Professional Online Support for Dayton, Ohio Computer Networks from Microsoft Certified Engineers
Small companies have typically been overlooked by large network service organizations. Some small companies allow themselves to become excessively reliant on individual consultants or small consulting organizations who lack the bandwidth or extensive skill sets to react promptly or efficiently to technical crises. Still other small companies resort to mass-market service providers staffed with technicians taught to provide by-the-numbers fixes for ordinary issues but who are missing the background and technical scope to deal with the variety of environments and lack of standardization that characterizes small company IT networks.

Progent's time-tested methodology for providing affordable and effective technical support to small businesses has made Progent one of the top Microsoft Gold network service firms in the industry. Progent has provided online help to businesses in every state in the country and offers onsite support in almost all zip codes.

For mid-size and large businesses, Progent offers co-sourcing services to supplement the subject matter expertise of your in-house IT support staff. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like application development, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or software migrations.

Progent can in addition offer the services of accredited consultants to assist your company to plan and execute your cloud computing strategy.

Core IT Areas Serviced by Progent for Office Networks in Dayton, Ohio
Progent's team of industry certified consultants offers assistance for virtually all aspects of information technology used by businesses of all sizes. Areas served by Progent in Dayton include:

Support Delivery Options for Dayton, Ohio Companies
Progent offers a variety of options for providing small and midsize companies and local governments with affordable IT services for technical support, consulting, hosting, and network administration. Progent's paradigm for providing IT support services is built on the Call Center operational structure common to larger IT groups. Progent's Help Desk Support Mechanism promotes rapid support, comprehensive service records, consistent follow-up, and strict expense control for a range of network support delivery alternatives that include remote repairs, onsite support, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified support experts can assist clients to troubleshoot and repair network problems without the cost or delay of travel for onsite support calls. The background of Progent's IT consultants makes it possible to handle the majority of network problems quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based registration procedure for new clients to accommodate urgent situations and Progent charges per minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Find out more information concerning Progent's remote network support expertise.

  • Onsite Service
    Progent offers on-site technical support for registered clients in major metropolitan areas in the United States. Progent's onsite support personnel can operate in conjunction with Progent's online service experts to deliver small and midsize businesses the best of both worlds: onsite support professionals when you require them as well as the remote help of Progent's worldwide staff of IT consultants, security specialists, and business software developers. The response time for on-site support calls is usually less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more details about why to sign up for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for all businesses and local governments who require prompt and dependable support from a professional Contact Center with effective telephone support, online repair capability, and sufficient technical depth for all needed problem escalation. Because smaller businesses typically are constrained by limited IT budgets and can provide little executive attention for handling network support, Progent's Help Desk Call Center Outsourcing Services could be the most efficient way to ensure that small business computer systems are always up and running. Learn more details about Progent's Contact Center services.

  • IT Consulting Expertise
    Progent provides small and midsize companies budget-friendly access to world-class consultants who can deliver help with vital products and technologies including Microsoft Windows Server expertise, Cisco Systems network architecture, company-wide network protection engineering, fault tolerant network engineering, virtualization solutions, plus configuration, programming and support for small business applications such as financials, ERP and MRP, management reporting, sales automation, and office productivity software. Progent can provide assistance with short-term projects such as site relocations and massive software upgrades, longer term projects such as business analytics software programming and support, relational database software programming and DBA support, and web design, continuing services including network monitoring and network management, or urgent services like data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for key applications like Exchange and Microsoft SQL in order to provide small and midsize businesses with greater levels of dependability, security, and recoverability than is possible with the type of on-site data center that is realistically affordable for most small and midsize organizations. Since Progent utilizes the same data centers that host the gear of some of the planet's largest IT organizations, Progent can eliminate the expense of creating and managing the infrastructure required for enterprise-class cooling, power failover, and redundant Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions remain current, security and performance is constantly tracked, and systems and data files are consistently archived and available for complete and prompt recovery. Find out additional information about Progent's hosting for Exchange and other critical applications.

  • Virtualized Data Center Hosting Services
    Progent's Virtualized Data Center hosting provides complete hosting for the entirety of a small organization's production servers in a setting that not only delivers the top level of fault-tolerance and expandability but that is also easy for clients to transfer to a different support provider or to move internally when your circumstance calls for it. Progent's Virtualized Data Center hosting service is based on mature virtualization technologies that permit companies with multi-vendor networks to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and network management while getting enterprise-class availability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service hosting offerings, Progent's Virtual Data Center Hosting encompasses all server-centric software in a single centrally administered solution, can handle the mixed- OS and loosely standardized networks common with smaller businesses, and keeps ownership of the software in the client's possession so that moving to a new virtualized host is fast, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still offering all the economies associated with SaaS hosting services.

Why Progent Is the Smart Alternative for Dayton, Ohio Businesses
Progent's staff size, breadth and depth of technical skill, and familiarity with enterprise network support allow small and midsize businesses to avoid the problems associated with excessive dependence on small support organizations or freelance consultants.

Teaming with Progent enables your company to:

  • Prevent Over Reliance on Freelance Support Consultants
    For network services, small companies often depend excessively on freelance engineers. Although individual support engineers have lower expenses than more substantial IT service firms and can afford to charge nominally lower rates, freelancers are sometimes too overworked to respond quickly to critical situations. If a freelance consultant is busy with another client, sick, on travelling, or in class, the absence of backup personnel may force your company to wait for assistance during a crisis. As your company grows, system unavailability or problems with critical applications become more expensive. The dollars you thought you were saving on an independent consultant can be eaten up fast because of lost productivity. Also, when freelance consultants confront new problems, the lack of a large consulting team to count on for assistance forces them to learn with the meter running while your organization ends up footing the costs for their continuing training.

  • Gain Access to Certified Professionals in Sophisticated IT Issues
    Many smaller service firms or independent engineers focused on small company network consulting are capable of delivering routine solutions but lack the background to deal efficiently with complicated network configurations with a variety of platforms, multiple offices, VoIP systems, remote clients, interconnected accounting and analytical software, eCommerce, and custom line-of-business applications. Progent's experience with worldwide enterprises and Progent's large team of experts can benefit your small business because big-company networks are by nature complicated, integration issues demand thorough understanding of in numerous technical areas, and achieving a high degree of stability, reliability, and protection requires industry-proven best practices.

  • Build a Solid Basis for Seamless Growth
    Small businesses typically start with an IT system implemented on a shoestring budget. Lacking a strong basis, a sequence of band-aid fixes often get thrown on top of a marginal structure. As a business evolves, stability and expandability issues can undermine the success of the business. Such environments need proper evaluation, intelligent strategic planning, and in-depth experience to upgrade to a network environment that can provide the solid basis to handle current business requirements and support future expansion.

  • Team with Solution Providers, Not Product Vendors
    Small businesses require direction and education to work through an increasingly complicated array of IT options offered for enabling business growth and enhancing efficiency. They do not need an IT engineer or support firm that tries to promote products. Progent avoids conflicts of interest by not selling any products. Progent offers services exclusively. This permits Progent to match technical support services with the real needs of customers. Mixing network support and product selling can lead to a conflict where the recommended solution is built around a predetermined vendor rather than being driven by the true requirements of a client.

How to Contact Progent
If your Dayton, Ohio business wants to get in touch with Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or send email to

Fast Emergency Online Network Help
For urgent remote help, you can contact Progent's Online Help Desk at any time toll-free at 1-866-PROGENT (866-776-4368).

You can also email Progent's Progent's Help Desk Call Center at

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