Denton, TX Remote Help from Certified Computer Network Service Professionals
Progent's computer technical support services can deliver your Denton, TX company low cost and consistent support from world-class computer experts. By delivering IT support help when you need it, offering advanced knowledge for critical applications, delivering unique services such as automated network monitoring, and charging only for support you receive, Progent offers your Denton, Texas company an affordable option for optimizing the productivity and profitability of small business information systems. If you have a local datacenter, connect to cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the smart way for organizations and local governments to build and maintain a reliable and secure IT network and to benefit from fast availability of the skilled consulting usually available only to corporations who can maintain a large internal IT staff.

For medium-size and enterprise companies, Progent can provide co-sourcing services to reinforce the skills of your internal IT service group. Co-sourcing can cut costs and help meet schedules for major IT initiatives like application development, business continuity preparedness, security evaluations, merging datacenters, or software migrations.

Progent can also offer access to accredited consultants to help your business to plan and execute a sensible cloud strategy.

Key Products and Technologies Serviced by Progent's Consultants for Companies in Denton, Texas
Progent's nationwide group of certified consultants offers assistance for all aspects of information technology deployed by businesses of any size. Practice areas served by Progent in Denton include:

Service Delivery Alternatives Available for Denton, Texas Companies
Progent has a selection of options for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's model for providing network support is built on the Help Desk Call Center structure common to larger IT support groups. Progent's Helpdesk Service Mechanism promotes rapid response, comprehensive activity documentation, dependable follow-through, and strict cost control across a range of IT support delivery options that include remote troubleshooting, onsite support, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support professionals can help clients to troubleshoot and repair network issues without the expense or time loss of in-person service calls. The background of Progent's network engineers allows them to resolve most IT issues quickly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based signup process for first-time clients to address urgent situations and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Learn more information concerning Progent's remote computer support services.

  • On-site Support
    Progent offers onsite computer assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site service technicians can work in tandem with Progent's remote support experts to deliver small and midsize companies the optimal solution: in-person support professionals when you need them plus the on-line expertise of Progent's worldwide staff of network engineers, security professionals, and business software programmers. The wait time for on-site service visits is typically under one business day. There is no sign-up or retainer charge for registering as a Progent customer for on-premises support. Learn more about how to sign up for Progent's in-person network support.

  • Help Desk
    Progent's Contact Center Services are designed for all businesses who need prompt and dependable support from a professional Help Desk Call Center with efficient telephone support, remote repair tools, and sufficient technical depth for full escalation. Because small and midsize companies typically are constrained by limited IT budgets and can spare scant management attention for dealing with IT support, Progent's Contact Center Outsourcing Services can be the most cost-effective way to make sure that small business information systems stay up and running. Learn more about Progent's Contact Center services.

  • IT Consulting Services
    Progent offers small companies budget-friendly access to enterprise-class IT professionals who can provide assistance with critical technologies such as Windows Server expertise, Cisco network architecture, company-wide network security engineering, non-stop network engineering, virtualization solutions, plus configuration, customization and training for small business applications including accounting, ERP, business analytics, CRM, and office productivity packages. Progent can help with one-time projects including office relocations and massive system migrations, longer term initiatives like management analytics application development and support, database application programming and DBA services, and web development, on-going support such as server monitoring and system management, or urgent services such as data restoration and malware removal.

  • Application Server Hosting
    Progent can host key applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small businesses with greater levels of dependability, protection, and performance than is feasible using the class of on-site data center that is practical for most small and midsize organizations. Since Progent utilizes the same facilities that support the gear of many of the world's largest IT companies, Progent can save you the investment in creating and managing the infrastructure needed for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that patches and revisions remain updated, protection and performance is continually monitored, and systems and data files are regularly archived and available for complete and rapid restoration. Find out additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize organization's servers in a setting that not only delivers the highest degree of fault-tolerance and scalability but that is in addition simple for clients to migrate to a different service firm or to move in-house if your business situation warrants it. Progent's Private Cloud hosting is built around tested virtual server technologies that allow small businesses with mixed networks to benefit significantly on the costs of capital equipment, system maintenance, and IT management while achieving enterprise-class dependability and an unprecedented degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed package, can handle the mixed- platform and non- standardized environments common with small companies, and keeps ownership of the licenses in the customer's possession so that moving to a different virtual system is fast, safe, and affordable. This avoids ending up a prisoner of a single hosting service while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent offers advanced remote consulting to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that utilize on-premises resources along with public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly sophisticated collection of infrastructure products such as firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. In addition, Progent's CISSP-certified security consultants, CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance experts offer a business-wide view of system security and can assist with complex security programs such as SIEM solutions to help enterprises meet business guidelines and statutory regulations for IT information protection and incident reporting.

The scope and depth of Progent's engineering team bring a unique array of benefits to clients trying to increase the business value of their information system within a realistic budget. These advantages include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of hands-on industry background, at the forefront of network support, performing a broad range of technical tasks for a large array of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting personnel. This means that you get not only world-class IT skills, but also a consultant with field-tested approaches for resolving actual network problems quickly. Read more concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to bill for online service and on-site visits by the minute. As a result, you are billed just for received services. Progent does not impose a higher rate for after-hours or priority service, and Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no sign-up fee and asks no monthly commitment for services delivered during normal working hours. Many support firms demand large minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity eliminates king-size bills for fast solutions. Another benefit of by-the-minute pricing is that customers are not tempted to allow incipient problems to stay unaddressed until they grow into big problems. Find out more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or small support firms who provide scant documentation or details of services done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation given by each consultant to each customer. The discipline of detailing and organizing service activity allows more efficient support and eliminates a variety of typical problems such as when a support customer is effectively held captive to a consultant who wonít let go of vital service information. Find out more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent faces little competition. Small businesses who utilize freelance consultants or who maintain in-house IT personnel gain when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, secure, and efficient. Learn more details concerning Progent's knowledge transfer services.

Contact Progent
If your Denton, Texas business needs to get in touch with Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Online Network Assistance
For fast remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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