Affordable Network Tech Support from Microsoft and Cisco Qualified Consultants for Businesses in Dayton, OH
By delivering world-class know-how when you require it, making available specialized knowledge for critical applications, providing innovative services such as virtual data center hosting, billing solely for help you receive, and charging no sign-up or retainer fees for standard services, Progent allows you to increase the competitive value of your It network and minimize support expenses. Progent appreciates that information system security, reliability, and efficiency are as important to small businesses as to major enterprises but that small companies lack the economy of scale to invest heavily in information networks and in-house support groups. Progent's fundamental value proposition is that no network support firm can match Progent's capability to deliver the network support expertise your company requires when you require it and at a cost you can afford.

For mid-size and large businesses, Progent offers co-sourcing support to supplement the skills of your in-house IT support team. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like software development, business continuity planning and testing, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also offer access to accredited experts to assist your company to design and execute a sensible cloud computing strategy.

Key Technologies Supported by Progent for Business Networks in Dayton, Ohio
Progent's nationwide team of world-class engineers offers support for all aspects of network systems found in companies of any size. Areas supported by Progent in Dayton include:

Service Delivery Alternatives for Dayton, Ohio Companies
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's model for delivering network support services is built on the Call Center structure familiar to larger IT support organizations. Progent's Helpdesk Support Mechanism ensures rapid response, thorough activity records, reliable follow-through, and strict expense monitoring across a range of IT support delivery options that include online repairs, onsite help, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can assist clients to troubleshoot and fix network issues without the expense or time loss of travel for onsite support visits. The background of Progent's network engineers makes it possible to resolve most network problems quickly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-accessible signup process for first-time customers to accommodate urgent situations and Progent bills by the minute with zero sign-up charges or minimums, so you pay only for the support you get. Experts available online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Find out additional information about Progent's remote computer troubleshooting services.

  • Onsite Service
    Progent provides on-site computer assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site service personnel can work in conjunction with Progent's remote support engineers to give small and midsize companies the optimal solution: in-person service technicians when you require them plus the on-line expertise of Progent's worldwide staff of network consultants, security professionals, and business software programmers. The response time for in-person service visits is usually under one business day. There is no sign-up or retainer fee for becoming a Progent customer for on-premise service. Learn more details concerning why to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Contact Center Outsourcing Services are intended for small and midsize businesses and local governments who need fast and reliable access to an online Contact Center with effective phone assistance, online troubleshooting capability, and enough technical depth for all needed escalation. Because small and midsize businesses usually have limited information technology budgets and can provide scant management attention for dealing with network support, Progent's Contact Center Services could be the most cost-effective option to ensure that business information networks are always productive. Learn more concerning Progent's Contact Center services.

  • IT Consulting Expertise
    Progent offers small companies affordable access to world-class IT professionals who can provide help with critical technologies such as Microsoft Windows Server support, Cisco Systems network infrastructure, network security consulting, high availability network design, virtualization solutions, plus configuration, programming and training for small business applications including financials, operations, reporting, sales automation, and productivity packages. Progent can help with short-term projects including site moves and massive system migrations, longer term initiatives such as business information application development and customization, relational database software development and administration support, and web design, continuing services including server monitoring and network administration, or urgent response such as data restoration and malware removal.

  • Application Hosting
    Progent can host vital applications like Exchange Server and MS SQL to provide small companies with greater degrees of dependability, protection, and performance than is possible with the class of internal data center that is realistically affordable for most small and midsize organizations. Because Progent utilizes the same data centers that host the equipment of some of the world's largest IT companies, Progent can save you the investment in building and managing the infrastructure needed for world-class environmental control, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also ensure that patches and revisions stay updated, security and performance is constantly tracked, and systems are consistently archived and ready for complete and rapid restoration. Learn additional information concerning Progent's hosting for Exchange and other critical applications.

  • Virtual Data Center Hosting Services
    Progent's Virtual Data Center hosting provides complete hosting services for all of a small or midsize organization's production servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is in addition easy for customers to migrate to another service provider or to bring inhouse when your circumstance warrants it. Progent's Virtualized Data Center hosting is based on tested virtual server technologies that allow small businesses with mixed environments to benefit dramatically on the costs of capital equipment, system maintenance, and IT management while getting enterprise-class availability and an unprecedented level of vendor flexibility. Unlike ordinary SaaS hosting offerings, Progent's Virtualized Data Center Hosting encompasses all server-based software in a single centrally managed service, can support the mixed- platform and loosely standardized networks common with small companies, and keeps control of the software in the client's hands so that migrating to a different virtualized system is fast, safe, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings associated with SaaS hosting alternatives.

Why Progent Offers the Right Choice for Dayton, Ohio Small Businesses
Progent's staff size, depth of technical expertise, and familiarity with enterprise IT consulting enable small businesses to sidestep the pitfalls associated with over reliance on small support organizations or individual engineers.

Teaming with Progent's Experts allows your small business to:

  • Avoid Over Reliance on Freelance Consultants
    For IT support, small companies sometimes rely heavily on independent consultants. Though individual support providers have lower overhead than larger support organizations and can afford to charge apparently lower fees, freelancers are often too busy to react rapidly to critical situations. If an independent engineer is busy with different client, sick, on vacation, or in class, the absence of backup staff may force your company to wait for assistance in case of a crisis. As your company expands, system unavailability or problems with line-of-business programs become more costly. The dollars you believed you were conserving on an independent consultant can be eaten up quickly due to lower output. Also, when independent consultants encounter new problems, the lack of a big engineering group to rely on for help forces them to train on the job while your business ends up footing the costs for their continuing training.

  • Gain Access to Certified Professionals in Sophisticated Information Technology Solutions
    Many small support organizations or independent engineers specializing in small business IT support are capable of providing connect-the-dots solutions but don't have the experience to deal cost-effectively with complex IT infrastructures with a variety of platforms, numerous locations, Voice over IP systems, mobile workforces, integrated financial and analytical software, eCommerce, and custom line-of-business software. Progent's experience with worldwide companies and Progent's large team of specialists can benefit your small business because enterprise environments are inherently complex, integration issues require in-depth understanding of in many technical areas, and achieving an acceptable degree of stability, availability, and security requires industry-tested best practices.

  • Build a Solid Foundation for Growth
    Small businesses typically begin with a network implemented on a shoestring budget. Lacking a proper basis, a series of ad hoc repairs commonly get thrown on top of a marginal foundation. As a company grows, stability and scalability problems can obstruct the success of the organization. These networks require proper evaluation, smart strategic analysis, and in-depth experience to upgrade to a network environment that will provide the reliable basis to handle current business requirements and ease future expansion.

  • Work with Solution Providers, Not Product Resellers
    Small businesses need direction and insight to navigate through an increasingly complex maze of IT options available for accelerating business growth and enhancing efficiency. Businesses do not need a network consultant or support organization that tries to promote a product. Progent avoids conflicts of interest by not reselling any products. Progent provides services and expertise only. This allows Progent to match technical support with the genuine needs of customers. Mixing IT support and product selling can lead to a situation where the recommended solution is built around a preselected vendor rather than being based on the true needs of a client.

How to Contact Progent
If your Dayton, Ohio company needs to ask Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or send email to

Fast Urgent Online Network Support
For emergency remote help, you can contact Progent's 24-hour Help Desk any time toll-free at 1-866-PROGENT (866-776-4368).

You can also email Progent's Progent's Help Desk Call Center at

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