Dayton, OH Emergency Online Help from World-class Computer Network Troubleshooting Consultants
Progent's network technical support services save your Dayton, OH organization from over-reliance on an individual computer consultant while providing your company cost-effective and dependable support from world-class IT experts. By delivering network consulting service when you need it, offering specialized expertise for critical applications, offering unique support such as automated server monitoring, and invoicing only for services you use, Progent gives your Dayton, Ohio company an affordable solution for optimizing the productivity and profitability of your small business information system. Progent is the smart choice for small organizations to build and maintain a robust and safe information network and to have fast access to the experienced help typically available only to enterprises who are able to support a sizeable internal information technology group.

For mid-size and large companies, Progent offers co-sourcing and project management support to add to the subject matter expertise of your internal network service group. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives such as application design and development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or software migrations.

Progent can in addition offer access to accredited consultants to assist your company to plan and implement your cloud strategy.

Main Technologies Supported by Progent for Dayton, Ohio Business Networks
A Microsoft Gold Partner IT service company with a large group of Cisco CCIE network experts and Apple accredited engineers, Progent provides urgent troubleshooting and low-cost remote consulting to Dayton, OH companies for a broad array of computer technologies including:

Service Delivery Options Available for Dayton, Ohio Businesses
Progent offers a variety of alternatives for providing small businesses and local governments with affordable computer services for technical support, consulting, hosting services, and network management. Progent's paradigm for delivering IT support is built on the Call Center operational structure common to big IT organizations. Progent's Help Desk Call Center Service Mechanism promotes fast support, thorough activity documentation, reliable follow-through, and tight cost control for an array of network support delivery options that include online repairs, in-person support, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified support experts can assist clients to analyze and fix hardware and software issues without the cost or delay of travel for onsite support calls. The background of Progent's IT engineers makes it possible to resolve the majority of network problems rapidly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based registration process for first-time customers to address urgent network problems and Progent charges by the minute with no startup fees or time minimums, so you pay only for the assistance you get. Experts available online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Learn more information about Progent's remote computer support services.

  • Onsite Service
    Progent provides on-site technical assistance for signed-up clients in larger cities in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's remote service experts to give small and midsize businesses the ideal combination: on-premise support professionals when you require them plus the remote expertise of Progent's worldwide staff of network consultants, security specialists, and business software programmers. The wait time for on-site support visits is typically under 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Find out more about how and why to register for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for small and midsize companies who need prompt and reliable support from a professional Helpdesk with efficient telephone support, remote troubleshooting tools, and enough technical depth for all needed problem escalation. Because small and midsize companies typically have tight information technology budgets and can provide scant executive bandwidth for dealing with IT support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most efficient option to ensure that business computer systems stay productive. Read more about Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent provides small companies budget-friendly access to world-class IT professionals who can deliver help with critical technologies including Microsoft Windows Server expertise, Cisco Systems network design, network security consulting, non-stop it system consulting, virtual server solutions, plus configuration, programming and support for business programs such as financials, operations, reporting, CRM, and productivity suites. Progent can help with short-term projects such as site relocations and massive system upgrades, extended projects such as management information software development and support, relational database application programming and administration support, and web development, continuing services such as server monitoring and network management, or emergency services like data restoration and malware removal.

  • Application Hosting
    Progent can host mission-critical applications like Exchange and Microsoft SQL Server to provide small and midsize companies with higher degrees of availability, protection, and recoverability than is possible using the class of internal data center that is achievable for most small companies. Because Progent uses the same data centers that support the gear of many of the planet's biggest IT companies, Progent can save you the expense of building and managing the systems needed for world-class cooling, electrical failover, and redundant Internet access. For hosted applications, Progent can also make sure that upgrades and revisions stay current, security and efficiency is continually tracked, and systems and data files are consistently backed up and available for full and prompt restoration. Find out additional information concerning Progent's hosting services for Exchange Server and other critical applications.

  • Virtual Data Center Hosting Services
    Progent's Virtual Data Center hosting provides comprehensive hosting services for all of a small or midsize company's servers in a setting that not only delivers the top level of fault-tolerance and expandability but that is in addition simple for customers to transfer to another support provider or to bring internally if your situation warrants it. Progent's Virtual Data Center hosting is based on tested virtualization techniques that permit companies with mixed networks to benefit significantly on the expense of capital equipment, system support, and network administration while getting enterprise-class availability and an unprecedented level of vendor flexibility. In contrast to conventional Software as a Service hosting offerings, Progent's Virtualized Data Center Hosting covers all server-based software in one centrally managed package, can handle the multi- platform and non- standardized networks typical of smaller companies, and retains ownership of the software licenses in the customer's possession so that moving to a new virtual host is quick, safe, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the savings related to ASP and SaaS hosting services.

Special Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core network software and office productivity applications used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated collection of network products including firewalls, switches, routers, voice-over-IP options, and wireless access. In addition, Progent's CISSP-qualified security consultants, CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-qualified security professionals can provide a business-wide perspective on network protection.

The breadth and depth of Progent's consulting staff bring a unique array of advantages to organizations trying to maximize the productivity of their IT network within an affordable budget. These advantages include:

  • Best Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional background, at the forefront of IT service, executing a broad variety of technical tasks for an extensive array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting team. This guarantees that you get not only expert technical help, but also a support engineer with proven methods for solving actual IT problems rapidly. Learn more about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to bill for phone service and on-premise visits per minute. Consequently, you are billed exclusively for received support. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no sign-up charge and requires no monthly commitment for services provided during normal business hours. Many support organizations impose substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids king-size bills for quick solutions. An additional benefit of granular pricing is that clients will not be inclined to allow incipient problems to stay unaddressed until they become major ones. Learn more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Support
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or local service organizations who offer scant documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation given by every consultant to every customer. The discipline of documenting and organizing service activity results in more effective service and eliminates a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to release vital service information. Find out more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating clients to handle problems that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent faces few competitors. Small companies who work with freelance service providers or who maintain in-house IT personnel gain when Progent passes on information about new technology and proven processes to make their networks more reliable, protected, and productive. Read more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Dayton, Ohio business wants to get in touch with Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or email to

Immediate Emergency Online Technical Assistance
For emergency online technical support, you can call Progent's Help Desk Call Center any time toll-free at 1-866-PROGENT (866-776-4368).

You can also email Progent's Progent's Technical Response Center at

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