for Office Networks in Dayton, Ohio
Progent offers the support of accredited experts for all aspects of business network technology found in small and midsize companies. Products and technologies serviced by Progent's consultants include:

Support Delivery Alternatives Available for Dayton, Ohio Companies
Progent has a variety of options for providing small and midsize companies with affordable computer services for technical support, system architecture, hosting, and network management. Progent's model for delivering network support is based on the Call Center operational structure familiar to larger IT support groups. Progent's Helpdesk Service Model promotes rapid response, comprehensive service records, dependable follow-through, and strict expense control for a range of network service delivery alternatives that include remote troubleshooting, in-person support, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support experts can assist clients to analyze and fix network issues without the cost or time loss of on-premise service visits. The background of Progent's network consultants makes it possible to resolve most network issues rapidly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based signup procedure for new customers to address emergency network problems and Progent charges per minute with zero sign-up charges or time minimums, so you are invoiced only for the help you receive. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Find out additional information concerning Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent provides onsite computer support for registered clients in larger cities in the United States. Progent's on-site support technicians can work in tandem with Progent's online support engineers to deliver small and midsize companies the best of both worlds: onsite service professionals when you require them plus the on-line expertise of Progent's worldwide staff of IT consultants, security specialists, and business application programmers. The wait time for on-site service calls is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premise service. Find out more concerning how to sign up for Progent's in-person network service.

  • Help Desk
    Progent's Help Desk Call Center Services are intended for small and midsize businesses who require prompt and reliable support from an online Help Desk Call Center with efficient telephone support, online troubleshooting capability, and enough technical strength for all needed escalation. Since smaller businesses usually are constrained by tight information technology funds and can provide scant executive attention for handling IT support tasks, Progent's Help Desk Outsourcing Services could be the most cost-effective way to ensure that business computer systems stay productive. Learn more details about Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent provides small and midsize companies affordable availability of world-class IT professionals who can deliver assistance with critical products and technologies such as Microsoft Windows Server expertise, Cisco network infrastructure, network protection consulting, non-stop it system consulting, virtualization strategies, plus configuration, programming and support for small business software such as accounting, ERP, reporting, sales automation, and office productivity suites. Progent can provide assistance with short-term projects such as office moves and major software upgrades, longer term projects such as management reporting software development and customization, database application development and DBA services, and web development, continuing support including network monitoring and network administration, or urgent services such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host mission-critical applications such as Exchange Server and SQL Server in order to provide small businesses with higher levels of dependability, protection, and performance than is feasible with the class of internal data center that is realistically affordable for the majority of small companies. Because Progent uses the same facilities that host the equipment of many of the world's biggest information technology companies, Progent can save you the cost of building and maintaining the systems required for world-class environmental control, power backup, and redundant Internet connectivity. For managed application servers, Progent can also see to it that patches and revisions stay updated, protection and performance is constantly monitored, and systems and data files are consistently archived and ready for complete and rapid recovery. Learn additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Virtualized Data Center Hosting
    Progent's Virtualized Data Center hosting service provides comprehensive hosting for the entirety of a small or midsize company's production servers in a setting that not only delivers the highest degree of fault-tolerance and extensibility but that is in addition convenient for clients to transfer to another support firm or to move internally when your business situation warrants it. Progent's Virtualized Data Center hosting service is built around tested virtualization techniques that allow small businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, infrastructure support, and network management while getting world-class reliability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Virtualized Data Center Hosting Service covers all server-based applications in one centrally administered package, can handle the mixed- platform and loosely standardized networks typical of smaller businesses, and keeps ownership of the licenses in the client's hands so that migrating to a new virtual host is quick, safe, and affordable. This eliminates ending up a prisoner of a single hosting service while still offering all the economies related to SaaS hosting alternatives.

Unique Benefits of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and office productivity programs important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more complex collection of network products including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless networking. In addition, Progent's CISSP-certified security experts, CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-certified security professionals can provide a business-wide view of system security.

The scope and depth of Progent's consulting staff offer a powerful set of benefits to customers trying to maximize the productivity of their information system within an affordable budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of real-world professional background, in the trenches of IT service, executing a broad variety of technical tasks for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support staff. This means that you get not just expert technical capability, but also a support engineer with field-tested approaches for fixing actual IT problems quickly. Find out additional information about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to bill for remote support and on-site visits per minute. As a result, you pay only for delivered support. Progent does not impose a higher rate for off-hours or urgent service, and Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no sign-up fee and requires no monthly commitment for support services provided during normal business hours. Many service firms impose substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's small pricing granularity avoids king-size bills for quick repairs. Another benefit of by-the-minute invoicing is that clients won't be inclined to permit incipient issues to stay unaddressed until they grow into major problems. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Support
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or local service firms who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation sent by every consultant to each client. The practice of documenting and archiving service activity results in more efficient service and avoids a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who wonít release the keys to the kingdom. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent has few competitors. Small businesses who work with independent service providers or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more robust, protected, and productive. Read more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Dayton, Ohio company needs to get in touch with Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or send email to information@progent.com.

Fast Urgent Remote Technical Assistance
For urgent online support, you can call Progent's Help Desk Call Center at any time toll-free at 1-866-PROGENT (866-776-4368).

You can also send email to Progent's Progent's Technical Response Center at helpdesk@progent.com.
















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