Immediate Online Support for Denver Computer Networks
Immediate Remote Support for Denver SystemsFor organizations located in Denver or anywhere in Colorado, Progent offers remote technical support for computer systems powered by Microsoft Windows, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified consulting experts have delivered online support to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure issues, plus the services of CISSP and CISM-certified security engineers to handle advanced security architecture and troubleshooting issues.

Progent's online support engineers provide exceptional leverage because they have the real-world experience and have access to the advanced tools required to solve the majority of network problems quickly. Efficient support reduces direct costs because solutions use up fewer billable minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your organization saves additionally in indirect expenses by minimizing or avoiding system outages and associated losses due to business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive remote consulting know-how is particularly valuable in environments that depend on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for online help is structured to leverage your network support investment. Progent charges per minute for phone consulting, so you are charged just for the services that you receive. In contrast to many remote service companies, Progent imposes no service activation fee or minimum fees. Progent's per-minute granularity and clean model for billing save you from scenarios where speedy. minor solutions somehow end up as large bills. Progent's penchant for handling technical issues quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of optimized tools and proven methodologies that allow the maximum degree of efficiency for online technical support and repair for computer systems of any size. Progent offers secure VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's remote service group to interface to your environment remotely without violating system security.

Progent's powerful service database application includes comprehensive histories of the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of services provided to every customer by every consultant. This database of anomalies and repairs is organized as a quickly searchable proprietary database that enables Progent's online support engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and formal partnerships with major vendors such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit quick access to vendors' in-house product engineers so Progent's remote service specialists are able to arrive at the best resolutions in the least time.

Online technical services offered by Progent to companies in Denver and throughout the state of Colorado include:

Special Support Services Offered by Progent
Progent offers the services of world-class online consulting experts for contract information technology projects. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to complete major projects within budget and on time. Progent's project-based remote engineering services include:
  • Call Center Support
    Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are designed for companies who lack the money or time to support an internal Help Desk Call Center but who require fast communication with an efficient Call Center with professional phone assistance as well as the expertise to escalate complex problems to advanced consultants.

    Progent's Help Desk Call Center consulting support can assist you in building an efficient new Help Desk Call Center or enhancing your current organization, evaluating or modifying Help Desk Call Center software products to handle the special demands of your company, or providing temporary online personnel to work with your internal Help Desk group during unusually busy events such as software migrations, mass updates, or installing new business software.

    Progent's Call Center staff of veteran information technology consultants provides your computer users in Denver or anywhere in the state of Colorado fast access to an effective technical support resource with extensive experience delivering phone consulting and remote repair service for networks that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center perception as a significant contributor to business efficiency, and Progent's goal is to solve rather than simply record network issues.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts Group offers phone-based and in-depth engineering expertise and education in key application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for Microsoft business applications such as CRM, Office Project, MS Office Word, and Office Excel. To find out more about Progent's consulting, customization, and training services, go to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Network Monitoring Support
    Progent offers companies in Denver, or anywhere in the state of Colorado, remote network monitoring support powered by System Center Operations Manager (SCOM), adapted by Progent for your business so your computer maintenance is proactive rather than reactive. By detecting possible issues before they evolve into crashes, system monitoring can head off stressful and costly network failures. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple Mac networks, Microsoft Windows environments, or environments based on multiple operating systems.
How Your Denver Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote expertise with Windows, Apple Mac, or Linux/UNIX networks, visit Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Denver or anywhere in the state of Colorado, Progent's online computer support specialists are ready to provide effective and cost-effective system support whenever your business needs it. More than a decade of providing remote tech support has earned Microsoft Gold Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to solve computer problems quickly while eliminating the cost and lost time associated with on-site support visits.

Even if your Denver office deals with a local freelance consultant or employs an in-house organization that can handle typical network issues, Progentís Microsoft certified engineers are available to offer a convenient and transparent virtual extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to fix sudden system emergencies or especially complicated integration problems.

Advantages of Progent's Network Help for Offices in Denver
Progent's remote technical help services enable your Denver business to realize the benefits of on-call, enterprise-grade IT support without the expense of managing an in-house IT organization. Your network will derive added strategic value by being more reliable, productive, and secure. Advantages to your company include:

  • Convenient remote expansion of your on-site IT resources
    For most companies in Denver and throughout Colorado, nearby computer service resources, whether made up of independent consultants or an in-house IT staff, can handle the majority of network problems. On the other hand, major troubles might spring up when your regular resources are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your local service personnel. In these instances, Progent's online support experts give you an easy, quick, and budget-friendly way to augment your regular resources and to transfer useful knowledge to improve your capability to resolve downstream problems locally.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller offices commonly rely on independent freelance service providers. Although independent consultants have smaller internal costs than larger support organizations and can often charge lower rates, they are often stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, ill, on vacation, or in class, the absence of reserve help may force your business to go without assistance during an IT crisis. As your network grows, system unavailability and trouble with critical software are more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers an on-call source of backup service expertise to make sure your network is always up and running.

  • Create a Solid Basis for Smooth Growth
    Companies typically start with an information system implemented on a shoestring budget. Lacking a proper framework, band-aid repairs can get thrown on top of a shaky foundation. As a network grows, stability and scalability issues can hinder the productivity of the business. Such poorly designed systems require careful assessment, intelligent strategic planning, and broad-based technical knowledge to evolve to a network infrastructure able to deliver the solid foundation to handle critical business requirements and simplify future expansion.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller businesses need advice and technical education to negotiate an ever more complicated array of product options capable of accelerating business success and enhancing productivity. They do not need a network consultant who is motivated to sell a specific vendor's technology. Network support and product selling can result in a scenario where the recommended solution is designed around a profitable technology instead of the true requirements of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to align technical expertise with the real interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, depth of technical experience, fine tuned remote support software, and understanding of corporate IT allow businesses to escape the limitations of excessive dependence on smaller service firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average more than a decade of real-world industry experience, at the front lines of network support, performing a broad variety of technical tasks for a large mix of clients. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This ensures that you get not only world-class technical skills, but also a consultant with proven methods for using technical knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site visits by the minute. As a result, you are charged only for received services. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for support services provided during normal business hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for quick repairs so you will not be forced to allow simple problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or small support firms who offer minimal documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports transmitted by each staff member to every customer. The practice of documenting and organizing service activity results in more effective service and avoids a variety of common misfortunes such as when a service client is virtually held captive to a consultant who wonít let go of vital service information.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide 24x7 remote tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, system monitoring can keep your IT network from stressful and expensive service disruptions.
How Does Our Company Start Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.

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