Low-cost Computer Troubleshooting from Microsoft Qualified Experts for Companies in Dayton, OH
By offering professional support when you need it, making available in-depth expertise for key applications, offering innovative services like virtual data center hosting, billing only for services you receive, and requiring no setup fees or retainers for standard services, Progent helps your company to increase the competitive value of your information network and cut service expenses. Progent understands that network protection, reliability, and efficiency are just as important to small businesses as to large corporations but that small companies lack the economy of scale to invest aggressively in computer networks and internal service groups. Progent's basic competitive advantage is that no network support firm can match Progent's ability to provide the IT support your company requires whenever you need it and at prices you can justify.

For medium-size and enterprise businesses, Progent offers co-sourcing support to reinforce the subject matter expertise of your in-house network support group. This can cut costs and help meet schedules for major IT initiatives such as application design and development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or technology migrations.

Progent can in addition provide access to accredited experts to assist your business to design and execute your cloud strategy.

Main Technologies Supported by Progent for Business Networks in Dayton, Ohio
Progent offers the services of certified experts for all facets of business network technology deployed in small and midsize companies. Technologies supported by Progent include:

Service Delivery Options for Dayton, Ohio Companies
Progent has a variety of alternatives for providing small companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's paradigm for providing network support is based on the Help Desk structure familiar to big IT groups. Progent's Helpdesk Service Model promotes rapid support, comprehensive activity documentation, reliable follow-through, and tight expense monitoring for an array of IT support delivery modes that include online troubleshooting, on-premises support, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified support professionals can help customers to troubleshoot and repair hardware and software issues without the expense or delay of travel for onsite support visits. The experience of Progent's IT consultants makes it possible to handle most network problems quickly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible signup procedure for new customers to address urgent network problems and Progent charges per minute with zero startup fees or time minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security professionals. Learn additional information concerning Progent's online network support services.

  • On-site Support
    Progent offers onsite technical assistance for signed-up clients in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's remote service experts to give small businesses the optimal solution: onsite service professionals when you require them as well as the remote expertise of Progent's worldwide team of network engineers, security professionals, and business software developers. The response time for on-site service calls is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises service. Find out more concerning how and why to register for Progent's in-person computer service.

  • Help Desk
    Progent's Contact Center Services are intended for small and midsize businesses and local governments who need fast and reliable support from a professional Help Desk with efficient telephone support, online repair capability, and sufficient technical depth for full escalation. Since smaller businesses usually have limited IT funds and can spare little executive attention for dealing with IT support, Progent's Contact Center Outsourcing Services can be the most cost-effective way to ensure that business information systems stay productive. Learn more details about Progent's Contact Center outsourcing services.

  • Consulting Services
    Progent provides small businesses budget-friendly access to world-class IT professionals who can provide help with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, company-wide network security engineering, fault tolerant it system engineering, server virtualization strategies, plus configuration, customization and support for business software including accounting, operations, reporting, CRM, and productivity packages. Progent can help with short-term projects such as office relocations and major system migrations, longer term initiatives such as business information software development and support, database application programming and DBA support, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and system management, or urgent response such as data restoration and malware removal.

  • Application Server Hosting
    Progent can host critical applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize businesses with higher degrees of reliability, security, and recoverability than is possible with the type of on-site data center that is practical for most small and midsize businesses. Since Progent uses the same facilities that support the equipment of many of the world's largest information technology organizations, Progent can eliminate the expense of creating and maintaining the systems required for world-class cooling, power failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that upgrades and service packs remain current, protection and performance is continually tracked, and systems and data files are consistently backed up and available for complete and rapid restoration. Find out additional information concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small or midsize organization's production servers in a setting that not only provides the highest level of dependability and expandability but that is also easy for customers to transfer to a different service firm or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting is based on mature virtual server techniques that allow companies with mixed environments to benefit significantly on the expense of hardware, infrastructure maintenance, and IT management while achieving enterprise-class availability and an unparalleled degree of vendor independence. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed service, can support the multi- OS and non- standardized networks typical of small companies, and retains control of the software in the customer's possession so that moving to a new virtualized host is quick, safe, and inexpensive. This avoids ending up a captive to a single hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert remote consulting to help organizations of any size connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that utilize local resources along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's value-priced ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and debug their networking hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security companies to provide centralized control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so all potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability either to stop or recover rapidly from a ransomware attack. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup environment that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Dayton, Ohio Small Businesses
Progent's staff size, breadth and depth of technical expertise, and familiarity with enterprise network consulting allow small and midsize businesses to sidestep the pitfalls related to over dependence on thinly staffed support organizations or individual consultants.

Working with Progent's Experts enables your business to:

  • Prevent Excessive Dependence on Individual Consultants
    For network support, smaller businesses often depend heavily on individual consultants. Although individual support providers have lower overhead than more substantial IT service firms and can typically charge apparently smaller rates, freelancers are occasionally unable to react rapidly to critical situations. If a freelance engineer is busy with different customer, sick, on travelling, or in training, the absence of backup personnel may require your business to wait for help during a crisis. The more your small business expands, system downtime or problems with line-of-business applications become more costly. The money you thought you were saving on an independent consultant can evaporate fast because of lost productivity. In addition, when independent consultants encounter unfamiliar problems, the lack of a large engineering team to rely on for advice requires them to learn with the meter running while your organization winds up with the costs for their continuing education.

  • Gain Access to Certified Professionals in Sophisticated Network Issues
    Many smaller support organizations or freelance engineers specializing in small business network consulting are capable of providing routine fixes but lack the seasoning to deal cost-effectively with complex network infrastructures that have mixed platforms, numerous offices, VoIP systems, remote workers, interconnected financial and analytical applications, eCommerce, and custom business software. Progent's background with worldwide companies and Progent's extensive staff of experts can benefit your company because big-company networks are by nature complicated, support problems require in-depth knowledge in numerous technical areas, and achieving an acceptable level of robustness, reliability, and protection requires enterprise-proven leading practices.

  • Build a Firm Basis for Growth
    Small companies typically start with an IT system cobbled together on a shoestring budget. Without a solid architecture, a sequence of ad hoc repairs commonly get thrown on top of a tenuous structure. As a company grows, stability and expandability problems can undermine the productivity of the business. These environments need thorough evaluation, intelligent business analysis, and in-depth experience to upgrade to an IT environment that will act as the reliable foundation to handle critical business requirements and support downstream expansion.

  • Work with Solution Finders, Not Product Resellers
    Small businesses need direction and insight to navigate through an ever more complicated maze of technology alternatives available for accelerating growth and improving efficiency. They do not need an IT consultant or support organization that tries to promote products. Progent avoids conflicted motives by not selling hardware and software. Progent offers services and expertise exclusively. This allows Progent to align consulting support with the genuine needs of customers. Mixing IT consulting and product selling can lead to a situation where the recommended solution is built around a predetermined technology instead of being based on the true requirements of a small business.

Contact Progent
If your Dayton, Ohio company wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Assistance
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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