Immediate, Affordable Remote Network Technical Support for Dayton, Ohio Small Businesses
For more than twenty years, Progent has specialized in providing enterprise-quality computer support to clients with small-business budgets. Progent has built a unique service system that includes a cost-effective, seamless virtual office infrastructure, sophisticated remote troubleshooting technology, a substantial pool of engineers accredited in a wide range of technical practice areas, a Call Center service model that promotes efficiency and guarantees follow-through, a worldwide team of on-line service experts, on-site service dispatching for the majority of most zip codes in the United States, and a corporate ethos focused on fixing network problems in the shortest time and at the least cost to customers.

For mid-size and large businesses, Progent offers co-sourcing and project management support to supplement the skills of your internal network support team. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives such as software development, disaster recover/business continuity planning, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide access to certified consultants to help your company to plan and execute a sensible cloud computing strategy.

Primary Practice Areas Supported by Progent for Dayton, Ohio Office Networks
A Microsoft-certified Partner computer support firm with a large team of Cisco CCIE network infrastructure consultants and Apple accredited engineers, Progent offers emergency troubleshooting and affordable remote consulting to Dayton, OH small businesses for a wide range of information technologies including:

Service Delivery Options for Dayton, Ohio Businesses
Progent has a variety of options for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's model for delivering IT support is based on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Helpdesk Service Mechanism ensures fast response, thorough activity documentation, dependable follow-up, and tight expense monitoring for an array of network support delivery alternatives that include online repairs, onsite help, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service professionals can help customers to analyze and fix network issues without the expense or delay of in-person service visits. The background of Progent's IT consultants makes it possible to handle most IT problems rapidly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent provides a streamlined, web-accessible signup procedure for new clients to address urgent network problems and Progent bills per minute with zero startup fees or minimums, so you pay only for the help you receive. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISM-certified security professionals. Find out additional information concerning Progent's remote computer support expertise.

  • On-site Service
    Progent provides onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's remote service engineers to give small and midsize businesses the optimal solution: onsite service technicians when you require them as well as the on-line expertise of Progent's seasoned staff of IT consultants, security specialists, and business application developers. The response time for on-site service visits is usually under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises support. Find out more details about how and why to register for Progent's onsite network service.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses who need prompt and dependable support from an online Help Desk Call Center with efficient telephone assistance, online repair capability, and sufficient technical strength for all needed problem escalation. Since smaller businesses usually are constrained by limited information technology budgets and can provide scant executive attention for handling network support, Progent's Help Desk Services can be the most cost-effective way to ensure that small business information networks are always up and running. Learn more concerning Progent's Helpdesk services.

  • IT Consulting Expertise
    Progent provides small companies affordable access to world-class consultants who can provide assistance with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, network protection engineering, fault tolerant network engineering, virtualization solutions, plus configuration, programming and support for small business software such as financials, ERP and MRP, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects such as site relocations and major software upgrades, extended initiatives like business information application development and customization, database software programming and administration support, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and network administration, or urgent response like disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for critical business applications like Exchange and Microsoft SQL Server in order to provide small companies with higher degrees of reliability, protection, and recoverability than is possible using the class of in-house data center that is achievable for most small and midsize companies. Because Progent utilizes the same facilities that host the gear of many of the world's biggest information technology organizations, Progent can eliminate the investment in creating and maintaining the infrastructure needed for world-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also see to it that upgrades and service packs remain current, protection and performance is constantly monitored, and systems are consistently backed up and available for full and prompt recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small company's servers in an environment that not only delivers the highest level of fault-tolerance and expandability but that is also convenient for customers to migrate to a different service provider or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is based on mature virtual server techniques that permit small businesses with multi-vendor environments to save dramatically on the expense of capital equipment, infrastructure support, and network administration while getting world-class dependability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed solution, can handle the mixed- OS and loosely standardized networks typical of smaller companies, and retains control of the software in the customer's hands so that migrating to a new virtual system is fast, safe, and affordable. This avoids ending up a captive to a specific hosting provider while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert online consulting to help organizations of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that utilize on-premises resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's value-priced ProSight suite of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the complete malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, reconfigure and debug their networking appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security companies to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's preparedness to block or recover quickly after a ransomware attack. Progent will work with you personally to gather information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an ever more sophisticated array of network products such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-qualified cybersecurity consultants, CISM-certified security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance experts can provide a company-wide view of network protection and can assist with advanced security projects such as SIEM solutions to help companies meet industry guidelines and statutory requirements for network information security and reporting.

The scope and depth of Progent's engineering staff bring a unique array of benefits to customers trying to maximize the productivity of their IT system within a realistic budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco certified experts average more than a decade of real-world industry background, at the forefront of network support, executing a wide variety of technical projects for an extensive mix of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This ensures that you get not just world-class IT help, but also a support engineer with proven approaches for solving actual IT problems quickly. Learn additional information concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site help per minute. As a result, you pay only for delivered services. Progent does not demand a higher rate for off-hours or priority support, and Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no sign-up charge and requires no retainer for services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge in increments of fifteen minutes or more. Progent's small pricing granularity avoids king-size bills for fast solutions. An additional advantage of granular pricing is that customers will not be inclined to permit minor issues to fester until they grow into major problems. Learn more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small service firms who offer scant documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service documentation sent by every staff member to each client. The practice of documenting and archiving support records results in more effective support and avoids a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who wonít let go of vital service information. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their scope, Progent is able to focus on providing high-value services where Progent has little competition. Small companies who work with independent consultants or who maintain internal support personnel gain when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and productive. Find out additional information concerning Progent's knowledge transfer services.

Contact Progent
If your Dayton, Ohio business wants to get in touch with Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Assistance
For fast online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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