Fast, Low-cost Remote Computer Assistance for Dayton, Ohio Small Businesses
For over twenty years, Progent has specialized in providing world-quality network support services to customers who have small-company budgets. Progent has built a powerful support system that includes a low-overhead, seamless virtual office infrastructure, sophisticated remote repair technology, a substantial team of consultants accredited in a broad array of technical practice areas, a Help Desk Call Center operational structure that promotes efficiency and ensures follow-up, a worldwide team of on-line support professionals, in-person support dispatching for the majority of most zip codes in the United States, and a company culture focused on fixing network issues in the least time and at the least cost to customers.

For larger companies, Progent can provide co-sourcing and project management support to add to the skills of your internal IT support staff. This can cut costs and help meet schedules for major IT initiatives such as application development, disaster recovery planning and testing, network security audits, office consolidations, or software migrations and upgrades.

Progent can also offer the services of certified consultants to assist your business to plan and execute a sensible cloud computing strategy.

Key Practice Areas Supported by Progent for Office Networks in Dayton, Ohio
Progent's nationwide team of world-class support professionals provides help for all facets of information technology used by companies of all sizes. Areas supported by Progent in Dayton include:

Support Delivery Options for Dayton, Ohio Businesses
Progent has a selection of options for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, hosting services, and network administration. Progent's model for providing computer support is built on the Help Desk operational structure common to big IT groups. Progent's Help Desk Support Model promotes fast support, comprehensive activity records, dependable follow-up, and tight expense monitoring across a range of network service delivery alternatives that include online repairs, on-premises support, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and scheduled online assistance for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified service experts can help clients to troubleshoot and fix hardware and software problems without the expense or time loss of in-person service visits. The experience of Progent's network consultants allows them to handle most network problems rapidly. For the toughest issues, Progent's depth of expertise allows the support team to escalate support calls to world-class specialists. Progent offers a streamlined, web-based registration process for new clients to accommodate emergency network problems and Progent bills per minute with zero sign-up fees or time minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Learn additional details concerning Progent's remote network support services.

  • On-site Support
    Progent offers onsite technical support for signed-up clients in larger cities in the United States. Progent's on-site support personnel can work in conjunction with Progent's online service engineers to deliver small companies the ideal combination: hands-on support technicians when you need them plus the on-line expertise of Progent's seasoned team of IT consultants, security professionals, and business application developers. The response time for in-person support visits is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent client for onsite service. Learn more details concerning how to register for Progent's onsite network service.

  • Phone Support
    Progent's Help Desk Call Center Services are intended for all companies who need prompt and dependable access to a professional Help Desk Call Center with effective phone support, online repair capability, and sufficient technical strength for full escalation. Because small and midsize companies usually are constrained by limited information technology funds and can provide scant executive bandwidth for handling network support tasks, Progent's Helpdesk Services could be the most efficient way to make sure that small business information systems are always productive. Learn more concerning Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent offers small companies budget-friendly availability of world-class IT professionals who can provide assistance with vital technologies including Microsoft Windows Server expertise, Cisco network architecture, network security consulting, non-stop network design, virtualization solutions, plus configuration, programming and training for business applications such as financials, ERP, business analytics, CRM, and office productivity suites. Progent can provide assistance with one-time projects including office relocations and major software migrations, longer term projects like management information software development and customization, database software programming and DBA services, and web design, continuing services including server monitoring and network management, or urgent response like data restoration and malware removal.

  • Application Server Hosting
    Progent can host vital business applications like Exchange Server and Microsoft SQL Server to provide small businesses with higher levels of reliability, protection, and performance than is feasible using the type of internal data center that is achievable for the majority of small organizations. Since Progent uses the same facilities that support the gear of many of the world's largest information technology organizations, Progent can save you the investment in building and managing the infrastructure required for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that patches and revisions stay updated, protection and efficiency is constantly tracked, and systems are regularly archived and ready for full and rapid recovery. Find out more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize organization's servers in an environment that not only delivers the top degree of availability and extensibility but that is in addition easy for clients to migrate to a different service firm or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that permit companies with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure maintenance, and IT administration while achieving enterprise-class availability and an unparalleled level of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered service, can support the multi- OS and non- standardized networks common with smaller businesses, and keeps control of the software in the customer's possession so that migrating to a different virtualized host is fast, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers expert remote support to help organizations of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that utilize physical resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.

Why Progent Is the Right Choice for Dayton, Ohio Small Businesses
Progent's staff size, depth of technical skill, and experience with corporate network support allow small businesses to sidestep the problems related to excessive dependence on small service organizations or individual engineers.

Working with Progent's Experts allows your company to:

  • Avoid Over Reliance on Individual Consultants
    For IT support, small businesses sometimes rely heavily on independent consultants. Although individual service providers have lower overhead than larger support firms and can afford to bill nominally smaller rates, freelancers are frequently too busy to react quickly to urgent problems. If a freelance consultant is occupied with different client, ill, on vacation, or in class, the lack of backup staff may require your business to wait for help in case of a crisis. The more your company expands, network downtime or difficulties with critical applications become more costly. The money you believed you were saving on a freelancer can disappear fast because of lost output. Also, when independent engineers encounter new problems, the unavailability of a large engineering team to depend on for advice requires them to learn on the job while your company ends up footing the costs for their ongoing education.

  • Have Access to Experts in Advanced IT Solutions
    The majority of small service organizations or freelance consultants focused on small business network consulting may excel at delivering connect-the-dots solutions but don't have the seasoning to deal efficiently with complicated network configurations that have mixed platforms, numerous offices, VoIP implementations, remote workforces, interconnected accounting and operational software, eCommerce, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's large staff of specialists can benefit your business because big-company networks are by nature complex, support issues require thorough knowledge in numerous technical disciplines, and achieving an acceptable degree of robustness, reliability, and protection calls for industry-proven processes.

  • Build a Solid Foundation for Growth
    Small businesses often begin with a network cobbled together on a shoestring budget. Without a solid architecture, a sequence of improvised repairs often get tossed on top of a marginal foundation. As a business grows, reliability and expandability issues can hinder the productivity of the business. These environments require proper evaluation, smart strategic analysis, and in-depth experience to upgrade to an IT infrastructure that will act as the reliable foundation to meet critical business needs and support future expansion.

  • Work with Solution Providers, Not Resellers
    Small businesses need guidance and insight to work through an ever more complicated maze of IT alternatives offered for enabling growth and enhancing efficiency. They do not need a network consultant or support organization that attempts to promote a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides services and expertise exclusively. This permits Progent to align technical services with the genuine interests of customers. Combining network support and product reselling can result in a situation where the proposed solution is based on a predetermined vendor rather than being based on the actual requirements of a client.

Contact Progent
If your Dayton, Ohio business wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Assistance
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2017 Progent Corporation. All rights reserved.