Fast Remote Support for Denver UNIX, Linux, or Sun Solaris NetworksFor small businesses in Denver or anywhere in Colorado, Progent offers technical support for computer systems based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and disaster recovery preparedness.

Progent's online support services represent excellent leverage due to the fact that they are equipped with the real-world background and the sophisticated tools to resolve the majority of network issues rapidly. This lowers immediate expenses because service calls take up a smaller number of chargeable minutes. Online support also avoids the cost of sending a consultant to your office. Your organization saves additionally with incidental costs by reducing or avoiding system outages and associated costs due to business discontinuity, upset clients, idle workers, and de-focused executives.

Progent's billing policy for online help is structured to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are billed exclusively for the support that you receive. Unlike many remote service firms, Progent asks for no service activation fee or minimum payments. Progent's per-minute granularity and simple model for billing prevent scenarios where quick repairs manage to end up as major tabs. Progent's penchant for handling problems quickly results in your company conserving money.

Progent's Online Service Tools
Through years of experience, Progent has refined an arsenal of customized tools and proven methodologies which promote the highest level of effectiveness for online technical support and repair for small and midsize business IT systems. Progent provides secure VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology permits the experts of Progent's remote service group to access your system without breaching network security.

Progent's advanced service database application includes detailed documentation for all support that Progent's customers have been provided. Progent's team engineers have access to the specifics of services delivered to each client by any Progent consultant. This archive of trouble tickets and resolutions is structured as an easily retrievable internal knowledge base that permits Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's advanced accreditations and formal relationships with key industry leaders including Cisco and Microsoft permit access to additional extensive support databases and permit priority access to manufacturers' internal engineering staff so Progent's remote service specialists are able to come up with the most efficient solutions quickly.

Initiate Remote UNIX, Linux, Solaris, or Mac OS X Network Assistance from Progent
To get started with Progent's phone services in Denver or anywhere in Colorado or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network help, go to Immediate Emergency Support.

Remote Support Services Offered Progent
Progent's remote network support experts possess credentials in a comprehensive array of disciplines. This breadth of technical skills allows Progent's engineers to address virtually any crisis likely to take place in a small or midsize business information system. Certificates held by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Associate.

To support businesses with mixed-platform environments, Progent also offers the services of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online support services Offered by Progent to small businesses in Denver and anywhere in the state of Colorado include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X phone-based consulting services address a broad spectrum of computer technology including network architecture, email solutions, network and process security, UNIX and Windows integration, virtual server products for server consolidation and simplified administration, and migration from legacy applications to current Windows or Linux-based environments. Progent's group-based methodology for solving technical issues enables fast escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This accelerates repair of critical problems, reduces network downtime, and lowers service costs.

    Progent's UNIX/Linux consultants can offer urgent remote assistance for analyzing anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:

    Important Linux variants for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco Infrastructure Engineers for Denver, ColoradoThe Cisco Certified Internetwork Expert certification is the top recognition for network consultants, and certifies an individual's networking skills at the expert level. CCIEs know how to handle the most stubborn challenges associated with network infrastructure planning, integration, management, security, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS network administration utilities and developing workarounds or identifying program updates. CCIEs provide excellent value since their broad experience permits them to solve even the most complex problems rapidly. In typical cases, less seasoned consultants can wrestle for hours or days with the same problems that a Cisco CCIE can fix in minutes. Few consulting providers make CCIEs accessible to help small and mid-size businesses. Progent offers quick phone access to a Cisco CCIE so your company can receive timely assistance for severe network infrastructure issues that are impacting business efficiency but are beyond the scope of your ordinary IT support resources. Progent's CCIE consultants can connect to your environment using advanced remote troubleshooting technology to provide quick, safe, and economical analysis and remediation. Progent's CCIEs offer expertise in the complete line of Cisco's top-selling selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network products.

  • Authorized Microsoft Windows Expertise
    Windows Support for Denver, ColoradoProgent's Microsoft-certified remote service engineers can provide computer troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your organization the expertise of consulting professionals who can help your company with a wide variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2016 Server migration, Exchange 2013 consulting, Exchange Server 2010 maintenance, SharePoint Server development, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online training, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a broad array of remote desktop support including Microsoft Windows 7 migration support, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and automating workstation deployment.

  • CISM and CISSP Qualified System Security Engineers
    CISSP Certified Network Security Professionals for Denver, ColoradoProgent's qualified CISSP and ISSAP security engineers offer a range of security services to improve the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against assaults or assist your business to clean up quickly following a damaging breach. Security support services offered by Progent cover thorough network security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recovery from malicious assaults; configuring firewalls; designing secure techniques for off-site and mobile connectivity; protecting your email system against viruses, spam and DHA attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online consulting to help companies of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises resources along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Additional Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small businesses frequently request. Billing charges for longer-term consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology enables clients to complete major initiatives within budget and on time. Progent's project-based remote consulting services include:
  • Call Center Expertise
    Progent's Help Desk programs for small and midsize companies with networks based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are designed for smaller businesses who lack the resources to support an in-house Call Center but who want fast response from an effective Help Desk with proficient phone support as well as the technical depth to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Call Center is designed for bigger businesses and serves as a seamless addition to your existing Help Desk team. Progent's Virtual Help Desk Call Center can serve as an escalation alternative to resolve the most difficult computer system issues, or be available in hectic circumstances when your other resources are swamped.

    Progent's Help Desk consulting services can assist you in building an effective new Help Desk Call Center or enhancing your current one, evaluating or modifying Help Desk Call Center application software to address the unique demands of your business, or providing temporary phone support staff to work with your internal Help Desk team to handle demanding events such as software migrations, mass upgrades, or installing brand new business software.

    Progent's Help Desk team of experienced information technology consultants provides your workers in Denver or anywhere in the state of Colorado rapid contact with an efficient support group with years of experience offering phone help and online troubleshooting for networks powered by UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products. Progent's mission is to give the Call Center perception as a major enabler of business efficiency, and Progent's policy is to resolve instead of just annotate network problems.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts Team offers online and in-depth engineering support and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Word, and MS Excel. To learn more information about Progent's expertise, custom programming, and training services for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, refer to Progent's Business Application Experts Team.

    Progent's Apple Mac consultants can promote the artistic aspect of Mac environments by providing remote consulting services and education in imaging, sound, and motion video. Progent's consultants can provide help in a variety of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common projects such as scanning or digitizing audio or video or setting up an audio/video production studio.

    Online Network and Server Monitoring Support
    Progent offers companies in Denver, or anywhere in the state of Colorado, online network and server monitoring services powered by Microsoft System Center Operations Manager network monitoring, adapted by Progent for your environment so that your computer support is proactive and automated. By spotting looming trouble spots before they evolve into downtime, system monitoring can avoid inconvenient and expensive service crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac systems, Microsoft environments, or systems based on a mix of OS platforms.

How Your Denver Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online expertise with UNIX/Linux, Solaris, or Mac OS X computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.

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