Professional Online Support for Dayton, Ohio Networks from Certified Engineers
Small companies have typically been overlooked by major IT support organizations. Some small businesses allow themselves to become excessively dependent on individual consultants or small consulting organizations who don't have the size or extensive skill sets to respond promptly or efficiently to network emergencies. Other small businesses turn to giant support providers that employ technicians taught to provide by-the-numbers solutions to common issues but who are missing the experience and technical scope to deal with the variety of configurations and lack of standards that characterizes small company IT systems.

Progent's time-tested methodology for providing affordable and effective network service to small businesses has made Progent among the top Microsoft IT consulting organizations in the industry. Progent has provided online support to businesses in every state in the United States and offers onsite help in almost all zip codes.

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to supplement the skills of your internal IT support personnel. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as software programming, disaster recovery planning and testing, security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer access to certified experts to assist your company to plan and implement your cloud strategy.

Primary Technical Areas Serviced by Progent for Office Networks in Dayton, Ohio
Progent offers the services of accredited experts for all aspects of business network technology deployed in small companies and local governments. Products and technologies supported by Progent's consultants include:

Service Delivery Options for Dayton, Ohio Businesses
Progent offers a variety of options for providing small companies and local governments with affordable computer services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's model for delivering IT support services is based on the Call Center structure familiar to big IT organizations. Progent's Helpdesk Service Mechanism promotes fast support, thorough service records, reliable follow-up, and strict cost control across an array of network service delivery options that include remote troubleshooting, onsite support, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and scheduled online service for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified support experts can assist clients to troubleshoot and fix hardware and software issues without the expense or delay of on-premise support visits. The background of Progent's network consultants allows them to resolve the majority of network issues quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class specialists. Progent offers a convenient, web-based registration procedure for first-time clients to address urgent network problems and Progent charges per minute with no startup charges or minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security engineers. Find out additional information about Progent's remote computer troubleshooting services.

  • On-site Service
    Progent offers on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite support technicians can operate in tandem with Progent's remote support experts to give small businesses the optimal solution: hands-on service technicians when you need them as well as the remote help of Progent's worldwide team of network consultants, security professionals, and business software programmers. The response time for on-site support calls is typically less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premise support. Learn more details concerning how to sign up for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are designed for all businesses who require prompt and dependable support from a professional Contact Center with efficient telephone assistance, online repair tools, and enough technical strength for all needed problem escalation. Since small and midsize businesses usually are constrained by tight IT funds and can spare scant management attention for handling network support, Progent's Help Desk Outsourcing Services could be the most efficient way to ensure that business computer systems stay productive. Learn more concerning Progent's Help Desk services.

  • IT Consulting Services
    Progent offers small businesses affordable access to enterprise-class IT professionals who can deliver assistance with critical products and technologies including Windows Server and application expertise, Cisco Systems network architecture, company-wide network security engineering, fault tolerant network consulting, virtual server strategies, plus integration, customization and support for business programs including financials, operations, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-time projects such as site relocations and major software upgrades, longer term initiatives such as business analytics application programming and customization, relational database software development and DBA services, and web development, on-going support including network monitoring and network management, or emergency response like disaster recovery and malware removal.

  • Application Hosting
    Progent can host mission-critical applications like Exchange and Microsoft SQL in order to provide small and midsize companies with greater degrees of availability, protection, and recoverability than is feasible using the type of in-house data center that is practical for the majority of small and midsize organizations. Since Progent utilizes the same data centers that host the equipment of some of the world's largest IT companies, Progent can eliminate the investment in building and managing the infrastructure required for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that patches and revisions remain updated, protection and efficiency is continually monitored, and systems and data files are regularly archived and ready for complete and rapid restoration. Learn more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Virtualized Data Center Hosting Services
    Progent's Virtualized Data Center hosting offers full hosting for all of a small or midsize organization's servers in an environment that not only provides the highest level of availability and scalability but that is in addition convenient for clients to transfer to a different support firm or to bring inhouse whenever your situation calls for it. Progent's Virtual Data Center hosting service is structured around tested virtualization technologies that allow businesses with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure support, and IT administration while getting world-class availability and an unparalleled degree of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Virtualized Data Center Hosting encompasses all server-based applications in a single centrally administered service, can handle the multi- OS and loosely standardized environments typical of small businesses, and keeps control of the software licenses in the customer's possession so that migrating to a different virtual system is quick, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still offering all the economies associated with SaaS hosting alternatives.

Why Progent Offers the Smart Alternative for Dayton, Ohio Businesses
Progent's staff size, scope of technical skill, and experience with corporate IT support allow small companies to avoid the problems associated with excessive dependence on thinly staffed support firms or independent engineers.

Working with Progent's Experts allows your small business to:

  • Prevent Over Dependence on Individual Consultants
    For network support, smaller businesses often depend excessively on individual engineers. Although freelance service providers carry lower expenses than more substantial IT service firms and can afford to charge apparently lower rates, they are sometimes unable to respond quickly to urgent problems. If a freelance engineer is busy with different customer, sick, on vacation, or in class, the absence of replacement personnel may require your company to go without assistance in case of an emergency. The more your company grows, network unavailability or difficulties with line-of-business programs become more expensive. The money you thought you were conserving on a freelancer can evaporate fast because of lost output. In addition, when freelance consultants confront unfamiliar technologies, the unavailability of a big engineering team to rely on for assistance requires them to train on the job while your company winds up with the bill for their continuing education.

  • Gain Access to Expertise in Complex Information Technology Solutions
    Many smaller service organizations or freelance consultants focused on small business IT support may excel at providing routine fixes but don't have the experience to work cost-effectively with complex IT infrastructures with mixed operating systems, multiple locations, VoIP implementations, remote workforces, interconnected accounting and analytical applications, data-driven web sites, and custom line-of-business software. Progent's background with global companies and Progent's large team of specialists can be valuable to your business because big-company environments are by nature complex, support issues demand in-depth understanding of in many technical areas, and reaching an acceptable level of robustness, reliability, and security requires industry-proven leading practices.

  • Create a Firm Basis for Growth
    Small companies often begin with an IT system implemented on a shoestring budget. Lacking a solid basis, a sequence of ad hoc repairs commonly get thrown on top of a marginal structure. As a company evolves, reliability and expandability issues can undermine the success of the organization. Such environments need thorough assessment, smart strategic analysis, and broad-based experience to migrate to a network infrastructure that can act as the reliable basis to meet current business needs and ease downstream expansion.

  • Team with Solution Consultants, Not Resellers
    Small companies need guidance and education to work through an increasingly complicated array of technology options offered for accelerating growth and enhancing productivity. They do not need an IT engineer or support organization that attempts to sell them products. Progent avoids conflicted motives by not selling any products. Progent offers services and expertise only. This permits Progent to match technical support services with the genuine needs of clients. Mixing IT consulting and product selling can result in a situation where the proposed solution is based on a predetermined vendor rather than being based on the true needs of a small business.

Get in Touch with Progent
If your Dayton, Ohio business needs to talk to Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or email to

Immediate Urgent Online Technical Help
For urgent online help, you can contact Progent's Help Desk Call Center at any time toll-free at 1-866-PROGENT (866-776-4368).

You can also send email to Progent's Progent's Help Desk Call Center at

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