UNIX and Linux Online Technical Support for Denver Small Office Computer Networks
For small and midsize companies located in Denver or anywhere in the state of Colorado, Progent provides round-the-clock remote help for networks powered by UNIX or Linux or for environments that include a combination of UNIX and Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. In addition, Progent can furnish the consultation Cisco CCIE engineers for complex connectivity issues, as well as the assistance of CISSP and CISM-accredited security consultants to help with advanced security architecture and diagnostic issues.
Progent's remote technical support engineers represent exceptional leverage due to the fact that they have the real-world experience and the advanced technology to resolve the majority of network issues quickly. This reduces immediate costs because service calls require fewer billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your company saves even more in indirect costs by reducing or avoiding system downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives.
Progent's billing policy for remote help is designed to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed just for the support that you actually get. In contrast to typical remote support companies, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing prevent scenarios where quick repairs manage to end up as big bills. Progent's skill at handling technical issues quickly results in your business conserving money.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined a collection of customized tools and field-proven processes which permit the maximum degree of effectiveness for remote help and troubleshooting for small business IT systems. Progent offers safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco Systems, Netscreen and Watchguard. Protected VPN technology enables the engineers of Progent's Technical Response Center to communicate with your network without breaching system security.
Progent's sophisticated service reporting system includes detailed histories for all service that Progent's clients have received. Progent's team consultants have the benefit of the details of assistance rendered to every customer by every consultant. This archive of problems and resolutions is structured as a readily searchable internal knowledge base that enables Progent's remote support experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and close relationships with key vendors including Cisco Systems and Microsoft permit access to other extensive support databases as well as to vendors' internal product engineers so Progent's remote service specialists are able to determine the best solutions in the least time.
Get Online UNIX/Linux, Sun Solaris, or Mac OS X Technical Support. Assistance from Progent
To initiate Progent's phone services in Denver or anywhere in Colorado or to learn more about Progent's phone support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have a critical requirement for network support, go to Immediate Urgent Support.
Online Technical Support. Network Support Services Available from Progent
Progent's remote technical support experts possess advanced credentials in a comprehensive array of disciplines. This broad range of IT skills permits Progent's consultants to address practically any problem likely to crop up in a small business network. Certificates awarded to Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Associate.
Online services Offered by Progent to clients in Denver and anywhere in the state of Colorado include:
UNIX/Linux, Sun Solaris, and Mac OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Mac OS X online consulting services address a broad spectrum of computer technology such as network infrastructure, email solutions, network and operational security, UNIX and Windows integration, VMware technologies for server economization and easy administration, and transitioning from older applications to Microsoft Windows or Linux environments. Progent's group-oriented methodology for solving technical problems promotes quick escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance diagnosing problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Talk to a Cisco CCIE for Complex Network Troubleshooting The Cisco CCIE certification is the highest recognition for network infrastructure engineers, and certifies a person's networking knowledge at the expert level. Cisco qualified CCIEs can handle even the most complex challenges associated with network infrastructure design, integration, administration, protection, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating problems with IOS network management tools and developing alternate approaches or locating software updates. Cisco CCIEs are an exceptional cost-effectiveness since their depth of experience enables them to resolve even the most difficult problems rapidly. In common cases, less experienced engineers can wrestle for many hours or days with identical problems that a Cisco CCIE can resolve in minutes.
Few consulting providers make Cisco CCIEs accessible to help small and mid-size companies. Progent offers fast phone access to a Cisco-qualified CCIE so you can receive immediate support for serious network issues that are hurting worker efficiency but are outside the scope of your regular computer maintenance providers. Progent's Cisco CCIE consultants can interface to your environment via the latest on-line support tools in order to perform fast, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs have expertise in the entire range of Cisco's top-selling selection of infrastructure products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points and bridges, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network products.
Authorized Windows Expertise Progent's Microsoft-certified online support engineers can provide network problem solving and IT help for all Microsoft server and application technology. Progent is a Microsoft Gold Certified Partner network support firm and can provide your business the expertise of support professionals who can assist to configure, maintain and administer the extensive suite of Microsoft Servers including Microsoft Windows 2003 Server, Microsoft SQL Server 2005, ISA Server, Microsoft BizTalk Server, Commerce Server, Microsoft Content Management Server, Small Business Server, Exchange Server, Application Center, SharePoint Services, Virtual Server, and Microsoft Operations Manager 2007 and MOM 2005.
