Affordable Computer Troubleshooting from Microsoft Certified Experts for Companies in Dayton, OH
By delivering world-class know-how whenever you require it, providing in-depth knowledge for key business applications, offering innovative services such as virtual server hosting, invoicing only for help you receive, and requiring no setup fees or retainers for standard services, Progent enables you to increase the business value of your It system and minimize support costs. Progent understands that network protection, dependability, and performance are as important to small companies as to major corporations but that smaller companies lack the leverage to spend aggressively in information technology and in-house service staffs. Progent's basic value proposition is that no network consulting firm can equal Progent's ability to provide the network support your business requires when you need it and at prices you can justify.

For larger businesses, Progent can provide co-sourcing services to reinforce the subject matter expertise of your internal network support staff. This can save money and minimize technical risks for major projects like application development, disaster recovery planning and testing, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of accredited experts to assist your business to design and implement your cloud computing strategy.

Key IT Areas Serviced by Progent for Dayton, Ohio Businesses
A Microsoft Gold Partner computer support company that maintains a large group of Cisco certified CCIE networking experts and Apple Computer certified consultants, Progent offers emergency assistance and low-cost online consulting to Dayton, OH businesses for a wide array of computer technologies including:

Service Delivery Alternatives for Dayton, Ohio Companies
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for technical support, consulting, hosting, and IT administration. Progent's model for providing IT support services is based on the Help Desk Call Center structure familiar to larger IT groups. Progent's Contact Center Support Model ensures rapid support, thorough activity documentation, reliable follow-up, and strict expense control across an array of network support delivery modes that include online troubleshooting, in-person support, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support experts can help customers to analyze and repair hardware and software problems without the cost or time loss of in-person service visits. The experience of Progent's IT engineers allows them to resolve most network problems quickly. For the toughest problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-accessible registration process for first-time customers to accommodate urgent situations and Progent charges by the minute with zero startup fees or minimums, so you are invoiced only for the support you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Find out additional details concerning Progent's online computer support expertise.

  • Onsite Service
    Progent offers onsite computer support for registered clients in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's online support experts to deliver small businesses the optimal solution: onsite service technicians when you require them as well as the remote expertise of Progent's seasoned team of IT consultants, security professionals, and business application developers. The wait time for on-site service visits is typically under 24 hours. There is no sign-up or retainer charge for registering as a Progent client for on-premise support. Find out more about why to register for Progent's in-person network support.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are designed for all businesses and local governments who require prompt and reliable access to a professional Help Desk Call Center with effective telephone support, online repair tools, and sufficient technical depth for full escalation. Since small and midsize companies typically have tight IT funds and can spare scant executive attention for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective way to make sure that business information networks stay up and running. Learn more details about Progent's Contact Center services.

  • Consulting Expertise
    Progent offers small and midsize businesses budget-friendly availability of world-class IT professionals who can provide help with critical products and technologies including Windows Server support, Cisco network infrastructure, network protection engineering, non-stop network design, server virtualization solutions, plus integration, customization and support for small business programs including financials, ERP and MRP, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-time projects including office relocations and major software upgrades, extended projects such as business information software programming and support, relational database software development and DBA support, and web development, continuing support such as server monitoring and system management, or emergency response like data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for critical business applications like Exchange Server and MS SQL to provide small and midsize companies with higher degrees of availability, protection, and performance than is possible using the type of internal data center that is realistically affordable for most small companies. Since Progent utilizes the same facilities that host the equipment of many of the world's biggest IT companies, Progent can eliminate the investment in creating and maintaining the systems needed for enterprise-class cooling, power backup, and redundant Internet connectivity. For hosted applications, Progent can also ensure that upgrades and revisions remain updated, security and efficiency is continually tracked, and systems are consistently archived and available for complete and rapid recovery. Find out more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Virtualized Data Center Hosting Services
    Progent's Virtualized Data Center hosting service provides comprehensive hosting for the entirety of a small company's servers in a setting that not only provides the top level of dependability and expandability but that is also easy for customers to transfer to another service firm or to move inhouse whenever your circumstance warrants it. Progent's Virtualized Data Center hosting is structured around proven virtual server technologies that permit small businesses with mixed networks to benefit dramatically on the expense of hardware, infrastructure maintenance, and network administration while getting enterprise-class dependability and an unparalleled degree of vendor alternatives. Unlike ordinary Software as a Service hosting offerings, Progent's Virtualized Data Center Hosting covers all server-centric applications in a single centrally administered package, can handle the multi- platform and loosely standardized networks typical of smaller businesses, and keeps control of the software in the customer's possession so that migrating to a different virtual system is quick, safe, and affordable. This eliminates ending up a captive to a single hosting provider while still providing all the savings associated with SaaS hosting services.

Why Progent Is the Right Alternative for Dayton, Ohio Businesses
Progent's size, breadth of information technology expertise, and experience with enterprise network support allow small companies to avoid the problems associated with excessive dependence on thinly staffed service firms or independent consultants.

Working with Progent allows your small business to:

  • Avoid Over Reliance on Freelance Consultants
    For IT services, small companies often rely heavily on individual engineers. Though freelance support providers have lower overhead than larger support organizations and can afford to charge nominally smaller fees, freelancers are often too busy to react quickly to critical problems. If an independent engineer is occupied with different customer, sick, on vacation, or in class, the absence of backup staff may force your business to wait for assistance in case of an emergency. The more your small business expands, system downtime or difficulties with line-of-business applications become more expensive. The dollars you believed you were conserving on an independent consultant can disappear quickly because of lost output. Also, when independent consultants confront new problems, the lack of a large consulting team to count on for help requires them to train in place while your organization winds up footing the costs for their ongoing education.

  • Have Access to Experts in Complex Information Technology Solutions
    Many smaller service firms or independent engineers specializing in small company network support are capable of providing connect-the-dots fixes but lack the experience to deal cost-effectively with complex network environments that have a variety of operating systems, numerous offices, Voice over IP systems, mobile workers, interconnected accounting and analytical applications, data-driven web sites, and specialized business applications. Progent's experience with worldwide enterprises and Progent's large staff of experts can be valuable to your small business because enterprise networks are inherently complex, support issues require in-depth knowledge in many technical areas, and reaching an acceptable degree of stability, availability, and protection requires enterprise-tested best practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses often start with a network cobbled together on a tight budget. Lacking a proper architecture, a series of band-aid repairs often get tossed on top of a tenuous foundation. As a company evolves, stability and expandability problems can hinder the productivity of the organization. These networks require thorough assessment, smart strategic planning, and in-depth experience to upgrade to an IT environment that can act as the reliable basis to handle critical business requirements and support future expansion.

  • Work with Solution Providers, Not Product Resellers
    Small companies need guidance and education to navigate through an ever more complicated maze of IT alternatives available for accelerating business growth and enhancing productivity. Businesses do not need a network engineer or service firm that attempts to promote products. Progent avoids conflicts of interest by not reselling any products. Progent sells services exclusively. This allows Progent to align consulting services with the real interests of clients. Combining IT support and product selling can lead to a situation where the recommended solution is built around a predetermined vendor instead of being driven by the actual needs of a small business.

Get in Touch with Progent
If your Dayton, Ohio company wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or email to

Fast Urgent Online Network Support
For urgent online help, you can contact Progent's Help Desk Call Center at any time toll-free at 1-866-PROGENT (866-776-4368).

You can also email Progent's Progent's Technical Response Center at

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