Quick, Affordable Remote Network Technical Support for Denton, Texas Small Businesses
For over two decades, Progent has focused on providing enterprise-class IT support to clients with small-business budgets. Progent has developed a unique support solution that features a cost-effective, tightly connected virtual office infrastructure, custom remote troubleshooting tools, a large pool of consultants accredited in a wide array of technical practice areas, a Help Desk service model that maximizes responsiveness and ensures follow-up, a worldwide team of remote troubleshooting experts, on-site service options for the majority of most zip codes in the U.S., and a corporate culture focused on resolving technical problems in the shortest time and at the least cost to clients.

For mid-size and large companies, Progent offers co-sourcing and project management services to supplement the technical skills of your in-house network support personnel. This can save money and minimize technical risks for major IT initiatives like application design and development, disaster recovery planning, network security audits, office consolidations, or technology migrations and upgrades.

Progent can also provide access to certified consultants to help your business to design and implement your cloud computing strategy.

Key Practice Areas Supported by Progent for Business Networks in Denton, Texas
Progent provides the support of qualified experts for all facets of business network technology found in small and midsize companies and local governments. Products and technologies serviced by Progent include:

Support Delivery Alternatives Available for Denton, Texas Businesses
Progent offers a variety of alternatives for providing small businesses and local governments with affordable IT services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering network support is based on the Help Desk operational structure familiar to big IT organizations. Progent's Contact Center Support Mechanism promotes rapid support, comprehensive activity documentation, dependable follow-up, and tight expense monitoring for a range of network support delivery alternatives that include online troubleshooting, in-person support, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and routine online service for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's certified service professionals can assist customers to troubleshoot and repair network problems without the cost or time loss of travel for onsite service calls. The background of Progent's network consultants makes it possible to handle most network issues quickly. For complex problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based signup process for new clients to accommodate urgent situations and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the help you get. Experts available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security engineers. Find out more details concerning Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent provides on-site technical assistance for signed-up customers in larger cities in the U.S. Progent's on-site support personnel can work in tandem with Progent's online support experts to deliver small and midsize companies the best of both worlds: on-premises service technicians when you need them as well as the remote expertise of Progent's seasoned team of network engineers, security specialists, and business software developers. The response time for in-person support calls is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises support. Learn more about how to register for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are designed for small and midsize businesses and local governments who need fast and reliable access to an online Helpdesk with effective phone support, remote repair capability, and enough technical strength for all needed problem escalation. Because smaller businesses usually are constrained by limited IT funds and can provide little executive bandwidth for dealing with network support tasks, Progent's Helpdesk Outsourcing Services can be the most efficient option to ensure that small business computer systems stay up and running. Read more concerning Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize companies budget-friendly access to world-class IT professionals who can deliver assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network protection engineering, non-stop it system consulting, virtual server solutions, plus configuration, customization and support for business applications such as accounting, ERP, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects including office moves and major system upgrades, longer term projects such as management reporting application programming and support, relational database application development and administration services, and web development, continuing support such as network monitoring and system management, or emergency response such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host mission-critical business applications like Exchange and Microsoft SQL in order to provide small businesses with greater degrees of availability, protection, and performance than is possible using the class of on-site data center that is realistically affordable for most small companies. Because Progent uses the same data centers that support the equipment of many of the planet's largest IT companies, Progent can eliminate the cost of creating and maintaining the systems needed for world-class cooling, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also make sure that patches and service packs stay updated, protection and efficiency is constantly monitored, and systems are regularly backed up and available for complete and rapid restoration. Find out more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small or midsize organization's servers in an environment that not only provides the highest level of availability and extensibility but that is in addition convenient for customers to migrate to a different support firm or to move internally if your circumstance warrants it. Progent's Private Cloud hosting is founded on tested virtual server technologies that allow businesses with mixed networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT management while achieving enterprise-class availability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered service, can handle the mixed- platform and loosely standardized environments typical of smaller businesses, and keeps control of the licenses in the client's hands so that moving to a different virtualized system is quick, reliable, and inexpensive. This avoids becoming a captive to a specific hosting service while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide advanced remote support to help companies of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that combine local IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an ever more complex collection of infrastructure technologies including firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-certified security experts, CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals offer a business-wide perspective on system protection and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help companies meet business guidelines and government requirements for network data security and incident reporting.

The scope and size of Progent's consulting team offer a unique set of advantages to clients trying to maximize the productivity of their IT network within a realistic budget. These advantages include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of real-world industry background, at the front lines of network service, performing a wide variety of IT projects for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting team. This guarantees that you get not just expert IT skills, but also a support engineer with field-tested methods for fixing real-world IT problems quickly. Read additional information concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to charge for remote service and in-person help per minute. As a result, you are invoiced just for delivered support. Progent does not impose a higher rate for off-hours or priority service, and Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no startup fee and requires no monthly commitment for support services provided during normal business hours. Many support organizations impose substantial minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity does away with big invoices for fast fixes. An additional benefit of granular pricing is that you are not tempted to permit less critical problems to fester until they grow into big ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Support
    Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or small support organizations who offer minimal documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation sent by every consultant to each client. The discipline of documenting and archiving service records allows more effective support and avoids a variety of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Small companies who utilize freelance consultants or who maintain internal IT staffs gain when Progent transfers information about critical technology and proven processes to make their IT environments more robust, protected, and efficient. Read more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Denton, Texas company wants to contact Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Immediate Online Technical Support
For fast remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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