Immediate Online Technical Support for Denver Computer Systems
Fast Phone Support for Denver NetworksFor organizations in Denver or anywhere in the state of Colorado, Progent provides online technical support for information systems based on any mix of Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft certified engineers have provided online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging networking problems, plus the services of CISSP and CISM-accredited security consultants to help with high-level security design and diagnostic issues.

Progent's remote support experts offer excellent leverage due to the fact that they possess the real-world background and are equipped with the sophisticated tools necessary to resolve most network problems quickly. This lowers direct costs because service calls use up fewer billable minutes. Online help also avoids the cost of dispatching a consultant to your office. Your company saves even more with incidental expenses by reducing or eliminating system outages and associated losses due to business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote technical support experience is especially helpful in environments that depend on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing policy for remote support is designed to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you are invoiced just for the services that you receive. Unlike typical online service companies, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing do away with situations where speedy. minor fixes somehow end up as large invoices. Progent's skill at dealing with technical issues efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a collection of optimized technologies and field-proven methodologies which permit the highest degree of efficiency for online engineering help and repair for computer networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's remote service group to communicate with your company's system without violating system security.

Progent's sophisticated customer support reporting application maintains extensive documentation describing the support that Progent's customers have received. Progent's authorized consultants have access to the details of support provided to each customer by any engineer. This database of problems and fixes is organized as a readily accessible support knowledge base that enables Progent's online support experts to share their experiences with the whole team to make sure that the value of Progent's support services improves over time. Progent's advanced certifications and formal partnerships with major industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit priority response from manufacturers' in-house product engineers with the result that Progent's online consulting specialists are able to determine the most efficient solutions promptly.

Remote technical support services available from Progent to companies in Denver and anywhere in the state of Colorado include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the world's top corporations. ProSight services cover all key facets of modern networking including email content filtering, security and compliance, backup/recovery, and network infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to provide web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire threat progression including protection, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of vital data, applications and VMs that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of critical assets that power your business network. When ProSight Systems Watch detects a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so all looming issues can be resolved before they can impact your network Find out more about ProSight Systems Watch server and desktop automated management services.

Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT programs. Billing charges for longer-term consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology allows clients to execute major projects economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for organizations who don't have the resources to build and maintain an in-house Call Center but who need fast access to an efficient Help Desk Call Center with professional phone assistance plus the expertise to escalate complex tasks to high-level consultants.

    Progentís Virtual Call Center is intended for bigger companies and acts as a transparent reinforcement of your current Call Center resources. Progent's Virtual Help Desk Call Center can act as a an escalation option for the toughest technical problems, or be available in overflow situations when your regular resources are too busy.

    Progent's Help Desk Call Center team of veteran network consultants offers your computer users in Denver or anywhere in the state of Colorado quick assistance from an efficient network service resource with substantial background offering telephone-based consulting and remote repair service for IT systems based on Windows, Cisco, Apple Mac, or UNIX/Linux technology. Progent's mission is to give the Call Center the reputation as a key driver of business performance, and Progent's intent is to resolve rather than just record technical problems.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting Team can supply online advanced engineering expertise and education in key business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Excel. To learn additional information concerning Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Denver, or anywhere in the state of Colorado, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your business so that your IT support is proactive and automated. By spotting potential issues before they cause network outages, system monitoring can ward off stressful and expensive service failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft Windows environments, or environments based on a mix of operating systems.
How Your Denver Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency online help with Microsoft, Mac OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Denver or anywhere in the state of Colorado, Progent's phone-based network support specialists are ready to deliver professional and economical IT support the moment your organization requires it. More than 15 years of offering online repair services has led to Microsoft Gold certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access technology to repair IT problems rapidly while avoiding the cost and lost productivity that comes with on-site service visits.

Even if your Denver company relies on a regular independent consultant or maintains an in-house IT staff that know how to handle ordinary network issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote extension of your on-site resources for situations when your regular IT support personnel either don't have the availability or the experience to address unexpected network crises or particularly complex integration problems.

Features of Progent's Remote Computer Support for Denver
Progent's phone help, Internet-based repair, network security expertise, and network management services offer offices in Denver or anywhere in the state of Colorado the greatest leverage for your support investment. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk outsourcing support and network management, Progent's professionals can deliver your office enterprise-level network support while allowing you to eliminate the cost and hassle of maintaining a large internal IT organization. Highlights of Progent's online help program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, depth of technical background, fine tuned remote support tools, and understanding of enterprise networking enable businesses to avoid the limitations associated with excessive reliance on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of real-world professional experience, at the forefront of network service, performing a wide variety of IT projects for an extensive array of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This ensures that you get not only world-class IT help, but also a consultant with field-tested methods for applying technical knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site visits by the minute. Consequently, you are charged just for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services provided during regular business hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for quick repairs so you won't be forced to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent has few competitors. Businesses who utilize trusted independent consultants or who maintain internal IT staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, protected, and productive.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 system tracking services based on MS Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering possible problems before they result in lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
How Does My Business Start Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.















© 2002- 2018 Progent Corporation. All rights reserved.