Urgent Phone Technical Support for Denver UNIX, Linux, or Sun Solaris NetworksFor small and midsize companies in Denver or anywhere in Colorado, Progent offers support for networks based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the services of CISA and CISM-certified security engineers to help with high-level security architecture and disaster recovery planning.

Progent's online support engineers offer exceptional leverage because they have the real-world background and the sophisticated tools to resolve most information system problems rapidly. Efficient support reduces immediate expenses because solutions take up a smaller number of chargeable minutes. Online support also avoids the cost of dispatching an engineer to your office. Your company benefits additionally in incidental costs by minimizing or eliminating network outages and related losses stemming from business disruption, disgruntled clients, idle employees, and de-focused management.

Progent's pricing model for remote help is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the support that you actually get. In contrast to many remote support companies, Progent requires no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing do away with situations where fast solutions somehow end up as substantial bills. Progent's skill at handling problems quickly results in your business spending less cash.

Progent's Online Technical Support Technologies
Over time, Progent has refined an array of optimized technologies and field-proven processes that allow the maximum degree of efficiency for remote technical support and repair for small and midsize company computer systems. Progent provides secure VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access enables the experts of Progent's online support team to connect to your environment remotely without breaching system security.

Progent's proprietary technical support reporting application includes detailed histories for all service that Progent's customers have been provided. Progent's staff consultants have access to the specifics of services delivered to each Progent client by every consultant. This archive of trouble tickets and fixes is organized as a quickly exploitable internal database that allows Progent's online technical experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft permit access to other massive technical databases and permit quick response from manufacturers' in-house engineering staff so Progent's online service experts can arrive at the most efficient solutions quickly.

Initiate Online UNIX/Linux, Solaris, or Apple Mac OS X Computer Assistance from Progent
To get started with Progent's remote support in Denver or anywhere in Colorado or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network help, visit Immediate Urgent Support.

Phone-based Technical Services Available from Progent
Progent's online technical support experts offer credentials in a comprehensive set of products and technologies. This wide range of IT skills permits Progent's engineers to manage virtually any emergency that may take place in a small or midsize business information system. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To support businesses with multi-platform networks, Progent also offers the support of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional engineers.

Remote support Offered by Progent to clients in Denver and throughout the state of Colorado include:

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Mac OS X remote support services cover a broad range of information technology including network architecture, email systems, network and process security, UNIX/Linux and Windows coexistence, VMware technologies for server economization and easy management, and migration from legacy applications to the latest Microsoft Windows or Linux-based environments. Progent's team-based methodology for solving network problems enables quick escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers service expense.

    Progent's UNIX and Linux consultants can provide emergency remote assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:

    Important Linux platforms for which Progent offers expertise include:

  • Talk to a Cisco CCIE for Complex Network Troubleshooting
    Cisco Infrastructure Engineers for Denver, ColoradoThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking engineers, and validates a person's technical knowledge at the master level. CCIEs know how to deal with the most stubborn challenges associated with network design, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration tools and coming up with alternate approaches or identifying program updates. Cisco CCIEs represent an excellent value since their deep expertise permits them to find solutions for even the most difficult problems quickly. In common instances, less experienced engineers can wrestle for many hours or days with identical tasks that a Cisco CCIE can fix in a few minutes. Few service providers make CCIEs available to help small and medium sized companies. Progent offers quick phone contact with a CCIE so your company can receive urgent help for serious network infrastructure issues that are impacting worker efficiency but are not within the comfort zone of your ordinary computer support resources. Progent's Cisco-qualified CCIE consultants can connect to your computer system by means of sophisticated remote troubleshooting tools to provide efficient, safe, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's market leading selection of infrastructure appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.

  • Authorized Microsoft Windows Experts
    Windows Expertise for Denver, ColoradoProgent's Microsoft-qualified online service engineers can provide computer problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can provide your company the assistance of consulting engineers who can help you with a wide range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 management, SharePoint 2013 design, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server training, SBS Server support, and Windows Essentials cloud integration.

    Progent also can deliver a broad range of online PC desktop consulting and support services including Windows 7 integration, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISSP and ISSAP Qualified Network Security Engineers
    CISSP Qualified System Security Engineers for Denver, ColoradoProgent's certified CISM and CISSP security consultants can provide a range of security solutions that can improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or help your company to clean up quickly after a serious breach. Security services offered by Progent include: comprehensive security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; fast cleanup after virus and worm attacks; installing firewalls; establishing secure mechanisms for off-site and mobile communication; securing your messaging infrastructure against spam and directory harvest attacks; and managing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote consulting to help companies of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that utilize local IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small businesses frequently request. Billing charges for ongoing consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of computer technology enables clients to execute critical projects economically and on time. Progent's special online consulting services include:
  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for small businesses with networks based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are ideal for smaller businesses who lack the money or time to build and maintain an internal Help Desk Call Center but who want quick response from a dependable Help Desk with proficient telephone assistance plus the available expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and operates as a seamless addition to your established Helpdesk organization. Progent's Virtual Help Desk Call Center can operate as an escalation alternative to handle the most difficult technical issues, or be available in those circumstances when your regular service providers are overwhelmed.

    Progent's Help Desk Call Center consulting services can guide you in building an efficient new Help Desk Call Center or revamping your current organization, identifying or modifying Call Center software to handle the particular requirements of your corporation, or adding occasional online staff to work with your in-house Help Desk team during unusually busy situations like software transitions, mass updates, or rolling out brand new applications.

    Progent's Call Center staff of veteran network experts provides your workers in Denver or anywhere in the state of Colorado instant communication with an efficient technical support resource with substantial experience delivering telephone-based support and remote diagnostics for computer environments powered by UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center the reputation as a major enabler of company productivity, and Progent's policy is to solve instead of merely record technical issues.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group can supply online and in-depth consulting support and education in key application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for popular Microsoft business applications including CRM, Microsoft Office Project, MS Word, and MS Office Excel. For additional information on Progent's expertise, custom development, and education services for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Apple Mac consultants can promote the imaginative components of Mac systems by providing remote help services and education in imaging, sound, and video. Progent's consultants can provide help in a variety of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common projects like capturing or digitizing audio/video or building an audio/video production studio.

    Remote Network Monitoring Support
    Progent offers businesses in Denver, or anywhere in the state of Colorado, online computer system monitoring support centered around MS Operations Manager 2007, enhanced by Progent to fit your environment so that your network support is proactive rather than reactive. By detecting emerging problems before they expand into full-scale emergencies, proactive monitoring can minimize disruptive and expensive service failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Mac OS X networks, Windows systems, or networks powered by a variety of operating systems.

How Your Denver Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based assistance with UNIX/Linux, Sun Solaris, or Apple Mac environments, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.

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