Dayton, OH Remote Help from World-class Computer Network Service Experts
Progent's computer network tech support services can deliver your Dayton, OH company cost-effective and dependable access to world-class technical engineers. By providing network consulting help when you require it, offering specialized knowledge for line-of-business applications, offering value-added services such as 24x7 server monitoring, and billing only for support you use, Progent gives your Dayton, Ohio company an economical alternative for maximizing the productivity of small-scale business information systems. Whether you run a local system, rely on cloud-based resources, or have a hybrid cloud-and-local network, Progent is the intelligent choice for organizations and local governments to create and manage a reliable and safe information system and to have fast availability of the skilled support typically restricted to enterprises who can set up a sizeable in-house IT organization.

For larger companies, Progent offers co-sourcing support to add to the subject matter expertise of your in-house network support group. Co-sourcing can cut costs and help meet schedules for big projects such as application design and development, disaster recover/business continuity planning, network security evaluations, office consolidations, or software migrations.

Progent can also offer the services of accredited experts to assist your business to plan and execute your cloud strategy.

Main Technical Areas Serviced by Progent for Office Networks in Dayton, Ohio
Progent's group of world-class consultants offers assistance for virtually all aspects of information systems deployed by businesses of any size. Practice areas served by Progent in Dayton include:

Service Delivery Alternatives Available for Dayton, Ohio Companies
Progent has a variety of options for providing small and midsize businesses with cost-effective computer services for technical support, consulting, hosting, and network management. Progent's model for delivering computer support is based on the Help Desk operational structure familiar to larger IT organizations. Progent's Contact Center Support Model ensures fast support, thorough activity records, consistent follow-through, and strict cost control for an array of network service delivery options that include remote repairs, on-premises help, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center provides urgent and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support professionals can help customers to troubleshoot and fix hardware and software problems without the cost or time loss of travel for onsite support calls. The experience of Progent's IT consultants allows them to handle the majority of network problems rapidly. For the toughest problems, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-accessible signup procedure for new clients to accommodate urgent situations and Progent charges per minute with zero startup fees or time minimums, so you are invoiced only for the help you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Find out more information concerning Progent's online network support services.

  • Onsite Service
    Progent provides onsite technical assistance for registered clients in larger cities in the U.S. Progent's onsite support personnel can work in conjunction with Progent's remote support experts to deliver small companies the optimal solution: hands-on service technicians when you require them plus the remote help of Progent's worldwide team of IT consultants, security professionals, and business software developers. The wait time for on-site support visits is typically less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details concerning how to sign up for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are designed for all businesses who need fast and reliable support from a professional Help Desk Call Center with effective phone support, online repair tools, and sufficient technical depth for full escalation. Because smaller businesses typically are constrained by tight information technology funds and can provide little management bandwidth for dealing with network support, Progent's Help Desk Outsourcing Services can be the most efficient way to ensure that business information systems are always up and running. Learn more details concerning Progent's Contact Center outsourcing services.

  • Consulting Services
    Progent offers small companies affordable availability of enterprise-class IT professionals who can provide help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, company-wide network security consulting, non-stop it system engineering, virtual server strategies, plus integration, customization and training for small business applications such as financials, operations, business analytics, sales automation, and office productivity software. Progent can help with short-term projects such as office relocations and massive system migrations, longer term projects such as business analytics software development and customization, database software programming and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and system administration, or urgent response like disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for key business applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize businesses with greater levels of availability, protection, and recoverability than is feasible with the type of in-house data center that is achievable for the majority of small businesses. Since Progent uses the same facilities that support the gear of some of the world's largest information technology organizations, Progent can save you the cost of building and managing the systems required for world-class cooling, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that patches and service packs remain current, protection and efficiency is constantly monitored, and systems are regularly archived and ready for full and rapid restoration. Learn more concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize company's servers in a setting that not only delivers the top level of availability and expandability but that is in addition easy for clients to transfer to a different support firm or to move internally if your situation calls for it. Progent's Private Cloud hosting is built around mature virtual server techniques that allow small businesses with mixed environments to benefit significantly on the costs of hardware, system support, and network administration while getting enterprise-class reliability and an unparalleled degree of vendor options. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed solution, can support the mixed- OS and loosely standardized networks typical of smaller businesses, and retains control of the software in the customer's possession so that moving to a different virtual system is fast, safe, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced online support services to help companies of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that combine local IT assets as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's value-priced ProSight portfolio of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical files, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security vendors to provide web-based management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness to stop or recover rapidly after a ransomware attack. Progent will work with you directly to gather information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup environment that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated array of network products including firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-qualified security consultants, CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-certified information assurance experts can provide a company-wide perspective on system security and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and statutory regulations for network data security and reporting.

The breadth and size of Progent's consulting staff bring a unique set of benefits to clients wishing to maximize the productivity of their information network within a reasonable budget. These advantages include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of hands-on industry background, at the front lines of IT support, executing a wide range of IT tasks for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support team. This means that you get not only world-class IT capability, but also a support engineer with field-tested methods for repairing real-world network problems rapidly. Learn additional information about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for remote service and on-site visits by the minute. Consequently, you owe just for received support. Progent does not demand a more expensive rate for after-hours or emergency service, and Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no registration fee and asks no retainer for support services delivered during normal business hours. Many support organizations demand large minimum payments or bill in increments of fifteen minutes or longer. Progent's small billing granularity does away with king-size bills for quick fixes. An additional benefit of granular pricing is that you are less tempted to permit minor issues to stay unaddressed until they become major problems. Read additional information about Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or small service firms who provide scant documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation given by every consultant to each customer. The discipline of documenting and archiving service records allows more effective service and avoids a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent faces few competitors. Small companies who work with independent service providers or who employ in-house IT personnel benefit when Progent transfers information about new technology and proven processes to make their IT environments more reliable, protected, and efficient. Read additional information about Progent's knowledge transfer services.

Contact Progent
In case your Dayton, Ohio business needs to contact Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Immediate Online Technical Assistance
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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