Immediate, Low-cost Online Computer Network Help for Dayton, Ohio Small Businesses
For more than twenty years, Progent has specialized in providing world-class IT support to clients with small-business IT budgets. Progent has built a powerful support system that includes a cost-effective, tightly connected virtual office infrastructure, custom remote troubleshooting tools, a large team of engineers accredited in a wide array of technical practice areas, a Call Center operational structure that maximizes efficiency and guarantees follow-up, a global team of on-line troubleshooting experts, in-person support availability for the majority of most zip codes in the United States, and a corporate ethos focused on solving network issues in the shortest time and at the least cost to customers.

For mid-size and large companies, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your in-house network service staff. This can save money and help meet schedules for big projects like software design and development, business continuity planning, security audits, merging datacenters, or software migrations.

Progent can also offer access to certified consultants to help your company to plan and execute your cloud strategy.

Key Technical Areas Supported by Progent for Office Networks in Dayton, Ohio
Progent offers the support of accredited experts for all aspects of business network technology found in small and midsize companies. Products and technologies serviced by Progent's consultants include:

Support Delivery Options Available for Dayton, Ohio Companies
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for technical support, system architecture, hosting, and network management outsourcing. Progent's model for providing IT support is built on the Call Center operational structure familiar to big IT support organizations. Progent's Helpdesk Service Model promotes fast support, thorough activity documentation, reliable follow-through, and strict cost monitoring across an array of IT service delivery alternatives that include remote repairs, on-premise support, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified service experts can assist clients to analyze and repair hardware and software problems without the expense or delay of on-premise support visits. The experience of Progent's IT engineers makes it possible to handle most network issues rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-based registration process for new customers to accommodate urgent network problems and Progent bills by the minute with no sign-up charges or time minimums, so you are invoiced only for the support you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security professionals. Find out more details concerning Progent's online network troubleshooting expertise.

  • On-site Service
    Progent provides onsite technical assistance for registered customers in major metropolitan areas in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote service engineers to deliver small businesses the ideal combination: in-person service technicians when you need them plus the on-line expertise of Progent's worldwide team of IT consultants, security professionals, and business software programmers. The response time for on-site service visits is usually less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for onsite support. Learn more details concerning why to register for Progent's onsite network support.

  • Help Desk
    Progent's Contact Center Outsourcing Services are intended for all businesses and local governments who need prompt and reliable access to an online Helpdesk with efficient phone assistance, online repair tools, and enough technical strength for full problem escalation. Since smaller companies typically are constrained by limited IT funds and can provide scant executive bandwidth for handling network support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective option to make sure that business information networks stay productive. Learn more details concerning Progent's Helpdesk services.

  • Consulting Expertise
    Progent provides small and midsize businesses budget-friendly access to enterprise-class consultants who can deliver help with critical technologies such as Microsoft Windows Server and application expertise, Cisco network design, company-wide network protection consulting, non-stop network engineering, virtual server strategies, plus integration, customization and support for small business software including financials, ERP, management reporting, CRM, and productivity software. Progent can provide assistance with one-time projects such as site relocations and massive system migrations, extended projects like management reporting application development and customization, database application programming and administration support, and web design, continuing support including server monitoring and network administration, or urgent response such as data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for vital applications such as Exchange Server and Microsoft SQL Server in order to provide small businesses with greater degrees of reliability, protection, and performance than is possible using the class of internal data center that is achievable for the majority of small companies. Since Progent uses the same data centers that host the gear of some of the planet's biggest information technology companies, Progent can eliminate the cost of creating and maintaining the infrastructure needed for enterprise-class environmental control, power backup, and redundant Internet access. For managed applications, Progent can also make sure that patches and service packs remain updated, security and efficiency is continually monitored, and systems and data files are regularly archived and ready for full and prompt recovery. Find out additional information about Progent's hosting for Exchange Server and other critical applications.

  • Virtual Data Center Hosting Services
    Progent's Virtualized Data Center hosting provides comprehensive hosting services for the entirety of a small organization's production servers in an environment that not only delivers the top level of availability and scalability but that is also simple for customers to transfer to a different support firm or to move inhouse whenever your circumstance calls for it. Progent's Virtualized Data Center hosting service is built around mature virtualization techniques that allow businesses with mixed networks to benefit dramatically on the costs of capital equipment, system support, and IT administration while achieving world-class reliability and an unprecedented level of vendor alternatives. In contrast to ordinary SaaS hosting offerings, Progent's Virtualized Data Center Hosting covers all server-based software in one centrally administered package, can support the mixed- platform and non- standardized networks typical of small businesses, and keeps ownership of the software in the customer's possession so that migrating to a different virtualized host is quick, safe, and affordable. This eliminates ending up a captive to a single hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.

Why Progent Is the Smart Alternative for Dayton, Ohio Businesses
Progent's size, depth of information technology expertise, and familiarity with enterprise IT consulting enable small and midsize businesses to avoid the problems associated with excessive reliance on small service firms or individual consultants.

Teaming with Progent allows your small business to:

  • Prevent Excessive Dependence on Freelance Consultants
    For IT services, smaller businesses often depend heavily on individual consultants. Although freelance service engineers have lower overhead than more substantial IT service firms and can afford to charge apparently smaller fees, freelancers are often unable to respond quickly to urgent network problems. If an independent engineer is occupied with another client, sick, on vacation, or in class, the lack of backup staff may require your business to go without help in case of an emergency. As your company grows, network downtime or problems with line-of-business programs become more expensive. The dollars you thought you were saving on a freelancer can evaporate fast due to lower output. Also, when freelance consultants encounter new problems, the unavailability of a big consulting group to depend on for advice forces them to train on the job while your company ends up with the bill for their ongoing training.

  • Gain Access to Expertise in Sophisticated IT Issues
    Many small service firms or independent consultants focused on small business IT support may excel at providing connect-the-dots fixes but lack the background to work efficiently with complicated IT infrastructures with a variety of operating systems, many offices, Voice over IP implementations, remote workforces, integrated financial and analytical applications, eCommerce, and specialized business software. Progent's experience with global enterprises and Progent's large team of specialists can benefit your business because enterprise networks are by nature complex, support problems demand in-depth knowledge in numerous technical disciplines, and achieving a high level of stability, reliability, and protection calls for industry-tested leading practices.

  • Create a Firm Foundation for Growth
    Small businesses typically start with a network implemented on a shoestring budget. Lacking a proper architecture, a sequence of band-aid repairs commonly get thrown on top of a weak structure. As a business evolves, reliability and expandability issues can hinder the productivity of the business. These environments require proper assessment, intelligent business analysis, and in-depth experience to migrate to a network environment that can act as the solid foundation to handle current business needs and support downstream expansion.

  • Work with Solution Providers, Not Resellers
    Small businesses require guidance and education to work through an increasingly complicated maze of technology options available for enabling growth and enhancing efficiency. They do not need a network engineer or service organization that attempts to promote a product. Progent avoids conflicted motives by not selling any products. Progent provides consulting and services exclusively. This permits Progent to align technical services with the genuine interests of customers. Combining network consulting and product reselling can lead to a conflict where the recommended solution is based on a predetermined vendor rather than being driven by the actual needs of a client.

Contact Progent
If your Dayton, Ohio business wants to contact Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or email to

Immediate Urgent Remote Network Assistance
For urgent online technical support, you can call Progent's 24-hour Help Desk any time toll-free at 1-866-PROGENT (866-776-4368).

You can also send email to Progent's Progent's Help Desk Call Center at

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