Professional Online Service for Dayton, Ohio Computer Networks from Certified Consultants
Small companies have traditionally been ignored by large network service firms. Some small companies allow themselves to become overly dependent on individual consultants or small consulting organizations who lack the bandwidth or broad skill sets to react quickly or effectively to technical crises. Other small companies turn to giant support providers that employ personnel able to offer standardized solutions to common problems but who do not have the background and versatility to handle the variety of environments and lack of standards that characterizes small company IT systems.

Progent's time-tested methodology for delivering affordable and effective network support to small businesses has made Progent among the premiere Microsoft Gold IT service organizations in the country. Progent has delivered online help to businesses in every state in the country and can dispatch onsite help in almost all zip codes.

For mid-size and large companies, Progent offers co-sourcing and project management services to supplement the skills of your internal IT support group. Co-sourcing can save money and minimize technical risks for major projects like application development, business continuity planning and testing, security audits, office consolidations, or technology migrations.

Progent can in addition provide access to certified experts to assist your business to plan and execute your cloud computing strategy.

Core Products and Technologies Supported by Progent for Office Networks in Dayton, Ohio
Progent provides the services of qualified consultants for all facets of business network technology found in small companies and local governments. Technologies supported by Progent include:

Service Delivery Alternatives Available for Dayton, Ohio Businesses
Progent has a selection of options for providing small companies and local governments with cost-effective IT services for technical support, system architecture, hosting services, and IT management. Progent's model for delivering network support is built on the Call Center operational structure common to big IT support groups. Progent's Contact Center Service Mechanism promotes rapid response, comprehensive activity records, reliable follow-through, and tight cost control across an array of IT support delivery options that include remote repairs, in-person support, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned support experts can assist clients to troubleshoot and repair hardware and software issues without the cost or time loss of on-premise support calls. The background of Progent's IT engineers allows them to handle most network issues rapidly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible registration process for new clients to address emergency network problems and Progent charges by the minute with zero startup charges or minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Learn additional information concerning Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent offers onsite computer assistance for registered clients in major metropolitan areas in the United States. Progent's on-site service personnel can operate in tandem with Progent's remote support experts to deliver small and midsize companies the best of both worlds: hands-on support professionals when you need them as well as the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business software developers. The response time for on-site service calls is usually less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite service. Learn more details about how to register for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are intended for all businesses who need fast and dependable access to a professional Contact Center with effective telephone support, online troubleshooting capability, and sufficient technical strength for all needed escalation. Since small and midsize businesses usually are constrained by limited IT funds and can spare little management attention for handling network support tasks, Progent's Help Desk Outsourcing Services can be the most efficient option to make sure that business computer networks are always productive. Learn more details about Progent's Help Desk Call Center services.

  • Consulting Expertise
    Progent offers small and midsize companies affordable availability of world-class IT professionals who can provide assistance with vital products and technologies such as Microsoft Windows Server and application expertise, Cisco network design, network protection consulting, non-stop network engineering, server virtualization solutions, plus integration, programming and training for business programs such as financials, ERP and MRP, business analytics, sales automation, and productivity software. Progent can help with one-time projects such as office relocations and major system migrations, longer term projects like management reporting application programming and customization, relational database software development and administration services, and web design, continuing services such as network monitoring and network administration, or urgent response such as data restoration and virus removal.

  • Application Hosting
    Progent can host key business applications like Exchange and Microsoft SQL to provide small companies with greater levels of dependability, security, and performance than is possible with the class of on-site data center that is achievable for the majority of small and midsize organizations. Since Progent uses the same facilities that host the equipment of some of the world's biggest IT companies, Progent can save you the expense of creating and managing the systems required for world-class cooling, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and revisions stay updated, protection and efficiency is continually monitored, and systems and data files are consistently backed up and ready for full and prompt restoration. Find out more about Progent's hosting for Exchange and other mission-critical applications.

  • Virtualized Data Center Hosting Services
    Progent's Virtual Data Center hosting provides full hosting services for all of a small or midsize organization's production servers in an environment that not only delivers the top degree of availability and scalability but that is in addition easy for customers to migrate to another service firm or to bring internally whenever your circumstance calls for it. Progent's Virtual Data Center hosting service is founded on proven virtualization technologies that allow small businesses with multi-vendor networks to save significantly on the costs of hardware, infrastructure support, and network management while achieving enterprise-class reliability and an unprecedented degree of vendor options. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Virtualized Data Center Hosting covers all server-centric software in a single centrally administered package, can support the multi- platform and loosely standardized environments typical of small companies, and keeps ownership of the software in the client's possession so that moving to a new virtualized system is quick, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still providing all the savings associated with SaaS hosting alternatives.

Why Progent Offers the Smart Choice for Dayton, Ohio Businesses
Progent's staff size, breadth and depth of technical expertise, and familiarity with corporate network support enable small and midsize businesses to sidestep the pitfalls related to excessive dependence on thinly staffed support organizations or independent consultants.

Teaming with Progent allows your business to:

  • Prevent Over Dependence on Individual Support Consultants
    For IT services, smaller businesses often rely heavily on individual engineers. Though freelance support providers carry lower overhead than more substantial support organizations and can typically charge apparently lower fees, freelancers are sometimes unable to react rapidly to critical situations. If an independent consultant is busy with another customer, ill, on travelling, or in class, the absence of backup staff may require your business to wait for assistance in case of a crisis. The more your company grows, network unavailability or problems with critical applications become more costly. The dollars you thought you were saving on an independent consultant can evaporate quickly because of lower output. In addition, when freelance consultants encounter new technologies, the lack of a big engineering group to count on for advice requires them to train in place while your business winds up with the bill for their continuing education.

  • Gain Access to Certified Professionals in Advanced IT Issues
    The majority of smaller support firms or independent engineers specializing in small company IT support are capable of delivering routine solutions but lack the background to work cost-effectively with complex network environments with mixed operating systems, numerous sites, VoIP systems, mobile clients, integrated accounting and analytical software, eCommerce, and custom line-of-business software. Progent's background with worldwide companies and Progent's large team of specialists can benefit your business because big-company environments are characteristically complex, integration problems demand thorough knowledge in many technical disciplines, and achieving a high level of stability, availability, and security calls for industry-proven best practices.

  • Create a Solid Basis for Seamless Growth
    Small businesses typically start with an IT system cobbled together on a shoestring budget. Lacking a carefully designed architecture, a sequence of band-aid repairs commonly get piled onto of a weak structure. As a business evolves, stability and expandability issues can hinder the productivity of the business. Such networks need thorough assessment, smart business planning, and broad-based expertise to upgrade to an IT infrastructure that can act as the solid basis to meet critical business requirements and support future growth.

  • Team with Solution Finders, Not Product Resellers
    Small businesses need direction and insight to work through an increasingly complex maze of IT options offered for accelerating business growth and improving productivity. They do not need a network engineer or support firm that tries to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent sells services only. This allows Progent to align technical support with the genuine interests of clients. Mixing network consulting and product selling can lead to a conflict where the proposed solution is based on a preselected vendor rather than being driven by the actual requirements of a small business.

Contact Progent
In case your Dayton, Ohio business needs to ask Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or email to

Fast Urgent Online Network Assistance
For urgent online assistance, you can call Progent's Online Help Desk any time toll-free at 1-866-PROGENT (866-776-4368).

You can also email Progent's Progent's Help Desk Call Center at

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