Immediate Phone Help for Denver UNIX, Linux, or Sun Solaris SystemsFor small and midsize businesses located in Denver or anywhere in Colorado, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Windows technology. Progent has delivered online troubleshooting to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for complex infrastructure problems, plus the services of CISSP-accredited security engineers to handle high-level security architecture and business continuity planning.

Progent's online support engineers represent exceptional value because they are equipped with the real-world experience and the advanced tools to resolve the majority of network problems rapidly. This reduces immediate costs since solutions take up fewer billable minutes. Remote help also eliminates the cost of sending an engineer to your office. Your company saves additionally with indirect costs by reducing or eliminating network outages and related costs due to business disruption, disgruntled clients, unproductive workers, and de-focused management.

Progent's billing model for online help is designed to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you owe just for the support that you receive. Unlike typical online service companies, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and simple model for pricing do away with situations where fast repairs somehow end up as big bills. Progent's skill at solving problems quickly translates into your business spending less cash.

Progent's Online Service Technologies
Over time, Progent has refined an arsenal of customized technologies and field-proven processes which ensure the highest degree of efficiency for remote consulting and troubleshooting for small and midsize business IT systems. Progent offers secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity allows the experts of Progent's Technical Response Center to connect to your system without violating network security.

Progent's advanced customer support database system includes detailed histories of the support that Progent's customers have received. Progent's authorized service personnel have access to the specifics of all help provided to every client by any consultant. This history of trouble tickets and repairs is organized as a conveniently accessible proprietary database that permits Progent's online technical professionals to share their experiences company-wide to ensure that the quality of Progent's support services improves daily. Progent's advanced accreditations and close relationships with important industry leaders including Cisco and Microsoft make available additional massive technical support knowledge bases and permit quick access to manufacturers' in-house engineering staff so Progent's remote consulting specialists are able to come up with the most efficient solutions in the least time.

Get Online UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone services in Denver or anywhere in Colorado or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Emergency Support.

Remote Support Services Provided by Progent
Progent's online technical support experts offer credentials in a comprehensive set of products and technologies. This breadth of technical skills permits Progent's engineers to manage virtually any emergency that may take place in a small business information system. Certificates awarded to Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Associate.

To help companies with mixed-operating system networks, Progent also provides the services of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.

Phone-based support provided by Progent to companies in Denver and anywhere in the state of Colorado include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad spectrum of information technology such as network architecture, email solutions, network and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server economization and easy management, and migration from older systems to the latest Windows or Linux solutions. Progent's group-based methodology for solving network issues enables quick escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts service expense.

    Progent's UNIX and Linux consultants can offer urgent phone-based help for troubleshooting anomalies within UNIX, Linux, or Solaris systems based on popular variants of UNIX including:

    Major Linux variants for which Progent offers expert support include:

  • Contact a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco CCIE Consultants for Denver, ColoradoThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking professionals, and certifies a person's networking skills at the master level. CCIEs can deal with the most complex challenges associated with network design, integration, maintenance, protection, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS network management utilities and coming up with workarounds or identifying software patches. Cisco qualified CCIEs offer exceptional value because their deep expertise enables them to solve even the most difficult problems rapidly. In common cases, less experienced consultants can struggle for many hours or days with the same problems that a Cisco CCIE can fix in minutes. Few service organizations make CCIEs accessible to assist small and mid-size companies. Progent can provide fast telephone access to a CCIE so your company can receive urgent support for complex network infrastructure issues that are impacting business productivity but are outside the experience of your local network maintenance personnel. Progent's Cisco CCIE support experts can interface to your environment using the latest on-line troubleshooting tools in order to provide fast, secure, and affordable analysis and repair. Progent's Cisco CCIEs offer assistance with all of Cisco's top-selling selection of infrastructure products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.

  • Certified Microsoft Windows Support
    Microsoft Windows Experts for Denver, ColoradoProgent's Microsoft-qualified online support engineers can deliver network troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help you with a broad range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration, Exchange Server 2010 management, SharePoint 2013 development, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, Small Business Server consulting, and Windows Essentials migration and cloud integration.

    Progent in addition offers a wide range of remote PC desktop support including Microsoft Windows 7 migration help, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP and ISSAP Qualified System Security Specialists
    CISSP Qualified Network Security Professionals for Denver, ColoradoProgent's accredited CISSP, ISSAP, and CISM security consultants offer a variety of security services to enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or help your business to clean up quickly following a damaging breach. Security solutions available from Progent include: in depth network security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from malicious assaults; configuring firewalls; building secure mechanisms for remote and mobile access; guarding your email system from viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online support to help businesses of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects that small companies often need. Billing charges for ongoing consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these special areas of information technology enables customers to execute critical projects within budget and on schedule. Progent's special online engineering solutions include:
  • Call Center Support
    Progent's Help Desk Call Center support programs for small companies with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are well suited for smaller companies who don't have the resources to build and maintain an in-house Help Desk Call Center but who want quick response from a dependable Call Center with professional phone support plus the available expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger companies and serves as a transparent extension of your current Call Center organization. Progent's Virtual Help Desk Call Center can operate as an escalation resource to handle the most difficult network issues, or be available in hectic instances when your regular resources are swamped.

    Progent's Help Desk consulting services can guide you in building an effective new Help Desk or revamping your current organization, selecting or modifying Help Desk software products to meet the particular requirements of your corporation, or providing temporary phone support staff to supplement your internal Help Desk Call Center team to deal with demanding events like software migrations, major upgrades, or installing brand new business software.

    Progent's Help Desk Call Center team of seasoned information technology experts offers your clients in Denver or anywhere in the state of Colorado rapid contact with a large support group with years of background offering telephone-based consulting and remote repair service for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center recognition as a significant contributor to company performance, and Progent's policy is to resolve instead of just document IT issues.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Group can supply phone-based and in-depth consulting expertise and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and Office Excel. To find out more information concerning Progent's consulting, programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Apple Mac experts can nurture the imaginative aspect of Mac systems by providing phone-based consulting services and training in graphics, sound, and video. Progent's consultants offer assistance in a variety of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special projects like capturing or digitizing audio/video or integrating an audio/video post production lab.

    Online Network and Server Monitoring Services
    Progent offers businesses in Denver, or anywhere in the state of Colorado, online computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring, customized by Progent to fit your business so your computer support is proactive rather than reactive. By spotting potential trouble spots before they result in downtime, proactive monitoring can avoid stressful and expensive network breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems powered by a combination of platforms.

How Your Denver Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based help with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent.

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