Consulting and Technical Support Services for BlackBerry Solutions
RIM BlackBerry SupportBlackBerry mobile smartphones were once among the most popular solutions for achieving anytime-anywhere access to messaging, scheduling, web-based programs, and other critical business data. Progent can provide Denver, Colorado businesses the expertise of BlackBerry-certified experts who can assist businesses to maintain their BlackBerry environments or migrate smoothly to a more popular smartphone solution.

As the complexity of small company IT technology has expanded, and as the demand for enterprise-class protection, reliability, and disaster recovery has become the norm for organizations of any size, successful deployment and maintenance of RIM BlackBerry technology has grown increasingly difficult. To deal with areas such as security, disaster recovery, and synchronization of BlackBerry smartphones with diverse email systems and company databases, small businesses often resort to external consulting professionals who offer expertise in BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-certified engineers who can assist small businesses to design, administer, and repair BlackBerry-based environments affordably and efficiently, eliminating the need for an in-house BlackBerry technology specialist and lowering the expense and hassle of maintaining wireless workers. Progent's BlackBerry technology engineers have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security specialists. This breadth of knowledge, combined with Progent's efficient remote service delivery model, provides small companies a budget-friendly solution for incorporating BlackBerry technology productively into their information system.

Progent's engineers can assist your company with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your database and messaging systems function efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous editions of BlackBerry and Microsoft software, configure easy-to-use management utilities so you can monitor and control BlackBerry devices across your company, recommend security policies that are right for your business, customize wireless applications, and make sure that your IT network architecture is appropriately designed to accommodate your BlackBerry users. Also, Progent's business continuity consultants can help ensure that your BlackBerry information is incorporated in your scheduled backup procedures so that it can be recovered rapidly and safely.

Technical Help for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines management and support of BlackBerry smartphones, offering a single solution for controlling critical tasks such as smartphone deployment, upgrades, and deactivation while also providing a solid infrastructure for data protection and high availability. BlackBerry Enterprise Server delivers seamless integration between Microsoft Exchange Server, Groupwise, or IBM Lotus Domino email platforms and BlackBerry smartphones and supports remote synchronization.

RIM BlackBerry Enterprise Server Integration Assistance

BlackBerry BES Server includes a wealth of data protection capabilities starting with automatic encryption of information transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also allows excellent versatility in selecting levels of security to meet the specific needs of your mobile environment. Progent's BlackBerry authorized consultants can assist your company to choose powerful security features and enable them remotely. Samples of these over-the-air configurable security features are:

  • Disable a smartphone
  • Erase data from a misplaced or stolen BlackBerry device
  • Lock out Bluetooth functionality
  • Activate built-in protection against malware

BlackBerry BES Server also offers flexibility in selecting ways to keep mobile users from loading or running unsafe or unauthorized applications. Progent can help you to select protective techniques like:

  • List precisely which applications are allowed on the device
  • Block external programs from allocating non-volatile memory on the smartphone
  • Determine what resources third-party applications can use on the BlackBerry device
  • Limit the kinds of access external software running on the device can establish
  • Block all third-party programs from being loaded or executed on the device

Expert RIM BlackBerry Technical Services Offered Online from Progent
Progent's authorized BlackBerry engineers are available by phone to provide prompt technical help to companies in the Denver region or anywhere in the state of Colorado. Progent's experienced remote consulting experts have helped businesses resolve computer problems and cut IT service expenses in every state in the United States and built a substantial base of satisfied customers. (See Progent's customer testimonials.)

Progent offers remote assistance for a wide selection of technologies associated with RIM BlackBerry products such as wireless synchronization, integration with Exchange Server, setting up BlackBerry Enterprise Server (BES), and strengthening wireless security. Important BlackBerry certifications earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
Blackberry HelpA Progent BlackBerry Certified Support Specialist can help your company to carry out common support operations including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, launching messaging filters and auto-signature, modifying user accounts, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to operate with your company email software. Progent's seasoned experts can in addition help your company to resolve a broad array of issues concerning synchronization, handset recognition, messaging reconciliation, web access, wireless connectivity, IM, desktop software installation, and Desktop Redirector.

As a leader in providing nationwide remote technical assistance for small business IT networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your wireless support expenses at a minimum and, by solving problems quickly, improves the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can help you to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform critical tasks such as troubleshooting enterprise activation issues, registering and removing BlackBerry smartphone users, setting activation passwords, implementing over-the-air software loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry-certified consultants can also help you to operate management tools like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and using WiFi for enterprise activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry BES environment and help you to define and install sensible security options.

Progent's certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Microsoft Exchange infrastructure for working smoothly with BlackBerry BES Server or migrate your BlackBerry system to the most recent version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging system powered by Microsoft Exchange. Progent's BlackBerry-certified consultant offers expertise in key technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can help you to add and delete BlackBerry smartphone users on Microsoft Exchange Server and Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, back up and manage storage groups, apply permissions, install the Mobile Data System and IM, deploy access control lists, manage Exchange data flow, generate, update, and apply WLAN and VPN configuration sets, set up SNMP traps for alerts, and produce management reports based on SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a number of settings such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to assist your business to design, deploy, test, repair, and produce documentation for a wireless environment built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry technology include business and technology requirements assessment, system design, installation planning and execution, performance tuning, configuration of a fault-tolerant environment, information backup and disaster recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional goals and to create a wireless solution that fits within your information technology budget and supports your business plans. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to support a BlackBerry Enterprise Server, help your organization to decide which administration approach and hardware products meet your needs, and evaluate your email and messaging system configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart decisions concerning alternatives for software editions, processors and storage, network topology, and application set up.

To maximize network protection, Progent's BlackBerry expert can assist you to choose and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security specialists to run network-wide security vulnerability and compliance validation and suggest improvements to support your BlackBerry solution.

Call or Email Progent for Assistance from a RIM BlackBerry-Qualified Consultant
In order to contact Progent about technical assistance for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.
















© 2002- 2018 Progent Corporation. All rights reserved.