CISSP and ISSAP Qualified Network Security Consultants Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a range of security solutions that can strengthen the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against assaults or assist you to clean up rapidly after a serious penetration. Security consulting services available from Progent cover thorough network security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recuperation from malicious assaults; installing firewalls; establishing safe architectures for remote and mobile access; guarding your messaging system from viruses, spam, and directory harvest attacks; and establishing 24x7 proactive monitoring.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs that small companies often request. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology enables clients to execute major initiatives within budget and on time. Progent's project-based online engineering solutions include:
Help Desk Call Center Support
Progent's Call Center support alternatives for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, Apple Mac, Cisco Systems, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are designed for small organizations who don't have the resources to build and maintain an in-house Help Desk Call Center but who need fast communication with a dependable Help Desk Call Center with professional phone assistance as well as the technical depth to escalate complex tasks to advanced consultants.
Progent’s Virtual Help Desk is designed for larger businesses and acts as a seamless supplement to your established Help Desk team. Progent's Virtual Help Desk can act as a an escalation resource to resolve the toughest technical challenges, or be ready in those situations when your other resources are too busy.
Progent's Help Desk Call Center consulting services can aid you in building an efficient new Help Desk Call Center or enhancing your established one, evaluating or enhancing Help Desk software products to handle the unique requirements of your business, or providing occasional online staff to supplement your existing Help Desk team to handle high-demand situations like software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk staff of seasoned network professionals gives your workers in Denver or anywhere in the state of Colorado immediate communication with a large support group with years of experience providing telephone-based help and remote troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco Systems, or Microsoft products. Progent's focus is to give the Help Desk perception as a major contributor to company efficiency, and Progent's intent is to solve instead of simply track network issues.
Business Applications Services: Education, Programming, and Integration
Progent's Applications Consulting staff can supply remote professional consulting support and training in special business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for Microsoft applications such as Microsoft CRM, Microsoft Project, Word, and Excel. To learn more about Progent's consulting, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac professionals can nurture the imaginative facets of Apple Mac computing by delivering remote help support and education in graphics, audio, and motion video. Progent's consultants offer help in a large selection of Macintosh applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with special jobs like capturing or digitizing audio or video or putting together an audio/video production studio.
Online Network and Server Monitoring Services
Progent offers companies in Denver, or anywhere in the state of Colorado, remote computer system monitoring support powered by MS Operations Manage (MOM), customized by Progent to accommodate your business so that your computer maintenance is proactive and automated. By detecting emerging trouble spots before they evolve into network outages, remote monitoring can avoid disruptive and costly information system breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple Mac environments, Microsoft environments, or networks that support multiple operating systems.
How Your Denver Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online support with UNIX, Linux, Solaris, or Apple Mac computer systems, go to Progent's Urgent Online Help, phone 1-800-993-9400, or send email to information@progent.com.
The Certified Information Systems Auditor credential is an important qualification that signifies expertise in network security audit and control. Accredited by ANSI, the CISA credential has consultants pass a comprehensive examination administered by the ISACA professional group. Progent offers the expertise of a CISA-certified security professional able to help companies in the areas of IS audit services, information technology governance, network assets and infrastructure lifecycle, IT service delivery, safeguarding of data assets, and disaster recovery planning.
Progent is among the most qualified information technology support companies in Northern California for integrating email and messaging systems based on Microsoft Exchange 2000. Progent specializes in helping small businesses derive the full advantages of Exchange 2000 for typical situations including upgrading from Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 administration.
Progent's CISM-certified security staff can show you how to protect your Apple Mac network through expert support offerings such as performing security tests, recovery from virus and worm attacks, configuring firewalls, integrating secure off-site and mobile access, installing automated programs for protection against viruses, spam, and directory harvest attacks, and developing a company-wide security strategy adapted for the specific objectives of your business information system.
Progent's E-Mail Guard is built on Postini's managed services, which utilize proprietary pass-through technology rather than the store-and-forward method for blocking spamming, email-borne viruses, Directory Harvesting Attacks, and DoA threats. Under Postini's system, email bound for your e-mail server is evaluated in real-time through Postini's secure data center. Postini’s Connection Manager utilizes intelligent rules analysis to detect behavior profiles common to Directory Harvest Attacks and instantly rejects Directory Harvest Attack messages. Postini's Content Filter then separates spam and viruses from acceptable messages using a memory-resident process that takes only milliseconds.
