Professional Online Troubleshooting for Denton, Texas Networks from Microsoft Certified Consultants
Small companies have typically been ignored by major network service firms. Some small companies permit themselves to become excessively dependent on freelance consultants or small consulting organizations who don't have the size or broad knowledge to respond quickly or effectively to network crises. Other small businesses turn to mass-market support firms that employ personnel taught to offer standardized fixes for common problems but who do not have the experience and technical scope to deal with the diversity of environments and absence of standardization typical of small company information systems.

Progent's proven methodology for delivering affordable and effective network support to small businesses has made Progent one of the top Microsoft IT service organizations in the country. Progent has delivered online support to small businesses in every state in the U.S. and can dispatch onsite help in almost all zip codes.

For medium-size and enterprise companies, Progent offers co-sourcing services to supplement the skills of your internal IT support personnel. This can reduce expenses and help meet schedules for major projects like software development, disaster recover/business continuity planning, security audits, merging datacenters, or software migrations.

Progent can in addition provide the services of accredited consultants to help your company to design and execute your cloud strategy.

Key Products and Technologies Serviced by Progent for Denton, Texas Business Networks
As a Microsoft Gold Partner IT service company that maintains a large group of Cisco qualified CCIE network consultants and Apple accredited engineers, Progent provides emergency troubleshooting and affordable online consulting to Denton, TX businesses for a broad array of information technologies including:

Support Delivery Alternatives Available for Denton, Texas Companies
Progent offers a variety of options for providing small companies with cost-effective computer services for troubleshooting, system architecture, hosting, and IT administration. Progent's paradigm for providing network support is built on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Service Model ensures fast support, thorough activity records, reliable follow-up, and strict cost control for a range of IT support delivery options that include remote repairs, on-premises help, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can help clients to analyze and fix network problems without the cost or delay of travel for onsite support visits. The background of Progent's IT engineers allows them to resolve the majority of network problems quickly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time customers to address urgent situations and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Learn more details about Progent's online computer support services.

  • On-site Service
    Progent provides on-site computer support for registered customers in larger cities in the United States. Progent's onsite service personnel can work in tandem with Progent's remote support experts to give small and midsize businesses the optimal solution: in-person support professionals when you need them as well as the remote help of Progent's seasoned staff of IT consultants, security professionals, and business software programmers. The wait time for in-person support calls is typically under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more details concerning how to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are designed for all companies who need prompt and dependable support from a professional Helpdesk with efficient phone support, online troubleshooting tools, and enough technical strength for all needed escalation. Because smaller companies usually are constrained by limited information technology funds and can spare scant management attention for dealing with network support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective option to make sure that business computer systems are always productive. Learn more details concerning Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can provide help with critical technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, company-wide network security engineering, high availability network consulting, server virtualization solutions, plus integration, programming and support for small business applications including financials, operations, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects including office moves and major software upgrades, longer term projects such as management analytics software programming and customization, database software programming and administration support, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and network administration, or urgent response such as data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small companies with greater levels of dependability, protection, and performance than is possible using the class of internal data center that is realistically affordable for the majority of small and midsize businesses. Since Progent utilizes the same facilities that support the gear of some of the world's largest information technology companies, Progent can eliminate the cost of creating and managing the infrastructure required for world-class environmental control, power failover, and redundant Internet access. For hosted applications, Progent can also make sure that upgrades and service packs stay current, protection and performance is constantly tracked, and systems and data files are consistently backed up and ready for full and rapid restoration. Learn more concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for the entirety of a small company's servers in an environment that not only delivers the highest degree of fault-tolerance and expandability but that is in addition easy for clients to migrate to a different support firm or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting is built around mature virtualization techniques that allow small businesses with multi-vendor networks to benefit dramatically on the costs of hardware, infrastructure maintenance, and network management while achieving enterprise-class reliability and an unprecedented degree of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered service, can handle the mixed- OS and non- standardized networks common with small companies, and keeps ownership of the licenses in the client's possession so that migrating to a different virtualized host is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide expert remote support services to help organizations of any size integrate their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that utilize local IT assets along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight series of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security vendors to deliver web-based management and comprehensive security for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness either to block or recover rapidly after a ransomware attack. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Denton, Texas Businesses
Progent's staff size, breadth and depth of technical skill, and familiarity with enterprise IT consulting allow small businesses to avoid the problems related to excessive dependence on thinly staffed support organizations or freelance engineers.

Working with Progent's Experts allows your company to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For network support, small companies sometimes depend excessively on independent engineers. Though individual service engineers carry lower expenses than larger IT service organizations and can typically charge nominally smaller fees, individuals are sometimes stretched to far to respond quickly to critical network problems. If an independent consultant is busy with another client, sick, on travelling, or in class, the lack of backup staff may force your company to go without assistance during a crisis. As your company grows, system unavailability or problems with line-of-business programs get more costly. The money you believed you were conserving on a freelancer can evaporate fast because of lost productivity. In addition, when freelance engineers confront unfamiliar problems, the unavailability of a big consulting group to count on for help forces them to learn on the job while your organization ends up with the costs for their continuing education.

  • Have Access to Certified Professionals in Advanced Network Solutions
    The majority of small service firms or independent consultants focused on small business IT consulting are capable of delivering routine solutions but lack the experience to work cost-effectively with complex IT configurations with a variety of operating systems, numerous offices, Voice over IP implementations, remote workforces, integrated financial and analytical software, eCommerce, and specialized line-of-business applications. Progent's background with worldwide companies and Progent's large staff of experts can be valuable to your company because big-company networks are inherently complicated, integration problems require in-depth understanding of in many technical disciplines, and achieving a high degree of stability, reliability, and security calls for industry-tested leading practices.

  • Create a Solid Foundation for Seamless Growth
    Small companies typically begin with a network implemented on a tight budget. Without a solid architecture, a series of improvised repairs commonly get piled on top of a tenuous foundation. As a business grows, reliability and expandability problems can undermine the success of the organization. These environments require thorough evaluation, intelligent business analysis, and broad-based expertise to migrate to a network infrastructure that can provide the reliable basis to handle current business requirements and ease downstream growth.

  • Team with Solution Providers, Not Product Vendors
    Smaller companies need direction and education to navigate through an ever more complex array of technology alternatives available for accelerating growth and enhancing productivity. They do not need an IT consultant or support organization that attempts to promote a product. Progent avoids conflicted motives by not reselling hardware and software. Progent sells services exclusively. This permits Progent to align consulting support services with the genuine needs of clients. Combining IT consulting and product reselling can result in a conflict where the proposed solution is built around a predetermined vendor rather than being based on the true needs of a small business.

Contact Progent
If your Denton, Texas company needs to contact Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Support
For immediate remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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