Fast Phone Technical Support for Denver UNIX or Linux NetworksFor small companies located in Denver or anywhere in the state of Colorado, Progent offers support for networks powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex connectivity problems, as well as the assistance of CISSP and CISM-accredited security consultants to help with high-level security architecture and disaster recovery planning.

Progent's online technical support services offer exceptional leverage due to the fact that they have the real-world experience and the sophisticated tools to resolve most network problems rapidly. This reduces direct expenses because solutions require fewer chargeable consulting minutes. Online support also avoids the cost of dispatching an engineer to your office. Your company saves even more with indirect expenses by reducing or avoiding network outages and associated costs due to business disruption, disgruntled clients, idle workers, and de-focused management.

Progent's billing policy for remote support is designed to maximize the impact of your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay only for the services that you receive. Unlike typical online service firms, Progent requires no initialization charge or minimum job duration. Progent's one-minute granularity and clean policy for billing save you from scenarios where fast repairs manage to end up as substantial invoices. Progent's penchant for dealing with problems efficiently translates into your company saving cash.

Progent's Remote Technical Support Technologies
Over the years, Progent has refined an array of optimized tools and proven methodologies which ensure the maximum level of efficiency for online engineering help and troubleshooting for small business computer systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access permits the engineers of Progent's online support team to connect to your company's computer system without violating system security.

Progent's sophisticated customer support reporting application keeps detailed documentation for the support that Progent's customers have been provided. Progent's staff service personnel have access to the records of assistance delivered to each customer by any Progent engineer. This history of anomalies and fixes is organized as a readily exploitable internal database that enables Progent's online technical professionals to share their knowledge with the whole team to make sure that the value of Progent's support grows over time. Progent's advanced certifications and close partnerships with major industry leaders such as Cisco and Microsoft make available other extensive technical knowledge bases and allow priority response from manufacturers' in-house support staff with the result that Progent's online service specialists can find the best solutions promptly.

Get Online UNIX/Linux, Solaris, or Mac OS X Technical Help from Progent
To get started with Progent's remote services in Denver or anywhere in Colorado or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network support, visit Immediate Urgent Support.

Online Technical Services Available from Progent
Progent's remote technical service professionals offer credentials in a comprehensive array of disciplines. This breadth of capability permits Progent's engineers to manage virtually any emergency that may occur in a small or midsize company network. Credentials awarded to Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.

To support businesses with mixed-OS environments, Progent also provides the skills of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based services Offered by Progent to small businesses in Denver and anywhere in the state of Colorado include:

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X online support services cover a broad spectrum of information technology including network architecture, email systems, network and operational security, UNIX and Microsoft Windows integration, VMware products for server hardware economization and simplified administration, and transitioning from legacy applications to current MS Windows or Linux solutions. Progent's team-based methodology for resolving technical problems promotes quick escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and lowers service costs.

    Progent's UNIX and Linux consultants can provide emergency phone-based help for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:

    Important Linux versions for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco Infrastructure Engineers for Denver, ColoradoThe Cisco CCIE credential is the top accreditation for network infrastructure consultants, and certifies a person's networking skills at the expert level. Cisco qualified CCIEs know how to handle even the most difficult challenges occurring in network infrastructure planning, installation, maintenance, protection, and repair. CCIEs operate closely with Cisco's internal support staff in analyzing anomalies with Cisco IOS network administration tools and developing alternate approaches or locating software patches. CCIEs represent an exceptional cost-effectiveness because their broad experience allows them to resolve even the most difficult problems quickly. In typical cases, less qualified consultants can struggle for many hours or days with identical problems that a CCIE can resolve in a few minutes. Few support firms make CCIEs accessible to support small and mid-size companies. Progent offers quick phone contact with a Cisco-qualified CCIE so your company can receive timely assistance for severe network issues that are hurting worker productivity but are beyond the comfort zone of your ordinary IT maintenance personnel. Progent's Cisco CCIE engineers can tie into your environment using state-of-the-art on-line troubleshooting technology in order to provide quick, secure, and affordable analysis and repair. Progent's CCIEs offer assistance with all of Cisco's top-selling family of networking appliances including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, as well as VPN solutions.

  • Authorized Windows Support
    Microsoft Windows Support for Denver, ColoradoProgent's Microsoft-qualified remote service engineers can provide network problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can offer your organization the expertise of support engineers who can assist your company with a wide variety of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint Server 2013 development, Skype for Business planning and deployment support, Lync Server management and Office Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server maintenance, SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online planning, Small Business Server consulting, and Windows Essentials cloud integration.

    Progent in addition offers a broad array of remote desktop support services such as Microsoft Windows 7 integration, upgrading to 64-bit desktop software, configuring Office 2010, and streamlining workstation deployment.

  • CISSP, ISSAP, and CISM Certified Network Security Engineers
    CISSP Certified Network Security Professionals for Denver, ColoradoProgent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of system protection solutions to enhance the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or help your business to clean up rapidly after a serious penetration. Security consulting services available from Progent cover thorough network security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recuperation from malicious assaults; integrating firewalls; designing secure techniques for off-site and mobile communication; securing your messaging system against spam and DHA attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online support to help organizations of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that combine physical IT assets along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and affordably.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract projects that small businesses often need. Billing charges for ongoing development or consulting projects are set according to the qualifications of the consultants required. Progent's background in these special fields of computer technology allows clients to complete major initiatives economically and on schedule. Progent's special online engineering services include:
  • Call Center Expertise
    Progent's Help Desk programs for small companies with networks that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for smaller businesses who lack the money or time to build and maintain an in-house Help Desk Call Center but who need quick communication with a reliable Help Desk with professional phone support as well as the available expertise to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a transparent addition to your current Call Center team. Progent's Virtual Help Desk can operate as an escalation alternative for the most difficult computer system problems, or be ready in those situations when your ordinary support engineers are overwhelmed.

    Progent's Help Desk Call Center consulting support can aid you in establishing an efficient new Call Center or enhancing your existing one, selecting or customizing Help Desk Call Center software products to meet the unique demands of your business, or adding occasional online staff to work with your internal Help Desk Call Center resources during demanding situations such as software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Call Center staff of veteran network consultants offers your customers in Denver or anywhere in the state of Colorado quick access to an effective network service group with substantial background providing telephone-based help and online troubleshooting for networks that incorporate UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk the reputation as a solid contributor to company productivity, and Progent's target is to fix instead of simply document IT problems.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts staff provides online and in-depth consulting expertise and education in specific business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Office Word, and Excel. To learn additional information concerning Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Apple Mac professionals can support the artistic facets of Macintosh systems by providing remote consulting services and training in graphics, audio, and motion video. Progent's consultants offer help in a large selection of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also help you with special jobs such as scanning or digitizing audio/video or establishing an audio/video production facility.

    Online Network and Server Monitoring Services
    Progent offers companies in Denver, or anywhere in the state of Colorado, remote network monitoring services centered around MS Operations Manager 2007, enhanced by Progent for your environment so that your IT support is proactive and automated. By spotting possible problems before they result in downtime, proactive monitoring can head off stressful and expensive network breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple Mac systems, Windows environments, or systems that support a combination of OS platforms.

How Your Denver Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online help with UNIX/Linux, Solaris, or Mac OS X environments, go to Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.

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