Even if your Denver office relies on a regular freelance consultant or maintains a full time IT staff that know how to deal with the majority of network problems, Progent’s Microsoft certified consultants provide an easy and transparent virtual extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to address sudden network crises or particularly complicated integration projects.

Details of Progent's Remote Network Support for Denver
Progent's phone support, remote troubleshooting, system security expertise, and network management services offer small companies in Denver or anywhere in the state of Colorado unparalleled leverage for your support investment. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk Call Center support and system management, Progent's experts can deliver your small business world class IT support while permitting you to avoid the cost and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's online help services include:

• Fast Telephone Contact with Microsoft Qualified Support Specialists
  Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to small businesses in Denver and is also ideal for networks in more remote regions of Colorado that lack consultants with proven experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Gold Certified Partner support company, Progent has the use of a broad selection of Microsoft support utilities, service databases, and continuing education.

• Per Minute Billing to Minimize Costs
  Progent provides remote help on a by-the-minute basis, so you are charged only for the support you use. Progent asks for no minimum charge for online service and imposes no monthly retainer. This keeps you from paying big bills for quick repairs.

• Access to Cisco Certified Network Architecture Experts
  As a Registered Partner for Cisco Systems, Progent offers the services of on-staff specialists who have experience in designing, deploying, and supporting networking solutions based on Cisco products. Progent can offer a CCIE or CCNP to help you build high-speed, high-availability, and secure infrastructure for fixed and mobile networking.

• Application Specialists Consulting
  Progent's basic consulting services consist of system integration, Microsoft Exchange Server consulting, network security design, and Help Desk outsourcing services. Progent's Application Experts Team can provide world-class consulting support in specific application areas. Help offered by the Application Experts staff includes:
  • Microsoft Dynamics Great Plains Support and Customization
  • Microsoft Dynamics Customer Relationship Management Help
  • Microsoft Project Training
  • MS Office Excel Consulting
  • MS Word Expertise
  • Crystal Reports, Microsoft Access, and FRx Programming
  • UNIX, Linux and Solaris Integration
  • Apple Mac Consulting
  By offering a convenient one-stop resource for IT generalists and application experts, Progent can tailor timely, cost-effective, and thorough IT solutions that match the unique requirements of your business.

• State of the Art Online Access Software
  Protected online connectivity allows Progent's service professionals to observe precisely what your customers see. This makes it possible to produce fast fixes to issues that could otherwise require a costly onsite visit. Sophisticated remote access tools and expert engineers combine to allow Progent to repair most network problems quickly and affordably. Progent is an industry leader in offsite troubleshooting and remote network analysis.

• Compatibility with Popular VPN Gateways
  Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.

• Round-the-Clock Service for Maximum System Uptime
  For small offices with line-of-business applications, Progent can provide round-the-clock remote support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce maximum network uptime.

• Help Desk Call Center
  Progent's Help Desk support services are intended especially for budget-constrained small businesses whose clients require instant recourse to a Help Desk Call Center with expert telephone support and complete escalation ability.

Benefits of Progent's Network Help for Small Businesses in Denver
Progent's remote network troubleshooting services allow your City# small business to enjoy the benefits of timely, enterprise-class network support without the cost of managing a full-time IT organization. Your information system will acquire added business worth by being more available, productive, and secure. Benefits to your company include:

• Convenient remote extension of your on-site IT resources
  For most small companies in Denver or anywhere in Colorado, nearby computer support providers, whether consisting of independent consultants or an internal IT staff, can deal with typical network issues. However, serious problems can strike when your regular support personnel are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your local support people. In these instances, Progent's on-call support experts provide a convenient, fast, and budget-friendly solution to augment your local help and to convey useful information to increase your ability to resolve downstream issues in-house.

• Reduced Dependence on Freelance Consultants
  For IT maintenance, small offices commonly depend on independent freelance consultants. Although freelance service people carry less internal costs than larger support companies and can often charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in training, the lack of reserve help may require your company to wait for help during an emergency. As your company grows, system unavailability and trouble with critical software become more costly. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers an on-call source of backup support experts to insure your network remains up and running.

• Build a Scalable Basis for Smooth Growth
  Small businesses typically begin with an IT architecture created on a shoestring budget. Without a strong infrastructure, slap-dash repairs can get thrown onto a shaky foundation. When a network grows, reliability and expandability problems can hinder the success of the business. Such poorly built environments require careful assessment, intelligent long-term planning, and extensive IT expertise to evolve to a network architecture able to provide the stable foundation to meet critical business demands and facilitate future growth.

• Interact with Solution Providers Rather Than Product Sellers
  Small organizations need guidance and technical training to navigate through an increasingly complex array of product alternatives capable of accelerating business success and enhancing productivity. These companies hardly need a network engineer who is attempting to earn a commission on a certain vendor's technology. Network support and product selling can result in a situation where the proposed solution is built around a profitable product instead of the genuine requirements of a client. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to match technical expertise with the best interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner support firm and Progent's head count, breadth of IT knowledge, refined support software, and understanding of enterprise networking allow small businesses to escape the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over=stretched internal resources.

Progent stands out by providing:

• Certified Knowledge of Microsoft's Entire Family of Servers
  Progent offers world-class support for Microsoft’s popular server platforms with services that include Microsoft Windows Server 2003 help, Windows Server 2000 upgrades, Microsoft Windows NT Server migration, Exchange 2003 Server support, Exchange Server 5.5 and Microsoft Exchange 2000 Server moves, and SQL Server 2005 help.

• Best Practices
  Progent’s team of Microsoft and Cisco certified experts average longer than a decade of hands-on industry background, at the forefront of network support, executing a wide range of technical projects for a large array of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support staff. This ensures that you get not only world-class IT skills, but also a support engineer with proven approaches for using technical knowledge to solve actual IT problems efficiently.

• Value Pricing
  Progent's pricing policy is to charge for phone service and on-site visits by the minute. Consequently, you pay just for received support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in regions where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no startup charge and requires no retainer. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's small granularity avoids big bills for fast fixes so you won't be forced to allow minor problems to fester.

• Full Documentation of IT Services
  Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or small service firms who provide scant documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation transmitted by each consultant to every customer. The discipline of documenting and archiving support activity results in more efficient support and eliminates a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent has little competition. Businesses who utilize trusted independent consultants or who employ in-house IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.

• Automated Server Monitoring with Microsoft Operations Manager
  Progent is one of the few consulting companies to provide 24x7 remote tracking services based on Microsoft Operations Manager. This package allows your computer support to be proactive rather than reactive. By revealing possible problems before they result in lost productivity, system monitoring can keep your information network from painful and expensive availability losses.

How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for IT support, go to Immediate Emergency Support.