Professional Online Service for Dayton, Ohio Small Business Computers from World-class Engineers
Small businesses have typically been underserved by major IT service firms. Some small companies allow themselves to grow overly dependent on freelance consultants or small consulting firms who don't have the size or broad knowledge to respond quickly or effectively to network emergencies. Still other small businesses turn to giant service providers staffed with technicians trained to offer by-the-numbers fixes for ordinary problems but who are missing the experience and versatility to deal with the diversity of configurations and lack of standardization that characterizes small business IT systems.

Progent's time-tested methodology for providing affordable and effective technical support to small companies has made Progent among the premiere Microsoft Gold network consulting organizations in the industry. Progent has provided remote support to companies in every state in the U.S. and offers in-person help in almost all zip codes.

For mid-size and large companies, Progent offers co-sourcing support to add to the technical skills of your in-house network support staff. This can save money and minimize technical risks for big IT initiatives such as application programming, business continuity preparedness, network security evaluations, office consolidations, or software migrations.

Progent can in addition provide the services of accredited experts to help your business to plan and implement a sensible cloud computing strategy.

Main Areas of Expertise Supported by Progent for Business Networks in Dayton, Ohio
Progent's national team of certified experts provides support for virtually all aspects of network technology found in businesses of any size. Technologies supported by Progent in and around Dayton include:

Support Delivery Alternatives Available for Dayton, Ohio Companies
Progent offers a selection of options for providing small companies and local governments with affordable computer services for technical support, system architecture, hosting, and network management outsourcing. Progent's paradigm for delivering network support is based on the Call Center structure familiar to big IT organizations. Progent's Contact Center Support Model promotes rapid response, thorough service documentation, reliable follow-up, and strict expense monitoring for an array of network service delivery options that include online troubleshooting, onsite support, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified service professionals can assist clients to troubleshoot and repair network issues without the expense or time loss of travel for onsite support visits. The background of Progent's IT engineers allows them to handle most network issues quickly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based registration procedure for new clients to address emergency network problems and Progent charges per minute with no startup fees or time minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Learn more details concerning Progent's remote computer support services.

  • On-site Support
    Progent provides onsite computer assistance for registered customers in larger cities in the United States. Progent's on-site service technicians can operate in tandem with Progent's remote service engineers to give small and midsize businesses the optimal solution: onsite service professionals when you require them plus the on-line help of Progent's seasoned staff of IT consultants, security professionals, and business software programmers. The wait time for on-site service visits is typically less than one business day. There is no start-up or retainer fee for becoming a Progent customer for on-premises service. Learn more details about how and why to sign up for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are designed for all businesses who require fast and reliable access to an online Help Desk with effective telephone support, online troubleshooting capability, and enough technical depth for full escalation. Because small and midsize companies typically have tight information technology budgets and can spare scant executive bandwidth for handling IT support tasks, Progent's Help Desk Services can be the most cost-effective option to ensure that small business information networks are always productive. Learn more details about Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent provides small and midsize companies budget-friendly availability of world-class consultants who can provide help with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, network security engineering, fault tolerant network design, virtualization strategies, plus integration, customization and support for business applications such as financials, ERP and MRP, business analytics, CRM, and productivity packages. Progent can help with one-shot projects such as site relocations and massive system upgrades, longer term projects like business analytics software programming and support, database application programming and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host mission-critical business applications like Microsoft Exchange Server and MS SQL in order to provide small companies with higher levels of reliability, security, and performance than is feasible with the type of on-site data center that is practical for the majority of small and midsize companies. Because Progent utilizes the same data centers that support the gear of many of the planet's biggest IT companies, Progent can eliminate the cost of creating and managing the systems needed for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For managed application servers, Progent can also make sure that upgrades and revisions stay updated, security and efficiency is continually monitored, and systems and data files are consistently archived and available for full and prompt recovery. Learn additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for all of a small organization's production servers in a setting that not only provides the top level of fault-tolerance and extensibility but that is also convenient for customers to transfer to another service provider or to move internally when your business situation warrants it. Progent's Private Cloud hosting service is structured around mature virtual server technologies that permit small businesses with multi-vendor environments to save significantly on the expense of capital equipment, system maintenance, and IT management while achieving world-class availability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed solution, can handle the multi- platform and non- standardized environments common with smaller companies, and retains ownership of the software in the customer's hands so that moving to a different virtualized system is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced online support services to help businesses of all sizes connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that utilize local resources along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Information Assurance
Progent offers a portfolio of affordable, set-price monthly managed services intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire threat lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Find out more about ProSight Data Protection Services managed backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of vital computers that power your information system. When ProSight Systems Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight Systems Watch server and desktop automated remote monitoring and management consulting.

Why Progent Offers the Right Alternative for Dayton, Ohio Businesses
Progent's staff size, scope of technical skill, and familiarity with corporate network support enable small and midsize companies to sidestep the problems associated with over reliance on small service firms or independent consultants.

Teaming with Progent allows your small business to:

  • Avoid Over Reliance on Individual Consultants
    For network support, small companies often depend heavily on freelance consultants. Although freelance support providers carry lower overhead than more substantial IT service firms and can afford to charge apparently lower rates, they are frequently too busy to react rapidly to urgent network problems. If an independent engineer is occupied with different client, sick, on travelling, or in class, the absence of backup staff may require your company to go without assistance during a crisis. As your company grows, network unavailability or difficulties with line-of-business applications become more expensive. The dollars you believed you were saving on an independent consultant can disappear fast due to lower output. In addition, when freelance consultants encounter unfamiliar problems, the unavailability of a large consulting team to count on for help forces them to train on the job while your organization ends up footing the bill for their ongoing education.

  • Gain Access to Expertise in Sophisticated IT Issues
    The majority of small service firms or independent consultants specializing in small company IT consulting may excel at delivering routine solutions but lack the seasoning to work efficiently with complex network infrastructures that have mixed operating systems, multiple locations, VoIP systems, mobile clients, integrated financial and analytical software, eCommerce, and custom business applications. Progent's experience with worldwide enterprises and Progent's extensive team of specialists can be valuable to your company because big-company environments are characteristically complex, support issues require thorough knowledge in many technical disciplines, and reaching a high degree of robustness, availability, and protection calls for enterprise-tested best practices.

  • Create a Firm Basis for Seamless Growth
    Small companies often begin with an IT system cobbled together on a shoestring budget. Without a carefully designed architecture, a sequence of band-aid repairs commonly get thrown on top of a marginal foundation. As a company evolves, stability and scalability problems can hinder the productivity of the organization. Such environments require thorough evaluation, smart strategic planning, and in-depth expertise to upgrade to a network infrastructure that will provide the reliable foundation to handle current business needs and support downstream growth.

  • Team with Solution Finders, Not Product Vendors
    Smaller companies need direction and education to work through an increasingly complex array of IT alternatives available for enabling growth and improving productivity. Businesses do not need an IT engineer or support organization that tries to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent offers consulting and services exclusively. This allows Progent to match consulting support services with the real interests of customers. Mixing IT support and product reselling can lead to a situation where the recommended solution is based on a preselected technology rather than being based on the actual needs of a small business.

Get in Touch with Progent
In case your Dayton, Ohio business needs to get in touch with Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Technical Assistance
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2018 Progent Corporation. All rights reserved.