Fast Online Support for Denver Computer Networks
Fast Phone Support for Denver SystemsFor businesses located in Denver or anywhere in the state of Colorado, Progent provides remote support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified professionals have provided online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with complex infrastructure problems, as well as the services of CISA and CISM-accredited security engineers to handle high-level security architecture and diagnostic issues.

Progent's remote technical support experts provide excellent value because they possess the real-world experience and have access to the advanced technology needed to resolve most network problems rapidly. This lowers immediate costs since service calls accumulate fewer billable minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your organization benefits additionally with indirect costs by minimizing or avoiding network downtime and related losses stemming from business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive online technical support experience is particularly valuable for organizations that depend on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for remote help is structured to stretch your network support dollar. Progent bills by the minute for phone assistance, so you pay exclusively for the support that you receive. In contrast to many online support firms, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and simple model for billing avoid situations where speedy. minor repairs manage to turn into large tabs. Progent's penchant for handling problems quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized technologies and field-proven methodologies which permit the maximum degree of efficiency for online consulting and repair for information networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's remote service group to connect to your environment remotely without violating system security.

Progent's sophisticated customer support database system maintains thorough records describing the support that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of all help provided to every Progent customer by every Progent consultant. This archive of issues and fixes is organized as an easily exploitable internal knowledge base that allows Progent's remote support engineers to share their experiences with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with important industry leaders such as Cisco and Microsoft open up additional massive technical knowledge bases and allow quick access to vendors' internal engineering staff with the result that Progent's remote consulting specialists are able to determine optimal resolutions quickly.

Online technical support services offered by Progent to companies in Denver and anywhere in the state of Colorado include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate services designed to enable small and medium-size organizations to utilize the same best-of-breed technology used by some of the world's top corporations. The ProSight line of network management outsourcing services covers all critical aspects of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver centralized control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that require critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so any potential problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover rapidly from a ransomware incident. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup system that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for special IT programs. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows customers to execute major projects within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing support services are ideal for companies who don't have the money or time to build and maintain an in-house Help Desk but who want fast response from an efficient Call Center with professional phone support plus the expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Call Center is intended for bigger companies and acts as a transparent extension of your existing Helpdesk organization. Progent's Virtual Help Desk Call Center can operate as a an escalation option for complex computer system challenges, or be available in those situations when your regular support engineers are too busy.

    Progent's Help Desk staff of experienced network consultants provides your customers in Denver or anywhere in the state of Colorado fast contact with a dependable technical support resource with years of background delivering telephone-based consulting and remote troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk perception as a solid driver of business efficiency, and Progent's goal is to fix instead of merely track technical problems.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Experts Team can supply remote advanced consulting expertise and training in special business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for familiar Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's consulting, custom development, and training services, see Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Denver, or anywhere in the state of Colorado, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your business so your network maintenance is proactive and automated. By detecting potential issues before they expand into network outages, proactive monitoring can avoid stressful and expensive information system crises. Progent can also use network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or systems that support a mix of OS platforms.
How Your Denver Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Denver or throughout the state of Colorado, Progent's phone-based computer support specialists can deliver effective and economical system help the moment your organization needs it. More than 15 years of offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to fix IT problems quickly while eliminating the expense and lost time associated with in-person support calls.

Even if your Denver business works with a local freelance support technician or maintains an in-house organization that know how to deal with common network issues, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the time or the experience to deal with unexpected network emergencies or especially complex integration projects.

Advantages of Progent's IT Support for Companies in Denver
Progent's online technical help services enable your Denver business to realize the benefits of timely, enterprise-grade network support without the cost of maintaining a full-time IT organization. Your network will derive added strategic worth by becoming increasingly reliable, efficient, and secure. Benefits to your company include:

  • Convenient virtual extension of your on-site support resources
    For most businesses in Denver and throughout Colorado, local computer support providers, whether consisting of independent consultants or an in-house maintenance staff, can resolve typical network issues. On the other hand, IT crises sometimes spring up when local resources are too busy or unavailable, and some problems may stem from technology that is beyond the scope of your usual support people. In these situations, Progent's online support professionals provide a convenient, quick, and budget-friendly way to supplement your regular help and to pass on useful information to improve your capability to deal with future problems locally.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller businesses commonly rely on individual freelance consultants. While freelance service people carry smaller overhead than larger consulting firms and can afford to charge lower rates, they are often overextended, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, ill, on vacation, or in training, the absence of fallback help may require your company to wait for assistance during an emergency. As your network expands, network unavailability and trouble with critical software are more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a dependable source of backup support expertise to insure your network is always available.

  • Build a Solid Foundation for Smooth Growth
    Companies typically start with an information architecture created on a shoestring budget. Without a scalable framework, slap-dash repairs can get thrown on top of an unstable foundation. When a network grows, stability and expandability problems can hinder the success of the business. Such badly built systems require proper assessment, intelligent long-term planning, and wide technical expertise to upgrade to a network infrastructure able to offer the stable foundation to meet vital business demands and ease downstream expansion.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller companies require advice and technical education to negotiate an ever more complex maze of product options available for promoting business success and enhancing efficiency. Businesses do not need a computer engineer who is trying to earn a commission on a specific vendor's technology. IT consulting and product sales can result in a situation where the recommended solution is built around a profitable technology instead of the true requirements of a client. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to match technical consulting with the best needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT experience, refined remote support tools, and understanding of corporate IT enable companies to escape the limitations of excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Full Line of Servers
    Progent offers world-class expertise for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration help, Windows Server 2008 R2 support, Windows 2003 upgrades, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 Server management, Exchange 2007 Server and Exchange 2003 Server upgrades, plus SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to bill for remote service and in-person visits per minute. As a result, you are invoiced just for received support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no startup charge and requires no retainer for services delivered during regular working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast repairs so you will not be tempted to permit less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their scope, Progent can focus on offering high-value skills where Progent faces little competition. Companies who utilize familiar independent consultants or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more robust, secure, and efficient.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 network tracking services powered by MS Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your information network from painful and costly service losses.
How Does My Business Begin Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.















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