Dayton, OH Emergency Remote Help from World-class Computer Network Service Experts
Progent's network tech support services free your Dayton, OH organization from dependence on a freelance computer consultant while offering your business budget-friendly and dependable access to Microsoft and Cisco certified consulting engineers. By providing network support help when you require it, providing specialized expertise for line-of-business technologies, offering value-added support such as automated network monitoring, and charging only for services you use, Progent offers your Dayton, Ohio company an economical alternative for maximizing the profitability of your small business network. Progent is the intelligent choice for small businesses to create and manage a robust and safe information network and to have quick availability of the experienced help typically restricted to businesses who are able to support a sizeable in-house IT staff.

For larger businesses, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your in-house network service group. Co-sourcing can cut costs and help meet schedules for major projects such as application development, business continuity planning and testing, network security evaluations, office consolidations, or software migrations.

Progent can in addition provide access to certified consultants to help your business to plan and execute a sensible cloud computing strategy.

Key Products and Technologies Serviced by Progent for Business Networks in Dayton, Ohio
Progent's group of certified engineers provides assistance for virtually all facets of network systems found in businesses of any size. Areas served by Progent in and around Dayton include:

Support Delivery Options Available for Dayton, Ohio Companies
Progent has a variety of alternatives for providing small and midsize businesses with cost-effective IT services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's model for providing computer support services is built on the Help Desk Call Center operational structure common to larger IT support organizations. Progent's Help Desk Call Center Support Mechanism ensures rapid support, comprehensive service records, consistent follow-up, and tight cost control across an array of IT support delivery alternatives that include remote troubleshooting, in-person help, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's certified support experts can help clients to analyze and fix network issues without the expense or delay of on-premise service calls. The experience of Progent's IT consultants makes it possible to handle most network issues quickly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible registration process for new clients to accommodate emergency network problems and Progent bills by the minute with zero sign-up charges or minimums, so you are invoiced only for the help you get. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Learn more information about Progent's remote computer troubleshooting services.

  • On-site Support
    Progent offers on-site computer support for registered customers in larger cities in the U.S. Progent's onsite service personnel can work in conjunction with Progent's remote support experts to deliver small companies the ideal combination: hands-on support professionals when you require them plus the remote expertise of Progent's seasoned staff of network engineers, security professionals, and business application developers. The wait time for on-site service visits is typically less than one business day. There is no start-up or retainer fee for becoming a Progent customer for onsite service. Learn more details concerning how to register for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses who need fast and dependable access to a professional Help Desk with effective phone assistance, online troubleshooting capability, and sufficient technical strength for all needed escalation. Because smaller businesses usually have limited IT budgets and can provide scant executive attention for dealing with network support, Progent's Helpdesk Outsourcing Services could be the most efficient way to make sure that business information systems stay productive. Learn more details concerning Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly availability of world-class IT professionals who can provide assistance with critical products and technologies including Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network protection engineering, non-stop network consulting, virtualization strategies, plus integration, customization and training for business applications including financials, ERP and MRP, business analytics, sales automation, and office productivity packages. Progent can provide assistance with one-time projects such as site relocations and massive software upgrades, extended initiatives like business analytics application programming and customization, relational database application programming and DBA services, and web design, on-going support such as server monitoring and network administration, or urgent services like disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host critical applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize companies with higher degrees of dependability, protection, and performance than is possible with the class of on-site data center that is realistically affordable for most small and midsize organizations. Since Progent uses the same data centers that host the gear of some of the planet's largest information technology companies, Progent can eliminate the investment in building and managing the infrastructure required for world-class environmental control, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that patches and service packs remain updated, security and efficiency is continually monitored, and systems are consistently archived and ready for full and rapid recovery. Find out more concerning Progent's hosting services for Exchange Server and other critical applications.

  • Virtual Data Center Hosting Services
    Progent's Virtual Data Center hosting provides comprehensive hosting for all of a small or midsize company's servers in a setting that not only provides the highest level of dependability and extensibility but that is also simple for clients to transfer to another support provider or to bring internally if your circumstance calls for it. Progent's Virtualized Data Center hosting is structured around mature virtualization techniques that allow companies with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure support, and network management while achieving enterprise-class availability and an unprecedented level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Virtual Data Center Hosting covers all server-based software in a single centrally managed solution, can handle the mixed- platform and loosely standardized environments common with smaller businesses, and retains ownership of the software licenses in the customer's hands so that migrating to a different virtualized host is fast, reliable, and affordable. This avoids ending up a captive to a single hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.

Why Progent Is the Right Choice for Dayton, Ohio Businesses
Progent's staff size, scope of information technology expertise, and experience with enterprise network support allow small and midsize businesses to avoid the problems related to excessive dependence on thinly staffed support organizations or independent consultants.

Teaming with Progent's Experts enables your business to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For network services, smaller businesses often rely heavily on individual consultants. Although freelance support engineers have lower overhead than more substantial support firms and can afford to charge apparently smaller fees, they are frequently too overworked to respond rapidly to urgent situations. If a freelance engineer is occupied with another customer, ill, on travelling, or in class, the absence of backup personnel may force your business to go without assistance during a crisis. As your small business expands, network downtime or problems with critical applications get more expensive. The money you thought you were conserving on a freelancer can be eaten up fast due to lower output. In addition, when freelance consultants encounter unfamiliar technologies, the unavailability of a large consulting group to count on for help forces them to learn in place while your organization winds up with the costs for their ongoing education.

  • Gain Access to Expertise in Complex Information Technology Issues
    Many smaller service organizations or independent engineers who concentrate on small company IT support may excel at delivering connect-the-dots fixes but don't have the background to work cost-effectively with complex network environments with mixed operating systems, many locations, VoIP systems, remote workers, interconnected accounting and analytical applications, data-driven web sites, and specialized business applications. Progent's background with global enterprises and Progent's large staff of specialists can benefit your small business because enterprise environments are characteristically complicated, support problems demand thorough knowledge in numerous technical disciplines, and reaching an acceptable level of stability, reliability, and security calls for enterprise-tested leading practices.

  • Build a Firm Basis for Seamless Growth
    Small businesses often begin with a network implemented on a shoestring budget. Lacking a proper basis, a sequence of improvised fixes commonly get thrown onto of a tenuous foundation. As a business grows, stability and expandability issues can hinder the productivity of the business. These environments require proper assessment, intelligent business analysis, and broad-based expertise to upgrade to a network infrastructure that can act as the solid foundation to meet current business requirements and support downstream expansion.

  • Team with Solution Providers, Not Product Resellers
    Smaller companies require direction and education to work through an increasingly complicated maze of IT options available for enabling business growth and enhancing efficiency. Businesses do not need an IT engineer or service organization that attempts to sell them a product. Progent avoids conflicted motives by not selling any products. Progent offers services exclusively. This permits Progent to match technical services with the genuine needs of customers. Mixing IT consulting and product selling can lead to a situation where the recommended solution is built around a predetermined vendor instead of being driven by the actual needs of a customer.

Get in Touch with Progent
In case your Dayton, Ohio company needs to contact Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or email to

Immediate Urgent Online Network Support
For urgent online support, you can contact Progent's 24-hour Help Desk any time toll-free at 1-866-PROGENT (866-776-4368).

You can also email Progent's Progent's Help Desk Call Center at

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