Fast Phone Help for Denver UNIX, Linux, or Solaris SystemsFor small and midsize companies in Denver or anywhere in the state of Colorado, Progent offers help for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote support to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for complex infrastructure problems, as well as the assistance of CISA and CISSP-accredited security engineers to help with advanced security design and disaster recovery preparedness.

Progent's remote technical support services offer exceptional leverage due to the fact that they have the practical experience and the advanced tools to solve most information system issues rapidly. Efficient support lowers immediate expenses since solutions take up fewer billable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your company benefits even more in indirect expenses by reducing or eliminating system downtime and associated losses stemming from business discontinuity, upset clients, unproductive workers, and de-focused management.

Progent's billing policy for remote help is structured to get the most out of your IT service investment. Progent bills per minute for phone consulting, so you owe just for the support that you receive. Unlike typical remote support organizations, Progent requires no service activation charge or minimum payments. Progent's per-minute granularity and simple model for billing eliminate scenarios where quick repairs manage to turn into major bills. Progent's skill at handling problems quickly results in your company saving cash.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined a set of customized tools and field-proven processes which allow the maximum level of efficiency for online help and repair for small and midsize business computer networks. Progent provides safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity allows the consultants of Progent's remote service group to communicate with your company's system remotely without breaching system security.

Progent's advanced service database system maintains detailed histories describing all service that Progent's clients have received. Progent's authorized service personnel have access to the specifics of all help delivered to each Progent customer by any engineer. This database of problems and fixes is stored as a quickly exploitable support database that enables Progent's remote support professionals to share their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's high-level accreditations and close relationships with major vendors such as Cisco and Microsoft permit access to other massive support knowledge bases and allow fast response from vendors' in-house product engineers so Progent's online service experts can arrive at optimal solutions quickly.

Start Receiving Remote UNIX/Linux, Solaris, or Mac OS X Network Support from Progent
To get started with Progent's phone services in Denver or anywhere in Colorado or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Emergency Support.

Remote Network Support Services Offered Progent
Progent's remote technical service engineers have credentials in an extensive array of technologies. This wide range of technical skills permits Progent's engineers to address practically any problem likely to crop up in a small company network. Credentials held by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Associate.

To provide assistance to customers with multi-platform environments, Progent also provides the support of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) engineers.

Online technical support services Offered by Progent to customers in Denver and throughout the state of Colorado include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X remote consulting services address a wide range of information technology including system infrastructure, email systems, system and operational security, UNIX/Linux and Windows coexistence, virtual server products for server hardware economization and easy administration, and migration from older applications to the latest Windows or Linux-based environments. Progent's group-based methodology for solving technical issues promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and cuts support expense.

    Progent's UNIX and Linux support engineers can provide emergency online assistance for analyzing problems within UNIX/Linux systems powered by popular variants of UNIX including:

    Important Linux platforms for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco CCIE Consultants for Denver, ColoradoThe Cisco CCIE certification is the top recognition for network engineers, and indicates an individual's networking knowledge at the master level. Cisco qualified CCIEs can resolve even the most complex issues surrounding network infrastructure design, installation, maintenance, security, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management utilities and developing alternate approaches or identifying program patches. CCIEs offer exceptional cost-effectiveness because their depth of expertise allows them to solve even the most complex problems rapidly. In many instances, less qualified service providers can struggle for many hours or even days with the same tasks that a CCIE can dispose of in minutes. Few service organizations make CCIEs accessible to support small and mid-size companies. Progent can provide fast phone contact with a Cisco authorized CCIE so you can receive timely support for serious network issues that are hurting business efficiency but are beyond the comfort zone of your local IT support personnel. Progent's CCIE engineers can communicate with your network via sophisticated on-line support tools in order to provide quick, safe, and economical analysis and remediation. Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of connectivity devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.

  • Authorized MS Windows Experts
    MS Windows Expertise for Denver, ColoradoProgent's Microsoft-qualified remote service professionals offer computer system troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your business the assistance of support professionals who can assist you with a wide variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint 2013 development, Skype for Business migration support, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Server Online training, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a broad array of remote PC desktop support services including Microsoft Windows 7 migration help, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Qualified Network Security Professionals
    CISSP Certified System Security Experts for Denver, ColoradoProgent's qualified CISSP, ISSAP, and CISM security consultants offer a range of system protection solutions that can improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or help your business to recover rapidly after a serious penetration. Security services offered by Progent include: in depth network security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; fast cleanup after malicious assaults; setting up firewalls; designing secure techniques for off-site and mobile access; protecting your email infrastructure against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote consulting services to help companies of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine local resources as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for special IT projects that small companies frequently need. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk service options for small businesses with environments that incorporate UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are ideal for smaller companies who don't have the money or time to build and maintain an internal Help Desk Call Center but who require quick response from a dependable Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a seamless extension of your current Help Desk team. Progent's Virtual Help Desk can act as an escalation resource to handle the toughest computer system issues, or be available in hectic circumstances when your regular resources are too busy.

    Progent's Call Center consulting support can support you in building an efficient new Call Center or enhancing your current organization, evaluating or modifying Help Desk application software to meet the unique requirements of your corporation, or providing temporary phone support personnel to reinforce your internal Call Center team during high-demand scenarios such as software migrations, major updates, or installing new applications.

    Progent's Help Desk team of veteran information technology professionals gives your clients in Denver or anywhere in the state of Colorado fast access to a dependable technical support group with years of background offering telephone-based support and remote troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk recognition as a major enabler of company success, and Progent's intent is to solve and not merely annotate network problems.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts staff provides online professional engineering expertise and training in special application areas such as ERP, MRP, custom financial systems, and CRM. Progent also offers expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, MS Word, and Microsoft Excel. To read more information concerning Progent's expertise, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Mac experts can promote the imaginative elements of Macintosh computing by offering phone-based consulting services and education in graphics, audio, and motion video. Progent's consultants offer help in a large selection of Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific jobs such as scanning or digitizing audio or video or building an audio/video production lab.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Denver, or anywhere in the state of Colorado, online computer system monitoring support centered around Microsoft System Center Operations Manager 2007, customized by Progent for your business so that your computer maintenance is proactive and automated. By uncovering emerging trouble spots before they result in downtime, automated monitoring can head off stressful and costly information system crises. Progent can also deploy network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac networks, Microsoft Windows networks, or networks that incorporate a combination of OS platforms.

How Your Denver Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based help with UNIX, Linux, Solaris, or Mac OS X networks, go to Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent.

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