Expert Online Service for Denton, Texas Networks from Certified Consultants
Small businesses have typically been underserved by major network service organizations. Many small companies permit themselves to become overly dependent on individual engineers or small support organizations who don't have the size or extensive knowledge to react quickly or effectively to network emergencies. Other small businesses resort to giant support firms that employ technicians trained to provide standardized solutions to ordinary issues but who are missing the experience and versatility to deal with the variety of environments and lack of standards typical of small company IT systems.

Progent's time-tested methodology for delivering low-cost and successful technical support to small businesses has made Progent among the top Microsoft network service organizations in the United States. Progent has delivered online help to companies in every state in the country and can dispatch onsite support in almost all zip codes.

For mid-size and large companies, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your in-house IT service staff. This can cut costs and help meet schedules for big projects like software design and development, business continuity planning and testing, security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition provide access to accredited consultants to help your company to design and execute a sensible cloud strategy.

Main Technical Areas Supported by Progent for Businesses in Denton, Texas
Progent's team of world-class support professionals offers assistance for all facets of information technology found in businesses of any size. Technologies served by Progent in Denton include:

Support Delivery Options for Denton, Texas Businesses
Progent offers a selection of alternatives for providing small and midsize businesses with affordable computer services for technical support, consulting, hosting services, and IT administration. Progent's model for providing network support is based on the Help Desk Call Center operational structure familiar to big IT support groups. Progent's Help Desk Service Mechanism promotes fast support, thorough service documentation, consistent follow-through, and tight cost control across an array of IT service delivery modes that include remote troubleshooting, onsite support, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides emergency and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's certified service professionals can assist clients to analyze and fix network issues without the expense or delay of on-premises support visits. The background of Progent's IT engineers allows them to handle most IT problems rapidly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-based signup procedure for new customers to accommodate emergency situations and Progent charges per minute with zero startup charges or minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Find out more details concerning Progent's online computer troubleshooting services.

  • On-site Support
    Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite service personnel can operate in conjunction with Progent's remote support engineers to deliver small businesses the best of both worlds: onsite service professionals when you require them as well as the remote expertise of Progent's worldwide team of IT engineers, security specialists, and business application developers. The wait time for on-site support calls is typically under one business day. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more about how to register for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Helpdesk Services are designed for all businesses who require fast and dependable support from a professional Help Desk Call Center with effective telephone assistance, online repair tools, and enough technical depth for all needed problem escalation. Because small and midsize businesses usually have limited IT budgets and can provide scant executive attention for dealing with IT support, Progent's Helpdesk Outsourcing Services can be the most cost-effective way to make sure that small business information systems are always up and running. Read more concerning Progent's Contact Center outsourcing services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly access to world-class IT professionals who can provide help with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, network protection consulting, high availability it system consulting, server virtualization strategies, plus configuration, programming and support for small business software such as financials, operations, management reporting, sales automation, and productivity packages. Progent can help with one-shot projects such as office moves and major software upgrades, longer term initiatives like management information software programming and support, relational database software programming and DBA services, and web design, continuing support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and system administration, or urgent response such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical applications such as Exchange Server and MS SQL to provide small and midsize companies with higher degrees of availability, protection, and performance than is feasible with the class of on-site data center that is realistically affordable for most small businesses. Since Progent uses the same facilities that host the gear of many of the world's largest IT organizations, Progent can save you the expense of building and managing the systems required for enterprise-class cooling, power backup, and redundant Internet access. For managed applications, Progent can also make sure that upgrades and service packs remain updated, protection and efficiency is continually tracked, and systems and data files are consistently backed up and available for full and rapid recovery. Learn more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for all of a small company's production servers in a setting that not only delivers the top degree of dependability and extensibility but that is in addition convenient for customers to migrate to a different support provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting is founded on tested virtual server technologies that allow businesses with mixed networks to benefit dramatically on the costs of capital equipment, system support, and IT administration while achieving enterprise-class reliability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered service, can handle the multi- OS and loosely standardized environments typical of small businesses, and retains ownership of the software licenses in the client's hands so that migrating to a new virtual host is quick, safe, and affordable. This avoids ending up a prisoner of a single hosting provider while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers advanced remote support services to help organizations of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that utilize physical resources along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing advanced consulting services online, and Progent can help you complete your cloud migration projects on schedule and affordably.

Unique Advantages of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized expert at the fundamental network software and productivity programs used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly complex array of infrastructure products such as firewalls, routers and switches, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-qualified security consultants, CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide view of system security and can assist with complex security programs such as SIEM solutions to help companies meet business guidelines and government mandates for IT data protection and incident reporting.

The breadth and size of Progent's consulting staff offer a powerful set of benefits to customers trying to maximize the business value of their IT network within a reasonable budget. These advantages include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of real-world industry experience, at the forefront of network support, performing a broad range of IT tasks for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This ensures that you get not just world-class technical skills, but also a support engineer with field-tested approaches for solving actual IT problems rapidly. Learn additional information about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to charge for remote support and on-site help by the minute. As a result, you owe exclusively for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no startup fee and requires no monthly commitment for services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity does away with major invoices for fast repairs. Another benefit of granular pricing is that clients will not be inclined to permit incipient issues to fester until they grow into major problems. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Support
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small service firms who provide minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports sent by each staff member to each client. The practice of documenting and organizing service activity allows more efficient support and eliminates a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their scope, Progent is able to focus on offering high-value skills where Progent faces little competition. Small businesses who utilize freelance service providers or who employ internal support personnel gain when Progent passes on information about critical technology and tested methodologies to make their networks more robust, secure, and productive. Learn more concerning Progent's knowledge transfer services.

Contact Progent
If your Denton, Texas business needs to get in touch with Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Help
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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