Fast Phone Consulting for Denver UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies located in Denver or anywhere in the state of Colorado, Progent offers technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, as well as the assistance of CISSP-accredited security engineers to help with high-level security architecture and disaster recovery planning.

Progent's online support engineers offer exceptional leverage due to the fact that they are equipped with the real-world background and the sophisticated tools to solve the majority of network issues quickly. Efficient support lowers immediate expenses since solutions require a smaller number of billable minutes. Remote support also eliminates the cost of sending an engineer to your office. Your organization benefits additionally in indirect expenses by minimizing or avoiding network downtime and related costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.

Progent's billing policy for remote help is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced only for the services that you receive. In contrast to typical online service companies, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where fast fixes somehow turn into big bills. Progent's penchant for disposing of problems efficiently translates into your business saving cash.

Progent's Remote Service Tools
Over time, Progent has fine tuned an array of customized tools and field-tested processes that allow the maximum degree of effectiveness for online help and repair for small and midsize company computer systems. Progent offers safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access allows the consultants of Progent's online support team to connect to your company's environment remotely without breaching network security.

Progent's sophisticated customer support database application keeps thorough documentation describing the support that Progent's customers have been provided. Progent's team consultants have the benefit of the details of support rendered to each client by any Progent consultant. This history of anomalies and repairs is stored as a quickly retrievable internal database that allows Progent's remote support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft make available other massive support knowledge bases and permit priority response from vendors' in-house support staff with the result that Progent's online service experts can arrive at the best resolutions promptly.

Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote services in Denver or anywhere in Colorado or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT help, go to Immediate Emergency Support.

Phone-based Technical Support Services Provided by Progent
Progent's online support professionals possess certified skills in a comprehensive set of disciplines. This broad range of technical skills allows Progent's engineers to resolve practically any emergency likely to crop up in a small or midsize business network. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.

To support companies with multi-platform environments, Progent also provides access to consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP specialists, and Information System Security Architecture Professional consultants.

Remote technical support services provided by Progent to small businesses in Denver and throughout the state of Colorado include:

  • UNIX, Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services address a wide range of information technology such as network architecture, email systems, system and process security, UNIX/Linux and Windows integration, virtual server products for server hardware economization and easy management, and transitioning from legacy applications to current Windows or Linux-powered solutions. Progent's team-based methodology for resolving network problems promotes quick escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts service costs.

    Progent's UNIX/Linux support engineers can provide emergency remote help for troubleshooting anomalies affecting UNIX/Linux networks based on popular derivatives of UNIX including:

    Major Linux variants for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
    Cisco Engineers for Denver, ColoradoThe Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking engineers, and validates a person's networking skills at the expert level. CCIEs know how to resolve the most intractable issues encountered in network infrastructure design, deployment, management, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal engineers in isolating anomalies with IOS Software network management utilities and coming up with workarounds or identifying program updates. Cisco qualified CCIEs offer excellent cost-effectiveness because their depth of expertise allows them to fix the most complex problems rapidly. In many instances, less experienced consultants can wrestle for hours or even days with identical problems that a Cisco CCIE can fix in a few minutes. Few support providers make Cisco CCIEs available to help small and mid-size businesses. Progent offers quick telephone access to a Cisco-qualified CCIE so you can get timely support for serious network issues that are lowering business productivity but are outside the scope of your regular computer support resources. Progent's CCIE engineers can communicate with your computer system by means of advanced on-line support technology to provide fast, safe, and affordable diagnosis and repair. Progent's CCIEs can provide assistance with all of Cisco's popular family of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network technology.

  • Certified Microsoft Windows Support
    Microsoft Windows Support for Denver, ColoradoProgent's Microsoft-qualified online support engineers offer computer system problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help you with a broad variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 Server migration, Exchange 2013 configuration, Exchange 2010 maintenance, SharePoint Server 2013 design, Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Office Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 migration, SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a full array of online desktop support and troubleshooting services including Windows 7 migration help, preparing for to 64-bit workstation software, configuring Office 2010, and streamlining Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Certified System Security Experts
    CISSP Qualified System Security Specialists for Denver, ColoradoProgent's accredited CISSP and ISSAP security consultants offer a range of system protection solutions that can strengthen the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or help your business to recover rapidly after a damaging breach. Security services offered by Progent include: thorough network security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; quick recovery from malicious assaults; installing firewalls; designing safe architectures for off-site and mobile communication; protecting your messaging system from viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote support services to help organizations of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that combine on-premises IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Special Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for special projects that small businesses frequently need. Billing rates for ongoing consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
  • Call Center Support
    Progent's Call Center support programs for small and midsize businesses with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are designed for smaller businesses who don't have the budget to create an internal Call Center but who need quick communication with an efficient Help Desk Call Center with proficient phone support as well as the technical depth to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk is designed for larger businesses and acts as a seamless extension of your established Help Desk staff. Progent's Virtual Call Center can operate as an escalation alternative to handle complex technical issues, or be available in those situations when your regular resources are overwhelmed.

    Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Help Desk or revamping your established one, selecting or enhancing Help Desk software products to address the special needs of your business, or providing temporary phone support staff to reinforce your existing Help Desk group to deal with demanding events like software transitions, major updates, or rolling out new applications.

    Progent's Help Desk Call Center team of veteran network consultants gives your workers in Denver or anywhere in the state of Colorado quick access to an effective network service group with extensive background offering phone consulting and online troubleshooting for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center recognition as a significant contributor to business efficiency, and Progent's policy is to solve rather than just record network issues.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Team offers online professional consulting support and education in special application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for Microsoft applications including CRM, Microsoft Office Project, Microsoft Office Word, and Microsoft Office Excel. To find out more information concerning Progent's consulting, customization, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Mac professionals can nurture the imaginative components of Mac computing by delivering remote help services and education in imaging, sound, and video. Progent's support professionals offer help in a variety of Macintosh applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special jobs such as capturing or digitizing audio/video or establishing an audio/video post production facility.

    Remote Network Monitoring Services
    Progent offers businesses in Denver, or anywhere in the state of Colorado, online computer system monitoring support powered by Microsoft Operations Manager network monitoring and reporting, adapted by Progent for your business so that your IT support is proactive and automated. By exposing emerging trouble spots before they result in downtime, automated monitoring can minimize inconvenient and costly information system failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems that support a variety of platforms.

How Your Denver Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote expertise with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent.

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