Immediate Online Support for Denver UNIX, Linux, or Solaris SystemsFor small businesses located in Denver or anywhere in the state of Colorado, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a combination of UNIX and Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified engineers for challenging infrastructure problems, as well as the assistance of CISSP and CISM-accredited security engineers to handle high-level security design and disaster recovery preparedness.

Progent's remote support services represent exceptional value because they are equipped with the practical background and the sophisticated technology to resolve most information system issues quickly. This lowers immediate costs since solutions require a smaller number of billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company benefits even more in indirect expenses by reducing or avoiding system downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management.

Progent's pricing model for remote support is structured to maximize the impact of your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced exclusively for the support that you receive. In contrast to many remote support companies, Progent asks for no service activation charge or minimum fees. Progent's per-minute billing unit and clean policy for pricing avoid scenarios where quick fixes somehow turn into major tabs. Progent's skill at disposing of problems efficiently results in your business spending less money.

Progent's Online Service Tools
Over time, Progent has refined a collection of customized tools and proven methodologies that permit the highest degree of effectiveness for remote consulting and repair for small and midsize company computer networks. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity allows the experts of Progent's Technical Response Center to access your network remotely without compromising network security.

Progent's powerful service reporting application stores comprehensive records describing the support that Progent's clients have received. Progent's authorized service personnel have access to the specifics of support delivered to each Progent client by every consultant. This archive of problems and responses is organized as a readily accessible support knowledge base that enables Progent's remote technical engineers to communicate their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's advanced certifications and formal partnerships with important industry leaders including Cisco and Microsoft make available other extensive support databases and allow quick response from vendors' internal product engineers with the result that Progent's remote consulting experts are able to determine optimal resolutions promptly.

Get Remote UNIX, Linux, Solaris, or Apple Mac OS X Technical Assistance from Progent
To access Progent's remote services in Denver or anywhere in Colorado or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network support, visit Immediate Emergency Support.

Online Network Support Services Available from Progent
Progent's phone-based consulting professionals offer advanced credentials in a comprehensive set of products and technologies. This broad scope of capability allows Progent's engineers to handle practically any emergency likely to take place in a small business network. Credentials earned by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.

To support customers with mixed-platform environments, Progent also offers the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP specialists, and ISSAP engineers.

Remote technical services available from Progent to clients in Denver and throughout the state of Colorado include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X remote consulting services address a wide array of information technology including system architecture, messaging solutions, network and operational security, UNIX/Linux and Windows integration, virtual server products for server hardware consolidation and simplified management, and transitioning from older systems to current MS Windows or Linux-powered solutions. Progent's group-oriented approach to solving network issues enables quick escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX/Linux consultants can provide urgent online assistance for resolving anomalies within UNIX/Linux systems powered by popular derivatives of UNIX such as:

    Important Linux variants for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
    Cisco Engineers for Denver, ColoradoThe Cisco CCIE credential is the premier recognition for network infrastructure professionals, and certifies a consultant's network technology skills at the master level. Cisco CCIEs can resolve the most intractable problems encountered in network infrastructure planning, deployment, maintenance, security, and repair. CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or locating software patches. CCIEs provide exceptional cost-effectiveness since their depth of experience allows them to find solutions for the most difficult problems quickly. In common cases, less experienced service providers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Few service providers make Cisco CCIEs accessible to support small and medium sized companies. Progent offers fast telephone contact with a CCIE so your company can get immediate assistance for severe network infrastructure problems that are impacting worker efficiency but are outside the comfort zone of your local computer support providers. Progent's Cisco-qualified CCIE support experts can communicate with your computer system via state-of-the-art on-line troubleshooting technology in order to provide quick, secure, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's top-selling selection of connectivity products including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.

  • Certified MS Windows Expertise
    Windows Experts for Denver, ColoradoProgent's Microsoft-certified remote service engineers offer computer system repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your organization the assistance of support professionals who can assist your company with a broad range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange Server 2016 migration, Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2013 design, Skype for Business Server migration consulting, Lync Server integration and Office Communications Server upgrade, Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, SBS Server support, and Windows Essentials migration and cloud integration.

    Progent also can deliver a broad array of remote PC desktop support services such as Microsoft Windows 7 integration, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating PC desktop image creation.

  • CISM and CISSP Certified System Security Consultants
    CISSP Certified Network Security Engineers for Denver, ColoradoProgent's accredited CISSP and ISSAP security consultants can provide a variety of system protection services to bolster the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or help you to recuperate quickly after a damaging penetration. Security consulting services available from Progent include: thorough security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; rapid cleanup after malicious assaults; installing firewalls; designing safe techniques for off-site and mobile communication; guarding your messaging system against viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online support services to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that combine physical IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT projects that small companies often need. Billing rates for ongoing consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology allows clients to complete major projects within budget and on time. Progent's special online engineering services include:
  • Help Desk Support
    Progent's Help Desk support programs for small companies with environments based on UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are intended for smaller companies who don't have the budget to assemble and manage an internal Help Desk Call Center but who require fast access to a reliable Help Desk with professional telephone support plus the technical depth to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a transparent addition to your current Help Desk team. Progent's Virtual Help Desk Call Center can operate as an escalation alternative to handle the toughest technical challenges, or be available in hectic circumstances when your ordinary service providers are too busy.

    Progent's Help Desk Call Center consulting support can aid you in establishing an effective new Call Center or revamping your current organization, selecting or enhancing Help Desk software to meet the unique requirements of your corporation, or providing temporary phone support staff to supplement your in-house Help Desk team to deal with demanding events like software migrations, major updates, or rolling out new applications.

    Progent's Help Desk Call Center team of seasoned information technology professionals offers your clients in Denver or anywhere in the state of Colorado quick access to a dependable support resource with substantial experience delivering phone support and online diagnostics for computer environments that incorporate UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center recognition as a significant contributor to business performance, and Progent's aim is to solve instead of simply report network issues.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Consulting staff can supply online advanced consulting support and education in special application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom programming, and education for familiar Microsoft business applications including CRM, Project, Word, and MS Excel. For more on Progent's expertise, customization, and education offerings for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Mac consultants can promote the imaginative aspect of Mac environments by delivering phone-based consulting support and education in graphics, sound, and video. Progent's support professionals can provide assistance in a range of Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific procedures like scanning or digitizing audio or video or setting up an audio/video post production lab.

    Online Network and Server Monitoring Support
    Progent can provide companies in Denver, or anywhere in the state of Colorado, remote network and server monitoring services based on MS Operations Manager 2007, enhanced by Progent to fit your environment so that your network maintenance is proactive and automated. By anticipating emerging trouble spots before they expand into downtime, remote monitoring can avoid inconvenient and costly service breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple Mac environments, Microsoft environments, or environments that incorporate a variety of platforms.

How Your Denver Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency online assistance with UNIX/Linux, Solaris, or Mac OS X computer systems, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.

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