Fast Online Technical Support for Denver Information Networks
Urgent Remote Help for Denver NetworksFor businesses located in Denver or anywhere in the state of Colorado, Progent offers remote technical support for networks based on any mix of Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft certified consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to solve complex networking problems, as well as the assistance of CISA and CISSP-certified security engineers to help with high-level security architecture and diagnostic jobs.

Progent's remote support experts provide exceptional value due to the fact that they possess the practical experience and are equipped with the sophisticated technology necessary to solve the majority of network issues quickly. Efficient support reduces direct expenses since solutions require minimal billable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization saves even more with indirect costs by reducing or eliminating system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive remote technical support experience is especially important for organizations that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for remote help is designed to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you are billed only for the services that you actually get. Unlike typical online support firms, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing save you from scenarios where fast fixes manage to end up as substantial invoices. Progent's penchant for disposing of problems efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of customized technologies and field-proven methodologies that allow the highest degree of effectiveness for online technical support and repair for information systems of all sizes. Progent offers protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's Technical Response Center to interface to your company's system without violating network security.

Progent's advanced technical support reporting system stores detailed documentation of the service that Progent's customers have received. Progent's authorized engineers have access to the history of all help provided to every Progent customer by every consultant. This database of issues and resolutions is organized as a conveniently retrievable internal database that enables Progent's remote support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and formal partnerships with major technology companies such as Cisco and Microsoft make available other extensive technical support databases and permit fast access to vendors' in-house product engineers so Progent's remote consulting specialists are able to arrive at the best solutions in the least time.

Remote technical support services provided by Progent to customers in Denver and anywhere in the state of Colorado include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's leading enterprises. The ProSight portfolio of network monitoring and management services covers all key areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to provide web-based management and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including protection, detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Support
    Progent's Call Center programs for organizations with environments that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing services are ideal for companies who lack the resources to support an internal Help Desk but who require fast access to a reliable Help Desk with proficient telephone assistance as well as the technical depth to escalate the most challenging problems to advanced consultants.

    Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Help Desk or improving your current one, selecting or enhancing Help Desk software to address the particular demands of your corporation, or providing temporary phone support personnel to work with your internal Help Desk group to deal with unusually busy events such as software migrations, major updates, or rolling out new applications.

    Progent's Help Desk Call Center team of seasoned network experts provides your workers in Denver or anywhere in the state of Colorado instant communication with an effective technical support resource with extensive experience offering phone support and online diagnostics for computer environments powered by Windows, Cisco, Apple Mac, or UNIX/Linux technology. Progent's focus is to give the Call Center the reputation as a solid enabler of company performance, and Progent's intent is to solve and not simply track technical issues.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts Team can supply online and in-depth consulting expertise and training in key application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and education for popular Microsoft business applications including CRM, Project, Microsoft Office Word, and Excel. To read additional information about Progent's expertise, customization, and education services, go to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Denver, or anywhere in the state of Colorado, remote IT infrastructure monitoring by providing System Center Operations Manager consulting and System Center 2012 Operations Manager support. Progent can configure SCOM to fit your environment so your computer support is proactive rather than reactive. By anticipating potential issues before they evolve into full-scale emergencies, proactive monitoring can head off disruptive and expensive network failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Mac OS X systems, Windows systems, or systems based on a combination of platforms.
How Your Denver Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online help with Microsoft Windows, Mac OS X, or Linux environments, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent. For companies and startups in Denver or anywhere in the state of Colorado, Progent's phone-based network support specialists can provide effective and affordable system support the instant your organization has to have it. More than 15 years of offering online repair services has earned Microsoft Gold certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to fix computer problems quickly while avoiding the expense and lost time that comes with in-person service calls.

Even if your Denver office has a regular independent support technician or employs an in-house IT staff that know how to deal with typical network issues, Progentís Microsoft certified consultants can provide a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either don't have the availability or the experience to resolve unexpected system crises or particularly tough integration problems.

Features of Progent's Remote Computer Support for Denver
Progent's phone help, Internet-based repair, system security expertise, and system management services offer companies in Denver or anywhere in the state of Colorado the greatest leverage for your IT investment. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk outsourcing support and network administration, Progent's professionals can deliver your organization world class network support while permitting you to eliminate the cost and hassle of running a full-service internal IT organization. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, breadth of IT expertise, refined support software, and understanding of enterprise networking allow offices to escape the limitations of excessive reliance on smaller service firms, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of real-world professional experience, at the front lines of network support, performing a wide range of technical projects for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This means that you get not just world-class IT capability, but also a consultant with proven methods for applying computer knowledge to solve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site visits by the minute. As a result, you owe exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization fee and requires no retainer for services delivered during regular working hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for fast solutions so you will not be tempted to permit minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent has few competitors. Companies who utilize familiar independent consultants or who employ in-house support staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to provide 24x7 system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering potential issues before they cause lost productivity, network monitoring can save your IT network from stressful and expensive availability disruptions.
How Does My Business Start Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.















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