Overview of Progent's Support Services for BlackBerry Solutions
BlackBerry Consulting and Support ExpertiseMobile access to messages, address books, calendars, and web applications has become a critical capability of IT networks for companies of any size. BlackBerry smartphones are among the most popular devices for achieving anywhere, anytime connectivity. However the network architecture needed to accommodate RIM BlackBerry smartphones has become significantly more sophisticated as the demand for high availability and rock-solid security has heightened. Progent's RIM certified consultants focus in providing small businesses world-class IT expertise and troubleshooting services that are economical and effective.

As a Microsoft Gold Partner with more than a decade of background working with Microsoft Exchange, Progent can give you access to broad expertise for incorporating RIM BlackBerry and Microsoft technology by offering services such as Exchange 2010 Server support and by delivering complementary support services like Microsoft Lync Server 2010 integration and Microsoft Office Communications Server support to help control Instant Messaging and rich presence. Progent's Microsoft SQL Server 2016 consultants and MS SQL 2014 consultants can configure and troubleshoot your SQL database system to work optimally with BlackBerry BES Server, and Progent's Microsoft System Center Data Protection Manager specialists can help you to design backup and recovery processes to guard your data and reduce productivity disruption in case of a breakdown of your messaging system.

Progent also retains a large team of Cisco qualified CCIE network engineers who are accessible remotely to offer expert support for designing and repairing your IT network so it supports your BlackBerry system with high levels of resilience, expandability, protection, and manageability. CCIEs are highly-qualified network gurus who are awarded this top-level classification only as a result of strenuous testing by Cisco. CCIEs can resolve the most complex problems associated with network design, setup, repair, and support.

Consulting and Technical Help for BlackBerry BES Server
Research in Motion's high-end solution for managing big groups of BlackBerry devices is the BlackBerry Enterprise Server. This powerful tool enables Exchange Server, Domino, or Groupwise clients to send and receive emails that are encrypted in transit to provide maximum security. BlackBerry Enterprise Server also streamlines a wide variety of critical management jobs that span from BlackBerry deployment and upgrades to wireless security and high availability.

RIM BlackBerry BES Server Integration Assistance

Progent's BlackBerry-qualified consultants can show you how to utilize RIM BlackBerry Enterprise Server to do routine tasks such as:

  • Deploy and manage applications
  • Schedule device, application, and IT policy updates
  • Upgrade BlackBerry device firmware remotely
  • Manage user and group settings with BlackBerry's vast selection of IT policies

Progent's BlackBerry-qualified engineers can also help your company to use BES Server to implement key tasks not supported by the less advanced BlackBerry BES Server Express. These procedures include:

  • Install and support BlackBerry's fault-tolerant infrastructure based on virtual servers
  • Deploy BlackBerry smartphones remotely
  • Establish custom management roles
  • Monitor and analyze the health of your BlackBerry system

Professional RIM BlackBerry Consulting and Technical Support Services Offered Online from Progent
Progent's certified BlackBerry engineers are available online to provide expert technical help to businesses in the Denver region or anywhere in the state of Colorado. Progent's seasoned remote consulting experts have helped IT organizations solve network problems and cut IT service costs in each state in the country and established a large base of loyal customers. (See Progent's client testimonials.)

Progent offers online consulting support for a broad selection of issues associated with RIM BlackBerry software and devices including wireless synchronization, integration with Exchange, managing BlackBerry BES Server, and strengthening mobile security. Major BlackBerry credentials earned by Progent's consulting professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpA Progent BlackBerry Certified Support Specialist can assist you to carry out basic technical operations including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, setting up messaging filters, modifying user accounts, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to run with your company email software. Progent's seasoned experts can in addition assist you to resolve a wide array of problems concerning synchronization, handset recognition, email consistency, web access, mobile connectivity, IM, workstation software configuration, and Desktop Redirector.

As a leader in providing nationwide remote consulting services for small business IT networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your wireless technical support costs low and, by dealing with issues promptly, improves the efficiency of your BlackBerry users.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help your company to design, deploy, test, repair, and produce documentation for a wireless environment based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry include business and technology needs assessment, system architecture, installation strategy and implementation, performance tuning, configuration of a fault-tolerant architecture, information backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your technical goals and to design a wireless environment that meets your information technology budget and supports your business strategy. Progent can explain the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing network infrastructure's ability to support a BlackBerry BES Server, help your organization to determine which administration model and physical components match your needs, and evaluate your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make informed choices concerning options for software editions, server hardware and storage, network architecture, and application set up.

To optimize system protection, Progent's BlackBerry consultant can assist your company to select and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security engineers to run company-wide security assessment and compliance validation and recommend enhancements to accommodate your BlackBerry environment.

Call or Email Progent for Help from a RIM BlackBerry-Certified Specialist
To ask Progent about consulting help for BlackBerry wireless technology, phone 1-800-993-9400 or see Contact Progent.

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