Dayton, OH Emergency Online Help from Certified Network Service Professionals
Progent's computer help services save your Dayton, OH company from dependence on an individual network consultant while giving your company cost-effective and consistent support from Microsoft and Cisco certified IT engineers. By providing network support service when you require it, providing specialized knowledge for mission-critical applications, delivering unique services such as automated server monitoring, and billing only for support you receive, Progent offers your Dayton, Ohio company an affordable option for optimizing the productivity of your small office network. Progent is the intelligent choice for small organizations to build and support a robust and secure IT network and to have quick access to the skilled help typically available only to businesses who are able to set up a large internal IT organization.

For larger businesses, Progent can provide co-sourcing and project management services to reinforce the skills of your in-house network support staff. This can reduce expenses and minimize technical risks for big IT initiatives such as software design and development, business continuity preparedness, security audits, merging datacenters, or technology migrations.

Progent can also provide access to accredited consultants to assist your company to plan and implement your cloud strategy.

Key Practice Areas Supported by Progent for Dayton, Ohio Office Networks
As a Microsoft Gold Certified Partner IT service company that maintains a large group of Cisco qualified CCIE network engineers and Apple Computer accredited engineers, Progent offers urgent assistance and affordable remote consulting to Dayton, OH small businesses for a broad range of information technologies such as:

Service Delivery Options Available for Dayton, Ohio Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with cost-effective IT services for technical support, system architecture, hosting services, and IT administration. Progent's paradigm for delivering computer support services is built on the Call Center operational structure familiar to big IT groups. Progent's Help Desk Call Center Support Mechanism promotes fast support, comprehensive service records, dependable follow-up, and tight expense monitoring for an array of IT service delivery modes that include online repairs, in-person support, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and routine remote service for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified service experts can help clients to analyze and fix network issues without the expense or time loss of in-person service calls. The experience of Progent's IT consultants allows them to resolve most IT issues quickly. For the most complex problems, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based registration procedure for first-time customers to address emergency situations and Progent charges per minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISA-certified security engineers. Find out more details about Progent's online network support services.

  • On-site Support
    Progent provides onsite technical support for registered customers in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online support experts to give small businesses the optimal solution: on-premise support professionals when you require them plus the on-line help of Progent's worldwide team of network consultants, security specialists, and business software developers. The response time for in-person support calls is usually under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premise support. Learn more about why to sign up for Progent's onsite network service.

  • Phone Support
    Progent's Helpdesk Services are intended for small and midsize businesses and local governments who require fast and dependable support from an online Helpdesk with effective telephone assistance, online repair tools, and sufficient technical depth for full problem escalation. Since smaller companies typically have tight information technology funds and can spare little management bandwidth for handling network support tasks, Progent's Help Desk Services can be the most cost-effective way to ensure that small business information systems are always up and running. Read more concerning Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent provides small companies affordable availability of world-class IT professionals who can provide assistance with vital technologies including Windows Server and application support, Cisco network infrastructure, network security engineering, high availability network consulting, virtual server strategies, plus integration, programming and training for business software such as financials, operations, management reporting, CRM, and office productivity software. Progent can help with one-time projects including office relocations and major software migrations, longer term initiatives like business information application programming and support, relational database software development and DBA support, and web development, on-going support such as server monitoring and network management, or emergency response like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host critical applications like Microsoft Exchange Server and Microsoft SQL to provide small companies with greater degrees of reliability, protection, and recoverability than is feasible using the type of internal data center that is practical for most small and midsize companies. Since Progent uses the same data centers that support the equipment of some of the planet's biggest IT companies, Progent can eliminate the investment in building and maintaining the systems required for world-class cooling, power backup, and redundant Internet connectivity. For hosted applications, Progent can also make sure that upgrades and revisions stay updated, security and efficiency is continually tracked, and systems and data files are consistently archived and ready for full and prompt restoration. Learn additional information about Progent's hosting services for Exchange and other critical applications.

  • Virtual Data Center Hosting
    Progent's Virtualized Data Center hosting service provides full hosting for the entirety of a small organization's servers in a setting that not only delivers the highest level of fault-tolerance and expandability but that is in addition convenient for customers to transfer to another service firm or to move inhouse when your situation warrants it. Progent's Virtualized Data Center hosting is structured around tested virtualization techniques that permit businesses with multi-vendor environments to save dramatically on the expense of hardware, system support, and network management while achieving world-class dependability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Virtualized Data Center Hosting encompasses all server-based software in a single centrally administered service, can support the multi- platform and loosely standardized environments typical of small businesses, and keeps control of the licenses in the customer's hands so that moving to a different virtual system is quick, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still offering all the economies associated with ASP and SaaS hosting services.

Why Progent Offers the Smart Choice for Dayton, Ohio Small Businesses
Progent's staff size, depth of technical skill, and familiarity with corporate network support enable small and midsize companies to avoid the pitfalls related to over dependence on thinly staffed service firms or independent engineers.

Working with Progent's Experts enables your business to:

  • Prevent Over Reliance on Individual Support Consultants
    For IT services, smaller companies sometimes rely heavily on freelance engineers. Though individual support providers have lower overhead than larger IT service firms and can afford to bill apparently lower fees, freelancers are occasionally too busy to respond quickly to critical problems. If a freelance consultant is occupied with different client, sick, on travelling, or in training, the absence of replacement personnel may require your business to go without assistance in case of a crisis. As your company expands, network downtime or difficulties with line-of-business applications become more expensive. The dollars you believed you were conserving on a freelancer can be eaten up fast because of lower productivity. Also, when independent consultants confront unfamiliar technologies, the lack of a big consulting group to count on for assistance forces them to train in place while your organization ends up with the costs for their ongoing education.

  • Have Access to Expertise in Advanced Network Solutions
    Many smaller service firms or freelance consultants specializing in small business network support are capable of providing connect-the-dots solutions but lack the background to work efficiently with complex IT configurations with mixed platforms, many sites, Voice over IP systems, remote workforces, integrated accounting and operational applications, eCommerce, and specialized line-of-business applications. Progent's background with global companies and Progent's extensive team of experts can benefit your company because enterprise environments are by nature complex, integration issues require thorough understanding of in many technical areas, and achieving a high level of robustness, availability, and protection calls for industry-proven processes.

  • Build a Firm Foundation for Growth
    Small businesses often begin with an IT system cobbled together on a tight budget. Lacking a strong basis, a series of ad hoc fixes often get thrown on top of a marginal foundation. As a business evolves, reliability and expandability problems can hinder the success of the organization. Such environments need thorough evaluation, intelligent strategic analysis, and broad-based expertise to migrate to an IT environment that will act as the reliable basis to handle critical business requirements and ease downstream growth.

  • Team with Solution Consultants, Not Resellers
    Small businesses need guidance and education to navigate through an increasingly complex array of technology alternatives offered for enabling growth and enhancing productivity. Businesses do not need an IT engineer or service firm that tries to sell them products. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells services exclusively. This permits Progent to match consulting support services with the real interests of customers. Combining IT support and product selling can lead to a conflict where the recommended solution is built around a preselected technology instead of being driven by the actual needs of a customer.

How to Contact Progent
In case your Dayton, Ohio company wants to ask Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or send email to

Fast Urgent Remote Network Assistance
For emergency remote technical support, you can contact Progent's Technical Response Center at any time toll-free at 1-866-PROGENT (866-776-4368).

You can also send email to Progent's Progent's Help Desk Call Center at

© 2002-2013 Progent Corporation. All rights reserved.