Fast Remote Technical Support for Denver IT Networks
Immediate Online Technical Support for Denver NetworksFor organizations located in Denver or anywhere in the state of Colorado, Progent offers remote support for networks powered by Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking issues, as well as the assistance of CISSP-accredited security consultants to help with high-level security design and diagnostic jobs.

Progent's online technical support engineers provide exceptional value because they have the real-world background and have access to the advanced tools necessary to resolve the majority of information system problems quickly. Efficient support lowers direct costs because solutions require minimal chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your organization benefits additionally with incidental expenses by reducing or eliminating network outages and associated costs stemming from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive online technical support expertise is particularly important for organizations that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing model for remote support is structured to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you are billed only for the support that you receive. Unlike typical online service organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing eliminate scenarios where speedy. minor fixes somehow end up as large invoices. Progent's penchant for solving problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of optimized technologies and field-proven processes which allow the highest level of effectiveness for remote engineering help and troubleshooting for IT networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's remote service group to access your network remotely without compromising corporate security.

Progent's powerful service database application stores thorough histories for the support that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of all help delivered to each Progent client by any engineer. This archive of trouble tickets and repairs is stored as a quickly exploitable proprietary knowledge base that allows Progent's remote technical experts to share their knowledge company-wide to make sure that the efficiency of Progent's support improves daily. Progent's extensive list of accreditations and working associations with major industry leaders such as Cisco and Microsoft make available additional massive support databases and allow quick response from manufacturers' internal product engineers with the result that Progent's online service experts can arrive at the most efficient resolutions in the least time.

Remote support available from Progent to companies in Denver and throughout the state of Colorado include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate services designed to enable small and medium-size businesses to utilize the same advanced technology used by many of the world's leading enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all critical aspects of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the entire malware attack progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, optimize and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with information security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is designed to help assess your company's preparedness either to block or recover rapidly from a ransomware attack. Progent will consult with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for special information technology projects. Progent's charges for longer-term consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these special fields of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service offerings for companies with networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are designed for companies who lack the resources to support an in-house Help Desk but who need fast access to an efficient Help Desk Call Center with professional phone support plus the ability to escalate complex trouble tickets to high-level engineers.

    Progent's Help Desk consulting support can assist you in establishing an efficient new Help Desk or improving your current one, evaluating or modifying Help Desk Call Center software to address the special demands of your corporation, or adding occasional online staff to supplement your existing Help Desk Call Center team during unusually busy events like software transitions, major upgrades, or installing new business software.

    Progent's Help Desk Call Center staff of experienced information technology consultants offers your computer users in Denver or anywhere in the state of Colorado rapid assistance from a large network service group with extensive background offering telephone-based consulting and remote troubleshooting for computer environments based on Windows, Cisco, Mac OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk the reputation as a significant contributor to business productivity, and Progent's goal is to fix instead of simply track network issues.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts Team offers phone-based advanced engineering support and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for popular Microsoft applications including CRM, Microsoft Project, MS Word, and Microsoft Excel. To learn more concerning Progent's consulting, custom development, and training offerings, see Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Denver, or anywhere in the state of Colorado, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your environment so that your network maintenance is proactive rather than reactive. By anticipating possible problems before they evolve into full-scale emergencies, system monitoring can ward off disruptive and expensive information system crises. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Mac OS X networks, Microsoft systems, or environments powered by multiple platforms.
How Your Denver Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based support with Windows, Apple Mac, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Denver or throughout the state of Colorado, Progent's online computer support specialists can deliver expert and affordable IT help the instant your company needs it. More than a decade of providing remote technical assistance has led to Microsoft Gold Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune online access tools to repair network problems quickly while avoiding the expense and lost time associated with on-site support calls.

Even if your Denver business relies on a local independent consultant or maintains an in-house IT staff that know how to deal with ordinary network issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless remote expansion of your local resources in cases when your regular service personnel either lack the time or the experience to solve unexpected network emergencies or especially complex integration projects.

Features of Progent's Online Computer Services for Denver
Progent's online help, remote repair, system security expertise, and system management services give companies in Denver or throughout the state of Colorado the greatest leverage for your support investment. Whether you require occasional phone support and remote troubleshooting or full-time Help Desk Call Center services and system management, Progent's experts can provide your office world class IT support while allowing you to eliminate the cost and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's online help program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, breadth of IT expertise, fine tuned remote support software, and understanding of corporate IT enable offices to avoid the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Complete Family of Servers
    Progent can provide in-depth support for Microsoftís popular server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 Server maintenance, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2016 upgrades, Microsoft SQL Server 2014 support, and SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person visits by the minute. Consequently, you pay only for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no startup fee and asks no retainer for services provided during regular business hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you won't be tempted to allow minor problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or local support organizations who offer scant documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation transmitted by every staff member to each client. The discipline of detailing and archiving support records allows more efficient support and avoids a slew of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to provide 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By revealing possible issues before they cause downtime, system monitoring can save your IT network from stressful and expensive availability losses.
How Does My Business Begin Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.















© 2002- 2018 Progent Corporation. All rights reserved.