Low-cost Computer Support from Microsoft and Cisco Certified Consultants for Businesses in Denton, TX
By offering professional support when you need it, providing in-depth knowledge for key business applications, providing innovative services like virtual data center hosting, billing only for help you receive, and charging no setup or retainer fees for standard services, Progent enables your company to maximize the business value of your It network and cut support expenses. Progent recognizes that information system protection, reliability, and efficiency are as critical to small businesses as to major corporations but that small companies don't have the economy of scale to invest heavily in computer technology and internal service staffs. Progent's fundamental value proposition is that no IT consulting firm can equal Progent's capability to provide the network support expertise your company needs whenever you need it and at a cost you can justify.

For larger companies, Progent offers co-sourcing support to supplement the technical skills of your internal network support staff. This can cut costs and minimize technical risks for big projects like application design and development, disaster recovery preparedness, network security evaluations, merging datacenters, or technology migrations.

Progent can also provide the services of accredited experts to assist your business to plan and execute your cloud computing strategy.

Primary Products and Technologies Serviced by Progent for Denton, Texas Office Networks
As a Microsoft-certified Partner computer support company that maintains a large team of Cisco certified CCIE network infrastructure consultants and Apple Computer certified engineers, Progent provides emergency assistance and affordable remote consulting to Denton, TX businesses for a broad range of computer technologies including:

Support Delivery Alternatives Available for Denton, Texas Businesses
Progent offers a selection of alternatives for providing small and midsize companies with affordable computer services for technical support, system architecture, hosting, and IT management. Progent's model for providing computer support services is based on the Help Desk Call Center structure familiar to larger IT groups. Progent's Contact Center Support Mechanism ensures fast support, comprehensive service documentation, consistent follow-through, and tight expense monitoring for an array of network service delivery alternatives that include online repairs, onsite support, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service professionals can assist customers to troubleshoot and fix hardware and software problems without the cost or delay of on-premises support calls. The experience of Progent's IT engineers allows them to handle most network problems rapidly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-accessible registration process for first-time customers to accommodate urgent situations and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the assistance you receive. Experts available online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISA-certified security engineers. Find out more details about Progent's remote network support expertise.

  • On-site Service
    Progent offers on-site technical assistance for registered customers in major metropolitan areas in the United States. Progent's onsite support technicians can work in tandem with Progent's remote support engineers to give small businesses the best of both worlds: onsite support professionals when you require them as well as the on-line help of Progent's seasoned team of IT consultants, security specialists, and business application programmers. The response time for on-site support calls is typically under one business day. There is no start-up or retainer charge for becoming a Progent customer for on-premises support. Find out more details about how and why to register for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Help Desk Services are designed for small and midsize businesses and local governments who need prompt and reliable support from an online Helpdesk with efficient telephone assistance, online repair capability, and enough technical depth for all needed escalation. Because small and midsize companies usually have limited IT funds and can provide scant executive attention for handling network support, Progent's Contact Center Outsourcing Services can be the most efficient way to make sure that business computer networks are always up and running. Read more about Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent offers small companies budget-friendly access to enterprise-class IT professionals who can deliver help with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, network protection engineering, fault tolerant it system engineering, virtualization strategies, plus configuration, customization and training for small business applications including accounting, operations, reporting, CRM, and office productivity software. Progent can help with one-time projects including site relocations and major software upgrades, longer term initiatives like management information software development and support, database application programming and DBA services, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system administration, or emergency services like disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host key applications like Exchange and MS SQL to provide small businesses with higher degrees of reliability, security, and recoverability than is feasible using the class of internal data center that is practical for most small businesses. Since Progent uses the same data centers that support the equipment of many of the planet's biggest information technology companies, Progent can eliminate the expense of creating and maintaining the infrastructure required for enterprise-class environmental control, power failover, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and service packs stay current, protection and efficiency is continually monitored, and systems and data files are regularly backed up and available for full and prompt recovery. Find out more about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small or midsize company's servers in a setting that not only provides the top level of availability and expandability but that is in addition easy for clients to transfer to another service provider or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting is founded on tested virtual server techniques that allow small businesses with multi-vendor environments to save significantly on the costs of hardware, infrastructure maintenance, and IT management while achieving world-class reliability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed service, can handle the mixed- OS and non- standardized environments typical of smaller companies, and keeps control of the licenses in the client's possession so that moving to a new virtualized host is fast, safe, and affordable. This avoids ending up a prisoner of a specific hosting provider while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers advanced remote consulting services to help organizations of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine on-premises resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering advanced consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security vendors to deliver web-based management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness to stop or recover rapidly from a ransomware incident. Progent will work with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Denton, Texas Small Businesses
Progent's size, depth of technical expertise, and experience with enterprise network consulting allow small and midsize businesses to sidestep the pitfalls associated with over reliance on thinly staffed service firms or independent engineers.

Working with Progent's Experts enables your company to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For IT services, small companies often depend heavily on independent consultants. Though individual service providers carry lower expenses than more substantial IT service organizations and can afford to charge apparently smaller rates, freelancers are often stretched to far to react rapidly to critical problems. If a freelance engineer is occupied with different client, ill, on vacation, or in training, the absence of backup personnel may force your business to go without assistance in case of a crisis. The more your small business expands, system downtime or difficulties with line-of-business programs become more costly. The money you believed you were conserving on a freelancer can be eaten up quickly because of lower productivity. Also, when independent engineers confront unfamiliar problems, the unavailability of a big engineering group to depend on for help requires them to train on the job while your company ends up footing the costs for their continuing education.

  • Gain Access to Certified Professionals in Sophisticated Network Issues
    Many smaller service organizations or independent engineers who concentrate on small company IT support may excel at providing connect-the-dots solutions but don't have the background to deal cost-effectively with complicated IT infrastructures that have a variety of platforms, numerous locations, Voice over IP systems, mobile workers, integrated financial and operational applications, eCommerce, and custom business software. Progent's background with worldwide companies and Progent's extensive staff of experts can be valuable to your company because big-company environments are inherently complex, support problems demand in-depth understanding of in many technical areas, and reaching a high degree of robustness, availability, and security calls for enterprise-tested best practices.

  • Build a Firm Basis for Growth
    Small companies typically start with a network cobbled together on a tight budget. Lacking a solid basis, a sequence of ad hoc repairs commonly get tossed onto of a marginal structure. As a company evolves, stability and expandability problems can obstruct the productivity of the business. These environments need proper evaluation, intelligent business planning, and broad-based expertise to upgrade to an IT environment that will provide the solid basis to meet current business requirements and ease future expansion.

  • Partner with Solution Providers, Not Product Vendors
    Smaller businesses need direction and insight to work through an ever more complex maze of technology alternatives offered for enabling business growth and improving productivity. They do not need an IT engineer or support organization that tries to promote a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells services exclusively. This allows Progent to align consulting support with the genuine interests of clients. Combining network support and product selling can lead to a situation where the proposed solution is built around a predetermined vendor rather than being based on the true requirements of a small business.

How to Contact Progent
In case your Denton, Texas company needs to contact Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Immediate Online Network Support
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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