Low-cost Network Troubleshooting from Microsoft Qualified Experts for Businesses in Dayton, OH
By offering professional know-how when you require it, providing in-depth expertise for critical business applications, offering innovative services like virtual data center hosting, billing only for services delivered, and charging no setup fees or retainers for standard services, Progent allows your company to increase the competitive value of your It network and cut support expenses. Progent recognizes that network security, reliability, and performance are just as important to small companies as to major enterprises but that smaller organizations lack the economy of scale to invest aggressively in information networks and in-house support staffs. Progent's fundamental competitive advantage is that no IT consulting organization can equal Progent's capability to deliver the network support expertise your company needs when you need it and at prices you can justify.

For larger businesses, Progent can provide co-sourcing and project management support to reinforce the skills of your in-house network service group. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as software programming, business continuity preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition provide access to accredited consultants to help your business to design and implement a sensible cloud strategy.

Main Areas of Expertise Supported by Progent for Businesses in Dayton, Ohio
Progent's nationwide group of industry certified experts provides assistance for all aspects of information systems found in businesses of all sizes. Technologies supported by Progent in Dayton include:

Support Delivery Options Available for Dayton, Ohio Companies
Progent offers a selection of options for providing small businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and network administration. Progent's model for providing IT support services is built on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Service Model promotes fast response, comprehensive activity documentation, consistent follow-up, and tight cost monitoring for an array of IT service delivery alternatives that include remote troubleshooting, onsite help, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center provides emergency and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support experts can assist clients to analyze and repair hardware and software issues without the expense or time loss of in-person service visits. The background of Progent's network consultants makes it possible to resolve the majority of IT problems quickly. For complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based signup process for new clients to accommodate urgent network problems and Progent charges per minute with zero sign-up charges or minimums, so you pay only for the help you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISM-certified security engineers. Find out more details concerning Progent's online network troubleshooting expertise.

  • On-site Support
    Progent offers on-site technical support for signed-up clients in larger cities in the U.S. Progent's on-site service technicians can work in tandem with Progent's remote service experts to give small businesses the ideal combination: in-person service professionals when you need them as well as the on-line expertise of Progent's worldwide team of network engineers, security professionals, and business application programmers. The response time for on-site support visits is usually less than 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises support. Learn more details about how to register for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are intended for small and midsize businesses and local governments who require prompt and dependable access to a professional Contact Center with efficient phone support, online troubleshooting capability, and enough technical strength for all needed problem escalation. Since smaller companies typically are constrained by tight IT budgets and can provide scant management bandwidth for handling IT support tasks, Progent's Helpdesk Services can be the most cost-effective way to make sure that small business information networks are always up and running. Read more about Progent's Helpdesk services.

  • Consulting Services
    Progent offers small businesses budget-friendly access to world-class consultants who can provide assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, network security consulting, high availability it system design, server virtualization solutions, plus configuration, customization and support for business applications including financials, ERP, reporting, sales automation, and office productivity packages. Progent can help with one-shot projects including site moves and major system upgrades, longer term projects like business reporting software development and support, relational database software programming and DBA services, and web design, on-going services such as server monitoring and system management, or urgent services such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host key business applications such as Exchange Server and Microsoft SQL Server to provide small and midsize companies with higher degrees of availability, protection, and recoverability than is feasible using the class of on-site data center that is realistically affordable for the majority of small and midsize businesses. Because Progent uses the same data centers that support the equipment of many of the world's biggest IT organizations, Progent can eliminate the investment in creating and managing the infrastructure needed for enterprise-class environmental control, electrical backup, and redundant Internet access. For managed application servers, Progent can also make sure that upgrades and revisions remain current, protection and efficiency is continually monitored, and systems and data files are regularly archived and available for full and prompt recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting for the entirety of a small organization's production servers in a setting that not only provides the highest degree of fault-tolerance and expandability but that is also easy for customers to migrate to another support provider or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting service is built around mature virtual server techniques that permit companies with mixed environments to save dramatically on the expense of capital equipment, system support, and IT management while achieving world-class availability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed package, can handle the mixed- platform and loosely standardized networks common with small businesses, and retains ownership of the software in the client's possession so that moving to a different virtual system is fast, safe, and affordable. This eliminates becoming a captive to a single hosting service while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert online consulting services to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that utilize on-premises IT assets as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.

Why Progent Offers the Right Choice for Dayton, Ohio Businesses
Progent's staff size, depth of technical skill, and familiarity with enterprise network consulting allow small businesses to avoid the pitfalls associated with excessive reliance on small support organizations or freelance engineers.

Teaming with Progent allows your small business to:

  • Avoid Over Reliance on Freelance Consultants
    For IT support, smaller businesses often rely heavily on independent consultants. Although individual service providers carry lower overhead than more substantial support organizations and can typically bill apparently lower fees, individuals are sometimes too busy to react quickly to critical problems. If an independent consultant is busy with different client, sick, on travelling, or in class, the absence of replacement personnel may require your business to go without help in case of an emergency. As your company expands, network downtime or difficulties with critical programs become more costly. The money you thought you were conserving on an independent consultant can disappear quickly because of lost productivity. In addition, when freelance consultants encounter unfamiliar technologies, the unavailability of a big consulting group to count on for help requires them to learn on the job while your company winds up with the bill for their ongoing training.

  • Gain Access to Certified Professionals in Sophisticated Network Solutions
    Many small service firms or freelance consultants who concentrate on small business IT consulting are capable of delivering routine fixes but don't have the experience to work cost-effectively with complex IT configurations that have mixed platforms, multiple locations, Voice over IP systems, mobile workforces, integrated accounting and operational software, eCommerce, and specialized line-of-business software. Progent's experience with worldwide companies and Progent's extensive team of specialists can be valuable to your company because big-company networks are by nature complicated, support problems demand in-depth knowledge in many technical areas, and reaching an acceptable degree of stability, availability, and security requires enterprise-tested best practices.

  • Build a Solid Basis for Seamless Growth
    Small businesses typically begin with a network cobbled together on a tight budget. Lacking a proper basis, a series of band-aid fixes commonly get thrown on top of a weak foundation. As a company grows, reliability and expandability problems can undermine the productivity of the organization. Such networks need thorough evaluation, smart business planning, and broad-based experience to migrate to an IT infrastructure that can act as the solid foundation to handle critical business requirements and ease downstream growth.

  • Partner with Solution Consultants, Not Product Resellers
    Smaller businesses need guidance and education to work through an ever more complicated maze of technology alternatives offered for accelerating business growth and enhancing productivity. They do not need an IT engineer or support organization that tries to promote a product. Progent avoids conflicted motives by not reselling any products. Progent provides consulting and services exclusively. This permits Progent to match technical support services with the genuine interests of customers. Combining network consulting and product reselling can lead to a conflict where the recommended solution is built around a predetermined technology instead of being based on the actual requirements of a client.

How to Contact Progent
If your Dayton, Ohio business wants to get in touch with Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Fast Remote Network Support
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2017 Progent Corporation. All rights reserved.