Denton, TX Online Help from World-class Network Troubleshooting Professionals
Progent's computer network tech support services can provide your Denton, TX company cost-effective and consistent access to Microsoft and Cisco certified IT engineers. By providing network consulting service when you require it, offering advanced expertise for vital applications, offering value-added support such as 24x7 server monitoring, and billing only for services you use, Progent gives your Denton, Texas business an economical solution for maximizing the productivity and profitability of small-scale office information systems. Whether you run an onsite system, connect to cloud resources, or have a hybrid cloud-and-local solution, Progent is the intelligent way for businesses and local governments to create and support a robust and secure IT network and to have quick availability of the skilled support usually restricted to businesses who are able to afford a sizeable in-house IT staff.

For larger businesses, Progent offers co-sourcing services to supplement the technical skills of your internal network service staff. This can reduce expenses and minimize technical risks for major projects such as software design and development, disaster recovery preparedness, network security evaluations, office consolidations, or software migrations.

Progent can also provide access to accredited experts to assist your company to plan and execute your cloud strategy.

Primary IT Areas Serviced by Progent for Denton, Texas Office Networks
A Microsoft Gold Certified Partner consulting firm that maintains a large team of Cisco certified CCIE network infrastructure experts and Apple Computer accredited engineers, Progent provides emergency troubleshooting and affordable remote consulting to Denton, TX small businesses for a wide range of information technologies including:

Support Delivery Options for Denton, Texas Businesses
Progent has a variety of alternatives for providing small and midsize companies with cost-effective IT services for troubleshooting, system architecture, hosting, and network administration. Progent's model for delivering network support services is based on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Contact Center Support Model promotes fast response, thorough service records, consistent follow-up, and tight cost control across a range of network support delivery alternatives that include online troubleshooting, onsite help, top-level consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and scheduled remote assistance for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service experts can help customers to troubleshoot and fix hardware and software issues without the expense or time loss of in-person service calls. The background of Progent's network consultants makes it possible to handle most network problems quickly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible signup procedure for first-time clients to accommodate emergency network problems and Progent charges by the minute with no startup charges or time minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security professionals. Learn more information about Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent offers on-site technical support for registered clients in major metropolitan areas in the United States. Progent's onsite support personnel can work in tandem with Progent's remote support engineers to deliver small and midsize businesses the ideal combination: hands-on service professionals when you need them plus the remote help of Progent's seasoned team of IT consultants, security professionals, and business application developers. The response time for in-person support calls is typically under one business day. There is no start-up or retainer fee for becoming a Progent client for on-premises support. Find out more details about why to register for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Help Desk Services are designed for all businesses and local governments who require prompt and dependable access to a professional Contact Center with efficient telephone support, remote troubleshooting tools, and sufficient technical strength for all needed problem escalation. Since small and midsize companies usually are constrained by limited information technology funds and can provide scant management bandwidth for handling network support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective option to make sure that small business information networks stay productive. Learn more about Progent's Help Desk services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable availability of world-class IT professionals who can deliver assistance with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network security consulting, fault tolerant network consulting, virtualization solutions, plus configuration, programming and support for business software including financials, operations, business analytics, sales automation, and productivity suites. Progent can help with one-time projects including office moves and major system migrations, longer term initiatives such as business reporting application programming and customization, database application development and DBA support, and web development, continuing support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and network administration, or urgent response such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host vital applications such as Exchange Server and SQL Server to provide small and midsize businesses with higher levels of reliability, protection, and performance than is feasible with the class of on-site data center that is achievable for most small and midsize businesses. Since Progent utilizes the same data centers that host the equipment of some of the world's biggest IT companies, Progent can save you the investment in creating and maintaining the systems needed for enterprise-class cooling, power backup, and redundant Internet access. For hosted applications, Progent can also make sure that upgrades and service packs remain updated, security and performance is continually monitored, and systems are regularly backed up and ready for complete and rapid recovery. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small or midsize organization's production servers in an environment that not only delivers the highest level of availability and extensibility but that is in addition simple for customers to migrate to another support provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting is founded on mature virtual server technologies that allow businesses with mixed environments to save significantly on the costs of hardware, infrastructure maintenance, and network administration while getting world-class dependability and an unparalleled level of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally administered package, can support the mixed- OS and loosely standardized networks typical of smaller businesses, and retains ownership of the software in the customer's hands so that migrating to a different virtualized host is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced online consulting support to help companies of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that utilize on-premises resources as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 integration with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's Low-Cost Managed Services for Information Assurance
Progent offers a collection of affordable, set-price monthly services designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as IPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS managed cloud backup.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity applications important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated array of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-qualified security consultants, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-certified information assurance professionals can provide a business-wide view of system security and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies meet business guidelines and government regulations for IT information protection and incident reporting.

The breadth and depth of Progent's consulting staff bring a unique set of benefits to customers wishing to increase the productivity of their IT network within an affordable budget. These benefits include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry background, at the front lines of IT support, executing a broad variety of technical projects for an extensive mix of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting team. This ensures that you get not only expert IT skills, but also a support engineer with proven approaches for resolving actual IT problems efficiently. Read more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to bill for phone service and in-person visits by the minute. As a result, you are billed just for received services. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and asks no retainer for services delivered during normal working hours. Many service organizations impose substantial minimum payments or charge in increments of a quarter hour or more. Progent's small pricing granularity does away with major invoices for fast repairs. An additional advantage of granular invoicing is that your company will be less tempted to permit minor issues to stay unaddressed until they become major problems. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Services
    Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or small support organizations who offer minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports given by each staff member to every customer. The discipline of detailing and organizing service records results in more effective service and avoids a slew of common problems such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent faces few competitors. Small businesses who work with freelance consultants or who maintain internal support personnel gain when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, secure, and productive. Find out additional information about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Denton, Texas company needs to contact Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Network Support
For immediate online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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