Professional Online Support for Denton, Texas Networks from Microsoft Certified Consultants
Small companies have typically been overlooked by major IT support firms. Some small companies permit themselves to grow overly dependent on freelance consultants or small consulting organizations who lack the size or comprehensive skill sets to react promptly or efficiently to technical emergencies. Still other small companies turn to mass-market service firms that employ personnel trained to offer by-the-numbers solutions to ordinary issues but who do not have the background and versatility to handle the diversity of environments and absence of standards that characterizes small company information systems.

Progent's time-tested methodology for delivering low-cost and successful network service to small companies has made Progent one of the premiere Microsoft Gold network consulting firms in the United States. Progent has delivered online support to small businesses in every state in the United States and offers in-person help in most zip codes.

For mid-size and large companies, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your in-house IT support personnel. This can cut costs and help meet schedules for big projects like application development, disaster recovery planning and testing, network security evaluations, merging datacenters, or software migrations.

Progent can also provide access to certified experts to help your company to design and execute your cloud strategy.

Main Technologies Serviced by Progent for Office Networks in Denton, Texas
Progent offers the services of accredited consultants for all facets of network technology found in small and midsize companies and local governments. Products and technologies supported by Progent's consultants include:

Service Delivery Alternatives Available for Denton, Texas Businesses
Progent offers a variety of alternatives for providing small businesses and local governments with affordable IT services for technical support, consulting, hosting, and IT administration. Progent's model for providing computer support is based on the Help Desk operational structure common to big IT organizations. Progent's Helpdesk Support Model ensures rapid response, thorough activity records, consistent follow-up, and tight expense monitoring for an array of network service delivery modes that include remote troubleshooting, in-person support, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service experts can assist clients to troubleshoot and fix network problems without the expense or time loss of on-premises support calls. The background of Progent's network consultants makes it possible to handle the majority of network problems quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-accessible signup process for first-time customers to address urgent network problems and Progent charges per minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Learn additional information concerning Progent's remote computer support expertise.

  • Onsite Support
    Progent offers on-site technical assistance for signed-up customers in larger cities in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's online service engineers to give small and midsize businesses the ideal combination: in-person service technicians when you need them as well as the on-line help of Progent's seasoned staff of IT engineers, security specialists, and business application programmers. The wait time for on-site service visits is typically less than one business day. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Find out more about how and why to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are designed for all companies who require prompt and dependable access to a professional Contact Center with effective telephone support, remote troubleshooting tools, and sufficient technical depth for all needed escalation. Because small and midsize businesses typically are constrained by tight IT funds and can provide little executive bandwidth for handling network support, Progent's Help Desk Outsourcing Services can be the most cost-effective option to ensure that business information networks are always productive. Read more about Progent's Helpdesk services.

  • Consulting Expertise
    Progent provides small businesses budget-friendly availability of enterprise-class consultants who can provide assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, network security consulting, non-stop it system design, server virtualization strategies, plus integration, programming and support for business software including accounting, operations, reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects such as site relocations and massive system migrations, longer term projects like management information application programming and customization, relational database application programming and DBA support, and web design, on-going support including network monitoring and system management, or emergency response like data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for critical applications such as Exchange Server and SQL Server to provide small and midsize businesses with greater levels of dependability, security, and recoverability than is feasible with the class of in-house data center that is practical for the majority of small companies. Because Progent uses the same facilities that host the gear of some of the planet's largest information technology companies, Progent can save you the cost of building and maintaining the infrastructure needed for world-class environmental control, electrical failover, and uninterruptible Internet access. For managed applications, Progent can also see to it that upgrades and revisions stay updated, protection and efficiency is continually monitored, and systems are consistently archived and ready for full and prompt restoration. Learn more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small organization's servers in an environment that not only provides the top level of dependability and extensibility but that is also convenient for customers to transfer to another service provider or to bring in-house when your circumstance calls for it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that permit small businesses with mixed networks to save dramatically on the costs of hardware, infrastructure maintenance, and network management while getting enterprise-class dependability and an unparalleled degree of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally administered package, can handle the multi- OS and loosely standardized networks common with small companies, and keeps control of the software in the client's hands so that moving to a different virtual host is fast, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers expert online support services to help organizations of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that utilize local resources along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity applications important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an increasingly complex collection of network technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's CISSP-certified security experts, CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a business-wide perspective on network protection and can help with complex security programs like SIEM solutions to help enterprises comply with industry guidelines and statutory regulations for IT information security and incident reporting.

The scope and depth of Progent's consulting team bring a powerful array of advantages to customers wishing to increase the productivity of their information system within an affordable budget. These benefits include:

  • Best Methodology
    Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world industry experience, at the front lines of IT support, executing a wide range of technical projects for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support staff. This ensures that you get not just world-class technical skills, but also a support engineer with proven approaches for fixing real-world IT problems quickly. Learn more about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to bill for online support and on-premises help per minute. As a result, you are invoiced exclusively for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no startup charge and asks no retainer for services delivered during normal business hours. Many service organizations demand substantial minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates king-size bills for fast repairs. An additional advantage of granular billing is that you are not tempted to allow simple problems to fester until they grow into big problems. Read more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or local service firms who offer scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports given by every consultant to every client. The practice of documenting and archiving service records allows more efficient support and avoids a slew of common problems such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their comfort zone, Progent can concentrate on offering high-value services where Progent faces few competitors. Small businesses who utilize freelance consultants or who maintain in-house IT staffs gain when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, protected, and efficient. Learn more details concerning Progent's knowledge transfer services.

Contact Progent
In case your Denton, Texas business needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Remote Network Assistance
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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