Progent’s Microsoft certified consultants can offer small and mid-sized businesses expert Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis platform that enables the speedy creation of enterprise-class business applications that offer your business a competitive advantage. SQL Server provides core support for XML and can query over the Internet and beyond the corporate firewall. In addition to offering expertise, maintenance and problem solving services, Progent’s SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your IT system. Progent can also help you migrate from earlier editions of Microsoft SQL Server to SQL Server 2005.
Progent's Data Center consultants can help you find high availability data centers that meet the particular needs of your business. High availability collocation sites are particularly attractive to small businesses due to of their low cost and convenience compared to taking a do-it-yourself approach. Attempting to build an on-site data center with even a basic level of fault tolerance is too expensive for most small businesses. Progent can help you get all the advantages of non-stop data centers and fault tolerant colo sites by providing a complete range of consulting and support services.
Cisco's Unified Wireless Network infrastructure delivers affordable wireless networks for productive mobility. Cisco's solution supports the same degree of protection, scalability, and manageability for wireless LANs that businesses demand in their tethered infrastructure. This involves built-in enterprise-class protection that detects, prevents, and self-corrects in response to familiar and new security threats. It incorporates integrated mobility services such as voice services, location services, visitor connectivity, and enhanced protection. Cisco technology has the versatility and expandability to meet the requirements of networks of any size, from small businesses to large-scale enterprises, for WLAN campus environments or branch offices. The Cisco Unified Wireless Network enables organizations to exploit the RF infrastructure to optimize operations and increase productivity through mobility. Cisco's wireless solutions lower across-the-board IT expenses and streamlines network deployment, operations, and administration. Wireless products that Progent supports include the Cisco Aironet 1240AG Series access points, Cisco Aironet 1500 Series mesh access points, Cisco Aironet 1400 Series wireless bridges, Cisco's WLCM-E Routers, and Cisco's 4400 Series Wireless Network Controller.
For businesses with Apple Macintosh users in Northern California, Progent can provide onsite education designed for people who want to expand their knowledge of the OS X platform, Apple Mac hardware, or Macintosh office applications including Word, Excel, and Entourage.
Progent's Microsoft-certified consultants offer computer help and technology consulting services for Microsoft .NET Servers and programs and for Windows Server 2003. Progent’s consulting professionals can show you how to design, integrate, maintain and manage the entire suite of Windows .NET Servers including Microsoft Windows 2000 Server, Microsoft SQL Server 2005, ISA Server, Microsoft BizTalk Server, Microsoft Commerce Server, Microsoft Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Microsoft Application Center, SharePoint Server, SharePoint Services, Microsoft Virtual Server 2005, Project Server, and Operations Manager 2007 and 2005.
For small and midsize companies located in Denver or anywhere in the state of Colorado, Progent provides round-the-clock remote help for networks powered by UNIX or Linux or for environments that include a combination of UNIX and Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. In addition, Progent can furnish the consultation Cisco CCIE engineers for complex connectivity issues, as well as the assistance of CISSP and CISM-accredited security consultants to help with advanced security architecture and diagnostic issues.
The Cisco CCIE certification is the highest recognition for network infrastructure engineers, and certifies a person's networking knowledge at the expert level. Cisco qualified CCIEs can handle even the most complex challenges associated with network infrastructure design, integration, administration, protection, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating problems with IOS network management tools and developing alternate approaches or locating software updates. Cisco CCIEs are an exceptional cost-effectiveness since their depth of experience enables them to resolve even the most difficult problems rapidly. In common cases, less experienced engineers can wrestle for many hours or days with identical problems that a Cisco CCIE can resolve in minutes.
Progent's Microsoft-certified online support engineers can provide network problem solving and IT help for all Microsoft server and application technology. Progent is a 
Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a range of security solutions that can strengthen the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against assaults or assist you to clean up rapidly after a serious penetration. Security consulting services available from Progent cover thorough network security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recuperation from malicious assaults; installing firewalls; establishing safe architectures for remote and mobile access; guarding your messaging system from viruses, spam, and directory harvest attacks; and establishing 24x7 proactive monitoring.
