Professional Remote Service for Denton, Texas Computer Networks from World-class Consultants
Small businesses have traditionally been ignored by major network support organizations. Many small companies permit themselves to become overly dependent on freelance engineers or small support firms who don't have the size or comprehensive skill sets to respond quickly or efficiently to technical crises. Other small businesses turn to mass-market support providers that employ personnel able to offer by-the-numbers fixes for ordinary issues but who do not have the experience and versatility to handle the diversity of configurations and lack of standards that characterizes small company information networks.

Progent's time-tested methodology for delivering affordable and successful network service to small companies has made Progent one of the premiere Microsoft IT service firms in the industry. Progent has provided online help to businesses in every state in the U.S. and offers in-person help in most zip codes.

For medium-size and enterprise businesses, Progent offers co-sourcing services to supplement the skills of your internal IT support staff. Co-sourcing can cut costs and help meet schedules for major projects such as software development, disaster recovery preparedness, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also provide the services of accredited consultants to assist your business to design and execute a sensible cloud computing strategy.

Key Practice Areas Serviced by Progent for Denton, Texas Office Networks
As a Microsoft Gold Partner IT service company with a large team of Cisco qualified CCIE network experts and Apple accredited engineers, Progent offers emergency assistance and affordable online consulting to Denton, TX small businesses for a broad range of computer technologies such as:

Support Delivery Alternatives Available for Denton, Texas Businesses
Progent offers a variety of alternatives for providing small businesses and local governments with affordable computer services for technical support, system architecture, hosting services, and IT management. Progent's paradigm for providing computer support services is built on the Help Desk Call Center operational structure familiar to big IT support groups. Progent's Help Desk Call Center Service Mechanism ensures fast response, comprehensive activity documentation, consistent follow-through, and tight cost monitoring for an array of network support delivery modes that include online troubleshooting, onsite help, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's seasoned service experts can help clients to analyze and repair network issues without the cost or time loss of travel for onsite support visits. The experience of Progent's IT engineers makes it possible to resolve most network issues rapidly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based signup process for first-time clients to address urgent situations and Progent charges by the minute with no startup charges or time minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Learn additional details concerning Progent's online computer support services.

  • Onsite Service
    Progent offers on-site technical support for registered customers in major metropolitan areas in the United States. Progent's on-site support personnel can operate in conjunction with Progent's remote service engineers to give small and midsize companies the ideal combination: in-person service technicians when you require them plus the on-line expertise of Progent's worldwide staff of IT engineers, security specialists, and business application programmers. The response time for on-site service calls is typically less than one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises support. Find out more concerning how and why to register for Progent's onsite computer support services.

  • Phone Support
    Progent's Help Desk Call Center Services are intended for small and midsize businesses and local governments who require fast and reliable support from an online Helpdesk with efficient phone assistance, remote troubleshooting capability, and sufficient technical depth for full problem escalation. Because small and midsize businesses typically have tight information technology funds and can provide scant management bandwidth for handling IT support, Progent's Help Desk Services could be the most cost-effective way to ensure that business computer networks stay up and running. Learn more details about Progent's Contact Center services.

  • IT Consulting Services
    Progent offers small businesses affordable access to enterprise-class consultants who can provide assistance with critical products and technologies including Windows Server support, Cisco network architecture, network protection consulting, high availability network design, server virtualization strategies, plus integration, programming and training for business software such as financials, operations, management reporting, sales automation, and office productivity suites. Progent can help with short-term projects such as office moves and major system migrations, extended initiatives like business analytics software programming and customization, relational database application programming and administration support, and web design, on-going support including server monitoring and network administration, or emergency services like data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for key applications like Exchange and SQL Server in order to provide small and midsize companies with higher levels of dependability, security, and performance than is feasible with the type of internal data center that is realistically affordable for most small and midsize businesses. Since Progent utilizes the same data centers that support the equipment of many of the world's biggest IT organizations, Progent can eliminate the cost of creating and managing the systems needed for enterprise-class environmental control, power backup, and redundant Internet connectivity. For managed application servers, Progent can also ensure that patches and revisions stay current, protection and performance is continually tracked, and systems and data files are consistently archived and available for complete and rapid recovery. Learn more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Virtualized Data Center Hosting
    Progent's Virtualized Data Center hosting service provides comprehensive hosting services for the entirety of a small company's production servers in a setting that not only delivers the highest level of availability and extensibility but that is also easy for customers to migrate to a different service provider or to move in-house whenever your business situation warrants it. Progent's Virtual Data Center hosting service is founded on mature virtualization technologies that permit businesses with multi-vendor networks to benefit significantly on the expense of hardware, system support, and IT administration while achieving enterprise-class dependability and an unprecedented degree of vendor options. Unlike ordinary SaaS hosting models, Progent's Virtualized Data Center Hosting covers all server-centric software in a single centrally managed package, can handle the mixed- OS and non- standardized environments common with smaller businesses, and retains ownership of the software licenses in the client's possession so that migrating to a different virtualized system is quick, safe, and inexpensive. This avoids ending up a captive to a single hosting service while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers expert online support services to help organizations of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that combine physical resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.

Special Advantages of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an increasingly complex collection of network products including PIX and ASA firewalls, switches, routers, VoIP options, and wireless access. Furthermore, Progent's CISSP-certified security consultants, CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-authorized security engineers can provide a business-wide perspective on system protection.

The scope and depth of Progent's consulting staff offer a powerful set of advantages to clients wishing to increase the business value of their IT network within an affordable budget. These advantages include:

  • Best Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of real-world professional experience, in the trenches of IT support, performing a wide variety of IT projects for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support personnel. This means that you get not just world-class technical help, but also a consultant with proven methods for solving actual IT problems quickly. Read additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to bill for online service and in-person help per minute. Consequently, you owe just for delivered support. Progent does not impose a higher rate for off-hours or urgent service, and Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for support services provided during regular working hours. Many support firms demand large minimum payments or bill in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates major bills for quick fixes. An additional advantage of by-the-minute pricing is that your company won't be tempted to permit incipient problems to fester until they become big ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small support firms who provide minimal documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation given by each consultant to each customer. The practice of detailing and archiving service activity results in more effective support and avoids a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their scope, Progent is able to concentrate on delivering high-value services where Progent has little competition. Small businesses who utilize independent service providers or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, secure, and productive. Find out more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Denton, Texas business needs to get in touch with Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Fast Online Technical Assistance
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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