Denton, TX Remote Support from World-class Computer Service Professionals
Progent's network troubleshooting services can deliver your Denton, TX business affordable and consistent access to Microsoft and Cisco certified technical professionals. By delivering network consulting help when you require it, providing advanced expertise for mission-critical technologies, offering unique services such as automated network monitoring, and charging only for support you receive, Progent gives your Denton, Texas business an affordable option for optimizing the productivity of small-scale business networks. If you maintain a local datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses and local governments to create and support a robust and secure IT system and to benefit from quick access to the seasoned consulting typically restricted to enterprises who are able to maintain a sizeable in-house information technology group.

For mid-size and large companies, Progent can provide co-sourcing support to supplement the technical skills of your in-house network support staff. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives like application design and development, disaster recovery planning, security evaluations, office consolidations, or software migrations and upgrades.

Progent can also offer access to accredited consultants to assist your company to design and implement a sensible cloud strategy.

Key Technologies Supported by Progent for Businesses in Denton, Texas
Progent's group of industry certified experts offers assistance for all facets of network technology used by businesses of all sizes. Areas supported by Progent in and around Denton include:

Support Delivery Options for Denton, Texas Companies
Progent has a selection of options for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, consulting, hosting, and IT administration. Progent's model for providing IT support services is built on the Call Center operational structure common to big IT organizations. Progent's Contact Center Support Mechanism ensures rapid response, thorough service records, reliable follow-up, and tight cost monitoring for an array of IT support delivery modes that include remote troubleshooting, onsite support, top-level consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and routine remote support for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's certified support experts can help customers to troubleshoot and repair network issues without the cost or time loss of travel for onsite support visits. The experience of Progent's network engineers allows them to resolve the majority of network problems quickly. For the most complex problems, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-accessible registration process for new customers to address urgent network problems and Progent charges by the minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security professionals. Find out more details about Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent offers onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's on-site support personnel can work in tandem with Progent's online service engineers to give small and midsize companies the ideal combination: onsite support professionals when you need them as well as the on-line expertise of Progent's worldwide team of network engineers, security professionals, and business software developers. The wait time for in-person support calls is usually less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises support. Learn more about how and why to register for Progent's onsite network service.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are intended for all businesses who need prompt and reliable access to an online Contact Center with effective telephone support, online repair tools, and sufficient technical depth for all needed escalation. Since small and midsize businesses usually are constrained by limited information technology budgets and can provide scant management bandwidth for handling IT support, Progent's Contact Center Outsourcing Services could be the most cost-effective option to make sure that small business information systems stay productive. Read more concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent offers small and midsize businesses affordable availability of world-class IT professionals who can deliver assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, company-wide network protection consulting, fault tolerant network consulting, virtual server solutions, plus integration, programming and training for business software such as accounting, operations, business analytics, sales automation, and productivity software. Progent can help with one-time projects such as office relocations and major system upgrades, longer term projects such as management reporting application development and support, database application development and administration support, and web design, continuing support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and system management, or urgent services such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host critical business applications such as Exchange and Microsoft SQL in order to provide small companies with greater levels of availability, security, and performance than is feasible using the class of on-site data center that is realistically affordable for the majority of small and midsize businesses. Since Progent uses the same facilities that host the equipment of many of the planet's largest IT companies, Progent can save you the investment in building and maintaining the infrastructure needed for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that patches and service packs remain updated, security and performance is constantly monitored, and systems are consistently backed up and ready for full and rapid recovery. Learn more about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting services for all of a small company's servers in a setting that not only provides the highest degree of fault-tolerance and expandability but that is also easy for clients to transfer to another service provider or to move internally if your circumstance warrants it. Progent's Private Cloud hosting is structured around mature virtual server techniques that allow small businesses with mixed environments to save dramatically on the expense of capital equipment, system support, and network administration while getting world-class reliability and an unparalleled degree of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered package, can handle the multi- OS and loosely standardized environments typical of smaller companies, and retains ownership of the software in the client's hands so that migrating to a different virtualized host is quick, safe, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers advanced remote consulting services to help companies of any size connect their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that utilize local resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Information Security
Progent's affordable ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security vendors to provide centralized control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical information. Learn more about ProSight DPS managed backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex network management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so that all looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring managed service.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

Special Benefits of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated collection of infrastructure products including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance experts offer a company-wide view of system security and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and statutory mandates for IT data security and incident reporting.

The breadth and depth of Progent's consulting team offer a unique array of advantages to organizations trying to maximize the productivity of their information network within an affordable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of real-world professional background, in the trenches of IT support, performing a broad range of IT projects for a large array of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support staff. This means that you get not only world-class technical skills, but also a consultant with field-tested approaches for resolving actual IT problems rapidly. Read more concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to bill for phone support and on-site help by the minute. As a result, you are billed exclusively for delivered services. Progent does not impose a higher rate for off-hours or priority support, and Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and asks no retainer for services delivered during regular business hours. Many service firms demand large minimum fees or charge in increments of a quarter hour or longer. Progent's small pricing granularity does away with major bills for quick solutions. An additional benefit of by-the-minute billing is that customers are not tempted to allow incipient problems to stay unaddressed until they become big ones. Read additional information about Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Services
    Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or local support firms who provide scant documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation sent by each staff member to each client. The discipline of documenting and archiving service activity allows more effective service and eliminates a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who wonít let go of vital service information. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent has few competitors. Small businesses who utilize independent service providers or who maintain internal IT personnel gain when Progent passes on knowledge about new technology and tested processes to make their networks more robust, secure, and productive. Read more about Progent's knowledge transfer services.

Get in Touch with Progent
If your Denton, Texas company needs to get in touch with Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Support
For immediate remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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