Denton, TX Remote Support from Certified Computer Network Troubleshooting Professionals
Progent's computer help services can deliver your Denton, TX company budget-friendly and consistent support from world-class technical engineers. By delivering network support service when you require it, offering advanced knowledge for line-of-business applications, offering value-added support such as 24x7 network monitoring, and invoicing only for services you receive, Progent gives your Denton, Texas business an economical solution for maximizing the productivity of small office information systems. Whether you run an on-premises system, connect to cloud infrastructure, or have a hybrid cloud/on-premises solution, Progent is the intelligent choice for businesses and local governments to build and manage a reliable and secure IT system and to have fast access to the experienced consulting usually restricted to corporations who can support a sizeable in-house IT staff.

For larger companies, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your internal network support staff. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives such as application programming, business continuity planning, security audits, merging datacenters, or technology migrations.

Progent can in addition provide access to accredited consultants to help your business to design and execute a sensible cloud computing strategy.

Main IT Areas Serviced by Progent for Business Networks in Denton, Texas
Progent offers the support of certified experts for all facets of information technology deployed in small and midsize companies. Technologies serviced by Progent include:

Support Delivery Alternatives Available for Denton, Texas Businesses
Progent offers a selection of options for providing small businesses and local governments with affordable IT services for technical support, consulting, hosting services, and network administration. Progent's paradigm for providing network support services is based on the Help Desk Call Center structure familiar to larger IT groups. Progent's Help Desk Service Model promotes fast support, comprehensive activity records, reliable follow-through, and strict cost control across a range of network service delivery modes that include online troubleshooting, on-premises help, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's certified support professionals can assist clients to analyze and fix hardware and software problems without the cost or delay of travel for onsite support calls. The background of Progent's network engineers makes it possible to handle the majority of network problems quickly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time customers to accommodate urgent network problems and Progent charges by the minute with zero sign-up fees or time minimums, so you are invoiced only for the help you get. Experts available online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security engineers. Learn additional details concerning Progent's remote computer support expertise.

  • Onsite Support
    Progent provides onsite computer assistance for registered customers in major metropolitan areas in the United States. Progent's onsite support personnel can operate in tandem with Progent's online support engineers to deliver small companies the optimal solution: on-premises service technicians when you need them plus the on-line expertise of Progent's seasoned team of network consultants, security professionals, and business software developers. The wait time for on-site support visits is typically less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more details concerning how to register for Progent's in-person computer service.

  • Phone Support
    Progent's Help Desk Services are intended for small and midsize companies who require fast and reliable support from an online Help Desk Call Center with effective telephone assistance, online repair tools, and enough technical strength for full escalation. Since smaller businesses usually are constrained by tight information technology funds and can spare little executive attention for handling network support, Progent's Helpdesk Services can be the most efficient option to ensure that business information networks are always productive. Learn more details concerning Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent offers small businesses affordable availability of world-class consultants who can deliver assistance with critical products and technologies including Microsoft Windows Server and application support, Cisco network architecture, network security engineering, high availability network engineering, virtualization solutions, plus configuration, programming and training for small business software such as accounting, ERP and MRP, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects including office relocations and massive system migrations, extended projects like management analytics software development and customization, database software development and DBA support, and web design, on-going services such as server monitoring and network administration, or urgent services such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for critical business applications like Exchange and MS SQL in order to provide small companies with greater levels of dependability, security, and performance than is feasible using the type of on-site data center that is realistically affordable for the majority of small companies. Because Progent utilizes the same facilities that support the gear of many of the world's biggest IT organizations, Progent can save you the investment in creating and managing the systems required for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that upgrades and revisions stay current, protection and performance is constantly tracked, and systems are regularly archived and ready for full and prompt recovery. Learn more about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize organization's servers in a setting that not only provides the top level of dependability and extensibility but that is also easy for customers to transfer to another service provider or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting service is based on mature virtual server techniques that permit companies with mixed environments to benefit significantly on the expense of hardware, system support, and IT administration while achieving world-class reliability and an unprecedented level of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered solution, can support the multi- OS and non- standardized networks common with smaller businesses, and keeps control of the software in the client's hands so that moving to a new virtual host is fast, safe, and inexpensive. This eliminates ending up a captive to a single hosting service while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert online support services to help companies of any size connect their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that utilize local resources along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.

Why Progent Is the Smart Choice for Denton, Texas Small Businesses
Progent's staff size, depth of information technology expertise, and familiarity with enterprise IT consulting enable small and midsize companies to sidestep the pitfalls related to over dependence on small service organizations or freelance engineers.

Working with Progent's Experts allows your company to:

  • Avoid Over Reliance on Freelance Support Consultants
    For IT services, smaller businesses often depend excessively on freelance engineers. Although freelance service engineers carry lower expenses than larger support firms and can typically bill nominally lower fees, they are sometimes too busy to respond quickly to urgent situations. If an independent engineer is busy with different customer, sick, on vacation, or in class, the absence of backup personnel may force your company to wait for assistance in case of a crisis. The more your company expands, system downtime or problems with critical applications become more costly. The dollars you thought you were conserving on a freelancer can be eaten up quickly due to lower output. In addition, when independent consultants confront new technologies, the unavailability of a big engineering team to count on for assistance requires them to learn in place while your company winds up with the bill for their ongoing education.

  • Gain Access to Certified Professionals in Advanced IT Solutions
    Many small service firms or independent engineers who concentrate on small company network consulting are capable of providing connect-the-dots fixes but lack the seasoning to deal efficiently with complicated network configurations that have a variety of operating systems, numerous offices, VoIP systems, mobile clients, integrated accounting and analytical applications, eCommerce, and custom line-of-business applications. Progent's experience with global companies and Progent's extensive group of experts can be valuable to your small business because enterprise networks are by nature complex, support issues require thorough understanding of in numerous technical disciplines, and reaching an acceptable degree of robustness, availability, and protection calls for industry-proven processes.

  • Build a Firm Basis for Growth
    Small businesses typically start with a network cobbled together on a shoestring budget. Lacking a strong basis, a sequence of improvised fixes often get piled on top of a tenuous foundation. As a company evolves, stability and expandability issues can hinder the success of the business. These environments require thorough assessment, smart business planning, and in-depth experience to migrate to a network environment that will act as the solid basis to handle current business needs and ease future expansion.

  • Team with Solution Consultants, Not Product Vendors
    Small businesses require guidance and insight to work through an ever more complicated array of technology alternatives available for enabling business growth and enhancing productivity. Businesses do not need a network consultant or support organization that attempts to sell them products. Progent eliminates conflicted motives by not selling any products. Progent provides services exclusively. This allows Progent to match technical services with the genuine interests of clients. Mixing IT support and product selling can result in a conflict where the proposed solution is built around a predetermined vendor rather than being driven by the true requirements of a client.

How to Contact Progent
If your Denton, Texas business needs to contact Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Fast Remote Network Help
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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