Fast, Affordable Online Computer Technical Support for Dayton, Ohio Small Companies
For over two decades, Progent has focused on delivering world-class computer support to clients with small-company budgets. Progent has developed a powerful service solution that features a low-overhead, seamless virtual office network, sophisticated remote repair technology, a substantial pool of consultants accredited in a wide array of IT practice areas, a Help Desk service structure that maximizes responsiveness and guarantees follow-up, a global group of on-line support experts, on-site support availability for the majority of most zip codes in the United States, and a company culture committed to fixing technical problems in the least time and at the least cost to clients.

For larger businesses, Progent offers co-sourcing support to reinforce the skills of your internal network support personnel. This can save money and help meet schedules for major projects such as application design and development, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition provide the services of certified consultants to assist your company to plan and implement a sensible cloud computing strategy.

Primary Products and Technologies Serviced by Progent for Businesses in Dayton, Ohio
Progent's group of industry certified consultants provides assistance for all aspects of information technology deployed by companies of any size. Technologies served by Progent in Dayton include:

Service Delivery Alternatives Available for Dayton, Ohio Companies
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, system architecture, hosting, and network management outsourcing. Progent's paradigm for providing computer support is based on the Call Center structure common to larger IT support groups. Progent's Help Desk Call Center Service Model promotes fast response, thorough service documentation, consistent follow-through, and tight expense control for an array of network service delivery alternatives that include online repairs, on-premise support, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled online support for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned service professionals can help customers to troubleshoot and fix network problems without the cost or delay of on-premise support visits. The experience of Progent's IT engineers allows them to resolve the majority of network issues rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-based registration procedure for new clients to accommodate emergency network problems and Progent charges by the minute with no sign-up charges or minimums, so you are invoiced only for the assistance you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Find out additional information concerning Progent's remote computer support expertise.

  • On-site Support
    Progent offers on-site computer support for registered clients in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in tandem with Progent's remote support experts to deliver small and midsize companies the ideal combination: in-person service technicians when you require them as well as the on-line help of Progent's seasoned staff of network consultants, security professionals, and business application developers. The wait time for on-site service calls is typically less than one business day. There is no start-up or retainer charge for registering as a Progent client for onsite service. Find out more details about how to register for Progent's in-person computer support.

  • Help Desk
    Progent's Help Desk Services are intended for all businesses and local governments who need prompt and dependable support from an online Help Desk with efficient phone support, remote troubleshooting tools, and sufficient technical depth for all needed escalation. Since small and midsize companies usually are constrained by limited information technology funds and can spare little management attention for dealing with IT support, Progent's Contact Center Services could be the most efficient option to make sure that small business information systems stay up and running. Read more about Progent's Help Desk Call Center services.

  • Consulting Services
    Progent provides small and midsize companies affordable availability of world-class consultants who can provide help with vital products and technologies including Windows Server and application expertise, Cisco network architecture, company-wide network security engineering, fault tolerant it system design, server virtualization solutions, plus configuration, programming and training for small business programs such as accounting, ERP and MRP, reporting, sales automation, and office productivity software. Progent can provide assistance with one-shot projects such as office relocations and major software upgrades, longer term projects like business analytics application development and customization, relational database application development and administration support, and web development, on-going services including network monitoring and system administration, or emergency services like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for critical business applications like Exchange Server and Microsoft SQL to provide small companies with greater degrees of reliability, security, and recoverability than is feasible with the type of in-house data center that is realistically affordable for the majority of small organizations. Since Progent utilizes the same facilities that host the equipment of some of the world's largest information technology companies, Progent can eliminate the cost of creating and maintaining the systems required for enterprise-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions stay current, security and performance is continually tracked, and systems and data files are regularly archived and available for complete and prompt recovery. Learn additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Virtualized Data Center Hosting
    Progent's Virtual Data Center hosting service provides full hosting services for all of a small or midsize organization's servers in an environment that not only provides the highest level of dependability and scalability but that is also convenient for customers to transfer to a different support firm or to bring inhouse if your situation calls for it. Progent's Virtual Data Center hosting service is founded on proven virtualization technologies that permit businesses with multi-vendor networks to benefit significantly on the expense of hardware, system support, and network administration while achieving enterprise-class dependability and an unprecedented level of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Virtualized Data Center Hosting Service encompasses all server-centric applications in one centrally managed package, can support the multi- platform and non- standardized environments typical of smaller businesses, and keeps control of the software licenses in the customer's hands so that migrating to a new virtual host is quick, safe, and affordable. This avoids ending up a captive to a single hosting provider while still providing all the economies related to SaaS hosting alternatives.

Why Progent Offers the Smart Alternative for Dayton, Ohio Small Businesses
Progent's size, breadth of information technology skill, and familiarity with corporate network consulting allow small companies to sidestep the pitfalls related to excessive reliance on small service firms or independent engineers.

Teaming with Progent enables your business to:

  • Prevent Over Dependence on Freelance Consultants
    For IT services, small businesses sometimes rely excessively on independent consultants. Though individual support engineers have lower overhead than more substantial IT service firms and can typically bill apparently lower rates, individuals are sometimes too overworked to respond rapidly to urgent problems. If a freelance engineer is busy with different client, sick, on vacation, or in class, the lack of replacement staff may require your company to wait for assistance during an emergency. As your small business expands, network unavailability or difficulties with critical applications get more costly. The money you believed you were saving on an independent consultant can be eaten up fast because of lower output. In addition, when independent consultants confront unfamiliar technologies, the unavailability of a large consulting group to rely on for help requires them to train with the meter running while your company ends up footing the costs for their continuing education.

  • Gain Access to Certified Professionals in Complex IT Issues
    The majority of small service firms or freelance engineers who concentrate on small business network consulting may excel at delivering connect-the-dots fixes but lack the experience to work efficiently with complex IT configurations that have a variety of platforms, many locations, VoIP systems, mobile workforces, integrated financial and analytical applications, data-driven web sites, and custom business applications. Progent's background with global enterprises and Progent's extensive group of experts can be valuable to your business because enterprise environments are characteristically complex, support issues demand thorough knowledge in many technical areas, and reaching a high degree of robustness, availability, and protection requires industry-proven processes.

  • Build a Solid Foundation for Seamless Growth
    Small companies typically start with an IT system cobbled together on a shoestring budget. Lacking a proper basis, a sequence of ad hoc repairs often get tossed onto of a weak foundation. As a business grows, reliability and expandability problems can hinder the productivity of the business. These networks need thorough evaluation, intelligent strategic planning, and in-depth experience to upgrade to an IT environment that can act as the solid basis to meet current business needs and ease downstream growth.

  • Team with Solution Providers, Not Product Vendors
    Smaller businesses need direction and insight to work through an increasingly complicated maze of technology alternatives offered for accelerating growth and improving efficiency. Businesses do not need an IT engineer or service firm that attempts to promote products. Progent eliminates conflicts of interest by not selling hardware and software. Progent sells services exclusively. This allows Progent to match technical support with the real interests of clients. Combining IT consulting and product selling can result in a situation where the proposed solution is based on a preselected vendor rather than being driven by the true requirements of a small business.

Get in Touch with Progent
In case your Dayton, Ohio business wants to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or send email to information@progent.com.

Immediate Emergency Remote Technical Help
For urgent online assistance, you can contact Progent's Technical Response Center at any time toll-free at 1-866-PROGENT (866-776-4368).

You can also email Progent's Progent's Help Desk Call Center at helpdesk@progent.com.
















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