Dayton, OH Urgent Remote Support from World-class Network Troubleshooting Consultants
Progent's computer troubleshooting services save your Dayton, OH organization from over-reliance on a freelance network consultant while providing your company low cost and consistent support from world-class information technology professionals. By providing network consulting service when you require it, offering advanced expertise for mission-critical technologies, delivering value-added services such as automated network monitoring, and charging only for support you use, Progent offers your Dayton, Ohio company an economical alternative for maximizing the productivity of your small office information system. Progent is the intelligent choice for small businesses to create and support a reliable and safe IT network and to have quick access to the seasoned consulting typically restricted to enterprises who can support a sizeable in-house IT staff.

For medium-size and enterprise businesses, Progent offers co-sourcing services to reinforce the subject matter expertise of your internal IT support staff. Co-sourcing can reduce expenses and minimize technical risks for big projects like software programming, business continuity planning, network security evaluations, merging datacenters, or software migrations.

Progent can in addition offer access to certified experts to help your business to plan and implement a sensible cloud computing strategy.

Primary Practice Areas Supported by Progent for Office Networks in Dayton, Ohio
Progent offers the support of qualified experts for all facets of business network technology deployed in small and midsize companies. Technologies serviced by Progent's consultants include:

Support Delivery Alternatives for Dayton, Ohio Businesses
Progent has a selection of options for providing small companies with cost-effective IT services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's model for delivering computer support services is built on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Helpdesk Support Mechanism promotes rapid response, comprehensive activity records, consistent follow-up, and strict expense monitoring across a range of IT support delivery modes that include remote troubleshooting, in-person help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified support professionals can assist clients to troubleshoot and repair hardware and software issues without the expense or delay of in-person service visits. The experience of Progent's IT engineers makes it possible to resolve the majority of network problems rapidly. For the most complex problems, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-based signup procedure for new clients to address urgent network problems and Progent bills by the minute with zero startup charges or time minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security engineers. Learn more information concerning Progent's online computer support services.

  • Onsite Service
    Progent offers onsite computer assistance for registered customers in larger cities in the U.S. Progent's on-site support personnel can work in conjunction with Progent's remote service engineers to give small and midsize businesses the optimal solution: onsite service technicians when you require them plus the remote expertise of Progent's worldwide staff of IT engineers, security professionals, and business application programmers. The wait time for on-site service visits is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite service. Find out more about how to register for Progent's onsite network service.

  • Help Desk
    Progent's Help Desk Services are designed for all businesses and local governments who need fast and reliable access to an online Help Desk with efficient phone support, online repair tools, and enough technical depth for full escalation. Since smaller businesses usually have limited IT funds and can provide little management bandwidth for handling IT support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective option to ensure that business computer networks are always productive. Learn more concerning Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small companies budget-friendly access to world-class IT professionals who can deliver assistance with critical products and technologies including Microsoft Windows Server expertise, Cisco Systems network infrastructure, network security consulting, fault tolerant network engineering, server virtualization solutions, plus integration, customization and training for small business programs such as financials, ERP, business analytics, CRM, and productivity software. Progent can provide assistance with short-term projects including site relocations and massive software upgrades, extended initiatives such as management information software programming and support, relational database software programming and administration services, and web development, continuing support including server monitoring and system management, or emergency response like data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host critical business applications like Exchange and SQL Server in order to provide small companies with greater levels of reliability, security, and recoverability than is possible with the class of on-site data center that is achievable for the majority of small companies. Since Progent uses the same facilities that support the equipment of many of the planet's biggest information technology organizations, Progent can save you the investment in creating and maintaining the systems required for enterprise-class cooling, power backup, and redundant Internet access. For managed application servers, Progent can also see to it that patches and revisions remain current, security and efficiency is constantly monitored, and systems and data files are consistently backed up and available for complete and prompt restoration. Find out additional information concerning Progent's hosting services for Exchange and other critical applications.

  • Virtual Data Center Hosting Services
    Progent's Virtual Data Center hosting offers complete hosting services for all of a small company's servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is also easy for clients to migrate to a different support firm or to bring inhouse whenever your business situation calls for it. Progent's Virtualized Data Center hosting is founded on proven virtual server techniques that permit businesses with multi-vendor environments to save dramatically on the costs of hardware, infrastructure support, and IT management while achieving enterprise-class reliability and an unparalleled degree of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Virtual Data Center Hosting covers all server-based software in one centrally managed service, can support the mixed- platform and non- standardized environments common with smaller companies, and retains control of the licenses in the client's possession so that moving to a new virtual host is quick, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still providing all the savings related to SaaS hosting alternatives.

Why Progent Is the Right Choice for Dayton, Ohio Small Businesses
Progent's staff size, scope of information technology skill, and familiarity with enterprise IT support allow small companies to sidestep the problems associated with excessive dependence on small service organizations or individual consultants.

Working with Progent's Experts enables your company to:

  • Prevent Over Dependence on Freelance Consultants
    For IT support, small businesses often depend heavily on independent engineers. Although freelance support engineers have lower overhead than larger support organizations and can afford to bill apparently smaller rates, individuals are often stretched to far to respond quickly to urgent network problems. If an independent consultant is busy with different customer, ill, on travelling, or in training, the absence of backup personnel may force your business to go without help during an emergency. As your company expands, network unavailability or difficulties with critical applications become more costly. The dollars you believed you were saving on an independent consultant can evaporate fast because of lower productivity. Also, when freelance engineers confront new problems, the unavailability of a large engineering group to fall back on for help requires them to learn with the meter running while your company winds up footing the bill for their ongoing education.

  • Gain Access to Expertise in Complex IT Issues
    The majority of small support organizations or independent engineers specializing in small company IT consulting are capable of delivering routine solutions but lack the experience to work cost-effectively with complicated network configurations with a variety of operating systems, many locations, VoIP implementations, mobile workers, integrated accounting and operational software, eCommerce, and custom business applications. Progent's background with worldwide companies and Progent's extensive team of experts can benefit your company because enterprise networks are by nature complex, integration problems require in-depth understanding of in many technical disciplines, and reaching a high level of robustness, availability, and protection requires enterprise-tested best practices.

  • Create a Firm Foundation for Growth
    Small companies often start with an IT system cobbled together on a tight budget. Lacking a strong architecture, a series of ad hoc repairs often get tossed on top of a weak structure. As a company evolves, reliability and scalability problems can hinder the success of the organization. These networks need proper evaluation, smart business analysis, and broad-based experience to upgrade to a network environment that can act as the solid foundation to meet critical business requirements and support downstream growth.

  • Partner with Solution Providers, Not Resellers
    Small companies need direction and insight to work through an increasingly complex maze of IT options available for accelerating growth and improving productivity. Businesses do not need an IT engineer or service firm that attempts to promote a product. Progent eliminates conflicts of interest by not selling any products. Progent offers consulting and services exclusively. This allows Progent to match consulting services with the real interests of customers. Mixing network consulting and product reselling can result in a situation where the proposed solution is built around a predetermined technology instead of being based on the true needs of a client.

How to Contact Progent
In case your Dayton, Ohio business needs to get in touch with Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or send email to

Immediate Emergency Remote Network Support
For urgent remote help, you can call Progent's Online Help Desk at any time toll-free at 1-866-PROGENT (866-776-4368).

You can also send email to Progent's Progent's Technical Response Center at

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