Immediate Remote Technical Support for Denver Information Networks
Immediate Phone Support for Denver SystemsFor companies located in Denver or anywhere in the state of Colorado, Progent provides online support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified engineers have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex networking issues, as well as the assistance of CISSP and CISM-certified security engineers to handle high-level security design and troubleshooting jobs.

Progent's online technical support engineers offer exceptional leverage because they have the real-world background and have access to the sophisticated tools needed to resolve most information system issues quickly. Efficient support lowers immediate costs because service calls require minimal chargeable consulting minutes. Remote help also eliminates the expense of sending an engineer to your office. Your organization saves even more with incidental costs by reducing or avoiding system downtime and related losses stemming from business disruption, upset clients, unproductive workers, and distracted executives. Progent's advanced online consulting expertise is especially valuable in environments that are dependent on public clouds for vital infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's pricing model for online support is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. Unlike many remote support firms, Progent imposes no service activation charge or minimum job duration. Progent's one-minute billing unit and simple model for billing do away with scenarios where speedy. minor solutions manage to end up as big invoices. Progent's skill at dealing with technical issues efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a collection of customized tools and proven methodologies which allow the maximum degree of effectiveness for online help and repair for IT systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's Technical Response Center to link to your computer system without violating system security.

Progent's powerful service reporting system stores thorough records describing all support that Progent's clients have been provided. Progent's authorized consultants have access to the details of all help rendered to every Progent client by any consultant. This archive of problems and responses is structured as a quickly searchable support database that permits Progent's online support engineers to communicate their experiences company-wide to make sure that the quality of Progent's support services improves over time. Progent's extensive list of accreditations and working relationships with important technology companies including Cisco and Microsoft make available other vast technical support knowledge bases and allow fast response from manufacturers' in-house engineering staff with the result that Progent's online service experts are able to determine optimal solutions in the least time.

Online technical services provided by Progent to businesses in Denver and anywhere in the state of Colorado include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price services intended to allow small and mid-size businesses to utilize the same advanced technology deployed by many of the world's top enterprises. Progent's ProSight line of network management outsourcing services covers all key facets of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and enables rapid restoration of critical files, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so that all looming issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's ability to stop or recover quickly after a ransomware attack. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup system that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for special IT projects. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special fields of computer technology enables clients to execute critical initiatives economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Services
    Progent's Help Desk support alternatives for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing services are a convenient solution for companies who lack the money or time to create an internal Help Desk Call Center but who require fast communication with an effective Call Center with professional telephone assistance as well as the expertise to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk is intended for bigger businesses and serves as a seamless reinforcement of your established Call Center resources. Progent's Virtual Help Desk Call Center can act as a an escalation resource for complex technical problems, or be available in those situations when your other support engineers are too busy.

    Progent's Help Desk team of seasoned network experts offers your computer users in Denver or anywhere in the state of Colorado immediate contact with an efficient support group with substantial background providing telephone-based consulting and online repair service for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk the reputation as a crucial contributor to company performance, and Progent's goal is to fix instead of merely document technical issues.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff offers remote professional consulting expertise and education in special business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Word, and MS Office Excel. For additional information concerning Progent's expertise, programming, and education services, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Denver, or anywhere in the state of Colorado, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your environment so that your network maintenance is proactive rather than reactive. By detecting looming problems before they cause full-scale emergencies, remote monitoring can head off disruptive and costly service crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments that support a combination of operating systems.
How Your Denver Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Denver or anywhere in the state of Colorado, Progent's phone-based computer support specialists can provide expert and affordable IT support the instant your business requires it. More than 15 years of providing online repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to fix network problems quickly while eliminating the cost and lost time that comes with on-site service visits.

Even if your Denver organization deals with a local freelance support technician or employs a full time IT staff that can deal with the majority of network issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless remote expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to fix sudden system crises or particularly challenging integration projects.

Features of Progent's Remote Network Services for Denver
Progent's online help, remote repair, system security consulting, and network administration services give offices in Denver or anywhere in the state of Colorado unparalleled leverage for your support investment. Whether you need occasional telephone help and remote troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's professionals can deliver your organization enterprise-level IT support while allowing you to avoid the expense and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT knowledge, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of real-world professional background, in the trenches of IT service, performing a broad variety of technical projects for a large array of customers. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its support staff. This guarantees that you get not just world-class IT skills, but also a support engineer with field-tested approaches for using technical knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises help by the minute. As a result, you are billed exclusively for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for support services provided during normal business hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you won't be tempted to allow minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent faces few competitors. Businesses who work with trusted freelance service providers or who maintain internal IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, secure, and productive.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock system monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By revealing potential issues before they cause downtime, network monitoring can save your IT network from stressful and costly availability losses.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.















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