Dayton, OH Urgent Remote Support from World-class Computer Troubleshooting Professionals
Progent's computer help services free your Dayton, OH business from dependence on an individual consultant while providing you cost-effective and consistent support from enterprise-class network engineers. By providing IT consulting service when you require it, providing advanced knowledge for mission-critical technologies, offering unique services such as automated network monitoring, and charging only for support you use, Progent offers your Dayton, Ohio business an economical alternative for optimizing the productivity of your small business information system. Progent is the smart choice for small organizations to create and manage a robust and safe IT network and to have fast access to the skilled consulting typically available only to corporations who are able to maintain a large internal IT organization.

For mid-size and large companies, Progent offers co-sourcing and project management support to supplement the technical skills of your in-house IT support team. Co-sourcing can reduce expenses and help meet schedules for major projects such as software programming, disaster recover/business continuity preparedness, network security audits, merging datacenters, or software migrations.

Progent can also provide the services of certified experts to assist your business to design and implement a sensible cloud strategy.

Key Technologies Serviced by Progent for Business Networks in Dayton, Ohio
Progent's group of certified experts provides help for virtually all aspects of network systems deployed by companies of any size. Practice areas served by Progent in and around Dayton include:

Service Delivery Options Available for Dayton, Ohio Businesses
Progent offers a variety of options for providing small and midsize businesses with affordable computer services for troubleshooting, consulting, hosting services, and IT administration. Progent's paradigm for providing IT support is based on the Call Center operational structure common to big IT groups. Progent's Help Desk Service Mechanism promotes rapid support, comprehensive activity documentation, reliable follow-up, and strict expense monitoring for an array of network service delivery alternatives that include online repairs, onsite help, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and routine remote service for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service experts can help clients to troubleshoot and repair hardware and software issues without the expense or time loss of travel for onsite support calls. The experience of Progent's IT engineers makes it possible to handle most network problems quickly. For the toughest issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-based signup procedure for new clients to accommodate urgent situations and Progent bills per minute with no sign-up charges or minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Find out additional information concerning Progent's remote network support expertise.

  • On-site Support
    Progent offers onsite computer support for registered customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in conjunction with Progent's remote support experts to give small businesses the best of both worlds: onsite service professionals when you require them plus the remote help of Progent's worldwide staff of network engineers, security specialists, and business software programmers. The response time for in-person service visits is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent client for onsite support. Learn more details about how and why to register for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are intended for small and midsize businesses and local governments who require fast and reliable support from a professional Helpdesk with efficient telephone support, remote troubleshooting tools, and enough technical strength for full problem escalation. Since small and midsize businesses usually have tight IT budgets and can spare scant executive attention for handling IT support tasks, Progent's Help Desk Outsourcing Services could be the most efficient way to ensure that small business information networks are always productive. Read more details concerning Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable availability of enterprise-class IT professionals who can provide assistance with vital products and technologies including Windows Server and application support, Cisco Systems network design, network security consulting, non-stop network consulting, virtualization solutions, plus integration, programming and support for small business applications such as accounting, operations, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects such as office moves and major system upgrades, longer term projects such as management reporting software programming and customization, database application development and DBA support, and web development, continuing services such as network monitoring and system management, or urgent response like disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host vital business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize companies with higher levels of dependability, protection, and recoverability than is possible using the type of internal data center that is realistically affordable for most small companies. Because Progent utilizes the same data centers that host the equipment of many of the planet's biggest IT companies, Progent can save you the expense of building and maintaining the infrastructure required for world-class cooling, power failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that patches and revisions stay updated, security and performance is constantly monitored, and systems are consistently archived and ready for full and rapid recovery. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Virtual Data Center Hosting
    Progent's Virtualized Data Center hosting provides complete hosting for the entirety of a small organization's production servers in a setting that not only provides the top level of availability and expandability but that is in addition convenient for customers to migrate to a different support firm or to move internally whenever your business situation calls for it. Progent's Virtual Data Center hosting is structured around mature virtual server techniques that permit companies with multi-vendor networks to benefit significantly on the costs of capital equipment, system maintenance, and network management while getting world-class availability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service hosting models, Progent's Virtualized Data Center Hosting covers all server-based software in one centrally administered solution, can support the mixed- OS and non- standardized networks typical of small businesses, and keeps control of the licenses in the client's possession so that migrating to a new virtualized system is fast, reliable, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the savings associated with SaaS hosting alternatives.

Special Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and productivity applications used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex array of infrastructure products including firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's CISSP-certified security consultants, CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-certified security engineers can provide a business-wide view of system security.

The scope and size of Progent's engineering staff bring a unique set of benefits to companies trying to increase the business value of their IT system within an affordable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of real-world professional background, at the forefront of network service, executing a broad variety of IT projects for an extensive mix of clients. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support personnel. This guarantees that you get not only world-class IT skills, but also a consultant with proven approaches for solving real-world network problems efficiently. Learn additional information about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to charge for remote support and in-person help per minute. Consequently, you owe just for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services delivered during normal business hours. Many service organizations demand substantial minimum payments or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids big bills for quick repairs. Another benefit of by-the-minute invoicing is that you are less tempted to allow less critical problems to stay unaddressed until they become major problems. Find out more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Support
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or local service firms who offer minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation given by every consultant to every customer. The practice of documenting and organizing service activity allows more effective service and avoids a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who wonít let go of vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent has little competition. Small businesses who utilize independent service providers or who maintain internal support personnel gain when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and productive. Find out more details about Progent's knowledge transfer services.

How to Contact Progent
If your Dayton, Ohio company wants to contact Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or send email to

Immediate Urgent Remote Network Help
For urgent online help, you can contact Progent's Online Help Desk any time toll-free at 1-866-PROGENT (866-776-4368).

You can also send email to Progent's Progent's Help Desk Call Center at

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